What we do at Grove All about us - who we are and what we do

We’re helping to Liberate Organisations by enabling business from Anywhere at Any Time on Any Device

V2 Foreword

The way enterprise business operates is changing. Business is now working with and competing on an international level; in different locations, across different time zones and speaking different languages. The ability to share information and collaborate quickly across these traditional barriers has never been more highly valued. Size of business is no longer the winning feature, it is time-to-market and the ability to adapt in a functional and agile way that makes the difference in an increasingly competitive environment.

Google solutions enable organisations to be productive, collaborative and flexible in a highly secure, always- on environment. The benefits outlined on pages 8 and 9 detail the ways in which , through Grove, can support your business; offering a platform that enables you to focus, with confidence, on the things you do best. Furthermore, Grove and Google offer business leaders and IT departments a way to evolve their operations strategically, at a pace that suits unique business requirements.

Is data security and service availability a concern? Google data centres are SSAE 16 Type II-audited, ISO 27001 certified and has achieved the U.S. Federal Government’s FISMA certification. 24/7/365 access and a 99.9% uptime is guaranteed with no scheduled downtime.

Do you want to INCREASE productivity and REDUCE operating costs? Access information from anywhere and work with colleagues on the same documents at anytime, whether in the office, on the road or at home. This means users will be more productive, and the inherent cost savings associated with a model means reduced operating costs.

Does having to upgrade your software every time a new version becomes available frustrate you? Google solutions are cloud-based, software updates are just a refresh away.

Adopting a cloud strategy involves an essential evolution in technology, and as such, Change Management is a key part of your cloud journey. The evaluation and deployment approach you select is unique to your requirements, and, by partnering with Grove you can be assured of a seamless transition where the full benefits of Google are realised with minimal disruption and fully comprehensive end-user training.

As a Google Enterprise Partner as well as a Google Apps Premier Enterprise Reseller with a dedicated and highly skilled team of Change Management and Certified Deployment specialists, we are best placed to be your strategic cloud partner.

Kindly, Philip Witheridge Grove Group Founder & CEO

2 www.groveis.com | [email protected] Contents

Who we are 4 What we do 5 Why Grove 6 What we believe 7 The benefits of going Google 8 Google+ for Business 10 Google Apps for Business 11 Google Apps Vault 12 Google 13 Google 14 15 Google Geospatial 16 Appliance 17 ClearFormat Email Branding 18 Email Ingestion 18 Email Continuity 19 Hosted Web Security 19 Penetration Testing 20 Proactive DDoS Defence 20 Single Sign-on 21 Your Journey to the Cloud 22

www.groveis.com | [email protected] 3 Who we are Ex Grove Group engage with customers on their Google Journey. m of pert Tea s By adopting leading edge technologies, our clients can drive value and benefit into their organisations which enables business agility, flexibility and mobility delivering competitive advantage.

As a leading Google Premier Enterprise reseller serving over 2,000 customers worldwide, we help our clients realise the benefits from their Google journey. Grove is delivering on the consumerisation of business.

Start your Grove Google journey now!

Established in 2005 with offices in the UK, USA and South Africa we support:

400,000 end-users globally, and our Superior Service Delivery has resulted in a 98% Retention rate of our Clients & Partners

4 www.groveis.com | [email protected] What we do

Google+ Apps Devices Platform Geo Search Google+ makes Everything your A new type of Build and run Make it easy for Google Search sharing on the business needs computer. Fast, your Apps, host your clients & for your business. web more like coupled with with built in your sites & store colleagues to The search sharing in the the tools your security, Apps your data. view, understand, experience real world. employees want. and automatic and make shared by updates - decisions about millions across everything is location-based the globe can safely stored in information. be harnessed by the Cloud. your company.

Discovery & Planning 24/7/365 GNOC Support

Design & Configuration Project Management

Product Training Change Management

Provide safe custody for historical Providing insights Brand your email data by Cloud-based into any system Ensure everyday uploading it from web security vulnerabilities Access uninterrupted business email our secure data that blocks the resulting from cloud-based access to promoting and centres directly threats before ineffective or applications with business-critical advertising your to the Google they reach your incorrect system a single login. email. business. systems. organisation. configurations. Single Email ClearFormat Email Hosted Network Security Sign-on Continuity Email Branding Ingestion Web Security DDoS Pen Testing

www.groveis.com | [email protected] 5 WHY GROVE?

We offer your business Our priority is building All the benefits of a great partnership with you & your The Cloud business 24.7.365 + Google Apps Our Experience, Global Premier Global Support Enterprise Reach Team & Passion Partner

We continually ask our customers for feedback and this is what they say... Highlights • We’re a Google Postini Distributor in EMEA 88% • We’re a Google Enterprise Partner 90% • We’re a Google Apps Premier Enterprise of clients are very of customers who Reseller satis ed with their receive Support from • We have a team of Google Apps Certified Post-Sale Service Grove would Deployment Specialists 98% happily refer us • Our biggest customer has 120,000 users Customer and our smallest has 1 Retention Rate • Your data is protected by the highest level of Google security which is ISO 27001, SSAE 16 / ISAE 3402 / SAS 70 Type II audited and FISMA certified Awards #1 Grove Growth 1,714% 400,000 End users 2,000 Customers 2012 45 Countries 60 Staff 4 Offices

2010 & 2011 2008 & 2009

‘05 ‘06 ‘07 ‘08 ‘09 ‘10 ‘11 ‘12 6 www.groveis.com | [email protected] What we believe

We believe in the future of and Google. We believe in a new business environment. WHY GROVE? We believe business trends are changing the way we work.

There has been a fundamental change in the way business operates. The past was about our personal productivity We offer your business Our priority is building - locking talented minds away in cubicles to work tirelessly on independent ideas that might never evolve. The All the benefits of a great partnership future is about working together, collaborating across the historical boundaries of location, language and indeed with you & your company. Business is also facing growing micro and macro challenges. business The Cloud To embrace this future and to maintain a competitive advantage, business needs to evolve. The developments 24.7.365 in Cloud Computing are what make this future possible and, together with Google, Grove will support you on + Google Apps your cloud journey. Our Experience, Global Premier Global Support Enterprise Reach Work used to be... Team & Passion Partner Focused Capable Broswer

We continually ask our customers for feedback Big Screen and this is what they say... Highlights Stationary • We’re a Google Postini Distributor in EMEA Efficient Input Fast Connection 88% • We’re a Google Enterprise Partner 90% • We’re a Google Apps Premier Enterprise Comfortable of clients are very of customers who Reseller satis ed with their receive Support from • We have a team of Google Apps Certified Powerful Post-Sale Service Grove would Deployment Specialists CPU 98% happily refer us • Our biggest customer has 120,000 users Customer and our smallest has 1 Retention Rate • Your data is protected by the highest level of Google security which is ISO 27001, SSAE 16 / ISAE 3402 / SAS 70 Type II audited and FISMA certified What work is now... Awards #1 It’s about the transformation of Grove Growth 1,714% Culture, Business and Technology. 400,000 End users Value is in the development of a 2,000 Customers business network. Evolution of Business 2012 45 Countries 60 Staff Business needs to be adaptable and collaborative on a global level. 4 Offices

2010 & 2011 2008 & 2009

‘05 ‘06 ‘07 ‘08 ‘09 ‘10 ‘11 ‘12 www.groveis.com | [email protected] 7 Images courtesy of @brad_frost and freedigitalphotos.net The Benefits of Going Google Google is uniquely positioned to deliver a 100% web vision. They are ‘web native’ - born on the web, on an enormous scale and based on engineering excellence.

Security & Privacy First • Your data belongs to you. You to control it, including who you share it with and how you share it • Google Apps & Data Centres are SSAE 16 Type II-audited, ISO 27001 certified and have achieved the U.S. Federal Government’s FISMA certification • 24/7/365 Access. Guaranteed 99.9% uptime with no scheduled downtime • Google Apps offers an extra layer of security with two factor authentication

Work Together • Collaborate effortlessly across teams, companies and locations • Share and edit many types of – docs, spreadsheets, presentations and more – in real time. Forget all the time- wasting email back and forth over multiple file versions; storing docs in the cloud means everyone automatically has the latest version of any file. Doesn’t that make sense?

Stay Connected from Anywhere • Your work is automatically saved in the cloud • You have access to your email, calendar, documents, and sites and are able to work securely, no matter where you are in the world and what device you’re on • Every employee can be productive from anywhere, using any device with an connection

8 www.groveis.com | [email protected] Go Green • Reduce both your company’s overall expenses and its environmental impact. Apps is powered by Google’s energy-efficient data centres, so it’s less energy and carbon-intensive than on-premise servers • Spend less on electricity and IT infrastructure. Take : moving your email hosting from on-premise to the cloud could make you up to 80x more energy efficient. • Collaborative tools such as video chat and shared documents help employees feel like they’re in the same room. You’ll reduce extraneous employee travel, office materials, and your overall environmental footprint.

Invisible IT • Spend less time managing your IT infrastructure • Always have access to the latest software, including the newest features and security updates • No need to buy or maintain servers and everything can be managed from a single interface

Get Stuff Done Faster • Streamline everyday tasks like invoicing, budgeting, scheduling and more. Create an invoice template in , balance your budget by sharing a single spreadsheet or let suggest times for your team to meet • Less time is spent training as the tools are already familiar to millions • Search and Share information quickly and easily with the Google search algorithms

Reduce Costs, increase productivity and mobility and enable collaboration, integration and innovation. www.groveis.com | [email protected] 9 Google+ for Business

Google+ makes sharing on the web more like sharing in the real world. Google+ is automatically available to you through Google Apps, all you need to do is turn it on for your organisation.

Once Google+ is turned on, your users just need to sign up at google.com/+ to get started.

Circles & Posts Circles make it easy to share the right things with the right people, just like in real life. With circles, you can share some things with close friends and others with your family. In addition to sharing publicly or with your circles, you’ll also have the option to share with everyone in your organisation, even if you haven’t added all of those people to a circle. Circles allow you to segment your connections into groups, enabling you to share different content with different people, or everyone - your choice.

Furthermore, videos and pictures in your are available to be shared within Google+.

Hangouts Hangouts let you set up one-click video conversations with customers and colleagues alike. Get face-to-face product feedback, help customers solve problems or simply get to know them better.

Collaborate with remote colleagues on shared documents in real time, all over high-quality, easy-to- use video chat. You can even broadcast and record your conversations using Hangouts On Air, letting you reach thousands of people around the world at once.

Combine multi-person video chat with screen sharing and collaboration in Google Docs and lets you work together on projects, even when your team can’t be in the same room.

Share, Promote & Measure Share: Different people are interested in different parts of your business. Whether it’s breaking news, updates, promotions, links, photos - even talking face-to-face with groups via easy-to-use video chat - Google+ lets you easily share the right things with the right customers.

Promote: Help word get around. Put the +1 button anywhere you’d like people to be able to recommend your business, products or services to friends and contacts all across the web.

Measure: How’s your page doing and how could it do better? Google+ makes it easy to learn more about how your followers’ interactions on your page affect your brand and your business.

10 www.groveis.com | [email protected] Google Apps for Business

Everything your business needs coupled with the tools your employees want.

Google Apps is a set of simple yet powerful communication and collaboration tools for businesses. The suite includes secure, reliable workplace tools for email, chat, calendar, document creation, video sharing and project websites, and allows for easy extensibility with hundreds of applications in the Google Apps Marketplace.

It is 100% web-based, which means software updates are as easy as refreshing your web browser. With Google Apps, there are no servers to purchase and maintain, reducing IT cost and complexity. The suite offers your users the familiar experiences of Gmail, Google Calendar, Google Docs and other tools already used by hundreds of millions of people in their personal lives, so minimal training and support is required.

The suite offers all of the benefits of traditional office productivity suites, with the added benefit that employees can access their content anywhere, anytime, via any device - resulting in increased productivity while reducing costs.

The Google Apps for Business suite includes:

Gmail for Business Web-based email with 25GB of Powerful website creation tool, storage per user, 99.9% uptime ideal for building intranets and wikis SLA, Google-powered email search with no prior coding knowledge functionality and powerful anti- required. spam capabilities. Google Apps Vault An optional extra, Google Apps Google Calendar Vault adds easy-to-use, enterprise- Keep track of your meetings online class Archiving, Retention and and share your calendar with eDiscovery capabilities to Google others. Apps - search, find and preserve your electronic information. Google Docs Work together on documents and spreadsheets in real-time without the hassle of multiple versions or attachments.

Google Drive All your files – everywhere. More... Access your files on your desktop, Google Apps users have access to a number of mobile phone or tablet, and at other services, including , Video drive.google.com. Conference, Google Marketplace, , Chrome, Cloud Connect and Google+.

www.groveis.com | [email protected] 11 Google Apps Vault

Add easy-to-use, enterprise-class Archiving, Retention and eDiscovery capabilities to Google Apps - search, find and preserve your electronic information.

Google Apps Vault adds advanced data management and information governance capabilities to Google Apps. It is a next- generation archive, retention, and eDiscovery solution for Apps built on a modern, 100% web-based architecture. Benefit from extended features, advanced Google Apps Vault helps protect your business from legal risks. functionality, and improved capabilities such as domain-wide search of Gmail and on-the-record Gmail chat. It offers an easier way to create data management policies and automated capabilities to preserve relevant information. With the ability to search and manage data based on terms, dates, senders, recipients and labels, Vault helps you find the information you need, when you need it.

Key Features Benefit from:

1. A single archive for email: Information is centrally 1. Reduced litigation and compliance risk: stored and data is managed in-place. Governance information governance & eDiscovery capabilities policies are applied directly to the data store, help businesses easily define and automatically eliminating the need to duplicate data ina enforce email retention, disposition and legal separate archive and reducing the risks associated hold. with data movement and spoliation. 2. Lower costs: Traditional IT environments often 2. Email & chat retention policies: Define retention face high costs when managing, collecting and rules for Gmail and chat . Once a message preserving email. Messages can often be dispersed reaches the end of its retention period, disposal into multiple locations such as network drives, (also called disposition) is automatic, ensuring user’s hard drives, laptops, and mobile devices; compliance with retention policies. making it time consuming and expensive to search for, identify, preserve and collect relevant 3. Message holds: Preserve email and chat messages information for litigation or an investigation. beyond their standard retention period for a legal matter or an investigation (such as a sexual 3. Accelerated analysis and assessment: Using harassment complaint). Google search algorithms, Google Apps Vault provides rapid results when searching the archive. 4. Administrative tools: Define and manage information-governance policies using simple, 4. Continuous innovation without upgrade hassles: intuitive interfaces. Google continually adds functionality to Google Apps Vault, enhancing the risk management 5. eDiscovery tools: Allow authorised users to easily benefits that customers receive. This is done search for data that may be relevant to a specific without the need for system updates or upgraded matter or investigation. hardware, and reduces the complexity that IT teams need to manage.

12 www.groveis.com | [email protected] Chromebook

Chromebooks are a new type of computer. They’re fast to use, and don’t slow down over time. They have built-in security, so you’re protected against viruses and malware. They come with apps for all your everyday needs, and keep your stuff safely backed up on the cloud. And with free, automatic updates, your Chromebook keeps getting better and better.

Go Fast Get to the things you need quickly and easily. Chrome devices boot up in seconds, resume instantly and use the latest web technology to load web pages with blazing speed. Unlike traditional computers, Chrome devices automatically stay up to date, avoid the bloat of old software and don’t slow down over time.

Load websites in a snap with the built-in Chrome browser. With Chrome Instant, web pages that you frequently visit will begin loading as soon as you start typing their URLs.

Do everyday things, do amazing things Go straight online to creating, sharing and enjoying. Chrome devices come with built-in apps for editing photos, creating documents and presentations, and video chat, so you can get everyday tasks done right out of the . Offline apps like Gmail keep you productive even when you’re not connected to the web. You can explore thousands more apps in the .

Cloud Built-in Chrome devices come with cloud computing features that make your life easier: • Google Drive: Chrome devices allow you to back up your stuff on Google Drive, a secure way to save and share your files. Never lose a file or photo again. • Sync: Chrome devices can sync your bookmarks, apps and other settings with other computers, tablets or smartphones with the Chrome browser. • Cloud Print: Chrome devices come with , a new technology that connects your printers to the web. Using Google Cloud Print, you can make your printers available to you and anyone you choose. • Shareable: Multiple logins and Guest Mode allow you to share your Chrome device securely with friends and family. No one else using your Chrome device will have access to your email or personal data.

Hassles not included Chrome devices are built to cure technology headaches. You don’t need to set them up - they work right of the box. You don’t need to worry about viruses - layers of security are built-in. Manual installations and patches? Chrome devices update themselves automatically.

Access everyday files using the built-in PDF and document viewer – no need to install software or patches. www.groveis.com | [email protected] 13 Chromebox

The Chromebox is a fast, compact home or office computer. Set up your Chromebox the way you want with multiple USB ports and versatile display options.

• Intel® Core™ processor • 4 GB RAM • Built-in dual-band WiFi 802.11 a/b/g/n • Gigabit • 6 USB 2.0 ports • 2x DisplayPort++ Output (compatible with HDMI, DVI, VGA) • DVI-I single link output (compatible with VGA) • Bluetooth 3.0™ compatible • Kensington™ key lock compatible

Place it anywhere The Chromebox is small enough to put on a desk, in a bookshelf or next to the couch. The built-in Wi-Fi means you can place it in the furthest corners of your home or office without worrying about extra cables.

Customise any way you want • The Chromebox supports up to two 30’’ monitors and is HD compatible • 6 USB ports: Customise your Chromebox with a variety of peripherals • Optional pack: Get a custom Chrome keyboard and mouse with your Chromebox

14 www.groveis.com | [email protected] Google App Engine

Power your business with Google Cloud. Google App Engine is an application hosting and development platform that powers everything from web enterprise to mobile to social media – all using the same infrastructure that powers Google’s applications every day.

Its world-class hosting environment scales easily and supports your development efforts with a set of robust application programming interfaces (APIs). More than 150,000 developers run their apps on Google App Engine every week.

With native run-time environments for Python, Java, and Go, you don’t have to change the way you work. Instead, Google App Engine helps reduce the work you have to do by providing powerful APIs, High Replication data storage, and a completely hands-free hosting environment that automatically scales to meet any demand, whether you’re serving several users or several million.

Google App Engine makes it easy to take your app ideas to the next level. • Quick to start: With no software or hardware to buy and maintain, you can build and deploy your first app in a matter of hours • Simple to use: Google App Engine includes the tools you need to create, test, launch, and update your apps • Rich set of APIs: Get more done faster with Google App Engine’s easy-touse APIs • Immediate scalability: There’s almost no limit to how high or how quickly your app can scale • Pay for what you use: Google App Engine costs nothing to get started. Costs after that are determined by how you use it – more when you require more, less when you don’t

Worry Free hosting Native Support for Python, Java and Go Leverage the same proven, global infrastructure Google App Engine offers native support for Python that hosts other Google apps. Google’s advanced 2.5 or 2.7, Java 5 or 6, and Google Go Release 57.1, technology delivers seamless scalability, the world’s most popular application-development automatically, reducing the amount of downtime. languages.

Rich set of APIs High-availability data storage Google App Engine has several APIs that let Store hundreds of terabytes of data with low- developers quickly build robust apps with rich cost scalability, high transactional capabilities, functionality. and a powerful query engine. Benefit from High Replication Datastore service, which delivers Technical Support redundant, distributed data storage across multiple Google App Engine features several levels of expert- data centres for high availability. led technical support.

Use Cases Websites Business Apps Mobile & Gaming Build fast and Build business Build mobile secure websites on applications backends, Chrome Google App Engine on Google App and Android games and never worry Engine and access on Google App about servers or your apps from Engine and see it machines. any device. scale seamlessly. www.groveis.com | [email protected] 15 Geospatial

Put and Maps to work for your organisation & make it easy for your clients and colleagues to view, understand, and make decisions about location-based information.

Incorporate your company’s data into and Google Earth to be shared quickly and easily. The intuitive Google mapping applications require little or no training; your staff and customers will immediately start to realise the benefits of rich, interactive geospatial information.

Google’s enterprise versions of these products combine the familiar, interactive Google mapping products with added features designed especially for business users.

Google Maps API for Business Adopt Google Maps API for Business into your software or website to visualise location based data or engage your customers with embedded interactive maps.

Worldwide Data Explore worldwide map coverage in Google Maps API for Business with high resolution imagery, Google Maps Street View panoramas and international road and POI coverage, without investing in base map data.

Mobile Ready Use the same Google Maps API code for multiple phones and desktops, saving your developers from wasting time on writing code for multiple browsers. Google Maps API for Business allows you to developmapping applications that run natively on mobile phones or within a phone’s browse.

Customisable Features Incorporate your brand and style into Google Maps with tools to resize the map, implement custom search, and create Stylised Maps for branded looks - even remove map features for a simplified mapping experience.

Developer Friendly Quickly implement interactive Google Maps API for Business and have an application that is optimised for both desktop and mobile web. The extensive Google Maps API documentation and developer community helps your developers to create maps quickly and the flexible javascript API lets your business make sleek and fast maps.

What can you do with Google Maps API? • Build location based apps: Leverage the power of the Google Places database & connect people with places • Visualise Geospatial Data: Create interactive visualisations of your geospatial data beyond map pins • Build maps for mobile apps: Add location services and maps to any mobile device-based application • Customise your maps: Use new features to provide better perspective and more functionality

Ultimately, Google Maps has allowed the company as a whole to meet and exceed its customer service levels. By improving the planning process, and allowing dispatchers to pick up on issues like traffic and courier breakdowns early, dispatchers can locate and assign the courier most suited to taking over the job. Veena Bhatt, director of UK Same Day IT, DHL Express

16 www.groveis.com | [email protected]

Google Search for your business. With the Google Search Appliance (GSA), the search experience shared by millions across the globe can be harnessed by your individual company.

The Google Search Appliance (GSA) brings fast, relevant search to your website or intranet, whether you index thousands, millions, or even billions of documents. With increased administrative customisation options and the ability to scale across all of the content you search, the GSA is Google’s most powerful search solution.

Features • Scale effortlessly to billions of documents: Scalable architecture allows multiple appliances within one organisation to share search indices across vast ranges of content and still provide unified results. • Search over 220 files types:Access information stored in multiple formats including HTML, Office, PDF, PostScript, WordPerfect, and Lotus. • Highly customisable: Utilise a full array of intelligent biasing features and customize user interface and security to meet your organisation’s exact search needs. • Connect with organisational experts:People Search enables organisations to provide more detailed profiles than directories, allowing for greater knowledge sharing potential. • Easy Microsoft® Sharepoint® integration: Right out of the box, the Google Search Appliance makes SharePoint easily searchable. • Search content within the cloud: With Cloud Connect, your organisation can also securely search content that exists in Google Apps like GMail and Google docs, Twitter content, and content indexed by Google Site Search. • Make sure search results are easily accessed: Active-Active Mirroring ensures high availability by directing search traffic to multiple appliances. • Provide filtered search results: With Dynamic Navigation, search results can be filtered with specific metadata attributes.

Benefits Improve customer satisfaction Increase website conversions and enable more effective customer support by providing fast, relevant search results. The GSA is an enterprise-ready search solution that benefits both your company’s website and contact centre by providing fast, reliable search results and seamlessly integrating with common contact centre applications. This leads to increased customer satisfaction and greater cost savings.

Increase employee productivity Employees can find the information they need from anywhere within the enterprise using a familiar and easy- to-use . GSA has a built-in ability to search for information stored in over 220 file types across multiple enterprise systems. The GSA is a simple and highly scalable search solution.

Minimal administration time The GSA is designed for easy deployment and geared towards providing results almost immediately upon installation. With a robust feature set that enables customisation and multiple security options, administrators will find that the GSA is a perfect addition to their current infrastructure. www.groveis.com | [email protected] 17 ClearFormat

Everyday business email branding from the Cloud ClearFormat offers your organisation the unique opportunity to leverage all those typically unremarkable everyday business emails going to your valued customers and business partners by providing a compelling new dimension to corporate branding and marketing.

Features and Benefits Brand Outgoing Emails • Affix your corporate logo within pre-designed templates • Incorporate your brand/identity to all outgoing emails • Create a clear and consistent message throughout your organisation in box.

Unify your Signature Block • Standardise and unify external presentation • Ensure that all emails include the relevant contact info • Direct the recipients to your corporate website and/or other http pages

Embed Targeted Marketing Messages

• Keep clients informed of current or future promotions with banners and links Think outside the • Direct recipients to relevant news on your website with live RSS feeds • Include CRM campaigns

Append Compliance Footers • Enforce mandatory company information (registration number, legal company name) • Provide links to relevant corporate policies (terms & conditions, privacy policies, email usage policies)

Management Console • Easily change your marketing messages to reflect current promotions and company news • Assign users to specific user groups within your company • Assign different messages/campaigns to different user groups • Obtain detailed analysis of email campaigns with statistics and customised reports

18 www.groveis.com | [email protected] Email Ingestion

Grove’s email ingestion solution provides safe custody of historical email data by uploading it from our secure data centres to the Google secure data centres, ‘ingesting ‘ it into the system.

Every organisation is in search of a cost effective solution to manage the mass of historical emails that have been collected over the years. The majority of archiving solutions are focused on an expectant approach and not on archived mail. This results in large volumes of business emails being unmanaged, with difficulty in allowing policies to be implemented.

Grove’s ingestion service consolidates both current and historical messages, opening the full functionality of your archive solutions. Through consolidation, an organisation’s ability to retain, protect and search for corporate emails whilst reducing storage and resource costs, can now be centrally managed.

Benefits • Efficiently manage, retain, protect and search email through consolidating all current and historical email into the Google archive • Quickly respond to regulatory and litigation enquiries. A legally defensive chain of custody of datais established during processing • Expensive and time consuming backup tapes are avoided • Retention Policies are ensured across all data • Users are connected to their historical email • Support is provided for a wide variety of media, email, and backup software formats • Historical email gets de-duplicated and processed to only ingest unique data Email Continuity

Ensure uninterrupted access to business-critical email. Unparalleled access to on-demand services that will protect, manage and improve services and increase productivity. Always- on, secure and universally accessible, Grove Email Continuity gives the assurance business demands.

When central IT services such as email is unavailable the ensuing disruption affects sales and customer service, the supply chain and operations right across the business. Outdated methods such as manual activation of services, wait-times for hardware and cold-start back- up servers are not an option in today’s hyper-connected world.

During a disaster, when normal security systems such as the corporate VPN may be inoperative, Grove Email Continuity provides confidence. Cryptographically secure client-authentication and TLS/SSL are employed to thwart data-injection, spoofing, snooping and other security attacks. Grove provides a truly secure service when needed most.

With no data or software residue on the client machine it is suitable for use wherever staff need to connect during an outage or emergency. Grove Email Continuity is built on a network of resilient, redundant data centres housing clustered, redundant server infrastructure. It is only accessible using the highest specification duplicated network connectivity including minimum hops to international transit. A Network Operations Centre (NOC) provides 24x7 network monitoring and intervention. www.groveis.com | [email protected] 19 Hosted Web Security

Grove’s industry leading web security will provide you with constant protection from unknown malicious content and potentially unwanted programs when employees browse the web. No hardware. No software. No Malware!

Today’s criminals generate over 40,000 new malware samples a day. Grove’s Web Security Service provides better protection by blocking threats before they ever reach your network. Mobile employees receive the same high level of security they would back at the office.

You can easily enforce Internet use policies, track web trends, and detect software vulnerabilities; a unique feature not offered by any other cloud solutions. And with no hardware or software to manage, your IT team saves time and money.

With hourly database updates and emergency updates released during malware epidemics, make corporate web browsing safe. Enjoy Grove’s Premium Anti-Virus solutions with high detection rates and rapid response to new threats. Block access to undesirable sites by scanning outgoing traffic ensuring detection of spyware activity quickly and efficiently.

Penetration Testing

Gain insight into any systems vulnerabilities resulting from ineffective or incorrect system configurations, hardware and software flaws or even operational weaknesses in technical countermeasures.

Penetration Testing (Pen Testing) is a service designed to enable network managers to run unlimited scheduled or on-demand scans both within the corporate network perimeter, or across any number of external IP addresses visible from outside the network.

Remediation advice is proposed to close potential vulnerabilities and, once applied, systems can be immediately re-tested to confirm that the solution has been successful without incurring additional costs.

Penetration testing from Grove delivers preventative on-line security auditing and is uniquely capable of helping organisations maintain total security within their corporate networks. This operates using its non-intrusive state of the art scanning and advanced reporting techniques, complete with IDS alerts and a comprehensive exploit framework.

20 www.groveis.com | [email protected] Proactive DDoS Defence

Leveraging state-of-the-art technologies and extensive experience in DDoS mitigation, Grove provides unparalleled results in DDoS protection to TCP traffic, as well as DNS and, VoIP. Grove uses FPGA and ASIC based hardware with proprietary software to scale higher than any existing DDoS mitigation hardware.

Benefit: Security • Worms/Viruses: Clean-Pipe technology provides up-to-date virus protection. The latest threats are constantly reviewed to maintain system reliability • Mapping/Scanning Prevention: Port Mapping and scans such as Nessus aren’t able to traverse our network • Mail/Spam Filtering: The latest filtering technologies as well as our own database are used to cleanse your e-mails of SPAM

Benefit: Increased Performance • Caching: A key feature of the Clean Pipe Proxy Service is the ability to cache static content to boost web site performance speeds. The Clean Pipe cache can greatly reduce the load on your web servers. The cache size on the Clean Pipe service can be greatly increased for periods of time your site is expecting heavy traffic. This can significantly enhance performance for your customers during rushes • Anycast: By utilising the underlying routing infrastructure of the Internet, Clean Pipe Proxy Service can serve web content from the scrubbing centre nearest to you. This results in significantly improved web performance Single Sign-on

Minimise the number of passwords your users have to remember by providing a single sign- on that enables users to login to all compatible cloud-based applications.

Grove Single Sign-on (SSO) leverages user data from your organisations native directory. As such, multiple applications can be simultaneously and securely accessed with a single logon, without having to enter your username and password information multiple times.

Users don’t have to remember separate passwords and your IT Department administrators are not flooded with calls to reset forgotten passwords.

Grove SSO runs inside your secure IT environment and supports SAML 2.0, the industry standard for SSO requests. As SSO sits behind your firewall, you can choose to make it accessible to users within your environment, outside your environment or both, ensuring you have complete control.

With Grove SSO your private information is completely secure as we don’t store or replicate login credentials, the information is merely read directly from your existing identity provider.

Deployment of the Grove SSO solution is typically measured in days rather than the months it would take to build an in-house solution. www.groveis.com | [email protected] 21 Your Journey to the Cloud

Our team of dedicated and highly skilled migration experts understand the intricacies of each legacy platform and know how to best migrate your data so that you can focus on your business.

Your journey to the cloud is customised to suit your unique business, goals and objectives. So - how do we do it? The journey is split into three primary categories:

1) Technical (Discovery & Planning, Design & Configuration, Migration) - 30% 2) Project Management - 30% 3) Change Management and training - 40%

Here is a step-by-step guide to how Grove will help you on your journey to the Cloud:

Discovery and Planning Effective planning is critical to the success of any deployment. Grove offers an in-depth discovery/feasibility study and planning service to ensure that your deployment gets off on the right foot.

Grove will facilitate an initial kick-off workshop with your project team, where roles, responsibilities and dependencies are established, along with timescales and resources required.

Design and Configuration A solution that best suits your unique business requirements is outlined and a customised deployment project plan is developed, with you, by one of our deployment specialists. Your personalised deployment plan will be based on feedback from the requirements prioritisation sessions with applicable stakeholders and workshops with administrators and end-users. This sets clear milestones for all parties and helps to organise the project and support execution.

Migrate Data and Applications Grove specialises in the Google standard 3-phase approach to deployment, staring with IT, then core adopters/ champions followed by the rest of the business. During each phase Grove technical deployment specialists will work with your IT team to provision user accounts, migrate data, configure mail routing and so forth. There are various tools available to migrate data from different sources, the specialist team will work with you to identify the approach best suited to your environment.

Project Management Grove adopts an Agile approach to project management. Documentation is kept clear and simple and agreement on scope is achieved in the initial kick-off meeting, allowing the configuration of the selected elements to commence immediately.

Our Project Managers will help identify potential obstacles early, and quickly bring the right people and information together to reach a decision.

22 www.groveis.com | [email protected] Training Training forms an integral part of our change management processes. Grove can tailor training modules to suit the individual needs and culture of an organisation.

Training is targeted to both administrators and end-users and can be delivered through: • Train the Trainer • Individual Training • Group Training • Onsite in person or online through webinars

Our experience has shown that comprehensive documentation covering what administrators and end-users can expect when moving from one system to another, coupled with interactive training sessions, will significantly lessen the impact of change.

Change Management Adopting a cloud solution involves a change in technology but in order for an organisation to experience the full benefits of their investment, the management implications for administrators and end-users should be carefully considered.

Grove views Change Management as one of the most important factors in any new deployment project, to achieve a seamless transition where everyone fully embraces the solution and realises its full potential.

As part of our delivery service, we will work with you to create the most suitable solution for your organisation. For example, some organisations prefer phasing services in to avoid overloading users with too much information, while others may prefer a ‘big bang’ approach. We offer a two-tiered Change Management approach - Basic and Advanced.

Post-Deployment Support Support with Grove is 24/7/365 with our dedicated Global Network Operation Centre (GNOC). You operate in a non-stop global business environment, 24 hours a day, 365 days a year - to support your business, so do we.

Our always-on email and telephonic Account Management and Support is delivered by a team of highly experienced and trained service engineers from our state-of-the-art GNOC.

Grove offers a range of support packages tailored to every organisation with premium support options including dedicated Technical Account Managers, priority response and escalation and SLA credit. We can also arrange ongoing training and on-site support to ensure you stay on top of new or changed features and configurations.

More importantly, our customers get complete peace of mind without the need to invest in keeping their administrators ahead of the game.

This coupled with an update SLA of 99.9% you can rest assured that you’re covered and can focus on your core business drivers.

www.groveis.com | [email protected] 23 Want more?

Take a look at the video’s below to see what Google Apps can do for your business, review case studies from businesses that have already ‘Gone Google’, download a whitepaper on Google Apps Security and stay up-to-date on all things Cloud, Grove & Google with our Blog.

Google Apps - Work in the Future See what it’s like to ‘Go Google’ [Click the image to view] [Click the image to view]

Keep up to date Google Apps Case Google Apps with all things Studies: Review case Security Cloud, Grove & studies from other WhitePaper Google by visiting businesses already Download here using Google Apps our Blog

Contact us

Grove and Google have piqued your interest and you’d like to know more.

Contact us through the below details, or request a call back from one of our Team.

Contact Grove Group SA on Contact Grove Group UK on [email protected] [email protected] 021 466 9400 0870 224 0424 The District, Block 123 New Bond Street, Mayfair 41 Sir Lowry Rd London, W1S 1EJ Woodstock, 7915 Cape Town Connect with us: 24 www.groveis.com | [email protected]