Installation Printable Guide
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Installation Printable Guide
This print guides is a collection of Message Networking Help system topics provided in an easy-to-print format for your convenience. Please note that some of the procedures link to tasks that are not included in the PDF file. The online system contains all Message Networking documentation and is your primary source of information. This printable guide contains the following topics:
Topic Page Number Installation checklist 1
Review installation prerequisites 2
Gather required tools and materials 6
Verify initial switch and LAN administration 6
Review demarcation points 7
Maintaining system security during installation 8
Connect peripheral devices 8
Connect the Analog-line interface cards 9
Connect the LAN cables 10
Restore power to the system 10
Log into the system from the console 11
Install switch connection software 11
Check voice, modem, and network addressing 12
Initial administration checklist 15
Perform acceptance testing 16
Installation checklist This installation checklist provides descriptions of the required procedures, in sequence, to use when you install an assembled, loaded, and tested (ALT) Avaya Message Networking system. Note: If you need to install a feature for the customer on an ALT system, contact your project manager to verify the requirements, and then contact your remote support center. The following table provides a checklist for system installation.
Task Description Comments and links
1. Review Installation planning and This section includes: prerequisites. z General precautions
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z Site preparation { Environmental considerations { Installation area considerations { Weight and space considerations { Power requirements
2. Gather the required tools and
materials.
3. Verify initial switch and LAN Switch connection is only required on analog administration in preparation for the systems. new system.
4. Review demarcation points. All systems, application dependent.
5. Review security issues. All systems.
6. Unpack and check the shipment Open boxes as instructed to reuse packing
contents. materials.
7. Place the chassis in the designated Note: If stabilizing feet have not been installed, operating area. Ensure sufficient use a Phillips screwdriver to fasten the four
air space around it, and turn the stabilizing feet to the bottom of the chassis. stabilizing feet out to the side.
8. Connect peripheral devices. This includes monitor, keyboard, and modem.
9. Connect the analog-line interface cards (voice cards). This step is
required for Message Networking systems using analog.
10. Connect the LAN cable.
11. Restore power to the system.
12. Log into the system from the console, and check the monitor display.
13. Install the switch connection
software.
14. Check voice system, modem, and z System status network addressing. z Install modem/terminal software z Network addressing
15. Perform Initial system Follow the initial system administration administration. procedure for a complete listing of pages and screens to be completed.
16. Perform System acceptance
testing.
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Installation prerequisites This topic covers the following items: z Intended audience z Safety and security alert labels z General precautions z Site preparation { Environmental considerations { Installation area considerations { Weight and space considerations { Power requirements z Shipment contents z Saving packing materials
Intended audience
This topic is intended primarily for the on-site technical personnel who are responsible for installing the system and performing initial administration and acceptance testing. However, the general precautions are intended for both installers and system administrators.
Safety and security alert labels
This topic uses the following symbols to call your attention to potential problems that could cause personal injury, damage to equipment, loss of data, service interruptions, or breaches of toll fraud security. Caution: Indicates the presence of a hazard that, if not avoided, can or will cause minor personal injury or property damage, including loss of data. Warning!: Indicates the presence of a hazard that, if not avoided, can cause death or severe personal injury.
General precautions
Note: The following applies for Message Networking installations in Sweden, Finland, and Norway only. Message Networking system relies on a ground connection through the main plug with an earth contact. Because of unreliable earthing concerns in Sweden, Finland and Norway, Message Networking must be installed by service personnel in a restricted access location. A restricted access location is defined as a location to which access can be gained only by service personnel or customers who have been instructed about the reasons for the restricted access and any safety precautions that must be taken. In these cases, access to the Message Networking system is gained by the use of a tool (such as a lock and key) or other means of security. Caution: Lithium battery(ies) are included with this system. Do not puncture, mutilate, or dispose of battery(ies) in fire. Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by manufacturer. Dispose of used batteries in accordance with the manufacturer's instructions and your local regulations. ATTENTION: Il y a danger d’explosion s’IL y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du même type ou d’un type équivalent recommandé par le constructeur. Mettre au rebut les batteries usagées conformément aux instructions du fabricant.
Site preparation
This section describes physical requirements for the installation site, which include: z Environmental considerations
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z Installation area considerations z Weight and space considerations z Power requirements
Environmental considerations
Place the Message Networking system in an area where the environmental conditions shown in the following table are maintained.
Operating state Temperature Humidity Operating +10 to +35ºC 20 to 80%, noncondensing (+50 to +95ºF) Non-operating (in -20 to +60ºC 20 to 80%, storage or being noncondensing (-4 to+140ºF) shipped)
Installation area considerations
Caution: Observe the following when determining where to place the Message Networking system: z Use only the power cord assembly provided to connect the Message Networking to an AC main outlet. z Install the Message Networking system within 6 feet (2m) of a grounded AC main outlet. z Do not use extension cords with the Message Networking system. z Ensure that the AC main outlet to be used to power the Message Networking system (via the power cord) is a grounded outlet. If you are unsure of the ground integrity of the outlet, have a trained and certified electrician check the outlet. z Consideration must be given to the connection of the Message Networking system to a branch circuit with respect to overload or overcurrent protection. Check the Message Networking ratings to ensure that, together with other equipment connected to the same branch circuit, an overcurrent or overload condition does not exist. z Maintain an air-distribution system that provides adequately cooled, filtered, and humidity-controlled air. z Do not install the Message Networking system such that the ventilation or fan openings will be blocked. Note: The following applies for Message Networking installations in Sweden, Finland, and Norway only. Message Networking relies on a ground connection through the main plug with an earth contact. Because of unreliable earthing concerns in Sweden, Finland and Norway, the Message Networking must be installed by Service Personnel in a restricted access location. A restricted access location is defined as a location to which access can be gained only by service personnel or customers who have been instructed about the reasons for the restricted access and any safety precautions that must be taken. In these cases, access to the Message Networking is gained by the use of a tool (such as a lock and key) or other means of security.
Weight and space considerations
The following table lists the approximate weight, height, width, and depth of each system.
Weight Height Width Depth 29 lb 19 in. 9 in. 18 in. (13 kg) (49 cm) (23 cm) with stabilizing feet (46 cm)
Add 3 inches (7.6 cm) to accommodate a rear chassis cable support bracket. If required, add 4 inches (10.2 cm) to accommodate a 356B adapter and mounting clip.
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The following table lists the approximate weight, height, width, and depth for the monitor and keyboard.
Peripheral Weight Height Width Depth 27 LB 14 in. 14 in. 15.4 in. Monitor (12.2 kg) (35 cm) (36 cm) (39 cm)
5 LB 2.5 in. 19 in. 8 in. Keyboard (2.3 kg) (6.4 cm) (48 cm) (20.5 cm)
A monitor is not necessarily ordered and shipped for each system. The weight and space considerations listed are for those shipments that include a Sampo 15-inch monitor.
Power requirements
The following table lists the power requirements for the system.
Attribute Requirement Volts AC (VAC) 100–220
Hertz (Hz) 60
Phase Single
Amps 5A (maximum) (US)
AMPS — (International)
Input cords NEMA 5–15P plug; 6 ft (2 m) long
Unit input receptacles IEC320 inlet
Maximum Power Output 200 W
Heat Dissipation 682 BTU
In addition to the above power requirements, you must also: z Locate each unit within 6 feet (2 meters) of its power receptacle. z Keep the communication cables separate from the power cables. z Install communication and power cables in accordance with National Electrical Codes (NEC). Caution: Use only shielded cables and equipment with the system to maintain safe levels of electromagnetic compatibility.
Shipment contents
The customer should have received boxes containing the computer, keyboard, and monitor (if ordered). Be sure that you have the following items packed in the box or boxes: z The chassis. Turn out the stabilizing feet on the bottom of the computer case. z One 6-foot to 8-foot (2-meter to 3-meter) power cord (depending on country in which you are doing the installation) z The keyboard with onboard mouse and split connector cord z One 4-pin RJ-11 cable for each voice port purchased z One LAN cable
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z One monitor and power cord, if ordered z One maintenance modem and required cables
Saving packing materials
Save the shipping carton and all packing materials to use in case you have to return the system to the manufacturer. If you ordered multiple systems, saving one carton and one set of packing materials should be sufficient. Packing materials include: z Antistatic bags z Cardboard and foam inlays Note: The packing materials can also include a plastic bag designed to protect the system from moisture during shipment. Discard this bag. It is not reusable. Also save the shipping cartons for the keyboard and monitor. Gather required tools and materials This topic lists the tools, test equipment, installation worksheets, and documentation you must have to install and test the system.
Tools
The following tools are recommended for installing the system: z A medium-width flat blade screwdriver z A No. 2 Phillips screwdriver z A small pair of needle nose pliers z A small pair of wire cutters z A sharp, pointed instrument such as a ballpoint pen Caution! Do not use the point of a lead pencil. The graphite can damage a circuit card and cause problems such as electrical shorts.
Test equipment
Use the following test equipment when you install a system: z A volt/ohm meter. z Two telephones that are connected through the switch, if the Message Networking system requires analog. The two test telephones must be placed so that you can easily see the monitor while you are using them.
Installation worksheets
Your project manager or systems consultant will give you a series of worksheets prior to the installation. These worksheets have been completed with input from the customer.
Documentation
Use the Message Networking online Help and documentation CD during installation of a system. The Message Networking documentation provides information on installation prerequisites and procedures necessary to perform hardware installation, initial administration, acceptance testing, and troubleshooting. Verify initial switch and LAN administration This topic describes the switch and LAN administration that must be done before you arrive on site.
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Initial switch administration
Note: Switch administration is required for Message Networking systems supporting analog. Before you begin the installation, the switch at the customer site must be administered to support the following situations: z You must be able to test each channel connected to the Message Networking system before assigning the channels to Message Networking or another application. During this testing, you must be able to call each channel individually using the ChanTran option. z You must be able to test the Message Networking system with two test subscribers. z To use analog ports, a hunt group must be assigned with a number of stations, in the right order, equal to the number of analog ports that you require for Message Networking. The pilot number of the hunt group must be DID and must be restricted. Before you arrive on site, all of the initial switch administration must be complete unless otherwise specified by contract. Verify that this initial switch administration is complete before you begin work on the Message Networking system.
Initial LAN administration
Determine if you need to notify the LAN administrator to arrange for administration of the LAN for the system. Some LANs may be administered prior to your arrival on site. Other LANs require that the administration for a new machine be done at the time of installation because an open connection may cause the LAN to fail. Note: Avaya is not responsible for the installation, administration, or test of communications between customer PCs and the LAN.
Review demarcation points A demarcation point defines the extent of Avaya's responsibilities for a product. Beyond this point, the customer is responsible for providing overall service. Generally, Avaya is responsible for all Avaya-provided equipment. When installing a Message Networking system, you must be aware of the demarcation points for: z Switches not maintained by Avaya z LAN connectivity
Demarcation points for switches not maintained by Avaya
Avaya service technicians dispatched for Message Networking system installation are not responsible for making any direct connections to switches not maintained by Avaya. Note: Avaya recommends joint acceptance testing for systems integrated with switches that are not maintained by Avaya. For additional information concerning the extent of the installation, see the contract between the customer and Avaya.
Demarcation point for LAN connectivity
The demarcation point for the TCP/IP is the point of connection into the LAN circuit card. The customer is responsible for: z The LAN cable z The connector at the end of the cable for connection to the Message Networking system z LAN administration not performed on the Message Networking system z Maintenance of the TCP/IP addresses and administration of the Message Networking system after
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cutover, unless otherwise specified by contract z The IP address, subnet mask, and gateway information for administration on the Message Networking system Avaya service technicians dispatched for Message Networking system installation are not responsible for troubleshooting the customer's LAN. Maintaining system security during installation During an installation, security of the customer's system is your responsibility. You must take the following precautions to protect: z Password security z System security
Password security
To protect password security: z Change the passwords for the sa, icftp, and craft logins before you begin the verification and acceptance of the Message Networking system. z Do not leave written passwords laying out or allow anyone to see them. z At the first opportunity, give the passwords directly to the customer's designated representative. z If you suspect that the security of any password has been compromised, notify your project manager or system administrator.
System security
To protect system security during the installation: z Remove all test subscribers and test mailboxes from the system when the procedures instruct you to do so. z Always log off the system if you will be leaving it unattended, even for a short period of time. Tip: Unassigned mailboxes are mailboxes that have an extension, but no subscriber assignment. For additional information about system security, see Security. Connecting peripheral devices This section describes how to make the connections between the system and the following peripheral devices: z Monitor z Keyboard and mouse z Modem
Connecting the monitor
A monitor is available for purchase for use with the Message Networking system or the customer can supply a monitor. Two cables connect the monitor to the system: z Video cable connector: The video cable connector has a video input connector at one end. The other end of the cable is permanently attached to the monitor. z Power cable: The power cable for the monitor connects to a standard AC outlet. To connect the monitor cables: 1. Plug the video cable connector from the monitor directly into the video connector located on the back of the chassis. 2. Tighten the thumbscrews on the video cable connector with your fingers or with a small flat blade
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screwdriver. 3. Plug the female end of the power cable into the monitor. 4. Plug the male end of the power cable into a grounded AC outlet.
Connecting the keyboard and mouse
A purple, 6-pin female DIN receptacle is located in the back of the system. The male plug is provided with the keyboard. Both of the connector assemblies are keyed to provide proper alignment. The mouse provided with the Message Networking system is onboard the keyboard. The connector for the provided mouse splits off from the keyboard cable. A female DIN receptacle is located in the back of the system, next to the keyboard receptacle. The mouse receptacle is green. If the customer chooses, the customer can provide a standard mouse and plug the mouse cable into the mouse receptacle.
Connecting the modem
A serial modem is provided with Message Networking for remote maintenance. Complete the following procedure to connect the serial modem to the Message Networking system. After you connect the modem, you must install the modem in the Message Networking web-based interface. Note: A USB modem is also available for purchase with the system. If you are using a USB modem or a customer-supplied serial modem, follow the manufacturer's instructions to connect the modem to the system. Then use the Install Modem/Software page to install the Message Networking system modem software. To connect the supplied serial modem: 1. Verify that dip switches 3 and 8 are in the down position (this should be the default). If you want the ability to dial in to the modem, set dip switch 5 to the up position. If you do not want to allow dialing in to the modem, leave dip switch 5 in the down position. 2. Connect the 25-pin end of the provided 25-pin to 9-pin cable to the modem. A 25-pin extension cable is also provided for use if needed. 3. Connect the 9-pin end of the 25-pin to 9-pin cable to COM2 on the back of the Message Networking system. 4. Plug one end of an analog telephone cord into the TELCO jack on the modem. 5. Plug the other end of the analog telephone cord into an analog telephone jack. 6. Plug the modem's power supply into the modem's power jack and into an electrical outlet. 7. Turn on the modem's power and then verify that the light on the front panel of the modem is lit. Once the modem is connected, you must install it in the Message Networking system software. Activate the Modem instructs you to do that after you log in to the system for the first time. Connecting the Analog-line interface cards This topic provides the basic information you need to connect the analog-line interface cards installed in the Message Networking system to the switch. Analog-line interface cards are required on Message Networking systems using analog. The Message Networking system supports a maximum of three analog-line interface cards. Each card has four RJ-11 jacks on its bracket (see Back view of platform for reference); each RJ-11 jack supports one voice channel. The analog-line voice cards are installed from bottom to top beginning in slot 4 (the first three are blank) and are numbered as follows: z The first installed board is in slot 4 (fourth slot from the bottom). The board's RJ-11 jacks support ports 1 through 4, numbered from right to left, which correspond to channels 0 to 3. z The second installed board is in slot 5 (fifth slot from the bottom). The board's RJ-11 jacks support ports 5 through 8, numbered from right to left, which correspond to channels 4 to 7. z The third installed board is in slot 6 (sixth slot from the bottom). The board's RJ-11 jacks support ports 9 through 12, numbered from right to left, which correspond to channels 8 to 11.
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Warning! Damage from electrostatic discharge is possible. See Protecting against ESD damage for more information. To connect the analog-line interface cards to the switch: 1. Plug a telephone cable into each RJ-11 jack on the first card. 2. Plug the other end of each telephone cable into the RJ-11 interface adapter from the switch wall field, circuit pack, or demarcation connector. 3. Repeat steps 1 and 2 for each installed card. Connecting the LAN cable To connect the LAN cable: 1. Shut down the system. Note: The LAN cable used must be a CAT5 cable. 2. Attach the LAN cable to the LAN connector on the Message Networking system. 3. Reboot the system. 4. Test the TCP/IP connection or, if you are done, click Return to Main. Restoring power to the system To restore power: 1. If necessary, attach the power cord and the monitor cord to the system. 2. Plug the power cord into the PC's power outlet (see Back view of platform). 3. Turn on the monitor's power switch. The power lamp on the monitor should be lit. 4. Press the power button on the front of the PC. The green lamp on the front of the PC should be lit. Logging into the system from the console This topic assumes that the system just arrived from the factory and you have cabled the components together, or that you have successfully installed or updated the system software. To log in to the system from the console: 1. After you have powered up the machine, at the console, log in as craft or sa with the corresponding default password. When prompted, change the default password. 2. As soon as you log in, the system displays the Netscape browser with the Administration menu. If you have logged in with the highest access, rather than craft, sa, or icftp, type webadmin to display the web- based administration pages. Note: The first time you log into the Netscape browser from the console, the Netscape license agreement displays. Read the agreement, uncheck the box labeled Display this message again, and then click Accept. Once you log in, verify that the monitor displays system information well enough to do initial administration. If the Sampo Alphascan 511 monitor isn't purchased with the system, any 15" or greater monitor can be connected and will function properly, although some additional configuration steps may be necessary. If the display is poor, perform the following process after powering up: 1. Log off of the console. If the display is so poor that you cannot see the mouse pointer well enough to exit or log off, you can exit by pressing Ctrl+Alt+Backspace simultaneously. 2. Log in at the console as monitor with the password of monitor. 3. On the text-based display, look for the name of the monitor you are using. Use the down arrow or PageDown keys to scroll through the list of many available monitors, or try typing the first letter of the brand name. 4. Use the Tab key to move between the menu and the buttons, if necessary. 5. Highlight the name of the monitor that most closely matches the customer's monitor, and then press Enter.
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The monitor screen flashes during testing and adjusting, and then the cursor returns to the login prompt. 6. Log in to the system with craft or sa, as appropriate, and see if the display has improved. 7. If the display is still poor, relogin as monitor, and select the Generic monitor setting, which is the first one on the list. 8. If there is still no improvement, the customer must supply a different monitor. Install switch connection software This topic provides information on installing the software required to support the connection between the switch and the Message Networking system. Note: You can only have one switch connection software package installed on the system at one time. If one package is already installed and you want to install a different package, you must remove the first package before installing the second package. To install switch connection software: 1. Switch connection software is included on the Message Networking software CD. Obtain the CD and then load the CD into the CD drive. 2. Log on as craft (for a new installation) or sa (if restoring a system). 3. Start at the Administration menu, and select Utilities > Software Management > Software Installation. 4. Click CD (or another installation media if applicable). 5. The system warns you that system data should be backed up: { If the system is new, no data needs to be backed up. Click Continue the operation without system backup. { If you are installing software on an existing Message Networking system and have not performed a backup recently,click Cancel and then perform a system backup. The system displays a list of packages available on the CD, including the two switch integration packages: SWINSet and LANSet. Unless you are connecting to a System 75/DEFINITY or a System 85/DEFINITY, you will be selecting the SWINSet connection package. The list of switches supported for use with Message Networking is provided on the Avaya support web site. Go to www.avaya.com/support and then select Messaging. From the Messaging page, follow the links to the Message Networking page. 6. Select the switch integration package you want to install. 7. Press PageDown to see the bottom of the page, and click Install selected packages. The system displays a list of packages to be installed. 8. Review the list, then click Proceed with installation. The system begins the installation and displays installation status messages. The installation is complete when the pointer changes from a wristwatch to an X. 9. After the software is installed, press PageDown to see the bottom of the status page. 10. If the software was installed successfully, remove the CD from the CD drive. 11. Click Restart the System. The system restarts. 12. If the system is to be moved or shipped, stop the voice system and power off the system. If system data is to be restored, log in to the system and go to Performing a restore. Note: During system administration, you will select the switch connected to the Message Networking system and perform switch administration. Checking voice, modem, and network addressing This topic assumes that the system just arrived from the factory and you have cabled the components together, or that you have successfully installed or updated the system software. If you need to install or updated software, select Installation information for Message Networking under Getting Started from the Message Networking Index and then select the appropriate installation procedure.
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Checking the voice system status
The voice system automatically starts, but make sure that it is running. You can view the system status, which includes information on the state of the voice system. To view system status: 1. Start at the Administration menu and select System Configuration and Status > System Status. After a short wait, the system displays the System Status page. 2. Scroll down the System Status page to verify that the voice system (messaging software) is running. Look for the entry "Voice System is Up." If the voice system is not up, start the messaging software by selecting Utilities from the main menu. 3. Click Return to Main to return to the Administration menu.
Activating the modem
1. Log in to the system with the craft login and password. 2. Start at the Administration menu and select Basic System Administration > Modem and Terminal Administration > Install Modem/Terminal Software. The Install Modem/Terminal Software page displays.
3. Complete the fields for the modem you are installing. See the online Help for additional information about each field. 4. Click Save at the bottom of the page. Notes: z Alarm origination can only be set up on the COM2 port, so this port must be activated before you perform alarm management. z If you purchase the Avaya Communication Manager Fault and Performance Manager, you must
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configure the Install Modem/Terminal Software page to comply with the MFPM modem as follows: { Select Other in the Modem Type field. { Select 9400 in the Speed field { In the Modem Init String field, enter the following (entry is case-sensitive; all 0's are zeros): AT&F&M0Q2&C1&D2&R1&H0&U2&N2&K0S0=0S13=1Y0&W0
Establishing network addressing settings
1. Log in to the system as craft or sa. 2. Click Accept to accept the Netscape license agreement. 3. Start at the Administration menu, and select Basic System Administration > TCP/IP Administration > Network Addressing. The Networking Addressing page displays.
4. Complete the Network Addressing page using information from the configuration notes or the system administrator. See the online Help for additional information about each field. 5. Click Save at the bottom of the Network Addressing page. Note that the format of the Network Addressing page is slightly different on the console interface. For example, instead of a radio button with a dot to indicate DNS, the field is a color-shaded diamond. A message displays indicating that you must restart the browser because you modified the host name. 6. Click OK. A security warning displays. 7. Click Continue Submission. The results of your configuration changes display. 8. Click Logoff. 9. Log in to the system.
Accessing the Web-based administration pages
After you configure the system's network addressing settings, you can access the system's Web-based administration: 1. Enter the address http://localhost.localdomain.com where localhost is the name of the machine and localdomain is the name of the company's domain (for example, http://mymachine.mycompany.com).
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A page displays with a security notice. Message Networking requires your browser to have a security certificate, which is used to establish an encrypted, secure session with the Avaya media server.
2. Click About This Screen for information about the security certificate, or click Continue to proceed. A dialog box displays informing you that you are about to view pages over a secure connection. 3. Click OK. The security alert for the security certificate displays. 4. You can either accept the security certificate for your current browser session or install the certificate for the current session and all future sessions: { Click Yes to accept the server certificate for the current session only. This option is recommended if you are accessing Message Networking on a one-time basis (for example, from a computer or browser that you do not normally use), or if you are unable to store the certificate for future sessions. { Click View Certificate and then follow the prompts to install the certificate. This option is recommended if you are accessing Message Networking from a computer and browser that you plan to use again. This option is not always available and may not work on all systems. The steps to store certificate differ depending on the browser you are using. 5. The Username field displays.
6. Type craft (or another appropriate login, such as sa) and click Login. The system is case sensitive, so
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use lowercase letters. The Password field displays.
7. Enter the password for your login and click Login. The system displays the Administration menu. Select items from the menu by clicking on them. Use the browser Back button to return to the previous page, or click Return to Main from any page to redisplay the Administration menu.
Perform initial system administration and acceptance testing
Initial administration checklist
The following table lists the procedures required for initial administration. The procedures appear in the sequence in which they are performed.
Completed Task Verify feature options for the Message Networking system
Administer the voice system
Configure network addressing
Administer the PPP server–if you want to allow internal and external support teams to connect to the Message Networking system through a dial-up connection
Administer the system parameters on the Message Networking system: z Administer general system parameters z Administer rescheduling parameters z Administer serenade digital parameters
Administer the switch connected to the Message Networking system.
Add remote machines: z Add a new INTUITY 4.0 or later remote machine z Add a new AMIS Analog remote machine
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z Add a new Aria Analog remote machine z Add a new Serenade Analog remote machine z Add a new Octel 100 remote machine z Add a new UM Analog remote machine z Add a new Aria Digital remote machine z Add a new Serenade Digital remote machine z Add a new VPIM remote machine z Add a new SMTP/MIME–Unified Messenger remote machine z Add a new Avaya Modular Messaging remote machine z Add a new Avaya Message Networking remote machine z Add a new SMTP/MIME–other remote machine
Administer the Dial Plan Mapping for each remote machine
Administer the AMIS Analog timing parameters
Administer SMTP/MIME security
Administer remote machine Directory Views
Verify Message Networking administration: z View the Remote Machines List z View the Remote Machines Dial Plan List
Administer the Message Networking as a remote machine on each remote machine
Perform connectivity tests
Turn on remote updates
Demand Remote Update and Demand Remote Push from applicable remote machines
Verify the success of the Demand Remote Update and Demand Remote Push: z Monitor the Octel Analog Networking Remote Updates z Verify the Demand Remote Push through the remote machine Subscriber Reports. For more information, see the corresponding Octel Analog Networking remote machine Subscriber Reports documentation.
Administer subscribers
Change the sa password; also change the icftp password if you are using FTP Caution! It is critical that you change the sa password from the default to avoid unauthorized access to the system.
Administer alarm management to activate alarm origination
Perform acceptance testing
Perform an attended backup
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Perform acceptance testing This topic provides the acceptance test procedures specific to the Message Networking system. You should complete acceptance testing after completing initial system administration Acceptance test procedures include: z Testing voice ports z Calling Message Networking ports z Testing remote machine connectivity—between the Message Networking system and remote machines z Performing demand remote updates—pull the subscriber ASCII names and voiced names from the remote machines onto the Message Networking system z Sending a test message to a remote subscriber
Testing voice ports
To test a voice port without removing the analog-line interface card from service: 1. Start at the Administration menu, and select Diagnostics > Voice Equipment Diagnostics > Voice Port Loop Around Test. The system displays the Voice Port Loop Around Test page. 2. Complete the fields on the page. For information about the fields on this page, click Help. 3. Click Test. The system completes the diagnostics and displays the Voice Port Loop Around Test Results page. The results page indicates whether each test passed or failed. The result not tested appears next to any test you did not select under Test Type on the Voice Port Loop Around Test page. 4. Click Return to Main to return to the Administration menu.
Calling Message Networking ports
To verify that the Message Networking ports are all functioning properly, dial each port individually to make sure that Message Networking answers.
Testing remote machine connectivity
This topic provides information on remote machine connectivity acceptance testing for Message Networking. Perform these tests after you complete Message Networking initial administration to verify remote machine connectivity. The following remote machine connectivity tests are available for Message Networking: z AUDIX Digital Test z Analog Test z Aria Digital Test z Serenade Digital Test z SMTP Test z LDAP Test z Display Last SMTP Dialog
AUDIX Digital test
This topic provides information on testing connectivity to AUDIX Digital remote machines. You should perform this test as part of acceptance testing after you perform initial administration.
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To test connectivity between the Message Networking and an AUDIX Digital remote machine: 1. Start at the Message Networking Administration menu, and select Remote Machine Administration > Test Connections > AUDIX Digital Test. The system displays the AUDIX Digital Test page. 2. From the Remote Machine Name menu, select the name of the remote machine to which you want to test the connection. 3. Click Test. The system displays the results of the test: { If the screen contains a message stating that the connection was successful, proceed to the next step. { If the screen contains a message stating that the test failed, verify that the remote machine is administered correctly. 4. Click Return to Main to return to the Administration menu.
Analog Test
This topic provides information on testing connectivity to analog remote machines. You should perform this test as part of acceptance testing after you perform initial administration. To test connectivity between the Message Networking system and an analog remote machine: 1. Start at the Message Networking Administration menu, and select Remote Machine Administration > Test Connections > Analog Test. The system displays the Analog Test page. 2. From the Remote Machine Name menu, select the name of the remote machine to which you want to test the connection. 3. Click Test. The system displays the results of the test: { If the screen contains a message stating that the connection was successful, proceed to the next step. { If the screen contains a message stating that the test failed, verify that the remote machine is administered correctly. 4. Click Return to Main to return to the Administration menu.
Aria Digital test
This topic provides information on testing connectivity to Aria Digital remote machines. You should perform this test as part of acceptance testing after you perform initial administration. To test connectivity between the Message Networking system and an Aria Digital remote machine: 1. Start at the Message Networking Administration menu, and select Remote Machine Administration > Test Connections > Aria Digital Test. The system displays the Aria Digital Test page. 2. From the Remote Machine Name menu, select the name of the remote machine to which you want to test the connection. 3. Click Test. The system displays the results of the test: { If the screen contains a message stating that the connection was successful, proceed to the next step. { If the screen contains a message stating that the test failed, verify that the remote machine is administered correctly. 4. Click Return to Main to return to the Administration menu. Note: If you experience problems communicating with an Aria Digital remote system, see Remote machine
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connection troubleshooting.
Serenade Digital test
This topic provides information on testing connectivity to Serenade Digital remote machines. You should perform this test as part of acceptance testing after you perform initial administration. To test connectivity between the Message Networking system and a Serenade Digital remote machine: 1. Start at the Message Networking Administration menu, and select Remote Machine Administration > Test Connections > Serenade Digital Test. The system displays the Serenade Digital Test page. 2. From the Remote Machine Name menu, select the name of the remote machine to which you want to test the connection. 3. Click Test. The system displays the results of the test: { If the screen contains a message stating that the connection was successful, proceed to the next step. { If the screen contains a message stating that the test failed, verify that the remote machine is administered correctly. 4. Click Return to Main to return to the Administration menu. Note: If you experience problems communicating with an Serenade Digital remote system, see Remote machine connection troubleshooting.
SMTP test
This topic provides information on testing connectivity to SMTP remote machines. You should perform this test as part of acceptance testing after you perform initial administration. To test connectivity between the Message Networking system and an SMTP remote machine: 1. Start at the Administration menu. and select Remote Machine Administration > Test Connections > SMTP Test. The system displays the SMTP Test page. 2. From the Remote Machine Name menu, select the name of the remote machine to which you want to test the connection. 3. Use the Sender Email and Recipient Email fields to optionally specify sender and recipient email addresses to use for the test. 4. If you want a test text message to be sent, select Yes in the Send a text test message field. 5. Click Test. The system displays the results of the test: { If the screen contains a message stating that the connection was successful, proceed to the next step. { If the screen contains a message stating that the test failed, verify that the remote machine is administered correctly. 6. Click Return to Main to return to the Administration menu.
LDAP test
This topic provides information on testing connectivity for LDAP. You should perform this test as part of acceptance testing after you perform initial administration. To test connectivity between the Message Networking system and a remote machine using LDAP: 1. Start at the Message Networking Administration menu, and select Remote Machine Administration > Test Connections > LDAP Test.
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The system displays the LDAP Test page. 2. From the Remote Machine Name menu, select the name of the remote machine to which you want to test the connection. 3. Click Test. The system displays the results of the test: { If the screen contains a message stating that the connection was successful, proceed to the next step. { If the screen contains a message stating that the test failed, verify that the remote machine is administered correctly. 4. Click Return to Main to return to the Administration menu.
Display Last SMTP Dialog
Use this page to view the latest incoming or outgoing message exchange attempt between the Message Networking system and an SMTP/MIME remote machine. This page can help you: z Determine the domain name of a remote SMTP/MIME machine, which is helpful when completing the Domain Name field during SMTP/MIME remote machine administration. If you are trying to capture the domain name of a remote SMTP/MIME machine, request that a subscriber on that remote machine send a message to the Message Networking system. You can then use this page to view the activity between the machines and identify the correct domain name. z Troubleshoot incoming or outgoing messages to SMTP/MIME machines to determine why a message is failing. Note that only the most recent exchange between the Message Networking system and any SMTP/MIME remote machine is displayed. You cannot specify an individual remote machine for which you want to view an exchange. To view the latest incoming or outgoing exchange between the Message Networking system and an SMTP/MIME remote machine: 1. Start at the Administration menu, and select Message Networking Administration > Remote Machine Administration > Test Connections > Display Last SMTP Dialog. The system displays the Display Last SMTP Dialog page. 2. From the Display The Last SMTP Dialog For menu, select whether you want to view the last Incoming Side (from an SMTP/MIME remote machine to the Message Networking system) or Outgoing Side (from the Message Networking system to an SMTP/MIME remote machine) exchange between Message Networking and an SMTP/MIME remote machine. 3. Click Display. The system displays the most recent inbound or outbound exchange between Message Networking and an SMTP/MIME remote machine, depending on the direction you selected. Lines beginning with Message Networking denote activity by the Message Networking system. Lines beginning with Remote denote activity by the SMTP/MIME remote machine. 4. Review the activity captured on the page: { If you selected Incoming Side and are trying to determine the domain name of the remote SMTP/MIME machine, look for the line that displays the email address of the subscriber who sent the incoming message. The portion of the subscriber's email address after the @ is the domain name for that SMTP/MIME remote machine. You should enter this domain name in the Domain Name field on the Remote Machine Parameters page. { If you are attempting to troubleshoot the failure of an incoming or outgoing message, look for the line that displays the reason for the message failure. 5. Click Return to Main to return to the Administration menu.
Performing remote updates
This topic provides information on performing remote updates. These functions are used primarily at the time of system installation and should be executed only after installation or after a significant number of subscribers
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have been added. Do not perform this procedure during prime system hours. The two types of remote updates are as follows: z Demand Remote Update allows subscriber records, including ASCII and voiced names, to be pulled over from INTUITY AUDIX, DEFINITY AUDIX, Serenade Analog, IP600, Aria Digital, DEFINITY ONE, Message Networking, and Avaya Modular Messaging (MM) remote machines on to the Message Networking system. Demand Remote Updates are only used for INTUITY AUDIX, DEFINITY AUDIX, IP600, Aria Digital, and DEFINITY One systems. Demand Remote Updates are not supported for Serenade Digital, Unified Messenger, Aria Analog, AMIS Analog, VPIM V2, or other SMTP remote machines. z Demand Remote Push allows subscriber records, including ASCII and voiced names, to be pushed from an Avaya Message Networking to Octel Analog Networking or Aria Digital and Serenade Digital remote machines. Demand Remote Push updates are not supported for Octel 100, VPIM v2, INTUITY AUDIX, and SMTP/MIME, including Avaya Modular Messaging and Avaya Message Networking remote machines. Note: NameSend is the recommended procedure to use for updating names in Aria Digital and Serenade Digital. Names can be updated by range or by using the option for all. The following tasks are associated with remote updates: z Turning on remote updates z Performing a Demand Remote Update z Performing a Demand Remote Push z Monitoring AUDIX Digital remote updates z Monitoring analog remote updates z Monitoring Octel Analog Networking remote updates z Monitoring Aria Digital remote updates z Monitoring Serenade Digital remote updates z Monitoring SMTP port activity The following table summarizes the cases in which subscriber updates occur automatically for each type of remote machine.
Protocol Remote machine updates Message Networking Message Networking updates remote machine
AMIS z N/A for adds and changes. N/A z When Message Networking attempts to deliver to a nonexistent subscriber on an AMIS remote machine, it fails the messages and deletes that subscriber from the Message Networking directory.
AUDIX When a subscriber is added, changed or When Message Networking detects an add, Digital deleted through administration, the Message change or delete of a subscriber, it pushes out Networking system is automatically notified. the update to the AUDIX Digital remote machine.
VPIM V2 An update only occurs from a VPIM V2 An update only occurs to a VPIM V2 machine Digital machine to the Message Networking system when the sender sends a message to the when the sender sends a message to the other system. It is the sender's information that other system. It is the sender's information is updated on the receiving system. The that is updated on the Message Networking update also includes the voiced name, if the system. subscriber has recorded it and if it is sent with the VPIM message. In addition, the update This functionality is determined by the remote includes the alphabetic name for addressing machine. alphabetically.
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This functionality is determined by the remote machine.
Octel z When Message Networking delivers a z When the remote machine delivers a Analog message to the remote machine, it message to the Message Networking Networking does an ASCII match of the recipient (if system, it does an ASCII match on the ASCII Name Confirmation is set to recipient. Yes). z If the recipient does not match, it fails z If the recipient does not match, it fails the message and deletes the entry; the the message and immediately requests next time that subscriber is messaged, a pull from the remote machine (when it requests a pull from Message Updates In is set to Yes for that remote Networking. machine on the Remote Parameters z If the ASCII name is a default on the page in Message Networking and the Message Networking system, Message remote remote machine itself is Networking always accepts the administered for remote updates). message (that is, it does not perform a z If the ASCII name is a default on the name comparison); the Message Message Networking system, a Networking system then schedules a comparison is not performed by name pull. Message Networking, the message is z If a subscriber does not exist on the delivered, and the pull is immediately Message Networking system and that requested (when Updates In is set to subscriber sends a message through Yes for that remote machine on the Message Networking, the Message Remote Parameters page in Message Networking system adds the subscriber Networking and the remote machine as a default and then schedules a itself is administered for remote name pull. updates). z When Message Networking detects an z If the subscriber does not exist on the add or change (not a delete) of a remote machine but does on the subscriber, it pushes out the update. Message Networking system, then the message is failed. The Message Networking defaults the ASCII name and nulls the voiced name of the subscriber. z For any name pull to work, the remote machine must be set to Protocol Level 2 or 3.
Aria Digital z When Message Networking delivers a z When the remote machine delivers a message to the remote machine, it message to Message Networking, the requests that the remote machine Message Networking system does an perform an ASCII match on the ASCII match on the recipient. recipient. z If the recipient does not match, z If the recipient does not match, the Message Networking fails the message remote machine fails the message, and the remote machine deletes the and Message Networking requests a entry; the next time that subscriber is pull from the remote machine. sent a message, it requests a pull from z If the ASCII name is a default on the the Message Networking system. Message Networking system, a z When Message Networking detects an comparison is not requested, the add, change, or delete of a subscriber, message is delivered, and the pull is it pushes out the update. requested. z If the subscriber does not exist on the remote machine but does on the Message Networking system, then the message is failed by the remote
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machine. Message Networking defaults the ASCII name and nulls the voiced name of the subscriber. z Aria Digital can automatically push an add, change, or delete of a subscriber when the update occurs.
Serenade z When the Serenade Digital system z When Message Networking delivers a Digital delivers a message to the Message message to the Serenade Digital Networking system, it automatically system, it automatically pushes the pushes the sender's ASCII and voiced sender's ASCII and voiced names names (if the voiced name exists). (done only when a voiced name exists). z The Serenade Digital system can z When Message Networking detects an automatically push an add or change, add or change (not a delete) of a not a delete, of a subscriber when the subscriber, it pushes out the update. update occurs. z When the remote machine delivers a z When Message Networking delivers a message to the Message Networking message to the remote machine, it system, it does an ASCII match on the does an ASCII match of the recipient (if recipient if addressed alphabetically. the ASCII Name Confirmation flag is z If the recipient does not match, the set to Yes). Serenade fails the message and z If the recipient does not match, deletes the entry. Message Networking fails the message, defaults the ASCII name, and then nulls the voiced name. z If the ASCII name is a default on the Message Networking system, a comparison is not performed, and the message is delivered. z If the subscriber does not exist on the remote machine but does on the Message Networking system, the message is failed. Message Networking then defaults the ASCII name and nulls the voiced name of the subscriber.
Unified Message Networking requests a Unified Unified Messenger updates the Microsoft Messenger Messenger recipient and updates its directory Exchange directory when it sends a message (with SMTP) entry only if the entry on the Message if: Networking system is a default record. z A custom directory entry is defined for the recipient. z This is the first time the directory entry is updated. z An ASCII name is provided that does not match the information currently in Message Networking.
LDAP-based When the subscriber is added, changed or When Message Networking detects an add, deleted through administration, Message change or delete of a subscriber, it pushes out Networking is automatically notified. the update to the LDAP-based remote machine.
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Turning on remote updates
Complete the following procedure to turn on remote updates. To turn on remote updates between the digital remote machines and the Message Networking system: 1. Start at the Administration menu, and select Message Networking Administration > Remote Machine Administration > Remote Machine Parameters. The system displays the Remote Machine Parameters page. 2. From the drop-down menu, select a remote machine. The system displays the remote machine parameters for the selected remote machine. 3. In the Updates In field, select Yes. 4. In the Updates Out field, select Yes. 5. In the Network Turnaround field, select Yes. Note: This field is only valid for the machine type INTUITY Release 4.0 or later. 6. Click Save. 7. Repeat Steps 2 through 6 above for each remote machine connected to the Message Networking system. 8. Verify that the updates have been completed successfully by accessing the Administrator's Log, either through the Subscriber List by remote machine name or the Remote Machines List. 9. Click Return to Main to return to the Administration menu.
Performing a Demand Remote Update
Demand Remote Update allows the subscriber ASCII and voiced names to be pulled over from the digital and Octel Analog Networking remote machines on to the Message Networking system. If you are adding a new digital remote machine to an existing multi-Message-Networking environment, complete remote updates on the first Message Networking from the remote machine. Then, complete remote updates from the other Message Networking to the first Message Networking. Caution! Do not execute more than two Demand Remote Updates from AUDIX Digital remote machines at one time. A total of four LDAP updates can occur at one time. Serenade Octel Analog, Aria Digital, INTUITY AUDIX, and Avaya Modular Messaging (MM) remote machines are valid remote machine choices. AMIS Analog, Serenade Digital, and VPIM are not valid remote machine choices. (Aria Digital and Serenade Digital machines have a NameSend command, which is the preferred method.) A Serenade remote machine does not transfer the ASCII name of a subscriber if the subscriber's mailbox on that machine does not have a recorded voiced name. For Serenade Octel Analog and Aria Digital machine types, you can use all or specific extension ranges. To run a Demand Remote Update: 1. Start at the Administration menu, and select Message Networking Administration > Remote Machine Administration > Demand Remote Updates. The system displays the Demand Remote Updates page. 2. From the drop-down menu, select a remote machine. 3. For Octel users, enter the Start Extension and End Extension to indicate the range of addresses for which the update is to be executed. 4. Click Update. If the attempt is successful, the message "Update queued" displays. If the attempt is unsuccessful, an error message displays. During an update, the remote machine system updates the Message Networking system with any ASCII or voiced names that have been added, deleted, or changed for the range of extensions on the remote machine selected. 5. Click Return to Main to return to the Administration menu.
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Verify the success of the Demand Remote Update by viewing the Administrator's Log.
Perform a Demand Remote Push
This topic provides information on performing a Demand Remote Push. Demand Remote Push allows Message Networking to push subscriber ASCII and voiced names to the Aria Digital, Serenade Digital, and Octel Analog Networking remote machines. Notes: z Demand Remote Push updates are not supported for Octel 100, VPIM v2, INTUITY AUDIX, and SMTP/MIME, including Avaya Modular Messaging and Avaya Message Networking remote machines. z The Microsoft Exchange database in Unified Messenger does not accept a Demand Remote Push. To demand a remote push: 1. Start at the Administration menu, and select Message Networking Administration > Remote Machine Administration > Demand Remote Push. The system displays the Demand Remote Push page. 2. Select a remote machine name from the drop-down list. 3. Click the Push button. If the attempt is successful, the message "Demand Remote Push Triggered." displays. If the attempt is unsuccessful, an error message displays. During a Demand Remote Push, the Message Networking system updates the Octel remote machines within the network with any ASCII or voiced names that have been added, deleted, or changed on the Message Networking system. 4. Click Return to Main to return to the Administration menu. Verify the success of the Demand Remote Push through the remote machine subscriber reports. For more information, see the corresponding Octel Analog Networking remote machine subscriber reports documentation.
Monitoring AUDIX Digital remote updates
The process of adding, changing, or deleting subscribers on AUDIX Digital remote machines takes a variable amount of time based on the number of subscribers being updated. The AUDIX Port Monitor page allows you to monitor the progress of the update. This page is also used for monitoring general port activity messages. To monitor an AUDIX Digital remote update: 1. Start at the Administration menu, and select Message Networking Administration > Remote Machine Administration > Port Monitors > AUDIX Digital Monitor. The system displays the AUDIX Port Monitor page. See AUDIX Digital Monitor for information on the fields on the page. 2. Click Return to Main to return to the Administration menu.
Monitoring analog remote updates
The process of adding, changing, or deleting subscribers on analog remote machines takes a variable amount of time based on the number of subscribers being updated. The Voice Channel Monitor page allows you to monitor the progress of the update. This page is also used for monitoring general port activity messages. To monitor an analog remote update: 1. Start at the Administration menu, and select Message Networking Administration > Remote Machine Administration > Port Monitors > Analog Monitor. The system displays the Voice Channel Monitor page. For information on the fields on the page, click Help.. 2. Click Return to Main to return to the Administration menu.
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Monitoring Octel Analog Networking remote updates
The process of adding, changing, or deleting subscribers on Octel Analog Networking remote machines takes a variable amount of time based on the number of subscribers being updated. The Octel Analog Update Monitor display page allows the system administrator to monitor the progress of the update. To monitor an Octel Analog Networking remote update: 1. Start at the Administration menu, and select Message Networking Administration > Remote Machine Administration > Port Monitors > Octel Analog Update Monitor. 2. The system displays the Octel Analog Update Monitor page. See Octel Analog Update Monitor for information on the fields on the page. 3. Click Return to Main to return to the Administration menu.
Special considerations for Demand Remote Update
Keep the following special considerations in mind when doing a Demand Remote Pull or Demand Remote Push involving an Octel Analog Networking remote machine: z A remote Octel Analog Serenade system allows application mailboxes to receive messages. Thus, when you request a full system update from an Octel Analog Serenade remote machine, Message Networking is updated with the application mailboxes as well as the subscriber mailboxes. z For example, if the Serenade Analog remote machine has 1000 subscriber mailboxes and 500 application mailboxes residing on it, when doing a full system Demand Remote Update, Message Networking will have 1500 mailboxes administered on to it.
Monitoring Aria Digital remote updates
The process of adding, changing, or deleting subscribers on Aria Digital remote machines takes a variable amount of time based on the number of subscribers being updated. The Aria Digital Monitor display page allows you to monitor the progress of the update. This page is also used for monitoring general port activity messages. To monitor an Aria Digital remote update: 1. Start at the Administration menu, and select Message Networking Administration > Remote Machine Administration > Port Monitors > Aria Digital Monitor. The system displays the Aria Digital Monitor page. See Aria Digital Monitor for information on the fields on the page. 2. Click Return to Main to return to the Administration menu.
Monitoring Serenade Digital remote updates
The process of adding, changing, or deleting subscribers on Serenade Digital remote machines takes a variable amount of time based on the number of subscribers being updated. The Serenade Digital Monitor page allows you to monitor the progress of the update. This screen is also used for monitoring general port activity messages. To monitor a Serenade Digital remote update: 1. Start at the Administration menu, and select Message Networking Administration > Remote Machine Administration > Port Monitors > Serenade Digital Monitor. The system displays the Serenade Digital Monitor page. See Serenade Digital Monitor for information on the fields on the page. 2. Click Return to Main to return to the Administration menu.
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Monitoring SMTP port activity
You use the SMTP Port Monitor page to track the use of the SMTP ports. Access this screen when you want to know if there is any message activity taking place. Unlike the port monitor screens for AMIS, Octel, Aria, and Serenade, you cannot use the SMTP Port Monitor to monitor subscriber update activity. To monitor SMTP port activity: 1. Start at the Administration menu, and select Message Networking Administration > Remote Machine Administration > Port Monitors > SMTP Digital Monitor. The system displays the SMTP Port Monitor page. See SMTP Digital Monitor for information on the fields on the page. 2. Click Return to Main to return to the Administration menu.
Sending a test message to a remote subscribers
This topic provides information on sending a test message to a remote subscriber as part of acceptance testing. Notes: z For systems supporting analog remote machines, switch integration setup must be performed prior to completing this procedure. z This test assumes that remote subscribers for each remote machine type being tested have been administered on the Message Networking system and that onsite personnel are involved in this test. Complete the following steps to confirm that subscribers on remote machines administered on the Message Networking system can send messages via Message Networking: 1. Log in to a mailbox on a remote machine connected to the Message Networking system. 2. Create a message, such as, "This is a test message from
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