Ipad in the Enterprise Introduction

5 Things You Need to Know About iPad in the Enterprise Introduction Without a doubt, iPads are one of the fastest adopted computing platforms in history. And, not just for consumers desiring to play Angry Birds. These tablets, with an entirely new browsing and usability paradigm, are rapidly making inroads into the enterprise, being tested, according to Apple, by more than 80 percent of the Fortune 100.i Aside from direct acquisition of the devices by the enterprises themselves, end-users are bringing them to work and using them in a variety of ways, intent on increasing productivity and making their work lives—and their personal lives—more efcient through easily accessible information away from a computer. While iPad presents the potential to bring a wealth of measurable and protable benets to the enterprise as well as happier, and, hence, more productive employees, it also brings a number of challenges and risks that threaten to lead to security breaches and compliance violations, regardless of industry. In this white paper, we’ll the discuss the top 5 Things you NEED to know about iPad and integrating them into an enterprise environment so you can protect and maximize existing IT and corporate assets, mitigate security and compliance risks, and keep IT in control, all while ensuring employees are happy and at their most productive. 1. iPads are Already in the “Mobile devices are quickly becoming our Enterprise (like it or not) primary computers…And tablets…are widely seen as potentially replacing the With or without IT’s blessing, iPad users are using their personal computer.”ii devices for work purposes (95% of employees say they – Fred Vogelstein, Wired, May 2011 use personally purchased devices for work use).iii That Forget whether you believe tablets and smartphones will replace means without a native le system on the device and the PC. Whether tablets like iPad settle in as an accessory or a enterprise security and management capability, users are replacement for the PC, tablets are not going away and are employing the “work around,” putting the enterprise and becoming a crucial port of productivity for enterprise workers as its assets at risk and compromising compliance efforts. well as consumers. Even if your company institutes a “no tablet” policy, it’s virtually impossible to keep employees from bringing their own devices to work—and coming up with their own ways to access les. End-users are forced to either email themselves a le or utilize unsecure environments from consumer-based cloud providers like DropBox to store and access les on iPad. That means uploading corporate data to an unsecure environment, then downloading it onto an iPad, viewing and/or saving it in third-party apps that are unsanctioned, inaccessible and unmanaged by IT, equating to a massive security risk. Enterprises that directly acquire iPads for task workers, intent on deploying enterprise productivity applications on the device from sales force automation to eld service, face the same issue as those contending with employees bringing their own devices into the workplace. Whether you’re an enterprise embracing the consumerization of IT and hearing from C-level executives on down that you need to support the iPad for business use, or you are looking at the iPad to deploy specic workforce applications to select employees, you’re probably acutely aware of the need to ensure secure access to critical enterprise information—and to lock down the device if it poses a threat to your organization’s critical information. The key is to address it upfront with the right solutions. 2 iPad Enterprise Adoption Facts • 15M iPads sold by the end of 2010 (Apple) • 7.33 million iPads sold in Q4 2010 (Apple) • More than 80% of Fortune 100deploying or testing iPads (Apple) • More than 500 of the 11,000-plus applications built specifically for the iPad are in the business category (WSJ) Fact: 95% of consumer-purchased devices are used for work (Unisys) 2. Lack of Native File System and Centralized Storage iPad introduces a completely new user mode and browsing experience. A revolutionary UI and paradigm shift in computing usability results in a new way of handling and interacting with les. On iPad, les must either be created on device or transferred to it via individual applications. This poses a game-changing paradigm shift in the way users are accustomed to accessing, editing and transferring les between devices and corporate le servers. iPad does not come with a user accessible le system. When iPad is connected to a computer, it can sync music, videos, and apps through iTunes, but a user can’t personally copy les over to the device the way they would to a PC’s ash drive or other mobile device. iPad provides a way to search the user’s music, video, apps, contacts, etc. but does not allow the user to browse or search the actual les stored on the device. iPads also don’t have a way to centrally store les anywhere on the device—most applications are universes unto themselves, and maintain their own le storage systems that can only be accessed via that individual app. There are a few consumer-based applications, like readers and editing-based applications that allow application-related les to be opened in another application. When this is done, the le is copied to that app’s private storage area and then exists in two places on the iPad – multiplying versions. That means the unsecure “work-arounds” are required, putting condential and critical les, enterprises have spent years, time and money creating, at risk. 3. No built-in access to corporate le servers Out of the box, iPad is designed to receive les from iTunes syncing and through consumer cloud-based services like Apple’s MobileMe. Unlike a Mac or PC, the iPad has no built-in ability to connect directly to a corporate le server, the hub of information for productivity and knowledge-sharing essential to people doing their jobs, regardless of what line of business or job function. Again, the most popular “work-arounds,” present a security risk to the enterprise as there is no way to ensure consumer and cloud-based le storage services are transferring—and storing—les under the heightened encryption and password-protection required by most enterprises to ensure asset protection, mitigated risk and compliance. 3 4. Mobile device management provides no capabilities for managing individual applications While some mobile device management (MDM) solutions allow for the provisioning, tracking and remote management of the device as a whole and for specic sanctioned mobile applications to the device, all enterprise applications are accessed through an on-device sandbox provided by the MDM vendor. Typically, within that sandbox are enterprise-focused, often custom-developed applications like eld service, asset management, time tracking, sales force automation, email and PIM, etc. If corporate documents are part of the predetermined enterprise application workow such as an installation manual required by a eld service rep, or access to equipment history for a technician, those documents are secure and can be locked down within the sandbox. However, once the user exits the MDM sandbox, the device user still cannot access enterprise les that exist on the standard corporate le servers, which may be required for other tasks outside of the predetermined workow of the task-focused application. In an effort to solve that problem, again, end-users turn to unsecure third-party cloud providers to gain access to corporate les on iPad. Once a user has installed a le-sharing app and moved corporate data into it, that data is almost certainly being stored unencrypted—whether on-device or in the cloud—and is outside of corporate control. The only way to remove that data is to wipe the entire device. What is required to maintain IT control of corporate les is to take advantage of Mobile File Management (MFM) solutions that can address the security requirements of today’s enterprise, which include: On-device search, access, browse and view features which simply place a le browsing and storage system on iPad that is natively lacking for enterprise use; Rapidly deployable server-based software, installable on leading le servers; Centralized server and client management tools designed specically for IT that allow rapid deployment and conguration of client and server deployments; On-device le encryption; Secure transfer of les through direct, encrypted connections between le servers and the device; Remote wipe capability that is application-specic to MFM; Direct integration with Active Directory for extending security protocols and permissions direct to iPad. 4 interactions between divergent operating platforms within the enterprise such as Macintosh computers and Window-based servers. When considering the products available to help securely integrate iPads into the enterprise while allowing users to File access on-device is password-protected Security standards are met for data transfer between server and device through over-the-wire encryption Access is controlled using corporate user accounts (aka Active Directory accounts) requirements The device can be remotely wiped of sensitive corporate data in the event the device is lost or stolen Conclusion iPad is making inroads into the enterprise – and its rapid adoption and popularity make it a key productivity enhancer for every worker as mobile employees become the norm, including executives, task workers and knowledge workers. However, its Until iPad is equipped with the Mobile File Management—its rapidly increasing presence in the enterprise presents a bigger and Active Directory and easily managed by central IT departments. Only then will the enterprise be able to truly unlock the power of iPad as business continues to grow more mobile.

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