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Vmware Professional Services Delivery Story VMWARE PROFESSIONAL SERVICES DELIVERY STORY VMware Professional Services Transforms the End-User Experience for Employees of a Large International Bank INDUSTRY The Challenge The Solution Financial Services This global company offers banking, The bank wanted to explore whether investment, life insurance and retirement VDI could solve its myriad of service, services to more than 85 million private, performance and management issues that KEY CHALLENGES corporate and institutional clients. With an were fueling the significant increase in user • Crippling log-in times and aging IT infrastructure, the bank’s service complaints. It turned to VMware to prove growing system performance performance complaints were on the rise the technology in its complex environment complaints from its employees, and logins from retail and provide design, configuration and locations were taking more installation assistance for VMware View™. • More than 70% of desktops than 20 minutes. Rather than continue This included: at end-of-life, requiring costly to invest in hardware, the bank chose • Design, scale and size the environment replacement to modernize the employee desktop for availability, performance and experience through virtualization, • Staff lacked experience with manageability virtual desktop infrastructure engaging with VCE to deliver the vBlock converged infrastructure platform. This • Document best practices for collaboration between Cisco, EMC and deployment, showing the bank how SOLUTION VMware provided a single, simplified, to configure each component to VMware Professional Services: scalable solution, eliminating the need to maximize performance manage multiple vendor solutions and • Conduct soak and load testing to • VCE vBlock platform to enable relationships. virtualized desktops and avoid ensure scaling would function under VMware® Professional Services significant hardware expense real world demands prepared the bank for this large-scale • Profile and cluster users to identify the • VMware View Plan and Design implementation by delivering a VMware best candidates for VDI Service to validate the VDI View Plan and Design Service for the initial architecture and prepare 8,000 seat virtual desktop infrastructure • Grow IT staff expertise and prepare them the IT team for large-scale (VDI) solution. To be successful, the VDI for the implementation and ongoing implementation solution needed to improve provisioning management of the new VDI solution and provide users with a performance According to the bank, VMware experience that was comparable to a Consultants provided an insurance policy BUSINESS BENEFITS desktop computer. for this highly custom technical design of • Solved key challenges and According to the bank’s Senior Architect, VMware View, bridging the capability gap developed staff expertise “Because we lacked experience with of its own IT staff. desktop virtualization, it was essential to • Reduced investment through VMware Consultants helped the bank have onsite expertise to prepare us for thin clients, able to provision anticipate and prevent the typical the implementation. VMware Professional hundreds of VDIs in minutes challenges that arise during a large- Services sped up the project considerably scale VDI implementation. However, this (not weeks) and built our team’s expertise along the project also included some unexpected way. The results underscore why we • Log-ins reduced to 1 minute and resource-intensive hurdles that the consider our relationship with VMware to from 20 minutes, while VMware team solved to ensure the project be one of the best—it’s a true partnership introducing instant session stayed on track. and better than we could have ever hoped portability and mobile device to have.” access VMWARE PROFESSIONAL SERVICES DELIVERY STORY When screen freezes occurred during • Reduced support costs: Eliminated “Because we lacked experience testing, problem solving initially pointed problematic log-in times, improving with desktop virtualization, it to storage or memory issues. When the the user experience and dramatically was essential to have onsite issue persisted, the consultants engaged reducing support calls. with Microsoft to delve deeper into the expertise to prepare us for • Improved end-user productivity: issue, analyzing activity logs and ultimately the implementation. VMware Provided users with instant session identifying an anti-virus issue and a path Professional Services sped portability between thin clients, as well to resolution. up the project considerably as the flexibility to connect using any and built our team’s expertise The project coincided with the bank’s device from any location. along the way. The results upgrade to a new operating system, Because of the success of the initial underscore why we consider and the bank lacked standard imaging implementation, the bank plans to expand our relationship with VMware processes that would work with the new VDI to users worldwide to maximize to be one of the best—it’s a true VDI deployment. VMware Consultants the benefits of the solution, drive partnership and better than we helped the IT staff identify the root greater efficiency into its infrastructure could have ever hoped to have.” cause and established a new standard management and continue to enhance imaging method that would minimize Bank’s Senior Architect the user experience. In addition, the bank customization while maintaining the agreed to build on the relationship by strictest security protocols. joining the VMware Lighthouse Program to contribute to the overall solution roadmap Business Results and Benefits for VMware View. VMware Professional Services provided the comprehensive VDI roadmap that About VMware transformed the end-user experience for Professional Services the bank’s workforce and delivered key management and service improvements. VMware Professional Services transform IT According to the bank, VMware possibilities into business outcomes. Professional Services enabled this level of Our comprehensive portfolio of consulting success by knitting together the various and education services help you uncover VCE components, including VMware View, and exploit the unique opportunities to ensure the components worked as made possible by VMware technology and intended and delivered maximum value. solutions. Drawing on our unparalleled expertise and customer experience, we VMware Consultants solved key challenges, collaborate with your team to address the developed staff expertise, and positioned technical, people, process and financial the bank to realize the full benefits of a VDI considerations for your VMware solution to solution, including: deliver results that are positive, tangible and material to your business. • Increased security: Established a more www.vmware.com/services secure and centralized environment, while reducing the bank’s investment in Source: VMware Professional Services, 2012 desktop computer through the use of thin clients. • Faster provisioning: Providing the ability to provision hundreds of virtual desktops in minutes compared to the 1-2 weeks previously required for a physical desktop. VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com Copyright © 2013 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. Item No: PS_TC_EUC_Financial Services_Legal_12Q1 02/13.
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