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2019 Corporate Responsibility Report

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2019 Corporate Responsibility Report Corporate Responsibility Report 2019 President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 01 A Letter from Marc B. Lautenbach, President and Chief Executive Officer Fellow stakeholders: It’s been an extraordinary year for our company, Last year we proudly endorsed the Business for Climate and Energy Solutions. Building on Today we continue to be guided by the strong our clients, and our entire world. On April 23, Roundtable’s Statement on the Purpose of a this record, we created a new senior-level ESG values, high professionalism and responsible Pitney Bowes entered its second century amidst a Corporation, which echoes our own commitment Committee and explicitly added sustainability to citizenship that are cornerstones of our culture. We global pandemic that has challenged businesses, to create long-term value for all our stakeholders our Enterprise Risk Management program. have always been a purpose-driven company, eager families, communities and governments including clients, employees, investors, the • Diversity and Inclusion: We continued to work to bring innovations that matter to our worldwide everywhere to think and act in new ways. Our communities where we operate, and the tirelessly toward a global culture that honors the client base and to improve life for everyone response to the pandemic has been both strategic environment we all share. You can read more about full breadth of backgrounds, perspectives and involved. As part of that process, we continue to and compassionate, grounded in our long-standing our approach to creating long-term value and the contributions of everyone in our company. Our reshape and refine our products for 21st-century corporate commitment to do the right thing the actions we’ve taken here. This year we’re also more progress and commitment earned recognition markets. Last year two of our innovations were right way. This report contains a special section explicitly aligning our efforts with new from Bloomberg and Forbes. honored with International Design Awards. You can detailing what we’ve done and what we will be environmental, social and governance frameworks. • Development: We implemented a new expect more of this as we move forward. doing as the situation evolves. As a result, this 2019 Corporate Responsibility performance management system using coaching, Report inevitably looks both backward and forward. skill-building and talent analytics to develop I firmly believe that one of our greatest sources It has also been a year of great social unrest targeted learning outcomes and embed a culture of innovation is our commitment to diversity and prompted in part by the pandemic, but mostly Looking back, we closed out our first hundred years of feedback. opportunity for all our employees. This focus by a deeply disturbing series of racially biased with solid accomplishments that bode well for the • Community: We continued to focus on expanding improves the caliber of our ideas, the morale of human rights violations in the United States. remainder of 2020 and beyond: educational opportunity and fairness for students our workforce, the empathy we bring to our global This, too, challenges us all to a new level of and families in underserved school districts. We marketplace—in fact, everything we do. focus and new actions as individuals, as a • Governance: We continued to benefit from concentrated our efforts on early childhood company and as a society. an increasingly diverse Board of Directors, on education, literacy and math. In 2019 our I thank everyone at Pitney Bowes for their which women now hold half of the seats. We signature volunteer program, Dedication to humanity, their creativity, and their inspiring With these factors in mind, it’s gratifying to be able strengthened our governance with important Education, drew more than 1,000 employees to actions during this extraordinary period. While to report that our company has continued to build measures on board tenure, succession planning 83 projects in collaboration with literacy and we have barely begun our second century, I our business and serve clients in keeping with our and board refreshment. education nonprofits around the world. In addition can already see that the power of values and strategy. As we mark our 100-year • Environment: Our success in improving our to volunteering, our employees donated doing the right thing the right way anniversary, we are working hard to fuel a new energy efficiency and driving down our generously to local, national and global charities; will continue to propel us forward. century of client-centered innovation and environmental footprint earned us the 2020 matched by the Pitney Bowes Foundation, their responsible citizenship. Climate Leadership Award for Excellence in contributions totaled $1.9 million. Greenhouse Gas Management from the Center President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 02 Ethics Help Line Code of Conduct Corporate Responsibility Report 24 hours a day Pitney Bowes Our business Business 7 days a week practices Practices 140 languages Business continuity Guidelines COVID-19 Our core value statement, “We do the right thing, the right way,” sets the tone for how we interact with our stakeholders. We are committed to treating our clients, business partners, co-workers and communities where we live and work with fairness, honesty, respect and integrity. Enterprise Risk We do the Every day, we demonstrate our commitment to corporate responsibility through the way we Management right thing, the conduct business. Our culture of integrity is program (ERM) right way. fundamental to our success and has been Annual education and throughout our history. We hold employees training initiatives responsible for adhering to company policies and values as well as local laws and regulations. Values and ethics Accountability and oversight Ethics and Compliance Review committee President and Chief Our business Environment Our people Clients and Community Our COVID-19 Executive Officer letter practices suppliers response 03 Values and ethics Senior management is responsible for locations. We publish the international includes senior leaders who span significant compliance topics modeling expected behaviors and is version in multiple languages, both to corporate functions and business applicable to all as well as abbreviated Laws and policies change, but one committed to supporting a thriving reach as many employees as possible units. The committee meets with training that reviews the highlights of thing that does not change is our culture of integrity. We regularly take in their own language and to the senior management of each the in-depth courses given the commitment to “do the right a step back to consider changes in our accommodate differences in legal business unit to ensure that those previous year. We also provide thing, the right way.” We are committed business and in the world around us requirements and cultural practices. leaders are an integral part of refresher communications to remind to maintaining honest, fair and and what they mean for ethics and We expect employees to be familiar discussions about compliance within employees of the essential elements respectful relationships with our compliance, and then evolve our ethics with the code of conduct. The code their businesses. A separate review of courses delivered in preceding employees, our clients and the and compliance programs. of conduct also includes resources for committee focuses specifically on years. New employees receive communities in which we are located. employees so that they can ask ethics and compliance issues related introductory compliance training We continually provide education and Code of Conduct questions, seek advice, or obtain to labor and employment. related to their jobs and are then training for employees not only to The Pitney Bowes Business Practices further information. enrolled the following year in the ensure that they are aware of the Guidelines is our code of conduct. It Training courses given to the general company’s expectations of conduct, provides an overview of policies, laws Ethics and Compliance Review Employees need to know and employee population. This cyclical but also to provide them with the tools and expectations of conduct for all committee understand the behaviors the company approach helps employees to keep they need to succeed in an ethical employees globally. While legally Our Ethics and Compliance Review expects of them. We communicate our thinking about key requirements and legally compliant culture. Our compliant behaviors are the minimum Committee meets regularly to monitor expectations through annual education on a regular basis. We make our training classes, policies, code of expectation, we expect employees to and support business and functional and training initiatives, which we annual training material available in conduct, reporting and advice conduct themselves with the highest unit compliance with regulatory customize to fit the needs of individual multiple languages. channels, and management support ethical standards. We publish the code mandates that affect their operations employee groups using a variety of provide employees with the guidance in two versions: one for employees (for example, regulations governing content delivery methods. Each In addition to our standard courses,
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