THE BEST THINKING in HIGHER EDUCATION IT Touchlink ™ Touchpanels and Globalviewer ® Enterprise

EDUCAUSE ANNUAL CONFERENCE 2012 PROGRAM AND EXHIBITOR DIRECTORY | Denver, Colorado | November 6-9, 2012

THE BEST THINKING IN HIGHER EDUCATION IT TouchLink ™ Touchpanels and GlobalViewer ® Enterprise

Efficiently Deliver Campus-Wide Control and Resource Management

TouchLink touchpanels and GlobalViewer Enterprise are fully-configurable control solutions that are perfect for any size campus environment. Configurable control systems benefit both small and large AV installations, allowing administrators and support personnel to get the most from their AV investment.

Deploy AV Control Systems Faster The configuration approach to AV system design provides powerful control capabilities. Intuitive software applications allow classroom AV system designers to quickly and efficiently deploy advanced, TouchLink touchpanel-based control systems.

Remotely Monitor and Support Real-time monitoring of all AV assets on the network ensures they are up and running, and being used to their potential. For support issues, email messages alert the proper personnel and technicians, who then can remotely access the AV equipment.

Manage Energy Efficiency and Strategic Planning Automatically power down AV components lowers operating costs, extends the life of equipment and increases energy savings and equipment uptime. Comprehensive reporting features provide important data for resource allocation, budgeting, and professional development.

800.633.9876 • www.extron.com/education Visit Extron at Booth #1340

educause_print_program.indd 1 9/19/12 3:34 PM TouchLink ™ Touchpanels and GlobalViewer ® Enterprise CONTENTS Dear EDUCAUSE Members and Colleagues, EDUCAUSE Board Welcome to Denver and the 2012 EDUCAUSE Annual Conference, where you of Directors...... 2 will find the best thinking in higher education IT. At EDUCAUSE 2012 you will interact with like-minded professionals from around the world to explore IT practices and possibilities. More than 400 sessions and workshops, along EDUCAUSE 2012 with connections with thousands of colleagues, guarantee a conference Program Committee...... 4 experience that will bring value to you, personally and professionally. A variety of opportunities are available to maximize your conference experience: EDUCAUSE 2012 » Gain valuable perspectives from the leaders speaking in our general Proposal Reviewers...... 8 and featured sessions. » Experience a diverse, member-driven program focused on domains Volunteer Thank-You ...... 10 and themes. » For CIOs, we have specially designated space (the CIO Lounge) and Getting the Most Out sessions you can design to address your chosen topics—“open space” discussions. For those specifically interested in career of Your Conference development, consider the Hawkins Leadership Roundtable and the Experience...... 13 career coaching sessions. » Explore alternative pedagogies in flexible learning space sessions. Planning Your Schedule.....16 » Learn about campus projects in the on-site and digital poster Efficiently Deliver Campus-Wide galleries. Domains and Themes...... 16 » Discover the issues surrounding BYOD in higher education through a Control and Resource Management community-directed “unconference” approach. Schedule At-A-Glance...... 18 » Connect with peers informally at the Wednesday evening reception, community lounges, and refreshment breaks. TouchLink touchpanels and GlobalViewer Enterprise are fully-configurable control solutions that are perfect for Conference Maps...... 20 any size campus environment. Configurable control systems benefit both small and large AV installations, allowing In addition to these opportunities, this year’s exhibit hall hosts more than administrators and support personnel to get the most from their AV investment. 270 technology, service, and solution providers. In the exhibit hall you will find a Learning Theater offering high-energy presentations. You will Sunday/Monday/Tuesday...... 27 also be able to hear new ideas from start-up companies in the “start-up Deploy AV Control Systems Faster alleys,” take part in market research projects, and explore new models The configuration approach to AV system design provides powerful control capabilities. with the Next Generation Learning Challenges. Wednesday...... 33 Intuitive software applications allow classroom AV system designers to quickly and efficiently Professionals from around the world are here to explore, discuss, deploy advanced, TouchLink touchpanel-based control systems. debate, and imagine. Share your plans and best practices, build lasting Thursday...... 61 relationships with colleagues, and take time to reflect on what you are Remotely Monitor and Support learning. Encourage colleagues who are unable to attend to join the free webcast sessions online. And please stop by EDUCAUSE Central to learn Friday...... 87 Real-time monitoring of all AV assets on the network ensures they are up and running, and about your association’s member benefits. being used to their potential. For support issues, email messages alert the proper personnel and technicians, who then can remotely access the AV equipment. On behalf of EDUCAUSE, the 2012 program committee, and the many Exhibit Hall Info...... 93 presenters and sponsors who’ve made possible this premier gathering of the higher education IT community, thank you for attending. Manage Energy Efficiency and Strategic Planning Exhibit Hall Map...... 94 Automatically power down AV components lowers operating costs, extends the life of equipment and increases energy savings and equipment uptime. Comprehensive reporting Exhibitor Directory...... 96 features provide important data for resource allocation, budgeting, and professional development. Index of Speakers and Corporate Contributors.....117 Diana G. Oblinger Colin Currie President and CEO Executive Director, EDUCAUSE Administrative Information Services, OIT 800.633.9876 • www.extron.com/education Princeton University Visit Extron at Booth #1340 #EDU12

educause_print_program.indd 1 9/19/12 3:34 PM EDUCAUSE Board of Directors

David Lassner Joel P. Cooper* Pattie Orr Chair Independent Consultant Vice President for Vice President for Information Technology and Information Technology Dean of University Libraries and CIO Baylor University University of Hawaii

Bradley Wheeler* Ted Dodds* Vernon C. Smith Vice Chair Chief Information Officer and Chief Academic Officer Vice President for Information Vice President, Information and Provost Technology, CIO, and Dean Technologies MyCollege Foundation Indiana University System Cornell University

Richard Northam Kara Freeman Randall J. Stiles Secretary Vice President of Special Advisor to the Chief Executive Officer Administration and CIO President Council of Australian American Council on Colorado College University Directors of Education Information Technology (CAUDIT)

Debra H. Allison Susan Metros Brian Voss Treasurer Vice President and CIO Associate Vice Provost, Vice President for Information University of Maryland Technology and CIO Associate CIO, Professor Miami University University of Southern California

Diana G. Oblinger President and CEO EDUCAUSE

* Term expires 2012

Incoming board members

Joy Hatch Bruce Maas Justin Sipher Vice Chancellor, Information CIO and Vice Provost for Vice President for Libraries Technology Services Information Technology and Information Technology Virginia Community College University of Wisconsin– St. Lawrence University System Madison

2 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 Are You Ready?

The new workforce is highly social, mobile and accustomed to an on-demand, technology-driven lifestyle. Do you have the technology tools to empower your faculty, staff and students to work anywhere, on any device?

Find out more at necam.com/highered

Colin Currie Chair Joseph A. Freddoso Sue B. Workman Executive Director, President and CEO Associate Vice President Administrative Information MCNC Indiana University Services, OIT Princeton University

Loretta M. Early P B Garrett Julie Little Vice-Chair Associate Provost and Chief Staff Liaison CIO and University Vice Academic Technology Officer Vice President, Teaching, President for Information The George Washington Learning, and Professional Technology University Development University of Oklahoma EDUCAUSE

Andrew Bonamici Norma Holland Associate University Librarian Margaret G. Massey Staff Liaison for Media and Instructional CIO Director, Leadership Services Spring Hill College Program Management and University of Oregon Professional Development EDUCAUSE

Andrew J. Clark Julie Ouska Catherine Yang Associate CIO/Chief Process CIO/Vice President Staff Liaison Architect Colorado Community College Senior Director, Content Syracuse University System EDUCAUSE

Bas Cordewener Nadine Stern Diana Oblinger Manager International Affairs Associate CIO for Operations Staff Liaison SURFfoundation and Planning President and CEO Princeton University EDUCAUSE

Patrick John Feehan Gordon D. Wishon Director of Privacy and Chief Information Officer Cybersecurity Compliance Arizona State University Montgomery College

Shelli B. Fowler Executive Director of Graduate Melissa Woo Development Programs and Vice Provost for IS and CIO New Pedagogies University of Oregon Virginia Tech

4 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 Who is education for?

It’s a simple question. And an urgent one. At Ellucian, we don’t have all the answers, but we believe in a fundamental truth: education belongs to everyone.

At Ellucian we provide technology solutions and strategic guidance that help institutions navigate change, achieve greater transparency, and drive efficiencies. Why? Because we believe in helping people—whoever they are, wherever they live, whatever their interest—discover their future through learning.

Learn more about how we can help your institution thrive in a more open and dynamic world.

Join us for our corporate session: Navigating Change in Today’s Global Education Environment Wednesday, November 7, 10:30 - 11:20 a.m.

And visit us at booth 1403. EVENT SPONSORS

PLATINUM PARTNERS CDW Government WE WOULD Totebags Desire2Learn Incorporated CIO Lounge LIKE TO Wednesday networking reception Jenzabar Name badges Registration desk technology Pearson Wednesday general session THANK Sonic Foundry our event sponsors and Webcasts corporate partners GOLD PARTNERS Epson Wednesday networking reception NEC Thursday morning exhibit hall refreshment break Steelcase Flexible learning space furniture

SILVER PARTNERS Hyland Software Wednesday beverage breaks in foyers Microsoft EDUCAUSE 2012 participating corporations Conference shuttles Moran Technology Consulting further enhance the conference experience EDUCAUSE Awards Program by offering presentations and panel discussions and showcasing the latest ADDITIONAL SPONSORS technology in the exhibit hall, start-up 323Link Webcasts alleys, and market research alley. Aruba Wireless network Bradford Networks Wednesday networking reception Can ptio Colorado Captions and transcripts for webcasts CenturyLink Network bandwidth The Chronicle of Higher Education Advertising CourseSmart Thursday morning exhibit hall refreshment break Higher One Thursday general session Power stations Presidio Thursday featured speaker sessions Support from our Corporate Partners enables EDUCAUSE to offer lower EVENT SPONSORS CORPORATE PARTNERS event fees, free webinars, and cutting-edge publications throughout the year.

PLATINUM PARTNERS CDW Government WE WOULD Totebags Blackboard Desire2Learn Jenzabar Desire2Learn Incorporated CIO Lounge CDW Government Incorporated Pearson LIKE TO Wednesday networking reception Dell Ellucian Sonic Foundry Jenzabar Gartner VeriSign Name badges Registration desk technology Pearson Wednesday general session THANK Sonic Foundry Webcasts our event sponsors and AMX Corporation Cisco Systems Oracle corporate partners GOLD PARTNERS Campus Management Epson Steelcase Epson Corporation Moodlerooms VMware Wednesday networking reception Cengage Learning NEC NEC Thursday morning exhibit hall refreshment break Steelcase Flexible learning space furniture

SILVER PARTNERS Hyland Software AirWatch Jadu Moran Technology Wednesday beverage breaks in foyers Extron Electronics Lenovo Consulting Microsoft Google McGraw-Hill Higher NetApp EDUCAUSE 2012 participating corporations Conference shuttles Moran Technology Consulting HP Education Perceptive Software further enhance the conference experience EDUCAUSE Awards Program Hyland Software Microsoft Corporation Verizon by offering presentations and panel IBM Corporation Wyse Technology discussions and showcasing the latest ADDITIONAL SPONSORS technology in the exhibit hall, start-up 323Link Webcasts alleys, and market research alley. Aruba Wireless network Bradford Networks Adobe Systems Hobsons TouchNet Information Wednesday networking reception AT&T Laserfiche Systems Can ptio Colorado Big Bang lynda.com Turning Technologies Captions and transcripts for webcasts Bomgar Corporation Nelnet Business Unicon CenturyLink Citrix Systems Solutions Workday Network bandwidth Computer Comforts Panasonic Solutions The Chronicle of Higher Education Advertising Dean Evans and Company CourseSmart Associates Qualys Thursday morning exhibit hall refreshment break Echo360 RealNetworks Higher One Four Winds Interactive Sprint Thursday general session GoingOn Networks TechSmith Corporation Power stations GovConnection Thomson Reuters Presidio Thursday featured speaker sessions EDUCAUSE 2012 Proposal Reviewers

The EDUCAUSE 2012 Program Committee invited a number of colleagues to participate as adjunct members in the development of the conference program. Their names are listed below. They each read and evaluated large numbers of proposals along with the rest of the program committee. Their contributions made it possible for us to guarantee that every proposal was thoroughly reviewed, and their knowledge of the field also increased our overall pool of expertise. We take this opportunity to thank them.

Anthony K. Adade, Elizabeth City State Steven M. Conway, Texas A&M University at Ann Geyer, University of California, Berkeley University Galveston Rob Gibson, Emporia State University Randall Alberts, Ringling College of Art and Michael A. Corn, University of Illinois at Lori A. Goetsch, Kansas State University Design Urbana-Champaign Robert Goffeney, Eastern Michigan David R. Alexander, Idaho State University Gerald W. Craft, Occidental College University Gerald L. Allen, Georgia State University Neal Cross, Southwest Baptist University Robert Goldstein, University of Illinois at Jon Allen, Baylor University Jeff Crowder, Virginia Tech Chicago Dusti Annan, Medical University of South James E. Cunningham, Pennsylvania Jon Good, University of California Office of Carolina College of Technology the President J.C. Aull, Tennessee Board of Regents Chuck Curry Jr., University of North John Goodman, University of Wisconsin– Kevin J. Bailey, Syracuse University Carolina Greensboro Milwaukee Paul Bailey, JISC–Joint Information Chris Deaton, Arizona State University Pierre Gorissen, Fontys University of Systems Committee Laurel Dettman, University of Chicago Applied Sciences Marcus A. Banks, Samuel Merritt University Robyn L. Dickinson, The University of Rebecca Gould, Kansas State University John Barden, University of Rochester Scranton Craig R. Gray, Guilford College Brian Baute, Queens University of Charlotte Bruce Scott Diener, The University of John H. Gregory, University of Maine Richard J. Bazile, College of Central Florida Auckland Tracy C. Grunig, Arizona State University Patricia H. Beblowski, Georgia Southern James L. Dominick, University of North Reid Guanti, Goucher College University Carolina Charlotte David Hakanson, Samford University Ethan Benatan, Marylhurst University Cynthia Dooling, Pima County Community David Harris, Syracuse University College District Frank Benneker, University of Amsterdam Joy Hatch, Virginia Community College Jane Drews, The University of Iowa Anna Biggers, University of Oklahoma System Thomas Dugas, Carnegie Mellon University Susan A. Blair, University of Florida Phillip Hauptman, University of Kansas Mary B. Dunker, Virginia Tech Andrew Bonamici, University of Oregon Pete Hoffswell, Davenport University Joel Dunn, University of North Carolina Susan G. Bowen, Mercer County Community Venitra D. Hollingsworth, The University of Greensboro College Memphis Ahmed El-Haggan, Coppin State University Carol Ann Boyle, Adelphi University Paul C. Holsman, University of Wisconsin– Rob Englebright, JISC–Joint Information Kevin Brassard, Nichols College Madison Systems Committee Heather Briston, UCLA Arne Horst, Inholland University of Applied David Ensign, Montgomery College Sciences Theodore Bross, Princeton University Michael D. Erickson, Emporia State Milton Edward Huebsch, University of Paula Brossard, University of Wisconsin– University Oklahoma Milwaukee Paul H. Erickson, University of Nebraska– Carla Hunt, MCNC Margaret Brown-Sica, University of Lincoln Colorado Denver Tracy Huntleigh-Smith, University of Otago Don Erlitz, Northwest University John Bruggeman, Hebrew Union College– Christina Huszcza, The George Washington Larry Essary, William Peace University Jewish Institute of Religion University Megan Eyermann, Prairie State College Steve Brukbacher, University of Wisconsin– Avi Hyman, University of Toronto Milwaukee Steve Fabiani, Haverford College Hannah Inzko, The Pennsylvania State Tim Bucher, Xavier University Bryan Fendley, University of Arkansas at University Monticello Brian Burns, Hampden-Sydney College Jodi-Ann Ito, University of Hawaii System Mark Ferguson, University of Oklahoma Office Laura Burtle, Georgia State University Health Sciences Center Mark Jacaman, University of Texas at Austin Dwayne Cable, Pasadena City College Tim Ferguson, Northern Kentucky Craig E. Jackson, University of Illinois at Anne Marie Canale, Rochester Institute of University Chicago Technology Alan M. Ferrenberg, Miami University Kathy Lou Jackson, The Pennsylvania State Deborra Cardenas, Trinity University Renee M. Filius, Utrecht University University Courtney Carpenter, College of William and Jon Finley, Arizona State University Tommy Jacobson, MCNC Mary Teresa Fishel, Macalester College Peter Janca, MCNC Michael G. Carr, University of Kentucky Megan Fitch, Beloit College Ross T. Janssen, University of Minnesota Shannon Cepica, Texas Tech University Michael J. Frasciello, Syracuse University Kelly Jeglum, University of Wisconsin– Jeffrey C. Cepull, Philadelphia University Arthur Fridrich, Virginia State University Milwaukee H. Frank Cervone, Purdue University Nico Juist, Hogeschool Leiden Calumet Erik J. Froelich, Philadelphia University Jane Kadish, University at Albany, SUNY Daniel Chace, Southern Illinois University Christopher D. Fulkerson, Elon University Edwardsville Darren Gabbert, University of Missouri James Kavanagh, University of Wisconsin– Milwaukee Tanya Choice-Henry, University of Cynthia Gallatin, Quinnipiac University Wisconsin–Milwaukee Claude Garelik, South Dakota State Board David Kernohan, JISC–Joint Information Systems Committee Helen Chu, University of Oregon of Regents System Office Robert Kilman, Arizona State University George F. Claffey Jr., Charter Oak State Chad Garrett, University of Arkansas at College Little Rock Lesa Pearl King, Arizona State University Raechelle Clemmons, St. Norbert College Kathryn F. Gates, University of Mississippi Rebecca L. King, Baylor University Sharon Collins, East Carolina University Yakut Gazi, Texas A&M University–Central Kathy Kinney, Syracuse University Texas

8 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12#EDU12 Eja Kliphuis, Inholland University of Applied Robert L. Orr, Georgia College & State Chris Spadanuda, University of Wisconsin– Sciences University Milwaukee Carol Kondrach, Rider University Hans Outhuis, Saxion Hogescholen Jennifer Sparrow, Virginia Tech Wiebke Kuhn, Auburn University Rocco Pagano, Arizona State University Harriette L. Spiegel, University of Michael LaMagna, Delaware County Eun Wook Park, Pfeiffer University Tennessee at Martin Community College Patricia Pehlman, Dickinson College Elvira Spika, Columbia University J. Alex Lang, Carnegie Mellon University Margaret Porciello, Farmingdale State Kate Sprague, Webster University Eric M. Larson, University of Wisconsin– College Maggie Stephens, JISC–Joint Information Milwaukee Laurie Posey, The George Washington Systems Committee Julie Latham, Carleton College University James L. Stewart, Utah Education Network Tracey Leger-Hornby, Worcester Steven Premeau, University of Wisconsin– Meg Stewart, The University of the West Polytechnic Institute Milwaukee Indies David Levin, University of California, Davis Marilyn J. Puchalski, University of Joseph Storch, SUNY System Jeni Li White, Arizona State University Pennsylvania Administration Melinda M. Livas, Winston-Salem State Edmond G. Puckett, Baker Hughes W. Jason Strutz, University of Illinois at University Scott Purl, University of Wisconsin– Urbana-Champaign Teresa W. Lockard, University of Virginia Milwaukee Lori Sundal, Georgia Institute of Technology Timothy M. Logan, Baylor University Frankie Purnell, University of Wisconsin– Seema Sureshkumar, Syracuse University Marilyn M. Lombardi, Duke University Milwaukee June C. Szymanski, Syracuse University Eva Lorenz, University of North Carolina at James P. Quisenberry, University of Illinois Laura Taylor, Northern Arizona University Chapel Hill at Urbana-Champaign Steven J. Taylor, Vassar College Tony Lovgren, Idaho State University Mark Rank, University of Wisconsin– Charles Thompson, University of Illinois at Andrew Mabe, Duke University Milwaukee Urbana-Champaign Cole Maddox, Oglethorpe University Corey Ray, Wichita State University Sheri Thompson, Louisiana State University Doug Markiewicz, Carnegie Mellon Kevin L. Reeve, Utah State University Tom Throckmorton, MCNC University Kegan Remington, Arizona State University David W. Tindall, Seattle Pacific University Ruth Markulis, University of Maryland Kay Rhodes, Texas Tech University Sue Traxler, Carleton College University College Michael Richichi, Drew University Jennifer Vandever, Southern Illinois Greg Marrow, Alabama A&M University Emily Rimland, The Pennsylvania State University Edwardsville Margaret G. Massey, Spring Hill College University Nancy VanOrman, Cornell University Jeton McClinton, Jackson State University Magda Ritzen, Utrecht University Neal T. Vines, The Pennsylvania State Stefanie McCollum, Columbia College Karen M. Robinson, University of Missouri University Sarah McDaniel, University of Wisconsin– Eugene Rooney, University of New Mexico Yianna Vovides, Georgetown University Madison Jane Rosenthal, University of Kansas Clare Vozza, Seneca College of Applied Arts Robert H. McDonald, Indiana University Roberta M. Roth, Nevada System of Higher and Technology Bloomington Education Heidi L. Wachs, Georgetown University Darryl McGraw, Wake Technical Community Joe Roundy, Montgomery College Patrick Wagman, University of Georgia College Theresa Rowe, Oakland University Sylvia Rose-Ann Walker, University of Keith W. McIntosh, Pima County Community Wilfred Rubens, Open Universiteit Trinidad and Tobago College District Nederland Jenny Walsh, University of Portland Pamela McKirdy, Greensboro College Joe Sabado, University of California, Santa Beth Forrest Warner, The Ohio State Linda Mehlinger, Morgan State University Barbara University Fredrick Miller, Furman University Steve Salik, Arizona State University Keith A. Weber, College of Mount Saint Robin Miller, University of Mississippi Jenell Sargent, Clark Atlanta University Joseph Sandra L. Miller, William Paterson Linda Saul, Syracuse University David Weil, Ithaca College University of New Jersey Natalka Sawchuk, Iona College Evviva Weinraub, Oregon State University Mahnaz Moallem, University of North Beth Schaefer, University of Wisconsin– Donald J. Welch, Merit Network Carolina Wilmington Milwaukee J. Patrick Whitaker, J. Sargeant Reynolds Terry R. Mollett, Dickinson College Sandeford Julius Schaeffer III, The Community College Kris Monroe, Ithaca College University of Memphis Kelly Wilkinson, Indiana State University John H. Moore, MCNC Andrew G. Scheppler, Montgomery College Warren J. Wilson, Black Hills State Stacey Morales, Louisiana State University Beth Secrist, Association of Research University Glenda Morgan, University of Illinois at Libraries (ARL) Austin Winkleman, Southwestern Illinois Urbana-Champaign Ben Seefeldt, University of Wisconsin– College Peter Morrissey, Syracuse University Milwaukee Michael Witt, Purdue University Sarah D. Morrow, The Pennsylvania State Sam Segran, Texas Tech University Jeralyn Woodall, University of Oklahoma University Jerry Sheehan, University of California, San Deirdre Woods, University of Pennsylvania Matt Morton, University of Nebraska at Diego Wendy Woodward, Northwestern University Omaha Roland E. Shelton, Syracuse University Regina Wright, Walden University Mur Muchane, Davidson College Dan Siercks, University of Wisconsin– Sallie F. Wright, Georgia State University Melissa Mullinax, Lenoir-Rhyne University Milwaukee Phyllis A. Wykoff, Miami University Joseph M. Murphy, Kenyon College Jeanne L. Skul, University of South Carolina Bry-Ann Yates, University at Albany, SUNY Upstate Josh Naylor, University of Illinois at Chicago Sherri Yerk-Zwickl, Lehigh University D. Renee Smith, The University of Teresa Neely, University of New Mexico Cathy Zeljak, The George Washington Tennessee Chris Newman, University of Illinois at University Teresa E. Smith, Tallahassee Community Urbana-Champaign Stanley J. Ziemba, Syracuse University College Cathy O’Bryan, Indiana University Barbara Zirkin, Stevenson University Dwight Snethen, Purdue University

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 9 EDUCAUSE 2012 MEMBER VOLUNTEER Acknowledgment

EDUCAUSE gratefully acknowledges the hundreds of member volunteers whose expertise, time, and energy are essential to the vitality and growth of this association in myriad activities. Special thanks go to the following people who have recently completed or will complete terms of service and chairmanship on advisory committees in 2012.

Advisory Committee on Barry Grant, Director of Information IT Issues Panel Teaching and Learning Technology, Manchester Community James L. Bingham, Associate Vice College Eric Kunnen, Director of Distance Chancellor, Information Resources, The Learning and Instructional Terence Ma, Associate Dean for Academic University of Kansas Medical Center Technologies, Grand Rapids Community Affairs and Information Services, Paul Bishop, Vice President for College California Northstate University Information Technology, Santa Barbara David Starrett, Dean, Academic Margaret G. Massey, CIO, Spring Hill City College Information Services and Director, CSTL, College Kelley L. Bradder, Vice President of Southeast Missouri State University Heather McCullough, Head, Digital Information Services, Simpson College Scholarship, University of North Kathy Drumm, Executive Vice President, Advisory Group on Carolina Charlotte Central Piedmont Community College Enterprise Information Laurie Posey, Director of Instructional Roger Flahive, Chief Information Officer, Design and Assistant Professor, School Systems and Services (AGEISS) County College of Morris of Nursing, The George Washington Joseph Gargiulo, Chief Information Geoffrey Corb (Chair), Senior Director, University Enterprise Applications, Johns Hopkins Officer, Southern Methodist University L. Renee Robinson, Associate Professor/ Rebecca Gray, Executive Director and University Chair Communication Department, Nickolas Backscheider, Associate CIO Information Technology Services, Saint Xavier University Tarleton State University Executive Director OIT, Auburn University Holly Shiflett, Associate Director, Scott McGill, Director, Michigan State Allie Hopkins, Manager, Louisiana State Pitt Online Programs, University of University University Pittsburgh Tanya Joosten, Director, Learning Heidi Schmidt, Director, Customer Diane Elizabeth Sieber, Director, Herbst Support Services, University of Technology Center, University of Program of Humanities, Associate Wisconsin–Milwaukee California, San Francisco Professor, University of Colorado Ann Kovalchick, Chief Information Officer, Boulder Drake University Core Data Service Advisory Mark Sivy, Educational Leadership– Matthew Maderos, Associate Director of Group Instructional Systems Technology Client Services, Boston University Joy Hatch, Vice Chancellor, Information Doctoral Program Student, University of Michael R. McPherson, Associate Vice Technology Services, Virginia North Carolina Charlotte President and Deputy Chief Information Community College System Robert Solis, Vice President and CIO, Officer, University of Virginia Randall J. Stiles, Special Advisor for the University of Massachusetts Central Loretta Parham, CEO and Library President, Analytics, Colorado College Office Director, Robert W. Woodruff Library of David Stack, Deputy CIO, University of the Atlanta University Center EDUCAUSE Review Department Wisconsin–Milwaukee Nadine Stern, Associate CIO for Editors Molly Tamarkin, Associate University Operations and Planning, Princeton Librarian for Information Technology, Kevin M. Guthrie (E-Content), President, University Duke University ITHAKA Joseph Vaughan, CIO and Vice President Sheri Thompson, IT Planning and Ethan Benatan (New Horizons), Vice for Computing, Harvey Mudd College Communications Officer, Louisiana President for Information Technology Ray L. Walker, Associate VP for State University and CIO, Marylhurst University Information Technology/CIO, Utah Thomas Trappler, Director, UCLA Stephen J. Laster (Viewpoints), CIO, Valley University Software Licensing, UCLA Harvard Business School Bo Wandschneider, CIO/AVP, Queen’s University EDUCAUSE Review Online Fellowship Advisory Committee Christopher Watts, Director, Newell Reviewers Center for Arts Technology, St. Nickolas Backscheider, Associate Executive Cathy Horvath, Director of Information Lawrence University Director, OIT, Auburn University Technology, Minot State University Audrey J. Williams, Director, Educational James N. Bradley, AVP, Information Fredrick Miller, Chief Information Officer, Technology Services, Pellissippi State Technology and Academic Computing, Furman University Community College Tulane University Margaret Brown-Sica, Associate Director Higher Education Information of Technology Strategy and Learning Security Council (HEISC) Spaces, University of Colorado Denver Executive Committee George F. Claffey Jr., Chief Information Larry D. Conrad (Chair), Vice Chancellor Officer, Charter Oak State College and CIO, University of North Carolina at Arthur Fridrich, Director of Strategic Chapel Hill Management Services, Virginia State University

10 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12#EDU12 Nominations Committee David L. Smallen (Chair), Vice President, Information Technology, Hamilton College J. Reid Christenberry, Assistant Vice President and Chief Information Officer, Georgia Perimeter College Bradley Wheeler (Ex Officio), Vice President for IT and CIO, Indiana University Professional Development Committee Jeffrey C. Cepull (Chair), Vice President and CIO, Philadelphia University Victoria Duggan, Chief Compliance Officer, Montgomery College Pablo G. Molina, Adjunct Professor, Georgetown University Joseph Starratt, Dean of Libraries, Washington State University NETWORKING RECEPTION Recognition Committee WEDNESDAY, NOVEMBER 7, 4:30 6:30 P.M. Eric Bird, Vice President for Technology/ Exhibit Hall B–E CIO, Massachusetts College of Art and Design Join us for an informal gathering with drinks and hors Robert Renaud, Vice President and CIO, d’oeuvres in the exhibit hall. Kick off your conference Dickinson College experience right. Use this event to connect with colleagues ELI Advisory Board and learn about exciting technology solutions for your Marsha Kay Schnirring, Associate Vice campus from more than 270 companies. President for Scholarship Technology, Occidental College Maureen McCreadie, Dean, Learning WIN A FREE REGISTRATION Resources, Bucks County Community College FOR EDUCAUSE 2013! ELI 7 Things You Should Know Don’t forget to scan your badge at all of the sponsor About…™ Advisory Group booths for a chance to win one of three complimentary Alan Levine, ELI Fellow registrations to EDUCAUSE 2013 in Anaheim, California. Cyprien P. Lomas, Director, Learning Winners will be announced on Thursday. Centre, The University of British Columbia Sponsored by:

PLATINUM PARTNER GOLD PARTNER Booth #706 Booth #1440 Booth #1632

#EDU12 Moving to the cloud is easier than you think.

Transform your approach to cloud computing with VMware cloud solutions. The benefits that you’ve experienced with your VMware virtualized infrastructure are just the start. Now you can take IT automation for the cloud era to the next level with the new VMware vCloud® Suite. Discover the industry’s only complete infrastructure approach to cloud solutions with vCloud Suite, and learn how VMware can help you build, operate, staff and manage your cloud.

Special, limited time upgrade promotion available to current VMware vSphere® customers. Visit VMware at booth #1214 for details.

Name Badges and Ribbon/Sticker Bar Connectivity Please wear your name badge throughout the event as this Wireless Access will grant you access to conference activities. Bandwidth provided by CenturyLink and wireless access provided Name Badges by Aruba Networks. Name badges are sponsored by Jenzabar, Platinum Partner. Wireless connectivity is available in most areas of the Colo- rado Convention Center but not in the exhibit hall. Red Name Badges, for full conference attendees (and daily registrants), need to be worn for admittance to conference ses- Network SSID: EDUCAUSEAIR sions, the exhibit hall, lunches (on Wednesday and Thursday), Network passphrase: educause and the Wednesday opening night reception. You will also receive a free drink ticket with your badge for the Wednesday eduroam is also available. night event. Information Kiosks Black Name Badges are for exhibitors and grant them Available to map the exhibit hall, build your daily itinerary, entrance to the exhibit hall during special set-up/tear-down check in on conference buzz, and get daily updates. Informa- times, as well as regular hall hours, including Wednesday’s tion kiosks are located in Lobby D of the convention center opening reception. You may purchase lunch tickets at the during conference hours. registration desk. Clear Badges allow access to the exhibit hall only. Power Stations Power stations are sponsored by Higher One. EDUCAUSE Ribbon and Affinity Sticker Bar Conveniently located in Lobby D of the convention center, Stop by the ribbon and affinity sticker bar located near the these stations give you a place to plug in and power up your registration desk to customize your name badge with colorful electronic devices. stickers indicating your areas of interest and institutional role to maximize your networking opportunities. Ribbons are also available for advisory, program, and other volunteer committee and board members.

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 13 Social Media ment with the exact configuration that Concourse. Drop by to learn more about will be available at the podium. Printers, these online groups that converse regu- Backchannel Communications projectors, and a copier will be available larly via online discussion tools, meet for practicing and making last-minute at the annual conference each year, and In addition to your personal networks, modifications and handouts. participate in other programs such as EDUCAUSE 2012 has a Facebook page the EDUCAUSE regional conferences. and has created a specific Flickr group. Flexible Learning Spaces Each poster has a QR code to make it You can also comment and tweet from Room 501/502 and Room 503/504 easy to sign up and begin interacting specific session web pages in the online with like-minded peers. agenda. Connect real-time on Twitter Furniture in room 501/502 provided by using the conference hashtag #EDU12. Steelcase, Gold Partner. Conference Evaluations Lounges and Special Areas Two professionally designed flexible learning spaces have been created that will host Session Evaluations EDUCAUSE Community and a combination of presentation, small-group interaction, and large-group discussions. Your feedback is important to us. Constituent Group Lounge Please share your thoughts on Meeting Rooms 610/612 Exhibit Hall sessions and speakers through our This space is designed for members Exhibit Hall B–E online session evaluation system at of the EDUCAUSE community and one of the conference laptop kiosks, constituent groups to connect with each Preview technology solutions from or on your own computer at your other. Organize impromptu meetings, more than 270 companies and enjoy convenience at net.educause.edu share valuable content, or just relax and refreshment breaks, lunch, and the /sesseval/e12. recharge in this informal setting. Just Wednesday networking reception in the drop in or use the on-site scheduling exhibit hall. See page 93 to learn about Overall Evaluation YOUR CONFERENCE EXPERIENCE CONFERENCE YOUR other exciting activities in the hall. board to reserve larger meetings. Your comments help shape the program every year. Watch for International Welcome Lounge Learning Theater Exhibit Hall the overall conference evaluation Meeting Room 604 e-mail shortly after the conference. If you’re an international attendee, stop New this year! Located in the exhibit hall, The input we get from you shapes by this informal lounge to connect with this community space will feature high- speaker invitations and content for colleagues, check e-mail, relax, and energy presentations like the EDUCAUSE future events. recharge your devices. You’ll also find Game Changers Business Competition and Community and Constituent Group refreshments, convenient access to a ON-SITE RESEARCH printer, and basic office supplies. Spotlights and informal discussions on just-in-time answers to day-to-day chal- Your EDUCAUSE Annual Conference CIO Lounge lenges. See page 24 for more information experience is very important to us. This Meeting Rooms 601/603 and a detailed schedule. year we will be stationing professional The CIO Lounge is sponsored by Desire- research interviewers around the confer- EDUCAUSE Central ence to gather information about your 2Learn Incorporated, Platinum Partner. Lobby D experience. They will be walking the halls CIOs are invited to relax and hold infor- and also centrally located in the main Visit this community hub near registra- mal gatherings in this centrally located concourse. Please take a moment to speak tion to connect with association leaders room. Enjoy an assortment of snacks with them candidly. Look for “Research and resources. Stop by and see where and beverages and find a quiet, comfort- Interviewer” on their EDUCAUSE badges. your association is headed, share your able spot to charge your devices, watch feedback, and view the conference streamed general sessions, and check social media stream. Green Initiatives e-mail. Wednesday only: Colorado CIOs will host a continental breakfast from 7:00 We’re committed to minimizing our EDUCAUSE Discussion and event’s impact on the environment. to 7:45 a.m. to welcome you to Denver. Constituent Group Gallery Print Program: Speaker Ready Room Main Concourse The program is printed on Forest Stewardship Council–certified Meeting Room 207 Want to talk about what’s keeping you 100%-recycled paper. Speakers, pick up your speaker gift and up at night or have questions that need Conference Bags: speaker ribbon for your name badge here! answers? Or do you have experiences Made from 50% We encourage all speakers and presenters and answers to share? Either way, you recycled material (great for reuse after to visit the speaker ready room, which need to belong to one or more of our the conference). will be open Monday through Friday (see discussion groups and join the online Name Badge Holders: Made from 50% the daily agenda for exact times). In the conversations. Find out more at our spe- recycled material. speaker ready room, speakers can check cial Discussion and Constituent Group in with technicians to test their equip- Poster Gallery located in the Main Pens: Made from 100% recycled plastic.

14 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12#EDU12 BBREAREAKK THROUGHH

TTOO A NEWNEW WORLWORLD OFOF LEARNING.LEARNING. pearsonlearningsolutions.com/educause PLANNING YOUR SCHEDULE YOUR PLANNING

The EDUCAUSE 2012 Program Committee developed a list of challenge areas (themes) that cut across the IT organization (domains) and assigned those identifiers to educational session components. The idea behind this approach is to help you think more broadly and examine those challenges that reach across the institution. Domains and themes are listed after session titles. Use these terms to search the program for education sessions that best align to your specific area of interest.

Domains Themes Enterprise Information Systems and Services Analytics/Business Intelligence (Administrative/Academic) Cloud/Hosting/Sourcing/Virtualization Infrastructure, Information Security, and Identity Consumerization of Technology (e.g., users versus Management choosers) Leadership, Management, and Governance Green/Sustainability Libraries, E-Research, and Digital Content Leading Edge/Strategic Innovation Support Strategies and Services Mobility Teaching and Learning Open and Community Source Openness (e.g., open courseware, open content, open textbooks) Partnerships/Collaborations Professional Development/Training Risk Management Social Media/Networking/Web 2.0 and 3.0 Strategic Communication, Media, and Marketing Strategic Value of IT (business improvement/cost savings/finance/efficiency/effectiveness) Student Success/Learning Outcomes Universal Design/Accessibility

16 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 PLANNING YOUR SCHEDULE Featured Speakers Webcast Recordings and MY Itinerary Each selected for a special reason, these Proceedings presenters are making a difference Create your own personal confer- across the IT profession and higher Webcasts ence itinerary using an informa- education. They’ll share lessons learned tion kiosk or your own device Webcast recordings are provided by Sonic and give you new and valuable perspec- and accessing the agenda online. Foundry, Platinum Partner, and 323Link. tives on some of the IT challenges and Add and delete sessions, as well as questions you’re facing. With such a large array of sessions to exhibitors you wish to visit. choose from, it’s impossible to attend Community Updates and Open them all. Over 60 sessions will be Session Descriptions Meetings professionally streamed, recorded, and made available to you after the Get a big-picture overview of the future Meet-and-Greet Sessions conference. Webcasts are marked in as you hear from and talk with EDU- the daily agendas with the blue screen Take time with EDUCAUSE Board CAUSE staff and collaborating organi- icon above. members and staff to hear about zations at these must-attend sessions. association initiatives, ask questions, Each will cover strategic directions and Captioning priorities, major issues, and initiatives and suggest ideas about how your Captioning is provided by Caption that will move our profession and its EDUCAUSE membership can best serve Colorado. your institution. services forward in the coming years. To ensure an accessible event, EDU- Technology Solution Sessions Concurrent Sessions CAUSE will provide captioning and transcripts for all webcasts. Attendees for Presented by corporations and/or insti- The foundation of the conference, these whom English is a second language will tutions, these sessions address the most traditional sessions consist of one or benefit from the opportunity to both hear pressing technology issues facing higher more speakers addressing the audience presenter remarks and read the captions education institutions today. You’ll hear about topics on which they are well in real time, and everyone will benefit about innovative solutions and experienced and have expertise, either from the access to searchable content. resources that can be used on your cam- from leading campus IT projects or pus to navigate these challenges. from research and collaboration. Speak- Recording Policy ers of these sessions are encouraged to Client-Led Sessions engage the audience in order to enhance Presentations and associated materials are value and interest. This is the most the intellectual property of the presenter; Presented by a corporation in conjunc- prevalent type of session, and many are no conference session or activity may be tion with a higher education institu- offered in every time slot throughout recorded in any medium without their tion, these sessions will focus on prod- the conference. permission. No recording whatsoever for uct solutions and institutional benefits commercial purposes is allowed at any while engaging discussion on applica- Poster Sessions time without prior permission from both tion for your institutional context. EDUCAUSE and the speaker(s). Talk one-on-one with innovators and Discussion Sessions topic experts during these sessions Proceedings on Wednesday. The poster space is Offered by EDUCAUSE constituent organized by domain, allowing you to All speakers are invited to upload their groups or corporate representatives focus your interests and your conversa- presentation resources including slides, and open to anyone interested in the tions on the presentations that promise videos, handouts, etc. These resources topic, discussions are an opportunity ideas and solutions for some of your are available to participants via our for participants to share campus chal- challenging projects. See pages 43-48 EDUCAUSE 2012 conference website lenges and solutions through interac- for poster abstracts. proceedings page. tive exchange.

Hot Topic Panels Preconference Seminars Offered for full or half days and facili- During these sessions, corporate tated by senior IT leaders with extensive thought leaders will address a hot experience, seminars give attendees the topic by discussing emerging trends, opportunity to more deeply examine research, strategies, technologies, and various topics. In this highly interactive solutions related to the topic. These format, participants can discuss in- sessions will help you understand depth approaches to challenges they’re current and future products and ser- facing on campus, share solutions, and vices and their potential benefits for learn strategies. your institution.

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 17 TUESday, NOV. 6 WEDNESday, NOV. 7

7:00–7:30 a.m. Registration, EDUCAUSE Central, EDUCAUSE Community Registration and EDUCAUSE Central: 7:00 a.m.–6:30 p.m. and Constituent Group Lounge: 7:00 a.m.–4:00 p.m; CIO Lounge: 7:00 a.m.–5:00 p.m.; EDUCAUSE Community International Welcome Lounge: 8:00 a.m.–4:00 p.m.; and Constituent Group Lounge: 7:00 a.m.–7:30 p.m.; 7:30–8:00 a.m. CIO Lounge: 1:00–4:00 p.m. International Welcome Lounge: 7:00 a.m.–4:30 p.m.

8:00–8:30 a.m.

8:30–9:00 a.m. General Session: 8:00–9:30 a.m. SHIRKY 9:00–9:30 a.m. Morning Preconference Seminars: 8:00 a.m.–11:30 p.m. 9:30–10:00 a.m. Full-Day Seminars: Break in the Exhibit Hall: 9:30–10:30 a.m. 10:00–10:30 a.m. 8:00 a.m.–4:00 p.m.

SCHEDULE AT-A-GLANCE SCHEDULE 10:30–11:00 a.m. Sessions: 10:30–11:20 a.m. 11:00–11:30 a.m.

11:30 a.m.–12:00 noon Lunch for Seminar Attendees Sessions: 11:40 a.m.–12:30 p.m. 12:00 noon–12:30 p.m. (ticket required): 11:30 a.m.–12:30 p.m. 12:30–1:00 p.m. Lunch in the Exhibit Hall: 1:00–1:30 p.m. 12:30–2:30 p.m.

1:30–2:00 p.m. Exhibit Hall: Poster Meet and Greet: 9:30 a.m.– Afternoon 1:30–2:30 p.m. 2:00–2:30 p.m. Full-Day Seminars: 6:30 p.m. Seminars: 8:00 a.m.–4:00 p.m. 2:30–3:00 p.m. 12:30–4:00 p.m. Sessions: 2:30–3:20 p.m. 3:00–3:30 p.m.

3:30–4:00 p.m. Sessions: 3:40–4:30 p.m. 4:00–4:30 p.m.

4:30–5:00 p.m.

5:00–5:30 p.m.

5:30–6:00 p.m. Networking Reception in 6:00–6:30 p.m. the Exhibit Hall: 4:30–6:30 p.m. 6:30–7:00 p.m.

7:00–8:00 p.m. Board/Program Committee Reception: 8:00–9:00 p.m. 7:00–9:00 p.m. (by invitation only)

18 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 SCHEDULE AT-A-GLANCE

THURsday, NOV. 8 FRIday, NOV. 9

Registration, EDUCAUSE Central, CIO and International Welcome Lounges: 7:00 Registration: 7:30–10:30 a.m.; EDUCAUSE Central: 7:30–11:30 7:00–7:30 a.m. a.m.–6:30 p.m.; Community/Constituent Group Lounge: 7:00 a.m.–7:30 p.m. a.m.; CIO Lounge: 7:00–11:30 a.m.; Morning Refereshments: 7:30–8:00 a.m.; EDUCAUSE Community and Constituent Group Morning Refreshments: 7:30–8:00 a.m. Lounge and International Welcome Lounge: 7:00–10:15 a.m. 7:30–8:00 a.m.

8:00–8:30 a.m. Sessions: 8:00–8:50 a.m. Sessions: 8:00–8:50 a.m. 8:30–9:00 a.m.

Sessions: 9:10–10:00 a.m. 9:00–9:30 a.m. Sessions: 9:10–10:00 a.m.

9:30–10:00 a.m.

Break in the Exhibit Hall: 10:00–10:30 a.m. 10:00–10:30 a.m.

General Session: 10:15–11:15 a.m. 10:30–11:00 a.m. General Session: 10:30– AYERS 11:30 a.m. FLANAGAN/MASIE 11:00–11:30 a.m.

11:30 a.m.–12:00 noon

Lunch in the Exhibit Hall: 12:00 noon–12:30 p.m. 11:30 a.m.–1:30 p.m. 12:30–1:00 p.m. Exhibit Hall: 10:00 a.m.– 1:00–1:30 p.m. 4:30 p.m. 1:30–2:00 p.m. Sessions: 1:30–2:20 p.m. 2:00–2:30 p.m.

2:30–3:00 p.m. Sessions: 2:40–3:30 p.m. 3:00–3:30 p.m.

3:30–4:00 p.m. Break in the Exhibit Hall: 3:30–4:30 p.m. 4:00–4:30 p.m.

4:30–5:00 p.m. Sessions: 4:30–5:20 p.m. 5:00–5:30 p.m.

5:30–6:00 p.m. Sessions: 5:30–6:20 p.m. 6:00–6:30 p.m.

6:30–7:00 p.m.

7:00–8:00 p.m.

8:00–9:00 p.m.

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 19 MEETING ROOM LEVEL STOUT STREET

MEETING ROOM LEVEL

Light Rail Station

Restrooms

North Shuttle Drop-off 507 Restrooms 407

Restrooms 506 406

505 405

504 Mile High

CONFERENCE MAP CONFERENCE 404 Ballroom West Shuttle Drop-off 503 1 through 4 403 304 Restrooms Ticket Office 502 402 303

501 401 302 Offices

D 301 WELLS FARGO LOBBY Ballroom Pre-Function Restrooms THEATRE F LOBBY LOBBY 14TH STREET (CITY VIEW) Information Center Restrooms 602 604 606 608 610 612 212 210 208 206 204 202 Four Seasons Ballroom 1 through 4 207 205 203 201 601 603 605 607 Restrooms Restrooms A C Gift Shop Business Center LOBBY LOBBY

Ballroom Pre-Function

702 704 706708 710 712 112 110 108 106 104 102 Offices SPEER BOULEVARD (MOUNTAIN VIEW) (MOUNTAIN BOULEVARD SPEER

Restrooms Cafe

701 703 705 707 709 711 113 111 109 107 105 103 101

Restrooms B Restrooms LOBBY

South Shuttle Drop-off

Shuttle Drop-off WELTON STREET

20 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado MEETING ROOM LEVEL STOUT STREET CONFERENCE MAP

Light Rail Station

Restrooms

North Shuttle Drop-off 507 Restrooms 407

Restrooms 506 406

505 405

504 Mile High 404 Ballroom West Shuttle Drop-off 503 1 through 4 403 304 Restrooms Ticket Office 502 402 303

501 401 302 Offices

Ballroom Pre-Function

702 704 706708 710 712 112 110 108 106 104 102 Offices SPEER BOULEVARD (MOUNTAIN VIEW) (MOUNTAIN BOULEVARD SPEER

Restrooms Cafe

701 703 705 707 709 711 113 111 109 107 105 103 101

Restrooms B Restrooms LOBBY

South Shuttle Drop-off

Shuttle Drop-off WELTON STREET

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 21 BALLROOM LEVEL

BALLROOM LEVEL

14TH STREET (CITY VIEW) CONFERENCE MAP CONFERENCE 4c 4b 4a 4e 4d 4f 4 Restrooms WELTON STREET 3 3a 3c 3b Restrooms Ballroom Ballroom 2 2a 2c 2b Pre-Function OR STOUT STREET Ballroom Ballroom Mile High Ballroom Pre-Function Four Seasons Ballroom 1 1c 1b 1a 1e 1d 1f

SPEER BOULEVARD (MOUNTAIN VIEW)

22 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado BALLROOM LEVEL CONFERENCE MAP

14TH STREET (CITY VIEW) 4c 4b 4a 4e 4d 4f 4 Restrooms WELTON STREET 3 3a 3c 3b Restrooms Ballroom Ballroom 2 2a 2c 2b Pre-Function OR STOUT STREET Ballroom Ballroom Mile High Ballroom Pre-Function Four Seasons Ballroom 1 1c 1b 1a 1e 1d 1f

SPEER BOULEVARD (MOUNTAIN VIEW)

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 23 EDUCAUSE GAME CHANGERS Schedule WEDNESDAY, NOVEMBER 7 BUSINESS COMPETITION EDUCAUSE Game Changers Business Competition Presentations What’s A select group of Start-Up Alley companies will participate in this first-ever competition, co-hosted It’s All about Community: Getting the Most Out of Google’s by Google, Silver Partner. These companies will Education Ecosystem present their business plans, products, and Speaker: Tom Mills, Enterprise Director, Global Education, Google happening services through video presentations and live

"pitches" in the Learning Theater. Learner Relationship Management: A Spotlight on Student Success Presentations will be judged by EDUCAUSE Moderators: Greg Ratliff, Senior Program Officer Education, Postsecondary Success, members, conference attendees, and a panel of The Bill & Melinda Gates Foundation; Nicole Melander, Chief Technology Officer, in the Achieving the Dream judges. Winning companies will receive prizes from both EDUCAUSE and Google. EDUCAUSE Game Changers Business Competition Presentations Learning Help shape the future of these companies by attending the competition and voting at What the Heck Is EA? A Game educause.edu/GCvote. Constituent Group Sponsor: ITANA

Theater Compe tition Co-Host Building Networks in Challenging and Unique Environments Constituent Group Sponsor: Network Management LEARNER RELATIONSHIP MANAGEMENT The Learning Theater is a SPOTLIGHT Identity and Access Management Hot Topic Lightning Round Constituent Group Sponsor: Identity and Access Management community space designed for Representatives from the Bill & Melinda Gates high-energy group presentations Foundation and Achieving the Dream will facilitate a Video Premiere of IT Accessibility: What Campus Leaders Have to Say and informal group discussions. quick-fire series of pitches and brief Q&A with Constituent Group Sponsor: IT Accessibility community colleges and educational technology Open during the Exhibit Hall software companies focused on learner relationship hours, you’ll find a series of management (LRM) product development, available THURSDAY, NOVEMBER 8 interactive presentations and software applications, and their potential for improving student outcomes. All You Wanted to Know about Successful Project activities. When not participating Portfolio Management in these quick-paced activities, COMMUNITY PROJECTS PILOT Constituent Group Sponsor: Project Management you can engage in this informal Nonprofit community organizations will take the stage Women Rock: Effective Recruitment and Retention of Women for quick presentations designed to build awareness setting with constituent groups as Constituent Group Sponsor: Women in IT they co-create a series of hot of common institutional challenges and their community-based solutions. Following these Community Projects Pilot Presentations topic discussions and just-in-time presentations, the theater will be transformed to an Presenters: Mara Hancock, CIO, VP–Technology, California College of the Arts; Molly Tamarkin, answers to day-to-day challenges. informal space for participants and organization Associate University Librarian for Information Technology, Duke University; Jonathan representatives to engage in small-group discussions. Markow, Chief Strategy Officer, DuraSpace; Jennifer L. Foutty, Executive Director, Kuali Foundation, and Brian McGough, Director, Enterprise Integration and Chief COMMUNITY AND CONSTITUENT GROUP Software Architect, Indiana University; Lori Tirpak, Director, Enterprise Systems, SPOTLIGHTS Oakland University; Russell Little, Manager, Web Systems, Sinclair Community Exhibit Hall B-E College; Andy Wasklewicz, Technology Architect, Stanford University School of near the lunch seating area EDUCAUSE constituent groups represent nearly 60 Medicine; William G. Thompson Jr., Software Architect, Unicon; William Yock, open, informal "communities of practice" that Director, Enterprise Information Services, University of Washington interact throughout the year via electronic discussions and meet face-to-face here at the annual Community Projects Pilot Open Discussions conference. Engage with CG volunteers to discuss hot topics and participate in short workshops and demonstrations. Schedule WEDNESDAY, NOVEMBER 7 EDUCAUSE Game Changers Business Competition Presentations It’s All about Community: Getting the Most Out of Google’s Education Ecosystem Speaker: Tom Mills, Enterprise Director, Global Education, Google

Learner Relationship Management: A Spotlight on Student Success Moderators: Greg Ratliff, Senior Program Officer Education, Postsecondary Success, The Bill & Melinda Gates Foundation; Nicole Melander, Chief Technology Officer, Achieving the Dream

EDUCAUSE Game Changers Business Competition Presentations What the Heck Is EA? A Game Constituent Group Sponsor: ITANA

Building Networks in Challenging and Unique Environments Constituent Group Sponsor: Network Management

Identity and Access Management Hot Topic Lightning Round Constituent Group Sponsor: Identity and Access Management

Video Premiere of IT Accessibility: What Campus Leaders Have to Say Constituent Group Sponsor: IT Accessibility

THURSDAY, NOVEMBER 8

All You Wanted to Know about Successful Project Portfolio Management Constituent Group Sponsor: Project Management

Women Rock: Effective Recruitment and Retention of Women Constituent Group Sponsor: Women in IT

Community Projects Pilot Presentations Presenters: Mara Hancock, CIO, VP–Technology, California College of the Arts; Molly Tamarkin, Associate University Librarian for Information Technology, Duke University; Jonathan Markow, Chief Strategy Officer, DuraSpace; Jennifer L. Foutty, Executive Director, Kuali Foundation, and Brian McGough, Director, Enterprise Integration and Chief Software Architect, Indiana University; Lori Tirpak, Director, Enterprise Systems, Oakland University; Russell Little, Manager, Web Systems, Sinclair Community College; Andy Wasklewicz, Technology Architect, Stanford University School of Medicine; William G. Thompson Jr., Software Architect, Unicon; William Yock, Director, Enterprise Information Services, University of Washington

Community Projects Pilot Open Discussions RECOGNIZING Exemplary Leaders IN OUR COMMUNITY

Congratulations to the 2012 EDUCAUSE Award Recipients

Leadership Award Earving L. Blythe Virginia Tech (Retired)

Leadership Award David G. Swartz American University

Rising Star Award Melissa Woo University of Oregon

We are pleased to recognize our Awards Program Sponsor:

Silver Partner

Find more information about the EDUCAUSE Awards Program at educause.edu/awards. SUNDAY/MONDAY/Tuesday 27 ell as mingle NOVEMBER 6 NOVEMBER , , ay allroom 1 allroom B d Breakfast for Preconference Seminar 7:00–7:45 a.m. 7:00 a.m.–4:00 p.m. isit EDUCAUSE Central, a community hub near registration, to connect obby D obby obby D obby and chat informally with others. EDUCAUSE Central Open L V with association leaders and learn about recent EDUCAUSE activities. Stop by to take a break and recharge your laptop or mobile device. Four Seasons Four are invited to this continental Seminar speakers and conveners as w breakfast in order to pick up informational packets Registration Desk Open by Jenzabar, Platinum Partner Sponsored L Speaker Ready Room Open 207 Meeting Room Speakers using technology are encouraged to visit to test their equipment, prepare for their sessions, or make last-minute modifications. Speakers and Conveners EDUCAUSE 2012 ANNUAL CONFERENCE | EDUCAUSE 6-9 | November Colorado Denver, tel o H att Regency Regency att y H , NOVEMBER 5 NOVEMBER , , NOVEMBER 4 NOVEMBER , TUES el 3, ev L day unday 9:00 a.m.–4:00 p.m. 8:00 a.m.–5:00 p.m. 8:00 a.m.–5:00 p.m. obby D obby obby D obby obby D obby MON S (board members only) Room, Agate EDUCAUSE Board of Directors Meeting Meeting Room 207 Meeting Room Speakers using technology are encouraged to visit to test their equipment, prepare for their sessions, or make last-minute modifications. Exhibitor Help Desk Open L Speaker Ready Room Open Registration Desk Open by Jenzabar, Platinum Partner Sponsored L Exhibitor Help Desk Open L 28 Tuesday RUCC EDUCAUSE 2012 ANNUALCONFERENCE |November 6-9|Denver, Colorado Mile Benchmarking to EffectivelyUseCoreDataMetrics and Meeting Room 507 Meeting Room 501/502 Wonderland ofMobileLearning Meeting Room 503/504 Spaces: AHands-OnApproach Mile Technology A MixedBagofPeople,Processes,and Mile Project Management Organizational Change:Approachable Meeting Room 407 Meeting Room 403 Spaces: PhysicalandVirtualEnvironments Meeting Room 301/302 Valuable Skill Opportunity: The21st-Century’sMost Mile Activities withiPad Learners throughInteractiveLearning NOTE: Separateregistrationandfeerequired. Meeting Room 605/607 (For RUCCmembersandinvitedguestsonly) space forlargermeetings.Seeyouthere! or usetheon-siteschedulingboardtoreserve recharge inthisinformalsetting. Justdropin share valuable content,orjustrelaxand impromptu andbirds-of-a-feathermeetings, groups toconnectwitheachother.Organize EDUCAUSE communityandconstituent This spaceisdesignedformembersofthe Meeting Room 610/612 Constituent GroupLoungeOpen EDUCAUSE Communityand S S S S S S S S S S M M eminar eminar eminar eminar eminar eminar eminar eminar eminar eminar 8:00–11:30 a.m. 8:00–9:30 a.m. 7:00 a.m.–4:00p.m.cont’d or eeti H H H H igh igh igh igh n i n B B B B 03 02 01 10 09 08 07 06 05 04 n allr allr allr allr g g A: A: A: A: A: A: A: A: A: A: S oom 4C/4D oom 3C oom 3 oom 2C MakingtheCaseforIT:How APrivacyPrimer LostandFoundinthe DesigningActiveLearning PCIComplianceReviews: UsingGamestoEffect Leadership:PassItOn ANewTakeonComputing TurningChangeinto StrategiestoEngage emi B n ars Collaboration, andMobility ACTI Communication, Fellowship AdvisoryCommittee Open International WelcomeLounge Meeting Room 204 (committee membersonly) in afacilitateddiscussion. CCM-related initiatives amongallparticipants particularly DASandENS,sharecurrent more closelyatmobilecommunications, in themorning;afternoon,we’ll look tive communications,andVoIPoncampus will focusonunifiedcommunications,interac- ACTI-CCM presentationsandpanelsessions and MobilityWorkingGroup gies Initiative Communication,Collaboration, Open meetingofthe Advanced CoreTechnolo- Meeting Room 205 L Exhibitor HelpDeskOpen Meeting Room 304 Architects PeerGroup Enterprise, Business,andTechnical Mile Intelligence Role ofBehaviorStylesandEmotional Meeting Room 303 Action PlanforAnalyticsYourCampus Meeting Room 401 Technology Manager Mile Understand Ed TechnologyProfessionalShould Meeting Room 402 E-Portfolios Developing, Implementing,andAssessing NOTE: Separateregistrationandfeerequired. access toaprinter,andbasicofficesupplies. You’ll alsofindrefreshments,convenient check e-mail, relax, and recharge your devices. informal loungetoconnectwithcolleagues, If you’re aninternationalattendee,stopbythis Meeting Room 604 S S S S S S M M F obby D eminar eminar eminar eminar eminar eminar u 8:00 a.m.–4:00p.m. 8:30–9:30 a.m. 8:00 a.m.–5:00p.m. eeti eeti ll-D H H igh igh n n B B 03 02 01 06 05 04 allr allr ay g g F: F: F: F: F: F: oom 2 oom 4A/4 S ITANAFace-to-Face2012: BalancedLeadership:The CraftingaStrategyand BecomingaSuccessful LegalIssuesEveryHigher CompletingtheCycle: emi B n B ars Participants Preconference Seminar (Thinking OutsideYourDesk) Mile Decade oftheHorizonReport and Implementation:Structuresfroma Get YouClosertoYourCustomers How EDUCAUSEResearch Can 2013 ProgramCommittee Midwest RegionalConference The PowerofCreativity:TOYD relationship management. relationship management. new opportunitiesforenhancedcustomer active listening.Gainnewinsightsandseize and understandingthepower ofactionand committing tocampuspartners’success, easy forcustomerstodobusinesswithyou, investing inthelong-termview,makingit need. FourkeyCRMareaswillbeaddressed: ideal customersareandwhattheywant and in highereducationsales.Discover whoyour ent problemsolvingforawin-winoutcome nel approachtomarketing,andcreative cli- leverage branding,socialmedia,amultichan- original scenariosthatdemonstratehowto Business revivalist KeithPowell willshare Keith Powell Meeting Room 203 (corporate attendeesonly) Research, andAnalytics, EDUCAUSE Susan Grajek, Vice President, Data, Meeting Room 203 (corporate attendeesonly) Meeting Room 204 (committee membersonly) that surroundyou! age—make themostofopportunities you’ve learned,andrefreshwithabever- Engage withcolleagues,reflectonwhat Foyers S C M C M B eminar orporate orporate rea 9:00–10:20 a.m. 8:30 a.m.–12:00noon 10:30–11:30 a.m. 9:45–11:00 a.m. 9:30–10:00 a.m. or eeti RefreshmentBreakfor H igh n k i n B 11 n allr g g A: S oom 4E/4F FrameworksforPlanning emi C C o o n nn nn ar ectio ectio n n

T EDUCAUSE delivers higher education IT Seminar 05P: Assess, Engage, Plan, and

Meeting uesday research that can help corporations identify Improve IT Service Outcomes emerging trends, needs, and common and best Mile High Ballroom 3C Southeast Regional Conference practices. Topics range from workforce issues to Seminar 06P: Aligning Your Research 2013 Program Committee BYOD, from analytics to the higher education Computing with HIPAA (committee members only) enterprise application marketplace. Learn about Meeting Room 204 current trends in higher education IT and how Meeting Room 506 to benefit from all the research available to you. Seminar 07P: Active Learning Strategies 1:00–2:30 p.m. for Active Learning Spaces Meeting Meeting Room 503/504 Meeting EDUCAUSE Recognition Seminar 08P: Getting the Community Focus Session on CDS Module Committee Involved in Campus IT Decisions 1: IT Organization, Staffing, and (committee members only) Meeting Room 501/502 Financing Meeting Room 706 Seminar 09P: Practical Advice from (by invitation only) Those Who’ve Been There: Implementing Meeting Room 709 11:15 a.m.–12:45 p.m. InCommon Bronze and Silver Assurance Profiles Explore Module 1 of the Core Data Service Meeting Meeting Room 505 and its applicability to participants in specific subpopulations. Mid-Atlantic Regional 2013 Seminar 10P: Analytics: Planning Program Committee Considerations 1:00–4:00 p.m. (committee members only) Mile High Ballroom 2C Meeting Room 204 Seminar 11P: Mythbusting Media: Expert CIO Lounge Open Lunch will be provided for committee members. Tips and Techniques for Effectively Using Sponsored by Desire2Learn Incorporated, Social and Digital Media Platinum Partner 11:30 a.m.–12:30 p.m. Meeting Room 507 Meeting Room 601/603 Seminar 12P: Making IT Strategic: Higher education CIOs are invited to Lunch Crowdsourcing the Value of Information relax and hold informal gatherings in this Lunch for Preconference Technology centrally located room. Enjoy an assortment Seminar Participants Mile High Ballroom 4E/4F of snacks and beverages and find a quiet, comfortable spot to charge your devices, (lunch ticket required) Seminar 13P: The Third Year of an iPad watch streamed general sessions, and check Four Seasons Ballroom 1 Initiative at Stanford’s School of Medicine your e-mail. Wednesday only: Colorado CIOs Lunch is available to speakers and attendees Mile High Ballroom 4C/4D will host a continental breakfast from 7:00 to who are either registered for a full-day semi- Seminar 14P: Using Pedagogy to 7:45 a.m. to welcome you to Denver. nar or both a morning and an afternoon semi- Effectively Leverage Technology in Online nar (lunch tickets will be issued accordingly). and Blended Courses 1:00–5:00 p.m. Mile High Ballroom 3B 11:45 a.m.–3:00 p.m. MeetingS Seminar 15P: Maximize Your Efficiency: Meeting The New Leveraged Services Model for ACTI Campus Cyberinfrastructure Desktop Computing Working Group Coalition of Higher Education IT Meeting Room 405 Associations Meeting Room 202 Seminar 16P: Universal Web Design: Working meeting of the Advanced Core Tech- (by invitation only) Making Your Websites and Online Courses nologies Initiative Campus Cyberinfrastructure Meeting Room 706 Accessible Working Group (ACTI-CCI) Meeting Room 406 12:30–4:00 p.m. The group will report on its latest projects and discuss upcoming work. ACTI-CCI 1:00–2:15 p.m. works on various issues related to campus Afternoon Seminars cyberinfrastructure, from data-intensive NOTE: Separate registration and fee required. Corporate Connection computing to campus bridging, network- Seminar 01P: How to Foster Agile ing, cloud computing, progress indicators Working Groups at Your Institution Talk with the Board in cyberinfrastructure deployment, and Meeting Room 403 (corporate attendees only) more. This is an excellent forum to share Meeting Room 203 your insights and exchange ideas with Seminar 02P: IT Leadership Now: In the colleagues regarding the core technologies, Cloud, On the Ground, All Around Moderated by: Diana Oblinger, President and CEO, EDUCAUSE challenges, and opportunities posed by Meeting Room 301/302 cyberinfrastructure on your campus. All corporate attendees will have an opportu- Seminar 03P: Designing Mobile Learning: nity to provide feedback to the EDUCAUSE A Game to Apply UCD in Learning Mobile Executive Team and the association’s board Interfaces on current issues and critical items. Come Meeting Room 404 to this informal gathering to check in, offer Seminar 04P: Breaking through the constructive thoughts, and generate ideas. Silicon Ceiling Meeting Room 407

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 29 1:00–5:00 p.m. cont’d 2:00–2:30 p.m. invited to attend this informal meeting to get acquainted with colleagues and discuss ACTI Data Management Refreshment Break for reviewing for EDUCAUSE Review Online. Working Group Preconference Seminar 2:30–3:45 p.m. Meeting Room 708 Participants Working meeting of the Advanced Core Technolo- uesday gies Initiative Data Management Working Group Foyers Meeting T ACTI-DM will report on its latest projects Engage with colleagues, reflect on what West/Southwest Regional and discuss upcoming work. The group is you’ve learned, and refresh with a bever- currently focused on developing support for age—make the most of the opportunities 2013 Conference Program campuses that are struggling with ques- that surround you! Committee tions on how to work with and manage data (committee members only) management plans as well as how to develop 2:00–4:00 p.m. Meeting Room 204 a research data support infrastructure. This is an excellent forum to share insights and Discussion Session 3:00–4:30 p.m. exchange ideas regarding the core technologies, challenges, and opportunities posed by Chief Information Officers (CIOs) Meeting data management on campus. Meeting Room 605/607 Theresa Rowe, CIO, Oakland University Focus Session on CDS Module ACTI Mobile Web Frameworks 1: IT Organization, Staffing, and Working Group This discussion will focus on the challenges facing CIOs, including identifying funding Financing Meeting Room 606 strategies for today’s economic reality, keep- (by invitation only) Working meeting of the Advanced Core Tech- ing pace with expectations, and defining Meeting Room 709 nologies Initiative Mobile Web Frameworks the CIO’s evolving role. Part of the session Working Group. Explore Module 1 of the Core Data Service will include structured open discussions and its applicability to participants in spe- ACTI-MWF will report on its latest projects focusing on current issues for CIOs from a cific subpopulations. and discuss upcoming work. The group is breadth of institutions. currently focused on guidelines for evaluat- 4:00–5:00 p.m. ing and selecting a mobile web framework 2:30–3:30 p.m. based on an individual university’s characteristics, resources, strategies, and needs. This Meeting is an excellent forum to share insights and Corporate Connections exchange ideas regarding the core technolo- Coffee with Keith Constituent Group Leaders gies, challenges, and opportunities posed by (for Corporate Partner companies) (group leaders only) mobile web frameworks on campus. Meeting Room 201 Meeting Room 204 ACTI Optimizing Computing Keith Powell 4:30–6:30 p.m. Infrastructures Working Group Roll up your sleeves and tackle in-depth Meeting Room 608 conversations with business revivalist Discussion Session Working meeting of the Advanced Core Keith Powell on specific sales and market- Technologies Initiative Optimizing Computing ing challenges you’re facing within your Software Licensing Issues Infrastructures Working Group organization. In this Corporate Partner–only Meeting Room 605/607 environment, Keith will work closely with ACTI-OCI will report on its latest projects and Margaret H. Knox, CIO, University of Texas discuss upcoming work. The group, which you to give you proven insights to help you System focuses on the consolidation of IT infrastruc- achieve success, as you define it. This meeting will cover the unique licensing ture on campuses for both research and Start-Up Alley Advice needs of higher education and produc- administrative computing, is in the process (corporate attendees only) tive vendor relations. The discussion will of developing a tool that will help campuses Meeting Room 203 explore the challenges users of different plan for optimization projects. This is an excel- computers in more than one venue face, lent forum to share insights and exchange In this session, led by seasoned investors user identities, and ever-changing software ideas regarding the core technologies, chal- from GSV Advisors and other equity invest- needs. Participants will share experiences lenges, and opportunities posed by specific ment leaders, attendees will learn about the and formulate a consensus position on issues inherent in consolidation on campus. trends affecting deal making in this sector, vendor issues. gain practical insights into how to raise 1:30–6:00 p.m. capital and fine-tune business plan pitches, 7:00–9:00 p.m. and discover the do’s and don’ts of funding Meeting start-ups in higher education. Reception HEISC Leadership Team Meeting (by invitation only) EDUCAUSE Board, EDUCAUSE Meeting Room 711 EDUCAUSE Reviewers 2012 Program Committee, Committee and EDUCAUSE Recognition Meeting Room 710 Committee Existing and would-be members of the (by invitation only) EDUCAUSE Reviewers Committee are Mineral B/C, Level 3, Hyatt Regency Hotel

30 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado

A new model of efficiency. Your university.

Do more with Dell education solutions Imagine a university where students, educators and administrators can easily access documents and data anytime, anywhere. Where IT administrators don’t have to worry about data overwhelming the infrastructure. And everyone can focus on what’s really important—students reaching their full potential. We can help by providing the tools, services and education solutions powered by Intel® to help you make your university a model of e ciency and excellence.

Stop by booth # 1203 at Educause 2012 to see how our technology solutions can optimize your campus IT, or visit Dell.com/educause2012.

© 2012 Dell Inc. All rights reserved. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

104081_us_ple_fy13q3_mag_edu_event_8p5x10p875.indd 1 9/17/12 2:37 PM WEDNEsday 33 7:00 a.m.–5:00 p.m. 7:00 a.m.–6:30 p.m. 7:00 a.m.–7:30 p.m. isit EDUCAUSE Central, a community hub near registration, to con- obby D obby D obby EDUCAUSE Community and Constituent Group Lounge Open 610/612 Meeting Room This space is designed for members of the EDUCAUSE community and constituent groups to connect with each other. Organize impromptu content, or just relax and birds-of-a-feather meetings, share valuable and recharge in this informal setting. Just drop in or use the on-site meetings. See you there! space for larger scheduling board to reserve CIO Lounge Open , Platinum Partner Incorporated by Desire2Learn Sponsored 601/603 Meeting Room hold informal gath- Higher education CIOs are invited to relax and assortment of snacks erings in this centrally located room. Enjoy an and find a quiet, comfortable spot to charge your and beverages e-mail. streamed general sessions, and check your devices, watch only: Colorado CIOs will host a continental breakfast Wednesday you to Denver. from 7:00 to 7:45 a.m. to welcome Registration Desk Open by Jenzabar, Platinum Partner Sponsored L EDUCAUSE Central Open L V nect with association leaders and learn about recent EDUCAUSE activities. Stop by to take a break and recharge your laptop or mobile device. EDUCAUSE 2012 ANNUAL CONFERENCE | EDUCAUSE 6-9 | November Colorado Denver, 7 EMBER v o N , , g n ednesday eeti 7:00 a.m.–4:30 p.m. 7:00–8:00 a.m. W M Speaker Ready Room Open 207 Meeting Room Speakers using technology are encouraged to visit to test their equipment, prepare for their sessions, or make last-minute modifications. International Welcome Lounge Open 604 Meeting Room an international attendee, stop by this informal lounge If you’re to connect with colleagues, check e-mail, relax, and recharge your access to a printer, also find refreshments, convenient devices. You’ll and basic office supplies. (by invitation only) 204 Meeting Room EDUCAUSE Core Data Service Advisory Group EDUCAUSE Core Data Service Advisory 8:00–9:30 a.m. Contestants will be judged both in person In his remarks, Michael Horn will discuss how and online by association members and disruptive innovations—known more broadly conference attendees, along with a panel of as online learning—are emerging with the General Session specialists (venture capitalists, investors, and promise to make postsecondary education more sday IT as a Core Academic others). Contestants who earn the most votes affordable, accessible, and of higher quality to will win marketing-related prizes from both students across the world. He will analyze what Competence EDUCAUSE and Google, Silver Partner. these trends may mean for the future of higher Sponsored by Pearson, education and a variety of institutions, as well as Platinum Partner 9:30 a.m.–6:30 p.m. how they may shift the policy landscape. Wells Fargo Theatre

WEDNE Clay Shirky, Faculty, New Exhibit Hall Open Concurrent Sessions York University Exhibit Hall B-E Enterprise Information Systems For half a millennium, paper has Don’t miss a tremendous opportunity to and Services been at the center of the academic preview technology solutions offered by more Is the Cloud for You? Find Out than 270 companies. The exhibitor directory enterprise, not just conceptually but Why It Is for Carnegie Mellon architecturally, with many cam- will help you navigate the hall and locate exhibitors providing the latest advances in University puses arranged with the library at technology to serve your campus needs. Mile High Ballroom 1D-F their center. Now, though, the core We’re also featuring two Start-Up Alleys, Aubrey Fulmer, Project Manager, HR/Payroll academic functions of collabora- Systems Implementation, Carnegie Mellon where you can interact and share feedback tion, publication, dissemination, and University; Mike Duffield, General Manager, with companies that are helping to shape the Public Sector, Workday argument are being virtualized. This future of higher education IT, and the Next change challenges many organi- Generation Learning Challenges Alley. At the Theme: Cloud/Hosting/Sourcing/Virtualization zational and cultural assumptions, NGLC Alley, hear from grantees, view the Software as a service is agile, modern, and moves the role of information projects gallery, gather valuable resources, adaptive, and cost-effective, but should and provide your feedback on innovations in and communication technology your institution consider adopting it? In teaching and learning. Refreshment breaks, this session, hear how and why Carnegie from a support function into the lunch, and the Wednesday networking recep- Mellon University is going to the cloud with center of the academic enterprise. tion are also located in the exhibit hall. its administrative systems and why SaaS may be a viable option to traditional ERP 9:30–10:30 a.m. 9:30–10:30 a.m. systems running in your organization.

EDUCAUSE Meet and Greet Refreshment Break in the Making the Case for Open Source Exhibit Hall Mile High Ballroom 4C/4D Meet the Editors of Sponsored by NEC, Gold Partner Ken Ingle, Executive Director, Emerging EDUCAUSE Review/EDUCAUSE Technology Services, Central Piedmont Exhibit Hall B-E Review Online Community College Take time to refuel and connect while you EDUCAUSE Central Themes: Cloud/Hosting/Sourcing/Virtualiza- explore the exhibit hall. Engage with compa- tion, Strategic Value of IT Stop by for an informal opportunity to speak nies providing the latest advances in technol- with D. Teddy Diggs and Nancy Hays, ogy and reenergize with snacks and beverages Can open source really help your institution? editors of the association’s award-winning to maximize your conference experience! Or is it just a resource drain? Learn how to publication EDUCAUSE Review and the new review functionality, analyze costs, evaluate EDUCAUSE Review Online, about authoring 9:45–10:45 a.m. risks, and compare to closed-source technol- opportunities and topics of current interest. ogy. Come away with a tool to determine Meeting when it’s best to use and contribute to open- EDUCAUSE Game Changers source software. Business Competition International Membership Exhibit Hall B-E, Learning Theater Meeting Room 203 Square One: A Prescription for Operational Excellence During EDUCAUSE 2012, the association will The EDUCAUSE community includes Meeting Room 401 again host Start-Up Alley (SUA), a special sec- representatives of sister organizations from tion of the conference exhibit floor where inno- around the globe as well as members of Robert Howard Jr., CIO, Armstrong Atlantic vative technology entrepreneurs showcase their international institutions. Please join us to State University, and Shawn Ellis, IT Director, University of Georgia new products and services to CIOs, technology learn about the emerging coalition of higher professionals, and others. A select group of SUA education IT associations. Themes: Leading Edge/Strategic Innovation, companies will be invited to compete in the Risk Management, Cloud/Hosting/Sourcing/ EDUCAUSE Game Changers Business Compe- 10:30–11:20 a.m. Virtualization tition, co-hosted by Google, Silver Partner. Are you concerned about your IT organiza- Contestants will present their business Featured Speaker tion’s credibility slipping due to service- plans, along with their products and ser- impacting events? This session will provide vices on display in the learning theater and Disrupting College you with a specific plan to address avail- online, and demonstrate how their start-up Four Seasons Ballroom 1 ability issues at your institution based on identified a higher education problem or Michael B. Horn, Executive Director, Education proven industry standard techniques that challenge, validated this issue, and applied and Co-Founder, Innosight Institute will give you repeatable success in achiev- technology to create tools and solutions. ing operational excellence.

34 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado WEDNE Infrastructure, Information and trust needed to achieve strategic change. Participants will increase their understanding Security, and Identity So how does a CIO survive this first year? By of IT accessibility issues through a combina- Management being flexible, adaptable, and responsive— tion of lecture, demonstration, and hands- and by keeping an eye on the strategic goals on experience of accessibility barriers. The Create a Comprehensive from Day 1. Join four CIOs who have recently principles of universal design will be shared, Information Security Program dealt with first-year experiences. and participants will work collaboratively with Limited Resources to identify possible solutions to problems, sday Mile High Ballroom 4E/4F Core Data Service 2012 including solutions involving policies, proce- Dana German, Chief Technology Officer, Results dures, and procurement strategies. Albright College Four Seasons Ballroom 4 Four More Questions You Smaller colleges and universities may not Leah Lang, Senior IT Metrics and Benchmarking Analyst, EDUCAUSE Shouldn’t Ask about Online have the luxury of dedicated IT security Learning personnel, yet we have all of the same Where does IT stand today? In this session Meeting Room 503/504 requirements for managing risks, safeguard- we’ll examine the state of IT in higher educa- ing and protecting systems and data, and tion using key metrics from the 2012 EDU- George Otte, University Director of Academic maintaining the confidentiality and personal CAUSE Core Data Service survey. We’ll look Technology, City University of New York; Charles D. Dziuban, Director, Research Initiative privacy of our constituents. This session at important trends as well as similarities and for Teaching Effectiveness, and Patsy D. will outline a very practical approach for differences across the various types of insti- Moskal, Associate Director, Research Initiative developing a comprehensive information tutions that completed the core data survey. for Teaching Effectiveness, University of Central security program. The session will conclude with a discussion Florida; Phillip D. Long, Professor, Director of emerging directions for the CDS. Centre Educational Innovation and Technology, Privacy and Security The University of Queensland; W. Gardner Initiatives of the U.S. Support Strategies and Services Campbell, Director, Professional Development and Innovative Initiatives, Virginia Tech Department of Education Managing from the Inside Out: Mile High Ballroom 2A/3A Themes: Student Success/Learning Outcomes, Central IT Management of Local Social Media/Networking/Web 2.0 and 3.0 Richard Gordon, Federal Student Aid CIO, and Unit IT Resources Kathleen Styles, Chief Privacy Officer, United The panel members will expand the discus- Meeting Room 507 States Department of Education sion of reframing inquiry about online Cathy O’Bryan, Director of Client Support, The U.S. Department of Education has learning. How do we know that someone is Indiana University; Tim Ryder, Director of IT launched several new privacy initiatives for the Geology Department at the College ready to teach or learn online? Can I replace under the leadership of its first-ever chief of Arts and Sciences, Indiana University face-to-face with online learning? Are privacy officer. Best known for enforcing the Bloomington; Jim Kippenbrock, Manager, students satisfied? What learning outcomes Family Education Rights and Privacy Act Local Support Provider Services, Indiana should we specify? (FERPA), the department has extended its University-Purdue University Indianapolis scope to include more guidance in the area Additional project contributors: Christopher Low-Cost 3D Printing for of privacy and security, including the estab- England, IT Project and Team Lead, Indiana Hands-On Course Use lishment of a Privacy Technical Assistance University Bloomington Meeting Room 407 Center. The CIO of the Federal Student Aid Themes: Partnerships/Collaborations, Leading Patricia Pehlman, Director, Academic program in the department also has signifi- Edge/Strategic Innovation, Strategic Value of IT Technology, Dickinson College; Fredrick cant responsibilities for information security Charles Hagemeister, Coordinator, Academic and identity management. This session will Gain an understanding of three innovative Technologies, University of Richmond models for partnerships between distrib- provide an update on department initiatives Themes: Consumerization of Technology, uted and central IT, where each model’s of interest to higher education IT leaders. Student Success/Learning Outcomes strengths are maximized to produce Leadership, Management, and technology services that are effective and Three-dimensional printing is becoming a Governance efficient in service of the academic mission practical technology for education. Colleges within schools and colleges. and universities have begun tapping into the A CIO’s First Year grassroots community of low-cost 3D printing Four Seasons Ballroom 2-3 Teaching and Learning kits, communities of practice, and open 3D Ann Kovalchick, CIO, Drake University; Exploring Universal Design and repositories. In this session, the University Joanne M. Kossuth, Vice President for of Richmond and collaborative schools will Operations and CIO, Franklin W. Olin College IT Accessibility in a Flexible explore project development, curricular use of Engineering; Brian D. Voss, Vice President Learning Space cases, and 3D printing communities. and CIO, University of Maryland; Bruce Furniture provided by Steelcase, Gold Maas, CIO and Vice Provost for Information Partner Technology, University of Wisconsin–Madison Meeting Room 501/502 Whether you’re a new or seasoned CIO, the Daniela Marghitu, Faculty, Computer Science first year on campus is spent figuring out Department, Auburn University; Susan Cullen, buildings, systems, and people. Every first Program Manager–Universal Design Center, year presents a balancing act between main- California State University, Northridge; Greg taining the status quo and implementing sig- Kraus, University IT Accessibility Coordinator, nificant change. Building a strategy, a team, North Carolina State University; Terrill and an IT environment of the future is often Thompson, Technology Accessibility Specialist, pitted against resolving (quickly!) age-old University of Washington; Sushil K. Oswal, challenges and dealing with the ever-present Professor, University of Washington, Tacoma crises that arise—all establish the credibility Theme: Universal Design/Accessibility

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 35 10:30–11:20 a.m. cont’d Health Sciences IT standards, vendor interoperability, and Meeting Room 303 WLAN deployment and operation challenges. Perceptions of Progress: Vincent Sheehan, CIO and Associate Dean of CIO Open Space Session Technology, Indiana University Bloomington; sday Learning Analytics and Social Meeting Room 605 Learning Behaviors Boyd Knosp, Associate Dean, Information Technology, Carver College of Medicine, The Open space sessions are designed to give CIOs Mile High Ballroom 1A-C University of Iowa the opportunity to identify emerging issues Deborah Everhart, Chief Architect, Blackboard; The Health Sciences IT Constituent Group and hot topics for lightly facilitated discussion John Fritz, Associate Vice President, (previously known as the Medical School IT while in Denver. For details, check the face-to- Instructional Technology and New Media, face program on the conference website. University of Maryland, Baltimore County CG) provides a discussion forum for issues WEDNE and challenges facing IT professionals serving Additional project contributors: Jeanine W. in medical and health science related institu- Technology Solutions Turner, Associate Professor, McDonough School of Business, Georgetown University; Erin tions. Discussions will cover such areas as Extending Your IT Staff: Off- Knight, Senior Director of Learning, Mozilla planning, coordinating, facilitating, and/or providing technology services for academic Load the Right Projects and Themes: Analytics/Business Intelligence, Stu- health sciences, including education, clinical Deliver Quality Support dent Success/Learning Outcomes, Social Media/ care, research, libraries, and public health. Mile High Ballroom 4A/4B Networking/Web 2.0 and 3.0 The group will also explore such topics as the Donald Davis, CIO, Associate Vice President, Learning analytics provide context for social relationships between health science IT staff Azusa Pacific University; Ben Bassett, Vice interactions, helping learners visualize and central campus IT units. The discussion President and GM, Managed Services, Jenzabar; goals, progress, and achievements in ways at the 2012 meeting will explore opportunities Dave Edminster, Director of IT, Naropa University that positively influence the development for our new constituent group at EDUCAUSE Domain: Enterprise Information Systems and of communities. We will present multidis- regional meetings, mapping out potential Services ciplinary contextualization for learning conference programs and events with aca- analytics, research applying social exchange demic health science organizations such as the Themes: Cloud/Hosting/Sourcing/Virtual- theory to how people allocate their atten- American Association of Medical Colleges. ization, Leading Edge/Strategic Innovation, tion, and the development of reputation in Strategic Value of IT Library and IT Partnerships learning communities. With IT staff inundated with daily support Meeting Room 404 issues, how do you have time to deliver CORPORATE SPOTLIGHT Nikki E. Reynolds, Director, Instructional high-quality service and tackle BYODs, the Technology Services, Hamilton College; cloud, and strategic planning? Panelists will It’s All about Community: Andrew Bonamici, Associate University discuss how to incorporate managed and Librarian for Media and Instructional Getting the Most Out of Google’s hosted services into your strategic informa- Services, University of Oregon Education Ecosystem tion technology plan, free up IT time, and Exhibit Hall B-E, Learning Theater This forum discusses management issues deliver prompt support. Tom Mills, Enterprise Director, Global Education, unique to the collaborative efforts now required Google of librarians and IT managers. This meeting will Navigating Change in Today’s provide an excellent opportunity to exchange Global Education Environment Google’s goal in the education ecosystem ideas regarding potential partnerships including Mile High Ballroom 2C/3C is to build great web-based technology that providing training, working with information works on any device and empowers every- Mark D. Jones, Senior Vice President and providers, delivering services, and support- Chief Product Officer, Ellucian one to work better together. How does this ing instructional technology, multimedia, and happen? It’s all about community: a com- campus-wide information systems. Themes: Mobility, Strategic Value of IT, Stu- munity of teams across Google that seek to dent Success/Learning Outcomes connect products and devices; a community Small Colleges In today’s connected world, people expect— of developers who build complementary Meeting Room 405/406 products on the web; and ultimately a com- and deserve—technologies that help them Ethan Benatan, Vice President and CIO, munity of savvy users who connect and engage with their institutions as easily as Marylhurst University; Mary Parlett- they engage with their favorite app. As tech- collaborate to learn and share smart ways Sweeney, Deputy, CIO, Siena College of putting this technology into action in the nologies are rapidly reshaping how people real world. This meeting will foster the discussion of IT learn and connect, learn how Ellucian strives issues specific and possibly unique to small to deliver the flexible solutions you need to Discussion Sessions colleges, allowing participants to share chal- manage the pace of change and give your lenges, solutions, and successful techniques constituents the tools they need to succeed, Community Colleges employed in the planning and management no matter where they are or what they do. Meeting Room 403 of technology-related resources. Client-led SessionS Charles W. Currier, Vice President Information Wireless Local Area Networking Technology, and Joseph C. Miragliotta, Creating the Wireless Campus Manager, Planning and Emerging Technology, Meeting Room 402 College of DuPage Philippe Hanset, IT Manager, The University at CU Boulder of Tennessee Meeting Room 505/506 What are the top-10 issues impacting community colleges today? This meeting will This group addresses all forms of wireless Max Lopez, Senior Wireless Engineer, University of Colorado Boulder focus on how to manage technology-based local area networking in the unlicensed spec- information resources in the community col- trum, focusing on issues pertaining to 802.11x Domain: Infrastructure, Information Security, lege environment, with specific discussion as well as emerging broadband and high- and Identity Management topics shaped by the interests of attendees. speed technologies. Topics of interest include Themes: Consumerization of Technology, authentication, authorization, roaming, IEEE Mobility, Strategic Value of IT

36 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado WEDNE sday

The University of Colorado at Boulder has Hot Topic PanelS Domain: Teaching and Learning expanded wireless coverage to outdoor Themes: Student Success/Learning Outcomes, areas and even university-owned buses to BYOD: Short-Term Gain without Analytics/Business Intelligence, Strategic Value of IT give its 30,000 students and 7,000 employ- Long-Term Pain? ees universal network access from any Meeting Room 304 The data trail that learners leave behind Wi-Fi device, allowing students and staff Kim Cary, Chief Information Security Officer, contains a wealth of information about to be more productive, even when roaming Pepperdine University; Bruce Klein, Director, student interests and behaviors. This data between buildings on campus. Network and Systems Services, Rowan can be used to address vital issues in higher University education: improving retention, ROI, learn- Reining in Research Data: Moderated by: Tom Murphy, Chief Marketing ing outcomes, and more. Panelists will dis- Data Management Plans, Data Officer, Bradford Networks cuss the benefits and application of analytics in the .edu enterprise. Life-Cycle Management, and Domain: Infrastructure, Information Security, Collaboration and Identity Management Meeting Meeting Room 301/302 Themes: Cloud/Hosting/Sourcing/Virtualiza- Jacob Farmer, CTO, Cambridge Computer; tion, Consumerization of Technology, Mobility Enterprise IT Leadership Kurt Seiffert, Manager, Research Storage, Conference Program Committee Indiana University Bloomington Join this panel to discuss best practices and (committee members only) pitfalls in establishing and managing successful Domain: Libraries, E-Research, and Digital Meeting Room 204 Content BYOD programs that allow personal devices to connect easily and securely to college and 10:30–11:30 a.m. Themes: Cloud/Hosting/Sourcing/Virtual- university networks, without creating help ization, Leading Edge/Strategic Innovation, desk nightmares. IT executives will share Partnerships/Collaborations their different perspectives and approaches to MeetingS Indiana University, Bloomington, is collabo- BYOD and open the floor to questions. ELI Advisory Board rating with the Starfish Project at Cambridge (committee members and invitees only) Computer to define the best practices for Getting Smart about Meeting Room 202 administering data management plans for Educational Analytics grant-funded research institutions. We will Mile High Ballroom 2B/3B Gig.U present our progress and share our vision for Kristin Stang, Director, Academic Technology (Gig.U members only) automating all aspects of data management Center (ATC), California State University, Meeting Room 607 plans: definition, administration, collabora- Fullerton; Shannon Meadows, SVP, Business tion, sharing, and archiving. Development, CourseSmart; Kelli Trosvig, The University Community Next Vice President for UW Information Technology and CIO, University of Washington Generation Innovation Project, Gig.U, will be reviewing a year’s progress and Moderated by: Ellen Wagner, Executive Director, WICHE/WCET strategizing for the future.

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 37 11:20–11:40 a.m. grades with each student’s transcript to make We will present the process and outcomes of individualized recommendations for current Lehigh University’s strategic storage planning students, was an award winner at this year’s initiative, which motivated diverse members MEETING IMS Global Learning Impact Awards. of our merged technology and library orga- sday For International Participants: nization to study current storage practices in Concurrent Sessions order to devise a plan to respond to the expo- Informational Session on the nential growth in demand for data storage. EDUCAUSE Center for Applied Enterprise Information Systems Research and Services Leadership, Management, and Meeting Room 604 ACTI-MWF Presents a Higher Governance WEDNE Join us for a discussion about ECAR, the Education Guide to Mobile Web Contracts, Clouds, Counsel, EDUCAUSE Center for Applied Research, Frameworks and Strategies and CIO Conundrums: A with Susan Grajek, vice president for data, Mile High Ballroom 1D-F Conversation research, and analytics, and Eden Dahlstrom, Christopher Matthew Ward, Assistant Mile High Ballroom 4C/4D senior research analyst. Director of Web Services, Kennesaw State Bradley Wheeler, Vice President for IT Beverage Break University; Lori Tirpak, Director, Enterprise and CIO, Indiana University; Jack Bernard, Systems, Oakland University; Rosemary Associate General Counsel, University of Sponsored by Hyland Software, Silver A. Rocchio, Director, Educational and Michigan–Ann Arbor Partner Collaborative Technology Group, UCLA; Foyers Mojgan Amini, IT Manager for Enterprise Join Brad Wheeler and Jack Bernard for a Applications and Middleware, University of wide-ranging conversation covering current Take time to refuel and relax. Get the energy California, San Diego legal issues in campus information technology. boost you’ll need to make the most of the many Themes: Mobility, Partnerships/Collaborations, Possible topics include negotiating “cloud opportunities that surround you! Coffee, tea, Leading Edge/Strategic Innovation computing” contracts and an update on the and sodas are available during this time. activities of the Common Solutions Group Mobility has become a key service for and Internet2 contract initiatives; copyright 11:20–11:50 a.m. campus constituents. Learn how you can issues affecting university e-reserves and the keep up with the rapidly evolving mobile digitization of library holdings, including EDUCAUSE Meet and Greet landscape. The ACTI Mobile Web Frame- the Georgia State decision and HathiTrust work Working Group will present recom- litigation; campus social media guidelines Meet Next Generation mendations and methodologies for evaluat- for faculty, staff, and students; responding Learning Challenges Staff ing mobile frameworks, defining campus to security breaches; accessibility of campus mobile strategies, and sharing mobile tools EDUCAUSE Central technology for individuals with disabilities; for learning, research, and productivity. the problems of “click-through” licenses; and Stop by to learn more about NGLC, an digital textbooks. Cosponsored by the National effort to identify, apply, and bring to scale Infrastructure, Information Association of College and University Attorneys. effective technology-enabled solutions to Security, and Identity Management persistent barriers to college readiness and Implementing a University- IT Professionals and Lawyers completion, and meet with Andy Calkins, Can Get Along (Really, They Can) deputy director, and Nancy Millichap, Wide Vision for Accessibility: Meeting Room 503/504 program officer. The Penn State Experience Tracy Mitrano, Director of IT Policy, Cornell Mile High Ballroom 2A/3A University; Heidi L. Wachs, Research Director, 11:40 a.m.–12:30 p.m. John T. Harwood, Associate Vice Provost Gartner; Seth Gilbertson, Associate Counsel, for Information Technology Services, The and Joseph Storch, Associate Counsel, Featured Speaker Pennsylvania State University Office of General Counsel, SUNY System Administration The 2011 Penn State/National Federation Using Predictive Analytics to of the Blind (NFB) agreement identifies Themes: Partnerships/Collaborations, Profes- Improve Student Success strategies for improving the accessibility of sional Development/Training, Risk Management Four Seasons Ballroom 1 the institutional technology environment for Attorneys and IT professionals often speak persons with visual disabilities. This pre- Tristan Denley, Provost and Vice President different languages. While both believe they for Academic and Student Affairs, Austin Peay sentation will review the agreement’s key speak English, they often speak “legalese” State University elements, describe the university’s strategies and “tech,” which are not always compat- to achieve its accessibility vision, and share As provost of a regional university, Tristan ible. This session aims to break down those lessons learned. Denley has pioneered a wide variety of perceived barriers using real-life examples initiatives to improve college completion Preparing for Big Data: of positive and negative interactions con- and students’ academic success. These ideas cerning current IT policy and legal issues. stretch from institutional transformation and Strategic Storage Planning at course redesign in a variety of disciplines, Lehigh University Lies, Damn Lies, and to the role of predictive analytics and data Mile High Ballroom 4E/4F Statistics about Diversity in mining in higher education. His most recent Roy A. Gruver, Director, Technology Higher Education work has created a course recommenda- Management Services, Timothy McGeary, Four Seasons Ballroom 2-3 tion system that successfully pairs current Team Leader, Library Technology, and students with the courses that best fit their James B. Young, Director for Administration, Pablo G. Molina, Adjunct Professor, Georgetown University; Keith W. McIntosh, Vice Chancellor talents and program of study for upcoming Planning, and Advancement, Lehigh University for Information Technology and CIO, Pima County semesters. This system, which combines Themes: Strategic Value of IT, Partnerships/Col- Community College District; Melissa Woo, Vice hundreds of thousands of past students’ laborations, Cloud/Hosting/Sourcing/Virtualization Provost for IS and CIO, University of Oregon

38 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado WEDNE sday

This session will address what we know, Libraries, E-Research, and The Kuali OLE Partnership, with funding what we think we know, and what we Digital Content from the Andrew W. Mellon Foundation, is should know about diversity in the in the second year of a two-year project to technology professions in higher educa- Chronicle Tech Trends: After build a community-sourced library manage- tion. What is diversity? How diverse are a Year of Ed-Tech Disruption, ment system. In this session, we will focus we? Does diversity matter? Why? Join What Now? on the deep collaboration, shared gover- three leaders within our industry as they Four Seasons Ballroom 4 nance, and process innovation our partner- express their views on diversity, share Jason Jones, Editor/Professor, Marc Parry, ship is leading. their journeys and observations, and lead a Reporter, and Jeffrey R. Young, Senior Writer, discussion on this important topic. Review The Chronicle of Higher Education Support Strategies and Services this one-page assignment before attending Themes: Strategic Value of IT, Leading Edge/ A Tale of Two Engagements: the session at http://net.educause.edu Strategic Innovation, Social Media/Networking/ /ir/library/pdf/ERM09213.pdf. Different Paths to IT Web 2.0 and 3.0 Transformation Starting Conversations across There’s talk of big change. Colleges reached Meeting Room 507 Silos during Times of Change into the cloud. Classrooms “flipped.” Admin- Chris Shudes, Higher Education IT Strategy, Meeting Room 301/302 istrators hacked their workflow with digital Accenture; Alan M. Ferrenberg, Associate Vice tools. Technology is more important than ever Marilu Goodyear, Director, and Jenny President and Deputy CIO, Miami University; Mehmedovic, Assistant to the Provost, to the future of higher education. Writers and John Gohsman, Executive Director, NextGen University of Kansas editors for The Chronicle of Higher Education Michigan Program, Teaching and Learning, will look ahead to trends for the year ahead University of Michigan–Ann Arbor Themes: Leading Edge/Strategic Innovation, and highlight experiments to watch. Themes: Partnerships/Collaborations, Cloud/ Partnerships/Collaborations, Professional Devel- Hosting/Sourcing/Virtualization, Leading Edge/ opment/Training The Kuali OLE: Deep Library Strategic Innovation Successful campus-wide organizational Collaboration and the Release As universities adapt to increasing budget change techniques will be explored in the of a Community-Sourced pressures while still needing to improve context of two campus-wide efforts: an Library Management System and expand services and foster innovation, extensive strategic plan and an efficiency Mile High Ballroom 1A-C IT leaders must step beyond the role of study. With sponsorship from the provost, a technology provider and serve as agents Change Facilitators Committee created edu- Robert H. McDonald, Associate Dean for Library Technologies and Digital Libraries, Indiana of large-scale change. Join us as we share cational programs and provided facilitator University Bloomington; Michael Winkler, the outcomes and lessons learned from our services to engage the campus community Director, Information Technology and Digital recent transformational efforts in partner- in discussion about and implementation of Development, University of Pennsylvania ship with Accenture. effective organizational change. Themes: Strategic Value of IT, Partnerships/ Collaborations

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 39 11:40 a.m.–12:30 p.m. cont’d Discussion Sessions members to share their experiences. We’ll also explore the implications of integrating Teaching and Learning Blended and Online Learning social media throughout higher education Active Learning and Meeting Room 401 for an array of purposes (e.g., teaching, sday Ellen Marie Murphy, Director of Online recruiting, advising, and more). We define Engagement Initiative (ALEI): Curriculum, Empire State College SUNY; Clark social media as media that’s used to build Engaging Faculty to Transform Shah-Nelson, Senior Instructional Designer, social networks and connections for sharing Pedagogy through Assessment Team Lead, The Johns Hopkins University information through a mediated channel Meeting Room 304 Higher education is seeing exponential (e.g., Twitter, Facebook, Google+, Pinterest, and more). Leah Chuchran, Educational Analyst, and growth in the field of online and blended WEDNE Wayne Morse, Director, Emory’s Center for teaching and learning. Geared toward direc- Sustainable IT Interactive Teaching, Emory University tors, coordinators, and administrators of Meeting Room 402 Themes: Professional Development/Training, online and blended learning programs, this Bryon J. Glock, Director of Information Student Success/Learning Outcomes, Partner- session will provide a space for the exchange Technology–EUP, Western Michigan University ships/Collaborations of ideas, tips, and information related to best practices and policies, quality control, staff- We are all challenged to save money and to To increase the knowledge of pedagogical ing, and structure, as well as management of reduce our impact on the environment. This uses of technology in the classroom, we support services, faculty development, and meeting will discuss best practices to make developed a semester-long initiative that learning management systems. IT greener (green for IT) and to use IT to combined active learning principles with further environmental goals (IT for green). instructional technologies and assessment Google Apps Please come ready to hear what others are methodologies. This session will share Meeting Room 403 doing to further sustainability through IT in lessons learned and provide strategies and Ken Ingle, Executive Director, Emerging both ways and to share what your institution ideas for participants to create their own Technology Services, Central Piedmont is doing—what works and what does not. faculty development initiative. Community College; Wendy Woodward, Director, IT Support Services, Northwestern University Web Portals Alternative Reality Games for the Tech-Enabled Classroom This group provides a forum for higher Meeting Room 505/506 education professionals to share thoughts Scott Finkelstein, Manager of Web Furniture provided by Steelcase, Gold Partner and experiences about the Google Apps Technologies, Adelphi University Meeting Room 501/502 suite including mail, calendaring, docs, This group is devoted to solution-indepen- Jeff D. Borden, Chief Academic Officer/ and spreadsheets. We will identify effective dent web portal technology in higher educa- Enriched Lecturer, Pearson practices in support and use of the suite and tion. The meeting will focus on issues such Themes: Social Media/Networking/Web 2.0 discuss how “living in the cloud” is working. as Internet strategies involved in deciding to and 3.0, Mobility, Openness Online Education and BYOD move forward with a portal. Discussion will also identify what vendors, open-source prod- In this highly interactive, illustratively rich Now: Your Network, Your ucts, and homegrown solutions work best and session, Alternative Reality Gaming meets Students, Your Responsibility how to integrate them with back-end systems Choose Your Own Adventure meets Immer- Mile High Ballroom 2B/3B such as Blackboard, Banner, and PeopleSoft. sive Educational Environments. A seasoned presenter will provide participants with Grant Asplund, Senior Technology Evangelist, Blue Coat Systems What Exactly Is This Cloud Thing? dozens of educational assets. Bring your Meeting Room 404 devices and join in as we look at some Themes: Consumerization of Technology, Mobil- Eileen Smith, Senior Product Marketing highly engaging teaching, learning, and ity, Social Media/Networking/Web 2.0 and 3.0 Manager, Education and Government, Workday assessment methodologies. We will discuss top-of-mind IT concerns Themes: Cloud/Hosting/Sourcing/Virtualiza- Mobility Through the Looking related to BYOD and e-learning initiatives. tion, Mobility, Leading Edge/Strategic Innovation Glass: Taming Chaos in a Will BYOD exacerbate problems or fix Wireless Wonderland them? How does e-learning scale to sup- What is “the cloud”? If you ask five people, port the masses? How will you effectively you’ll probably receive five different answers. Meeting Room 303 change, manage, and control network traffic Join us to discuss what the cloud is and isn’t, Samantha Birk, Associate Director for Instructional and activity? Join Blue Coat to get answers how it’s evolving, and the advantages of Technology. CELT, Indiana University-Purdue to these questions and more. cloud applications for higher education insti- University Fort Wayne; Joyce Lazier, Continuing tutions. Bring your questions. Lecturer, Department of Philosophy, Purdue Social Media University Meeting Room 405/406 Themes: Leading Edge/Strategic Innovation, Shannon Ritter, Admissions and Recruitment, Student Success/Learning Outcomes, Mobility Social Media Coordinator, School of Theatre, This presentation will demonstrate the trans- The Pennsylvania State University; Tanya Joosten, Director, Learning Technology formative power of a faculty cohort when Center, University of Wisconsin–Milwaukee equipped with the latest in mobile technology and the infrastructure to support it. We In its third year, this group will continue the will showcase the collaborative and creative dialogue on using social media to increase power of mobile computing to reenvision the communication, build an online learning classroom and better engage student learning community, create connections between in a true collaborative environment. instructors and students, and enhance engagement. We will focus on harnessing the capacity of social media and ask group

40 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado WEDNE CIO Open Space Session Client-led Session 12:30–2:00 p.m. Department of Education Authenticating the Campus Cybersecurity and Identity and Beyond: How to Approach Meeting Management Initiatives Cybersecurity Issues in Higher Hawkins Leadership Meeting Room 605 Education Roundtable sday Richard Gordon, Federal Student Aid CIO, Meeting Room 407 (registered Hawkins Leadership Roundtable United States Department of Education Jacob Farmer, Manager–Identity Management participants only) Higher education CIOs are invited to join Systems, Indiana University Bloomington; Meeting Room 607 Richard Gordon for a discussion of U.S. Andrew Showstead, Technical Account Manager, VASCO Data Security International Department of Education IT initiatives, 12:30–2:30 p.m. including site visits to review campus cyber- Domain: Infrastructure, Information Security, security programs and the exploration of and Identity Management Lunch federation for managing identities and access Exhibit Hall B-E Themes: Consumerization of Technology, to federal systems as part of the federal cloud Mobility, Risk Management This year, we’re featuring two lunch areas credential exchange. in the exhibit hall. Enjoy a buffet style lunch Strong authentication can help higher edu- while you connect with colleagues and Technology Solutions cation institutions address the challenges share best practices. Providing Access for Everyone associated with the recent spike in targeted cyberattacks and increased compliance on Campus: Move Your Desktop requirements. This session will highlight a 1:30–2:30 p.m. Virtualization from Pilot to Full- case study that demonstrates opportunities Scale Deployment to use this technology beyond its traditional EDUCAUSE Game Changers Mile High Ballroom 4A/4B application on campuses with systems like Business Competition Moderated by: Erica Hilgeman, Marketing CAS, Shibboleth, InCommon, and others. Exhibit Hall B-E, Learning Theater Director, End User Computing, Dell 11:40 a.m.–1:20 p.m. During EDUCAUSE 2012, the association Domain: Libraries, E-Research, and Digital will again host Start-Up Alley (SUA), a spe- Content cial section of the conference exhibit floor EDUCAUSE Community Themes: Cloud/Hosting/Sourcing/Virtualization, where innovative technology entrepreneurs Mobility, Student Success/Learning Outcomes and Constituent Group showcase their new products and services SPOTLIGHT to CIOs, technology professionals, and oth- Are you ready to migrate your desktop vir- ers. A select group of SUA companies will tualization pilot to a full-scale deployment? Learner Relationship be invited to compete in the EDUCAUSE Join this panel discussion to hear firsthand Management: A Spotlight on Game Changers Business Competition, co- how experts from University of Connecticut Student Success hosted by Google, Silver Partner. (UCONN) and University System of Mary- land (USMD) have migrated from pilot to Exhibit Hall B-E, Learning Theater Contestants will present their business full-scale deployment. They will share what Greg Ratliff, Senior Program Officer plans, along with their products and ser- worked well, the challenges they overcame, Education, Postsecondary Success, The Bill vices on display in the learning theater and and their future plans. & Melinda Gates Foundation, and Nicole online, and demonstrate how their start-up Melander, Chief Technology Officer, Achieving identified a higher education problem or The Road Ahead the Dream challenge, validated this issue, and applied Mile High Ballroom 2C/3C Learner relationship management (LRM) technology to create tools and solutions. Michael L. Chasen, Chief Executive Officer, targets four areas: education planning, Contestants will be judged both in person and Raymond Henderson, Blackboard Learn counseling, risk and intervention, and and online by association members and President, Blackboard transfer and articulation—all focused on conference attendees, along with a panel of student success. Join in a quick-fire series of Domain: Teaching and Learning specialists (venture capitalists, investors, pitches and brief Q&A with community col- and others). Contestants who earn the most Themes: Leading Edge/Strategic Innovation, leges and educational technology software votes will win marketing-related prizes Mobility, Student Success/Learning Outcomes companies focused on LRM product devel- from both EDUCAUSE and Google. opment. Discuss the current set of avail- Blackboard executives will talk about the able LRM software applications and their company’s work to meet active learner Dessert Stations potential for improving student outcomes demands for high levels of service, on- Exhibit Hall B-E and provide input that will shape future demand content, and a personalized product development. After lunch, visit one of four “grab-and-go” learning experience. They will provide dessert stations and pick up a sweet treat updates on the integration and innovation while you explore some of the unique areas of Blackboard’s multiple learning platforms, of the exhibit hall including our two Start-Up administrative platform improvements, and Alleys, the Market Research Alley, and the advancements in mobile development. Next Generation Learning Challenges Alley.

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 41 ST

507 Restrooms

506

505 p-off

504

503 Restrooms Ticket DISCOVER THE CIOEXPERIENCEOffice 502 501

WELLS FARGO Ballroom Pre-Function CIO LOUNGE Sponsored by THEATRE D LOBBY LOBBY Tuesday, 1:00–4:00 p.m. Wednesday, 7:00 a.m.–5:00 p.m. Thursday, 7:00 a.m.–6:30 p.m. Restrooms Friday, 7:00–11:30 a.m. 602 604 606 608 610 612 CIO CONSTITUENT Four Seasons GROUP MEETING 601 603 605 607

CIO OPEN SPACE SESSIONS Restrooms

C Gift Shop HAWKINS LEADERSHIP LOBBY

ROUNDTABLE Ballroom Pre-Function

ms 702 704 706708 710 712 SPEER BOULEVARD (MOUNTAIN VIEW)

CIO COACHING SESSIONSRestroo FIND YOUR PEERS! Wear the badge sticker GAME CHANGERS 701provid 703 705ed at707 regi709strat711ion.

BUSINESS COMPETITION Restrooms

Learn more at educause.edu/e12cio or visit the CIO Lounge. WEDNE 1:30–2:30 p.m. cont’d the need for greater collaboration around Raising the Bar in Cloud Security strategic needs at the campus and state lev- for Higher Education Poster Sessions els. Participants will examine campus-wide Themes: Strategic Value of IT, Cloud/Hosting/ Exhibit Hall Foyer diversity forums, regional “collabatoriums,” and IMS-compliant strategic planning, Sourcing/Virtualization, Risk Management Talk one-on-one with innovators and topic among other opportunities. Web-based Learn why CSUMB adopted Google Apps experts during this time. The poster space is sday resources will be available. and how we manage the risks and rewards organized by domain, allowing you to focus of implementing a cloud solution. Also your interests and your conversations on the In Perfect Harmony: The learn how to gain security and visibility of presentations that promise ideas and solu- Pivotal Role of Communications your data in the cloud. tions for some of your challenging projects. in Successful IT Project Enterprise Information Systems Management Schools That Have (Virtually) and Services Paula Brossard, UITS–Network and Solved All of Their Wi-Fi Operations Project Manager, and Wendy Challenges: vWLAN Case Studies Collaborating to Successfully Luljak, Strategic Communications, University Christopher Koeneman, Vice President, Select, Implement, and Support of Wisconsin–Milwaukee Sales, ADTRAN a University-Wide Lecture Themes: Strategic Communication, Media, Themes: Cloud/Hosting/Sourcing/Virtualiza- Capture Solution and Marketing; Partnerships/Collaborations; tion, Mobility, Leading Edge/Strategic Innovation Kyle Collins, Associate Director–Academic Strategic Value of IT Technology, Saint Louis University Higher ed is constantly challenged by Running a successful IT project involves 802.11n data rates, bandwidth-hungry Themes: Partnerships/Collaborations, Strategic more than just getting the technology right. applications, and a proliferation of Wi-Fi Value of IT, Leading Edge/Strategic Innovation When and how should a communications devices. Addressing these challenges function be part of the project plan? Learn In selecting and implementing a criti- becomes harder and more expensive when how a seasoned project manager and a cal university-wide learning technology, faced with controller-based legacy WLANs. warhorse marketing professional worked an institution faces many challenges and Applying virtualization to wireless net- side-by-side to launch 802.11n wireless hurdles, despite vendors’ claims to the con- works solves these critical challenges and technology for 30,000 students on the UW– trary. This session will describe the collabo- provides other substantial benefits, includ- Milwaukee campus. ration undertaken by Saint Louis University ing substantial cost savings. to identify requirements and then select and Making IT Social: An Experiment Showcasing Faculty, Their implement a tool that became mission criti- with an IT Social Network cal in its first semester of use. Accomplishments, and Their Jeffrey Ballentine, IT Project Leader, Collaborations Evolving Beyond the Market and Lisa Campeau, Team Leader Identity Management Information and System Ruth Reingold, Senior Business Systems Strategy Guessing Game with Operations, University of Pennsylvania Analyst, Northwestern University CRM and Web Analytics Themes: Social Media/Networking/Web 2.0 Themes: Leading Edge/Strategic Innovation, Jeremy Michael Fulbright, Director of Online and 3.0; Partnerships/Collaborations; Strategic Partnerships/Collaborations, Open and Com- Marketing and Web Development Services, Communication, Media, and Marketing munity Source University of Colorado Denver Creating an IT social network can be an Northwestern Scholars is a searchable Themes: Analytics/Business Intelligence, Leading online database of expertise across all Edge/Strategic Innovation, Strategic Value of IT effective way to encourage communication among distributed IT staff. Penn created a disciplines at Northwestern University. It Words like “assessing,” “measuring,” “evalu- social network to connect decentralized IT contains faculty profiles, including publica- ating,” and “testing” are commonplace in staff directly to resources and subject matter tions and other scholarly accomplishments, academia’s vernacular but rarely appear in experts. This fostered an environment of grants, and user-input data, all “finger- conversations regarding alumni relations, mar- free, fast, and targeted information sharing. printed” using context-sensitive vocabular- keting, and student recruitment. Learn how the ies. One can visualize research networks University of Colorado Denver changed the Multidirectional Data Flow in and collaborations within Northwestern discussion to include terms like “data driven,” Higher Education and across a wide national network. “quantitative analysis,” and “ROI” by imple- Mike Pieper, Data Architect, and Steve Sunshine Portal menting Microsoft Dynamics CRM, Google Riedl, Associate Director of eLearning and Analytics, and Microsoft SharePoint to track Academic Technologies, Creighton University Duane Arruti, Director of Applications, and optimize all student recruitment market- Information Technologies, and Candice Lai, Themes: Partnerships/Collaborations, Analytics/ ing efforts with a small team of four. Application Programming Manager, University Business Intelligence, Leading Edge/Strategic of New Mexico Innovation Extending the LMS: Creative Themes: Openness, Analytics/Business Intelligence Data warehouses act as a central authority in Applications beyond Instruction The New Mexico state legislature passed the data management by forcing a single authorita- Nancy Clouse, Instructional Designer, Robert Sunshine Portal Transparency Act, requiring Squires, Director, UMOnline and Technical tive data source; however, the implementation, state agencies to develop a searchable public Support, and Marlene Zentz, Instructional if not properly planned, may lead to an unman- website to share budget, financial, and sal- Designer, The University of Montana ageable or restrictive environment. Multidirec- ary information to support governmental tional data flows, enabled by mutual trust, allow Themes: Partnerships/Collaborations; Strategic transparency and accountability. Come for a hierarchy of data management that makes Communication, Media, and Marketing; Strate- learn about UNM’s journey toward public use of the concept of composite truth—a concept gic Value of IT transparency as we share our implementa- that aligns data authority with data owners, tion approach and challenges. This session will present innovative uses of and a concept that may provide the flexibility the learning management system to address needed in higher education.

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 43 1:30–2:30 p.m. cont’d Wi-Fi Guest Access: Exploring Themes: Strategic Value of IT Second, Risk Users and Options with eduroam Management Third, Leading Edge/Strategic Infrastructure, Information Innovation Chad Bauer, IT Administrator III, and Philippe Security, and Identity Hanset, IT Manager, The University of Over the years, a number of structures have sday Management Tennessee emerged to support IT governance. This A Collaborative Approach to Themes: Mobility, Openness poster will present the experience of combin- Cloud Computing ing some of the current major methods and Eduroam is an authentication federation frameworks (e.g., ITIL, COBIT, and balanced Emily Siciensky, Associate Vice President that offers instant and secure Wi-Fi access for Information Technology, Columbia State scorecard) to establish an IT governance Community College; Timothy Carroll, when traveling between schools. Connect- structure in a public university in Brazil. WEDNE Assistant Vice President, Information ing your school to eduroam will allow your Technology, Roane State Community College; users to join millions of university hotspots Using Analytics to Enhance Thomas S. Danford, CIO, Tennessee Board of without hassle and give your campus visi- Campus Planning and Regents; Joe Sargent, Executive Director/CIO, tors the same ease of use. Engagement Walters State Community College Leadership, Management, and Lynn Latimer Wilson, Assistant CIO, Themes: Partnerships/Collaborations, Cloud/Host- University of Georgia ing/Sourcing/Virtualization, Risk Management Governance Themes: Analytics/Business Intelligence; Stra- Six institutions collectively investigating Athletic Rivalries and Web tegic Communication, Media, and Marketing; hosting resulted in a unique cloud col- Accessibility: Who Is in the Strategic Value of IT laboration with a third-party provider. Due Sweet 16 this Year? The presentation will describe how to diligence determined that virtualization Jon Gunderson, Coordinator of Information integrate analytics into campus planning and and clustering technologies provided real Technology Accessibility, University of Illinois engagement efforts and provide examples of cost savings and Tier 3–4 facility benefits. at Urbana-Champaign tools to enhance engagement outcomes. You’ll We will chronicle the process and describe Themes: Universal Design/Accessibility, be able to identify a process to integrate ana- the pros and cons, cost factors, tangible and Student Success/Learning Outcomes, Open and lytics into engagement efforts. You’ll also learn intangible benefits, and lessons learned. Community Source how to use tools to share information. Driving Pedagogical Innovation Everyone is keenly aware of the competitive Using ITIL to Become a nature of college sports and the rivalries with an E-Learning Ecosystem Baldrige-Quality Organization Diane Sadowski, Managing Director, Project between schools and athletic conferences. Management Office and Strategic Initiative, Let’s see how over 300 universities and 12 Jane McGuire, Strategic Planner, University Harvard Business School conferences score in making their websites of New Mexico accessible to people with disabilities using Themes: Strategic Value of IT, Partnerships/Col- Themes: Strategic Value of IT; Strategic Com- open-source tools that are freely available. laborations, Leading Edge/Strategic Innovation munication, Media, and Marketing; Professional Development/Training Innovation in Harvard Business School’s MBA Cloud Computing: Harnessing ITIL provides framework for strategic program drove the need for a new, adaptable Its Value in Higher Education development and delivery of IT services. The learning ecosystem that would enable rapid Richard Cosentino, Associate Vice President, Malcolm Baldrige program provides a frame- change to the various systems required for Financial Management, Edward A. Martin, work for quality organizations. Both put the the new curriculum. Come hear how HBS Deputy CIO, Gary P. Naegel, Director, Finance customer at the center, focusing on results IT leveraged a loosely coupled architecture and Personnel, GSEHD, and Eric Noriega, and organizational learning. This poster will to support this pedagogical need, enhancing Director SEAS Computing Facility, The George show how ITIL practices helped an IT shop teaching and learning experiences. Washington University win recognition as a quality organization. Themes: Cloud/Hosting/Sourcing/Virtualiza- Transitioning between Access tion, Strategic Value of IT, Partnerships/Col- Value-Added Accessibility: How Management Products: Sun to laborations Web Accessibility Efforts Can Oracle What part does cloud computing play in Help Support Reaffirmation of Zdenek Nejedly, Systems Analyst, addressing the complex objectives that exist Accreditation Computing and Communications Services, in higher education? When is it cost-effective Heather Mariger, Coordinator, Project University of Guelph and appropriate to deploy? Topics will GOALS, Center for Persons with Disabilities, Themes: Leading Edge/Strategic Innovation, include the security of university data, on-site and Cyndi Rowland, GOALS Project Director, Risk Management support for users, disaster recovery, vendor Utah State University selection, contractual agreements, upgrades, The University of Guelph converted its key the cost of deployment, private versus public Themes: Universal Design/Accessibility, Stra- systems from Sun Access Manager to Oracle deployment, and initial migration. tegic Value of IT Access Manager and is now finalizing the transition. While OAM is a commercial This presentation will discuss the impor- Methods and Frameworks tance and benefits of incorporating web acces- product, we will discuss a number of custom Combined to Support IT solutions we added to expand functionality, to sibility across your campus. It will describe minimize the impact of the transition between Governance in a Brazilian materials developed by Project GOALS (Gain- two distinct products, and to lower costs. Public University ing Online Accessible Learning through Self- Mauro Cesar Bernardes, Assistant Director, Study) to assist in this process and show how Centro de Computacao Electronica, Lucia accessibility efforts can be used as part of your Vilela Leite Filgueiras, Director Assistant, institution’s reaffirmation of accreditation. Electronic Computer Center, and Jaime Simao Sichman, Professor, Universidade de Sao Paulo

44 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado WEDNE Libraries, E-Research, and Quality Video Tutorial Library faculty at a small liberal arts college to col- Digital Content Creation on a Shoestring Budget laborate on the development of mobile applications in the humanities and the sciences. Emory University’s Research Kathleen Barnes, Instructional Designer, Commons: Connecting Scholars and Julie H. Dent, Coordinator, Instructional Technology, Western Kentucky University A Case-Based Online Group with Technology, Expertise, and Work in Global Health Themes: Professional Development/Training, sday Each Other in the Library Andres Abril, Instructional Designer, Mobility Stewart Varner, Digital Scholarship Sang Joon Lee, Instructional/Multimedia Coordinator, Emory University Offering technology training online is Developer, Office of Educational Technology and Assessment, Samantha Lopez, Themes: Leading Edge/Strategic Innovation, an effective alternative to live training workshops, saving resources and providing Instructional/Multimedia Designer, COPH Partnerships/Collaborations, Student Success/ Educational Technology and Assessment, self-service options for users 24/7. Unfortu- Learning Outcomes Sandhya Srinivasan, Director, Educational nately, many universities do not have the Technology and Assessment, COPH, and Emory’s Research Commons is located in the budget to purchase online tutorial materials. Trudian Trail, Instructional/Multimedia library and designed for advanced scholars Western Kentucky University has created a Designer, University of South Florida engaged in collaborative work incorporat- successful online video tutorial library in- Themes: Student Success/Learning Outcomes, ing technology. It is the library’s response to house on a shoestring budget. increased interest in digital scholarship. This Social Media/Networking/Web 2.0 and 3.0 presentation will focus on the mission, the What a Librarian Can Do for Immediate social interaction has been men- space, and the way the Research Commons Your Open Online Course tioned as lacking in online courses. Com- capitalizes on its library home. Development bined with a case-based approach, an online Implementing Successful Peggy Lynn MacIsaac, Reference Services group work has potential for motivating Librarian, Athabasca University students and enhancing the quality of inter- Strategies for a Video-onaction. Our study examines whether a case- Demand Digital Library Themes: Partnerships/Collaborations, Open- based online group work would increase the Collection Deployment ness, Student Success/Learning Outcomes quality of interaction in online courses. Matthew Schottenfeld, Television Production Information literacy tools used in face-to-face, Manager, Fordham University blended, or online course environments are The CAVE and Code Red not scalable to massive open online courses, Lars Sorensen, Student Computing, Themes: Leading Edge/Strategic Innovation, or MOOCs. We need a different approach and Robert Tuck, Assistant Director of Partnerships/Collaborations, Universal Design/ based on the unique skills librarians bring to Information Technology, Rutgers, The State Accessibility University of New Jersey curriculum development of open education This presentation will discuss strategies, resources, or OERs. Come explore, share, and Themes: Student Success/Learning Outcomes, solutions, and insights relevant to hosting inspire innovation on this topic. Openness, Leading Edge/Strategic Innovation originally created research and other intellectual data for a fully indexed VOD (video Teaching and Learning At Rutgers University’s Laboratory on demand) library digital collection sys- for Computer Science Research a new tem. This presentation will explain in detail Assessing Technical Readiness collaborative space has been designed the necessary components to create and of Online Learners for the undergraduate computer science deploy a flexible and future-proof system. Janet May Dillon, Associate Director for student population. The CAVE is a domain- Evaluation, Stefanie A. Rocco, Assistant specific collaborative space that includes The Myth of Open-Source Director for Learning Design, John A. Dutton, unique design features, acts as a base for the E-Textbooks e-Education Institute, and Ann H. Taylor, community, and as a hub for our new drop-in Director, John A. Dutton e-Education Institute, tutoring model, Code Red. Roger Von Holzen, Director, Center for The Pennsylvania State University Information Technology in Education, Converting Adobe Captivate Northwest Missouri State University Themes: Leading Edge/Strategic Innovation, Student Success/Learning Outcomes, Analytics/ Projects to Interactive Learning Themes: Leading Edge/Strategic Innovation, Business Intelligence Units for iOS Devices Partnerships/Collaborations Taeyeol Park, Senior Instructional A 2011 survey was conducted to gauge Penn Technologist, Georgetown University To help rein in the growing cost of text- State’s online students’ use of current and books, there has been much discussion near-future technologies. Findings reveal Themes: Mobility, Student Success/Learning promoting the development by faculty how adult learners studying at a distance Outcomes of open-source e-textbooks. This session are incorporating technology into their daily will cover a wide range of issues related to When GUSOM instructors were asked to lives, education experiences, and pursuits make their Captivate e-learning content e-textbooks in order to move past the fog of and provide strategic direction for technol- myths that have enveloped this topic. accessible on iOS devices, they tried to ogy use in future course design. convert their Captivate projects to HTML5 Beyond E-Textbooks: Writing with HTML5 Converter. This presentation will reveal what Captivate features can be Mobile Web Apps for the supported in HTML5 and how effectively Liberal Arts interactive learning content can be created Lisa B. Lewis, Professor of Chemistry, and for iOS devices. Ian MacInnes, Professor, Albion College Themes: Student Success/Learning Outcomes, Mobility, Universal Design/Accessibility This session will describe the efforts of several

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 45 1:30–2:30 p.m. cont’d will learn an evaluation process that feeds A system of e-portfolios of physician students back into the training design, a new method was set up in 2010 on the social network of Creating and Managing Online for evaluating performance, and how to Paris Descartes University. This social learn- Faculty Training in Adobe integrate assessment tools to measure pro- ing tool (based on ELGG open-source soft- sday Captivate and Blackboard gram effectiveness. ware) is extremely useful for mobile students who alternate brief periods with training. It Taeyeol Park, Senior Instructional The Evolution of a Blended allows for a simplified teaching follow-up for Technologist, Georgetown University Model for Preservice Teacher medical studies tutors. Theme: Professional Development/Training Education No Right Answer: Creating In planning online training for faculty devel- Terri Gustafson, Assistant Director, Center WEDNE opment, ITDD in GUMC did a pilot to deter- for Teaching and Technology, College of Online Discussion Questions mine if Adobe Captivate and Blackboard Education, Michigan State University That Promote Intellectual could be used for creating different types of Themes: Student Success/Learning Outcomes, Development online training. This presentation will reveal Professional Development/Training Melissa Murphy, Curriculum Team Manager, its findings and suggest useful tips on devel- Westwood College-Denver North Distance learning for preservice teacher oping and managing online faculty training education is a model rarely chosen. At Themes: Student Success/Learning Outcomes, with limited support resources. Michigan State University, the College of Professional Development/Training, Partner- Culture and E-Learning Education has deployed a blended learning ships/Collaborations model for interns participating in an Urban Orest Kinasevych, Instructor, Red River College Many online courses have discussion questions Education Cohort. The evolution of the hastily inserted in the course, without consider- Themes: Universal Design/Accessibility, Stu- technology deployed to connect faculty and ing how to maximize student interaction. dent Success/Learning Outcomes interns will be showcased and dissected. Typical discussion questions have only one In this presentation, we will examine cul- Incorporating Effective Peer correct answer. How do we create provocative tural factors and e-learning design. Based on discussion questions? Create questions that fos- research that probed the cultures of respon- Feedback into the Learning ter respectful debate and encourage students to dents and their perceptions of the usability Experience consider the context of their peers’ experience. characteristics of e-learning, we will identify Laura Ladrie, Academic Program potential correlations between culture Coordinator, Institute for Advanced Analytics, Pedagogical Benefits of Video and perceptions of usability. Appropriate North Carolina State University Recorded Assessment cultural definitions, usability heuristics, and Theme: Student Success/Learning Outcomes Rachel Drummond Sardell, English as a education theory will be discussed. Second Language Instructor, University of This presentation will demonstrate how to Oregon Developing and Sharing VOCAT, effectively incorporate peer evaluation into the learning experience. Giving and taking Themes: Student Success/Learning Outcomes, the Video Oral Communication Professional Development/Training, Universal feedback is a necessary life skill. Thought- Assessment Tool Design/Accessibility fully implemented peer evaluation, coupled Mikhail Gershovich, Director, Bernard L. with appropriate feedback, helps students In this session, the pedagogical benefits of Schwartz Communication Institute, and improve their performance, learn about Thomas Harbison, Project Manager, Bernard video recorded speaking assessment for both L. Schwartz Communication Institute, Baruch themselves, and take an active interest in the university students and teaching faculty College/City University of New York; Zach Davis, progress of others. will be discussed and demonstrated. We’ll President and Senior Developer, Cast Iron discuss the advantages, potential challenges, Coding An iPad Initiative: Adoption, technical requirements, and preassessment Themes: Student Success/Learning Outcomes, Support, and Implementation organizational approaches. Participants are Professional Development/Training, Open and Matthew Trevett-Smith, Academic encouraged to share their ideas and concerns Community Source Technology Consultant, University of and assess different video examples. Richmond We will present VOCAT, the Video Oral Planning for the Technology- Themes: Mobility, Leading Edge/Strategic In- Communication Assessment Tool, a novation, Student Success/Learning Outcomes Enhanced Knowledge web-based, open-source teaching tool and Commons: Advancing Learning assessment instrument developed at Baruch University of Richmond academic technol- College. We will demonstrate the tool’s core ogy consultants have been experimenting and Knowledge Creation for the features, survey its evolution, and explore with how the iPad can be used effectively as 21st-Century Workforce future possibilities for sharing the system a teaching and learning tool. We will discuss Matthew Schottenfeld, Television Production with other universities and institutions and examine the design, development, and Manager, Fordham University; Young S. Lee, while sustaining open-source development. implementation of a Mobile Device Initia- Professor, Michigan State University tive, the role of faculty and staff, and review Themes: Student Success/Learning Outcomes, Evaluating Computer Labs outcomes data of the initiative. Leading Edge/Strategic Innovation, Strategic Training Program Value of IT Jose Lorenzo Silva-Lugo, Education Training A Learning Social Network We will discuss a planning process for tech- Program Coordinator, University of Florida Using an E-Portfolio for Medical nology-enhanced knowledge commons to Theme: Professional Development/Training Practitioners Studies prepare the 21st-century workforce, aiming Thierry Koscielniak, IT Director, Universite to identify collaborative activities based on This program summarizes seven and a half Paris Descartes-Sorbonne Paris Cite years of evaluating knowledge, skill, perfor- knowledge management and organizational mance, satisfaction, and transfer of training Themes: Social Media/Networking/Web 2.0 collaboration theory to meet the societal need on 289 trainees in computer labs. Attendees and 3.0, Mobility and clearly articulate types of technologies and environmental features to provide.

46 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado WEDNE Reimagining the Course Catalog Capturing the Attention of tional landscape almost every day. Servicing to Respond to Campus Demand Generation Y these solutions is no longer the responsibility of a single department. Framingham Stephen Arod Shirreffs, Associate University Steffne Hughes, Team leader: Training and State University’s collaborative team met Registrar, Communications, Stanford University Communications, University of Cape Town this challenge by delivering a mobile strat- Themes: Leading Edge/Strategic Innovation; Themes: Strategic Communication, Media, and egy in a three-month time frame.

Partnerships/Collaborations; Strategic Com- Marketing; Student Success/Learning Outcomes; sday munication, Media, and Marketing Social Media/Networking/Web 2.0 and 3.0 Furniture: The New Frontier Facing a direct high-level challenge from SUES, Engaging with students is challenging. They Judith Tabron, Director of Faculty and Student Computing, and Rose Tirotta, the Study on Undergraduate Education at won’t stop to read what you’ve sent out. How Instructional Technologist, Hofstra University Stanford, the registrar’s office looked to integrate do you catch their attention? How do you ongoing diverse strategies and in the process change behaviors or persuade them to use Themes: Consumerization of Technology, challenged assumptions about management, new technology? This generation has its own Partnerships/Collaborations, Universal Design/ collaboration, and ownership of resources. rules of engagement; it’s up to us to modify Accessibility our approach to suit their preferences. Technical Magic: Creating a Even experienced IT staff faced serious ques- Classroom Seating tions in our first complete lab renovation of Virtual Veterinarian App the century. IT is increasingly consumerized, David Lee Fulton, Web Developer, Enterprise Considerations for 21st-Century and a computer lab isn’t what it used to be. Information Systems, and Ronald Jason Students and Faculty Students and staff together developed a new Tiffin, Senior Web Developer, Team Leader, Eugene J. Harvey, Assessment and space (now three spaces) with new services Mississippi State University Reference Librarian, and Melaine C. Kenyon, that are both useful and popular. Themes: Mobility, Student Success/Learning Director of Instructional Technology, Buffalo Outcomes, Leading Edge/Strategic Innovation State College Getting Around Institutional Barriers to Communicate The ITS created a groundbreaking mobile Themes: Universal Design/Accessibility, Stu- app for iOS devices that has the ability to dent Success/Learning Outcomes and Plan Partnerships provide students and practicing veterinarians Students and faculty were surveyed regard- for Collaborative Faculty with a mobile diagnostic tool and interactive ing their perceptions of classroom furniture Instructional Support discovery learning, resulting in the ultimate as it influences comfort, learning engagement, Beverly A. Brehl, Associate Director/ diagnosis and treatment of the animal. and interactivity. Which seating styles possess Assistant Professor, Erik Hjorten, Director universal design characteristics valued by of Distance/Lead Instructional Designer, Using TQM, Team Teaching, and today’s learners and instructors? Attendees Qin Li, Instructional Designer, and Donna Technology to Create a Student- will discover these answers while rethinking Harp Ziegenfuss, Visiting Associate Centered Online Learning the impact of classroom seating within higher Librarian, University of Utah Environment education learning environments. Themes: Partnerships/Collaborations, Profes- sional Development/Training, Student Success/ Kimberly Kaiser, Adjunct Professor, and Robert A Community Knowledge- Lockwood, Professor, Portland State University Learning Outcomes Sharing Wiki The session will assist educators in develop- Successful academic initiatives require insti- Joseph Karam, Senior Manager, Collaboration tution-wide communication and collabora- ing online courses using a student-centered Services Group, Princeton University learning approach. Faculty will learn how to tion. This session will engage participants incorporate Total Quality Management con- Themes: Partnerships/Collaborations, Profes- in reflection on their own institutional concepts, motivational strategies, team teaching sional Development/Training, Social Media/ texts, as they analyze a support framework activities, and technology to better facilitate Networking/Web 2.0 and 3.0 that can be applied to multiple purposes, units, and campus processes. Take away active student learning, improve student A centralized, community knowledge-shar- strategies to rethink your own instructional satisfaction, and increase student retention. ing wiki provides best practices and recom- support partnerships. mendations for IT professionals in higher Support Strategies and Services education. Many institutions face very simi- ImageAnywhere: A Success- Building and Implementing a lar challenges in providing IT services. The Driven Approach to Common Repeatable Framework for centralized wiki (www.educause.edu/wiki/ sharing) provides an organized approach to Software Failures Campus Communication collecting and disseminating best practices Jared Jordheim, Database Administrator, and Blake Adams, Director of User Services, and to professionals in higher education. Steve Riedl, Associate Director of eLearning and Kathy Kral, CIO, University of West Georgia Academic Technologies, Creighton University Themes: Strategic Communication, Media, and Defining Mobile Strategies: A Themes: Leading Edge/Strategic Innovation, Marketing; Partnerships/Collaborations Team Approach Mobility, Risk Management Robin S. Robinson, Director of Education IT provides services to a campus in a We will discuss a method to resolve com- Technology, Deborah Moschella Saks, variety of environments. A fully developed Director of ITS User Services, and Clair mon software failures that typically result communication strategy can mitigate com- Waterbury, Instructional Technologist, in reapplication of standard system images munication challenges by enhancing how Framingham State University (typically called imaging or cloning) in the a service desk positions itself to manage organization. Specifically, we’ll detail a Themes: Partnerships/Collaborations, Leading customer expectations through proactive new method that allows for nondestructive Edge/Strategic Innovation status updates using multiple channels. This self-restore technology, which saves time, session will share a framework for facilitat- Mobile computing is impacting our institu- money, and frustration. ing this communication. tions with great speed and force. New and novel apps are integrated into the educa-

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 47 1:30–2:30 p.m. cont’d The Quest for a Digital Solving the Problem of Repository: From Concept to Classroom Accessibility for the Medical School 101: Business Implementation Visually Impaired Process Needs Analysis and

sday Patricia Bassett, Director of OnLine Learning, Ron Jailall, Classroom Technology Designer Off-the-Shelf Solutions Palm Beach Atlantic University and Control Programmer, and Greg Kraus, University IT Accessibility Coordinator, North David Zhu, Database Administrator, Oakland Themes: Leading Edge/Strategic Innovation, Carolina State University University Consumerization of Technology Themes: Student Success/Learning Outcomes, Themes: Universal Design/Accessibility, Lead- A university-wide repository software sys- Strategic Value of IT, Partnerships/Collaborations ing Edge/Strategic Innovation, Partnerships/ tem is the answer to the challenge of stor- Collaborations WEDNE Building a medical school requires an exten- ing, metatagging, retrieving, and sharing sive needs analysis to align IT solutions documents, media, and other assets. This As technology becomes increasingly impor- with business requirements, both internally panel discussion will follow the journey tant for classroom instruction, the need to and externally. Oakland University William of a university’s acquisition of repository provide a seamless solution to those users Beaumont School of Medicine constructed a software from concept to multidepartmental with visual impairments becomes para- software matrix that identifies the busi- implementation and LMS integration. mount. We’ll discuss how we used the latest ness requirements and their corresponding technology in control systems to implement potential solutions for academic and admin- A Small Team’s Broad Impact a cost-effective and elegant solution to the istrative information processes. through Partnerships, Strategic problem of classroom accessibility. Innovation, and a Faculty Outlook Positive: Moving a Tearing Down Walls: Open Office Awards Program Large University to Microsoft Designs to Enhance Support Lee Ann Gillen, Senior Instructional Joshua Hartranft, Director of Technology Office 365 Designer, David Lawrence Howard, Director, Assistance Center, Millersville University Julian O. Allen, Director of Professional Instructional Innovation Services, and of Pennsylvania; Aaron Gagnon, Assistant Services, IS&T, Joe Horne, Manager, Amanda Robertson, Assistant Director, Director for Information Technology Services, Instructional Design and Training, Kenya K. Educational Media Development, North University of Maine at Farmington Johnson, PR Coordinator/Communications Carolina State University Manager, and Cassie Wilcox, Multimedia Themes: Leading Edge/Strategic Innovation, Themes: Leading Edge/Strategic Innovation, Communications, Georgia State University Partnerships/Collaborations Partnerships/Collaborations, Student Success/ Themes: Strategic Communication, Media, Learning Outcomes The importance of team building was and Marketing; Partnerships/Collaborations; instilled in us at the EDUCAUSE Manage- Our team works collaboratively with Strategic Value of IT ment Institute. As a result, we both took an instructors on a relatively small number of open office approach to enhance commu- Moving your university to a brand-new courses and strives to have an institution- nication and create a more cohesive team. e-mail system is always challenging. If your wide impact through strategic innovation, Our presentation will detail the changes we school has been using the same system for exploration of online technologies, and made to the physical location of our people over a decade, the change can seem trau- creation of partnerships across campus. We and the effects both from available metrics matic to some users. We will offer a practi- will share successful strategies for improv- and anecdotal evidence. cal look at how we guided our university ing student success in online learning. through this massive change. Social Media and the Rising Who Are You? How a Service Project X: Better Communication Demand for Video-Based Catalog Can Help with IT’s and Collaboration with Sakai Communication Identity Crisis Patrick Donohue, Associate Director for IT Project Sites Karen Brzoska, Director, I&IT MediaVision, Service Management, and Thomas J. Podles, Benjamin Royas, Instructional Technology Imran I. Hamid, Operating Systems Analyst/ Director of Infrastructure, Loyola University Specialist, Claremont McKenna College Streaming Engineer, and Trevor Henderson, Maryland Video Engineer, California State Polytechnic Themes: Partnerships/Collaborations, Strategic University, Pomona Themes: Strategic Value of IT, Consumeriza- Value of IT, Universal Design/Accessibility Themes: Strategic Communication, Media, and tion of Technology Claremont McKenna has seen increased Marketing; Social Media/Networking/Web 2.0 “We know we do a lot of great stuff, but project-site popularity among staff, faculty, and 3.0; Partnerships/Collaborations how do we show it?” At Loyola University and student groups needing a centralized Maryland, we understood that becoming an method of collaboration. Instructional tech- Fueled by the use of social media for recruit- IT organization of the future and “having a nologists have worked to spread awareness ment, retention, and community building, place at the table” required a strong definition and tailor sites to meet individual groups’ the demand for video-based communica- and understanding of what we do. Using ITIL needs, with positive outcomes. Attendees tion continues to soar. The MediaVision practices, we began defining our department’s will discuss how to utilize project sites for team will share proven, scalable strategies IT identity through a service catalog. nonpedagogical collaboration. designed to help resource-challenged video departments. Examples include collaboration with marketing staff, faculty co-produc- ers, and media-savvy students. Discussion among participants is encouraged.

48 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado Gartner is the world’s leading information technology research and advisory company.

We deliver the technology-related insight necessary for our clients to make the right decisions, every day. Visit gartner.com.

© 2012 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com. 1:45–2:30 p.m. require the collaboration of multiple offices Strategies for Personalized that share in data collection, analysis, and Mobile Applications: Making governance, but who should lead? Engage EDUCAUSE Meet and Greet Choices That Will Last in a spirited dialogue as campus leaders sday Meet ACTI and EDUCAUSE Mile High Ballroom 1A-C discuss ways to build strategic leadership Cybersecurity Staff and the Theresa Rowe, CIO, Oakland University; alliances to advance academic analytics. Cornelia Bailey, User Experience Consultant, Co-Chairs of HEISC University of Chicago; Jim Helwig, Project Facilities and IT Partnership: EDUCAUSE Central Manager, University of Wisconsin–Madison Improving Campus Energy Learn more about the EDUCAUSE Advanced Themes: Mobility, Leading Edge/Strategic In- Management and Sustainability

WEDNE Core Technologies Initiative and EDUCAUSE novation, Open and Community Source Mile High Ballroom 2C/3C activities in security and privacy, including the As mobile computing continues to increase on Joel P. Cooper, Independent Consultant; Higher Education Information Security Coun- Richard L. Goerwitz III, Data Warehouse campuses, students, faculty, and staff expect cil. Meet with Karen Wetzel, ACTI program Architect/Oracle DBA, and Martha M. to be able to authenticate into important manager, Rodney J. Petersen, senior govern- Larson, Manager of Campus Energy and applications and see personalized content on ment relations officer and managing director Sustainability, Carleton College their mobile devices. Our panel will discuss of the Washington Office,Valerie M. Vogel, approaches for addressing that demand now in Themes: Green/Sustainability, Strategic Value program manager, and HEISC co-chairs Peter a way that will serve you well into the future. of IT, Partnerships/Collaborations Murray, vice president and CIO at University This presentation outlines how the Carleton of Maryland, Baltimore, and Michele Norin, Infrastructure, Information CIO at the University of Arizona. facilities and IT staff responded, collabora- Security, and Identity tively, to institutional needs for better energy- Management 2:30–3:20 p.m. usage analytics, increased building automation A Community College Copes system reliability, and cost reduction by moving SCADA/control systems onto the institu- Featured Speaker and Competes Using IT Infrastructure tional network and by extracting data directly from these systems into a data warehouse. The “New Normal” and the Meeting Room 304 Need for Adaptation in Higher Allen D. Sinner, Director Enterprise Leading Sustained, Desired Education Technologies and Chief Technology Officer, Change Northern Virginia Community College Four Seasons Ballroom 1 Mile High Ballroom 2A/3A Kimberly Tuby, Vice President and Senior Themes: Cloud/Hosting/Sourcing/Virtualiza- Michael Kubit, Director ITS Run, Case Western Analyst Public Finance Group, Moody’s tion, Strategic Value of IT, Leading Edge/Strate- Reserve University; Laurie G. Antolovic, gic Innovation This session will focus on some of the new Deputy CIO, Indiana University Bloomington realities facing management teams and Increasing IT economies of scale enabled by Emerging trends in higher education boards of U.S. colleges and universities. These centralized hardware, software, and services require fundamental changes in our IT challenges include slowed revenue growth, has yielded attractive community college organizations. Without the right strategy continued evolution of educational delivery efficiencies, but wetware and management and approach, attempts at organizational formats, growing demand for organization challenges remain. Centralized IT infra- change could return unintended results that transparency, and increased need for operat- structure—specifically, virtualized comput- negatively impact an organization for years. ing efficiency and partnerships. Pressure on ing and distributed storage—is better able to This session will present how evidence- core revenue streams will require universities meet peak student demands brought on by based approaches can be used to facilitate to be more thoughtful, more creative, and recession-driven growth. and focus positive organizational change. tougher in adapting their institutions, considering new business models, and reconceptual- Leadership, Management, and ShareIT: OU’s People-First izing the sources and uses of available funds. Governance Approach to Designing a Private Building a Campus Alliance to Cloud for Tri-Campus Shared Concurrent Sessions Advance Academic Analytics Services Enterprise Information Systems Meeting Room 503/504 Furniture provided by Steelcase, Gold Partner and Services Craig Schoenecker, System Director for Meeting Room 501/502 How Accessible Are Google Apps? Research, Minnesota State Colleges and Jennifer Pike, Shared Services Program Universities; John P. Campbell, Associate Vice Manager, University of Oklahoma; Mark Mile High Ballroom 4E/4F President, Information Technology Academic Ferguson, Director of Application Services, Greg Kraus, University IT Accessibility Technologies, Purdue University; Ann Hill University of Oklahoma Health Sciences Center, Coordinator, North Carolina State University; Duin, Professor and Associate Vice President, and David M. Horton, Associate Vice President Terrill Thompson, Technology Accessibility and Peter Radcliffe, Executive Director of IT Shared Services and CTO, University of Specialist, University of Washington Planning and Analysis, University of Minnesota Oklahoma Health Sciences Center Moderated by: Linda L. Baer, Interim Vice Theme: Universal Design/Accessibility President for Academic and Student Affairs, Themes: Leading Edge/Strategic Innovation, Partnerships/Collaborations, Cloud/Hosting/ ATHEN will share the results of its func- Minnesota State University, Mankato Sourcing/Virtualization tional evaluation testing of Google Apps to Additional project contributor: Claudia assess their accessibility for multiple types of Neuhauser, University of Minnesota Facing aging data centers and increasing disabilities. Themes: Analytics/Business Intelligence, demand for services while containing costs, Partnerships/Collaborations, Student Success/ OU IT created ShareIT. Sixty staff from three Learning Outcomes campuses spent thirty days designing our shared services private cloud. Participants will Academic analytics advances on campus

50 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado WEDNE experience the processes and results of our iPad Lessons Learned and EDUCAUSE Community collaborative, people-first approach that is trans- Outcomes from Three Medical and CONSTITUENT GROUP forming how we work and deliver services. Schools Spotlight Libraries, E-Research, and Meeting Room 405/406 What the Heck Is EA? A Game Digital Content Warren Wiechmann, Faculty Director of

Instructional Technology, University of Exhibit Hall B-E, Learning Theater sday Digital Scholarship at Liberal California, Irvine; Jason Korenkiewicz, James Phelps, Enterprise Architect/Senior IT Arts Colleges Director, Educational Computing, Weill Architect, University of Wisconsin–Madison Mile High Ballroom 4A/4B Cornell Medical College; Michael L. Schwartz, Associate Dean for Curriculum, Yale University What the heck is enterprise architecture (EA) Lisa Spiro, Director, NITLE Labs, National and why should you care? Join ITANA in a Institute for Technology in Liberal Education– Themes: Mobility, Student Success/Learning game that explores the answer to that ques- NITLE; Robert K. Nelson, Director, Digital Outcomes, Leading Edge/Strategic Innovation tion. In the end, you’ll learn what EA is, what Scholarship Lab, University of Richmond; goes right when you use EA, and what goes Kathryn Tomasek, Associate Professor of The University of California at Irvine School wrong when you don’t. History, Wheaton College of Medicine, Weill Cornell Medical College, and Yale University’s School of Medicine were Themes: Student Success/Learning Outcomes, among the first medical schools nationally to Community Update Partnerships/Collaborations, Openness deploy iPad technology in their curricula. Each Policy and Security Discussion school will discuss its lessons learned and We will consider ideas for integrating the Mile High Ballroom 4C/4D digital humanities into teaching and research at early outcomes from student and faculty data. Kent Wada, Chief Privacy Officer and Director, small liberal arts colleges. We will offer strate- Learning in the Apps: Enabling Strategic IT Policy, UCLA; Michele Norin, CIO, gies for individual faculty and instructional The University of Arizona technologists interested in incorporating the a Student-Centered Approach Domain: Infrastructure, Information Security, digital humanities into courses, as well as rec- Meeting Room 403 and Identity Management ommendations for administrators interested in Andrew Allen, Deputy CIO, and Maya institutional and interinstitutional approaches. Georgieva, Associate Director, Center for This discussion session is your opportunity Innovation in Teaching and Learning, NYU to bring your hot topic or current issue before Teaching and Learning Stern, New York University a group of your peers for discussion and col- The Ins and Outs of Online Themes: Social Media/Networking/Web 2.0 and laboration. Possible topics include managing Learning 3.0, Mobility, Student Success/Learning Outcomes policy and security challenges and solutions related to cloud computing, BYOD, social Four Seasons Ballroom 2-3 The session will review the design, imple- media, privacy and fair information practices, Keith Bailey, Assistant Dean, Online Learning mentation, and evolution of the NYU and digital identities, as well as other emerg- and Director, e-Learning Institute, The Stern and XanEdu iPad app and share key ing issues. EDUCAUSE Policy staff and rep- Pennsylvania State University; Susan E. Metros, insights from student surveys, focus groups, resentatives of the Campus Policy Advisory Associate Vice Provost, Associate CIO, and and video interviews. The app offers Professor, University of Southern California Group and the Higher Education Information students a platform to access resources Security Council will also be on hand to listen Moderated by: Cole W. Camplese, Senior and engage in collaborative activities. We and share relevant resources. Director, Teaching and Learning with will explore the potential of an app-centered Technology, The Pennsylvania State University approach to learning. Discussion Sessions This session will compare and contrast two very different models for building Supporting Course Openness and delivering online learning programs. Transformation at Scale Meeting Room 407 Penn State maintains a highly decentralized Four Seasons Ballroom 4 David Wiley, Associate Professor of e-learning ecosystem where academic Alexandra M. Pickett, Associate Director, Instructional Psychology and Technology, colleges partner with the Penn State World SUNY Learning Network, SUNY System Brigham Young University; Patrick Masson, Campus to design, develop, and deliver Administration; Thomas Cavanagh, Assistant Chief Technology Officer, UMassOnline, University of Massachusetts Central Office program-level courses. USC decided to Vice President, Distributed Learning, outsource the development, marketing, University of Central Florida This meeting will focus on the emergence and and delivery of the majority of its fully Moderated by: Carie Page, Manager, adoption of open initiatives (MOOCs, OCW, online, Internet-delivered degrees to select Community Engagement, Next Generation OER, OSS) and the principles and practices vendor partners. Take part in this moderated Learning Challenges, EDUCAUSE that can help develop and enable communi- conversation between academic leaders who Encouraging pedagogical innovation at ties of practice. We’ll introduce the Openness share the same vision and goal—targeting your institution can be a delicate balancing Index as a reference resource; open the model and attracting a new demographic of highly act that requires a nuanced understanding up for discussion and critique to help frame qualified and professionally driven adult of faculty needs and a spirit of collaboration, attributes, causality, and authenticity in open- learners—but approach the challenge in good communication, and shared goals. ness; and illustrate areas of application. A radically different ways. But how can you support that transforma- panel of practitioners from OCW, OER, and tion at institutions outside your own walls, OSS communities will discuss their concep- when each has its own distinct faculty and tions of openness and open practice as we academic culture? Join two recent NGLC try to pull together common threads across grantees, the University of Central Florida initiatives. Topics will include the character- and the SUNY Learning Network, to learn istics, attributes, principles, and behavior that how they are using innovative approaches, promote open access, open-source software, open resources, and online tools to support open content, OER, open courseware, open course transformation across vast networks. research, and open standards, as well as management practices such as open governance.

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 51 sday WEDNE

2:30–3:20 p.m. cont’d Project Management State Systems Meeting Room 402 Meeting Room 505/506 Managing the Chaos and Randall Alberts, Assistant Director, Project Warren J. Wilson, CIO, Black Hills State University; Building Extraordinary Digital Management, Ringling College of Art and Design Linda Hilton, CIO, Vermont State Colleges Experiences This meeting will discuss issues that technical This meeting will focus on planning, coordi- Meeting Room 303 project managers face in higher education. nating, facilitating, and providing technology Bryan House, Vice President Product Participant-driven discussions may include services for state higher education systems. Marketing, Acquia identifying best practices and tools, promot- Identifying and exploring areas where col- ing a project management culture, managing laboration adds value, reduces costs, and Themes: Leading Edge/Strategic Innovation, cross-functional groups, starting a PMO, encourages cooperation will be central to the Open and Community Source, Social Media/ training project managers, and using process discussion. Directors or managers of IT for Networking/Web 2.0 and 3.0 and templates to initiate new projects. state systems or coalitions of colleges, coordi- As campuses struggle to maintain out- nators of statewide networks, and system- dated IT infrastructures and legacy systems Research Computing level IT users such as directors of distance while dealing with numerous departments, Meeting Room 404 learning coalitions should plan to participate. decentralized IT, tight budgets, and multiple Richard L. Moore, Deputy Director, San Diego stakeholders, moving to advanced IT solu- Supercomputer Center, University of California, CIO Open Space Session tions is a daunting task. How can campuses San Diego; David Stack, Deputy CIO, University manage this chaos while supporting their of Wisconsin–Milwaukee; Suresh Balakrishnan, Learner Relationship Assistant Vice Chancellor and Deputy CIO, and stakeholders’ needs for digital experiences? Management Donald Z. Spicer, Associate Vice Chancellor In this session, participants will discuss solu- and CIO, University System of Maryland Meeting Room 605 tions for changing IT on campus. Greg Ratliff, Senior Program Officer, Bill & This meeting provides a forum for discuss- Melinda Gates Foundation Professional Development/Staff ing research computing, research cyberin- Management frastructure, and the use of technology to CIOs are invited to join this discussion on Meeting Room 401 support the administration of the research supporting student success and institutional capacity for effectively implementing Eric Bird, Vice President for Technology/CIO, enterprise. The deputy director of the San Massachusetts College of Art and Design; Diego Supercomputing Center will present learner relationship management solutions. Tracey Leger-Hornby, Dean of Library the Research Cyberinfrastructure Initiative Services, Worcester Polytechnic Institute that emerged from UC San Diego’s “Blue- print for the Digital University.” This group focuses on all issues concerning recruiting, training, and managing staff, including finding creative PD opportunities, developing career paths, and building strong teams. Managers and aspiring managers at all levels are welcome.

52 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado WEDNE Technology Solutions VMware, Gold Partner 3:20–3:50 p.m. Beam Me In: Telepresence Meeting Room 507 and Creating an Interactive, Please see the web listing for information on EDUCAUSE Meet and Greet Impactful Learning Experience this session. Meet EDUCAUSE Mile High Ballroom 1D-F 2:30–3:30 p.m. Professional Development Staff sday Andy Lausch, Vice President–Higher EDUCAUSE Central Education, CDW Government; Edmund Clark, Vice President for Technology and CIO, Meetings Stop by to visit with Norma Holland, direc- Minnesota State University, Mankato; Peter tor of program management, and Shannon Rettler, West Bend and Online Campus and ELI 2013 Program Committee Smith, associate director, to discuss the Community Administrator, Moraine Park (program committee members and invitees only) variety of professional development opportu- Technical College Meeting Room 202 nities, including management and leadership Domain: Teaching and Learning Kuali Foundation Open Meeting programs, your association offers. for CIOs and Senior IT Leaders Themes: Leading Edge/Strategic Innovation, Cloud/ 3:30–4:30 p.m. Hosting/Sourcing/Virtualization, Strategic Value of IT Meeting Room 607 Telepresence offers new ways to easily bring In this session, leaders from the Kuali com- Meeting together students and faculty across campuses munity will be on hand to talk with CIOs or the country in an exciting interactive envi- and other leaders in higher education who Chief Privacy Officers ronment. Leaders from two institutions will want to learn more about what’s happen- (by invitation only) share how telepresence is changing the look ing in the Kuali community and to address Meeting Room 201 and feel of learning on their campuses and future directions for Kuali and other strategic how your institution can do the same. initiatives. The Kuali Foundation provides 3:40–4:30 p.m. open-source software to higher education for If Not Now, When? Challenges enterprise and other systems. Over the past Featured Speaker Facing American Education two years we’ve seen a significant increase in the number of schools that have implemented Mile High Ballroom 2B/3B Student Success at Scale: the software. Please join us for this informal Adrian Sannier, Senior Vice President of What Have We Learned networking opportunity and to learn more Product, Pearson from Applying Technology to about the Kuali Foundation and its many Domain: Teaching and Learning open-source projects. There will be plenty of Persistent Challenges? time for questions and informal discussion. Four Seasons Ballroom 1 Themes: Leading Edge/Strategic Innovation, Josh Jarrett, Deputy Director, Education, Openness, Strategic Value of IT 2:30–4:30 p.m. Postsecondary Success, Bill & Melinda Gates For more than two decades technology Foundation has been “on the verge” of transforming Meeting Multiple efforts are under way to leverage education, yet for the most part school has technology to improve student success, includ- remained unchanged. Is it possible that the EDUCAUSE Institute New IT ing initiatives in online courseware, adaptive force that has continually improved every Managers Program Faculty learning, social media, and learning analytics. other facet of modern life will ultimately (faculty members only) What have we learned from these pioneer- have no fundamental impact on education? Meeting Room 706 ing efforts? What is working for students and Or are we finally at the brink of real change? institutions, and where are emerging solutions 3:20–3:40 p.m. overhyped? In this session, we will share the Client-led Sessions latest findings from multiple efforts to improve Data Center Refresh: Best MEETING student engagement, learning, retention, and degree completion. We’ll try to make sense of Practices at the University of For International Participants: a rapidly evolving ecosystem and share some Northern Colorado Informational Session on the humble predictions for the future. Meeting Room 301/302 Core Data Service Ryan Rose, Director Information Technology, Meeting Room 604 University of Northern Colorado Join us for a discussion about the benefits Domain: Infrastructure, Information Security, of participating in the EDUCAUSE Core and Identity Management Data Service benchmarking tool with Susan Themes: Cloud/Hosting/Sourcing/Virtualiza- Grajek, vice president for data, research, and tion, Strategic Value of IT analytics, and Leah Lang, senior IT metrics and benchmarking analyst. Join the staff at UNC for this discussion of best practices for refreshing the univer- Beverage Break sity data center to keep pace with rapidly Sponsored by Hyland Software, Silver Partner escalating network demands. Learn how to support new applications and virtualized Foyers environments, including when to buy, what Take time to refuel and relax. Get the energy to buy, single vendor or multiple vendors, boost you’ll need to make the most of the many virtualization implications, and more. opportunities that surround you! Coffee, tea, and sodas are available during this time.

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 53 3:40–4:30 p.m. cont’d Fostering Diverse IT Leadership No Server Left Behind: Moving and Staff for a Global Future a Thousand Servers to Their Concurrent Sessions Mile High Ballroom 4A/4B New Home

sday Infrastructure, Information Abraham George, CIO, Columbus State Meeting Room 405/406 University; Pablo G. Molina, Adjunct Curtis W. Hillegas, Director of Research Security, and Identity Professor, Georgetown University; Management Computing, and Donna E. Tatro, Director, Ke’Anna Skipwith, Instructional Designer, Enterprise Infrastructure Services, Princeton Moving to the Cloud with Northeastern University; Keith W. McIntosh, University Vice Chancellor for Information Technology Our Friends: Developing and and CIO, Pima County Community College Themes: Partnerships/Collaborations; Strategic

WEDNE Supporting Internet2 NET+ District; Margaret G. Massey, CIO, Spring Communication, Media, and Marketing; Strate- Services Hill College; Bruce Maas, CIO and Vice gic Value of IT Provost for Information Technology, University Meeting Room 505/506 of Wisconsin–Madison; Shelli B. Fowler, Princeton University completed a new data Jerrold M. Grochow, Senior Consultant, Executive Director of Graduate Development center in December 2011. While we had EDUCAUSE; Charles Aikman, Manager, Programs and New Pedagogies, Virginia Tech long-standing plans to move many of the Knowledge Management, Indiana Moderated by: Richard J. Bazile, Dean, Learning university’s centrally managed administra- University; Walt Magnussen, Director for Resources, College of Central Florida tive and research servers to the new facility, Telecommunications, Texas A&M University; cost-savings opportunities and competing James N. Bradley, Associate Vice President Attention to diversity and inclusivity can demands for space expanded the server Information Technology and Academic significantly benefit an organization in migration efforts to all departments. Computing, Tulane University many ways. How can we systematically Internet2 is working with over 30 universities improve diversity in IT, from entry level Strategic Communication and and a dozen service providers to implement to key leadership? Learn how to open a Collaboration to Drive Outcomes cloud services that operate over the Internet2 dialogue and create networks for collabora- Mile High Ballroom 4E/4F network and use InCommon authentication. tion to support group members, provide This session will discuss the types of services mentors, and advocate for diversity issues. Sue B. Workman, Associate Vice President, Indiana University; Lisa A. Stephens, Senior currently available or planned to be available, Information Technology, Strategist, Academic Innovation, University how universities can sponsor or participate in at Buffalo creating a service, and how the community is Leadership, and the Future of working together to support these services. Higher Education Themes: Partnerships/Collaborations; Cloud/ Hosting/Sourcing/Virtualization; Strategic Four Seasons Ballroom 2-3 Communication, Media, and Marketing Leadership, Management, and Earving L. Blythe, Vice President for Governance Information Technology and CIO (Retired), A culture of trust is critical in leveraging Campus Computing Virginia Tech resources to meet a strategic vision. This 2012: The National Survey of Over the last 30 years, colleagues in informa- presentation will explore the role advisory groups play in Indiana University’s 1IUIT Computing and Information tion technology have advocated for and led major shifts in the technological underpinnings initiative and how SUNY uses a similar Technology in American Higher of learning, teaching, and research. Over the approach (FACT2) to promote large-scale Education next 30, we will experience trials unique in the advisory efforts within a 64-campus system. Four Seasons Ballroom 4 history of higher education. Changes in how Students and the Campus IT Kenneth C. Green, Founding Director, The the global community interacts and learns, set Campus Computing Project in motion by accelerating technological innova- Organization: Bridging the Gap tions, will either create great opportunity or Meeting Room 503/504 Themes: Strategic Value of IT, Analytics/Busi- ness Intelligence, Cloud/Hosting/Sourcing/ result in significant irrelevance for traditional Dustin Atkins, Director, External Relations– Virtualization institutions of higher education. Erv Blythe CCIT, Clemson University will share his perspectives on the changing Themes: Partnerships/Collaborations, Leading Begun in 1990, Campus Computing is the nature and strategic importance of information Edge/Strategic Innovation, Student Success/ largest continuing study of e-learning and technology and especially on the aggressive Learning Outcomes information technology in U.S. higher and effective leadership so critical to the future education. This session will present data of our institutions and to education. This presentation will explore the tactics from the 2012 Campus Computing Survey, deployed in Clemson University’s IT orga- focused on IT security issues, strategic and WINNER: 2012 EDUCAUSE Leadership nization for engaging students in strategic financial planning for IT, cloud computing, Award. Award sponsored by Moran Technology IT planning decisions through its innova- LMS transitions, mobile apps, and migra- Consulting, Silver Partner. tive IT Student Advisory Board. Outcomes tion to open source. will include an overview of problems, solutions, and strategies for leveraging student involvement in a campus IT organization to arrive at a sustainable, mutually beneficial partnership that fosters collaboration.

54 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado Excuse our bragging…

Jenzabar was selected by more schools than any other SIS vendor.*

Discover why at booth #1001.

www.jenzabar.com/educause

ASK LEARN CONNECT your peers best practices with the best & brightest

Come to #1001 and talk with Jenzabar Attend our presentation: “Extending Join the fun in #1001 at the Jenzabar clients who are thriving in: Your IT Staff: Off-load the Right Projects Bring Your Own Device (BYOD) Party. and Deliver Quality Support.” Wed, 11/7, 4:30 pm – 6:30 pm Academic Solutions Wed, 11/7, 10:30 am - 11:20 am Lots of prizes and surprises await. Business Intelligence & Analytics Mile High Ballroom 4A/4B Managed Services Speakers/Panel Members:

Social & Mobile Communications David Edminister Student Success Director of Information Technology Naropa University

Don Davis Assoc. Vice President, CIO Information & Media Technology Azusa Pacific Online University

Ben Bassett Vice President of Software & Services Jenzabar

[email protected] 877-536-0222

*Higher Education 2012 SIS Market Trends and Leaders Report, The Tambellini Group ©2012 Jenzabar, Inc. Jenzabar ® is a registered trademark and the Jenzabar logo is a trademark of Jenzabar, Inc. 3:40–4:30 p.m. cont’d Rapid Evaluation of Social sion will provide attendees an opportunity Networking Tools to discuss the impact of data gathered Support Strategies and Services in these spaces on teaching and learning Mile High Ballroom 4C/4D experiences in multiple disciplines, across

sday Making the Business Case Diane Elizabeth Sieber, Director, Herbst different ALCs, over multiple years. for a Virtual Computing Lab Program of Humanities, Associate Professor, Mile High Ballroom 1A-C Caroline Sinkinson, Instruction Librarian, EDUCAUSE Community and Mark J. Werner, Associate Director of Timothy Murphy, Director, Classroom and Academic Technology Research, University of and Constituent Group Lab Technologies, and John Prette, IT Project Colorado Boulder Manager, George Mason University Spotlight Themes: Partnerships/Collaborations, Social WEDNE Themes: Cloud/Hosting/Sourcing/Virtualiza- Building Networks in Media/Networking/Web 2.0 and 3.0, Open and tion, Strategic Value of IT Community Source Challenging and Unique At George Mason University, we analyzed Environments As changes in mobile and social technolo- the costs of provisioning physical and Exhibit Hall B-E, Learning Theater gies accelerate, universities need to respond virtual computing services, based on our quickly and effectively to select tools that Pete Hoffswell, Network Manager, Davenport experience with computer labs. The analysis improve teaching and learning. We will pres- University assessed quantitative and qualitative ent research findings on academic uses of There are unique (and entertaining) chal- aspects of provisioning, costs incurred and social learning tools and outline a collabora- lenges encountered when given the task of costs saved, allowing us to assess the value tive, multidisciplinary process for quickly building a network within a very short time of both services. Results will be discussed. identifying, evaluating, and recommending frame in an unknown environment. Come new academic technology adoption. see experiences in building networks for The Teaching and Learning North American Network Operators Group Beyond E-Books: Right- Reading, Writing, and Robots: (NANOG) and share your own stories. Sized Mobile Content for Using Remote-Control Learning Anywhere Videoconferencing for Discussion Sessions Mile High Ballroom 2A/3A Instructional Enrichment Business Continuity Management Kyle Bowen, Director of Informatics, Purdue Meeting Room 401 Meeting Room 303 University Nils Erik Holgersson, Academic Consultant– Brian T. Nichols, Interim CIO and Executive Videoconferencing and Classroom Technology, Themes: Mobility, Leading Edge/Strategic In- Director for Administrative Services and Risk Timothy M. Logan, Associate Vice President– novation, Consumerization of Technology Management, Louisiana State University Electronic Library, and Pattie Orr, Vice Every student makes the choice for how President for IT/Dean of University Libraries, This group provides a forum for strategic and where learning will take place. Increas- Baylor University and tactical discussions regarding the abil- ingly, students are turning to mobile Additional project contributor: John Korb, Advanced ity of institutions of higher education to devices for accessing their learning content. Applications and Distance Learning Specialist, maintain or restore business and academic To enable faculty to build mobile-ready Texas Education Telecommunications Network services when some circumstance disrupts normal operations. Discussion topics may content from a variety of different media, Themes: Partnerships/Collaborations, Con- Purdue developed Jetpack, a mobile learn- sumerization of Technology, Leading Edge/ include disaster recovery (the activities ing application that offers an alternative to Strategic Innovation that restore the institution to an acceptable texts, course packs, and class handouts. condition after suffering a disaster) as well The presentation will address the capa- as performing risk and impact assessments, Crossing the Chasm between bilities and possibilities of using remotely prioritizing business processes, and restoring Educators and Game controlled, self-propelled, wireless video- operations to a “new normal” after an event. conferencing “robots” in museums, art Developers for Improving galleries, and libraries to deliver instruc- edACCESS Game-Based Learning tional materials to schools and home-bound Meeting Room 403 Meeting Room 301/302 students. The presenters will demonstrate John Bruggeman, Director of Information Erin E.P. Morris, History Instructor, Chemeketa the VGo robotic videoconferencing system Systems, Hebrew Union College–Jewish Community College; Chris Skaggs, Chief and discuss possibilities for its use. Institute of Religion Technology Officer, Soma Games Teaching and Learning Computing issues and approaches at very Themes: Leading Edge/Strategic Innovation, Experiences in Active Learning small schools can bear little relationship to Partnerships/Collaborations, Student Success/ what is done at schools with thousands of Learning Outcomes Classrooms: Do They Make a Difference? students. This fact led to the 1992 creation Game-based learning has grown in recent of ACCESS (Administrative and Cam- Meeting Room 501/502 years as research continues to demonstrate pus Computing Environments at Small its effectiveness. However, broad adop- Adam B.A. Finkelstein, Educational Schools) for small colleges and private Developer, Teaching and Learning Services, tion and success is reliant on collaboration secondary schools with enrollments of less McGill University between educators and educational game than 1,000 FTE. In 2001 the group changed developers. This session will demonstrate Themes: Leading Edge/Strategic Innovation, its name to edACCESS, with its own web- how to plan, design, implement, and Professional Development/Training, Student site at www.edaccess.org. measure pedagogically sound game-based Success/Learning Outcomes learning for all levels of education. Active learning classrooms are technology- rich, collaborative environments designed to engage students actively in deep and meaningful learning. This interactive ses-

56 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado WEDNE Decision Support/Data Technology Solutions Domain: Teaching and Learning Warehousing Drive Efficiency and Faster Themes: Leading Edge/Strategic Innovation, Meeting Room 304 Cloud/Hosting/Sourcing/Virtualization, Stu- Ora Fish, Senior Director, New York Decision Making with SIS- dent Success/Learning Outcomes University; Theodore Bross, Associate Complementing ECM The consumerization of IT and the need to Director, Administrative Information Services,

Mile High Ballroom 2C/3C sday Princeton University improve graduation rates and increase staff Moderated by: Tom von Gunden, Industry productivity is driving institutions to think Manager, Higher Education, Hyland Software Decision support encompasses a range of differently about technology. Join higher ed topics that includes business/institutional Domain: Enterprise Information Systems and leaders to discuss how cloud computing and intelligence, data warehousing, executive Services new classroom technology like Windows 8 information systems, data mining, data Themes: Green/Sustainability, Leading Edge/ and Office 2013 can improve learning out- marts, and performance management. This Strategic Innovation, Strategic Value of IT comes and institutional effectiveness. meeting will provide a forum to discuss organizational and technological issues, Effective higher education institutions rely The Many Opportunities of Open tools, and solutions for implementing heavily on the availability of information. Educational Resources Learn from a panel of colleges and universi- business intelligence and data warehouses Meeting Room 404 to address managerial decision making, ties how to leverage enterprise content Jeff Seaman, Co-Director, Babson Survey management (ECM) capabilities in SIS strategic planning, and information report- Research Group; Clancy Marshall, Senior ing. The meeting offers a great opportunity environments to arm decision makers with Vice President, Pearson; William Muirhead, to connect with your colleagues and share accurate and up-to-date document-related Associate Provost, Academic and Information best practices and lessons learned. data to increase operational effectiveness Technology, University of Ontario Institute of and provide exemplary service. Technology; Cory Stokes, Director–Technology Distributed Technology Support Assisted Curriculum, University of Utah Meeting Room 402 Seton Hall Takes Education Moderated by: Peter Van Tienen, Vice Julianne Journitz, Director of Client Services, Innovation to a New Level with President, Repository Solutions and Strategy, Pomona College; Kathy Kral, CIO, University Mobile Technology EQUELLA of West Georgia Meeting Room 407 Domain: Teaching and Learning This session will explore distributed technol- Benjamin Kruse, Lead Marketing Manager, Themes: Open and Community Source, Social ogy support from the perspectives of mission AT&T; David W. Middleton, Assistant Vice Media/Networking/Web 2.0 and 3.0 and results. We will take into consider- President, Finance and Technology/Executive ation the nature of central and distributed Director, Center for Mobile Research and Many CIOs and faculty are exploring how organizations, highlighting opportunities Innovation, and Michael Taylor, Academic to incorporate Open Educational Resources for synergy and coordination and clarifying Director, CMRI/Associate Professor, Seton into their programs and courses. However, areas that tend to be best delivered by central Hall University research reveals widespread misunder- or distributed support units to avoid dupli- Domain: Enterprise Information Systems and standing of what defines OER and how best cation of effort and unnecessary competi- Services to search, store, and manage OER materials. tion, particularly in light of recent economic Themes: Leading Edge/Strategic Innovation, Join us for a discussion as we explore the trends across higher education. Mobility, Student Success/Learning Outcomes opportunities and challenges of OER from CIO and faculty perspectives. CIO Open Space Session Seton Hall University has always been on the forefront of advancing teaching and Meeting The Insider’s View on the learning through technology. Through its Recruitment of a CIO Center for Mobile Research and Innova- Network Council Meeting Room 605 tion, and in collaboration with AT&T, SHU (by invitation only) Philip J. Goldstein, President, Goldstein & provided each freshman with a Nokia Meeting Room 204 Lumia 900 device for the summer/fall 2012 Associates; Mary Beth Baker, Managing The EDUCAUSE/Internet2 Network Coun- Partner, Next Generation Executive Search academic year to collaborate on projects cil will meet to discuss how the council and access school resources. Learn why the Higher education CIOs are invited to join the engages other stakeholders and govern- devices were deployed on campus and how managing partners of Next Generation Exec- ment to develop policy, provide guidance, students are using them for learning. utive Search to discuss advice and lessons and more, as well as to discuss the range of learned during the executive search process. Hot Topic Panels possible services closely related to networks Candid perspectives from the point of view (e.g., policy components around building of the search committee, the search firm, and Improving Learning through networks for research). even references will provide valuable insight Agil-IT: Cloud Computing and and preparation for sitting and rising CIOs Classroom Technology for the considering new leadership opportunities. New Digital Era Mile High Ballroom 1D-F Andrea Beesing, Assistant Director, IT Security, Cornell University; Stephen G. Landry, CIO, Seton Hall University; Charles McMahon, Vice President for Information Technology/CTO, Tulane University Moderated by: Cameron Evans, US Chief Technology Officer, Microsoft Corporation Additional contributor: Alan Cattier, Director, Academic Technologies, Emory University

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 57 4:30–5:15 p.m. 4:40–5:30 p.m. 5:40–6:30 p.m.

Demo EDUCAUSE Community EDUCAUSE Community

sday and Constituent Group and Constituent Group EDUCAUSE Core Data Service SPOTLIGHT SPOTLIGHT Reporting Tool Registration, Lobby D Identity and Access Video Premiere of IT EDUCAUSE launched a new reporting tool Management Hot Topic Accessibility: What Campus for the Core Data Service this fall. The tool is Lightning Round Leaders Have to Say designed to improve your ability to analyze WEDNE Exhibit Hall B-E, Learning Theater Exhibit Hall B-E, Learning Theater survey data and create peer group compari- DO YOU Christopher Duffy, Chief Information Officer, Terrill Thompson, Technology Accessibility sons. Join EDUCAUSE research staff to explore Peirce College Specialist, University of Washington the tool, ask questions, and share feedback. This spotlight will provide a lightning round Please join us for the premiere of the video on some emerging areas of importance: the EDUCAUSE Meet and Greet IT Accessibility: What Campus Leaders Have to RECOGNIZE National Strategy for Trusted Identities in Say. This video, produced by AccessCom- Meet EDUCAUSE Cyberspace, privacy-enabling processes, puting at the University of Washington Professional Development Staff and federations with federal government with support from the National Science agencies, as well as supporting K–12 IAM Foundation, features presidents, chancel- EDUCAUSE Central ME? initiatives, leveraging state federations, using lors, CIOs, and other IT leaders from higher Stop by to learn more about EDUCAUSE the InCommon federation and trust services, education sharing their thoughts, insights, conferences, Institute programs, constitu- accessing cloud providers, provisioning dis- and strategies regarding IT accessibility. The ent groups, the Fellowship program, and tance education students, using the CommIT premiere will include talks by some of the how to host an event on your campus. Visit Collaborative, and more. participants and an opportunity to discuss with Julie Little, vice president of teaching, accessibility with national experts. learning, and professional development, 5:15–5:45 p.m. and Lida Larsen, manager of regional pro- 6:00–9:00 p.m. grams, to discuss the variety of professional EDUCAUSE Meet and Greet development opportunities your association Reception offers and share your interests and ideas. Meet the President and CEO I’M A DIGITAL NATIVE. EDUCAUSE Central Meet the Editors of Next Generation Learning EDUCAUSE Review/EDUCAUSE Stop by to visit with Diana G. Oblinger, EDU- Challenges Grantees CAUSE president and CEO. Come by to say AN ACTIVE LEARNER. Review Online (by invitation only) hello, hear the latest news from EDUCAUSE, Capitol Ballroom 1, Level 4, Hyatt Regency Hotel EDUCAUSE Central and offer input on our future directions. An invitation-only gathering of Next Gen- Stop by for an informal opportunity to speak eration Learning Challenges grantees from with D. Teddy Diggs and Nancy Hays, 5:15–6:00 p.m. the first three waves of funding. editors of the association’s award-winning publication EDUCAUSE Review and the new EDUCAUSE Meet and Greet 6:30–8:00 p.m. EDUCAUSE Review Online, about authoring opportunities and topics of current interest. Meet ECAR and Core Data Service Staff Reception 4:30–6:30 p.m. EDUCAUSE Central Kuali Foundation Stop by for an informal opportunity to learn Capitol Ballroom 3, Level 4, Hyatt Regency Hotel Networking Reception in more about the EDUCAUSE Center for the Exhibit Hall The Kuali Foundation provides open-source Applied Research, the top-ten IT issues report, software to higher education for enterprise and Sponsored by Desire2Learn Incorporated, and the Core Data Service. Meet with Susan other systems. Over the past two years we’ve Platinum Partner, Booth #1440, Epson, Grajek, vice president for data, research, and seen a significant increase in the number of Gold Partner, Booth #1632, and Bradford analytics, Pam Arroway, senior statistician, Networks, Booth #706 schools that have implemented the software. Leah Lang, senior IT metrics and benchmark- This reception is open to all EDUCAUSE Exhibit Hall B-E ing analyst, Eden Dahlstrom and Jackie attendees, so please join us to network with After a day of attending conference sessions Bichsel, senior research analysts, and Tyson friends from institutions that have joined Together, we can create the future. and exploring technology solutions with Anderson, senior infographics and data visu- Kuali, to talk to colleagues from schools that some of the brightest minds in higher educa- alization specialist. may be considering joining, and to learn more tion IT, join your colleagues for an informal about projects and activities under way. The gathering with drinks and hors d’oeuvres in executive director and other key leaders from the exhibit hall. You will have the chance to the Kuali community will be available to speak learn about exciting technology solutions for with attendees. Or just come have fun! your campus from more than 270 companies. Don’t forget to scan your badge at all of the sponsor booths for a chance to win one of three complimentary registrations to MEET THE ACTIVE LEARNER. EDUCAUSE 2013 in Anaheim, California. Winners will be announced on Thursday. blog.blackboard.com

58 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado DO YOU RECOGNIZE ME?

I’M A DIGITAL NATIVE. AN ACTIVE LEARNER.

Together, we can create the future.

MEET THE ACTIVE LEARNER. blog.blackboard.com bringing Knowledge to Life

Join our hot topic panel where thought leaders will discuss the opportunities, challenges and success factors in this age of digital resources. Thursday, 11/08/12 — 2:40 PM – 3:30 PM

Desire2Learn creates a flexible, personalized learning environment that puts each student at the center of the educational experience, while enabling institutions to grow and thrive in a rapidly changing world.

Visit us at booth #1440 to:

• Hear how customers are using our solutions to increase • See our solutions in action and discuss how we can align student engagement and institutional effectiveness with your institution’s goals

• Experience a live demo of a newly released product • Enter for your chance to win one of many prizes!

www.Desire2Learn.com THURTHURSsdayday 61 - - Morning Refreshments 7:00 a.m.–7:30 p.m. 7:30–8:00 a.m. International Welcome Lounge Open 604 Meeting Room an international attendee, stop by this informal lounge If you’re and recharge your to connect with colleagues, check e-mail, relax, access to a printer, also find refreshments, convenient devices. You’ll and basic office supplies. GroupEDUCAUSE Community and Constituent Lounge Open 610/612 Meeting Room This space is designed for members of the EDUCAUSE commu nity and constituent groups to connect with each other. Organize content, impromptu and birds-of-a-feather meetings, share valuable or just relax and recharge in this informal setting. Just drop in or use space for larger meetings. the on-site scheduling board to reserve See you there! Foyers Start your morning right as you plan your day and compare strate gies with colleagues for how to get the most from the professional present. Coffee, tea, and and networking opportunities development during this time. sodas will be available EDUCAUSE 2012 ANNUAL CONFERENCE | EDUCAUSE 6-9 | November Colorado Denver, 8 EMBER v o N , , sday 7:00 a.m.–6:30 p.m. 7:00 a.m.–5:30 p.m. isit EDUCAUSE Central, a community hub near registration, to con- obby D obby D obby THUR CIO Lounge Open , Platinum Partner Incorporated by Desire2Learn Sponsored 601/603 Meeting Room Higher education CIOs are invited to relax and hold informal gatherings in this centrally located room. Enjoy an assortment of snacks spot to charge your and find a quiet, comfortable and beverages streamed general sessions, and check your e-mail. devices, watch nect with association leaders and learn about recent EDUCAUSE activities. Stop by to take a break and recharge your laptop or mobile device. L EDUCAUSE Central Open L V Registration Desk Open by Jenzabar, Platinum Partner Sponsored Speaker Ready Room Open 207 Meeting Room visit to test their equip- Speakers using technology are encouraged to modifications. ment, prepare for their sessions, or make last-minute 62 THURsday the Institution Accessibility Initiativeacross Network Committee Committee Development Advisory EDUCAUSE Professional EDUCAUSE 2012 ANNUALCONFERENCE |November 6-9|Denver, Colorado University ofIllinoisat Urbana-Champaign of Information Technology Accessibility, University; JonGunderson, Coordinator Technology Manager, ThePennsylvania State Christian Vinten-Johansen, Information State University, Office oftheChancellor; Accessible Technology Initiative, California Northridge; CherylPruitt,Director, Design Center, California State University, Susan Cullen, Program Manager–Universal Mile access totoday’sdiscoveries andinsights. ment, willensurethatfuturegenerationshave combined withsuccessionrightsmanage- political environments.Replicationdiversity, zational structures,geographicregions,and across diverse software architectures,organi- and metadataofresearchscholarship DPN isacommitmenttoreplicatethedata scholarly andculturalrecord. At theheartof will providesecuredigitalarchivingofthe owned byandfortheacademy,which by creatingafederatedpreservation network, tion community’scurrentpreservation efforts members, DPNbuildsonthehighereduca- Network. With morethan50institutional ring inlaunchingtheDigitalPreservation This sessionwilladdresstheprogressoccur- University ofVirginia James L.Hilton, Vice President andCIO, Four Seasons Sponsored byPresidio Meeting Room 204 (committee membersonly) Jackson, vicepresident. Gregory A. activities incampusandpublicpolicywith Join usforadiscussionaboutEDUCAUSE Meeting Room 604 EDUCAUSE Policy Informational Sessionon For InternationalParticipants: and E C F M nterprise eatured o 7:30–8:00 a.m.cont’d 8:00–8:50 a.m. 7:30–8:45 a.m. eeti Implementing an Implementingan TheDigitalPreservation n H S igh curre er n B vices allroom 1A-C g B allroom 1 I S n nf pea t ormation S essio k er

n S s ystems

Holy GrailofIT For campuses, managing thousands of For campuses,managing thousandsof admissions-related servicesiscumbersome. ing thecredentialsassociatedwith multiple For studentstransitioningtocollege, manag- Partnerships/Collaborations ization, LeadingEdge/StrategicInnovation, Themes: Cloud/Hosting/Sourcing/Virtual- University ofMaryland,Baltimore County for Information Technology andCIO, AcademyOne; JohnJ.Suess , Vice President David K.Moldoff, Founder andCEO, Meeting Room 301/302 the AdmissionsProcess A GameChanger:Rethinking on hardware, software, andlabor. administration, security,mobility,andROI offering thebenefitsofsustainability,IT change thefutureofbusinesscomputing, across 500staffworkstations.VDIcannow dozens ofcriticalbusinessdatabasesystems der’s HousingandDiningdepartmentwith virtual desktopdeploymentatCU–Boul- Learn aboutthedetailsofasuccessful Green/Sustainability, Mobility Themes: LeadingEdge/StrategicInnovation, University ofColorado Boulder Analyst, Information Technology Services, Alfred C.Roberts III,Systems Administrator/ Technology–Housing andDiningServices, and IT, Robert Dixon, Director ofInformation Eric DenBraber, Assistant Director–Housing Four Seasons authenticated mobileapplications. governance behind Adelphi University’s will discussthetechnology,support,and information atanytimeandanywhere.We individual expectsaccesstotheirprivate disseminated andconsumed.Today’s have revolutionizedhowinformationis Mobile deviceslikesmartphonesandtablets Theme: Mobility Adelphi University Finkelstein, ManagerofWeb Technologies, Enterprise Information Systems, andScott Michael DiCrescio, Associate Director Mile Connecting theEnterprise The NextPhaseofMobility: planning andinitiationtomatureprojects. initiatives atdifferentlevels ofmaturity,from institutions willdiscusslarge-scaleaccessibility be accessible.Inthispanel,stafffromseveral a vividremindertheweb isrequiredbylawto Recent civilrightsactionagainstuniversities is Theme: Universal Design/Accessibility M S I nfrastructure ecurit ana Achieving Virtualization: The AchievingVirtualization:The H igh gement B y allroom 1D-F , and B allroom 2-3 I dentit , I nf ormation y

Position on theJourneytoaFirstCIO lines thisprocessforeveryone involved. cation andcorporatepartnersthatstream- innovative partnershipbetween higheredu- or goelsewhereiswasteful. Joinusforan accounts forapplicantswhoaren’taccepted of ITwithsafetyandsecurity-relatedfunctions. thatencourageproactive integration exercises opportunities toexplorecasestudiesand participants This interactive sessionwillgive in leveraging ITinfrastructureinnewways. however, thereissignificantstrategic value IT infrastructureforteachingandresearch; Most institutionshave invested heavilyin Collaborations, RiskManagement Themes: StrategicValue ofIT, Partnerships/ and Resilience, Virginia Tech Converged Technologies for Security, Safety, and Brenda van Gelder, Executive Director, Christopher Rossi, Emergency Coordinator, Meeting Room 501/502 Enhanced CampusSafety Leveraging ITInfrastructurefor ney toward thatfirstCIOposition. used duringthedifferentstepsin thejour- cover different mentoringstyles thatcanbe professional development. Thissessionwill can beleveraged effectively toassistinone’s many differentmentoringstyles, andeach tional long-term,one-on-onestyle. Thereare Mentoring hasevolved beyondthetradi- University ofOregon Melissa Woo, Vice Provost for ISandCIO, Four Seasons results andvalue. colleges anduniversities todemonstrate era whenthereisincreasingpressureon cally aboutthefutureofhigheredITinan provide aframeworkforthinkingstrategi will benoexception.Thispresentation and inmostindustries;highereducation driven significantchangesinourdailylives Advances ininformationtechnologyhave Intelligence opment/Training, Analytics/Business Themes: StrategicValue ofIT, ProfessionalDevel- CIO (Retired), Yale University University ofCentral Florida; PhilipE.Long, Joel L.Hartman,Vice Provost andCIO, President, Analytics, Colorado College; Randall J.Stiles , SpecialAdvisorfor the Mile Higher Education The ChangingRoleofITin Consulting, Silver Partner. Award. Award sponsoredbyMoran Technology L G eadership overnance The Importance of Mentors TheImportanceofMentors WINNER: 2012EDUCAUSERising Star H igh B allroom 2 B , M allroom 4 ana B /3 gement B , and

- THURsday 63 s n essio n S n iscussio D Strategic Value of IT, Partnerships/ of IT, Themes: Strategic Value Collaborations, Risk Management This meeting will address the adoption and implementation of ITIL (Information Infrastructure Library) guidance Technology and the related issues and obstacles that are particular to higher education. Depending on - may conduct separate conversa interest, we to learn more about tions for those who want This group is dedicated to the discussion of games for learning, which can include gami- fication, assessment, research, pedagogy, and more. From traditional board games to complex online experiences, games are an to lend structure, motivation, excellent way All and enjoyment to a learning experience. of interest are welcome. levels IT CFOs and Business Officers 304 Meeting Room and Business of Finance Alan Katz, Director of Georgia University Services, This discussion will look at the challenges of serving the institution’s CIO as the chief financial or business officer for the IT organization. Topics will include financial leadership including and administrative budgets, human relations/succession planning, procurement/negotiations, and best as practices in strategic planning as well day-to-day operations. ITIL in Higher Education 401 Meeting Room IT Project, , Manager, Barrantes Rita , David McGuire of Houston; University and Service IT Project Director, Associate Mexico of New Management, University Meeting Room 303 Meeting Room Network , Coordinator, Thomas S. Kunka of Illinois University and Operations, Systems at Urbana-Champaign grows in ubiquity, as mobile computing Even campus communica- use of digital signage for of importancetion is fast becoming a topic group will discussfor IT professionals. This services includ- campus-wide digital signage service architecture,ing participants, benefits, issues. key other and security, model, financial Games and Learning 405/406 Meeting Room Instructional Emerging , Director, AJ Kelton Social of Humanities and College Tech, University; State Montclair Sciences, The Manager, Chris Stubbs, Project University State Pennsylvania Digital Signage We will discuss how a grassroots effort added effort how a grassroots will discuss We and enhanced for students and teachers value will engagement. Participants community before, analytics” conducted reflect on “session session. after this interactive during, and vices er S and

earning L EDUCAUSE 2012 ANNUAL CONFERENCE | EDUCAUSE 6-9 | November Colorado Denver, trategies and

S allroom 4C/4D allroom allroom 2A/3A allroom B B igh igh H H Sherpa: Increasing upport eaching T S Bridging the Gap between Theory and Practice: What Grassroots Projects Reveal about Learning Analytics in Dutch Higher Education Mile IT and Manager, , Project John Doove SURFfoundation Education, Themes: Student Success/Learning Outcomes, Analytics/Business Intelligence, Leading Edge/ Strategic Innovation The presentation will show how a small-scale Analytics program can Nationwide Learning theory and practice.build bridges between Themes: Student Success/Learning Outcomes, Analytics/Business Intelligence, Leading Edge/ Strategic Innovation Amazon, Students flock to online services like and Netflix that offer personalized Pandora, recommendations, a stark contrast from the “one size fits all” services in higher education. will present Sherpa, a rec- In this session, we ommendation engine for courses, information, and services that utilizes both human and machine intelligence. Mile Mile Chancellor–Technology , Vice Bramucci Robert , and Jim Gaston and Learning Services, South Systems, of IT–Academic Director District College County Community Orange Meeting Room 404 Meeting Room President Vice , Associate Chris A. McCoy and CIO, Technology Information for Huish, Darrel University; State Metropolitan Technology of Information Chancellor Vice Ries, CIO, Pine Technical and Ken Services, and Colleges State Minnesota College, , CIO, Kodner-Wenzel Andrea Universities; D. Kenneth Community College; Normandale Academic for President Vice Janz, Associate University Winona State and CIO, Affairs Partnerships/ IT, of Themes: Strategic Value Collaborations Minnesota State Colleges and Universities IT services must be intentional in the way are positioned. This presentation will discuss the successful process used among a diverse group of campus CIOs and system office a strategy that helped personnel to develop of IT services create clarity in the delivery across 31 public colleges and universities. A Multicampus Service DeliveryA Multicampus in Creating Clarity Strategy: of Informationthe Delivery Technology Student Success with a Recommendation Engine

and , , ch B esear -R , E , ontent allroom 4A/4 allroom B C al igh H igit ibraries D L Universal Design/Accessibility; Social Themes: Universal 2.0 and 3.0; Strategic Media/Networking/Web Communication, Media, and Marketing As the host of the first presidential debate needed a of Denver of 2012, the University the process and Discover debate website. used Team lessons learned as the DU Web HTML5 and CSS3 to build an all-in-one pro- using mobile, tablet, and desktop website design. enhancement and responsive gressive Meeting Room 507 Meeting Room Design and Matt Eschenbaum, Senior Digital Developer, and Jon Liu, Digital Architect, of Denver University Building a Responsive Website for the 2012 Presidential Debate Partnerships/Collaborations, Strategic Themes: Partnerships/Collaborations, Professional Development/Training of IT, Value IT units tend to be silos in higher education. of Minnesota To address this, University IT leaders across campuses and units undergone leadership training in have eight-month sustained by a shared cohorts, will show how our leadership structure. We cooperation resulting relationships improved through trust, shared language, and process. , Associate CIO for CIO for A. Cohen, Associate Bradley , Lloyd and Brittany Technology, Academic Peter of Minnesota; CIO, University Associate College of Technology, , Director J. Angelos and Jason Davis, Manager of Arts, of Liberal Service, and Customer Technology Classroom Duluth of Minnesota University Shared Leadership: From IT Silos to IT Alliance Mile Partnerships/Collaborations, Open- Themes: Partnerships/Collaborations, ness, Professional Development/Training with central and IT staff at institutions often feel distributed IT organizations created an IT staff disconnected. Stanford the IT community unconference to bring and collabo- together to share information The unconference rate on common issues. attendees to play an active format allowed the event. role in creating and running Meeting Room 503/504 Meeting Room of Director , Assistant Jacinto Christine of Humanities School Technology, Information Logan, IT Architect, and Scotty and Sciences, University Stanford Kickstarting Your ITKickstarting Lessons LearnedCommunity: IT Stanford University from the Unconference 64 THURsday EDUCAUSE 2012 ANNUALCONFERENCE |November 6-9|Denver, Colorado face programontheconferencewebsite. while inDenver. Fordetails,checktheface-to- and hottopicsforlightlyfacilitated discussion the opportunitytoidentifyemerging issues Open spacesessionsaredesignedtogive CIOs Meeting Room 605 ety ofinstitutionalbackgrounds. other networkingexpertsfromawidevari- and neworemergingtechnologieswith about theircurrentprofessionalchallenges will allownetworkmanagerstoshareideas technologies, andsupport.Thisgathering management systems,security,wireless convergence, bandwidthmanagement, to networkmanagersincluding discussed awiderangeoftopicsrelevant Since itsinceptionin1997,thisgrouphas Networking andTechnology, OaklandUniversity University; Pete Hoffswell, Network Manager, Davenport Meeting Room 407 Network Management culture inhighereducationIT. and ways topromoteaServiceManagement implementations, usageoftools,training, be involved indiscussionsofITILprocess implementing them.Thelatter groupwill ITIL conceptsandforthosewhoarealready CIO O 8:00–8:50 a.m.cont’d pe Brian Paige, Executive Director, n S pace S essio n BYOD andtheSocialCampus simplifies everything includinguser our leading-edge,cloud-basedplatform management anddistribution?Learn how and costsassociatedwithsoftware license Are youlookingtoreducethecomplexity Student Success/LearningOutcomes ization, LeadingEdge/StrategicInnovation, Themes: Cloud/Hosting/Sourcing/Virtual- Domain: SupportStrategiesandServices and Sales, Kivuto Solutions Bradley Brohman, Vice President Marketing Meeting Room 402 Distribution, Simplified Software Licensingand between ITandsocialcampusinitiatives. cessfully navigatingthecomplexrelationship learning environmentforstudentswhilesuc- cloud technologytoenableBYODandabetter successfully implementingmobile,social,and tion willaddresshowuniversity CIOsare Using anactualcasestudy,thispresenta- ity, SocialMedia/Networking/Web 2.0and3.0 Themes: ConsumerizationofTechnology, Mobil- and IdentityManagement Domain: Infrastructure,InformationSecurity, Seton HillUniversity President for Information Technology, CIO, Enterasys Networks; PhilipKomarny, Vice Vala Afshar, ChiefCustomer Officer, Mile T ech H igh n B o allroom 4E/4F l ogy S o l utio n s Adobe, IBM/SPSS,VMware, andothers. education forcompanieslikeMicrosoft, all majorsoftware licensingagreementsin compliance. Todaywe helpdeliver virtually settlement, reporting,costrecovery, and verification, licensedistribution,financial University ofSouthDakota and OperationalWorkatthe Integrating Projects,Tickets, easier reporting. maintenance costs,reducedoverhead, and TeamDynamixHE, resulting inlowered ing projects,tickets,andtimetracking in session tohearhowUSDITSisintegrat to TeamDynamixHE forhelp. Attend this at theUniversity ofSouthDakotalooked projects andservices,theITSdepartment using disconnectedsystemstomanage After adecadeoftrackingandreporting Media, andMarketing Strategic Value ofIT;StrategicCommunication, Intelligence; Themes: Analytics/Business Services Domain: EnterpriseInformationSystemsand The University ofSouthDakota Director–Information Technology Services, TeamDynamixHE; Andrew Graf, LeadAnalyst, Meeting Room 505/506 Cl ie n t -l ed S Jeff Chatham,Assistant essio n -

THURsday 65

ystems s S n ers k essio S ormation t pea nf n S I allroom 1 allroom B allroom 1A-C allroom vices B , CIO, Roanoke College Sandlin, CIO, Roanoke Rebecca er curre igh S H n A 10-Second Response: When Learning Analytics When Learning 9:10–10:00 a.m. 9:10–10:00 o eatured nterprise C F E and Mile Mile Bowdoin Specialist, Brian Horne, Network College; Themes: Risk Management; Strategic Commu- nication, Media, and Marketing; Strategic Value of IT Bowdoin College is using existing systems and companies for an integrated three-part solution for emergency communication: (1) Cisco VoIP phones for an emergency intercom system, (2) security radio/phone for emergency intercom recording server and (3) Blackboard ConnectEd software, for emergency e-mail, hosted software phone, and text notification. Sponsored by Presidio Sponsored Seasons Four for President Vice Iboshi, Executive Pearl of University Affairs/Provost, Academic , Director Sharkey Mike Office; System Hawaii of Phoenix; University Analytics, of Academic Professional, Analyst Jonathan Sherrill, Data System Community College Colorado , Executive Wagner Ellen Moderated by: WICHE/WCET Director, (PAR) Analytics Reporting The Predictive data-miningFramework is a longitudinal created by and for educators project. It was of with an interest in exploring the value analysis techniques tousing big data–style extend our understanding of student loss Framework partner and momentum. PAR institutions contributed de-identified student records to create a single federated data set, then analyzed to look for patterns which was that predict risks to student progress. Early results show great promise for helping institutions respond to retention-specific risks to student success. This session will offer a panel presentation and discussion of results from Framework proof-of-concept phase the PAR featuring the unique perspec- of development, Founding Partners. Framework of PAR tives Integrating Your Campus Emergency Communications System Meet Big Data: The PARMeet Big Framework reet

G d n a

eet EDUCAUSE 2012 ANNUAL CONFERENCE | EDUCAUSE 6-9 | November Colorado Denver,

g g g n n n Beverage Break Meet ELI Staff eeti eeti eeti 9:00–10:00 a.m. 9:00–9:50 a.m. 8:50–9:20 a.m. 8:50–9:10 a.m. 8:50–9:10 M M EDUCAUSE M EDUCAUSE M (committee members only) 202 Meeting Room (committee members only) 204 Meeting Room EDUCAUSE Central Stop by for an informal opportunity to learn more about the EDUCAUSE Learning with Malcolm Brown, Visit Initiative. , associate Diaz director, and Veronica director, and learn how to connect with this vibrant community and discuss your ideas and interests. Foyers time to refuel and relax. Get the energy Take need to make the most of the many boost you’ll opportunities that surround you! Coffee, tea, during this time. and sodas will be available Meeting Room 604 Meeting Room about HEISC, the Join us for a discussion Security Higher Education Information , senior Council, with Rodney Petersen officer and manag- relations government office, and ing director of the Washington Vogel, program manager. Valerie for the Core Data Service this fall. The tool isfall. The tool Service this Core Data for the to analyze your ability improve designed to compari- data and create peer group survey to explore research staff sons. Join EDUCAUSE questions, and share feedback. the tool, ask EDUCAUSE Nominations Committee AGEISS Cybersecurity Activities For International Participants: For International on Informational Session

s l e n a P obby D obby L G allroom 2C/3C allroom B N opic igh T H 8:15–8:45 a.m. 8:00–9:00 a.m. ot emo D MEETI H Registration, Registration, EDUCAUSE launched a new reporting tool Meeting Room 708 Meeting Room Teaching and Learning Domain: Teaching Themes: Analytics/Business Intelligence, Student Professional Development/Training, Success/Learning Outcomes you to profile each LoudAnalytics empowers learner so you can create personal learning environments, tailor instructional strategies, learner outcomes. and ultimately improve This session will present the analytics technology architecture (including predictive analytics) and use cases at Grand Canyon highlighting the impact on University, improving learning and teaching outcomes. Meeting Room 403 Meeting Room University; Canyon , CEO, Grand Brian Mueller Systems Manoj Kutty, CEO, LoudCloud Using Predictive Analytics to Improve Student Outcomes and Instructor Effectiveness Enterprise Information Systems and Domain: Enterprise Information Services Analytics/Business Intelligence, Strategic Themes: Outcomes Student Success/Learning of IT, Value Analytics, coupled with relationship and resource management systems, plays a critical role in an institution’s ability to meet goals ed lead- Join higher improvements. and drive of modern- ers to discuss the strategic value izing enterprise systems and fresh approaches for reducing complexity and costs while improving outcomes. Best practices include Microsoft Dynamics CRM, ERP, and SQL. , Marketing and , Marketing Michael Fulbright Jeremy of University Manager, Media Production , Clark C. Westmoreland Denver; Colorado Director and Executive Provost Vice Assistant of Washington University of Operations, Curtin , Chief Robert Moderated by: Corporation Microsoft Officer, Applications Mile Mile EDUCAUSE Core Data Service Reporting Tool Improving Student Outcomes Student Outcomes Improving Effectiveness: and Institutional for Lower- Recommendations Enterprise Cost, Higher-Impact Solutions ELI Badge Focus Group 66 THURsday Services forHigherEducation Shaping theFutureofTechnology of OnlinePrograms, Wayne State University Hampshire University; JamesG.Mazoue , Director Computer Information Technology, SouthernNew Pearson; Adrian Sannier,SeniorVice President ofProduct, Teaching Excellence, CarnegieMellon University; Marsha C.Lovett, Director, Eberly Center for Mile Trends andFutureDirections Disruptive Innovation:Current this issuewiththeircloudpartners. us andhearhowcolleagueshave addressed solid confidenceoftheperson’sidentity.Join a financial records?Theseservicesrequire access tosensitive data,suchasmedicalor what abouthigher-value servicesthatrequire handling accesstosimplecloudservices.But The communityhasgoodapproachesfor tion, OpenandCommunitySource Themes: Cloud/Hosting/Sourcing/Virtualiza- Dunker, Director, Virginia Tech University ofWisconsin–Milwaukee; MaryB. Middleware andIdentityManagement, Access Management,andChrisSpadanuda, Technological University; MarkRank, Identity Assurance andCommunity, Michigan Ann West, Assistant Director, InCommon Mile Risk CloudServices Supporting High-Value,High- Reaching aHigherElevation: cloud quicklyandeffectively toourcampuses. these issuesandmoretobringthepower ofthe within Internet2,we have beenabletoaddress ing togetherasahighereducationcommunity campuses back.We willexplorehow,bywork- rity, contractterms,andmorehave heldmany scale? Legitimateconcernsaboutpricing,secu- to migrateservicestakeadvantage ofcloud campus environmentmovingquicklyenough tions fromthepalmoftheirhands.Isyour students have accesstomillionsofapplica- by even thelargestofcompanies.Today’s has explodedtolevels never beforeachieved scale ofinfrastructure-as-a-serviceofferings been impressive byalmostanymeasure.The The speedofadoptioncloudserviceshas University ofWashington for UWInformation Technology and CIO, Notre Dame;Kelli Trosvig, Vice President Kraemer, Vice President, CIO,University of Senior Vice President, Internet2; Ron CIO, IndianaUniversity; Shelton Waggener, Bradley Wheeler , Vice President for ITand Four Seasons S G L I EDUCAUSE 2012 ANNUALCONFERENCE |November 6-9|Denver, Colorado nfrastructure ecurit eadership overnance 9:10–10:00 a.m.cont’d Community and the Cloud: CommunityandtheCloud: H H igh igh Robert H.Seidman,Professor of B B y , allroom 4C/4D allroom 4E/4F and B , M allroom 2-3 I dentit ana , I nf gement ormation y M ana , gement and

Transformational Organization Century: FromaFunctionalto new ecosystem’sideals. situational deploymentincorporatingthis Attendees willengagein“designing”for will besharedinthisinteractive session. of thesesometimesseparatecomponents be explained.Theintentionalintegration will space and ing pedagogy,technology, mean? Theproposednewecosystembalanc- environments arepreferred.Whatdoesthis The paradigmhasshifted.Learning-centered Success/Learning Outcomes Professional Development/Training, Student Themes: LeadingEdge/StrategicInnovation, Director, Education Environments, Steelcase Solutions, andLennieScott-Webber, Sean Corcorran, Steelcase Education Meeting Room 501/502 Not Alone:It’sanEcosystem Technology, MoveOver!YouAre explicit reinvention efforts. University in Australia isengagedinsimilar disruptive organizationalcapacity.Griffith to embracedesignthinkingandembed among ofthefirstexplicit(re)designefforts CWRU “Design,Build,Run”organizationis and otherformsofacademicpursuit.The the grandchallengesinfrontofscholars, to advance opportunitiesassociatedwith explicit disruptive organizationalcapacity sity IThave beenredesignedtoprovidefor Case Western Reserve andGriffithUniver- ment/Training Themes: Value ofIT, ProfessionalDevelop- Services), GriffithUniversity O’Brien, Pro Vice Chancellor (Information Case Western Reserve University; Linda Information Technology Services andCOO, Henderson, Associate Vice President for Technology Services andCIO,Mark Lev S.Gonick,Vice President for Information Four Seasons and universities asinnovative institutions. emerging trendsonthefutureofcolleges a variety ofperspectives ontheimpactof become obsolete?Thissessionwilldiscuss to theway theyfunction?Will theyadaptor these disruptionsperipheralorfoundational impacted bydisruptive innovations? Are How arecollegesanduniversities being tegic Value ofIT, OpenandCommunitySource Themes: LeadingEdge/StrategicInnovation, Stra- (Re)designing IT for the 21st (Re)designingITforthe21st B allroom 4 Available toAllStudents Making YourBestContent network distributedover IPTVandInternet2. developing amulti-university communication will cover lessonslearnedandchallengesof cate scienceandresearch.Thispresentation whose missionwas tobroadlycommuni- Knowledge Network,amediaconsortium and apilotgroupofuniversities foundedthe In 2011,theNationalScienceFoundation cation, Media,andMarketing Edge/Strategic Innovation; StrategicCommuni- Themes: Partnerships/Collaborations; Leading Video Network, University ofPennsylvania University; Gates Rhodes,Director, Penn General Manager, GMU-TV, George Mason Instructional Technology, andRichard Wood, Services, Sharon P., Executive Pitt Director of Susan Kehoe, Director, Educational Media Meeting Room 303 Approach the GroundUp:AConsortium Building anIPTVNetworkfrom created multimedia accessibletostudents making the burgeoning output of instructor- The ethicalandloominglegalnecessity of sional Development/Training Media/Networking/Web 2.0and3.0,Profes- Themes: Universal Design/Accessibility, Social District Coordinator, SanDiegoCommunityCollege David L.Giberson, Instructional Design Mile http://my.umbc.edu/go/about-help. initial ticketresolution.Forademo,see to recommendrelevant FAQ articlesasan .umbc.edu/faq) andencouragedITstaff overhauled itsknowledge base(www UMBC analyzedits“troubleticket”metrics, versus userself-support“help”transactions, To balancetheratioofdirectassistance lytics/Business Intelligence,StrategicValue ofIT Themes: ProfessionalDevelopment/Training, Ana- Maryland, Baltimore County of Information Technology, University of Sniadach, Manager, UserSupport,Division Additional contributor: Anna-Maria Baltimore County Technology andCIO,University ofMaryland, John J.Suess, Vice President for Information Instructional Technology and New Media,and John Fritz, Associate Vice President, Meeting Room 503/504 and Out) Culture ofITSupport(Inside How GoodFAQsCanChangethe S L T D eaching ibraries upport igit Accessible Screencasting: AccessibleScreencasting: H igh al C B allroom 2A/3A S ontent

, E and trategies -R L esear earning ch

and , and S er

vices VISIT CDW·G AT BOOTH #1413.. November 7-8 during the EDUCAUSE Annual Conference

We Get Campus Technology Join CDW·G on For more than 25 years, CDW·G has been helping institutions Wednesday, November 7, provide a better learning experience for students. We oﬀ er 2:30 - 3:20 p.m. for our session: expert advice, outstanding customer support, extensive campus Beam Me In: Telepresence technology oﬀ erings and complete classroom solutions. and Creating an Interactive, Impactful Learning Experience Stop by CDW·G’s booth to see our Classroom Technology and Virtual Experience Infrastructure demos, as well as the latest Room: Mile High Ballroom 1D-F classroom technologies from our partners: Acer HP Nexicore Andy Lausch Cisco Lenovo Polycom of CDW·G Citrix LifeSize PolyVision will host a discussion Creston Microsoft Samsung on institutions applying telepresence to broaden Epson NetApp Spectrum campus reach, increase Ergotron Symantec interaction and online collaboration, and ultimately boost learning outcomes. For details, contact your dedicated Discover how virtual learning CDW·G account manager at 800.808.4239 is taking education to the next level. or visit CDWG.com/highereducation

116372-AD-Educause.indd 2 9/14/12 3:12 PM 68 THURsday Nearly 15years andmillionsof postslater, Success/Learning Outcomes and 3.0,OpenCommunitySource, Student Themes: SocialMedia/Networking/Web 2.0 CEO, GoingOnNetworks Technologies, EmoryUniversity; JonCorshen, Alan R.Cattier,Director, Academic Meeting Room 405/406 More EngagedCampus Social NetworkandCreateda University BuiltanAcademic Beyond Facebook:HowEmory making processaroundtechnology. tion caninformyourinstitution’sdecision- experiences anddiscover howthisinforma- what studentssayabouttheirtechnology about technologyinhighereducation.Learn findings thatembodystudentperspectives tions in2012.Theresultingreportrepresents veyed over 100,000studentsfrom195institu- The ECARStudyofStudentTechnology sur- EDUCAUSE Eden Dahlstrom, SeniorResearch Analyst, Meeting Room 505/506 IT Study The AnnualECARStudentand strategies applicabletothiseffort. products fromTechSmith), techniques,and numerous tools(notablytheCamtasia education atalllevels. Joinusaswe explore with disabilitiesisachallengefacing EDUCAUSE 2012 ANNUALCONFERENCE |November 6-9|Denver, Colorado 9:10–10:00 a.m.cont’d respective LMStotheCloud. and successeswithmovingfromtheir and sharetheirstories,trials,tribulations, representatives jointoanswer keyquestions Washington, andUniversity ofMaryland Brown University, University ofMary tion, Mobility,OpenandCommunitySource Themes: Cloud/Hosting/Sourcing/Virtualiza- Environments, University ofMaryland Director, LearningTechnologies and of MaryWashington; Christopher Higgins, LMS Admin,E-LearningSpecialist, University Technology, Brown University; LisaAmes, and Patricia Zudeck,Manager, Instructional Julie Lirot, SeniorInstructional Technologist, Mile of LMSImplementations Universities ShareTheirStories Moving totheCloud:Three more engagedandconnectedcampus. build anacademicsocialnetworktocreatea best leverage modernsocialtechnologiesand “Emory experience.”We willdiscusshowto LearnLink hasbecomeanintegralpartofthe Over 3,000 students participated in a research Leading Edge/StrategicInnovation Social Media/Networking/Web 2.0and3.0, Themes: StudentSuccess/LearningOutcomes, Seneca College ofAppliedArts andTechnology President Academic–Educational Excellence, Excellence, andLaurel Schollen, Associate Vice Valerie Lopes,Professor, Centre for Academic Meeting Room 407 Yin andtheYang Smartphones forLearning:The H igh B allroom 1D-F Management Imaging andDocument time learningfrom oneanother. match faceswithnames,andhave agreat where we’ll discussabroadrangeoftopics, munity forourannualface-to-face meeting, organizations. Jointhisactive onlinecom- many stakeholders,includingtheir own municating strategicallyandclearly totheir professionals andorganizationsface incom This groupaddressesthechallengeIT Communications, University atAlbany, SUNY Lisa V. Trubitt, Assistant CIOfor Policy and Mile IT Communications retrieval andlong-termcarestorage. raises suchcriticalissuesasindexingand Dealing withtheresultingdigitalobjects software, andtimestaffingrequirements. quality anduseofdesiredoutput,scanning input sideincludetypesandqualityofpaper, imaging projects.Considerationsonthe lenges fortheITprofessionthatarisefrom This groupaddressesthemanynewchal- Penny Evans-Plants , CIO,BerryCollege Meeting Room 402 ment tothesedevices. describe theirrelationshipwithandattach- and unexpectedfindingsofthestudy This sessionwillhighlighttheexpected smartphones couldbeusedaslearningtools. perceptions abouttheways inwhichtheir study atSenecaCollegethatexploredtheir D iscussio H igh B allroom 2C/3C n S essio n s - THURsday 69

- reet G d n s a

l B B e /3 B n eet a P allroom 4A/4 allroom allroom 2 allroom B B opic igh igh T H H Meet EDUCAUSE Policy Staff 10:00–10:30 a.m. ot EDUCAUSE M EDUCAUSE H tal content from a wide variety of sources? tal content from a wide variety Statistically Significant: How Big Data and Data Science Impact Higher Education Mile Greenplum; Scientist, Sio, Data Noelle IT and for President , Vice David Lassner at Manoa of Hawaii CIO, University EMC Bart Hammond, CTO, Moderated by: Corporation Domain: Enterprise Information Systems and Services Ana- Themes: Leading Edge/Strategic Innovation, of IT lytics/Business Intelligence, Strategic Value The tsunami of data being collected can yield insight, and of new knowledge, a tidal wave with the right tools and understanding value of data science. Don’t drown in your data: Get perspectives ride that big data wave! from a CTO, a researcher/administrator, and your data. a data scientist on leveraging EDUCAUSE Central Stop by to talk policy and meet EDUCAUSE Policy team members Gregory A. Jackson, vice - , senior govern president, Rodney J. Petersen ment relations officer and managing director of and office, and Joan Cheverie the Washington Jarret Cummings, policy specialists. Mile Mile Academic , Senior Director, L. Hanley Gerard State California Services, Technology Chad Chancellor; of the Office University, Rafter Advocate, Stith, Platform , CEO, Rafter Mehdi Maghsoodnia Moderated by: and Learning Domain: Teaching Themes: Cloud/Hosting/Sourcing/Virtual- Innovation, ization, Leading Edge/Strategic Outcomes Student Success/Learning from manag- The CIO charter is evolving information ing technologies to managing with internal and business relationships To meet and external providers/partners. reduce IT student needs and significantly infrastructure will be costs, an integrated IT required, supported by a new middle layer of services to mediate business processes and integrate technologies. How can IT begin to prepare for greater complexity in educational content, supporting delivering both physical textbooks and the rise of digi The Changing Role of the CIO Role of the The Changing

- s n n utio l o essio S S EDUCAUSE 2012 ANNUAL CONFERENCE | EDUCAUSE 6-9 | November Colorado Denver, ogy ed l -l o t n n ie ech Cl T Meeting Room 304 Meeting Room of OnLine Learning, , Director Bassett Patricia Beach Atlantic University Palm Domain: Libraries, E-Research, and Digital Content Student Themes: Partnerships/Collaborations, Success/Learning Outcomes The storage and sharing of institutional data, all tagged by metadata like learning outcomes, is an increasing challenge due to the number and types of learning assets community. Finding created by a university a system-wide solution is essential for effi cient management and utilization of such a search for data. Follow one university’s solution, from concept to implementation. Sonic Foundry’s Roadmap for 2013 and Beyond 301/302 Meeting Room of Education, President , Vice Sean Brown Sonic Foundry Domain: Enterprise Information Systems and Services Themes: Cloud/Hosting/Sourcing/Virtual- ization, Leading Edge/Strategic Innovation, Partnerships/Collaborations leader lecture-capture from representative A Sonic Foundry, an integration consultant, CIO will university and a forward-thinking describe the next chapter in this nondis- closure session. Get an inside look at their vision for the future of instructional media on your campus, from virtualized cross- campus content capture to searchable video automatically indexed and tagged. Meeting Room 507 Meeting Room Product President, Chapman, Vice Kenneth Incorporated Engineering, Desire2Learn and Learning Domain: Teaching Analytics/Business Intelligence, Mo- Themes: Outcomes bility, Student Success/Learning the tools to design andDesire2Learn provides Link learningexpand your online programs. com- leverage with outcomes, objectives access and web munication through mobile Life, utilize advanced Desire2Learn Campus success, and muchanalytics to assess program more. Join us to learn how you can enrich the teaching and learning experience. overall sibility, own the issues, and the creation of a the creation issues, and own the sibility, list of doable actions. prioritized The Quest for a University-Wide Digital Content Management Solution Learning Solutions for HigherLearning Education n essio S pace n S n pe CIO O CIO Higher education CIOs are invited to join Debi and Bruce for a discussion on diversity an issue that pertains and inclusion in IT, in CIO, whether your interest is to every improving racial/ethnic, gender, genera- ses- This tional, or another type of diversity. can take respon- sion will focus on how we , Vice President for for President Allison, Vice Hust Debra and CIO, Miami Technology Information Provost Maas, CIO and Vice Bruce University; of University Technology, Information for Wisconsin–Madison Meeting Room 605 Meeting Room , Vice President and CIO, President diFilipo, Vice Stephen Cecil College This group is designed for discussion and dis- and functional uses for of innovative covery mobile computing in higher education. Cre- ideas for projects using mobile devicesative in teaching, learning, and administration will also be explored. Topics include hardware, applications, tools, special uses, wireless and services, supportmobile connectivity, web issues, security, and others. This group meets Annual Conference and at the EDUCAUSE uses the electronic discussion list to discuss issues throughout the year. Mobile Technologies 404 Meeting Room This meeting will provide a forum to discuss topics ranging from what makes a to learning to the physical space conducive learn- principles and processes of effective ing space design. Join us to share your ideas and experience on how formal and informal spaces impact teaching practices, learning activities, and student interactions, as well as the campus sense of community. We’re particularly interested in your input on how of a you measure or assess the effectiveness new or redesigned learning space. Learning Space Design Learning Space 401 Meeting Room Academic , Director, Holeton Richard University; Stanford Computing Services, Centre Director Phillip D. Long, Professor, The Technology, and Innovation Educational of Queensland University With the hot new word “analytics” floating the hot new word With us wondering: Whataround these days, it has analytics,do all of these terms—metrics, standards—mean tobenchmarking, trending, Are all of these things important to you? us? Let’s discuss. Which aren’t and why? Meeting Room 403 Meeting Room and BenchmarkingLeah Lang, Senior IT Metrics , Vice McIntosh W. Keith EDUCAUSE; Analyst, and CIO, Technology Information for Chancellor District Community College Pima County IT Metrics Diversity in Higher Education 70 THURsday Exhibit Hall to maximizeyourconferenceexperience! ogy andreenergizewithsnacksbeverages nies providingthelatestadvances intechnol- explore theexhibithall.Engagewithcompa- Take timetorefuelandconnectwhileyou Exhibit Sponsored byCourseSmart tion arealsolocatedintheexhibithall. lunch, and the Wednesday networking recep- teaching andlearning.Refreshmentbreaks, and provideyourfeedbackoninnovations in projects gallery,gathervaluable resources, NGLC Alley, hearfromgrantees,viewthe Generation LearningChallenges Alley. At the future ofhighereducationIT, andtheNext with companiesthatarehelpingtoshapethe where youcaninteractandsharefeedback We’re alsofeaturingtwoStart-Up Alleys, technology toserve yourcampusneeds. exhibitors providingthelatestadvances in will helpyounavigatethehallandlocate than 270companies.Theexhibitordirectory view technologysolutionsofferedbymore Don’t missatremendousopportunitytopre- Exhibit Exhibit HallOpen EDUCAUSE 2012 ANNUALCONFERENCE |November 6-9|Denver, Colorado 10:00–10:30 a.m. 10:00 a.m.–4:30p.m. Refreshment Break in the RefreshmentBreakinthe H H all all B B -E -E

Management Successful ProjectPortfolio All YouWantedtoKnowabout leverage processtofacilitatesuccess. and examinehowtheyhave beenableto employed bythreecollegesanduniversities This sessionwillexplorethemethodology portfolio isachallengeforallorganizations. budget, andstrategicallyalignyourproject encies. Howtoselectprojects,prioritize, to takeonnewprojectsfromtheirconstitu- IT departmentsareconstantlybeingasked Design Management, RinglingCollege ofArtand Randall Alberts, Assistant Director Project Exhibit SPOT a EDUCAUSE C institutions, andemployers. will explore changesinlearners, ogy well andwisely? Thissession ment to usinginformation technol- the learner, andrenew its commit- expectations, designitself around how doeshighereducation reset its ration. In an era of rapid reinvention, aspirations, motivations, andprepa- created—and co-created—based on employers, andinstitutions. Value is involving learners, faculty, families, tion isacomplex, adaptive system single modelwillnotsuffice. Educa- faster, andwithhigherquality. Buta ative: Educate more people, better, Nations face aneducational imper G n 10:30–11:30 a.m. 11:30 a.m.–12:20p.m. eneral d C H L all o IGHT n B -E, stitue Reinvention an EraofRapid for Changein Center Elliott Masie,CEO,MASIE Business Innovation Factory; Experience LabDirector, Christine Flanagan,Student W Sponsored byHigherOne L ells Fargo Theatre earning Theat S

ommu Blueprint Blueprint ession n t G n ity roup er

Women Recruitment andRetentionof Women Rock:Effective Roundtable Hawkins Leadership connect withcolleaguesandsharebestpractices. exhibit hall.Enjoyabuffetstyle lunchwhileyou Exhibit Meeting Room 607 participants only) (registered HawkinsLeadershipRoundtable This year, w opportunities and topics of current interest. opportunities and topicsofcurrent EDUCAUSE ReviewOnline,aboutauthoring publication EDUCAUSEReviewandthenew editors oftheassociation’saward-winning with Stop byforaninformalopportunity tospeak EDUCAUSE Central Next GenerationLearningChallenges Alley. Alleys, theMarketResearch Alley, andthe of theexhibithallincludingourtwoStart-Up while youexploresomeoftheuniqueareas Exhibit tunity totryoutthosepractices—live! of technicalwomen,andprovideanoppor view ofeffective recruitmentandretention This interactive sessionwillgive anover- change theworld,oneITshopatatime. bunch ofrockin’womenandmenoutto The WomeninITConstituentGroupisa University ofWisconsin–Milwaukee Schaefer, Interim Director ofClientServices, Technology, University ofColorado Boulder; Beth Deborah Keyek-Franssen, Director ofAcademic Exhibit dessert stationsandpickupasw After lunch,visitoneoffour“grab-and-go” Review/EDUCAUSE ReviewOnline a EDUCAUSE C M SPOT EDUCAUSE M n 12:30–1:20 p.m. 11:30 a.m.–1:30p.m. 11:30 a.m.–1:00p.m. 12:45–1:30 p.m. 12:30–1:30 p.m. eeti EDUCAUSE MeettheEditorsofEDUCAUSE d Lunch DessertStations D. Teddy DiggsandNancyHays , C H H H L all all all o n IGHT e’re featuringtwolunchareasinthe n g B B B -E -E -E, stitue L earning Theat ommu eet n

a t n G n d ity roup er

G eet treat eet treat

reet

- THURsday 71 -

and , , ch esear -R , E , ontent allroom 1D-F allroom allroom 2A/3A allroom B B C al igh igh H H WINNER: 2012 EDUCAUSE Leadership WINNER: 2012 EDUCAUSE Leadership The Self-Aware Leader The Self-Aware igit ibraries L D Award. Award sponsored by Moran Technology sponsored by Moran Technology Award Award. Partner. Consulting, Silver CAUSE have been collaborating on a series CAUSE have broader pilots involving of progressively electronic textbooks. In addition to exploring how e-texts are best used, the multicampus pilots seek particularly to test new models for financing and distributing e-texts, in the hope that the e-text market can operate more efficiently and thereby control costs. in the first two pilots will Participants comment on what they learned from those efforts; Internet2 and EDUCAUSE leaders will then discuss the fall 2012 pilot and one planned for spring 2013. EDUCAUSE and Internet2 E-Text Initiative: Lessons Learned and Looking Forward Mile Academic den Blink, Director, van Clare A. Gregory Cornell University; Technologies, EDUCAUSE; Policy, President, , Vice Jackson of the Vice Office , Chief of Staff, Nik Osborne Shelton University; Indiana IT, for President Internet2; President, , Senior Vice Waggener Distributed Rubinyi, Director, Robert Les of Minnesota; University Education, Design , Senior Instructional Howles of Wisconsin–Madison University Consultant, Maas, CIO and Vice Bruce Moderated by: University Technology, Information for Provost of Wisconsin–Madison Leading Themes: Partnerships/Collaborations, Student Success/ Edge/Strategic Innovation, Learning Outcomes Since last fall, IU, Internet2, and EDU sible Technology Initiative in postsecondary postsecondary in Initiative sible Technology stakehold- This panel of diverse institutions. and the essential leadership ers will present used by strategies that can be management to facilitate institutions other postsecondary accessible tech- of their own development nology initiative. Mile University American , CIO, AVP, David G. Swartz with 150 senior In leadership interviews from 50 different executives university identified was self-awareness universities, attributes of as one of the most important are interested in successful leaders. If you leader, the journey is becoming a successful self-awareness— as much about cultivating and others—as it is understanding yourself the basic skills of leader- about developing will explore ship. In this presentation, we is, why it’s important what self-awareness it. to leadership, and how to develop -

and , ,

y ormation nf gement , I , dentit ana I EDUCAUSE 2012 ANNUAL CONFERENCE | EDUCAUSE 6-9 | November Colorado Denver, allroom 4 allroom , M , B and , , allroom 1A-C allroom 2C/3C allroom y B B gement igh igh H H Fostering Innovation and a The Law and the Cloud: The Law ana overnance ecurit eadership nfrastructure S M L G I Scalable Solutions for Implementing Accessible Technology in Postsecondary Institutions Mile CaliforniaSupport, I&IT Director, , Gonzales Carol L. Gerard Pomona; University, Polytechnic State Technology Academic , Senior Director, Hanley Accessible and Cheryl Pruitt, Director, Services, University, State California Initiative, Technology , M. Frost Lorraine of the Chancellor; Office State California of IRT, President/CIO Vice Interim San Bernardino University, Design/Accessibility Theme: Universal repli- The CSU has established an effective, Acces cable approach for implementing an Leading Edge/Strategic Innovation, So- Themes: Leading Edge/Strategic Innovation, 2.0 and 3.0, Openness cial Media/Networking/Web a has developed University Davenport by implementing culture of innovation crowdsourced technology for idea genera- This tion and continuous improvement. presentation will showcase the university’s tool for promoting inno- InnovationStation of through the group development vation can universities this knowledge, ideas. With support mission staff to actively empower and efficiency by integrating continuous - processes into their organiza improvement tion from the ground up. Mile Mile Brian Manager, , Network Hoffswell Pete ITS, and for President , CIO and Vice Miller Davenport Developer, , Web Elanor Riley University Four Seasons Four Vice , Associate Michael R. McPherson and Deputy CIO, and Madelyn President Counsel, General , Associate Wessel F. of Virginia University Themes: Consumerization of Technology, Risk Cloud/Hosting/Sourcing/Virtualization, Management a legal, services are The cloud and web minefield, and contractual, and regulatory right into it unaware our users are walking devised a mixture of have of the danger. We policy, education, and operating procedures that will help us navigate this minefield and reach the promise on the other side. Accountability and EmpowermentAccountability Computing in the New Culture of Openness through Crowdsourced Idea Generation

ystems s S

n er k essio S ormation t pea nf n S I allroom 1 allroom B g g allroom 4E/4F allroom vices B n n er curre igh S H n edX: A Breakthrough in eeti eeti 1:30–2:20 p.m. 1:00–4:30 p.m. 1:00–3:30 p.m. 1:00–3:30 o eatured nterprise C F M M E and Social Media/Networking/Web 2.0 and Themes: Social Media/Networking/Web Strategic 3.0; Leading Edge/Strategic Innovation; Communication, Media, and Marketing build its own private Should a university social network, or use a consumer service like Facebook? Initially intended for prospec- Engage students, Furman University’s tive network has grown to include the campus community, alumni, and more. This session of two years will explore results from over use, lessons learned, and future plans. , Director of Web Marketing, Marketing, of Web Fisher, Director Ryan George Administrator, King, Database Soren and Analyst, Programmer , Web Leventis University , CIO, Furman Miller Fredrick Mile Mile Consumerization of IT Services: Lessons Learned Building a Private Social Network , CIO, Harvard University , CIO, Harvard Anne Margulies and MIT joined forces to launch edX, Harvard an open online platform aimed at improving teaching through research and expanding access to quality education around the world. After decades of mixed results in online learning across higher education, edX represents an extraordinary partnership that will bring some of the best professors in the world to will discuss the students around the globe. We historic context that set the stage for this effort this model will shape online and the ways ahead. learning in the years Sponsored by Presidio Sponsored Seasons Four (faculty members only) 202 Meeting Room (faculty members only) (faculty members 708 Meeting Room EDUCAUSE Institute LearningEDUCAUSE Institute Technology Leadership Program Faculty EDUCAUSE InstituteEDUCAUSE Program Faculty Management Online Learning 72 THURsday Collaborative Effort from aMulti-Institutional Analytics: LessonsLearned tionship between ITandIRwillbediscussed. “What works”at ATD collegesintherela- data. This,inturn,putsdemandsonIT. more evidence-based,theydemand able credential. As ATD collegesbecome students andofcolorearnamarket- network dedicatedtohelpinglow-income Achieving theDream(ATD) isareform Achieving theDream Nicole Melander,ChiefTechnology Officer, Mile Crossing theChasm:ITandIR tions areencouraged. learned willbediscussed;audienceques initiative. Challenges,successes,andlessons implementing analyticsaspartofagrant the experiencesofseveral institutionswith increase theirsuccess.Thispanelwillcover students andsubsequentlyintervening to as amechanismforidentifyingat-risk Analytics isbecomingincreasinglypopular Learning Outcomes Partnerships/Collaborations, StudentSuccess/ Intelligence, Themes: Analytics/Business Research Scientist, Purdue University Technologies, andMatthew D.Pistilli , Information Technology Academic John P. Campbell,Associate Vice President, Matt Bethune,Educational Technologist, Four Seasons use intwomonths. providing contentfor500iPads forstudent configuring, distributing,supporting,and Wharton Computingwent fromzeroto for yourstudents,nowwhat?Learnhow A shipmentof500iPads arrives oncampus Outcomes, LeadingEdge/StrategicInnovation Themes: Mobility,StudentSuccess/Learning School, University ofPennsylvania Dan Alig,SeniorITDirector, TheWharton Mile Now What? iPad, EverybodyGetsaniPad! He GetsaniPad,She T S EDUCAUSE 2012 ANNUALCONFERENCE |November 6-9|Denver, Colorado eaching upport 1:30–2:20 p.m.cont’d Building and Scaling BuildingandScaling H H igh igh B B allroom 4A/4 allroom 2 S

and trategies B allroom 2-3 L earning B /3 B B

and S er vices -

Interoperability? Interoperability? Taking Advantageof IMS Update:IsYourInstitution a 3DLaboratory Live Face-to-FaceLecturesand a VirtualClassroomtoDeliver Human AnatomyCourse:Useof Development ofanOnline proprietary digital content, mobile devices, proprietary digital content,mobiledevices, lutionizing ITeffectiveness acrossopenand ing aninteroperablefoundationthat isrevo- to learnhowleadingsuppliersare establish- improve trust withsuppliers?Thereis!Joinus enable improvements instudentsuccess,and greater teachingandlearninginnovation, Is thereaway todomorewithless,support and IdentityManagement Domain: Infrastructure,InformationSecurity, California Office ofthePresident and Associate Vice President, University of Learning Consortium;DavidJ.Ernst, CIO State University; Rob Abel,CEO,IMSGlobal Chief Information Officer, Framingham Athabasca University; Patrick Laughran, Technology andChiefInformation Officer, Brian Stewart, Vice President, Information Mile ate foryourownteachingandlearningcontext. identify whichstrategiesandtoolsareappropri- ies willbepresentedanddiscussedtohelpyou engagement andsuccess? A seriesofcasestud- design learningactivitiesthatfosterstudent learning. Canablendedapproachbeusedto between studentengagementandblended This sessionwillexploretherelationship Media/Networking/Web 2.0and3.0 Professional Development/Training, Social Themes: StudentSuccess/LearningOutcomes, University Norman Vaughan, Professor, MountRoyal Meeting Room 501/502 Connection? Blended Learning:What’sthe Student Engagementand maintaining live interactionwithstudents. concepts inatwo-dimensionalspacewhile learn howtoteachthree-dimensional face-to-face classroom.Participants will simultaneously teachinginaconventional interface. Thiscanbeaccomplishedwhile with alaboratoryusingvirtualclassroom online SystemicHuman Anatomy course We willdescribethedevelopment ofan Universal Design/Accessibility Themes: LeadingEdge/StrategicInnovation, University Canada of Anatomy andCellBiology, Western Rogers, Professor andChair, Department Stefanie Attardi , PhDCandidate, andKem Meeting Room 507 C ommu H igh B allroom 4C/4D n ity U pdate

Diversity inIT your ownexperiences,ideas,andquestions. and payequity.Jointhisconversation with development), socialcohesion/relationships, mentoring, training/education(professional inclusion/exclusion, accesstokeyplayers, organizations, employmenthiring,issuesof Topics mayincludebenefitsofmulticultural they relatetomembersandhighereducation. mentors, andadvocatefordiversity issuesas ration tosupportgroupmembers,provide open dialogueandcreateavenues forcollabo- This discussionwillprovideaplatformfor both benefitsandissuestotheworkplace. tion, andage)continuetochange,bringing nicity, gender,genderidentity,sexualorienta- communities wheredemographics(race,eth- multicultural, andtheyserve multicultural Higher educationITunitsareincreasingly Maryland, Baltimore County Technology &New Media,University of Assistant Vice President, Instructional University ofCentral Florida; JohnFritz , Research Initiative for Teaching Effectiveness, Patsy D.Moskal, Associate Director, Meeting Room 403 Evidence ofImpact around emergencymessaging. to shareyourbestpracticesandlessonslearned information needs.Inaddition,comeprepared how ourtoolsarebeingusedtosolve broader campus communitiesandsomespecificsof expand operationalcommunicationstoour our investments inmasscommunicationsto we’ll takeacloserlookathowwe canleverage to anemergencyinhighereducation.Thisyear ning for,duringmitigationof,andsubsequent that affectITcommunicationsinadvance plan- focus onstrategicissuesandtacticalchallenges In thisimportantdiscussionsessionwe will Operations, ArizonaState University Jay Steed, Assistant Vice President, Meeting Room 401 Emergency Communications Instructional Designer, Northeastern University College ofCentral Florida; Ke’Anna Skipwith, Richard J.Bazile , Dean,LearningResources, Meeting Room 402 movement withsurprisinglylittleeffort. and howyoucangetonboardwiththis systems. Learnwhatishere,coming, learning platforms,andstudentinformation these innovations isoftenscarce,uneven, or innovations these information available abouttheimpactof to adoptandwhereinvest resources.The make carefuldecisionsaboutwhat practices budgets, facultyandadministrators must ing. With manyoptionsandconstrained respect tosupportforteachingand learn- numerous decisionsandchoices with ues unabated,institutionsarefacedwith paceoftechnologychangecontin- the As D iscussio n S essio n s Heading

Body

• Bullet

CallToAction

INSPIRE BRILLIANCE it’s where learning doesn’t always take place in a classroom and where discovery can happen anywhere, at any time. it’s where video has opened the door to learning and collaborating in a whole new way, and where class is always in session. it’s where every single person can connect with teachers of all kinds wherever they may be. it’s where great minds can easily come together, so it’s also where the sky is the limit.

Visit Cisco at EDUCAUSE, Booth #1114. ©2012 Cisco Systems, Inc. All rights reserved 74 THURsday Expectations: Reimagined and learning. related to evidence-based practice in teaching information andideaexchangeforallissues to bedeveloped? Thisprovidesaforumfor for collectingevidenceofimpactmightneed collect thatevidence?Whatnewmethods effective practicesthatwouldenableusto impact we hopefor?Whatarethecurrent changes andinnovations arehavingthe both. Whatevidencedowe have thatthese EDUCAUSE 2012 ANNUALCONFERENCE |November 6-9|Denver, Colorado this session. Please seetheweb listingforinformationon Meeting Room 505/506 HP, SilverPartner improve institutionaloutcomes. and next-generationservicesthatcanhelp agility andeffectiveness ofcloudcomputing Join Microsoftforauniquelookatthe tion infrastructureneedstobereimagined. apps, andservicesmove tothecloud,educa- teaching, learning,andresearch. As data, Higher educationisenteringanewerafor Mobility, ConsumerizationofTechnology Themes: LeadingEdge/StrategicInnovation, Services Domain: EnterpriseInformationSystemsand Microsoft Corporation Cameron Evans, USChiefTechnology Officer, Meeting Room 301/302 face programontheconferencewebsite. while inDenver. Fordetails,checktheface-to- and hottopicsforlightlyfacilitateddiscussion the opportunitytoidentifyemergingissues Open spacesessionsaredesignedtogive CIOs Meeting Room 605 spaces.internet2.edu/display/itana/Home). (www.itana.org) andourwiki(https:// come. Formoreinformationseeourwebsite discussion, andalookforward totheyear to in currentITANA activities,a“hottopics” year’s work,adiscussionofways toengage to ITANA followed byareview ofourpast education. Therewillbeabriefintroduction cal andenterprisearchitectsinhigher ITANA isapeergroupforbusiness,techni- Architect, University ofWisconsin–Madison James Phelps,Enterprise Architect/Senior IT Meeting Room 404 ITANA (ITArchitects) T CIO O ech 1:30–2:20 p.m.cont’d pe n o n S l ogy pace S o S l utio essio n s n Student Retention and FastDatatoImprove Using GroundbreakingAnalytics Predicting StudentSuccess: BYOD inHigherEducation EDUCAUSE ITIssuesPanel Twitter, andthroughlive blogs. pare tointeractandengageface-to-face,on voted oninSeptemberandOctober.Pre- Specific topics were crowdsourcedand surrounding BYODinhighereducation. a continuingdiscussionabouttheissues ference experience!Comeparticipatein Join usinpilotinganEDUCAUSEUncon- Technologies andNew Ventures, Virginia Tech Jennifer Sparrow, Director ofEmerging English Composition,MesaCommunityCollege; College; Stephen diFilipo,Vice President andCIO,Cecil Meeting Room 503/504 and proposalsacrosshighereducationIT. EDUCAUSE oncurrentissues,problems, institutions toprovidequickfeedback individuals fromEDUCAUSEmember The EDUCAUSEITIssuesPanel includes Meeting Room 204 (by invitationonly) ics toimprove studentretention. of high-speed,real-time,in-memoryanalyt- SAP teameduptobuildthenextgeneration how theUniversity ofKentucky,Dell,and of datapreviouslyunfeasible.Joinustolearn advanced real-timeanalyticswithquantities resources, storage,andanalyticaltoolsoffer inscalablecomputing advances Recent Learning Outcomes ing Edge/StrategicInnovation, StudentSuccess/ Themes: Analytics/Business Intelligence,Lead- Services Domain: EnterpriseInformationSystemsand CIO, University ofKentucky Specialist, SAPPublicServices; Vince Kellen, and Solutions,Dell;DavidDitzel,Technology Jon Phillips,ManagingDirector, Strategy Meeting Room 303 Un M Cl 1:30–4:30 p.m. 1:30–3:00 p.m. eeti ie co n Shelley Rodrigo , Residential Faculty– n t n -l fere g ed S n essio ce n

Development Opportunities EDUCAUSE Professional Informational Sessionon For InternationalParticipants: Program Faculty EDUCAUSE InstituteLeadership 3:30–4:30 p.m.CommunityProject 1:30–3:30 p.m.CommunityProjects tives toengageinsmall-groupdiscussions. participants andorganizationrepresenta- be transformedintoaninformalspacefor tions. From3:30to4:30p.m.,thetheaterwill lenges andtheircommunity-basedsolu- awareness ofcommoninstitutionalchal- rapid-fire presentationsdesignedtobuild take thestagefrom1:30to3:30p.m.for Nonprofit communityorganizationswill President for ITandCIO,IndianaUniversity Moderated by: Bradley Wheeler, Vice Services, University ofWashington William Yock, Director, Enterprise Information Thompson Jr., Software Architect, Unicon; University SchoolofMedicine;WilliamG. Wasklewicz, Technology Architect, Stanford Systems, SinclairCommunityCollege; Andy University; Director, Enterprise Systems, Oakland Architect, IndianaUniversity; LoriTirpak, Enterprise Integration andChiefSoftware Foundation, andBrianMcGough,Director, Director,Jennifer L.Foutty Executive , Kuali Markow, ChiefStrategy Officer, DuraSpace; Technology, Duke University; Jonathan Associate University Librarian for Information College oftheArts; Molly Tamarkin, Mara Hancock, CIO,VP–Technology, California Exhibit Community ProjectsPilot and sodaswillbeavailable duringthistime. opportunities thatsurroundyou!Coffee, tea, boost you’ll need tomakethemostofmany Take timetorefuel andrelax.Gettheenergy Foyers ing, andprofessionaldevelopment. Julie Little,vicepresidentforteaching,learn- leadership andmanagementprograms,with fessional development opportunities,including Join usforadiscussionaboutEDUCAUSEpro- Meeting Room 604 Meeting Room 706 (faculty membersonly) M M 2:20–2:40 p.m. eeti eeti BeverageBreak H all n n Russell Little, Manager, Web g g B -E,

Pilot—Discussions Pilot—Presentations L earning Theat

THURsday 75

and , , gement ana , M , allroom 1D-F allroom allroom 2A/3A allroom B B a criminal case v. Jones, a criminal United States igh igh H H toFrom Datapalooza overnance eadership L G Universal Design/Accessibility, Stu- Themes: Universal dent Success/Learning Outcomes, Social Media/ 2.0 and 3.0 Networking/Web Arizona is using a matu- of The University rity assessment to strategically plan a road- This electronic accessibility. map to improve session will introduce participants to an assessment tool that maps out steps to reach best practices through phases of program Grow Your Own: Creating a Leadership Garden 501/502 Meeting Room Communications Dawn Irish, Director, and Effectiveness, and Organizational Gordon Director–The Mary Viola, Program University Tufts Institute, Theme: Professional Development/Training Higher education has a leadership shortage. could no longer rely University Since Tufts selected 25 on recruiting the right skills, we IT professionals from across the institution hoped to pilot an unusual program that we would enable us to grow our own leaders. The results exceeded our expectations. A Maturity Assessment Model for Your EIT Accessibility Program Mile Technology , Assistive Dawn Hunziker of Arizona The University Coordinator, Mile Mile Office , Deputy Director, Culatta Richard States United Technology, of Educational Department of Education at the way are under of initiatives A variety - U.S. Department of Education to lever age technology to accelerate the pace of in higher education. Come join innovation with ED’s Office of Educa- a conversation projects innovation about tional Technology (aka including the open data initiative Datapalooza), personalized learning, open Clusters. badges, and Education Innovation will gain a better understand- Participants ing of the range of ED’s efforts to transform American education through technology to access, promote open educational improve resources, increase collaboration, and support new types of research and development. In early 2012, the U.S. Supreme Court U.S. Supreme 2012, the In early decided of impact on our notion with a profound provide an update This session will privacy. legal landscape and security on the privacy and hard- with a quick for IT professionals, state cases of federal and hitting discussion and legislation. Innovation Clusters: AcceleratingInnovation Clusters: Education Innovation in Higher

;

ystems gement s S n ana M y ormation essio nf S , I , ormation t dentit I nf n EDUCAUSE 2012 ANNUAL CONFERENCE | EDUCAUSE 6-9 | November Colorado Denver, I and allroom 4E/4F allroom allroom 1A-C allroom , , vices y B B , Associate Counsel,, Associate Seth Gilbertson er curre igh igh S H H n , Director for Planning and for , Director Joe Zucca , Associate Counsel, Office of Counsel, Office , Associate Joseph Storch “Officer, Is This Your GPS o nterprise ecurit nfrastructure C I S and E Implementing True Identity Management on Your Campus: Planning for Success (and Avoiding Critical Mistakes) Mile A. Martin, Deputy CIO, The George Edward , Vice Eric Bird University; Washington Massachusetts Technology/CIO, for President Hadap, Ashutosh of Art and Design; College Solutions, AIS Collaborative Senior Manager, University Princeton Analytics/Business Intelligence, Open Themes: and Community Source, Leading Edge/Strategic Innovation Business intelligence has become a hot topic within our institutions. In this campus per- session, our speakers will discuss spectives new areas for BI data and data modeling that include libraries, research administration, and discipline-specific collaboration as new open-source opportunities, as well that can support these efforts. software New Perspectives for BusinessNew Perspectives Library andIntelligence: and Technologies Research for NewResearch Collaboration Data Models 303 Meeting Room Community Science William Barnett, Director, , Associate H. McDonald and Robert Tools, and Digital Technologies Library Dean for Bloomington; Indiana University Libraries, Information , Director, Michael Winkler Development, and Digital Technology and of Pennsylvania University Communication, Risk Management, Mobility, Consum- Themes: Risk Management, Mobility, erization of Technology Mile Mile Gartner Director, , Research Heidi L. Wachs Although identity management is a rela- to insti- mature concept, its true value tively tutions may still not be entirely understood. Hear about the benefits attained by three different taken very institutions that have approaches to identity management. Each institution also has important suggestions and key lessons learned for success. of Privacy , Director John Feehan Patrick Montgomery Compliance, and Cybersecurity College; and Administration Counsel, SUNY System General Device on My Car?” Privacy and Security Legal Update, 2012 reet G d n er a

k eet pea S allroom 1 allroom B current challenges, and important chairman and CEO of the RIAA, as he The Business of Music on Randy Stiles, special advisor for the Meet Members of the Meet Members 2:40–3:30 p.m. 2:20–3:00 p.m. 2:20–3:00 eatured F EDUCAUSE M EDUCAUSE EDUCAUSE Board of Directors EDUCAUSE discusses the music industry’s digital transformation, work with the higher education community to foster legitimate music consumption on campuses nationwide. Four Seasons Four Cary Sherman, Chairman and CEO, Recording of America Association Industry American recorded music business now The from an earns more than half of its revenues array of digital formats—a higher percentage than any other traditional content industry. Today there are some 500 licensed digital music services worldwide, offering libraries of up to 20 million legal songs, compared to less than 50 services and one million tracks in 2003. College students are some of music’s most avid fans—and campus networks are Sher- Cary Join it. get to online go they where man, Sponsored by Presidio Sponsored president, analytics, at Colorado College. president, analytics, at EDUCAUSE CentralEDUCAUSE opportunity to learnStop by for an informal and share your feed- more about EDUCAUSE for the association.back on future directions Joel P. Cooper, Meet with board members Susan E. Metros, independent consultant, CIO, and pro- associate vice provost, associate of Southern California,fessor at the University and

Campus and Off: A Conversation with Cary Sherman about Today’s Modern Music Marketplace 76 THURsday Programs andCareers to AttractYoungWomenintoIT Strategies andBestPractices their owninstitutions. efforts thatparticipantscanimplementat utilizing innovative approachesandoutreach ples ofsuccessfulprogramsandpartnerships IT careers.Thissessionwillprovideexam- important intheeffortstoattract womeninto fields. University ITleadersarestrategically Women arehighlyunderrepresentedinallIT Partnerships/Collaborations, StrategicValue ofIT Themes: ProfessionalDevelopment/Training, Professor, Oregon State University Higher Education, NetApp;Margaret Burnett, Vice President, State andLocal Government/ President, IndianaUniversity; Regina Kunkle, University; SueB.Workman, Associate Vice Instructional Technology, George Mason Sharon P. Pitt,Executive Director of Four Seasons reasonable accommodations. standards, education,procurement,and maturity. Themodeladdressesgovernance, EDUCAUSE 2012 ANNUALCONFERENCE |November 6-9|Denver, Colorado 2:40–3:30 p.m.cont’d Women in Technology: WomeninTechnology: B allroom 2-3 community-rooted researchproject. openly distributingthefinalproductofa and description,providedameansfor standing ofethnographicdatacollection analysis problem,enhancedstudentunder- solved amultitiereddata-collectionand content managementsystemasatoolthat laborated torepurposeadigitalcollection subject librarian,anddigitallibrariancol- An educationalteamcomprisinginstructor, munity Source Success/Learning Outcomes,OpenandCom- Themes: Partnerships/Collaborations, Student University Indianapolis Librarian, IndianaUniversity-Purdue Leader, andAnthonyStamatoplos, Associate Kristi L.Palmer , Digital Libraries Team Meeting Room 304 Student-Directed Research Existing TechnologytoEnhance Collaborative Repurposingof L D ibraries igit al C ontent , E -R esear ch , and

Anytime, Anywhere Creation andDelivery— Capture toAnyDeviceContent beyond TraditionalLecture anywhere, anytimecaptureservice. and explainnextstepsinimplementingan research, facultyinterviews,andusagedata describe lessonslearneddocumentedthrough sity-wide in2007.Five years later,we will rolled outitslecturecaptureserviceuniver- What’s next?GeorgeWashington University novation, StudentSuccess/LearningOutcomes Themes: Mobility,LeadingEdge/StrategicIn- Officer, TheGeorge Washington University Provost andChief Academic Technology Applications, andPBGarrett, Associate Executive Director Academic Enterprise Research andDevelopment, Yordanos Baharu , Arpino, Assistant Director Engineering Technology andCreative Ventures, John Eric Alvarado, Executive Director ofEmerging Four Seasons S upport Five Years Later: Moving FiveYearsLater:Moving S trategies B allroom 4

and S er vices THURsday 77

- n s n essio utio l S o S Leading Edge/Strategic In- pace ogy l n S n o n pe ech CIO O CIO T Meeting Room 403 Meeting Room Collaboration Emery, Enterprise Darrel Systems Cisco Platform, Lead- Themes: Consumerization of Technology, Mobility ing Edge/Strategic Innovation, Social is an enterprise collaboration WebEx platform that unifies solutions like video, voice, instant messaging, presence, and web conferencing into a single, integrated user experience. Students and staff can share ideas and content, collaborate on projects, and interact with each other using chat, voice, or video regardless of location. Sizing Up CRM, from Enterprise to Enterprising: Corinthian Colleges and Texas A&M at Kingsville 507 Meeting Room Analyst, System Beth King, Senior Business Manuel R. Lujan, Vice Corinthian Colleges; Management, Texas Enrollment for President A&M University–Kingsville Domain: Enterprise Information Systems and Services Themes: Strategic Communication, Media, and novation; of IT Marketing; Strategic Value From recruitment to career services, learn firsthand how CRM has transformed both a public institution and one of small, innovative the fastest-growing proprietary colleges in the for an insider’s world. Join CRM innovators differentlook at CRM at work at two very higher education institutions to see how it can student success and measurable results. drive best practices as well as exploring new tools new tools as exploring well as best practices will pro this discussion and partnerships, array thinking across a vast mote strategic discuss what might will We of institutions. intrainstitutional between be leveraged to institutional boundaries, units and across that can partnerships identify collaborative service while reducing customer improve times. costs in these tough economic 605 Meeting Room Officer, , Chief Technology Melander Nicole the Dream Achieving are invited to joinHigher education CIOs following herNicole Melander for discussion Chasm: IT and IR,”session, “Crossing the Achieving the how in which she describes Dream colleges meet the demand for data. Achieving the Dream Colleges Achieving the Dream Introducing WebEx Social: Collaboration in a Post-E-Mail World - EDUCAUSE 2012 ANNUAL CONFERENCE | EDUCAUSE 6-9 | November Colorado Denver, User Services and Leveraging IT Support 505/506 Meeting Room of Client Support, , Director O’Bryan Cathy Indiana University This meeting will focus on the challenges of meeting the expanding technical needs of faculty, staff, and students in a bring-your- array of user- own-device world with a vast our known choices. By leveraging driven Student Affairs IT 404 Meeting Room Information for , Director David S. Sweeney A&M Texas Student Affairs, Technology, University This EDUCAUSE constituent group discusses issues related to providing IT services to areas within student affairs. Areas of concentration include student organization management, campus housing, recreation center management, events management, student orientation, student conflict and judicial services, dean of stu dents, Greeks, student union management, counseling services and health services. Join us and bring your challenges, best practices, to the conversation. and innovations Instructional Technologies 405/406 Meeting Room Learning Centre, Lomas, Director, Cyprien P. of British Columbia The University This meeting will provide a forum for discussing key issues related to instructional technologies. Topics will include using learner-centered principles, selecting technol- information technology toogy, and leveraging enhance teaching and learning. Instructional technology combines an understanding of pedagogy and technology, and instructional group encompass- technologists are a diverse well as students, as ing faculty, staff, and even education and learning theorists. Data Administration 402 Meeting Room Architect, Data , Enterprise Michael Fary of Chicago University attendees with anThis session will provide issues and shareopportunity to discuss current institutional dataideas and concerns about and stew- governance management, including and guidelinesardship, policies and standards, metadata, privacy for application development, and security, and quality and access. - discuss chal group will in this Participants the adop- opportunities related to lenges and services in higher education.tion of cloud cloud discussion topics include Examples of manage- and vendor contract negotiation compli- service management, ment, cloud and issues, data privacy ance and legal cloud services inte- security considerations, staffing implications. gration, and skills and - s n B essio earning L n S n and

allroom 4A/4 allroom allroom 4C/4D allroom B B igh igh H H iscussio eaching D T Meeting Room 401 Meeting Room of Global Director Thomas Dugas, Associate University; Carnegie Mellon IT Services, Technology , Manager, Rosario Salvador University Princeton Consulting Services, Mobility, Partnerships/Collaborations, Themes: Mobility, Partnerships/Collaborations, Consumerization of Technology This talk will demonstrate the use of “mobile lecturing.” Students are encouraged to bring mobile devices to class to participate. The instructors can manage a presentation or tablet PC while roaming the with an iPad classroom. Simultaneously the presentation can be recorded or streamed to remote users reach. to expand the instructor’s Mile Mile Department of J. Samson, Professor, Perry Sciences, and Space Atmospheric, Oceanic, of Michigan–Ann Arbor University Mobile Teaching: Conducting Mobile Teaching: Conducting Class while Roaming the Room or the World Themes: Student Success/Learning Outcomes, Partner- Leading Edge/Strategic Innovation, ships/Collaborations Improving student success is one of the great challenges in higher education. Learn how six a system built tocolleges partnered to develop identify, track, and assist with student success. Find out how your institution can implement the Online Student Profile system and your students to succeed. empower Mile Mile Emerging Director, , Executive Ingle Ken and David Kim, Services, Technology and Technology for President Vice Associate College Piedmont Community CIO, Central Impacting Student Success through Technology Presenters will discuss the implementation Presenters will discuss Alert Solutions Early of Starfish Retention UNL’s Black and Connect systems within about data access board instance. Questions needs, policy and management, technology strategies, considerations, communication be addressed. and lessons learned will data assessing the Conclusions based on will be shared. technology’s effectiveness Meeting Room 301/302 Meeting Room Associate of English, , Professor Amy Goodburn and Affairs, of Academic Chancellor Vice of Transforming , Coordinator Tuttle Heath V. of Nebraska–Lincoln University Technology, Implementing an ElectronicImplementing and Early-WarningAdvising to Improve StudentSystem at UNL Success Cloud Computing 78 THURsday Bad forNetworks Complexity IsGreatforWine, Reporting Tool EDUCAUSE CoreDataService ITANA (un)Conference2012 the tool,askquestions, andsharefeedback. sons. JoinEDUCAUSEresearchstaff toexplore survey dataand createpeergroupcompari- designed toimprove yourabilitytoanalyze for theCoreDataServicethisfall.The toolis EDUCAUSE launchedanewreporting tool Registration, items andtopicsdefinedattheFace2Face. 2012 meeting.We willbeworking onaction low-on meetingfromtheITANA Face2Face ITANA (un)Conference2012.Thisisafol Meeting Room 712 over totheageofdigitalresourceswillevolve. a forward viewintohowtheindustry’scross- success factorsexperiencedsofarandprovide This panelwilldiscussthechallengesand ings, have beenunrealizedbymanytodate. increased interactivity,portability,andsav- E-text’s benefitstolearners,including Technology Partnerships/Collaborations Consumerizationof Themes: LeadingEdge/StrategicInnovation Domain: Teaching andLearning Desire2Learn Incorporated Aaron Stuart,SeniorProduct Planner, Room: MeetingRoom 407 What Way? E-Text: It’sHeretoStay,butin freed, suchnetworkscan“reachforthecloud.” of communicationanddatasystems.Once future growthandachievingtheconvergence constraints, positioninganorganizationfor dards canliberatethenetworkfromhardware with lastcentury’sprotocols.OpenFlowstan- It’s hardtomanagea21st-centurynetwork Virtualization Strategic Value ofIT, Cloud/Hosting/Sourcing/ Themes: LeadingEdge/StrategicInnovation, Services Domain: EnterpriseInformationSystemsand President, Sales, NEC Programmable Flow, andDavidJantz,Vice Don Clark,Corporate Business Development– Mile D M H EDUCAUSE 2012 ANNUALCONFERENCE |November 6-9|Denver, Colorado emo ot 3:30–4:15 p.m. 2:40–6:30 p.m. 2:40–3:30 p.m.cont’d eeti H T igh opic n B allroom 2C/3C g L obby D P a n e l s

- Application PortfolioforSpeed Exhibit Hall E-Text Pilot EDUCAUSE andInternet2 Frye LeadershipInstituteReunion get thebestofbothworlds. applying alayered applicationstrategy to tions theyserve. Thissessionwilladdress satisfying newdemandsfromthe organiza- of recordwhileatthesametimequickly lenged tomaintaintheirsignificant systems IT organizationsinallindustriesarechal- Gartner Bill Swanton, VPandDistinguished Analyst, Four Seasons Sponsored byPresidio Meeting Room 607 (EDUCAUSE andInternet2pilotparticipantsonly) to maximizeyourconferenceexperience! ogy andreenergizewithsnacksbeverages nies providingthelatestadvances intechnol- explore theexhibithall.Engagewithcompa- Take timetorefuelandconnectwhileyou Exhibit the Frye LeadershipInstitute. nity ofleaderstocelebratetwelve years of their cohortandreconnectwithacommu- All graduatesareinvitedtoconnectwith Technology andCIO,MiamiUniversity Hust Allison,Vice President for Information University Libraries, Baylor University; Debra Pattie Orr,Vice President for IT/Deanof Meeting Room 201 current interest. about authoringopportunitiesandtopicsof and thenewEDUCAUSEReviewOnline winning publication Hays, editorsoftheassociation’saward- speak withD.Teddy DiggsandNancy Stop byforaninformalopportunityto EDUCAUSE Central Review/EDUCAUSE ReviewOnline F M M EDUCAUSE M eatured 4:30–5:20 p.m. 3:40–4:30 p.m. 3:30–4:30 p.m. eeti eeti Restructuring Your RestructuringYour EDUCAUSE MeettheEditorsofEDUCAUSE Refreshment Break in the RefreshmentBreakinthe H all n n g g B -E B allroom 1 S pea eet EDUCAUSE Review k

a er n d G reet ,

Services Personalized MobileCampus Open-Source PlatformDelivers implementation casestudies. and communitywillpresenttwo provide anoverview oftheuMobileproject open-source platform.Thissessionwill apps, usingamatureandbroadlyadopted through boththemobileweb andnative ized contenttoinstitutionalconstituents framework delivers role-basedpersonal- The JasiguMobileenterprisemobile Source, LeadingEdge/StrategicInnovation Themes: Mobility,OpenandCommunity Manager, University ofWisconsin–Madison University ofHull;JimHelwig , Project Robert Sherratt , HeadofStudentExperience, A. Lewis, ChiefSoftware Architect, Unicon; John Brice Bible, CIO,OhioUniversity; John Mile for theseservicesandotherconcerns. ing howtodevelop anadministrative model the datamanagementplanlifecycle, address- can realigntosupportresearchers throughout ment. Thissessionwilldiscusshow campuses research activitiesatallstagesofdevelop - adequately providesupportservicesfor Campuses arekeenlyaware oftheneedto University ofChicago Michael Fary , Enterprise Data Architect, Coordinator, NorthDakota State University; Kim Owen, Advanced Applications Outreach Mile Management PlanService the DevelopmentofaData Supporting Researchthrough to useP2Papplicationsforlegitimatepurposes. ResNet whilepreservingtherightsofstudents to virtuallyeliminateDMCAnoticesonits Access ControlenabledUNCChapelHill This presentationdescribeshowNetwork Strategic Value ofIT, Partnerships/Collaborations Themes: LeadingEdge/StrategicInnovation, at ChapelHill Security Officer, University ofNorthCarolina Waddell, Executive Director andInformation Ryan Turner, Network Specialist, andStan Meeting Room 407 Notices whileAllowingP2P Using NACtoEliminateDMCA Freedom withResponsibility: and E M I S C nfrastructure ecurit nterprise o ana Jasig uMobile: A Mature JasiguMobile:AMature n H H S igh igh curre gement er B B y vices allroom 1A-C allroom 4C/4D , and I n nf I t dentit ormation S , I essio nf ormation y

n S s ystems

1000+ colleges and universities trust Mediasite for lecture capture.

Meet Mediasite at EDUCaUSE booth #1433

877.783.7987 | sonicfoundry.com

©2012 Sonic Foundry, Inc. All rights reserved. 80 THURsday Learning atMyCollegeFoundation Scratch: Next-Generation This interactive presentationwill discuss bursts usingsociallyenabledWeb 2.0tools. create andsharecontentinshort, frequent administration. Students,faculty, andstaff learning, professionaldevelopment, and “Social education”integratesteaching and Success/Learning Outcomes Media/Networking/Web 2.0and 3.0,Student Themes: OpenandCommunitySource,Social Professor, Temple University of Business, andDavidSchuff,Associate Institute for Business andIT, Fox School Munir Mandviwalla, Executive Director, Mile MIS CommunitySite Social EducationandtheFox education reform. tion andotherleadingfundersintheareaof port fromtheBill&MelindaGatesFounda- building thisnonprofitcollegethroughsup accredited, eliteliberalartsinstitution,is Foundation, in partnership witha regionally dents toachieve collegesuccess.MyCollege with holisticstudentsupportstoenablestu- state-of-the-art onlinelearningsolutions MyCollege Foundation’sworkthatblends education? Jointhisconversation about lower costs,andbroadenaccessofcollege can yousimultaneouslyimprove quality, and anewbusinessmodellooklike?How combines bothaninnovative learningmodel What woulda“greenfield”collegethat Foundation Srikant Vasan, President andCEO,MyCollege Four Seasons next steps,andprojectdocuments. our challenges,goals,process,outcomes, ering anacademicsemester.We willshare processes involved indeveloping anddeliv- professionals acrossourstatetoimprove the Collaborative partneredwithacademic Tennessee BoardofRegentsOnlineCampus We willdiscusshowtheITteamof Value ofIT,Outcomes Success/Learning Student Themes: Partnerships/Collaborations, Strategic Coordinator, Tennessee Board ofRegents and JamesM.Dye, SeniorTechnical Support Jon C.Aull,Executive Director ofOperations, Mile Semester Processes Affairs toImproveYour Partnering withAcademic G D L L EDUCAUSE 2012 ANNUALCONFERENCE |November 6-9|Denver, Colorado ibraries eadership overnance igit 4:30–5:20 p.m.cont’d Starting a College from StartingaCollegefrom H H igh igh al C B B allroom 4A/4 allroom 4E/4F ontent , E B , M allroom 4 -R esear ana gement B ch , and , and

- Scalable SuccessStrategies MIS communitysiteasacasestudy. tion strategyusingTemple University’s Fox best practicesfordeveloping asocialeduca Partnerships/Collaborations Themes: StudentSuccess/LearningOutcomes, Analyst, Western Carolina University Specialist, andSarah Speed,ITBusiness Jason Ottie,Project Manager/LMSSupport Mile Community Opening theLMSDoorto teacher isavailable toassistwithquestions. and completeassignmentsinclasswherethe times asneededtounderstandaconcept ics. Studentswatch videoinstructionasmany assign videosashomeworktointroducetop- teaching. Ratherthanlecturing,teachers teaching methodthatreverses traditional “Flipping theclassroom”isaninnovative Networking/Web 2.0and3.0 fessional Development/Training, SocialMedia/ Themes: Universal Design/Accessibility,Pro- Rasmussen College System Office Aaron Mullally, AlliedHealthInstructor, Mile authentic assessment. encourage anopendiscussionregarding opportunities forpracticeapplication,and discipline-specific examples,provide support model.Thepresenterwillprovide ment andexplorethedesignofourfaculty ports facultydeveloping authenticassess- how theUniversity ofCentralFloridasup- mitigates academicintegrityissues.Learn ment thatmeasuresstudentlearningand This sessionwillexploreeffective assess Theme: ProfessionalDevelopment/Training University ofCentral Florida Denise Lowe, LeadInstructional Designer, Four Seasons deployed MoodleLMS. student viewingthroughthecollege’s newly content inFlashandHTML5formatsfor provide closed-captionedmultimedia This presentationwilldescribehowto Learning Outcomes versal Design/Accessibility,StudentSuccess/ Themes: ConsumerizationofTechnology, Uni- Services, OklahomaCityCommunityCollege Information andInstructional Technology Video Services, andRobin Ying,VPfor Tim Whisenhunt,Coordinator ofInstructional Mile Media DeliverytoSupportBYOD T S eaching upport FlippingtheClassroom Effective OnlineAssessment: H H H igh igh igh B B B allroom 2 allroom 2C/3C allroom 2A/3A S

and trategies B allroom 2-3 L earning B /3 B

and S er vices - - administrative constraints. munity memberswhilebalancinglegaland student centersthatincludeexternalcom- process forsustainingonline(Blackboard) how Western CarolinaUniversity createda communities. Thissessionwilldescribe service withregional,national,andglobal innovative ways tointegrateinstructionand Many institutionsareseekingtofind Management Administrative Systems Information (CNI) Coalition forNetworked to assisttheworkateachtable. in researchandevaluation willbeonhand cal learningcommons.Communityexperts apply oneofthetechniquestoahypotheti after whichparticipantsateachtablewill mon evaluation techniquesandmethods, begin withaquickreviewofthemorecom- the impactofalearningcommons.We will ation methodsthatcanbeusedtoassess will offerapragmaticexplorationofevalu- like thelearningcommons?Thissession gies workforevaluating alearningspace Which researchandevaluation methodolo- University ofIllinoisatUrbana-Champaign Glenda Morgan , e-LearningStrategist, Educational Studies,Carleton College; and Research SupportandLecturer in Andrea LisaNixon , Director ofCurricular Meeting Room 501/502 Commons Action: EvaluatingtheLearning Seeking EvidenceofImpactin identifying selection procedures and funding identifying selection proceduresandfunding istrative systems. Implementationincludes and postimplementationphasesof admin- The meetingwilldiscusstheimplementation and Records, University of Illinois atChicago Kevin Shalla , Associate Director ofIT, Admissions Meeting Room 402 services inthemobileenvironment. ries, learningspaces,andinformation of scholarlyidentity,institutionalreposito- digital humanitiesaswell asmanagement larly regardingdatacuration,e-science,and frastructure needsforscholarship,particu- ity. We areengagedinwork onthecyberin- the latestdevelopments inourareasofactiv- recent CNImeetingsandwant tohearabout we welcome thosewhohave notattended recent developments indigitalinformation, In thisupdategearedtoallinterestedin Domain: Libraries,E-Research,andDigitalContent Coalition for Networked Information and Clifford Lynch , Executive Director, Joan Lippincott, Associate Executive Director, Meeting Room 507 D C ommu iscussio n ity n S U essio pdate n

s - THURsday 81 , VP of Technology, , VP of Technology, Reese Steven gs n , Systems Administrator, Office of Office Administrator, , Systems eeti 4:30–5:30 p.m. M (committee members only) 204 Meeting Room Meeting Room 608 Meeting Room Analyst, , Senior Research Eden Dahlstrom EDUCAUSE The student technology study explores technology ownership, use, and perceptions of technology among undergraduate students. Are you Did you participate in the 2012 study? the Meet considering participating next year? learn how to becomeprincipal investigator, to your questions and find answers involved, about this annual study. EDUCAUSE 2012 and EDUCAUSE 2013 Program Committees Cloud/Hosting/Sourcing/Virtualiza- Themes: Strategic tion, Partnerships/Collaborations, of IT Value very single approach to IT is Providing a constituencies on the diverse a difficult, given will members campus. Panel higher education education challenging issues for examine the and look at compel- in a cloud-sourced world also discuss innovative ling use cases. They’ll partnership models fornew procurement and cloud computing. community and hybrid EducationSupporting New throughConsumption Models BYOD 405/406 Meeting Room Technology Director, , Executive Juelg Butch Matt System; College Lone Star Services, Byers Services, Technology–Network Information Larry Mendez, Chief University; Seattle Junior College Tyler Officer, Information Moderated by: Presidio Domain: Support Strategies and Services Risk Manage- of IT, Themes: Strategic Value ment, Student Success/Learning Outcomes The college culture fosters BYOD where the structured “in classroom” learning environ- to a “consume when, where,ment has evolved and how you need” model. How do you manage the unmanageable? Learn how new consumption models are succeeding. Create classroom experiences on any device in anylive location, including secured BYOD strategies. ECAR Student Technology Study Q&A

n s

n essio utio l S l e o n S a pace EDUCAUSE 2012 ANNUAL CONFERENCE | EDUCAUSE 6-9 | November Colorado Denver, P ogy l n S n allroom 1D-F allroom o B opic n pe igh T H ot ech H T CIO O CIO Domain: Enterprise Information Systems and Services Mile Mile and CIO, North Chancellor Hoit, Vice Marc Thomas G. Habing, University; State Carolina Development, Software Manager of Library of Illinois at Urbana-Champaign University Jon Phillips, Managing Moderated by: and Solutions, Dell Strategy Director, , Manager, Web Systems, Systems, Web , Manager, Little Russell , Petro Andrew Sinclair Community College; Unicon Developer, Software Domain: Enterprise Information Systems and Services Themes: Leading Edge/Strategic Innovation, Open and Community Source, Student Success/ Learning Outcomes how Sinclair Community College Discover to realize used the Student Success Plan a 37% higher rate of retention compared to those without the program. SSP is a model holistic counseling and intervention to increase student retention, developed persistence, and completion rates. Learn how your campus can retain students using this open-source technology. Increase Student Retention Rates with Practical Action Plans and Case Management 301/302 Meeting Room Meeting Room 505/506 Meeting Room Systems and Domain: Enterprise Information Services Analytics/Business Intelligence, Leading Themes: of IT Strategic Value Edge/Strategic Innovation, how process and content manage- Discover Software ment technology from Perceptive controls chaos by bringing sanity and struc- business processes on ture to your everyday questions about how answer campus. We’ll document imaging and workflow management help modernize processes and move campus systems into the digital age. Meeting Room 605 Meeting Room CIOs give sessions are designed to Open space issues to identify emerging the opportunity discussion for lightly facilitated and hot topics check the face-to- For details, while in Denver. on the conference website. face program Key Considerations and Compelling Use Cases Differentiated Cloud Services: From Chaos to Control: ProcessFrom Chaos to Control: and Content Management Solutions at Work on Campus Solutions at Work Many instructors and institutions have embraced the idea of using virtual environments as a teaching tool and learning platform. are past the initial hype a deeperNow that we can take place about the growingconversation of platforms and challenges in workingvariety with this new technology. Whether you’ve with virtual worlds for a whilebeen involved find this or are just getting curious now, you’ll discussion session helpful. This constituent group meeting will take place simultaneously in Second Life. as well in Denver Virtual Worlds 403 Meeting Room Director– Diener, Associate Scott Bruce of Auckland; The University Services, Academic Information A. LeBlanc, VP for Jeffery Ohio of Northwestern University Technology, This group shares and evaluates emerging This group shares and evaluates practices for the implementation of iTunes U in postsecondary education and considers issues ranging from cross-organization sup- U service to the appropri- port of an iTunes of ateness of the application for the delivery academic content. Meeting Room 401 Meeting Room Instructional , Manager, K. Smith Jennifer of Florida University Design Services, iTunes U , Technology Accessibility Accessibility Thompson, Technology Terrill of Washington University Specialist, This group provides a forum for discussing current and emerging issues related to IT accessibility and sharing strategies and best practices for ensuring our institutions’ technologies are accessible to all learn- Anyone with a leadership role in IT is ers. encouraged to participate. IT Accessibility 304 Meeting Room , Director of Information of Information A. Henry, Director Carol West of Business, Technology–College University Virginia a forum for businessThe meeting provides faculty and IT lead- and management school for collaborationers to identify opportunities best benefit ourand to explore ideas that unique customers. Come prepared to share strategies, solutions, and best practices. Business Schools and CollegesBusiness Schools IT Officers 404 Meeting Room mechanisms, using consultants, retraining consultants, using mechanisms, determining required features.staff, and - develop issues include Postimplementation modifica- strategies, managing ing reporting and resolving duplicatetions and updates, facilitate integration issues. To records and among meeting attendees,open discussion please. no corporate representatives, 82 THURsday Revolution? the impact it’s having on online education the impactit’shaving ononlineeducation take, forfree.We willdiscussCourseraand world tooffercoursesonlinefor anyone to that partnerswithtopuniversities inthe Coursera, asocialentrepreneurship company significant entitychangingtheparadigm is more simplyasthe“Year oftheMOOC.” A disruptive change inhighereducation,or This year maybecomeknownfortheriseof CIO, University ofMaryland University; BrianD.Voss, Vice President and the Computer Science Department,Stanford Daphne Koller, Rajeev Motwani Professor in Four Seasons Sponsored byPresidio Northam, chiefexecutive officer,CAUDIT. MyCollege Foundation,andRichard Smith, chiefacademicofficerandprovost, ciation. MeetwithboardmembersVernon feedback onfuturedirectionsfortheasso- more aboutEDUCAUSEandshareyour Stop byforaninformalopportunitytolearn EDUCAUSE Central EDUCAUSE BoardofDirectors F EDUCAUSE M EDUCAUSE 2012 ANNUALCONFERENCE |November 6-9|Denver, Colorado eatured 5:30–6:20 p.m. 5:20–6:00 p.m. MOOCs: The Coming MOOCs:TheComing Meet Members of the MeetMembersofthe B allroom 1 S pea eet k

a ers n d G reet Higher Education Organizational Readinessin technical ownership,andcoordination. knowledge management,businessownership, key areasofreadiness:staffing,leadership, lyze collegesanddepartmentsinthefollowing ment unitofCUNYdeveloped atoolkittoana- sions regardinggo-lives. TheChangeManage- both allocateresourcesandmakecriticaldeci- ligence regardingcampusorunitreadinessto University leadershiprequiresgreaterintel- tegic Innovation, Analytics/Business Intelligence Themes: RiskManagement,LeadingEdge/Stra- University ofNew York and Organizational Readiness Manager, City and LindaShatzer,ChangeManagement Jim Russell, Academic Integration Manager, Mile involvement in“flipping”thesession. nership, andallowforextensive audience and whyoneuniversity joinedthatpart- and pedagogy,provideinsightsintohow and E C nterprise o Ready, Set, Go: Measuring Ready,Set,Go:Measuring n H S igh curre er B vices allroom 1A-C I n nf t ormation S essio n S s ystems

the datacenterandondesktop. ity whilealsoimprovingservices,bothin they approachedandachieved sustainabil- institutions discussthevarying ways that institutions. HearITleadersfromthree ing coreoperationalstandardsformany are morethanbuzzwords;theybecom- Environmental andfinancialsustainability Innovation Sourcing/Virtualization, LeadingEdge/Strategic Themes: Green/Sustainability,Cloud/Hosting/ of OklahomaHealthSciences Center Oklahoma; ShadSteward, Director, University Enterprise Business Architect, University of of Nebraska atOmaha;Aaron Bighorse, and BudgetBuilding Manager, University David Nielsen,CBA Director ofTechnology Computing, HighlineCommunityCollege; Timothy Wrye, Director ofInstructional Mile Challenge inIT Conquering theSustainability S I nfrastructure ecurit H igh B y , allroom 1D-F and I dentit , I nf ormation y M ana gement

THURsday 83 earning L allroom 4 allroom 2-3 allroom B B and

Next Generation Learning Assessing Student eaching T Four Seasons Four of Professor , Assistant Cynthia B. Powell University; Christian Abilene Chemistry, of University Nancy Kaplan, Senior Scientist, Wisconsin–Milwaukee Themes: Student Success/Learning Outcomes, 2.0 and 3.0 Social Media/Networking/Web tech- Hear from three projects that leverage nology to facilitate student collaboration and Learn- Team engagement: Cyber Peer-Led Salon, and Mobile- Classroom ing (cPLTL), Enhanced Inquiry-Based Learning (MEIBL). Learn more about their project design, their tools for assessing student engagement and deeper learning, and early results regarding their impact on student success. Seasons Four and Strategy Chiu, Senior Director, Emily Charter New UniversityNow, Partnerships, , Senior Vice M. Hurst Frederick University; Campuses, Northern Extended for President , Chief Simon Yvonne Arizona University; Lab, Southern Innovation Learning Architect, L. Davis, Van University; Hampshire New Higher Texas of Special Projects, Director Board Coordinating Education Learning to Listen: How to Learning Built a Social MediaClemson to SupportInfrastructure Research, andPedagogy, Outreach 501/502 Meeting Room Relations– External Atkins, Director, Dustin Professor, , Associate Jason Thatcher CCIT, Manager, , Program Weaver and Barbara University Clemson CyberInstitute, 2.0 Themes: Social Media/Networking/Web Media, and and 3.0; Strategic Communication, Innovation Marketing; Leading Edge/Strategic Center at ClemsonThe Social Media Listening interdisciplinary research lab is an University opened in early 2012.and teaching facility that Bottum, the centerEnvisioned by CIO Jim staff, students, andbrings together faculty, external partners to support undergraduate inquiry, faculty research, pedagogy,creative and outreach through social media listening. - Next Generation Learning Chal Last year, learninglenges asked a critical question: Have science, technology, and policy advanced far enough to enable degree programs to be qual- at low cost without sacrificing delivered ity? Based on the response to the initiative’s Challenges: A Showcase of Breakthrough Models in Higher Education Engagement, Interaction, and Collaboration in Virtual Environments vices

er S and , , and

ch B esear EDUCAUSE 2012 ANNUAL CONFERENCE | EDUCAUSE 6-9 | November Colorado Denver, -R trategies , E , ontent S allroom 2A/3A allroom allroom 4A/4 allroom B B C al igh igh H H iTEAM: Opening the Door to igit upport ibraries S L D Mile Mile Technology , Academic Dede Hourican College Marist Support Specialist, Profes- Themes: Partnerships/Collaborations, sional Development/Training Educa- Technology The iTEAM (Innovative Around Marist) is a group of students tion Technology, Academic from the Office of along with the help desk, on a weekly schedule, visiting each academic building on campus, to assist the faculty and staff with their questions on using Sakai and teaching technology. other innovative Moving Your Library to the Cloud Mile Services of Library , Director Carrie Rampp and Jason Technology, and Instructional Online Services, for , Librarian Snyder Bucknell University Themes: Cloud/Hosting/Sourcing/Virtualiza- tion, Leading Edge/Strategic Innovation an early adopter of OCLC’sBucknell was thisWorldshare. The session will overview project and focus on the realities of cloud-based services. How practical is the cloud for libraries? What about the dream of open source? Is the library system really more commodity than Is this the future? industry? cottage , Assistant Vice President, President, Vice , Assistant Block Kelly and Management, and Process Portfolio of University CIO, , Executive Michael Hites Administration Illinois Central Strategic Themes: Partnerships/Collaborations, Professional Development/Training of IT, Value and transformAs IT organizations adjust in to the current economic climate, reaction position itself forhow does an organization the short-term crises?long-term success past and interdependentPursuing complimentary strategic plan- processes for IT governance, can create ning, and leadership development IT planning capabili- foundational long-term success. ties and collaborative Solving the Long-RangeSolving Problem Planning 503/504 Meeting Room Online Success -

and , , B gement /3 B ana , M , allroom 4C/4D allroom allroom 2 allroom allroom 2C/3C allroom B B B igh igh igh H H H overnance eadership L G Partnerships/Collaborations, Strategic Themes: Partnerships/Collaborations, of IT Value How do you begin transforming an IT workforce into school business partners? Explore how one school started with “Geek IT staff in its academic, for a Week”—placing units to gainresearch, and administrative insight into their inner workings. What we learned helped set in motion our strategic goal of managing data as an enterprise resource and board. for a data governance secured approval Mile Mile Computing, Director Donna M. Milici, Executive , Senior IT Romano Vincent School of Nursing, and Information Technology Leader, Project School , IT Director, and John Singler Systems, of Pennsylvania University of Nursing, Geek for a Week: Forging Penn’s Nursing IT-Business Partnership The 2012 analytics study includes findings from AIR and EDUCAUSE members of 231 a survey Although analyt- focus groups. as seven as well for as important viewed ics is overwhelmingly areinstitutions many success, education’s higher not making it a priority. Insights into implementation, affordability, data challenges, and cultural barriers will be provided. Mile Mile Analyst, , Senior Research Bichsel Jacqueline EDUCAUSE The 2012 Study of Analytics in Higher Education Partnerships/Collaborations, Open Themes: Partnerships/Collaborations, and Community Source so does the need for As InCommon grows, practices and members to adopt standard allows for the processes. Such adoption to federa- services of value of development end users. This tion members and their recommended prac session will explore the services developed tices and the subsequent to make use of this standardization. , Senior Director, , Senior Director, J. Klingenstein Kenneth and Nathan D. and Security, Middleware Internet2; Analyst, , Senior Technical Klingenstein and Technology Information , VP for John J. Suess County Baltimore of Maryland, CIO, University Mile Mile mended Recom InCommon Scalability andPractices: Services Expanding 84 THURsday Officers Registrars andAdmissions tunities forcollaboration. issues ofsharedinterest,andexplore oppor other, discusscommonchallenges and for engineeringschoolpeerstomeet each This meetingwillprovideanopportunity the lastEDUCAUSE Annual Conference. Leadership ConstituentGroupisnewsince The SchoolsandCollegesofEngineeringIT Champaign Services, University ofIllinoisatUrbana- Dean andDirector, EngineeringITShared University; Charles Thompson,Assistant Computer Services, NorthCarolina State Information Technology andEngineering Sherwood Keith Boswell Jr., Director, Meeting Room 401 Engineering ITLeadership Schools andCollegesof with yourcolleagues. pitfalls, bestpractices,andproven solutions data storageandretrieval. Comeshareyour practices, record-keepingandaccess, selection, stafftraining,standardsandbest specialized operations,includingsoftware which informationtechnologiesaffect This meetingwillfocusontheways in and University Registrar, University ofFlorida Stephen J.PritzJr., Assistant Vice President Meeting Room 402 from thatposition. stage, seeingandhearingwhattheywould in theorchestraoranoperaperformeron performance. Theyreplacearealmusician and have anexpertconductorreviewtheir students topracticewiththefullensemble tra isanimmersive simulationthatallows to practicewithanorchestra.OpenOrches- Many studentshave limitedopportunities ization ofTechnology Leading Edge/StrategicInnovation, Consumer- Themes: StudentSuccess/LearningOutcomes, Media, TheUniversity ofBritishColumbia Zuberbuhler, Manager–UBC ITCreative Technology, McGillUniversity; Mark John Roston, AdjunctProfessor ofMusic Meeting Room 301/302 Immersive MusicSimulator Open Orchestra:AHi-Fi within highereducation. innovative approachestobuildnewmodels are leveraging onlinelearning,analytics,and NGLC andrecentgranteestolearnhowthey third wave offunding,theanswer isyes. Join D EDUCAUSE 2012 ANNUALCONFERENCE |November 6-9|Denver, Colorado iscussio 5:30–6:20 p.m.cont’d n S essio n s - ERP and LMS Integration ERP andLMSIntegration Launched ItsMobileAppwith Affordably, andPainlessly How Embry-RiddleSuccessfully, partner andourplans forthefuture. hear ourlessonslearnedinfinding amobile dents, currentstudents,andalumni. Come LMS andoffersfeaturesforprospective stu- Mobile securelyintegratestoourERP and app torave student reviews.Embry-Riddle the DubLabsplatformandlaunched our ing fortherightmobilesolution.We selected At Embry-Riddle,we spenttwoyears look- novation Web 2.0and3.0,LeadingEdge/Strategic In- Themes: Mobility,SocialMedia/Networking/ Business Development, DubLabs University; ChrisHopkinson,Director of Cindy Bixler, CIO,Embry-Riddle Aeronautical Mile ference website. check theface-to-faceprogramoncon- discussion whileinDenver. Fordetails, issues andhottopicsforlightlyfacilitated CIOs theopportunitytoidentifyemerging Open spacesessionsaredesignedtogive Meeting Room 605 leadership rolesinhighereducation. universities, includingsecuringhigh-level ing womenITprofessionalsincollegesand addressing awiderangeofissuesaffect- Technology, thisgroupprovidesavenue for National CenterforWomen&Information good useofitsaffiliationwithNCWIT, the networking opportunitiesandbymaking tion IT. Throughbothvirtualandface-to-face and advancement ofwomeninhighereduca- tive practicesintherecruitment,retention, This groupcollectsanddisseminateseffec- Services, University ofWisconsin–Milwaukee Boulder; BethSchaefer, Director, Client Academic Technology, University ofColorado Deborah Keyek-Franssen , Director of Meeting Room 505/506 Women inIT and technologies. working relationship,andweb-related tools ment systems,streamingmedia,theIT-PR tool. Topicsmayincludecontentmanage both aproductivityandpublicrelations exchange ideasontheuseofweb as designers, andotherweb professionalsto ters, projectmanagers,administrators, This engagingsessionwillallowwebmas- University Tony Lovgren, ITManager, IdahoState Meeting Room 403 Web Professionals T CIO O ech H igh pe n B o allroom 4E/4F n S l ogy pace S o S l utio essio n s

n - Roundtable Hawkins Leadership Retention Success PlatformtoImprove a Next-GenerationStudent Teaching andLearning(ACTL) Advisory Committeefor From KnowingtoAction:Using ogy demonstration. include ITcasestudyvideosandatechnol and replicationtechnology.Thissessionwill integrated three-in-onebackup,snapshot, and drive downbackupcostsbyusing and instantdatarecovery over theweb, local andoff-sitebackups,enablesecure See howhighereducationITcansimplify and CommunitySource tion, LeadingEdge/StrategicInnovation, Open Themes: Cloud/Hosting/Sourcing/Virtualiza- and Co-Founder, Zetta.net Lou Montulli,Vice President ofEngineering Meeting Room 405/406 Disaster RecoveryCapability Simpler andCheaper,with Next-Generation Backup: H Capitol participants only) (registered HawkinsLeadershipRoundtable Meeting Room 706 (committee membersonly) your campusefforts. thinking aboutstudentsuccesscanenhance age a4%increaseinretentionandhownew helped CentralMichiganUniversity lever- us tolearnhowtheMAP-Worksplatform testing andbenchmarkingfeatures.Join differentiated userinterfacingwithstatistical analytics, strategiccommunications,and solution combinesthepower ofreal-time early alertsystems,asuccessfulretention Moving beyondpredictive modelingand Learning Outcomes ing Edge/StrategicInnovation, StudentSuccess/ Themes: Analytics/Business Intelligence,Lead- Services Domain: EnterpriseInformationSystemsand Business Development, EBIMAP-Works Michigan University; Todd Pica, Director of Assistant Director, Residence Life, Central Jason Bentley, Director, First-Year Experience, Meeting Room 407 Cl R M otel eceptio 5:30–7:00 p.m. eeti ie n B allr t n -l g oom 1-2, ed n S essio L ev el 4, n H y att Regency

Discover all the elements of an enterprise-wiDe strategy

For more than two decades, the most innovative institutions of most any size or mission have turned to Campus Management.

Discover why top industry analysts consistently recommend Campus Management across every category, from CRM and student

information systems to hosting and superior support. Visit us at EDUCAUSE, then join two of our clients, Corinthian Colleges, Inc. and

Texas A&M-Kingsville, for an enterprise-wide look at CRM during our corporate presentation. Campus Management has technology for

higher education down to a science.

For more information visit www.campusmanagement.com/EDUCAUSE

© 2012 Campus Management Corp. All rights reserved. Campus Management Corp, CampusVue, and Talisma are registered trademarks of Campus Management. These marks may be registered in the U.S. and other countries. All other trademarks and registered trademarks are the properties of their respective owners.

CMGC 17181 Educause 8.5x10.875_4C.indd 1 9/18/12 11:22 AM EPSON HaS a TEam ON CamPuS.

From serving as a trusted liaison with your preferred EPSON dealer to providing product demos, training, and answers to your planning and technical questions, the EPSON team will come to your campus to help you take full advantage of our exclusive Brighter Futures education programs and pricing.

WE’rE a WhOlE tEam OF PrOFESSiONalS FOcuSEd ON crEatiNg grEat rElatiONShiPS With thE highEr EducatiON cOmmuNity.

Visit epson.com/higherEd

“Our higher education clients are committed to attracting and retaining quality students. That’s why I’m on campus, to make sure our projection technology gives teachers high-impact options to present complex content and keep learners engaged.”

rich Baringhaus // Commerce Township, MI

NEW Brightlink® ultra-Short-throw interactive Projectors Project an 87" diagonal image from less than 10" away, switch between sources (iPad®, Document Camera, VCR/DVD, iPhone®, and more) even without a computer, and keep writing. Also includes dual pen capability.

EPSON is a registered trademark, and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. Brighter Futures and BrightLink are registered trademarks of Epson America, Inc. All other product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks. Copyright 2012, Epson America, Inc. All product specifications are subject to change without notice. FRI day

Friday, NovEMBER 9 7:00–11:30 a.m. CIO Lounge Open 7:00–8:00 a.m. Sponsored by Desire2Learn Incorporated, Platinum Partner Meeting Room 601/603 Meeting Higher education CIOs are invited to relax and hold informal gatherings in this centrally located room. Enjoy an assortment of snacks ECAR Advisory Group and beverages and find a quiet, comfortable spot to charge your (by invitation only) devices, watch streamed general sessions, and check your e-mail. Meeting Room 204 7:30–8:00 a.m. 7:00–10:15 a.m. Morning Refreshments EDUCAUSE Community and Constituent Group Foyers Lounge Open Start your morning right as you plan your day and compare strate- Meeting Room 610/612 gies with colleagues for how to get the most from the professional This space is designed for members of the EDUCAUSE commu- development and networking opportunities present. Coffee, tea, and nity and constituent groups to connect with each other. Organize sodas will be available during this time. impromptu and birds-of-a-feather meetings, share valuable content, or just relax and recharge in this informal setting. Just drop in or use For International Participants: Informational the on-site scheduling board to reserve space for larger meetings. Session on EDUCAUSE Publications See you there! Meeting Room 604 International Welcome Lounge Open Join us for a discussion about EDUCAUSE publications, including the new EDUCAUSE Review Online, with Catherine Yang, senior Meeting Room 604 director. If you’re an international attendee, stop by this informal lounge to connect with colleagues, check e-mail, relax, and recharge your 7:30–9:00 a.m. devices. You’ll also find refreshments, convenient access to a printer, and basic office supplies. Meeting Hawkins Leadership Roundtable (registered Hawkins Leadership Roundtable participants only) Meeting Room 607

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 87 7:30–10:15 a.m. ties, working relationship with campus, officer be combined? Does privacy more approaches taken, issues encountered, closely align with compliance? Is it possible quantitative and qualitative results, current for one person or organization to perform all day Speaker Ready Room Open initiatives, and ongoing challenges. three? This session will survey trends, explore Meeting Room 207 the relationships and tensions, and identify Scaling a Higher Education alternative models for institutions to consider.

FRI Speakers using technology are encouraged to visit to test their equipment, prepare Enterprise Electronic Content Management System Leadership, Management, and for their sessions, or make last-minute Governance modifications. Mile High Ballroom 2B/3B Judith H. Lewis, Senior IT Manager, Texas Fostering Campus Collaborations 7:30–10:30 a.m. A&M University; Robert Hensz, Risk and to Scale Innovation: A Tale of Compliance Manager, HR Specialist, Texas Three Efforts AgriLife Extension Registration Desk Open Meeting Room 503/504 Sponsored by Jenzabar, Platinum Partner Themes: Strategic Value of IT, Partnerships/ Josh Baron, Senior Academic Technology Collaborations Lobby D Officer, Marist College; Russell Little, Texas A&M University is implementing Manager, Web Systems, Sinclair Community College; Kimberlee Thanos, Principal, 7:30–11:30 a.m. a shared services approach to enterprise Thanos Partners content management. See how a Tier 1 EDUCAUSE Central Open research institution employs a maturity Themes: Partnerships/Collaborations, Open and Community Source, Student Success/Learn- Lobby D model approach to scale its delivery of content management, standardizes best practice ing Outcomes Visit EDUCAUSE Central, a community hub where it works, and provides flexibility Open licensing and APIs allow us to break near registration, to connect with association where it’s needed. down the silos around our campus innova- leaders and learn about recent EDUCAUSE tions. But what does it take to truly get past activities. Stop by to take a break and Infrastructure, Information the concept of “not invented here?” Hear recharge your laptop or mobile device. Security, and Identity strategies for scale from three successful col- Management 8:00–8:50 a.m. laborations—the Open Academic Analytics Information Security Is Initiative, the Student Success Plan, and the Kaleidoscope Project. Featured Speaker Everyone’s Job: But Do They Know It? Too Few Women in IT: Now What? Teaching in an Age of Plenty Mile High Ballroom 1A-C Mile High Ballroom 1D-F Four Seasons Ballroom 1 Tanya Choice-Henry, Information Security Deborah Keyek-Franssen, Director of Academic Theodore Gray, Co-Founder, Wolfram Privacy and Awareness Analyst, and Wendy Technology, and Lucinda Sanders, Executive in Research Luljak, Strategic Communications, University Residence, University of Colorado Boulder of Wisconsin–Milwaukee The practice and profession of teaching devel- The presenters will review NCWIT resources oped in the presence of a great scarcity of Themes: Partnerships/Collaborations; Strategic that provide actionable and tested ideas Communication, Media, and Marketing; Risk knowledge. Ubiquitous information and ever about recruitment, retention, and advance- Management more powerful search and knowledge engines ment of women in IT. Learn interview strate- have changed the proper role of universities, At the University of Wisconsin–Milwaukee, gies that identify candidates with function- publishers, and education professionals. The the Information Security Office and IT Strate- ally diverse perspectives likely to improve diversity of empowering resources available gic Communications have developed effective innovation and productivity. Hear about to students has fundamentally changed their strategies to identify and inform key campus ways to help supervisors understand how relationship to knowledge. Novel thinking constituencies about risk, their roles on cam- unconscious bias and institutional barriers is required to create learning materials and pus, and how to protect data. Discover how might lead to attrition of women from their venues for this new world. targeted communications can mitigate risk. work groups. Examine the pitfalls associated with uneven performance evaluations Concurrent Sessions Privacy, Security, and and promotion opportunities. Explore the Compliance: Strange Bedfellows, “Top Ten Ways to Be a Male Advocate for Enterprise Information Systems or a Marriage Made in Heaven? Technical Women.” For more information on and Services NCWIT practices, visit www.ncwit.org. Four Seasons Ballroom 2-3 Business Intelligence at the Michael A. Corn, CISO and Chief Privacy The Top IT Issues in Higher University of Arizona: A Case and Security Officer, University of Illinois Education Study at Urbana-Champaign; Jane Rosenthal, Director, Privacy Office, University of Kansas Four Seasons Ballroom 4 Mile High Ballroom 2A/3A Susan Grajek, Vice President, Data, Research, IT organizations have embraced their respon- Henry Childers III, Senior Director, Enterprise and Analytics, EDUCAUSE Information and Analytics and Project sibility for information security leadership. Director, MOSAIC, The University of Arizona The onslaught of data breaches has refocused This year’s EDUCAUSE Top-Ten IT Issues list departed from those of previous years, Theme: Analytics/Business Intelligence campus attention on privacy issues. Laws, regulations, and contractual obligations have reflecting a growing recognition of IT’s The University of Arizona has made a sig- heightened the attention on compliance. But strategic value. What will 2013 bring? nificant investment in business intelligence the organizational relationship between the Learn more about this year’s list and get a over a four-year period. This presentation three functional responsibilities continues jump on next year’s by learning about the will cover objectives, budget, technology, to confound many institutions. Should the themes that have emerged to date in the IT team organization, delivered capabili- role of chief privacy officer and chief security Issues Panel.

88 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado FRI Libraries, E-Research, and Themes: Mobility, Partnerships/Collaborations, 8:50–9:10 a.m. Digital Content Consumerization of Technology

Some People Visit the Web, The expanding Mobile Web Framework Meeting day (http://mwf.ucla.edu) community is collabo- Some People Live There: The For International Participants: Effect of Online Residency on rating on the creation of a mobile web app sharing environment that can be leveraged Informational Session on the Digital Literacies by researchers, students, and more. MWF EDUCAUSE Learning Initiative Meeting Room 501/502 2.0 will add responsive design as a new Meeting Room 604 Lynn Silipigni Connaway, Senior Research feature to its current device-agnostic and Scientist, OCLC; Donna M. Lanclos, Associate technology-platform-independent func- Join us for a discussion about EDUCAUSE Professor for Anthropological Research, tionality. The MWF app sharing environ- activities in advancing learning through the University of North Carolina Charlotte; ment will empower a distributed higher application of technology with the ELI’s David White, Senior Manager, Development, ed development community to collaborate Malcolm Brown, director, and Veronica University of Oxford and provide their mobile users with the Diaz, associate director. Themes: Student Success/Learning Outcomes, So- best mobile and responsive web apps built cial Media/Networking/Web 2.0 and 3.0, Openness across academia. Beverage Break Foyers What motivates individuals to choose Mobile Language Learning between the services provided by academic Take time to refuel and relax. Get the energy institutions or the services that are available Mile High Ballroom 4C/4D boost you’ll need to make the most of the many on the open web? This session will discuss Dana Lindaman, Assistant Professor, Michael opportunities that surround you! Coffee, tea, the activities and findings of the U.S.-U.K. Mullins, Instructor, and Daniel Nolan, Assistant and sodas will be available during this time. Professor, University of Minnesota Duluth Digital Visitors and Residents project, which explores the motivations of learners when Themes: Mobility, Student Success/Learning 9:10–10:00 a.m. choosing technology and digital services. Outcomes, Open and Community Source Featured Speaker Support Strategies and Services This presentation will address the advantages and disadvantages of mobile comput- Academic Completion in a Contrasting Solutions: Shared ing in language learning environments. The Knowledge Base Content, a presentation is based on the work of the Lifelong Learning Universe: Crowdsourced Approach Mobile Language Learning Group at the What’s That? Four Seasons Ballroom 1 Mile High Ballroom 2C/3C University of Minnesota Duluth. Peter Smith, Senior Vice President, Academic Charles Aikman, Manager, Knowledge Supporting Student Success and Strategies and Development, Kaplan Management, Cathy O’Bryan, Director of University Corporate Office Client Support, and Julie Thatcher, Knowledge Retention on Campus Management, Indiana University; Sean Mile High Ballroom 4E/4F Information technology is having a profound Bossinger, Help Desk Manager, Sandee Jimmy Ellis, Manager, Student Retention impact on our ability to support improved Seiberlich, Senior IT Consultant/Project and Success, and Ann Parambil, Application persistence, attainment, and completion for Manager, and Wei-Zhong Wang, KnowledgeBase Integration Specialist, American University; adult learners. Improved metrics, reduced Manager, University of Wisconsin–Madison Nicole Devries, Manager of Academic time to and cost of degrees, and better Themes: Partnerships/Collaborations, Strategic Data, Columbus State University; Susan K. assessments are permanent changes in the Korzinek, Director of Information Technology, Value of IT, Openness education landscape. IT also has changed the Grand Valley State University meaning of completion from a fixed objective The University of Wisconsin–Madison Themes: Student Success/Learning Outcomes, in time to a repeating cycle with multiple “end and Indiana University have both built Strategic Value of IT, Analytics/Business Intel- points” in the learner’s life. I will analyze this knowledge management systems with ligence new meaning of completion and its implica- open-source components. While their solutions for workplace education, accreditation, tions differ, the challenges and benefits are This session will discuss two approaches to financial aid, and the academic calendar as similar. Crowdsourcing of content is central using technology for student success and well as the higher education economic model. to the success of both. We will present each retention. One approach focuses on the solution and explore the value points. implementation of a large-scale retention plan with milestones, timetables, and constraints. Concurrent Sessions Teaching and Learning The second approach discusses implementing Enterprise Information Systems Expanding the Newly Responsive a hosted turnkey solution to educate students and Services on successful behaviors with measurable Mobile Web Framework beyond outcomes and lessons learned. Data as a Service: Using SOA to UC to Promote Teaching, Expose Student-Related Data to Research, and Innovation CIO Open Space Session All Campus Web Applications Mile High Ballroom 4A/4B Meeting Room 605 Mile High Ballroom 1D-F Eric Bollens, Software Architect, and Open space sessions are designed to give Sultan Jinnah, Technical Lead, and Candace Rosemary A. Rocchio, Director, Educational CIOs the opportunity to identify emerging Jones, IT Manager, Admissions and and Collaborative Technology Group, UCLA; Distributed Technologies, UCLA Thomas Tsai, Software Engineering Manager, issues and hot topics for lightly facilitated University of California, Berkeley; Mojgan discussion while in Denver. For details, Themes: Strategic Value of IT, Consumeriza- Amini, IT Manager for Enterprise Applications check the face-to-face program on the con- tion of Technology, Leading Edge/Strategic and Middleware, University of California, ference website. Innovation San Diego; Richard Trott, Director, Center for Knowledge Management, University of The proliferation of web applications California, San Francisco requiring student data can be quite

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 89 day FRI

9:10–10:00 a.m. cont’d Themes: Partnerships/Collaborations, Risk Land That Job! Preparing to Management Interview for Your First CIO demanding and, if not done correctly, can Creating a proven disaster recovery plan for lead to the redundant storage and dispa- Position your institution is more critical than ever rate representations of student data. Using Mile High Ballroom 2B/3B before. Learn how Salisbury University and a service-oriented architecture, UCLA has Pattie Orr, VP for IT/Dean of University Pittsburg State University have joined forces provided a common framework for applica- Libraries, Baylor University; Joanne M. to share a formula that you can follow to tions to leverage when reading and updating Kossuth, Vice President for Operations and create a DR plan for your institution and, student information. CIO, Franklin W. Olin College of Engineering; most importantly, effectively test it. Marilu Goodyear, Director, University of JSTOR’s Big Data Challenge: Kansas; Melissa Woo, Vice Provost for IS and Mining Log Files to Improve Leadership, Management, and CIO, University of Oregon Service to Users Governance Themes: Professional Development/Training, Strategic Value of IT Mile High Ballroom 4A/4B Elevate Your Game: Ronald Snyder, Director, Advanced Propose, Design, and Deliver a Preparing to interview for your first CIO Technologies, ITHAKA Fantastic Conference Session position can be intimidating. Given the expected shortage of CIOs, advice on pre- Themes: Analytics/Business Intelligence, Open Four Seasons Ballroom 2-3 paring for interviews is important for filling and Community Source, Leading Edge/Strategic Shannon Smith, Associate Director, Teaching, Innovation Learning, and Professional Development, the IT leadership pipeline. Join us for an EDUCAUSE interactive discussion of how to best posi- The speaker will discuss the technological tion yourself to land your first CIO job. approach that ITHAKA has taken in dealing Make your next conference presentation with JSTOR logging data volume and com- truly memorable. This session will help Taking the Plunge: Transforming plexity issues, including “big data” challenges you create an outstanding conference ses- Institution-Wide Pedagogy, such as storage, processing, and analysis. He sion by providing practical takeaways and Technology, and Space in Just will share some top-level observations on user tips on the entire life cycle of a conference behaviors and content discovery and con- presentation, from submitting a proposal, Two Years sumption trends that have been identified. to designing, delivering, and promoting a Meeting Room 501/502 session, to leveraging your work into other Lennie Scott-Webber, Director, Education Infrastructure, Information professional development activities. Environments, Steelcase; Alvaro Torres, CIO, Security, and Identity Management Universidad Mariano Galvez de Guatemala Disaster Recovery Planning: Themes: Leading Edge/Strategic Innovation, How to Build It, How to Test It Professional Development/Training, Student Success/Learning Outcomes Mile High Ballroom 4E/4F Angela Neria, CIO, Pittsburg State University; Universidad Mariano Galvez de Guate- Troy Donoway, Associate Director of IT, mala underwent a complete institutional Salisbury University

90 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado FRI HGTV-style makeover to meet the teaching The deployment of university-owned 10:15–11:15 a.m. and learning demands of the 21st century. mobile devices is a multifaceted and Rather than tackle this process little by little, resource-intensive undertaking. This day this large international university took the workshop will guide participants through General Session plunge and transformed its pedagogy, tech- the development of a plan that avoids com- Discovery in a Digital nology, and space in just two years. In this mon pitfalls while helping achieve success session, we’ll review how their experience for all stakeholders. The three workshop World provides a model for how other institutions presenters represent differing institutional Wells Fargo Theatre of higher education can approach enter- viewpoints gleaned from their experiences Edward L. Ayers, President, prise-wide change. in implementing iPads in various depart- University of Richmond ments at GSU. In the most effective Libraries, E-Research, and Digital Content Teaching and Learning teaching, students create new knowledge Collaborating Across Engaging Online Learners even as they learn. Digital environ- Departments: “Virginia and for Success: Beyond the LMS ments possess remarkable capac- the Crisis of Union” Mile High Ballroom 2A/3A ities to foster this excitement of Mile High Ballroom 1A-C Steven G. Sachs, Vice President, Instructional discovery among large, diverse, Edward Kemp, Head of Digital Library and Information Technology, Northern Virginia and widely distributed numbers Services, and Eric F. Palmer, Director, Web Community College of people. When thoughtfully Services, University of Richmond Themes: Student Success/Learning Outcomes, designed, these engines of dis- Additional project contributor: Scott Nesbit, Leading Edge/Strategic Innovation covery can offer rich repositories Associate Director, Digital Scholarship Lab, University of Richmond NVCC has built an extensive program of of information and useful tools to online support services to engage distance explore them. Online teaching and Themes: Partnerships/Collaborations; Strategic learning students outside their courses. The traditional classrooms can take Communication, Media, and Marketing presentation will describe the background, much greater advantage of these We will demonstrate how our self-orga- tour and demonstrate the services, and capacities than they have thus far. nized, interdisciplinary team was able to discuss new support challenges. Student Imagining and building exploratory complete our project with limited staff success has improved, and the enrollments capacity offers exciting challenges resources. “Virginia and the Crisis of are growing at double the previous rate. for every discipline, constructing Union” emerged from collaborative prac- new bridges between novice and tices already in place, effective project man- Social Media: Dynamic expert, teaching and scholarship. agement decisions, and buy-in from team Methods to Make Teaching and members. The project advanced because of Learning Relevant the goals of multiple stakeholders. Four Seasons Ballroom 4 James A. Jorstad, Director of Academic Support Strategies and Services Technologies, University of Wisconsin–La Academics and Patient Care Crosse Find Common Ground Themes: Social Media/Networking/Web 2.0 and Mile High Ballroom 4C/4D 3.0; Student Success/Learning Outcomes; Strate- gic Communication, Media, and Marketing Mike Campbell, Director of PC Systems and Thank you! Support, and Tammy Jo Martinez, Director, IT Innovative strategies and analytic research can See you in Anaheim, Customer Service, University of New Mexico harness the immense potential of social media California, or online for Themes: Partnerships/Collaborations, Strategic in making teaching and learning relevant to Value of IT students. Through personal digital narratives, EDUCAUSE 2013 rich and social media, and global news distri- October 15–18. Collaborating on IT customer service bution, this yearlong project graphically dem- across large institutions, especially between onstrates how political issues transformed academic departments, research campuses, student learning and faculty teaching. health sciences professional schools, and a teaching hospital, presents procedural CIO Open Space Session challenges well beyond anything technical. Meeting Room 605 Navigating how to overcome these challenges can result in excellent user support. Open space sessions are designed to give CIOs the opportunity to identify emerging You Can Get There from issues and hot topics for lightly facilitated Here: Strategies for Planning discussion while in Denver. For details, Academic iPad Initiatives check the face-to-face program on the conference website. Meeting Room 503/504 Julian O. Allen, Director of Professional Services, IS&T, Joe Horne, Manager, Instructional Design and Training, and Patricia Nolde, Coordinator, Language Acquisition Resource Center, Georgia State University Theme: Mobility

Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 91 The exhibit hall features unique Explore alleys where you can interact with companies and hear from NGLC grantees about breakthrough the ALLEYS models in higher education.

Start-Up Alleys This year, we’re hosting two Start-Up Alleys featuring 30 new companies. Your participation can help shape the future of information technology in higher education when you connect with the companies and provide valuable feedback on their products and services. Selected start-ups will also be presenting their business plans for a chance to win prizes from EDUCAUSE and Google, Silver Partner, in the first-ever EDUCAUSE Game Changers Business Competition. Market Research Alley Don’t miss your opportunity to offer input on innovative products created by companies focused on your campus needs. Engage in interactive discussions, provide expert VISIT DURING guidance, and generate ideas for technology solutions that EXHIBIT HALL HOURS: will help solve your institutional challenges. WEDNESDAY, Next Generation Learning NOVEMBER 7 Challenges Alley 9:30 A.M.6:30 P.M. Take the time to visit this alley to learn about breakthrough THURSDAY, models in education. Walk through the changing gallery of grantees, provide your feedback through our live polls, and NOVEMBER 8 gather valuable resources and proven ideas to improve 10:00 A.M.4:30 P.M. readiness and completion rates on your campus. EXHIBIT HALL

EXHIBIT HALL HOURS Wednesday, November 7 Thursday, November 8 9:30 a.m.–6:30 p.m. 10:00 a.m.–4:30 p.m.

EDUCAUSE 2012 features more than 270 exhibiting corpora- Learning Theater tions with IT solutions for higher education. The exhibitor The Learning Theater is a community space designed for directory will help you navigate the hall and locate compa- high-energy presentations and informal group discus- nies providing the latest advances in technology to serve sions. On Wednesday, November 7, join us for the first- your campus needs. The directory is also available online to ever EDUCAUSE Game Changers Business Competition give you access to company information year-round. where selected Start-Up Alley companies will be present- In addition to exhibits, numerous activities take place in the ing their business plans for a chance to win prizes from hall, including refreshment breaks, lunch, and dessert stations. EDUCAUSE and Google, Silver Partner. Networking Reception in the Exhibit Hall EXHIBIT HALL HIGHLIGHTS Sponsored by: Desire2Learn Incorporated, Platinum Partner, Booth #1440 Alleys Epson, Gold Partner, Booth #1632 Exhibit Hall B-E Bradford Networks, Booth #706 Open during exhibit hall hours Exhibit Hall B-E This year, the exhibit hall will feature specialized alleys, Wednesday, 4:30–6:30 p.m. including two Start-Up Alleys and a Market Research Alley, Win a free EDUCAUSE 2013 registration! Join your colleagues where you can provide valuable input and feedback to for an informal gathering with drinks and hors d’oeuvres in companies; and the Next Generation Learning Challenges the exhibit hall. You will have the chance to learn about excit- (NGLC) Alley, which showcases grantee presentations of ing technology solutions for your campus from more than successful projects and resources on the latest innovations 270 companies. Scan your badge at all of the sponsor booths happening in teaching and learning. for a chance to win one of three complimentary registrations to EDUCAUSE 2013 in Anaheim, California. Winners will be announced on Thursday.

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 93 Exhibitor Lounge

uesday Meeting Suites T MR15 MR16 MR17 MR18

MR11 MR12 MR13 MR14 Meeting Suites Grab n'Go MR1 MR2 MR3 MR4 MR5 1274 MR6 MR7 MR8 MR9 MR10

EXHIBIT HALL MAP HALL EXHIBIT 1671 1670 1571 1570 1471 1470 1371 1270 1171 1070 971 970 871 870 771 770 671 670 571

1669 1668 1569 1568 1469 1468 1369 1268 1169 1069 1068 969 968 869 868 769 768 669 668 569 Lunch Area #1 1667 1266 1167 966 867

1665 1564 1465 1464 1365 1164 1065 1064 965 764 665 664 565

1663 1562 1463 1462 1363 NGLC Alley 1262 1163 1162 1063 1062 963 762 663 662 563

1661 1560 1461 1460 1361 1261 1260 1161 1160 1061 1060 961 861 761 760 661 660 561

1657 1457 1456

1655 1554 1455 1454 855 555

1653 Grab n'Go 1053 953 653

1651 1451 1450 Lunch Area #2

1649 1148 1049 849 549

1647 1146 1047

Theater 1645 1644 1144 1045 1044 945 744 645 Start-Up Alley Start-Up 1643 1642 1142 1043 1042 943 742 643

1741 1641 1640 1440 1340 1140 1041 1040 941 841 741 740 641 540

436 337

2134 2035 434 335 235

2132 2033 1933 1833 1632 1433 1232 933 633 533 433 432 333

1731 1031 831 731 330 231

2128 2029 2028 1929 1928 1829 728 629 528 429 428 329 328 229

2126 2027 2026 1927 1926 1827 1826 1727 1127 1126 1027 927 826 727 726 627 527 526 427 426 327 326 227 Restrooms rab n'Go 1824 1725 1125 1124 1025 824 725 724 625 524 425 G 2122 2023 1922 1823 1822 1723 1423 1123 1122 1023 822 723 722 623 522 423 422 323

2121 2120 2021 1921 1920 1821 1820 1721 1620 1221 921 821 820 721 720 621 521 520 421 420 321

2116 2017 2016 1917 916 817 816 717 616 517 416 317

2114 2015 2014 1915 1815 1715 1614 1214 1114 915 914 815 814 715 615 614 515 415 414 315 Market Research Alley

1413 912 813 812 713 612 513 213

2110 2011 2010 1911 1910 1811 710 611 510 411

2108 2009 2008 1909 1908 1809 1709 1608 1108 909 708 609 508 409 408 309 308 209

2106 2007 2006 1907 1906 1807 807 707 706 607 507 506 407 406 307 306 207 Grab n'Go

Start-Up Alley Start-Up 2102 2003 1403 1203 402 303 302 203

Freeman Service Desk 2101 2100 2001 1901 1801 1701 1600 1001 901 801 701 601 501 401 400 301 300 201 101

Main Restrooms No Restrooms Entrance Entrance Coat Check

Posters

94 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 EXHIBIT HALL HOURS EXHIBIT HALL HOURS T EXHIBIT HALL MAP

Exhibitor uesday Lounge Wednesday, November 7 Thursday, November 8 Win a free EDUCAUSE 2013 Registration! 9:30 a.m.–6:30 p.m. 10:00 a.m.–4:30 p.m. During the networking reception in the Meeting Suites exhibit hall on Wednesday from 4:30 to 6:30 p.m., don’t forget to scan your

MR15 MR16 MR17 MR18 badge at each of the sponsor booths (marked with ) for a chance to win one of three complimentary registra- MR11 MR12 MR13 MR14 Meeting Suites tions to EDUCAUSE 2013 in Anaheim, California. Winners will be announced Grab n'Go MR1 MR2 MR3 MR4 MR5 1274 MR6 MR7 MR8 MR9 MR10 on Thursday. Note: You must visit and swipe your badge at all of the sponsor booths to qualify. 1671 1670 1571 1570 1471 1470 1371 1270 1171 1070 971 970 871 870 771 770 671 670 571

1669 1668 1569 1568 1469 1468 1369 1268 1169 1069 1068 969 968 869 868 769 768 669 668 569

Lunch Area #1 Reception sponsored by: 1667 1266 1167 966 867

1665 1564 1465 1464 1365 1164 1065 1064 965 764 665 664 565

1663 1562 1463 1462 1363 NGLC Alley 1262 1163 1162 1063 1062 963 762 663 662 563

1661 1560 1461 1460 1361 1261 1260 1161 1160 1061 1060 961 861 761 760 661 660 561 Platinum Partner Booth #1440

1657 1457 1456

1655 1554 1455 1454 855 555

1653 Grab n'Go 1053 953 653

1651 1451 1450 Lunch Area #2

1649 1148 1049 849 549 Gold Partner 1647 1146 1047 Booth #1632 Theater 1645 1644 1144 1045 1044 945 744 645 Start-Up Alley Start-Up 1643 1642 1142 1043 1042 943 742 643

1741 1641 1640 1440 1340 1140 1041 1040 941 841 741 740 641 540

436 337 Booth #706

2134 2035 434 335 235

2132 2033 1933 1833 1632 1433 1232 933 633 533 433 432 333

1731 1031 831 731 330 231

2128 2029 2028 1929 1928 1829 728 629 528 429 428 329 328 229

2121 2120 2021 1921 1920 1821 1820 1721 1620 1221 921 821 820 721 720 621 521 520 421 420 321

2116 2017 2016 1917 916 817 816 717 616 517 416 317

2114 2015 2014 1915 1815 1715 1614 1214 1114 915 914 815 814 715 615 614 515 415 414 315 Market Research Alley

1413 912 813 812 713 612 513 213

2110 2011 2010 1911 1910 1811 710 611 510 411

2108 2009 2008 1909 1908 1809 1709 1608 1108 909 708 609 508 409 408 309 308 209

2106 2007 2006 1907 1906 1807 807 707 706 607 507 506 407 406 307 306 207 Grab n'Go

Start-Up Alley Start-Up 2102 2003 1403 1203 402 303 302 203

Freeman Service Desk 2101 2100 2001 1901 1801 1701 1600 1001 901 801 701 601 501 401 400 301 300 201 101

Main Restrooms No Restrooms Entrance Entrance Coat Check

Posters

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 95 3Play Media Adobe Systems Booth #867 Bronze Partner Tole Khesin, VP of Marketing Booth #701 [email protected], 415-298-1206 Donna Oldham, Senior Program Manager www.3playmedia.com [email protected], 408-536-6000 Product Categories: Audio and Video Conferencing; Content Capture; www.adobe.com/education Content Management Systems; Digital Publishing; Media Production, Product Categories: Cloud Computing and Services; Digital Publishing Preservation, and Storage Adrenna Aastra Booth #315/317 Booth #669/671 Dirk Craib, VP Business Development Keith Gyssler, VP, Sales [email protected], 855-Adrenna [email protected], 800-468-3266 www.adrenna.com www.aastrausa.com Product Categories: Academic Information Systems; Cloud Computing Product Categories: Audio and Video Conferencing; Business Continuity, and Services; Content Management Systems; Learning Management Systems (LMS); Open Source Disaster Recovery, Emergency Planning; Cloud Computing and Services; Enterprise Information Systems; Wireless ADTRAN Booth #1023

EXHIBITOR DIRECTORY EXHIBITOR Absolute Software Barbara Stuter, Sales Manager Booth #1823 [email protected], 916-765-1870 Jeanne Brasher, Account Executive www.adtran.com [email protected] www.absolute.com Product Categories: Audio and Video Conferencing; Network Infrastructure; Network Security and Applications; Virtualization; Wireless Product Categories: Data Security; Mobile Computing; Network Security and Applications; Security Management AEFIS Booth #1044 AcademicPub Jeffrey Riedel, Director of Business Development Booth #1060 [email protected], 215-873-0800 Michael Cairns, Chief Revenue Officer www.AEFIS.com [email protected], 646-442-8846 www.academicpub.com Aegis Identity Software Product Category: Digital Publishing Booth #2026/2028 Janet Yarbrough, Director of Business Development Acquia [email protected], 303-589-5435 Booth #2126 www.aegisidentity.com Jake Jones, Solutions Manager, Drupal for Education Product Categories: Consulting; Data Security; Enterprise Information [email protected], 781-238-8613 Systems; Identity and Access Management; Security Management www.acquia.com Product Categories: Cloud Computing and Services; Content AirWatch Management Systems; Digital Publishing Silver Partner Booth #1833 Active Data Exchange Tyce Miller, Director of Education Solutions Booth #668 [email protected], 404-478-7500 David Lavigna, Education Practice Manager www.air-watch.com [email protected], 610-997-8100 www.activedatax.com Product Categories: Cloud Computing and Services; Content Management Systems; Mobile Computing; Security Management Product Categories: Academic Information Systems; Cloud Computing and Services; Content Management Systems; Enterprise Information Systems; Social Media Alcatel-Lucent Booth #807 Ad Astra Information Systems Christina James, Marketing Director Booth #561/563 [email protected], 972-477-2422 Cindy Sullivan, Regional Account Manager enterprise.alcatel-lucent.com/connected-education [email protected], 913-652-4100 Product Categories: Digital Signage; Enterprise Information Systems; www.aais.com Network Infrastructure; Network Security and Applications; Wireless Product Categories: Academic Information Systems; Analytics and Research; Cloud Computing and Services; Consulting Alertus Technologies Booth #402 Drew Mulford, Director, Higher Education Sales [email protected], 866-425-3788 www.alertus.com Product Categories: Business Continuity, Disaster Recovery, Emergency Planning; Consulting; Digital Signage; Hardware; Security Management

96 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 EXHIBITOR DIRECTORY AMX Corporation Avaya Gold Partner Booth #815/817 Booth #909 Gavin Lee, Director, Business Development Jackie Deluna, Director of Global Education Marketing [email protected], 678-421-5006 [email protected], 800-222-0193 www.avaya.com www.amxcampus.com Product Categories: Audio and Video Conferencing; Network Product Categories: Audio and Video Conferencing; Classroom Control Infrastructure; Network Security and Applications; Virtualization; Wireless Systems; Digital Signage; Enterprise Information Systems; Network Infrastructure Barnes & Noble College Booksellers Booth #769 Apogee Mike Hagerty, Director, Digital Education Partnerships Booth #426/428 [email protected], 650-798-1880 [email protected], 512-478-8858 www.bncollege.com www.apogee.us Product Categories: Content Management Systems; E-Commerce; Product Categories: Help Desk; Mobile Computing; Network Learning Management Systems (LMS) Infrastructure; Wireless BerryDunn AppDynamics Booth #569 Clint Davies, Principal Booth #1455 [email protected], 207-775-2387 Courtney Kehl, Events Operations Manager www.berrydunn.com/highered [email protected], 415-442-8410 www.appdynamics.com Product Categories: Business Continuity, Disaster Recovery, Emergency Planning; Consulting; Data Security; Portfolio and Project Management; Product Categories: Cloud Computing and Services; E-Commerce; Training Virtualization Big Bang Aruba Networks Bronze Partner Booth #814/816 Brad Hogan, Global Events Booth #1827/1829 [email protected], 408-754-8462 Nathaniel Bauer, Marketing Director www.arubanetworks.com [email protected], 414-225-9075 www.bigbangllc.com Product Categories: Mobile Computing; Network Infrastructure; Network Security and Applications; Security Management; Wireless Product Categories: Business Continuity, Disaster Recovery, Emergency Planning; Enterprise Information Systems; Help Desk; Network Infrastructure Asahi Net Booth #432 Tomoka Higuchi McElwain, Director Bisk Education [email protected], 212-521-4276 Booth #1568 www.manaba.com Carol Wells, Special Project Manager [email protected] Product Categories: Cloud Computing and Services; Consulting; www.bisk.com E-Portfolios; Learning Management Systems (LMS); Learning Space Product Categories: Academic Information Systems; Training AT&T Bronze Partner Blackboard Platinum Partner Booth #915 Beth Nix, Lead Channel Manager–Education Booth #1221 [email protected], 770-928-3239 Product Categories: Analytics and Research; Audio and www.att.com/edu/highered Video Conferencing; Consulting; Learning Management Systems (LMS); Product Categories: Cloud Computing and Services; Learning Mobile Computing Management Systems (LMS); Mobile Computing; Network Security and Applications; Wireless BlackHawk Labs Booth #326 Automatic Sync Technologies Eric Woolford, Sales Mgr Booth #421 [email protected], 415-828-0047 Kara Stark, Sales Representative www.miniraq.com [email protected], 877-278-7962 Product Categories: Data Security; Hardware; Network Infrastructure; www.automaticsync.com Network Security and Applications; Wireless Product Categories: Adaptive Technologies; Content Capture; Media Production, Preservation, and Storage Blue Coat Systems Booth #201 Lisa Rom, Senior Marketing Manager [email protected], 925-989-8419 www.bluecoat.com Product Categories: Data Security; Mobile Computing; Network Infrastructure; Network Security and Applications; Security Management

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 97 Blue Jeans Network Bridgepoint Education Booth #1456 Booth #1365 Kirsten Nielsen, Account Executive Andrew McCann, VP Business Development [email protected], 408-550-2177 [email protected], 610-660-7737 www.bluejeans.com https://thuzelearning.com/

NOTES Product Category: Audio and Video Conferencing Product Categories: Adaptive Technologies; Digital Publishing; Media Production, Preservation, and Storage BMC Software Booth #855 BridgeWave Communications 800-557-3031 Booth #513 www.bmc.com Augustino (Augie) Lucenti, SVP of Sales Product Categories: Cloud Computing and Services; Help Desk; Mobile [email protected], 206-313-8600 Computing; Portfolio and Project Management; Virtualization www.bridgewave.com Product Categories: Business Continuity, Disaster Recovery, Emergency Bomgar Corporation Planning; Network Infrastructure; Wireless Bronze Partner BRUNS-PAK Booth #527 BRUNS-PAK Danielle Rosero, Marketing Events Coordinator Booth #965

[email protected], 770-407-1875 Paul Evanko, Vice President of Sales & Marketing R [email protected], 732-248-4455 DATA CENTER www.Bomgar.com SOLUTIONS www.bruns-pak.com Product Categories: Data Security; Help Desk; Mobile Computing; Training Product Categories: Business Continuity, Disaster Recovery, Emergency Planning; Consulting BOSS SOFTWARE Booth #1161/1163 Cambridge Computer Andrew Levy, Business Development Manager Booth #1461/1463 [email protected], 720-284-3893 Scott Gay, Directors of Sales Operations www.bosssoftware.com [email protected], 781-250-3000 www.cambridgecomputer.com Product Categories: Academic Information Systems; Security Management Product Categories: Business Continuity, Disaster Recovery, Emergency Box Planning; Cloud Computing and Services; Consulting; Data Administration Booth #434 and Warehousing; Virtualization Kalis Kim, Associate Events Manager [email protected], 650-543-7357 Campus Management Corporation www.box.com Gold Partner Booth #1108 Product Categories: Cloud Computing and Services; Content Management Jim Polit, Senior Marketing Research Lead Systems; Data Security; Document Imaging and Management; Mobile [email protected], 561-982-3778 Computing www.campusmanagement.com Bradford Networks Product Categories: Academic Information Systems; CRM; Enterprise Booth #706 Information Systems; ERP Michael Killoran, VP Sales [email protected], 866-990-3799 Campus Technology www.bradfordnetworks.com Booth #1920 Jean Dellarobba, Senior Account Executive Product Categories: Cloud Computing and Services; Identity and [email protected], 949-265-1568 Access Management; Network Infrastructure; Network Security and www.campustechnology.com Applications; Security Management Product Categories: Digital Publishing; Media Production, Preservation, Brainfuse and Storage; Training Booth #337 Gianni Lecciso, Director of Higher Education Campus Televideo [email protected], 978-697-4760 Booth #1062 www.brainfuse.com Rick Nixon, Director, Sales & Marketing [email protected], 203-983-5400 x119 Product Categories: Academic Information Systems; Adaptive Technologies; www.campustelevideo.com Learning Management Systems (LMS); Training; Virtualization Product Categories: Business Continuity, Disaster Recovery, Emergency Bretford Planning; Wireless Booth #1665 Dave Shurtleff, National Sales Manager [email protected], 847-801-1701 bretford.com Product Category: Learning Space

98 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 EXHIBITOR DIRECTORY CampusCruiser Cengage Learning Booth #1807 Gold Partner Lily Hsu, Office Manager Booth #1620 [email protected], 973-244-7856 Brian Joyner, Vice President, Market Development www.campuscruiser.com [email protected], 513-229-1637 Product Categories: Academic Information Systems; Cloud Computing www.cengage.com and Services; E-Mail and Productivity Systems; Learning Management Product Categories: Academic Information Systems; Digital Publishing; Systems (LMS); Mobile Computing Learning Space

CampusEAI Consortium Cherwell Software Booth #1554 Booth #407/409 DeMarra Massey, Executive Assistant Gary Mellott, Director of Business Development [email protected], 216-589-9626 x177 [email protected], 719-434-5811 www.campuseai.org www.cherwell.com Product Categories: Cloud Computing and Services; Content Management Product Categories: Analytics and Research; Cloud Computing and Systems; Enterprise Information Systems; Mobile Computing; Social Media Services; Enterprise Information Systems; Help Desk; Portfolio and Project Management Canon U.S.A. Booth #1470 CHRISTIE Thomas Sammut, Senior Marketing Services Manager Booth #1142 [email protected], 516-328-5512 Beverly Cutone, Marketing www.usa.canon.com/ [email protected], 519-572-6347 Product Categories: Document Imaging and Management; Hardware www.christiedigital.com Product Categories: Digital Signage; Hardware; Training Canvas by Instructure Booth #1921 The Chronicle of Higher Education Michael Rutkowski, Market Development Team Lead Booth #725/727 [email protected], 801-869-5040 Harvey Hill, Associate Publisher, Advertising www.instructure.com/educause-2012 [email protected], 202-466-1074 Product Categories: Cloud Computing and Services; Content www.chronicle.com Management Systems; Learning Management Systems (LMS); Learning Product Categories: Academic Information Systems; Analytics and Space; Open Source Research; Digital Publishing

Caption Colorado CIBER Booth #1148 Booth #1645/1647 John Irwin, Senior Vice President of Sales Garth Carter, Vice President [email protected], 800-775-7838 [email protected], 630-693-8819 www.captioncolorado.com www.ciber.com Product Categories: Academic Information Systems; Audio and Video Product Categories: Academic Information Systems; Cloud Computing Conferencing; Content Capture; Digital Publishing; Media Production, and Services; Consulting; Enterprise Information Systems; ERP Preservation, and Storage Cisco Systems CDW Government Gold Partner Platinum Partner Booth #1114 Booth #1413 John Tuohy, Education Marketing Manager David Doucette, Senior Sales Manager [email protected], 408-525-7370 [email protected], 312-705-4501 www.cisco.com/go/education www.cdwg.com/highereducation Product Categories: Audio and Video Conferencing; Cloud Computing and Product Categories: Audio and Video Conferencing; Cloud Computing and Services; Network Infrastructure; Virtualization; Wireless Services; Hardware; Mobile Computing; Virtualization Citrix Systems CedarCrestone Bronze Partner Booth #1820/1822 Maureen Charles, Proposals Coordinator Booth #1667/1669 [email protected], 866-827-3786 Jillian Gillette, Marketing Program Manager www.cedarcrestone.com [email protected], 954-267-2411 www.citrix.com/education Product Categories: Academic Information Systems; Cloud Computing and Services; Consulting; Enterprise Information Systems; Help Desk Product Categories: Cloud Computing and Services; Mobile Computing; Virtualization

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 99 Click Security Computer Comforts Booth #2006 Bronze Partner Neal Hartsell, Vice President, Marketing Booth #1123/1125/1127 [email protected], 512-470-1545 Frank Craig Kolavo, President www.clicksecurity.com [email protected], 281-535-2288 NOTES Product Categories: Analytics and Research; Data Security; Identity www.computercomforts.com and Access Management; Network Security and Applications; Security Product Categories: Adaptive Technologies; Classroom Control Systems; Management Furniture; Learning Space

CloudLock ConnectEDU Booth #971 Booth #713 Ben Briggs, Enterprise Account Executive–Central U.S. & Canada Brian Hopewell, Vice President for Business Development–Higher [email protected], 207-451-8432 Education www.cloudlock.com/ [email protected], 716-867-8434 Product Categories: Cloud Computing and Services; Data Security; www.connectedu/courseval Network Security and Applications; Security Management Product Category: Academic Information Systems

Cloudpath Networks ConnectYard Booth #1025/1027 Booth #2001 Bert Kashyap, Director of Sales Mike Norris, Director Business Development [email protected], 510-859-4473 [email protected], 973-494-8041 www.cloudpath.net www.connectyard.com Product Categories: Help Desk; Network Infrastructure; Network Product Categories: Cloud Computing and Services; Learning Management Security and Applications; Security Management; Wireless Systems (LMS); Learning Space; Mobile Computing; Social Media

Code 42 Software Courseload Booth #1906 Booth #2027 Meghan Marostica, Enterprise Events Manager Nikki Walker, Sales Operations Manager [email protected], 612-333-4242 x 425 [email protected], 3172570570 x9005 www.crashplanproe.com www.courseload.com Product Categories: Adaptive Technologies; Business Continuity, Disaster Product Categories: Adaptive Technologies; Content Capture; Content Recovery, Emergency Planning; Cloud Computing and Services; Data Management Systems; Learning Management Systems (LMS); Learning Space Security; Enterprise Information Systems CourseNetworking CollegeNET Booth #1144 Booth #849 Sarah Zike, Director, Business Development Julia Noonan, VP, Sales [email protected], 317-550-2020 [email protected], 503-973-5200 www.thecn.com www.corp.collegenet.com Product Category: Social Media Product Categories: CRM; Data Administration and Warehousing; E-Commerce; E-Mail and Productivity Systems CourseSmart Booth #1465 CollegeSource Shannon Meadows, SVP, Business Development Booth #1926 [email protected], 650-295-3839 Jennifer Wright, Marketing Associate www.coursesmart.com [email protected], 513-834-8768 www.collegesource.com Product Categories: Analytics and Research; Digital Publishing Product Categories: Academic Information Systems; Adaptive Technologies; Analytics and Research; Data Administration and Creative Edge Booth #1908 Warehousing Marjorie Neeley [email protected], 888-619-1684 Collegiate Project Services www.creativeedge.com Booth #1821 Tammy Cornelius, Administrative Product Categories: Cloud Computing and Services; Digital Publishing; [email protected], 704-277-1087 Learning Space; Network Infrastructure; Network Security and www.collegiateproject.com Applications Product Categories: Academic Information Systems; Consulting; Enterprise Information Systems; ERP; Portfolio and Project Management Crestron Electronics Booth #1801 Christine Shirinian, Assistant Tradeshow Manager [email protected], 201-767-3400 www.crestron.com Product Categories: Adaptive Technologies; Audio and Video Conferencing; Classroom Control Systems; Content Capture; Hardware

100 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 Daptiv Solutions e-academy (now Kivuto Solutions) EXHIBITOR DIRECTORY Booth #1146 Booth #707 Jack Taylor, Enterprise Account Executive Ryan Peatt, Director, Publisher Solutions [email protected], 801-756-7179 [email protected], 613-526-3005 x 130 www.daptiv.com www.kivuto.com Product Category: Portfolio and Project Management Product Categories: Academic Information Systems; Cloud Computing and Services; E-Commerce; Enterprise Information Systems; Help Desk Dell Platinum Partner e2Campus by Omnilert Booth #1203 Booth #1907/1909 www.dell.com/highered [email protected], 800-936-3525 www.e2Campus.com Product Categories: Cloud Computing and Services; Hardware; Mobile Computing; Network Infrastructure; Virtualization Product Categories: Audio and Video Conferencing; Business Continuity, Disaster Recovery, Emergency Planning; Content Management Systems; Dell SonicWALL Security Management; Wireless Booth #1671 Quynh Luu, US Online Program Manager EBI MAP-Works [email protected], 408-962-6368 Booth #227 www.sonicwall.com/us Todd Pica, Director of Business Development [email protected], 417-429-0081 Product Categories: Data Security; Hardware; Security Management www.webebi.com Deloitte Product Categories: Analytics and Research; Content Management Systems Booth #1653 360 Louise Upton, Canadian Higher Education Lead Echo [email protected], 902-721-5527 Bronze Partner www.deloitte.com Booth #1031 ® Product Categories: Consulting; Content Management Systems; CRM; Mary Young, Marketing Director Enterprise Information Systems; ERP [email protected], 703-948-3043 www.echo360.com Desire2Learn Incorporated Product Categories: Academic Information Systems; Audio and Video Platinum Partner Conferencing; Content Capture; Content Management Systems; Learning Booth #1440 Management Systems (LMS) [email protected], 1-877-352-7329 www.Desire2Learn.com Eclipse PPM Booth #301 Product Categories: Cloud Computing and Services; Content Capture; Bill Brunson, Director of Sales E-Portfolios; Learning Management Systems (LMS); Learning Space [email protected], 416-385-0774 www.eclipseppm.com Destiny Solutions Booth #1562/1564 Product Categories: Cloud Computing and Services; Portfolio and Project Jonathan Tice, Senior Vice President Management [email protected], 416-480-0500 x 216 www.destinysolutions.com EduServe International Booth #744 Product Categories: Cloud Computing and Services; Content Karly Tomlinson, Office Manager Management Systems; CRM; E-Commerce; Enterprise Information [email protected], 815-717-8090 Systems www.eduserveinternational.com DLT Solutions Product Categories: Consulting; ERP; Help Desk; Network Security and Booth #1266 Applications Nick Salvatore, Sales Representative, Education [email protected], 703-773-9240 eInstruction Corporation www.dlt.com Booth #963 Rich Earle, Trade Show Manager Product Categories: Academic Information Systems; Cloud Computing [email protected], 480-684-4849 and Services; Enterprise Information Systems; Open Source; www.einstruction.com Virtualization Product Categories: Clickers; Hardware; Mobile Computing; Wireless DocFinity Booth #715 ElearningForce Corporation James Thumma, VP of Sales and Marketing Booth #1167/1169 [email protected], 814-238-0038 Lars Vestergaard, Business Manager www.docfinity.com [email protected], 302-752-4510 www.elearningforce.com Product Categories: Cloud Computing and Services; Content Capture; Content Management Systems; Document Imaging and Management; Product Categories: E-Portfolios; Learning Management Systems (LMS); Enterprise Information Systems Learning Space; Mobile Computing; Training

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 101 Electronic Classroom Furniture Systems Epsilen Booth #1140 Booth #501 Greg Madison, Managing Member Bethany Brock, Marketing Manager [email protected], 800-766-3237 [email protected], 317-634-1200 www.electronicclassroom.com www.epsilen.com/

NOTES Product Categories: Furniture; Learning Space Product Categories: E-Portfolios; Learning Management Systems (LMS)

Ellucian Epson Platinum Partner Gold Partner Booth #1403 Booth #1632 Boyd Brown, Marketing Specialist Bill Benzie, Regional CAM Manager [email protected], 800-223-7036 [email protected], 562-981-3840 www.ellucian.com www.epsonbrighterfutures.com Product Categories: Analytics and Research; Consulting; CRM; Enterprise Product Categories: Document Imaging and Management; Hardware Information Systems; Mobile Computing Event Management Systems by Dean Evans and EmbanetCompass Associates Booth #614/616 Bronze Partner ® Dave Carlen, Vice President Business Development Booth #1721/1723 [email protected], 866-665-4179 Bryan Peck, Director of Sales embanetcompass.com/academicservices [email protected], 303-771-0110 Product Categories: Academic Information Systems; Business Continuity, www.dea.com/educause Disaster Recovery, Emergency Planning; Content Management Systems; Product Categories: Academic Information Systems; Digital Signage; Help Desk; Learning Management Systems (LMS) Enterprise Information Systems

EMC Corporation Evisions Booth #2014/2016 Booth #966/968 Breck DeWitt, K12 & HiEd Director Matt McLellan, VP, Sales and Marketing [email protected], 615-973-5300 [email protected], 714-824-5252 www.EMC.com/publicsector www.evisions.com Product Categories: Analytics and Research; Cloud Computing and Product Categories: Academic Information Systems; Analytics and Research; Services; Data Security; Enterprise Information Systems; Virtualization Data Administration and Warehousing; Enterprise Information Systems

EMPOWER Student Information System ExamSoft Worldwide Booth #2010 Booth #571 Gail Waldrup, Director of Client Relations Alexandra Holowaty, Marketing Manager [email protected], 248-647-8841 [email protected], 866-429-8889 x308 www.empowersis.com www.examsoft.com Product Categories: Academic Information Systems; Cloud Computing Product Categories: Academic Information Systems; Analytics and and Services; Consulting; Enterprise Information Systems; ERP Research; Content Management Systems; Learning Management Systems (LMS); Learning Space Enrollment Rx Booth #665 Excelsoft Technologies Lawrence Levy, President Booth #625 [email protected], 847-233-0088 Kimberly Aselton, Director, North America www.enrollmentrx.com [email protected], 779-402-9635 Product Category: CRM www.excelindia.com Product Categories: Cloud Computing and Services; Content Ensemble Video Management Systems; Learning Management Systems (LMS); Mobile Booth #333 Computing; Open Source Scott Nadzan, Director of Marketing and Sales [email protected], 315-753-0094 Exinda ensemblevideo.com Booth #327 Product Categories: Audio and Video Conferencing; Cloud Computing and Holly Adams, Director of Marketing Services; Content Management Systems; Media Production, Preservation, [email protected], 408-242-7298 and Storage; Training www.exinda.com Product Categories: Cloud Computing and Services; Mobile Computing; Enterasys Networks Network Infrastructure; Virtualization Booth #1709 Gaston Hebert, Account Executive, Higher Education [email protected], 512-626-7408 www.enterasys.com Product Categories: Mobile Computing; Network Infrastructure; Security Management; Virtualization; Wireless

102 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 Experian QAS Four Winds Interactive EXHIBITOR DIRECTORY Booth #969 Bronze Partner Jennifer Sharpe, Marketing Specialist Booth #1701 [email protected], 617-385-6700 Erin Doherty, Director of Marketing Product Categories: Cloud Computing and Services; Content Capture; [email protected], 720-389-3620 Content Management Systems; E-Mail and Productivity Systems www.fourwindsinteractive.com Product Category: Digital Signage eXplorance Booth #2008 FSR Samer Bekai-Saab, CEO Booth #2108/2110 [email protected], 514-836-7264 Janice Sandri, President www.explorance.com [email protected], 973-785-4347 Product Categories: Academic Information Systems; Analytics and www.fsrinc.com Research; CRM; Enterprise Information Systems; Learning Management Product Categories: Audio and Video Conferencing; Classroom Control Systems (LMS) Systems; Digital Signage

Extensis Gartner Booth #643 Platinum Partner Ed Smith, Product Manager Booth #826 [email protected], 503-274-2020 x180 Mischelle Choinski, Healthcare and Education Regional www.extensis.com Vice-President Product Categories: Content Management Systems; Digital Publishing; [email protected], 703-387-5682 Media Production, Preservation, and Storage www.gartner.com Product Categories: Enterprise Information Systems; Mobile Computing; Extron Electronics Security Management; Social Media; Wireless Silver Partner Booth #1340 GFI Software [email protected], 800-633-9876 Booth #824 www.extron.com VIPRE Sales Product Categories: Classroom Control Systems; Help Desk [email protected], 888-688-8457 www.gfi.com Faronics Corporation Product Categories: Cloud Computing and Services; Enterprise Booth #726/728 Information Systems; Mobile Computing; Network Security and Dustin Lewis, Market Account Manager Applications; Security Management [email protected], 800-943-6422 x 4615 www.faronics.com Gilfus Education Group Product Categories: Classroom Control Systems; Data Security; Network Booth #761 Infrastructure; Network Security and Applications; Security Management Tom Winterstein, Managing Partner [email protected], 888-861-3375 x708 www.gilfuseducationgroup.com Fiberlink Communications Booth #2021/2023 Product Categories: Analytics and Research; Enterprise Information Amanda Gammons, Marketing Manager Systems; Learning Management Systems (LMS); Network Infrastructure; [email protected], 855-MAAS360 Portfolio and Project Management www.maas360.com Product Categories: Cloud Computing and Services; Identity and Access GoingOn Networks Management; Mobile Computing; Network Security and Applications; Bronze Partner Security Management Booth #861 Jennifer Borun, Senior Director of Marketing Fischer International Identity [email protected], 415-200-4606 x273 Booth #306/308 www.goingon.com Gary O’Neill, Sales Director Product Categories: Cloud Computing and Services; Content [email protected], 678-548-8242 Management Systems; Enterprise Information Systems; Mobile www.fischerinternational.com Computing; Social Media Product Categories: Cloud Computing and Services; Consulting; Identity and Access Management Google Silver Partner Fortinet Booth #841 Booth #1171 Miriam Schneider, Marketing Manager, Education Courtney Meiers, Corp Marketing Manager [email protected], 714-454-2020 [email protected], 408-486-5402 www.google.com www.fortinet.com Product Categories: Cloud Computing and Services; E-Mail and Product Categories: Network Security and Applications; Security Productivity Systems; E-Portfolios Management

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 103 GoPrint Systems Booth #1560 Howard Technology Solutions Brenda Briseno, Sales Director Booth #1809/1811 [email protected], 888-52-PRINT x 3 Colin McDaniel, Trade Show Manager [email protected], 601-399-5713 Product Categories: Mobile Computing; Wireless www.howardcomputers.com NOTES GovConnection Product Categories: Academic Information Systems; Adaptive Technologies; Mobile Computing Bronze Partner Booth #831 HP Lisa Trisciani, Senior Director of Sales Silver Partner [email protected], 603-533-0916 www.govconnection.com Booth #1608 Phyllis Koenig, AMS Event Manager, Public Sector Product Categories: Digital Signage; Hardware; Mobile Computing; [email protected], 443-285-4043 Network Infrastructure; Virtualization www.hp.com/go/highereducation

Hannon Hill Corporation Product Categories: Cloud Computing and Services; Data Security; Document Imaging and Management; Enterprise Information Systems; Booth #612 Network Infrastructure Blaine Herman, Vice President of Sales [email protected], 678-904-6900 x111 www.hannonhill.com Huawei Technologies Booth #231 Product Category: Content Management Systems Jane Bixler, Senior Manager, Marketing [email protected], 214-919-6443 Higher Ground by Shaun Jackson Design enterprise.huawei.com Booth #427 Product Categories: Cloud Computing and Services; Data Administration Todd Maddock, Sales Director and Warehousing; Enterprise Information Systems; Hardware; Network [email protected], 734-975-7500 Infrastructure www.hggear.com

Higher One Hyland Software Silver Partner Booth #549 Rob Reach, Executive Vice President Chief Sales Officer Booth #801 [email protected], 203-776-7776 Amy Sindelar, Marketing Specialist www.higherone.com [email protected], 216-577-2337 www.hyland.com/industry-solutions/higher-education.aspx Product Categories: Data Security; E-Commerce; Mobile Computing Product Categories: Content Capture; Content Management Systems; Higher Technology Solutions Document Imaging and Management; Enterprise Information Systems; ERP Booth #1928 Wayne Brown, Managing Director iAppSys [email protected], 630-825-7638 Booth #1450 www.htsglobal.com Joe Young, Solutions Director [email protected], 415-236-1541 Product Categories: Consulting; CRM; Enterprise Information Systems; www.iappsys.com ERP; Training Product Categories: Data Administration and Warehousing; Data Hitachi ID Systems Security; Enterprise Information Systems; Identity and Access Booth #2029 Management; Virtualization Sales Line [email protected], 403-233-0740 i>clicker www.hitachi-id.com Booth #401 Product Categories: Identity and Access Management; Data Security Elizabeth Roth, Product Marketing Manager [email protected], 877-414-5922 Hobsons www.iclicker.com Bronze Partner Product Categories: Clickers; Hardware Booth #953 Alice Heidtman, Event Planner IData [email protected], 513-746-2305 Booth #1460/1462/1464 Brian Parish, President Horizon DataSys [email protected], 877-432-8244 x801 Booth #764 www.idatainc.com Gonzalo Ortiz, Account Manager Product Categories: Academic Information Systems; Analytics and [email protected], 604-267-3037 Research; Consulting; Data Administration and Warehousing; Enterprise www.horizondatasys.com Information Systems Product Categories: Classroom Control Systems; Data Security; Help Desk; Mobile Computing; Virtualization

104 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 Identity Finder Jenzabar EXHIBITOR DIRECTORY Booth #660 Platinum Partner Chris Arold, SVP - Sales Booth #1001 [email protected], 212-586-2677 Kristin Albano, Marketing Coordinator www.identityfinder.com [email protected], 617-492-9099 x230 Product Categories: Data Security; Network Security and Applications; Jenzabar.com Security Management Product Categories: CRM; ERP; Learning Management Systems (LMS) Impulse Point Booth #300/302 JourneyEd.com Tim Evans, Vice President, Sales Booth #506 [email protected], 508-366-0685 Greg Lamkin, Director of Sales www.impulse.com [email protected], 800-876-3507 x12500 www.journeyed.com Product Categories: Identity and Access Management; Mobile Computing; Network Security and Applications; Security Management Product Categories: Classroom Control Systems; Digital Publishing; Hardware; Learning Management Systems (LMS); Training Inside Higher Ed Booth #742 Kaltura Laura McFarland, Vice President of Sales Booth #1663 [email protected], 202-448-6143 Meytal Burstein, Senior Marketing Manager www.insidehighered.com [email protected], 646-290-5445 http://corp.kaltura.com Inventive Technology Product Categories: Content Management Systems; Learning Space; Booth #1933 Open Source; Social Media; Training Mike Krell, Account Manager [email protected], 800-474-5128 x87 Knewton www.inventivetec.com Booth #2015/2017 Product Categories: Cloud Computing and Services; Digital Signage; Ken Goldstein, VP of Partnerships Enterprise Information Systems; Media Production, Preservation, and [email protected], 303-548-2136 Storage; Virtualization www.knewton.com Product Category: Adaptive Technologies Io Consulting Booth #510 Kronos Ben Santelman, Senior Account Executive Booth #508 [email protected], 877-656-6603 x3107 Christine Carmichael, Director, Higher Education www.io-consulting.com [email protected], 978-250-9800 Product Categories: Consulting; Enterprise Information Systems; ERP; www.kronos.com Identity and Access Management; Training Product Categories: Analytics and Research; Cloud Computing and Services; Enterprise Information Systems; ERP Ipswitch Booth #771 LaptopsAnytime Jessica Kenney, Marketing Specialist Booth #303 [email protected], 781-676-5825 Jonathan Ruttenberg, VP Operations www.whatsupgold.com [email protected], 614-579-3053 Product Categories: Network Infrastructure; Network Security and www.laptopsanytime.com Applications Product Categories: Cloud Computing and Services; Hardware; Mobile Computing; Wireless ISE Booth #329 Laserfiche izzy+ Bronze Partner Booth #555 Booth #521 Brandon Reame, Market Development Strategist Linda Ding, Education Program Strategist [email protected], 616-510-0578 [email protected], 562-988-1688 x197 www.izzyplus.com www.laserfiche.com Product Categories: Audio and Video Conferencing; Furniture; Learning Space Product Categories: Content Capture; Content Management Systems; Document Imaging and Management Jadu Silver Partner The Learning House Booth #653 Booth #633 Karen Capitano, Sales Executive Mac Bornhauser, Vice President of Business Development [email protected], 877-411-6959 [email protected], 502-815-0515 www.jadu.net www.learninghouse.com Product Categories: Cloud Computing and Services; Content Product Categories: Consulting; Learning Management Systems (LMS); Management Systems; Enterprise Information Systems; Mobile Social Media; Training Computing; Social Media

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 105 Learning Objects Longsight Booth #615 Booth #1815 Craig Johnson, General Manager Sean Wallace, Marketing Coordinator [email protected], 202-265-3276 [email protected], 740-599-5005x www.learningobjects.com www.longsight.com

NOTES Product Categories: Consulting; E-Portfolios; Learning Space; Social Product Categories: Audio and Video Conferencing; Cloud Computing and Media Services; Content Management Systems; Learning Management Systems (LMS); Open Source LectureTools Booth #408 LoudCloud Systems Jason Aubrey, Vice President, Sales and Marketing Booth #433 [email protected], 743-794-3013 Phil Gonzales, VP, Marketing www.lecturetools.com [email protected], 562-310-8769 www.loudcloudsystems.com Product Categories: Adaptive Technologies; Clickers; Cloud Computing and Services Product Categories: Adaptive Technologies; Analytics and Research; Cloud Computing and Services; E-Portfolios; Learning Management Systems (LMS) Lenovo Silver Partner Lumens Integration Booth #1614 Booth #2128 Eric Chu, Marketing Manager Michael Olmedo, Vice President of Sales [email protected], 919-257-5503 [email protected], 888-542-3235 www.lenovo.com/education www.mylumens.com Product Categories: Classroom Control Systems; Cloud Computing and Product Categories: Audio and Video Conferencing; Document Imaging Services; Hardware; Mobile Computing; Wireless and Management; Media Production, Preservation, and Storage; Training; Wireless Levementum Booth #1270 lynda.com Holly Davis, Director of Marketing Bronze Partner [email protected], 480-320-2500 Booth #821 www.levementum.com Mary Fairchild, Director of Academic Sales [email protected], 805-477-3900 Product Categories: Cloud Computing and Services; Consulting; CRM; www.lynda.com Enterprise Information Systems; Help Desk Product Categories: Learning Space; Training LiveText Booth #661/663 Marshall Furniture Robert Budnik, Co-Founder Booth #1469 [email protected], 708-588-1735 Michelle Wille, VP Sales & Marketing www.livetext.com [email protected], 847-917-9350 www.marshallfurniture.com Lock n Charge Technologies Product Categories: Audio and Video Conferencing; Digital Signage; Booth #2116 Learning Space; Training Michelle Honore, Inside Sales [email protected], 800-306-4335 McGraw-Hill Higher Education www.lockncharge.com Silver Partner Product Categories: Hardware; Security Management Booth #540 Timothy Peyton, Senior Director of Marketing Logisoft Computer Products [email protected], 614-354-6126 Booth #436 www.mhhe.com Susan Hogan, Vice President Product Categories: Adaptive Technologies; Content Management [email protected], 585-598-8643 Systems; Digital Publishing www.logisoft.com Product Categories: E-Commerce; Security Management; Training MENTIS Software Booth #416 LogMeIn Rajesh Parthasarathy, CEO Booth #871 [email protected], 212-861-2235 Sean Lally, Sales Director, Hybrid Team www.mentisoftware.com [email protected], 781-638-9088 Product Categories: Data Security; Security Management www.logmein.com Product Categories: Cloud Computing and Services; Help Desk; Mobile Meraki Computing Booth #1040/1042 1-888-490-0918 www.meraki.com Product Categories: Network Infrastructure; Network Security and Applications; Wireless

106 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 Merit Network Moofwd EXHIBITOR DIRECTORY Booth #645 Booth #2007 Leslie Williamson, Director of Services Thomas Szwech, Director of Business [email protected], 734-527-5785 Development www.merit.edu [email protected], 1-855-266-6393 x107 www.Moofwd.com Product Categories: Audio and Video Conferencing; Business Continuity, Disaster Recovery, Emergency Planning; Cloud Computing and Services; Product Categories: Academic Information Systems; Cloud Computing E-Mail and Productivity Systems; Training and Services; Enterprise Information Systems; Mobile Computing

Meru Networks Moran Technology Consulting Booth #708/710 Silver Partner Richard Nedwich, Director, Marketing Booth #1122 [email protected], 877-952-6725 Paul Giebel, Partner www.merunetworks.com [email protected], 877-212-6539 Product Categories: Identity and Access Management; Learning www.MoranTechnology.com Management Systems (LMS); Network Infrastructure; Virtualization; Product Categories: Cloud Computing and Services; Consulting; ERP; Wireless Identity and Access Management; Network Infrastructure

Microsoft Corporation Motorola Silver Partner Booth #609/611 Booth #933 Cal Calamari, Education Market Development Julie Smith, Senior Marcom Manager [email protected], 978-464-1140 [email protected], 703-657-1879 www.motorolasolutions.com www.microsoft.com Product Categories: Identity and Access Management; Mobile Computing; Network Security and Applications; Wireless Product Categories: Cloud Computing and Services; CRM; E-Mail and Productivity Systems; Mobile Computing; Virtualization NBC Learn Booth #869 Minuteman/Para Systems Bruce Wilson, Director of Higher Education Booth #515 [email protected], 203-505-0423 Bill Allen, Director of Marketing www.nbclearn.com [email protected], 972-446-7363 x242 minutemanups.com Product Category: Academic Information Systems

Product Categories: Academic Information Systems; Business Continuity, NetApp Disaster Recovery, Emergency Planning; Enterprise Information Systems; Silver Partner Network Infrastructure; Security Management Booth #927 Mark Conway, Senior Program Lead MobileIron [email protected], 781-671-3844 Booth #870 www.netapp.com/us/solutions/industry Courtney Harris, Marketing Manager Product Categories: Cloud Computing and Services; Data Administration [email protected], 650-605-8984 and Warehousing; Hardware; Virtualization www.mobileiron.com Product Categories: Data Security; Mobile Computing; Wireless NetSupport Booth #717 Modo Labs NetSupport Booth #2120/2122 [email protected], 888-665-0808 Stewart Elliot, Vice President, Sales www.netsupport-inc.com [email protected], 415-200-6314 Product Categories: Classroom Control Systems; Help Desk; Training www.modolabs.com Product Categories: Academic Information Systems; Learning Nimble Storage Management Systems (LMS); Mobile Computing; Open Source; Social Booth #1571 Media Corey Sterner, Account Executive Manager [email protected], 303-775-0556 Moodlerooms www.nimblestorage.com Gold Partner Product Categories: Business Continuity, Disaster Recovery, Emergency Booth #1600 Planning; Hardware; Media Production, Preservation, and Storage; Brad Schleicher, Marketing Manager Network Infrastructure; Virtualization [email protected], 410-779-3424 www.moodlerooms.com NOVA Solutions Booth #429 Product Categories: Adaptive Technologies; Cloud Computing and Jerry Doll, VP Sales/Marketing Services; Content Management Systems; Learning Management Systems [email protected], 800-730-6682 (LMS); Open Source www.novadesk.com Product Categories: Adaptive Technologies; Audio and Video Conferencing; Classroom Control Systems; Hardware; Learning Space

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 107 Novell Panopto Booth #1641/1643 Booth #526/528 Josh Ellars, AE-TE West Sales Territory Manager Bruce Schneider, Vice President Sales [email protected], 801-861-8430 [email protected], 516-371-0427 novell.com www.panopto.com

NOTES Product Categories: E-Mail and Productivity Systems; Mobile Product Categories: Audio and Video Conferencing; Content Capture; Computing; Network Infrastructure; Network Security and Applications; Media Production, Preservation, and Storage; Training Security Management Pearson Oberon Platinum Partner Booth #1451 Booth #1423 Alicia Howe, Customer Service-Education [email protected], 814-867-2312 Christine Curtin, Director of Marketing www.oberonwireless.com [email protected], 617-671-2919 www.pearsonlearningsolutions.com Product Categories: Classroom Control Systems; Mobile Computing; Network Infrastructure; Network Security and Applications; Wireless Product Categories: Analytics and Research; Cloud Computing and Services; Content Management Systems; Digital Publishing; Learning OmniUpdate Management Systems (LMS) Booth #1164 Michael Monina, Vice President of Sales PeopleAdmin [email protected], 800-362-2605 x1 Booth #1454 omniupdate.com Tod Klubnik, VP, Sales and Business Development [email protected], 512-997-2507 Product Categories: Cloud Computing and Services; Content Management www.peopleadmin.com Systems; Digital Publishing; Mobile Computing; Social Media Product Categories: Cloud Computing and Services; Consulting; Training onShore Development Booth #760/762 Perceptis Daniel Pyne, Vice President, Sales Booth #420/422 [email protected], 773-477-7019 Ed Tola, Vice President Business Development www.webcheckout.net [email protected], 412-956-4575 Product Categories: Enterprise Information Systems; ERP; Help Desk www.perceptis.com Product Categories: Classroom Control Systems; CRM; ERP; Help Desk; Oracle Learning Management Systems (LMS) Gold Partner Booth #1731 Perceptive Software Ellen Skoskiewicz, Sr Event Marketing Manager Silver Partner [email protected], 650-506-5479 Booth #901 www.oracle.com/industries Teresa Seltman, Tradeshow Specialist Product Categories: Cloud Computing and Services; Content [email protected], 913-667-3196 Management Systems; CRM; Identity and www.perceptivesoftware.com/highered Access Management; Virtualization Product Categories: Academic Information Systems; Content Capture; Content Management Systems; Document Imaging and Management; Owen Software Development Company Enterprise Information Systems Booth #2003 Donna Swedin, Director of Sales PESC-Postsecondary Electronic Standards Council [email protected], 240-453-0030 x1032 Booth #1644 www.pathevo.com Michael Sessa, President & CEO Product Categories: Academic Information Systems; Analytics and [email protected], 202-261-6516 Research; E-Portfolios; Learning Space; Training www.PESC.org Product Categories: Cloud Computing and Services; E-Portfolios; ERP; Panasonic Solutions Company Identity and Access Management; Open Source Bronze Partner Booth #1901 Polaris Library Systems Matthew Ain, Area Sales Manager Booth #307 [email protected], 973-303-7745 Michael Smego, Director, Academic Library Development www.panasonic.com/business-solutions [email protected], 203-253-1759 www.polarislibrary.com Product Categories: Audio and Video Conferencing; Classroom Control Systems; Digital Signage; Hardware Product Categories: Academic Information Systems; Cloud Computing and Services Pano Logic Booth #423/425 Americas Sales [email protected], 877-677-7266 www.panologic.com Product Categories: Cloud Computing and Services; Data Security; Virtualization

108 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 Polycom Questionmark EXHIBITOR DIRECTORY Booth #2009/2011 Booth #2134 Marc McCormick, Program Manager Dean Anderson, Account Manager [email protected], 800-POLYCOM [email protected], 800-863-3950 www.polycom.com/education www.questionmark.com Product Categories: Audio and Video Conferencing; Network Product Categories: Academic Information Systems; Analytics and Infrastructure; Training Research; Content Management Systems; Learning Management Systems (LMS); Mobile Computing PrinterOn Corporation Booth #961 Rapid Insight Denis Dreni, Director of Strategic Alliances & Enterprise Accounts Booth #1570 , 425-647-0772 [email protected] Sheryl Kovalik, Director of Operations www.printeron.com [email protected], 603-447-0240 Product Categories: Cloud Computing and Services; Mobile Computing www.rapidinsightinc.com Product Categories: Analytics and Research; Consulting Procera Networks Booth #1922 Rave Mobile Safety Trevor Failor, Director, Sales Booth #1471 , 510-230-2777 [email protected] Scott McGrath www.proceranetworks.com [email protected], 888-605-7164 Product Categories: Identity and Access Management; Network wwww.ravemobilesafety.com Infrastructure; Network Security and Applications Product Category: Cloud Computing and Services

Proofpoint RealNetworks Booth #607 Bronze Partner Ed Stacy, EDU Regional Sales Rep [email protected], 408-517-4710 Booth #820/822 www.proofpoint.com Erica Magat, Event Marketing Assistant [email protected], 206-890-7540 Product Categories: Cloud Computing and Services; Content www.realnetworks.com/helix Management Systems; Data Security; Enterprise Information Systems; Security Management Product Categories: Audio and Video Conferencing; Content Management Systems; Media Production, Preservation, and Storage; Network Security and Applications; Portfolio and Project Management Qualtrics Booth #943 Ryan Jackson, Academic Sales Respondus [email protected], 801-374-6682 Booth #720/722 www.qualtrics.com Respondus Sales, Account Manager [email protected], 425-497-0389 Product Category: Analytics and Research Product Categories: Learning Management Systems (LMS); Mobile Qualys Computing Bronze Partner Booth #1063/1065 rSmart Booth #1361/1363 John Wilson, Executive Vice President of World Wide Field Operations Kyle Kaechele, Vice President, Sales [email protected], 650-801-6100 [email protected], 858-531-5559 www.qualys.com www.rsmart.com Product Categories: Cloud Computing and Services; Data Security; Product Categories: Cloud Computing and Services; Content Management Enterprise Information Systems; Network Security and Applications; Systems; ERP; Learning Management Systems (LMS); Open Source Security Management

Quantum Corporation Ruckus Wireless Booth #623 Booth #1640/1642 Sales Ron Gill, VP of Americas Sales 800-677-6268 [email protected], 650-265-4200 www.quantum.com www.ruckuswireless.com Product Categories: Mobile Computing; Network Infrastructure; Wireless Quest Software Booth #1160/1162 Runner Technologies Diane Walters, Senior Field Marketing Manager Booth #621 [email protected], 949-754-8111 Barry Allweiss, VP Sales & Marketing www.quest.com/public-sector/solutions-higher-education.aspx [email protected], 561-395-9322 Product Categories: Business Continuity, Disaster Recovery, Emergency www.RunnerTech.com Planning; Data Security; Identity and Access Management; Mobile Product Categories: Content Management Systems; CRM; E-Mail and Computing; Virtualization Productivity Systems; Enterprise Information Systems

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 109 Salesforce.com Foundation SecureNet Payment Systems Booth #662/664 Booth #1668 Pagely Tucker, Director, Chas Gannon, VP Strategic Alliances Marketing Communications [email protected], 630-966-1984 [email protected] www.securenet.com www.salesforcefoundation.org NOTES Product Categories: Cloud Computing and Services; Consulting; Data Product Categories: Cloud Computing and Services; CRM; Social Media Security; E-Commerce; Mobile Computing

Samsung Techwin America SEP Software Corp. Booth #1826 Booth #945 Richard Bellomy, V.P., Sales & Marketing Crissi Gutierrez, VP of Marketing & Partner Alliance [email protected], 310-605-3306 [email protected], 303-449-0100 www.samsungpresenterusa.com www.sepusa.com Product Categories: Content Capture; Document Imaging and Product Categories: Business Continuity, Disaster Recovery, Emergency Management; Hardware Planning; Cloud Computing and Services; Enterprise Information Systems; Network Infrastructure; Virtualization San Jose State University Booth #406 ShareStream Booth #1651 Rhonda Dahlgren, Recruitment & Events Manager Bill DiPietro, SVP of Sales & Marketing San [email protected], 408-924-2490 [email protected], 888-875-9475 www.sjsu.edu www.sharestream.com Product Category: Training Product Categories: Academic Information Systems; Cloud Computing and Services; Content Management Systems; Digital Publishing; Media SAP Public Services Production, Preservation, and Storage Booth #641 Renee Henrich, Senior Director, Marketing [email protected], 202-312-3927 SHI International Corp Booth #768/770 www.sap.com/industries/higher-education-research Sophie Truong, Public Sector Software Partner Manager Product Categories: Academic Information Systems; Analytics and [email protected], 732-868-8938 Research; Data Administration and Warehousing; ERP; Mobile Computing www.shi.com Product Categories: Adaptive Technologies; Business Continuity, Disaster Scantron Corporation Recovery, Emergency Planning; Cloud Computing and Services; Security Booth #1911 Management; Virtualization Brad Zentner, AVP, Higher Ed Region [email protected], 800-722-6876 x7555 www.Scantron.com Sitefinity Booth #235 Product Categories: Academic Information Systems; Content Capture; Greg Karanikolov, Sales Engineer Content Management Systems; Document Imaging and Management; [email protected], 888-365-2779 Identity and Access Management www.sitefinity.com Product Categories: Content Management Systems; E-Commerce; SchoolChapters E-Mail and Productivity Systems; Social Media Booth #1045 Claudia Reuter, CEO [email protected], 800-604-9465 SNtial Technologies Booth #724 www.schoolchapters.com Sandeep Nain, President Product Categories: Cloud Computing and Services; Content [email protected], 312-863-8633 Management Systems; E-Portfolios; Mobile Computing; Social Media www.sntialtech.com Product Categories: Consulting; Data Administration and Warehousing; SchoolDude.com Enterprise Information Systems; ERP; Mobile Computing Booth #813 Nick Mirisis, Director of Marketing [email protected], 877-868-3833 SoftChalk Booth #1061 www.SchoolDude.com Natalie West, Customer Events Manager Product Categories: Cloud Computing and Services; Help Desk [email protected], 804-257-7971 www.softchalk.com Schoology Product Categories: Cloud Computing and Services; Content Booth #1068 Management Systems Jonathan Hume, Senior Director of Sales [email protected], 212-213-8333 x32 www.schoology.com Product Categories: Adaptive Technologies; Content Management Systems; Learning Management Systems (LMS); Mobile Computing

110 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 EXHIBITOR DIRECTORY Software Secure Starin Booth #1041 Booth #2114 Steve Lesser, Vice President of Bill Mullin, Exec VP Sales & Marketing [email protected], 800-846-5606 [email protected], 617-340-6381 x218 www.starin.biz www.softwaresecure.com Product Categories: Audio and Video Conferencing; Classroom Control Product Categories: Identity and Access Management; Learning Systems; Content Capture; Digital Signage; Learning Space Management Systems (LMS); Security Management; Training Steelcase Sonic Foundry Gold Partner Platinum Partner Booth #1232 Booth #1433 Laura Feinauer, Project Leader Sean Brown, VP of Sales Operations [email protected], 616-902-1511 [email protected], 608-443-1600 www.steelcase.com/educationsolutions www.sonicfoundry.com Product Category: Learning Space Product Categories: Content Capture; Content Management Systems; Learning Space; Media Production, Preservation, and Storage; Mobile Stoneware Computing Booth #1043 Harvey Cahoon, Digital Marketing Manager Sophos [email protected], 801-701-1787 Booth #1824 www.stone-ware.com NA Sales Product Categories: Academic Information Systems; Classroom Control [email protected], 866-866-2802 Systems; Clickers; Network Infrastructure; Training www.sophos.com Product Categories: Cloud Computing and Services; Data Security; STOP Security Tracking of Office Property Booth #517 Mobile Computing; Network Security and Applications; Virtualization Doug Belfiore, Director of Customer Relations [email protected], 203-945-2020 x103 SP Controls www.stoptheft.com Booth #740 Gary Arcudi, Director of Sales and Marketing Product Categories: Business Continuity, Disaster Recovery, Emergency [email protected], 877-367-8444 Planning; Data Security; Mobile Computing; Network Security and www.spcontrols.com Applications; Security Management Product Categories: Classroom Control Systems; Content Capture; Hardware; Mobile Computing; Wireless Strata Information Group Booth #721/723 Emily Rudin, Senior Executive Client Services Spectrum Industries [email protected], 619-296-0170 Booth #912/914/916 www.sigcorp.com Shannon Ouimet, Event Coordinator [email protected], 800-235-1262 Product Categories: Consulting; Enterprise www.spectrumfurniture.com Information Systems; ERP; Training Product Categories: Furniture; Learning Space Symantec Corporation Booth #1260/1262 Springshare Caroline Rinker, Practice Manager, State, Booth #1670 Local Government, and Education Mazen Khoury, VP of Sales [email protected], 612-250-3372 [email protected], 518-577-7121 www.symantec.com www.springshare.com Product Categories: Business Continuity, Disaster Recovery, Emergency Product Categories: Academic Information Systems; Analytics and Planning; Data Security; Network Infrastructure; Virtualization Research; Content Management Systems; CRM Symplicity Corporation Sprint Booth #411 Bronze Partner Adam Fentress, Business Development Specialist Booth #2100/2102 [email protected], 703-351-0200 x7600 Linda Ferguson, Marketing Manager www.symplicity.com [email protected], 440-447-6158 Product Category: Cloud Computing and Services www.sprint.com/highereducation Product Categories: Audio and Video Conferencing; Digital Signage; Network Security and Applications; Wireless

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 111 TaskStream Tidebreak Booth #520/522 Booth #1915/1917 Ben Coulter, Manager, Systems Implementation Tom Mallen, Director of Sales [email protected], 800-311-5656 [email protected], 650-289-9869 x1 www.taskstream.com www.tidebreak.com

NOTES Product Categories: Academic Information Systems; Analytics and Product Categories: Classroom Control Systems; Consulting; Learning Research; Cloud Computing and Services; E-Portfolios; Portfolio and Space; Mobile Computing Project Management Tk20 TeamDynamixHE Booth #1268 Booth #1655/1657 Amy Levy, Regional Sales Consultant Jason Ehmann, Account Representative [email protected], 512-401-2000 [email protected], 614-352-2428 www.tk20.com www.teamdynamixhe.com Product Category: Learning Management Systems (LMS) Product Categories: Consulting; Enterprise Information Systems; ERP; Help Desk; Portfolio and Project Management Top Hat Monocle Corporation Booth #328/330 TechSmith Corporation Brett Truka, Regional Sales Manager Bronze Partner [email protected], 708-359-1590 Booth #601 www.tophatmonocle.com John Veit, Manager, Academic Solutions Product Categories: Adaptive Technologies; Clickers; Wireless [email protected], 517-381-2300 www.techsmith.com/education Toshiba America Information Systems Product Categories: Content Capture; Training Booth #921 Richard Vaughn, Director of Education Sales Tegile Systems [email protected], 913-907-0687 Booth #2106 us.toshiba.com Christian Butler, Regional Sales Director Product Categories: Hardware; Mobile Computing [email protected], 303-514-2039 www.tegile.com TouchNet Information Systems Product Categories: Analytics and Research; Data Administration and Bronze Partner Warehousing; Hardware; Virtualization Booth #1715 John Murphy, Vice President TERMINALFOUR [email protected], 913-599-6699 Booth #565 www.touchnet.com Siobhan O’Hora, Sales Executive Product Categories: Data Security; E-Commerce; Mobile Computing [email protected], 617-500-9171 www.terminalfour.com TRACSYSTEMS Product Categories: Content Management Systems; E-Commerce; Booth #335 Enterprise Information Systems; Mobile Computing; Social Media Chris Trail, Director of Sales [email protected], 214-461-9855 Thorburn Associates www.tracsystems.com Booth #1649 Product Categories: Consulting; Document Imaging and Management; Lisa Thorburn, President Hardware; Identity and Access Management; Mobile Computing [email protected], 510-886-7826 www.TA-Inc.com Turning Technologies Product Categories: Audio and Video Conferencing; Classroom Control Bronze Partner Systems; Content Capture; Digital Signage; Learning Space Booth #731 [email protected], 330-746-3015 Three Rivers Systems www.TurningTechnologies.com Booth #533 Jessica Hall, Administrative Assistant Product Categories: Clickers; Training [email protected], 636-386-8616 www.threeriverssystems.com U.S. Bank Equipment Finance Booth #1064 Product Categories: Academic Information Systems; Cloud Computing Frances Voth, Vice President and Services; Content Management Systems; ERP; Learning [email protected], 949-798-4760 Management Systems (LMS) usbank.com/tfg Product Category: Financing

112 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 EXHIBITOR DIRECTORY Unanet Technologies VASCO Data Security International Booth #1910 Booth #524 Christopher S. Craig, SVP of Operations Victoria Abramson, Marketing Manager NA [email protected], 703-689-9440 [email protected], 508-366-3400 www.unanet.com www.vasco.com Product Categories: Analytics and Research; E-Portfolios; Enterprise Product Categories: Data Security; Identity and Access Management; Information Systems; ERP; Portfolio and Project Management Mobile Computing; Network Security and Applications; Security Management Unicon Bronze Partner Verizon Booth #1124/1126 Silver Partner Jim Layne, VP Marketing Booth #1725/1727 [email protected], 480-558-2400 Tamara Closs, Manager, Education Strategy www.unicon.net [email protected], 215-219-0990 www.verizon.com/enterprise Product Categories: Consulting; Identity and Access Management; Learning Management Systems (LMS); Mobile Computing; Open Source Product Categories: Cloud Computing and Services; Data Security; Mobile Computing; Virtualization; Wireless Unidesk Corporation Booth #941 Vidyo Tom Rose, Chief Marketing Officer Booth #1069 [email protected], 508-573-7800 Brett Flenniken, VP, Vertical Sales www.unidesk.com [email protected], 866-998-4396 www.vidyo.com Product Category: Virtualization Product Categories: Audio and Video Conferencing; Mobile Computing UNIT4 Business Software Booth #1927/1929 Virco Trevor Checkley, Inside Sales Booth #2033/2035 [email protected], 888-247-3776 x4643 Brian True, Director of Sales, National Sales Group www.unit4software.com [email protected], 800-448-4726 Product Categories: Academic Information Systems; Cloud Computing Product Categories: Hardware; Learning Space and Services; Enterprise Information Systems; ERP Visix University Business Booth #507 Booth #400 Trey Hick, Chief Sales Officer Joyce Kacin, Associate Publisher [email protected], 800-572-4935 [email protected], 203-981-3716 www.visix.com www.universitybusiness.com Product Category: Digital Signage Product Category: Digital Publishing VMware UniversityLease Gold Partner Booth #1371 Booth #1214 John Riddle, Vice President Christin Nowakowski, Senior Field Marketing Manager [email protected], 800-317-8687 [email protected] www.universitylease.com www.vmware.com Product Categories: Consulting; Portfolio and Project Management Product Categories: Cloud Computing and Services; Virtualization

USI Corporation VTM Group Booth #868 Booth #203 Tonya Bjurstrom, Solution Sales James Gray, Business Development Manager [email protected], 719-488-6963 [email protected], 503-619-0853 www.usicorp.com www.causewaynow.com Product Categories: Business Continuity, Disaster Recovery, Emergency Product Categories: Cloud Computing and Services; E-Mail and Productivity Planning; Cloud Computing and Services; Hardware Systems; Learning Management Systems (LMS); Mobile Computing

Vaddio Wacom Technology Booth #1569 Booth #207/209 Tom Mingo, Vice President/Sales Stan Ueno, Business Development [email protected], 763-971-4400 [email protected], 360-896-9833 www.vaddio.com www.wacom.com Product Categories: Audio and Video Conferencing; Classroom Control Product Categories: Audio and Video Conferencing; Content Management Systems; Content Capture; Training; Wireless Systems; Document Imaging and Management; Hardware

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 113 WatchGuard Technologies WTC Consulting Booth #2132 Booth #812 Inside Sales Ron Rutherford, Director of Marketing 800-734-9905 [email protected], 213-689-5309 www.watchguard.com www.wtc-inc.net

NOTES Product Category: Network Security and Applications Product Categories: Consulting; Portfolio and Project Management

WEPA X-Central Booth #415 Booth #1369 Ali Hankins, Deputy Director of Operations James Parra, President [email protected], 800-675-7639 [email protected], 720-524-1881 www.wepanow.com www.x-central.com Product Categories: Adaptive Technologies; Cloud Computing and Product Categories: Academic Information Systems; Consulting; Hardware; Learning Management Systems (LMS); Wireless Services; Mobile Computing; Wireless

Winncom Technologies XanEdu Booth #670 Booth #1457 , Vice President, Sales Igor Kurochkin, Director of Product Management Brett Costello , 734-649-9946 & Marketing [email protected] [email protected], 440-498-9510 www.xanedu.com www.winncom.com Product Categories: Digital Publishing; Mobile Computing Product Categories: Consulting; Hardware; Network Infrastructure; Network Security and Applications; Wireless Xirrus Booth #627/629 Wipro Technologies Alexandra Gunther, Marketing Booth #1468 [email protected], 805-262-1718 Gretchen Werner, Manager www.xirrus.com [email protected], 425-471-0861 Product Categories: Hardware; Identity and Access Management; www.wipro.com Network Infrastructure; Network Security and Applications; Wireless Product Categories: Cloud Computing and Services; Consulting; Enterprise Information Systems; Mobile Computing; Virtualization

Wolfram Research Booth #1070 Jason Berg, Account Executive [email protected], 217-398-0700 www.wolfram.com Product Categories: Analytics and Research; Digital Publishing; Mobile Computing; Training; Virtualization

WolfVision Booth #1661 Andrea Mayer [email protected], 800-356-9653 www.wolfvision.com Product Categories: Audio and Video Conferencing; Learning Space; Training

Workday Bronze Partner Booth #1047/1049 Mike Duffield, General Manager, Education & Government [email protected], 866-951-9002 www.workday.com Product Categories: Cloud Computing and Services; Enterprise Information Systems; ERP; Mobile Computing; Wireless

114 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 www.cengage.com

It’s time to give educators an orange.

Higher education is evolving. Educators and students alike need new tools to succeed. While we can look back proudly at the great strides made over the years, the time has come for the next steps — a transformation from everything we ever thought about education. Let’s make room on the educator’s desk for an orange.

And now a fresh new flavor comes to the classroom. MindTap harnesses top content from Cengage Learning, allows for seamless and deep LMS integration through MindLinks, and incorporates a series of apps from other innovators in education to create a personal, engaging, outcome-driven learning experience.

Personal Learning Experience www.cengage.com/mindtap

Visit us at Exhibit Booth #1620 for a chance to win an iPad Wi-Fi...and an orange . The perfect automated classroom. It’s in here.

Presentations Audio Conferencing Video Conferencing

Stop by AMX Booth #909 to learn how you can have the Perfect Classroom

AMX ENOVA DVX The perfect lesson: effortless, reliable and top of its class. AMX has uni- • Media Switching fi ed technologies to automate and simplify the use of classroom equip- • Amplifi cation ment to provide the most effective learning environment possible. The • Video Scaling Enova DVX All-In-One Presentation Switcher combines AV switching, • Control control, audio processing, amplifi cation and category cable distribution in a single • Audio Processing 2 or 3U chassis that can be supported and serviced remotely over your current IT • Media Distribution infrastructure.

CONTROL & AUTOMATE | MEDIA SWITCHING | ARCHITECTURAL CONNECTIVITY | DIGITAL SIGNAGE | RESOURCE MANAGEMENT

AMX_UNITY_EDUCAUSE.indd 5 9/21/12 4:27 PM index of speakers and corporate contributors

323Link 17 Beesing, Andrea 57 Chasen, Michael L. 41 Dixon, Robert 62 Benatan, Ethan 36 Chatham, Jeff 64 Donohue, Patrick 48 A Bentley, Jason 84 Cheverie, Joan 69 Donoway, Troy 90 Abel, Rob 72 Bernard, Jack 38 Chiu, Emily 83 Doove, John 63 Abril, Andres 45 Bernardes, Mauro Cesar 44 Childers III, Henry 88 Duffield, Mike 34 Adams, Blake 47 Bethune, Matt 72 Choice-Henry, Tanya 88 Duffy, Christopher 58 Afshar, Vala 64 Bible, John Brice 78 Chuchran, Leah 39 Dugas, Thomas 77 Aikman, Charles 54, 89 Bichsel, Jacqueline (Jackie) Clark, Don 77 Duin, Ann Hill 50 Alberts, Randall 70 58, 82 Clark, Edmund 53 Dunker, Mary B. 66 Alig, Dan 71 Bighorse, Aaron 82 Clouse, Nancy 43 Dye, James M. 78 Allen, Andrew 51 Bird, Eric 52, 75 Cohen, Bradley A. 63 Dziuban, Charles D. 35 Allen, Julian O. 48, 91 Birk, Samantha 40 Collins, Kyle 43 Allison, Debra Hust 69, 78 Block, Kelly 83 Connaway, Lynn Silipigni 89 E Alvarado, Eric 76 Blythe, Earving L. 54 Cooper, Joel P. 50, 75 Edminster, Dave 36 Ames, Lisa 68 Bollens, Eric 89 Corcorran, Sean 66 Ellis, Jimmy 89 Amini, Mojgan 38, 89 Bonamici, Andrew 36 Corn, Michael A. 88 Ellis, Shawn 34 Anderson, Tyson 58 Borden, Jeff D. 40 Corshen, Jon 68 Emery, Darrel 77 Angelos, Peter J. 63 Bossinger, Sean 89 Cosentino, Richard 44 England, Christopher 35 Antolovic, Laurie G. 50 Boswell Jr., Sherwood Keith CourseSmart 70 Epson 58 84 Appert, Lucy 46 Culatta, Richard 75 Ernst, David J. 72 Bowen, Kyle 56 Arpino, John 76 Cullen, Susan 35, 62 Eschenbaum, Matt 63 Bradford Networks 58 Arroway, Pam 58 Cummings, Jarret 69 Evans, Cameron 57, 74 Bradley, James N. 54 Arruti, Duane 43 Currier, Charles W. 36 Evans-Plants, Penny 68 Bramucci, Robert 63 Aruba Networks 13 Curtin, Robert 65 Everhart, Deborah 36 Asplund, Grant 40 Brehl, Beverly A. 47 Atkins, Dustin 54, 83 Brohman, Bradley 64 D F Attardi, Stefanie 72 Bross, Theodore 56 Dahlstrom, Eden 37, 58, Farmer, Jacob 37, 41 Aull, Jon C. 78 Brossard, Paula 43 68, 81 Fary, Michael 77, 78 Feehan, Patrick John 75 Ayers, Edward L. 91 Brown, Malcolm 89 Danford, Thomas S. 44 Ferguson, Mark 50 Brown, Sean 69 Davis, Donald 36 Ferrenberg, Alan M. 39 B Bruggeman, John 56 Davis, Jason 63 Filgueiras, Lucia Vilela Leite 44 Brzoska, Karen 48 Baer, Linda L. 50 Davis, Van L. 83 Finkelstein, Adam B.A. 56 Baharu, Yordanos 76 Burnett, Margaret 76 Davis, Zach 46 Finkelstein, Scott 40, 62 Bailey, Cornelia 50 Byers, Matt 81 DenBraber, Eric 62 Fish, Ora 56 Bailey, Keith 51 Denley, Tristan 38 Fisher, Ryan 71 Baker, Mary Beth 57 C Dent, Julie H. 45 Flanagan, Christine 70 Foutty, Jennifer L. 74 Balakrishnan, Suresh 52 Campbell, John P. 50, 72 Desire2Learn Inc. 14, 29, Fowler, Shelli B. 54 Campbell, Mike 91 33, 58, 61, 87 Ballentine, Jeffrey 43 Fritz, John 36, 66, 72 Campbell, W. Gardner 35 Devries, Nicole 89 Barnes, Kathleen 45 Frost, Lorraine M. 71 Barnett, William 75 Campeau, Lisa 43 Diaz, Veronica 89 Fulbright, Jeremy Michael Baron, Josh 88 Camplese, Cole W. 51 DiCrescio, Michael 62 43, 65 Fulmer, Aubrey 34 Barrantes, Rita 63 Caption Colorado 17 Diener, Bruce Scott 81 Fulton, David Lee 47 Bassett, Ben 36 Carroll, Timothy 44 diFilipo, Stephen 69, 74 Bassett, Patricia 48, 69 Cattier, Alan R. 68 Diggs, D. Teddy 34, 70 Bauer, Chad 44 Cavanagh, Thomas 51 Dillon, Janet May 45 Bazile, Richard J. 54, 72 Chapman, Kenneth 69 Ditzel, David 74

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 117 G Henderson, Mark 66 Jenzabar 13, 27, 33, 61, 88 Kruse, Benjamin 57 Henderson, Raymond 41 Jinnah, Sultan 89 Kubit, Michael 50 Gagnon, Aaron 48 Henderson, Trevor 48 Johnson, Kenya K. 48 Kunka, Thomas S. 63 Garrett, P B 76 Henry, Carol A. 80 Jones, Candace 89 Kunkle, Regina 76 INDEX Gaston, Jim 63 Hensz, Robert 88 Jones, Jason 39 Kutty, Manoj 65 George, Abraham 54 Higgins, Christopher 68 Jones, Mark D. 36 Georgieva, Maya 51 Higher One 13, 70 Joosten, Tanya 40 L German, Dana 35 Hilgeman, Erica 40 Jordheim, Jared 48 Gershovich, Mikhail 46 Ladrie, Laura 46 Hillegas, Curtis W. 54 Jorstad, James A. 91 Giberson, David L. 66 Lai, Candice 43 Hilton, James L. 62 Journitz, Julianne 57 Gilbertson, Seth 38, 75 Lanclos, Donna M. 89 Hilton, Linda 52 Juelg, Butch 81 Gillen, Lee Ann 48 Landry, Stephen G. 57 Hites, Michael 83 Glock, Bryon J. 40 Lang, Leah 35, 53, 58, 69 Hjorten, Erik 47 K Goerwitz III, Richard L. 50 Larson, Martha M. 50 Hoffswell, Pete 56, 64, 71 Gohsman, John 39 Kaiser, Kimberly 47 Lassner, David 69 Hoit, Marc 81 Goldstein, Philip J. 57 Kaplan, Nancy 83 Laughran, Patrick 72 Holeton, Richard 69 Gonick, Lev S. 66 Karam, Joseph 47 Lausch, Andy 53 Holgersson, Nils Erik 56 Gonzales, Carol 71 Katz, Alan 63 Lazier, Joyce 40 Holland, Norma 53 Goodburn, Amy 76 Kehoe, Susan 66 LeBlanc, Jeffery A. 81 Hopkinson, Chris 84 Goodyear, Marilu 38, 90 Kellen, Vince 74 Lee, Sang Joon 45 Horn, Michael B. 34 Google 41 Kelton, AJ 63 Lee, Young S. 47 Horne, Brian 65 Gordon, Richard 35, 40 Kemp, Edward 91 Leger-Hornby, Tracey 52 Horne, Joe 48, 91 Graf, Andrew 64 Kenyon, Melaine C. 47 Leventis, George 71 Horton, David M. 50 Grajek, Susan 28, 37, 53, Keyek-Franssen, Deborah Lewis, John A. 78 58, 88 Hourican, Dede 83 70, 84, 88 Lewis, Judith H. 88 Gray, Theodore 88 House, Bryan 52 Kim, David 76 Lewis, Lisa B. 45 Green, Kenneth C. 54 Howard, David Lawrence 48 Kinasevych, Orest 46 Li, Qin 47 Grochow, Jerrold M. 54 Howard Jr., Robert 34 King, Beth 77 Lindaman, Dana 89 Gruver, Roy A. 38 Howles, Les 71 King, Soren 71 Lippincott, Joan 80 Gunderson, Jon 44, 62 Hughes, Steffne 47 Kippenbrock, Jim 35 Lirot, Julie 68 Gustafson, Terri 46 Huish, Darrel 63 Klingenstein, Kenneth J. 82 Little, Russell 74, 81, 88 Hunziker, Dawn 75 Klingenstein, Nathan D. 82 Liu, Jon 63 H Hurst, Frederick M. 83 Knight, Erin 36 Lloyd, Brittany 63 Knosp, Boyd 36 Habing, Thomas G. 81 Hyland Software 37, 53 Lockwood, Robert 47 Knox, Margaret H. 30 Hadap, Ashutosh 75 Logan, Scotty 62 Kodner-Wenzel, Andrea 63 Hagemeister, Fredrick I Logan, Timothy M. 56 Charles 35 Iboshi, Pearl 65 Koeneman, Christopher 43 Lomas, Cyprien P. 77 Hamid, Imran I. 48 Ingle, Ken 34, 40, 76 Koller, Daphne 81 Long, Philip E. 62 Hancock, Mara 74 Irish, Dawn 75 Komarny, Philip 64 Long, Phillip D. 35, 69 Hanley, Gerard L. 69, 71 Korb, John 56 Lopes, Valerie 68 Hanset, Philippe 36, 44 J Korenkiewicz, Jason 51 Lopez, Max 36 Harbison, Thomas 46 Jacinto, Christine 62 Korzinek, Susan K. 89 Lopez, Samantha 45 Hartman, Joel L. 62 Jackson, Gregory A. 62, 69, Koscielniak, Thierry 46 Lovett, Marsha C. 66 Hartranft, Joshua 48 71 Kossuth, Joanne M. 35, 90 Lovgren, Tony 84 Harvey, Eugene J. 47 Jailall, Ron 48 Kovalchick, Ann 35 Lowe, Denise 80 Harwood, John T. 38 Jantz, David 77 Kraemer, Ron 66 Lujan, Manuel R. 77 Hays, Nancy 34, 70 Janz, Kenneth D. 63 Kral, Kathy 47, 57 Luljak, Wendy 43, 88 Helwig, Jim 50, 78 Jarrett, Josh 53 Kraus, Greg 35, 48, 50 Lynch, Clifford 80

118 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 INDEX M Morse, Wayne 39 Parlett-Sweeney, Mary 36 Rose, Ryan 53 Moskal, Patsy D. 35, 72 Parry, Marc 39 Rosenthal, Jane 88 Maas, Bruce 35, 54, 69, 71 Mueller, Brian 65 Pearson 34 Rossi, Christopher 62 MacInnes, Ian 45 Muirhead, William 57 Pehlman, Patricia 35 Roston, John 83 MacIsaac, Peggy Lynn 45 Mullally, Aaron 80 Petersen, Rodney 65 Rowe, Theresa 50 Magnussen, Walt 54 Mullins, Michael 89 Petersen, Rodney J. 69 Rowland, Cyndi 45 Makris, Sara 44 Murphy, Ellen Marie 40 Petro, Andrew 81 Royas, Benjamin 48 Mandviwalla, Munir 80 Murphy, Melissa 46 Phelps, James 51, 74 Rubinyi, Robert 71 Marghitu, Daniela 35 Murphy, Timothy 54 Phillips, Jon 74, 81 Russell, Jim 82 Margulies, Anne 70 Murphy, Tom 37 Pica, Todd 84 Ryder, Tim 35 Mariger, Heather 45 Pickett, Alexandra M. 51 Markow, Jonathan 74 N Pieper, Mike 43 S Marshall, Clancy 57 Pike, Jennifer 50 Martin, Edward A. 44, 75 Naegel, Gary P. 44 Sachs, Steven G. 91 Pistilli, Matthew D. 72 Martinez, Tammy Jo 91 NEC 34 Sadowski, Diane 44 Pitt, Sharon P. 66, 76 Masie, Elliott 70 Nejedly, Zdenek 44 Saks, Deborah Moschella 47 Podles, Thomas J. 48 Massey, Margaret G. 54 Nelson, Robert K. 51 Samson, Perry J. 77 Powell, Cynthia B. 83 Masson, Patrick 51 Neria, Angela 90 Sanders, Lucinda 88 Powell, Keith 30 Mazoue, James G. 66 Nesbit, Scott 91 Sandlin, Rebecca 65 Prette, John 54 McCoy, Chris A. 63 Neuhauser, Claudia 50 Sannier, Adrian 53, 66 Pritz Jr., Stephen J. 83 McDonald, Robert H. 39, 75 Nichols, Brian T. 56 Sardell, Rachel Drummond Pruitt, Cheryl 62, 71 46 McGeary, Timothy 38 Nielsen, David 82 Sargent, Joe 44 McGough, Brian 74 Nixon, Andrea Lisa 80 R Schaefer, Beth 70, 84 McGuire, David 63 Nolan, Daniel 89 Schoenecker, Craig 50 McGuire, Jane 44 Nolde, Patricia 91 Radcliffe, Peter 50 Schollen, Laurel 68 McIntosh, Keith W. 38, 54, Noriega, Eric 44 Ratliff, Greg 52 69 Norin, Michele 51 Rampp, Carrie 83 Schottenfeld, Matthew 45, 47 McMahon, Charles 57 Northam, Richard 81 Rank, Mark 66 Schuff, David 80 McPherson, Michael R. 71 Ratliff, Greg 41 Schwartz, Michael L. 51 Meadows, Shannon 57 O Reese, Steven 81 Scott-Webber, Lennie 66, 90 Mehmedovic, Jenny 38 Oblinger, Diana 29, 58 Reingold, Ruth 43 Seaman, Jeff 57 Melander, Nicole 72, 77 O’Brien, Linda 66 Rettler, Peter 53 Seiberlich, Sandee 89 Mendez, Larry 81 O’Bryan, Cathy 35, 77, 89 Reynolds, Nikki E. 36 Seidman, Robert H. 66 Metros, Susan E. 51, 75 Orr, Pattie 56, 78, 90 Rhodes, Gates 66 Seiffert, Kurt 37 Middleton, David W. 57 Osborne, Nik 71 Riedl, Steve 43, 48 Shah-Nelson, Clark 40 Milici, Donna M. 83 Oswal, Sushil K. 35 Ries, Ken 63 Shalla, Kevin 80 Miller, Brian 71 Otte, George 35 Riley, Elanor 71 Sharkey, Mike 65 Miller, Fredrick 71 Ottie, Jason 80 Ritter, Shannon 40 Shatzer, Linda 82 Mills, Tom 36 Owen, Kim 78 Roberts III, Alfred C. 62 Sheehan, Vincent 36 Miragliotta, Joseph C. 36 Robertson, Amanda 48 Sherman, Cary 75 Mitrano, Tracy 38 P Robinson, Robin S. 47 Sherratt, Robert 78 Moldoff, David K. 62 Page, Carie 51 Rocchio, Rosemary A. 38, 89 Sherrill, Jonathan 65 Molina, Pablo G. 38, 54 Paige, Brian 64 Rocco, Stefanie A. 45 Shirky, Clay 34 Montulli, Lou 84 Palmer, Eric F. 91 Rodrigo, Shelley 74 Shirreffs, Stephen Arod 47 Moore, Richard L. 52 Palmer, Kristi L. 76 Rogers, Kem 72 Showstead, Andrew 41 Morgan, Glenda 80 Parambil, Ann 89 Romano, Vincent 83 Shudes, Chris 39 Morris, Erin E.P. 56 Park, Taeyeol 45 Rosario, Salvador 77

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 119 Sichman, Jaime Simao 44 T W Siciensky, Emily 44 Tabron, Judith 47 Wachs, Heidi L. 38, 75 Sieber, Diane Elizabeth 56 Tamarkin, Molly 74 Wada, Kent 51 Silva-Lugo, Jose Lorenzo 46 INDEX Tatro, Donna E. 54 Waddell, Stan 78 Simon, Yvonne 83 Taylor, Ann H. 45 Waggener, Shelton 66, 71 Singler, John 83 Taylor, Michael 57 Wagner, Ellen 57, 65 Sinkinson, Caroline 56 Thanos, Kimberlee 88 Wang, Wei-Zhong 89 Sinner, Allen D. 50 Thatcher, Jason 83 Ward, Christopher Matthew Sio, Noelle 69 Thatcher, Julie 89 38 Skaggs, Chris 56 Thompson, Charles 84 Wasklewicz, Andy 74 Skipwith, Ke’Anna 54, 72 Thompson, Terrill 35, 50, Waterbury, Clair 47 Smith, Eileen 40 58, 81 Weaver, Barbara 83 Smith, Jennifer K. 81 Thompson Jr., William G. 74 Werner, Mark J. 56 Smith, Peter 89 Tiffin, Ronald Jason 47 Wessel, Madelyn F. 71 Smith, Shannon 53, 90 Tirotta, Rose 47 West, Ann 66 Smith, Vernon 81 Tirpak, Lori 38, 74 Westmoreland, Clark C. 65 Snyder, Jason 83 Tomasek, Kathryn 51 Wheeler, Bradley 38, 66, 74 Snyder, Ronald 90 Torres, Alvaro 90 Whisenhunt, Tim 80 Sonic Foundry 17 Trail, Trudian 45 White, David 89 Sorensen, Lars 46 Trevett-Smith, Matthew 46 Wiechmann, Warren 51 Spadanuda, Chris 66 Trosvig, Kelli 57, 66 Wilcox, Cassie 48 Sparrow, Jennifer 74 Trott, Richard 89 Wiley, David 51 Speed, Sarah 80 Trubitt, Lisa V. 68 Wilson, Lynn Latimer 44 Spicer, Donald Z. 52 Tsai, Thomas 89 Wilson, Warren J. 52 Spiro, Lisa 51 Tuby, Kimberly 50 Winkler, Michael 39, 75 Squires, Robert 43 Tuck, Robert 46 Woo, Melissa 38, 63, 90 Srinivasan, Sandhya 45 Turner, Jeanine W. 36 Wood, Richard 66 Stack, David 52 Turner, Ryan 78 Woodward, Wendy 40 Stamatoplos, Anthony 76 Tuttle, Heath V. 76 Workman, Sue B. 54, 76 Stang, Kristen 57 Wrye, Timothy 82 Steed, Jay 72 V Steelcase 14, 35, 40, 50 van den Blink, Clare 71 Y Stephens, Lisa A. 54 van Gelder, Brenda 62 Yang, Catherine 87 Steward, Shad 82 von Gunden, Tom 57 Ying, Robin 80 Stewart, Brian 72 Von Holzen, Roger 45 Yock, William 74 Stiles, Randall J. (Randy) Van Tienen, Peter 57 Young, James B. 38 62, 75 Varner, Stewart 45 Young, Jeffrey R. 39 Stith, Chad 69 Vasan, Srikant 80 Stokes, Cory 57 Vaughan, Norman 72 Z Storch, Joseph 38, 75 Vinten-Johansen, Christian Zentz, Marlene 43 Stubbs, Chris 63 62 Zhu, David 48 Styles, Kathleen 35 Viola, Mary 75 Ziegenfuss, Donna Harp 47 Suess, John J. 62, 66, 82 VMware 53 Zuberbuhler, Mark 83 Swanton, Bill 78 Vogel, Valerie 65 Zucca, Joe 75 Swartz, David G. 71 Voss, Brian D. 35, 81 Sweeney, David S. 77

120 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12

2013 EDUCAUSE Events EDUCAUSE events—all designed for you to learn from and network with thought leaders and peers—range from hour-long webinars to multi-day, hybrid conferences and annual meetings.

JANUARY EDUCAUSE Institute New IT Managers Program Jan. 15–18 Baltimore, MD Mid-Atlantic Regional Conference Jan. 16–18 Baltimore, MD EDUCAUSE Institute Management Program Jan. 28–Feb. 1 Palm Beach Gardens, FL

FEBRUARY EDUCAUSE Learning Initiative Annual Meeting Feb. 4–6 Denver, CO, and Online West/Southwest Regional Conference Feb. 12–14 Austin, TX, and Online MARCH NERCOMP Annual Conference Mar. 11–13 Providence, RI, and Online EDUCAUSE Institute New IT Managers Program Mar. 17–20 Chicago, IL Midwest Regional Conference Mar. 18–20 Chicago, IL APRIL EDUCAUSE Learning Initiative Apr. 3–4 Online only Online Spring Focus Session Security Professionals Conference Apr. 15–17 St. Louis, MO, and Online Advanced Core Technologies Meeting Apr. 16–17 St. Louis, MO Enterprise IT Leadership Conference Apr. 16–18 St. Louis, MO MAY Southeast Regional Conference May 29–31 Atlanta, GA JUNE Leading Change Institute, Successor to Frye June 2–7 Washington, DC EDUCAUSE Institute Learning June 24–28 Evanston, IL Technology Leadership Program JULY Breakthrough Models Academy July 14–19 Boston, MA EDUCAUSE Institute Management Program July 15–19 Evanston, IL EDUCAUSE Institute Leadership Program July 22–26 Evanston, IL OCTOBER EDUCAUSE Annual Conference Oct. 15–18 Anaheim, CA, and Online NOVEMBER EDUCAUSE Learning Initiative Nov. 6–7 Online only Online Fall Focus Session

For a comprehensive list of upcoming events, please visit educause.edu/events. NOTES

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 123 NOTES

124 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 NOTES

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 125 NOTES

126 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 NOTES

#EDU12 Denver, Colorado | November 6-9 | EDUCAUSE 2012 ANNUAL CONFERENCE 127 NOTES

128 EDUCAUSE 2012 ANNUAL CONFERENCE | November 6-9 | Denver, Colorado #EDU12 Improving Student Performance Through Enterprise Digital Solutions

McGraw-Hill Higher Education is partnering with today’s leading institutions to bring education into the digital age, enhancing the learning experience and impimproving student outcomes.

Visit us at EDUCAUSE at booth 540 We Take Education to the Next Plane

With over 100 years of expertise, reliability and innovation NEC is among the world's leading providers and integrators of advanced technology solutions for higher education. From data centers to enterprise communications to performance analytics to professional services, NEC is the company colleges and universities rely upon for business-impacting IT, network and communications solutions.

Learn more about NEC at necam.com/highered