Practice Manager Welcome Pack Version 7.1 January 2020 1 Contents 1. Introduction and Must DO’s Page 3 2. Collaboration in Ipswich and East Suffolk CCG Page 3 3. CCG Structure Page 6 4. Useful Contacts Page 7 5. Communication Page 11 5.1 CCG Website Page 11 5.2 Weekly Inbox Page 11 5.3 Monthly Practice Manager notes/Practice Manager meetings/Forum Page 11 5.4 Link Visits Page 11 5.5 Other Newsletters Page 12 5.6 Other Page 12 6. Contracts and Finance Page 12 6.1 Primary Care Contracts Page 12 6.2 PMS Development Framework Page 12 6.3 Invoicing Page 13 6.4 PORT (Practice Online Reporting Tool) Page 13 6.5 Open Exeter Page 14 6.6 NHS England DES Page 14 6.7 Public Health Primary Care Commissioned Services Page 14 7. General Page 14 7.1 E-Learning Page 14 7.2 Referrals Page 15 7.3 IT Support Page 15 7.4 Data Protection Officer Service Page 15 7.5 Prescriber Changes in your Practice Page 16 7.6 GP Leavers Page 16 7.7 Locum Chambers Page 17 8. Useful meetings/Events Page 17 8.1 Training and Education Page 17 8.2 Suffolk and North East Essex Primary Care Training Hub (PACT) Page 18 8.3 Practice Manager’s Forum Page 18 8.4 Medical Secretary Meetings Page 18 8.5 Clinical System User Group Meetings Page 18 Appendices Appendix A - Public Health claiming information Page 19 2 1. Introduction Welcome to your new role working at a GP practice in Ipswich and East Suffolk. 40 GP practices make up the membership of the Ipswich and East Suffolk Clinical Commissioning Group (CCG). The CCG is responsible for commissioning local health care services. As the commissioner, the CCG decides which health services should be provided, who will provide them and how they should be paid for. These decisions are led by our GP Clinical Executive. You can find out more about Clinical Executive members in the About Us section of our website (www.ipswichandeastsuffolkccg.nhs.uk). This pack has been written by the Primary Care Team at the CCG. They are the team that are here to support practices and ensure any new or updated services and pathways are implemented in practices. If you feel any information is missing in this pack, please do let us know. Must DO’s Email your link manager within the practice support team (details on the next page) at the CCG to introduce yourself so we can arrange a face-to-face introduction. The CCG will add you to ‘The Weekly Inbox’ newsletter email distribution list. This is a communication from the CCG sent every week to practice staff with relevant messages and possible actions. The CCG will send you a copy of the ‘practice payment summary’. This shows what local contracts the practice has signed up to and how much they should be paid and when. You will need to email Jennifer Burman with your exact job title to be sent a log in for: PORT (more information on each available within this document) You will need to email Shelley Hart with your exact job title to be sent a log in for: website and, if you cannot get a login from your local administrator, e-learning (more information on each available within this document) Read though this document 2. Collaboration in Ipswich and East Suffolk CCG The 40 practices within the Ipswich and East Suffolk CCGs are divided into different groups to facilitate collaboration. These groups fall under three broad headings as described below. Collaborative Groups 38 of the 40 practices belong to one of four collaborative groups. This local approach started approximately three years ago, with practices following the example of innovative approaches in other parts of the country, supported by the CCG. The principle behind this was Practices working together at scale to enable them to share staff and resources, to increase resilience, increase efficiency and standardisation of process and to participate in collective projects. Primary Care Networks (PCNs) PCNs are groups of practices that work together as a network. This is the most recent development and a national initiative, coming into being on 1st July 2019 as a result of the NHS Long Term Plan, published in January 2019, and are a requirement of the revised GP Contract from 2019/20. Key features of a PCN are: • PCNs should be geographically based and serve between 30,000 to 50,000 patients. • EVERY person in the country has to be served by a PCN. • Extra funding is being made available to PCNs (for example to employ Pharmacists) and to the practices within them. 3 All practices are within a PCN For more information please follow this link. Integrated Neighbourhood Teams (INTs) In 2016, NHS organisations and local councils came together to form 44 sustainability and transformation partnerships (STPs) covering the whole of England, and set out their proposals to improve health and care for patients. Ipswich and East Suffolk CCG is part of an STP with West Suffolk and North East Essex CCGs. That partnership has evolved to form an Integrated Care System (ICS). As part of this new system working Alliances have formed at a more local level. The Ipswich and East Alliance joins NHS organisations in partnership with local councils, social care and others (including the voluntary sector) to provide a seamless service. During 2018/19 Practices in the CCG/Alliance area were grouped together in Integrated Neighbourhood Teams. It is true to say that the membership of the INTs, and indeed the overall objectives, are very similar to the PCNs. However for the time being both will co-exist. On the next page is a diagram that attempts to bring together membership of the various collaborative organizations in one single view. 4 Primary Care Networks (PCNs) - Membership and Alignment to Integrated Neighbourhood Teams and Collaborative Groups BARRACK LANE AND IVRY STREET NORTH EAST IPSWICH Barrack Lane Ipswich Felixstowe Road Ipswich Ivry Street Ipswich Two Rivers Ipswich ORWELL EAST IPSWICH Burlington Road Ipswich Orchard Street Ipswich Derby Road (Ipswich East INT) Ipswich Ravenswood Ipswich Hawthorn Drive Ipswich Solway & Mallick Ipswich Ipswich East INT West Ipswich INT NORTH WEST IPSWICH Chesterfield Drive Suffolk Primary Care Deben Road Suffolk Primary Care Norwich Road Suffolk Primary Care NORTH WEST NORTH EAST COASTAL Barham & Claydon None Aldeburgh Deben Health Group Eye Coast & Country Framlingham Deben Health Group Fressingfield Coast & Country Leiston None Ixworth None Saxmundham Deben Health Group Mendlesham Coast & Country Eye North & West INT Saxmundham and NE INT NE and Saxmundham MID SUFFOLK DHG SOUTH Combs Ford Suffolk Primary Care Alderton Deben Health Group Debenham (Eye and North West INT) Suffolk Primary Care Framfield House Deben Health Group StowHealth Suffolk Primary Care Little St John's Street Deben Health Group Wickham Market Deben Health Group Stowmarket INT Stowmarket Woodbridge INT Woodbridge SOUTH RURAL FELIXSTOWE Bildeston Coast & Country The Birches (Woodbridge) Suffolk Primary Care Constable Country Practice Coast & Country Grove Surgery Coast and Country Hadleigh Coast & Country Haven Health Suffolk Primary Care Holbrook Coast & Country Howard House Suffolk Primary Care Needham Market (Stowmarket INT) Coast & Country Martlesham (Woodbridge) Suffolk Primary Care Felixstowe INT Walton Suffolk Primary Care South Rural INT South Rural KEY: Primary Care Networks (PCNs) Integrated Neighbourhood Teams (INTs) Collaborative Groups 5 3. CCG Structure This document focusses on the Chief Operating Officer (COO) Team, led by Maddie Baker Woods and specifically these three Teams, all of which are based at Endeavour House in Ipswich. • Primary Care (currently referred to as Commissioning Implementation and Primary Care Support Team). The Commissioning Implementation Team works with all practices to provide support, develop, redesign and implement new pathway services, day-to-day support for collaborative groups, Integrated Neighbourhood Teams and PCNs and CQC support. The team also support practices with Local Enhanced services and local contracts. • Medicines Management Team Our Medicines Management Team work closely with GPs and local health providers to help get the best out of medicines for local people. • Partnerships and Alliance Development The Partnerships and Alliance Development team work to support the Ipswich and East Suffolk Alliance and the development of primary care. Their responsibilities lie predominantly with primary care development through the implementation of the 10 High Impact Actions (General Practice Forward View), social prescribing, training and Education events, partnership working with partners including the VCSE, PPG support and One Clinical Community 6 4. Useful contacts The Primary Care Team The Primary Care Team is a part of the wider Chief Operating Office at Ipswich and East Suffolk CCG. The team is based at Endeavour House in Ipswich alongside Suffolk County Council. Each practice has a named contact within the team for queries; however, you are very welcome to contact any of us. David Brown, Deputy Chief Operating Officer [email protected] 01473 770128 David heads up the Primary Care Team and is lead for Delegated Commissioning. At the time of writing David is also the lead contact for Dementia. Claire Pemberton, Head of Primary Care [email protected] 01473 770214 Claire is the main contact for all Primary Care within Ipswich and East Suffolk CCG with a lead on PCN’s and a particular focus on the Ipswich Primary Care (IPC) group of practices and Ipswich INT’s. She works closely with ESNEFT, the Transformation Team at IESCCG and is the main contact for Practice Medical Secretaries and leads on practice support with matters relating to the Care Quality Commission (CQC). Caroline Procter, Co-Commissioning Manager [email protected] 01473 770282 Caroline is the main contact for the Suffolk Primary Care (SPC) group of practices.