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Executive Summary Table of Contents

Background 3

The Challenge of Mobility 3

Mobility Options 4

Telecommunications in Southern California 6

A Strategy for the Southern California Region 6

The Strategy Process 7

Vision for Tomorrow 10

Conclusion 11

TELECOMMUNICATIONS REPORT JULY, 1996 Southern California Association of Governments Mission Statement Regional Council Members To enhance the quality of life of all

Southern Californians by working in OFFICERS: partnership with all levels of government, Mayor Pro Tem Dick Kelly, Palm Desert Supervisor Yvonne Brathwaite Burke, the business sector, and the community Los Angeles County Mayor, Bob Bartlett, City of Monrovia at large to meet regional challenges and Supervisor, Bob Buster, Riverside County to resolve regional differences. Sam Sharp, Imperial County ¥ David Dhillon, El Centro

Yvonne Brathwaite Burke, Los Angeles County ¥ Richard Alarcon, Los Angeles ¥ Richard Alatorre, Los Angeles ¥ Eileen Ansari, Diamond Bar ¥ Bob Bartlett, Monrovia ¥ George Bass, Bell ¥ Sue Bauer, Glendora ¥ Hal Bernson, Los Angeles ¥ Marvin Braude, Los Angeles ¥ Robert Bruesch, Rosemead ¥ Laura Chick, Los Angeles ¥ John Crawley, Cerritos ¥ Joe Dawidziak, Redondo Beach ¥ Doug Drummond, Long Beach ¥ John Ferraro, Los Angeles ¥ Michael Feuer, Los Angeles ¥ Karyn Foley, Calabasas ¥ Ruth Galanter, Los Angeles ¥ Eileen Givens, How to View this Document Glendale ¥ Jackie Goldberg, Los Angeles ¥ Garland Hardeman, Inglewood ¥ Mike Hernandez, Los Angeles ¥ Nate Holden, Los Angeles ¥ Abbe Land, Use the navigational tools at the top of the screen West Hollywood ¥ Barbara Messina, Alhambra ¥ David Myers, Palmdale to move through the document. The arrows take ¥ George Nakano, Torrance ¥ Jenny Oropeza, Long Beach ¥ Beatrice Proo, you forward or back respectively. The table of Pico Rivera ¥ Mark Ridley-Thomas, Los Angeles ¥ Richard Riordan, contents contains hypertext links to each chapter. Los Angeles ¥ Albert Robles, South Gate ¥ Marcine Shaw, Compton Click on the blue type to take you to a chapter of ¥ Ray Smith, Bellflower ¥ Rudy Svorinich, Los Angeles ¥ Joel Wachs, interest to you. Bookmarks have also been set Los Angeles ¥ Rita Walters, Los Angeles ¥ Judy Wright, Claremont up to allow you to more easily proceed through- ¥ Paul Zee, South Pasadena out the document. These bookmarks can be made visible by clicking on the second tool from Marian Bergeson, Orange County ¥ Ron Bates, Los the left in the tool bar. Once the bookmarks are Alamitos ¥ Art Brown, Buena Park ¥ Jan Debay, Newport Beach ¥ Richard visible you can click on these to take you to a Dixon, Lake Forest ¥ Sandra Genis, Costa Mesa ¥ Candace Haggard, new chapter. San Clemente ¥ Bev Perry, Brea ¥ Wally Linn, La Palma

You may read this document entirely from your screen or you can print pages, sections or the Bob Buster, Riverside County ¥ Dennis Draeger, complete text from your local printer. Use the Calimesa ¥ Dick Kelly, Palm Desert ¥ Ron Loveridge, Riverside ¥ Ron magnifying glass tool in the control panel to Roberts, Temecula zoom in and out of areas which you wish to read or review more closely. Larry Walker, San Bernardino County ¥ Jim Bagley, Twentynine Palms ¥ Deirdre Bennett, Colton ¥ David The third icon from the left in the tool bar allows Eshleman, Fontana ¥ Tom Minor, San Bernardino ¥ Gwenn Norton-Perry, you to display the page layout. With the page Chino Hills ¥ Robert Nolan, Upland layout visible, you can click on a page icon to take you to that respective page. Judy Mikels, Ventura County ¥ Andrew Fox, Th o u s a n d Oaks ¥ Stan Daily, Camarillo ¥ John Melton, Santa Pau l a We hope that you enjoy this electronic visit to the Funding: The Preparation of this report was financed in part through grants from the United Southern California Telecommunications States Department of TransportationFederal Highway Administration and the Federal Transit Administrationunder provisions of the Intermodal Surface Transportation Deployment Strategy Report. Efficiency Act 1991. Additional financial assistance was pr ovided by the California State Department of Transportation. Exhibit 1 SCAG Regional Map

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SAN BERNARDINO

VENTURA LOS ANGELES

RIVERSIDE ORANGE

IMPERIAL

2 Southern California Association of Governments The Southern California Telecommunications of over 13 million people and covers an area Deployment Strategy described in this sum- of 38,000 square miles. SCAQMD covers the mary provides the framework for the counties of Orange, most of Los Angeles, and Southern California Association of the western parts of Riverside and San Governments (Association), an agency whose Bernardino only. purpose is regional planning and coordina- tion ; and the Southern California Economic Partnership (The Partnership), a business- government civic coalition, to accelerate tech- The Challenge of Mobility ¥ nology deployment. This strategy addresses telecommunications infrastructure, applica- Air quality in the Los Angeles basin is the tions, and policies, and their relationships to worst in the nation, impacted by a severe traf- mobility, air quality, energy consumption, and fic congestion condition. In the year 2015 the economy. “congestion on regional streets and highways will be greater, traffic movement will be slow- er, and the duration of traffic delay will more Background than triple,” according to a forecast in the 1994 update of the Regional Transportation Plan adopted by the Regional Council (70 board members) of the Association. The Partnership stakeholders are profession- als from business and government authorized The graph in Exhibit 2 illustrates the problem by their organizations to participate in order by showing the 1994 Plan forecast to influence and be influenced by its work. for average daily vehicle trips in Each one of the five different Industry Southern California for the Clusters within the Partnership focuses on a years ahead, out to the year different advanced transportation technology: 2015. Note that the starting electric vehicles, alternative fuels, smart point for the growth shown is shuttles, intelligent transportation systems, the 1990 average level of trips and telecommunications. in the region: 35,416,000 trips per day! The solid line represents a The Telecommunications Deployment forecast that assumes that there are no extra- Strategy evolved from a response to the ordinary public policy initiatives to reduce Northridge earthquake of January 1994, the trip-making in the years ahead. The dotted direction set for the advanced transportation line represents a forecast for a reduced technology in the Association's 1994 amount of vehicle trips to result if the Regional Transportation Plan, and the South Regional Transportation Plan of new lanes, Coast Air Quality Management more use of transit, road pricing, more District's (SCAQMD) adopted 1994 telecommuting, and other innovations are fol- Air Quality Management Plan. lowed. The reduction is unfortunately only California Department of about 1.9 percent in a region where growth Transportation (Caltrans) funded from one year to the next is expected to be much of the development of this 1.4 percent. More needs to be done. Telecommunications Strategy, as part of a collection of pro- As one response to the challenge of air quali- jects on the use of telecommu- ty and mobility, public policy of both nications in the response to Southern California local governments and emergencies, and the on-going the State of California is to increase the use management of the state trans- of telecommunications to move information portation system. instead of persons and goods. Moving infor- mation by telecommunications occurs when As shown on the map in Exhibit 1, people use telephones, pagers, fax machines, this region covers the six counties computer modems, Internet, voice mail, elec- of Imperial, Los Angeles, Orange, tronic mail, office computer networks, video Riverside, San Bernardino, and Ventura. conferencing, cash machines, credit or debit The Association is the largest Council of card authorization, bar scanners, electronic Governments in the nation, with a population kiosks, satellite services, over-the-air or cable television, or radio.

TELECOMMUNICATIONS REPORT JULY, 1996 3 Deployment Strategy. The Outreach program Mobility Options consisted of a series of newsletters and semi- nars, plus the publication of a telecommuting and alternative office implementation manual for Southern California. Implemented by Telecommunications provide important the Los Angeles County Metropolitan mobility options for people and organizations Transportation Authority, this public-private in many distinct ways. For example, electronic partnership focused upon education and terminals in shopping malls are letting peo- training as a means of accelerating adoption ple conduct business with banks, the post of telecommuting by 1,850 information-based office, public transit, and other businesses employers in Los Angeles County. In addi- and government agencies then and there tion, the Outreach program responds to instead of traveling to additional destina- potential disasters like the Northridge earth- tions. Transmitting medical images like X-rays

Exhibit 2 Baseline and Plan for daily vehicle trips in six counties of Southern California 000 trips

55,000

50,000

45,000

40,000

1990 1995 2000 2005 2010 2015

Baseline Regional Plan Source: Regional Transportation Plan, 1994

and CAT scans over fiber optics can save trav- quake by assisting businesses to maintain eling by patients, doctors, radiologists and productivity even though access to their facil- couriers. Other applications categories ities has been disrupted. See Appendix A of include telework (telecommuting and other the full Telecommunications Deployment practices that changes the location of work- Strategy report for a complete project ers), electronic shopping, distance learning, description and lessons learned. electronic government, and entertainment. A more complete list of telecommunications Despite its importance, work-related applications that can have an impact of trip commuting amounts to only 21 percent of making is shown in Exhibit 3. Southern California driving. Telecommunications can also be applied to reduce travel in the Telecommuting — employees using phones remaining 79 percent of trips. Examples and computers to work regularly or occasion- include using telephone and video conferenc- ally at home or closer to home in centers — is ing instead of driving to community the leading example of using telecommunica- gatherings, business meetings, and profes- tions as a travel alternative. In fact, because sional consultations; or taking a vocational telecommuting and the research and litera- training or college course by using computer ture studying it are well-developed, a Los communications in the workplace instead Angeles County Telecommuting Outreach pro- of going to a campus classroom in the gram was conducted as an adjunct activity to evening. development of the Telecommunications

4 Southern California Association of Governments Exhibit 3 Generic telecommunications applications with travel impacts

Distance learning Electronic entertainment Electronic voting Electronic home banking Electronic versions of newspapers and magazines Electronic government Home monitoring of medical patients Public safety applications Videoconferencing between college classrooms Telehealth Teleshopping Traveler information services Telework facilities exchange Telework/telecommuting from telework centers Telelogistics Audio or video teleconference meetings Community networks Home access to commercial on-line services On-line access to government documents through kiosks On-line educational services and communications

Exhibit 4 Examples of existing telecommunications applications in Southern California

Imperial Co. • LightLink Internet Access Server in El Centro. Los Angeles Co. • The Blue Line Televillage being set up by the Los Angeles County Metropolitan Transportation Authority at the Compton Transit Center. • CityTel network serving the City of Long Beach is the nation's first citywide ISDN telecommunications network. • A 1995 NII Awards Finalist, the Santa Monica Public Electronic Network provides electronic mail, online conferencing, and public access to government information to all citizens. Orange Co. • California Community Colleges have been offering televised courses over public television broadcasting stations and local cable channels. • The Irvine Unified School District is a pioneer in the use of interactive cable television for teaching classes for children who are distributed over many separate school buildings. • A 1995 NII Awards Finalist, the Internet Payment System created by First Virtual Holdings, Inc. of Huntington Beach provides a safe, easy, economical means for buying and selling information and goods over the Internet. Riverside Co. • CORNET, County of Riverside Internetwork, provides interagency communications and information exchange among local governments and educational institutions. • The Consolidated and Coordinated Courts of Riverside County have established a cross- court document imaging system to allow document filings for any court to be made in any court facility countywide. San Bernardino Co. • A graduate-level, mentored on-line seminar demonstrates an alternative learning environment to the simulated lecture model of videoconferencing and the correspondence course model used in televised courses. • An interactive video signal links the jail and the courthouse, instead of having to transport prisoners to the judge. Ventura Co. • California State University Northridge has a distance learning program offered via video telecommunications at its satellite campus in Ventura and at the Antelope Valley Telecenter. ¥ Region-wide • The InFoPeople Project provides public access to the Internet through Public Libraries throughout California, including the six counties of the Southland. • The Association of Governments ACCESS project is in development to provide access to maps and the Internet in local government offices throughout Southern California.

TELECOMMUNICATIONS REPORT JULY, 1996 5 business opportunity, job creation, and Telecommunications in enhanced organizational productivity. Southern California The Strategy presented in this document pro- vides a visible process of business-govern- Telecommuting and other telecommunica- ment cooperation for highlighting and repli- tions deployment — meaning the increasing cating success in using telecommunications societal usage of telecommunications — are to augment and reduce travel associated with advancing rapidly throughout the modern everyday living and business activities. It world. Thousands of telecommunications provides approaches and actions to cause development and deployment projects are change in how telecommunications underway now in organizations and house- is deployed. holds throughout Southern California. Examples of leading organizational projects The desire for both focus and breadth in the in each of the six Southern California coun- face of inevitably limited public and private ties are shown in Exhibit 4. However, apart resources led to the creation of a Strategy from forward thinking policy leaders in orga- with the following characteristics: Flexible in nizations such as the Southern California scope of technology and types of benefits Association of Governments, the Southern pursued, leveraging existing and future California Economic Partnership, the South telecommunications network infrastructure Coast Air Quality Management District, the and applications, highlighting and building State of California Department of on successful market-driven examples of Transportation, and the Southern California what is sought, identifying issues and gaps Telecommuting Partnership, most people in that block deployment, providing a database the region, including the majority of govern- for measurement and evaluation of mobility ment and business leaders, are not planning and other impacts, and manageable over a telecommunications applications with period of many years. mobility impacts as an explicit goal. Goals of the Strategy Telecommunications applications are usually implemented to enhance sales, improve cus- The overall goal is to achieve an improvement tomer service, cut costs, and/or increase pro- in the present pattern of telecommunications ductivity. Those applications have the poten- deployment that results in a dramatic change tial to support and spur economic growth and in travel behavior in the region over the next consumption, and expand knowledge of new 25 years. people, places, and events to visit. Telecommunications impacts on vehicle trav- 1 Expand the market share of information el encompass trip substitution, trip genera- exchange, transactions, interactions, and tion, and trip modification simultaneously. relationships that are fulfilled through telecommunications access instead of by A new way of thinking about telecommunica- vehicle trips. tions and travel needs to be widely learned. Those people who are already aware of the 2 Reduce the barriers to — and create new impacts of telecommunications on mobility incentives for achieving — the full market are presenting diverse ideas on what govern- potential of telecommunications for mobility ment and business could do collectively in and access improvement. order to realize a greater public mobility ben- efit. A consensus on what the Southern 3 Assist local government and organizations to California region should do collectively needs design and implement applications that to be formed. expand electronic access to services and work locations.

A Strategy for the Southern 4 Assist organizations to design and implement California Region applications that reduce vehicle trips in logis- tics systems. The mission of this strategy is to accelerate the deployment of telecommunications with 5 Create an integrated, detailed understanding an emphasis on improvement of mobility, of how the quality and distribution of access, and air quality. With the increase in telecommunications infrastructure deploy- use of telecommunications comes other ment impacts mobility, air quality, and the important derived benefits: energy savings, regional economy.

6 Southern California Association of Governments Objectives of the Strategy Association of Governments, described by the purple boxes at the lower right of the Exhibit. The objective is a significant program of These two processes create policy to influence telecommunications deployment acceleration the ongoing market process of telecommunica- through the year 2020.The strategy continues tions development shown in the ovals in the the objective in the 1994 RTP of 10.4% for middle of the Exhibit. home to work trips in 2015 for telecommuting and working at home. In addition, the strate- The forces of the market, including technologi- gy aims to attain a higher reduction in daily cal innovation and user demand for products person trips from all other telecommunica- and services that are applied to meet user tions applications, based on policies and needs, are and will continue to be the main actions that go beyond the 1994 plan. (The force behind the deployment of telecommuni- new numerical objective is evolving through cations. The Telecommunications Deployment the analysis of alternatives developed for the Strategy operates to influence market forces 1997 RTP). toward more emphasis on development and deployment of applications that reduce vehicle 1 Document mobility and access improvements emissions through modified trip-making from teleservice, telework, and telelogistics, behaviors. as well as resulting emission reduction and energy conservation results. 1 The Strategic Marketing Process in the green Indentify barriers to deployment of 2 ovals of Exhibit 5 is carried out by the Southern telecommunications, and action(s) to California Economic Partnership, and works eliminate or ameliorate them. as follows: Establish disaster preparation, travel saving 3 Following the model that telework and teleservice procedures that are has proved successful in well exercised routinely in normal conditions advancing the deploy- and which are also immediately available to ment of electric vehicles, keep organizations operating in the after- a Telecommunications math of earthquakes, storms, and other Cluster Advisory Group transportation disturbances. made up of business and gov- ernment leaders in telecommunications has Assist transportation planners using a 4 been formed. The Group provides advice and telecommunications activity time series and counsel to The Partnership staff and board on forecast process that is comparable to the how to influence the dynamic telecommunica- trip volume time series used by regional tions market toward a greater emphasis on transportation planners. mobility improvement. {The Charter Members of this Advisory Group are listed under acknowledgements}.

The Partnership applies the same market The Strategy Process development strategic planning to each of the five technologies it has been given the mission to accelerate. The approach is multi-discipli- In response to the mobility challenge and the nary, totally integrated, constantly evolving, telecommunications deployment opportunity, and consists of: the Telecommunications Deployment Strategy creates a systematic, continuous Deployment education and guidance in the process that incorporates the steps shown 1 form of Model City Starter Kits that contain in Exhibit 5. information on implementation rationale, planning and implementation worksheets, The Strategy establishes two parallel, mutu- and training and safety requirements ally supporting processes: One is the and curriculum. Strategic Marketing Process carried out by the Southern California Economic Partnership, shown in the green ovals on the 2 Workshops and outreach to generate addition- left. The other is an Analysis and Planning al interest and understanding of technology Process performed by the Southern California deployment.

TELECOMMUNICATIONS REPORT JULY, 1996 7 Exhibit 5 Public-Private Process to Accelerate Telecommunications Deployment

MARKET PROCESS: Model City Starter Kits Growth of telecom technology-based products and services

Workshops & Outreach Information Market-driven develop- Distribution & ment & deployment of telecom Networking infrastructure & applications in the regional economy STRATEGIC MARKETING More Regional use of telecommunications infrastruc- SCEP ture & applications generally TC Identity Creation & Brokering/ Awareness Partnerships Creation

Analysis & Planning Legislative Initiatives Process & Actions The Association

Takes input of telecom applications from vendors and other sources

Screens applications for mobility impact logic

Establishes demonstration projects as needed

Analyzes applications to verify and quantify mobility impacts Emergence of mass market telecommunications applications Provides recommendations for Advisory Group attention

Causes of accelerated deployment Determines new inputs to Transportation Planning process More Regional use of travel-saving applications Updates & Implementation of Regional Transportation Plan, Resulting impact on RTIP, & AQMP travel demand in the Region

Resulting regional telecom- travel mix

8 Southern California Association of Governments 3 Technology/industry identity creation and 3 Establish, in cooperation with other telecom- awareness generation (logos and slogans) munications-user organizations, demonstra- to help give a singular identity, purpose and tion research projects as part of generating synergy to deployment activities. measurement data on the travel impacts of telecommunications applications. 4 Information distribution and networking sup- port creating a breakthrough, advertising- 4 Track and evaluate travel impacts that result supported consumer friendly from new and accelerated applications Web Site, to encourage projects that are caused by the Strategy. This feedback from stake- analysis will determine the net effect on holders and as a mobility, air quality, energy consumption, and clearing house of the economy, and becomes the source for information. new inputs to the Associations ongoing trans- portation modeling and planning process. 5 Partnership creation/brokering; and 5 Provide findings on trip volume impacts from accelerated deployment of telecommunica- 6 Legislative initiative and actions to provide tions applications to the transportation testimony on issues, and share potential modeling group at the Southern California direction with stakeholders to assist with Association of Governments in order to modi- action strategies. fy the models that support the formulation of the Regional Transportation Plan, the Whether looking at removing barriers or Regional Transportation Improvement Plan establishing incentives, the participants in (RTIP), and the Air Quality Management Plan the Advisory Group meetings work to gener- (AQMP). Action taken as a result of these ate ways to motivate and assist business, plans can be a causal factor in the accelerat- government, and other organizations to move ed deployment of telecommunications. forward to implement actions and policies developed through The Partnership process. Because of the many ways in which today's telecommunications have the potential to generate trips as well as save trips, a strate- 2 The Analysis and Planning Process of the gy that promotes telecommunications Telecommunications Deployment Strategy as deployment generally and broadly in shown in the purple boxes of Exhibit 5 is Southern California would likely be counter- carried out by the Southern California productive to mobility enhancement. Association of Governments. Exhibit 6 illustrates the concept that only a portion of the set of all telecommunications technology applications will generate travel 1 Build, maintain, and grow a knowledge base savings. Conscious and careful design of of documented case studies of existing, effec- tive, market-driven telecommunications applications that have a logical linkage to Exhibit 6 mobility-enhancing changes in the location of activities and facilities, and in the movement Sharp Focus Needed for Mobility Benefits of people and goods. Data on applications from Telecom with positive mobility impacts will be dis- played to the general public in order to moti- vate replication. A planned location for the contents of this knowledge base is the World Wide Web of the Internet.

2 Analyze and screen the telecommunications Travel- applications contained in the knowledge saving apps Telecom base to determine those with the greatest Technology potential for expanded future mobility Telecom Applications enhancement in Southern California. These would become the target applications to expand and enhance.

TELECOMMUNICATIONS REPORT JULY, 1996 9 actions that will expand that portion of appli- 4 It is easy to find a wide array of professional cations is crucial to improving mobility. technical assistance in designing, building, and Developing a widely shared understanding operating telecommunications applications that and leadership consensus around such a enhance mobility. set of actions that will expand that portion of applications is crucial to 5 The rate of growth of operational applications improving mobility. that are saving travel is greater in Southern California than anywhere else in the world. Developing a widely shared under- standing and leadership consensus around such a set of actions is also 6 The use of telecommunications by people and important to the effectiveness of a organizations for mobility enhancement has public-private cooperative approach. The reached critical mass penetration. Strategy described here is a managed, facili- tated, visible process of business-govern- To achieve this vision, the Partnership's ment interaction to learn what else to do Telecommunications Cluster intends to become beyond the normal pattern of private sector the most authoritative, widely-known broker of product marketing and public sector planning know-how, skills, information, and other regulation and purchasing. While there are resources for implementing mobility-enhancing many potential actions to take, the best ones telecommunications applications. The Cluster need to be determined in the strategy will continuously build linkages to private sector process described here. firms which are marketing products and services that implement these applications. There will be continuing liaison and cooperation with other mobility-focused developers of telecommunica- Vision for Tomorrow tions applications, for example, the Southern California Telecommuting Partnership, the Playa Vista development, and the San Diego Cities of Here is the Telecommunications Cluster's the Future. 2020 vision for making the Southern California region a leader in the use of telecommunications for mobility enhance- ment:

1 Mobility enhancement is widely perceived as an available additional benefit of telecommu- nications applications.

2 Users and vendors of telecommunications technology understand how to use telecommu- nications as a mobility enhancer, and consider this potential as they sell and build applica- tions.

3 Established information dissemination mecha- nisms exist for easily finding the details of how organizations and people throughout Southern California are using telecommunications to save travel.

¥

10 Southern California Association of Governments Conclusion

The Telecommunications Deployment Strategy provides a new, additional focus and motiva- tion for the private and public efforts that are already deploying telecommunications in Southern California. The focus on travel impacts described here is justified because of the extraordinary magnitude of the mobility and air quality problems in the region.

At the same time, the telecommunications infrastructure, services, and applications that are deploying in the six counties of the region are nested within a National Information Infrastructure and a Global Information Infrastructure that along with transportation is a key mechanism for letting California perform- competitively and successfully as part of the global economy.

The Association and the Partnership are con- vinced that the specific mobility enhancement focus of this plan indirectly yields the addition- al economic benefits of job creation, organiza- tional productivity, and enhanced competitive perfor mance by regional firms in addition to the travel-saving benefits that are sought directly.

The Telecommunications Deployment Strategy, if executed flexibly in response to changing environmental conditions, will estab- lish Southern California's worldwide leader- ship in the application of telecommunications for mobility and access enhancement, while at the same time contributing to economic com- petitiveness, increasing service delivery effi- ciency, and improving quality of life.

TELECOMMUNICATIONS REPORT JULY, 1996 11 Acknowledgements Charter Members of the Telecommunications Cluster Advisory Group of the Southern California Economic Partnership - Established July 1995

Bill Allin District Manager, AT&T, San Francisco Sky Dayton President and CEO, Earthlink Network Inc., Los Angeles Dilara El-Assaad Project Manager, Southern California Association of Governments Donald Girskis General Manager, Nextel Communications, Orange Evelyn Gutierrez Chief, Office of Special Programs, Chief Administrative Office, Los Angeles County Chuck Haas INTEL, Santa Clara Jim Hake Principal, Access Media, Santa Monica Jorge Jackson Vice President, GTETelephone Operations, Thousand Oaks Kimberly Karambelas Vice President, Pacific Lightwave, Riverside Dr. Douglas Martin ADA Coordinator, ADA Compliance Office, UCLA, Los Angeles Larry McElroy Director of Business Development, Performigence, Los Angeles Perry Parks President, Southern California Cable Association Hon. Robert Pinzler Councilmember, Redondo Beach City Council, Redondo Beach Gene Sherman Vice President, Pacific Telesis, Los Angeles Kathy Wasikowski Director of Transportation Programs, Southern California Air Quality Management District

Authors of the Telecommunications Deployment Strategy for Southern California

Dilara El-Assaad Project Manager, Southen California Association of Governments Richard Spicer Principal, Southern California Association of Governments John Cox President, Southern California Economic Partnership Daniel Wright Project Manager, Los Angeles County Metropolitan Transportation Authority Sandra Campbell Intern, Southern California Association of Governments Linnea Berg Intern, Los Angeles County Metropolitan Transportation Authority Anne Bresnock Analyst, Southern California Association of Governments

Consultant Team - Ellen Williams & Associates

Ellen Williams President, Ellen Williams & Associates John Niles President, Global Telematics Project Manager, Ellen Williams & Associates William Dunkle Senior Associate, Ellen Williams & Associates Merlyn Paine Senior Associate, Ellen Williams & Associates George Fares Manager, DKS Los Angeles Larry Wiggs Larry Wiggs & Associates Jeff Newcomb Senior Associate, Ellen Williams & Associates

Graphic Artists

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