-KLM, a leader in Brazil April 2014

Television tower (Torre de TV Digital) designed by Oscar Niemeyer 1 © Jérôme Bonnet Teatro Nacional Claudio Santoro, low geometric terrain designed by Athos Bulcao © Jérôme Bonnet Operating the leading long-haul route network from Europe, Air France-KLM is continuing to expand in Brazil, a priority market for the Group. The two offer their Brazilian customers the best of their products and an array of specially- tailored services throughout their journey.

From 31 March 2014, Air France is offering direct flights to Brasilia, a new destina- tion served by three flights weekly. The Company is also offering Boeing 777-300 night flights to Rio de Janeiro from Paris-Charles de Gaulle, providing passengers with greater inflight comfort. On board, our Brazilian customers will simultaneously benefit from the excellence of service with that unique French touch, and an offering tailored to their specific requirements, with close to 500 Portuguese- speaking staff, plus special products.

KLM is also stepping up its offer in Brazil. In addition to its daily flight to São Paulo, the Dutch is developing its services to Rio de Janeiro with a fifth weekly frequency to Rio from Amsterdam Airport Schiphol since Winter 2013.

As the leading* airline group in Central and South America and the Caribbean, Air France-KLM will serve 26 destinations throughout those regions in the Summer 2014 season, operating over 220 flights a week from Paris-Charles de Gaulle and Amsterdam Airport Schiphol.

New connecting opportunities thanks to the Brazilian airline GOL

Since 2009, Air France-KLM and GOL Linhas Aéreas Inteligentes have been involved in a partnership that enables Air France and KLM to offer their customers 28 destinations in Brazil via Rio de Janeiro and São Paulo. In February 2014, Air France-KLM and GOL strengthened their partnership thanks to a new agreement. This latest agreement will progressively enrich the destinations on offer under code-share agreements with GOL via Rio de Janeiro, São Paulo and Brasilia.

* by seat capacity

3 Air France and KLM customers can also travel to an additional 28 destinations* throughout the region, operated under code-share agreements with Gol. * Aracaju, Belem, Belo Horizonte, Brasilia, Campina Grande, Campo Grande, Cuiaba, Curitiba, Florianopolis, Fortaleza, Foz Do Iguazu, Goaiania, Joao Pessoa, Londrina, Macapa, Maceio, Manaus, Maringa, Natal, Navagantes, Porto Alegre, Porto Seguro, Recife, Sao Luiz, Santarem, Salvador, Teresina, Vitoria. Havana 7 3

Mexico City 10 7 Punta Cana 5 Port au Prince 7 Saint-Martin 7 3 Santo Domingo 2 Pointe à Pitre 13 Curaçao 7 Fort de France 11 Aruba 5 Bonaire 5 Panama 3 7 Caracas 5 Paramaribo 3

Bogota 7 Cayenne 10

Quito 7 Guayaquil 7

Lima 4 7

Brasilia 3

Rio de Janeiro 14 5

Sao Paulo 14 7

Buenos Aires 7 3 Santiago de Chile 7 3 Montevideo 7

Air France KLM Interview with Patrick Alexandre EVP Commercial Passenger Business, Air France-KLM

Air France-KLM is continuing to Brazil is a priority market for Air France-KLM. Not only because the country extend its long-haul network in is due to host two major sporting events in the years ahead (the FIFA World Latin America. What does that Cup in 2014 and the Olympic Games in 2016), but also because of its regional translate into in Brazil? and global importance. This is why we are continuing to invest in and support the country’s economic development through our flight offering and innovative services.

On 31 March, Air France is offering a new destination in Brazil, serving Brasilia with three flights weekly. The Company is also replacing its Boeing 747s with Boeing 777-300s on night flights to Rio De Janeiro. This change of aircraft means that we will, among other things, be able to offer our Premium Economy cabin, which is very popular with Business travellers, on all flights to and from Rio de Janeiro.

Our growth in the region is also being driven by KLM which, since Winter 2013- 2014, has stepped up its offer of flights to Rio de Janeiro with a fifth weekly frequency from Amsterdam Airport Schiphol. Our partners, and especially GOL, are also contributing, with a comprehensive choice of flight connections on domestic and regional services.

The Group is also expanding in the other countries of Latin America. Air France has been serving Montevideo since April 2013, and since 25 November 2013 has been operating scheduled flights to Panama City, the gateway to Central America, with three weekly frequencies from Paris-Charles de Gaulle. KLM has also been serving Santiago de Chile three times a week since 2 February 2014, flying on from Buenos Aires.

Air France-KLM has had a Both airlines have developed special ties there with our Brazilian customers by presence in Brazil for almost offering them tailor-made services. On flights to Rio de Janeiro, São Paulo and 60 years. What are the Group’s Brasilia, close to 500 Air France Portuguese-speaking cabin crew have received strengths vis-à-vis its awareness training in Brazilian culture and provide passengers with the best competitors? services. This is one of the keys to our success in this large economy: service with that unique French touch that also takes the specific expectations of our Brazilian customers into account.

We also want to offer innovative services so that we can always make our cus- tomers’ journeys that much easier. For example, our exclusive “AF Connect” and “KLM Connect” services are available in Brazilian and Portuguese, so that customers can be kept properly informed about their flight in real time. We also have a very active presence in the social media. Our Air France and KLM Face- book pages are proving to be a very valuable aid in maintaining close ties with our customers. In Brazil, they have already attracted close to 1.3 million fans. That’s the same as the population of Amsterdam and Rotterdam put together! Facebook provides information about our products and services, prize competi- tions, and special promotional offers. Worldwide, Air France and KLM have over 9 million fans on Facebook and over a million followers on Twitter.

You recently signed a partnership We have been in partnership with Gol since 2009, enabling Air France and KLM agreement with Brazilian airline to offer their customers an additional 28 destinations in Brazil via Rio de Janeiro Gol. What benefits will that bring and São Paulo by adding their codes to flights operated by the Brazilian carrier. customers? In February 2014, we signed a new, long-term exclusive strategic partnership agreement with GOL that steps up our commercial cooperation between Brazil and Europe. Among other things, this wide-ranging agreement includes an extension of code shares between the two groups and coordinated sales teams. It will deliver more benefits for members of our frequent flyer programmes on the Brazilian and European markets. The agreement also provides for greater cooperation in the field of aircraft maintenance.

5 Dedicated airport staff

More than 600 hours of programmes on demand Personalized services for Brazilian customers

Air France provides a wide range of services specially designed for its Brazilian customers.

At the airport • Dedicated reception staff

At Paris-Charles de Gaulle, Portuguese-speaking Air France agents are available to assist Brazilian customers with their departure, arrival, and transit formalities.

On board • Crews trained in Brazilian cultural specifics

Air France’s 15,000 hostesses and stewards are trained to take the cultural specifics of customers into account, and in particular those of its Brazilian customers. On flights from and to São Paulo, Rio de Janeiro and Brasilia, Air France provides Portuguese-speaking flight crew. Over 60 Brazilian hostesses and stewards have been hired by the Company, in addition to close to 500 Portuguese-speaking staff.

• Tailoring in-flight services to our customers

In-flight announcements are made in Brazilian Portuguese on these routes. Air France offers its customers the possibility of reading a selection of daily and weekly Brazilian business titles. A choice of 200 to 300 CDs with an extensive range of music types, including a selection of Latin American titles is also avai- lable, to help passengers compose their own personal programme of music. In each Air France cabin, a personal, in-seat video can screen up to 125 films in numerous languages (up to nine), including Portuguese and Spanish. In all, some 600 hours of programming are on tap. In its catering offer, Air France provides dishes from around the world and places great importance on awareness of other cultures by listening attentively to customer wishes with respect to their taste in food.

Discovering fine French cuisine To celebrate the flight inaugurating the new service between Paris-Charles de with Chefs present on board Gaulle and Brasilia on 31 March 2014, Corporate Chef, Michel Quissac, will be present on board to welcome Business customers and invite them to discover fine French delicacies on board.

Air France is offering these new gourmet experiences throughout 2014. Once a week, a Chef from Servair, an Air France subsidiary and leader in airline catering, boards a long-haul Air France flight to welcome La Première and Business passengers.

During the flight, the Chef introduces them to the à la carte menus. He meets passengers, finds out what they think of the dishes and explains how the com- pany adapts to the constraints of airline catering on a daily basis, to preserve the original spirit and flavour of the dishes on board. In addition, he passes on his expertise and know-how to the crew, to ensure dishes are presented in an optimum way and to constantly ensure service excellence.

7 The La Première lounge, 1,000 sq. m. of well-being

The La Première cabin, personalized service The best of Air France to Brazil

La Première, a fully personalized, With its La Première class, Air France has laid down the codes of an outstan- exceptional service ding service to meet the needs of customers sensitive to the slightest detail, designed around the three watchwords of consideration, discretion, and awareness. From the time the passenger arrives at the airport, to the welcome they receive on board and the monitoring of their baggage, everything possible is done to facilitate their journey and encourage them to relax and take it easy.

A La Première service is available on Boeing 777 flights to São Paulo.

• Exclusive, personalized service at the airport

At Paris-Charles de Gaulle airport, customers are totally looked after from their arrival, when a porter takes charge of their baggage, to check-in formalities, and then in the La Première lounge. This exclusive itinerary saves precious time, allowing passengers to take advantage of the luxurious La Première lounge at Paris-Charles de Gaulle.

Designed by interior architect Didier Lefort, the La Première lounge at Paris-Charles de Gaulle provides passengers with over 1,000 sq. m of space where they can dine, relax (in the bar or the Spa operated by the Biologique Recherche brand), work, or simply take the weight off their feet.

The restaurant features menus designed by Alain Ducasse and a selection of the finest wines from the Air France cellar. To ensure hassle-free, discreet boarding, passengers are informed by lounge staff when their flight is ready to depart, and they are then personally accompanied by car to the aircraft, boarding a few minutes before the doors are shut. Passengers transferring to an onward flight at Paris-Charles de Gaulle are systematically welcomed as soon as the aircraft doors are opened, and accompanied to the La Première lounge. Air France is the only airline to offer this service.

• An inflight service combining comfort and prestige

On board, the passenger’s seat transforms into a real 2-metre long bed, with direct access to the aisle. The personalized service enjoyed by La Première passengers helps to make inflight meals a genuine interlude of relaxed pleasure. Passengers freely choose the dishes they wish to savour, in their own time. Air France designs its menus in the manner of a gourmet restaurant, using Servair’s Culinary Studio overseen by Joël Robuchon.

At each stage of their trip, passengers are constantly pampered by Company personnel. Consideration, discretion and awareness are the three essential qua- lities of our ground staff and 1,500 pursers, hostesses and stewards specially selected from Air France’s 15,000-strong flight crews to satisfy the expectations of La Première passengers.

* On flights departing Paris-Charles de Gaulle

9 An ever more refined service, combining comfort and modernity

The new Business class lounge at Paris-Charles de Gaulle Business, the best of French lifestyle Air France’s Business class offering is constantly evolving to match the Com- pany’s exacting standards and all-round attentiveness, as it seeks to provide its customers with the best of the unique French lifestyle, or art de vivre à la française. From cabin fittings to inflight meals, the Company provides a service that com- bines comfort and modernity, bringing passengers an ever more refined service. In Business class, Air France offers on most of its aircraft a full sleep seat gua- ranteeing optimum travel comfort for passengers. Over 2-metres long and 61 cm wide, the seat is one of the most spacious, comfortable beds on the market. With simpler, more intuitive controls, and redesigned storage compartments, the seat also features a new 16/9 video screen.

• Régis Marcon, a new chef in the Business cabin

Starting on 1st April 2014, Régis Marcon, the triple Michelin-starred chef, will sign five new dishes for Business class customers. For a period of several months, Air France’s Business class customers will be able to enjoy new flavours on board the Company’s long-haul flights.

The chef’s gourmet creation will be renewed twice a month for the pleasure of frequent travellers. In this way, Air France continues to surprise its customers with the best of French fine cuisine.

• A new 3,000 sq. m. lounge at Paris-Charles de Gaulle

Around the world, Air France customers travelling in Business class have access to over 500 Business lounges, including 50 Air France lounges, offering a wide range of services in a calm and welcoming environment, away from the bustle of the airport. At Paris-Charles de Gaulle, Air France Business customers have access to six lounges on departure of their flight (Terminal 2E, 2F and 2G) and one arrivals lounge (Terminal 2C).

Air France currently offers the largest Business class lounge on its network at Paris-Charles de Gaulle, situated in the new boarding satellite Hall M of Terminal 2E. Spanning over 3,000 sq. m and dedicated to customers’ well-being, this new lounge, designed by Noé Duchaufour-Lawrance, allows passengers to make the most of their time prior to take-off or between flights. In this haven of peace, an offer of hot food supplements the snacks and beverages already provided in other Air France lounges. A Clarins beauty care and massage service and shower facilities invite passengers to relax before boarding and Wi-Fi access, touch screens and self-service computers allow passengers to work in peace.

11 Premium Economy, a new way of travelling

Economy, all the essentials of French-style service Premium Economy - The Premium Economy cabin creates a new, more comfortable way of travelling enhanced comfort for business or pleasure at affordable prices in a separate cabin. The seat offers 40% more space than Economy Class and has won over close to 2.5 million customers since it was launched.

Air France provides a seat which reclines to 123° within a rigid shell to protect passenger space and privacy. The 48cm-wide seat has 10cm-wide leather armrests enabling each passenger to rest their elbows without intruding on their neighbours. Seats are also equipped with a large, 10.4-inch (26-cm) in-seat video screen giving access to the 600 hours of on-demand entertainment provided on Air France long-haul services.

Economy - your essential The Economy cabin allows passengers to enjoy the essentials of Air France ser- Air France vice at attractive prices. The 44cm-wide seats recline to 119°, with a sliding seat pan, adjustable headrest and footrest, a tray with rounded corners, and storage for spectacles and drinking glasses. The armrests fold back completely, even when the seat is in the reclining position, making life easier for families travelling together. Seats are also equipped with a 6.4 inch in-seat video screen so that passengers can enjoy Air France’s in-flight entertainment programme to the full.

Each month, Air France adds new material to its long-haul in-flight entertainment programme comprising films, cult TV series, news, themed channels and music.

A gourmet dining service Since 1st September 2013, Air France has been offering a new dining service in Economy and Premium Economy. Meals adapted to each customer and newly-designed tableware contributes to a privileged travel experience.

A second hot meal is now available on flights lasting longer than 8 and a half hours. On flights lasting more than 10 and a half hours, ice cream is also available for all customers, proving a new gourmet experience during the flight.

Eugeni Quitllet’s designer Eugeni Quitllet has designed a new range of aesthetic and practical tableware creations on board for Air France’s Economy and Premium Economy cabin classes. A student of Philippe Starck, the Catalan designer has designed a contemporary range where the tableware on the meal tray contains touches of red, illustrating the colours of the Company.

In Premium Economy, the glass, cutlery and fabric napkin (a mixture of fabric and paper) provide an elegant and refined table service. In the Premium Economy cabin, Eugeni Quitllet has designed a cone, with the Air France logo, containing candies and oshibori. Offered at the end of the meal, it constitutes a unique souvenir of the flight which you can take home.

13 Comfort, space and privacy. In the new Business class seat, customers can enjoy their own private cocoon

Economy - enhanced comfort for everyone “Best & Beyond”, Air France’s long-haul ambition

Within the framework of its Transform 2015 plan, Air France is currently involved in a vast project dubbed Best &Beyond. The ambition of this project is to offer new products and services in each of the travel classes. In September 2013, Air France unveiled its new Economy and Premium Economy offer. At the beginning of February, it unveiled its new Business seat. And in May, the Company will present its new La Première cabin class.

Economy and In Economy class, there is a new fully-revised seat, with more legroom, a new Premium Economy – seat cushion, more comfortable headrests and a wider tray table. The seat has enhanced comfort for everyone been ergonomically-redesigned to guarantee optimum comfort. The seat also features new functionalities including an electric socket, headphones holder, etc.

In Premium Economy, more comfortable seat cushions and a multi-position footrest further enhance this travel class launched in 2009, and already praised by our customers.

As for entertainment, choosing a programme has never been as quick and easy. Wide touch screens with High Definition images are now available, offering over 1,000 hours of music, movies, TV series and many other programmes available on demand.

Business, a private cocoon In its Business cabin, Air France has created a real cocoon in the sky – comfort, in the sky space and privacy at the heart of a curved structure.

This new seat has been developed around the concept of three “F’s”:

FULL FLAT - the seat converts to a fully flat bed – 180° - for crossing time zones without fatigue; FULL ACCESS - direct access to the aisle, regardless of the seat’s location in the cabin; FULL PRIVACY - a protected area through the seat’s enveloping curves, providing a true bubble of privacy in the sky.

Work, play, eat or sleep, the seat adapts itself to each individual for the duration of the trip

Starting this summer 2014, Air France will gradually equip 44 Boeing 777s, the core of its long-haul fleet, with these new seats and in-flight entertainment programmes.

Air France, France is in the air For the past few days, «Air France, France is in the air» has been daring to be different to carry the ambitions of the Transform 2015 plan. This campaign consists of 6 visuals illustrating the services offered by Air France: the comfort of the A380, the new La Première cabin, the new Business cabin, gastronomy, the network and SkyPriority. It is supplemented by 12 visuals depicting iconic destinations served by Air France including Brazil.

With its new signature «Air France, France is in the air», the Company illustrates France’s openness and internationality and highlights the positive universal values associated with France: the art of living, a French spirit, luxury brands and Michelin-starred chefs who are popular in France and abroad.

15 World Business Class: comfort, attention to detail and personalized services

Seats have a partition for extra privacy KLM’s long-haul cabins

World Business Class World Business Class is available on intercontinental flights and provides passengers with a new concept of comfort.

• On Board: Enhanced Comfort

KLM does its utmost to meet every expectation. In 2011 KLM introduced the new tableware for passengers in World Business Class and Europe Business Class, designed by Marcel Wanders. His designs reflect the past of KLM and give a new, surprising vision for the future. In the same year, Viktor & Rolf intro- duced the amenity kits. These amenity kits contain all passengers’ essentials for ensured comfort. The kits contain a toothbrush & toothpaste, socks etc. to make our customers feel as comfortable as possible.

• New Business Class Interior

In 2013 KLM introduced, together with the Dutch top designer Hella Jongerius, a whole new atmosphere in the World Business Class. The feeling of home of the passengers had to be increased by the new design of Hella Jongerius. The full-flat seat contributes to the complete comfort. Besides the recognizable, fresh, blue KLM-color, Jongerius used warm colors to create a comfortable atmosphere. With this new design sustainability and innovation are the two principles.

• Inflight Entertainment

Passengers benefit from a state-of-the-art interactive entertainment system, more than 85 films, over 150 TV programs, as well as 50 KLM exclusive audio programs and over 200 CD’s. The entire fleet is equipped with this system. Of course passengers can also enjoy reading a wide range of international newspapers and magazines provided on board.

• A Wide Range Of Menus

Special attention has been paid to the inflight menus. Passengers can enjoy the following: - one of several three-course menus designed in cooperation with “Young European restaurant owners” - a wine list specially selected by well-known sommeliers - a light meal or snack on night flights - non-stop Skybreak service on flights of over eight hours (assortment of small snacks and refreshments)

• In Addition

Just before landing at Amsterdam-Schiphol Airport, KLM provides passengers with all the transfer information they need (flight times, boarding gate number, airport map) on the video screens.

17 KLM has two modern Crown lounges at Amsterdam Schiphol • At The Airport: Benefits That Save Time

Passengers travelling in World Business Class and/or Elite and Elite Plus customers can benefit from a number of exclusive services: - Dedicated check-in desks for World Business Class passengers and SkyTeam Frequent Flyers with Elite or Elite Plus status - Priority baggage handling - An additional baggage allowance of 10 kg (total of 30 kg) - Two carry-on items - Priority boarding - Disembarking for World Business Class and Europe Select passengers - Access to the KLM Crown Lounges - Fast-track customs and police formalities at Amsterdam Schiphol Airport (for flights between Schengen countries) and certain other European airports

• Lounges At Schiphol

KLM has two modern Crown Lounges at Amsterdam Airport Schiphol, one in the Schengen area as well as an Intercontinental Crown Lounge. Together the Crown Lounges offer over 1440 seats on 6,000 m2 and are equipped with entertainment rooms with individual screens with TV, music and games on demand. Furthermore there is a separate smoking room and several self service buffet areas with a wide selection of warm, healthy meals, together with snacks and drinks. For passengers with a transfer there are showers or deep rest areas with comfortable seats (only in the Intercontinental lounge). For business travellers who are looking for a place to work; e.g. free WiFi, in-seat power and data ports in several seats and workplaces with a PC are available.

19 KLM’s long-haul Economy class combines comfort and relaxation

KLM offers its customers extra comfortable seats in Economy Comfort Economy Class & • Key Benefits Economy Comfort Travelling KLM Economy Class on long-haul flights combines comfort and relaxation. Passengers can expect optimum travel conditions at the best value for money.

• The Latest Innovations

KLM is continuously improving its products and services. KLM Economy Class features a complete range of services to make a journey even more enjoyable: - Ergonomically-designed seats for maximum comfort. - With the video-on-demand system on board our Long Haul fleet, passengers can choose from a large selection of programs on the individual interactive screens built into the seat’s headrest. - The possibility of receiving and sending text messages and e-mails.

• Attentive Service To Meet Individual Needs

To ensure optimum comfort, KLM offers personalized services - The cabin crew speak several languages - Seats allow passengers to rest and relax - Seats are equipped with adjustable headrests and armrests and lumbar support - Hot towels are distributed before the meal on long-haul flights - A blanket and a pillow are provided for a full night’s sleep - Activity sets for kids and baby care items, ensuring everyone enjoys their time on board - A meal and a light meal, regardless of the flight duration, plus snacks on flights longer than 7 hours (including tubs of ice-cream)

• Economy Comfort

KLM and Delta Air Lines offer their customers extra comfortable seats in Economy Class, on European or Intercontinental flights.

The Economy Comfort zone offers: - Up to 10 cm (4 inches) more legroom - Up to double the normal recline - Seats in front of the Economy Class cabin

Passengers can reserve their Economy Comfort seat online when making their booking or via MyTrip (at KLM.COM) up to 48 hours before departure.

From the moment passengers arrive at the airport, they have also the possibility of checking in at a self-service kiosk in a dedicated check-in area.

• Passengers Benefit From The Following After The Flight

- Before landing at Amsterdam-Schiphol, passengers are provided with updated transfer information (boarding gate number, departure time) - Once on the ground, they can simply go straight to the boarding gate of their connecting flight - Additional information can be found at one of the KLM transfer desks - Passengers can also use one of the self-service transfer kiosks at Amsterdam- Schiphol airport

21 KLM on Facebook

Stay connected to Air France on your smartphone The latest technologies serving our customers

Before and after your trip, find On Facebook and Twitter, Air France and KLM answer their customers’ travel Air France and KLM on Facebook questions seven days a week. KLM answers users in seven languages, 24/7. and Twitter Air France provides service in nine languages and answers customers’ questions in French and English 24/7. These services are available in Portuguese 7 days a week on the Air France and KLM Facebook page.

Do you have a doubt about your departure time or the maximum baggage weight? Air France and KLM teams are at your service before, during and after your trip and will give you a prompt answer. The airlines have also developed their own booking tool where customers can book their tickets on Facebook.

The Air France and KLM Facebook pages currently have over 9 million fans, including 1.6 million fans in Brazil, and offer product and service information in addition to contests and special offers. The airlines are also active on Twitter, boasting over a million followers.

Mobile sites and apps Air France and KLM customers equipped with a smartphone can benefit from a number of free apps and mobile websites (http://mobile.airfrance.com and http://mobile.klm.com) allowing them to purchase a ticket and manage their booking directly on their mobile phone.

A “my space” section gives customers the option to enter and save their perso- nal information for purposes of booking flights, checking in or modifying tickets in a few simple clicks. This service is available in Portuguese.

To round out its presence on iPhone and Android, the airline is offering two new apps for download free of charge: « Best offers by Air France » on iPhone, and the new « Air France » app on iPad. With large visuals to inspire a desire to escape to faraway places, easy browsing, and direct access to the best fares to help prepare their journey, customers can jet off at the best possible price and make optimum use of travel guides to Air France destinations.

AF Connect and KLM Connect, When booking their flight, customers benefit from AF Connect and KLM Connect, an exclusive, free service an exclusive, free service, with no registration or subscription, which proactively informs customers of any changes and irregularities during their trip. With the cell phone number and e-mail address provided by the customer when purchasing their trip, Air France or KLM will inform and propose an alternative, from 14 days before departure, either by telephone, text message or e-mail, of any delay or flight cancellation, a change in gate or after takeoff, delayed baggage delivery. Air France and KLM are the first airlines to offer their passengers a proactive information service on such a wide scale throughout their network.

To be personally notified, each customer must ensure that Air France or KLM has a sure way of contacting them by providing contact details (phone, mobile or email) that they will be using during their trip. This information can be provided at the time of booking, either via a call center, an Air France ticket office, a travel agency, on a website or via the «Manage your reservations» section on the Air France and KLM websites.

23 SkyPriority, fast-track services at the airport

Flying Blue: Europe’s leading loyaly programme SkyPriority - exclusive advantages from check-in to baggage delivery

At SkyTeam , SkyPriority delivers the most exclusive benefits offered by the Alliance’s 20 member airlines to ensure the smoothest possible experience for passengers travelling in La Première, Business, Premium Economy class as well as SkyTeam Elite Plus members.

SkyPriority is operational at the international airports of Rio de Janeiro, Brasilia and San Paulo Guarulhos. The instantly-recognizable SkyPriority logo is printed on boarding cards and features on all airport signage. The free service offers eligible passengers priority at check-in, faster, privileged access to security checks and customs formalities, plus priority boarding.

SkyTeam is the first airline alliance to offer Premium passengers a series of priority ground services. SkyPriority is currently available at over 1,064 airports worldwide

Over 1,000 destinations The SkyTeam airline alliance currently has 20 members worldwide. In order with SkyTeam to provide customers global passenger and cargo transport services, airlines have set up alliances, enabling them to develop their services and increase their growth prospects on all markets. When they travel on one of the 20 SkyTeam member airlines, customers benefit from the same facilities whichever airline they travel on. They can earn miles on all airlines and benefit from over 520 lounges worldwide. In total, SkyTeam’s 20 member airlines serve over 1,064 destinations, in 178 countries

Flying Blue - the leading frequent flyer programme

Flying Blue, Europe’s leading frequent flyer programme with 21 million members, groups together 35 airline and over 100 non-airline partners.

The more frequently its members travel, the more their loyalty is rewarded. With the Flying Blue card, customers can access a whole raft of services specially designed to make travelling more enjoyable. At Schiphol-Amsterdam and Paris-Charles de Gaulle airports, Flying Blue Silver members can access the lounge for a fee of 35 euros or 5,000 Flying Blue miles. Flying Blue Platinum/Gold members can purchase access for two guests (maximum) for the same fee or number of Flying Blue miles.

On www.airfrance.fr and www..com, members are free to consult their account, directly order their award tickets or request mile updates.

On the www.flyingblue.com website, members can easily book promotional award tickets exclusively available online: Web@wards. Members can also consult the many ways to earn and spend their miles as well as an exhaustive list of all the programme’s partner offers in “Flying Blue Store”.

New members have access to a clear presentation of Flying Blue with a detailed description of the different benefits that come with each status, together with videos and tutorials. www.flyingbluenews.com.

25

Even more destinations in Brazil thanks to a partnership with Gol

Since 2009, Air France-KLM and GOL have been committed to a code-sharing agreement that enables Air France and KLM to offer their customers an additio- nal 28 destinations in Brazil, beyond Rio de Janeiro and Sao Paulo, by placing their codes on flights operated by GOL.

On 19 February 2014, Air France-KLM and GOL Linhas Aéreas Inteligentes signed an exclusive long term strategic partnership for commercial cooperation between Brazil and Europe. The new agreement signed today is in line with Air France-KLM’s strategy of strengthening its leading position in Brazil and Latin-America. After to Sao Paulo and Rio de Janeiro, Air France will operate as of March 31, 2014, a new route to Brasilia with three weekly flights. All these flights will connect to many more destinations via the GOL network.

GOL, since its inception in 2001, has become a major player in South America, with around 40% of the Brazilian domestic market. The Brazilian airlines serves 51 destinations in Brazil and operates services to ten countries across Central and South America. GOL detains a leading position at the main Brazilian airports.

27 Le ciel passionnément The sky, our passion

AFFICHE 80 ANS - FR ROUGE 60 x 80 cm Nº dossier : 20120690E Date : 18/09/2013 Validation DA/DC : Validation Client : Air France and KLM, a rich history for an ambitious future

KLM and Air France both came into being on 7 October, the former in 1919, bearing the name of Koninklijke Luchtvaartmaatschappij, Royal Dutch Airlines for the Netherlands and its colonies, and the latter in 1933, formed from a merger of five French airlines: , Air Orient, Société Générale de Transport Aérien (SGTA), the CIDNA and Aéropostale.

They were both among the few existing airlines to have been founded before the Second World War. Both have been pioneering players in civil aviation. KLM is celebrating its 94th anniversary this year. As for Air France, this year is the occasion to retrace 80 years of creativity and the art of receiving passengers, as well as 80 years of fashion, film, design and innovations.

Events and accessories to celebrate In partnership with Airbus, an Airbus A380 with an 80th anniversary logo can Air France’s 80th anniversary currently be seen criss-crossing the skies. An Airbus A320 sports the same logo on the Company’s medium-haul routes. Both aircraft will keep this special livery for one year. Throughout the year, 80th anniversary customized products are also being offered to customers – paper menus, oshibori, amenity kits, cups, a special film cycle in the in-flight entertainment programme, etc.

80 years of passion on the internet - A website devoted to Air France’s 80th anniversary tells the story of Air France based on four passions - network, professions, design and customers, illustrated by many photos and videos. 80ans.airfrance.com - 80years.airfrance.com.

- A line of 80th anniversary-branded products are available on the AF Shopping site and on board. These include watches, Moleskine notebooks and baggage tags, etc. shopping.airfrance.com.

29 Lac Paranoa © Jérôme Bonnet

Air France-KLM press office - April 2014 http://www.airfranceklm.com