Spotlight on

LOCAL ENTERPRISE AUTHORITY

Issue: Two 24 -30 November 2007 A Product of Corporate Interaction. A SUNDAY STANDARD COMMUNICATION SUPPLEMENT insideinside LEA: Answer to

Land access made easy for SMMEs SMME success 4 Dr Tebogo Matome talks of the challenges facing the Small, Medium and Micro Enterprises ( SMME) sector like a doctor who has diagnosed a patient and found out exactly what the patient’s problems are. He is passionate about the role of Local Enterprise MP gives LEA the thumbs up Authority (LEA) and his talk about the needs of the SMME sector in is characterised by an academic eloquence that epitiomises his total interest and commitment to this subject. 5 With his grasp of issues that sum up the SMME sector here, he is aware that when LEA was established it was mainly because the Government realised that without such an organ, its efforts Business Incubators for SMMEs of empowering Batswana to become better entrepreneurs would continue to hit a snag.

6 At the end of this interview with FIRST HAND, Dr Matome said something very interesting when asked what would happen if the organisation failed in its mandate just like all the other citizen empowerment initiatives which came and went in the past. “If LEA fails? Then we should close this country. When companies fail they CEO upbeat about Olive farming close shop isn’t it?”

There is more to that statement than just a light-hearted joke. LEA 7 is the government’s last throw of the dice in its efforts to bring to life the potential of the small, medium and micro businesses in this country which over the years, have struggled unsuccessfully to add value to the national economy. Cattle Farming is potential SMME business Matome, who was appointed CEO of LEA in 2005, says the organisation was established by the Small Business Act, No.7 of 2004, as a statutory authority of the Government of Botswana. 7 CEO of LEA, Dr Tebogo Matome Cont on page 4 Empowerment for citizen enterprise Local Enterprise Authority (LEA) impact of SMMEs contribution to the GDP enterprise development among the was established when Government continued to remain insignificant. Small, Medium and Micro enterprises realised that the road to developing When the various SMME programs were (SMMEs) community in Botswana thus Printed and published by: a thriving SMME (Small Medium and reviewed it was realised, that among the creating vibrant SMMEs in the country. Personalised Creations (Pty) Ltd for Micro Enterprise) sector had been a major problems curtailing the growth of FIRST HAND very bumpy ride over the years. In the the sector, are lack of competitiveness, LEA’s other partners are the Botswana a product of: past Government had introduced lack of business management skills, Bureau of Standards (BOBS), the Corporate Interaction empowerment programs such as the lack of entrepreneurship culture, lack of Botswana Export Development and P. O. Box 81939, Molapo Crossing now defunct Botswana Enterprise commitment to business and too much Investment Authority (BEDIA), the Gaborone, Botswana Development Unit(BEDU), Intergrated dependence on government. Government Citizen Entrepreneurial Development Tel: (267) 3165407 Field Services (IFS) Rural Industries then decided to come up with a partner Agency (CEDA), the National Tel/Fax: (267) 3165408 Promotion Company(RIPCO), National who would be responsible for mentoring Development Bank (NDB), Barclays Email: [email protected] Food Technology and Research and monitoring the SMMEs, and thus was Bank, First National Bank (FNB) as Centre(NAFTRC), Enterprise LEA born. well as other commercial banks. Local Botswana(EB) and the Financial LEA was established under the Small authorities are the major stakeholders Assistance Policy(FAP), to name but Business Act No. 7 of 2004 to promote as in the districts. a few. Despite all these efforts, the well as to facilitate entrepreneurship and 2 Sunday 24 November 2007 inside National Network

A Product of Corporate Interaction Successes and challenges at

Lesedi Ngakane, the Molepolole fairs. Whenever there is a big among others, for people LEA Branch Manager can’t wait to meeting, we do our best to as far in the desert as the officially launch his office on the 14th use the occasion to expose hinterlands of , of December this year. He believes the community to LEA and its Lephephe, and , to that since the office opened in April mandate”, said the Molepolole mention a few. Most of these this year, a great many successes have Manager. people are Bakgalagadi and been scored, despite the prevailing Basarwa. challenges. Ngakane also comes across as someone with a special talent For the Molepolole region, Ngakane says his office has for herbal medicines. When LEA Branch Manager says assisted 500 clients within the first he starts talking about all the the challenges include seven months of operation. “We valuable herbs in the region, cultivating a culture of pride have a five months plan at LEA for a moment one would think in one’s heritage and turning when we assist our clients. that he is a traditional herbalist. that cultural heritage into He talks with passion about the commercial value. Sadly Several projects are at various stages wealth of natural resources in for the LEA Manager in this right now. Some of the business the region, especially region, most of their clients do people who approach LEA already have the Kgalagadi desert, which not seem keen on exploiting businesses running and only want to he says has a rich, unexploited the abundant natural be assisted with skills like marketing, wealth of herbs. resources in the area that and other forms of training. The fact include not only herbs, but that within the first seven months of Ngakane was born in this also wild animals. operation we have assisted 500 clients region, and grew up knowing says a lot about the accessibility of our several herbs important for Ngakane talks of a long term office, and how eager Batswana are human health. He names the plan to have a research unit to start their businesses after learning abundant natural resources that would come up with about LEA”, says the justifiably proud in the area so easily and he a number of viable natural Branch Manager. wishes that many upcoming resource based projects. entrepreneurs will learn the “Community based projects He says when they first set up office in value of the natural resources would be ideal, but at the April this year they made sure that they found in abundance in this moment we do not have any embarked on a program of taking LEA desert place. Lesedi Ngakane but it is important to cultivate to the people. “We also used dikgotla, that spirit in the future’, he schools and especially targeted career The area under his care caters, opines.

Tema mans LEA’s nerve centre

Wazha Tema is the National Branch services is very high’ says Tema, employees, some Network Director (NBN) at LEA. He formerly Deputy Director in the Ministry have seven, is in charge of LEA’s 13 branches of Wild Life, Environment and Tourism. five or even four countrywide. Tema says NBN, as He acknowledges that 13 branches employees. We his division is called, is the delivery countrywide are not enough. have started putting arm, the nerve centre of LEA as up adverts in the the organisation’s programs and The service is well received by districts. print media over the interventions are delivered by the All our 13 branches are situated at last week,” he said. branches. District headquarters. We still have “But overall the sub-districts to service. Our hope is that programs have “This division ensures that LEA we have satellite offices in sub-districts been well received services are consumed, it ensures because some districts are just very big by districts. customer service is very good. We and they cannot be serviced from one The District Councils treat our branches as one stop centre. Our mobile service stops are have incorporated centres and so far things are going now targeting villages. This has helped us into their various fine although we started late in terms us know where our services are needed district consultative of refurbishing the offices. But we most”, he said. committees, and have done a lot, seven months since that shows good we took off, we have over 4000 Tema says even some of his 13 initiative’, Tema told clients getting help from us”, he branches are not sufficiently staffed. FIRST HAND. revealed to FIRST HAND. ‘We are continuing to recruit more “It shows that the uptake of our people. Most branches have eight inside Sunday 24 November 2007 3 National Network

A Product of Corporate Interaction Agriculture stated as popular enterprise

At a time when young people seem they get funding. only interested in white collar jobs and were being written off as uninterested in Mamelodi says her office does not just the labour intensive agriculture sector, open doors and wait for people to come the Mochudi LEA office has seen the to them. They hope people will discern opposite of this. The Bakgatla’s interest where LEA is or what LEA is all about. in agriculture has amazed the LEA To that end they have been going out to district consultants. Branch Manager every village to take their services to the Anastasia Nkhumo Mamelodi is upbeat people. This past Saturday for instance, that in the next few years Botswana will the Mochudi office staff went to Morwa no longer be dependent on imports, where a church organisation had invited especially in the areas of vegetables LEA to explain their services and show and fruits, an area in which the majority the people, especially the youth, how of LEA clients in the Mochudi office are they could benefit from LEA. “We have so keen on expanding. also been accompanying area MPs and addressing communities through Kgotla “Most of them are agricultural projects, meetings. In the last two weeks, we and we are very excited about that. have been doing “mobile stops”, where We are helping them to come up with we visit villages for two days, talk to convincing business proposals for the community about LEA and register funding, because this is one area where clients on the spot.” Botswana is currently lagging behind”, said the Branch Manager with a smile. Mamelodi says one of the problems Already LEA has 140 clients enrolled in that Batswana are facing right now as their monitoring and mentoring program evidenced by her LEA office, is a lack of and according to Mamelodi this number start-up funds. “Most people who come is really huge considering that her office to us have business ideas, but they do was only opened in April this year. She not have the funds to get their project revealed that at the moment they are going”. dealing with business plans, which is Ms Mamelodi the last stage of assisting clients before

A thriving vegetable project in Phikwe 4 Sunday 24 November 2007 inside Service Delivery

A Product of Corporate Interaction

From page 1 LEA: Answer to SMME success The Virtual Office offers easy access to LEA

CEO of LEA, Dr Tebogo Matome

“LEA is intended to create a coordinated and focused one-stop- Comprehensive as LEA’s mandate shop authority that will provide support already is, Matome says the services to the local industry needs organisation has been able to come of SMMEs, encompassing training, up with seven product and service mentoring, marketing, and technology lines that It offers to the public “These support for product development”. seven product and service lines have Matome says LEA’s mandate goes made it necessary for us to ensure that beyond mentoring and monitoring we have adequate human resources of businesses. “Some people think which will allow us to offer world this is the only mandate that LEA has. class expertise on these seven broad Mentoring and monitoring are only a intervention services. We have eight small part of LEA’s functions. LEA has divisions, currently manned by 360 indeed, ten other functions. It provides employees in all the 13 branches”. business development services such as Matome says their findings have screening of clients, business planning also brought forth the conclusion facilitation, training and mentoring. We that in offering its products and also identify business opportunities for services, LEA targets only agriculture, existing and future SMMEs”. tourism, services, and manufacturing. “We promote domestic and international However, he says when it comes linkages, especially between SMMEs to manufacturing, local availability and Government, large business of raw materials is key, hence LEA entities and other SMMEs. We also encourages business aspirants to encourage exploitation of government concentrate on those industries for and large firm procurement which raw material is locally abundant. opportunities. We facilitate access to Matome says LEA’s aim is to build, finance, standards, infrastructure, and as a nation, competencies and changes in regulations. We facilitate efficiencies within each client’s chosen technology adoption and diffusion, and sector. we promote general entrepreneurship”, he said with well earned pride in the LEA Toll free number 0800155155 organisation under his stewardship.

They call it the Contact Centre. Anyone very helpful to make follow ups or more could just dial the toll free number at enquiries through this virtual office”, no charge, and make enquiries about explains Gwaila. Land access easy LEA’s services. The virtual office, She says the Mochudi office has also which is open to all citizens across the been of great help to those who are country, is located in Mochudi and is meeting LEA for the first time. She said at last managed by a team of four, including people would call and seek to know a team leader and business and where the nearest LEA office is so that marketing advisors, all extremely they could get help from them. “We Land. It is one of the prime factors of would not only train them and impart knowledgeable in their field of simply find out where the caller is and production. You need land to set up business management skills, and business. direct him or her to the nearest office in a factory, a production house, or even help them prepare business plans. their area”, Gwaila says. to set up an office. But the process It is because of this unique position The Manager of the Contact Centre, of land acquisition for business of LEA in the local economy that the Masego Gwaila says the virtual office is Gwaila cautions that the Contact Centre people in Botswana, especially in organisation now has representatives not only open to those wanting to know is not for the purpose of opening new urban and semi-urban areas, has in Land Boards, specifically to guide for the first time about LEA’s services, businesses. That is handled by the LEA proved to be a big problem, resulting allocation of land to businesses. but also for those who need to check offices. We are there to help answer in many business ideas dying even This would come as good tidings for out how far their paper work at LEA has questions about LEA and direct people before they could be tried. One of those who want to save hundreds of progressed as they travel the road of who need LEA’s help to open up their the good things about LEA is that thousands or even millions of Pula on setting up a new business. businesses. “But we learn a great deal it also has powers to facilitate the buying land or plots for businesses. about the problems that Batswana face allocation of land which makes it Another reason why any citizen “People do not need to keep coming while seeking to break into the business the ideal stop for anyone aspiring to should think LEA when you think back to us. They save time and expense world. Some of the calls come from have a business. In LEA, for the first business in Botswana. by just calling us at the Contact Centre frustrated people who share with us time, Batswana have a partner who on the toll free line. Our clients find it their distress, their disappointments and

Continues to page 5 inside Sunday 24 November 2007 5 Service Delivery

A Product of Corporate Interaction The Virtual Office offers Proud gemmere easy access to LEA woman Today Mochudi woman opening to, among Boitshepo Mooki is other things, urge local beaming with joy. She authorities to support is about to open a huge businesses such as factory at Phaphanae Mooki’s. Perhaps the icing ward. She is into the on the cake was when business of brewing the joyful looking brewer traditional drink, was asked to come to the gemmere or (home podium and share her made) ginger and is story of success with the upbeat that gemmere gathering. would eventually be able to penetrate the She says she has international market benefitted a lot from LEA’s competing against advise in that, right now, other established she has been able to brands. professionally bottle her gemmere, get it labeled or Mooki’s gemmere idea branded with professionally started when she was designed stickers. retrenched from De “ The help they gave me Beers where she was a has been enormous. I librarian. She says she started from scratch with started making gemere nothing, but the LEA people the traditional way at have been encouraging. her house. She says They would phone me, she learnt the recipe and urge me to come and from her late mother. see them, and they would She would then sell sit down with me and offer the gemmere to the me some vital business public, at wedding and solutions. At first I used funerals. Boitshepo Mooki to bottle the gemere into Coca Cola bottles and sell grow her business. As she waits for the it to the public. Now you can tell She can now supply gemere at CEDA funding through LEA, Mooki from the packaging that I’m going the various District Council events. does not stand there arms folded somewhere even before I could Recently she got orders from Mochudi and hopeless. Even from her house, open the factory. LEA has helped LEA Branch which offered the gemere the gemere brewing business me acquire the plot for the factory, to guests at its official opening. continues to thrive. She says, and I hope very soon gemere would The LEA officials used the official through LEA, she has been able to be a huge brand”, she says with Kgatleng West MP gives LEA all the pitfalls that they have been through in the process of trying to find a niche in the business world. It the thumbs up! can be really heart aching”, Gwaila It’s been just seven months since LEA understands that it is urgent for people adds. offices were opened country wide. to get land. It is also pleasing to me Successes seen within this small span that LEA is helping business people Lebogang Thebenyane, the Contact of time, impressed him so much, that a to secure markets, both locally and Centre’s team leader explains that politician has thrown his weight behind beyond our borders, we have not had although currently people contact the initiative and hailed it as the best anything like this in the past to boost them using phones, in the future, thing ever to happen to Botswana. the citizen empowerment drive of the clients would also be able to use MP for Kgatleng West, Rakwadi government”, Modipane said. email facilities. She says the Virtual Modipane says, for a long time in the Office has proved popular with the past, efforts at empowering citizens have The MP also added that it was users, saying as of Now, they have all had to be aborted for lack of an organ surprising that a young democracy like registered 800 incoming calls since like LEA which would mentor and monitor South Africa has been able to roll out the Virtual Office went operational in Batswana business initiatives. citizen empowerment in an amazing April this year. Hon MP Modipane way while Botswana has struggled to “It gives me hope that we will go achieve the same results in 40 years “It is convenient. People do not somewhere as a nation with an organ a guest speaker at the official launch of of independence. But with the advent have to drive. You just call. It has like this. What pleases me even further the Kgatleng LEA office last week. of LEA and the way it is progressing, he increased accessibility to LEA’s is that LEA has been allocated seats in was certain that Botswana too would services”, Thebenyane added with Land Boards, because unavailability of To see LEA as a Land Board member succeed in this sphere. quiet satisfaction. land has hindered Batswana’s progress gives me pleasure because they know He appealed to those sitting in tender in their business endeavours. Along with who needs the land, and they could committees both at local and central working capital, and labour, land is a speedily facilitate the allocation of the governments to start supporting all prime factor for production and for the required land to that project. Business Batswana businesses”. From page 4 success of any business.” Modipane was needs to be done very fast, and LEA 6 Sunday 24 November 2007 inside Entrepreneurship

A Product of Corporate Interaction SMME Environment Development Services

It is all systems go at the Local 80 policies and legislative Kebaswele said they have come to the Enterprise Authority (LEA) to give the frameworks that have a understanding that SMMEs are facing Small, Medium and Micro Enterprises possible negative impact competition from products that are a new face while injecting some on SMMEs and therefore imported from outside Botswana. The confidence in the country that LEA must be reviewd for situation is not helped by the fact that is a significant player in the national impovement. even government departments and economy. “These legislations include institutions, tend to shun local products the Act that established mainly on account of low quality and Because of the diversity of its mandate, LEA as well,” he added. poor delivery schedules. LEA has been divided into various The position of his division divisions, each charged with a specific is that these legislation Kebaswele say they are basing their mandate. One of these divisions is need to be changed ability to change the environment as the SMME Environment Development to make them more a part of their marketing strategies. Services. supportive to SMMEs. He says that they have developed a market access plan to show their clients Shakie Kebaswele is the Director of Once the team has the way to market SMME products the division which has been charged identified problems, they and services locally, regionally and with the responsibility of making the engage in stakeholder internationally. environment conducive for SMMEs to consultations where they succeed. They are to do so primarily would then press for Part of the strategy is to identify by advocating for either change or changes in a united voice. and work on secondary industries introduction of policy and legislation opportunities that the Copper Mines and; marketing the businesses making Besides poor quality of offer, which, he said can be exploited by up the sector. goods, Kebaswele and the SMME sector. his team further learned He has vast experience in dealing that another fact working In particular, they are thinking of with SMMEs. “When I was a against SMMEs is that they Mmamabula Coal Mine and Power government officer at the Ministry are erratic in supply. Plant. “We have to ensure that when of Trade and Industry, I was part of Mmamabula project starts, a conducive the team that plotted a way forward He said LEA has 13 environment has been created for the transformation of SMME,” he branches nationwide. Ten for SMMEs to make use of arising are in the districts while remembers as he traces his roots in the Shakie Kebaswele opportunities. One such innitiative could SMMEs sector. three are in Francistown, be the positioning of SMMEs such that Gaborone and Selebi they can supply the majority of inputs to He told FIRST HAND that there is a suppliers of goods sand services. Phikwe. The opening of these branches the projects as well as beneficiate by- standing Presidential Directive that is to make it easy for people wanting products and waste products from the requires government institutions, He and his team have already identified to start businesses. It also helps with project.” said Kebaswele. including parastatals, to endeavour obstacles that need their attention. In the marketing of SMME products and to procure their supplies from local an interview, he said, “There are over services.

Incubators for SMMEs LEA is seeking to deveop a breed of The units that are in Pilane near sustainable and profitable SMMEs Mochudi, Gaborone, and Francistown, through the concept of incubation. will now be used to incubate the various prospective Batswana Through this concept, LEA shall businesses. allocate factory shells, and offices Unlike previous efforts of incubaion to certain businesses, that will then which only saw SMMEs accomodated be be mentored and monitored for a in the factor shells, this LEA incubation period of three to five years. system would e unique in that the When the businesses have matured SMMEs would continue to receive enough to sustain themselves and assistance, and monitoring, as well as compete efectively in the market they skils development, to ensure the efforts will be required to move out and be bear fruit. on their own. It is hoped the incubators would help To achieve this LEA has been local enterprises flourish. It will be the allocated all the units that include first time that Botswana entrepreneurs factory shells and offices that used have the opportunity of benefiting from to belong to the now defunct incubators. Intergrated Field Services (IFS). Growth prospects through incubation inside Sunday 24 November 2007 7 Entrepreneurship

A Product of Corporate Interaction LEA CEO upbeat about Olive Did U know? farming • LEA was established by an Olive trees and their olive project currently on going at Sebele Act of Parliament, the Small oil. That is a resource farm outside Gaborone by Israeli Business Act of 2004 associated with the Arab experts would be a success. world, where the famed Matome sees the arid Kgalagadi desert • The functions of LEA are 13, olive oil plant does naturally environment as perhaps the ideal place according to the Small Business well. But LEA CEO Dr for growing olives. The benefits that Act of 2004 Tebogo Matome is hopeful could be derived from the success of that olive farming could do such projects are enormous as it would • One of LEA’s functions is to just as well in Botswana. He mean that for the first time Botswana provide assistance to SMMEs in says both Botswana and produces its own cooking oil as well preparation of business plans, the Arab countries have a starting other industries associated feasibility studies and market lot in common; they both with olives. Matome says LEA is among surveys. sport a desert environment. others interested in assisting Batswana As such, Matome is set up agricultural projects which would • LEA also facilitates and keeping his fingers crossed be import substitute and are export- coordinates the provision of that a pilot olive farming oriented like olives. infrastructure and facilities such CEO of LEA, Dr Tebogo Matome as factory shells and working space, including serviced land and utility services for SMMEs, in conjunction with local authorities, parastatals, Cattle farming is the private sector, and the Government . potential SMME Business • There are currently 13 LEA branches in all the District Dr Tebogo Matome of LEA has singled competing abattoirs. Councils out cattle farming as having a great “These abattoirs would also potential to help drive industrialization. create jobs for the locals. • LEA has a Call Centre, based In an interview with FIRST HAND We expect to have more in Mochudi, anyone seeking Matome said due to the review of tanneries, also employing business assistance could the Botswana Meat Commission Act more people. We would make enquiries @Toll Free there is bound to be competition for also have manufacturers of Number: 0800155155 beef export in the country. Currently leather products, like shoes, only the government established bags, leather jackets. The • LEA currently employs 260 Botswana Meat Commission enjoys leather manufacturing sector employees, by end of next year the monopoly of exporting beef. But could thrive in this country LEA will have 360 employees. Matome is not looking at abattoirs due to the beneficiation that alone as opportunities for the future. is coming”, he said adding • LEA currently has over 4000 He sees the review of the BMC Act that these are sectors and clients as having an enormous impact. He sub-sectors that LEA would sees the creation of more farms, and encourage Batswana to thus creation of more employment pursue. opportunities as there will be several Cattle farming on the LEA radar screen

Walking the branding path... From page 6 LEA’s Director of SMME Environment Development Services, Shakie Kebaswele says they have embarked on a launching of their 13 branches countrywide, as a way of branding the organisation. LEA has so far officially launched five branches, namely Masunga, Kasane, Ghanzi, Mochudi, Ramotswa and Kanye. Kebaswele explained that LEA’s branch branding includes painting LEA buildings with their colors, signage, and LEA flags. Kebaswele says they have also used road shows to brand the organisation. “The CEO has gone to the districts during the road shows and delivered presentations to District Councils, and other authorities. So far we have done 23 road shows; we are left with nine more shows. The first road show was in April this year”, Kebaswele explained. A LEA officer landing assistance to a client at BOCCIM FAIR. 8 Sunday 24 November 2007 inside Management Team

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CEO of LEA, Dr. Tebogo Matome

Risk and Internal Audit Division (RIA) Research and Information Management Division Director, Same Kgosiemang (RIM) Dr Neo Mooko This Division determines whether the LEA’s risk manage- This Division is responsible for the provision of information ment, internal control, governance processes, and imple- to other Divisions, that would help develop informed and mentation of best practices, as designed and represented knowledgeable SMMEs in Botswana. The RIM division is by management, are adequate and functioning in a divided into three departments: Research, Public Policy, manner to ensure effectiveness and efficiency of opera- Knowledge Management. It is also responsible for the tions, reliability of reporting, and compliance with policies, research needs of the organisation. procedures, laws and regulations.

National Branch Network (NBN) Corporate Services Division (CSD) Director, Wazha Tema Director, Cosmas Moapare The mandate of the Division is the effective implemen- The Corporate Service Division responsibilities tation of LEA’s mandate. These functions are realised include the Information Technology Department; the through the LEA branches operating initially in 13 Dis- Finance Department (supply and services, purchasing, tricts. The branches identify and address SMME program insurance claims, payroll,insurance); and the Human requirements at branch level, and develop demand driven Resources Department. programs / interventions.

SMME Environment Development Services Division Technology and Innovation Division (TID) (SEDS) Director: Shakie Kebaswele Director:Walter Motswedi Kgabung This Division is responsible for creating a conducive It is responsible for facilitating technology utilisation, Small, Medium and Micro Enterprise environment adoption and diffusion by SMMEs. TID also provides through facilitating changes in regulations and standards, business infrastructure and working space to SMMEs. domestic and international linkages, identifying new TID has one department, Technology and Innovation. The business opportunities, facilitating market access and Technology and Innovation identifies technological gaps promoting general entrepreneurship culture and SMME on ideas/proposed projects and enterprise operations, awareness. It has two departments, Market Access and and acquires requisite technology identified (for new Business Development and Communications. ideas)’ among others.

Capacity Development Division (CDD) Enterprise Development Division (EDD) Director, Ratang Sehuhula Director, Victor Mong-gae The Capacity Development Division provides capacity This Division is responsible for designing wholesale development of entrepreneurs and SMMEs through programmes/interventions for SMMEs in Botswana. training, mentoring and entrepreneurship development. EDD has two departments, Micro Business and Small CDD has two departments, Training and Mentoring and and Medium Business. Micro Business departments is Entrepreneurship Development. responsible for developing products for entrepreneurial culture in micro business sector and also facilitates the development of clusters in select sectors. The Small and Medium Business division facilitates the development of clusters in selected sectors, among others