DOCSLIB.ORG

Independent Review of Adult Social Care in Scotland 1 Foreword

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Independent Review of Adult Social Care in Scotland 1 Foreword Independent Review of Adult Social Care in Scotland 1 Foreword I am grateful to the Cabinet Secretary for Health and Sport for the opportunity to chair this independent review of adult social care support in Scotland. I also want to thank the panel of I want to be absolutely clear from advisers who guided this work so expertly, our excellent team in the Scottish Government, and the outset that there is much about most of all the many people, carers and staff who have contributed their experience and insight so generously in the most difficult of times. adult social care support in Scotland that is ground-breaking and worthy A good deal of public attention to social care support has been recently focused on care homes. We make a number of recommendations specific to the care home sector and, at the same time, of celebration. The introduction of it is important to recognise that most social care support is delivered in local communities and in self-directed support, the integration people’s homes. We want that pattern to continue, and wherever possible, to intensify. The Covid-19 pandemic has tended to focus attention still further on a small part of the system. Of course, there of health and social care, and the is learning to be had from people’s experience during the last year. However, the vast majority of promise of the Carers Act form the the challenges we are addressing in this review pre-dated Covid-19 and will outlive the pandemic unless we tackle them now. And we know that social care support touches upon the lives of a scaffolding upon which to build.” very wide range of people and settings, so we have taken as inclusive an approach as we can to understanding both the diversity and similarity of their experiences. The core remit of the review was to “recommend improvements to adult social care in Scotland”. The more work we did, the more it seemed like that was the right framing for the review. While we have not undertaken a review of social work, we have considered the key role of social workers, particularly in relation to assessment. I want to be absolutely clear from the outset that there is much about adult social care support in Scotland that is ground-breaking and worthy of celebration. The introduction of self-directed support, the integration of health and social care, and the promise of the Carers Act form the scaffolding upon which to build. When we add to those foundations the commitment and compassion we saw in the workforce, the immense contribution of unpaid carers and the will to improve that we saw across the sector, many of the ingredients for improvement are in place. And of course adult social care support does not stand alone: it has deep, historical and important links to social work, with children’s services and the wider public sector. And yet, the story of adult social care support in Scotland is one of unrealised potential. There is a gap, sometimes a chasm, between the intent of that ground-breaking legislation and the lived experience of people who need support. In the improvement world, there is a maxim which reads something like “every system is perfectly designed to get the results it gets”. That is the basic challenge for us. We have inherited a system that gets unwarranted local variation, crisis intervention, a focus on inputs, a reliance on the market, and an undervalued workforce. If we want a different set of results, we need a different system. Independent Review of Adult Social Care in Scotland 2 Foreword We also need to have an eye to the future. For example, the projected increase in the number of people living with dementia means that we need to start planning now for a future in which people can live well, in their homes wherever possible. The answer to tomorrow’s challenges in social care support is not more of the same. In the chapters that follow, we set out our vision for that new system. We describe how a National Care Service can drive consistent, high quality social care support in partnership with people who have a right to receive that support, unpaid carers and the workforce. We also look carefully at funding and make some recommendations about investing in social care support and ending all non-residential charging for services. To achieve that new system, we need the structural change and the new accountabilities that a National Care Service will bring and we need more. We need a new narrative for adult social care support that replaces crisis with prevention and wellbeing, burden with investment, competition with collaboration and variation with fairness and equity. We need a culture shift that values human rights, lived experience, co-production, mutuality and the common good. In her Programme for Government speech that launched this review, the First Minister said “this is a time to be bold”. The good news is that everyone we spoke to agrees with her. What follows is a plan for how. It will take time. It has taken over 50 years for our current system to form. It will take investment. It will take partnership. But we have an opportunity to create a system of social care support where everyone in Scotland has the opportunity to flourish. If not now, when? Derek Feeley February 2021 Independent Review of Adult Social Care in Scotland 3 Contents Executive Summary 4 Chapter 1 6 What we heard 7 Chapter 2 17 The purpose of social care 18 Chapter 3 24 A human rights based approach 25 Chapter 4 31 Unpaid Carers 32 Chapter 5 37 The case for a National Care Service (NCS) 38 Chapter 6 46 A National Care Service for Scotland – how it should work 47 Chapter 7 54 A new approach to improving outcomes – closing the implementation gap, a new system for managing quality 55 Chapter 8 62 Models of care 63 Chapter 9 70 Commissioning for public good 71 Chapter 10 79 Fair Work 80 Chapter 11 86 Finance 87 Chapter 12 98 Summary and recommendations 99 Addendum 106 Independent Review of Adult Social Care in Scotland 4 Executive summary At the centre of the remit for this review was a request to recommend improvements to adult social care support in Scotland, primarily in terms of the outcomes achieved by and with people who use services. Having listened carefully, over the last several months, to the voices and the stories of many people with lived experience of social care support, unpaid carers and staff working in the sector we believe that there are three things we must change in order to secure better outcomes. These can be summarised as follows: 1. Shift the paradigm 2. Strengthen the foundations 3. Redesign the system Shifting the paradigm We need to start by challenging some of the prevailing narrative about social care support. It has its fair share of challenges, as this report will recognise and tackle, but it need not be unsustainable, or in crisis, or confined to the margins of society. Strong and effective social care support is foundational to the flourishing of everyone in Scotland. It is a good investment in our economy and in our citizens. In order to maximise the potential of social care support we have to change our perspective of what is social care support. We need to shift the paradigm of social care support to one underpinned by a human rights based approach. The table below summarises the changes required which are explored in greater detail throughout our report: Old Thinking New Thinking Social care support is a burden on society Social care support is an investment Managing need Enabling rights and capabilities Available in a crisis Preventative and anticipatory Competition and markets Collaboration Transactions Relationships A place for services (e.g. a care home) A vehicle for supporting independent living Variable Consistent and fair Independent Review of Adult Social Care in Scotland 5 Executive summary Strengthening the Foundations As we will rehearse in various sections of this report, there are many strengths in the Scottish system of social care support. We need to build on those foundations. We need self-directed support and the Independent Living Fund, and we need integration of health and social care. The challenge here is implementation. How do we bridge the gap between promise and reality? That will require a step change in the capability of the system across the whole country, in the adoption of science based improvement methods, and in the ability of the National Care Service to learn from success and failure – to solve problems when they are identified and to scale-up and spread promising practice much more effectively. A second foundation that needs nurturing and strengthening is the social care workforce. For us to achieve the improvements we seek, they need to feel engaged, valued and rewarded for the vitally important work that they do. We have not made recommendations about the social work workforce in proposed new arrangements as we believe these will require careful consideration alongside implementation of The Promise the review of children’s services, and any changes planned for criminal justice social work. Third, we need to support and enable unpaid carers to continue to be a cornerstone of social care support. The contribution they make is invaluable. Their commitment and compassion is humbling. We need to provide them with a stronger voice and with the networks, support and respite they need to continue in their vital role. Redesigning the System We won’t achieve the potential of social care support in Scotland without a new delivery system.
Load more

Recommended publications
  • Statutory Guidance to Accompany the Social Care
    Statutory guidance to accompany the Social Care (Self-directed Support) (Scotland) Act 2013 Statutory guidance to accompany the Social Care (Self-directed Support) (Scotland) Act 2013 The Scottish Government, Edinburgh 2014 © Crown copyright 2014 You may re-use this information (excluding logos and images) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence/ or e-mail: [email protected]. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. First published by the Scottish Government, March 2014 ISBN: 978-1-78412-348-2 eBook first published by the Scottish Government, March 2014 ISBN: 978-1-78412-365-9 (ePub) Kindle eBook first published by the Scottish Government, March 2014 ISBN: 978-1-78412-366-6 (Mobi) The Scottish Government St Andrew’s House Edinburgh EH1 3DG Produced for the Scottish Government by APS Group Scotland DPPAS20187 (03/14) Published by the Scottish Government, March 2014 Statutory guidance to accompany the Social Care (Self-directed Support) (Scotland) Act 2013 This document contains statutory guidance on social care assessment and associated process. It is issued to local authorities in order to update the relevant guidance and to reflect the duties and powers accompanying the Social Care (Self- directed Support) (Scotland) Act 2013. The guidance covers adults, children, young carers and adult carers. It was developed by Scottish Government with contributions from a joint working group of key partner organisations.
    [Show full text]
  • Independent Review of Adult Social Care in Scotland 1 Foreword
    Independent Review of Adult Social Care in Scotland 1 Foreword I am grateful to the Cabinet Secretary for Health and Sport for the opportunity to chair this independent review of adult social care support in Scotland. I also want to thank the panel of I want to be absolutely clear from advisers who guided this work so expertly, our excellent team in the Scottish Government, and the outset that there is much about most of all the many people, carers and staff who have contributed their experience and insight so generously in the most difficult of times. adult social care support in Scotland that is ground-breaking and worthy A good deal of public attention to social care support has been recently focused on care homes. We make a number of recommendations specific to the care home sector and, at the same time, of celebration. The introduction of it is important to recognise that most social care support is delivered in local communities and in self-directed support, the integration people’s homes. We want that pattern to continue, and wherever possible, to intensify. The Covid-19 pandemic has tended to focus attention still further on a small part of the system. Of course, there of health and social care, and the is learning to be had from people’s experience during the last year. However, the vast majority of promise of the Carers Act form the the challenges we are addressing in this review pre-dated Covid-19 and will outlive the pandemic unless we tackle them now. And we know that social care support touches upon the lives of a scaffolding upon which to build.” very wide range of people and settings, so we have taken as inclusive an approach as we can to understanding both the diversity and similarity of their experiences.
    [Show full text]
  • The Cost of Caring Time to Take Stock of Covid’S Impact on the Workforce
    PROFESSIONAL SOCIAL WORK MAGAZINE | JUNE 2021 PROFESSIONAL JUNE 2021 The cost of caring Time to take stock of Covid’s impact on the workforce 1 PSWElder MagazineAd_AW.pdf PSW June 21.pdf 1 25/05/202126/05/2021 12:2310:53 C M Y CM MY CY CMY K PROFESSIONAL SOCIAL WORK MAGAZINE | JUNE 2021 INSIDE THIS ISSUE From the Editor SHAHID NAQVI Have we already forgotten the sacrifices made? Remember this time last year when we stood outside our doorsteps on a Thursday night clapping for carers? Back then, there seemed to NEWS NEWS IN FOCUS be an awareness that those in caring professions were in the Exhausted, worried ‘Living in poverty Long Covid: a ticking frontline of the battle against and feeling the strain is not negect’ time bomb Covid, often at huge personal Survey reveals toll of Message from parents Campaigners warn of cost to themselves. pandemic on workers and social workers pandemic to come Cynics, of course, said PAGE 5 PAGE 6 PAGE 13 this show of solidarity was as much about the clappers needing a shared experience of community during lockdown as anything else. A year on, have they been proved right? As the vaccines roll out and life appears to be returning to some kind of normality, wider society seems already to have forgotten the sacrifices made. A 1.5 per cent pay rise for local authority social workers has been branded “offensive” by the Social Workers Union and an IN FOCUS VIEWPOINT AT THE BACK “insult” by UNISON. This edition of PSW is a ‘I want to get back to In defence of the Avoid the jargon and reminder of the cost of caring.
    [Show full text]
  • Community Social Work in Scotland: a Critical History
    Community social work in Scotland a critical history Colin Turbett KEY POINTS Community social work: • Is an essential approach for social work that seeks to work preventively, alongside users within the communities where they live, to address shared underlying problems, as well as presenting individual issues in their lives • Recognises that people are entwined with and inseparable from the social environment and that strengthening their community helps to solve individual, as well as shared problems • Believes that knowledge of the wider world is empowering, so education is key to successful citizenship • Sees collective as well as individual activity as valuable, building social capital and avoiding marginalisation • Contends that community involvement is good for individual well-being, reducing stress and its consequences • Sees collective activity as empowering for the individual – this holds politicians and policy makers to account and so is good for democracy 1 INTRODUCTION The examples of community social work (CSW) showcased in 1 www.iriss.org.uk/csw 2018 by Iriss1 rest on a long tradition of community-orientation within the profession in Scotland. The interest in community also stems from the detailed work Iriss has undertaken in looking at the future of social work and social care in Scotland: the sometimes chilling post-independence referendum neoliberal scenarios suggested in Imagining the future (Iriss 2014). While their prediction that the state was on the retreat might have been countered by some developments since (eg the rise of populist politics on both the socialist left as well as pro-Brexit right), there seemed an acceptance in all these scenarios that ‘community’ would be an important cornerstone of social welfare service delivery in the future.
    [Show full text]
  • Services for Older People in Moray
    Services for older people in Moray August 2014 Report of a pilot joint inspection of adult health and social care services Services for older people in Moray August 2014 Report of a pilot joint inspection of adult health and social care services Joint report on services for older people in Moray Contents Background 4 Methodology 6 Purpose of this report 8 Summary of inspection 9 Quality Indicator 1 – Key performance outcomes 14 Quality Indicator 2 – Getting help at the right time 30 Quality Indicator 3 – Impact on staff 41 Quality Indicator 4 – Impact on the community 45 Quality Indicator 5 – Delivery of key processes 50 Quality Indicator 6 – Policy development and plans to support improvement in service 57 Quality Indicator 7 – Management and support of staff 64 Quality Indicator 8 – Partnership working 68 Quality Indicator 9 – Leadership and direction 76 Quality Indicator 10 – Capacity for improvement 81 What happens next? 84 Appendix 1 – Recommendations 85 Appendix 2 – Quality indicators 87 Appendix 3 – Gradings 88 Appendix 4 – Inspection process flowchart 89 Joint report on services for older people in Moray 3 Background People in Scotland, as with elsewhere in Europe, are living longer. While many of those people will live independent healthy lives, older people are more likely to have complex health problems which require hospital admission. Many will also require support to enable them to live in the community, either at home or in care homes. The ageing population presents a significant challenge to health and social care in delivering services which meet both the demand and individual’s needs.
    [Show full text]
  • Social Work in Scotland Impact Report
    Social work in Scotland Impact report Prepared by Audit Scotland December 2018 Who we are The Auditor General, the Accounts Commission and Audit Scotland work together to deliver public audit in Scotland: • The Auditor General is an independent crown appointment, made on the recommendation of the Scottish Parliament, to audit the Scottish Government, NHS and other bodies and report to Parliament on their financial health and performance. • The Accounts Commission is an independent public body appointed by Scottish ministers to hold local government to account. The Controller of Audit is an independent post established by statute, with powers to report directly to the Commission on the audit of local government. • Audit Scotland is governed by a board, consisting of the Auditor General, the chair of the Accounts Commission, a non-executive board chair, and two non-executive members appointed by the Scottish Commission for Public Audit, a commission of the Scottish Parliament. About us Our vision is to be a world-class audit organisation that improves the use of public money. Through our work for the Auditor General and the Accounts Commission, we provide independent assurance to the people of Scotland that public money is spent properly and provides value. We aim to achieve this by: • carrying out relevant and timely audits of the way the public sector manages and spends money • reporting our findings and conclusions in public • identifying risks, making clear and relevant recommendations. Social work in Scotland Impact report | 3 Contents Summary of overall impact 4 Introduction 6 Raising awareness and communication of key messages 8 Parliamentary consideration 10 Local consideration of the report 10 National consideration of the report 11 Update on key trends 11 Conclusion 14 Appendix 1: Progress on implementing the recommendations in Social work in Scotland 15 4 | Summary of overall impact 1.
    [Show full text]
  • Health and Social Care Series Social Work in Scotland
    Health and social care series Social work in Scotland Prepared by Audit Scotland September 2016 The Accounts Commission The Accounts Commission is the public spending watchdog for local government. We hold councils in Scotland to account and help them improve. We operate impartially and independently of councils and of the Scottish Government, and we meet and report in public. We expect councils to achieve the highest standards of governance and financial stewardship, and value for money in how they use their resources and provide their services. Our work includes: • securing and acting upon the external audit of Scotland’s councils and various joint boards and committees • assessing the performance of councils in relation to Best Value and community planning • carrying out national performance audits to help councils improve their services • requiring councils to publish information to help the public assess their performance. You can find out more about the work of the Accounts Commission on our website: www.audit-scotland.gov.uk/about/ac Audit Scotland is a statutory body set up in April 2000 under the Public Finance and Accountability (Scotland) Act 2000. We help the Auditor General for Scotland and the Accounts Commission check that organisations spending public money use it properly, efficiently and effectively. Social work in Scotland | 3 Contents Key facts 4 Summary 5 Part 1. Challenges facing social work services 11 Part 2. How councils are addressing the challenges 24 Part 3. Governance and scrutiny arrangements 39 Endnotes 46
    [Show full text]
  • Getting It Right an Overview of Human Rights in Scotland
    1 Foreword This publication presents the findings of a three year project in which the Scottish Human Rights Commission (SHRC) has reviewed research on the realisation of internationally recognised human rights in Scotland. This is not intended to be a comprehensive ‘state of human rights in Scotland’ report, but a prompt for discussion in the development of Scotland’s National Action Plan for Human Rights. The report suggests that while Scotland has made notable progress, it can do better. It has a relatively strong legal and institutional framework for human rights, some examples of positive strategy and policy direction, but the actual outcomes for people often remain inconsistent. Scotland therefore needs a more systematic approach to assure and not assume the realisation of human rights in practice. Strong human rights based legal and policy frameworks must be translated into more consistent, positive outcomes to which individuals are entitled. The United Nations recommends the adoption of a National Action Plan for Human Rights. National Action Plans are evidence based, developed in an inclusive way and independently monitored. They are concrete plans to fill ‘gaps’, build on good practice and help countries look outwards and move forward. Experience from Nordic and Commonwealth countries, amongst others, shows the potential of this approach to deliver real and sustainable improvements in the realisation of rights for all, particularly the most marginalised. SHRC is facilitating an open and inclusive process of development and monitoring of Scotland’s National Action Plan for Human Rights. This will include a National InterAction (a facilitated negotiation of commitments) on International Human Rights Day, 10 December 2012, and various other opportunities for involvement until March 2013.
    [Show full text]
  • Governance for Quality Social Care in Scotland Governance for Quality Social Care in Scotland Governance for Quality Social Care in Scotland
    Governance for quality social care in Scotland Governance for quality social care in Scotland Governance for quality social care in Scotland intervention and for finding lasting solutions. The principles provide the Background backbone for public health developments, for example. In line with legislative changes, social care services are moving towards greater integration with health. In addition, there is closer joint working Human rights and social justice principles underpin social care with education departments in the delivery of children’s services. interventions. Social care aims to promote the empowerment, inclusion New, agreed care governance arrangements are essential within this and liberation of people and enhance quality of life- not just through more complex environment to ensure quality services and statutory direct intervention- but also through increasing capacity to self-help at the responsibilities are effectively discharged. individual and community level. Clinical governance responsibilities and the corporate role of the health board, Chief Executive and other staff are defined in NHS documents but More recently in our history, we learned the importance of individuals no similar document exists for social care in Scotland. shaping their own support and services. This goes beyond listening. This paper aims to set out the principles of effective care governance Changes to our organisational systems, backed up with new policy and and how this is delivered. It is the first stage in a process that will aid the legislation, are now enabling people, not professionals, to have power and consideration of a joint position on governance involving both health and control over what support they receive and how it is delivered.
    [Show full text]
  • Adverse Childhood Experiences (Aces): Interventions in Education
    ESSS Outline Adverse Childhood Experiences (ACEs): interventions in education Dr Lauren Smith 23 April, 2018 Introduction This evidence summary seeks to address the following questions relating to adverse childhood experiences (ACEs) and interventions within the education system: 1. How may ACEs impact young people’s educational experiences? 2. How can schools best support young people with ACEs? 3. What kinds of approaches have been effective in creating the conditions for positive educational outcomes? About the evidence presented below We drew on a wide range of evidence, including academic research in the fields of social work, healthcare, psychology, early years and education in relevant databases (e.g. ASSIA, ProQuest Public Health, SCIE Social Care Online, Social Services Abstracts) and recommendations from specialist organisations (e.g. CELCIS, Scottish Adverse Childhood Experiences Hub). We searched the academic databases, Google Scholar, search engines and key websites using a broad range of terms including variations on concepts including adverse childhood experiences, child behaviour, early life adversity, educational attainment, mental health, outcomes, wellbeing, and trauma informed approaches. There is relatively little robust research into what works to support attainment, wellbeing and other educational outcomes for young people with ACEs. In an evidence summary of the role of health and wellbeing interventions in schools for NHS Health Scotland, White (2017) found a lack of ​ ​ research studies, conducted in the UK and Ireland, examining health and wellbeing interventions in a school setting that report educational outcomes. The research that has been conducted tends to focus on what works under particular circumstances, rather than what will reliably work anywhere (Dyson et al.
    [Show full text]
  • Integrating Health and Social Care in Scotland: the Impact on Children’S Services
    Integrating Health and Social Care in Scotland: The Impact on Children’s Services Part 1: Literature and policy review CELCIS, Children in Scotland and Care Inspectorate June 2018 Integrating Health and Social Care in Scotland: The Impact on Children’s Services Contents Page Page Preface 5 4 Inter-professional and inter-organisational practice 19 5 Data 20 Introduction 6 Summary – Recent Research 20 Methodology 7 Insights from joint strategic inspections of services children and young people 22 Development of legislation, policy and Joint Inspection methodology 22 guidance in Scotland 8 A focus on leadership 22 Statutory requirements in Scotland 8 A strong drive and shared ambition 23 Integration Authority 8 Direction, evaluation, and oversight 23 Chief Social Work Officer Role 9 Widespread implementation of Strategic Commissioning Plans 9 ‘Getting it right for every child’ approaches 23 Annual Performance and Financial Reporting 10 Corporate Parenting responsibilities 23 National Health and Wellbeing Outcomes 11 The knowledge and profile of children’s social work Support in implementation 11 services within the integration agenda 23 Integration Authorities & Children’s Service 11 Excellence in the use of evidence-based Connections to children’s services planning and performance data 23 improvement 13 Collaborative leadership 23 Summary – Legislation, Policy and Guidance 14 Robust self-evaluation 23 Engagement and participation of stakeholders 24 Recent research into health and Benchmarking 24 social care integration 16 Summary – Insights
    [Show full text]
  • Rediscovering and Mainstreaming Community Social Work in Scotland
    INSIGHTS 57 A SERIES OF EVIDENCE SUMMARIES Rediscovering and mainstreaming community social work in Scotland COLIN TURBETT (SOCIAL WORK AUTHOR) NOVEMber 2020 INSIGHT 57 · REDisCOVEring AND MAinstrEAMing COMMUnitY SOCIAL WORK in SCOTLAND 2 Acknowledgements This Insight was reviewed by Helen Allbutt (NHS Education Scotland), Jude Currie (Scottish Association of Social Work), Claire McCartan (Queen’s University Belfast), Lindsay McLaughlin (North Ayrshire Council), Keith Moore-Milne (Asylum and Roma Children and Families Team, Govanhill), Neil Quinn (University of Strathclyde), Fergal O’Brien (Southern Health and Social Care Trust Social Services, Workforce Development and Training Team) and colleagues from Scottish Government. Comments represent the views of reviewers and do not necessarily represent those of their organisations. Iriss would like to thank the reviewers for taking the time to reflect and comment on this publication. The author gives special thanks to all the peer reviewers who provided very helpful comments, suggestions and references to enhance this paper and to Kerry Musselbrook for editorial support. This work is licensed under the Creative Commons Attribution-Non Commercial-Share Alike 2.5 UK: Scotland Licence. To view a copy of this licence, visit https://creativecommons.org/licenses/by-nc-sa/2.5/scotland/ Copyright ©November 2020 INSIGHT 57 · REDisCOVEring AND MAinstrEAMing COMMUnitY SOCIAL WORK in SCOTLAND 3 Key points • Community social work challenges the notion that the role of a social worker is to produce assessment
    [Show full text]