The March of a Global Airports Brand

SUMMER ISSUE 2018

Every flight begins a t the airport.

The march of a global airports brand

Interview: Nicolas Notebaert, CEO VINCI Concessions, and President,VINCI Airports

Airports & EASA Cost of flying vs. PLUS interviews with... The latest developments in airport charges Arnaud Feist of Brussels Airport, aerodrome certification Karen Smart of East Midlands Airport, New study brings clarity Piret Mürk-Dubout of Tallinn Airport on what drives air fares & many, many more! Fly in and check out our new décor.

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OLIVIER JANKOVEC, AIRPORTS IN NICOLAS NOTEBAERT, DIRECTOR GENERAL, THE NEWS CEO VINCI CONCESSIONS, ACI EUROPE AND PRESIDENT, VINCI A snapshot of stories from AIRPORTS Editorial: When airlines say it around Europe best The march of a global airports brand

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EASA AERODROME AIR FARES AND CLIMATE ACTION RULES AIRPORT INVESTMENT The power of a good idea A new era for airport safety Airports & air fares: Setting the in Europe, but not without record straight complications

Airports Council International Director: Media & Communications Magazine staff PPS Publications Ltd European Region, Robert O'Meara Rue Montoyer, 10 (box n. 9), Tel: +32 (0)2 552 09 82 Publisher and Editor-in-Chief Paul J. Hogan 3a Gatwick Metro Centre, Balcombe Road, B-1000 Brussels, Belgium Fax: +32 (0)2 502 56 37 Editor Ross Falconer Horley, Surrey RH6 9GA, United Kingdom [email protected] Assistant Editor Marta Dimitrova Director General Commercial Manager Julian Bidlake Tel: +44 1293 783851 Fax: +44 1293 782959 Olivier Jankovec Director: Membership Head Designer Richard Jende email: [email protected] Tel: +32 (0)2 552 09 72 Services & Events Graphic Designer Samita Brant [email protected] Danielle Michel © PPS Publications Ltd 2018 Tel: +32 (0)2 552 09 78 Fax: +32 (0)2 502 56 37 [email protected]

The opinions and views expressed in Communiqué Airport Business are not necessarily those of ACI EUROPE or the Publisher. ACI EUROPE and PPS Publications accepts no responsibility or liability whether direct or indirect, as to the currency, accuracy or quality of the information, norSummer for any consequence 2018 of its use.Airport Business 03 CONTENTS CONTINUED

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CLIMATE ACTION ACI EUROPE SESAR JOINT SESAR DEPLOYMENT LIAISON OFFICER TO UNDERTAKING AIRPORT GROUPING Motivation the key to advancing EUROCONTROL global climate action Exploring innovative technologies for How airports are benefiting from Meet Eugene, the man helping to airport operations European funding forge better cooperation between airports & ATM

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AVIATION SECURITY ACI EUROPE REGIONAL TALLINN AIRPORT AIRPORT PEOPLE AIRPORTS CONFERENCE Inside Man & EXHIBITION Tallinn Airport: “Remaining resilient Karen Smart, Managing Director, East in agile times” Midlands Airport Naples International Airport hosted the 11th ACI EUROPE Regional Airports Conference & Exhibition

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THE AIRLINE FRAPORT SLOVENIJA BRUSSELS AIRPORT HAMBURG AIRPORT CONVERSATION Fraport Slovenija strengthening BRU at 60: “joining top league of Hamburg Airport continues its green With Montserrat Barriga, Director position on world map airports” with 25m passengers path General, European Regions Airline Association

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KEFLAVIK AIRPORT HAMAD INTERNATIONAL HONG KONG DÜSSELDORF AIRPORT AIRPORT INTERNATIONAL Keflavik: “A hub bridging Europe and AIRPORT Düsseldorf Airport: A regional North America” Hamad International Airport offering economic engine a highly-personalised, connected and HKIA airfield transformation to hassle-free passenger experience “deliver operational excellence and efficiency”

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MALTA INTERNATIONAL PRAGUE AIRPORT OSLO AIRPORT MOSCOW DOMODEDOVO AIRPORT AIRPORT Prague prepares for the future “Delivering a top European airport Malta International Airport investing experience in all parts of the value Moscow Domodedovo expanding as it in a five-star future chain” prepares to welcome the world VIENNA WHERE CULTURE TAKES OFF

Where culture composes unforgettable moments: With 120 music and theatre stages, 100 museums and even more galleries, 27 imperial castles and hundreds of parks, the world famous Boys Choir and the Philharmonic Orchestra. Vienna has been a hotbed of culture for centuries. Millions of cultural travellers are waiting in the wings for you. Start new business – take off in Vienna.

viennaairport.com/business

VIE_Aviation_Culture_210x297_AirportBusiness_ET1806.indd 1 24.04.18 16:57 C

CMY

K EDITORIAL

When airlines say it best

By Olivier Jankovec, Director General, ACI EUROPE

uropean Commission decisions pressure on the respective airport (…) such putting consumers first, then surely the Air on competition & merger cases behaviour clearly limits the commercial Berlin case gives much food for thought – rarely make for juicy read- freedom of the airports, potential air- and hopefully even more: cause for action. E ing, unless of course you are a line new entrants and thus ultimately the Apart from pointing to increasing lawyer, or you have a particular inter- choice of customers – individual passen- airline market power over airports, the est in the subject matter. The latter is gers and tour operators alike.” Commission decisions state: “the current certainly the case for airports when it EU rules do not have a sufficient deter- comes to the decisions published earlier “A dominant airline has numerous pos- rent against the anticompetitive use of this year on the Air Berlin/Lufthansa sibilities to use its influence at an airport in slots”. This surely calls for a reform of the & easyJet mergers. Not only do these order to foreclose the airport for competi- EU Regulation on the allocation and use Commission decisions show that airports tors [notably by using its negotiating power of slots. As it stands, it’s no secret that the have become the battleground for airline and] this influence to develop the airport current Regulation essentially legitimates competition, but they also confirm that infrastructure even more in its own favour”. a system designed by incumbent airlines airlines are able to exercise significant for incumbent airlines, decades ago. dominance over larger airports. All this will be familiar to many airports But the fact that airlines are able to What is even more interesting, is the across Europe. They are experiencing exercise market power over airports fact that airlines themselves are the ones first-hand the increasing dominance and should also guide the Commission in pointing this out – by way of the com- pressures that come from large and power- its ongoing evaluation of the EU Airport ments they sent to the Commission while ful airline groups. Slowly (for now) but surely, Charges Directive. In its preliminary find- it was assessing the impact of Lufthansa airline consolidation has advanced on our ings on the evaluation presented in May, and easyJet taking over Air Berlin’s air- continent. Along with other market develop- the Commission expressly acknowledged craft, crews and airport slots. So, as you ments – think airline hybridization by way of that competition amongst airports of all can imagine, it would be quite remiss LCCs moving upmarket and FSCs trading sizes has increased and that there is no of me not to share these airline com- down flexibly – consolidation means fewer clear evidence of misuse of market power at ments with you, as duly reported by the airlines, with more market power. any airport in Europe. Commission in its decisions: Beyond specific anti-trust cases, this Market outcomes confirm this assessment is something the Commission ought and clearly challenge the need for more “Controlling a large slot portfolio and to reflect upon as part of its Aviation regulation of airport charges. Rather, it is high the operations associated therewith also Strategy for Europe. If the Aviation time to ‘normalise’ the airport-airline relation- enables airlines to exercise significant Strategy is about connecting the dots and ship. This implies a recognition that airlines interest cannot be a proxy for passenger interest – as evidenced by the recent ICF study on airfares (more on that, in this issue). Market outcomes confirm this As Alexandre de Juniac, the Director assessment and clearly challenge General of IATA just said: “Regulators must the need for more regulation recognise the power of competition” and of airport charges. Rather, it “Governments should not distort market is high time to ‘normalise’ the effectiveness with regulations that second airport-airline relationship. guess what consumers want”. Airports cannot agree more.

Summer 2018 Airport Business 07 Paris Charles de Gaulle Airport Minsk Airport

Groupe ADP has recently launched a driverless bus trial at Paris Charles The Belarusian Transport & Communications Ministry has outlined three de Gaulle Airport, which consists of two autonomous shuttles provided by AIRPORTS IN THE major projects in anticipation of the 2nd European Games, planned to Keolis and NAVYA. Trials will be ongoing until July 2018, offering free rides be held in Minsk in 2019. The authority’s plan for the aviation sector is to to passengers with limited mobility. Both shuttles are currently taking boost Minsk Airport’s capacity with an addition of a second runway. The on routes from the business district of the airport to the Environmental Are you receiving the Aviation Express? development will be commissioned this year and should be operational and Sustainable Development Resource Center, as well as Groupe ADP’s To stay up to speed with the latest aviation news, just in time for the games. Minsk Airport will be able to offer a more headquarters. The units are capable of carrying up to 15 people – 11 seated convenient schedule of regular flights and charter flights as the two and four standing. Individuals can access the on-demand shuttle service drop us a line to: [email protected] runways are meant to be operational simultaneously. via a QR code. NEWS +2.3% +9.1%

MINSK AIRPORT WELCOMED 1.1 MILLION PARIS-CDG SAW PASSENGER TRAFFIC PASSENGERS BETWEEN JANUARY AND INCREASE BY 2.3% IN THE FIRST FOUR APRIL 2018 – AN INCREASE OF 9.1% MONTHS OF 2018. COMPARED WITH THE SAME PERIOD LAST YEAR.

Belgrade Airport Tel Aviv Ben Gurion Airport

French group VINCI Airports has signed a 25-year concession contract Israel Airports Authority (IAA) has opened its new Concourse 4 at Tel Aviv for the operation of Serbia’s Belgrade Nikola Tesla Airport. As a Ben Gurion International Airport Terminal 3. It will be able to handle up to concessionaire, VINCI Airports will aim to support flag carrier Air Serbia 1,800 more passengers per hour once fully operational and facilitate the to offer new long-haul routes as part of its hub strategy. VINCI Airports simultaneous departure of 32 aircraft on international flights. The new will build on its partnerships with over 200 airlines to further increase the passenger wing includes telescopic glass pathways, eight plane exit gates, airport’s traffic and connectivity, in line with Serbia’s strong economic shops, restaurants and a VIP lounge. It will be able to accommodate many growth potential. Belgrade Nikola Tesla Airport will serve as the company’s more arriving and departing flights. hub in Southeast Europe, a geographical area in which VINCI Airports has not operated until now. +8% +16%

IN APRIL, BELGRADE AIRPORT HANDLED AROUND 448,000 PASSENGERS – AN PASSENGER NUMBERS AT BEN GURION INCREASE OF 8% COMPARED TO THE AIRPORT GREW BY 16% IN THE PERIOD SAME MONTH LAST YEAR, AND THE FROM JANUARY TO APRIL 2018, HIGHEST PERCENTAGE INCREASE IN REACHING 6.1 MILLION. THE LAST SIX MONTHS.

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Rome Fiumicino Airport Dublin Airport Amsterdam Airport Schiphol Lapland Airports

Aeroporti di Roma has launched its new Rome Fiumicino Business Dublin Airport has won the Innovation in Technology & Systems Award The Royal Schiphol Group has announced that Amsterdam Schiphol and Finavia plans to spend €55 million in 2018 and 2019 to expand its City construction project at Rome Fiumicino Airport. The project covers for its Fire Alarm App at the Facilities Management Awards. The App was its entire Dutch airport network will utilise wind power from next year. The airports in Lapland. It estimates the investment could raise the number of a 91,000sqm sustainable airport city design, requiring investment of designed to help Dublin Airport’s fire alarm responders find the location group worked with sustainable energy provider Eneco and the municipality passengers using airports in Lapland and nearby Kuusamo to two million €190 million. The final design features a 1,300-seat conference centre of a fire alarm activation using a graphical map interface so they can react of Vianen to build three wind turbines, two of which will provide energy for annually by 2030 and create 500 new permanent jobs in the region. The with integrated hotel service, public and private offices in tourism and without delay. There are approximately 14,000 fire sensors located across the Schiphol Group. This supply amounts to around 20GWh per year, which biggest investment of €25 million will go to the airport in Rovaniemi, insurance, business lounges, consular and embassy offices, a medical both terminals, so speed is key in pinpointing the source of a fire alarm so is comparable to the annual energy consumption of 17,000 households. capital of Finnish Lapland. Kittilä will receive €20 million, while Ivalo in the centre, retail activities, supermarket and 41,000sqm of green spaces, that any potential impact on the passenger journey is minimised. Eneco will build more wind turbines for Royal Schiphol Group over the next far north is to see investment of €10 million. The expansion work is to begin urban furniture and pedestrian routes. The city will have direct access two years, so that by January 2020 all of the power for the airport company immediately and be wrapped up by the end of 2019. via rail and road transportation services. The airport city’s first four will come from newly-constructed Dutch wind farms. buildings to be available between 2022 and 2023, with the remaining three opening in 2024. +5.9% +4% +3% +12.5%

ROVANIEMI AIRPORT, SANTA’S AMSTERDAM SCHIPHOL HANDLED 6 ROME FIUMICINO HANDLED 3.7 MILLION OVER 8.7 MILLION PASSENGERS OFFICIAL AIRPORT, HANDLED 240,000 MILLION PASSENGERS IN APRIL – AN PASSENGERS IN APRIL – AN INCREASE TRAVELLED THROUGH DUBLIN AIRPORT PASSENGERS IN THE FIRST FOUR INCREASE OF 3% COMPARED WITH THE OF 5.9% ON THE SAME MONTH IN THE FIRST FOUR MONTHS OF 2018, MONTHS OF 2018 – AN INCREASE OF SAME MONTH LAST YEAR. LAST YEAR. UP 4% YEAR-ON-YEAR. 12.5% ON THE SAME PERIOD LAST YEAR.

map-NEW-2018.indd All Pages 07/06/2018 13:40 Paris Charles de Gaulle Airport Minsk Airport

Belgrade Airport Tel Aviv Ben Gurion Airport

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Rome Fiumicino Airport Dublin Airport Amsterdam Airport Schiphol Lapland Airports

map-NEW-2018.indd All Pages 07/06/2018 13:40 VINCI AIRPORTS

An interview with Nicolas Notebaert, CEO VINCI Concessions, and President, VINCI Airports. By Ross Falconer

The march of a global airports brand

irport ownership across Europe The scale of the VINCI operation is clear in Siem Reap and Phnom Penh airports. It has undergone a transforma- as we approach the company’s headquar- is just one example of VINCI Airports’ com- tion in recent years. Over 50% ters in Rueil-Malmaison, in the western prehensive CSR strategy. A of Europe’s airports now have suburbs of Paris. The VINCI Group com- private shareholders – more than double plex is vast – its myriad interconnected VINCI acquires Airports what it was in 2010. buildings housing VINCI Autoroutes, VINCI Worldwide: first UK, US airports VINCI Airports is among the most Construction, VINCI Energies and Eurovia, The breaking news just a few days dynamic players in the market, and is as well as VINCI Airports. before our interview was the announce- pursuing the ambitious expansion of Our interview takes place late-afternoon, ment that VINCI Airports is to acquire its concession portfolio. Today, it has a in between meetings ranging across the the portfolio held by Airports Worldwide. network of 36 airports in seven coun- global airports portfolio, rounding off a typi- This includes two freehold proper- tries, with 12 airports in France and 10 cally very busy day for Notebaert. Taking ties – Belfast International Airport and in Portugal including majors such as the opportunity to enjoy the beautiful Stockholm-Skavsta Airport; two conces- Lyon and Lisbon. By the end of the year, Parisian Spring sunshine, we begin our dis- sions – Orlando-Sanford International that will have grown to 45 airports in 12 cussion and photoshoot in one of VINCI’s Airport, and Daniel Oduber Quiros countries, handling nearly 200 million courtyards. The space is decorated with International Airport in Liberia (Costa Rica); passengers. “So, our growth strategy has ornamental elephants handcrafted by local four full management contracts cover- been very successful so far, allowing us artisans in Cambodia, where VINCI operates ing Hollywood Burbank Airport, Ontario to create real momentum,” says Nicolas three airports (Siem Reap, Phnom Penh and International Airport, Macon Downtown Notebaert, CEO of VINCI Concessions, Sihanoukville). While working alongside the Airport and Middle Georgia Regional and President of VINCI Airports. “The Cambodian Government, VINCI Airports Airport; and three partial management branding strength of our parent company provides support for Les Artisans d’Angkor contracts covering US airports: Atlantic VINCI, and the fact that it is a household – a social enterprise maintaining traditional City International Airport, Raleigh Durham name, allows us to be an investor, con- Khmer crafts. VINCI Airports funds the International Airport, and a share of the tracting authority, and operator, all rolled training of artisans and makes the goods international terminal at Atlanta Hartsfield- into one.” available to travellers in over 40 locations Jackson International Airport. VINCI AIRPORTS

VINCI Airports global factbox

2017: 156.6 million system passengers 2017 passenger traffic growth: 12.4% 2018 passenger traffic growth (Q1): 11.6% Airline partners: 200+ Current portfolio: 36 airports, 7 countries

• France: 12 (Lyon-Saint Exupéry, Nantes Atlantique, Rennes Bretagne, Toulon Hyères, Clermont-Ferrand Auvergne, Grenoble Alpes Isère, Chambéry Savoie Mont Blanc, Dinard Bretagne, Poitiers Biard, Saint-Nazaire Montoir, Lyon Bron, Pays d’Ancenis)

• Portugal: 10 (Lisbon, Porto, Faro, Funchal, Ponta Delgada, Horta, Porto Santo, Santa Maria, Flores, Beja)

• Cambodia: 3 (Siem Reap, Phnom “This is very significant,” says Penh, Sihanoukville) Notebaert. “With the acquisition of Nicolas Notebaert, CEO Belfast International, we take a step of VINCI Concessions and • Japan: 3 (Kansai International, Osaka into the UK market, which shows our President of VINCI Airports: Itami, Kobe) “With the acquisition of investment confidence in managing Belfast International, we the asset despite Brexit creating a lot take a step into the UK • Dominican Republic: 6 (Las of uncertainty in the European air travel market, which is quite Américas, Puerto Plata, Samana, La market. We also know that a major wave strategic with Brexit Isabela, Arroyo Barril, Barahona) creating a lot of uncertainty of airport privatisations is on the verge in the European air travel of happening in the US. So, it was very market. We also know that • Chile: 1 (Santiago) important for VINCI Airports to develop a major wave of airport privatisations is on the verge a high profile entry into this market. Last of happening in the US. So, • Brazil: 1 (Salvador) but not least, I am very pleased with it was very important for the co-control stake we took in Liberia VINCI Airports to develop a high profile entry into this Coming soon airport in Costa Rica. Costa Rica is a market." destination on the rise at the moment, so Belgrade Nikola Tesla Airport this considerably reinforces our strategic presence in Central and South America.” Airports Worldwide portfolio*: Overall, the Airports Worldwide acquisition builds on the important quality airports they need as their econ- • 2 freehold properties: Belfast announcement in January that VINCI omy expands and the middle class grows. International, Stockholm-Skavsta Airports has secured a 25-year concession In mature markets like Japan, Portugal, or to operate Belgrade Nikola Tesla Airport – here in France, we are also able to find the • 2 concessions: Orlando-Sanford the gateway to the Balkans region. necessary investment to pave the way for International, Daniel Oduber Quiros further development at the local, regional International Airport privatisation trends and national levels.” Notebaert expanded on his belief that Of course, while some governments are • 4 full management contracts: VINCI Airports’ latest acquisitions sup- cautious about privatising their airports, Hollywood Burbank, Ontario ported a strong global trend towards Notebaert is emphatic about the essential International, Macon Downtown Airport, more airport privatisation. “Emerging role of private investment in “unlocking Middle Georgia Regional Airport countries need to invest in infrastructure, the full potential”. He highlights the exam- but they don't necessarily have the sub- ple of Japan, where VINCI was the first • 3 partial management contracts: stantial financing capacity, nor always the private airport operator to enter the mar- Atlantic City International, Raleigh required expertise. And mature countries, ket in 2016, operating Kansai International Durham International, and a share of which need to grow and modernise, are and Osaka Itami. “Relying on private oper- the international terminal at Atlanta also short of cash – largely because their ators to run public infrastructure is not a Hartsfield-Jackson political priorities are reducing deficits conventional part of Japanese culture, but and public debt,” says Notebaert. “Our our partnership was so successful that, *subject to approval expected 2018 experience has proven successful in fast- less than a year later, the government emerging countries like Cambodia, where gave us the honour of entrusting us with a our capability is to quickly provide the third airport, Kobe.”

Summer 2018 Airport Business 11 VINCI AIRPORTS

Notebaert says integrating with local partners is key to this success. In Kansai, VINCI partnered with Orix, a Japanese leader in real estate and financial services.

The value of (private) airport investment Despite championing private airport ownership, Notebaert also has to face down his detractors. IATA has been particularly vocal in its criticism of priva- tised airports and Notebaert agrees that airports operate in a competitive environment in which they must carefully monitor pricing (notably the EU Directive on Airport Charges is currently being reviewed, with the European Commission expected to publish proposed reforms in and the double-digit Q1 increase builds the autumn). In Portugal, the 10 on that with 4.2 million passengers. The “At VINCI Airports our airport charges airports managed by high growth trend continued for Nantes are very competitive. We see the benefit VINCI achieved 12% Atlantique, with traffic up 18.6%. This growth in Q1 2018, with of flexibility, either in a risk-sharing spirit 10.4 million passengers. reflects the upturn in North African traf- with our airline partners, or to optimise Lisbon further fic and strong performance on services investment in capacity. We apply airport confirmed its position to Portugal, Belgium, Germany, Czech as an international hub charges that promote route development with traffic rising 15.9% Republic, and the UK. and growth. But to achieve this flexibility to 6 million. Copyright: Meanwhile, 2.3 million passengers we need to be allowed to increase prices P. Guimaraes travelled through Lyon-Saint Exupéry when traffic is growing, and equitably, (+8.2%). Growth was driven by signifi- when our airline partners are prospering; cantly higher load factors, the opening of this is no different to the way that airlines no less than five new routes during the manage yield, except that airports are far since airports are the first and last thing quarter, and a sharp increase in interna- more exposed to regulation.” a traveller sees of a city or region, they tional traffic to North Africa, Turkey and Notebaert also thinks it is important are a vitally important showcase of Russia in particular. to recognise the permanent value specialties and heritage.” Rising to the After a transition year, traffic at that investment in airports brings to theme, Notebaert asserts: “The first, Chambéry returned to growth (+16%). TUI, communities. “Airports not only facilitate and strongest, community benefit is to British Airways, and Titan Airways have all the fast movement of people and goods, expand transportation capacity at the increased capacity, with additional fre- and thereby foster trade and commerce, right time in a region’s development. Our quencies and new routes from the UK. but also support job creation and serve investment approach is ‘just in time and fit “We take nothing for granted, we go as a catalyst for local investment. And, for purpose’.” to great lengths have great relationships with our airlines, to understand their “A great diversified wave of needs, and then work with local communi- acquisitions” – and robust ties and tour operators to ensure that both growth new and existing routes are successful. VINCI welcomed 157 million passen- We are consolidating Lyon’s position as gers through its airports in 2017 – a rise one of France’s main gateways by grow- of 12.4%. The positive trend has contin- ing traffic and adding new routes. We ued into 2018, with Q1 figures showing not only achieved those goals in 2017, total traffic across the network up 11.6% we over-performed. We even convinced to 38.6 million. Growth was very strong in Volotea, which has a base at our airport Cambodia (+26.1%) and Portugal, particu- in Nantes, to begin serving Lyon. In all, 20 larly in Lisbon (+15.9%). new routes have already been announced “We had sustained growth in our 12 air- for the 2018 summer season, across our 12 ports managed in France (+10.6%), Japan French airports.” (+10%) and Chile (+14%), and we salute the good performance of Salvador Airport in Second Lisbon airport “abso- Brazil, which joined the network in January lutely critical – and urgent” Nicolas Notebaert, CEO of VINCI 2018 and has already grown by 6%,” says ANA Aeroportos de Portugal was one Concessions and President of VINCI Airports: “I believe we have Notebaert. “We have undergone a great of VINCI Airports’ headline investments demonstrated that our integrated diversified wave of acquisitions lately in 2013, and VINCI has subsequently global model works, and that we and we believe all these newly-acquired invested over €200 million in both the are a solid, trusted and effective partner for government authorities airports have great potential, whether infrastructure and passenger experi- and airports in diverse countries. Our it is Belgrade, Belfast or the Airports ence improvements at the 10 Portuguese vision is to bring these three qualities Worldwide portfolio.” airports it manages. Flagship projects to more countries and regions, while adapting them to the local market so The 12 regional airports in France saw include the complete refurbishment of we can provide world-class airports.” a combined growth rate of 9.4% in 2017, Lisbon, Porto, Faro and Madeira airports.

12 Airport Business Summer 2018 VINCI AIRPORTS

“In addition to investing in infrastructure, we have actively worked with Turismo de Portugal to attract new airlines and new destinations, developing traffic and promoting Portugal as a tourist destination,” Notebaert explains. “This work has been carried out at all national airports since privatisation, and by the end of 2017 had resulted in a total of 51 new routes.” Indeed, the growth in airport traffic – the latest figures show a 12% increase to 10.4 million passengers in Q1 2018 – has brought an economic boost to the country, especially in tourism. Lisbon further confirmed its position as an international hub with traffic rising 15.9% to 6 million in Q1, while Porto, which exceeded the 10 million passenger milestone in 2017, recorded 12% growth to 2.4 million in Q1. “Tomorrow, our challenge will be to absorb this ever-increasing demand and expand Lisbon airport capacity accordingly,” says Notebaert. “To achieve that, we are ready to invest more than €500 VINCI was the first private airport operator to enter the Japan market million in the construction of a second- in 2016, operating two of the Kansai airports (Kansai International and ary airport on the Montijo air base and Osaka Itami). The partnership was so successful that, less than a year later, the government entrusted VINCI with a third airport in Kansai the development of the existing airport. (Kobe). Copyright: VINCI Airports Media Library The project is absolutely critical for the development of Lisbon’s airport capacity. We have made the proposal to the surrounding the airport; phase one of a enjoy a revamped commercial offer. The Portuguese Government, and the decision €35 million expansion project. commercial zone has been completely is in their hands. We are ready to move “The new airport environment has redesigned, with customised offers for forward quickly and, in our opinion, it is an generated a significant commercial Schengen and non-Schengen passengers. urgent project.” benefit, with average spend-per-pas- Processing times have been reduced and VINCI is also developing a distinct senger increasing by 45% over the past security capacity more than doubled.” ‘sense of place’. In Madeira, the passen- 18 months,” says Notebaert. “In Faro, we VINCI is also using its Portuguese- ger journey has been revamped to focus enhanced check-in and security capac- island duty free operations as a test bed on the magnificent views of the coastline ity to give passengers the opportunity to for innovation, with a view to spreading

Nicolas Notebaert, CEO of VINCI Concessions and President of VINCI Airports: “We believe airports should provide a true experiential journey that revives the exciting spirit of air travel. Our non-aeronautical team understands that the best driver of commercial revenues is the creation of a passenger experience that is efficient, but also presents a truly unique commercial offer.” Copyright: P. Guimaraes

Last September, VINCI Airports laid the foundation stone for a new international terminal at Santiago International Airport in Chile as part of a renovation and extension project that will double its capacity to 32 million passengers by 2020. Copyright: VINCI Airports Media Library

Summer 2018 Airport Business 13 VINCI AIRPORTS

successful initiatives throughout the “Since 2011, 100% of the electric- network. “We want to link the new duty ity consumed at Lyon-Saint Exupéry free experience to some of our other has come from renewable sources, projects, such as the idea of queue-less and the airport has continually reduced airports, which will break down the normal its energy consumption despite major boundaries between the landside and air- expansion and increasing traffic. The side. If passengers know that they will get airport also has a ‘Carbon Club’ to involve through security and passport control in a all stakeholders in the reduction of specific time, they will not have to rush and greenhouse gases, and in 2017 offset can stay in a central commercial area with 4,600 tonnes of carbon dioxide.” family and friends until the last minute.” Nicolas Notebaert, CEO of VINCI A digital state of mind Commitment to sustainable Concessions and President of VINCI Notebaert speaks eloquently about development Airports: “Our plan is to continue VINCI’s progressive approach to new exploring possibilities for external Overall, VINCI Airports has €4 billion of growth and bid on projects where technologies. “We are always projecting investment planned across its portfolio we can create long-term value for ourselves towards the future, and always in the next five years. Last September, it regions and stakeholders alike. We thinking about what makes our airports know we can go a lot further and laid the foundation stone for a new inter- invest in more countries that make unique in tomorrow’s digital world.” national terminal at Santiago International sense for our business model, and Indeed, it is in the enhancement of Airport, serving Chile’s capital as part of a where we can create value.” passenger experience that knowledge renovation and extension project that will exchange between VINCI’s network of double its capacity to 32 million passen- airports really comes to the fore. The gers by 2020. “This is VINCI Group’s biggest “AirPact” environmental policy in 2015. Key VINCI digital vision – ‘Think Differently’ – construction programme outside France,” goals are to reduce energy consumption is very much a state of mind, and is based Notebaert explains. “We also have a €136 by 20% by 2020, compared with 2013 levels, on internal collaboration between VINCI’s million renovation project at the newly- and to implement a biodiversity assess- 36 airports, and cooperation with its acquired Salvador Airport in Brazil, and have ment, and to obtain ISO 14001 certification partners (airlines, retailers, startups, etc). entered the second phase of the €126 mil- at every airport. “When we identify, at one of our lion extension and renovation programme “We go far beyond just meeting regu- airports, innovative initiatives in terms at Cambodia’s Phnom Penh and Siem Reap latory requirements, because we are of passenger experience or operational airports. These works demonstrate our abil- convinced that by reducing our environ- efficiency, we strive to deploy them ity to deliver highly complex projects on mental impact and increasing sustainability, across the entire network,” Notebaert time without interfering with daily opera- we can also reduce risks and costs, while explains. “We also work in conjunction tions. That’s what we did in Faro, where improving performance,” adds Notebaert. with a number of external partners, traffic was up 20% during works, and in Another key pillar of AirPact is achieving including startups, on setting up new Osaka-Itami where the revamped terminal ACI Airport Carbon Accreditation at each services. Of course, simplifying the opened in April.” of VINCI’s airports. Its three Cambodian passenger journey is front and centre of While investing in the expansion of airports are the latest to achieve Level these efforts, with unlimited free WiFi its airports, Notebaert says VINCI is also 1 Mapping, while last year Lyon-Saint across the network of airports being the committed to sustainable development Exupéry reached Level 3+ Neutrality, which starting point.” demonstrated by the introduction of its Notebaert says “is a great source of pride”. Ongoing projects include the extended roll-out of self-service bag drop kiosks, which began in Nantes; robotic valet 2.3 million passengers travelled through Lyon-Saint Exupéry parking at Lyon-Saint Exupéry; a virtual (+8.2%) in Q1 2018. Growth was driven by significantly higher load factors, the opening of five new routes during the quarter, queuing system, which has been tested in and a sharp increase in international traffic to North Africa, Lisbon; intensive use of biometrics, and a Turkey and Russia in particular. Copyright: J.F. Marin baggage delivery and pick-up option. Notebaert says VINCI encourages a “test & learn” attitude. “We can claim to have 36 airport innovation labs. Our strength lies in being able to identify an innovative idea and spread it quickly throughout our network, with real implementation before our competitors.” VINCI Airports has experienced strong organic growth across its network, and plans to expand its global operator model to more new markets. “Our plan is to continue exploring possibilities for external growth and bid on projects where we can create long-term value for regions and stakeholders alike. We know we can go a lot further and invest in more and more countries that make sense for our business model, and where we can create real value.”

14 Airport Business Summer 2018 Travelers just see an airport.

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Medium ACI EUROPE AIRPORT BUSINESS, 18.06.2018 SAP No. Color mode 4c Size (W x H) 210 x 297 mm (+ 3 mm) Language EN Color profile ISO coated v2 (ECI) GUIDELINES FOR PASSENGER SERVICES AT EUROPEAN AIRPORTS

THE PASSENGER AT THE HEART OF THE AIRPORT BUSINESS

SECOND EDITION EASA AERODROME RULES

The new EASA Aerodrome rules entered fully into force on 1 January 2018. Over 400 European airports have met the highest European ntil just a few years ago, avia- safety standards in infrastructure and operational processes. tion safety did not have an EU dimension as far as airports U were concerned. Naturally there was supervision based on ICAO’s regulatory material, but the way that each Civil Aviation Authority implemented this material tended to vary. This meant that an otherwise highly integrated aviation system approached aerodrome safety in a manner that was, in many ways, inconsistent and without a common European baseline. Fast forward to 2014 and Commission Regulation 139/2014 set out essential requirements (supported by EASA soft law) that the vast majority of European airports would have to be certified against by their authorities by the deadline of 31 December 2017. So, understandably, nerves began to fray at the European Aviation Safety Agency when a survey of National Aviation Authorities (NAAs) in October 2017 revealed that a large number of airports in the Agency’s scope had not The new EASA Aerodrome rules entered fully into force on 1 been certified. With less than three January 2018. Over 400 European airports have met the highest months remaining before the rapidly approaching deadline of 31 December European safety standards in infrastructure and operational 2017 for the conversion of national aero- processes. So, what’s next? Ensuring efficient compliance and drome operations certificates to the change management regarding safety regulatory requirements. EASA rules of Reg. (EU) 139/2014, the risk of a large number of airports missing Report by Panos Spiliotis & Ansgar Sickert. the deadline looked entirely possible. Happily, Christmas turned out brighter than feared, as 95% of the 459 airports to be certified met the deadline. National Aviation Authorities had almost 4 years A new era for airport from the time the Reg. 139/2014 entered into force on 12 February 2014 to work with the airports under their jurisdiction, to safety in Europe, but not implement the requirements and administrative procedures related to aerodromes. without complications During the certification process many airports in the scope of EASA had raised concerns about the time, effort and cost involved in meeting regulation require- tendency to interpret EASA rules more situation to be corrected at a later time – ments. ACI EUROPE is currently carrying strictly than envisaged by the Agency. for instance when major maintenance or out a survey about certification managers’ One frequently mentioned example was expansion projects are undertaken. Over experiences and views of the certifica- the treating of Guidance Material as man- 90% of airports made use of SC which are tion process. The survey also includes the datory for their certification. Clearly this is often the result of virtually unchange- challenges of implementation and per- something the Agency will need to look able topographical conditions at an ception of the benefits of the certification into in their Standardisation Inspections airport. Less frequent use was made of compared with the previous licencing/ of the Competent Authority. The differ- ELoS (46%) or AltMoC (38%) tools. Some certification at national level. ent use of EASA’s flexibility tools by the CAs avoid these tools altogether possi- So far, there are three main trends competent authorities is also an indi- bly because the use of flexibility tools is emerging from the initial responses of cation that we are far from a uniform regarded as longwinded and complex. the survey: European application of aerodrome rules. On the critical question about the per- Firstly, airports were struggling in their Its four main tools “Equivalent Level ceived benefits of certification according coordination with stakeholders – particu- of Safety” (ELoS), “Special Condition” to Reg. (EU) 139/2014, the view that the larly their Competent Authority (CA) but (SC), “Deviation Acceptance and Action exercise was largely beneficial pre- also their Air Navigation Service Provider Document” (DAAD) and “Alternative vailed – but only just. Standardisation (ANSP) which were partly to blame for the Means of Compliance” (AltMoC) allow of rules and procedures across EASA slow pace of certification. for flexibility at the national level. All member states, development of closer Secondly, more than half of respond- responding airports issued DAADs. These relationships with stakeholders including airports felt that their NAA had a generally document and accept a current ing the competent authority as well as

Summer 2018 Airport Business 17 EASA AERODROME RULES

the identification of non-compliances and The Agency has already committed to updating of outmoded procedures were cooling down its rulemaking. It has also taken ACI EUROPE helps airports to mentioned on the plus side. However, organisational steps, by combining rulemak- exchange EASA certification the significant workload and required ing and standardisation functions in order experiences through the investments in infrastructure personnel, to ensure that these activities work more Aerodrome Rules Implementation systems and procedures, especially for closely together. EASA also proscribes to PBR Exchange (ARIE) Forum smaller airports with less flexibility on – this is an area, however, where the industry the resource side was seen as a major needs to continually remind the agency of its In 2015, ACI EUROPE launched challenge. The more sceptical airports worthy goals and actively participate in rule- a specialised forum named the also had their doubts about the additional making groups. Aerodrome Rules Implementation safety benefits of the certification based As a next step, authorities will focus on Exchange (ARIE) to obtain a clear on EASA rules when compared with the harmonising how these common rules are picture of how aviation authorities status quo ante. Surely on the latter point applied in the different EU Member States. and airports were managing the new EU safety rules on aero- the jury is still out? The benefits will only Meanwhile, airports will implement a more dromes. This has facilitated a be seen after the new regime has been in permanent and dynamic system of compli- seamless and robust EASA cer- place for a number of years, allowing for ance management, partly to enable them to tification process that maintains a real “before and after” comparison. implement rule updates as those happen in high standards of safety without We should mention here that though the future. creating undue burdens for airport implemented in their current form, EASA The process known in EASA circles as operators. The ARIE forum has so aerodrome rules are designed to be a “standardisation” has already begun earlier far met in Frankfurt Airport (July dynamic set of texts that changes every this year and it involves a series of EASA 2015), Paris-Charles De Gaulle year through rulemaking. So, what’s com- inspections of Member State authorities Airport (February 2016), Rome ing around the corner? to assess how Regulation 139/2014 on Fiumicino Airport (November Looking ahead, airports have three aerodrome regulation has been applied. 2016), Copenhagen Airport (June main expectations of EASA rulemaking: The first countries visited this year were 2017) and Madrid-Barajas Airport Portugal and Croatia, to be followed by (May 2018). These meetings are • Simplification & clarification of existing Lithuania (June 2018) and France (September organised under the auspices of ACI EUROPE’s Safety Regulation rules 2018). It is important to note that these Steering Group. • Significant slow down of rulemaking standardisation visits are not audits of the The ARIE platform meets on including fewer revisions of existing rules airport processes directly, but audits of the a yearly basis to allow safety • Ensuring new rules/amended rules are Civil Aviation Authorities (CAAs). However, experts and certification & com- performance based (PBR) they consistently involve a visit of the airport pliance managers from a wide and can involve findings against an authority variety of airports and national with a bearing on the airport operator. Overall, associations to learn more about an effective standardisation process will be efficient and effective ways to ACI EUROPE is currently carrying essential in shaping a consistent application comply with EASA rules. out a survey about certification managers’ experiences and views of EU rules across all the Member States. If your airport is interested in par- of the certification process. From the airport perspective, the period ticipating in or hosting future ARIE The survey also includes the that begins now is focused on compliance meetings, please contact Panos challenges of implementation management. Compliance management Spiliotis, ACI EUROPE Safety, and perception of the benefits Capacity, ATM & Single European of the certification compared is how an ever-changing airport operation with the previous licencing/ can ensure that it meets regulatory require- Sky Manager (panos.spiliotis@aci- europe.org). certification at national level. ments whether EU or national in origin. As aviation authorities have already given their

approval to existing processes, equipment and operations, the focus going forward will be on changes (both in airport operations as well as the rules themselves). As a result, the process where new ways or means of airside operations will be checked for alignment with safety and other objectives is known as “change management”. Efficient compliance and change management can enable an airport to easily adopt innovative solutions, new regulations, as well as new equipment in order to keep improving its operation. Airport directors, take note – agile responses will be key, going forward.

Panos Spiliotis is Safety Manager at ACI EUROPE.

Ansgar Sickert is ACI EUROPE’s Liaison Officer to EASA.

18 Airport Business Summer 2018 VISION-BOX ADVERTISING FEATURE

ost of us are familiar with the privacy conundrum of using our personal data in the digital A Trusted Chain of M world. We are often uncom- fortable sharing it, as we do not control how it will be used, who it will be shared Identity: where privacy with and how it will be managed. At the same time, we want to use technology to serve us, facilitate processes, narrow dis- and business meet tances and eliminate stress. Airports are becoming an exciting play- ground for technology, taking advantage of the widespread use of mobile technology, biometrics, and the availability of new startling interactions based on the tokeni- sation of identity, the Internet of Things (IoT) or artificial intelligence. Data plays a fundamental role in enabling the digitisation of airports. Capturing and understanding it can translate into enhanced security, optimisation, as well as revenue: comprehending profiles, behaviours and trends helps stakeholders to better serve passengers, enhance loyalty and do more business. The aviation industry needs to find the perfect spot, where data use and privacy meet. The creation of a Trusted Chain of Identity in a digitised airport environment is fundamental to establish a multi- stakeholder model of data sharing that is dependable and credible by all. It relies on two major assumptions:

• The passenger is the central stakeholder of the ecosystem and feels accomplishment and rewarded Swiftly going through modern, flexible and timesaving processes, controlling within the Trusted Chain of Identity. their own way across a seamless journey, Orchestra is currently the only passenger is perceived as great value for the pas- flow management solution certified by the senger. Mobile ID technology is becoming Data plays a Privacy by Design Center of Excellence of ubiquitous and will soon replace physical fundamental role in the Ryerson University (USA). The privacy passport identity checks with seamless enabling the digitisation of data is assured by default and remains of airports. Capturing experiences. Passengers will use their and understanding intact from the time a flight is booked and mobile devices to trigger transactions it can translate into beyond the airport. with all other stakeholders, sharing their enhanced security, optimisation, as well as identity data to opt in to services or keep- revenue: comprehending When the system is trusted, value- ing it restricted to opt out. Mobile phones profiles, behaviours based relationships emerge. The will carry their identity and a simple face and trends helps passenger opts in to a fully seamless stakeholders to better scan is enough to check in, drop their bag, serve passengers, journey, enjoying the speed of self- cross a border or board a plane. enhance loyalty and do service contactless interactions via IoT more business. touchpoints, AI avatar assistants and ded- • The passenger trusts the ecosystem icated services delivered to their mobile Passengers need to feel that they are devices. Airports, airlines, border con- making informed decisions when shar- trol authorities, retail and even partners ing data. They exercise sovereignty in beyond the airport positively engage with managing its confidentiality, integrity and stakeholders in real time. It addresses passengers and benefit from data-driven availability, activating or deactivating the operational, safety, passenger flow and decision-making, basis of improved sharing of information for predefined management needs, as well as pas- security, capacity increase and revenue purposes and with identifiable stakehold- senger interactions. Orchestra clearly growth opportunities. ers. The Trusted Chain of Identity relies and securely maps all data collection, Create a trusted seamless environ- on a privacy-designed flow data manage- processing, retention and access com- ment and reap the benefits of an engaged ment platform, Orchestra, which connects ponents, as well as processes. It embeds passenger. A Trusted Chain of Identity the passenger to all virtual and physi- privacy protective thinking into every link, framework offers the perfect spot cal security assets, thus with all other channelling every information stream between privacy and business.

Summer 2018 Airport Business 19 AIR FARES AND AIRPORT INVESTMENT

Against the backdrop of the past two years of airline campaigning on airport charges, traffic growth has been up, airline consolidation accelerated, and the low cost airline model continued to be the main growth driver in Europe. And yet, reading the soundbytes of airline CEOs, one thing is conspicuous by its absence: airport investment. ACI EUROPE decided a timely reminder was needed and organised its 2nd Airport Investment Symposium last month, convening airlines, airports, regulators and analysts to discuss the value of airport investment. Michael Stanton-Geddes reports.

false accusation has hung in the air since last year, when Airlines Airports & air fares: for Europe (A4E) redoubled A their campaign for more airport charges regulation, by calling airports Setting the record straight ‘connectivity disrupters’ and claiming reductions in airport charges ultimately get passed through to passengers, in the form of lower air fares. The accusation ignores the dynamic nature of airline The 2nd Airport Investment Symposium was the occasion to ticket pricing, but that didn’t stop IAG CEO launch a new study by global Willie Walsh and others from feeding it to consultancy ICF, commissioned the media. by ACI EUROPE. The Study entitled Identifying the Drivers We did not want to leave it unad- of Air Fares has also been dressed. With the participation of key synopsised by ACI EUROPE, EU policymakers, airports and other available under the title: Insights into the Logic of Air Fares. aviation representatives, the 2nd Airport Investment Symposium was the occasion to launch a new study by global consultancy ICF, commissioned by ACI EUROPE. The Study entitled Identifying one-for-one correspondence between the Drivers of Air Fares has also been airport charges - and any change in synopsised by ACI EUROPE, avail- their level - and air fares. In other words, able under the title: Insights into the lower airport charges are generally not Logic of Air Fares. The study provides passed through to passengers in lower clear evidence that there is actually no air fares. Rather, any investment that increases the capacity for competition is likely to reduce air fares, as there is clear ACI EUROPE organised its 2nd Airport evidence that airlines use their ability to Investment Symposium last month, charge higher air fares for routes where convening airlines, airports regulators there is limited competition. and analysts to discuss the value of airport investment. ACI EUROPE’s Director-General Olivier Jankovec opened the event before an audience of 80 with the reminder that infrastructure spending in Europe is still 20% below the levels of 2009. Deferred and delayed investment today under- mines long-term growth potential of air transport. More than that, it threatens economic convergence and means that the full benefits of the European Union’s Single Market aren’t quite as mature as they should be. But the most telling sign is the one you may have seen with your own eyes, on your own travels. Demand for air travel growing at such a steady clip, the pressure on the current level of infrastructure is building. Over the course of the afternoon, including 2 panel sessions and a clos- ing speech by Henrik Hololei, Director General, DG MOVE at the European Commission, 5 key points emerged out of the discussion.

20 Airport Business Summer 2018 AIR FARES AND AIRPORT INVESTMENT

infrastructure projects, governments should not interfere with a regulatory regime that is working. Nearly all the speakers repeated the phrase “competition is the best regulator”. The risks today of airports abusing market power is minute; the bigger risk is that rigid regulation stifles the efficiency of market allocation and delays investment. The nature and intensity of airport competition is changing. Groupe ADP’s Edward Arkwright noted that the market for connecting passengers is around 450 million passengers, and that ADP’s market share of that is around 5%. Other European major hubs, along with Jonathan Sandbach, Senior Adviser Alix Partners Istanbul and the Gulf hub airports, are try- and former Chief Economist Heathrow Airport; ing to capture the transfer passengers with Michael Eggenschwiler, CEO Hamburg Airport; Kata Cserep, Vice President ICF; John Hanlon, their hub carrier partners. The European Head of International Government & Industry Commission’s Henrik Morch asserted the Relations Norwegian; and Henrik Morch, Director, regulators view that if you see the discus- DG Competition, European Commission. sions between airports and airlines about a common future and if you see how planes are moved between airport bases, POINT 1: Whilst airports are an essential POINT 2: Connectivity is the primary then it is clear that competition exists. part of the air transport ecosystem, they demand of consumers. Travellers want to Competition increases the risk to airports account for a relatively modest share of take the airplane to a variety of destina- but also ensures better outcomes for the financial structure. According to the tions, on a variety of services, at a price consumers who benefit from the dynamic analysis by ICF, amongst European airlines, that they can afford. MEP Deirde Clune rivalry of airports competing for airlines 80% of passengers travel with carriers that spoke about the importance of connectiv- and passengers. have total airport costs of less than 6% ity provided by regional airports, such as POINT 5: Increasing airline consolidation of their total costs. It’s no surprise! We all her home airport Cork, Ireland, while John in Europe is going to intensify the domi- know the costs that drive an airlines pric- Hanlon of Norwegian Airlines reaffirmed nance of some airlines – with implications for ing are fuel, staff and equipment. Changes the message that passengers increas- consumers and airports. ICF vice president in airport charges are so small, counted ingly want point-to-point connectivity, for Kata Cserep reminded the audience that in cents, that they have little impact if any example from the regions of Europe to the it is highly likely that there will be further on the final airfare. But those changes in regions of the US. An implication is that concentration of airlines, through bankruptcy charges can have a pronounced impact airline interest should not be considered or mergers, in Europe. In Europe, the top 6 when it allows for new competition at as a proxy for passenger interest. airlines currently account for only 50% of the an airport. The European Commission’s POINT 3: Airports’ users do not make long- market, while across the atlantic, the top 6 Director for Competition Henrik Morch term commitments, which increases risk to airlines in the United States have a 91% share reported that the European Commission investors. Sandbach noted that Birmingham of their market. Hanlon of Norwegian said has seen that the move from 1 to 2 com- Airport invested heavily to become BA’s that consolidation should be welcomed as petitors on any given route decreases Euro-hub, but then BA changed its business long as it is predicated on liberalisation and prices 4-5%, and by up to 10% if a low-cost plan and left Birmingham with hub infrastruc- market access, which have enabled the carrier enters as a competitor. ture that its airlines did not need. And Hanlon tremendous growth of aviation. The trend of Norwegian said that in his personal view of airline consolidation impacts the relative we are in danger of focusing on the airline relation between an airport and its biggest business model of yesteryear; the shifting airline customer, according to Jonathan air transport market increases uncertainty. A Sandbach, former chief economist of concern raised by Dr. Harry Bush is a regula- Heathrow Airport and advisor to AlixPartners. tory regime that puts too much control of an When one airline is the primary customer for airport’s business plan into the hands of the an airport, the threat of that airline reducing one dominant airline. This in turn impedes its traffic is credible. More and more airports competing airlines from entering and offering have one airline that provides 2/3 of the connectivity for their market segment, which departing seat capacity, according to data in may have different demand as passengers. the ICF report. Ultimately, regulation should aim to ensure The final message from the investment optimal outcomes for all passengers. symposium was that the air transport market POINT 4: Consumers don’t benefit if is shifting. Investment into airports fosters regulatory uncertainty is increased. If competition (not just among airports, but on top of traffic risk, we add regulatory also among airlines) and that can be best uncertainty, then the business case is supported with a regulatory system which less certain for investors, stated Pierre- doesn’t fix what isn’t broken. Hugues Schmit of VINCI Airports. Deepu Chintamaneni of IFM investors was Michael Stanton-Geddes is the Head Filip Cornelis, Director of Air Transport, clear that to attract private financing for of Economics at ACI EUROPE. DG MOVE, European Commission.

Summer 2018 Airport Business 21 PAVING THE (RUN)WAY TO A MORE SUSTAINABLE AIR TRAVEL Since 2009

Currently, there are 237 airports around the globe accredited at one of the four levels of the programme. www.airportCO2.org

@AirportCO2 CLIMATE ACTION

t’s actually next year that we will mark This summer marks ten years since a certain promise the 10th anniversary of the launch of the Airport Carbon Accreditation was made – the first piece of paper by European airports I programme. But the real work started not just committing them to addressing their carbon a decade ago, when it went from being an idea on paper, to something that we emissions with the ultimate goal of becoming carbon had to deliver. Climate change resolutions neutral, but also to get ACI EUROPE to deliver a proper were not uncommon at the time. In com- tool – within a year – that would help make it a reality. munications terms, the big thing was to have a target number you could mention Marina Bylinsky takes a look back at the journey so far and of course, a deadline. Interestingly, and ponders the road ahead. we had neither. We just had the substance that an actual tool would be developed and delivered within a year. A leap of faith, based on the philosophy of “if you build it, they will come”. And make no mistake, a lot of work The power of a good idea went into developing it – all at a time, when the global economy was turning and economic & financial turmoil would map and calculate, reduce, engage and them is at a different stage in its carbon ensue. Objectively speaking, not the best compensate to keep their emissions in management journey. Airport Carbon circumstances in which to get people and check. They are the 237 Airport Carbon Accreditation provides a general frame- companies to prioritise the environment. Accredited airports worldwide. It’s all work and beacons, but the exact path is But nevertheless, we persisted, with the about being a responsible business oper- charted by each airport individually, as is help of some courageous airports who ator, caring about its impact on the global its pace of progression. were willing to pilot the programme. environment, while being a good neigh- Airport Carbon Accreditation is first of Fast forward to today. They are all over bour to the local communities. It’s about all about understanding your emissions. the world. Almost every second air pas- making continuous efforts to become What are the sources and how much senger is travelling through them. They better and better, having the courage to do they emit? And which of them can I set ambitious objectives, and guiding the influence? Once this understanding is innovation to achieve them. achieved, the next step is to reduce emis- That’s probably also where the analo- sions from those sources that the airport gies between the members of the Airport operator controls. For instance, the light- Carbon Accreditation community stop. ing and heating of terminal buildings, or They are small and large, commercial the fuel used in airport ground vehicles. hubs and general aviation airports, situ- This means identifying actors and targets, ated in the biggest countries of the world defining priorities and actions, and then and in the small island states. Each of proceeding with the implementation.

Next year will mark the 10th anniversary of the launch of the Airport Carbon A landmark moment for airport climate Accreditation programme. action when all 10 of Swedavia’s airports became Airport Carbon Accredited as carbon neutral, in 2012.

Summer 2018 Airport Business 23 CLIMATE ACTION

What next? So, as Airport Carbon Accreditation approaches this anniversary moment, there are certainly many reasons to cel- ebrate the programme’s success, but it is also the right time to reflect on what it can do more or better. Airport emissions are estimated to represent 2% to 5% of the global aviation emissions, which are on the rise. In Europe alone, CO2 emissions from aviation are expected to increase by 44% by 2035, compared to 2005. While Airport Carbon Accreditation requests from its participants at the highest accreditation levels to engage with third parties, including airlines, to help them reduce their emissions too, it will be important to analyse whether the programme can provide greater incentives to do so. Furthermore, the Paris Agreement will enter into force as of 2020, raising another key question: are airports providing their fair share of contribution to the objectives of the Agreement, i.e. limiting Once the airport operator is confident A map of the global warming to below 2°C and aim- about having reached a good level of number of airports ing to reach 1.5°C? And is there anything addressing these emissions, the next that are Airport Airport Carbon Accreditation can do to Carbon Accredited in step is to look beyond their bound- each world region. further stimulate airports to reduce their ary and also reflect on ways to involve emissions accordingly? other stakeholders, in particular airlines We also need to ask ourselves or ground handlers, in their efforts to whether airports all over the world reduce emissions. The ultimate objective Administration (FAA). Airport Carbon are equally empowered to take action of these efforts is to achieve zero emis- Accreditation could come so far thanks to against their emissions. Depending on sions from airport operations or, in other two main reasons. the region they are located in, airports words, carbon neutrality. This is a very Firstly, its methodological robust- have different emissions reduction ambitious goal and, in most cases, an ness and relevance for airports came as opportunities. For instance, access to impossible one to reach without external a big advantage. It is based on inter- sustainable alternative fuels or electric- help. While airports can make efforts to national, cross-industry standards for ity generated from renewable sources switch from fossil fuel and conventional emissions management – translated is not equally developed in all countries. electricity to zero carbon sources, there into airport language. There are actually Airport Carbon Accreditation could help will still be sources of incompressible many airports for whom Airport Carbon raise awareness amongst authorities emissions, such as emergency power Accreditation was the starting point for in this regard. Policy-makers are likely generators, or firefighting vehicles, for developing and continuously improving to have such expectations for airports which more sustainable alternatives are their carbon management. in their constituencies too. Questions not available yet. Therefore, to become Secondly, by showing year on year such as: “Why are some of my country’s carbon neutral, the residual emissions quantified results in terms of emissions airports not yet accredited?”, or “Why that an airport cannot reduce have to be reductions, the programme is proving its doesn’t my country have any carbon compensated. This usually happens by effectiveness. In the last programme year neutral airports?” could help identify investing in carbon reduction projects in (May 2017-May 2018), European airports relevant policy interventions, open- other sectors. alone have reduced their emissions by ing up new opportunities for airports to I think it’s fair to say that Airport Carbon 163,277 tonnes of CO2, a 7.6% reduc- reduce emissions – that other sectors Accreditation has clearly exceeded the tion compared to the baseline. And what could ultimately also benefit from. To expectations raised upon its launch. From about that ultimate objective of reaching create such a dynamic, Airport Carbon an exploratory initiative that began with carbon neutrality? Accreditation probably needs to achieve 17 of the environmentally most advanced 39 airports worldwide have today even more uptake and visibility, stimu- airports in Europe in the first year (2009- already achieved this objective, and lating more open source-thinking and 2010), it has become a global industry every world region has at least one knowledge-exchange. standard for airports all over the world, carbon neutral airport. Europe remains Watch this space, to see how a simple winning praise from the most authoritative at the forefront of this movement, with idea can continue to prompt even more institutions in the area of aviation and cli- 32 airports being carbon neutral. This of them. mate change, such as the United Nations also means 30% progress towards the Framework Convention for Climate objective of reaching 100 carbon neutral Marina Bylinsky is the Head of Change (UNFCCC), the International Civil airports in Europe by 2030, announced at Environmental Strategy & Intermodality at Aviation Organization (ICAO), the European the 27th ACI EUROPE Annual Congress in ACI EUROPE. For more about climate action Commission and the US Federal Aviation June 2017. by airports, visit www.airportCO2.org

24 Airport Business Summer 2018 CLIMATE ACTION

How did you become involved in the Q&A with Niclas Svenningsen, Head of Strategy and fight against climate change? In my past life, I have spent 10 years liv- Relationship Management, UNFCCC Secretariat. ing in Asia. While travelling in this region, I had too many opportunities to witness the negative sides of human impact on nature, such as deforestation, waste spread over Motivation the key acres of land, skyrocketing levels of air pollution, difficult access to clean water, etc. These issues were not per se climate- to advancing global specific, but they have channelled my interest in the matter. During the many hours spent in traffic jams on my daily climate action commute, I had enough time to come to a realisation, that we can’t go on like this. I wanted to be involved specifically in Climate Action, seeing it as the most pressing matter. At the time, I was working at UN Environment but after a while I had the opportunity to more exclusively focus on climate action by joining the United Nations Framework Convention on Climate Change (UNFCCC).

What exactly is the role of the UNFCCC and how does it facilitate progress on this issue? The United Nations Framework Convention on Climate Change is an international convention set in 1992, whose main focus is on limiting the impact of human interference on Earth’s climate system. Our initial task, that took us quite a lot of time, was to develop a blueprint on how this global reduction of greenhouse gases could be achieved by the signatory countries. In fact, this blueprint was only finalised in 2015 and is known widely as the Paris Agreement. 195 countries worldwide have signed the Agreement so far. The deal aims to limit the increase of global average temperature to well below Niclas Svenningsen, Head of Strategy and 2.0°C, through Nationally Determined Relationship Management, UNFCCC Secretariat: Contributions (national climate action “Mobility is absolutely essential for us. We simply wouldn’t be able to deliver our work on plans), but also through ‘bottom up’ action, climate without the ability to travel.” driven by the private sector, civil society, local communities and individuals. Our mission now also includes to encourage all these stakeholders to take immediate Also in the US, numerous stakeholders, my mind is Airport Carbon Accreditation, and continued action to reduce the col- including states, cities, private com- the voluntary climate action led by air- lective carbon footprint. panies and influential individuals, have ports worldwide. This is a great example pledged to step up their climate action in of an industry push towards low carbon Given the growing pressure and the the absence of leadership of the Trump economy, that forms an important part of reaction to the US withdrawal from the Presidency in this regard. the overall solution. Paris Agreement, are you still optimistic that the signatory countries will meet What are the industries which, through What plays a more important role in the targets? their own voluntary actions, are making advancing global climate action: innova- I am, actually. The US Government is a particularly positive contribution? tion or motivation? completely alone in this decision. The We can observe a range of initiatives I would say that it’s motivation. We have announcement of Donald Trump, that he spanning across different sectors, that all the technologies we need to be able to would like to withdraw the United States bring climate action forward. There are keep the average global temperature well from the Paris Agreement spurred a com- sectors that have quite large footprints, below 1.5 degrees, but we just need the pletely opposite result to weakening it. such as transport, energy, construction, push from governments and individuals The one country that until then refused to but which invest a lot in climate solutions to use them. There are of course a couple sign the agreement, namely Nicaragua, and are eager partners of our efforts. of innovations, that may become major put pen to paper almost immediately. Notably, one such initiative that comes to breakthroughs in the way we do things.

Summer 2018 Airport Business 25 CLIMATE ACTION

Niclas Svenningsen, Head of Strategy and Relationship Management, UNFCCC Secretariat, describing the scale and ambiance of the COP meetings: “To give you a rough idea of the scale of such an event, there are over 25,000 people gathering in one place during two weeks, to participate in over 2,000 separate meetings.” Copyright: UNclimatechange

the COP conference has also evolved to include a vast array of side events. To me, this part of the conference is very interesting, because these meetings and pavilions push specific issues. For instance, we’ve had a science pavilion put in place by NASA, a high-tech pavilion brought by India, etc. At last year’s conference, there was an airport-specific event as well, relaying the role of airports in forging a more sustainable air travel.

We are most of the time talking about I’m thinking here about the hydrogen of working. Regarding the offsets we use, stopping the change, but it cannot be economy or solar powered flights, but I’m we have our own UNFCCC-supported, done without implementing… changes. also convinced that we shouldn’t wait for Certified Emission Reduction units (CER), What change are you most looking for- them. Motivation is the most important which are developed under the Clean ward to? factor, because it drives habits, and as we Development Mechanism. These projects Personally, I really look forward to know, good habits can reduce the effort have a vast range of application, including climate neutral travel. I think we are on to accomplish something by far. support of sustainable travel options, wind the right track to implement solutions and solar energy generation, implementa- for local transport, for example, with the How do you see the role of mobility tion of clean cook stoves, etc. non-fossil fuel-based rail getting closer to within the realm of climate action, espe- realisation. At the current pace of action cially in the context of organising the Can you describe the scale and the and innovation, I’m sure that the avia- annual Conference of the Parties? How ambiance of the COP meetings for us? tion industry will follow through shortly, could we better embrace the opportuni- Frankly, it’s very hectic. To give you a especially with initiatives such as Airport ties it brings about? rough idea of the scale of such an event, Carbon Accreditation paving the way. Mobility is absolutely essential for us. there are over 25,000 people gathering in Further to my wish list, I think there is We simply wouldn’t be able to deliver one place during two weeks, to partici- still more to be done in terms of online our work on climate without the ability pate in over 2,000 separate meetings. 195 communication. A really good online con- to travel. As inevitable as it is, staff travel countries trying to agree on something is ferencing tool has yet to be developed. and that of the delegates coming to our not easy in the first place, and then you There are some solutions on the market, conferences constitutes the biggest bulk need to add a layer of political game that but conducting an efficient meeting with of our carbon footprint as an organisation. comes into play. Even though at times I more than 10 participants is quite difficult, UNFCCC is already climate neutral since find the process quite frustrating, I still let alone 25,000. many years, and in fact, the entire UN sys- believe that COP is the meeting place for Lastly, I would like to see a shift to a tem plans to become fully climate neutral people that care about the climate and culture of increased consumer awareness. by 2020. Going climate neutral means that really want to do something about it. For In my view, the different industries should we measure our climate footprint, proac- the representatives, the conference is provide consumers with a panoply of tively seek to reduce it, and offset what also very tiring physically. The negotia- more sustainable products and services we are not able to avoid. For instance, we tions are intense and sometimes go on and to inform their choices. Once this do encourage the use of online plat- well into the night. For us at the UNFCCC culture shift takes place, the critical mass forms for meetings, and we do support Secretariat, the conference means literally of individual, smart choices will create an climate neutral policies in terms of ways a fortnight without sleep… Over the years, unstoppable tide of positive change.

26 Airport Business Summer 2018 A W O R L D CLASS AIRPORT

Many thanks to Team Heathrow and partners for all of their continuous hard work, helping us to become one of the ‘World’s Top 10 Airports’, and winners of: ‘World’s Best Airport Terminal’ for Terminal 2 ‘Best Airport in Western Europe’ for the 4th year running ‘World’s Best Airport Shopping’ for the 9th consecutive year

Source: Skytrax World Airport Awards ACI EUROPE LIAISON OFFICER TO EUROCONTROL

spoke with Eugene Leeman at the To strengthen the cooperation and the operational ACI EUROPE offices in Brussels to where he comes every week since he link between airports and EUROCONTROL’s Network I has taken up the role of ACI EUROPE Manager, which runs the European Air Traffic Liaison Officer to EUROCONTROL’s Management network, ACI EUROPE has a Liaison Officer Network Manager (NM) on 1 February. He is friendly, knowledgeable, generous to the Network Manager. He is Eugene Leeman, who – and – I would say – has a sweet tooth, with his extensive professional background in aviation judging by the package of “stroopwafel”, the Dutch waffle, that he usually brings us and his private pilot’s license – can justifiably be called (we admit it: we like stroopwafels as much ’the Flying Dutchman’. Interview by Inês Rebelo. as Belgian waffles). We talk about his very first steps in the aviation world and his wide experience in airport operations before we focused on his current ACI Meet Eugene, the man helping EUROPE role and goals. From the sky to the ground to forge better cooperation A former maritime expert with 15 years of experience, Eugene entered the airport industry by a funny twist of fate, linked between airports & ATM to a family passion for aviation. When his brother became an airline pilot in the US, he had to build flight time in order to get a job as pilot. The easiest way he found to do it was – you guessed it – teach Eugene how to fly! Then, what? “I said OK, let’s do it,” Eugene recalls joyfully. And he did it. Eugene Leeman, ACI EUROPE Eugene got his private pilot license and Liaison Officer to EUROCONTROL’s Network Manager: “I am now a became an active private pilot 23 years real bridge-builder between the ago. “To date, I have piloted different airport community and the NM types of aircraft – single engine and high and I want to make sure that a strong, effective communication performance ones,” he says. What initially between them is set up. I am keen looked like just a small adventure to make on determining what information his brother’s dream come true eventually the NM really needs from airports became the springboard for Eugene to and how I can help the NM to see what it is going to give back to the join Amsterdam Airport Schiphol as Airside airport community.” Operations Manager in 1998. In that role, Eugene was responsible for the safe and efficient use of runways, taxiways and aircraft stands. Back then, Schiphol accommodated 34 million passengers per year – half of the traffic it had last year. and act as a supervisor during large-scale After 10 years in airside operations, simulations to improve the decision-mak- Eugene felt he needed to better understand ing process and set up the link between airlines’ business model and was based in the airport and the Network Manager,” he KLM Operations Control Centre for three explains. Two years later, Eugene worked months, thanks to an agreement between on another milestone: EASA certification. KLM & Schiphol. His interest had started a “Schiphol wanted to be the leader on this few years earlier when there was a heavy the airport community, such as more pre- front and actually managed to become the snow storm that significantly impacted dictability of operations and a more efficient first large airport in Europe to obtain EASA operations at Schiphol. Key lesson learned: way of optimising resources and infrastruc- certification. My colleagues Edwin and more collaboration between the differ- tures,” he comments. Waldo were instrumental in this success, so ent airport stakeholders was needed. How His know-how in airside operations they earned their share of recognition.” to improve it? Eugene and his colleagues was expanded by a two-year operational decided to replay what had happened in experience at Paris-CDG under the Hublink Strengthening the link between the snow event by using a tower simulator, management exchange programme airports & the Network Manager copying all the workstations of everyone between Schiphol and Paris-CDG where With such a solid portfolio of roles, involved in the snow removal operations and Eugene focused on operations efficiency, Eugene has joined the team to bring his testing how information could have been A-CDM, emergency management and operational and SESAR expertise in order better used and exchanged. This winter mutual procurement of airport equipment. to identify and propose potential solu- simulation, called “Snowflake”, initiated After his Paris mission in 2013, Eugene got tions for airports. He is clearly enthusiastic the Airport Collaborative Decision Making involved in various SESAR projects like the about his new responsibilities as Liaison (A-CDM) project at Schiphol. “As an airport Airport Operations Center (APOC) and Total Officer: “I am now a real bridge-builder operator, we were one of the first airports Airport Management (TAM). “One of my key between the airport community and the to recognise the added value of A-CDM for roles was to evaluate the APOC concept NM and I want to make sure that a strong,

28 Airport Business Summer 2018 ACI EUROPE LIAISON OFFICER TO EUROCONTROL

effective communication between them Eugene got his private pilot license and became is set up. I am keen on determining what an active private pilot 23 years ago. “To date, I have piloted different types of aircraft – single engine and information the NM really needs from high performance ones,” he says. airports and how I can help the NM to see what it is going to give back to the airport community.” He adds: “I also want to optimise the use of the Airport Corner [the Network Manager’s airport-focused data repository] by convincing more airports to join. For this reason, I need to understand where airports should improve the information they send to the NM and what benefits they get in doing it. Filter what is really needed for the NM to know and better explain why airports should contribute is key to bring airports in,” Eugene says firmly. It is thus helpful that Eugene is participating in the ACI EUROPE Technical & Operational Safety Committee (TOSC): “My role in TOSC allows me to better liaise the airports and the NM on airport and traffic related topics, such as Performance-Based Navigation (PBN), European Wake Vortex Re-categorisation (RECAT-EU), A-CDM and the integration of drones into the airport environment,” he recognises.

EUROCONTROL will soon publish Moving the Ground Coordinator collaboration with its stakeholders. In par- the latest edition of its Challenges concept forward ticular, I am helping to develop this concept of Growth, a series of studies that Eugene is so engaged in his work that for regional and small airports to see how aim to identify and understand the main challenges for the he does not hesitate one second to men- it could work there in practice and what aviation industry, such as airport tion his other priorities as Liaison Officer: information is relevant for these airports to capacity crunch and climate “Apart from the complete integration of air- know in order to better operate.” resilience, and look into ways to address them effectively. Photo: ports in the NM, my other main task is the He stresses: “The coordination at a local Tom Dhaenens Brussels Airport development of the Ground Coordinator level should be appropriate to the spe- concept, initiated by ACI EUROPE in cificities and needs of the local airport community and bring clear benefits in order to be fully embraced.”

Looking at the main challenges ahead EUROCONTROL will soon publish the latest edition of its Challenges of Growth, a series of studies that aim to identify and understand the main challenges for the aviation industry, such as airport capacity crunch and climate resilience, and look into ways to address them effectively. Lack of airport capacity continues to persist as a problem, due to a historical air traffic growth rate and very limited expansion opportunities. Eugene considers that a shift in mindset is needed to help prioritise airport capacity and investment: “We have to be creative and win people over, because doing the same thing over and over again will never give us different results.” If your airport is connected to the Airport Corner and wants to valuably contribute to the airport network or has any operational issue to raise to the Network Manager, please contact Eugene at eugene.leeman@aci- europe.org or via phone at +31 651 69 45 59.

Summer 2018 Airport Business 29 SESAR JOINT UNDERTAKING

Encouraging new ideas and fresh thinking is critical for innovation in aviation in order to respond to the growing demand for air travel and the increasing number of air vehicles, such as drones, taking to the skies. That is why the SESAR Joint Undertaking (SESAR JU) supports exploratory research and has created an innovation pipeline in the research programme that transforms innovative ideas into solutions to increase the performance of air traffic management (ATM). Triona Keaveney reports.

Exploring innovative technologies for airport operations

o increase the airport & ATM community’s awareness about some of the SESAR T exploratory projects, ACI EUROPE and SESAR organised a dedicated workshop on 12 April in Malta, kindly hosted by Malta International Airport (MIA) and supported by Malta Air Traffic Services (MATS). The workshop keynotes were given by Martin Dalmas, Head of Airport Operations at Malta International Airport, Dr. Kenneth Chircop, CEO Malta Air Traffic Services, and Luca Crecco, Project Officer & ATM Expert at SESAR JU. Bringing together 40 representatives from the aviation industry, the airport operators and European research centres, the workshop successfully provided insights into the way synthetic vision and augmented reality technologies can be applied by the airport control tower to enable air traffic controllers to seamlessly ACI EUROPE and SESAR organised a dedicated workshop operate, particularly in low-visibility on 12 April in Malta, kindly hosted by Malta International Airport (MIA) and supported by Malta Air Traffic Services conditions (RETINA). (MATS). It brought together 40 representatives from the It also showed how augmented aviation industry, the airport operators and European multimodal solutions can support research centres. air traffic controllers in a remote tower environment (MOTO) and how automated systems help to optimise about the need for competition in ATM techniques to improve aircraft turnaround ground traffic management in com- with the presentation on the COMPAIR process and its predictability in real time. plex airport environments (TaCo). project, which studies various insti- As most of these projects draw to a close, In addition, it gave a clear picture of tutional and market design options for the SESAR JU is currently reviewing the how big data analytics and passenger- introducing competition for ATM services. results in order to identify solutions (research) centric geo-located data can identify A presentation on probabilistic nowcasting that are already mature enough to move into patterns in passengers’ behaviour and of winter weather for airports (PNOWWA) the industrial strand of the programme. how this information can be used to provided another highlight – a project that support airport and ATM decision- produces methods for the probabilistic Read more about the projects presented: making processes (BigData4ATM). short-term forecasting (i.e nowcasting) of http://www.airport-business.com/2018/03/ The workshop also presented the winter weather and enables the assess- taking-fresh-look-airport-operations/ EUROCONTROL-led SafeClouds pro- ment of the uncertainty in the ground part ject, which aims to improve aviation of 4D trajectories for all the involved actors Learn more about the latest develop- safety and increase runway capac- from de-icing to APOC. ments of ATM research in Europe by visiting ity by developing machine learning Finally, representatives from the the SESAR Knowledge Transfer Network: tools. There was also discussion EU-Funded Project AirportIQ, presented www.engagektn.net

30 Airport Business Summer 2018 SESAR DEPLOYMENT AIRPORT GROUPING

he SESAR Deployment Airport EU funding is allowing European airports to modernise Grouping (SDAG, part of ACI EUROPE) continues to help ACI their Air Traffic Management (ATM) infrastructure, T EUROPE’s airport members – in order to deliver the Single European Sky. Large both large and regional airports – to airports are not the only ones to benefit from it. Regional apply for Connecting Europe Facility (CEF) funding with very positive results airports can also have access to funding to improve their so far. For instance, Brussels Airport performance. More funding opportunities will be available has submitted under SDAG a multi- stakeholder project in response to the in 2019. Barbora Smolikova reports. 2017 CEF Transport SESAR Call for Proposals. More specifically, this joint application – “Synchronised stakeholder decision on process optimisation at How airports are benefiting airport level” – is addressing one of the European Commission’s priorities: improving the efficiency of airside from European funding operations through real-time information sharing. It sees the involvement of 13 airport operators and 2 ANSPs with In line with what SDAG highlighted at In view of enlarging the scope of the an indicative budget of €90.3m of the 11th ACI EUROPE Regional Airports support that ACI EUROPE provides to its investment. The proposal has been Conference & Exhibition in May in Naples, airport members, ACI EUROPE is part of a submitted in April 2018 and it is currently the interest of the non-PCP airports in consortium with Deepblue and ENAV (the under the Innovation and Networks European funding is growing as well. Also, Italian Air Navigation Service Provider). Executive Agency’s (INEA) evaluation non-PCP airports (e.g. Lisbon Airport, This consortium won the project “Airport and assessment. The results are due to Fraport Slovenia, Riga International Operations Management for Regional be announced in September. Airport, Birmingham Airport, etc.) have Airports”, launched by EUROCONTROL This is a good example of how airport become an important element of the ATM under SESAR 2020 PJ.04 “Total Airport operators are a proactive part of the modernisation. In the last 3 years, 12 non- Management” (TAM). TAM aims at inte- coordinated and synchronised ATM PCP airports have implemented SESAR grating the airports into the ATM network modernisation in Europe. Since 2014, the procedures and technologies for a total through sharing information in a timely 25 airports that are in scope of the Pilot investment of €36.6m, securing €14.6m manner between the Network Operations Common Project (PCP) implementing of co-funding. These airport operators are Plan (NOP) and the individual Airport regulation – those airports that have a mainly focused on the implementation of Operations Plan (AOP). The specific huge impact on the whole European the following initiatives: objective of this project is to elaborate ATM network – are implementing SESAR operational requirements and use cases procedures and technologies with their • Performance Based Navigation (PBN) which would be aligned with the con- air traffic service provider as often as • Collaborative Decision Making (CDM) cepts developed in PJ04 “Total Airport possible. With the help of SDAG, they / Advanced Collaborative Decision Management”, but which will specifically have already secured around €185m in Making (A-CDM) “fit for purpose” for the regional airport co-funding for their investments. • Initial Airport Operations Plan (IAOP) community. The main findings of this project, which has the direct and proactive involvement of the selected sample The SESAR Deployment Airport Grouping (SDAG, part of airport operators, will be shared upon of ACI EUROPE) continues to help ACI EUROPE’s airport its finalisation. members – both large and regional airports – to apply for Connecting Europe Facility (CEF) funding with very Considering that CEF Transport Calls positive results so far. for Proposals are published periodically, the next one is expected to be launched by INEA in 2019. This gives your airport a unique opportunity to start preparing your application well in advance. SDAG is ready to support your airport during the application process, so get in touch with SDAG to explain what your airport’s plans and needs are for the next years (in terms of investments, innovations, etc.) and SDAG will explore the most appropriate funding possibilities available.

SDAG is open to questions for clarification and potential investigation. You can visit the SDAG website (www.aci-europe. org/sdag.html) and contact SDAG on the following email addresses: barbora. [email protected] and luc. [email protected].

Summer 2018 Airport Business 31

AVIATION SECURITY

he well-known saying “Protect me Aviation Security is often perceived as consistently from my friends, I can take care of my enemies…” demonstrates that dealing with new threats and the technology needed T the insider threat is not a new con- to detect them, but there is much work ongoing cern as such. If anything, it illustrates all too well the complexity and reality of the fact on the issue of a threat that is all too familiar – a that a trusted collaborator can sometimes person within your organisation. Following the make more damage than a potential known publication of special guidelines on Insider Threat attacker. Although this risk is not new, it is nevertheless garnering more and more last year, a special conference on the subject was attention, a growing concern for organi- held in April. By Jérôme Morandière sations and airports today, in particular those that have historically been attractive targets, such as aviation. And some lessons from the past have already taught us that Inside Man Wilfried Covent, we often give our enemies the means for ACI EUROPE our own “destruction”. Aviation Security Committee The insider threat remains one of the Chairman & main potential risks to airport security, as Head of Security airports can be vulnerable to criminal and Brussels Airport, & Peter Nilsson, terrorist attacks by airport employees, con- Head of Airpol tractors and other entities working on the (Airport Police airport site. Federation). It is a threat that comes in many shapes and forms at airports, but the perpetra- tor is often the same: an airport employee or contractor. In a malevolent attack, this employee will mislead an employer into thinking the employee can be trusted, sometimes with control over an entire physical security system. In an unintentional attack, it is an employee who threatens the critical infrastructure of an organisation, often via human error or plain recklessness. Insider threat can be defined as one “posed by unauthorised access, use or disclosure of privileged information, techniques, technology, assets or premises by an individual with legitimate or indirect access, which may cause harm or damage.” In 2017, to help address the issue ACI EUROPE developed best practice guidelines aimed at better understanding the chal- resources for internal investigations and for Security staff worked together to bet- lenges and identifying possible actions and checking of open social media (local legisla- ter address how threats from within can solutions to mitigate this risk. tion permitting); systematic quality and audit be minimised. There were 28 participants The resulting ACI EUROPE Insider Threat programme focused on all companies at representing 23 European airports and Best Practices Guidelines cover inter alia: the airport with airport ID-badges; and including an equal number of representa- background checks, recruitment and con- performance appraisals should be open tives for airport police. A great deal of tinuous supervision, prevention (training, and honest. experience was exchanged and important protection of documents, sensitive informa- Some of the challenges faced by airports connections between airport police and air- tion, PC passwords etc.), access controls are inter alia: legislation; that many different port staff was made. – for example how many people need entities work within the airport ecosystem; It was announced at the last ICAO access to the baggage make-up area or the intelligence and information sharing; know- AVSEC Panel in March 2018 that there will critical IT systems, ID card management (lost ing when to intervene; sometimes limited be an ICAO High Level Conference on and stolen, removal, change of job internally, security culture; the enforcement of rules; Aviation Security in November 2018; the cancelled badges etc), SeMS type manage- access controls; or low pay of the work focus will likely be the Insider Threat and ment systems, balancing risk and response, force with privileged access. GASeP implementation. security culture. ACI EUROPE together with Airpol As a continuous effort to help its mem- Good management practices include: (Airport Police Federation) recently bers, ACI EUROPE and Airpol agreed to strengthen the security culture through invited police from the EU member states organise another conference in 2019, to all levels; reporting procedures should and airports to a two-day on Insider continue to promote knowledge exchange include both anonymous and open report- Threats Conference on 18-19 April in and to further explore the challenges of the ing options; good cooperation with relevant Brussels. The conference included a insider threat that persist. authorities and airport partners with regard to number of presentations on the threat information exchange; SeMS type manage- from insiders, followed by a number of Jérôme Morandière is Aviation Security ment system; managing poor performance; exercises where Airport Police and Airport Manager at ACI EUROPE.

Summer 2018 Airport Business 33 ACI EUROPE REGIONAL AIRPORTS CONFERENCE & EXHIBITION

First session chaired by John Strickland focused on the changes in airline strategies and their impact on regional airports with insightful views from David O’Brien, CCO of Ryanair; Andrea Andorno, CCO of Air Italy; Graeme Ferguson, Corporate Development Director of MAG; Monserrat Barriga, Director General Olivier Jankovec, Director General of ERA; Olga Krasowska, ACI EUROPE, gave a presentation on Airport Operations Manager the regional airport industry and was of EBAA; and Roger Estefors, interviewed by John Strickland on key Spokesperson on regional industry topics, including Brexit, the future airports of AER. of regional airports & consumer trends.

Naples International Airport hosted the 11th ACI EUROPE Regional Airports Conference & Exhibition

Armando Brunini welcomed participants ver 150 delegates from airport development?”, participants with an inspiring speech on the strategy and European regional airports, discussed a range of topics affecting successes of Naples International Airport. local and national authori- regional airports, such as airline strate- O ties, airlines and ACI EUROPE gies, digital trends, customer experience World Business Partners gathered in in a time of growth, remote technologies Naples on 14-16 May for the 11th ACI and sustainability. EUROPE Regional Airports Conference & The 12th ACI EUROPE Regional Airports Exhibition, hosted by Naples International Conference & Exhibition will take place Airport. Under the theme “What are the on 20-22 May 2019 in Krakow, hosted by strategic pillars of dynamic regional Krakow Airport.

Valentina Lener, Head of Legal Department of Assaeroporti, speaking about Assaeroporti’s vision on how to balance passengers’ growth with the customer experience.

Barbora Smolikova, Project Manager & Funding Expert of SESAR-related Deployment Airport Grouping (SDAG, part of ACI EUROPE), Session 2 allowed for an interesting discussion about digital trends in airport retail with Giovanni encouraged regional airports to apply for the Russo, Director of Operations of Geneva Airport; Marco de la Feld, Business Strategist of ENCO; 2019 Connecting Europe Facility (CEF) funding Stéphanie Metz-Thevenod, Executive Vice President Marketing & Digital Duty Free Global, to modernise their infrastructures, with the Lagardère Travel Retail; and Salvatore Landolina, SAGAT Administration Planning, Control and support of SDAG. ICT Manager of Turin Airport.

34 Airport Business Summer 2018 Welcome to Estonia! TALLINN AIRPORT

2017 was a challenging, yet triumphant year for Tallinn Airport, when it undertook myriad expansion projects to ensure its readiness to respond to growth, while maintaining exceptional levels of customer service. An interview with Piret Mürk-Dubout, CEO Tallinn Airport, by Marta Dimitrova.

Tallinn Airport: “Remaining resilient in agile times”

allinn Airport achieved record- breaking results in 2017, while facing Piret Mürk-Dubout, CEO Tallinn Airport: “Sometimes being many operational challenges. As the small has its advantages – it is main international airport serving easier for us to work with our T operators, adapt where needed Estonia, a country of 1.3 million people, Tallinn and introduce improvements welcomed 2.65 million passengers last year, based on customer feedback.” marking a growth spurt of 19% year-on-year. To put these figures into perspective, it’s worth noting that the overall passenger volume growth during the preceding ten years was approximately 500,000 Attracting more traffic and expanding passengers in total. connectivity is essential for maintaining The airport authority had to accommo- growth. The airport is working closely with date the substantial increase in passenger the Estonian Tourism Board to identify which numbers, while also facing extensive markets could bring more inbound tourism reconstruction and renovation projects both to the country. A current focus is the Middle landside and airside, and also acting as the East, where Mürk-Dubout says she sees main gateway for entering Estonia during “great potential as a hub for both business the country’s EU Presidency in the second and leisure travellers”. half of the year. Tallinn offers a variety of incentive “The main reason for our success can be programmes to promote air traffic and attributed to this ‘golden era’ in global avia- to encourage airlines to expand their tion – demand was driven by the supply of flight operations to the airport. It’s clearly seats provided by the airlines, and afforda- a challenge for an airport with a smaller ble ticket prices introduced completely new catchment area and with longer flights to and segments to the passenger mix,” explains from European capitals to attract its “dream Piret Mürk-Dubout, CEO Tallinn Airport. Among the airport’s greatest achievements list” of airlines and routes. However, with the during 2017 was attracting British Airways right tools Tallinn has been successful at to its portfolio, while this year it has already winning new airlines and encouraging existing added Wizz Air. Meanwhile, the main growth- partners to launch new routes and expand drivers remain Nordica/LOT Polish Airlines their networks. “The living standard in Estonia Tallinn Airport factbox and airBaltic. has been increasing consistently and this has made us appear more attractive as well as to 2017: 2.65 million passengers Breaking the 3m passenger international carriers,” Mürk-Dubout explains. threshold “Still the tourism potential of the country 2017 passenger traffic growth: 19% The airport is continuing steady growth remains somewhat locked and thus we put 2018 passenger traffic growth this year, and in April passenger numbers considerable effort into promoting Estonia as a (Jan-April): 14.8% increased by 17%. Mürk-Dubout is positive tourism destination to airline customers.” that double-digit growth will be maintained Key airline customers: Nordica, throughout 2018. €127m development programme airBaltic, Finnair, Lufthansa, “According to the current outlook, we could An array of development projects was Ryanair, SAS be breaking the 3 million passenger threshold completed in 2017, such as the expansion for the first time ever this year,” she enthuses. and reconstruction of the airside traffic Number of routes: 50+ (summer “It is an amazing achievement considering that area, extending the runway from 3,070m season), 30+ (winter season) during 2006-2016 the airport’s total passenger to 3,480m and replacing the runway volume increased by 500,000 passengers and cover. Another highlight is the exten- Top 5 destinations: Helsinki, last year alone we grew by more than 420,000 sion of the airport’s passenger terminal Stockholm, Frankfurt, Riga, passengers. Coping with this increase is a great to accommodate a new state-of-the-art Moscow Sheremetyevo challenge, but we are feeling confident thanks pre-flight security screening check- to the superb results we achieved last year.” point, provided by Vanderlande, doubling

36 Airport Business Summer 2018 TALLINN AIRPORT

The new shopping area at Tallinn Airport, operated by Baltona, consists of a walkthrough design concept, which highlights elements of Estonian nature, while also blending in seamlessly with the design theme of the airport’s new checkpoint.

capacity during peak hours. The extension also houses the new VIP centre, which served over 1,000 international delegates during the EU Presidency in the second half of the year – a figure even more remarkable considering that Estonia’s EU Presidency term was brought forward by six months due to the UK referendum on leaving the EU. Access to the airport improved considerably when the new tramway linking the airport’s passenger terminal with the city centre was completed last September. Passengers can now take the tram from the city centre to the airport in 15 minutes and walk from the public transport centre being relocated, concession revenues at to the departure gates, thanks to a new Tallinn Airport increased by 11.3% in 2017. The construction of a gallery connecting the terminal with the Moreover, the airport’s business lounge new multi-storey car public transport station. The construction was recognised as European Lounge of park commenced at of a new multi-storey car park commenced the Year by Priority Pass. the end of 2017 and will be completed at the end of 2017 and will be completed at “We aim to combine two key objectives at the end of 2018. the end of 2018. The car park will accom- in our passenger experience – to be the The car park will modate 1,200 vehicles, making it the largest cosiest airport, while promoting Estonia accommodate 1,200 vehicles, making it car park in the entire country. as a tourism and business destina- the largest car park tion,” Mürk-Dubout explains. “Therefore, in the entire country. Service quality and ‘sense in terms of retail and food & beverage of place’ development we focus on our service However, despite the extensive quality, ‘sense of place’ and a satisfying construction projects and increasing variety of goods and services.” quality is a main ambition for the airport, passenger flows, customer satisfaction Baltona’s walkthrough design concept and Tallinn is already taking measures to has remained high. In fact, Tallinn Airport highlights elements of Estonian nature, deal with further growth hikes in the future was recorded as the third best airport in while also blending in seamlessly with the to avoid a capacity crunch. Europe among 109 airports in the ACI ASQ design theme of the airport’s new check- “We are currently conducting a fea- customer satisfaction survey in Q4 2017. point. “Sometimes being small has its sibility study to understand the future The shopping area at Tallinn Airport advantages – it is easier for us to work with expansion possibilities of our passenger had been under development since the our operators, adapt where we needed terminal and other facilities. And while beginning of 2017 and the new duty free and introduce improvement based on cus- these double-digit growth numbers may shop operated by Baltona was launched tomer feedback,” Mürk-Dubout adds. not continue forever, we still need to in May. While there has been on-site Handling the record-breaking passenger futureproof ourselves in order to remain building going on with shops and cafes volumes without compromising on service resilient to adversities in these agile times.”

Summer 2018 Airport Business 37 Reflecting the dynamism and diversity of people AIRPORT PEOPLE at the heart of the airport business

New East Midlands MD: “Securing links to Europe’s hubs fundamental to growth”

An interview with Karen Smart, Managing Director, East Midlands Airport. By Ross Falconer

he East Midlands is a vibrant Stansted, which like East Midlands is part political and business landscape. Already, region of the UK, founded on a of Manchester Airports Group (MAG). Prior she has hosted MP visits, met with busi- strong manufacturing base, with to joining MAG, Smart spent several years ness and local government leaders, and is T established global companies at the service provider Serco, and had a proactively seeking opportunities to sit on that include Rolls Royce, JCB and Toyota. distinguished career in the Royal Air Force. regional boards and steering groups. East Midlands Airport is perfectly-posi- “My first few weeks in post have been “Being Operations Director at the UK’s tioned to contribute to, and capitalise on, spent familiarising myself with the busi- fourth-largest airport has set me up the economic growth, productivity, and ness. Airports are complex, multi-layered nicely to take on this bigger role. I know skills offered across the wider region. organisations, and getting to know, not how to run an airport, but being Managing Currently handling around five mil- only the people, but how we function and Director is much more than that – you lion passengers a year, the ambition is to operate, is absolutely key,” says Smart. become a figurehead and a regional double that to 10 million. Leading these “Stepping up from an operations role to ambassador, which I’m relishing,” says efforts is Karen Smart, the new Managing Managing Director means that I need Smart. “My career as an RAF Officer pre- Director of East Midlands Airport. She oversight of every aspect of what we do.” pared me well for leading large teams in took the helm in April 2018, having previ- As well as getting to know the team demanding environments; strong leader- ously been Operations Director at London and ensuring the airport is well-prepared ship will be key to driving further success for the busy summer period, Smart has at the airport, but also more broadly been spending a considerable amount within the region. My military career also of time getting out and about, meeting developed my resilience, which is an Karen Smart, Managing Director, East stakeholders and partner organisations important quality in delivering change Midlands Airport: “We are capable of supporting a range of strategic to further her knowledge of the local and driving success. Meanwhile, at new industries that can create jobs Serco I developed my business acumen, and boost skills. As the region’s delivering large contracts and manag- global gateway, we play a critical ing transformation prior to me leading a role in getting people and products to overseas markets. Our growth will successful aviation portfolio within the strengthen the region’s links to key defence business area.” markets, which will benefit business growth and stimulate regional imports and exports.” Attracting new networked carrier What excites Smart most about her new role is the huge potential. East Midlands has one of the largest population catchment areas of any UK airport (8 million within a one-hour drive, and 30 million within two); it is located at the heart of the country, neighboured by three cities (Derby, Leicester and Nottingham); and has the capacity to accommodate more flights and larger aircraft. “My focus is working out how we want to grow, what’s realistic and where this growth will come from,” Smart explains. “We’re talking to a number of airlines about new routes and increased capacity, but fundamental to our growth is securing links to Europe’s major hub airports, such as Paris CDG, Frankfurt and Amsterdam Schiphol, from where passengers can catch connecting flights all over the world. Our job is to convince airlines that there is demand for certain routes. If we are successful with this, I think we’ll be connecting many more people to a wider choice of destinations soon.”

38 Airport Business Summer 2018 Reflecting the dynamism and diversity of people at the heart of the airport business AIRPORT PEOPLE

Last summer was East The airport aims to secure a new net- Midlands’ busiest since 2008 and it is worked carrier, allowing passengers to hoping to build on that, fly with one airline from East Midlands making 2018 one of its to the other side of the world via a major strongest years in terms of total passenger European hub, on one ticket. “EMA is one numbers. “We’ve made of the largest airports in the UK that does a strong start, which not offer this service, which leaves the is looking promising,” eight million people who live within an says Karen Smart, Managing Director, East hour’s drive of here without a dedicated Midlands Airport. networked global carrier,” says Smart. “We’re also engaging with existing operators with a view to increasing capacity. Our low-cost leisure offer is really strong, and we’re keen to build on this with existing airline partners.” Absolutely key to future growth is improving access to the airport. At London Stansted, a quarter of passengers use rail to get to the airport. At East Midlands, that figure is only 1%. “We’re lobbying hard for better rail services, increased frequency and improved timetabling. We’re also beginning to think about how this airport can benefit from the wider connectivity linked to HS2 Toton (the East Midlands’ HS2 hub). This may seem a long way off, but if we don’t start planning now, we’ll East Midlands Gateway. Over the next few through EMA can access more products than miss out from this major piece of infra- years this will double the number of jobs are available instore,” Smart explains. structure, which has the potential to across the wider airport site, making the Meanwhile, a live chat customer function radically reshape the East Midlands.” area one of the largest employment sites on the airport’s car park page is being trialled, in the region. with a view to it being rolled out at sister air- Enhancing infrastructure “We’re looking at our current capacity ports London Stansted and Manchester. and passenger experience issues and what this means for enhancing “We recognise that many customers Significant development is taking place our infrastructure,” Smart adds. “I can’t go want to self-service their way through across the airport and the wider site. UPS into details here, but there are plans on the the airport wherever possible, so we will has started building a new £114 million table that we’re currently working through.” continue to work with our airlines and UK (€130m) facility adjacent to the east apron. The airport is also constantly looking at Border Force to develop plans to enable This will employ 1,000 people and signifi- ways to improve the passenger experience, this,” says Smart. “We know our arrivals pro- cantly boost UPS’ East Midlands operation. and recently extended its free WiFi offer to cess needs improving but, to help improve Meanwhile, not directly linked to the air- passengers from one hour to four hours. matters for passengers, we’ve introduced port, but complementary to its offer, is the “We’ve also recently introduced Click Fast Track Passport Control which, for a fee, development of the SEGRO Logistics Park and Collect. Passengers can now browse means passengers can bypass the queues over 4,000 World Duty Free products and go straight to the e-gates.” online and, along with Dixons, can reserve Last summer was East Midlands’ busi- Karen Smart, Managing items to collect as they travel through the est since 2008 and it is hoping to build Director, East Midlands airport. This means passengers travelling on that, making 2018 one of its strongest Airport: “We’re talking to years in terms of total passenger num- a number of airlines about new routes and increased bers. “We’ve made a strong start, which is capacity, but fundamental to looking promising,” says Smart. our growth is securing links to While East Midlands remains a very Europe’s major hub airports, such as Paris CDG, Frankfurt seasonal airport with summer passen- and Amsterdam Schiphol, ger numbers far exceeding winter’s, it is from where passengers can beginning to see a shift with more people catch connecting flights all flying through EMA for winter sunshine or over the world.” to Europe’s ski resorts. “I also hope that by enhancing our engagement with government, local stakeholders and partners, we can add meat to the bones for our longer-term vision of a future in which thousands of new jobs are created onsite, people can get here more easily, and passengers have a greater choice of destinations to travel to for both leisure and business. I hope to see the shoots of this vision starting to appear as the year progresses.”

Summer 2018 Airport Business 39 Strategies for attracting and retaining THE AIRLINE CONVERSATION airline customers

Nick Preston talks to Montserrat Barriga, who was appointed as the new Director General of the European Regions Airline Association in late 2017.

The Brexit challenge and complementary connectivity: prospects for European regional airlines

n 1 November 2017 Montserrat The latest organisations to join the ERA protecting them from changing regula- Barriga officially took up are Gates Aviation and Chorus Aviation tory environments, while also raising the office as Director General of Capital, neither of which are airlines. This profile of the association and its mem- O the European Regions Airline highlights the association’s broad variety bers by promoting the contribution of Association (ERA). Barriga took time out of members. “The ERA’s members include our sector to the overall development from her busy schedule to discuss her 50 airlines and 146 other companies, cov- of Europe. We also provide exclusive ambitions for the association and her ering the entire spectrum of the aviation business-to-business networking oppor- thoughts on the prospects for regional industry, including 21 airports, manufac- tunities for members by being a platform aviation in Europe. turers, Maintenance Repair and Overhaul for exchanging experience, best practices “Traditionally, a regional airline was (MRO) and service providers,” explains and support within the ERA network.” defined by the type of aircraft, the Barriga. “It is important that our members Barriga believes her previous position business model or the geography,” share common interests. Some consider as Director, International Development explains Barriga. “We have evolved that themselves regional and some don’t, but & Industry Affairs at Binter Canarias model as many of the old regional airlines what matters is that their association unites provides her with the perfect insight for have wider types of operations and their voices and combines efforts for the understanding the needs of ERA mem- operate a different range of aircraft sizes. sake of the European aviation industry. bers. “Binter gave me the experience to Any European airline primarily operating “The ERA’s main objectives are to rep- understand the strategic priorities and in Europe can be a potential member of resent member’s interests and priorities challenges for a European operator of the ERA.” with Europe’s main regulatory bodies, average size, expanding internationally, Strategies for attracting and retaining airline customers THE AIRLINE CONVERSATION

opening new routes in new markets, and gaining and operating Public Service Obligation (PSO) routes, while competing Montserrat Barriga, Director locally, operating in a complex geography, General, European Regions etc. This experience will help me to better Airline Association: “Limited slot capacity means airports need serve our airline members, as I can put to maximise aircraft size for myself into the operator’s shoes in terms each slot used, as this maximises of their operational, commercial and regu- both aeronautical and non- aeronautical revenue. This has latory needs. the effect of making smaller “I am very lucky to have come into a aircraft more expensive on a strong, well-established trade associa- per-passenger basis. This does create opportunities for regional tion,” continues Barriga. “I would like to take airports, which have capacity the ERA to the next level by retaining and and are therefore looking to increasing membership and by continuously attract ‘spill’ traffic from the larger airports.” improving our service to the members.”

Challenges and opportunities lie ahead Looking to the future, Barriga identifies Among the potential challenges, several challenges facing ERA mem- Barriga sees opportunities for ERA bers, but is certain that regional aviation members. “Limited slot capacity means will continue to play a key role in Europe. airports need to maximise aircraft size for “Brexit is one of the biggest challenges each slot used, as this maximises both for European airlines and our goal is to aeronautical and non-aeronautical reve- ensure UK and non-UK members get the nue. This has the effect of making smaller support they need from their association aircraft more expensive on a per-passen- throughout the process, and that after its ger basis. This does create opportunities and be more efficient overall, costing full implementation, they become even for regional airports, which have capacity less public funds. We support PSOs as a stronger,” says Barriga. “Other relevant and are therefore looking to attract ‘spill’ way to continue developing underserved issues to consider in the future include traffic from the larger airports.” regions, bringing economic benefits to passenger rights, in particular the develop- Barriga believes PSO routes will con- them in an effective manner.” ment of EU261, slot regulations, and pilot tinue to be a key part of the European Regional aviation could also stand to and maintenance engineer shortages.” regional aviation sector. “PSOs have benefit from an increase in demand for always been an important tool for devel- offbeat tourism. “Social media is a key oping connectivity in Europe, while tool and travel bloggers are definitely limiting the commercial and financial prescribers to this, especially among ERA member Blue risk for the smaller operators. Many ERA younger generations that seek value Islands provides links members operate under PSO routes as for money and see flying as the most between Guernsey and Jersey, and from part of a much wider network. The PSO efficient way of transport,” says Barriga. those islands to the routes can then benefit from the opera- “Regional operators can provide access UK, under a franchise tor’s larger fleet and scale of operations to secondary cities and secluded places arrangement with Flybe. It recently in Europe, such as islands and remote began operating a regions, most of which are very attractive series of seasonal for tourists looking for new destinations.” Saturday charters from Rotterdam and Zurich In the longer-term, Barriga argues to the two largest regional airline services will remain in Channel Islands. demand due to the complementary connectivity options they offer alongside other business models. “Consumers want two main things: choice and value for money. The airline industry is no different from any other in this regard. Passengers travelling within Europe want to be able to access the best point-to-point connectivity, this means maximising the network of European secondary airports. Regional carriers provide such services. Additionally, regional airlines are seen by passengers and authorities as an important brand for the regions they represent, since they have been providing quality service for many years. Regional carriers are complementary to low-cost and legacy airlines, and are needed to maintain the level of connectivity in Europe and its near regions.”

Summer 2018 Airport Business 41 FRAPORT SLOVENIJA

Zmago Skobir, Managing Director, Fraport Slovenija, interviewed in Ljubljana by Marta Dimitrova.

Fraport Slovenija strengthening position on world map

jubljana is a green oasis in central Middle East through the Bosporus to the Slovenian-based tour operator Globtour, as well Europe. The city has become a European Union, Ljubljana Airport welcomed as being a Board Member of ACI EUROPE. symbol of how respect for the envi- 1.7 million passengers in 2017, marking posi- “A lot of my experience came from the air- L ronment, excellent quality of life tive growth of 19.8%. line, tourism and infrastructure sectors, which and economic growth, can all be success- “The economy is currently doing well not gave me many opportunities to develop and fully combined. The riverbank, running across only in Europe, but worldwide, which means make future-oriented decisions. Because all the town centre is home to numerous cafés, people can afford to travel,” says Zmago Skobir, three businesses are interrelated, I have gained quality restaurants, and great shopping, mak- Managing Director, Fraport Slovenija. “Secondly, valuable expertise in the field.” ing it a desirable destination for tourists. knowledge of Slovenia worldwide is getting Moreover, Slovenia has a well-developed better and better. And one of the most important “A more efficient and more economy and is, per capita, the second rich- factors is that our home-based carrier Adria recognised airport” est of the Slavic countries by GDP behind Airways has restructured successfully and is Four years ago, Aerodrom Ljubljana the Czech Republic. adding more routes to its network." went through a historical transforma- Benefitting from its strategically-attractive For Skobir, aviation is more than a professional tion when it was acquired by Fraport AG, location at the intersection of the traffic life, it is in fact, his hobby and he has gained a and then rebranded as Fraport Slovenija. flows between the Carpathian Basin and the wealth of experience in the aviation and tour- Ljubljana Airport’s attractive proposition Po Valley, as well as the corridor from the ism business, holding positions in Adria Airways, as Slovenia’s national air transportation FRAPORT SLOVENIJA

Zmago Skobir, Managing Director, Fraport Zmago Skobir Slovenija: “Fraport AG is one of the biggest airport curriculum vitae groups not only in Europe, but worldwide. As a Zmago Skobir was appointed global operator, the brand Managing Director of Fraport itself means a lot for the airlines and our partners. Slovenija in March 2015, after the For us, the Fraport brand airport was acquired by Fraport really internationalised AG. He joined Aerodrom Ljubljana us, so we now are on the in 2002, first as a Special Advisor map worldwide.” to the board. A year later he was appointed a Board Member, and in July 2007 President of the Management Board. gateway and a vital infrastructure engine Earlier in his career, after gradu- ating from the faculty of Law at for the country’s diversified and grow- the University of Ljubljana and ing export-driven economy, as well as an taking his specialisation at the important hub serving the Balkan region, law faculty in Belgrade, Skobir makes it an invaluable asset for the group. was Commercial Director at “Fraport AG is one of the biggest airport Adria Airways from 1984 to 1998, groups not only in Europe, but world- where he was responsible for wide. As a global operator, the brand launching the domestic airline’s itself means a lot for the airlines and our first scheduled services and partners. For us, the Fraport brand really the establishment of partner- internationalised us, so we now are on the ship with Lufthansa. During this map worldwide. Secondly, Fraport has period, he set up and ran Adria extensive knowledge in all fields of opera- GmbH-Frankfurt, and established tions and ground handling. So, all together New terminal to “future-proof the service linking Ljubljana this brings us a more efficient and more the airport” with Frankfurt. The next step in his career was at the helm recognised airport within the Fraport net- Last year, the airport launched a new of Globtour. He was the driving work,” Skobir comments. expansion project, an extension of the exist- force behind the establishment The airport recorded a slight decline ing passenger terminal, in order to avoid a of the SPOT (Slovenian Power of in passengers in 2016, mainly due to capacity-crunch, caused by a growing number Tourism) consortium, and was the restructuring of home carrier Adria of passengers and a changed traffic structure. also a member of the tourism Airways and other challenges such as One of the biggest challenges is com- commission at the Ministry of the increasingly high traffic peaks, however, pleting the new terminal extension by the Economy and a member of the Skobir explains to Airport Business that 2020 summer season. “The new terminal will expert council at the Slovenian Fraport’s knowledge has helped reorgan- allow us to serve peak traffic periods better, National Tourism Board. ise and restructure the processes within as well as future-proofing the airport for the the company, which together helped next 15-20 years, resulting in a better experi- develop the strategy. ence for the passengers and the airlines.” Despite its small population (2 million), 10,000sqm will be added, including a new which leads to limited network possi- departure hall with 22 check-in counters, five bilities, Fraport Slovenija has attracted security lanes, three baggage reclaim carou- In 2016, Fraport Aviation Academy an array of new routes this summer, sels, a new baggage sorting area, a large duty was established at Ljubljana Airport, including flights to Bucharest, Geneva, free shop, a new business lounge, as well as underscoring Fraport Slovenija’s Hamburg, Sofia, Düsseldorf, Dubrovnik, renovated food & beverage and promotional commitment to enhancing Ljubljana as and Brač. “We are constantly working areas. This will significantly increase capacity a sustainable location. The academy will on the Gulf area, so we are very active from 500 to 1,280 passengers per hour. initially provide training in the fields of in this respect. Not only for Fraport, but Currently, the terminal is in the final stages airport management, ground handling and also the Slovenian National Tourism of design, and this year will see the issue of rescue management. Additionally, a new Board, it is one of the most important the public tender. Skobir is positive that con- firefighting training centre is being built. goals for the country and the airport struction on the new terminal will start by the “A lot of institutions around us are itself. The more direct lines, the more end of the year. offering theoretical knowledge. We are investors, and the more tourists. So, the Diversifying the non-aeronautical business focusing on the practical knowledge, Gulf is our priority, but we would also like is a key element of Fraport’s strategy for its which is missing elsewhere. The loca- to add more flights from Italy, Spain and airport portfolio. Following the acquisition, tion we thought is also quite appropriate Scandinavia to our network." Ljubljana Airport adopted a new progressive geographically. Those are the main factors He adds: “Germany is also one of the strategy defined by four pillars – commercial where we see this should be a success, most important countries for Slovenia, traffic, cargo, real estate, and the development and also a little bit different than other as the biggest export partner. That’s of a new training centre for aviation training. competitors. Apart from Fraport AG, we the reason why Adria Airways and other Education and training of its employees, are also partnering with Adria Airways and carriers will introduce the northern part maintaining high operational standards, and Slovenian Air Traffic Control, and we are of Germany, while easyJet introduced delivering top customer-focused services are hoping for a good development of this flights from Berlin Tegel this summer.” among the main priorities of the company. project,” Skobir enthuses.

Summer 2018 Airport Business 43 FRAPORT SLOVENIJA

“A future potential hub and consolidating centre” Due to its strategic geographical position on the crossroad from Central Europe to the Balkans, Slovenia is destined to be a logistic hub. This is clearly translated in the development of the new Airport City, which will develop the airport’s commercial infrastructure in order to meet the needs for logistic services, hotel accommodation, office space and commercial premises. “Our airport is also becoming an increasingly important logistics hub. Novartis, one Ljubljana Airport strives to respond to of the biggest pharmaceutical producers, is current consumer trends by offering finalising its European warehouse here. Cargo- more and more local products, as well partner has started building a big warehouse as changing the offer more frequently. near the airport. Other international companies are also recognising this area as a future potential hub and consolidating centre.” Another aspect of the newly-adopted strat- Ljubljana Airport is currently accredited with some of the forklifts and tractors. Then egy is the commercial and retail development. at Level 2 Reduction of ACI’s Airport Carbon we will introduce e-vehicles every year into “The retail business is quite an important part Accreditation, and has reduced its carbon our plan, thus further reducing our carbon of our activities here at the airport, reve- footprint by 40% since 2012. “This means footprint and helping Ljubljana and Slovenia nue-wise,” says Skobir. “We have different that from 3.6 kilos of carbon dioxide per to be even greener – not only as a country, passengers. We have to find ways to attract passenger in 2012, we dropped down to two but as Slovenia’s gateway to the world.” passengers to spend more time at the air- kilos per passengers in 2017,” says Skobir. ports. Together with our partners, we have “We have established a carbon manage- “Creating a feel of Slovenia” outsourced the food & beverage offering. ment plan, implemented LED lighting where Arriving at the airport, passengers are We strive to change our offer quite often. possible, and are introducing more energy- instantly captivated by the picturesque In retail, more and more local products are efficient ways of heating the terminal.” landscape of the Alps surrounding the desired by passengers.” The airport has also implemented a new city. Ljubljana Airport works closely with mobility system, which includes electric the Slovenian National Tourism Board in Carbon neutral by 2020 car-sharing and bikes around the city. The Slovenia to implement digital advertising As capital of one of Europe’s most for- electric car sharing is available for passen- in the arrivals hall dedicated to promoting ested countries, it is fitting that Ljubljana was gers, as well as employees. Travellers can this view. named European Green Capital in 2016 by make a booking via their smartphone and “For example, when Turkish Airlines the European Commission, recognising the then use the code to unlock the car. was increasing its frequencies, it put in a city’s high environmental standards as part of The next step will be to introduce electric lot of effort with our Slovenian National its sustainability strategy ‘Vision 2025’. ground-handling equipment. “We are starting Tourism Board to bring the tour operators from Korea, Japan, and China to introduce them to Slovenia,” Skobir explains. “Even Talking to Airport Business, Fraport Slovenija’s though Slovenia is a small country, it is Managing Director Zmago Skobir stresses: “We the best place for travellers from Asia to have benefitted from Fraport’s operational start their journey and continue to our and management knowledge to reorganise our activities in 2017 and to build for growth neighbouring countries.” opportunities in the future.” A key focus is the friendly customer experience provided by the airport’s staff. “Professionalism, kindness and good information are the main tasks for our staff to create the feel of Slovenia.” It is also hard not to notice the rich art collection that can be seen in the terminal, as well as at Fraport Slovenija’s headquarters. The company boasts an art collection of renowned painters, which presents a significant overview of Slovenia’s modern art. After a record year in 2017, and the opening of a new road link, in line with the four-pillar strategy, the company is ready for further growth in 2018. It plans to further develop its commercial activities within the airport complex, while at the same time ensuring enhanced passenger and customer satisfaction by investing in the new passenger terminal and developing cargo transport.

44 Airport Business Summer 2018 Welcoming you has been our passion for 60 years

Over the past 60 years, Brussels Airport has grown to become one of the best airports in Europe, connecting the European capital to no less than 238 destinations around the world and providing 25 million passengers a year with the best of Belgian hospitality: passion for food, love for music, creativity in art and fashion, and a warm sense of humour.

Join us on #BrusselsAirport60years

B11037595_BxlAirport_AD_A4_v8.indd 1 31/05/2018 14:07 BRUSSELS AIRPORT

Brussels Airport is host of this year’s ACI EUROPE/World General Assembly, Congress & Exhibition. Ahead of the event, Arnaud Feist, CEO Brussels Airport Company, shared some thoughts with Ross Falconer.

BRU at 60: “joining top league of airports” with 25m passengers

t is a landmark year for Brussels The leisure segment, including TUI fly, Award 2018. “We have a very attractive Airport, which celebrates its 60th also performed particularly well thanks incentive scheme for new destinations anniversary in 2018. Over the years, the to the strong recovery of traffic to Turkey, with a direct rebate on passenger charges I airport has developed into the second Tunisia and Egypt. for three years,” says Feist. “Long-haul economic engine of the country, employ- The Brussels Airport strategy is primar- routes receive a rebate of €15 in the first ing 20,000 people and accounting for ily focused on strengthening its position year and €10 and €5 in the second and 1.8% of GDP. as a key Star Alliance hub. It collabo- third years. Short-haul routes receive a “Although Brussels Airport experi- rates strongly with home carrier Brussels rebate of €10 for three consecutive years. enced severe setbacks, such as 9/11, the Airlines, and the 16 other Star Alliance car- In 2016, we also introduced a growth Sabena bankruptcy, or the 2016 terrorist riers operating at the airport. incentive scheme, as we want to reward attack, and has to operate in an extremely “The extensive network of Brussels those airlines that bring additional fre- competitive and dense catchment area, Airlines in sub-Sahara Africa offers a quencies and seats to Brussels Airport, staff always keep a positive mind-set and unique advantage for the Star Alliance or succeed in growing their load fac- do their utmost to give our passengers carriers,” Feist explains. “We also con- tors. There is a €10 rebate on passenger the best possible service,” says Arnaud tinue to work closely with other airlines charges for one year.” Feist, CEO Brussels Airport Company. “It is to further build our long-haul net- BRU also works closely with the tour- with great pride that this year we hope to work. It is no secret that we eye new ism authorities of Flanders, Brussels and reach the level of 25 million passengers in routes to the Americas, such as Boston, Wallonia to bring more visitors to Belgium. a year, joining the top league of airports.” Philadelphia, Houston, San Francisco or Indeed, traffic grew strongly in the first Los Angeles, and Sao Paulo. In Africa, Major investment and four months of 2018 – by 5% to 2.25 mil- Johannesburg and Lagos are on our list, Strategic Vision 2040 lion – putting the airport on course to as are Asian destinations such as Delhi, The airport is building on its route devel- achieve its 25-million goal. This growth Singapore, Seoul, Manila, and second tier opment and traffic successes with significant was driven by the strong performance of cities in China.” infrastructure investment. It has launched Brussels Airlines on intra-European desti- Intra-European flows, however, bring a long-term €52 million investment plan nations and especially by notable growth the highest traffic volumes, and the airport to replace all boarding bridges at Pier B, in intercontinental traffic, thanks to the works closely with all European airlines, which handles most intercontinental flights. launch of several new long-haul services be it legacy, low-cost or leisure, to further The first phase was recently completed – Cathay Pacific (Hong Kong), Emirates improve the network. The entry of carriers with the installation of a triple boarding (second daily Dubai flight), Hainan Airlines such as WOW Air in 2017 and Georgian bridge capable of accommodating the (new Shanghai and Shenzhen routes), Airways in 2018 are testament to this suc- A380. Replacement of the 22 other boarding Rwandair (Kigali), Qeshm (Tehran), as well cessful approach. bridges in Pier B will commence at the end as to additional seat capacity from Qatar Indeed, BRU’s progressive route devel- of 2018. To maintain full operational capacity, Airways, Thai Airways International and opment strategy was recently recognised the work will be rolled out in phases, with Ethiopian Airlines. with the overall Routes Europe Marketing the project completed around 2022. BRUSSELS AIRPORT

Brussels Airport factbox

2017: 24.8 million passengers

2017 passenger traffic growth: 13.6%

2018 passenger traffic growth (Jan-April): 5.1%

Key airline customers: Brussels Airlines, Ryanair, Lufthansa, TUI fly, SAS

Number of routes: 238

Top 5 destinations: Madrid, London Heathrow, Barcelona, Frankfurt, Geneva

the taxiway alongside runway 07R/25L, insulation. We are also installing a

Cathay Pacific launched or an extension of the runway itself,” cogeneration device – a gas engine to the important new Feist explains. “Two additional piers are produce electricity.” Brussels-Hong Kong route to be built: Pier A West by 2023 and Pier in March. The service was inaugurated by Arnaud C by 2035.” Mission: develop prototypes, Feist, CEO Brussels Another strategic project is the Airport test digital features Airport Company; Business District, which is located within Warming to the theme of innovation, Shirley Lam, Special walking distance of the terminal. The Feist expands on the efforts being made Representative for Hong Kong Economic and Trade first two buildings are already rented to enhance passenger experience. “The Affairs to the European out to Deloitte, KPMG, Microsoft and Brussels Airport app is a must-have for Union; Kris Peeters, Tribes, with 3,000 employees onsite. all passengers. It allows 24/7 access to Belgian Vice-Prime Minister and Minister “Our Strategic Vision 2040 unlocks the real-time information about flights, parking for Economy; and James potential of an additional 10,000 jobs options, waiting times at security, and Ginns, Cathay Pacific over the next five years and will add a wayfinding. Travellers can also download General Manager. total of 60,000 jobs by 2040,” Feist adds. vouchers and receive special offers from “It is crucial that this growth is achieved restaurants and shops at the airport.” via a balanced approach that considers Meanwhile, during peak hours, the BRUce both the economic development of the Pepper robot helps travellers find their way Meanwhile, three large-scale ongo- airport and environmental sustainability.” around the airport, reads boarding passes ing projects include construction of two Indeed, Feist is passionate about and informs passengers of their gate number, new state-of-the-art fire stations that environmental innovation. BRU is on the estimated time of departure and even the will be inaugurated after this summer; cusp of becoming carbon neutral. “We weather at their destination. the €100 million development of the are committed to only buying green “We have dedicated teams constantly on west side of the BRUcargo area, where energy and have two large solar pan- the lookout for any technological solution construction of the first 50,000sqm els that produce the equivalent of the that could facilitate our passengers’ journey,” building has already started; and a yearly energy consumption of 800 fami- Feist explains. “Their mission is to develop €100 million investment to prepare for lies, or 3% of our own electricity use.” prototypes and test numerous digital fea- the new European standard – Standard The airport has also purchased 30 tures. For example, we recently upgraded our 3 – in hold baggage screening, which electric buses and installed electric WiFi network throughout the airport, tested a involves the purchase of new screening charging points, while 40 service new Messenger chatbot, and are reviewing a devices and construction of a new bag- vehicles have been replaced in the free entertainment platform.” gage hall. last two years with vehicles running on Delegates at this year’s ACI EUROPE/ Looking further ahead, BRU’s natural gas. World General Assembly, Congress & Strategic Vision 2040 will take full speed “In the future, we foresee innovating Exhibition will experience many of these from 2020. “The runway infrastructure and taking further measures to reduce innovations for themselves. “As host, we will need to be upgraded in order to noise pollution,” says Feist. “We want hope our guests will experience the very step up capacity during peak hours, to extend our photovoltaic park. When best of Belgian hospitality, culture and and to ensure the same capacity under renovating buildings, we explore gastronomy. In this important year, our all weather conditions. The airport is every possibility to install solar pan- guests will be welcomed with a real show- looking at two options: an extension of els, LED lighting or high-performance case of 60 years of Brussels Airport.”

Summer 2018 Airport Business 47 International Exhibition for Airport Equipment, Technology, Security, Design & Services

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●550+ Airports ●$70+ B illion Planned Investment for Airport Construction Projects Building Airports of the Future ● 620+ Million People 27 February - 1 March 2019 For more information, please contact us on: Singapore EXPO, Singapore [email protected] www.interairport-southeastasia.com Supported by: Media Partners: Organized by: HAMBURG AIRPORT

amburg Airport enjoyed a successful 2017 with annual Hamburg Airport continues passenger numbers up 8.6% H to 17.6 million. It is planning for the future with its gaze firmly fixed on a its green path responsible, sustainable path to growth. “As an inner-urban airport, Hamburg has a very special responsibility towards its employees, towards the environment Michael Eggenschwiler, CEO Hamburg Airport, and, above all, towards its neighbours,” interviewed by Nick Preston. says Michael Eggenschwiler, CEO Hamburg Airport. The airport believes that dedicated efforts to protect the environment, along Mobility Concept 2020 aims for 50% of have been running for more than 20 years with open and honest dialogue, are all Hamburg Airport vehicles to operate on and over that timeframe Hamburg has essential for mutual success. There are a alternative, low-emission power by 2020. invested more than €40 million towards number of long-term initiatives and efforts Last year 44% of vehicles met this target. noise-proof windows and low-noise underway at Hamburg Airport, which are Since 2013 all of the airport’s newly- ventilation systems for local residents. dedicated to the environment. It achieved acquired vehicles use alternative power. It Its Noise Protection Programme 8+ will a global first in 1999, becoming the first has also made charging stations available incorporate even larger areas in future airport to be awarded double EU Eco- for electric cars and offers free parking for measures and the airport has already Management and Audit Scheme (EMAS) users of electric vehicles. allocated €150,000 for noise protection and ISO14.001 certification, with both Hamburg has also been proactive in 2018. Hamburg is the first airport certifications being maintained without in terms of its responsibility for noise in Germany to implement new noise interruption ever since. protection programmes. Voluntary efforts protection standards.

Summer 2018 Airport Business 49 HAMBURG AIRPORT

Other environmental efforts include Hamburg’s commitment to carbon man- Hamburg Airport factbox agement. In 2014 the airport achieved Level 3 Optimisation of ACI’s Airport 2017: 17.6 million passengers Carbon Accreditation, the second-highest 2017 passenger traffic growth: 8.6% available, for its measures to identify Key airline customers: Eurowings, and reduce CO₂ emissions. Compared to Lufthansa, Ryanair, Condor, easyJet 2009, Hamburg now produces 50% less Number of routes: 133 scope 1 and 2 emissions, which equates Top 5 destinations: Munich, to 18,700 less tonnes of CO₂. Since 2005, Frankfurt, London, Palma de 100% of the electricity purchased by the Mallorca, Zurich airport has come from climate-neutral generation. Around 70% of the heat and electricity required by the airport is generated using its own natural-gas-powered, in 2017 and will rise to €12,000 in 2018. Last block-type thermal power station and the year there were 40 participants, with the central heating plant. winners determined via online voting. Hamburg promotes the use of public This year marks the 20th anniversary of transport by employees, with gradu- Hamburg Airport’s community newspaper ated supplements for public transport called ‘Hamburg Flughafen’. There are four Michael Eggenschwiler, CEO tickets. Travelling to work by bike is also Hamburg Airport: “Hamburg issues a year and the newspaper contains encouraged, with more than 400 bike rack has a very special responsibility information for neighbours and interested spaces and an air pumping station for towards its employees, towards members of the public. This might include the environment and, above all, tyres available, as well as free bike checks towards its neighbours.” information about what is happening on the with an on-site repair service twice a year. airport site, events and activities being planned, as well as advance notice of restrictions. The airport has a dedicated department Investing in the local community for neighbourhood and community work, Hamburg Airport is actively involved in which includes an ‘Info-Mobil’. This is a social projects in the local region. It is also dedicated and customised truck in airport The Hamburg Airport Info-Mobil is a dedicated active in various initiatives to implement pro- livery containing information and material to and customised truck jects and exchange know-how with partners. maintain a presence in the community, and containing information In 2017, the Hamburg Airport Community at events and markets. and material to maintain a presence in the Prize was introduced. This is open to non- community, and at events profit clubs, associations and organisations Looking ahead and markets. from Hamburg and the surrounding area. A total investment of €540 million will be The total prize money available was €10,000 made at Hamburg over the next 10 years for the step by step optimisation of the terminals and aprons. “This will mean we are well equipped for future air traffic demand and Northern Germany’s ever-growing need for mobility,” explains Eggenschwiler. Among the infrastructure improvements underway or in the planning, phase five of a comprehensive refurbishment of the main apron commenced in February, and this marked the halfway stage of a €120 million project which is scheduled for completion in 2020. In 2019 the construction of the new Southern Passenger Pier will begin. This will include six air bridges and involves an investment of €160 million. Hamburg has also seen developments in its route network with eight new routes launching during the summer season. “We have deliberately planned conservatively for 2018, because the airlines are still on a consolidation path,” says Eggenschwiler. “We expect passenger figures to remain stable at a high level, and a tendency toward fewer aircraft movements. Eight completely new routes have launched this summer, so that one thing remains constant for our passengers: a broad range from which to choose. Passengers will continue to have the choice between numerous airlines with different service levels and a large route network.”

50 Airport Business Summer 2018 48° 51’ 30.132’’ N 2° 17’ 40.1316’’ E

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TRANQUILITY Iceland is the perfect place to get away from the busy life in the big city. Visit the “little” big island in the North Atlantic —IT’S IN OUR NATURE where you find clean water, fresh air, glaciers and tranquility. Keflavik International Airport has received numerous awards for service excellence and is consistently ranked among the top airports in Europe in terms of service and gives a warm welcome to all travellers.

In 2017 we welcomed 8.8 million passengers and this year we expect 10.4 million passengers.

WWW.KEFAIRPORT.IS KEFLAVIK AIRPORT

Keflavik: “A hub bridging Europe and North America”

An interview with Björn Óli Hauksson, CEO Isavia. By Ross Falconer

celand is often referred to as ‘The Land of Fire and Ice’, and is famous for the majestic beauty of its natu- Björn Óli Hauksson, CEO ral landscapes. It is home to some of Isavia: “Keflavik Airport I has played a pivotal role the largest glaciers in Europe, and most in promoting Iceland as a active volcanoes in the world. Tourism is, tourist destination rivalled therefore, a vital segment of the coun- by few others. Airlines have try’s economy, generating about 10% increasingly seen Keflavik as a hub bridging Europe of Icelandic GDP in 2016 according to and North America. With Statistics Iceland. Visitor numbers grew by connections becoming an impressive 24.2% to 2.2 million in 2017 easier with ever-increasing destination options, (several times the country’s population of Keflavik Airport is fast 334,000). becoming the ideal way to “Tourism has played a very important connect the continents.” role in reviving the Icelandic economy in the past decade since the banking crash,” says Björn Óli Hauksson, CEO Isavia. “Keflavik Airport has played a pivotal role in promoting Iceland as a tourist des- Air Canada – operating to Iceland. We facilities,” says Hauksson. “The expansion tination rivalled by few others. Airlines are also experiencing a lot of growth will only be on the basement level, and have increasingly seen Keflavik as a hub from Asia and see a definite opportunity is tactically-placed to be able to serve its bridging Europe and North America. With there. Our main goals now are to maintain purpose within the scope of the airport’s connections becoming easier with ever- growth and look for new opportunities, for masterplan. The size of the baggage increasing destination options, Keflavik example a direct Asian service.” screening basement is expected to be Airport is fast becoming the ideal way to Keflavik Airport has experienced rapid around 8,000sqm.” connect the continents.” growth in passenger numbers – from 4.8 Secondly, the connection corridor The recent connection to Dallas/Fort million in 2015 to a projected 10.4 million between the north terminal and south Worth by three carriers – Icelandair, in 2018. There are a number of reasons satellite is to be widened, along with a WOW air and American Airlines – is yet for this success. One is airlines’ increas- substantial expansion of the north terminal another important building block for the ing use of widebody aircraft, which has to the south. The widening of the corridor future. “Our biggest markets are the US resulted in higher passenger load factors. will bring hugely improved waiting areas and UK. We now have all of the North Then there is the positioning of Keflavik for the gates located in the corridor, and American ‘Big 4’ – Delta, American, United, as a hub, which is facilitated by fast open up the possibility of new bus gates. turnarounds and short connection times. Phase 2 will see construction of pier “Keflavik is a large airport with capac- east and, in the longer-term, pier west, ity available at off peak times,” Hauksson which is included in the airport’s mas- explains. “This is something we have terplan. “The expansion will host a utilised and, as of spring 2017, we have centralised passport control, as well as offered an off-peak incentive to try and a significantly larger commercial area get better use of the terminal infrastruc- in the north terminal, where the food & ture, release pressure from the peaks, and beverage selection, in particular, will be get a better overall operational efficiency.” increased,” Hauksson adds. “The widening Of course, such rapid growth presents of the connection corridor, and expan- operational challenges, and Isavia has sion of the north terminal to the south, are invested tens of billions of Icelandic kro- expected to be around 25,000sqm spread nur in construction projects to meet this. over three floors.” Continued development is on the cards. The first phase of Keflavik’s major Design of two major terminal expan- development plan involves an investment sions will commence this summer, with of some €245 million. The second phase, Keflavik Airport has experienced construction to start in 2019. “The first which includes the pier east and a new rapid growth in passenger numbers phase includes expansion of the north passenger processing terminal, along with – from 4.8 million in 2015 to a projected 10.4 million in 2018. terminal to the east, which will host airfield improvements, is expected to be completely new baggage screening completed between 2023 and 2025.

52 Airport Business Summer 2018 Visit HAMburg – Germany’s Gate to the World.

17.6 million passengers at HAM

13.8 million overnight stays in Hamburg

4.5 million visitors at Elbphilharmonie

Hamburg has a new tourist attraction, the Elbphilharmonie.

A total work of art: it combines innovative architecture with an exceptional location, outstanding acoustics and

180524_AwardAd_HamburgAirport.indd 1 24.05.18 13:38 HAMAD INTERNATIONAL AIRPORT

Engr. Badr Mohammed Al Meer, COO Hamad International Airport, talks to Marta Dimitrova about the airport’s ambitions to “position itself as the gateway to Qatar, the Gulf and the world”.

Hamad International Airport offering a highly-personalised, connected and hassle-free passenger experience

atar has one of the fastest- countries, making Qatar the most “open exchange best practices with our industry growing economies in the country” in the region. HIA launched the leaders,” he comments. “It is also a sig- world. The country is currently +Qatar Stopover Programme in partner- nificant distinction for Qatar’s air transport Q striving to boost its profile as a ship with Qatar Tourism Authority and sector and reflects HIA’s international rec- regional hub for tourism, culture, educa- Discover Qatar, an initiative that promotes ognition. At a time which is critical for the tion, science and research, building a the country as a stopover destination. HIA aviation industry and the airports sector more diversified economy away from the and QTA also announced the opening of within it, I aim to contribute, at the Asia- hydrocarbons sector. “Hamad International several tourism information centres and Pacific level, towards the challenges we Airport plays a major part in the equation kiosks at the airport in a bid to ensure are facing, such as capacity, security, and and is positioning itself as the gateway tourists and visitors enjoy a warm wel- the environment, and use our clear advan- to Qatar, the Gulf and to the world,” says come and seamless visitor experience. tage of being part of a global organisation Engr. Badr Mohammed Al Meer, COO This year, Al Meer was appointed as to act in an integrated manner. I look for- Hamad International Airport (HIA). a Regional Board Director of ACI Asia- ward to collaborating with my peers in the Indeed, the airport’s strategic partner- Pacific, following his tenure as Special years to come.” ship with Qatar Tourism Authority (QTA) Advisor to the Board of ACI Asia-Pacific Hamad Airport served 35.27 million pas- has boosted tourism through visa-free since 2017. “Joining the council gives me sengers in 2017 with 3.8% increase in the entry to nationals from a total of 80 the opportunity to share experiences and second half of the year, after the initial HAMAD INTERNATIONAL AIRPORT

drop in volume in June 2017, due to ongoing operational restrictions. The recovery from this initial downfall is also evident Engr. Badr Mohammed this year. In Q1 2018, the airport handled Al Meer, COO Hamad International Airport: 8.72 million passengers, 52,244 aircraft “HIA will aim to bring movements, and 514,299 tonnes of cargo. the best-of-breed “The growing number of passenger and technologies and innovative solutions. cargo operations this year is testament to The introduction of our resilience and sustainable airport oper- automated processes ations since the blockade,” says Al Meer. and self-service at every touchpoint on The airport welcomed several new air- the travel journey lines in 2017, including SalamAir, Wataniya will facilitate faster Airways, Jazeera Airways, Regent Airways, passenger movement within the terminal, US-Bangla Airlines, and IndiGo, while while complying with the Qatar Airways accelerated its global highest standards for expansion with the launch of 10 new des- service quality, security and safety.” tinations, all to encourage and promote tourism and travel in Qatar, as well as bring passenger growth to the region.

‘Smart Airport’ vision As one of the most advanced airports in the world, HIA has adopted a user- explains. “The introduction of automated using biometrics integrated into the self- centric approach driven by the ambition processes and self-service at every service processes of check-in, bag drop, to become the “airport of the future”. touchpoint on the travel journey will security screening, and aircraft board- Cutting-edge technologies have been facilitate faster passenger movement ing for all travellers. The idea behind the implemented to secure a highly-per- within the terminal, while complying with use of biometrics is to enhance secu- sonalised, connected and hassle-free the highest standards for service qual- rity while delivering smooth end-to-end passenger experience from arrival and ity, security and safety. We have a very travel using a single biometric token. We transfers, to boarding, achieving minimal ambitious programme ahead facilitated are also working together with compa- and seamless connection times with the by HIA’s strategic partnerships with nies like Huawei to co-create innovative ultimate goal to empower passengers technology experts SITA and Huawei, to concepts, prototypes and solutions using at every step of the journey. “HIA aims name just two. In this regard, we are the cutting-edge technologies, particularly in to bring the best-of-breed technolo- only airport in the SITA club working on the areas of IoT [Internet of Things] and gies and innovative solutions,” Al Meer a four different touchpoints strategy for autonomous machines.” Moreover, the airport will soon be launching 62 self-check-in kiosks and bag drop kiosks which are biometrics enabled. The next step for HIA as part of its user-centric ‘Smart Airport’ programme will be to commence new trials aimed at evaluating the effectiveness of robotics for passenger facilitation, and of blockchain technology for rapid and secure sharing of data across multiple stakeholders. “We will also explore the potential use of augmented reality and virtual reality for operational concepts. Some airlines are already using this technology for inflight entertainment and we are interested in how the technology can be used on the ground.” HIA is also preparing for Qatar’s hosting of the 2022 FIFA World Cup, when it is expecting to serve 96,000 passengers per day at peak times. “Our future ambitions, will focus on building lasting dividends after the World Cup. It will be an opportunity to showcase the local culture to the world. Millions of fans will be flying in and out of HIA, taking with them a lasting impression. The World Cup will also bring significant economic value by providing an opportunity to create lasting business Hamad International Airport has adopted next-generation self- relations and a climate for investments check-in kiosks, which enable passengers to check-in, and print their and tourism growth,” Al Meer concludes. boarding passes and bag tags, as part of its ‘Smart Airport’ vision.

Summer 2018 Airport Business 55 ACI Europe 297x210.pdf 1 3/1/18 1:32 PM

CMY

K HONG KONG INTERNATIONAL AIRPORT

An interview with Steven Yiu, Acting Deputy Director, Service Delivery, Airport Authority Hong Kong. By Ross Falconer

HKIA airfield transformation to “deliver operational excellence and efficiency”

ong Kong International Airport “HKIA now handles over 1,100 flights “The trackers allow users and companies (HKIA) has been seeing every day,” says Steven Yiu, Acting to track the real-time location and status continuous traffic growth. In Deputy Director, Service Delivery, Airport of their vehicles, allowing more efficient H 2017, passenger throughput, Authority Hong Kong. “In the face of deployment of resources,” Yiu explains. cargo throughput, and flight movements, the saturation of the existing two-run- “Tracking for non-motorised GSE is all reached new annual heights. way system, HKIA seeks various ways expected to be rolled out in 2019.” During the year, HKIA handled 72.9 to enhance operations and efficiency million passengers and 420,630 flight before commencement of the ‘Three- • Ramp handling services will be transformed movements, while cargo and airmail runway System’ in 2024, delivering on renewal of licences in July 2018. “For exam- throughput exceeded five million tonnes operational excellence and efficiency for ple, the GSE pooling scheme will improve for the first time. better passenger experience, thus initiat- ramp operation efficiency by providing essen- These impressive figures meant that, ing the airfield transformation.” tial GSEs at parking stands for lease to ramp for the eighth consecutive year, HKIA Several key projects are underway as part handling operators (RHO). Centralised arrival ranked as the world’s busiest cargo of the overall airfield transformation: and transfer baggage unloading services, airport, and is the world’s third-busiest scheduled to commence in July, will enhance international passenger airport since • Airport-wide vehicle and equipment service efficiency at the near-saturated 2013. Growth has continued in 2018. Over location tracking: Since 2015, a GPS sys- baggage handling facility. Also, a perfor- the first four months of the year, HKIA tem utilising RFID technology has been mance-based licence fee mechanism will be handled 24.7 million passengers (+3.4%) installed on all motorised vehicles and introduced, reducing fees for operators that and 1.6 million tonnes of cargo and air- ground service equipment (GSE), enabling have achieved above-target performances to mail (+4.2%). more effective management of vehicles. encourage better services.” HONG KONG INTERNATIONAL AIRPORT

Airport-wide vehicle and equipment location tracking has been in place since 2015. “The trackers allow users and • Virtual reality training facilities are being companies to track the real-time location and status of their developed to provide all-weather, round- vehicles, allowing more efficient deployment of resources,” the-clock training facilities for various explains Steven Yiu, Acting Deputy Director, Service Delivery, Airport Authority Hong Kong. “Tracking for non-motorised GSE ramp operations. Air bridge operation train- is expected to be rolled out in 2019.” ing will commence later this year, with other training to follow.

• An automated foreign object debris (FOD) detection system is in place and commenced full operation in April to provide uninterrupted scanning of FOD on HKIA’s runways.

• On-time performance: Airport Collaborative Decision Making is implemented at HKIA, enabling airport stakeholders to work together and share updated and accurate operational data, including statistics on ramp operation and aircraft movements, optimising work processes and coordination of resources to boost operational efficiency.

Airport Authority Hong Kong is actively involving community stakeholders to col- laborate on a technology trial to devise location trackers for non-motorised GSE. planning to deploy iCUSS at locations outside immigration, and to boarding. Biometric- “The proof-of-concept trial will focus on the the airport, such as hotels, convention and enabled auto gates will be installed. The deployment of new technology, including exhibition centres, and theme parks.” complete end-to-end service is expected NB-IoT, LoRA and Bluetooth technology for In Q3 or Q4 this year, common bag drop to roll out in phases from the second half airport-wide non-motorised GSE tracking,” counters are expected to be available for of 2018 until 2020.” says Yiu. “Collaboration with major stake- those passengers travelling with airlines The ‘HKG My Flight’ mobile app is central holders, including RHO and Cargo Terminal that have joined the common bag drop to the digital offer, providing end-to-end Operators, for the installation of trial units on scheme, while e-security gates will also be airport information and services for trav- pallet dollies will be kick-started by mid-2018. rolled-out for a quicker security process. ellers, including real-time flight status Equipment location data will be collected for “In the near future, biometric technology updates, as well as transport, shopping and further evaluation of system performance and will be used to provide passengers with a dining information. Utilising the iBeacon, potential large-scale implementation.” truly seamless experience from check-in the app can alert passengers about their Meanwhile, an operational modelling tool to boarding at HKIA,” says Yiu. “After vali- current location in the airport, and time has been developed to forecast and simulate dating identity, the passengers’ face will needed to get to their boarding gate by the daily operational flow and peaks of the become the single token to pass through the fastest route. The app also provides baggage handling system. This enables the multiple checkpoints from security to augmented reality wayfinding and signage baggage handling team to better predict the translation, with over 10 languages to be peak load and usage of different components, supported in the near future. such as the early bag store, baggage sorters, Meanwhile, HKIA has launched the smart and arrival reclaim carousels, throughout the Ramp handling services will be luggage tag, ‘MyTAG’. “When ‘MyTAG’ is paired transformed on renewal of licences day. “The benefit is more dynamic resource in July 2018. “For example, the GSE with ‘HKG My Flight’, passengers will receive allocation through advance planning, resulting pooling scheme will improve ramp notifications when their checked bags are in improved efficiency,” Yiu comments. operation efficiency by providing about to arrive at the baggage reclaim carou- essential GSEs at parking stands for lease to ramp handling sel,” Yiu explains. “Passengers could freshen up, A truly seamless operators,” says Steven Yiu, Acting shop in duty free, or sit back and relax before end-to-end experience Deputy Director, Service Delivery, their baggage is ready for collection, without Airport Authority Hong Kong. A similarly progressive approach is being having to crowd at the carousel or anxiously applied to the passenger journey from watch for their baggage to come out.” kerb to gate, through application of the HKIA also strives to be one of the green- latest technologies to streamline airport est airports in the world, and is accredited at processes. For example, the self-bag drop Level 3 Optimisation of ACI’s Airport Carbon service introduced in 2016 reduces the pro- Accreditation. The airport reduced carbon cessing time from 2-3 minutes at traditional emissions by 25.6% by 2015, compared with check-in counters to just 60 seconds. 120 2008 levels, which surpassed the original self-bag drop counters have been installed reduction target of 25% set in 2010. “HKIA at the airport. and its business partners further pledge to “120 movable check-in kiosks, namely the reduce airport-wide carbon intensity by 10% iCUSS, will be progressively introduced,” Yiu by 2020, as compared to 2015 levels,” says adds. “The cloud-based mobile kiosks could Yiu. “HKIA was recently presented with the be rapidly-deployed and relocated for travel- Platinum award in the ACI Asia-Pacific Green lers to check themselves in, or by airport staff Airports Recognition 2018 for its outstanding to provide full service operations. We are also achievements in environmental projects.”

58 Airport Business Summer 2018 YOUR JOURNEY IS OUR JOURNEY

Our operation in 119 countries with a professional service network respond to any request at any time. LG Electronics provides exceptional visual experiences for modern airports and passengers with traditional display ratio of 16:9 up to 86”/88” Ultra Stretch formats and more. LG’s exclusive OLED Signage are your optimal solution for the highest picture quality and flexible format. We work to exceed your expectations.

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Signage AD_210x297.indd 1 2018. 2. 22. 오후 8:13 DIGITAL SIGNAGE

DP Kim, Vice President, LG Information Display Overseas Sales & Marketing: Airport Business: What digital signage “We envisage airports to be places where people want to go and spend time, instead of associating them with stressful journeys. In the coming years, solutions does LG offer to airports? signage will also be even more entwined with architecture.” DP Kim, Vice President, LG Information Display Overseas Sales & Marketing: Well, to start with we have a large range of Flight Information Display Systems (FIDS) showing real-time arrival and departure information. These FIDS-signage solutions use In Plane Switching (IPS) technology, which means that it doesn’t matter from which angle passengers read the flight information, the signs will always be clear. From 2018, LG provides FIDS displays with built-in Open Pluggable Specification (OPS), requiring only one power supply to power the display as well as the OPS-kit. We also added haze-treated displays and video walls to our line-up. Both offer the best viewing experience with a much lower reflec- tion, so that passengers can always read the information whatever the lighting conditions. Besides airport-specific displays, LG offers other signage solutions that are designed for use in and around high traffic areas – from outdoor to retail signage solutions. One of the most innovative products is LG’s Ultra Narrow Bezel Video Wall. This product ensures clear picture quality and is favourable for large video With air traffic expanding rapidly, airports need clear and walls installed in large public spaces. effective signage solutions performing non-stop. DP Kim,

AB: In what ways can an airport utilise Vice President, LG Information Display Overseas Sales & LG digital signage to create a memora- Marketing, explains. ble traveller experience? DP Kim: There are many opportunities for airports to benefit from LG’s digital signage solutions. As we all know, the aviation industry is expanding rapidly. As more and Digital signage solutions to more passengers rush through airports, they need effective communication to be cope with rapid airport growth able to find their gates. LG offers tailored digital signage based on passenger behaviour in four areas: • Information gathering: In departure or displays like In-Glass OLED will show prod- AB: What changes do you foresee for boarding areas, many passengers want infor- ucts in high quality and will attract attention airports in the coming years and what mation on where they should be or if their from passengers. solutions does LG offer to meet these flight is on time. Here it’s very important that future demands? displays are highly visible. With IPS panels, Wayfinding solutions and FIDS displays DP Kim: We envisage airports to be LG guarantees the best information visibility will optimise the flow of passengers, while places where people want to go and under any condition and viewing angle. other signage solutions will make these spend time, instead of associating • Queuing: Waiting in a queue is unavoidable passengers more aware about the range of them with stressful journeys. In the at airports. LG’s unique products such as shops, and food & beverage on offer. coming years, signage will also be even In-Glass OLED or Ultra Stretch products, more entwined with architecture. LG’s with unique design and high-quality images, AB: How does LG ensure excellent innovative technology opens new areas attract passengers’ attention. performance that is unaffected by to architectural purposes. An example • High traffic pass-thru: Areas where many external factors, such as sunlight, dust is Transparent OLED, which is also people cross are ideal for LG’s Open Frame or humidity? a suitable fit in control rooms where OLED and LED Transparent Film to create DP Kim: LG’s haze-treated screens signage is used to monitor air traffic. LG iconic signage with high quality images reduce reflections and are capable of provid- Transparent OLED offers a great way and state-of-the-art design. It will definitely ing clear images at all times, both during the to optimise the efficiency of operators. attract the attention of passengers. Incheon day in natural light and at night in artificial light. When turned off, operators can see International Airport is a great example, The products also offer protection against through the display and keep monitoring where LG installed curved OLED signage other external factors, such as sunlight, dust or what’s happening outside. And when on a grand scale. humidity. These innovations have contributed it’s on, an augmented reality layer is • Public/retail: Passengers are attracted by to the success of LG in other industries deal- displayed on top of the reality outside, stores. Signage can interest passengers ing with similar challenging conditions, such as all of it can be seen through the and drive footfall into the store. Immersive restaurants and outdoor. transparent OLED.

60 Airport Business Summer 2018

SEAMLESS FLOW

ravellers today seek a fast and efficient airport experi- “Achieving symmetry ence. For Vision-Box, providing T a continuous, stress-free flow, combined with a comfortable environ- between security and ment and enjoyable interactions, is the most important aspect of its strategy. This has, indeed, been translated into passenger experience” the company’s 2018 motto ‘Transforming the Passenger Lifestyle’. “Airports are becoming small cities, and it is now Miguel Leitmann, CEO Vision-Box, interviewed time to offer a new lifestyle for those micro-societies, where there’s no one- by Marta Dimitrova. size-fits-all approach. Everyone’s unique lifestyle is to be rewarded,” explains Miguel Leitmann, CEO Vision-Box. As part of the new strategy, Vision- Vision-Box has signed a long- and providing the best passenger Box has also introduced a new line of framework agreement with Amsterdam experience. “New digital technology products using the Internet of Things Schiphol to implement a biometric- is proving that enhanced security (IoT), biometrics technology and artificial based seamless passenger walkthrough and passenger experience do not intelligence (AI) to empower travel- journey, which will modernise the airport have to be mutually-exclusive,” lers with a “one-identity” experience experience as part of its ongoing Digital says Leitmann. “Our mission, as an by eliminating travel documents, while Airport Program. “It will facilitate the innovative human-centric company, prioritising the protection and privacy of entire traveller journey by increasing has been to develop a technology their information. “Additionally, it equips throughput, and eliminating bottlenecks, portfolio creating solid value-for-money stakeholders with interactive decision- while expanding terminal capacity within solutions that contribute to achieving making, and real-time monitoring of the existing footprint,” Leitmann explains. a symmetry between both needs. We the passenger journey, unleashing an Meanwhile, Sydney Airport will be pioneered a process that establishes unprecedented usage of available infor- supplied with the continents’ first a trusted personalised experience by mation. That’s what ‘Airport 4.0’ is about,” automated contactless clearance, where facilitating checkpoint clearance using says Leitmann. the passenger’s face also becomes their a biometric single token. A stakeholder The company is working with passport. The passenger’s facial features cooperative model, using real-time data Amsterdam Airport Schiphol and Sydney are captured during check-in, after management, melds ‘what the traveller Airport to transform the airport ecosystem. which the traveller can move through carries’ with ‘who the traveller is’. We The concept is powered by the use of the subsequent checkpoints simply must eliminate the legacy silos the biometric recognition devices. “We are by having their face recognised. The industry has been carrying for decades.” transforming the airport ecosystem to a elimination of having to show a passport Peeking into the future, Leitmann digital Seamless Airport 4.0. The use of or boarding pass substantially reduces predicts a transformation of traditional biometric recognition devices and digital queues and passenger stress, while paper ID’s into digital identification, interfaces enables a document-free, self- increasing security. carried in mobile devices, which will service passage controlled by friction-less The industry is increasingly completely modify how travellers passenger-centric clearance points,” focusing on achieving the perfect move through airports and how the Leitmann comments. balance between ensuring security aviation industry identifies individuals. “A key question to consider, as aviation industry digitalisation accelerates, is how governments and industry can develop a multi-stakeholder approach that defines the appropriate use of personal data. Miguel Leitmann, Our Orchestra identity management CEO Vision-Box: “New digital technology is platform addresses this problem with proving that enhanced its Privacy by Design certification. The security and passenger system meets the levels of privacy and experience do not have to be mutually- security enacted by new rules anywhere exclusive. Our mission, on the globe, including GDPR. It offers as an innovative ideal interoperability and compatibility human-centric company, has been to virtually worldwide, for a secure develop a technology biometric identification, empowering a portfolio creating much faster and seamless experience, solid value-for- money solutions that while assuring data privacy.” contribute to achieving Meanwhile, apart from innovative a symmetry between partnerships with major airports, air- both needs.” lines and governments in Seamless Flow programmes, Leitmann is also looking forward to the introduction of Vision- Box’s new digital ID projects that have the potential to be “game-changers”.

62 Airport Business Summer 2018 2000+ AIRPORT LEADERS

AIRPORT E CHANGE 2018

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27 – 29 November 2018 Norway Convention Center

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FOR FURTHER INFORMATION AND TO BOOK YOUR STAND OR SPONSORSHIP OPPORTUNITY PLEASE CONTACT: JULIAN BIDLAKE Head of Exhibition and Sponsorship

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100+ EXHIBITORS

apex-2018-oslo-branding.indd 1 28/02/2018 17:40 DÜSSELDORF AIRPORT

üsseldorf Airport is the larg- Thomas Schnalke, CEO Düsseldorf Airport, est in North-Rhine Westphalia (NRW), with a 60% market interviewed by Ross Falconer. D share, and gateway to the world for the most populated German federal state. The airport is an international trading centre for people and goods, for Düsseldorf Airport: know-how, ideas, technical and cultural inspirations, and an important economic factor. Located at the heart of one of A regional economic engine Europe’s strongest economic regions, and serving 200 destinations in 50 countries, Düsseldorf Airport plays a significant role in meeting the mobility needs of NRW’s citizens and economy. Thomas Schnalke, CEO “Air traffic has a positive effect on Düsseldorf Airport: “Air traffic has a positive effect the labour market and facilitates eco- on the labour market and nomic growth,” says Thomas Schnalke, facilitates economic growth. CEO Düsseldorf Airport. “Düsseldorf’s Düsseldorf’s success in bringing top companies to success in bringing top companies to the area – such as Mitsubishi the area – such as Mitsubishi Electric, Electric, Huawei, Kyocera, Huawei, Kyocera, LG or 3M – is related LG or 3M – is related to the airport’s proximity.” to the airport’s proximity. Düsseldorf Airport helps create a targeted network of economic zones – for example through intercontinental air traffic, with non- stop connections to New York, Atlanta, bankruptcy level,” Schnalke explains. Chicago, Dubai, Tokyo, and Abu Dhabi. “Indeed, Eurowings, Europe’s fastest- Nearly 100 weekly long-haul flights to up growing airline, has stationed the largest to 25 intercontinental destinations con- part of its fleet in Düsseldorf.” nect NRW to the world.” Düsseldorf Airport City underlines the Carbon reduction and airport’s support for businesses in the electric mobility region. The modern office and business record in 2017, handling 24.6 million pas- A commitment to environmental sustain- park is located on a 23-hectare area close sengers and exceeding the previous ability is at the heart of Düsseldorf Airport’s to the terminal. Almost all of the properties year’s growth rate of 4.8%. Impressively, development strategy. It is accredited at are occupied, and there are plans to further it remains on its existing growth trajec- Level 3 Optimisation of ACI’s Airport Carbon expand the business park by five hectares. tory despite the bankruptcy of its biggest Accreditation, and has already reached its Meanwhile, traffic is also growing. The airline partner Air Berlin, which led to the target of reducing CO2 emissions to 2.55 airport achieved its eighth consecutive loss of over 30% of all flights. kilograms per traffic unit, which was originally “Thanks to intense discussions with planned by 2020. Indeed, Schnalke comments airline partners, the loss was addressed that the airport has even exceeded that goal. Thomas Schnalke, CEO within six months and, today, the range “That means our carbon reduction initia- Düsseldorf Airport: “Today, the of routes is back to the pre-Air Berlin tives have been successful. For example, range of routes is back to the the airport operates a solar plant, an pre-Air Berlin bankruptcy level. Indeed, Eurowings, Europe’s absorption chiller, and two cogeneration fastest-growing airline, has units. Meanwhile, in 2019 the airport will be stationed a large part of its connected to the district heating grid of fleet in Düsseldorf.” Düsseldorf. The terminal and other buildings will then use climate-neutral heat. Fine dust and nitrogen oxide emissions will be reduced noticeably, and carbon emissions will decrease by 70%.” The airport is also increasingly relying on electric mobility, with over 30 electrically- powered vehicles to be operational onsite by 2020. Added to this will be increased use of LED lighting, and optimisation of the terminal’s air conditioning. “Düsseldorf Airport is an example of a successful Public-Private Partnership, as it is one of the most economically successful airports in all of Europe,” Schnalke adds. “Thanks to its effective and lean structure, Düsseldorf Airport can react quickly and flexibly to the demands of the market.”

64 Airport Business Summer 2018

MALTA INTERNATIONAL AIRPORT

alta International Airport has An interview with Alan Borg, CEO Malta been busy developing its International Airport. By Nick Preston terminal facilities to deliver M a 5-star customer experience. According to Alan Borg, CEO Malta International Airport, 2017 was the airport’s fastest-growing year, as well as the eighth Malta International Airport record year of uninterrupted growth in passenger numbers. The arrival of Malta’s investing in a five-star future six-millionth passenger on the last day of the year meant that traffic increased by almost one million passengers in just 12 months. “The outstanding performance in 2017 continually invest in an airport that can con- was the result of persistent and ongoing tinue to serve the island, while flying high efforts made by the team at Malta Airport, among its European peers in the long-term.” together with the main tourism stake- Some of the main improvements made holders, to drop a pin on the island and to the terminal so far include the new La keep it connected to the rest of the world Valette lounge, which has already won through a growing airline family operat- a Priority Pass commendation since its ing new routes and better frequencies,” unveiling in 2017, a central security area Borg comments. “2018 is forecast to close that now occupies double the original with around 6.5 million passengers and footprint, providing a brighter, more efficient passenger processing environment, eight additional check-in desks, and a new baggage handling system. Besides providing more baggage handling capacity, Alan Borg, CEO Malta International Airport: this system can be extended in the event “2018 is forecast to close of future terminal expansion. Thanks to with around 6.5 million the company’s recently-approved master passengers and promises to be another exciting plan, such expansion is on the cards in the chapter in the airport’s not-too-distant future. success story.” Malta’s master plan provides for the future development of the terminal to equip the airport to handle further growth together with the construction of more office buildings and landside facilities promises to be another exciting chapter in over the long-term. In the next five years the airport’s success story.” alone, the company plans to channel at This year’s increase is expected to be least €100 million into terminal improve- largely driven by a flight schedule offering ments, a multi-storey car park, and the more than 100 destinations, including 20 SkyParks Business Centre II development. new routes that establish links with coun- Borg explained that, in addition to office tries such as Estonia, restore the island’s space, SkyParks II will introduce a busi- connection with Portugal, and strengthen ness hotel in close proximity to the airport. ties with already popular markets such as He added that the primary aim of this Italy and Spain. development is to reinforce the airport’s 2018 is also an important year in that non-aviation segment, which has become it will mark the completion of the air- an important contributor to the company’s port’s Terminal Reconfiguration Project. revenues and its long-term sustainability. “Through this €12 million investment in Investment is an important pillar the heart of Malta’s terminal facilities, the of Malta Airport’s corporate strategy. airport will be better poised to deliver the “Serious investment in our infrastructure excellent service it promises to every one and our team of hard-working individu- of its guests,” says Borg. “This project is a als enables us to step-up the game with testament to the company’s commitment to regard to the quality of our guests’ airport experience,” says Borg. In 2017 Malta overcame the challenges presented by construction works in every corner of the terminal, to secure a prestig- Malta’s master plan provides for the future development ious second place from among its peers of the terminal to equip the in ACI’s Airport Service Quality awards for airport to handle further 2017. Borg describes this accolade as “a growth together with the construction of more office clear vote of confidence from the airport’s buildings and landside guests, which heartens all the team to facilities over the long-term. keep pursuing excellence, while aiming at being the best airport in Europe.”

66 Airport Business Summer 2018 18 mio. inhabitants live within 100 km radius

YOUR DESTINATION FOR SUCCESSFUL BUSINESS

More than 19,000 foreign companies in No h Rhine-Westphalia

Highest concentration of global market leaders within Germany

70 airlines serving more than 200 nonstop destinations worldwide

24.6 million passengers in 2017

One Airpo SELF-BAG TAGGING

Intuitive self-bag tagging implemented at Maastricht Aachen

Borry Vrieling, founder and Managing Director, eezeetags, interviewed by Ross Falconer.

he prevalence of self-service Indeed, Maastricht Aachen International technologies to streamline the Airport chose to work with eezeetags passenger experience is growing for its desk-operated, agent-assisted T exponentially. From booking and bag drop. “In our opinion, we developed checking-in online or at a kiosk, self-ser- eezeetags for the inexperienced passen- vice initiatives have expanded to include ger that only flies once a year,” Vrieling bag drop points, e-gates and self-board- explains. “However, the use of eezeetags Borry Vrieling, founder and Managing ing gates, for example, and airports are speeds up the process so much that Director, eezeetags: “In our opinion, we developed eezeetags for the increasingly implementing these solutions. reports have come back to us that staff are inexperienced passenger that only In May 2018, Maastricht Aachen able to check-in a full flight up to half an flies once a year. However, the use of International Airport introduced hour quicker. They especially like the fact eezeetags speeds up the process so much that reports have come back eezeetags’ intuitive bag tags. Traffic at that they create no waste behind the desk, to us that staff are able to check-in a Maastricht is very seasonal, serving holi- as there is no backing paper to pull away.” full flight up to half an hour quicker.” day package carriers such as Corendon The operation at Maastricht was rolled and Sunweb, while Ryanair also operates out in collaboration with Bagchain, which at the airport. provides check-in solutions for airports. “The strong seasonally-oriented opera- Four printing stations have been commis- Europe, this new technology might be the real tion puts a special challenge on staff, sioned, where passengers can scan their start of self-service bag drop in the US.” many of whom are employed part- boarding passes, print out their eezeetags Another innovative application has been time during peak season,” says Borry bag tag, and self-tag their bags. developed for checking-in baggage at the gate. Vrieling, founder and Managing Director, Meanwhile, in the US, leading cruise line “We all have witnessed by now that you eezeetags. “The airport was looking for a Royal Caribbean has undertaken a proof of bring a carry-on to the airport, but once way to make things easier, not only for the concept with airport technology company boarding the plane you find out that the passengers, but also for the younger and IER to tag the bags of passengers arriv- overhead baggage compartments do not less experienced staff, taking away some ing at the ship. This has traditionally been have enough space to carry all the items, of the time needed for training.” a manual process. “In combination with the and your cabin case needs to go in the IER technology and eezeetags, this process hold,” says Vrieling. “For a gate agent, is much simplified, speeding up the whole checking carry-on luggage is a stress- end-to-end process, enhancing again the ful job. Not only are they confronted with passenger experience,” says Vrieling. lengthy discussions with passengers, Importantly, this potentially paves the way but the administrative process is quite for implementation of the technology at US cumbersome. The agent manually writes airports. “More airline-related tests will be con- a bag tag and must enter the pre-printed ducted in the second half of 2018 in the US, tag number manually into the reservation enabled by the upcoming biometrics, making system. This process can take 2-3 minutes a non-assisted bag drop possible within the per passenger or bag.” boundaries of the TSA regulations,” Vrieling Bagchain has developed a so-called adds. “While still behind what is happening in “gate-printer” that automates this process. By scanning the passenger’s boarding pass, they update the reservation directly in the DCS (departure control system) and print an In May 2018, Maastricht eezeetags bag tag. “The use of eezeetags Aachen International Airport introduced at this point is maybe even more important eezeetags’ intuitive bag than the terminal, since you do not want tags. The operation at to carry waste after checking-in a flight,” Maastricht was rolled Vrieling comments. “It also speeds up the out in collaboration with Bagchain, which process – within 10 seconds a carry-on is provides check-in identified, and passengers that volunteer solutions for airports. can easily do this themselves.” The solution will first be seen at Eindhoven Airport for Transavia.

68 Airport Business Summer 2018 ACI MAGAZINE.pdf 1 08/06/2018 06:33:41

CMY

Oman Airports Growing Gateways to Beauty and Opportunity PRAGUE AIRPORT

Mid-term development will include the first part of a new Terminal 2 and the rague Airport reached the record construction of a new parallel runway. These two major projects should be realised milestone of 15 million passen- approximately between 2022 and 2026 and are designed to increase the airport’s capacity up to 21 million passengers. gers in 2017 and has announced P extensive development plans going beyond 2035. Among the projects that will be realised over the next two decades are a new central security check area, new check-in desks, new aircraft stands, an extended terminal and a brand new parallel runway. “We have recently introduced our development plans covering the period of time to 2035 and in some cases beyond,” explains Vaclav Rehor, CEO Prague Airport. “The plans can be split into three phases. The short-term development plan is focused on increasing passenger capacity within the current shape of the airport. That phase is happening right now. Mid-term development will include the first part of a new Terminal 2 and the construction of a new parallel runway. These two major projects should be realised An interview with Vaclav Rehor, CEO Prague Airport. approximately between 2022 and 2026 and are designed to increase the airport’s By Nick Preston capacity up to 21 million passengers. The estimated cost of all short-term and mid- term development projects is €1 billion.” “The long-term plan will involve the Prague prepares for the future development of public areas in close proximity to the terminals – the so-called Airport City North and Airport City South – and this should be completed around Harnessing digital developments 2035. We expect passenger numbers “Our development plans are based on to double by the time the long-term two pillars: construction and technology,” development will be in progress,” con- says Rehor. “Within the technological tinues Rehor. “In 2026, which is the year pillar we are looking for new innovative we expect the parallel runway to open, digital solutions, as we are aware that the number of passengers is forecast to the future is not just about concrete and increase up to 21 million.” glass, but primarily about new technolo- “The combined capacity of Terminals gies which will be relevant for passengers 1 and 2 is currently 15.5 million passen- in 10 or 20 years’ time. When it comes to gers per year, which is a limit we have digital, we are focusing on five areas: cus- already reached. However, in the last tomer experience, future security, future couple of years we have been work- mobility, virtual shopping and seamless ing hard on increasing the capacity of passenger journeys.” the airport within the current shape of Looking to the airport’s future route net- both terminals,” adds Rehor. “This year, work, Rehor identifies several markets with for example, we are just about to open potential. “Prague is a destination-driven a new central security area which will airport, which means our operational increase security check capacity by up to growth depends mostly on inbound 40%. We will also shortly open new high demand. That is the reason we are look- capacity carousels for checked bag- ing primarily at markets with high inbound gage, as well as a new gate for long-haul potential. On the other hand, a well-estab- aircraft. These developments and other lished route network satisfying incoming projects should allow us to handle more demand can also support growth of the than 17 million passengers this year, and outbound market. Destinations such as to also manage potential growth in the Vaclav Rehor, CEO Prague Airport: Hong Kong or Tokyo have significant coming years. The new parallel runway is “We have recently introduced inbound potential for us, while Bangkok absolutely necessary if we want to grow. our development plans covering is part of our outbound strategy as well. the period of time to 2035 and Even now in peak times, we are strug- in some cases beyond. The We aim to have a balance between full- gling to satisfy demand from airlines for short-term development plan is service and low-cost carriers. Currently, the most attractive landing slots. The focused on increasing passenger low-cost carriers represent about 30% new runway will be 3,220m long and will capacity within the current shape of our traffic, while legacy airlines hold a of the airport. That phase is increase movement capacity at peak happening right now.” 70% share. That is a perfect proportion we times by up to 50%.” want to maintain.”

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eezeetags 210x297.indd 1 29-05-18 14:13 INDUSTRY NEWS

Managing queues and improving security: an intelligent video-based solution at Budapest Airport

aiting times at airport secu- make this possible – instead, five new rity checkpoints are often Bosch cameras were integrated into the unpredictable, making them existing network. W a headache for travellers The video cameras deliver excellent and Security Managers. The right tech- image quality, providing the right mate- nology can help – such as an intelligent rial for further data processing using an solution that keeps lines from getting too algorithm. This allows the solution to long at Budapest Airport. recognise how many people are waiting at As part of a pilot project, the estimated each checkpoint entrance and when they waiting time is displayed on a screen at pass through the exits. In turn, the solu- Terminal 2A. There are two checkpoints, tion can calculate an average waiting time one for each terminal, and travellers can and display this to travellers who haven’t choose where to get in line based on the passed through security yet. current waiting time for each. For instance, Szabo wants to further expand this if one of the checkpoints is very crowded, service: “The waiting times should be but there is hardly anyone at the other, integrated into our airport app, so that travellers can go to the latter to save time. travellers can receive this information “The challenge lay in distributing travel- when they’re on their way to the airport.” lers evenly between the two checkpoints Maarten Wings, Global Vertical Manager Budapest Airport is piloting an for the respective terminals,” says István Airports, Bosch Security Systems, adds: “It intelligent video-based solution Szabo, Security Director, Budapest is great to see how Bosch cameras helped to manage queues at security checkpoints. To make this possible, Airport. It wasn’t necessary to invest in to turn the need of the airport into an five new Bosch cameras were a wholly new camera infrastructure to innovative and reliable solution.” integrated into the existing network.

rconas is launching two new airport furniture solutions, the Seamlessly integrated inPower hub and Place wireless A charging tablet. The company has seamlessly integrated wireless charging wireless charging technology into the tablet arm of its Place seating series, allowing users to conveniently and safely charge solutions to unused walls and corridors,” their compatible phones. The unit com- says Lynn Gordon, Vice President of plies with the latest version 1.2 Wireless Airport Solutions, Arconas. “It creates a Power Consortium (WPC) standard, also quiet oasis where passengers can relax, known as Qi, a widely popular indus- charge, work, or take a phone call at ease.” try standard used by major smartphone The inPower hub was designed by Fig40, companies including Apple, Samsung, LG, a leading Canadian industrial design stu- Sony, Google, and Blackberry. dio, and can be mounted at three different An icon with the words ‘wireless charging’ heights: wheelchair, standing, and seated. identifies the available technology, inviting Mounted below the counter is an inPower passengers to easily charge their mobile Arconas has seamlessly integrated flex 3 module that includes two AC recepta- wireless charging technology phones from the comfort of their seat. into the tablet arm of its Place cles and two USB-C ports. Multiple inPower Meanwhile, the inPower hub is a sleek seating series, allowing users to hubs can be mounted side by side and the wall-mounted counter system designed with conveniently and safely charge their power modules can be connected through compatible phones. an integrated inPower flex 3 module for pas- a single power outlet to maximise power sengers to charge their personal electronics. options for passengers without incurring The inPower hub takes advantage of counter system, along with an optional additional coring costs. unused wall space to create a calming noise dampening panel, offers an area for Arconas is exhibiting at this year’s respite area, with ample room for short- visual and acoustic privacy. ACI EUROPE/World General Assembly, term multi-taskers to pause, work, eat, “The inPower hub was created to bring Congress & Exhibition, and at ACI-NA in take a phone call, and recharge. The additional counter space and power Nashville, where visitors can learn more.

72 Airport Business Summer 2018 WWW.PRG.AERO/B2B

Category Winner

Marketing2017 Awards

LET PRAGUE PULL YOU IN

“Allow Prague to charm you. You know you want to be enchanted by her. She is gorgeous and magical. Which is why 8.5 million foreign visitors came to see her in 2017, resulting in a remarkable 4.5% annual growth in tourism. According to numerous surveys, she’s among the TOP 5 most popular European destinations. Well, her being the capital of the Czech Republic, the 6th most peaceful country in the world, also helps.” OSLO AIRPORT

he new Oslo Airport was officially opened on 27 April 2017. “Delivering a top European Today, the airport boasts one T of the most modern, customer and environmentally friendly facilities in airport experience in all parts Europe, with the capacity to handle up to 32 million passengers per year. “Our aim is to be one of the top 10 air- of the value chain” ports in Europe, and this aim inspires us every day,” says Øyvind Hasaas, Airport Director, Oslo Airport. Passenger numbers grew by 7.6% An interview with Øyvind Hasaas, Airport Director, to 27.5 million last year, driven by the Oslo Airport, by Marta Dimitrova. improving Norwegian economy and Oslo’s attractiveness as both a leisure and business destination. “We don’t measure our success in growth alone. We measure our success Serving the Norwegian economy of which were exports of fresh Norwegian in the daily feedback from the passen- Oslo Airport’s primary focus is to serve seafood. Several new cargo airlines, gers, airlines and commercial partners,” the Norwegian economy with top inter- including Atlas Air, CAL, Turkish Cargo and Hasaas explains. “We want to deliver a top national connectivity. Among its main DHL, added Oslo Airport to their networks European airport experience in all parts of targets is to cater for strong demand for last year, reducing the onward journey the value chain. If we succeed, we expect connectivity to Asia and the US. Interest length of Norwegian seafood and signifi- growth to be a consequence that will benefit in Norway as a holiday destination has cantly increasing capacity. all parts of our business. This holistic thinking increased among South Korean travel- “Apart from working tirelessly to become gives every partner at the airport an incen- lers. Compared to 2016, there was a 36.7% one of the best airports in Europe, we have tive to deliver a great product every day, as growth in South Koreans’ overnight stays in several projects that are important for us we are all dependant on each other to pro- Norway in 2017. As a result, Asiana Airlines and for the value creation of Norway. We duce the best possible result. If we succeed is launching a summer charter route have plans of developing a top modern together, we are rewarded together.” on 10 July with flights on Tuesdays and seafood centre that will improve the way we Indeed, one year on from the opening of Saturdays between Seoul and Oslo Airport industrialise logistics with the seafood trans- the new terminal, the airport has seen a rise until 29 August. Additionally, Korean Air is portation, making sure Norwegian seafood in every area of customer satisfaction, and increasing the number of its charter flights can reach international markets fresher and in April 2018 it was pronounced the best between Seoul and Oslo from eight in better than ever before.” airport in the Nordic countries in the ACI 2017 to 11 in 2018. Hasaas concludes: “We are continuously Airport Service Quality (ASQ) survey. Over the last few years, Oslo Airport working to identify aspects of our business This year, Oslo is expecting to reach has become a major hub for air cargo that make us relevant for Norwegian busi- about 29 million passengers, driven by its airlines in the Nordic region. Moreover, an ness. We are the main airport of Norway strategy to create a great customer expe- important factor for Norway is its seafood and hub to all the fantastic leisure and rience for airlines, commercial partners, exports. Oslo Airport saw a huge increase business opportunities that exist in the cit- and passengers. in air cargo in 2017, the biggest volumes ies all across our 45-airport network.”

Øyvind Hasaas, Airport Director, Oslo Airport: “We want to deliver a top European airport experience in all parts of the value chain. If we succeed, we expect growth to be a consequence that will benefit all parts of our business.”

74 Airport Business Summer 2018 Our idea of all-inclusive doesn’t require a wristband.

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VISIT ARCONAS.COM TO DISCOVER MORE Recognising progressive ideas in action INNOVATION SHOWCASE transforming airport performance and reputations

Gatwick Airport launches biometric technology trial for easyJet passengers

Gatwick and verify that their looking at how The board- Airport has passport, face and long each interac- ing process has launched an boarding pass all tion takes, what this traditionally been end-to-end match, which will means for queue handled by airline biometrics trial, take less than 20 times, how it simpli- staff, but can now where personal data seconds. Passengers fies the passenger be automated with collected at the who wish to take journey, how pas- this technology, airport’s self-service part in the trial, but sengers interact reducing queue bag drops will be who are travelling with the technology, times and freeing up The self-boarding technology recognised by new without luggage and how intuitive airline staff to assist can identify each passenger and automated self- and do not need to the process is. The travellers. verify that their passport, face and boarding pass all match boarding gates. The use a self-service faster, more effi- “Gatwick prides within 20 seconds. technology is bag drop unit, will cient process also itself on providing designed to simplify be able to have their has the potential innovative solu- and speed up the data collected at to improve aircraft tions to enhance the process for passen- the entrance to the departure times. passenger experi- essential we are piece in the jigsaw gers and reduce the boarding gate room. Once all the data ence at every touch able to find more following extensive risk of human error. The trial will run for is gathered, the point,” says Chris efficient ways of investment in our The trial is being at least three months technology will Woodroofe, Chief processing pas- automated check-in run in partnership so that around be adapted and Operating Officer, sengers through and security pro- with easyJet and the 10,000 passengers adjusted before tak- Gatwick Airport. the airport safely cessing areas.” new self-boarding take part on 43 ing the idea forward “With the rate of and securely. Self- technology will iden- Gatwick routes. for airport-wide growth we have boarding technology tify each passenger Gatwick will be implementation. experienced, it is is the obvious next

INNOVATION SHOWCASE

Gatwick, Brussels, Heathrow and Munich airports are among those currently at the forefront of innovation across Europe, as Ryan Ghee reports.

Brussels project for testing an surroundings as low Airport Brussels Airport agrees autonomous shut- as possible.” Company and introduction of self-driving tle on the airport Minister for De Lijn have grounds. Mobility Ben Weyts given the go-ahead electric bus “As an intermodal adds: “In other for the introduction hub where various countries driverless of a self-driving means of transport vehicles are already electric bus on the connect seamlessly operational, but that airport campus. After with each other, is often in a separate the summer of 2019, Brussels Airport is lane with a steward tests without constantly studying on board. Here, the passengers will begin new possibilities for aim is to have the at 2getthere’s test site expanding this hub self-driving shuttle in Utrecht. The shuttle in a sustainable way,” drive autonomously bus will then arrive at says Arnaud Feist, on the public roads. Brussels Airport at the CEO Brussels Airport This is cutting- beginning of 2020 for Company. “This tech- edge technology further tests. nologically innovative that really appeals In 2015, Brussels at the airport. After project, deploying a to the imagination. Airport Company further study and self-driving electric We are making an and bus operator Brussels Airport Company and De Lijn the choice of the bus operating a fixed investment in the De Lijn entered into have partnered to introduce a self-driving manufacturer, both route, also fits in with future, in greater a partnership with electric bus on the airport campus. companies have our environmental efficiency and in a the intent to deploy given their full sup- commitment to keep more attractive range self-driving shuttles port to the pilot the impact on our of public transport.”

76 Airport Business Summer 2018 Recognising progressive ideas in action transforming airport performance and reputations INNOVATION SHOWCASE

Heathrow Heathrow partners with Jaguar to Airport, Jaguar and travel introduce I-PACE electric vehicle fleet Heathrow Airport’s services I-PACE fleet will initially include company 50 vehicles, with WeKnowGroup have the option to add a signed a deal that further 150 cars in the next 12 months. will see a fleet of up to 200 fully-electric Jaguar I-PACE vehicles made will be the largest in and we remain available to passen- the UK. focused on address- gers for travel to and Designed and ing the impact road from Heathrow. engineered by vehicles have on air The service, which Jaguar Land Rover quality on the roads will go live in sum- in the UK, the all- around the airport. mer 2018, will create electric I-PACE These I-PACEs are the largest chauf- carries a state- the latest in a long feur-driven fleet of of-the-art 90kWh line of initiatives we electric vehicles in Lithium-ion battery are taking to ensure the UK and support and is capable of a that we do not force Heathrow’s commit- range of 298 miles. a choice between ment to improving Emma Gilthorpe, the economy and air quality around Executive Director the environment the airport. at Heathrow, says: – and that we can Initially the fleet next 12 months. This each day – saving support the service, “We will not com- deliver benefits for will be made up of fleet will support over eight tonnes WeKnowGroup will promise on our both.” 50 I-PACEs, with the up to 1,000 electric of nitrogen oxides be installing a dedi- commitments to the option to add a fur- vehicle journeys to (NOx) emissions cated charging hub environment and ther 150 cars in the and from Heathrow each year. To at Heathrow, which our local community

Munich Airport Munich Airport reveals plans for The LabCampus project will has embarked foster cooperation by bringing on a new LabCampus innovation centre together a variety of companies future- and industries. focused project, LabCampus, which will serve as an of Infrastructure Universität innovation centre at at Munich Airport. Erlangen- the airport campus. “Nowhere else Nürnberg and The visionary will you find bet- UnternehmerTUM, project will foster connectivity the startup incuba- ter cooperation to customers and tor of the Technical between companies partners.” University of and industries by The new campus Munich. bringing together will offer a unique Munich Airport leading experts, meeting point for will serve as the global companies high-tech industries curator, as FMG, and startups at the and key sectors the airport oper- heart of the airport. working in such ating company, “There are areas as aero- will ensure the 150,000 people space, digitalisation, appropriate mix at Munich Airport energy and mobil- of industries and every day: passen- ity. Potential key companies bring gers, employees partners include the right part- and visitors who are companies such ners together and potential customers, as Siemens and develop the campus business partners Design Offices and infrastructure and Dr. Michael of globalisation competitive advan- and visitors for research organi- utilities. FMG will Kerkloh, CEO and and digitalisation, tages. In that regard, LabCampus,” says sations including establish a separate President of Munich airports have to LabCampus is a Thomas Weyer, Fraunhofer Institute, subsidiary to man- Airport, com- blaze new trails step that anticipates CFO and Director Friedrich Alexander age the project. ments: “In the age to find and retain the future.”

Summer 2018 Airport Business 77 ATHENS INTERNATIONAL AIRPORT

thens, the Greek metropolis Athens International Airport underwent significant renovation and and one of the oldest cities in the world, has countless stories upgrades last year, and is experiencing dynamic growth in 2018. A to tell and offers an excit- Ross Falconer explores the latest developments. ing mix of ancient history and a modern Mediterranean lifestyle. The City of Athens, AEGEAN, and Athens International Airport, joined forces earlier this year to form the Athens Tourism Partnership. Athens rising: the The aim is to promote Athens as an ideal, contemporary city-break destination, especially in spring, autumn and winter. transformation of Athens “The promotion of the city as a final destination is a strategic target of the airport International Airport in order to strengthen the city’s foothold in the international tourist market on a year- round basis,” says Dr Yiannis Paraschis, travellers. Additionally, to date, foreign against climate change,” says Paraschis. CEO Athens International Airport. “Joining residents’ international arrivals grew by “We are proud to be among leading forces with the City of Athens and 25%. The figures for the summer season airports, not only as a major economic AEGEAN is vital for the consolidation of are certainly impressive, with four new air- engine, but also through our reduced a common effort, which needs to be sus- lines (Cyprus Airways, Flynas, Primera Air, ecological footprint thanks to the environ- tained with the support of each and every Wizz Air), a new based airline (Volotea), mental awareness and complementary party throughout the whole chain of tour- 49 new routes, 24 new destinations and efforts of our colleagues and partners ism providers and stakeholders.” 320 new weekly flights. Frequencies across the airport community.” The airport handled a record 21.7 mil- have also been increased on 26 existing The airport has a progressive environ- lion passengers in 2017, with a growing destinations, notably Air China adding a mental agenda. It was one of the first network of 137 destinations operated by third weekly flight on its Beijing route, airports to invest in solar technology, 60 airlines. Among the most significant and Scoot with a fourth weekly fre- building a €20 million photovoltaic park additions to Athens’ connectivity was the quency to Singapore. on the airport site, as a source of clean, launch of direct long-haul connections to sustainable power. Beijing, New York and Singapore. “Reduced ecological footprint” “Athens Airport managed to drasti- The dynamic trend has continued in A significant achievement for the airport cally reduce its carbon footprint, from 2018, with 10.9% growth to over eight mil- last year was reaching Level 3+ Neutrality 2005 through 2015, following a years-long lion passengers in the first five months of ACI’s Airport Carbon Accreditation. effort to diminish energy consumption of the year. While domestic traffic grew “By achieving carbon neutrality, Athens in its installations, through a number of slightly (+1.2%), there was a sharp increase International Airport continues to tangibly interventions and investments in more of 16.2% in the number of international demonstrate its commitment to the fight efficient equipment among other actions,” ATHENS INTERNATIONAL AIRPORT

Paraschis explains. “Additionally, we continue to plan additional energy and fuel saving measures, such as the certification of our energy management system as per ISO 50001, the continued modernisation of airport equipment, and the optimisation of operation of our energy systems.”

Massive revamp enhances passenger experience Athens’ terminal areas have been revamped. Focusing on functionality, services, and modern design, with the synthesis of Greek classical and contemporary elements, the 9,000sqm non-Schengen and 15,000sqm Schengen areas have been totally transformed. Completion of the projects marks a massive revamp, which enhances passenger experience. The projects offer Athens International Airport’s significant renovation and passengers redesigned areas, enhanced upgrades are reflected in passenger satisfaction levels. At the recent ACI ASQ Awards, Athens was recognised as the best comfort, and plenty of options, includ- airport in Europe (15-25 million passengers’ category) for ing two centralised security points which customer experience. increase security throughput by 20%. There is also an 11,000sqm commercial area and 2,000sqm of additional seating. Indeed, the improvements are “Since the airport’s opening, we meas- investment programme with additional reflected in passenger satisfaction ure customer satisfaction systematically works and services for the travellers levels. At the recent ACI ASQ Awards, and have always scored very high among using our airport.” Athens was recognised as the best air- our European counterparts,” Paraschis Planning of other works are cur- port in Europe (15-25 million passengers’ explains. “However, this year’s award is rently underway, relating to operational category) for customer experience. a very important distinction on behalf of facilities for departures and arrivals, our passengers, as it rewards our invest- enhanced passport control for department programme for the total aesthetic, ing passengers, additional check-in and functional, and commercial upgrade ticket counters, as well as new retail and A significant achievement in the terminal areas, a project imple- food & beverage areas. for the airport last year was reaching Level 3+ Neutrality mented during the last years. Aiming at Meanwhile, renovation of the main ter- of ACI’s Airport Carbon always improving customer experience, minal building toilet facilities is expected Accreditation. Pictured at the we shall continue, during 2018-2019, our to be finished in October 2018. certification ceremony are: Olivier Jankovec, Director At the same time, the Satellite General, ACI EUROPE; Dr Terminal Building (STB) has undergone Yiannis Paraschis, CEO a series of operational, commercial and Athens International Airport; aesthetic upgrades, targeted at improv- and Angela Gittens, Director General, ACI World. ing terminal operations and enhancing passenger satisfaction. The project was completed in May 2018, involving an extensive operational and commercial reconfiguration at all levels of the building. Key upgrades include the creation of a centralised security filter, along with a fully enhanced boarding pass control facility at the centre of the STB basement entrance hall. An attractive and versatile retail environment has also been developed within a considerably larger area in departures, where a walkthrough core duty free zone is combined with expanded food & beverage units. In the same context, the 600m long underground connecting corridor between the main and satellite terminals has been aesthetically-enhanced in terms of offering passengers a dynamic and interesting experience through lighting and digital applications, as well as interactive cultural artworks.

Summer 2018 Airport Business 79 MOSCOW DOMODEDOVO AIRPORT

he eyes of the world will be on An interview with Daniel Burkard, Director External Relations, Russia this summer, as the coun- Deputy Airport Director (Commercial Development), try hosts the 2018 FIFA World T Cup. Moscow will, of course, host Moscow Domodedovo Airport. By Ross Falconer many of the games, including one of the semi-finals and the final itself – both at Luzhniki Stadium. Daniel Burkard, Director External Moscow Domodedovo Relations, Deputy Airport Director (Commercial Development), explains that Moscow Domodedovo Airport expects expanding as it prepares to handle close to a million additional passengers during the month-long tour- nament. “Our main task will be to keep the to welcome the world queues short, and to process passengers quickly and comfortably, so they have enough time to enjoy the pleasant features of the airport such as our shops or 40 cafés, lounges, bars and restaurants,” Daniel Burkard, Director External he says. “A good example of our tailor- Relations, Deputy Airport Director made solutions for FIFA World Cup visitors (Commercial Development), Moscow Domodedovo Airport: “A is that they can use all trains connect- good example of our tailor-made ing the airport with Moscow’s city centre, solutions for FIFA World Cup including the non-stop AeroExpress, for visitors is that they can use all trains connecting the airport with free, just by showing their stadium tickets Moscow’s city centre, including and ‘Fan-ID’.” the non-stop AeroExpress, for Indeed, the FIFA World Cup-related free, just by showing their stadium tickets and ‘Fan-ID’.” traffic will build on passenger numbers that are already performing well. Around 33 million passengers are expected through Moscow Domodedovo in 2018 (30.7 million were handled in 2017). “We have new airline partners launching which the individual person in Russia services to Moscow Domodedovo, and does not feel much about, but the eco- existing airlines increasing frequencies nomic crisis Russia started to come out and aircraft size,” Burkard comments. of. The Rouble having lost almost half of Domodedovo has, nevertheless, its value, or let’s better say, the exchange experienced some traffic changes since rate having become more realistic, drove international sanctions were imposed a number of Russian holiday airlines out against Russia. “Passenger numbers tem- of business. On top of this, the exchange porarily went down,” says Burkard. “The rate made Russians want to explore their reason was not so much the sanctions, own country more than before.”

Moscow Domodedovo’s brand-new international terminal This is why, in 2018, total passen- opens in phases, beginning in mid-June. It is effectively ger numbers are expected to exceed an extension to the existing terminal, as it forms part of Domodedovo’s “all-under-one-roof concept”. pre-crisis levels, but the split between international and domestic passengers will be different than it was four years ago. “Now we have slightly more domestic passengers. It used to be the other way around,” Burkard notes. Commenting on the challenges of doing business in Russia during politically difficult times, he adds: “We are a private business, luckily by no means directly affected by the sanctions, and we believe that visitors will continue to come to Russia, and Russians will continue to travel abroad. Doing business, for my part, has not become more difficult since political relations with the West have cooled down. But as a company active in the travel and cargo sector, we of course welcome any improvement of political relations, as it would stimulate more travel and transportation of goods to and via our airport.”

80 Airport Business Summer 2018 MOSCOW DOMODEDOVO AIRPORT

Around 33 million passengers are expected through Moscow Domodedovo in 2018 (30.7 million were handled in 2017). “We have new airline partners launching New international terminal services to Moscow Domodedovo, and existing airlines increasing frequencies and new runway and aircraft size,” says Daniel Burkard, Director External Relations, Deputy Airport The airport’s brand-new international Director (Commercial Development), Moscow Domodedovo Airport. terminal opens in phases, beginning in mid-June. It is effectively an extension to the existing terminal, as it forms part of Domodedovo’s “all-under-one-roof concept”, which is designed to make it easy for travellers to reach all terminal areas, check-in facilities, arrival halls, shopping and entertainment locations, without having to leave the building. “In a climate with temperatures ranging from -35°C to +35°C and above, we would regard anything else as not very customer-friendly,” Burkard explains. The total size of the new structure is 239,000sqm, which includes 44,000sqm of commercial space (16,000sqm dedicated to retail). “The capacity is at least 15 million additional passengers per year. In the was carefully-selected, following a very number 2. This will speed up operations future, all international flights will arrive at detailed process, because of its attrac- considerably and give us more capacity and depart from what we internally refer tive concept, which has to be looked at in without more runways.” to as T2. Here we will, for the first time at combination with the experience the two Moscow Domodedovo, segregate arrivals companies bring into their joint venture. ‘DME lab’: an “endless source from departures using different levels.” Russia is not an easy market, but a market of creativity” Travel Retail Domodedovo, a joint very responsive to fresh ideas, prestigious Moscow Domodedovo is progres- venture between Gebr. Heinemann and brands and high-quality products. This sive in its approach to the passenger local company Greenway, won the ten- combination is a perfect match with DME.” experience. Indeed, DME Chairman, Dr der to be exclusive duty free operator in Another important project is the Dmitry Kamenshchik, initiated the crea- Domodedovo’s new terminal. It will oper- airport’s new runway, which goes into tion of an innovation lab several years ate 7,000sqm of retail space – around operation in the second half of 2018. ago. Myriad working groups are con- 4,000sqm in the form of a walkthrough “The capacity increase that we will gain stantly looking at new technologies, shop directly behind the security check- doesn’t come directly from additional new behaviours, and examples of global point, and two large areas for various runway capacity, but rather from the best practice from both within and out- fashion and accessories boutiques. fact that the new runway will be located side the industry. “Travellers can expect the most modern further away from the terminal build- “We have presentations and coordination and customer-friendly airport shopping ing, allowing us to add terminal capacity meetings on an almost weekly basis, with area in Eastern Europe,” says Burkard. in that direction in the future,” Burkard Dr. Kamenshchik always participating him- “The range of brands and products will explains. “It also comes with a new set of self,” Burkard comments. “He is not only our top everything offered in our duty free taxiways, including a high-speed taxiway Chairman, but also concentrates very much shops so far. Travel Retail Domodedovo in the location of the current runway on strategic development and is extremely interested in any form of innovation. Many of the solutions we explore in ‘DME lab’ The total size of the new international terminal is 239,000sqm, which includes are tested somewhere in the airport under 44,000sqm of commercial space (16,000sqm dedicated to retail). The capacity is at real-life conditions, rather than to relying on least 15 million additional passengers per year. reports from testers outside. We employ approximately 18,700 people – this is a sheer endless source of creativity, which we would like to dip into even deeper.” Looking ahead, the new international part of Domodedovo’s terminal will grow even larger during the next few years. There are also plans to start constructing additional terminal space for domestic flights, with building permission already granted. “This month, we opened our first multi-storey car park, and I am sure it will not remain the only one. Last, but not least, we continue developing the Domodedovo Aerotropolis on 7,000 hectares of land that have been reserved for this. The airport will, in the future, not just be an airport, but be at the heart of a new city development dedicated to business, learning and living. As you can see – we have a lot of plans for the future.”

Summer 2018 Airport Business 81 OUTSIDE IN Insights from close, but not inside, the airports business

hat can the air transport industry learn from Formula Applying Formula 1 thinking 1? Well, the simple answer W is: far more than you might ever have imagined. A year on from to optimise operations in the the announcement of a collaboration between McLaren Applied Technologies and Deloitte, who have teamed up to air transport industry build data-driven business products for a variety of industries, Airport Business paid a visit to the McLaren Technology Centre An interview with Jim Newton, Global Market Development in Woking, UK to find out how this unique Director, McLaren Applied Technologies, and Martin Bowman, relationship can benefit airports, airlines and their partners. Director, Aviation Technology, Deloitte. By Ryan Ghee McLaren, which is best known for its Formula 1 and automotive businesses, is keen to share its expertise in engineer- “This is all about helping people make manage and navigate your way through a ing, design, sensors, simulations, data and better decisions more often and using Formula 1 race, just as you have to manage analytics to help organisations in other technology to support that decision-mak- and navigate your way through the day at an verticals realise efficiencies and enhance ing process.” airport to reach the best possible outcome. operational performance. Martin Bowman, Director, Aviation Each industry is highly regulated, the rules “We’re particularly focusing on where Technology, Deloitte, added: “We felt change on a continual basis and they’re both there’s a dynamic environment, a con- there must be potential for this within safety critical,” said Newton. stantly changing picture and where there aviation. Aviation is a very dynamic indus- are people within businesses that have try, but it’s not always the most joined-up. The benefits of a closed to tackle the task of understanding that Organisations tend to exist in data siloes, loop system picture, see the way forward, and make when actually there is a lot of potential if this Newton explained that the McLaren the right operational decisions,” explained can feed into a central hub and provide a Formula 1 team reaps the benefits of a Jim Newton, Global Market Development bigger picture. The ability to use these tech- “closed loop system” in which the window Director, McLaren Applied Technologies. nologies to run millions of simulations, often between races – which can be as little as in real time, in order to take a data-driven one week – is used to analyse the latest approach to making decisions will allow a performance using data tools, identify what step-change in thinking.” could have been done better, and rapidly To date, McLaren Applied Technologies implement upgrades. Jim Newton, Global Market and Deloitte have created three proof of “It’s fair to say in aviation there isn’t a Development Director, concepts for products, two of which are closed loop system,” Bowman explained. McLaren Applied Technologies; Airport Business’ Ryan Ghee; for stakeholders in the air transport sector. “There isn’t a formal review process where and Martin Bowman, Director, The collaboration has grabbed attention we analyse what happened, and whether Aviation Technology, Deloitte. partly because of the intriguing paral- any different decisions would have driven lels between F1 and aviation. “You have to a better outcome. Therefore, we don’t feed that back into the process so that when the event happens again in future, we are delivering with the best possible outcome in mind.” Both Newton and Bowman suggested that in order for the air transport industry to achieve meaningful change, a shift in mindset is necessary. One area that this applies to is how to make use of the vast amount of data available. “People talk a lot about big data; we prefer small, important data, and the right data,” Newton stated. In order to realise the potential offered by engineering, sensors, simulations, data and analytics, greater collaboration between air transport industry stakeholders is essential, Newton added. “There’s only so far this industry, or any other industry, can go by optimising things on individual bases. The next big step in performance is probably available where those previously separate worlds start working together, sharing performance data and ways of working in a much more open and collaborative manner. That should be good for everyone, right through to the passenger.”

82 Airport Business Summer 2018

This year’s target at Oslo Airport: 28.8 million smiles

Oslo Airport was the highest ranked Nordic airport in this April’s ASQ customer survey. In 2017, our passenger growth rate was 7.6 per cent and 27.5 million people passed through our airport. An almost similar growth rate will leave us with nearly 29 million people to please, or to not displease. That’s why we have set a goal that no passenger should have to wait in the security lane for more than six minutes.

We also aim to please seafood lovers around the globe, by revolutionizing seafood transportation. A state-of-the-art, fully automated seafood terminal opens here at OSL in a few years’ time. To sum it all up, it’s safe to say that you have not heard the last of Avinor Oslo Airport.

avinor.no/aviation