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Genpact Looks to a New Era Beyond “General Electric's Provider”
A Horses for Sources Rapid Insight Genpact Looks to a New Era beyond “General Electric’s Provider” Mike Atwood, Horses for Sources Phil Fersht, Horses for Sources In its first industry analyst conference, leading business process outsourcing (BPO) provider Genpact emphasized its business, today, is much broader than supporting General Electric’s back office and primarily delivering finance and accounting (F&A) services. The global service provider surpassed the $1 billion revenue threshold, in 2008 and new opportunities and challenges have emerged to scale and diversify its growing services business. “Tiger” Tyagarajan (Chief Operating Officer) and Bob Pryor (Executive Vice President, responsible for sales, marketing and new business development globally) co-hosted on May 18-19 in Cambridge, MA what Genpact billed as its first analyst and advisor conference. The event was well attended by all the analyst firms and many of the consulting firms which regularly help clients hire BPO firms such as Genpact. The largest of the advisory firms present was EquaTerra, which currently advises on the lion’s share of the BPO business. All and all, it was a good first effort, and more open than many service provider events we have attended in the past. The headline message was that the majority of Genpact’s business is no longer with its former parent GE (currently about 40 percent). In fact, its GE business actually declined last year as a percentage of total revenues. Further, only about one third of its business is now in finance and accounting outsourcing (FAO). As demand in other areas grows, Genpact will continue to verticalize its offerings in areas such as back office processing for financial institutions and healthcare companies, in addition to developing its IT services, and knowledge process outsourcing (KPO))/analytics offerings. -
Our Comments to the FCC on the NTIA Petition for Rulemaking On
Before the Federal Communications Commission Washington, DC 20554 In the Matter of ) ) National Telecommunications ) RM – 11862 and Information Administration ) ) Petition for Rulemaking to ) Clarify provisions of Section 230 ) Of the Communications Act of 1934 ) COMMENTS OF TECHFREEDOM (CORRECTED) 110 Maryland Ave NE Suite #205 Washington, DC 20002 Dated: September 2, 2020 Before the Federal Communications Commission Washington, DC 20554 In the Matter of ) ) National Telecommunications ) RM – 11862 and Information Administration ) ) Petition for Rulemaking to ) Clarify provisions of Section 230 ) Of the Communications Act of 1934 ) COMMENTS OF TECHFREEDOM: EXECUTIVE SUMMARY Section 230 is the law that made today’s Internet possible. The law has allowed websites to host content created by users without, as the bill’s author, Rep. Chris Cox (R-CA), warned in 1995, “spending vast sums of money trying to define elusive terms that are going to lead to a flood of legal challenges.” Without the broad protections of 230(c)(1) in particular, websites would face “death by ten thousand duck-bites” in the form of massive litigation risks. NTIA asks the FCC to turn this law on its head, but the FCC has no authority to reinterpret the statute. The plain language and the legislative history of Section 230 demonstrate that Congress did not intend to grant any regulatory authority to the FCC. Instead, as Rep. Cox declared, Congress did “not wish to have a Federal Computer Commission with an army of bureaucrats regulating the Internet.” Under the statute’s express terms, the “interactive computer service” providers protected by Section 230 are not “information service providers,” nor are they otherwise subject to the FCC’s jurisdiction. -
Cruising the Information Highway: Online Services and Electronic Mail for Physicians and Families John G
Technology Review Cruising the Information Highway: Online Services and Electronic Mail for Physicians and Families John G. Faughnan, MD; David J. Doukas, MD; Mark H. Ebell, MD; and Gary N. Fox, MD Minneapolis, Minnesota; Ann Arbor and Detroit, Michigan; and Toledo, Ohio Commercial online service providers, bulletin board ser indirectly through America Online or directly through vices, and the Internet make up the rapidly expanding specialized access providers. Today’s online services are “information highway.” Physicians and their families destined to evolve into a National Information Infra can use these services for professional and personal com structure that will change the way we work and play. munication, for recreation and commerce, and to obtain Key words. Computers; education; information services; reference information and computer software. Com m er communication; online systems; Internet. cial providers include America Online, CompuServe, GEnie, and MCIMail. Internet access can be obtained ( JFam Pract 1994; 39:365-371) During past year, there has been a deluge of articles information), computer-based communications, and en about the “information highway.” Although they have tertainment. Visionaries imagine this collection becoming included a great deal of exaggeration, there are some the marketplace and the workplace of the nation. In this services of real interest to physicians and their families. article we focus on the latter interpretation of the infor This paper, which is based on the personal experience mation highway. of clinicians who have played and worked with com There are practical medical and nonmedical reasons puter communications for the past several years, pre to explore the online world. America Online (AOL) is one sents the services of current interest, indicates where of the services described in detail. -
Develop-21 9503 March 1995.Pdf
develop E D I T O R I A L S T A F F T H I N G S T O K N O W C O N T A C T I N G U S Editor-in-Cheek Caroline Rose develop, The Apple Technical Feedback. Send editorial suggestions Managing Editor Toni Moccia Journal, a quarterly publication of or comments to Caroline Rose at Technical Buckstopper Dave Johnson Apple Computer’s Developer Press AppleLink CROSE, Internet group, is published in March, June, [email protected], or fax Bookmark CD Leader Alex Dosher September, and December. develop (408)974-6395. Send technical Able Assistants Meredith Best, Liz Hujsak articles and code have been reviewed questions about develop to Dave Our Boss Greg Joswiak for robustness by Apple engineers. Johnson at AppleLink JOHNSON.DK, His Boss Dennis Matthews Internet [email protected], CompuServe This issue’s CD. Subscription issues Review Board Pete “Luke” Alexander, Dave 75300,715, or fax (408)974-6395. Or of develop are accompanied by the Radcliffe, Jim Reekes, Bryan K. “Beaker” write to Caroline or Dave at Apple develop Bookmark CD. The Bookmark Ressler, Larry Rosenstein, Andy Shebanow, Computer, Inc., One Infinite Loop, CD contains a subset of the materials Gregg Williams M/S 303-4DP, Cupertino, CA 95014. on the monthly Developer CD Series, Contributing Editors Lorraine Anderson, which is available from APDA. Article submissions. Ask for our Steve Chernicoff, Toni Haskell, Judy Included on the CD are this issue and Author’s Guidelines and a submission Helfand, Cheryl Potter all back issues of develop along with the form at AppleLink DEVELOP, Indexer Marc Savage code that the articles describe. -
Shall I Be Your Chat Companion?” Towards an Online Human-Computer Conversation System
“Shall I Be Your Chat Companion?” Towards an Online Human-Computer Conversation System Rui Yan1;3 Yiping Song2 1Institute of Computer Science 2Department of Computer and Technology (ICST) Science and Technology Peking University Peking University Beijing 100871, China Beijing 100871, China [email protected] [email protected] Xiangyang Zhou3 Hua Wu3 3Baidu Inc. 3Baidu Inc. No. 10 Xibeiwang East Road, No. 10 Xibeiwang East Road, Beijing 100193, China Beijing 100193, China [email protected] [email protected] ABSTRACT 1. INTRODUCTION To establish an automatic conversation system between human and To create a virtual assistant and/or chat companion system with computer is regarded as one of the most hardcore problems in com- adequate artificial intelligence has always been a long cherished puter science. It requires interdisciplinary techniques in informa- goal for researchers and practitioners. It is believed to be chal- tion retrieval, natural language processing, and data management, lenging for computers to maintain a relevant, meaningful and con- etc. The challenges lie in how to respond like a human, and to tinuous conversation with humans. How to respond like a human maintain a relevant, meaningful, and continuous conversation. The generally involves interdisciplinary techniques such as information arrival of big data era reveals the feasibility to create such a system retrieval, natural language processing, as well as big data manage- empowered by data-driven approaches. We can now organize the ment. A significant amount of efforts have been devoted to the conversational data as a chat companion. In this paper, we intro- research for decades, and promising achievements have been grad- duce a chat companion system, which is a practical conversation ually achieved so that we can expect real applications in real life, system between human and computer as a real application. -
THE FUTURE of IDEAS This Work Is Licensed Under a Creative Commons Attribution-Noncommercial License (US/V3.0)
less_0375505784_4p_fm_r1.qxd 9/21/01 13:49 Page i THE FUTURE OF IDEAS This work is licensed under a Creative Commons Attribution-Noncommercial License (US/v3.0). Noncommercial uses are thus permitted without any further permission from the copyright owner. Permissions beyond the scope of this license are administered by Random House. Information on how to request permission may be found at: http://www.randomhouse.com/about/ permissions.html The book maybe downloaded in electronic form (freely) at: http://the-future-of-ideas.com For more permission about Creative Commons licenses, go to: http://creativecommons.org less_0375505784_4p_fm_r1.qxd 9/21/01 13:49 Page iii the future of ideas THE FATE OF THE COMMONS IN A CONNECTED WORLD /// Lawrence Lessig f RANDOM HOUSE New York less_0375505784_4p_fm_r1.qxd 9/21/01 13:49 Page iv Copyright © 2001 Lawrence Lessig All rights reserved under International and Pan-American Copyright Conventions. Published in the United States by Random House, Inc., New York, and simultaneously in Canada by Random House of Canada Limited, Toronto. Random House and colophon are registered trademarks of Random House, Inc. library of congress cataloging-in-publication data Lessig, Lawrence. The future of ideas : the fate of the commons in a connected world / Lawrence Lessig. p. cm. Includes index. ISBN 0-375-50578-4 1. Intellectual property. 2. Copyright and electronic data processing. 3. Internet—Law and legislation. 4. Information society. I. Title. K1401 .L47 2001 346.04'8'0285—dc21 2001031968 Random House website address: www.atrandom.com Printed in the United States of America on acid-free paper 24689753 First Edition Book design by Jo Anne Metsch less_0375505784_4p_fm_r1.qxd 9/21/01 13:49 Page v To Bettina, my teacher of the most important lesson. -
CSE 127 Computer Security Stefan Savage, Spring 2018, Lecture 16
CSE 127 Computer Security Stefan Savage, Spring 2018, Lecture 16 Network Security I Objectives ▪ Understand – Architecture of the Internet protocol suite (TCP/IP) ▪ CSE123 in 20mins – Common weaknesses in networking protocols – Available mitigations and their limitations Review: Internet Protocol Suite ▪ Application Layer – Examples: SMTP, FTP, SSH, HTTP, etc. ▪ Transport Layer: Port-addressed host-to-host communications (on LAN or WAN). – User Datagram Protocol (UDP): single packet transmission with no reliability or ordering mechanisms. – Transmission Control Protocol (TCP): connection establishment, reliable transmission, and flow-control. ▪ Internet Layer (IP): Fragmentation, reassembly, and end-to-end (across network boundaries) routing of data packets. – Provides a uniform interface that hides the underlying network topology. ▪ Link Layer: Transmission of data frames within a local network (without intervening routers). – Example: Ethernet ▪ Physical Layer: Transmission of raw bits (rather than logical data packets) over a physical data link connecting network nodes. – Example: 100BASE-T – [Technically not part of the Internet Protocol Model, but is still there] Review: Internet Protocol Suite https://en.wikipedia.org/wiki/Internet_protocol_suite Review: Internet Protocol Suite https://en.wikipedia.org/wiki/Internet_protocol_suite TCP/IP Protocol Stack by Example ▪ ROUGHLY, what happens when I click on a URL while UCSD’s network? My computer www.yahoo.com Application Layer (HTTP) ▪ Turn click into HTTP GET request GET http://www.yahoo.com/r/mp HTTP/1.1 Host: www.yahoo.com Connection:keep-alive … Application Layer (Name Resolution) ▪ Where is www.yahoo.com? What’s the address for www.yahoo.com My computer Oh, you can find it at 64.58.76.177 132.239.9.64 Local DNS server 132.239.51.18 Transport Layer (TCP) ▪ Break message into packets (TCP segments) ▪ Should be delivered reliably & in-order GET http://www.yahoo.com/r/mp HTTP/1.1 Host: www.yahoo.com Connection:keep-alive … 3 yahoo.c 2 p://www. -
Pre-Recorded Video Lectures Vs. Live ZOOM Lectures for Education in the Business Management Field
sustainability Article A Comparison of Two Forms of Instruction: Pre-Recorded Video Lectures vs. Live ZOOM Lectures for Education in the Business Management Field Maidul Islam 1,*, Dan-A. Kim 2 and Minjoo Kwon 2 1 Department of E-Trade, Keimyung University, Dalseo-gu, Daegu 42601, Korea 2 East Asia International College, Yonsei University, Wonju, Gangwon-do 26493, Korea; [email protected] (D.-A.K.); [email protected] (M.K.) * Correspondence: [email protected]; Tel.: +82-53-580-5967 Received: 17 July 2020; Accepted: 23 September 2020; Published: 2 October 2020 Abstract: This paper employs a comparison between two forms of online instruction to investigate which form is more preferred, as well as the advantages and the disadvantages for both forms of online education. The data for the research were collected via an online questionnaire that was purposely created for the research. A sample of 26 undergraduate students of Yonsei University, South Korea, were employed for this study. Pre-tests and post-tests were performed to compare between pre-recorded video lectures and live ZOOM lectures. The results show that students prefer pre-recorded video lectures to live ZOOM lectures; 53.8% chose pre-recorded video lectures, 7.7% chose live ZOOM lectures, and 30.8% chose both pre-recorded and ZOOM lectures when they were asked to select their preferred method of learning. Furthermore, we asked several questions, and the mean values were compared. The results of this research showed that pre-recorded video lectures are preferred to live ZOOM lectures due to their flexibility, convenience, and educational effectiveness. -
What Is REALLY Driving Digital Transformation EQUIPMENT LEASING and FINANCE ASSOCIATION Panel Members Moderator: John Deane CEO the Alta Group [email protected]
EQUIPMENT LEASING AND FINANCE ASSOCIATION What is REALLY Driving Digital Transformation EQUIPMENT LEASING AND FINANCE ASSOCIATION Panel Members Moderator: John Deane CEO The Alta Group [email protected] Presenters: Jim Ambrose Jeff Berg President, Equipment Finance EVP - North America GE Capital Healthcare Equipment Finance DLL [email protected] [email protected] Tiger Tyagarajan President & CEO Genpact [email protected] EQUIPMENT LEASING AND FINANCE ASSOCIATION Digitization: A definition “Digitization is the use of digital technologies to change a business model and provide new revenue and value- producing opportunities; it is the process of moving to a digital business.” Source: EQUIPMENT LEASING AND FINANCE ASSOCIATION Digitization of Marketing Timeline EQUIPMENT LEASING AND FINANCE ASSOCIATION Digitization Drivers: The 4 C’s Customers Costs Competition Compliance • Increased • Reduce cost to serve • New entrants • Know your expectations • Deliver process • New business customer • Less loyalty improvements models • Anti-money • Digital lifestyle • Drive agility and • Technology laundering flexibility players … • Anti-fraud Apple • Reduce headcount Google • Risk management and OpEx LinkedIn • Capital adequacy Facebook EQUIPMENT LEASING AND FINANCE ASSOCIATION Why Worry? Because if you don’t digitize … then someone else will EQUIPMENT LEASING AND FINANCE ASSOCIATION DLL Express Finance mobile application Financing at your fingertips Jeffrey Berg EVP - North America – DLL Financial Solutions Partner EQUIPMENT -
Case Study: Internet Explorer 1994..1997
Case Study: Internet Explorer 1994..1997 Ben Slivka General Manager Windows UI [email protected] Internet Explorer Chronology 8/94 IE effort begins 12/94 License Spyglass Mosaic source code 7/95 IE 1.0 ships as Windows 95 feature 11/95 IE 2.0 ships 3/96 MS Professional Developer’s Conference AOL deal, Java license announced 8/96 IE 3.0 ships, wins all but PC Mag review 9/97 IE 4.0 ships, wins all the reviews IE Feature Chronology IE 1.0 (7/14/95) IE 2.0 (11/17/95) HTML 2.0 HTML Tables, other NS enhancements HTML <font face=> Cell background colors & images Progressive Rendering HTTP cookies (arthurbi) Windows Integration SSL Start.Run HTML (MS enhancements) Internet Shortcuts <marquee> Password Caching background sounds Auto Connect, in-line AVIs Disconnect Active VRML 1.0 Navigator parity MS innovation Feature Chronology - continued IE 3.0 (8/12/96) IE 3.0 - continued... IE 4.0 (9/12/97) Java Accessibility Dynamic HTML (W3C) HTML Frames PICS (W3C) Data Binding Floating frames HTML CSS (W3C) 2D positioning Componentized HTML <object> (W3C) Java JDK 1.1 ActiveX Scripting ActiveX Controls Explorer Bars JavaScript Code Download Active Setup VBScript Code Signing Active Channels MSHTML, SHDOCVW IEAK (corporations) CDF (XML) WININET, URLMON Internet Setup Wizard Security Zones DocObj hosting Referral Server Windows Integration Single Explorer ActiveDesktop™ Navigator parity MS innovation Quick Launch, … Wins for IE • Quality • CoolBar, Explorer Bars • Componetization • Great Mail/News Client • ActiveX Controls – Outlook Express – vs. Nav plug-ins -
Browsers Supported
System and Browser Requirements for Online Bill Pay (Revised June, 2013) The following list describes systems and browsers that are classified as “Supported” and “Allowed” for PayLynx online bill pay. While the billpay application functions properly with other browser and platform combinations, PSCU recommends only those on the following list: Microsoft Windows: Windows 8: Supported - IE 10*, Firefox & Chrome – Current Stable Release Allowed - JAWS 14, IE 9* Windows 7: Supported - IE 9*, Firefox & Chrome – Current Stable Release Allowed – IE 10, JAWS 14.0 * Internet Explorer 9 supported when used in Compatibility Mode http://windows.microsoft.com/en-US/internet-explorer/use-compatibility-view#ie=ie-9 Macintosh: OS X 10.7 – Safari 6.x, Allowed - Firefox & Chrome – Current Stable Release OS X 10.6 – Safari 6.x, Allowed - Firefox & Chrome – Current Stable Release Browser Notes: • JavaScript – is required for the application to function optimally. • Cookies – the browser must be set to allow cookies and/or explicitly allow 3rd party cookies. • Screen Resolution – 800 x 600 VGA or higher • Windows Display Properties Settings – should be 96 dpi (Windows default) • Browser Text Size – should be Medium Blocked Browsers: The following browsers are programmatically blocked from use: • Microsoft Windows – CompuServe, Netscape • Macintosh – Microsoft IE Macintosh Screen Capture: • Apple/Shift/3 – Captures the entire screen • Apple/Shift/4 – Click and drag the pointer and release mouse button to capture a portion of the screen. Links for Browsers: • Microsoft http://windows.microsoft.com/en-US/windows/products/internet-explorer • Apple http://www.apple.com/downloads/ • Mozilla http://www.mozilla.org/products/firefox/ • Google http://www.google.com/chrome/ • JAWS http://sales.freedomscientific.com/ProductInfo.aspx?productid=340014-001 Browser Category Definitions: • Supported – All functionality of the product has been tested and successfully meets functional and design requirements. -
Competing in Book Retailing
COMPETINGCOMPETING ININ CENTER FOR RESEARCH BOOK RETAILING: ON INFORMATION TECHNOLOGY AND THE CASE OF AMAZON.COM ORGANIZATIONS University of California, Irvine AUTHORS: 3200 Berkeley Place Aarti Shrikhande and Irvine, California 92697-4650 Vijay Gurbaxani and Graduate School of Management NOVEMBER 1999 Acknowledgement: This research has been supported by grants from the CISE/IIS/CSS Division of the U.S. National Science Foundation and the NSF Industry/University Cooperative Research Center (CISE/EEC) to the Center for Research on Information Technology and Organizations (CRITO) at the University of California, Irvine. Industry sponsors include: ATL Products, the Boeing Company, Bristol-Myers Squibb, Canon Information Systems, IBM, Nortel Networks, Rockwell International, Microsoft, Seagate Technology, Sun Microsystems, and Systems Management Specialists (SMS). The authors would like to thank Asish Ramchandran for his assistance on this project. TABLE OF CONTENTS INTRODUCTION....................................................................................................................................................................1 INDUSTRY ENVIRONMENT AND COMPETITION .......................................................................................................2 FIRM LEVEL ANALYSIS ......................................................................................................................................................9 BUSINESS MODEL .........................................................................................................................................................9