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999/Emergency Healthy Department Minds In an emergency bigwhitewall.com silvercloudhealth.com Pharmacy Speak to a Pharmacist

Pharmacy First scheme ¢ Self Care nhs.uk what0-18.nhs.uk 111 IsleHelp Telephone advice and urgent care Telephone for advice and care

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YOU can help services at one of the busiest services to attend to those who really need times of the year by using health and care urgent care. Pharmacies are open over arm — keep your house warm this services sensibly. Prepare for the Christmas Christmas and New Year to assist with many Wwinter. and New Year break by planning ahead and common health issues and you can also call mmunisations — get your fl u making sure you have enough medication 111 if you need urgent medical advice or I vaccination. to see you through. Get essential supplies you’re not sure which service can best in for when services are closed and know help you. eighbours — keep an eye on elderly who to contact if you fi nd you need help Our emergency services provide a Nneighbours and relatives. or advice. This enables health and care service seven days a week, 365 days a year,y attending people who really need imely — seek advice from a pharmacist at the fi rst sign of illness. emergencye care for life-threatening issues. T PleaseP help them to do their job by only nough — pick up repeat prescriptions callingc them if it is a genuine emergency. so you have enough while pharmacies/ On behalf of all the health and social E surgeries are closed. carec staff working over Christmas and NewN Year, thank you for your support and estock — make sure you have enough wew wish you a very happy Christmas and a food and medicine in the cupboard. healthyh New Year. Stay well! R RReadyeady toto hhelpelp tthishis Christmas

Citizens Advice IW CITIZENS Advice is a charity which helps people to resolve their legal, money and other issues by providing information and advice, and by infl uencing policymakers. This winter, the charity has been publicising Christmas posting tips, which can be seen on the Facebook page. This useful guide includes advice on taking care with money and valuables — for instance, ensuring you use a cheque or postal order when sending money. Or using insured services, like Royal Mail Special Delivery, for valuables or vouchers. This service enables you to claim compensation for your item, as well as the postage, if you item is lost or damaged. Call Citizens Advice on 03444 111 444 or visit our web page www.citizensadvice.org.uk/local/isle-of- wight for more information. Over Christmas, the centre is open on Friday, December 23, between 9.30am and 1pm. On IOW Law Centre Thursday, December 29 between 9.30am to 3.30pm and Tuesday, January 3, between 9.30am and THE Law Centre is primarily a case-work driven organisation, which can give both individuals and 3.30pm. communities free legal advice and support — and also represent people in court and tribunals. Call 524715 or visit the website www.iowlawcentre.org. The Age UK IW Information and Advice Team Over Christmas, The Law Centre will be open on the following days: Friday, December 23, Tuesday, December 27, to Friday, December 30, and Tuesday, January 3, 2017. WHATEVER your situation Age UK IW is here to help. It offers free independent, impartial and confi dential information and advice to anyone aged 50 plus, on almost any topic — including People Matter IW specialised welfare benefi ts advice. And if Age UK can’t help, it will put you in touch with other people and services who can. PEOPLE Matter IW is a user led organisation which manages the Independent Living Centre — Please note: the offi ces will be closed from 3.30pm on Friday, December 23, and will reopen at 9.30am supporting people with disabilities. It provides people with the ability to stay living at home as long on Tuesday, January 3, 2017. as possible, as well as other service-user led groups and projects. People Matter IW, the Independent Living Centre and Transport Advice Line will be closed from 1pm on Friday, December 23 and will reopen on Tuesday, January 3. IW Footprint Trust THE Footprint Trust is a local charity which specialises in helping those in fuel poverty. Community Action Isle of Wight Speaking for the trust, Ray Harrington-Vail said:“Every week we come across households who are COMMUNITY Action IW is supporting people to stay well over winter, by offering a membership paying up to £200 per year more than they should.” driver service called Optio. This helps people get out and about to appointments, both medical Thanks to funding from the Big Energy Saving Network (BESN), the trust is able to offer free home and social. energy visits to give tailored guidance on how to reduce utility bills. The Volunteer Centre Service can also signpost you to community events, which you can attend The charity has teamed up with Ryde Town Council to create the Ryde Warmer Homes initiative. or volunteer at. The town council has provided funding so that 50 homes in Ryde can gain the knowledge to reduce It can direct people to other support agencies, dependant on need. For those with long term their utility bills. conditions, please remember to plan ahead. Vectis Housing Association has also recently joined forces with energy experts. Vectis residents can GP surgeries and pharmacies will be running reduced hours. There is a directory of support request a free energy-saving visit as part of the Warmer Vectis scheme. In most cases, householders groups available on the website: www.communityactionisleofwight.org.uk. For information on will cut their utility bills by up to £200. these, or any other services, please call us on 524058. The trust aims to visit 20 Vectis Housing households this winter. The service will be open until the Friday, December 23, and then we will re-open on the Saturday, For more information call Ray or Helen on 822282 or e-mail [email protected]. January 3. Stay Well This Winter 3 111

111 offers confi dential health advice and information 24 hours a day, 365 days a year. If you need urgent medical treatment but it’s not life threatening, or you’re unsure where to Do you have go, your GP Surgery is not open or you need reassurance on what to do next, give 111 a call. They will carry out a clinical assessment with a long-termerm you, over the telephone, and direct you to the best place to get treatment. If you require an emergency dental appointment, call NHS 111 where your call will health conditionnditionndition be triaged prior to an appointment being given. The emergency dental service is not a walk-in service. or are you 6565 or over?

Make sure you getet your prescription medicinesdicines before Christmass Eve.E Because many GPs and pharmacies will close overver the holidays.

nhs.uk/staywell SanjaySSaSanananjajayja GGaGanvir,aRichardnnvviv r, PhPhaPharmacisthaha Pile,rrmarma ciscGPt Urgent Care Service GP Practices will be closing at 6.30pm on 23rd December and will be closed at weekends ST MARY’S Hospital no longer offers a walk-in GP service. The Beacon health centre has been redesigned into the Urgent Care Service (UCS) which treats urgent care needs. Those and on public holidays over the Christmas period. It’s not too late to check and ensure that attending the Urgent Care Service will have been advised to do so by a health professional you have got your repeat prescription and enough medicine to see you through to January. — doctor, dentist, optician, pharmacist, nurse, paramedic, etc. — or the NHS 111 service. Be prepared EVEN minor illnesses such as colds, headaches and diarrhoea can disrupt your celebrations. Be prepared by keeping a well-stocked medicine cabinet at home. Many everyday illnesses and minor injuries can be best treated at home, but there are a few important supplies that will help you to look after yourself and your family should you need them. Although a number of pharmacies will be open over Christmas, add these items to your Christmas shopping list. Ready to help this Shopping list items… ● pain killers such as paracetamol, aspirin, ibuprofen ● rehydration salts ● anti-diarrhoeal remedies ● antihistamines Christmas ● indigestion treatment ● plasters ● bandages ● thermometer ● sterile dressings ● tape In an emergency ● eyewash solution MORE people get ill or injured during winter and our emergency services, which include the How your local pharmacist can help emergency department and the ambulance service at St Mary’s Hospital, are always busy. Before dialling 999 or heading to A&E, ask yourself ‘is it a real emergency?’ WE ALL know that pharmacists are experts in The emergency department is for serious, life-threatening injuries and illnesses that need medicines, but they do a lot more than that. Your urgent medical attention. This means things like: local pharmacist is a qualifi ed health professional who you can speak to in confi dence and who can loss of consciousness help you with your health problems and offer a heavy bleeding range of health services that could save you a trip to your GP. severe chest pain or breathing diffi culty Pharmacies are open throughout the Christmas serious burns and New Year period and you can walk into any strokes and persistent fi ts pharmacy and ask to speak to a pharmacist, no appointment is needed. Most have a private People with these types of serious conditions will always be treated before those with consultation area where you can discuss issues in minor complaints. private and without being overheard by others. 999 — please think before you dial. If you are suffering an emergency such as any of the above, dial 999 immediately. If you call an ambulance for minor illnesses, they cannot get to those who really do need their help. Think before you dial — misuse of ambulance services cost lives! Wightcare THE one thing everyone values is independence regardless of age or ability. This means being able to live as full a life as possible and to have the freedom of living in the comfort SPEAK to your pharmacy about the Pharmacy of your own home. Sometimes, though, it is reassuring to know that a little extra help is First Scheme which allows people with certain there when you need it. minor ailments and conditions to go straight Wightcare has been offering a high-quality professional community alarm service 24 to their pharmacist to receive a consultation hours a day for the last 29 years. We are the only island based service which installs and without needing to visit their GP to get maintains equipment, monitors calls 24/7 and provides a mobile responder service to a prescription. You may be entitled. Francisco Alvarez attend to emergency calls. For more information or to arrange a free demonstration, please contact Wightcare on See pharmacy opening times on reverse. (01983) 821105 or email us at [email protected]. Pharmacist PPharmacyharmacy oopeningpening ttimesimes

The following pharmacies should be open during Christmas and New Year as listed. The details are correct at the If you become unwell or have time of publication but may be subject to change. an accident during the holidays, it is important to know who to contact and where to go for health advice and treatment.

Your local pharmacy DOCTORS’ appointments are not always necessary. Your local pharmacist can help with your health problems and can offer you a confi dential area to talk about your symptoms. They can also help you be prepared for when minor illnesses or accidents strike, by advising you on what to have in your home medicine cabinet.

Your GP ALL GP practices on the Island will be closed from 6.30pm on 23rd December and will be closed at weekends and on Public Holidays. You are advised to call 111 if you need urgent health advice and cannot wait until your GP Practice re-opens.

NHS 111 CALL 111 if you need medical help fast but it is not a life-threatening situation. A team of fully trained call handlers, supported by nurses and paramedics, assess your symptoms and put you directly in touch with the people who can help; for example, an out-of-hours doctor, a district Dec 24 Telephone number Opening times Dec 31 Telephone number Opening times nurse or an emergency dentist — or it may Tesco Pharmacy, Ryde 01633 591005 08:00 - 19:00 Tesco Pharmacy, Ryde 01633 591005 08:00 - 19:00 be something as simple as a pharmacy. Seaview Pharmacy, Seaview 01983 613116 09:00 - 12:45 Seaview Pharmacy, Seaview 01983 613116 09:00 - 12:45 But NHS 111 can also send an ambulance, without delay, if required. Lloyds Pharmacy, Ryde 01983 563333 09:00 - 12:00 Lloyds Pharmacy, Ryde 01983 563333 09:00 - 12:00 The IW NHS 111 service is provided by Boots, Sandown 01983 403238 09:00 - 17:30 Boots, Sandown 01983 403238 09:00 - 17:30 the IW NHS Trust, with staff based at the Day Lewis, Wootton Bridge 01983 882473 09:00 - 13:00 Day Lewis, Wootton Bridge 01983 882473 09:00 - 13:00 ambulance service call handling centre at Boots, Newport 01983 522595 08:00 - 18:00 Boots, Newport 01983 522595 08:00 - 18:00 St Mary’s Hospital. Gibbs and Gurnell, Ryde 01983 562570 09:00 - 17:00 Gibbs and Gurnell, Ryde 01983 562570 09:00 - 17:30 Calls are free from landlines and mobile Boots, Bembridge 01983 872328 09:00 - 17:00 Boots, Bembridge 01983 872328 09:00 - 17:00 phones and the service is available 24 hours Regent Pharmacy, East Cowes 01983 717002 09:00 - 13:00, Regent Pharmacy, East Cowes 01983 717002 09:00 - 13:00, a day, 365 days a year. 14:00 - 17:30 14:00 - 17:30 Boots, Ventnor 01983 852147 09:00 - 17:30 Boots, Ventnor 01983 852147 09:00 - 17:30 Regent Pharmacy, Shanklin 01983 863677 09:00 - 17:30 Regent Pharmacy, Shanklin 01983 863677 09:00 - 17:30 Boots, Ryde 01983 562280 09:00 - 17:30 Boots, Ryde 01983 562280 09:00 - 17:30 Lloyds Pharmacy, East Cowes 01983 293133 09:00 - 17:00 Lloyds Pharmacy, East Cowes 01983 293133 09:00 - 17:00 Sainsbury’s, Newport 01983 539985 07:00 - 22:00 Sainsbury’s, Newport 01983 539985 07:00 - 22:00 999 Boots, Lake 01983 403897 09:00 - 17:30 Boots, Lake 01983 403897 09:00 - 17:30 Boots, Freshwater 01983 752724 09:00 - 13:00 Boots, Freshwater 01983 752724 09:00 - 13:00 In an emergency Lloyds Pharmacy, Sandown 01983 405436 09:00 - 13:00 Lloyds Pharmacy, Sandown 01983 405436 09:00 - 13:00 THE emergency department (A&E) is Lloyds Pharmacy, Carisbrooke 01983 526868 09:00 - 17:00 Lloyds Pharmacy, Carisbrooke 01983 526868 09:00 - 17:00 for serious, life-threatening injuries and Lloyds Pharmacy, Newport 01983 522638 08:45 - 17:30 Lloyds Pharmacy, Newport 01983 522638 08:45 - 17:30 illnesses that need urgent medical attention. Lloyds Pharmacy, Ventnor 01983 852135 09:00 - 13:00 Lloyds Pharmacy, Ventnor 01983 852135 09:00 - 13:00 These include loss of consciousness, heavy Day Lewis, Shanklin 01983 862562 09:00 - 13:00 Day Lewis, Shanklin 01983 862562 09:00 - 13:00 bleeding, severe chest pain or breathing Yarmouth Pharmacy, Yarmouth 01983 760260 08:30 - 18:00 Yarmouth Pharmacy, Yarmouth 01983 760260 08:30 - 18:00 diffi culty, serious burns, strokes and Kemkay chemist, Freshwater 01983 752908 09:00 - 15:00 Kemkay chemist, Freshwater 01983 752908 09:00 - 15:00 persistent fi ts. Day Lewis, Cowes 01983 293011 09:00 - 17:30 Day Lewis, Cowes 01983 293011 09:00 - 17:30 People with these types of serious Boots, Shanklin 01983 862058 09:00 - 17:30 Boots, Shanklin 01983 862058 09:00 - 17:30 conditions will be treated before those with minor complaints, which would be more Day Lewis, Newport 01983 522346 09:00 - 17:00 Day Lewis, Newport 01983 522346 09:00 - 17:30 appropriately helped by calling 111. Niton Pharmacy, Niton 01983 730240 09:00 - 12:00 Niton Pharmacy, Niton 01983 730240 09:00 - 12:00 Please think before you dial 999. The ambulance service is for emergencies and Dec 27 Telephone number Opening times Jan 2, 2017 Telephone number Opening times life-threatening situations only. If ambulance crews are called out to those suffering minor Tesco Pharmacy, Ryde 01633 591005 09:00 - 18:00 Tesco Pharmacy, Ryde 01633 591005 09:00 - 18:00 illnesses, they cannot get to those who really Boots, Sandown 01983 403238 10:00 - 16:00 Boots, Sandown 01983 403238 10:00 - 16:00 need their help. Boots, Newport 01983 522595 10:00 - 16:00 Boots, Newport 01983 522595 10:00 - 16:00 Boots, Bembridge 01983 872328 10:00 - 16:00 Boots, Bembridge 01983 872328 10:00 - 16:00 Boots, Ryde 01983 562156 10:00 - 16:00 Boots, Ryde 01983 562156 10:00 - 16:00 Boots, Ventnor 01983 852147 10:00 - 16:00 Boots, Ventnor 01983 852147 10:00 - 16:00 Boots, Ryde 01983 562280 10:00 - 16:00 Boots, Ryde 01983 562280 10:00 - 16:00 The Stay Well This Winter campaign can help Boots, Lake 01983 403897 10:00 - 16:00 Boots, Lake 01983 403897 10:00 - 16:00 you and your family prepare Boots, Freshwater 01983 752724 10:00 - 16:00 Boots, Freshwater 01983 752724 10:00 - 16:00 for winter, see www.nhs.uk/staywell Boots, Cowes 01983 294467 10:00 - 16:00 Boots, Cowes 01983 294467 10:00 - 16:00 Boots, Shanklin 01983 862058 10:00 - 16:00 Boots, Shanklin 01983 862058 10:00 - 16:00 101 Police non-emergency number Samaritans 116 123 (free) (15p per call) Mental Health Crisis Advice Line 522214 Designed by 105 UK-wide power cut helpline (free) General Health Information www.nhs.uk Advice for parents of children and young 111 Non-emergency medical advice (free) adults 0-18 years www.what0-18.nhs.uk 999/112 Emergency services (free) Mental Health support www.bigwhitewall.com