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Customer Snapshot Article
Customer Snapshot Article Customer: Lemon Tree Hotels Lemon Tree Hotels enhances efficiency and customer experience with Alcatel-Lucent platform The Lemon Tree Hotel Company is an innovative new concept in the Indian market. The hotels in the ŐƌŽƵƉ͛ƐĨĂƐƚŐƌŽǁŝŶŐĐŚĂŝŶĂƌĞƐƵĐĐĞƐƐĨƵůůLJƉŝƚĐŚŝŶŐƚŚĞŵƐĞůǀĞƐĂƐthe new, cost effective alternative to traditional upmarket hotelƐ͘ƐƚŚĞĐŽŵƉĂŶLJ͛ƐǁĞďƐŝƚĞdescribes it͕͞being at a Lemon Tree hotel is like being offered a tall glass of icy cold lemonade after hours of traipsing through the hot and dry ĚĞƐĞƌƚ͊͟ ͞KƵƌďƌĂŶĚis all about simplicity and ĨƌĞƐŚŶĞƐƐ͕͟ explains Aradhana Lal, Vice President of Marketing and Business Development at Lemon Tree. ͞Lemon Tree Hotels are instantly recognizable by their refreshing ambience, warm welcomes, spontaneous smiles and professional LJĞƚĨƌŝĞŶĚůLJƐĞƌǀŝĐĞ͘͟ It is crucial for Lemon Tree that all its procurement decisions reflect these brand values and deliver better and more efficient services for customers. So when the company came to review its telephony system, it had an important decision to make. ͞tĞǁĂŶƚĞĚ a simple yet powerful solution ʹ one that would make our people and processes more efficient, deliver an enhanced customer experience, and also provide us with a flexible platform for ĨƵƚƵƌĞŐƌŽǁƚŚ͕͟ says Ajai Kumar, Chief Information Officer for Lemon Tree. After reviewing several alternatives, Lemon Tree decided to replace its existing Alcatel-Lucent infrastructure with a new IP system based on the OmniPCX Enterprise platform. With the expert help of local partner ABS India Pvt Ltd, the solution has now been installed at nine Lemon Tree Hotels in Chennai, Bangalore, Ahmedabad, Indore, Aurangabad, Gurgaon, Hyderabad and Chandigarh. A further two systems have been rolled out in the more budget conscious Red Fox Hotels, which are also owned by the group. -
The 2019 Gold Medal Awards Finalist Announcement
The 2019 Gold Medal Awards Finalist Announcement The Gold Medal Awards, in association with Hotel & Catering Review magazine, are delighted to announce the Finalists for the 2019 awards. These awards celebrate the outstanding achievements of the hotel and catering sector throughout the country over the past 12 months. They also recognise and reward the high standards of excellence in terms of both the physical product and the level of service that is being delivered in our industry. After 3 months of travelling all corners of the country and visiting every single property that entered the awards, hours of meetings and further discussions, the Gold Medal Awards Judging Panel are proud to announce the Finalists in each category. Book Your Tickets Join us on Tuesday, September 24th in the Lyrath Estate, Co. Kilkenny where the winners of each category will be announced. To book tickets, please visit www.hotelandcateringreview.ie #GMA2019 @HC_Review Table of Contents Hotel Categories Ireland's Five Star Hotel……………………………………………………………………….……………………………………………………………………………….………… 2 Ireland's Four Star Hotel sponsored by Sodexo..……………………………………………………………………………………………………………….. 3 Ireland’s Five Star Resort…………………………………………………………………….…………………………………………………………………………….………… 4 Ireland's Four Star Resort sponsored by Avvio……………………………………...…………………………...……………………………………………………….... 5 Ireland's Three Star Hotel sponsored by Vernon Catering…………………………………………………………………………………………... 6 Ireland's Country House & Guest House………………………………………………………………...…………………...………………………………... -
The Strand Hotel Yangon Its Past Present and Future
30 May The Strand Hotel Yangon, Myanmar: Its Past, Present and Future in Asia, Destination, Luxury Hotel Review, Travel Blog by JP Licudan 16 Comments 1 Facebook 0 Google+ 1 Pinterest 0 StumbleUpon 0 SHARES The Strand Hotel Yangon: Its Past, Present and Future It was 1901, when the Strand Hotel Rangoon (now Yangon) opened to the public, back in those days when a bed sheet and mosquito nets are considered a luxury. The famous Armenian hotel empire, the Sarkies Brothers (who also built Raffles Hotel Singapore) acquired the property, opened it as the Strand Hotel and made it one of Southeast Asia’s Grand Colonial Hotels, now one of Yangon’s significant icons, The Strand. Check the room rates of the Strand Hotel Yangon on their own website / Booking.com / Agoda / Tripadvisor The Strand Hotel Yangon: Its Past Present and Future – The Exterior of The Strand Yangon (Photo from The Strand) Back then, Rangoon (now Yangon) was an important trade hub for the British empire. Its ideal location in front the historic Irrawaddy river makes it appealing to merchants, business and leisure travellers. Through the years, it went on series of improvements and patronised by royalty, nobility and distinguished personalities. Among them are George Orwell (British novelist) Sir Peter Ustinov (English actor), Somerset Maugham (British Novelist), Prince Edward VIII of the British Monarchy, David Rockefeller (CEO of Chase) and Mick Jagger of the Rolling Stones. It is a privilege for my name to be included on the guest register together with these famous names who have all stayed at the Strand. -
Hotel Sector the Upper House Hong Kong Content
SECTOR CAPABILITY HOTEL SECTOR THE UPPER HOUSE HONG KONG CONTENT OVERVIEW 1 KEY ISSUES 2 GLOBAL MARKET DATA 3 COST COMMENTARY 5 SCOPE OF WORK AND SPECIFICATIONS 8 PROJECT HIGHLIGHTS AFRICA 10 AMERICAS 12 ASIA 14 EUROPE 18 MIDDLE EAST 20 OCEANIA 22 Disclaimer: While the information in this publication is believed to be correct at the time of publishing, no responsibility is accepted for its accuracy. Persons desiring to utilise any information appearing in the publication should verify its applicability to their specific circumstances. Cost information in this publication is indicative and for general guidance only. CONFIDENCE TODAY INSPIRES TOMORROW With a network that covers the globe and a heritage spanning over two centuries, Rider Levett Bucknall is a leading independent organisation in cost management and quantity surveying, project management and advisory services. Our achievements are renowned: from the early days of pioneering quantity surveying, to landmark projects such as the Sydney Opera House, HSBC Headquarters Building in Hong Kong, Marina Bay Sands Integrated Resort in Singapore, the 2012 London Olympic Games and CityCenter in Las Vegas. We continue this successful legacy with our dedication to the value, quality and sustainability of the built environment. Our innovative thinking, global reach, and flawless execution push the boundaries. Taking ambitious projects from an idea to reality. HILTON HAWAIIAN VILLAGE HONOLULU, HAWAII, NORTH AMERICA OVERVIEW We work with hotel investors, developers, operators and brand managers to develop and refurbish hotels across the world. RLB provides a full range of project management, cost consulting and advisory services on hospitality developments across the globe. -
The Changing Face of Myanmar THIS MONTH Yanmar Was Isolated from the on Travel Itineraries
This copy is for your personal, non-commercial use only. Distribution and use of this material are governed by our Subscriber Agreement and by copyright law. For non-personal use, please contact client relations at 1-866-831-4314 or email [email protected]. APRIL 2016 | Our 37th Year andrewharper.com TRAVELING THE WORLD IN SEARCH OF TRULY ENCHANTING PLACES HOTEL DISCOVERIES, GOLDEN PAGODAS, TROPICAL BEACHES COVER PHOTOGRAPH The serene pool at Belmond Governor’s Residence in Yangon / PHOTO BY ANDREW HARPER The Changing Face of Myanmar THIS MONTH yanmar was isolated from the on travel itineraries. The number of A New Era Begins rest of the world for nearly half American visitors is increasing rapidly. From Yangon, we traveled north to Bagan, M a century. When I first visited Of course, the experience of a land Mandalay and the Himalayan foothills, before the country in the 1980s, tourists could frozen in amber is a big part of Myanmar’s relaxing beside the Andaman Sea. ...............1-7 obtain a visa for a maximum of seven days, appeal. Yangon bears little resemblance Yangon’s Colonial Heritage ..............................3 and tour groups were shadowed, fairly to modern Asian cities like Bangkok, Myanmar’s Ethnic Mosaic ................................4 blatantly, by the secret police. A paranoid Singapore or Hong Kong. The grand brick What’s in a Name? ................................................6 military junta governed the country from buildings of its colonial heart remain Ayeyarwady Riverboats ...................................7 1962 until 2011, when strongman Gen. largely untouched and gently decaying. Online: Touring Itinerary, Shwedagon Pagoda, Than Shwe finally stepped down in favor Seen from a boat on the Yangon River Inle Lake and Bookshelf of a milder-mannered former general, the most prominent landmark remains Thein Sein, to clear a path to some form the golden spire of the Shwedagon, an Bordeaux Openings of civilian government. -
Participating Lemon Tree Hotels
Participating Lemon Tree Hotels Ahmedabad ● Lemon Tree Hotel, Ahmedabad ● Lemon Tree Premier; The Atrium, Ahmedabad Alwar ● Lemon Tree Hotel, Alwar Aurangabad ● Lemon Tree Hotel, Aurangabad Baddi ● Lemon Tree Hotel, Baddi Bengaluru ● Lemon Tree Hotel, Electronics City, Bengaluru ● Lemon Tree Hotel, Whitefield, Bengaluru ● Lemon Tree Premier, Ulsoor Lake, Bengaluru Bhiwadi ● Red Fox Hotel, Bhiwadi Chandigarh ● Red Fox Hotel, Chandigarh Chennai ● Lemon Tree Hotel, Chennai ● Lemon Tree Hotel; Shimona, Chennai Coimbatore ● Lemon Tree Hotel, Coimbatore Corbett ● Lemon Tree Premier, Corbett Dehradun ● Lemon Tree Hotel, Dehradun ● Red Fox Hotel, Dehradun Delhi NCR ● Lemon Tree Premier, Delhi Airport ● Red Fox Hotel, Delhi Airport ● Red Fox Hotel, East Delhi ● Sandal Suites operated by Lemon Tree Hotels, Delhi NCR Gangtok ● Lemon Tree Hotel, Gangtok Ghaziabad ● Lemon Tree Hotel, East Delhi Mall, Kaushambi Goa ● Lemon Tree Amarante Beach Resort, Goa ● Lemon Tree Hotel, Candolim, Goa ● Red Fox Hotel, Morjim, Goa Gurugram ● Lemon Tree Hotel, Sector 60, Gurugram ● Lemon Tree Hotel, Sohna Road, Gurugram ● Lemon Tree Premier 1, Leisure Valley, Gurugram ● Lemon Tree Premier 2, Leisure Valley, Gurugram ● Lemon Tree Premier, City Center, Gurugram ● Red Fox Hotel, Sector 60, Gurugram Hyderabad ● Lemon Tree Hotel, Banjara Hills, Hyderabad ● Lemon Tree Hotel, Gachibowli, Hyderabad ● Lemon Tree Premier, HITEC City, Hyderabad Indore ● Lemon Tree Hotel, Indore Jaipur ● Lemon Tree Premier, Jaipur ● Red Fox Hotel, Jaipur Jammu ● Lemon Tree Hotel, Jammu Katra ● Lemon Tree Hotel, Katra Kerala ● Lemon Tree Vembanad Lake Resort, Kerala Manesar ● Lemon Tree Hotel, Tarudhan Valley, Manesar Patna ● Lemon Tree Premier, Patna Pune ● Lemon Tree Hotel, Hinjawadi, Pune ● Lemon Tree Premier, City Center, Pune Siliguri ● Lemon Tree Hotel, Siliguri Srinagar ● Lemon Tree Hotel, Srinagar Tiruchirappalli ● Red Fox Hotel, Tiruchirappalli Vadodara ● Lemon Tree Hotel, Vadodara . -
Rezidor Hotel Group Annual Report, 2013
Please, do not disturb. Come inside and join our world of hospitality! Annual Report 2013 Rezidor at a glance ..................................................................................Flap CEO Editorial ...................................................................................................2 4D Strategy ......................................................................................................6 Our Brands .....................................................................................................10 Market Development ..................................................................................16 Our Presence .....................................................................................Foldout Business Development ............................................................................ 18 Route 2015 ....................................................................................................22 Revenue Generation .................................................................................26 People Development ................................................................................30 Content Responsible Business ............................................................................... 34 Financial Reports, contents ....................................................................36 Board of Directors’ Report .......................................................................37 Financial Reports ....................................................................................... -
MEP Link No16 Déc. 97
Les Roches on track and on the move Les Roches Four Year Accreditation BSc in International Hospitality Management In Boston, MA USA, the 112th. Annual Meeting of the New England Association of Schools and Col- leges, Inc. USA, was a memorable event for our School. (left to right) On the 4th December at the meeting of the Commis- Mr Charles E. sion on Technical and Career Institutions it was Combs, announced that the Swiss Hotel Association Hotel Les Roches Management School “Les Roches” had received Dean of Studies accreditation from the Association as a Four Year Ins- Mr Ronald titution delivering its own Bachelor of Science in Carpenter International Hospitality Management. and Mr Arthur Harris Les Roches has therefore become the first Hotel Visiting Peer Review Committee: Management School in Switzerland to receive accre- Chair : Mr Arthur Harris, Professor and Department Head of Business Administration, New ditation at baccalaureate level. Hampshire Technical Institute, NH Assistant Chair: Joy Veaudry, Vice-President, Associate Provost, New England Institute of Tech- This accreditation marks an important recognition for nology, Warwick, Rhode Island, RI the work which has been done by Les Roches faculty, John P. Avery, Superintendent/Director Bristol-Plymouth Regional Technical School District, MA staff and management. It is also a challenging opportu- Sister Marian Batho, CSJ, President, Aquinas College, Newton, MA nity which will carry the School forward in its constant Charles E. Combs, Chair, General Education, Berkley College of Music, MA endeavour to improve and offer high standards of edu- (NEASC Mission Statement see - page 2) cation to all its students. -
2014 European Hotel Transactions
MARCH 2015 | PRICE £500 2014 EUROPEAN HOTEL TRANSACTIONS Jill Barthel – HVS London ConsulƟ ng & ValuaƟ on Analyst Adrian Ruch – HVS Hodges Ward EllioƩ Analyst www.hvs.com HVS London and HVS Hodges Ward Elliott www.hvshwe.com 7-10 Chandos St, London W1G 9DQ, UK This license lets others remix, tweak, and build upon your work non-commercially, as long as they credit you and license their new creations under the identical terms. Others can download and redistribute your work just like the by-nc-nd license, but they can also translate, make remixes, and produce new stories based on your work. All new work based on yours will carry the same license, so any derivatives will also be non-commercial in nature. Highlights PARIS MARRIOTT HOTEL CHAMPS-ELYSÉES European hotel transaction volume totalled €14.4 billion in 2014, an increase of 86% on 2013. This igure represents a new record since the onset of the global inancial crisis and marks a continuation of the market recovery seen in 2013. Not only was 2014 the highest year since the €20.3 billion recorded in 2006, it was also the fourth highest year on record;¹ Transactions were evenly spread over the year, with slightly higher volumes in the second quarter, owing to the sales of the Paris Marriott Hotel Champs-Elysées (€345 million, €1.8 million per room) and Le Méridien Etoile (€280 million, €237,000 per room), and in the fourth quarter, the sale of Louvre Hotels Group (€1.2 billion); With regard to single asset transactions, 2014 witnessed the highest level of single both Ireland and Spain experienced a asset hotel transaction volume on record, strong year, marking a recovery in their while portfolio sales achieved the ifth struggling economies; highest volume on record, behind 2001, 2005, 2006 and 2007; While Middle Eastern investment decreased after an extremely strong Total portfolio transaction volume 2013, investment by North American and (€6.9 billion) doubled compared to Asian entities increased substantially 2013. -
2009 Atlas & Hotel Guide
AHGE09_cover_leadin.qxd 20.10.2008 11:04 Uhr Seite 1 COMPLIMENTARY 2009 Atlas & Hotel Guide EUROPE · MEDITERRANEAN · AFRICA · ASIA bestwestern.com Each Best Western® hotel is independently owned and operated. 010-039 Roadmaps 20.10.2008 10:55 Uhr Seite 15 BEST WESTERN GREAT BRITAIN 02550 km Birsay Orkney Islands Georth Stromness Port of Ness Kirkwall 1 Barvas Deerness Lyness Carloway Durness Kinlochbervie Portnaguran Bettyhill Scrabster Burwick Stornoway Reay Scourie Laxford Bridge Melvich Dunnet John o'Groats Hushinish Tongue Thurso Roadside Isle of Lewis Kylesku Syre Outer Altnaharra 882 h Lochinver Hebrides c Inchnadamph Wick Tarbert n i Kinbrace M Ledmore Latheron Tigharry Rodel e Lybster h Laide 9 T Ullapool Lairg Lochmaddy Helmsdale 2 Dundonnell Brora Balivanich Staffin Gairloch Poolewe Uig Bonar Bridge Golspie Creagorry Dornoch Dunvegan Braemore Tain Kinlochewe h Shieldaig r t Alness 9 F i Portree Torridon y Bracadale Garye Invergordon o r a Castlebay Applecross Achnasheen M Kyle of Lochcarron Dingwall Cromarty Lossiemouth Sligachan Lochalsh Muir of Ord Tore Broadford Stromeferry Beauly 96 Elgin Buckie Nairn Forres Kyleakin Cannich Cullen 98 Banff Castlebay Elgol Inverness Fochabers Macduff Fraserburgh Gleneig Drumnadrochit Rothes Keith Ardvasar 82 9 Dava Turriff 92 87 Invermorlston Dufftown Foyers Grantown- New Deer Inner Mallaig on-Spey Huntly 952 3 Fort Augustus Carrbridge 96 Mintlaw Peterhead Invergarry Hebrides Lochailort Aviemore Tomintoul Oldmeldrum Kingussie Mossat 82 Newtonmore Kildrummy Cruden Bay Spean Bridge Ellon Glenfinnan 830 Laggan Colnabaichin Arinagour Kilchoan Alford Inverurie Newburgh Salen Corpach 9 92 See Fort William Balmoral Dervaig Strontian Tobermory Fort William Dalwhinnie Braemar Castle Aboyne Scarinish Corran Inchree Aberdeen Salen Onich Banchory Lochaline Rannoch Sta. -
French Chef Xavier Fauvel Joins the Strand Yangon As the New Chef De Cuisine
The Strand Yangon welcomes new Chef de Cuisine By Min Ye Kyaw - November 20, 2019 French chef Xavier Fauvel joins The Strand Yangon as the new Chef de Cuisine. Native in French, Xavier Fauvel has a passion of creating seasonal menus and fusing classic French cuisine with the delicate spice of South-East Asia. He will be responsible for the gastronomic offerings throughout The Strand Yangon – one of the first luxury colonial outposts in South East Asia, the 1901 icon of the Sarkies brothers – including The Strand Restaurant and The Strand Café. As an alumnus of the Lycée Hôtelier Escoffier in Nice, Chef Fauvel knows his French produce from coast to coast. Having grown up in the North of France, in the gastronomic region of Normandy, his entire family takes credit for his passion for cooking. He began by observing and helping his mother and grandmother in the kitchen, while his grandfather was a butcher who went on to open his own dairy and poultry shop. Xavier began his career in hospitality at the tender age of 12, helping out at his uncle’s restaurant, before enrolling the Escoffier school at 16. Now he has moved to The Strand Yangon after three years of serving at Loulou Forks & Glasses in Bangkok where he held a number of chef positions at notable establishments in France including Hotel Edelweiss in Auron; ‘R’ in Uzès; Nissa la Bella in Nice and La Petite Maison in Nice. “I am pleased that Xavier has joined the culinary team at The Strand Yangon. He brings with him a lot of energy and creativity, as well as experience in managing kitchen staff and maintaining high standards. -
Reimagine, Reinvent and Reskill
FIRST PUBLISHED IN 1975. ACROSS S E C TION P UBLI ca TION. JUNE 2020. ` 50 Reimagine, TOURISM CARES It is time for industry to Reinvent and adopt a Shared Mission IT’S TIME TO Reskill WALK THE TALK, Hospitality leaders moot durable solutions says veteran hotelier to the Covid disruption Habib Rehman contents EdITORIAL 04 Aerocity may take another 2 years to reach 2019 levels 52 INDUSTRY CURRENTS 05 GUESTCOLUMN BY ASHWINI KAkkAR Covid-19 Impact and Revival of Travel and Tourism 06 Reimagine, reinvent and reskill: Hospitality leaders mootdurable solutions to the Covid disruption 12 HAI makes a pitch to government, pushes for sharing industry’s best practices to cater to the new normal 16 Hospitality will re-imagine itself, learn to bounce back! 19 CII actively campaigns for a better deal for tourism TOURISM FIRST 20 20 It’s Time to Walk the Talk, says veteran hotelier Habib Rehman 24 Travel and Tourism industry gasping for breath, say industry leaders in a CNBC-TV18 discussion initiated by CII HOTELSCAPES 27 COLUMN BY NAVIN BERRY Aerocity may take another 2 years to reach 2019 levels 28 Expect Recovery Tail to be Shorter, says Marriott’s Neeraj Govil 30 Wait and watch as the high drama unfold in hospitality, says Arun Saraf 32 Uptick in hospitality will depend upon demand, says Zubin Saxena 34 GUESTCOLUMN BY RAKESH MATHUR In dark clouds, there is a silver lining and Indian tourism will bounce back, for sure! 36 35 Hotels should be allowed to sell liquor by Home delivery! 12 TRANSPORT 36 COVID-19 and the State of the DESTINATIONS Indian