Job Description Job title: Knowledge Management (KM) Assistant Department: Knowledge Management Team Jurisdiction: Guernsey
Purpose of the role To work with a dynamic pan-jurisdiction Knowledge Management Team to drive knowledge transfer across the organisation through maximising the utilisation of existing systems and available resources
Act as KM ambassador within the Guernsey office through the provision of core administrative processes aligned to the delivery of knowledge share
The KM Team sits within the central Service Innovation function and plays an integral role in pioneering new ways of working through effective management and collaboration of resources
Key Responsibilities • Lead improvements to the Guernsey CEPD process through creation, maintenance and continual shaping of a targeted series of training sessions, relevant and timely to local fee-earners • Support the growth in quality precedents uploaded to the central KM database and build continued momentum in the visibility/use/effectiveness of the system tools across the fee-earner population • Support the ongoing delivery of a tailored and relevant client briefing process through collaboration with other departments and jurisdictions to ensure roles/responsibilities and maintenance of the end-to-end cycle is efficient and effective • Establish role as being local lead point of contact in the continued drive in the use of document automation, becoming an SME on the relevant applications (incl. coding of basic local documents) • Manage the hard copy library for the office, in line with budget requirements, to maximise its usage and relevance to fee-earners • Act as local KM ambassador for the wider KM Team global programme, ensuring that local stakeholders are kept updated throughout on deliverables/progress • Provide administrative support to the locally based Professional Support Lawyer (PSL) to maximise KM impact within the jurisdiction • Create and circulate legal know how update bulletins as required by service lines • Conduct periodic refresher training for legal fee earners and induction training for new starters on legal online resource tools, KM database and document automation systems • Provide the KM team and wider business with relevant MI to identify areas for improvement or general updates on the firms’ use of KM resources • Support the drive for KM to improve and enhance client service and to give the firm a competitive advantage, working in in conjunction with marketing and BD to promote KM services and products • Actively contribute to a culture of valuing and leveraging the firm’s knowledge by assisting with training, marketing and communications and attending face to face meetings to raise the profile of the KM team, promote its services and encourage contribution from fee earners
ADMIN-34570320-1
Job description (cont.)
• Actively take part in close collaboration between KM team members, pan jurisdiction, to support consistent levels of KM Team service across the different offices, adopting the Ogier Best Way for common processes
Competencies • Proven strong IT skills in MS Office packages and the ability to learn new IT packages • Experience with knowledge management systems, processes and procedures, together with an understanding of the legal services sector (desirable but not essential) • Proven ability to form and maintain highly effective working relationships with all levels of seniority • Demonstrated excellent written and oral communication skills and the ability to clearly and accurately convey information • Outstanding organisational skills • Tenacious approach to project management, delivery and follow-up
Contact To apply for this role please send your CV to [email protected]
Regulatory information can be found at ogier.com
ADMIN-34570320-1