DE LOS REYES, ALPHA NESHAMA ONG

PERSONAL INFO

Birth date: March 14, 1986

Parents: Rev. Virgilio F. de los Reyes Ma. Rhodora O. de los Reyes

Siblings: Vernon Ezekiel O. de los Reyes Chris Ezra O. de los Reyes Grazielle O. de los Reyes

Manila Add.: 2611 Corinthians Executive Regency Cor. ADB Avenue, Ortigas Ctr Ortigas, Pasig City

Provincial Add.: B4 L2 Via Monte de Pieta St. Ph1 Fortezza Crown Asia, San Isidro Cabuyao, Laguna

Contact No.: +632-917-9556999 Email add.: [email protected]

SUMMARY

I am always dependable. I do the job I am supposed to do every time. A great employee like me can be counted on always and I have my work done right, when it is supposed to be done - it is a forgone conclusion that I will, and no one else has to spend any time worrying about it.

I am a team player. I don't constantly seek out attention or hogs the limelight. I know how to take direction and to take criticism; direction and advice make it work for me when I am doing my job.

I always guard the confidential nature of my business dealings and protect everyone's privacy. I constantly seek ways to improve my skills and knowledge. I also deal with such issues with privacy and diplomacy.

Last but certainly not least, I have a great attitude, because it helps make work great for everyone else by having a good spirit.

PROFESSIONAL EXPERIENCE

 Philplans First, Inc. 12th Floor iACADEMY Building 6764 , 1226 Makati City

PhilPlans is the leading pre-need company in the providing innovative pension, education and memorial programs that build financial security for the future. On April 19, 1989, PhilPlans was registered with the Securities and Exchange Commission (SEC) and was launched on October 12, 1989. On October 1, 2009, Philippines First Insurance Company, Inc. (PhilsFirst Insurance) and Systems Technology Institute, Inc. (STI) took over ownership of PhilPlans from the Philippine American Life and General Insurance Company (Philamlife). With Php41.3 Billion (audited) in its Trust Fund, PhilPlans is the most stable pre-need company today.

~Executive Assistant to the Vice President of Head Office Operations April 3, 2013-Present

Coordinate meeting schedules, appointments, reservations and the like. Organize meetings involving multiple executives and third party. Filter clients and visitors’ calls and email concerns including docs for signatures etc. Plan, organize and coordinate functions and special activities internally Assist the VP and other heads of Operations with their preparation of business presentations etc. Prepare and/or oversee internal and external letters, faxes, memos and mass emails Monitoring-Call and Email handling team of Operations Department Monitoring and liaising East West Bank and BDO Outstanding Cases Organizing documents of whole Operations Department Reports Management: Daily, Weekly, Monthly, and Quarterly basis

 Planters Development Bank-Head Office 314 Sen Gil J. Puyat Ave. Makati City

Planters Development Bank (Plantersbank) is the largest privately-owned and managed bank with a complete range of commercial banking products and services especially geared towards promoting the interest of Small and Medium Enterprises (SMEs).

~ Corporate Communications Program Officer November 7, 2012-March 8, 2013

SME Center for Asia Activities Publicity Marketing SME Center Training Programs and Activities SME Speaker Series and SME Academy PDB Foundation

 BusinessWorks Inc. Unit 26-F Fort Palm Spring Condominium 30th street cor. 1st ave. Bonifacio Global City, Taguig Philippines

BusinessWorks, Inc. (BWI) is a company that specializes in high-impact training and development programs, seminars, productions, and publications. Since its incorporation in 1990, BWI has served over 100 clients from various industries, including companies such as Citibank, Philips Semiconductors, Accenture, Smart Communications, Bristol- Myers Squibb, and United Laboratories, Shell, SM Supermalls, and many others. Headed by multi-awarded management trainer and media personality Anthony N. Pangilinan, BWI’s pool of trainers consists of top-caliber consultants who are the best in their respective fields.

~ Operations Head May 13, 2011- October 15, 2012

Regularly supporting the General Manager Ensures operational activities run smoothly and efficiently Provides leadership, briefing and limited supervision within the pool of assistants Promotes business by maintaining good customer relations Blocking of Schedules of consultants Collating Post Evaluation Forms Construction of Contracts, Proposals and Training Requirements etc. Saturation of possible clients (email) Briefing of Training Assistants Client Coordination Production of Workbooks, Manuals and Power points Check Request Process Replenishments, Liquidation Process Handling Training Inquiries (Phone call and Email) Filing of documents Office Supplies Requisition Travel Bookings Decision-Making: operations and training matters

~Project Coordinator NLTSGO- Dept. of Education November 2011 YES CAMP-Dept. of Education May 2012

Headed YES CAMP and National Leadership Training for Dept. of Education with more than 10,000 participants for 2 consecutive years transpired in Teachers Camp-Baguio City Talent Handling (ABS CBN, TV5 and GMA) Coordination with almost 500 staffs, teachers, school heads, DECS and media handlers Programme Preparation Creation of Budget Proposal

 Thomson Reuters Corporation- Philippines 6/F Three World Square Bldg. No. 10 Upper McKinley Road, McKinley Town Center, Fort Bonifacio Global City, Taguig, Philippines 1634

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization.

~Management and Wealth Investments Data Analyst- Lipper Hedge Fund July 12, 2010-May 6, 2011

Manage hedge funds’ performance. Sending email invitation to Fund Management firms for new funds. Bring up to date monthly or quarterly fund performance on Lipper TASS database. Respond to service request from internal and external clients and colleagues through phone call and email. Analyze and study fund prospectus, offering memorandum and disclosure documents from fund houses.

~Front Desk Officer and Admin. Assistant February 3, 2010- July 2, 2010

Data entry: Business cards, consolidate office supplies requisition forms, company directory. Filing of documents: delivery receipts, airway bill invoices, transmittal slips, shuttle service log sheets, office supplies requisition forms, Memos from Building Admin Office, Phil. Food Service Group’s job order, visitor’s log sheets

Answer and Direct calls to the right person/received messages/ answer inquiries/ directing visitors to the destinations or meeting rooms, Assist applicants. Receive and sort mails and deliveries. Prepare airway bills, contact courier for pick-up/ follow-ups, transmittal slips for documents to be sent to Ayala-FGU/ internal employees. Send PIN DETAIL REPORTS/ MY EXPENSES documents to the receptionist of AYALA-FGU. Make reservations for meetings over the phone or e-mail and face to face. Check meeting rooms if they have whiteboard marker and eraser. Arrange seats before and after each meeting. Calling food establishments for delivery, calling Taxi companies for guest?s drop-off and pick up. Photocopy and fax documents, scanning documents. Follow-ups of Vendo Refund, Package and Supplies delivery. Distribution of Office Supplies.

WORK EXPERIENCES AS AN UNDERGRAD/WORKING STUDENT

 E-Pldt Ventus 415 Libertad St., cor. Arayat St. F. Ortigas Jr., cor. Garnet Rd. Mandaluyong City

With more than 7,000 employees, ePLDT Ventus delivers a wide range of customer interaction solutions to an impressive array of Fortune 500 customers in the U.S., Canada, United Kingdom and the Philippines. Offers innovative and customized solutions, superior customer care support that help clients meet their business needs and support their growth plans.

~Advanced Technical Support Representative June 2009- January 2010

Helpdesk Support Remote Desktop Troubleshooting Product Installation Product Activations Service Dispatches Satellite Dish Support Desktop and Laptop Hardware Support HDTV Support Digital Audio and Imaging Support Universal Remote Control Billing Concerns Promotions and Updates

 APAC Customers Services Inc. Plaza C Northgate Cyberzone Filinvest Corporate City Alabang, Muntinlupa City Philippines

APAC Solutions - Delivering Results One Customer at a Time. APAC is a multinational leader in the customer care services and solutions industry with nearly 35 years experience and more than 8,300 contact management employees throughout the U.S. and Philippines. APAC Customer Services, Inc. is a leading provider of integrated customer care and acquisition services.

~Customer Service Representative (inbound- Pharmacy Services) September 2006- May 2008

Handles Health Insurance account of international clients Assists Pharmacists in processing claims and any billing concerns Provides appropriate medications covered by the plan (generic and brand equivalent) Assists healthcare providers, in acquiring Prior Authorization, for a specific medication.

 Globalstride Inc. 25/F IBM Plaza, Eastwood City Cyber Park, Libis, Quezon City Metro , Philippines

The leading provider of value-based, best-in-class, customer solutions to the international market. The company assembled resources and capabilities to provide the infrastructure, skills, experience and capital necessary to enable the provisioning of world-class customer care in a timely, seamless, and cost-effective manner.

~Customer Service Representative (outbound- Publishing Account) December 2005- May 2006

Offers free subscription to qualified proprietors in the U.S. (pharmacy managers, freight industries, etc.)

 Viva Video City #226 Shoe Ave. Sta Elena, Marikina City

With the video industry consistent positive growth rate, the opportunities in the retail side of the business became too attractive and thus, was born Video City. From a strictly Sell Thru chain based solely in SM Malls (the Philippines? largest retail/commercial/entertainment chain), Video City expanded aggressively into the high margin yet lower cost off mall rental market. This has transformed Video City into one of the largest video retail chains in the country.

~Customer Service Associate May 2004- May 2005

Saturation of customers: house to house, through phone call Selling of related stuffs and accessories Front-liner of the team Retrievals of vcds through phone call and house to house

EDUCATION

La Consolacion College-Manila #08 Mendiola Street Legarda, Manila Bachelor Of Science in Business Administration Major in Business Management S.Y. 2005-2009

Philippine School Of Business Administration- Quezon City 1029 Quezon City. Bachelor Of Science in Accountancy S.Y. 2002-2003

Marikina Science High School Sta Elena, Marikina City S.Y. 1998-2002

Roosevelt College Cainta , Cainta, Rizal S.Y. 1993, 1996-1998

BF Homes School Almanza, Laspinas City S.Y. 1994-1996

Grace Christian High School Grace Avenue, Quezon City S.Y. 1990-1994

SEMINARS and TRAINING

. Seminars on the significance of Time Management and Priority Development and Expounded on the Art of Positive Thinking . Communication Skills, Customer Values, Customer Relations Workshop, Personality Development, Grooming . Basic Business Management Seminar/ Practical Skills Training / Finance, Banking and Marketing Seminars

. Managing the Human Side of Change, Leadership Seminar, Business Development Seminar . Strategic and Operations Management Training and Setting up and Managing Effectively Career Education

REFERENCE

Mapet Santos HR Manager-Plantersbank Head Office Makati 02-8845511

Irene Madlangbayan Project Coordinator-Businessworks Inc. 02-8043500

Erwin Olavere Law Professor-La Consolacion College Manila and St. Paul University Manila 0917-6233281

I hereby declare that all information provided is true and correct to the best of my knowledge.

______ALPHA NESHAMA O. DELOS REYES Applicant