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Corporate Responsibility Report corporate responsibility report 92 Goals 12 72 Nea Odos Caring for the Environment 94 110 External Assurance 38 Report Profile Road Safety CONTENTS 24 Awards and 60 Recognitions Human Resources 07 83 96 GRI Content Index Table Message from Collaboration with Local Communities the CEO 26 52 and Social Work Corporate Quality Service Responsibility Provisionν 5 1. Message from the CEO Dear stakeholders, We are delighted to share with you the 4th Annual Corporate services and culture. A total of 25,441,900 toll passes were Responsibility Report of Nea Odos. registered in 2017. The 172 kilometres of the motorway, 2017 is a landmark year for our company as it marks the crossing 3 prefectures, namely the prefectures of Attica, completion of the construction and the full operation of Viotia and Fthiotida, are constantly improved with widenings, the Ionia Odos motorway, the project that joins 2 Regions, replacements of safety barriers, and redevelopment of 4 Prefectures and 10 Municipalities, and thus creates new parking spaces in order to ensure high quality and safety development potential not only for Western Greece and in transits. Epirus, but for the whole country. The motorway materializes our vision by changing the map of Greece! In Nea Odos, since the first day of our operation, our strategic goal has been to create modern highways which meet The 196 kilometres of Ionia Odos, constructed in compliance European standards, and contribute to the development with the most modern international standards, have a huge of the national economy, ensure the protection of the social and economic impact. environment and improve the quality of life of the wider community. With the operation of the Ionia Odos motorway, the long journey from Antirrio to Ioannina has turned into a safe Furthermore, with the totality of our projects in operation and relaxing journey of 1 hour and 40 minutes! The Ionia and given our contribution to value creation for the country, Odos motorway alignment, led to the upgrade of important the local communities, the wider community, our people, urban and rural centers of the country, such as Ioannina, and our shareholders, we will strengthen our investments Agrinio, and Arta, and offers a better connection to the in reliable organizational systems, innovative solutions and ports of Patras, Astakos and Igoumenitsa. At the same customer service quality standards, for the creation of value time, it improves accessibility to areas with high tourist and is in line with our goal of being an active, socially responsible archaeological interest and thus contributes to the utmost to citizen. local economies. It is noteworthy that the total financial and social contribution of the project is estimated to exceed €3 We will therefore continue our work, making sure that: billion over the entire duration of the concession! -We place particular emphasis on local communities in the The operation of the Ionia Odos motorway itself created more adjacent to the motorway areas, aiming at a better quality of than 250 new jobs and with our expanded team, our goal life through targeted actions and responsibility. remains to offer to each driver the highest possible levels of -We protect the environment and highlight the wealth of road safety, 365 days and nights, across the year, combined every neighbouring area. with high quality customer services. Undoubtedly, the most -We honour the trust of our people and use modern tools to important contribution of the Ionia Odos motorway is the support and maximize their talents. improvement of the road safety levels, improvement which -We provide high quality services that increase the brings the value of the economic and social contribution of confidence of drivers and all our stakeholders. the motorway project to over €500 million during the whole -We ensure the maximum possible levels of road safety concession period. and consistently invest in developing a new generation of responsible drivers. However, we should also mention our project running in parallel, the section of the Athens-Thessaloniki-Evzoni Stelios Pentheroudakis, motorway from Metamorfosi in Attica to Scarfia. Following CEO the completion of major interventions and infrastructure upgrades, this section ensures the easy movement of people and goods, actively contributing to the development of the primary production sector, as well as tourism, GRI 102-14, GRI 102-15, GRI 103-2 Corporate Responsibility 2017 At a Glance Road Safety 522 employees Human Resources in training and minutes € 32,243 8.7 44.6% 69.3% 248 awareness campaigns Nea Odos’ average response women up to 40 years old new hires in 2017! invested on safe driving time for incidents took on a new role in the in training company, following the results on Road Maintenance 9 215 programs in people of the Development Centers participations 2017 106,215 68% more hours 41,281 invested in Road manhours compared to 2016 manhours Infrastructure Repairs 4,615 40% increase 3,154 on Health 29,596 total training hours from 2016 training hours and Safety manhours Our patrol vehicles covered a distance of: invested in Road Infrastructure Inspections 2,824,264 km Cooperation with Local Communities and Social Contribution Quality in Services of our suppliers are national of our supplier payments are aimed at 96.3% and local Suppliers 99.3% local and national suppliers Completed the installation of the wireless 29,910,886 Credit Card Readers at all total passes from Nea 56% 74% POS toll stations Odos’ toll stations increase increase Our Social in the number of in total investments to reached € 83 millions local suppliers local suppliers Product 63,423 69,336 active FAST PASS users Total answered calls on average by the end of each month - 106,158 bottles from the Customer Service Department 28.5% increase from 2016 € 5,698 € 467,818 free passes to disabled people 82 collected from the annual of investments invested with a total value of €353,759 - for stray animal control blood donation programme in local communities 50% increase from 2016 from the Customer recommendations invested in Fast Pass in the motorway Service Department 3,080 and complaints Over OROPOS and Fast Pass € 673,590 Frequent programmes ZERO incidents Organisation and Management Caring for the Environment -of non-compliance with user safety legislation For the 3rd consecutive year, we -of non-compliance with motorway signage have been recognised at the invested in Environmental -of non-compliance with responsible communication principles Over Hellenic Responsible protection and Health & Safety -of corruption Business Awards € 1,082,657 32% increase from 2016 Active member Solid synergies Increase by of social organizations with the business world 2nd CO2 of materials recycled emissions’ 122kg compared to 2016 measurement 19,837 tonnes GRI 416-2, GRI 417-2, GRI 417-3 Project progress 2017 Mission Milestones Delivery of Ionia Odos Kouvaras - Amfilochia section in operation We offer highest levels of safety, together with top Kambi – Perdika section in operation quality services. We pursue excellence in the operation Klokova tunnel entrance – Kefalovriso section in operation and maintenance of our motorways. We recognize the Nea Odos motorway start - Klokova tunnel Frontal Toll Station section in operation absolute need to protect the environment; we take care of Amfilochia - Sellades section in operation our people and we contribute to the country’s sustainable Perdika – Egnatia Odos Bridge section in operation development. Formal handing-over ceremony of Ionia Odos motorway Completion stage 100% 97.40% 94.59% 97.78% 97.83% 97.88% 96.50% 97.10% 95.97% 94.59% 93.65% 90% 91.98% 89.23% 80% JAN FEB MAR APR MAY JUN JUL AUG SEPT OCT NOV DEC MONTH Vision We are determined to change the map of Greece and to become a model for our industry. We create value for the country, our local communities and shareholders, a primary means being our people’s commitment, expertise and knowledge. IONIA ODOS GRI 102-16 10 11 1. Nea Odos The Scope of our Work At the end of 2006, after an international tender offer, “NEA ODOS CONCESSION SOCIETE ANONYME” (Nea Odos S.A.) undertook the study, design, construction, operation, commercial exploitation and maintenance of the “Ionia Odos” Concession project, with a total budget of 1.1 billion euros. The scope of Nea Odos’s activities comprises the construction, maintenance and operation of modern toll motorways. Being one of the most important infrastructure project for Greece, our toll motorways follow European standards and contribute to the economic and social development of the country, but also provide for the protection of the environment. Our primary commitment is the fast and safe commute for all Greek citizens along with the provision of high quality services. Operating 24 hours a day and 365 days a year, Nea Odos has created a secure road environment that significantly reduces travel distances and guarantees prominent road safety and customer service processes. Nea Odos is responsible directly or through its partners for: The design The study of all new parts The construction the preparation of all the necessary of all new parts studies (environmental, road-construction, geotechnical etc.) The operation control and traffic monitoring, emergency event management, routine tasks (i.e. road cleaning)) The management collection of tolls and management of The maintenance Motorway Service Stations (M.S.S.) of the premises, motorway, relevant equipment, vehicles GRI 102-1, GRI 102-4, GRI 102-5 12 13 Implementing an Ambitious Project The total length of the concession project is 380 km and consists of three parts: The Athens – Thessaloniki – Evzonoi motorway section of 172 km length that commences at the Metamorfossi interchange and ends at the Skafria interchange in Fthiotis . In the context of enhancing infrastructure projects following international standards, a 01. great number of works, such as road widening, guardrail replacement, interchange reconstruction, redesigning of existing parking spaces and the creation of new ones have taken place along this part of the motorway that runs through the prefectures of Attica, The Schimatari – Chalkida Viotia and Fthiotida.
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