BECOME

QUESTIONS? 9-1-1 WANT TO APPLY? EMERGENCY

Red Deer Emergency Services www.reddeer.ca/careers DISPATCHER 403-346-5511

ABOUT RED DEER Red Deer is ’s third largest city and is home to a diverse population of approximately 100,000 people. Located in midway between the major cities of and , we are home to one of the fastest growing economies in North America and we’ve earned our reputation for entrepreneurialism - innovation is in our DNA. We work hard and make living easy. An active city rooted in an expansive park, in Red Deer, you’ll find balance like nowhere else. Our inclusive and diverse nature attracts those who appreciate a modern city that still retains its small town charm. Our attitude is all in, especially when it comes to building our community. WHAT YOU CAN EXPECT ▪ A fast-paced team environment ▪ On-going professional development and opportunities for advancement ▪ Camaraderie – at Red Deer Emergency Services you don’t just go to work, you go to your second home

DID YOU KNOW? THE RED DEER 9-1-1 EMERGENCY COMMUNICATIONS CENTRE FACTS AND NUMBERS:

▪ Answers and evaluates 9-1-1 calls for a large portion of Central & including The City of Red A DAY IN THE LIFE Deer, , Stettler County, Newell County, MD No 34, , , OF A DISPATCHER , Clearwater County, City of , City of Airdrie, , Starland County, Special Areas 2, 3, & 4 and Veteran. JOIN THE TEAM

▪ Dispatches fire for 70 Fire Departments and 71 CONSIDERING A CAREER AS A 9-1-1 DISPATCHER WITH NO TWO DAYS ARE THE SAME, communities in Central & Southern Alberta and RED DEER EMERGENCY SERVICES? HERE’S SOME BUT YOUR MAIN DUTIES WILL INCLUDE: dispatches EMS for nine agencies in Central Alberta. THINGS TO CONSIDER: ▪ Being the first point of contact for the public calling 9-1-1 ▪ Is one of three Satellite EMS Dispatch Centres in the ▪ You’ll be required to work shifts: days, nights, for a large portion of Central and Southern Alberta. On province, contracted by Alberta Health Services. weekends, and holidays, including short notice call in. average, we answer a 9-1-1 call every three minutes. Our 9-1-1 Centre is a seven days a week, 24 hours a ▪ Had total call volumes in 2017 of 145,956: 116,175 for 9-1-1, ▪ Answering and evaluating all 9-1-1 calls for fire, rescue day operation. 13,575 for EMS and 16,206 for fire. and EMS, and providing life saving instructions to callers. ▪ It’s a stressful environment and we’re looking for people ▪ Coordinating response of emergency services, such who can demonstrate sound judgement and stay calm as fire, rescue, and EMS according to established in these situations. protocols and standards. ▪ It’s a technology-based environment and you need ▪ Monitoring radio traffic during emergency calls; you are to be very comfortable using computers; typing skills the lifeline for emergency crews on a scene. should be at minimum 40 words per minute. You must be highly adaptable in nature and comfortable with ▪ Providing ongoing support to on-scene crews, including constant change. radio traffic control, tracking resources, and coordinating additional support to the scene as required. ▪ You must be able to pass a Criminal Records Check. ▪ Working together with your fellow 9-1-1 team to ▪ You must possess current certification as an continually triage and prioritize ongoing and new Emergency Medical Dispatcher and Emergency calls for service, ensuring public and Fire Dispatcher.

responder needs are met. *It is important that you carefully consider and understand the requirements for strong computer skills and a commitment to shift work.