07 Corporate Responsibility Report 2007 Responsible banking

Barclays Plaza is a totally accessible building. It is fully adapted for any person, regardless of disability.

Barclays 2 Corporate Responsibility Report 2007 CONTENTS Chairman’s Letter ...... 05 Barclays around the world ...... 07 Our customers: Barclays in the Market ...... 11 • Transparency and Corporate Governance ...... 12 Our people: Barclays in the Workplace ...... 17 Corporate Social Responsibility in Barclays ...... 23 • Our Social Commitment: Barclays Foundation ...... 25 - Banking on brighter futures ...... 25 - Charity begins at work ...... 26 - Looking after local communities ...... 26 • Equality and Diversity ...... 41 • Barclays and the Environment ...... 47 Collaborating entities ...... 49

Barclays Corporate Responsibility Report 2007 3 2007 Chairman’s letter

Barclays 4 Corporate Responsibility Report 2007 2007 Chairman’s letter

Barclays was a leader in Corporate Today we may affirm that we have Social Responsibility in the United achieved one of the key objectives Kingdom before the concept had even we set ourselves when we launched come to exist as it is understood today. the Foundation. Barclays’ image is This business philosophy has its increasingly perceived not just as one beginnings in the English speaking of Spain’s leading financial institutions, world, where it emerged around a but also as a benchmark among the century ago. It is only in recent years, firms that are most closely involved however, that it has evolved to become with the communities in which they a business strategy that directly links operate. the sustainability of a business with The Foundation has been social development. Barclays has been extraordinarily well received among a benchmark for CSR for over thirty Barclays employees. There has Foundation. On the other, we must not years and in Spain for more than eight. been an enormous increase not lose sight of the objective, one might We may therefore affirm that we are only in the number and quality of say the challenge, of continuing to help achieving our goals, at all times with projects in recent years, but also in those most in need. If we achieve both the support of the Group. the involvement of employees and, of these goals, we will have ensure that A little more than one year ago we in many cases, of their families and Barclays remains a social benchmark in created the Foundation that I am friends. This spectacular response each and every one of the communities honoured to chair with the objective from our staff has joined forces with where we are present. of increasing the visibility of these the quality and professionalism of the actions and positioning ourselves as a Foundation’s team, in no time making benchmark in this area. it a benchmark in the CSR world. The basic objective is to make a better Before closing these remarks, I society possible. This may sound would like to reflect briefly on the utopian, but we are convinced that Foundation’s future. All of our firms can be levers of social change achievements to date mean our Carlos Martínez de Campos in today’s world. Barclays seeks future is both bright and challenging. CHAIRMAN OF BARCLAYS SPAIN AND OF THE recognition as one of these levers, On the one hand, we are under the BARCLAYS FOUNDATION contributing to the creation of a moral obligation to leave up to the more balanced and just society in the expectations of all those who have countries where it has a presence. placed their trust in the Barclays

Barclays Corporate Responsibility Report 2007 5 2007 Barclays around the world

Barclays Capital is a leading Investment Bank, both in Spain and the rest of the world

Barclays 6 Corporate Responsibility Report 2007

2007 Barclays around the world

Operating in over 50 countries and employing 135,000 people, we lend, invest and manage money for over 30 million customers the world over The Barclays Group is one of the largest Personal banking customers can carry ,, global financial services providers, out operations directly at branch offices, providing retail and commercial banking, through the autoteller network, via credit cards, investment banking, personal advisors assigned by branches asset management and investment and through other channels such as Barclays Capital is a leader in management services. Proximity Banking, which includes Investment Banking, both in We are one of the world’s leading telephone banking with personal Spain and worldwide financial multinationals by stock market assistance from our officers and online ,, capitalisation, with over 300 years’ banking over the internet. experience. The Barclays Group currently The unit also employs numerous generates over 50% of profits outside wealth management specialists, who model that is differentiated from the the United Kingdom. are available to high net worth and traditional format, Barclays Capital is The Group is structured in two main medium income personal customers via responsible for managing the Barclays divisions: advisory and management services, and Group’s institutional relations with in the Corporate Banking and Business major corporate customers, sovereign • Retail and Commercial Banking, Banking business areas for large states, government agencies and which includes International Retail and corporations and small and medium financial institutions, to which it offers Commercial Banking, UK Banking and enterprises, respectively. solutions for financing and financial Barclaycard. risk management needs. Barclays Capital operates in 29 • Investment Banking, Asset Barclaycard countries and employs some 16,200 Management and Private Banking, Barclaycard is one of Europe’s leading people. It has global reach and the which includes Barclays Capital, credit and debit card brands with an distribution capacity necessary Barclays Global Investors and Barclays increasing presence in the United States. to meet the needs of issuers and In addition to managing payments Wealth. investors all over the world. Debt and providing cash in autotellers, issues worldwide amount to over Barclaycard offers its customers the €300,000 million. option of immediate financing for their purchases. Over the last years, the unit branches worldwide issued 8.8 million cards worldwide. The 3.747 service is used by 10 million customers in the United Kingdom alone. Barclays Capital 29 countries International Retail and Commercial Banking million new cards This division provides private and issued in 2007 employees corporate customers with banking 8,8 16.200 solutions and a wide rage of financial products and services. This business Barclays Capital is the Barclays Group million in debt unit has 2,014 branches around the investment banking division. issues worldwide world outside the United Kingdom. Operating on the basis of a business 300.000

Barclays Corporate Responsibility Report 2007 7 2007 Barclays around the world

Barclays Global Investors intermediation services. One of the world’s largest fund in wealth Barclays Spain managers offering a wide range of 212.800 managed investment and pension funds, as Barclays Spain replicates the well as financial planning services and organisational structure of the Barclays investment advice. Group worldwide through its Global, The division manages over 1.4 billion Barclays Wealth Retail and Commercial Banking Barclays Wealth is the Barclays Group’s euros and has more than 2,800 Divisions, Investment Banking, Asset asset management and private banking institutional customers in 52 countries. Management and Private Banking. In the division. Handling some €212,800 Personal Banking area, Barclays Spain million euros worldwide, it is the United also provides specialist services to non- Kingdom’s leading asset manager. resident foreign customers, providing Barclays Wealth is responsible for solutions to meet the financial needs managing the Barclays Group’s relations arising from their interests in Spain. with high net worth customers, The website www.barclays.es provides billion in assets managed delivering solutions for financial access to Electronic Banking services. 1,4 planning needs, and investment and

“Way ahead” “Barclays is way ahead of most companies, you can tell they have wide experience of social issues.” This is the opinion voiced by Mercedes Jiménez, president of Fundación Caballo Amigo, an equestrian association with which Barclays has collaborated in recent years. After a number of years committed to competition riding for disabled people, both Foundations concluded that Spanish participation at the highest level of the sport was very limited. This required a change of plans to achieve greater integration, but collaboration between the two remained unaffected. “It may be that our project is of interest to the Barclays Foundation only because it suits their purposes, but I do now that we have always had a very easy relationship, much more so than with other organizations.” The new project involved demonstrating the therapeutic benefits of riding for disabled people, an initiative that resulted in collaboration with Special Olympics in 2007 on the Barclays Foundation’s initiative in order to include riding sports among the disciplines practiced by this well-known organization for the promotion of sport among the disabled.

Barclays 8 Corporate Responsibility Report 2007 Barclays Corporate Responsibility Report 2007 9 2007 Our customers: Barclays in the Market

Barclays 10 Corporate Responsibility Report 2007

2007

Our customers

Barclays in Spain: a global bank with a local outlook Since it established a presence in (2004) and Barclays Wealth (2006). ,, Spain in 1974, the Barclays Group Barclays Spain has progressively has achieved strong growth both established the Group’s leading world in organic terms, driven by our businesses. In 2007 we launched our mobile continuous innovation in products Barclays Spain is the country’s sixth and services (cuenta azul or blue largest banking group by volume of alerts service, which enhances account, Premier services, unit-linked assets. It is the leader among the credit card security by texting the products, remunerated mortgages), foreign banks operating in Spain and it customer each time he or she and inorganically (acquisitions of is one of the top three banks in terms uses a card Banco de Valladolid in 1982 and Banco of customer service quality according ,, Zaragozano in 2003). to the EQUOS Report. In a second stage of its operations, Barclays Spain employs over 4.000

Barclays expanded and improved its professionals. business proposal through increasing The Barclays Group is also uniquely investment alternatives available at participation in the Group’s global positioned in the Spanish market, any given time and a knowledge of businesses: Barclays Capital (in Spain offering the widest range of financial innovation products and services, since 1999), Barclaycard (1999), BGI products and services available in the which we can adapt to the needs of ,, retail, private and wholesale banking our customers. markets. Barclays Spain is a multi- Barclays has been in Spain for over 30 segment bank specializing in high/ years. From the outset the bank was medium incomes. oriented to the development of high The Barclays Group is one of the value added products and services world’s leading financial institutions providing our customers with both with a presence in over 50 countries returns and security based at all times Spain’s leading financial institution on 5 continents. on their financial and tax needs. in terms of training hours This provides us with continuous, Year after year Barclays Spain has ,, direct insight into domestic and worked to position itself as one of international markets, the best the pillars of the Group, as shown

Theatre in hospital For the last two years, the Barclays Foundation’s theatre group has been putting on shows at the Hospital Ramón y Cajal in Madrid, where audience numbers far exceed the auditorium itself, because events are also broadcast on closed circuit television. This is really theatre for all patients, including those who cannot leave their rooms who “are sometimes those who most need a bit of fun and enjoyment,” according to José Luis Martín, Hospital Ramón y Cajal’s Public Relations Officer.

Barclays Corporate Responsibility Report 2007 11 2007 Our customers: Barclays in the Market

Transparency and Corporate Governance Regulatory Compliance and Code office or functions. It also sets out Corporate Governance of Conduct the guiding principles for action in Barclays Bank, S.A. publishes its Barclays Spain’s regulatory Barclays and provides orientation Annual Corporate Governance Report compliance function ensures respect for compliance with the equivalent on an annual basis. This document for and compliance with the legal and internal policies and regulations provides relevant information on the regulatory framework governing our in force in each area of Barclays’ bank’s ownership and management activities and processes. The objective business, as well as detailing the structure, related-party transactions is to minimize the potential impact of regulations established with regard and internal operations carried out reputational and regulatory risks from to relations between employees, with by the Group, risk management practices that are not in accordance our customers and with our suppliers. and control systems and the levels with prevailing legislation, financial All employees of the Barclays Group of compliance with corporate good sector regulations and good banking are require to confirm annually that governance recommendations. practice, or the ethical principles and they have read and understood the Good Corporate Governance practice standards established on the basis of Code of Conduct and, in particular, is a key factor in the sustainable the Group’s values. the internal policies it includes. creation of value for our shareholders, The Barclays Spain Code of Conduct Regulatory compliance is thus a way providing them with assurance that establishes the basic standards of of working that earns us prestige and the actions of the institution are professional behaviour and conduct serves as a positive differentiating ethical, legal and transparent. for all employees, regardless of their factor within the financial sector.

by our ambitious Expansion Plan for Current Accounts in Spain; we created In 2007 our customer loyalty index 2008, which envisages the opening of protected Mortgages that shield the was 90%, while 82% of our customers almost 100 branches in the first half customer from interest rate hikes and would recommend Barclays to their of the year. Remunerated Mortgages; we were the family, friends and acquaintances. first to provide our customers with a Our customers rate our conduct, Telephone Banking service, a new way knowledge, confidentiality and Our priority is to advise the for them to work with their bank; and discretion, speed of response and customer we include new functionalities in our advice highly, among other aspects. In order to offer our customers the on-line banking service, BarclaysNet, We also scored high for the advice they need, we maintain a on an ongoing basis. In 2007 we information we provide, which is seen close relationship, which helps us launched our mobile alerts service, as detailed and complete. learn their goals and needs, as well as which enhances credit card security We take special care in this area, their financial situation. It is only by by texting the customer each time he because we consider that relations knowing our customers that we can or she uses a card. with our customers should be offer the best solutions. based on transparent, precise Barclays’ Personal Advisers are highly communications employing an trained, qualified professionals (we To achieve our primary objective: appropriate easily-comprehensible are Spain’s leading financial institution customer satisfaction terminology. in terms of training hours), who use Our objective is always the same: to The documentation of products a range of technical and IT tools achieve customer satisfaction. And and services, as well as marketing to access the necessary data on the results of the annual surveys we campaigns, is designed to comply not developments in the financial markets entrust to independent,, researchers only with financial sector legislation and to assess the potential impact of show that we do. governing advertising but with any financial, tax or legal change on Barclays’ own code of conduct. our clients’ affairs. New services for Barclays Anticipating needs customers in 2007 Because not all financial solutions We believe that relations with our • In 2007 we launched our first are the same for all customers, we customers should be based on ‘Flagship Premier’ centre serving have not ceased in our efforts to be Premier customers in Spain. This an innovative bank from the first day, transparent, precise communications segment is defined by their interest in continually creating new products and employing an appropriate easily- a full range of global financial services. services. comprehensible terminology. Under the concept “Made-to-measure We launched High Remuneration ,, banking”, the Premier service offers

Barclays 12 Corporate Responsibility Report 2007 the best personalised service and the could be taken to improve the Barclays Spain Group each have their most attractive financial products at efficiency of our business, save costs own regulations identical to those of the international level. or enhance brand prestige. Barclays Bank, S.A. and duly approved The centre has a total area of 900 The Barclays Group Customer Care by the competent bodies, without m2 housing five meetings rooms, Service in Spain is the interlocutor prejudice to the special matters three separate spaces to suit each for issues raised with the Claims regulated in the First Additional type of customer and services Offices and Customer Defence Provision of the Order in relation with of all kinds (internet, wi-fi, DVD, Commissioners of the Bank of Spain , customers of the Barclays Spain Group videoconferencing, cable and so on). the Spanish National Securities Market who are members of Pension Plans.

• Our customers can now work with Commission and the Directorate Specifically, the Barclays Group us 24 hours per day seven days per General of Insurance. Customer Care Service in Spain week, including holidays, using our The Barclays Bank, S.A. Customer handles claims brought against new Automated Telephone Banking Defence Regulations were approved Barclays Bank, S.A., Barclays Bank by the Board of Directors on 16 June PLC, Spanish Branch, Barclays Vida Service. Calls are handled by the new ,, Voice Portal, an automated answering 2004. These Regulations define y Pensiones, S.A. Barclays Wealth system based on cutting-edge voice Managers España, S.A. SGIIC, Barclays recognition technology. This allows Mediador, Operador de Banca customers to consult their accounts Seguros, S.A., and Barclays Factoring, and card statements using either S.A. The Service also handles voice or tones, with the option of complaints and claims raised by the speaking to a Telephone Banking Barclays Spain is one of the best customers of Barclaycard in Spain, officer at any time. which it represents in dealings with rated institutions in the financial the Bank of Spain in accordance with sector in the judgement of its the content of Order ECO734/2004. Customer care service customers The Customer Service Office handled The Customer Care Service is the ,, 1,984 incidents in 2007, a reduction of department responsible for the 7.55% compared to 2006, continuing resolution of incidents which, in the prior years’ trends since the opinion of the customer, may not integration of the Banco Zaragozano have been dealt with in a satisfactory and Barclays networks. manner by the branch. The service the Customer Care Service as a is based on the principle of fluid separate, autonomous department communication and an awareness responsible for handling and resolving Quality in Barclays that the complaints, claims and any complaints and claims that Barclays has set itself the mission suggestions made by our customers may be brought by the customers of being “the best bank in Spain”. are a valuable source of information of companies forming part of the As a business, this means we to improve the quality of our products Barclays Group in Spain, in accordance seek the admiration and respect and services, contributing to the with article 4 of Order ECO734/2004. of our customers, employees and overall level of customer satisfaction. In accordance with the shareholders, achieving a positive They also throw light on areas for aforementioned ECO Order, the impact on the wider community improvement or where measures financial institutions included in the through our Corporate Social

A new park Over fifty people including volunteers and users of the Proyecto Hombre program in Salamanca took part in the reforestation and renovation of parkland set aside by the City Council for this initiative between Proyecto Hombre and the Barclays Foundation. “It’s something that went down very well both among the volunteers and our kids,” explains Manuel Muiños, president of Proyecto Hombre Salamanca. “The volunteers were surprised by the welcome they received from the kids, who were really grateful because these people had come to help them when they could be doing something else.” This was indeed a fruitful reforestation initiative, not just for the new park on the outskirts of Salamanca but also because of the relationship that arose between the Barclays volunteers and Proyecto Hombre Salamanca. For the moment, they have already arranged an afternoon football match.

Barclays Corporate Responsibility Report 2007 13

2007 Our customers: Barclays in the Market Responsibility activities. (European Foundation for Quality ,, All of the professionals forming part Management) Excellence Model, and of the Barclays Group in Spain are the “Madrid Excelente” quality seal. committed to Quality in our work In 2007 Barclays Spain successfully and to the goals of continuous renewed its Quality System Barclays is among the top 10 improvement, excellence and the certifications: institutions for quality in the satisfaction of our customers and Spanish financial sector, and is employees. • Certification awarded in 1998 under From this standpoint, the principles the ISO 9001:2000 Standard for the third placed in its benchmark of Quality and Excellence act as vital “Design and marketing of financial group intermediaries in Barclays between products and services by the Branch ,, the models on which our commercial, Network” after the annual audit operational, technology and human carried out by the Spanish Standards resources strategies are based and the and Certification Association, AENOR. service level agreements, constant interest groups we target, contributing measurement of business process to the optimum application of • Licence to use the “Madrid indicators, internal audits and the business models and, therefore, to Excelente” Quality Seal awarded supplier management system, among the satisfaction of our customers, to leading firms in the area of others. Specifically, compliance with employees, shareholders and the management excellence in the 18 internal Service Level Agreements society in which we live and work. Autonomous Community of Madrid referring to mission critical processes after the pertinent audit. for the company were measured and monitored in 2007. Certifications These SLAs are measured through Barclays has had a Quality Quality System Tools 333 representative indicators of Management System fully in place The Barclays Group Quality System activity in 36 different areas, covering since 1990. The system is in line with in Spain is based on a series of the Commercial Network, Head Office demanding Spanish and international procedures to ensure proper and support departments. standards, models and regulations, management of processes. These Barclays Spain also maintains including ISO Standards, the EFQM include internal and external specific communication systems

A chance to see what they can do “Meeting new people and seeing new places is always an enriching experience for our kids, and we think the relationship with them also enriches our volunteers.” María Jesús Rihuete is Direct Care Officer for the Leisure Service of the Madrid Down’s Syndrome Foundation. She is responsible for planning weekend activities for “her” kids, as she calls them. But this does not mean that she arranges everything. “They tell us what they want. We tell them the offers we have received and they can freely choose what they prefer.” Ten of them, aged between 16 and 18 years, took part in a proposal by the Barclays Foundation to visit the Bullfighting Museum at the Las Ventas Bullring in Madrid. At first the idea “surprised them, because it wasn’t something any of them had ever ask for” but they had a good time all the same. According to María Jesús, the collaboration of companies like Barclays in voluntary activities with organizations like the Fundación Síndrome de Down is “highly positive, because it goes beyond mere cash donations. Employees get involved, and it is a chance for them to understand what these kids are like and how they themselves benefit from meeting them, because it is not only the disabled who gain from the relationship.” In order to ensure that the experience would be enriching and that the new volunteers would not feel insecure, a team from the Foundation met with the Barclays volunteers who had a greed to take part before the event to explain how to behave with the “kids”. “Sometimes people think you have to do everything for them, but that’s not right. You have to provide support only when they need it, because they’re really very capable and boosting their potential is enriching for them and for their companions.”

Barclays 14 Corporate Responsibility Report 2007 to allow suggestions from all of its Barclays Spain achieved its best result ,, professionals and customers and since the first appraisal performed in foster their involvement of in the 2000 with a total score of 7.59 out of continuous improvement process. a maximum ten points, placing the We employ maximum Regular measurement of customer bank among the top ten organizations satisfaction through surveys and in the quality ranking for the Spanish security measures to Quality assessments is another tool financial sector as a whole, and in ensure the confidentiality of of the Barclays Quality System. The third place within our benchmark communications between the following studies were performed in group, consisting of the ten leading bank and our customers 2007: banks operating in Spain. ,, • Customer Satisfaction Survey. • Objective Quality Survey of the Barclays Spain is one of the best rated Telephone Banking service provided, institutions in the financial sector in where we ranked fourth within the judgement of its customers. The our benchmark group. Customers level of customers’ satisfaction with awarded the Telephone Banking the bank is 8.00 out of a possible 10 service a total of 8.28 out of 10 • Internal survey of the Quality of the points, and satisfaction with branch possible points. services provided by the Head Office offices is even higher at 8.39. The and Support Departments. The data engagement level is 72%. • Evaluation of e-banking performance obtained in 2007 continue to reflect a and accessibility. The results satisfactory perception of the service • Financial industry comparative study placed Barclays among the leading on the part of internal customers. of the integrated service provided companies in the sector for both the by the Barclays Spain Commercial private and corporate customers Network. According to this multi- websites. Customer satisfaction with brand survey carried out using the our Barclaysnet service in 2007 was “mystery shopping” methodology 8.18 points, once again among the to assess more than 5,000 branches highest scores in the whole of the of over 100 financial institutions, financial industry.

Barclays Corporate Responsibility Report 2007 15 2007 Our people: Barclays in the Workplace

Barclays 16 Corporate Responsibility Report 2007 2007

Our people

Si quaedam nimis antique, si peraque dure dicere credit eos, ignave multa fatetur, et sapit et mecum facit et Iova iudicat aequo Systematization of Human ,, process has been overhauled to Resources Management include a Career Development The management of all Human Interview. This includes a mid-year Resources policies and procedures Barclays Spain is Spain’s 6th largest Profile Alignment process that will was systematized in 2007 through banking group by volume of provide us with information about the development and implementation employees’ alignment with the of an integrated Employee CRM assets requirements of their jobs. It will tool, which will store all personal, ,, allow the preparation of individual professional, training, career development plans for each employee development and remuneration data, based on their career needs. At the year end, the result obtained by as well as performance appraisals Management System were employees will be assessed in the and other relevant information on consolidated in 2007. This involved performance appraisal process. employees. An Employee Portal the identification, description and and an Executive Portal have also A major effort has been made to analysis of all jobs at the Bank, as been created to allow all Human communicate the new Human well as the definition of the profiles Resources processes to be performed Resources Development tools and on-line directly in the system. An required in terms of competences, policies as part of a plan including extraordinary degree of optimization skills, behaviours and knowledge the publication of specific booklets to and data integration has been necessary for excellent performance. explain each of the policies and tools achieved, allowing aggregation using The most likely career paths in each available. pre-defined forms. Division and between Divisions have also been identified in order to provide employees with a clear view of the Training Development policy career development opportunities The development of the talents and The tools required to roll out the existing in the Bank. professional skills of all employees Integrated Human Resources Meanwhile, the performance appraisal is a strategic priority for Barclays

More market, more jobs The Barcelona-based Association DAU has a special facility for handling and packaging of cosmetic, food and pharmaceutical products. For some time, they had been having problems with the shrink-wrap tunnel, one of their machines, which had become obsolete. Thanks to the collaboration of the Barclays Foundation, the machine has been replaced with a new one that also has a banding function, which the former equipment lacked. This has enabled them to expand their market, creating three jobs for mentally disabled people. Anna Cohi, the association’s director, expresses her gratitude to Barclays for this support, which had been given just where it was needed. “Volunteer support is very important to Barclays, but what we really needed was this investment, and they had no problem helping us.” She also recognizes that Barclays’ support is different from the assistance received from any other financial institution. “Normally, you have to present a proposal, and when calls are resolved they give you the money or not. In this case, there was involvement from the human relations side, which surprised me a lot.” Anna remembers especially the chance she had to get to know the people behind the Barclays Foundation on an excursion for the Cimas Project. Anna was invited specially to allow her to explain DAU’s needs, and the event meant she was able to obtain the assistance required.

Barclays Corporate Responsibility Report 2007 17

2007 Our people: Barclays in the Workplace ,, of our organization and to identify Plan was formalised during the year, strengths and weaknesses. boosting our presence in universities The percentage participation in the and contributing to the creation of survey increased from 58% in 2006 a more attractive brand image for We are the leading foreign to 70% in 2007, which represents a potential Bank employees. bank operating in Spain return to the levels of participation last ,, seen before integration with Banco Zaragozano. Health and safety at work The survey consisted of 98 questions Health and Safety Committee grouped in 25 categories, 22 of which Four ordinary quarterly meetings were showed an improvement compared to held. the prior year. The top ten categories One extraordinary meeting was held. Spain. Training plans are designed to were as follows: The Health and Safety Committee is facilitate professionals’ adjustment the senior body within the Company to their functions within a context of responsible for analysis and debate permanent adaptation to change in Recruitment of issues related with the prevention the financial industry. They also allow In 2007 the Recruitment function of workplace risks and preventive talent searches and development was fully reorganized. Apart from planning. A new feature of the in order to align the skills and the new technologies applied to the Committee’s meetings in 2007 was the decision to invite the Prevention Delegates of all of the companies forming part of the Group.

Preventive measures Top ten categories for employees: On-site visits were made to all work centres in 2007 for the purpose of Workplace Risk Assessments, which 1. Career development interview involved analysis of Safety issues (i.e. 2. Employee commitment accident risk avoidance), Hygiene 3. IT and technology (assessment of general environmental 4. Customer focus conditions including lighting, noise 5. Employer of choice levels, temperature, humidity and 6. Training and information for the job indoor air quality) and Ergonomics (study and adaptation of facilities). 7. Team leadership Based on these visits, a Report was 8. Reputation drafted detailing weaknesses and 9. Corporate culture establishing preventive planning for 10. Customer focus their resolution and for the avoidance of risks to the help of employees. At the same time as the Branch-Office Risk Assessment process carried out, Psychosocial Factors Assessment was also performed through a normalized responsibilities of each professional management of the Bank’s selection survey, which is currently in the with his/her job. processes, the department has process of computerized treatment, a The whole of the training process, reassigned certain resources and process that will be completed in early and especially aspects related with incorporated new ones, changing 2008. This survey was designed to advisory services and the marketing its appraisal methodology and throw light on the presence of job- of products and services, are implementing new processes and related stress and its impact on the subjected to periodic and continuous systems to become more competitive health of our employees. measurement and review in in a very tough market for talent. Various firms specializing in Workplace accordance with the ISO 9001:2000 Over the year, we have attracted Risk Prevention were contacted with Standard in order to ensure the quality students to work in the bank under a view to improving the quality of of results, as required by the terms the “100 Scholarships” programme preventive measures. This resulted of the Certification maintained by and strengthened the service in in the engagement of the Prevention Barclays Spain since 1998. our branch network in holiday Firms affiliated to FREMAP, MAZ and periods through the recruitment Mutua Gallega as external Prevention Employment climate: Opinion Survey of 250 temporary employees. Both Services Providers to work in Once again in 2007 Barclays Spain programmes provide a reserve of collaboration with the Barclays Group conducted a survey of its employees in candidates to fill junior posts. Prevention Department. order to learn in detail their opinions Meanwhile, the Talent Attraction A Workplace Risks Prevention Training

Barclays 18 Corporate Responsibility Report 2007 Plan for all employees has been drawn • Twenty-eight workplace accidents A total of 1,119 days were lost to up and will be implemented at the resulting in sick leave were recorded accident in 2007. beginning of 2008. in 2007 and 23 accidents that did not require leave. Three accidents • One new case of professional illness Management of absenteeism . occurring in 2006 were also reported, was recorded in 2007, requiring 11 Accidents, maternity and ordinary and at 31 December 2007 three days’ sick leave. illness. employees remained on sick leave.

What started as an adventure is now a prestigious medical prize The relationship between the Cordoba Medical Association Foundation and Barclays started with a bid to obtain advantageous conditions for member doctors. From its beginnings as a purely commercial relationship, it has now become a “friendship” according to Serafín Romero, president of the Foundation and the Cordoba Medical Association. The collaboration with Barclays give rise to the National Research Prize offered by the Medical Association Foundation and the Barclays Foundation, which in December last year awarded its fifth annual prize for internationally recognised medical research involving Spanish physicians. “Collaboration with Barclays was an adventure,” admits Serafín. It all began at a time when very few banks were involved in initiatives of this kind, which were seen more as a matter for the social projects carried out by savings banks. “Nevertheless, Barclays took the plunge, and today we can fairly say that they provide institutional support and a closeness that is very difficult to find.” In what way? Serafín answers with an example. “It would be difficult not to find somebody from Barclays at any event we organize, even if it has nothing to do with the prizes they finance.”

Barclays Corporate Responsibility Report 2007 19 2007 Our people: Barclays in the Workplace

Reconciliation measures: emBÁRCate project

While the ¡emBÁRCate! project is not new, it is after their birth or adoption. Twenty-six female considered a strategic matter by management of the employees opted for this measure in 2007. Bank. Its aim is to raise the satisfaction and motivation of employees. With the agreement of the trade unions, • Remunerated leave for 14 consecutive calendar a series of reconciliation measures was approved days on the birth, adoption or fostering of a child in in 2007, which represent a significant improvement addition to the 13 days leave provided for parents on the provisions of the Reconciliation of family and under the Equality Act. Over 50 employees opted for professional life for female workers Act 1999 (Law 39/ this measure in 2007. 5 November 1999), and on the provisions of the recent Effective Women’s and Men’s Equality Act (Basic Law • Reversal of working hours: switch from split to 3 / 23 March 2007). continuous shift, or vice versa. Over 30 employees The measures that have achieved the highest levels of opted for this measure in 2007. acceptance among employees include: • Remunerated leave on the birth of twins, triplets, etc. • Payment of the full salary in the case of a reduction or a disabled child. Five employees requested leave on in working hours to care for children until one year these grounds in 2007.

• Ninety-eight employees took • A total 942 new cases of sick leave Health monitoring actions maternity leave in 2007 while a further related with common illness were A total of 2,357 medical check- 21 who took leave in 2006 remained recorded in 2007 (making a total of ups were carried out, representing in that situation, making a total of 119 1,027 cases of illness together with the 64.084% of the average 3,680 women on maternity leave, accounting 85 cases of employees on sick leave at headcount. Check-ups were performed for 8,794 days’ absence (35 women 31 December 2006). There were 103 on 1,498 male employees (63.55%) remained on leave at 31 December cases of employees on sick leave at 31 and 859 female employees (36.44%) 2007). A total of 14 male employees December 2007. A total of 35,491 days’ in accordance with specific protocols also took “maternity” leave. absenteeism were recorded in 2007. designed by the Medical Service.

The importance of continuity For the last four years, the Barclays Foundation has been working with Fundación Balia. This collaboration has resulted in the creation of the Aula Barclays for 10 to 12 year-old children with educational difficulties. The Aula (or schoolroom) provides remedial teaching adapted to each child and level. The pupils are supported in their learning activities and at the same time are provided with a space to be with other children with snacks, games, activities and workshops. Ángela Díaz-Ambrona, Balia’s Communications and Marketing Officer, highlights Barclays’ corporate responsibility. “It’s a leading company, the English tradition shines through, and they are way ahead of other Spanish firms.” What does she value most? “Their interest in supporting local projects and their continuity. You see, it’s very important for us to know we can continue to count on them in the future.”

Barclays 20 Corporate Responsibility Report 2007 Barclays Corporate Responsibility Report 2007 21 2007 Corporate Social Responsibility

Barclays 22 Corporate Responsibility Report 2007 2007 Corporate Social Responsibility

Following the Group’s example, Barclays Spain has consolidated Corporate Responsibility as an essential part of its strategy.

The Barclays Group treats Corporate Social Responsibility as strategic International action matter linked to the sustainability of the business. It has a highly positive In 2007 the Barclays Bank Group investment should grow in line with impact on society and is valued by invested some £52.4 million our presence outside the United employees, customers, shareholders (around €65.6 million) in social Kingdom. In 2007 community and suppliers alike. projects worldwide, and over investment outside the United As a part of its Corporate Social Responsibility (CSR) strategy, 43,000 Barclays employees from Kingdom grew from 15% of the the Barclays Group concentrates 26 countries were involved in our total (£6.9 million – around €8.6 community investment programs volunteer initiatives. million) to 26% (£13.5 million on the social and labour market This year, Barclays has taken a – around €16.8 million). integration of people at risk of exclusion, focusing especially on major step towards the globalization the disabled and the economically of community investment. We In the medium term we expect disadvantaged. believe it is important to support to apply half of our community The Group promotes corporate voluntary service among its employees the communities in which we do investment budget outside the as the main vehicle for action. business, and that our community United Kingdom.

Whatever we need After three years organizing the activity, the Barclays volunteers took charge on their own of the wheelchair circuit arranged by ACIS each year as part of the annual disability festival held in Barcelona. “We organize this festival to show the population in general the barriers facing disabled people, and to do this we set up various circuits in different parts of the city. The Barclays volunteers showed such a strong interest in the first year that they’re doing the circuit themselves now, which saves us a great deal of work.” Vanesa Serrana is the ACIS Social Department coordinator, and she has no doubts in scoring Barclays highly on social collaboration. “We work with a lot of organizations, and it’s usually them who decide what they can offer, whether it’s financial support, volunteers or merchandising. Barclays is the only place where I get the chance to speak and where I am asked what I need. And they give me everything from funding to volunteers. They’re great and we’re really happy.” Photo lent by Fundación Grupo SIFU

Barclays Corporate Responsibility Report 2007 23 2007 Our Social Commitment: Barclays Foundation

Barclays 24 Corporate Responsibility Report 2007 2007 Our social commitment

El ejercicio 2006 ha supuesto la consolidación definitiva de la Inversión en la Comunidad como elemento decisivo en la estrategia de sostenibilidad del negocio de Barclays España

Recognition “Banking on brighter futures” projects organized by Fundación Barclays is the second most highly- This is currently the Barclays Group’s Tomillo, Fundación Balia, Asociación valued company for community action priority programme. It is aimed at the Norte Joven and Fundación Diagram. in collaboration with employees, social and employment integration of Key collaborations in projects from the and our human capital programme people at risk of social exclusion, and it 2007 programme were as follows: is among the ten best-perceived acts by providing funding for education programmes for the integration of and occupational training projects, and • Mensajeros de la Paz – Madrid: disadvantaged people. These are the by contributing the working hours of €28,935 – Project “Columbia” for conclusions of the report “The best Barclays employees, who share their young immigrants who cease to perceived companies for community knowledge and skills with the project qualify for assistance from the action” issued by the prestigious beneficiaries. The funds applied to the Autonomous Community of Madrid Fundación Empresa y Sociedad programme in 2007 totalled €430,341. on reaching the age of 18, leaving (December 2007). The Group has approved a five-year them with no income or support. plan for the period 2008-2012 for The objective is to provide tutorship, The Foundation awarded Barclays the “Banking on brighter futures” accommodation, ongoing training and Spain the 2005-2006 Fundación programme, which has been allocated jobs. Empresa y Sociedad Prize for the best a total budget of $150 million and community action in collaboration 150,000 employee working hours • ASPID – Lleida - €24,000 – Funding with employees, which we received (collaboration in working hours). for a project organized by Associació from HRH the Prince of Asturias. “Banking on brighter futures” de Paraplegics i Discapacitats Fisics Over the course of 2007 the commenced in Spain in 2007. Almost (ASPID), which seeks to extend Barclays Foundation’s community 50% of the funds obtained were employment insertion measures for investment was materialized via three applied to these activities, and some people with physical disabilities. programmes, oriented basically at the volunteer actions also commenced. social and employment integration of Seven Barclays Spain employees took • Fundación San Patricio – Madrid people at risk of exclusion. part in different occupational training – €21,500 – funding for the “Aula

Somebody who’s got time for you A dozen of the children from Nuestra Señora de Lourdes Children’s Residence spent a day at the Eco-Adventure park in Cercedilla (Madrid) with a group of Barclays volunteers. “It was a splendid experience and the kids were delighted. They don’t see many people prepared to give up free time for them,” says Eva Echevarría, the residence director. As a sign of the gratitude felt by the children, who are aged between 13 and 18, the Barclays Foundation received numerous messages the very next day. “I wanted to thank you for such a fun Thursday.” “I want to tell you that I also had a great time and I loved it. I hope we can do it again.” “I had a great time, even if I was a little scared, but I’ll try not to be afraid.”

Barclays Corporate Responsibility Report 2007 25 2007 Our Social Commitment: Barclays Foundation

the plunge”) project, 39 Barclays employees swam and helped organize Barclays Spain is the second a sports day to help the Foundation’s highest ranking organization multiple sclerosis sufferers. The swimming hours were “paid” by their for community action in colleagues. These funds, as well as a collaboration with employees contribution to the project from the according to Fundación Barclays Foundation, were applied to Empresa y Sociedad different actions oriented to improve the quality of patients’ and families’ lives.

• Deporte y Desafío (€8,400). Two Social” project, which aims to provide Barclays Spain executives from Madrid training and care for people suffering and the Balearic Islands ran the 2007 disabilities and health problems Berlin marathon with sponsorship affecting social and employment from colleagues in favour of the acquire equipment for its old people’s integration. It also includes a projects organized by this NGO. The home, which is run by the Hijas de la computing module aimed at senior Barclays Foundation equaled the Caridad order of nuns. The cost was citizens. amount contributed by “sponsors”. financed by the Barclays Foundation. • Fundación ADSIS – Madrid • Fundación También (€26,300). The “bikers” not only handed over the – €19,959 – basic literacy workshops Twenty-one volunteers canoed down cheque but also spent the day with and digital literacy workshops for the River Sella with disabled people on residents. people at risk of exclusion, especially the disabled canoeists day. They also The main activity in this programme immigrants. made donations to the Foundation. is “MAD DAY: a different day”. This is The Barclays Foundation financed the a global corporate volunteer initiative • Fundación RAIS – Madrid – €18,900- cost of the initiative. run by the Barclays Group in all social and employment insertion countries where it has a presence for a project for excluded and homeless • Special Olympics (€11,120). Various number of days around the last week people, involving occupation at an sports events in Zaragoza, Vigo and of October. The Barclays Foundation ecological market gardening centre. Madrid, where the Barclays volunteers encourages all staff of Barclays Spain provided support and care for to propose volunteer projects to help • Proyecto Hombre – Cordoba – participants, all of whom suffer from local non-profit organizations in the €18,000 – centre for the rehabilitation mental disabilities. The Barclays Spain areas where they live and work. The and social and employee reinsertion of financed the cost of organizing the spectacular figure of 109 projects people affected by drug addiction. sports events. was achieved in 2007, with the participation of 835 employees and • Hospital de Santiago, Cuenca. On 279 family members and friends. The Barclays Foundation applied €96,000 “Charity begins at work” the initiative ,, of a Barclays employee This programme channels all to the organization of these initiatives. proposals received from Barclays The MAD Day figures for the Group employees in favour of solidarity as a whole reflect the participation of initiatives involving volunteer fund- over 16,000 Barclays employees in 26 raising activities. These are one-off countries. activities, usually involving games and sports, intended to help those in most MAD Day data reflect the need and in which employees may “Looking after local participate in voluntary assistance involvement of over 16,000 communities” accompanied by their families and employees in 26 countries This programme provides support for friends. in 2007 projects run by local organizations The funds applied to the programme ,, working for the benefit of the in 2007 totalled €143,166. communities where we are present. Some examples of these initiatives are In line with the objectives that inspire as follows: in Zaragoza, a group of 15 employees the Barclays Group’s CSR strategy, formed a caravan of “solidarity the majority of the initiatives forming • Fundación de Esclerosis Múltiple bikers” from Madrid to Cuenca to part of this programme are also aimed in Madrid and Barcelona (€12,000). meet a request for almost €3,000 at groups at risk of exclusion and to As a part of the “Mójate” (“Take from the Hospital de Santiago to improve the quality of life of people in

Barclays 26 Corporate Responsibility Report 2007 need of special care. In some cases, the programme of cultural activities, people suffering mental disabilities projects also concern environmental which includes painting, literature, and residents at the organization’s issues. They are proposed by the music, dance and physical expression Huesca centre. employees of Barclays Spain, and workshops. These are therapeutic they sometimes involve corporate activities designed to strengthen the • ATUREM - Seville - €14,700 - volunteer actions. The funds applied abilities of children and young people occupational centre and training to the programme in 2007 totalled with Down’s Syndrome. workshops for young people suffering €224,321. mental disabilities. • Asociación Murciana de • Fundación Miguel Induráin - Rehabilitación Psicosocial – Murcia – • Spanish Red Cross - Cáceres Pamplona - €20,600 – sponsorship €3,000 – activities oriented to improve - €6,400 – literacy project for for the adapted paralympic sports the training of professionals working disadvantaged and needy children. programme set up by the Fundación to help the association’s beneficiaries, This initiative was supported by 63 Indurain in collaboration with the all of whom suffer from psychiatric volunteers who did a four-hour walk regional Government of Navarre. dysfunctions. in the Cáceres green belt.

• Fundación Síndrome de Down - • ATADES - Huesca - €12,000 - space Madrid - €26,000 – sponsorship for for the physical rehabilitation of old

Adventure sports... for everyone Teresa Silva, director general of Fundación También contacted Barclays “by pure chance, although I knew the company was very involved in social actions”. This resulted in an opportunity to undertake various sports activities for disabled people that would be impossible without financial assistance, because they are so expensive. Fundación También is concerned with the integration of disabled people through adapted sports, “not as sports therapy, but rather as adventure sports, which is something everybody likes to do sometime, including the disabled. That is why we propose these sports as a leisure and free-time activity and as a tool for personal growth, the recovery of self-esteem and integration.” Activities with the Barclays Foundation this year consisted of a day’s adapted cycling and a weekend’s canoeing on the River Sella in Asturias. “The Barclays volunteer is a very special person. You can tell it comes from the heart, they’re very effective and you can see that they’re happy. They love it and that means that the disabled participants are happy too, because they can see the volunteers aren’t there because they have to be but because they want to be, because they’re in their element.”

Barclays Corporate Responsibility Report 2007 27 2007 Our Social Commitment: Barclays Foundation

The initiatives enumerated refer to activities of Barclays employees, their families and friends on MAD Day involving people from different groups affected by health problems and social exclusions. The aim of these projects is to help and share experience.

NUMBER OF PARTICIPATING TOTAL PROVINCE ORGANIZATION ACTIVITY BENEFICIARIES BUDGET € BENEFICIARIES EMPLOYEES VOLUNTEERS

Alava ASPANAFOHA Children's party Child cancer patients 20 20 20 750,00

Excursion to Alcalá del Albacete ASPRONA Júcar, including visits to Mentally disabled people 40 7 7 800,00 the museum and caves

APRALAD - Asociación Excursion, visit to the Provincial Alicantina de museum and lunch at Drug addicts 35 6 6 750,00 Alicante Ayuda al Drogodepen- diente Guadalest

APRALAD - Asociación Excursion, visit to the Alicante provincial alicantina de museum and lunch at Drug addicts 35 6 8 750,00 ayuda al drogodependiente Guadalest

Asociación de Paraliticos Alicante Cerebrales de Alicante III Boccia Tournament Health 30 10 10 750,00 (APCA)

World Table, integration Immigrant and disabled 6 7 750,00 Alicante Gloria Fuertes School lunch children 500

A Toda Vela (Association for leisure and free time for Family meeting with Mentally disabled chil- 30 3 7 750,00 Almería mentally disabled children lunch and activities dren and youth and youth)

Fundación Tutelar de Sailing on the Alqueva 4 7 750,00 Badajoz Extremadura Reservoir Mentally disabled people 25

11th international infor- mation and training day Children with hearing Barcelona Federación ACAPPS for the parents of deaf impairments 150 12 13 750,00 children 11th international infor- mation and training day Children with hearing Barcelona Federación ACAPPS for the parents of deaf impairments 150 12 13 750,00 children

Children and youth at Barcelona Fundación Soñar Despierto A day at the zoo risk of exclusion living in 30 5 10 720,00 residencies

ACIS (Asociación para la capacitación e integración A day in a wheelchair People with physical and 200 9 12 700,00 Barcelona de personas discapacita- mental disabilities das)

Excursion to the Vilafor- Problem children from Barcelona C.R.A.E Llar Les Vinyes miu Riding School dysfunctional families 18 5 5 816,00

Hermandad de donantes Regional blood donors Beneficiaries of blood All of the com Cáceres Virgen del Puerto de - 7 7 750,00 Plasencia day donations munity

Paedagogic leisure day in Cáceres FEAFES Plasencia Plasencia and its district Mentally ill people 55 7 7 1.300,00

Funding for the screening Asociación Cacereña de in two cinemas of the film ¿Y tú quién eres? Alzheimer patients and 5 14 870,00 Cáceres Familiares de Enfermos de which discusses the their families 400 Alzheimer problems of Alzheimers disease

Barclays 28 Corporate Responsibility Report 2007 NUMBER OF PARTICIPATING TOTAL PROVINCE ORGANIZATION ACTIVITY BENEFICIARIES BUDGET € BENEFICIARIES EMPLOYEES VOLUNTEERS

Fundación Diagrama Children and youth at Córdoba “Programa Labora” Climbing course in Espiel risk of exclusion 12 16 16 1.170,00

Staging of a play, leisure Patients suffering neu- All of the com- Cuenca ADEMTAC activities and lunch rological and rheumatic 6 8 800,00 with all associaitons in diseases munity Tarancón Staging of a play, leisure Asociación Pro Salud activities and lunch All of the com- 2 8 800,00 Cuenca Mental Nueva Luz with all associaitons in Mentally ill people munity Tarancón Staging of a play, leisure activities and lunch All of the com- 4 8 800,00 Cuenca AFAMIT with all associaitons in Mentally disabled people munity Tarancón Staging of a play, leisure MIFITA Minusválidos activities and lunch Physically disabled All of the com- 5 8 800,00 Cuenca Físicos de Taráncon with all associaitons in people munity Tarancón Staging of a play, leisure activities and lunch Alzheimer patients and All of the com- 2 8 800,00 Cuenca AFAD T &C with all associaitons in their families munity Tarancón

Fundación Privada Aspro- Excursion to Catalonia in Mentally disabled Girona nis - Centre Pinya de Rosa Miniature children 15 5 5 750,00

Fundación Nuestra Señora Children and youth from Granada Day out at a farm school dysfunctional families at 20 5 10 750,00 del Pilar risk of exclusion

Fundación Nuestra Señora Children and youth from Granada Day out at a farm school dysfunctional families at 20 5 10 750,00 del Pilar risk of exclusion

Fundación Hermandad Visit to the Doñana Children and youth from Huelva dysfunctional families at 20 4 10 750,00 Obreros de María national park risk of exclusion

Huesca Asociación Down Huesca Party with games and tea Disabled children 20 5 6 750,00

ARPS (Asociación Riojana Visit to wine museum/ La Rioja pro Personas con Discapa- winery: wine culture and Mentally disabled people 30 12 15 750,00 cidad Intelectual) day out

Las Palmas ADISLAN (Asociación de Discapacitados de Open day Mentally disabled people 122 5 10 750,00 (Lanzarote) Lanzarote)

Renovation of the vehicle Las Palmas Aspaym Canarias used by the spinal injuries Disabled people 25 4 8 750,00 unit

Chestnut festival, games, dance and lunch with the León ASPRONA Bierzo participation of various Disabled people 150 10 30 1.800,00 branches in the area

Asociación Síndrome de Visit to museums in La People with Down’s 6 10 750,00 Lugo Down de Lugo Corunna Syndrome 22

Centre Ocupacional Lleida L’espigol Magic chestnut festival Mentally disabled people 40 7 11 750,00

Fundación Residencia Cuban songs at an old Lleida Sagrado Corazón de Jesús people’s home Senior citizens 20 6 7 750,00

Fundación Síndrome de People with Down’s Madrid Down de Madrid Visit to the zoo Syndrome 15 11 11 1.006,70

Barclays Corporate Responsibility Report 2007 29 2007 Our Social Commitment: Barclays Foundation

NUMBER OF PARTICIPATING TOTAL PROVINCE ORGANIZATION ACTIVITY BENEFICIARIES BUDGET € BENEFICIARIES EMPLOYEES VOLUNTEERS

Visit to the Circo Price Madrid Asociación AZABACHE Theatre Mentally disabled people 20 4 6 962,00

Fundación Síndrome de A day with the fire Mentallly disabled Madrid Down de Madrid brigade people 10 5 5 750,00

Madrid Centro de Educación Espe- Musical show En tu fiesta cial Niño Jesús del Remedio me colé Mentally disabled people 24 5 11 792,00

Madrid Ayuntamiento de Naval- Victims of gender carnero Visit to a spa violence 21 6 8 750,00

Madrid Ayuntamiento de Naval- Children of gender carnero Visit to the zoo violence victims 22 6 9 750,00

Padel Tennis Tournament Madrid Fundación Talita closing party Mentally disabled people 45 5 6 750,00

Fundación Síndrome de People with Down’s Madrid Down de Madrid Karaoke Syndrome 30 21 21 792,00

Visit to Real Madrid’s Mentally disabled Madrid Fundación Prodis football ground children 47 12 12 800,00

Show put on by the Fun- Madrid Hospital Ramón y Cajal dación Barclays Theatre Hospitalised children 400 20 20 0,00 Group

Madrid Hospital Ramón y Cajal Magic show for children Hospitalised children 20 8 24 750,00

Visit to the Circo Price Madrid ASPAFES Theatre Mentally disabled people 15 8 9 750,00

Edad Dorada Mensajeros Children with integra- Madrid de la Paz Day out in Segovia tion problems living in 20 8 8 790,00 dysfunctional families

Federación Madrileña Visit to the Vicente Madrid de Deportes de Parálisis Mentally disabled people 7 5 7 250,00 Cerebral Calderón football stadium

Visit to Las Ventas Madrid Fundación Síndrome de Bullring, Bullfighting Mentally disabled people 20 11 13 750,00 Down de Madrid Museum and Circus

Ayuntamiento de Villan- Tree planting in Villan- All of the com- Madrid ueva del Pardillo ueva del Pardillo Environment munity 10 33 750,00

A day at the Warner Fostered children at risk Madrid Aldeas Infantiles theme park of exclusion 9 5 5 750,00

Adventure at Amazonia Children at risk of social Madrid Fundación San Patricio Cercedilla exclusion 19 6 14 850,00

Centro de Hogar María Show put on by the Fun- Madrid Inmaculada - Franciscanas dación Barclays Theatre Immigrant children 50 20 20 750,00 de Purísima Concepción Group

Fundación Orquesta Mentally disabled Madrid Chamartín Didactic concert children 80 8 11 750,00

Barclays 30 Corporate Responsibility Report 2007 NUMBER OF PARTICIPATING TOTAL PROVINCE ORGANIZATION ACTIVITY BENEFICIARIES BUDGET € BENEFICIARIES EMPLOYEES VOLUNTEERS

AIDS patients, people at Madrid BASIDA Day out risk of exclusion 100 3 5 750,00

Mentally disabled Madrid ASTEA HENARES Halloween party children 30 5 5 750,00

Madrid Fundación San Patricio Music festival Senior citizens 40 8 12 750,00

Planting shrubs at a Madrid Fundación APADUAM garden training centre Mentally disabled people 30 9 13 850,00

Madrid CEPRI (Colegio concentra- do de educación especial) Sports day Mentally disabled people 52 5 6 897,00

Madrid Asociación Española Con- tra el Cáncer Excursion to El Escorial Health 57 5 5 839,00

Visit to the Cañada Real Minors at risk of social Madrid Fundación Balia drove road exclusion 40 6 8 845,00

Visit to the Circo Price Madrid APANID Theatre Mentally disabled people 34 6 15 1.040,00

Asociación Entender y Story telling with sign Children with hearing Madrid Hablar language impairments 100 3 2 750,00

Asociación Española de Creche during the III Child mucopolisacarido Madrid las Mucopolisacaridosis y Spanish National MPS - 25 15 15 105,00 Síndromes relacionados Congress sis patients

Asociación Semilla para la Visit to the Aventura Children and youth at Madrid integración social del joven Amazonia eco-park risk of exclusion 30 5 11 750,00

Renovation of a refuge Pregnant women at risk Madrid Fundación Vida flat of social and employ- 6 5 6 600,00 ment exclusion

Visit to the Cañada Real Children and youth at Madrid Fundación Balia drove road risk of exclusion 40 5 7 845,00

Children and youth at Madrid Hermanitas de la Caridad Warner day risk of exclusion 8 6 8 924,00

An afternoon with the Madrid Fundación Luis Guanella girls from Casa Santa Mentally disabled people 40 5 5 750,00 Teresa

What happens when a Madrid Asociación Águila Blanca dog is abandoned? Polish immigrants 30 6 8 750,00

Fundación Red Deporte y II Barclays Prize with Madrid Cooperación Toledo Football Club Immigrants 11 15 30 750,00

Madrid ANTARES Games day Autistic people 20 3 3 750,00

Visit to the Museum of Madrid Amigos de los Mayores Decorative Arts Senior citizens 30 15 15 781,60

Barclays Corporate Responsibility Report 2007 31 2007 Our Social Commitment: Barclays Foundation

NUMBER OF PARTICIPATING TOTAL PROVINCE ORGANIZATION ACTIVITY BENEFICIARIES BUDGET € BENEFICIARIES EMPLOYEES VOLUNTEERS

Centro infantil de terapia Madrid y ocio Visit to Faunia Mentally ill children 34 6 8 1.154,00

Child patients in the Child patients Activities, clowns, magi- at Hospital Madrid Asociación El Circo Piruleto cians, jugglers… Hospital Doce de Doce de 4 14 750,00 Octubre Octubre Gifts for peace, cleaning and regeneration of 8 16 700,00 Málaga ASDE Scouts de Andalucia beaches at Peñon del All of the community 250 Cuervo, and talk

Fundación Ciudad de los Day at the amusement Children at risk of Málaga Niños de Málaga. Herma- 25 5 6 750,00 nos Obreros de María park exclusion

Municipal ombudsman for International disabled Physically disabled All of the com Murcia the disabled, Town Council - 12 12 750,00 of Los Alcázares people’s day people munity

Murcia Santo y Real Hospital de Cultural visit to Carta- Patients and old people Caridad gena and lunch with no family 120 5 5 750,00

Murcia Asociación Progresa Visit to Los Juncos park Mentally disabled people 10 3 10 750,00

Asociacion Makua de Mentally ill people and Murcia Murcia Visit to Los Juncos park drug addicts 15 5 8 750,00

Murcia Asociacion E.Deportivo Isol Visit to Los Juncos park Mentally disabled people 15 5 12 750,00

Murcia CO APANDIS y AMPA CEE Visit to Los Juncos park Mentally disabled people 20 5 5 750,00

Asociación Murciana de Murcia Rehabilitación Psicosocial Visit to Los Juncos park Mentally disabled people 35 5 15 750,00

Murcia Asociación Juvenil Winabi Visit to Los Juncos park Immigrants 15 5 12 750,00

MABS CANCER SUPPORT Murcia GROUP Visit to Fortuna spa Health 25 5 5 840,00

Asociación Murciana de Murcia Rehabilitación Psicosocial Visit to Los Juncos park Mentally disabled people 40 5 10 750,00

Improvements to a natural space on the Salamanca Fundación Alcándara outskirts of Salamanca Drug addicts 40 7 14 750,00 (Proyecto Hombre) on land ceded by the City Council

Asociación de equitación Minors with psycho- Sevilla terapeútica La Corbera de Therapeutic riding logical and sensorial 50 10 10 750,00 Sevilla problems

Asociación de equitación Minors with psycho- Sevilla terapeútica La Corbera de Therapeutic riding logical and sensorial 50 12 13 750,00 Sevilla problems

Soria Ande Soria Handicrafts workshop Mentally disabled people 50 12 13 750

Workshops for different 5 5 750,00 Tenerife OROBAL activities Mentally disabled people 30

Barclays 32 Corporate Responsibility Report 2007 NUMBER OF PARTICIPATING TOTAL PROVINCE ORGANIZATION ACTIVITY BENEFICIARIES BUDGET € BENEFICIARIES EMPLOYEES VOLUNTEERS

Cofradia Nuestra señora de Teruel la Asunción Day out in the woods Old people 55 4 8 750,00

Asociación de Padres Dis- Teruel capacitados Intelectuales Excursion to the Dinópo- Mentally disabled people 15 8 8 750,00 Valle del Jiloca lis theme park

Valencia ASPADIS Leisure afternoon Mentally disabled people 90 10 10 750,00

Valencia ASINDOWN Boat trip Mentally disabled people 22 8 8 750,00

People at risk of social Valencia Fundación Rais Football match exclusion 300 30 30 750,00

Physically disabled 6 17 900,00 Valladolid Aspaym Castilla y León Visit to Emina people 20

Mothers in financial Vizcaya Asociación PROVIDA Distribution of clothing distress 25 3 6 750,00

Asociación de Familiares Remembering with my Alzheimer patients and Zaragoza de Enfermos de Alzheimer 300 5 34 750,00 (AFEDAZ) grandparents their families

Asociación Os Mesaches Minors with integration Zaragoza de Zaragoza Halloween party problems 70 5 5 750,00

Zaragoza Special Olympics Aragón Basketball tournament Mentally disabled people 150 34 34 3.000,00

Fundación Federico Organization of the People at risk of social 9 6 375,00 Zaragoza Ozanam Aragon flea market exclusion 62500

Fundación Federico Organization of the People at risk of social Zaragoza Ozanam Aragon flea market exclusion 62500 9 6 375,00

Zaragoza AECC Handicrafts workshop Health 15 14 6 700,00

Boardgames Olympics Zaragoza ADISLAF and handicrafts Mentally disabled people 53 6 7 959,73

Asociación Bosques Medi Tree planting on land Zaragoza - belonging to Zaragoza Environment All of the com- 19 19 750,00 terráneos City Council munity

Occupational training, informative talk on job 7 7 750,00 Zaragoza Fundación Canfranc seeking, drafting and Immigrants 157 sending CVs

A day on horseback at Disabled children and 5 8 750,00 Zaragoza AFADENNE the Martincho stud youth 15

TOTAL 853 1.185 86.149,03

Barclays Corporate Responsibility Report 2007 33 2007 Our Social Commitment: Barclays Foundation

Barclays 34 Corporate Responsibility Report 2007 2007: THE FOUNDATION IN FIGURES 2006) to carry out almost 200 micro- Over projects, most of which targeted the social and employment integration of 197 Micro-projects € 1 million Total invested groups at risk of exclusion for reasons and initiatives of disability, socio-economic difficulty, age, health, cultural difference, or any other problem resulting in any kind of 34 Provinces discrimination. Over 22,000 benefited 37 Agreements from these projects. signed Meanwhile, the Barclays Foundation entered into 37 collaboration 1.540 Employee agreements and supported 29 fund- (39% of staff) volunteers raising initiatives in collaboration with 161 Beneficiary the employees of Barclays Spain. In organizations total, the Foundation has collaborated with 161 organizations. Over In 2007 the Barclays Foundation has Total 2.238 carried out its mission of supporting people volunteers 22.000 Beneficiaries projects and initiatives in line with its mobilised object through various channels:

The Barclays Foundation is the took part in volunteer actions during 1. Donations: direct financial or institution that materializes the the year. The Barclays Foundation material support. The Barclays Foundation has provided financial, Group’s community investment mobilized some 2,238 for 197 human and material resources for commitment, which is designed in line solidarity actions in 34 provinces the projects of a range of social with the CSR strategy and is linked to and 14 of Spain’s Autonomous organizations. the evolution of the business. Communities. These figures reflect the 2007 will be remembered as the year leading role played by the Foundation 2. Social mobilization for volunteer the Barclays Foundation took off. in corporate volunteer activities. work and charity fund-raising: in The figures are tremendous: 1,540 The Barclays Foundation invested line with its objective of promoting employees (representing 39% of staff) over €1 million (40% more than in volunteer work and social action,

Always ready

Collaboration with ANDE Soria began three years ago. Each year, the Barclays volunteers hold a different workshop with the disabled people forming ANDE Soria. This year, the activity consisted of a handicrafts workshop. Collaboration does not begin and end on MAD Day, however. For the last two years, ANDE’s members have been able to hold a National Christmas Carols Festival attended by over 300 disabled people with Barclays’ help. “I like the way Barclays works,” says Andrés Soto, president of ANDE Soria. “They are always ready to help and that’s the difference with other financial institutions, which provide funds but don’t follow up on the activity. The people here are receptive and open to any ideas we have to offer.”

Barclays Corporate Responsibility Report 2007 35 2007 Our Social Commitment: Barclays Foundation

Compliance with the 2007 BEST-PERCEIVED COMPANIES AND SAVINGS BANKS FOR INTEGRATION OF Action Plan DISADVANTED PEOPLE IN COLLABORATION WITH HUMAN CAPITAL (mentions by 247 experts) Objectives for 2007 focused on the following points: Position Organization % expert mentions in 2007 Relative score 2007 2006 2005 2007 2006 2005 To increase the number of actions 1 2 16 La Caixa 22,3 100 89 15 taken in partnership with employees 2 3 6 Barclays 17,0 76 87 41 and their participation in corporate 3 5 9 Accenture 13,8 62 51 12 social volunteer work. 3 5 5 IBM España 13,8 62 51 43 5 11 29 Uría Menéndez 13,0 58 21 7 The Barclays Foundation carried out 5 1 3 Telefónica 11,3 51 100 61 197 initiatives and micro-projects 7 9 6 DKV Seguros 8,5 38 36 41 in 2007, 135 of which involved 8 14 17 Grupo Vips 6,9 31 20 13 8 4 1 Iberia 6,9 31 61 100 collaboration from employees, 10 14 9 Carrefour 5,3 24 20 28 compared to 138 initiatives in 2006 (including MAD Day). This represents Note: Responses by 247 experts to the Empresa y Sociedad questionnaire. Each expert issued a an increase of 30%. maximum of three votes. November 2007. Organizations with the same number of mentions are ranked equally in alphabetical order. The number of Barclays Spain employees who volunteered rose by 32% from 1,169 in 2006 to 1,540 in 2007 (including MAD Day).

BEST-PERCEIVED PROGRAMMES FOR THE INTEGRATION OF To continue to support local projects DISADVANTAGED PEOPLE (mentions by 247 experts) to support disadvantaged segments of our communities and those at risk of Position Organization Type of programme % expert social and/or employment exclusion. 2007 2006 2005 mentions in 2007 Some 51% of the initiatives and micro-projects in 2007 were carried 1 1 4 La Caixa Financing 50,2 2 2 2 Caja Madrid Financing 44,9 out outside Madrid, compared to only 3 6 10 La Caixa Products and services 34,4 21% in 2006. 4 3 1 Vips Group Employment 29,1 5 19 - Caja Madrid Products and services 26,3 6 11 43 La Caixa Human capital 22,3 In 2007 the Barclays Foundation will 7 44 - Caja Navarra Products and services 20,6 focus on disability, coinciding with the 8 16 9 DKV Seguros Employment 19,8 declaration of 2007 as the “European 8 4 3 MRW Products and services 19,8 10 - 21 Barclays Human capital 17,0 Year of Equality of Opportunity for All” by the European Parliament and the Note: Responses by 247 experts to the Empresa y Sociedad questionnaire. Each expert issued a Council. maximum of three votes. November 2007. Organizations with the same number of mentions are ranked equally in alphabetical order. Social integration and employment projects involving disabled people were the main recipient of the funds employed in accordance with the purpose of the Foundation in 2007. Some 47% of the cash assistance granted was allocated to projects of this kind.

These figures relate to actions under the Barclays Foundation has directed were proposed by the employees of the “Charity begins at work”, “Looking its efforts at the employees of the Barclays Spain. after local communities” and “Banking Barclays Group in Spain, working on brighter futures” programmes with them in 2007 to gain their The Barclays Foundation especially referred to in the preceding sections, involvement as volunteers in values collaboration with which were established as the priority community initiatives and charity organizations that comply with the objectives for 2007. events in favour of projects run by principles of transparency and best numerous social organizations. Some practice promoted by Fundación 80% of the initiatives undertaken Lealtad. Another of priority objective was the “Actuando” Equality and Diversity

Barclays 36 Corporate Responsibility Report 2007 Objectives for 2008 5. To focus especially on projects to foster the social and 1. To increase the resources allocated to social and employment inclusion of disabled people. employment integration projects for segments of the population at risk of population within the framework 6. To progress with the development of Equality and of the Barclays Foundation “Banking on brighter Diversity plans: futures” programme, in collaboration with other i. To promote the recruitment of disabled people institutions undertaking initiatives of this kind. at Barclays Spain, as well as physical and systems To continue to support local projects to support accessibility at the bank. disadvantaged segments of our communities and ii. To prevent professional discrimination. those at risk of social and/or employment exclusion. iii. To facilitate the reconciliation of professional To this end, a network of Barclays Foundation and personal life. collaborators has been formed, who will be able effectively to identifypriority projects in the interest of PROGRAMMES community development in line with the Foundation’s In accordance with the Barclays Foundation Community purpose. Investment guidelines carries out its activities through three programmes: “Banca para un futuro mejor” (Banking on 2. To develop corporate volunteer work within the brighter futures), “Ayudar es fácil” (Charity begins at work) “Banking brighter futures” programme. This will and “Cuenta conmigo” (Looking after local communities). affect projects in which the employees of the Barclays The Barclays Foundation also operates an “Equality and Group in Spain can transmit their knowledge and diversity” programme, which advises on projects related skills to people at risk of exclusion to facilitate social with employment integration of disabled people in external and employment integration. organizations, but it mainly concerned with providing support for the Human Resources Department in the 3. To continue to promote corporate volunteer care by implementation of Barclays’ disabled recruitment policies, developing the “Charity begins at work” programme projects aimed at ensuring equality of opportunities commenced in prior years. and the prevention of gender discrimination and the reconciliation of personal and professional life. 4. To continue to promote solidarity initiatives taken by It also fosters plans to achieve total physical and systems employees of Barclays Spain oriented to meeting the accessibility in Barclays Spain. local needs of the communities where they live and work.

plan applied internally in Barclays other institutions on initiatives of this Spain with the aim of promoting the kind. We especially value employment integration of disabled collaboration with organizations people, as well as a series of measures To consolidate internal and external that comply with the principles designed to improve accessibility, perceptions of our Community of transparency and best foster indirect employment of disabled Investment as a strategic matter practice promoted by Fundación people, training in service for disabled for Barclays and a business Lealtad customers, etc. management tool through continuous communication initiatives. The outcome of this initiative has Internally, community investment been a 59% increase in the number of initiatives are among the top 10 disabled people employed by Barclays factors in the evaluations of Barclays in 2007 compared to the prior year. Spain according to the corporate Also, the Bank has collaborated with culture section of the employment

Barclays Corporate Responsibility Report 2007 37 2007 Our Social Commitment: Barclays Foundation

Objectives of Barclays Foundation programmes in 2007 46% Education 4% Research 15% Culture and leisure 4% 25% Cooperation for development Disability 6% Care

climate survey carried out in October Sociedad (December 2007) ranks Benchmarking 2007. Barclays as the second best-perceived company for actions in collaboration Another innovation this year has been Externally, the study of the best- with employees. The social integration our decision to adopt perceived companies for social action programme is also among the top 10 the LBG (London prepared by Fundación Empresa y for Spain in terms of perception. Benchmarking Group) model used by the Barclays Group in the United Kingdom. This will enable us to measure our community action in relation to other similar firms and quantify the success of projects. We selected the LBG model because it takes into consideration all contributions to and achievements of community investment initiatives, and their impact on the communities concerned.

Whatever they want

The kids at APANID wanted to go to the circus. They had seen it advertised and they proposed it to the association. The Barclays Foundation made contact with them and the idea went ahead. Some 40 mentally discapacitated people were able to enjoy a day’s fun at the circus as they wanted, together with a dozen or so volunteers association coordinators.

“It was a great day out. We took the bus from Getafe (Madrid) and the Barclays volunteers were waiting for us when we arrived at the circus,” remembers Cristina Díez, a social worker with APANID. “Their involvement was very positive from the first, as if they were one of us.”

Barclays 38 Corporate Responsibility Report 2007 First Barclays Foundation Prize Barclays employees’ commitment to the community has its reward

The Trustees of the Barclays Foundation have created annual prizes to recognise the Barclays Spain people and teams who have distinguished themselves by their dedication to corporate volunteer work. Julián, Javier, Rebeca, the Tarancón branch and a group of volunteers from Aragón were the winners of the first edition of the prizes. The prize consists of a cheque for €1,000 given to each winner for donation to the charity organization of their choice within the scope of the Barclays Foundation’s purpose.

Individual prizes Team prizes

• Julián García Sahuquillo: for his effort and generosity • Tarancón branch team (represented by Luis M. López in giving up a part of his holiday to walk the whole of the Bermejo): for their involvement and creativity in solidarity pilgrim’s route to Santiago de Compostela for charity projects with a sustainable impact in the community. purposes, as well as his personal involvement in various social initiatives in favour of the community. • Aragon volunteers (represented b y Luis Blancas): for their active participation as volunteers in various sports initiatives • Javier Coronado: for his effort and generosity in giving up in support of the social integration of disabled people. a part of his holiday to complete the whole of the pilgrim’s route to Santiago de Compostela by bicycle.

• Rebeca Menéndez: for her record of active involvement in solidarity initiatives, proposing and taking part in numerous activities of this kind.

What are the Chairman’s Awards? The “Chairman’s Awards” were created Chairman of the Barclays Group presides, by the Barclays Group in 1966 by way of is held in London. recognition of employees distinguishing Barclays actively supports the efforts of its themselves by their efforts in favour of employees in favour of their communities the community, contributing to equality through a wide range of activities and and diversity at work and in service to our supports their wonderful efforts, which customers. the organization recognizes through the Spain has participated with numerous award of these prizes. This is not simply a candidates and finalists in the “Overseas” matter of personal recognition. The prizes category created in 2005 in view of the also provide financial support for the numerous candidacies presented from causes the winners are involved in. outside the United Kingdom. The winner is announced in the month of June and the award ceremony, at which the

Barclays Corporate Responsibility Report 2007 39 2007 Equality and Diversity

Barclays Plaza in Zaragoza is a fully accessible building.

Barclays 40 Corporate Responsibility Report 2007

2007 Equality and Diversity

Barclays remains the only financial institution in Spain to have a specific Equality and Diversity office

,, integration of disabled people in We live in a diverse society, in which

external organizations, but it is mainly people hail from different origins and concerned with providing support for cultures. We cannot renounce the the Human Resources Department realities, benefits and contributions In 2007 the number of in the implementation of Barclays’ inherent in capabilities, talent and disabled people on our staff disabled recruitment policies. ideas. In this ,, light, inclusion is essential. increased by 65% It works together with the departments ,, of Barclays Spain to improve (physical and systems) accessibility in the Bank, at the same time as focusing We remain a benchmark in Spain for on projects oriented to achieving the management of diversity, which the equality of professional opportunities, Over half of new employees Bank treats as a strategic issue. This preventing gender discrimination recruited by Barclays in the is a comprehensive mainstreaming and promoting measures aimed at last year were women project involving practically all ensuring balance between personal ,, divisions. Among other departments, and professional life. Communications, Purchases, the In 2007 Barclays joined the “European Foundation, Property, Human Year of Equality of Opportunity for Over 51% of new recruits to Barclays Resources and Systems all work in this All” through the Spanish Ministry of in 2007 were women. As a part of area. Without the work and presence of Employment and Social Affairs. We the Ministry of Employment and different areas, the project would be an believe that diversity brings major Social affairs “ÓPTIMA” Program, we impossibility. benefits to our offices, and that diverse have collaborated via the Institute The Foundation’s “Equality and human capital is a key value that for Women in post-graduate training Diversity” department advises on contributes different perspectives and programs aimed at women with the projects related with employment ideas. participation of leading business

Bikers at the gate

A group of 20 bikers parked their bikes at the gate of the Hospital de Santiago old people’s home in Cuenca to make a donation collected after a bikers’ meet in solidarity with the centre arranged at the initiative of the Barclays Foundation. The old people, not to mention the sisters in charge of the centre, were amazed but also very grateful. “It’s a very nice gesture that shows their generosity,” says Sister Rosa, the director of the home, explaining that the money donated was used to install air-conditioning in one of the rooms used most intensively by the residents.

Barclays Corporate Responsibility Report 2007 41

2007 Equality and Diversity schools, providing financial aid and employees attended the “Working ,, grants for our female employees. We with disabled people: colleagues have also continued with the executive with different capabilities” training skills program designed to foster program run in collaboration the ONCE Barclays has continued women’s career development. Foundation, providing a closer view with the elimination of In 2007 the number of disabled people of the reality represented by over four architectural barriers in the on our staff increased by 65%. We have million people in Spain, and of matters branch network, meeting the undertaken a series of initiatives in related with their capabilities. The commitments made in prior collaboration with other associations, course was very well received by our years foundations and organizations that employees. ,, contribute to our commitment to being Also connected with this collaboration, a benchmark employer in this area, the basis of which is the “Inserta” and to facilitating the employability of Agreement, the ONCE Foundation emBÁRCate! Program in particular, people at risk of exclusion. has provided advice on accessibility Barclays was one of the companies

and technical aids, direct attention (in forming the Red de Empresas por la relation to disability) to the needs of Conciliación (Business Network for Barclays employees and their families, Reconciliation), a forum that seeks ergonomic analysis of jobs, and new initiatives and horizons in all ,, collaboration with CIDAT (Centre for issues related with reconciliation Tiphlotechnical Research, Development and best business practice. We also and Applications). won recognition as the best firm for Barclays attended over twenty reconciliation issues in the form of working days, seminars, symposiums, the prize awarded by the town council presentations and conferences of Las Rozas, awarded for the efforts organized by universities, business Prize awarded by the Town made and the measures implemented. schools, foundations, etc. concerning Council of Las Rozas to Barclays Over the course of 2007, Barclays equality an diversity. Barclays provided as the best company for the has made significant progress speakers on 16 occasions. in procurements from special reconciliation of personal and In addition to our commitment to employment centres. These are professional life being a benchmark for personal/ supplier firms whose human capital ,, professional reconciliation in general, is at least 70% formed by disabled and to the measures contained in the people. This initiative confirms Among the initiatives taken in Barclays’ commitment to both the connection with the “Inserta” direct and indirect employment of Agreement made with the ONCE 34 branches were made disabled people, linking business Foundation, over two hundred Barclays accessible in 2007 efficiency with responsibility.

A different, but very necessary, kind of work Over one hundred Barclays volunteers from six different branches in the province of Murcia this year took part in the IBN Arabi Project with the Murcia Association for Psychosocial Rehabilitation. The purpose of the project is to create jobs for the mentally ill by creating a leisure park on a 50,000 m2 plot provided by the Town Council of Molina de Segura. The initiative was generated by three insertion firms and provided the opportunity to take on 19 mentally ill people in protected jobs in the areas of sports, culture and leisure. The Barclays volunteers provide support at specific events. The president of the association, which also collaborates with other financial institutions, is Luis Pelegrín, who says, “Barclays’ work is different, because of the value of the volunteers’ personal involvement. This is very necessary at key moments in the course of the activities proposed by our organization.”

Barclays 42 Corporate Responsibility Report 2007 Accessibility assessing the points for improvements Systems accessibility included in the Diagnostic Report on Proposed actions for 2008 Barclays has continued with its efforts the Calle Mateo Inurria office with the The Property Division will continue to become a “totally accessible bank” aim of carrying out the relevant work gradually to eliminate architectural and a bank “for all”, where overall over the course of 2008 and 2009. barriers in the Branch Network. accessibility and design for everybody In addition to the above, two new In line with the measures implemented is a concept standing behind day-to- adapted toilets were installed on the in 2007, each new office will include day management and decisions. Many fifth floor of the Calle Mateo Inurria the pertinent technical criteria from departments of the bank are involved premises in 2007. the accessibility standpoint from the in this mainstreaming project, and Work on the Barclays Plaza in Zaragoza design phase. The Bank plans to open in the systems area work has gone is expected to be completed and 95 new offices, each of which will ahead apace to attain international occupation is scheduled for the repeat these measures. recognised accessibility standards. first half of 2008. With the help of Wherever technically possible, the specialist consultancy Vía Libre, significant modifications will be made this will provide us with a building in all of these in line with the action

Accessibility of buildings that meets the highest standards of taken in the prior year. These measures Work carried out in the Branch Network compliance with the UNE 170.001- will consist preferentially of eliminating in 2007 was taken as an opportunity 1:2001:Global Accessibility standard, or mitigating barriers, basically be to comply with accessibility standards which will allow due certification and building access ramps and, where at 34 branches. In all cases, the will make the building a benchmark for both necessary and feasible, installing measures implemented exceeded the accessibility. wheelchair lifts. requirements of prevailing legislation. The costs incurred in these measures It is estimated that the necessary At 27 branch offices, improvements cannot easily be quantified as they are outlay for the work will be in the region included not only legal requirements included in the,, total cost of building. of €750,000 and €900,000. These but improvements to access conditions amounts will be included in the general (ramps) and the creation of toilets budget for each project. In addition, adapted for use by disabled people. measures recommended in the report This model (access and adapted on improvements at the Mateo Inurria toilets) has also been implemented Centre, which is based on the Vía Libre in two existing branch offices. Barclays Plaza is a totally Report, and other actions not included Accessibility enhancements have accessible building. It is fully in the Expansion Plan will be budgeted for on an ad hoc basis. been made at a further five existing adapted for any person, offices by removing steps and installing regardless of disability adapted ramps. ,, Barclays Plaza The total cost of these measures was Barclays Plaza is a totally accessible approximately €375,000, including building. This means it is fully adapted budgets for the implementation and renovation work carried out during the year.

Modification of Head Office facilities The gradual modification of Head Office facilities has also continued. Accessibility audits were carried out by Vía Libre, a firm forming part of the FUNDOSA Group (Fundación ONCE) at the offices in Calle Mateo Inurria and Plaza de Colón 2. These audits included a diagnosis both of the existing situation and of improvements to be made at both premises, applying the protocols of the UNE 170.001 standard and DALCO Total Accessibility criteria. The Bank is currently in the process of

Barclays Corporate Responsibility Report 2007 43 2007 Equality and Diversity

to permit access and internal transit by requirement, so they can be tended by type of buttons and their height. any person, regardless of disability. wheelchair-bound persons. Graphic information is given in relief. We have endeavoured to ensure • The building has fully adapted toilets that mobility measures are non- • All paving in the Barclays Plaza (lavatories, washbasins, handrails) for discriminatory. This means that there building are hard, non-slip, the use of disabled people. are no alternative routes for disabled continuous, smooth surfaces. Routes people, and that the main routes are are straight and clear, ensuring safe • Ergonomic door handles and light directly usable by them, avoiding the transit by people with impaired switches have been installed to ensure separation of entrances and exits. sight. Different colours and textures ease of use. Key points are as follows: distinguish transit areas from work In architectural terms, the evacuation areas to avoid stumbles against desks, core is a highly innovative concept. • Barclays Plaza is a building with chairs and so on. The two buildings are joined by floor-level access. This means gangways that converge on a safe that there are no steps either at • All steps have a solid riser to prevent core allowing easy rescue in the case the entrance or between floors, accidents and are non-slip. Stairs have of fire in either edifice, or the use of facilitating transit by people with a continuous rail along their whole stairs or lifts that are independent reduced mobility. In addition, all length. Railings are anatomically of the core. These gangways can be corridors and throughways are wide designed to adapt to the hand and used by wheelchair-bound people. enough and free of obstacles (e.g. indicate both changes in slope and This concept resolves the dramatic fire extinguishers, furniture and direction as an aid for the visually difficulties inherent in the evacuation machinery). These areas will also impaired. of people with reduced mobility. be free of any projections that could Another key architectural detail, which hinder the mobility of people with • The surface of lifts is cork and, is also an environmental feature, is impaired sight. As an example of the therefore, non–slip and smooth. the prolongation of frame elements in extreme care that has been taken in Cabins are of appropriate dimensions. the form of external projections that this regard, even the alignment of The control panel and alarm button prevent the sun’s rays from falling the computers in the data processing are specially designed for use by directly on the glass to prevent dazzle, room respects the 120 cm width disabled people, both as regards the excessive brightness, etc.

A perfect combination For the fourth consecutive year, the Barclays Foundation has supported the “Remembering with my grandparents” initiative of the association AFEDAZ in Aragon. “This is an excellent way to express publicly what Alzheimer’s disease is all about, because it plays on the relationship of grandparents who are becoming like children again with their own grandchildren, a perfect combination,” explains María Jesús García, general coordinator for AFEDAZ. For a morning, the park fills with over 300 people among grandparents, family members and children. “There aren’t many initiatives of this kind for these patients, involving such large numbers and outdoors, but they’re really very important,” affirms María Jesús. “It is not just a chance for the family to spend a morning together; it also provides a chance to meet other families experiencing the same situation and an opportunity to raise public awareness. In fact, María Jesús tells us, AFEDAZ always receives contacts from volunteers who want to help after the “Remembering with my grandparents” day, “And volunteers are very important to an organization like ours.”

Barclays 44 Corporate Responsibility Report 2007 Job integration + environmental care = Aguaforma The Aguaforma project came to AFANIAS almost by chance. However, this chance has grown to become a specialized AFANIAS initiative in the training of disabled people in ecological irrigation work, as a result of which several of the association’s users have found jobs in the sector, and it is at the root of relations with the Barclays Foundation, which has funded training. AFANIAS habitually works with a number of financing institutions, including on the Aguaforma project itself. Nevertheless, Adolfo Palacios, director of AFANIAS’ Plegart-3 Occupational Centre, admits he was surprised at the Barclays Foundation’s approach to financing the projects. “All of the firms we work with provide funding. This is necessary and it’s quite right, but Barclays’ case goes beyond the usual practice. We maintain relations and seek close contact with all funding organizations, but in this case we don’t need to look for this, it’s a given. What is more, they involve their employees in such a way that relations between the two organizations have become quite intimate. Adolfo has took part in an information and leisure day with Barclays employees, and on an excursion to Peñalara in the mountains north of Madrid he had the chance to explain the project to be financed to the Barclays employees. “That raised a lot of interest, to the point where many of them became personally involved.”

Barclays Corporate Responsibility Report 2007 45 2007 Barclays and the Environment

Barclays 46 Corporate Responsibility Report 2007 2007 Barclays and the Environment

Barclays Spain applies the Group environmental policy formulated by management at the maximum level.

The main lines of this program in 2007 control over other aspects and Barclays continued with the were as follows: activities with a potential impact on application of environmental the environment. measures in the refurbishment Development and maintenance of The Register of Environmental works carried out at branch offices our Environmental Management Legislation was revised and updated, and other buildings to allow more System (EMS) within the parameters and the pertinent,, compliance efficient use of resources such as established by the Group, Barclays electricity and water, as well as other Spain and the ISO 14001:2004 initiatives designed to minimise Standard. environmental impacts. A section concerning Environmental Policy and AENOR review, consisting of an the EMS was included in the training external audit carried out in November courses run for new employees. 2006 to verify compliance with the The objectives set for 2010 Mandatory and voluntary internal UNE-EN ISO 14001:2004 Standard and have already been achieved, and external communication actions the certification held by Barclays Spain. and the 2008 Plan will also continued. These included publication of the Annual Quality Monitoring of the goals and therefore be reviewed to set and Environmental Report for 2006, objectives established in the more demanding goals publication of the 2006 Corporate Environmental Plan in relation to key ,, Social Responsibility Report, which aspects identified for the period 2006- included sections related with the 2010. EMS, and other actions to inform employees of our environmental certificates were issued by the various performance and raise awareness. Development and maintenance departments involved in the EMS. Four employee suggestions were A range of indicators were measured Programmed internal Quality and received within the two-way on a quarterly basis in 2007 in relation Environmental audits were also carried communication system to reduce to both key issues and operational out in the departments involved. paper use and facilitate recycling.

Sharing what we are Ana cannot hide her amazement at how she made contact with the Barclays Foundation. “They called us. They had learned about us, and they called us to introduce themselves and to ask if they could help.” Ana Hernández Guillén is a Lanzarote-based social worker with ADISLAN, an organization involved in the social integration of people with mental disabilities. She is still surprise a year after that call. “Usually we call firms, especially financial firms. What Barclays does is very different, and it’s great because it allows us not just to ask but to offer what we are and what we do. So, as well as providing financial support, they organized an open day with us, they came with us and they established relations not just with us but with the disabled people we work with.” The event Ana is referring to consisted of an open day, in which the disabled people took care of everything from the barbecue and shopping to the plates, glasses and drinks. They had the help of the Barclays volunteers for everything they needed, but they were responsible for making sure on their own that everything went well, which it did.

Barclays Corporate Responsibility Report 2007 47 2007 Barclays and the Environment

AENOR review therefore provides for a review with the • Upkeep of ISO 14001:2004 On 29 and 30 November 2007 AENOR aim of setting more demanding goals. Certification. carried out its audit of the UNE-EN ISO 14001:2004 Certification held Objectives for 2008 • Maintenance of an internal and by Barclays Spain. The scope of this The Barclays Spain Environmental external communication framework review was as follows: “Assistance Management Plan was drawn up in for our EMS. provided by head office departments 2008 in line with the Group’s Strategic to the Organisation for its financial Plan. This Plan outlines measures • Training of our employees whenever activity” (1998/0315/GM/01). in the areas of both governance and wherever necessary. The results of the review did not and management of the EMS and require the preparation of any plan establishes improvement goals in • Maintenance of a regular for corrective action and the auditor significant areas (electricity, water, measurement system for parameters issued no qualifications. paper use, electronic and IT waste), as under our operational control. well as general performance targets in all environmental matters under our • Development of an Internal Monitoring of goals and direct operational control. Environmental Audit Plan. objectives Last year was the second of the • Maintenance of a working • Analysis of the impact of our new five-year period (2006-2010) framework to ensure Barclays activities on the emission of established by Barclays Spain for the Spain complies with the Group’s greenhouse gases. improvement of its environmental Environmental Policy. efficiency indicators. The objectives set for 2010 have in fact already • Assurance that Barclays complies been achieved, and the Plan for 2008 with Spanish environmental legislation.

It’s a surprise when they say “yes” Jesús’ daughter’s physical disability does not stop her skiing, a sport she loves for which the conditions are ideal in Aragon. What she was never able to do, however, was compete. The problem what not her disability, but lack of money, because competition “is very expensive, and there were no adapted skiing competitions in Aragon.” In the course of a family conversation, someone suggested bringing this need to the attention of the Barclays Foundation, and this is how Jesús Alberto Catalán got the surprise of his life. “I couldn’t believe they would take the request so seriously or that they would come back with what we needed.” The Foundation’s contribution enabled Jesús to found Club Aragonés de Esquí Adaptado Sport, of which he is now the president. Future projects? “A adapted skiing school for next year.”

Barclays 48 Corporate Responsibility Report 2007 2007 Barclays Foundation collaborations in 2007

A Toda Vela Asociación de Padres Discapacitados Asociación Semilla para la Integración Psíquicos Profundos (ASPADIS) Social del Joven ADEMTAC ADISLAF Asociación de Paralíticos Cerebrales de Asociación Síndrome de Down Burgos Alicante (APCA) AFAD T&C Asociacion Tinerfeña de Asociación de Síndrome de Down Laringectomizados AFADENNE de Lugo AFAMIT Asociación Valenciana de Caridad Asociación Down Huesca Aldeas Infantiles ASPAFES Asociación E.D. Isol Amigos de los Mayores ASPANAFOHA Asociación El Circo Piruleto Ande Soria Aspaym Canarias Asociación Entender y Hablar ANTARES Aspaym Castilla y León APANDIS Asociación Española Contra el Cáncer ASPID- Lleida APANID Asociación Española de las Mucopolisacaridosis y Síndromes ASPRONA APRALAD Relacionados ASTEA Henares ASDE Scout de Andalucía Asociación Juvenil Winabi Atades Huesca ASINDOWN Asociación Logroño sin Barreras Ayuntamiento de Navalcarnero Asociación Adevida Asociación Makua de Murcia Asociación Águila Blanca Ayuntamiento de Villanueva del Pardillo Asociación Murciana de Rehabilitación Asociación Alter Valencia BASIDA Psicosocial Asociación Azabache Casa de la Caridad de Valencia Asociación Nacional Síndrome Apert Asociación Bosques Mediterráneos Asociación Nuevo Futuro Centre Ocupacional L’Espigol Asociación Cacereña de Familiares de Asociación Os Mesaches de Zaragoza Centre Pinya de Rosa Enfermos de Alzheimer Asociación Padel para Todos Centro de Educación Especial Niño Jesús Asociación Dato Asociación para la Capacitación e del Remedio Asociación de Discapacitados de Integración de Personas Discapacitadas Centro de Hogar María Inmaculada- Lanzarote (ADISLAN) (ACIS) Franciscanas de la Purísima Concepción

Asociación de Equitación Terapéutica La Asociación PMM DAU Centro Infantil de Terapia y Ocio de Corbera de Sevilla Asociación Pro Salud Mental Nueva Luz Niños con Problemas Psíquicos S. Coop. Mad. Asociación de Esclerosis Múltiple de Asociación Progresa CEPRI Asociación de Familiares de Enfermos de Asociación Protectora de personas con Alzheimer (AFEDAZ) Discapacidad CESAL

Asociación de Minusválidos Físicos Asociación PROVIDA Club de Esquí Adaptado de Aragón

Asociación de Padres Discapacitados Asociación Riojana pro Personas con Cofradía de Nuestra Señora de la Intelectuales Valle del Jiloca Discapacidad Intelectual (ARPS) Asunción Barclays Corporate Responsibility Report 2007 49 2007 Barclays Foundation collaborations in 2007

Colegio de Veterianarios de León Fundacion DASYC Fundación Síndrome de Down Madrid

Colegio Público de Educación Especial Fundación Deporte y Desafío Fundación Soñar Despierto Gargasindi, Calpe Fundación Desarrollo Sostenido Fundación Sonrisa Colegio Público Gloria Fuertes (Alicante) (FUNDESO) Fundación Talita Compañía de Jesús Provincia de Loyola Fundación Diagrama Fundación También CRAE Llar Les Vinyes Fundación Esclerosis Múltiple Fundación Tutelar de Extremadura Cruz Roja Española Fundación Estudio Hepatitis Virales

Defensor Municipal de Discapacitados Fundación Federico Ozanam Fundación Vida del Ayuntamiento de Los Alcázares Fundación Hermanos Obreros de María Hermandad de Donantes de Sangre del Edad Dorada Mensajeros de la Paz (Residencia Ciudad de los niños Huelva) Principado de Asturias Fundación Hermanos Obreros de María FEAFES Plasencia Hermandad de Donantes Virgen del (Residencia Ciudad de los niños Málaga) Federación ACAPPS Puerto de Plasencia Fundación Hispano Británica Federación Española de Religiosos Hermanitas de la Caridad Socio-Sanitarios Fundación Hospital Ramón y Cajal Hospital de Santiago Federación Madrileña de Deportes de Fundación Ilustre Colegio de Médicos Parálisis Cerebral IES Eusebio da Guarda A Coruña Fundación INTRAS Fundación Adsis King’s College Fundación Investigación Biomédica Fundación AFANIAS Hospital Universitario Ramón y Cajal MABS Cancer Support Group

Fundación Albéniz Fundación Lealtad Médicos sin Fronteras Fundación Luis Guanella Fundación Alcándara-Proyecto Hombre Mensajeros de la Paz - Madrid Fundación Miguel Induráin Fundacion Amigos de Tenerife MIFITA Minusválidos Físicos Fundación Nuestra Señora del Pilar Fundación Amigos del Museo del Prado de Tarancón Fundación Orquesta Chamartín Fundación ANAR OROBAL Fundación Peñascal Fundación Ángel Corella PRODIS Fundación Pequeño Deseo Fundación APADUAM Fundación Privada Aspronis Proyecto Trébol

Fundación Aprocor Fundación Privada Madrid contra la Santo y Real Hospital de la Caridad Esclerosis Múltiple Fundación Aspanías Burgos SETEM Fundación RAIS Fundación Balia Solidaridad Internacional Trinitaria Fundación Red Deporte y Cooperación Fundación Caballo Amigo Soñar Despiertos Fundación Residencia Sagrado Corazón Fundación Canfranc de Jesús Sooc. Cooperativa Madrileña Luna Fundación Centro Español de Lunera Tobogán Fundación Retina España Solidaridad de Córdoba Fundación Rey Ardid Special Olympics Fundación Científica de la Asociación Española contra el Cáncer Fundación San Patricio UNICEF

Barclays 50 Corporate Responsibility Report 2007