2019 SUSTAINABILITY REPORT ACEA GROUP (Consolidated Non-Financial Statement Pursuant to Legislative Decree No
Total Page：16
File Type：pdf, Size：1020Kb
ACEA GROUP ACEA GROUP ACEA GROUP ACEA GROUP ENERGIA CUSTOMERS AC EEN EA ENRNEGERIRGAG ICAIAU C SCUTUSOSTMTOOEMMRESER RSS ACAEACACEEAA H WEB BILL no. W WIT EW WBE BEBIB LB LBIL ILnL o .nnoo.. TH WIWTWHITITHH TH WT THIH yea r ) WE IWD WII yGea y(rtey)/aera)r) SUSTAINABILITYREPORT EDAEVEDD GL (IGtNG/ ( t(/t/ SUSTAINABILITYREPORT SUSTAINABILITYREPORT SUSTAINABILITYREPORT AVRA ASVV L IBNLILININ R SPRER S S BI LIBC BILIL PEPPAPEE ICOINCIC 3,244 PAPPAA ONTORONN 23633,2,,22444444 TRETCRTR 222666 EC EECLC EL E ELL 5 P 5555 P PP 555 P P AP s) A AA A) )m) 5,000 E s s s 6 A AAm mtme 555,0,,00000000 E ECEe ees 666 C C CAst s tssyt A AYAsy sysfy 7 f f .f o 0 . Y YMY o o oo 000 .73..77 M MMo. o.(on. 0 3313 (n (n(n 000 111 00,00 , ,, 0 N ) 0 000 N NNO 000 ) ) )h 0 O O DOh h Wh 8 000 D DDWL WWG 8818 0 L L LO ( , G GG 1 11 000 O OO (S ( (T , ,, S S STY T TE 0 Y Y YGE E EK 000 G GGRK K KR 0 R R RRE R RA A A A 0010 E E EN M 4 1 11 N NN M E M ME E E E E 444 EN E E E E ER N N NE 4 F E E ERE R R 444 F F F 1 E E E R E 1 11, 0 R R RE E EH 000 G T , ,, G G GH H H 1 9 T T T 1 11 9 99 7 E 7 77 E E E T T T T S S S S A ) y A A )A ) ) W a y y y d W W aW a a C / d d d I g C C /C / / k I I gI g g N ( k k k N N ( N A ( ( E A A A T E G E E I T T T G G G R I I I S R R S R S S O N O O O N N N O P O O O P P P D M D D D E M M M O S E E E O O O C S S S S C C C S S S E T E E E T T T C R C C C R R R A O A A A O O O R 2019 M 201920192019 P R R R S 201920192019 M M M P P P S S S A E A A A SUSTAINABILITY REPORT E E E C BILANCIOBILANCIOBILANCIOSUSTAINABILITYSUSTAINABILITYSUSTAINABILITY DI DIDI SOSTENIBILITÀ SOSTENIBILITÀSOSTENIBILITÀ REPORT REPORTREPORT C C C A A A A ACEA GROUP GRUPPOGRUPPOACEAGRUPPOACEAACEA GROUP GROUPACEA GROUP ACEA ACEA G (Consolidated Non-Financial Statement pursuant to Legislative Decree no. 254/2016, G G G (Consolidated(Consolidated(Consolidated(Dichiarazione (DichiarazioneNon-Financial(Dichiarazione Non-Financial Non-Financial consolidata Statementconsolidata consolidata Statement Statement non pursuant non nonfinanziaria pursuant pursuant finanziaria finanziaria to Legislativeto ai to Legislativesensi aiLegislative ai sensi sensi del Decreedel D. del Decree D.Lgs.Decree D. Lgs. no. Lgs.n. no. 254/2016, n.254/2016,no. n. 254/2016,254/2016, 254/2016,254/2016, N I prepared according to the GRI Standards) N N N I I I preparedpreparedpreparedredatta accordingredattaredatta according according secondo secondo secondoto theto glito the GRIthegliStandard gli GRIStandard GRI StandardStandards) Standards) Standards) GRI) GRI) GRI) N N N N R ) R R R A s ) ) ) t E A A A s s s n L t t t E E E e n n n L L L d D e e e u d d d E D D D t u u u s T E E E t t t f s s s A T T T o f f f L A A A . o o o E o L L L 0 . n E E E R o o o 0 0 0 ( n n n R R R ( ( ( K 0 K K K 0 0 0 R t R R R t t t O 0 u O O O , 0 0 0 0 W u u u , , , o 0 0 0 W W W 5 o o o 5 5 5 T 0 b C T T T 0 0 0 t b b b a E C C C t t t J ) 0 a a a E E E s u , t J J J ) ) ) 0 0 0 O s s s u u u n , , , t t t R o O O O e n n n P d R R R o o o 0 e e e u b L P P P d d d t 0 0 0 1 s u u u b b b L L L O t t t a f 1 1 1 s s s o O O O O a a a f f f . o o o o O O O H . n o o o C ( H H H n n n S C C C ( ( ( S S S A E A A A C E E E A C C C A A A Y T I Y Y Y L T T T I I I I B L L L I I I T A B B B N T T T N A A A I E N N ACEA SPA N A N N N V I I I T E E E E ACEAACEAACEA SPA SPA SPA S A A A V V V T T T P U E E E S S S S U P P P U U U O O S S PIAZZALE OSTIENSE, 2 S U U U T R O O O O O PIAZZALEPIAZZALEPIAZZALE OSTIENSE, OSTIENSE, OSTIENSE, 2 2 2 O D G T T T R R R E A T D D D G G G E A E E E A A A T T T C C I E E E A A 00154 ROMA A A D C C C C C C T E I I I 001540015400154 ROMA ROMA ROMA S A A 2019 A D D D D R T T T I E E E S S S 2019 2019 2019 F D D D R R R I I I . F F F o n l a t . o o o o t n n n S l l l E a a a t t t o o o R t t t I S S S H E E E . t o o t n a l W R R R I I I E N H H H . t t t o o o o o o t t t n n n a a a l l l W W W E E E N N N S S M R A E R K T R W O S S S S S S M M M R R R A A A E E E R R R K K K T T T R R R W W W O O O GRUPPO.ACEA.ITGRUPPO.ACEA.ITGRUPPO.ACEA.ITGRUPPO.ACEA.IT 2019 SUSTAINABILITY REPORT ACEA GROUP (Consolidated Non-Financial Statement pursuant to Legislative Decree no. 254/2016, prepared according to the GRI Standards) INDEX LETTER TO THE STAKEHOLDERS 6 HIGHLIGHTS 10 COMMUNICATING SUSTAINABILITY: METHODOLOGICAL NOTE 14 JOINING THE UNITED NATIONS GLOBAL COMPACT 21 CORPORATE IDENTITY GROUP PROFILE 26 Acea’s history 26 Businesses and functions of the main Group Companies 26 Context analysis and business model 28 Own assets and general economic indicators 33 STRATEGY AND SUSTAINABILITY 35 Integrated strategy reading 35 The sustainability plan for 2019-2022 and operating goals 40 CORPORATE GOVERNANCE AND MANAGEMENT SYSTEMS 68 Corporate governance at Acea 68 Management systems 76 STAKEHOLDERS AND ALLOCATION OF GENERATED VALUE 79 Stakeholders and their involvement 79 Distribution of the value generated by Acea 84 RELATIONS WITH THE STAKEHOLDERS CUSTOMERS AND THE COMMUNITY 88 Acea Group’s customers: electricity and water services 88 Quality perceived 91 Quality delivered 97 Tariffs 119 Customer care 120 Communication, events and solidarity 128 SUPPLIERS 135 Consolidated external costs 135 Procurement policies 135 Analysis of procurements and the supply chain 137 Sustainability in the selection and assessment of suppliers: from qualification to ongoing contracts 140 Health and safety along the supply chain: awareness and audits 141 PERSONNEL 143 Acea’s employees 143 Hours worked, salary and pension funds 147 Industrial relations 149 Protection of health and safety at workplace 151 Human capital development and communications 153 Diversity and inclusion 159 Community life at Acea 160 4 ACEA GROUP / SUSTAINABILITY REPORT 2019 SHAREHOLDERS AND LENDERS 160 Economic flow to shareholders and lenders 160 Agency ratings 161 Financial report 161 INSTITUTIONS AND THE COMPANY 162 Relations with Institutions 162 The company as a stakeholder 166 RELATIONS WITH THE ENVIRONMENT ENVIRONMENTAL SUSTAINABILITY AND THE PRIMARY CHALLENGES 172 Environmental and climate risks: in-depth analysis and disclosure 173 Environmental management 173 Protection of the territory 174 ENERGY SEGMENT 177 Energy production: fossil and renewable energy sources 177 Energy distribution 180 ENVIRONMENT SEGMENT – WASTE MANAGEMENT 181 Waste management: composting, waste-to-energy and related services 182 WATER SEGMENT 184 Water quality 185 Water Safety Plans (WSPs) 186 Water leaks 187 Sewerage service and treatment system 188 THE USE OF MATERIALS, ENERGY AND WATER 191 Consumption of materials 191 Energy consumption 191 Energy saving 192 Attention to water consumption 194 EMISSIONS 195 Air emissions 195 WATER COMPANY PROFILES AND ABROAD BUSINESSES 198 TABLE OF CONTENTS OF GRI: REPORTING PRINCIPLES, UNIVERSAL AND SPECIFIC MATERIAL STANDARDS 218 SUMMARY OF THE TABLES AND CHARTS 237 ENVIRONMENTAL BUDGET 242 OPINION LETTER FROM THE INDEPENDENT AUDITORS 274 INDEX 5 LETTER TO THE STAKEHOLDERS In this particularly delicate, even dramatic moment for our We acted with immediacy and care to protect our workers and Country and the whole world, we would like to reach out to all their families.