Sharing the Impact of Our Work in 2014/15 a Message from Zoë
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Our year Sharing the impact of our work in 2014/15 A message from Zoë Zoë Armstrong-Gash “My favourite things are the TVs in the bedroom, the is 8 years old and arts and crafts, the PlayDoh and the hydrotherapy has been attending pool. I swim every time I stay over for the night. I met Shooting Star House my best friend, Zofia, at Shooting Star House and I like since she was born. to see her. We asked her to introduce Our Year by “I also have a Hospice at Home nurse who comes telling us what she to my house. We play on the marble run and in the likes doing when she’s garden, and we do art together. We play with my there. babies and pretend to go on holiday with them. “I love doing music, I sing and dance and play “There are a lot of words and numbers in this book instruments. I play the violin, cymbals, castanets – which look pretty boring to me, but I hope you like it. they are blue and red – the piano, recorder and guitar. My mum says it tells you all the good things that have It makes me so happy. I love to sing and dance all day happened at Shooting Star Chase in a year. I have done long. When I dance I can’t stop! lots of fun things last year. It is a brilliant place!” A message from David and Ken Welcome to Our Year, Our Year is laid out in line with our five-year strategy which aims to show the to provide more care for more families. We have impact of our work in now completed two years of the strategy and it is 2014/15. Zoë’s message encouraging to see how far we’ve come. Of particular epitomises what we do. note in 2014/15, Shooting Star House was awarded an Like many children we outstanding rating by the Care Quality Commission. support, she has complex We have also developed our symptom care team, and medical needs yet her description of Shooting Star expanded our service with the appointment of social Chase doesn’t mention tubes and machines; she talks workers, and a transition coordinator to support young about having fun and making friends. We provide people preparing to move into adult services. These expert care to 700 families in London and Surrey going additional services show we continue to respond to the through circumstances none of us would ever want to needs of the families we support. experience, but we also create a positive environment which helps to make every moment count. We are also extremely grateful that we met our fundraising target last year. It costs £10 million Reviewing last year gives us a huge sense of pride every year to provide our specialist care and only because it reminds us what’s been achieved. That 10% of our income comes from government and work can only happen because of the thousands of statutory funding, so we are indebted to everyone people who support us, from donors and fundraisers to who supported us to keep the care service running. volunteers and staff, and we are extremely grateful for We’re aware that charities’ fundraising methods everyone’s contribution. have recently come under intense scrutiny. We are committed to fundraising ethically and carefully After three years of strong growth, the number of bed monitor all our fundraising activities. What the recent nights and Hospice at Home hours provided to families scrutiny has reminded us is how important it is that in 2014/15 stabilised. This is a significant achievement you trust us to use your gratitude effectively. We hope in light of nursing shortages throughout the year, showing you the impact of our work in the following which we highlighted 12 months ago as one of our pages helps to do this. biggest challenges. The national nursing shortage is a long-term issue and last year we made substantial On behalf of the trustees and staff, and Zoë, thank you investment into nurses’ salaries to improve retention for your support. and recruitment. By the early stages of 2015/16, the majority of nurse vacancies had been filled, but this remains a challenge to all healthcare providers. David Burland Ken Hanna Chief Executive Chairman 12th Epsom Brownie Guides 1st Wonersh and Bramley Brownies 1st Yiewsley Girls Brigade 28th Odiham Cubs - Dogmersfield & Crondall 2nd Malden Scout Group 2nd Teddington Beaver Scouts 3 Monkeys Communications 38th Company Girls Brigade 3rd Hanworth Beaver Scout 3rd Hanworth Brownies & Guides 4 Star Dry Cleaners 5th Whitton Brownie Pack 75 Salon 7th Fulham (St Etheldreda’s) Brownie Pack A & B Houseware A & S Lass Charities Ltd A Allen-Warner A Anika A Arroyd A Arthur A Beard A Brett A Byrne A Chance to Dance A Davidson A Donazy A Hanson A Harvey A Hopkins A Hunter A Islam A Jessiman A Kassam A Keen A Kenney A Lund A Morris A Norbury A Prendergast A Romano A Rousen A Salehi A Sharp A Sparrow A Taylor A Thom A Trew A Troisi A Walden A Westlake Aaliyah Tom Aamir Aftab Aaron Blondell Aaron Webb Abbey Flowers Abbeymoor Golf Club Abbie Kendall Abbie Sims Abby Herring Abby Turner Abby Watts Abdul Ghaffari Abi Coyle Abi Farr Abigail Bone Abigail 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