Corporate Responsibility Report 2019 President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 01

A Letter from Marc B. Lautenbach, President and Chief Executive Officer Fellow stakeholders:

It’s been an extraordinary year for our company, Last year we proudly endorsed the Business for Climate and Energy Solutions. Building on Today we continue to be guided by the strong our clients, and our entire world. On April 23, Roundtable’s Statement on the Purpose of a this record, we created a new senior-level ESG values, high professionalism and responsible Pitney Bowes entered its second century amidst a Corporation, which echoes our own commitment Committee and explicitly added sustainability to citizenship that are cornerstones of our culture. We global pandemic that has challenged businesses, to create long-term value for all our stakeholders our Enterprise Risk Management program. have always been a purpose-driven company, eager families, communities and governments including clients, employees, investors, the • Diversity and Inclusion: We continued to work to bring innovations that matter to our worldwide everywhere to think and act in new ways. Our communities where we operate, and the tirelessly toward a global culture that honors the client base and to improve life for everyone response to the pandemic has been both strategic environment we all share. You can read more about full breadth of backgrounds, perspectives and involved. As part of that process, we continue to and compassionate, grounded in our long-standing our approach to creating long-term value and the contributions of everyone in our company. Our reshape and refine our products for 21st-century corporate commitment to do the right thing the actions we’ve taken here. This year we’re also more progress and commitment earned recognition markets. Last year two of our innovations were right way. This report contains a special section explicitly aligning our efforts with new from Bloomberg and Forbes. honored with International Design Awards. You can detailing what we’ve done and what we will be environmental, social and governance frameworks. • Development: We implemented a new expect more of this as we move forward. doing as the situation evolves. As a result, this 2019 Corporate Responsibility performance management system using coaching, Report inevitably looks both backward and forward. skill-building and talent analytics to develop I firmly believe that one of our greatest sources It has also been a year of great social unrest targeted learning outcomes and embed a culture of innovation is our commitment to diversity and prompted in part by the pandemic, but mostly Looking back, we closed out our first hundred years of feedback. opportunity for all our employees. This focus by a deeply disturbing series of racially biased with solid accomplishments that bode well for the • Community: We continued to focus on expanding improves the caliber of our ideas, the morale of human rights violations in the United States. remainder of 2020 and beyond: educational opportunity and fairness for students our workforce, the empathy we bring to our global This, too, challenges us all to a new level of and families in underserved school districts. We marketplace—in fact, everything we do. focus and new actions as individuals, as a • Governance: We continued to benefit from concentrated our efforts on early childhood company and as a society. an increasingly diverse Board of Directors, on education, literacy and math. In 2019 our I thank everyone at Pitney Bowes for their which women now hold half of the seats. We signature volunteer program, Dedication to humanity, their creativity, and their inspiring With these factors in mind, it’s gratifying to be able strengthened our governance with important Education, drew more than 1,000 employees to actions during this extraordinary period. While to report that our company has continued to build measures on board tenure, succession planning 83 projects in collaboration with literacy and we have barely begun our second century, I our business and serve clients in keeping with our and board refreshment. education nonprofits around the world. In addition can already see that the power of values and strategy. As we mark our 100-year • Environment: Our success in improving our to volunteering, our employees donated doing the right thing the right way anniversary, we are working hard to fuel a new energy efficiency and driving down our generously to local, national and global charities; will continue to propel us forward. century of client-centered innovation and environmental footprint earned us the 2020 matched by the Pitney Bowes Foundation, their responsible citizenship. Climate Leadership Award for Excellence in contributions totaled $1.9 million. Greenhouse Gas Management from the Center President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 02

Ethics Help Line Code of Conduct Corporate Responsibility Report 24 hours a day Pitney Bowes Our business Business 7 days a week practices Practices 140 languages Business continuity Guidelines COVID-19 Our core value statement, “We do the right thing, the right way,” sets the tone for how we interact with our stakeholders. We are committed to treating our clients, business partners, co-workers and communities where we live and work with fairness, honesty, respect and integrity. Enterprise Risk We do the Every day, we demonstrate our commitment to corporate responsibility through the way we Management right thing, the conduct business. Our culture of integrity is program (ERM) right way. fundamental to our success and has been Annual education and throughout our history. We hold employees training initiatives responsible for adhering to company policies and values as well as local laws and regulations.

Values and ethics Accountability and oversight Ethics and Compliance Review committee President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 03

Values and ethics Senior management is responsible for locations. We publish the international includes senior leaders who span significant compliance topics modeling expected behaviors and is version in multiple languages, both to corporate functions and business applicable to all as well as abbreviated Laws and policies change, but one committed to supporting a thriving reach as many employees as possible units. The committee meets with training that reviews the highlights of thing that does not change is our culture of integrity. We regularly take in their own language and to the senior management of each the in-depth courses given the commitment to “do the right a step back to consider changes in our accommodate differences in legal business unit to ensure that those previous year. We also provide thing, the right way.” We are committed business and in the world around us requirements and cultural practices. leaders are an integral part of refresher communications to remind to maintaining honest, fair and and what they mean for ethics and We expect employees to be familiar discussions about compliance within employees of the essential elements respectful relationships with our compliance, and then evolve our ethics with the code of conduct. The code their businesses. A separate review of courses delivered in preceding employees, our clients and the and compliance programs. of conduct also includes resources for committee focuses specifically on years. New employees receive communities in which we are located. employees so that they can ask ethics and compliance issues related introductory compliance training We continually provide education and Code of Conduct questions, seek advice, or obtain to labor and employment. related to their jobs and are then training for employees not only to The Pitney Bowes Business Practices further information. enrolled the following year in the ensure that they are aware of the Guidelines is our code of conduct. It Training courses given to the general company’s expectations of conduct, provides an overview of policies, laws Ethics and Compliance Review Employees need to know and employee population. This cyclical but also to provide them with the tools and expectations of conduct for all committee understand the behaviors the company approach helps employees to keep they need to succeed in an ethical employees globally. While legally Our Ethics and Compliance Review expects of them. We communicate our thinking about key requirements and legally compliant culture. Our compliant behaviors are the minimum Committee meets regularly to monitor expectations through annual education on a regular basis. We make our training classes, policies, code of expectation, we expect employees to and support business and functional and training initiatives, which we annual training material available in conduct, reporting and advice conduct themselves with the highest unit compliance with regulatory customize to fit the needs of individual multiple languages. channels, and management support ethical standards. We publish the code mandates that affect their operations employee groups using a variety of provide employees with the guidance in two versions: one for employees (for example, regulations governing content delivery methods. Each In addition to our standard courses, we they need to be able to do the right based in the United States and another government contracts or disposal of year we provide foundational or offer a variety of on-demand training thing when faced with difficult choices. for employees based in international product components). The committee comprehensive training in certain and other regular communications President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 04

about ethics and compliance. For Risk and business contingency planning to evaluate the employees who do not have access to potential impact of events that may computers, managers provide monthly continuity adversely affect clients, assets or huddle training on topics covered in employees. Pitney Bowes has our Business Practices Guidelines. Risk established processes to support the We have a structured, consistent and continuity of our businesses during Advice and reporting channels continuous risk management process times of crisis. With a core staff and We encourage employees to seek in place across our organization. Our engagement by our business units, we advice in dealing with ethical dilemmas Enterprise Risk Management program are able to respond appropriately as and to report any suspected or actual (ERM) identifies and monitors the events arise. We also train our wrongdoing. Our Ethics Help Line is company’s enterprise risks and employees, run simulation exercises operated by a third-party administrator manages our response to those risks and evaluate our program each year 24 hours a day, seven days a week. through appropriate action plans. We for potential improvements. Employees may call in to the line to review and periodically update these report their concerns (anonymously, if risks in the context of the company’s In 2020, we have faced the permitted by local law) in any of 140 strategies, operations, business unprecedented problem of the global languages or make a report online. environment and other factors. Our COVID-19 pandemic. Throughout the Employees may also contact the Global Risk Steering Committee undertakes course of this evolving global health Ethics and Compliance Department in this review each year. That Committee’s crisis, we have responded effectively, person or through web page membership includes people from maintaining essential services to our reporting, hard copy mail, telephone business units and corporate functions. clients, adapting products and services or confidential email. Employees may Either the full Board of Directors or to better serve clients in remote or also report matters to their manager, one of its committees reviews each at-home working environments, and or a member of the Human Resources, enterprise risk in depth. The Audit taking the necessary steps to Legal or Audit departments. Global Committee also independently reviews safeguard the health and well-being of Ethics and Compliance promptly policies and processes with respect to our employees, clients and reviews all claims of potential risk identification, assessment and communities in accordance with public violations of law or policy and, where management. This focused, multilevel health directives. For more information, appropriate, investigates claims. If the ERM process is a vital tool to help the see the special COVID-19 section of investigation supports the allegations, Company create, preserve and realize this report. we take appropriate and consistent value for our shareholders. disciplinary action. Business continuity Our business continuity program is aligned with our risk management process. The program’s primary objective is to support ongoing President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 05

Green Power Partnership Improving sustainability Corporate Responsibility Report Top 30 in Tech & Telecom in product packaging Environment

As Pitney Bowes embarks on its second century, Fleet efficiency and we believe it is important to reaffirm our deep and sustainability initiatives lasting commitment to responsible corporate citizenship. Our environmental policies and practices constitute an essential part of this commitment, in keeping with the Business Roundtable’s three-part Sustainability Challenge: Equipment 2020 Climate remanufacturing diverted • To reduce our impact on the environment Leadership Achieved carbon • To conduct our operations in an environmentally Award for responsible manner 498,000 emissions target • To ensure that our employees can work without Excellence in pounds of waste from a full year early injury at our sites or other work locations. recycling to reuse Greenhouse Gas Our response to this challenge includes not only Management our environment, health and safety (EHS) policies and practices, but also how we manage and report our progress in relation to evolving frameworks for the disclosure of climate and sustainability-related Energy-saving information, such as the Task Force on Climate- product design Related Financial Disclosures (TCFD) and the Sustainability Accounting Standards Board (SASB). Home and agile working Our approach spans the four TCFD implementation categories of governance, strategy, risk management, and metrics and targets. 14,000 miles a year per employee not driven President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 06

Governance transform. Please refer to the Proxy them. In addition, our cross-functional Environmental Protection Agency and and fleet operations, facility operating Our board of directors has overall Statement for additional information. Environmental, Social and Governance the Center for Climate Solutions in procedures, and product offerings. responsibility for oversight of the risk (ESG) committee composed of senior recognition of our consistent success assessment and risk management Strategy Pitney Bowes leaders focuses on in improving energy efficiency and Carbon management and climate process. The company has an We consider the actual and potential industry best practices, serves as a reducing our environmental footprint. responsibility enterprise risk management (ERM) impacts of climate-related risks and forum to share information and ideas Our company has a history of action to process which identifies, assesses, opportunities on our businesses and across Pitney Bowes, and reviews our Since 2009, we have collected address climate change. Over a decade monitors and addresses risks across strategy, thinking about addressing ESG programs and initiatives. global carbon emission data, received ago, we established our baseline the entire company, including climate-related risks and opportunities third-party verification of that data, carbon greenhouse gas (GHG) environmental, health, safety and of importance to our clients, Risk management and reported it through the Carbon footprint following the World sustainability-related risks. We communities, employees and investors. Our enterprise risk management Disclosure Project (CDP). Access Resources Institute protocol and continually review the effectiveness of We seek to be mindful of system is robust and evolves to our CDP carbon management published the Pitney Bowes Corporate this process as our understanding of environmental and sustainability risks address new risks and components of reporting history. Technical Standard on Carbon particular risks evolves and as the in developing our products and risks as our businesses transform, and Management. This document company’s business and operations business process, and how we mitigate as investor, client, employee and established the requirements for the community approaches to risks change creation of a GHG/carbon over time. management program to address climate-change risk and opportunities, Metrics and targets Reducing our impact on including energy consumption and Over the years, as we have successively the environment conservation measures and the annual met previous targets, we have public reporting of our carbon regularly set increasingly stringent Pitney Bowes has accepted the footprint. Using a process validated metrics and goals across all our Business Roundtable’s Sustainability by independent third-party review, products, operations and locations. Challenge. Because climate-related we provide guidance for our lines With this report, and because we risks and energy use are often related, of business, laying out enterprise- achieved our 2020 metrics a year our policies, procedures, and wide energy consumption data early, we are laying out a new set of processes focus on energy usage, collection standards, outlining roles five-year goals, and we will add to energy conservation management, and responsibilities for each business, these goals in a manner consistent renewable energy purchasing and establishing the tools to be with expectations from our initiatives, and the public reporting of used to collect and report the data stakeholders and with our own these activities. We use applicable to the corporation. sustainability strategy. metrics and goals to highlight our performance in these areas. Reducing energy consumption Pitney Bowes was awarded a 2020 In 2019, we achieved our 2020 carbon Climate Leadership Award for We also work to integrate climate- emissions target a full year ahead of Excellence in Greenhouse Gas related issues into our environmental schedule. The target was an 8 percent Management from the U.S. stewardship programs, supply-chain emission reduction from our baseline President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 07

year of 2015. We not only met that contributed to this long-term decrease. To motivate employees to conserve target, but surpassed it by nearly Of these factors, site consolidation in energy, in 2019 we offered a new two-thirds with a reduction of 12.8 support of the company’s strategic training program asking them to percent. In keeping with our past business transformation continued to “Be a PB Energy Sleuth.” practices, we then set a new 8-percent play a key role in 2019. Over the last Scope 1 and 2 emission-reduction goal seven years, we have reduced related Fleet efficiency and sustainability for the year 2025 (normalized to energy consumption by more than initiatives revenue), against a new baseline year 29.1 million kilowatt hours of Transportation and logistics are vital of 2019. electricity, resulting in a reduction components of our Commerce Services of over 11,250 metric tons of business, with a fleet encompassing In support of this goal, we strive to carbon emissions. more than 400 power vehicles, vans, increase energy efficiency across all straight trucks and tractors. As an EPA our operations. Our cross-functional Green Power Program SmartWay Partner, we have steadily Energy Task Force has raised employee Pitney Bowes is a founding member of improved the environmental awareness about energy conservation the Green Power Program, an industry performance of both our vehicles at our facilities and implemented partnership with the U.S. and our transportation network conservation projects that have Environmental Protection Agency to through a combination of hardware resulted in significant reductions in promote the development and and software advances. energy consumption. Through the end purchase of alternative energy. In of 2019, our electricity consumption 2019, we were listed by the EPA as one We introduced hardware modifications Energy-saving truck and trailer modifications to improve fleet performance. was down by approximately 34.7 of the “Green Power Partnership Top on our trucks, including an optimally million kilowatt hours from our 2007 30” in Tech & Telecom, which places us sloped hood and grille, a bumper with baseline, saving $5.03 million and among the 30 largest U.S. green power an integrated air deflector, reducing our carbon footprint by users in that category. aerodynamic mirrors, upper door seals, 16,810 metric tons of CO2. Site and integrated antennas. New to the consolidations, more efficient lighting We continue to purchase Renewable standard package for model year 2020 fixtures, compressor and HVAC Energy Credits (RECs), which support are tow-hook covers, which reduce the upgrades, energy audits, and green power projects using air entering the engine compartment employee engagement and training all technologies such as solar, wind and from the front of the vehicle, and a new biomass. Since 2009, our purchases of set of A-pillar deflectors to improve air RECs have resulted in more than flow around the windshield. 193,754,000 kWh of renewable energy. In 2019 we set a new goal of In addition, we have begun to equip 29.1million offsetting at least 20 percent of our our sleeper trucks with auxiliary power energy consumption through units (APUs) to avoid unnecessary fuel Over the last 7 years, we have reduced Renewable Energy (normalized to consumption due to idling. The U.S. energy consumption by more than 29.1 Truck cab with APU to reduce idling Aerodynamic grill package. revenue), by the year 2025. Department of Energy estimates that a million metric kilowatt hours. emissions. President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 08

conventional long-haul truck idles Conducting our equipment, are Energy Star-rated Environmental product compliance of our continuous improvement 1,800 to 2,500 hours per year when products. Click for more information. We have rigorous processes and process. This review resulted in more parked overnight, with every hour of operations in an procedures to ensure that our products efficient management of our products’ idling typically consuming as much fuel environmentally Improving sustainability in product comply with environmental standards. compliance certification. as four to five miles of driving. packaging We have integrated these compliance responsible manner We source plastic shrink-wrap and standards into our Supplier Code of REACH regulation We also use route optimization corrugated cardboard packaging, and Conduct and our supplier contracts, REACH (Registration, Evaluation, software to model ideal routes and Sustainability encompasses both the we work with suppliers to identify new engineering standards and product Authorisation and Restriction of minimize distances and travel times. In design of our products and services sources of cardboard-based packaging specifications. We ask our suppliers to Chemicals) is a European Union 2019, the combination of these and and our manufacturing, packaging and material with improved sustainability provide related data into a database we regulation aiming to protect human other measures enabled our vehicles to distribution practices. performance. In 2019, we also piloted use to monitor compliance. health and the environment from avoid 300,000 miles of driving and a new baling technology to increase exposure to hazardous chemical save more than 30,000 gallons of fuel. Energy-saving product design our shrink-wrap recycling capability. We also engage key suppliers in regular substances. For information regarding Pitney Bowes is committed to dialogue to drive sustainability and Pitney Bowes products that may designing and manufacturing energy- ISO 14001 certification regulatory issues, including matters contain any REACH Substance of efficient equipment. As an ENERGY To promote best practices in such as the reclassification of chemical Very High Concern (SVHC), contact ® STAR Partner, we offer energy- environmental protection, we use an ingredients in our inks, to ensure that us at [email protected]. efficient products backed by rigorous environmental management system the information we provide to our U.S. government environmental certified to the internationally clients is accurate and up-to-date. Chemical Product Review Team (CRT) standards. Our SendPro family of recognized environmental standard Our product compliance team has a products (SendPro MailStation, ISO 14001. In the U.K., our ISO 14001 Following the divestment of our subgroup, the CRT, that reviews and SendPro C Series and SendPro P certification dates from 1997 and has industrial equipment division, we approves new Pitney Bowes branded Series), as well as many of our digital been continuously maintained since. undertook a strategic review of our chemical products to ensure they meet mailing systems and imaging product compliance program as part company safety requirements, have President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 09

appropriate safety data sheets (SDS) Waste management Minimizing electronic waste. and are properly tracked for regulatory Minimizing waste from operations. To support global initiatives to combat Shrink wrap recycling reporting. Our safety data sheets are For more than 20 years, Pitney Bowes the growth of e-waste, we regularly In 2019, we promoted the use of dedicated balers to increase regularly reviewed. has taken part in the EPA’s WasteWise recycle all electronics that cannot be recycling capabilities at Commerce Services sites by compacting Initiative, a voluntary program to remanufactured. Materials captured loose shrink-wrap sheets into bales. We will be using the results of minimize waste generation, increase through recycling (plastics, steel, this study to partner with national recycling vendors to increase our recycling, and promote the aluminum, copper, etc.) are then recycling rates for these materials. manufacture and purchase of products available for beneficial reuse in a variety with recycled content. of industries. In 2019, we recycled 1,927 tons of electronic waste. In 2019, our waste reduction campaign resulted in the avoidance of more than Green remanufacturing 3,636 metric tons equivalent of CO2 Pitney Bowes has a long legacy of (MTCO2E). Since 2004, we have product remanufacturing and avoided 271,116 MTCO2E, equivalent recycling. We have established centers to the effect of removing more than throughout the United States, Canada 58,573 cars from the road. and Europe where clients return products for subsequent In 2019, our review included As a result of this achievement, we remanufacture, reuse of parts, or incorporating regulatory classification were one of a handful of companies recycling. In 2019, equipment changes for some chemical honored at the celebration of the 25th remanufactures diverted over 498,000 constituents of our inks into revised anniversary of WasteWise during pounds of waste from recycling to SDS and product labels. This project America Recycles Week (November reuse. All told, our remanufacturing typified the constructive collaboration 11-15, 2019). process has kept more than 3.6 million we have established with key suppliers pounds of products out of our waste to incorporate advances in toxicology streams in the past eight years. into the ways we manufacture and Mini baler compactor (upper left image). deliver our products. Shrink wrap (above image). Fridley compressor (left image). We also made publicly available on pitneybowes.com the full list of ingredients of our cleaning products to comply with the California Cleaning Product Right to Know Act. E-Waste recycling President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 10

Investing in our average-vehicle emissions estimate of 0.008887 metric tons of CO2 per employees and our gallon of gasoline, it also enabled them communities to avoid about 9,873 metric tons of CO2 emissions. Sustainability also ensures the safety and well-being of our employees and See how those savings play out communities. We report on safety in in the EPA’s Greenhouse Gas another section of this Corporate Equivalencies Calculator: Responsibility Report. In this section, we focus on ways Pitney Bowes and its employees work together to make our facilities and our communities healthier EPA’s Greenhouse Gas Equivalencies Calculator and more energy-efficient.

Flexible work arrangements help lower our carbon footprint Well before the COVID-19 pandemic transformed workplaces around the world, Pitney Bowes encouraged home-based or agile work as a means of saving time and reducing energy consumption for both the company and its employees. In 2019, more than 18 percent of employees were classified as home-based or agile (working from home two or more days a week). And from this group alone, the average mileage savings were more than 14,000 miles a year per employee not driven.

Using the EPA estimate of 22 miles per gallon for the average vehicle, the program saved these drivers over 1,110,900 gallons of gasoline over a one-year period. Utilizing the EPA’s President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 11

Environmental performance

2015 2016 2017 2018 2019

Direct and indirect emissions of carbon dioxide MTCE (scope 1, 2 and 3) * 103,980* 99,862 98,616 91,893 95,416

Direct emissions of CO2e/$M revenue (scope 1) 7.96 7.98 7.68 8.13 9.51

Indirect emissions of CO2e/$M revenue (scope 2) 21.09 21.34 20.94 17.95 20.26

GHG emissions per unit of floor space (tons CO2/ft2) 0.019 0.019 0.017 0.012 0.014

Total Green Power RECS (kWh) ** 15,789,474 28,825,000 34,883,000 0 19,735,000

Vehicle Fuel Usage – Total Diesel & Gasoline (gallons) 2,434,294 2,414,260 2,419,031 2,447,232 2,603,767

* Refer to our GHG reduction goal in section “Carbon Disclosure Project Reporting and Performance” ** Refer to our Green Power goal in section “Green Power Program”

Waste recycled/prevented

2015 2016 2017 2018 2019

Annual pounds (US only) 11,665,202 9,287,065 16,347,146 10,574,606 10,101,622

Annual MTCE avoided 11,842 15,857 16,997 11,692 3,636

Annual MTCE avoided/$M revenue 3.31 4.65 4.79 3.31 1.13

Product recycling

2015 2016 2017 2018 2019

Cumulative pounds (U.S. and Canada only) 53,709,016 57,874,935 63,273,678 68,377,428 72,730,444 President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 12

% We are a global company Corporate Responsibility Report of more than 11,000 40 employees LBGTQ+ reduction in Our people Advisory OSHA recordable injuries Our people are the heart of our business. They Council serve our clients, create value for our shareholders, Safety Improvement at deliver solutions to our markets, and help build Reading, PA Presort Facility stronger communities. Through generations of leadership and continuing changes in our business, we’ve sought to deliver our best to our stakeholders America’s Best Employers America’s Best Employers by creating a diverse and inclusive culture—one in for Women for Diversity which all employees have the opportunity to be Nearly respected, have their voices heard, grow their skills % and engage in meaningful work. We are proud of 50 our long history of intentional diversity and inclusion, and we know that providing opportunity of our U.S. and equity for our diverse workforce will help us workforce are create an even better future. people of color Forbes Magazine Forbes Magazine 2018, 2019, 2020 2019, 2020

Employee Assistance Program

Commited to supplier diversity Free mental health counseling President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 13

Diversity and inclusion We are proud of the fact that in our status, religion, thought and Our history 1960s and 1970s annual Employee Engagement Survey, communication styles. The high value we place on diversity, Our vision is to use diversity and our scores on diversity and inclusion and our determination to use that • Pitney Bowes CEO Walter Wheeler inclusion as a competitive are consistently our highest, exceeding This rich mix brings a variety of skills diversity to strengthen our business, testifies before the U.S. House of differentiator to be: global high-performing companies. and talents to our workforce, from have been part of the Pitney Bowes Representatives in support of what But we know we can always do more data scientists to field service culture for generations. became Title VII for Equal • More responsive to global clients and we are committed to doing so. technicians, sales managers to Employment as part of the Equal • More culturally fluent in the business healthcare professionals, web 1940s Rights Act of 1964 needs of diverse markets, clients and At Pitney Bowes, we define diversity developers to legal assistants, product • Pitney Bowes provides funding decision makers broadly to encompass the visible and marketers to truck drivers, user • Pitney Bowes CEO Walter Wheeler Jr. support for local NAACP and National • More attractive to the best talent invisible differences that shape experience designers to engineers. resigns from a club because of its Urban League Chapters • More adept at using multiple identity, experience and expression. discrimination practices perspectives to innovate and solve These include but are not limited to Our ability to look at things from • Pitney Bowes pulls sales conference 1980s and 1990s problems geography and culture, generation, multiple perspectives drives innovation from hotel that would not allow our • More productive working across gender orientation and identification, and success. African-American salesperson to • Pitney Bowes CEO George B. Harvey borders, generations, cultures and ideas. race, ethnicity, disability, veteran stay there diversifies the Board of Directors and • Wheeler directs head of personnel to transforms recruiting with a focus on ensure that our workforce mirrors the women and minorities demographics of the neighborhoods • The Company creates Employee “We have 100 years of history of working to do the right thing, the in which our operations are located, Resource Groups for Women, including Italian immigrants and Minorities and Work/Life issues right way. We haven’t always gotten it right, but it is important now African Americans • Pitney Bowes funds research on the • Pitney Bowes participates in Fisk business value of diversity at the more than ever that society has examples of institutions trying to University’s first National Dialogue Wharton School of Business at the get it right. The plain fact is that we need to have a more inclusive on Race University of Pennsylvania in honor of CEO George B. Harvey; the society and a more inclusive business. It’s right for our country and 1950s research demonstrates that diverse right for our business. Pitney Bowes has a history of leading on teams outperform non-diverse teams • The National Urban League • Pitney Bowes CEO George B. Harvey issues of diversity and inclusiveness, but we, too, need to do better. recognizes Pitney Bowes for its Equal joins the Catalyst Board of Directors; We need to seek understanding and then up our game. PB should Employment Practices every Pitney Bowes CEO since then • Pitney Bowes CEO Walter Wheeler has served on the Catalyst Board of lead. It is who we are.” becomes vocal advocate for equal Directors employment in industry associations • 1994 winner of Catalyst Award for the — Marc Lautenbach Pitney Bowes Strategic Diversity Plan CEO and President President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 14

2000s culture of diversity and inclusion. and authentically who they are. Our opportunities for all. All employees are the diverse skills, perspectives, life Inclusion Networks are designed to welcome to join any of our inclusion experiences and cultures that each has • Pitney Bowes CEO Mike Critelli serves We are many people working together facilitate conversation and networks. We believe that it is to contribute. three terms as chairman of the around the world toward one common understanding while those in the important for all to be engaged in the National Urban League goal: To create sustainable value for designated communities and their conversation and work of equity, • U.S. employee benefits policy our clients and stakeholders. allies advocate for growth and because collectively we benefit from extended to cover eligible same-sex domestic partners and their eligible At Pitney Bowes, we celebrate the rich We’re a We deliver Learn children, including adoption benefits mix of countries, cultures, ages, races, opportunity • Pitney Bowes becomes a founding ethnicities, gender identities, abilities great place and grow member of Catalyst India and perspectives that showcase our to work through an with us humanity, differentiate us as inclusive culture 2010s individuals and enhance our business. Forbes named Pitney Bowes Inclusion at all levels: Pitney Bowes offers a variety • Pitney Bowes CEO Marc Lautenbach We support our commitment to as one of the of learning and development joins Catalyst Board of Directors; diversity and inclusion with a range of Best Employers Women comprise opportunities for all stages of becomes a founding member of programs that provide opportunities for Diversity 43% your career, designed to promote Catalyst CEO Champions for Change for all employees to grow, develop and of our workforce growth and nurture leaders: in 2020 initiative contribute to our success. We use a • SPRINT • In-office meditation/prayer rooms combination of professional Forbes also named Pitney Bowes 30% 50% • Presort Rising Stars open in select offices development initiatives, training, as one of the of our Senior of our Board • Pitney Bowes launches Women’s experiential learning and inclusion Best Employers Management of Directors • Early in Career Inclusion Network (PB WIN), offering networks to help employees advance for Women • Young Professionals Network webinars to encourage and support their professional skills. We work to in 2018, 2019 and 2020 career growth and development for equip employees to understand and Nearly 18% women address our changing markets, our Pitney Bowes included 50% of our Senior • Pitney Bowes launches its annual emerging client needs, our in the 2019 and 2020 of our U.S. Management are Next Gen Conference as a forum for transforming businesses and our Bloomberg Gender- workforce are people of color young Pitney Bowes professionals to evolving communities. people of color engage in discussions of company Equality Index strategies Inclusion • Pitney Bowes launches LBGTQ+ Inclusion unlocks the power of Advisory Council diversity. At Pitney Bowes, we are intentionally inclusive because we Who we are understand that true inclusion is about We are a high-performance creating a sense of belonging and a organization built on a long-standing safe space for individuals to be fully, President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 15

Gender and sexual orientation LGBTQ+ Corporate Equality Index to Pride Gender is one of the aspects of Our LGBTQ+ Advisory Council is an Month, from internal surveys to individuality that helps define us. Inclusion Network that provides corporate initiatives such as increasing Pitney Bowes has two Inclusion insights and advocacy on ways to partnerships with LGBTQ+-owned Networks to further the support and continue fostering inclusion of our businesses. Our June 2019 Celebration advancement of opportunities for the LGBTQ+-identified and -allied was a breakthrough in terms of range of gender identities and sexual teammates at Pitney Bowes. The visibility and support for the orientations on our global team. Council has been instrumental in community. Based on a roundtable guiding everything from the discussion about the LGBTQ+ company’s participation in the experience, employees who identify and are allied with the community shared stories, quotes and family photos and invited all employees to join the conversation. The celebration “I’m excited about the growing ways also included a customized brand in which Pitney Bowes is showing its treatment incorporating Pride colors internally, on OurPB and Yammer support for our LGBTQ+ community. our internal social media platform, From roundtable discussions to and externally, on Facebook ads and LinkedIn. surveys about the future, editorials both inside and outside of the The success of the campaign can perhaps best be measured by the organization, brand treatments groundswell of support from and our goal to partner with employees globally who joined the conversation and contributed to an LGBTQ+-owned businesses, the unprecedented number of Yammer company is actively seeking ways posts. The meaningful dialogue helped raise visibility and awareness to continue demonstrating that we among the company’s LGBTQ+ are heard and included.“ community and allies.

— Rustin Tonn Senior Talent Manager, Human Resources, eCommerce Chair, LGBTQ+ Advisory Council President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 16

Women percent of our annual revenue since the company’s business success • Additional site-specific offerings (WBENC) and Grace Hopper Throughout the year, we celebrate the 1990s, and by 2019 that figure • Open to all employees committed to tailored to business, function or Celebration of Women to support the women and their accomplishments in was over 50 percent. supporting women’s growth and geographic region professional development and serving clients, creating value and using their expertise to deliver more advancement of women. innovating in our markets. Pitney Bowes Women’s Inclusion value in our markets Catalyst Network (PBWIN) • Offers global webinars and Catalyst is a global nonprofit Generation We’ve seen the power of women at discussions on topics such as organization with a mission to Pitney Bowes Young Professionals work in our business. Women leaders • Supports the inclusion and leadership development, work-life accelerate progress for women (PB-YP) provides a virtual community have had responsibility for over 25 development of women to further integration and embracing change through workplace inclusion. Every for early-in-career employees and their Pitney Bowes CEO since the 1990s has advocates. Young Professionals gather been a member of the Catalyst Board for seminars to learn more about our of Directors. Pitney Bowes CEO Marc business, develop professional skills, “Pitney Bowes has always been a great place for women in the Lautenbach joined the Board in 2014. participate in community service In 2017, he joined Catalyst Women on projects and network. In turn, the workplace. In my 22 years at Pitney Bowes, I have felt supported Board, an initiative that promotes the company leverages their insights and and empowered by each of my managers and by our PB leadership. appointment of women to corporate perspectives to fuel innovation, boards, and Catalyst CEO Champions enhance client experience and resolve When I was the President of the National Association of Women For Change, which brings together business issues. Lawyers in 2015, Pitney Bowes and my colleagues were behind me more than 40 high-profile CEOs and industry leaders committed to In the summer of 2019, we welcomed 100% of the time, allowing me to lead an organization focused on diversity, inclusion and gender equity a select group of undergraduate and advancement of women in the legal profession and an advocate for in the workplace. graduate students from universities all over the world to internships at Pitney the equality of women under the law. At PB, I’ve been involved as a Our gender equity efforts have also Bowes locations across the United core team member in the our Women’s Inclusion Network and repeatedly been recognized by U.S. States and United Kingdom. Our PB-YP organizations, including the Women’s network “friended” our interns to help development of women to further Pitney Bowes business success. Business Enterprise National Council’s them gain additional insights and Together we support women in our workplace and help them and “America’s Top Corporations for connect with other young Women’s Business,” DiversityInc’s “Top professionals through community Pitney Bowes succeed. I feel fortunate to be part of the Pitney Bowes 50 Companies for Diversity,” The service and social activities. A key family where women are valued and encouraged to succeed.“ Catalyst Award for innovations for partner in our effort to identify and women in the workplace, “Best develop these interns is INROADS Inc., Companies for Working Women” and — Marsha Anastasia whose mission is to find talented, “Top 25 Public Companies for Vice President, Deputy General Counsel – The Americas underserved young people and Chair, PB WIN Mentoring Pilot Executive Women.” We partner with prepare them for corporate and organizations such as Women’s community leadership. During our Business Enterprise National Council more than 30-year partnership with President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 17

INROADS, Pitney Bowes welcomed the Employees are nominated for interacting with them in alignment new perspectives these young interns participation and go through more with local business practices, cultures brought to the table and empowered than year of development, counseling, and language. Our Global User “These are very tumultuous times. them to become valued employees mentoring and action learning projects Experience team helps us do this. We across a range of disciplines. to enhance their skills for leading in host Globalization Summits in different We as a people are reevaluating our global markets. geographies. These events are great our past and numerous events that A highlight for several consecutive opportunities to share best practices summers including 2019 was the Geography and educate internal stakeholders created our present. Pitney Bowes Pitney Bowes Next Generation We are a global company of more than about the importance of building understands it is going to take Conference (NextGen), where interns 11,000 employees serving clients and products and communication and young professionals had a chance markets in over 100 countries. We strategies with a global audience in more than one person, one group of to interact with our senior leadership believe strongly that our ability to mind. Our Design System provides people, or one company to change the team while learning about global understand and respect cultural design and code guidance to help commerce, our changing business, and differences across geographies makes ensure great experiences for clients course of our future. PB is engaged their professional development. us more responsive to our clients and wherever they may be. in the conversations that will each other and helps us achieve our The Early in Career (EiC) program is a common goals. People of color create positive change within the comprehensive career development We believe there is one race—the organization. For me it speaks experience that helps prepare the next Delivering value to clients and human race. Yet because of systemic generation of Pitney Bowes leadership. employees around the world requires racism, skin color can have volumes when you look at your disproportionate impact on virtually all leadership and they represent the aspects of the life experience, especially for Black or African true composition of the company American people. We are proud that in the 1940s our company first voiced workforce. Pitney Bowes is not backing and demonstrated its commitment to down from this sensitive and challenging racial equity and opportunity when CEO Walter Wheeler directed opportunity, they are meeting it head on personnel to make sure that our with passion, partnership, and policies did not prevent hiring regardless of race or religion. In 1943, commitment to do what is best for all.“ we created a program to actively integrate African Americans into our — Stacy Alexander workforce, and the CEO suggested General Manager Arlington, using the demographics of the Pitney Bowes Presort Services- DF2 neighborhoods in which we operated as a goal for the composition of our President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 18

workforce. By the mid-1940s, African 28% of overall management. We have We are committed to increasing these help veterans identify opportunities at • Catalyst Award for the Advancement Americans had assumed a variety of had people of color on our Board of numbers throughout our organization, Pitney Bowes. of Women (1994) roles within the company—including Directors since the early 1980s, with including our management ranks. We • Fortune Magazine’s Best Companies our first office worker of color in 1946, the most recent addition being Shelia are actively listening to our African We also celebrate veterans internally for Minorities (6 times starting in an African American woman. Today, Stamps, an African American woman. American employees, and all with a video Hall of Honor and 1998) people of color comprise 50% of our Our overall population of people of employees of color, to continue profiles highlighting how they have • Hispanic Magazine’s Top 100 company’s U.S. workforce, 18% of our color is a fairly even mix of Hispanic/ moving forward in meaningful ways added their talents and skills to the Companies for Hispanics (7 times senior management, including Latino, Black/African American and that enhance growth, development Pitney Bowes team. starting in 1999) Christopher Johnson, President of our Asian. While these are all markers of and opportunity. • Black Enterprise Magazine’s Best Global Financial Services business, and progress, we know we can do better. People with disabilities Companies for Diversity (7 times in We partner with regional and national We recognize the value of having the 2000s) and organizations such as the National employees with different abilities • Diversity Inc’s Top Companies for Urban League, NAACP and INROADS to within our workforce and offer Diversity (5 times starting in 2001, “One of the attributes about our support the diversity of our talent numerous supporting programs. One including #1 in 2004) corporate culture, rooted in the pipeline and the development and example is our collaboration with the advancement of our professionals of Virginia Department for Aging and Some of our more recent recognition history of our organization, that color. We continue to embed diversity Rehabilitative Services to attract and for leadership in diversity and inclusion: I have appreciated and valued the and inclusion into all of our talent develop new employees in the management processes, because Richmond, Virginia, area. Another is • Bloomberg Gender Equality Index most is our legacy of inclusion. we know that the effective our partnership with Independent (2019) Walter Wheeler set the bar high management of diversity is just Living Resource Center in Jacksonville, • America’s Best Employers for good people management. Florida, through their Job Shadowing Diversity (Forbes Magazine 2019) from our earliest days, and today our Program. We also celebrate National • America’s Best Employers for Women Veterans Disability Employment Awareness (Forbes Magazine 2019, 2018) organization reflects that forward Military service requires purpose, Month with feature stories about • America’s 500 Best Large Employers thinking. He felt celebrating diversity commitment and collaboration in individuals with disabilities who are an (Forbes Magazine 2017, 2016) pursuit of common goals. We value important part of our team. • Olga Lagunova, Pitney Bowes Chief whether race or background separated these same qualities at Pitney Bowes. Data and Analytics officer, named us amongst our contemporaries, We sponsor a number of events Awards and recognition one of 14 “Women Tech Superstars recognizing veterans and veteran Pitney Bowes’ long record of advocacy to Watch” by Hackbright Academy and today this feels more important business owners. In addition to and commitment to diversity and • Recent BRAVA Awards (YWCA of than ever.“ showing our support for veterans, inclusion has been externally Greenwich, CT) these events also serve as a way for us recognized with numerous awards – 2017 - Lila Snyder — Sean Kane to source talent for our workforce and throughout our history including: – 2016 - Sheryl Battles Director, Strategic Shipping and Locker Sales veteran-owned businesses for our – 2015 - Abby F. Kohnstamm supplier network. Our Careers at PB • Equal Opportunity Employment from – 2014 - Rose M. Velez-Smith site offers a military skills translator to the National Urban League (1950) – 2013 - Kathleen Ryan Mufson President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 19

• Stamford Alumni Chapter Kappa Alpha Strategy, as business person of the India Engagement that our scores on diversity and PSI Fraternity and the Stamford year 2018 • Gold Award for Excellence in inclusion category are consistently our Alumni Diamond Foundation honored • Virginia Department for Aging and Leadership Development (Brandon We believe strongly in a high- highest above global high performing Sheryl Battles, Vice President Rehabilitative Services Award, 2017 Hall Group 2017) performing, client-oriented culture of companies, and the category where Communications and Diversity • India’s Top 10 IT Companies to Work innovation, learning and engagement. we made the largest year-over-year For (Great Places to Work Institute Our employees’ passion, gain was client focus. 2017) professionalism, energy and good will • India’s Top 10 Companies to Work For drive innovation, collaboration and Using data from the survey, we created “Diversity and inclusion does not (Great Places to Work Institute 2017) client value—which drive our growth a robust resource of best practices • India’s Best Companies to Work For and financial success. including articles, videos and happen by accident; it becomes part (Great Places to Work Institute, infographics. We also conducted of the cultural fabric of a company recognized eight times, most recently Highly engaged employees are crucial targeted pulse surveys to assess over many years of doing the right for 2018 and 2016) to our company’s success. Engaged progress against action planning for a • HR Excellence Awards (World HRD employees have a strong focus on variety of teams throughout the year. thing in the right way every day. As Congress/Global 2016) clients, radiate optimism and regularly • Greentech Awards (2016) a member of the Pitney Bowes global achieve or exceed their objectives. • Excellence in Change Management Pitney Bowes seeks to engage, enable community, I can attest that we not Award (Association for Talent and energize employees through Development 2016) only see, hear and appreciate diversity challenging work assignments, training, Development and career development opportunities Supplier diversity of thought, race, gender, religion, that promote personal and We focus on hiring talented people, In keeping with our commitment to professional growth. We solicit tapping into current employees’ color and sexual orientation, but we diversity and inclusion throughout feedback, encourage dialogue and potential and designing impactful Pitney Bowes, we are committed to seek it out, we nurture and support it. measure engagement through formal solutions that build upon their existing growing our business using diverse and informal mechanisms. skills and help them develop further. We know that it is this diversity and suppliers. We believe diverse We see employee development as a businesses enhance our global supply One of our most important measuring partnership, a “Triangle of pluralism that makes us stronger and base, providing innovative strategies tools is our annual multi-language Accountability” between the company, more resilient as a company; after all, and solutions while meeting or global employee survey. The survey the individual employee and their exceeding expectations in the areas of explores sustainable engagement manager. We support this approach a 100-year-old company does not cost, quality and delivery. drivers such as client focus, diversity, both from within our Human Resources happen by accident either.“ growth and development, innovation, organization and through partnerships For more information on our supplier manager effectiveness, teamwork and with third parties such as NIIT. diversity programs and policies, — Shemin Nurmohamed communication. In 2019, for the fifth click here. Chief Operating Officer, Sending Technologies year in a row, employees participated at a rate that placed us at the top of our industry. We are proud of the fact President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 20

through personality assessment; engage High Potential programs in productive discussions with direct We believe strongly in identifying and reports, peers and leaders; develop investing in high-potential talent to personal action plans to strengthen their help accelerate business results and people skills; and practice goal setting, ensure a strong pipeline at all levels of coaching and time management. the organization. We have four enterprise-wide High Potential Leadership Essentials for Managers programs in addition to specific This enterprise-wide program is leadership initiatives for individual designed for newly minted people business units: managers or for managers who would like a refresher on best practices. It is SPRINT is a six-month development Four principles guide our approach: ecosystem” as we transition to the development programs. While we also open to managers who have not program for individuals at the non- Workday Human Capital Management continue to pivot to a more virtual completed a leadership development exempt and entry-level exempt levels of 01. Enable profitable revenue growth HCM platform in 2021. delivery approach, the following remain program since acquiring their position. the organization. Launched in the 02. Think globally a core part of our offering: We offer it both as a standalone Sending Technology Solutions business 03. Accelerate an inclusive, high- We believe it’s important for employees program and as a prerequisite to unit in 2017, SPRINT is designed to performing learning culture, and to have opportunities to use the skills Team Lead Essentials role-specific leadership programs. educate employees on topics such as 04. Drive performance excellence they develop. We continue to promote This standalone program for Presort development planning and the skills and through talent analytics. our internal web resources to help is designed for hourly employees Site Leader Network capabilities required for frontline employees pursue such opportunities. exhibiting supervisory potential. The (Lead Locally, Engage Globally) managers, while providing interactive Our approach has allowed us to be program is designed to help reduce Building a sense of community, access to leaders at multiple levels of the proactive and nimble in response to In 2019, we further embedded our turnover by providing focused skill collaboration and vitality at our work organization. In 2018, we extended business challenges. Where feasible, we Enabling High Performance strategy and development. Participants gain skills sites is a critical component of sustaining SPRINT to all Pitney Bowes business units integrate evidence-informed decision- integrated our quarterly feedback in areas such as how to increase our culture and values. Going into its and we are offering it again in 2020. making in the areas of Sales, Services, check-in process into our Learning teamwork, communicating with respect, third year, this program identifies senior Client Operations, Product Launch Management System platform. We influencing without authority, resolving leaders to serve as site leaders in The Early in Career (EiC) program is a Enablement and Leadership supported these changes with training conflict, improving engagement and facilities with 50 or more employees. 13-month global offering designed to Development with targeted learning for managers to help them have proactive retention tactics. These leaders engage teams to sponsor accelerate the professional and outcomes to justify the investment. effective feedback conversations. initiatives in their communities, develop personal growth of employees with up We deliver our programs in multiple We also launched a global coaching Leadership Essentials site-wide communication strategies, and to ten years of professional experience formats, with increasing emphasis on program for all people managers, “Craft for Supervisors gain a deeper understanding of the who have demonstrated executive virtual/mobile offerings available to a Better Future Through Coaching.” This standalone Presort program serves talent at their sites. We support these potential, as identified through our large numbers of employees. We are newly hired or newly promoted leaders with monthly updates on Strategic Talent Review process. also partnering globally across the Over the last several years, we have supervisors of hourly direct reports. The corporate initiatives as well as site- Participants are mentored by senior entire HR organization to create developed and implemented a training helps participants to assess their specific information. executives, receive group coaching a unified “talent management comprehensive offering of leadership own ability to think, act, and influence and attend professional development President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 21

seminars. As a capstone, they are Key to this process is driving a robust, Health and wellness • Travel medicine consultations support to help employees stay assigned to work on visible business streamlined candidate experience. In • Ergonomic assessments and back healthy at work and at home. The challenges and opportunities 2019, we invested in a talent pain prevention resources have ranged from developed by our senior executive management software with natural Providing a healthy work environment • Smoking cessation programs on balancing work and sponsors. The sixth cohort of program language, AI-enabled chatbot for use has long been an important part of our life, to virtual ergonomic assessments participants will begin in 2020 and in our external careers site. culture at Pitney Bowes. In maintaining In 2019, we expanded our programs for agile employees. graduate next year before being our commitment, we offer and resources to provide virtual deployed across the organization. We also work hard to find and secure comprehensive benefit and wellness diverse talent by diversifying our programs to our employees worldwide. BTS (Business Training Systems) is a candidate slates. Last year we added 2½-day business simulation exercise new technology tools to encourage Supporting physical, emotional and that educates our High Potential Senior more inclusive access for veterans, financial well-being Managers and Directors on business underrepresented minorities and Our Project: Living website serves as acumen and the importance of women, both currently employed and the gateway to resources and programs decision-making in business. This returning to the workplace. We also to help employees and their families at in-person training puts leaders into updated our recruitment marketing work and at home. We help employees businesslike situations in which they and media support to highlight the connect with resources and services have to make real-time decisions and company’s commitment to diversity that support their physical, emotional then witness the long-term effects of and inclusion. The result: More and financial well-being. Topics covered those decisions. candidate views and click-throughs to range from wellness programs to health our careers site. benefits, financial planning services, ExecOnline is our newest executive- and numerous other resources in level leadership offering. Launched in Other 2019 achievements included the support of total well-being. 2019, this third-party offering allows successful rollout of Visier recruitment Director-level and above executives to analytics, the recruitment of PB’s first In addition, free programs and benefit take appropriate business certification Over the Road driving teams, creation offerings are available year-round in courses from some of the most of a Presort Technician recruitment the U.S. and other regions in over 70 prestigious universities. toolkit, aimed at encouraging an locations with a focus on: early-in-career talent pool to bolster Recruitment our hard-to-fill technician population; • Nutrition, fitness and weight We seek to help the company grow by and the first phase of building out management acquiring and developing top talent. To Wheeler Financial sales and • Resiliency, stress and mental health do this, we combine a strong focus on operational capabilities. • Financial planning and savings internal mobility with a strategic • Preventive care and cancer approach to the recruitment of screenings external talent. • Flu and other recommended vaccinations President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 22

hearing tests, smoking cessation spouses or partners who make physical all levels of the organization to sustain support and other services. activity a part of their everyday life. resilience and coping skills.

We offer telehealth care to employees Setting up for financial success Personalized guidance and support both through our medical clinics and Promoting financial well-being has for those affected by cancer through our benefit carriers. always been an integral part of the In our continuing partnership with Pitney Bowes wellness philosophy, and Johns Hopkins, we offer Work Stride: In partnership with our benefit we provide programs and resources to Managing Cancer at Work, a program suppliers, we conduct workshops and help employees wherever they are in in which a dedicated oncology nurse webinars on topics including sleep relation to their financial goals. navigator provides personalized, disorders, addiction, mental health, Examples include programs that offer compassionate guidance and parenting, elder care and more. savings on everyday products and education to those affected by cancer, Employees and family members also services, financial planning resources caregivers and managers. have 24-hour access to a network of and retirement plans. board-certified physicians and providers online through other In the U.S., these programs enable Innovating the future of health care telehealth services. employees to receive expert guidance In collaboration with 54 like-minded on managing finances, creating a companies representing seven million Meeting people where they are in budget and saving for the future. We employees, we joined the Health their journey also offer a budgeting, savings and pay Transformation Alliance (HTA) to Our programs are designed to advance app to help employees address health care issues in the motivate employees in making positive manage short-term cash flow and United States. Since joining the HTA, Our 13th annual “One-in-a-Million” support employees’ health, wellness lifestyle choices. Our wellness team access funds when needed. we have launched network solutions in one-day walking event served as a and engagement. consists of registered dietitian- conjunction with high-value providers kick-off to employee health and fitness nutritionists, an exercise physiologist, Fostering a culture of mental health such as CVS Health to offer cost- month in May. This event offers Making health care easily accessible and certified health coaches. We also awareness effective prescription drug coverage. activities that highlight the importance In addition to providing high-quality have a worldwide network of Pitney For decades our Employee Assistance We continue to focus on innovative of daily exercise to boost energy and affordable care to more than 10,000 Bowes Wellness Champions who Program, now available in 20 countries, ways to reduce health care costs while mood. In 2019, employees in over 70 U.S. employees, we structure our volunteer their time to coordinate has offered employees and their creating a highly personalized and locations walked more than 40 million benefit offerings to make access to wellness events. Through our offerings, families access to free mental health efficient experience for our employees. steps in just one day. care as convenient as possible. Four employees have access to onsite and counseling and related resources. We onsite medical clinics provide care to virtual activities as well as telephone recognize the importance of Pitney Bowes has earned recognition our workforce at those locations and services in areas such as nutrition workplace mental health as an from organizations such as the to employees visiting from other sites. counseling, health coaching, fitness essential contributor to a culture of ® National Business Group on Health Employees can also obtain cancer classes, team-based programs. In the inclusion. By shining a light on mental and the American Heart Association for screenings for breast or skin, health U.S., our Wellness Perks program offers health resources, we can help reduce our continued efforts to promote and screenings with coaching, vision and incentives for employees and covered stigma and encourage dialogue across President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 23

Safety overall work hours due to network We are also pilot-testing “Auto-Sleeve” Lost and restricted expansion, and yet saw only a small rise systems at our Presort Services facilities. 2017 2018 2019 We are committed to maintaining a safe in the total number of OSHA recordable By automatically placing mail trays into and environmentally sound workplace injuries, equating to an 11% increase in cardboard shipping covers or sleeves, Lost time cases 86 96 116 for our employees, contractors, clients our Total Recordable Incident Rate these systems reduce the need for and guests. There is a shared sense of (TRIR). This uptick is primarily due to an manual material handling and eliminate Lost workday case rate 0.47 0.61 .76 increase in manual material handling a repetitive task for employees. accountability for safety, both at the Restricted cases 221 225 241 corporate level and within each business tasks which have led to additional as part of our core values and the way sprains, strains and other related Restricted workday case rate 1.22 1.42 1.58 we work. Site leaders, business leaders, soft-tissue injuries. Historically, these and senior executives regularly engage types of injuries are the most common occurrence within our operations. EHS in dialogue on safety matters ranging Total Recordables from emerging issues to overall safety regularly collaborates with Engineering performance. We also use the meetings and Operations to make ergonomic 2017 2018 2019 of the company’s Ethics and Compliance improvements wherever possible. See Committee to raise emerging issues and case studies for further information. Total Recordable cases 352 379 409 opportunities for improvement. Total Recordable Inc. rate 1.94 2.39 2.68 Risk mitigation In addition, we distributed a variety of All Pitney Bowes Operations are Many of our employees work with ergonomic coaching materials to accountable for identifying safety risks, high-speed processing equipment, semi- encourage local discussions and guide mitigating and formally managing those automated equipment, robotic task-specific training to our front-line Year Over Year TRIR Trend - Total PBI risks. The Environmental Health and equipment and powered industrial employees. We have a training 3.0 Safety (EHS) Group works in close vehicles (PIVs). In addition, their work program called “We’ve Got Your Back” 2.83 partnership with local site management often places them on or around loading that combines prevention strategies 2.38 and front-line employees to find ways docks. We work continuously to mitigate with health and wellness tips to help to eliminate injuries, reduce related specific hazards associated with this minimize ergonomic-related injuries in costs and identify opportunities for work, and more generally to make our both our industrial operations and our 2.0 improvement to enable our businesses equipment and processes as safe as office environments. 1.63 possible. Among recent examples: 1.45 1.36 to succeed. We track several leading 1.23 indicators such as safety committee meetings, employee training and facility We have installed “smart” conveyor 1.0 inspections, and regularly evaluate our systems in many of our Presort sites, which are an important part of our Services facilities and Global overall EHS performance assessment. Ecommerce Centers. These conveyors reduce interaction between employees Performance and the material being conveyed while 0.0 also improving ergonomics. In 2019, we experienced an increase in 2014 2015 2016 2017 2018 2019 President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 24

Powered Industrial Vehicle safety Codes, facility layouts and overall Audits and site Reviews into a tracking system, and monitor the Updated Job Hazard Assessments improvement operations. As appropriate, additional We regularly review the safety of our action until complete. In scheduling for U.S. Field Service In 2019, we continued our efforts to safety training programs are operations through both formal audits each year’s roster of audits and site Job Hazard Analysis (JHAs) are a key reduce the number of PIV-related implemented and full job hazard and more informal site visits to advise, visits, we prioritize based on factors part of our EHS Management System. incidents. We report on the metrics analysis are conducted. In addition, review safety issues or questions, and such as recent injuries, severity of We had previously conducted quarterly to senior business leaders to EHS will develop any new policies discuss potential improvements. We injuries, timing and findings of prior thorough assessments within our engage them as partners in mitigating and procedures necessary to also use our site visits and audits as audits, new processes or equipment, Commerce Services business. In 2019, these risks. We have taken steps in ensure that the business begins opportunities for coaching and expansions or construction, and we refreshed our JHAs within our many of our operating centers to operations in full compliance with collaboration. We identify any experience of personnel. Sending Technology group by enhance the flow of PIV traffic and all applicable regulations. regulatory or EHS management system conducting detailed task-based risk eliminate pedestrian/PIV interactions, deficiencies, enter corrective actions assessments based on the active and we include these improvements in all of our new building layouts. They include:

• Establishing PIV-only aisleways in dock areas • Physically separating pedestrian walkways in areas of high PIV traffic • Reducing permissible speeds on PIVs • Improving our operator training • Sharing all lessons learned from PIV incidents • Equipping forklifts with safety features such as pedestrian “spot” warning lights, amber flashing warning lights and louder back-up alarms.

Support of new business operations The EHS team regularly engages in identifying and evaluating risk in relation to new business opportunities. This process covers environmental due diligence as well as the evaluation of safety and health hazards. The team provides an assessment of Life Safety Example of Task Based Risk Assessment President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 25

participation and valuable input from Sharing Data and Lessons Learned our Field Service employees. With their In 2019, we upgraded our Risk help, we identified new risks, Management/Injury management determined appropriate control software to a new combined platform Case Study measures, and implemented them to that makes patterns in injury and cost eliminate the hazards. The new data easier to obtain and analyze. Safety Improvement at Reading Presort Facility measures include modified PPE, lift and While we continue to strive for zero Faced with a much higher than average pattern of recordable injuries (2018 TRIR of 12.28), site assist programs, defensive driver incidents, we use any incidents that do leaders at our Presort Services facility in Reading, Pennsylvania, took a comprehensive series of training and more frequent check-in occur as opportunities to learn and actions to bring the rate down. with the EHS team when new hazards improve. We quickly publish data and are identified in the field. share lessons learned. Among the steps taken:

Reading, PA OSHA Recordable Incidents • Adding an athletic trainer to the team and launching an Industrial Athlete program • Creating a safety supervisor position responsible for all matters related to safety 90 • Creating a system of weekly safety checklists to be completed by the management team 80 • Actively promoting corporate wellness events and programs (including expanded Fit in Fitness Month) 70 • Holding safety focus groups with employees • Implementing a new pre-shift warmup stretching routine for employees and management. 60 • Empowering an Incident Review Board to meet weekly to review each new incident 50 • Implementing a site-specific Safe Work Practices standard for PIVs 40 • Adding additional safety training materials as a part of the new hire orientation program • Certifying all supervisors and managers in CPR/AED/First Aid 30

20 The results were dramatic. In 2019, the site attained a 40% reduction in OSHA recordable injuries with a TRIR of 10.73 as well as a reduction in the overall cost of claims. Other locations are learning 10 from these initiatives and adapting them to benefit their operations. 0.0

2015 2016 2017 2018 2019 President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 26

Corporate Responsibility Report NaVOBA Supplier Clients and suppliers Diversity Advisory Board Doing the right thing the right way applies across America’s Top Military Friendly Supplier Supplier Diversity Programs everything we do, from our focus on our clients, Code of Conduct product design, manufacturing, marketing, sales and 2020 support to the ways we manage our supply chain and other external relationships. 2019 International Design Award, Product Design (Bronze)

SendPro® Mailstation

2019 International Design Award, Product Design (Gold)

SendPro® Mailstation Pitney Bowes Design System President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 27

A better client experience Awards Supplier Code of Conduct Alaska Native) by the Supplier Diversity Program In 2019, building on our previous work 2019 Design Management Institute Pitney Bowes is committed to the • Women Manager and includes the VP of to develop an enterprise client (DMI) Design Value award for using highest standards of product quality • Veterans, Service-Disabled Veterans Diversity, Inclusion, and Employee experience center of excellence, we design management practices to and business integrity in its dealings • Small Businesses Engagement, senior leadership across created a client experience council to influence Pitney Bowes culture to with suppliers, including requiring • Small Businesses located in a our business, and procurement provide an additional level of oversight become more client-focused. that working conditions in our Historically Underutilized Business supplier diversity advocates. In and drive a “One PB” approach to supply chain be safe, that workers Zone (HUBZone) addition, we work with key external resolving client issues. In addition, we 2019 International Design Award, are treated with respect and • Lesbian, Gay, Bisexual, Transgender groups focused on the growth and established a Client Centered Product Design (Bronze): dignity, and that manufacturing (LGBT) sustainability of diverse businesses. Innovation Program to enhance processes are environmentally and • Economically Small Disadvantaged employees’ ability to use innovative socially responsible. Businesses (SDB) design thinking to solve problems from • Americans with Disabilities a client perspective and get to results To ensure our relationships with faster. This three-month, hands-on suppliers support this commitment, we We have a Supplier Diversity Advisory development program is now open provide our suppliers with a Supplier Board that convenes on a quarterly to individuals and teams across Code of Conduct. We expect our basis to help drive engagement across the organization. suppliers to apply the code’s standards the enterprise and align with annual to their own extended sources of objectives. The Advisory Board is led Our focus on the client and employee supply engaged in the production of experience extends to our clients in SendPro Mailstation. goods and services for Pitney Bowes. global markets and our employees “Our company’s commitment to around the world. Our globalization 2019 International Design Award, Global supplier diversity program capabilities include the Product Design (Gold): We are committed to growing our supplier diversity comes from a long internationalization of products and business using diverse suppliers. We localization of technical and client believe diverse businesses enhance history of doing the right thing, the materials, web content, marketing our global supply base, providing right way. Maintaining that level of campaigns and statements. Our innovative strategies and solutions translation management system and while meeting or exceeding integrity and standard above all else, is machine translation capabilities help to expectations in the areas of cost, what makes Pitney Bowes a leader in ensure effective and consistent quality and delivery. We ensure that delivery of these materials for global the following diverse groups have diversity and inclusion practices we clients. At the same time, they ensure the opportunity to compete for our can be proud of.“ that employee policies and business. communications are localized for our — Cynthia Toscano-Lopez teams around the world. Pitney Bowes Design System. • Ethnic Minorities (includes African- Supplier Diversity Program Manager American, Hispanic, Asian, Asian Sub-Continent, Native American, President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 28

We have a supplier diversity • Metrics: Developed a performance them to seek certification from one of Supplier diversity performance from 2018 results (16.7%). registration portal for diverse scorecard to clarify current conditions, the following agencies: Pitney Bowes’ overall diverse supplier businesses, where Pitney Bowes future opportunities, and action items spend for 2019 was a company record Recognition and awards employees responsible for for quarterly presentation to the • National Minority Supplier high of 20.8%, exceeding the plan We have received numerous awards procurement can search for qualified Supplier Diversity Advisory Board. Development Council (NMSDC) target of 17.5% by 3.3 percentage and recognition for our global supplier diverse suppliers. Other current • Women’s Business Enterprise National points (PPT) and a 4.1 PPT increase diversity program, including: initiatives include the following: Reporting Council (WBENC) DiversityPlus Magazine Top 30 Champions of Diversity – 2016 We report quarterly diverse supplier • Small Business Administration (SBA) • Sourcing: Procurement professionals spend and assess it against our U.S. • Association for Service-Disabled 2015 2016 2017 2018 2019 2020 adhere to a sourcing plan that General Services Administration (GSA) Veterans (ASDV) supports the inclusion of diverse Annual Subcontracting Plan. Our • National Gay and Lesbian Chamber of US Veteran’s Magazine “Top Supplier Diversity Program” businesses in formal sourcing quarterly reporting capability includes Commerce (NGLCC) initiatives (RFI/RFP/RFQ). Project- second tier spend, which we provide to • National Veteran-Owned Business NaVOBA “Best Corporations based or other sourcing initiatives clients representing a minimum Association (NaVOBA) for Veteran’s Business that do not fall under a formal $1,000,000 in annual revenue. We use • Minority Supplier Development-UK Enterprises” an indirect reporting model based on process may also consider diverse (MSDUK) NaVOBA “America’s Top suppliers. the percentage of revenue from each • WEConnect International Military Friendly Supplier • Development: Helping existing client and the percentage of spend Diversity Programs” diverse suppliers to expand their across diverse supplier categories. We We also accept certification by federal, offerings or improve processes to currently report and monitor qualified state, and local governments in the NaVOBA “Corporation Veterans Advocate spend with the following business types: United States. enable them to capture additional Champion” Pitney Bowes business. This can be Small, Minority, Women, Veteran, done via one-on-one feedback Service-Disabled Veteran, and HubZone. Outreach organizations WBENC “America’s Top during a sourcing initiative, via a In addition, effective January 2020, we We provide opportunities for small/ Corporation Award” webinar, or through external monitor and internally track LGBTQ+ diverse suppliers to connect with WPEO-NY “Outstanding organization’s programs (i.e. match- supplier spend against internal targets. sourcing professionals and internal Women’s Business Advocate maker events, round tables, speaking stakeholders. We are an active leader for the NY Region engagements, etc.) Supplier qualification and and member of several organizations • Communication: Ensuring that certification dedicated to the advancement of Women’s Enterprise USA Magazine’s “WE Top 100 diverse supplier development: stakeholders across the company We require all suppliers to meet high Corporations of the Year” understand the benefits of a diverse standards of product and service supplier base and communicating the quality, as well as specific objectives • The National Minority Supplier MBNUSA Minority Business benefits to senior management and related to cost, quality, and delivery. To Development Council News - “Corporate 101: Most business leadership. Pitney Bowes be considered to do business with • The Women’s Business Enterprise Admired Companies for Supplier Diversity” has a supplier diversity training Pitney Bowes, diverse businesses are National Council module available to all employees. encouraged to register on the supplier • The National Veteran-Owned MBNUSA Champion of diversity portal. We also encourage Business Association Supplier Diversity Magazine President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 29

Memberships with the following Conflict minerals Slavery Act, Pitney Bowes has organizations disclosed what we require of our Section 1502 of the Dodd–Frank Act suppliers in our efforts to eliminate requires all issuers that file reports forced labor and human trafficking in with the Securities and Exchange the world’s supply chain. Among other Commission under Sections 13(a) or things, our direct suppliers 15(d) of the Exchange Act of 1934 to acknowledge and agree to abide by make certain filings and/or disclosures our standards as set forth in the as to whether any tin, tantalum, Supplier Code of Conduct and tungsten or gold (“conflict minerals”) contractually agree to give us access “necessary to the functionality or to information that would allow us to production” of the issuer’s products verify that they are not engaged in originate from the Democratic trafficking and to extend the Code to Republic of the Congo (DRC) or all of their extended sources of supply. adjoining countries (the “Covered See our full California Transparency in Countries”). Pitney Bowes’ Form SD and Supply Chain Act statement here and Conflict Minerals Report, in which we our UK Modern Day Slavery Act disclose the supply chain due diligence statement here. we undertook in 2018 to try to determine whether any conflict minerals used in our products may have originated in the DRC Covered Countries, can be downloaded here.

Transparency in our supply chain

California Transparency in Supply Chains Act /UK Modern Day Slavery Act Statements In compliance with the state of California’s Transparency in Supply Chain Act and the UK Modern Day President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 30

Corporate Responsibility Report Pitney Bowes CEO Marc Lautenbach recognized with the 25th annual United Way of Community Western Connecticut Heart of Gold Creating meaningful impact Pitney Bowes has been committed to our Award communities throughout our company’s history. In the company’s early days, Chairman and CEO Walter Wheeler established the ideals of fairness, partnership and community service as core values in our culture. Today, we bring that same spirit of Dedicated to optimism, integrity and empathy to our community service More than communities around the world through the work of the Pitney Bowes Foundation and with the 83 projects generous participation of employees at every level. 48 locations 1.9M We focus our philanthropy efforts on literacy and 1000 volunteers donated through employee giving education, supporting innovative and effective and matching gifts programs in underserved school districts that are in support of education often forced to deal with social and economic inequality. Through philanthropy, partnership and volunteering, we work to help ensure that all students have a better opportunity to grow to their Opportunity for all Since its inception in 1992, full potential. The programs we support address The Pitney Bowes Relief Fund needs at every stage from early childhood to has provided more than workforce development, including literacy, STEM (Science, Technology, Engineering and Math) and entrepreneurship education. 3M We work with proven nonprofit partners whose Pitney Bowes Foundation to support those impacted missions and objectives align with our purpose. focuses efforts on literacy by natural disasters and and education personal tragedies President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 31

Through our global employee positive change in our communities. Volunteer grants and activities to specific skills and grantees. All activities and projects involvement partner, the United Way, Individually and together, our • Individual Volunteer Grants: In many competencies they may be interested support education, a top issue for our and Pitney Bowes Foundation grantees, colleagues across the company have cases, we recognize individual in developing. business, our employees, and people we are able to make a difference at the volunteered to support early literacy, employees’ volunteerism by providing throughout our communities. local, national and global levels. career development, STEM education, grants directly to the nonprofits Local community leadership teams mentoring programs, environmental where they volunteer. These Employee volunteers serving on Local In 2019, our D2E celebration spanned In addition to literacy and education, causes, food and blood drives and individual grants, available globally, Community Leadership Teams around 83 projects in 48 locations, drawing we address other critical community much more. We have learned first- range from $125 for 25 hours of the world help to inspire their more than 1000 volunteers in needs through our support of disaster hand from our PB volunteers how service to $500 for 100 hours. colleagues to become active Australia, Brazil, India, Ireland, Israel, relief efforts and organizations that giving back has enriched them, • Team Grants: We also provide grants volunteers in their communities. Pitney the United Kingdom and the United provide access to health and human strengthening their own career to cover the costs of materials and Bowes Foundation grants support their States. Between highly engaged services. Our intention is to make development and expanding their supplies for hands-on volunteer efforts. The teams’ primary focus is employee volunteers, outstanding sound social investment decisions that world views. Through hands-on and projects undertaken by teams of literacy and education as well support nonprofit partners, and Team Project create value for our communities skills-based volunteerism, including three or more employees or retirees. for blood drives and collections of Grants from the Pitney Bowes across the globe. non-profit board service, our food, clothing, books, back-to-school Foundation, the program was once colleagues collaborate with our Nonprofit board service supplies and holiday toys and gifts for again a resounding success. Our employees’ participation in these community partners, strengthening One of the most effective ways for those in need in our communities. efforts is an enduring part of our programs and expanding opportunities employees to serve their communities In partnership with Reading Is culture. The passion of our colleagues for children, families and our greater is by providing leadership and Fundamental (RIF), we added a literacy led to the creation of our team communities. We support these efforts technical skills through service on an and education event to all of our volunteer program, Dedication to through team and individual volunteer organization’s board of directors, and business unit kick-off meetings. Education, which has grown into a grants. For more information across the company, many of our Signature volunteer Employees at these events wrote global effort, helping to strengthen click here. colleagues contribute their expertise inspiring notes on RIF bookmarks that communities and build brighter futures. in the support of wide array of programs: accompanied books donated to organizations. In 2019, 56 employees students in the communities where the served as representatives of Dedication to Education (D2E) kick-offs were held. Partners for other Pitney Bowes on the boards of Launched in Connecticut in 2014, our events around the world included local, national or international non- D2E program has been growing United Way Ready to Read and Day of Partnering with Employee volunteerism profit organizations. globally ever since. Here’s how D2E Action programs, Junior Achievement, employee volunteers works: Employee volunteer champions Boys and Girls Clubs, local schools, at Pitney Bowes Career development through design and implement high-impact parent-teacher organizations, Support for volunteering volunteerism team projects, with help from a community centers, children’s Community service is a longstanding We believe our support for employee Volunteer service offers employees comprehensive toolkit and grants from museums and other educational and important part of our culture. Our volunteerism helps our company, our numerous opportunities to develop the Pitney Bowes Foundation. Projects nonprofits. For more information employees are enthusiastic volunteers employees, and the communities their skills. To help them find the right are conducted in partnership with local click here. who bring their passion, talents, and where we operate. This support takes volunteer opportunity we provide a United Way chapters, Volunteer their generosity of spirit to effect several forms: toolkit that maps volunteer programs Centers and other Foundation President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 32

Share the Message: Read! celebration of service and our support assembled school supply kits and • Sydney, Australia: In partnership with benefit children and families. The For many years, we have supported for education with team volunteer delivered them along with new books United Way of Australia, employees events combined individual and group the crucial work of Reading Is activities supporting our many to students at Howe Dell School. participating in the regional kick-off activities with donations of books to Fundamental, America’s largest early communities. • Shelton/Bridgeport, Connecticut: meeting assembled school backpacks young students. At each kick-off, we literacy nonprofit. A RIF program we Our volunteers took part in a Share filled with water bottles, lunchbox, displayed RIF books and provided note are particularly proud of is Share the • Stamford, Connecticut: Pitney Bowes the Message: Read! project at crayons, books and other fun stuff cards and bookmarks on which Message: Read!, funded by the Pitney CEO Marc Lautenbach joined Columbus Elementary School in and personalized them with an employees wrote encouraging notes to Bowes Foundation. Year after year, this employee volunteers at Children’s partnership with the Bridgeport inspiring note. A grant from the inspire children with the love of program engages our employee Learning Center’s William Pitt Child School Volunteer Association. Pitney Bowes Foundation to United learning and reading. A total of 640 volunteers in working directly with Development Program for “Full Volunteers read A Balloon for Isabel Way Australia provided funding for children received two books apiece, elementary school children to help STEAM Ahead” – a day-long event in and helped students craft a bookmark the project. The team packed and including Click Clack Moo: Cows that them experience the joy of reading. which our volunteers led fun and and choose a new Reading Is distributed 70 backpacks for students Type, as well as an animal mask to Our support includes a well-equipped engaging, experiential learning Fundamental book to take home. from “The Hive” at Mount Druitt. The assemble and play with. Books were volunteer tote bag containing a activities in science, technology, Hive brings together community distributed through the Boys & Girls story-time book for group reading, engineering, arts and math with services, businesses, government, Clubs in Destin and Miami, Florida, related craft activities, and an array of Pre-school students. and philanthropy to facilitate change Sunrise Elementary in Orlando, age-appropriate books for students to and help to ensure that every child in Florida, and the Stamford Public take home. The take-home books span Mount Druitt starts school prepared Education Foundation (SPEF) in a variety of subjects keyed to kids’ to succeed. Stamford, Connecticut. interests; current offerings include books on technology, innovation, coding and communications. The program has proven to be a powerful motivator to get kids excited about reading and set them on a lifelong • Noida and Pune, India: Volunteers path of discovery and enrichment. provided workshops on technical • Hatfield, United Kingdom: In skills for students from Naviyoit partnership with United Way UK, Foundation and career guidance Pitney Bowes employee volunteers for students served by the FUEL Foundation. Ireland Giving back to local communities at Forty-four employees from the Dublin, Volunteer events kick-off meetings Ireland, office volunteered their time We strengthened our support of and skills to help paint and refurbish A global celebration of community Reading is Fundamental with a series Sugarloaf Lodge, a RehabCare service in honor of 100 Days to of community kick-off events in accommodation for residents with 100 Years collaboration with our employee physical and sensory disabilities, who In January 2020, we kicked off our volunteers and local non-profits to company’s 100th anniversary live there full time with a caregiver. President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 33

Supporting students with learning 200 trees and carried out essential Melbourne employees volunteered at Howe Dell Elementary (U.K.) Reading to kindergarten students in disabilities in the U.K. coppicing work (removing old and the FareShare Kitchen Garden in Twenty employee volunteers from our Troy, New York Pitney Bowes employees once again diseased trees) in a biodiverse Abbotsford where they pruned, Hatfield office partnered with United Fifteen Pitney Bowes volunteers went grabbed their shovels and headed to woodland area more than a thousand weeded, planted and harvested fresh Way UK to assemble a virtual rainbow to Carroll Hill Elementary school in Watling View School in St. Albans to years old. Maintenance also requires vegetables and herbs. FareShare of 437 literacy kits containing new Troy, New York, to visit the school’s help in clearing and repairing the leaving some dead wood behind to rescues food that would otherwise go books, pencils, notepads, stickers and three kindergarten classrooms to gardens and grounds of the school. provide habitat for birds, bats, insects to waste from supermarkets, other materials to engage students in interact with students in collaboration Watling View caters to pupils with a and other wildlife. The woodlands wholesalers, farmers and other reading and learning. The kits were with Literacy Volunteers of Rensselaer wide range of learning challenges also help protect nearby counties businesses, turning it into free then delivered to students at Howe County, a long-time non-profit partner. including severe autism, complex from flooding. nutritious meals for people in need. It Dell Primary School, a frequent partner A Pitney Bowes Foundation Team medical conditions, physical and also grows its own vegetables and for the Hatfield site’s volunteer efforts. Volunteer Grant provided items such as mobility difficulties, and developmental prepares more than 5,500 free meals a backpacks, school supplies and healthy delays. Employees cleared outdoor day for charities such as soup vans, Spokane employees mentor snacks. Volunteers read the book Hi, spaces at the school in preparation for homeless shelters, women’s refuges students online Fly Guy! by Tedd Arnold, and then the creation of a sensory garden, and and community food banks. In partnership with United Way, our helped the students make their own also built a storage shed from Call Center team in Spokane, bug jars like the one the character in foundation through to felting the roof. In Brisbane, employees volunteered at Washington, has been volunteering the book had. Employees also Acacia Ridge Early Years Centre and once a week to read to children in the participate in the Literacy Volunteers’ Long Day Care Centre, run by the community through the innovative Power Lunch program, reading to Benevolent Society. The team spent a Vello 1:1 online tutoring program. Vello students one-on-one each week Australia employees help out at day at the center, restoring hopscotch matches tutor teams with local throughout the school year. schools and community centers squares and reading to the children, all classrooms and engages volunteers in Our Sydney colleagues are longtime in support of the organization’s mission reading e-books with students using supporters of the United Way of to change lives and help prepare simple screen sharing and audio in a Australia and its education programs. children for school through enriching safe and secure digital setting. Most recently, they supported an programs, including the Dolly Parton Industry Tour for students at Marsden Imagination Library, funded by the High School in which 13 students United Way of Australia. toured our offices and gained an understanding of potential career Harlow U.K. employees restore options. Learning about how woodlands businesses work and having Austin, Texas: Sharing the love for In November, 40 UK colleagues opportunities to meet with employees books and learning volunteered their time and muscle to help bridge the gap between schools Pitney Bowes volunteers visited Child Harlow Council to help maintain and the workforce and build career Inc’s Brodie Child Development Center important UK woodlands as part of aspirations. (an early childhood learning center) to National Tree Week. Employees planted help repair books and create an online President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 34

catalog for the center’s Lending of Western Connecticut’s Day of joined by more than a dozen family of commerce. The day’s activities Mobile Food Pantry in partnership Library. Using the Goodreads app and Action, Marc read Click Clack Moo: and friends to lead STEAM (Science, included a career panel, tours of with the United Way of Western their cellphones, they scanned more Cows That Type, after which employee Technology, Engineering, Arts and Newgistics, Sebring, PB Demo Center Connecticut and the Connecticut than 250 books, creating a record of volunteers helped the children create Math) activities at the Discovery and an Ecommerce Shipping activity. Food Bank. The mobile pantry is held every book including the title, author, animal face masks. Museum in Bridgeport, Connecticut. outdoors in a farmer’s market setting IBSN code and a photo of the cover. Activities included building and for the benefit of working families launching paper air rockets, creating who cannot get to traditional pantries “Messy Day” activities make great individual pocket solar systems, during their normal hours of memories in Naperville, Illinois playing moon hide and seek, creating operation. Seven Presort Services employees in moon craters and constructing • Stamford-area members of the Naperville, Illinois participated in the marshmallow landers. Attendees also Communications team spent an Messy Day Activities and Book Drive at had a chance to see a moon rock afternoon on the Connecticut their local YMCA. The volunteers sample, watch the Museum’s shoreline volunteering at worked together to help 100 children planetarium show and help celebrate • Pitney Bowes and our employees SoundWaters, an organization plant tomato plants in flowerpots that • In January 2020, more than 30 the 50th anniversary of Apollo 11, have been longtime supporters of committed to protecting the Long had been decorated by volunteers and employees joined CEO Marc the spaceflight that first landed Family and Children’s Aid, a non-profit Island Sound and STEM education. their family members in time for the Lautenbach at “Full STEAM Ahead,” an humans on the moon. The museum’s provider of mental health care for Volunteers cleaned life jackets, event. The children designed and educational enrichment day for “Giant Leap Day” program drew more children and their families. Most organized equipment, prepared colored plant markers, enjoyed a snack, preschoolers at Children’s Learning than 750 guests, and all the children recently, colleagues helped redesign program material and helped clean and took home a reusable tote bag Center’s (CLC) William Pitt Child who attended were able to choose the organization’s welcome area by the beach at Boccuzzi Park in filled with markers, books and other Development Center in Stamford, two Reading Is Fundamental books to refurbishing model airplanes that Stamford, where SoundWaters items designed to keep them busy Connecticut. The event was part of take home. hang from the ceiling, inspiring provides environmental education during the summer and stimulate their Pitney Bowes’ Centennial Celebration children to aim high. programs to students from Stamford minds until school starts. of Service, and was conducted in • Seventeen Shelton employees spent public schools. partnership with Reading Is a morning reading and creating Making a difference in Connecticut Fundamental, Stamford Symphony bookmarks with 131 second and Our Connecticut volunteers have been and CLC. third graders at Columbus Elementary deeply engaged in our global D2E School in Bridgeport, Connecticut in program: conjunction with our celebration of 100 days out from the company’s • In 2019, a team of employee 100th anniversary. Students were volunteers joined CEO Marc • Volunteers at our Shelton, also able to choose a few new books Lautenbach at a Share the Message: Connecticut, site hosted the Shelton to bring home. A Pitney Bowes Read! volunteer event with students Keystone Club, a teen leadership Foundation grant provided each • In Bridgeport, Connecticut, employee from the Boys & Girls Club of program of the Boys & Girls Club of classroom with whiteboards and volunteers worked with K-8th graders Stamford’s Yerwood Center. At the Lower Naugatuck Valley, to help other essential classroom supplies. at the Geraldine Claytor Magnet event, held as part of the United Way • Thirty employee volunteers were members learn more about the world • Team members also took part in a Academy as they built individual President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 35

terrariums, then joined them for a provides students with practical Woman,” a program for girls 17-18, led meal and a game of basketball as part information about the nation’s free by the women on our Tel Aviv team of the XLR8 tutoring program run by market system and how it serves as an and focused on topics such as self- Urban Impact, an organization economic engine for businesses and perception, dreams and career focused on educational opportunities careers. The curriculum also introduces development, financial education and for at-risk youth. the need for entrepreneurial and self-defense; and a program for boys innovative thinking to meet the 12-14, led by the men on our team to requirements of high-growth, high- mentor the students on education, demand careers and the concept of growing up and taking responsibility. almost 600 children at the Irving and globalization in business. When COVID-19 postponed many Bradley schools in Derby, Connecticut activities, we worked to support the as part of “Start with Hello Week” at children who remained at the school the schools. • Last October, our Treasury Team in unable to go home to families. Our • Stamford employee volunteers Stamford, Connecticut, returned efforts included purchasing equipment, helped distribute Reading Is again to lend a hand to prepare games, creative materials and Fundamental books funded by the • Shelton employees volunteered Fairgate Farm for their annual occasional food and treats for the Pitney Bowes Foundation during a to build a lighting and sound Harvest Festival. Fairgate Farm is a children, as well as gifts for the staff “Books Across Stamford” celebration booth at their local Center Stage volunteer-driven urban farm with a who took care of the children during of literacy. community theater. mission to provide equitable access to those tough weeks. locally grown produce and to strengthen the community through Tutoring students in Tel Aviv India community engagement educational and volunteer initiatives. children’s home Throughout the year, our colleagues in Pitney Bowes employees helped Over the past several years our Tel Aviv India seek ways to support their transform the fields with careful team members have developed a communities and help those in need. weeding and tending the crops. They strong partnership with the Achuzat Their corporate citizenship repaired raised beds, organized the Sara Children’s Home. The majority of commitment includes literacy and greenhouse, and harvested hundreds employees in Tel Aviv have education initiatives in Science, of pounds of fresh produce that will volunteered and participated in Technology, Engineering and Math • Shelton volunteers also dug into the be given to low-income residents and Children’s Home programs and events. (STEM), entrepreneurship, and skills- Grow Your Own Community Garden used to stock local food pantries. Examples have ranged from providing based education programs. program alongside students from the transitional classes for newly arrived • Pitney Bowes volunteers again took Boys and Girls Club of Shelton. The Junior achievement children to renovating the home’s • Pitney Bowes volunteers provided part in the annual Business to Books program, part of the Valley United Each year employee volunteers from library, creating a computer room for Career Guidance and Emotional Readathon sponsored by the United Way, provides fresh produce for Fairfield County, Connecticut, reach out technical education, and a stream of Literacy Sessions to children and youth Way of Western Connecticut, reading children in low-income neighborhoods. to teach Junior Achievement’s “JA Our smaller projects from landscaping to in collaboration with Manthan NGO. to students in Stamford public • Another Shelton volunteer Nation” program to fifth graders at sporting events. Two recent program • Pitney Bowes volunteers from Pune elementary schools. contingent prepared snack packs for local elementary schools. The program highlights: “How to be an Independent conducted technology sessions for President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 36

eighth graders and educated them their interactions with others. numerous NFTE events including House. The event underscored the role Literacy kits for U.K. students about good health and hygiene to Our volunteers guided students Innovation Days, classroom of good nutrition in providing a solid Harlow employees, in partnership with celebrate World Literacy Day with through various techniques such competitions, and the World Series of foundation for learning and literacy. the local United Way, created literacy students from Bhatkya Vimukta Jati as Mindful Bite, Mindful Jar, Silence Innovation recognition event at the kits for students at the Cooks Spinney Shikshan Sanstha. and Mindful Coloring. United Nations. Recently our volunteers Making Book Buddies for students in Primary Academy, a government- • Pitney Bowes volunteers created a served as judges in a NFTE student St. Louis funded school that serves students technical skills workshop for local innovation competition in New York City. Employees in St. Louis, Missouri from age 3 to 11. The kits included students from Navjyoti Foundation. recently volunteered with The Little Bit three brand-new, age-appropriate Students from grades 11 and 12 D2E back-to-school supplies for Foundation to make hygiene kits and books along with a personalized note visited the Noida office and enjoyed more than 1000 students “Book Buddies” – books paired with for each student encouraging them to their first corporate experience and a Ten Presort locations and one Global stuffed animals – that are given to read. These literacy kits will benefit counseling session focused on Customer Service location participated every student in grades K-2 in the 150 children across the school in exploring careers, being thoughtful in back-to-school supply projects in schools where The Little Bit Foundation grades 1-6. about career decisions, and being partnership with United Way works. The program helps students feel intentional regarding lifelong Worldwide. These on-site activities confident and ready to learn when • Employees organized educational career development. help connect Pitney Bowes sites to they walk into the classroom. workshops for children and youth on local community needs and allow Technical Skills and Personal colleagues who can’t readily leave the Development. The CSR Committees in work site to experience the teamwork Noida and Pune conducted and camaraderie of volunteer service. workshops on mindfulness for More than 400 employee volunteers students from under-served assembled a total of 1253 Dedication communities in partnership with NIIT to Education-branded drawstring bags Foundation Association. Mindfulness full of school supplies for students in improves the ability to be present in Brisbane, Rancho Cordova, Rancho the moment, and can help people to • PB India also celebrated World Dominguez, and Corona, California; make better decisions, stay healthy Environment Day with employees Greenwood/Franklin, Indiana; Arts in education theater workshops Recognition and have a better understanding of dressing in green and participating in Elizabeth, New Jersey; Sparks, Nevada; Employee volunteers from Fairfield a plant exhibition and sale. Charlotte, North Carolina; Butler, County, Connecticut, again took part in Governor’s Prevention Partnership Langhorne and Levittown, a theater workshop exploring the Honor Roll Network for Teaching Pennsylvania; Austin and Dallas, Texas; themes of E.B. White’s children’s classic Once again in 2019, the Connecticut Entrepreneurship (NFTE) mentors and Madison, Wisconsin. Charlotte’s Web. At the end of the Governor’s Prevention Partnership and judges workshop, each student received a placed Pitney Bowes on its Corporate Pitney Bowes has had a long partnership Ronald McDonald House breakfast copy of the book, a set of farm animal Mentoring Honor Roll. This annual with NFTE with a strong focus on Our Greenwood, Indiana, team cooked bookmarks and pencils, and an recognition celebrates businesses that employee volunteer involvement. a homemade breakfast for families opportunity to attend a live theater support mentoring to help keep Employees have volunteered at staying at the local Ronald McDonald production of Charlotte’s Web. Connecticut kids safe, successful, President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 37

drug-free and workforce-ready. Discovery Museum Executive Vice President and Chief Drives that make a proceeds were donated to the Austin Each year, our employee volunteers Kathleen Ryan Mufson, Director, Global Human Resources Officer, accepted the Salvation Army to remember that mentor students in numerous Corporate Citizenship & Philanthropy recognition at the ARI Fall Ball on difference some folks face an “empty bowl” Connecticut communities. and President of the Pitney Bowes behalf of the Pitney Bowes Foundation, every day. Foundation, was recently recognized Pitney Bowes and all of our employees Each year, Pitney Bowes colleagues Heart of Gold Award for her efforts in support of STEM in Fairfield County and beyond. support their communities through In 2019, more than 200 people education by the Discovery Museum, onsite drives and collections to help gathered to recognize Pitney Bowes one of the Pitney Bowes Foundation’s Citation for Public Service underserved students and their and CEO Marc Lautenbach with the education nonprofit partners. Connecticut Senator Richard Blumenthal families. In 2019, seasonal drives at 25 25th annual United Way of Western recently presented Polly O’Brien Pitney Bowes sites helped make the Connecticut Heart of Gold Award. Prior Morrow, Program Manager, Global world brighter for families in need, as to the event, Marc and a team of Corporate Citizenship for Pitney Bowes Global Corporate Citizenship & employee volunteers participated in a and Vice President of the Pitney Bowes Philanthropy partnered with the • Stamford, Connecticut: A holiday literacy activity at the Boys & Girls Club Foundation with a Citation for Public Wellness Team’s Thrive Program to drive in our headquarters building of Stamford. The award honors Service. In presenting the certificate, deliver Random Acts of Kindness to resulted in 300 pounds of food business leaders who distinguish ARI Senator Blumenthal said, “She has promote a happy and healthy holiday providing 250 meals for the Food themselves through philanthropy and Pitney Bowes was recently honored by touched lives, she has transformed season. We thank all the champions Bank of Southwestern Connecticut. build volunteerism into their strategic ARI of Connecticut for our 50+ year futures, and she has enabled people to who led these efforts, and all the • Our colleagues in Brazil recently business plans. Pitney Bowes CEO relationship with ARI (formerly known give back themselves, and there is no colleagues who donated back-to- collected 350 pounds of food George Harvey was the first recipient as Always Reaching for Independence) greater gift.” school clothes and school supplies, equivalent to 290 meals for those in 1995. and its mission to enrich the lives of food, clothing and holiday gifts. Pitney in need. people with disabilities and their Bowes sites and the charities they • Food drives were also conducted in families by helping them to achieve supported include: Shelton, Connecticut; Pine Brook, their full potential. Johnna Torsone, New Jersey; Jericho, New York; and Food drives Dallas/Fort Worth, Texas. • Austin, Texas: Team members in Austin, Texas, donated more than Book and school supply drives 600 pounds of non-perishable and • “Back to School” in Dallas Fort Worth: canned food items to the Central The Dallas Fort Worth team recently Texas Food Bank for distribution. adopted Rayburn Elementary STEAM Also, for the fourth year in a row, the Academy, an elementary school in Austin team held its Empty Bowl Grand Prairie, Texas, for its employee project, in which employees shared community engagement efforts. The crock pots of their favorite home- school serves many underserved made soups and chilis. Co-workers children, with more than 84% of made a contribution to enjoy the students eligible for free/reduced many different recipes, and the lunch. DFW employees donated President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 38

school supplies to help ensure that distributed 40 gifts for the children, partnership with United Way Literacy and education school-based and after-school. We students are prepared for success and arranged a visit from Santa Claus Worldwide for more than three support in-school programs that during the upcoming academic year. that was enjoyed by the children and quarters of a century, allows Our community mindset focus on literacy, core curriculum and adults alike. employees to direct their support to Every child deserves the opportunity to science, technology, engineering, arts Nibbles and Knowledge: This was the • Australia and New Zealand colleagues specific initiatives and organizations grow into a healthy, productive adult. and math (STEAM) disciplines. theme for our Austin FDR site’s book participated in the United Way and have their contributions matched • Through a focus on summer learning, drive to benefit the Boys & Girls Club Shoebox Campaign to benefit by the Pitney Bowes Foundation. • We focus our philanthropy on we support programs that help of Austin. The club was building a new disadvantaged children and families Education, workforce development and education to enhance opportunities minimize the loss of academic skills library, and our team came together to in local communities. The Melbourne health are consistently among their for all students in school districts during school vacations. donate more than 150 books, from team donated 11 shoeboxes full of top priorities. where we have a presence. Much of • At the high school level and beyond, classics like To Kill a Mockingbird and school and other supplies to Carlton our work focuses on serving young we support programs that motivate Ramona Cleary to Harry Potter and Primary School in Melbourne. The children through early literacy and equip students for higher Women in Science. Sydney team donated 40 shoeboxes programs that encourage parent education and potential career choices. to local families in the West Ryde area engagement, stimulate the In addition to our direct grant-making, at the “Magic of Storytelling” event in development of language and literacy we encourage employees to donate the park. The Brisbane team donated skills, and foster a love of learning. their talent and expertise through books, arts and crafts, toys and • We also serve children from pre- volunteerism. From hands-on toiletries to Micah Projects for the Our latest campaign resulted in more kindergarten through middle school volunteering to skills-based efforts, and benefit of people experiencing than $1.9 million USD in donations to with year-round programs, both homelessness, domestic violence, the United Way, the Pitney Bowes discrimination or social isolation. Relief Fund, Red Cross/Red Crescent Societies and many other charities around the world, thanks to employee In addition, employees conducted pledges and Foundation matching holiday toy and gift drives in Shelton gifts. Through the matching gifts and Stamford, Connecticut, Naperville, Doubling our impact program, the company facilitates Illinois, and New York, New York. employee charitable giving through payroll deduction in several countries, Doubling our impact around and the Pitney Bowes Foundation Other not-so-random acts of the globe matches employee giving in all kindness Employees also engage in their participating locations. And because • For the eleventh year in a row, Austin, communities through our employee the company pays all administrative Texas employees celebrated the giving programs. Each year, Pitney costs, 100% of our employees’ holidays by hosting a party for Bowes employees in the U.S., U.K., contributions and the Pitney Bowes refugees new to the area. In Canada, Australia, India and Japan give Foundation’s matching funds go directly partnership with Interfaith Action of generously to charities. Our annual to charity. For more info click here. Central Texas, our team provided giving campaign, conducted in lunch for 60 guests, sang carols, President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 39

from mentoring to participation on Our longstanding support for • Rainbow Village Early Child a new book of their own to take home. Other local, regional and national nonprofit boards, Pitney Bowes Children’s Learning Centers (CLC) of Development Center, Atlanta, Georgia Our Share the Message: READ! youth literacy programs we support employees across the company donate Fairfield County’s full-day, full-year • Families First’s Early Learning Space for activities in 2019 included “Giant Leap include: thousands of hours each year to help Head Start program serves low-income Low-Income Families, Atlanta, Georgia Day” at the Discovery Museum and children and families in our communities. families in Stamford, many of whom • United Way of Western Connecticut Planetarium in Bridgeport, Connecticut, • Communities in Schools, Atlanta, are English language learners. Our Strong Start Neighborhood celebrating the 50th anniversary of Georgia The programs we support include: grant enables parents to work full-time Early Literacy Program, Apollo 11, the spaceflight that first • Danbury Youth Services Kids Literacy while their children receive extra help Danbury, Connecticut landed humans on the Moon. Program, Danbury, Connecticut Early childhood education in preparation for kindergarten. CLC’s A grant from the Pitney Bowes holistic approach includes nutritious Foundation enabled Reach Out and meals and snacks, family support Read to work with doctors in low- services and a curriculum on social and income communities in Atlanta, emotional development. Youth literacy programs Georgia; Spokane, Washington; and Bridgeport, Danbury and Stamford, The Foundation recently extended its Reading is Fundamental Connecticut to prescribe books to partnership with the Armed Services Since 2004, Pitney Bowes and the children who are at risk of arriving at YMCA, to continue Strengthening Our Pitney Bowes Foundation have ™ school with underdeveloped literacy Military Family through programs that supported the important work of skills. Reach Out and Read helps young encourage parent engagement, Reading Is Fundamental (RIF), the children prepare for success in school stimulate the development of language nation’s largest children’s literacy by incorporating books into pediatric and literacy skills, and foster a true love organization. Our support has included care and encouraging families to read of learning. Our support helps bring the funding for teacher training, book aloud together. Reach Out and Read Operation Little Learners program to distributions to underserved school The Pitney Bowes Foundation supported • Literacy Center of West Michigan medical providers give books to Camp Pendleton North, Twentynine districts, and the development of Share the development of Success for All’s Family Literacy Programs, Detroit, children at well-child visits from Palms, and San Diego, California; Pearl the Message: Read! volunteer tool kits. Tutoring with the Lightning Squad, a Michigan infancy until they start school. Harbor, Hawaii; El Paso, Texas; Fort Share the Message: Read! is a multimedia tutoring tool for students in • Literacy Volunteers of Rensselaer Leonard Wood, Missouri; Altus, rewarding program in which grades 1-3. Produced in collaboration County’s Read to a Child Power Lunch Pitney Bowes Foundation support Oklahoma; and Hampton Roads, Virginia. volunteers read with young students in with Sirius Thinking, Ltd., Johns Hopkins program, Albany/Troy, New York helps Read to Grow to promote early pre-K to grade 5, conduct craft University and Sesame Workshop, this • Operation Outreach in Detroit, childhood literacy in Bridgeport, Other early childhood education projects, and help the children choose small-group computer-assisted tutoring Michigan, and Troy, New York, public Connecticut. The grant provides programs we support include: program helps children build critical schools literacy packets to families of babies literacy skills. Our most recent grant has • Reading Partners One-to-One born at Bridgeport hospitals, and free • ChildCareGroup, Dallas, Texas enabled Success for All to develop Literacy Tutoring, Stamford, children’s books at Book Places hosted • Caroline House Mother and Child individual practice options for students Connecticut by nonprofits throughout the city Literacy Program, Bridgeport, whose Tutoring with the Lightning • ReadWorks, Bridgeport, Connecticut through their Books for Babies and Connecticut Squad partner is absent. • Whole School Whole Child Program Books for Kids programs. at City Year, Detroit, Michigan President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 40

Mentoring In March 2019 (National Reading • 826 Michigan (Detroit, Michigan) • Brilliant Detroit’s After-School, provides summer academic enrichment Month), we were again Visionary • Audubon Connecticut’s Schoolyard One-on-One (High Dose) Literacy programs in 19 states for at-risk, Thank you PB Sponsors of Read to a Child’s national Habitat Program (Stamford, Instruction (Detroit, Michigan) low-income students in partnership The Pitney Bowes Foundation digital fundraising campaign to help Connecticut) • Education is Freedom’s College, with nearly 500 U.S. independent continues to invest in the Connecticut- “Spark Something Meaningful – Help • Beyond Basics’ Literacy Initiative for Career, and Life Readiness (Dallas, schools, colleges and universities. Our based Governor’s Prevention Kids in Need Love to Read.” A Pitney Detroit High Schools (Detroit, Texas) support provides Horizons affiliates Partnership’s efforts to strengthen Bowes Foundation grant supported the Michigan) • Focus HOPE KIDS: HOPE 21st Century with reading specialists, assessment mentoring programs nationwide. Our expansion of Read to a Child’s national • Domus Foundation’s Literacy Efforts Community Learning Program (Grand tools, training and STEM materials to most recent grant has enabled the lunchtime reading program. at Stamford Academy (Stamford, Rapids, Michigan) help manage curriculum and facilitate Partnership to align Connecticut Connecticut) • Girl Scouts of The Northwestern data sharing with parents and public mentoring programs to better serve Other mentoring programs we support • School Volunteer Association of Great Lakes Inc’s Reaching Out in the schools. This year we were delighted to LGBTQQ* (Lesbian, Gay, Bisexual, include: Bridgeport’s Reading Enrichment Fox Cities (Appleton, Wisconsin) be an Education Sponsor of the Transgender, Queer & Questioning) Program (Bridgeport, Connecticut) • Girls Incorporated of Greater Atlanta’s organization’s annual conference. Our youth in Connecticut. • Best Friends of Neenah-Menasha Literacy Initiative (Atlanta, Georgia) sponsorship underwrote the (Neenah, Wisconsin) After/Outside of school programs • Girls Incorporated of Metropolitan participation of Dr. Marc Brackett, Boys & Girls Clubs throughout the Our support of Big Brothers/Big Sisters • Danbury Schools and Business Dallas Girls Inc. Experience Program author of Permission to Feel and United States have benefited from our affiliates across the country helps to Collaborative’s School-Based (Dallas, Texas) creator of the RULER program at Yale employees’ volunteer involvement as ensure that young people have access Mentoring and Scholarship Programs • Grand Rapids Creative Youth Center University’s Center for Emotional well as funding from the Pitney Bowes to mentors who can help them achieve (Danbury, Connecticut) After school creative writing Intelligence. RULER is used by Foundation. In 2019, the Foundation their dreams. In 2019, the Pitney • Future 5 College Prep Program programs (Grand Rapids, Michigan) Children’s Learning Centers of Fairfield provided grants to support literacy and Bowes Foundation provided grants to (Stamford, Connecticut) • Healthy Youth USA Foundation Inc’s County (CLC), another long-term Pitney academic success for students at the the Big Brothers & Sisters of the Fox • School for Ethical Education School- After School Club (Atlanta, Georgia) Bowes education partner. Boys & Girls Club of Athens (Georgia), Valley Region (Appleton, Wisconsin), Based Grants Program (Connecticut) • Trinity River Mission (Dallas, Texas) Boys & Girls Club of Spokane County Big Brothers Big Sisters of the Capital • Urban Impact (Bridgeport, • Wakeman Memorial Association Inc. (Washington), and Boys & Girls Clubs of Region (Troy, New York), Big Brothers Connecticut) (Bridgeport, Connecticut) Greater Dallas (Texas). Big Sisters of the Inland Northwest • YouthGo Middle School Mentoring • Wellspring (Detroit, Michigan) (Spokane, Washington) and Big Program (Appleton, Wisconsin) • WINGS for Kids Surmounting the Brothers Big Sisters of Southwestern • Stamford Public Education Achievement Gap with WINGS After Connecticut (Bridgeport, Connecticut). Foundation Achieving Lasting Change School (Dallas, Texas) through Mentoring (Stamford, • YMCA of Stamford LEAD Academy We are also longtime supporters of Since 2007, we’ve been a Read to a Connecticut) (Stamford, Connecticut) SoundWaters, a Connecticut Child National Partner, supporting organization that provides opportunities Summer learning literacy and mentoring programs that We also provided support the for children to learn about and explore For many years the Pitney Bowes foster a love of reading, improve following school-based programs: the Long Island Sound through Foundation has provided national literacy skills, and empower programs that include sailing, STEM Other after/outside of school programs support to the Horizons National underserved children by inspiring • Teach for America (Bridgeport, activities, school trips and camps. Pitney we support include: Student Enrichment Program, which adults to read aloud to them regularly. Connecticut) Bowes was a founding corporate President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 41

sponsor and has enjoyed a strong developing countries, creating Entrepreneurship education STEM (Science, Technology, In October 2019, the Connecticut partnership with the group ever since. opportunities for others as well as Since 2000, Pitney Bowes and the Engineering, Math) education Science Center opened an exclusive themselves. As a buildOn Corporate Pitney Bowes Foundation have been The Pitney Bowes Foundation new exhibition, Our Changing Earth, We also support other summer Partner, we engage employee national supporters of the Network For partnered with MIND Research Inc. to presented by the Pitney Bowes learning programs including: volunteers to help students develop Teaching Entrepreneurship (NFTE). NFTE expand access to ST MATH, a Foundation. The exhibition offers an college, career and financial literacy programs inspire young people from transformative mathematical immersive experience that highlights • Bartlett Arboretum Summer Camp skills. This year the Pitney Bowes low-income communities to build experience, to students in grades current thinking in earth science, Nature Immersion Program (Stamford, Foundation funded buildOn Youth entrepreneurial skills, launch businesses pre-K-8 in Connecticut, Indiana, and including the ways human activity has Connecticut) Engagement Zones and School-Wide and connect experiential learning to New York. ST MATH is a highly visual, affected the natural environment, and • Building One Community’s Summer Service Projects at Western educational programs. Our Foundation engaging and rigorous math what to expect in the future. Using the Reading Program for Disadvantaged International High School in Detroit, grants have supported NFTE’s World experience that builds valuable skills Center’s Geographic Information Immigrant Children (Stamford, Michigan and Bassick High School in Series of Innovation: Sustainable and inspires students to become System touchscreen, visitors can Connecticut) Bridgeport, Connecticut. Development Goals Online Challenge, as creative problem solvers. The explore Connecticut’s changing • Discovery Museum’s Summer STEM well as Summer Biz Camps and program’s patented approach climate, layering in unique risk data. Learning Programs (Fairfield County, Innovation Days in Dallas, Washington, combines challenging puzzles, non- Connecticut) D.C., New York City and Boston. We have routine problem solving, and • Odyssey Summer Program (Atlanta, also supported NFTE’s Global Showcase informative feedback. Georgia) and signature regional events. • Person to Person (P2P) Summer Other youth leadership development Campership Program (Fairfield programs we support include: County, Connecticut) • Project Transformation North Texas • Essential2life Inc FIFTEEN Youth (Dallas, Texas) Leadership Program (Atlanta, Georgia) • Page Ahead Children’s Literacy • Kids Helping Kids Launching Libraries Summer Reading Program (Spokane, Program (Stamford, Connecticut) In 2019, the Foundation again supported Washington) • LAHC-Leaders Advancing And NFTE’s “Entrepreneurship in Every • Starfish Connection’s After School Helping Communities’ Youth School: Startup Tech” program. This and Summer Enrichment Programs Leadership Bridge to College Program program blends learning with (Stamford, Connecticut) (Grand Rapids, Michigan) entrepreneurship by asking students to • MPKids, Dallas, Texas identify ways to improve their world and Youth leadership development • Stamford Public Education then build marketable digital solutions Since 1992, we’ve collaborated with Foundation’s Parent and Children’s using MIT App Inventor. Students create buildOn, a global nonprofit focused on Leadership Training Institute, an original app that addresses a helping U.S. inner-city students expand Stamford, Connecticut community need, develop a brief their horizons and develop critical • Valley United Way Youth Leadership business plan and marketing materials, skills. Its signature program engages Development Program, Shelton, and present in a Startup Showcase expo students in building schools in Connecticut for a chance to win funding and publicity. President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 42

Inspiring innovation at Maker Faire Other science, technology, engineering (Milwaukee, Wisconsin) (Shelton, Connecticut) Foundation grants. This year, we Maker Faire is a family-friendly and math programs we support include: • Girl Scouts of Connecticut Robotics • Project Music – Archipelago – El supported Financial Literacy education, showcase of invention, creativity and Program (Connecticut) Sistema Academy (Stamford, career readiness mentoring and the JA resourcefulness and a global • Cardinal Sheehan Center STEM • Greater Capital Region Science and Connecticut) Stock Market Challenge in Troy, New celebration of the Maker Movement. Program (Bridgeport, Connecticut) Engineering Fair, Albany/Troy, New • Ridgefield Playhouse Charlotte’s Web York; New York, New York; and Pitney Bowes has supported Maker • Children’s Museum of Science and York Writing Workshop and Theater Bridgeport, Shelton, Danbury, Faire Connecticut for several years. The Technology (CMOST) STEAMing into • Housatonic Community College Exposure Program (Fairfield County, Stamford and Norwalk, Connecticut. original Maker Faire, first held in 2005 Troy Program (Albany/Troy, New York) Science Technology Engineering Art Connecticut) in San Mateo, California, now hosts • Community Guilds Inc. Scaling STE(A) and Math (STEAM) Center of • Shakespeare on the Sound Arts some 1200 makers and 125,000 M Truck (Atlanta, Georgia) Excellence, Bridgeport, Connecticut Education Programs (Fairfield County, attendees, while the corresponding • Connecticut Science Center Next • LifeBridge Community Services’ Connecticut) event in New York has grown to nearly Generation Science Standards STEM/Literacy Enrichment Program • Silvermine Arts Center at Trailblazers the same size in just six years. In Teacher Training, Shelton, (Bridgeport, Connecticut) Academy (Stamford, Connecticut) addition to these and other large Connecticut • New York Hall of Science (Queens, • Stamford Center for the Arts Young Maker Faires in cities, more than 200 • Discovery Museum STEM Education New York) Playwright Program (Stamford, independently organized community Fund, Bridgeport, Connecticut • TEAM Inc. Tech Stars Computer Connecticut) Mini Maker Faires take place each year • Discovery World STEM Educational Literacy Program (Shelton, • Stamford Public Education As a supporter of ProLiteracy in 44 countries worldwide. Opportunities for Underserved Girls Connecticut) Foundation All-School Musical Worldwide since 2004, we were • Urban Youth Empowerment (Stamford, Connecticut) pleased to support the organization’s Programs/STEAM for Urban Youth • Valley Shakespeare Festival Company development of Job Skills for Adults (Bridgeport, Connecticut) Summer Outdoor Production Learning through Libraries (aka Job (Shelton, Connecticut) Skills for ALL) in 2019. This initiative Arts education enabled ProLiteracy to benefit a wider • City Lights & Co.’s City Lights Cultural Adult literacy and education/ audience by bringing its “Preparing Arts Integration and Enrichment in workforce development Low-Skilled Adults for the Workplace” the Schools (Bridgeport, Connecticut) Pitney Bowes and the Pitney Bowes courses into libraries. • INTAKE Organization’s Reading Music, Foundation are proud of our decades- Reading at Grade Level: Using Music long partnership with Junior For more than a decade, the Pitney Education and Reading Tutoring to Achievement, one of the world’s Bowes Foundation has been Help Underperforming Children largest youth-serving NGOs. For 100 supporting Creating IT Futures (CITF), Achieve Literacy (Fairfield County, years, JA has delivered hands-on, which brings the promise of well- Connecticut) experiential learning that creates paying information technology jobs • Neighborhood Studios of Fairfield pathways to employability, job creation, to communities traditionally County Saturday Studios (Bridgeport, and financial success. We support JA underrepresented in the IT Connecticut) both through employee volunteerism workforce—including women, people • New Haven Symphony Orchestra in teaching programs such as “JA in a of color and veterans—by providing Shelton Family Concert Series Day” and through Pitney Bowes trainees with skills that can lead to President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 43

lifetime careers. Pitney Bowes • Career Resource’s STRIVE Bridgeport • Wilkinson Center Adult Education Parent and family engagement • Child Guidance Center of Southern Foundation donates to CITF’s IT- (Bridgeport, Connecticut) Program (Dallas, Texas) programs CT (Fairfield County, Connecticut) Ready career program, allowing • Family Centers’ Promoting Career and • Women are Dreamers Too (Atlanta, • Children in Placement Connecticut adults to be trained as computer user College Readiness with adult ESL Georgia) • Connecticut Association for Human Inc. (Bridgeport, Connecticut) support specialists, earn certification students (Stamford, Connecticut) • Women’s Mentoring Network E to the Services Family Economic Success • CitySquare Food (Dallas, Texas) and launch their tech careers within • Ferguson Library Summer Sunday 4th POWER Program (Education, Program CT Money School and Youth • Connecticut Appleseed Center for eight weeks. Hours (Stamford, Connecticut) Employment, Economic Security, Money School (Fairfield County, Law and Justice • Inspirica Jump Start Career Program Empowerment) (Stamford, Connecticut) • Community Clothes Closet Children’s The Pitney Bowes Foundation is also a (Stamford, Connecticut) Connecticut) • Humanities Washington’s Prime Time Shopping Floor/Cool for School long-time supporter of NAF and its • LIFT’s Literacy Education for Low- • The Workplace Inc. Dress for Success Family Reading Program (Spokane, (Appleton, Wisconsin) efforts to bring education, business, Income Adults (Dallas, Texas) Program (Bridgeport, Connecticut) Washington) • Domus Kids’ Lion’s Den Out-of- and community leaders together to • Literacy Action program for adults • Youth Village Resources of Dallas • Literacy Lab Leading Men’s Fellowship School-Time Program (Stamford, transform the high school experience. with low literacy levels (Atlanta, Inc.’s Job Training and Career Program (Milwaukee, Wisconsin) Connecticut) Our most recent grant to this national Georgia) Planning (Dallas, Texas) • North America World Literacy • Hearing Oral Program of Excellence organization has been directed to the • Literacy Volunteers of Greater New Foundation’s Michigan Reads Program (HOPE) (Spokane, Washington) NAF Academies of Engineering to Haven’s Sustaining Literacy in Shelton Collective impact partnership (Michigan) • Kids In Crisis (KIC) Educational develop and diversify the next & The Valley Program (Shelton, Pitney Bowes and the Pitney Bowes • Saint Joseph Parenting Center Services (Connecticut) generation of engineers. Connecticut) Foundation are founding supporters of (Stamford, Connecticut) • Laurel House Tele-Education Support • LVA School Incorporated’s Pathways the Stamford Cradle to Career • Stamford Public Education (TEdS), enhancement (Fairfield Other adult literacy and education/ to Success (Danbury, Connecticut) Collaborative, a cross-sector Foundation’s Parent Leadership County, Connecticut) workforce development programs we • Mercy Learning Center’s Literacy and collaboration based on the nationally Training Institute (Stamford, • NAMI of Connecticut’s Enhanced support include: Life Skills Program (Bridgeport, recognized StriveTogether Framework Connecticut) Stamford School Outreach and Connecticut) for community stakeholders to work • YWCA of Darien/Norwalk Parent Education for Mental Health • Applied Behavioral Rehabilitation • Norwalk Community College Summer together. The Collaborative aligns Awareness Program (Fairfield County, (Stamford, Connecticut) Institute Inc.’s Homes for the Brave Bridge Math Intensive Program resources to help young people grow Connecticut) • Wings for Kids (Atlanta, Georgia) Training for Success Vocational & (Fairfield County, Connecticut) into active and productive citizens, Educational Program (Bridgeport, • Richardson Adult Literacy Center utilizing Community Action Networks to Health and support services Recent immigrants Connecticut) (Dallas, Texas) focus on issues of school performance • ARI of Connecticut Peer Mentoring • Service Corps of Retired Executives as well as physical, social and emotional • CASA of the Fox Cities (Appleton, • Connecticut Institute for Refugees and Job Readiness Training (Stamford, (Fairfield County, Connecticut) factors at key stages from Infant Health Wisconsin) and Immigrants Inc.’s Refugee Mentor Connecticut) • Southwest Economic Solutions Career and Development to Postsecondary, • Center for Sexual Assault Crisis and Program Expansion (Bridgeport, • Association for Independent Living Pathways Navigator (Grand Rapids, College and/or Career. Our grants Education Center’s Youth Health and Connecticut) Way Program: Vocational Education & Michigan) support the data gathering and analysis Safety Program (Fairfield County, • International Rescue Committee Maintenance (Dallas, Texas) • Texas Adult Literacy Program (Dallas, that underlie the Collaborative’s work. Connecticut) Mentors for Success Program • Burroughs Community Center English Texas) • Center for The Visually Impaired (Bridgeport, Connecticut) Language Services, Bridgeport, • Vocational Development Center Other program areas supported by the (Atlanta, Georgia) • Refugee and Asylee Mentor Program Connecticut (Omaha, Nebraska) Pitney Bowes Foundation include: • Chases Place (Dallas, Texas) through the Connecticut Institute for President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 44

Refugees and Immigrants Local community support: Australia bushfire relief relief and recovery efforts. In 2019 the Providing access to food, shelter • Summer Reading Program for The 2019-2020 season of bushfires in Relief Fund provided support to food and healthcare Disadvantaged Immigrant Children Helping those in need Australia caused widespread banks, the American Red Cross, the U.S. The Pitney Bowes Relief Fund and through Building One Community devastation across an area of more Fund for UNICEF, and the California Pitney Bowes Foundation regularly (Stamford, Connecticut) In addition to our focus on education, than 70,000 square miles. Early in Community Foundation. provide funding to organizations that we provide grants to meet other 2020, Pitney Bowes launched a special help low-income individuals and NGO partners in India pressing community needs, from global appeal to support relief efforts. Red Cross families gain access to healthy, Pitney Bowes India is proud to disaster relief to help for families Employee donations to the Red Cross/ In addition to our long-time nourishing food, affordable medical partner with several outstanding facing hardships. We do this work Red Crescent Society were matched by collaboration with the Red Cross on and mental health care, shelter for education partners. through the Pitney Bowes Relief Fund, the Pitney Bowes Foundation and blood drives, we also support their those in transition, and special services Pitney Bowes Foundation, and health distributed through the American Red mission to provide lifesaving services for women and children at risk. This • Navjyoti Foundation, which mobilizes and human services organizations Cross International Response Fund. to those affected by natural disasters includes our long partnership with and harnesses the power of children, serving the affected communities. and personal tragedies. We have United Way through programs such as youth, women and people at large to Pitney Bowes Relief Fund supported the Red Cross since the ALICE (Asset Limited, Income address social issues to support Disaster relief Founded in 1992, the Pitney Bowes 1950s through our annual employee Constrained, Employed) that target inclusive socio-economic In times of crisis, we provide support Relief Fund is a U.S. public charity that giving campaigns in the U.S. and support to individuals and families development to impacted communities. In the offers support to employees, family through global appeals conducted facing hardships. We also provide • Bhatkya Vimukta Jati Shikshan United States, this includes support of members and others whose lives have when disasters have struck our support to a number of local food Sanstha, an NGO that makes a employees and public charities been disrupted by natural disasters or operations outside the U.S. Jason Dies, banks and shelters. difference in the lives of children through the Pitney Bowes Relief Fund. personal misfortunes. The Fund is Executive Vice President and President from disadvantaged circumstances. Outside the U.S., we conduct global financed by employee contributions of Pitney Bowes Sending Technology • NIIT Foundation Association uses skills appeals to support organizations such and matching funds from our annual Solutions, recently joined the board of and education to demonstrate deep as the Red Cross/Red Crescent Society, U.S. Employee Giving Campaign. To the Connecticut Chapter of the impact in underserved communities with matching funds provided by the date, the Fund has distributed more American Red Cross. • Manthan NGO, an organization that Pitney Bowes Foundation. than $3 million to provide food, Memberships fosters a productive, self-dependent, shelter, clothing and medical care as Prime Minister’s National Relief Fund peaceful and integrated society. well as referrals to community-based (India): We are members of a number of organizations that support the work of resources for additional support. Pitney Bowes India contributed to the professionals in the field of Corporate Pitney Bowes pays all administrative Prime Minister’s National Relief Fund to Social Responsibility. Each has its own expenses, so 100% of employee render immediate relief to families unique offerings and perspectives; COVID-19 response contributions and matching funds go affected by natural calamities such as together, they help us add value to our The COVID-19 pandemic has created directly to help those in need. floods, cyclones and earthquakes. Our philanthropy and community service. disruption and hardship for employees contribution also helps to defray the and communities around the world. Following extraordinary natural cost of medical treatments for people For information on our response, disasters such as the California in need. CECP: Chief Executives for please see the special section of this wildfires, the Relief Fund assists other Corporate Purpose cecp.org report, Our COVID-19 response. nonprofit organizations in their rescue, President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 45

CECP is a CEO-led coalition that maximize business and social value creating a global culture of believes that a company’s success is from environmental, social, and volunteering. The Foundation provides built on its social strategy—how it governance investments. As tools, insights and connections to help $ engages with key stakeholders members of the Center, we have organizations maximize the 1.6 million including employees, communities, access to education, research, and effectiveness of their volunteer aggregate value of employee volunteerism. investors, and customers. Founded in information to help strengthen our services and programs. 1999 by actor and philanthropist Paul citizenship programs. Newman and other business leaders to Pitney Bowes Foundation grants program results* create a better world through business, Candid CECP has grown to a movement of candid.org 2018 2017 2016 2015 2014 more than 200 of the world’s largest Performance 2019 Number of organizations companies. CECP helps companies Every year, millions of nonprofits 136 135 109 160 144 that received grants transform their social strategy by spend trillions of dollars around the providing customized connections, world. Through research, collaboration, Total Giving (Pitney Bowes Foundation, Number of students directly 111,253 154,785 186,989 193,760 135,055 counsel and recognition. and training, Candid connects people Pitney Bowes Relief Fund and impacted by PB grants who want to change the world to the corporate contributions): $3.7 million Number of teachers directly ACCP: Association of Corporate 3,388 4,142 3,113 3,850 3,067 resources they need to do it. impacted by PB grants Citizenship Professionals Foundation Center and GuideStar • Pitney Bowes Foundation Literacy accp.org joined forces to become Candid, a and Education grants: $1.8 million Hours of Student Enrichment 4,015,636 4,299,947 4,310,879 4,299,751 3.645,804 501(c)(3) nonprofit organization. • Pitney Bowes Foundation Volunteer The Association of Corporate grants $.2 million *Due to COVID-19, we are providing our non-profit grantees more time to report on 2019 education grant results. These results will be reported at a later date. Citizenship Professionals brings Council on Foundations • Total match of employee charitable together companies and foundations cof.org/membership/benefits contributions: $0.9 million to more focused on designing and than 1,500 non-profits (in the U.S., implementing corporate citizenship The Council on Foundations provides Canada, U.K., India, Japan and programs. ACCP provides tools and resources to inform and improve the Australia) training that help members navigate work of private and corporate • Corporate contributions in support of the corporate citizenship field and foundations, including opportunities charitable causes: $0.8 million make their work more efficient and for networking among fellow effective. foundation leaders working for the In addition, aggregate value of common good. employee volunteerism: $1.6 million / Boston College Center for Corporate 32.2 thousand hours (includes hands- Citizenship Points of Light Foundation on and skill-based volunteer activities ccc.bc.edu/content/ccc/membership pointsoflight.org/our-mission as well as nonprofit board service)

The Boston College Center for The Points of Light Foundation is an Corporate Citizenship helps companies international nonprofit dedicated to President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 46

Corporate Responsibility Report Centralized COVID Response Management Team set up Contributions Our COVID-19 to multiple Covid-19 response relief funds.

For 100 years, Pitney Bowes has been guided by a core value of “doing the right thing the right way.” Today this principle remains paramount as we respond to the unprecedented threat posed by the Keeping our facilities safe COVID-19 virus. We are committed to doing the The Way Forward right thing for our employees, our clients and our for Small Business, partners throughout this time of uncertainty. a weekly online To that end, we are monitoring the situation closely resource to help and adhering to relevant recommendations of the Center for Disease Control and World Health Pitney Bowes sites operated small businesses A new high standard in Organization. While both groups have advised that as essential businesses on their path health and safety protocols the risk of transmitting the virus through the throughout the pandemic across our sites handling of mail and packages is minimal, it is only to recovery one of many risks our organization faces as the pandemic progresses. Here is a brief look at some of the steps we are taking to help our employees, Donations clients and communities stay safe and healthy. in-kind including Laptops Paper Free access to SendPro Online for all clients Packing and to enable remote sending shipping services President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 47

Organizing our response equipment, social distancing and protocol for detailed cleaning for Technology Solutions business for operations and safety, selling in a updated business processes to limit offices where positive cases occurred critical mailing and shipping remote working environment, and potential spread. Employees who are • Facilitated focus on core facilities to operations. As the pandemic ideas for maintaining cash flow. The U.S. Department of Homeland sick or have come in contact with ensure continuity of their essential developed, we took rapid steps to Security has designated what we do to someone who has tested positive for support to clients. communicate with them and equip our With so many small businesses in our be an essential service. As an “Essential COVID-19 have been instructed to stay front-line sales and client services Sending Technology Solutions client Critical Infrastructure” provider, we home and seek medical guidance. Offices: teams with additional support base, we also created a “hardship understand that the sending of mail Business and Operations Teams are capabilities. Our support plan had menu” of financial tools such as and packages is critical to our meeting regularly to monitor and react • Encouraged employees to work from three components: payment holidays, fee waivers and economy and vital to our clients’ to developments in real time. home where possible in a consistent extended terms. businesses, as well as to the health and manner globally Supporting business continuity. We safety of the consumers of the goods As the pandemic continues, we • Implemented exceptions process to first assured our clients that the safety In our Presort Services and Global and services that we process. continue to refine our response. We allow limited access to offices for of our employees, clients and suppliers Ecommerce operations, our top have concentrated our efforts and work requiring on-site presence. was our top priority and communicated priorities were keeping our employees We have established a central COVID deployed resources in a focused the safety measures we put in place. safe and our essential services Response Management Team, which manner to address ongoing health and Industrial sites: operational so we could continue to receives input from all parts of the safety concerns among employees and Enabling remote sending. As the serve large clients such as financial organization, makes timely decisions management, using online training and • Established cross-functional team to pandemic spread, many of our clients institutions and online retailers by based on the best information frequent communication. We are identify and source required supplies were unable to access their offices and processing significant volumes of mail available, assures consistency across guided by our core value of doing the to ensure sites could remain open needed to be able to send important and packages. We followed all the organization, and provides right thing the right way and the safely as needed, and to maintain a mail, documents and packages government mandates to support the guidance to enable fast, localized principle of keeping people employed six-month inventory of locally remotely. To enable remote sending, we safety of our employees, facilities and action when needed. Working as part to the extent possible, utilizing sourced supplies wherever possible provided all clients with free access to vehicles and keep volume moving. of the team, our Business Continuity whatever resources are available by • Set up centers for stockpiling critical our SendPro Online software for group designed detailed plans to country and state. janitorial and restroom supplies to printing postage stamps. Several Helping our communities protect our personnel and limit the proactively address potential thousand clients took advantage of this True to our culture and values, our spread of disease. Keeping our facilities safe shortages offer and used remote working response to the pandemic has included All Facilities: • Mandated proper preventive measures solutions for both mailing and shipping. stepping up to help meet related With numerous sites operating every including temperature checks, the use needs in our communities. “Giving day as well as a global service • Took early decisive action in advance of masks, hand washing, social Tangible support for recovery. In April, back is not only the right thing to do, organization, we have taken many of government directives distancing and symptom reporting; we launched The Way Forward for it’s intrinsic to our organization,” said steps to ensure that employees are • Instituted temperature checks and created signage and partitions to Small Business, a weekly online Pitney Bowes President and Chief working in an environment that is provided masks at all sites reinforce the mandate. resource to help small businesses on Executive Officer Marc Lautenbach. meeting a new high standard of health • Developed and implemented their path to recovery. Through videos, “I’m immensely proud of the steps we and safety. The steps include, but are protocol for frequent cleaning of Helping our clients articles and fact sheets, we addressed are taking to help shoulder the burden not limited to, high-touch cleaning high-touch areas and surfaces Hundreds of thousands of small critical topics such as government for our clients and communities during protocols, personal protective • Developed and implemented businesses rely on our Sending financial assistance, workplace this challenging time.” President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 48

The company has made contributions from underserved communities with • Packing and shipping services for to the United Way Worldwide books, enrichment programs and online Good American, Khloe Kardashian’s COVID-19 Community Response and math curriculum materials. ethical clothing brand, in support of Recovery Fund, the United Way of its donation of one million dollars’ Western Connecticut for the In Bridgeport, Connecticut, our support worth of jeans to healthcare workers. Connecticut United Ways COVID-19 helped Read to Grow’s effort to donate Response Funds and ALICE Relief Fund, books to students in need. Each week, We realize that the pandemic will have the Valley United Way for the Valley starting in May, students have been a lasting impact on our communities, COVID-19 Fund, and Fairfield County’s able to choose books to take home at and we will continue to work with our Community Foundation COVID Fund school meal locations across the city. nonprofit partners to help meet and the Stamford Hospital. In addition, community needs as they evolve. Later we are contributors to Project HOPE, We’ve encouraged our employees to this year the Pitney Bowes Foundation which is collaborating with the continue to support their communities will be giving a special team volunteer Business Roundtable to source in whatever ways work for them. We’ve grant to the United Way Worldwide Personal Protection Equipment (PPE) also introduced them to virtual COVID-19 Relief Fund in recognition of from global vendors. volunteer opportunities, including our employees’ wide-ranging mentoring through United Way’s Vello community service, including support Our Global Corporate Citizenship online reading program and assisting for food banks, local hospitals, blood and Philanthropy team is also in the work of United Nations drives, neighbors in need, local working with our nonprofit partners Volunteers. merchants and delivery personnel, and to help support their core missions. delivery of meals to first responders. We have converted existing event The company has also made in-kind sponsorships to unrestricted donations, including: operating support and will address new areas of need as they develop. • 100 used and reimaged laptops and power cords to Norwalk Community The Pitney Bowes Foundation has made College in Fairfield County, special donations to local food banks in Connecticut, to help students in need more than 45 U.S. communities where complete their course work online. we have operations. The Foundation also • Paper to create educational packets accelerated grants to many of its literacy for students in the Milwaukee Public and education grantees, including School system, courtesy of our national and local education nonprofits Presort Services Milwaukee team providing essential services such as in cooperation with the local onsite care for hospital staff and first United Way. responders as well as providing students

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