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Traditional Airport Model Re-Envisioned by Christchurch Airport

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Traditional Airport Model Re-Envisioned by Christchurch Airport OFFICIAL MAGAZINE OF THE NEW ZEALAND AIRPORTS ASSOCIATION July 2017 TRADITIONAL AIRPORT MODEL RE-ENVISIONED BY CHRISTCHURCH AIRPORT Also in this edition ... New towers at Nelson and Wellington ........... p4-5 Resilience key at Queenstown .............. p6-7 New tech for air navigation ..................... p8 Invercargill winning design ........................... p9 Rotorua tourist gateway ................. p10-11 New terminal for New Plymouth ....... p12-13 Unique Whangarei attraction ..................... p14 Beca airport projects... p15 Baggage system challenges .................. p16 Malcolm Johns, Christchurch Airport chief executive (left), signing an exciting developmental partnership with Hangzhou-headquartered E-commerce firm Alibaba (pages 2-3) Level 6, Perpetual Guardian Building, 99-105 Customhouse Quay, Wellington | PO Box 11369, Wellington 6142 | +64 4 384 3217 | nzairports.co.nz Christchurch to Revolutionise Traditional Airport Model Overseas visitors to Christchurch International Airport (CIAL) can expect to have their experience “fundamentally reshaped” in coming years, as advanced technologies are collectively harnessed to deliver extremely personalised interactions and services. Iain MacIntyre initiative is predicated on a newly household in China that is ‘pre- launched developmental partnership qualified’ as wanting to visit Furthermore, with that interaction with Hangzhou-headquartered New Zealand — our focus is on extending to visitors before they leave E-commerce firm Alibaba, explains providing value and not volume.” their own country, as well as while in CIAL chief executive Malcolm Johns. New Zealand and when back home, Mr Johns says Alibaba’s Fliggy the multi-tiered initiative is expected to “Alibaba has one of the biggest travel/social media platform and have significant domestic and export databases in the world — 440 million online payment offering, Alipay, will potential for local, small-to-medium Chinese,” he says. play key roles in stimulating that interactive process. businesses. “You have two choices with that — you can throw a pebble into an ocean “If we know that a household in Tianjin, Partnering to target and hope you hit something or fire a for example, is interacting through Initially targeted at the growing rifle at a rain drop. We’re interested Alibaba’s platforms with someone who Chinese passenger market, the in having a conversation with a single has visited New Zealand, we are CIAL’s autonomous Smart Shuttle 2 NZ Airports Magazine | July 2017 able to begin the process of drawing Augmented airport reality “For us, the notion of a virtual terminal them down the funnel to visiting has two dimensions to it — one is New Zealand themselves. Another key aspect of the airport what is the medium to long-term company’s initiative is the utilisation trajectory for retail if we don’t have a “We want to be able to suggest to of augmented reality and artificial digital component to it and the other them the best way to get the most intelligence to enhance the passenger is that people under 25 don’t interact out of their experience of coming to arrival experience — albeit, as these with airports in the same way that New Zealand. Depending on their developments are currently in a people over 25 do. And, in terms tastes, that could be anything from commercially sensitive stage, Mr Johns of New Zealand, people under 25 taking photographs of birds, going could only provide a teaser of that make up a significant proportion of for small hikes to simply being in a “virtual terminal” experience. international travellers.” predominantly metropolitan area. “So, say we know you’ve just arrived In regards to current developments on “Because we have a partnership with on a flight from Auckland, we’ve the project, Mr Johns says the roll out all 13 regions of the South Island and already asked you where you are going of both Fliggy and Alipay has recently most of the major tourism companies, and there are ten of you going to the commenced and trials will continue on we are able to use Alibaba’s database same place — we will then organise for the autonomous offering and in other an autonomous shuttle to be ready to in a way that assembles that areas. A related business-to-consumer meet and take all of you to that place. proposition to best meet the known platform, Tmall Global, is expected interests of that household. “We have 6000 people working on, to be in place about this time next “Alipay users in New Zealand will also and 34,000 people going through, year, with the whole project due to be be generating data and a pre-qualified this campus every day. If we can operational for the Chinese market set of behaviours, so when they go consolidate that down to a continuous within two years. back to China we know when they 24/7 transport system that is have a birthday or anniversary coming economically and environmentally Interactive airport up and what ticked their boxes while acceptable, we can reshape the way Looking ahead, Mr Johns says as well they were here.” people move around the campus. as opening up the interactive concept “As another conceptual example, if to other markets, CIAL’s aim within five Smart exporting you arrive from China and are walking years is for all airport visitors to be “as Additionally, Mr Johns says CIAL’s through our terminal, we want to be interactive with us as you are with the initiative will enable “micro-exporting” able to use augmented reality so you rest of your life today”. connections to be established between see all of our signs in Mandarin. Why “Right now, most airports continue to would we put up a physical sign, when small-to-medium businesses in the run an analogue approach to how we we can provide you with a personalised South Island and those individual communicate with you, yet you are digital sign?” Chinese households. fundamentally interacting with your world in a non-analogue way. So we “For example, salmon farmers in the Future retail have to bridge that gap if we want to Mackenzie Country have their stocks Mr Johns says CIAL’s current initiative stay relevant to your lifecycle, day in, cleaned out by tourists in the summer forms part of its overall post-2011 day out. time, but they still produce the same earthquake recovery strategy, which fish in the winter time when there “If we are able to do that, the includes a target of accommodating 8.5 are no tourists. So instead of having conversations we will have with you and million passengers per year by 2025. one sale, if you can then have two or the services we will be able to provide three in a year, you can start soaking On target for that goal, with the airport to you can exponentially grow. Utilising up that winter production into the having achieved a record 6.3 million core data, autonomy and augmented export market. passengers in the 2015-2016 financial reality to reconceptualise the way that year, he adds that the concept is also people interact with airports is at the “Alibaba has proven that where they a means of addressing changing core of what’s driving us.” can create a one-on-one exporting retail dynamics whereby technology relationship, the producer ends up is disrupting the traditional buyer and substantially better off than going seller relationship. through a traditional consolidator “The concern for us is what is the whereby their product tends to be future for airport retail if it can be commoditised from that time forward disintermediated? As an example, with people layering margins on top my wife can buy her perfume of margins. through AliExpress, have it delivered “Plus of course micro-exporting to her door whenever she wants it generates parcel freight which sits very and so doesn’t need to wait for duty nicely in the bellies of aircraft.” free any more. Level 6, Perpetual Guardian Building, 99-105 Customhouse Quay, Wellington | PO Box 11369, Wellington 6142 | +64 4 384 3217 | nzairports.co.nz 3 Modern Towers for Wellington and Nelson Airways New Zealand is advancing construction of two new air traffic control towers at Wellington and Nelson airports, purpose-designed to meet the unique requirements of the airports they serve. Iain MacIntyre ultimately selected location providing Noting that particular eye height will maximum visibility. be achieved without “construction Describing the Nelson Airport facility costs becoming unrealistic”, Airways as a “very functional tower, appropriate Wellington tower for a busy regional airport”, Airways New Zealand project manager Peter interim chief executive officer Pauline Replacing an existing 60-year-old Rivers adds that resilience also Lamb says the $7.5 million newbuild tower, Wellington International Airport’s featured heavily in the planning and will bring an end to navigation services new $18.7 million facility demanded design of the new 32-metre-high and being located on top of the airport specific solutions in regards to location, eight-floor tower. terminal building. resilience and design, says Ms Lamb. “Because Wellington has a higher “We are currently located on top of a “Every time the terminal fire alarm went earthquake risk than some other areas, hill which gives a good view, however, off there was disruption to service,” we’ve built this tower to 100% of the regulations relating to obstacle-free zones says Ms Lamb. commercial code for earthquakes, around the surface of an airport mean we “So, having a standalone tower adds to have had to find a new location. we’ve made it tsunami proof and the resilience of the service resilient as possible,” he says. “We surveyed 18 sites around the “It is also being built to modern airport to find the best possible location “It is base isolated, has concrete shear standards in terms of seismic for visibility and that took about a year.
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