Convergence and Collaboration of Campus Information Services

CONVERGENCE AND COLLABORATION OF CAMPUS INFORMATION SERVICES 6611-542-FM.indd11-542-FM.indd i 77/29/2008/29/2008 77:38:19:38:19 PPMM 6611-542-FM.indd11-542-FM.indd iiii 77/29/2008/29/2008 77:38:20:38:20 PPMM CONVERGENCE AND COLLABORATION OF CAMPUS INFORMATION SERVICES EDITED BY PETER HERNON AND RONALD R. POWELL WESTPORT, CONNECTICUT • LONDON 6611-542-FM.indd11-542-FM.indd iiiiii 77/29/2008/29/2008 77:38:20:38:20 PPMM Library of Congress Cataloging-in-Publication Data Convergence and collaboration of campus information services / edited by Peter Hernon and Ronald R. Powell. p. cm. Includes bibliographical references and index. ISBN 978–1–59158–603–6 (alk. paper) 1. Libraries and colleges. 2. Academic libraries—United States— Case studies. I. Hernon, Peter. II. Powell, Ronald R . Z718.C858 2008 027.70973—dc22 2008029356 British Library Cataloguing in Publication Data is available. Copyright © 2008 by Peter Hernon and Ronald R . Powell All rights reserved. No portion of this book may be reproduced, by any process or technique, without the express written consent of the publisher. Library of Congress Catalog Card Number: 2008029356 ISBN: 978–1–59158–603–6 First published in 2008 Libraries Unlimited, 88 Post Road West, Westport, CT 06881 A Member of the Greenwood Publishing Group, Inc. www.lu.com Printed in the United States of America The paper used in this book complies with the Permanent Paper Standard issued by the National Information Standards Organization (Z39.48–1984). 10 9 8 7 6 5 4 3 2 1 6611-542-FM.indd11-542-FM.indd iivv 77/29/2008/29/2008 77:38:21:38:21 PPMM CONTENTS Illustrations ix Preface xi 1 Introduction 1 Peter Hernon and Ronald R. Powell Literature Review 2 Study Objectives 3 Procedures 3 Questionnaire Findings 5 Site Visits 12 Conclusion 12 Notes 14 Appendix: The Eleven Case Studies 16 CASE STUDIES 2 Innovation Is an Ongoing Process: Collaboration at the University of California—Irvine 35 Carol Ann Hughes Convergence 37 Technological Convergence 38 Programmatic Convergence 44 Conclusion 47 Notes 47 6611-542-FM.indd11-542-FM.indd v 77/29/2008/29/2008 77:38:21:38:21 PPMM vi CONTENTS 3 Sowing an Old Field with a New Crop: Collaborative Services of Libraries and Other Campus Units 49 Richard W. Meyer and Tyler O. Walters Part I: Recognizing Motivators 50 Part II: Reshaping Facilities 52 Part III: Refocusing Services 57 Conclusion 61 4 From Isolation to Engagement: Strategy, Structure, and Process 63 Barbara J. Kriigel and Timothy F. Richards Creating the Conditions for Success 63 Changes in Organizational Structure 66 Organizational/Staff Development 70 Campus Outreach Programs 72 Conclusion 77 Appendix: University of Michigan—Dearborn, Mardigian Library 78 5 Convergence and Collaboration in Information Services at the University of Calgary 81 Darlene Warren Convergence of Library, Museum, Archives, and Press 82 Collaborations 84 Planning and Strategic Transformation 91 Building for the Future, from Information Commons to Learning Commons 97 Conclusion 98 Notes 98 6 The Library as Model of Integrated Student-centered Academic Support Enterprise 101 Jay Schafer and Anne C. Moore Creating the Learning Commons: Collaboration across the Campus Organization 102 Other Campus Agencies Have Been Integral to the Creation and Success of the Learning Commons 104 Pedagogy and Faculty 107 Student and Academic Support 114 Internal Library Operations 120 Future Initiatives 123 Conclusion 123 Note 124 6611-542-FM.indd11-542-FM.indd vvii 77/29/2008/29/2008 77:38:21:38:21 PPMM CONTENTS vii 7 The University of Georgia Student Learning Center 125 Florence E. King, Carla Wilson Buss, Nadine Cohen, Deborah Stanley, and Elizabeth White History and Development of the SLC 127 The Future 137 Conclusion 138 Notes 139 8 From Faction to Fusion: The Columbia University Libraries as Information Services Enterprise 141 James Neal Organizational Context 141 Converging Units 143 Compelling Trends 145 Conclusion 149 9 Libraries and Convergence at Yale 151 Alice Prochaska Curriculum Reform and the Growth of Interdisciplinary Studies 152 Research Support and the Exposure of Collections 155 Changing Confi gurations of Space 157 Conclusion: The University and Its Communities 159 Notes 160 10 The Poetry Center at Suffolk University 163 Fred Marchant and Robert E. Dugan The Gift 163 Convergence 167 Strategies 170 The Results 171 Intentio Dilato (Convergence Expanded) 173 Conclusion 174 Notes 175 11 Collaborative Initiatives to Deliver Agricultural Information 177 Barbara Hutchinson, Jeanne Pfander, and George Ruyle AQ1 The Agriculturel Network Information Center: A Model Alliance 180 The University of Arizona AgNIC Experience: A Collaborative Web Site for Rangeland Management 185 6611-542-FM.indd11-542-FM.indd vviiii 77/29/2008/29/2008 77:38:21:38:21 PPMM viii CONTENTS Conclusion: Lessons Learned from the AgNIC and Rangelands West Collaborations 192 Notes 194 CONCLUSION 12 Other Perspectives and Concluding Thoughts 201 Peter Hernon, Ronald R. Powell, and Amy F. Fyn Perspectives of Non-librarians 202 Conclusion 209 Notes 211 Bibliography 213 Index 223 6611-542-FM.indd11-542-FM.indd vviiiiii 77/29/2008/29/2008 77:38:21:38:21 PPMM ILLUSTRATIONS Figures 3.1 Educational Technologies Preliminary Organization Chart 60 7.1 Collaboration in the SLC 126 Tables 7.1 What Do You Do in the SLC? 135 12.1 Selected Readings on Convergence and Collaboration 210 Photographs 3.1 Library West Commons (long view from above) 54 3.2 Library East Commons study cluster (one study cluster with four students) 56 5.1 Students Can Book Collaborative Workrooms through an Online Booking System 85 5.2 a–d The Information Commons 86 5.3 Student Navigator Assisting a Student 87 6.1 Procrastination Station 105 6.2 Third Floor Quiet Study Area 108 6611-542-FM.indd11-542-FM.indd iixx 77/29/2008/29/2008 77:38:21:38:21 PPMM x ILLUSTRATIONS 6.3 Writing Center 116 6.4 Academic Advising Link 119 6.5 Herman Miller Furniture: Glass Study Room and “Pods” 121 6.6 Herman Miller Furniture: Students with Laptops at a “Pod” 121 10.1 The Poetry Center Arranged as Lecture Space 172 10.2 The Poetry Center Arranged into Three Group Study Rooms 172 10.3 The Poetry Center Arranged as Creative Writing Space with the Zieman Poetry Collection in the Background 173 10.4 The Zieman Poetry Collection 175 6611-542-FM.indd11-542-FM.indd x 77/29/2008/29/2008 77:38:21:38:21 PPMM PREFACE Convergence and collaboration enable an academic library to be more fully engaged with its campus and perhaps beyond—on a local, state, regional, or national level—and to better achieve the educational mission of the library and its parent institution. In its simplest form, convergence is defi ned as joint activities of a campus’s units (e.g., academic departments, information technology (IT), food services, and educational development services) to further their shared mission of supporting teaching, learning, and inquiry. Conver- gence, which can involve collaboration and even merging of both organizational structures and service delivery, leads to users benefi ting from contact with all individuals who have relevant expertise. Collaboration also may lead to convergence of collections, thereby enhancing library resources available to an institution’s constituents. Convergence is not limited to renovation projects or joint service units within the library; collaborative spaces might exist elsewhere—either physically or virtually—and involve partnerships between libraries and IT or instructional technology departments; academic departments; campus centers for learning, teaching, or writing; and student and food services. Specifi c examples of convergence include centers for teaching excellence, tutor and writing centers, information arcades, facilities for multi-media production and delivery, information and learning commons, cafés, photocopying centers; centers for dis- tance education, participation in the use of course management software (e.g., Blackboard) to make library resources available to classes digitally and to make students more information literate, publishing (e.g., university presses and digital collections, including institutional repositories), counseling and career 6611-542-FM.indd11-542-FM.indd xxii 77/29/2008/29/2008 77:38:22:38:22 PPMM xii PREFACE centers, and services for students for whom English is a secondary language (mostly in community colleges). The purpose of Convergence and Collaboration of Campus Information Services is to give those practicing different types of convergence and campus collaboration an opportunity to give fi rst-hand accounts of their experi- ences. Chapter 11 serves as a reminder that this phenomenon may involve players outside the immediate campus and involve partnerships with other universities and stakeholders. This book underscores that libraries are actively involved within their campuses and playing a central, redefi ned role in the educational process. Clearly, the old defi nition of a library centered on its collection is no longer applicable, and thus this book should be of interest to students in graduate schools of library and information science regardless of their area of specialization, the stakeholders libraries serve and deal with, academic librarians trying to describe to others the services that they want to adopt, and anyone wanting to learn more about the new directions in which some leading libraries are going. Peter Hernon Ronald R. Powell 6611-542-FM.indd11-542-FM.indd xxiiii 77/29/2008/29/2008 77:38:22:38:22 PPMM Author Query AQ1: Author, the chapter opener for ch. 11 lists the middle initials of the 3 authors. Is this correct? If so, please update the TOC and the contributor bios. If not, please delete the middle initials from the ch. 11 opener page. 6611-542-FM.indd11-542-FM.indd xxiiiiii 77/29/2008/29/2008 77:38:22:38:22 PPMM 1 INTRODUCTION Peter Hernon and Ronald R.

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