Annual Report 2017/18 Vision, Values and Strategic Pillars Contents
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A year of transformation Annual Report 2017/18 Vision, values and strategic pillars Contents VISION OUR FOCUS 04 Together, building and supporting a healthy, resilient Jewish Care Victoria belongs to the community – each Highlights and inclusive Jewish community. of us owners and stakeholders. With ownership comes responsibility. We each play a role in ensuring the care of PURPOSE those in most need. The strength of our community is in our diversity and in our togetherness – young and old, rich and Delivering excellent care and support, underpinned poor, healthy and sick, religious and unaffiliated. 08 by Jewish values for the community we serve. Together we are one. President’s message 29 VALUES 6 STRATEGIC PILLARS 11 Renewal and progress Jewish Care’s values are universal and enduring in nature, but are also particular to the Jewish OUR JEWISH ETHOS CEO’s message approach to creating a meaningful life and a strong, Everything we do embodies the spirit and cultural aspects cohesive community. of Jewish life. To purposefully live our Jewish values, and to 30 be responsive, respectful and inclusive of the unique and A sustainable future Our values define who we are and underpin everything diverse needs of the Jewish community. 15 we do. They pervade every aspect of our organisation, Products and services informing relationships amongst colleagues, between OUR CLIENTS staff and clients and between our organisation and the Delivering outstanding client experiences, creating value 32 wider community. Our values are about people - they through service coordination and case management. Honouring our benefactors provide a moral compass for the way we respond to Embracing a client centric service underpinned by the 16 challenges and the decisions we make. principles of Choice, Accessibility, Relationships, Evidence-Based, Advocacy, Independence and Diversity. Strengthening our services OUR PRODUCTS & PARTNERSHIPS 34 ﬢﬧך ﬡﬧץ derech eretz Relevant, innovative, evidence-based programs supported Treasurer’s report RESPECT by genuine community partnerships that enhance access to 19 Through client services and program excellence, quality services for all people within the Jewish community. we treat everyone with consideration and decency Facilities that are convenient, efficient and provide the Empowering through and will always act for the good of society. basis for leading edge service provision. independence 36 קהילה kehilla OUR PEOPLE Financial statements COMMUNITY Supporting a vibrant, professional, contemporary Working together to strengthen our community, environment where people with a passion and initiative will 23 thrive. Attracting and investing in the best and the brightest. to build and support the capacity and resilience Personalisation and choice of individuals and families. 38 OUR SYSTEMS & SUSTAINABILITY Efficient and effective processes and systems that enable Board of governance הכללה hachlala quality service provision and accountability. Ensuring INCLUSION financial sustainability that will secure the future delivery 27 We embrace diversity and work together for of vital services. Learning from experience a just and equitable society. 40 OUR REPUTATION & BRAND Executive team To position our brand to be top of mind in the Jewish אחריות חברתית achrayoot chevratit community for service provision, giving and volunteering. SOCIAL RESPONSIBILITY To ensure repute, relevance and engagement in our 28 Behaving ethically with sensitivity and immediate and broader communities. Celebrating Jewish life acting in the best interests of all. 42 Acknowledgments Highlights 01 02 03 04 05 06 LAUNCH OF 2018 ANNUAL HAND-IN-HANDTM PREPARING EMBRACING KEY CAPITAL NEW STRATEGY APPEAL MODEL OF SUPPORT FOR YOUR COMMUNITY WORKS ROLL ON FOR BETTER NDIS PLANS INCLUSION THROUGH 2017/18 Our new strategic plan for The 2018 Annual Appeal OUTCOMES 2020, ‘Transforming for Our secured record donations of Our Carer Support Program As part of our strategic We have completed a busy year Future’, was published in $3.5 million, demonstrating has enabled over 100 families deliverables set out in the of capital works, investing over A number of exciting changes June 2018 and set out 15 our community’s confidence to successfully prepare for Strategic Plan for 2020, the $135 million to develop Capital have taken place across business priorities. This in Jewish Care to fully invest their National Disability organisation committed to Campaign projects to serve the our residential aged care constitutes a whole-of- in delivering vital services and Insurance Scheme meetings, developing and implementing needs of our community. The environment in embedding organisation approach, from support to our community. of which more than 30 families inclusive practices for all Hannah & Daryl Cohen Family the Hand-in-HandTM model strategic priorities and values have contracted us to manage members of the Jewish Building is progressing well and of support. This model of to branding, responding to their NDIS plans. We were community. Two key initiatives on time. Tenders were sought support and care has had challenges and leveraging also able to secure package undertaken include pledging for construction of the Anne a significant impact on our opportunities to secure a supports five times larger our support with nine other & Eric Smorgon Active Living Elders, improving their quality sustainable future for the than what they were receiving faith-based organisations to Centre and Senior Aged Care of life and general wellbeing. Jewish community. through their previous providing inclusive services Precinct in Carnegie, both to be arrangements, prior to moving and working towards achieving executed before end of 2018. to the NDIS. Rainbow Tick Accreditation. 4 JEWISH CARE ANNUAL REPORT 2017/18 JEWISH CARE ANNUAL REPORT 2017/18 5 Highlights 07 08 09 10 11 12 RELIEVING PARTNERING STAFF AND GEN17 SURVEY STANDING THE BEST PEOPLE FROM WITH OUR VOLUNTEER Jewish Care was one of the AGAINST ABUSE PRACTICE HOUSING STRESS VILLAGE KITCHEN AWARDS major sponsors of the Gen17 COMMENDATION Survey that measured the Jewish Care brought together eight other communal AWARD Our Community Housing provides The partnership between The 2017 Staff & Volunteers extent of change that has organisations to take a stand transitional and long term Jewish Care and Our Village Service & Excellence Awards occurred within the Jewish against family violence and Jewish Care Victoria was housing options to relieve people Kitchen enables families honoured staff members and population. We were consulted joined in the annual walk as awarded the highly regarded experiencing housing stress. experiencing tough times to volunteers who have achieved in designing and formulating part of White Ribbon Day. The Best Practice Commendation enjoy healthy and deliciously 5 to 40 years of service, and survey questions, and our joint effort was intended to Award from the Australian Thirty six units were completely cooked shabbat meals. recognised the outstanding involvement in helping raise awareness about the Aged Care Quality Agency refurbished by creating more achievements of exceptional to propagate the survey prevalence of male violence for implementing continuous open spaces for dining and People with disability living at staff at all levels of Jewish Care resulted in an impressive against women and saw more improvement plans across living, and with upgrades to The Manders Villas assisted and the contributions made outcome receiving over than 1000 people converge at our services to address both bedrooms and bathrooms with organising, storing and by volunteers. The two main 8,700 responses. The survey Federation Square. Leading expectation and satisfaction including laundry facilities distribution of kosher meal awards; Samuel H. Harris and has informed our strategic up to White Ribbon Day, our levels of clients. to each unit. Additionally, parcels to clients. Volunteer of the Year were priorities and will continue to male staff were invited to sign Jewish Care Board has resolved presented to Ora Glickman and provide vital information for an open pledge committing to to add more units to this site David Wilden, respectively. decision making, resourcing as part of our commitment to and allocation of funds for stand against abuse. improving housing outcomes for service provision. the community. 6 JEWISH CARE ANNUAL REPORT 2017/18 JEWISH CARE ANNUAL REPORT 2017/18 7 President's message I am pleased to present my 2018 report to our members, supporters and the community. MICHAEL DEBINSKI This is my sixth year as President of developments, strong leadership, for our Elders to be more homelike Jewish Care, and I am privileged to committed and capable staff and focused on residents’ individual be part of an organisation that cares and volunteers, and an actively needs and aspirations. deeply about helping our Jewish supportive community. community – our elders, people living An important question is how do with disability, people experiencing Over the past twelve months, the we continue to deliver quality poverty, vulnerable children and Jewish Care Board and Executive services to our community in an families and Holocaust survivors. have set a course for the future, environment where government adopting new values and a strategic subsidies do not meet the increasing We are at a significant time of plan, “Transforming for Our cost of these services? reform, change and scrutiny of Future”, to deliver services that are social service programs