First Edition, 2009 ISBN 978 93 80075 73 0 © All rights reserved. Published by: Global Media 1819, Bhagirath Palace, Chandni Chowk, Delhi-110 006 Email:
[email protected] Table of Contents 1. Basics of Management 2. Fundamentals 3. Salient Features of Management 4. Significant Principles 5. Focus of Management 6. Hotel Organization 7. Management Dimensions Basics of Management 1 1 BASICS OF MANAGEMENT Human beings are by nature gregarious. Community or group life has been one of earliest and most enduring features of human existence on this earth. This natural phenomenon of human beings living in groups have generated a variety of groupings such as family, clan, community friendship group, organisations, etc. Organisations—business or social, dominate our lives. Our activities and behaviour are shaped by these organisations right from birth to death. Everyday of their lives human beings deal with organisation. There is no escape from them. Hospitals, schools, colleges, clubs, societies, local state and central government, manufacturing and trading concerns are some of the organisations we are associated with throughout our life. Our association with some of them are close and long while they are short lived or temporary with some others. The only alternative may be a complete return to nature which very few of us may choose. This association of human beings with organisations dominates in every country irrespective of the ideology and geographical differences. 2 Principles of Hotel Management An organisation needs a system of relationship among functions; it needs stability, continuity and predictability in its internal activities and external contracts. It requires harmonious relationship among people and processes.