Securus Online Contact Us

Manage Your Account Online! Contact us to open a new account or if you have ques ons about an exis ng account or about the Securus Online is our free all-in- inmate service at this facility. Call Securus one account management portal Correc onal Billing Services or visit our website for details: available 24/7 from your , tablet or personal . Online: www.securustech.net

Phone: 1-800-844-6591

Customer Care: Available 24/7, 365 days per year securus.custhelp.com

Payments: Securus Correc onal Billing Services PO Box 650757 Dallas, TX 75265-0757 With Securus Online, account management has never been more accessible or easier to use. Securus Online puts Correspondence: Securus services and products at your fi nger ps 24 hours Securus Correc onal Billing Services a day. PO Box 1109 By enrolling in Securus Online you gain instant access to Addison, TX 75001 these great features: • Sign up for new services Friends & Family • Subscribe to AutoPay or TextPay • Stay up-to-date with text and email no fi ca ons Telephone Service Guide • Add funds to prepaid accounts • Make payments on postpaid accounts • View your account balance and calling history About Us Securus Correc onal Billing Services is a division of Securus • View funding/payment transac on details Technologies Inc. and T-Ne x Telecommunica ons Services, Inc. Securus Technologies, Inc. is one of the largest providers Enrolling is Quick and Easy! of detainee communica ons and informa on management Visit www.securustech.net from your smartphone, tablet or solu ons, serving approximately 2,200 correc onal personal computer and sign up for your free Securus Online facili es, more than 850,000 inmates, and an es mated account today! 7 million friends & family members na onwide. www.securustech.net SCBS is the Customer Care Department of Securus Technologies, Inc www.securustech.net 1-800-844-6591 www.securustech.net 1-800-844-6591 SCBS_FF_TF_ENG_0813 and T-NeƟ x TelecommunicaƟ ons Services, Inc. Receiving Phone Calls Stay Connected Frequently Asked Questions

To receive calls from a correc onal facility, you need an Why was My Call Disconnected? account to pay for the calls. At Securus, we understand Stay Connected with AutoPay and TextPay! Our phone system has some built-in protec ons for the importance of providing fl exible and reliable witnesses and legal personnel to help prevent unwanted With our AutoPay and TextPay programs, Securus off ers you the communica on services. That’s why we off er a number of calls. If you do any of these things during your call, you ability to sign up for account balance no fi ca ons and/or automa c convenient account op ons to help you stay connected could be disconnected, so . . . with your incarcerated loved one. This brochure provides payment processing to ensure you never miss a call. you with informa on you need to successfully open and manage your calling account. AutoPay DON’T AdvanceConnect™ AutoPay allows you to automa cally fund your Transfer or put the call on hold This prepaid account puts you in control of your spending. AdvanceConnect account with a preset amount of your Simply add money to your account to receive calls to choice to ensure you are always connected. Use or answer call wai ng mul ple phone numbers. TextPay • Up to $7.95 transac on fee may apply to add money Use a cordless phone (sta c could cause TextPay sends a text no fi ca on that lets you immediately to your account online, or up to $9.95 by phone ($0 a disconnect) transac on fee for payments by mail or via your online fund your AdvanceConnect account or make a payment to your Direct Bill account directly from your . banking service) Press extra numbers on the touch-tone • 180-day refund policy It’s That Easy! keypad • $25 minimum funding amount may apply Sign up for these convenient programs today at www.securustech.net! Stop your conversa on for any length • Up to $3.99 monthly Administra on Fee may apply for including cell phone numbers on your account of me (a period of silence may cause a Direct Bill disconnect) This account is best suited if the inmate is incarcerated for longer than two years or if you are an a orney, bail Try to make any kind of 3-way call bondsman, social worker or other business/government agency. A credit check may be required. Why are Calls to My Line Blocked? • Accept calls and charges up to your credit limit Calls to your phone line(s) from a correc onal facility may • Itemized monthly statement of ac vity and charges be restricted for many reasons. Here are a few: • Add mul ple phone numbers to your account Collect Call RestricƟ on. Your local telephone company • Up to $7.95 transac on fee may apply to make a may restrict collect calls. Call your local telephone company payment on your account online, or up to $9.95 by to have this restric on removed. Once this restric on is phone ($0 transac on fee for payments by mail or via removed, it may take up to 72 hours for a collect call to go your online banking service) through. TradiƟ onal Collect With this account, call charges appear on your local Other Payment OpƟ ons New Telephone Number. If you have a new telephone telephone bill. Depending on your local telephone service Subject to availability and facility restrictions, you may number, a restric on could be placed on your line. Simply provider, you may be eligible to pay for collect calls from receive a call from a correctional facility with the option provide us with the date you received your new number inmates using this method. This account is subject to a 90- to pay for the one-time call using our Text2Connect™ or from your local telephone company, and Securus can day rolling spending limit and a monthly Bill Statement Fee Pay Now™ program. remove the restric on. of up to $3.49. Exceeded Your Spending Limit. If you have exceeded Other fees and taxes may apply as approved by state and Other fees and taxes may apply as approved by state and your account spending limit with our company, calls to your federal regula ons. Accounts are subject to addi onal federal regula ons. Accounts are subject to addi onal line may be blocked. If you believe this is the case, please terms and condi ons available for review by phone or terms and condi ons available for review by phone or contact us at 1-800-844-6591. online. online. www.securustech.net 1-800-844-6591 www.securustech.net 1-800-844-6591 www.securustech.net 1-800-844-6591