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Smaller Halls Guide HOME HALLS GUIDE 2018/19 Find out more www.southampton.ac.uk/welcome [email protected] Neil Sapsworth - Residential Services Welcome to our community here at the University of Southampton. This guide will provide you with everything you need to know about halls life during your stay here. We want you to feel part of our residential community. Our aim is to help you reach your academic potential and to develop personal skills that will allow you to live and work independently. We know that moving into halls is a big step, and you can be safe in the knowledge that you will always be supported by a full team of professional services from across the University. All of our halls are managed in accordance with the UUK code of practice for student accommodation. You can nd out more about what that means at www.uukcode.info We hope that each of you have an enjoyable stay in your accommodation and we look forward to meeting you all over the course of this coming year. With Best Wishes, Neil Sapsworth (Director of Residential Services) & The Residential Services Team Martin Hand - Student Life Hello! I’m Martin from the Student Life team, welcome to your new home in halls. I know that for many of you this will be your rst time living independently and with that can come some unexpected new challenges. Our team are available here 24/7 all year round, even on Christmas day! So if you ever feel the need for a chat with a friendly face then just keep your eyes peeled for our purple hoodies around halls. We also organise a bunch of events here at halls throughout the year, things like table tennis tournaments and video game nights. We hold a few Emily Dawes - SUSU bigger events for things like Earth Day and Lunar New Year so make sure to have a read of our fortnightly newsletter to nd out more about what’s happening Hi, I’m Emily, and I’m Union President for the 2018/19 academic near you. year at the University of Southampton Students’ Union. My top bit of advice for each of you is to save our At the Students’ Union, we do a load of things to make your number into your phone now, (02380598180) you time as fun as it can possibly be, from oering support to sports never know when you or your mate will need to give us and pretty much everything else you can think of, so make sure a ring at 3 in the morning! Remember that we can be you get involved! reached at any hour of the day or night, so don’t ever think it’s too late to give us a ring. If you would rather You’ll also have a Halls Committee, who are there to put on send us an email that’s ne too, our address is everything from pizza nights to inatable assault courses, and [email protected]. they also make sure your feedback is heard. Living in halls was We can also be found in our oce usually so just ask at one of the highlights of my time at Southampton, and I hope it reception. will be for you too! Have a fantastic year at University, Martin. This means you can find out more at soton.ac.uk by using the search function in the top corner This means you can find out more online by either searching or by following the url we have provided First Day essentials How can I find out my Postal address? How do I set up my uni-link bus pass? How do I report something when it’s broken? How do I set up a student bank account? Where can I wash my clothes & bedding? Are there any Freshers events? Where can I buy tickets? What can the reception help me with? I’ve ordered items online, where can I pick them up? When do I need to use the online store? What do I do if i’ve locked myself out of my room or lost my keys? Am I expected to clean my flat? Fire safety information What kinds of facilities are there at halls? Can I book a space for my society / friends / self? What support services are available to me? What and when are room inspections? What if I have a complaint? Can I work for the University? What does my contract say? What can happen if I break my contract? I need help finding a place to live next year, what are my options? What do I need to do before I leave halls? How do I connect to the WI-FI? To connect your device to our wireless network you should look for the eduroam signal in your connection settings and click it. You will be taken to a log in screen which will ask for a username and password. Your username for eduroam is always your full university email address, including the @soton.ac.uk bit e.g. [email protected] Your password is the same one you will have used to set up your online account. Be aware that not all devices are supported at halls. Please make sure that your device is compatible or can use a wired connection before bringing it to halls. * If you're having trouble connecting your device or if you're having any IT-related problems then you can search our online IT self-help web page by typing the link below. If you still can’t find what you need then you can contact iSolutions either by using the details below or by visiting them in the Hartley Library. Their team of tech wizards will be able to help you sort out whatever issues you're facing. Self-help IT portal - https://goo.gl/NqTEV1 * eduroam operates using the 802.1X WPA2 (Enterprise) protocol, rather than the Search for ‘ iSolutions ’ 802.11 (home network) protocol. You can find out more about the eduroam network Call them on 023 8059 5656 and compatible devices by visiting the self-help IT portal. Inside your welcome pack is a multi-coloured form which lists everything that should be in your room at the start of your lease. It's important that you get this filled in as soon as you can and bring it to your reception. If there's anything you're unhappy with about the condition of your room then write it into the form and we will pass it along to our maintenance team to resolve for you as quickly as we can. 4 Are Halls on Social Media? Whilst we’re not yet on Snapchat, Halls have a Facebook page and an Instagram account which we keep jam-packed with free giveaways and useful info! We would recommend following us whilst you’re a resident here as we regularly post important updates and run competitions for current residents, and who doesn’t love free stuff? Search for ‘University of Southampton Residences’ on Facebook Search for ‘UOSResidences’ on Instagram Meet your New Flatmates! Once you’ve filled out your form, logged in to the WI-FI and followed our social media pages, it’s time to go and meet some new people! Your flatmates will be arriving this weekend and now is the perfect time to open your door and say hello. It can be quite a scary prospect to talk to new people but remember, everybody here is in the same boat. If you don’t know where to begin, some conversation starters might be finding out what courses people are on and where they are from. You never know what you might learn about your new flatmates until you get to know them! 5 What’s my Postal address? All post you have delivered to halls will be taken to your reception. The team there will log any parcels and send you an email later that day letting you know that they’re available for collection. Different sites have different processes for how they distribute letters, ask at your reception to find out the process at your site. For more information on picking up a parcel see page 10. To get post sent to halls you will have to use the following address template, replacing the below information with the correct info for your hall. If you’re still not sure then search online for your hall reception address, just remember to add your ID, name and room number at the top. In many halls your address can also be ID: 27023112 found on the back of your bedroom door. Example Address you can also find out your address easily by searching online THE NAME ON YOUR PARCEL MATTERS - Make sure that when you put your name on your parcel that you use your real, full name. When parcels arrive for a name that we don’t recognise we have to return it. If you know that someone has sent you a parcel that uses a nickname or a different name to the one you gave us at the start of the year, let your reception know before it arrives. RETURNING PARCELS FROM HALLS - If you have arranged for a courier to collect and return an item from halls, it is your responsibility to print the relevant return label and bring the parcel to reception in time for the courier to collect it. How do I use my Bus Pass? Students living in Southampton will receive a unilink bus pass as part of their welcome pack.
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