Milica Goljovic Boska Buhe 3/13, Baljevac, +381644906933 [email protected]

Experienced customer service representative, comfortable working in a high-paced, challenging environment. Daily tasks include customer support, data entry, accounting management, problem solving. Freelance translator for Scandinavian languages since 2015, with experience in technical, medical and general translation. tutor and a teacher in several private language schools.

Experience FCI Multiple Services Oct 2017 – present Translation and localization solution company, USA www.fcitle.com

Freelance Translator for Norwegian and Danish  Translation of medical records, discharge letters, surgical procedure forms and invoices

MyTrendyPhone Oct 2014 – present Smartphone and accessories retailer, www.mytrendyphone.dk Customer Service, Scandinavian Department Key achievments  Named employee of the month in November and December 2017, in a team of 25

Senior Customer Service Representative May 2017 – present  Taking care of customer’s accounts by changing or canceling their orders on request.  Handling customers’ complaints and delivery issues with third parties (post office and delivery companies)

Junior Customer Service Representative Oct 2014 – May 2017  Handling e-mail, live chat (LiveZilla) and phone call (X-Lite) correspondence with customers  Handling customers’ feedback on a business review site (Trustpilot.com)  Helping customers choose the right product, identify problems with orders and book reparation and delivery  Handling internal correspondence between company’s outbound warehouse and on-site shop in Copenhagen

Associate Norwegian Language Teacher Kontext Language School, 2014, Language Media Center, 2014, www.kontext.edu.rs www.skolastranihjezika.co

Education Faculty of Philology, The Philological High School of Kraljevo Department of Scandinavian Studies, 2009 – 2016 English studies with linguistic orientation, 2005 – 2009

Languages Computer skills Serbian – native Microsoft and Google cloud services Croatian – bilingual Microsoft Dynamics NAV Bosnian – bilingual Microsoft Office English - fluent VoIP softphone (X-lite) Norwegian – fluent LiveZilla/Zopim live chat plugins Danish – fluent Video conference software Swedish – fluent Basic picture editing skills