Worcestershire Care Services Directory 2018/19

The essential guide to choosing and paying for care and support

In association with

www.carechoices.co.uk Looking for a care home? We offer a free service, to help you make the right choice

Having successfully helped hundreds of families, and with over 10 years’ experience in the industry, we are here to make the process of finding a care home a lot easier. We have a vast knowledge of the care home sector and we offer a large portfolio of care homes to choose from. We will always match the care home to the needs of the client. Our Advisors appreciate the need for confidentiality, sensitivity and reassurance at all times, and are available at a time to suit you, including evenings and weekends.

The Service Funding Advice Care Homes

At How to Find a Care Home you How to Find a Care Home work with How to Find a Care Home works will find that all our Advisors have a self funding clients, and clients that extensively with hundreds of care high level of experience and a great are funded by Social Services and the homes in Worcestershire, the West understanding of the problems you NHS. Our Advisors are able to give Midlands and also nationwide. Whether face when looking for a care home. information about the implications you are looking for Residential, Nursing The personalised support we provide of these types of funding and what or Dementia Care, we can help you. will enable you to choose the right benefits are applicable, so that an care home whether it is for yourself, informed choice can be made. your family or a friend.

Call the number below to speak to one of our Advisors 0800 193 0443 E: [email protected] www.howtofindacarehome.uk We are here to make a difficult decision easier. Contents

Welcome from Worcestershire County Council 4 Essential checklists Assistive technology 13 Welcome from Worcestershire Care Association 6 Home care 21 Care homes 41 Where do I start? 6 Residential dementia care 44 First steps and assessments, staying independent in your home

Services for carers 14 Assessment, benefits and guidance

Care in your own home 17 How it can help, paying for care at home

Home care providers 27 A comprehensive list of local agencies

Housing with care 35 The different models available

Specialist services 36 Disability, impairment and mental health support, end of life care and advocacy

Care homes 39 Types of homes, activities in care homes and residential dementia care

Paying for residential care 45 Understanding the system

Important information 48 Further help and information

Residential care in Worcestershire 53 Comprehensive listings by region

Useful local contacts 66 Useful national contacts 68 To obtain extra copies of this Directory, free of Index 70 charge, call Care Choices on 01223 207770.

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions.

This Directory is available electronically at www.carechoices.co.uk. There is also a Alternative formats Browsealoud option for those requiring the information in the spoken word.

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 3 Welcome from Worcestershire County Council

Welcome to the 2018/19 Worcestershire Care appropriate standards. We wish to help people Services Directory which provides information make the right decisions for their care needs and to for adults on a range of social care services that promote independent living as much as we can. are available across the county. Some of these are provided directly by the council but most I hope you will find this Directory useful and if you are provided by private, voluntary, or charitable require any further information about the many organisations who already support thousands of services available in the county then please do not adults with social care needs. hesitate to contact us through our Adult Contact Team on 01905 768053. Our aim is for people to live independent lives to keep them happy and healthy and to support them having greater choice in the services they access, and how they access them. This Directory is for everyone, to help people to independently make the right decisions for the future at the right time. The directory is complemented by other information sources such as the Your Life Your Choice website Avril Wilson http://www.worcestershire.gov.uk/info/20500/ Interim Director of Adult Services adult_social_care Worcestershire County Council We are committed to working with providers of Contacting the council social care to raise standards and maximise the Tel: 01905 768053 quality and choice of services that are available in Email: [email protected] Worcestershire. We work closely with providers Web: http://www.worcestershire.gov.uk/ to ensure that people’s needs are met and liaise info/20500/adult_social_care with inspectors to ensure that care providers meet

Introduction Staying as independent as possible is important to all. More details are provided on page 7. We’ve to everybody. This Directory contains information been working to make this process more open and about the care and support services available to proportionate to your needs but are always glad help you to do this, whether you choose to remain for feedback to improve our conversations further. at home, move into a housing scheme that provides The information you provide will help us determine some care or consider moving to a care home or whether you are eligible for financial support via a care home with nursing. Personal Budget, which allows you to buy in your own support and take control of your situation. Your first step to accessing services is to have a conversation with Adult Social Care to discuss Depending on your level of income or savings, you your specific needs, what options are available to may be expected to pay some or all of the costs you within the community and what you might towards your care and we can advise on this through consider if these don’t fully meet those needs. a financial assessment. If you are expected to pay The Care Act calls this a ‘needs assessment’ and for the whole cost of your care (commonly called a it’s free, irrespective of your income and available ‘self-funder’), we can still advise on the best options

4 Search for care at www.carechoices.co.uk to find support in your area for your care in order to help you get the most for Comprehensive lists of care homes and care homes your money. This is discussed on page 23 for those with nursing in Worcestershire start on page 53. paying for care at home and 45 for those paying for We also have some information and advice about care residential care. You will find information on benefits decisions, including finding care in another county, you may be able to claim on page 46. making a comment or complaint about a service and how solicitors can help you, starting on page 48. Support or care to help you remain living in your own home may be the option that best suits your All of this information and more is also available circumstances. Things you can do to make life easier to you through our Your Life Your Choice at home, what is available and how you can access website and the links on that site. Visit it are explained on pages 10 and 11. A list of local http://www.worcestershire.gov.uk/info/20500/ home care providers begins on page 27. adult_social_care or contact the Adult Contact Team on 01905 768053. Useful checklists featuring questions to ask providers are also included in this edition. The home care checklist is on page 21, another addressing care homes is on page 41, while one covering residential dementia care is on page 44.

Finding care in your area Looking for care in your area? Want to know the quality of care provided. quality rating of providers you’re considering? Care Choices, publisher of this Directory, has a website You can also view an electronic version of this providing comprehensive details of care providers as Directory on the site and have it read to you by using well as essential information. the ‘Browsealoud’ function. Visit www.carechoices.co.uk You can search by postcode, county or region for care homes, care homes with nursing and home care Worcestershire County Council does not in providers that meet your needs across the country. any way recommend or endorse any of the organisations listed in this Directory, other than Your search can be refined by the type of care you services directly delivered by the council. The are looking for and the results can be sent to you by information in this Directory relating to other email. They can also be saved and emailed to others. Providers of Goods and Services is for general information purposes only and does not purport to provide recommendations or make any offer The website includes detailed information for and does not guarantee the quality of the goods/ each care provider, including the address, phone services. Other providers of goods or services are number and the service’s latest CQC inspection available. report and rating (see page 50), indicating the SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start? www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests

www.carechoices.co.uk

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 5 Welcome from Worcestershire Care Association

Worcestershire Care Association (WCA) is pleased to disability. Membership continues to grow and be associated with this publication produced by Care represents a significant proportion of the care sector Choices. We hope you find this Directory useful in in each area. Members work together to help each your search for appropriate care in Worcestershire. other and share best practice, talking to the local authorities as a group to ensure their voice is heard. We are a not-for-profit organisation which represents the care industry in Worcestershire. We also run conferences for care and support Although we are part of the West Midlands Care providers to help them to share best practice and Association family, The Worcestershire Care learn from one another, with an aim to improve the Association can trace its routes back to 1986 as the quality of care across Worcestershire and the West Hereford and Worcester Association of Care Home Midlands. Proprietors. The Association merged with the West Midlands Care Association in 2005. WCA works closely with other Associations around the country and nationally and draws upon the large At WCA, we pride ourselves on offering the crucial network and resources available from our parent support care providers require to deliver sustainable organisation the West Midlands Care Association. excellence within the community. We have a close This enables us to spread the local message to the working partnership with the Worcester CCGs, Government and national organisations. It also helps Worcestershire County Council, Skills for Care and the us to gather best practice and learning from around Worcestershire Care Homes Excellence Partnership. the country.

The strength of the Association lies in its membership, Globe House, Park Lane Halesowen B63 2RA drawn from across the county, embracing learning Tel: 01384 637116 disability, mental health, nursing care, supported Email: [email protected] living, dementia, residential care and physical Web: www.worcs.care Where do I start?

Whether you are looking for advice and help for We can support in both situations but will never yourself, for a loved one or for another, the first step make long-term plans for someone when their life is is to contact the council, so we can discuss what it in crisis; it’s always better to address that need first is that you need. We will learn what’s important to before considering where we go from there. If you you and, by talking together, we can hopefully help do need support on a long-term basis we will talk you to find the support that best suits your needs, to you some more to complete an assessment that whether this is freely available or whether we need determines whether, and how much, you would be to look at support which has a cost. This approach is asked to pay towards the costs of your care. intended to be both proportionate and personal to you and your individual circumstances. This way of If you are assessed as needing to pay the full costs of working together also ensures you have control over your care, you can make arrangements for yourself the decisions discussed. but, as a result of your conversations with us, you will have a much better idea of the range of options You may only need support for a short while or it that are available to you and what to look for when may be you need something a little more long-term. purchasing services.

6 Search for care at www.carechoices.co.uk to find support in your area Your assessment conversation If you appear to have care or support needs, you have • your emotional wellbeing; a legal right to an assessment of your care needs and • your diet; and finances. Councils are statutorily obliged to support you in this, regardless of whether you access their • any health and medical treatments you need. services. The assessment (which is free) will consider: You can contact the council for information and • what your main needs are; advice by calling the Adult Contact Team. • what strengths and resources you are able to Tel: 01905 768053 draw on; Email: [email protected] • what options are already available to you to Web: http://www.worcestershire.gov.uk/ support with these needs; info/20500/adult_social_care Write to: CFRT, PO Box 585, Worcester WR4 4AD • how you can best be supported to live as independently as possible; If you find this difficult you can ask a friend, relative or your doctor to do this on your behalf. • your home and how you are coping in it;

Personal Budgets If you are eligible for support from the council, you Personal Budget may be taken by an eligible person: may be offered a Personal Budget. • in the form of a Direct (cash) Payment, held directly by you or, where you lack capacity, by a A Personal Budget is the amount of money that ‘suitable person’; or the council allocates to eligible people to help fund their care and support. The amount you may receive • by way of an account held and managed by the will depend on your eligible needs and the costs of council in line with your wishes, or as an account meeting those needs. The money can be either a full placed with a third party (provider) and accessed or a partial contribution to such costs and should by you in direct negotiation with the provider; or be spent in line with a support plan that has been • as a mixture of the above. agreed by both you and the council. You may also choose to pay for additional support on top of the Personal Budgets cannot currently be used to pay budget. Any eventual contractual agreement for for residential care. services is between you and your care provider, not the council. Information on paying for care can be found on page 23 if you are receiving home care and page 45 if you Depending on the local authority’s policies, a are moving into a care home.

Assessments from hospital If you have been admitted to hospital and you might conversations are completed. This support can need care on discharge, you may be referred to be provided for up to six weeks. During this time, the Patient Flow Centre. This referral is completed discussions surrounding any contribution you may by the ward staff. Ward staff should work with you have to make for any ongoing services will take to restart any services that were in place prior to place. admission. If returning home from hospital is not possible, you If you are able to return home but require support, may be offered a discharge to assess bed. This is to the Patient Flow Centre will arrange for support allow people who need assessments of their care to to be provided in your home while assessment have an opportunity to further recover and time to

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 7 make a decision outside of a busy hospital setting. you whilst you are under the scheme. Once an These placements are usually for up to four weeks. assessment of your long-term care needs has You will be allocated a social worker who will meet been completed, you may be removed from this with you and your representative to assess your scheme. needs and discuss your options. You may also be considered for NHS Continuing Healthcare funding, There will be further discussions with a Social see below for more information on this. Worker if you do require services and a financial assessment will be completed to clarify what If it is felt that NHS Continuing Healthcare is contribution you might need to pay for ongoing appropriate for you, there will be no charge to services.

Reablement Reablement (sometimes called rehabilitation) is skills and confidence to do things for yourself. It an intensive short-term service that helps people can also mean that you do not start to depend on regain skills and confidence, for example, after a fall support that could cost you money. For example, or hospital stay. You will need to have an assessment a reablement worker could help you regain your of your care needs to decide if you are eligible for confidence following a fall or provide support that reablement. If you are eligible, a reablement worker enables you to prepare a meal if there has been a will support you for a limited period. change in circumstances that means you need to cook. Through reablement, they may also identify Reablement usually helps people to learn or re- pieces of equipment that could support you to learn daily living skills. Reablement is not about regain or maintain your independence for a long as doing things for you, it’s about giving you the you can.

Intermediate care Intermediate care aims to give recovery and to manage for themselves with any necessary rehabilitation support to help older people regain additional support. their independence when they come out of hospital or, just as importantly, prevent them going unnecessarily into hospital.

Intermediate care can be provided in your own home or in a care home, depending on local policy and your specific needs. It can be provided by care staff, occupational therapy and physiotherapy, with additional support provided by the local GP surgery, social workers and community nurses. This combined resource helps people to regain their independence and feel confident in their ability

NHS Continuing Healthcare NHS Continuing Healthcare is a package of in a person’s own home. continuing care that is arranged and funded solely by the NHS. This is free of charge, wherever it is There are national eligibility criteria for NHS delivered. NHS Continuing Healthcare support may Continuing Healthcare and eligible people will have be provided in a nursing or residential care home or been assessed to have a ‘primary health need’.

8 Search for care at www.carechoices.co.uk to find support in your area Personal health budgets A personal health budget is an amount of money to support they receive. support a person’s identified health needs, planned and agreed between the person and their local NHS The NHS Choices website can be a good source of team. The aim is to enable people with long-term general information on these subjects, visit conditions and disabilities to have greater choice, www.nhs.uk flexibility and control over the healthcare and

Supporting your independence Care and support is the term used to describe the and friends as well as the help provided by the help that some people with illness or disability need council and other organisations and the help that to promote their wellbeing so that they can live a life people may buy themselves. that is as fulfilled and independent as possible. If you are caring for a family member or friend, you Care and support can include help with normal may need support to do so. day-to-day activities like washing, dressing, getting to work, eating and being part of your community. Any decisions about care and support must It might also include emotional support at a time of involve you, take in to account your wellbeing difficulty. and what is important for you and your family so that you can stay well and independent for as long Care and support includes the help given by family as possible.

Adapting your home People who live with a long-term health or physical • adding a downstairs toilet or bathroom or condition can experience difficulty in getting bedroom so that you don’t have to keep using the around in their home, and completing everyday stairs; or tasks independently and safely. You may be starting • installing low-level kitchen units. to think that your home might not be suitable for you anymore, in which case, adapting your home or To make these changes you will need advice from moving to a readily-adapted home could be for you. qualified builders on what to do. You can speak to an Occupational Therapist who may be able to help you change your home to help you. Buying or renting an already adapted home Some homes have already been adapted. You can They may suggest adaptations such as: look in your local paper if you wish to buy a suitable • a stair lift; house, bungalow or flat. These are normally in • access ramps; or special developments. If you want to rent a home, you can contact your local housing association who • grab rails around the home. will help you find a more suitable property. See page 35 for more on housing with care models. You may want to consider undertaking significant building works to change the layout of your property. This could include: • widening doorways so that you can use a wheelchair; • replacing your bath or shower unit with a level- access shower;

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 9 Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.

Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a draughts? You may also be eligible for the winter chopping board with spikes. There are also long- fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food processor might be a solution and meal delivery If you have trouble using light switches, think services are also available. about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch Is eating and drinking becoming difficult? Large toggles, or there’s even technology available handled cutlery could help, or non-slip mats for so that you can turn your lights on and off using the table. Lightweight cups and mugs with two speech. handles could also be a solution.

Use subtitles if you can’t hear the TV, or buy Using taps can be made easier by fitting tap wireless headphones. Do you need a hearing aid? turners. You could also consider changing to lever- Request an assessment from your council. style taps which might be easier for you to use.

Handled plug Chair raisers Chopping board Level indicator Teapot tipper

10 Search for care at www.carechoices.co.uk to find support in your area More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/independent-at-home/ There is also information on making larger adaptations to your home.

If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth.

Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a seat specially adapted clothing is available, or you with a built in support frame if it’s hard to use your could buy a long-handled shoe horn, a dressing toilet. Flush lever extensions are also available. stick or a button hook. If you are having a lot of difficulty, consider home support, see page 17. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel Clocks are available with large numbers or lights straps. You could also consider a slip resistant if you can’t read the time in bed. You can also buy bath mat, grab rails, a half step to help you get in clocks that speak the time. and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom. If you are finding it harder to read in bed, consider an e-reader that allows you to change For more information on technology that could the font size. Some also have integrated lights. make your life easier, contact your Council Look for bedside lamps with a step-on or button for an assessment. They might refer you to an switch if yours are difficult to use. Occupational Therapist (OT) or you could contact an OT privately. Search online for OTs near you. Do you struggle to get in and out of bed? You could learn new ways of moving around, Worcestershire County Council purchase a leg lifter or a hoist or install grab rails Tel: 01905 768053 for support. Seek advice about these options. Email: [email protected] If the bed is the issue, you could buy an electric Web: http://www.worcestershire.gov.uk/ adjustable bed or raise the bed to the right height. info/20500/adult_social_care

Grab handles Bed table Hand rail Hand trolley Tap turners

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 11 Home Improvement Agencies (HIAs) HIAs are local not-for-profit organisation’s funded • a home adaptations service for more major and supported by local and central Government. works. The HIA will work with you to specify They pride themselves in working professionally and the adaptations needed, and they will normally sensitively with older and disabled homeowners, offer to get estimates from one or more of their providing advice, support and assistance to help regular contractors. Subject to your acceptance, them repair, improve, maintain or adapt their home the HIA will then offer to manage the works to meet their changing needs. Most HIAs provide contract for you, for an agreed fee. three main services: HIAs may also be helpful if you are not sure you can • information and advice on repairs or adaptations afford the home repairs or adaptations you need. you may be considering. This usually entails a visit They can advise on your eligibility for any grants and, to your home and is often free; if necessary, put you in touch with an independent financial adviser. • a handyperson service for small jobs and repairs. Typically, the HIA will employ its own For further information and contact details about handypersons and charge you an hourly rate for local HIAs, visit www.housingcare.org their services; and

Special equipment There is a range of equipment available to make referred to as ‘Simple Aids for Daily Living’. If life easier and to improve safety and independence you would like more information, you can discuss in the home, such as stair rails, raised toilet seats this with an Occupational Therapist or social and shower stools. These simple items are often worker.

Telecare Telecare (or assistive technology) is equipment that admission. A wide range of mobile Telecare devices can detect falls, inactivity, smoke, flooding, gas or is also available to support users outside of the extreme temperatures in the home. Sensors, when home; GPS locating technology helps keep users activated, will connect to a response centre, where, safe and can direct help to their exact position. depending on the system, trained operators will contact the individual through their home unit. For independent advice on the different types of They will take the most appropriate action, such as Telecare and other equipment that can help you contacting a nominated responder, family member, lead an independent life, visit the Living Made Easy carer, neighbour, doctor or the emergency services. website at www.livingmadeeasy.org.uk They can also warn you of problems by sounding an alarm, flashing lights or vibrating a box which can be To buy Telecare privately and for information kept in your pocket or under your pillow. on the different types of equipment, contact Worcestershire Telecare, which provides a range Telecare can enable users to regain confidence in of tailored solutions to support people living with their homes and live independently. Relatives and various conditions, illnesses and disabilities. carers are also reassured, safe in the knowledge Tel: 0345 130 1469 that should an incident occur, they will know about Email: [email protected] it. Some devices can also help monitor particular Web: www.worcstelecare.org health conditions and reduce the need for hospital

To find services in your local area, visit www.worcestershire.gov.uk/info/20500/adult_social_care

12 Search for care at www.carechoices.co.uk to find support in your area Assistive technology checklist © 2018 Care Choices Ltd We suggest you consider the following questions before buying any assistive technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit www.asksara.org.uk

You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability Is it portable?

Does the equipment support your specific Will it need to be installed by a professional? needs? Can the retailer provide you with training in Are you willing to use it? using the equipment? Will it fit into your everyday life and routine? Reliability Have you tried a demo of the equipment? Will it work if you have pets or live with other Do you understand what the equipment is for? people, e.g. could someone else set off a sensor Do you need to take it with you when you alarm by accident? leave the house? Is it transportable? Have you read reviews of the particular piece Does the equipment have any limitations of equipment you are looking at? Consider that would make it unsuitable for you? these before making your purchase.

Will it work alongside any assistive technology Can you speak to someone who already uses it? you already have? Does it require batteries? Find out how often they will need changing and whether the Usability equipment will remind you to do this.

Is a simpler piece of equipment available, Is it durable? If you might drop it, is it likely e.g. a pill case rather than an automated pill to break? dispenser?

Does the equipment need a plug socket, and Cost will its wire cause a trip hazard? Do you know how much it costs? Is it easy to use? Can you read/hear it clearly and are any buttons big enough for you? Will you need to pay a monthly charge?

Are you able to use it? Are there any aspects Are there alternative solutions that might you don’t understand? be free?

Notes

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 13 Travel Wallet The Worcestershire Travel Wallet is an exciting People’s Parliament, which is an organisation scheme which supports people with various comprised of people with learning disabilities and is disabilities to make the best use of public transport. fully supported by Worcestershire County Council It aims to help people overcome some of the as being of value to people with a wide range of communication barriers that they may face on a disabilities or age-related frailty. daily basis. To request a wallet and a set of message cards, Under this scheme, if you have a disability, you will contact the Adult Contact Team. be provided with a recognisable plastic wallet which Tel: 01905 768053 will enable you to organise your tickets/travel pass. Email: [email protected] It also enables you to display simple messages that you can show to drivers/ticket staff to assist in your journey. Some of these messages will be simple requests for patience, such as ‘please wait for me to find a seat’ and others might be more specific to your particular journey, such as ‘could you let me know when we get to the College’.

You can show these cards when seeking assistance with your journey, whether this is when boarding a bus, buying tickets, on a train platform or in other circumstances.

The idea initially came from the Worcestershire Services for carers

Support for carers The council has a duty to provide information, https://e-services.worcestershire.gov.uk/ advice and support to ensure that the wellbeing of CarerAware/launch_nolms.html all carers is promoted. We help carers to maintain Please note, the course requires Adobe Flash to be their independence and good health, with the aim installed on your computer. of reducing their support needs. We work with various services to support carers to identify the What support is available? resources already available to them in their family The Worcestershire Integrated Carers Hub, provided and community networks and put support in place by the Worcestershire Association of Carers, offers to complement these where necessary. access to support for carers, whatever their level of care-giving or support requirements. Support Who is a carer? provided includes: A carer is anyone, over the age of 18, who cares, • advice, information and support (helpline, face- unpaid, for a friend or family member who, due to to-face and group based); illness, disability, a mental health condition or an addiction cannot manage without their support. • training/information and wellbeing sessions; • helping carers have their say about services; For more information or to find out if you are a carer, take the Carer Aware online course at • telephone befriending and volunteering

14 Search for care at www.carechoices.co.uk to find support in your area opportunities; and Support Services. Support available includes signposting, one-to-one support and youth clubs for • community engagement and partnership young people with a caring role at home. working.

Worcestershire Young Carers Worcestershire Integrated Carers Hub Tel: 01905 619886 Helpline: 0300 012 4272 Email: [email protected] Email: [email protected] Web: www.yss.org.uk Web: www.carersworcs.org.uk

If further support is still required, carers are also Resource for those supporting disabled children entitled to a carers’ assessment from Worcestershire My Family, Our Needs is an County Council. This looks at the impact on the carer online resource providing as a result of their caring role and identifies any impartial information eligible needs they might have. It also looks at how for parents, carers and these can be met within the carer’s support plan. We practitioners supporting deliver this under an approach known as the ‘Three children from birth to 25 years with additional needs. Conversation Model’. Contact the Adult Contact Team to find out more on 01905 768053. As well as guidance, policy and signposting, there is a lifestyle section for parents covering topics such as Young carers can access support from health and wellbeing, work, family and relationships. Worcestershire Young Carers delivered by Youth Visit www.myfamilyourneeds.co.uk

The lifestyle site for parents and carers of children with The lifestyle site for parents and carers of children with additional needs and those who support them. The lifestyleadditional site needs for parents and those and who carers support of children them. with additional needs and those who support them. The lifestyle site for parents and carers of children with Birth to AdulthoodThe lifestyle • Directory site for parents • Guidance and carers • Real of children Life • with Ask the Experts Birth to Adulthoodadditional • Directory needs and• Guidance those who • support Real Life them. • Ask the Experts Birth to Adulthood • Directory • Guidance • Real Life • Ask the Experts Birth to Adulthood • Directory • Guidance • Real Life • Ask the Experts Birth to Adulthood www.myfamilyourneeds.co.uk• Directory • Guidance • Real Life • Ask the Experts www.myfamilyourneeds.co.uk To join the family call 01223 207770 or email [email protected] To join the familywww.myfamilyourneeds.co.uk call 01223 207770 or email [email protected] To join the family call 01223 207770 @WeAreMFONor email [email protected] @WeAreMFON To join the family call 01223 207770 @WeAreMFONor email [email protected]

@WeAreMFON

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 15 ®

About us Our Services Caremark is a home care provider offering • All aspects of personal care care and support to people in their own homes and community. We are here to • Assistance with daily living support you manage daily tasks so you can • Meal preparation and assistance enjoy your life to the fullest. Our dedicated care team are here to assist with daily nutrition you to remain as independent as possible, • General companionship with the dignity you deserve. Caremark understands that you are unique and takes • Respite care for carers great care to match carers and customers, • Support to maintain your safety and ensure compatibility, empathy and mutual security respect. Your care package will be tailored to your specific needs. • Assistance with medication

Free no obligation care needs assessment by senior member of staff. Please contact us for more information.

Habito is a 24/7 live in care and support service for customers who would like to continue living in their own home but would like some care and support with day-to-day living. Habito gives you greater choice and control during your day and means you can enjoy much more flexibility.

Redditch and Bromsgrove Worcester & Malvern Hills Office: 01527 521777 Office: 01905 452595 E: [email protected] E: [email protected] www.caremark.co.uk Care in your own home

Carefully chosen home care, with a good quality Finding the right support ® provider, is an excellent way to retain your freedom Looking for care in your area? Want to know the and independence, whilst getting the help you need quality rating of providers you’re considering? Care to stay happy and safe. It can offer the opportunity Choices, publisher of this Directory, has a website to stay at home, in your own familiar surroundings, providing comprehensive details of care providers as and to retain a quality of life you might have feared well as essential information. lost. Types of services that could be offered include: You can search by postcode, county or region for • personal care, such as help with getting dressed care homes, care homes with nursing and home care or washing; providers that meet your needs across the country. About us Our Services • help with eating, preparing and cooking food; Caremark is a home care provider offering • All aspects of personal care • help with taking medication; or Your search can be refined by the type of care you care and support to people in their own are looking for and the results can be sent to you by homes and community. We are here to • Assistance with daily living • help around the home with tasks such as washing email. They can also be saved and emailed to others. support you manage daily tasks so you can up and laundry. • Meal preparation and assistance enjoy your life to the fullest. The website includes detailed information for each Why choose home care? Our dedicated care team are here to assist with daily nutrition care provider, including the address, phone number Reasons for choosing home care can vary. and the service’s latest CQC inspection report and you to remain as independent as possible, • General companionship Sometimes, after a stay in hospital, someone might rating (see page 50), indicating the quality of care with the dignity you deserve. Caremark find they need some help whilst they recuperate. • Respite care for carers provided. understands that you are unique and takes Others can find that a long-term condition or great care to match carers and customers, • Support to maintain your safety and disability means they need some assistance at home. You can also view an electronic version of this ensure compatibility, empathy and mutual security Directory on the site and have it read to you by respect. Your care package will be tailored to After a stay in hospital, someone may carry out an using the ‘Browsealoud’ function. Visit your specific needs. • Assistance with medication assessment of your situation to see if home care will www.carechoices.co.uk benefit you. You and your family will be fully involved in looking at what will suit you best if you’d like them The Care Quality Commission (www.cqc.org.uk) Free no obligation care needs assessment by senior member to be. of staff. Please contact us for more information. is responsible for checking that any care provided meets essential standards of quality and safety. Alternatively, you or those close to you might notice Further information is on page 50. changes in your ability to manage the day-to-day is a 24/7 live in care and support service for customers who would like to continue living in Habito things you normally cope with easily, like preparing The United Kingdom Homecare Association their own home but would like some care and support with day-to-day living. Habito gives you greater meals or looking after yourself. If this happens, (UKHCA) requires its members to comply with a choice and control during your day and means you can enjoy much more flexibility. contacting Adult Social Care is a good first step code of practice. This code includes a commitment towards finding help. to treat customers with dignity and respect and operate at a level above the legal minimum required How home care can help you in legislation. The level of home care provided can be tailored to meet your needs – from a visit once a day to a much Social care regulations do not apply to cleaners, greater amount of support. handymen or gardeners. However, some home care agencies are increasingly providing staff who can Even those with quite significant and debilitating help meet these needs too. medical conditions can get skilled personal care that can enable them to stay in their own home. Some The benefits of using a regulated agency include: Redditch and Bromsgrove Worcester & Malvern Hills agencies offer live-in care, where a care worker will Office: 01527 521777 Office: 01905 452595 stay with you at home to support you throughout • assessing your care needs and tailoring a plan to E: [email protected] E: [email protected] the day and night. meet those needs;  www.caremark.co.uk My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 17 www.carechoices.co.uk

SEARCH FOR CARE IN YOUR AREA

With so many providers to choose from where do you start? • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests

www.carechoices.co.uk  • advertising, interviewing and screening suitability of workers;

• arranging necessary insurance cover;

• providing training and development for care workers;

• managing workers’ pay, including compliance with the National Minimum Wage;

• managing employment relationships, including sickness, absence and disciplinary matters; and www.carechoices.co.uk • managing health and safety issues.

For further help when speaking with home care agencies, use the checklist on page 21.

Living with dementia at home Dementia is not a disease but a collection of cardiovascular diseases, such as stroke or heart symptoms that result from damage to the brain. attacks. Find out what you can do to reduce your risk These symptoms can be caused by a number of of dementia at www.nhs.uk/conditions/dementia/ conditions. The most common type of dementia is dementia-prevention Alzheimer’s disease. Become a Dementia Friend Common symptoms of Alzheimer’s disease and Dementia is a confusing and scary disease, both other forms of dementia include: for those who live with it and those who care about someone living with dementia. By becoming a • memory loss, especially issues with recalling SEARCH FOR CARE Dementia Friend, you can understand more recent events, for example forgetting messages, about dementia and learn that offering a little routes or names, and asking questions support can make a lot of difference. Visit repetitively; www.dementiafriends.org.uk for more information. IN YOUR AREA • increasing difficulties with tasks and activities that require organisation and planning; Living well with dementia With so many providers to choose from where do you start? • becoming confused in unfamiliar environments; Worcester Dementia Action Alliance is helping to raise awareness of what you can do to reduce • Find care providers quickly and easily • Search by location and care need • difficulty finding the right words; your risk of dementia and how we can all help • Information on care quality • Links to inspection reports • difficulty with numbers and/or handling money in people living with dementia. You can get involved shops; in your local area as a volunteer and help to create • Additional information, photos and web links Dementia Friendly places and communities. • Brochure requests • changes in personality and mood; and Find out more at www.dementiaaction.org.uk/ • depression. local_alliances/16146_worcestershire_dementia_ action_alliance More detailed information about the symptoms of dementia is available on NHS Choices website. In Worcestershire, we have dementia friendly towns, www.carechoices.co.uk supermarkets and businesses. Look out for the How can I reduce my risk of dementia? dementia friendly logo in your local community. What’s good for your heart is good for your head. A It may be that your local supermarket has a slow healthy lifestyle can reduce your risk of developing lane with extra help in place for people living with dementia when you get older. It can also prevent dementia.

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 19 Care and Nursing at Home Tell us what you think

Do you need a helping hand?

If you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming difficult for you or a loved one – then we’re here to help in Worcestershire from 30 minutes per week to full-time live-in care.

Our care teams have been providing award-winning quality home care since 1989 and can help with: personal care, housekeeping, help getting around or even to provide a break to an existing family Complete our short questionnaire member or care-giver. www.carechoices.co.uk/reader-survey Looking for care? For more information 0808 274 2935 www.helpinghands.co.uk

EXCEPTIONAL CARE IN YOUR OWN HOME

“ All the visiting carers have been lovely and have treated my father with great care. The whole team has been excellent and I would recommend them to anyone in our position.”

Andrew, son Audley Care customer

Care tailored to you Audley Care Ellerslie

From companionship and general assistance to emergency, long-term and specialist care, our highly trained, discreet and friendly staff will help you with as little or as much as you want.

Agency 1 Fees per week Quality rating*

Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

About the agency Accommodating your needs How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Will your support plan be reviewed at Will you be notified in advance if your regular intervals? care worker is on holiday or sick? Can you see the agency’s contract terms? Are staff matched to you specifically, based on your needs and preferences? Can you lodge a complaint easily? Can you meet your care worker(s) Are complaints dealt with quickly? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 50.

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 21 WORCESTERSHIRE

We Find Appropriate Care At No Cost To You

T: 01905 382283 E: [email protected] W: www.mycareselection.co.uk

DAILY HOME CARE LIVE-IN HOME CARE RESIDENTIAL SELF-EMPLOYED SELF-EMPLOYED CARE AND CARE ASSISTANTS OR CARERS OR MANAGED NURSING HOMES MANAGED VIA AGENCY VIA AGENCY

"I live in London and talking to an adviser, took the strain oﬀ me for ﬁnding care for my father who lives in Worcester. It permitted me to focus on the important issue of reorganising his home to live more comfortably”

Michelle - London

With hundreds of care providers to choose from locally, please get in touch to talk to us about selecting an appropriate home care provider or a residential home or even about how to replace your existing care provider.

T: 01905 382283 E: [email protected]

W: www.mycareselection.co.uk CHOICE ∙ VALUE ∙ CONTINUITY Paying for care in your home Councils provide upfront information on how much to 64. There are different rates that can be awarded, people can expect to pay towards their care and dependent on the level and type of help you need. support and how charges are worked out. This These, along with eligibility information, can be information must be made available when a needs found at www.gov.uk assessment is carried out and written confirmation of how the charge has been calculated must be Other ways to fund your care and support WORCESTERSHIRE provided after a financial assessment. If you do not qualify for financial assistance from Adult Social Care, there are various ways in which If you have more than £23,250 in savings or capital you could consider paying for care and support. It We Find Appropriate Care At No Cost To You you will have to pay the full cost of your care. The is important that you seek independent financial value of your home is not counted when working out advice when considering other funding options. T: 01905 382283 E: [email protected] W: www.mycareselection.co.uk charges for non-residential care. If you have more There are independent financial advisers that than £23,250, you should tell Adult Social Care when focus specifically on care funding advice, often your savings are likely to fall below this amount. referred to as specialist care fees advisers. They are The council calculates charges in accordance with regulated by the Financial Conduct Authority (FCA) national eligibility criteria set by the Government. and must stick to a code of conduct and ethics and This ensures people are only required to pay what take shared responsibility for the suitability of any they can afford, taking into account capital, savings, product they recommend. DAILY HOME CARE LIVE-IN HOME CARE RESIDENTIAL income and expenditure. SELF-EMPLOYED SELF-EMPLOYED CARE AND The Society of Later Life Advisers (SOLLA) CARE ASSISTANTS OR CARERS OR MANAGED NURSING HOMES Your financial assessment looks at how much money aims to assist consumers and their families in MANAGED VIA AGENCY VIA AGENCY you have, including your income, gives an allowance finding trusted accredited financial advisers who (set by the Government) for everyday living understand financial needs in later life. expenses and makes allowance for disability-related expenditure. This is the extra amount you spend as Search its website a result of your disability or illness. The council can www.societyoflaterlifeadvisers.co.uk to find a help you to identify these costs. They will also carry SOLLA-accredited independent financial adviser. out a full benefit check and, if you want them to, assist you with claiming your full entitlement. The Money Advice Service is a free and impartial Figures mentioned here may change over the service set up by the Government, offering "I live in London and talking to an lifetime of this Directory. unbiased advice. adviser, took the strain oﬀ me for Tel: 0800 138 7777 ﬁnding care for my father who Non-means-tested care and support Web: www.moneyadviceservice.org.uk lives in Worcester. It permitted me Care provided by the NHS in your own home is free; to focus on the important issue of for example, services provided by a community Further information on paying for care can be found reorganising his home to live or district nurse. Intermediate care, if received at beginning on page 45. more comfortably” home, may also be free. Some people do not have Michelle - London to pay towards care services. For example, aftercare services provided under section 117 of the Mental Health Act are free of charge. With hundreds of care providers to choose from locally, please get in touch to talk to us about selecting an appropriate home care provider or a If you are in need of care or support, you may be residential home or even about how to replace your existing care provider. eligible to claim Attendance Allowance (AA) or Personal Independence Payments (PIP). AA and PIP are non-means-tested benefits. Provided you are T: 01905 382283 eligible, you can receive AA or PIP regardless of how much income or capital you have. AA is payable to E: [email protected] people over the age of 65 and PIP to those aged 16

W: www.mycareselection.co.uk CHOICE ∙ VALUE ∙ CONTINUITY My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 23 Home. There’s no place like it.

Being able to live at home can be one of the most important comforts in an older person’s life, and because family and friends can’t always be Home.there Home Instead Senior Care is here to help. Our approach to delivering care is very different. We take pride in helping our clients lead a more comfortable and confidentThere’s life, helped no by placeCAREGivers likewhose it.maturity and life experiences eases communication and ensures dignity. We believe in continuity of care, our clients see the same CAREGivers time and time again, allowing a relationship based on trust and companionship to develop. Our visitsBeing are typically able to an livehour at or homemore providing can be timeone for of ourthe CAREGivers most important to deliver comforts high quality care and truly getin to anknow older their person’s clients. life, and because family and friends can’t always be there Home Instead Senior Care is here to help. Happiness at home. Other care companies may say they specialise in dementia care, however we can prove it. We have developed our bespokeOur approach Alzheimer’s to delivering CARE care programme, is very different. which We takeis endorsed pride in helping by City our andclients Guilds, lead a moreto train comfortable our CAREGivers specialisedand confidentcommunication life, helped skills by CAREGiversto help interact whose andmaturity build and liferelationships experiences witheases communicationclients living withand dementia. with home and live in care ensures dignity. We believe in continuity of care, our clients see the same CAREGivers time and time again, For us, nothingallowing a is relationship more important based on trust than and providing companionship a convenient to develop. and reliable care solution that works for Worcestershire’s Only CQC ‘Outstanding’ everyoneOur in visits your are family. typically an hour or more providing time for our CAREGivers to deliver high quality care and truly get to know their clients. rated Home Care Agency From just an hour or two a week, to full time care, our service is available 24 hours a day, and is tailored to My sister and I were not prepared Other care companies may say they specialise in dementia care, however we can prove it. We have developed Our Services tailored to your needs: your personalour bespoke needs. Alzheimer’s CARE programme, which is endorsed by City and Guilds, to train our CAREGivers for the emotional and physical demands that our mother’s specialised communication skills to help interact and build relationships with clients living with dementia. • Personal care “ Alzheimer’s placed on us. It was all so overwhelming. So we “The Quality of care which • Companionship reached out and found someone we could trust to help us For us, nothing is more important than providing a convenient and reliable care solution that works for take care of her. Jenny, Mum’s CAREGiver fills in when we everyone in your family. • Specialist dementia and Alzheimer’s care our inspector found here was can’t be there and Mum enjoys her company. We are all • Home from hospital care My sister and I were not prepared From just an hour or two a week, to full time care, our service is available 24 hours a day, and is tailored to Our Services tailored to your needs: very grateful!” ~ Ruth B, Client’s daughter. exceptional” CQC your personal needs. • Light housekeeping for the emotional and physical demands that our mother’s • Personal care “ Alzheimer’s placed on us. It was all so overwhelming. So we • Shopping reached out and found someone we couldNational trust to help usCare Provider of the Year Award Being able to live at home can be one of the most important • Companionship • Specialist dementia• Accompanyingand Alzheimer’s care to appointmentstake care of her. Jenny, Mum’s CAREGiver fills in when we comforts in an older person’s life, and because family and friends can’t be there and Mum enjoys her company. We are all • Home from hospital• Meal care preparation very grateful!” ~ Ruth B, Client’s daughter.I’m very pleased with Home Instead. can’t always be there Home Instead Senior Care is here to help. • Light housekeeping • Respite support They are really excellent with my 94 year old mother. They • Shopping Our approach to delivering care is very different. We take pride in helping our clients lead a Our Services tailored to your needs: • Convalescence support National Care Provider of theare Year always Award punctual and they are the first company to keep more comfortable and confident life, helped by CAREGivers whose maturity and life experience “ I’m very pleased with Home Instead.• Accompanying to appointments “ eases communication and ensures dignity. We pride ourselves on continuity of care, so our • Personal care • Shopping They are really excellent with my 94• yearMeal preparation sending the same person. I would definitely recommend • Live-In care • Companion for social and much more... I’m very pleased with Home Instead. clients see the same CAREGivers time and time again, allowing a relationship based on trust and old mother. They are always punctual• Respite support them.” ~ James P, Client’s son. companionship to develop into friendship. • Companionship occasions/appointments They are really excellent with my 94 year old mother. They • Specialist dementia and • Meal preparation and they are the first company to• Convalescence support “ are always punctual and they are the first company to keep keep sending the same person. I would Alzheimer’s care • Respite support and much more... sending the same person. I would definitely recommend “ My sister and I were not prepared for the • Home from hospital care • Convalescence support definitely recommend them. Call us nowthem.” for~ James a P, Client’sfree, son. no obligation consultation emotional and physical demands that our • Light housekeeping • CAREGivers matched to you ” mother’s Alzheimer’s placed on us. It was all James P, Client’s son. and much more... so overwhelming. So we reached out and found Call us now for a01905 free, no420404 obligation consultation 01527 810855 someone we could trust to help us when we National Care Provider of the Year Award Worcester, Droitwich and surrounding areas Redditch, Bromsgrove and surrounding areas can’t be there and Mum enjoys her company. 01905 420404 01527 810855 We are all very grateful! Home Instead holds the Queen’s award for Enterprise for innovation in Care and has been Worcester, Droitwich and surrounding areas01684 438501Redditch, Bromsgrove and surrounding areas 01562 754757 ” ranked the UK’s No.1 for quality in Home Care Provision by industry watchdog LaingBuisson. Ruth B Client’s daughter 01684 438501Malvern, Upton and surrounding 01562areas 754757 Kidderminster and surrounding areas We are proud to be registered suppliers to the NHS and Worcestershire County Council. Other care agencies claim they specialise in Dementia care - we can prove it. Our CAREGivers complete a Malvern, Upton and surrounding areas01386 300801Kidderminster and surrounding areas 01562 885589 bespoke Alzheimer’s and Dementia Care programme, uniquely certified by City and Guilds, gaining specialist 01386 300801 01562 885589 skills in communication, interaction and enabling, backed by a management team trained by the Dementia Evesham, Pershore and surrounding areas Stourbridge, Hagley, Halesowen and surrounding areas Registered with Evesham, Pershore and surrounding areas Stourbridge, Hagley, Halesowen and surrounding areas Studies department at the University of Worcester. Registered with the Care theQuality Care Quality All our CAREGivers have their own transport and are fully insured to take clients out shouldCommission they wishCommission - www.homeinstead.co.ukwww.homeinstead.co.uk please note there are no hidden mileage fees from ourselves as we do not charge to get to and from our Each Home Instead Senior Care© franchiseEach officeHome is Insteadindependently Senior owned Care and© franchiseoperated. Copyrightoffice is© independentlyHome Instead 2016. owned and operated. Copyright © Home Instead 2016. clients. Our CAREGivers are all enhanced DBS checked, trained, assessed and regularly spot checked and supported by a large team of experienced managers and senior carers. Call us now for a free, no obligation consultation Our CAREGivers do not wear uniform as our clients have told us they prefer to be seen with someone who 01905 420404: Worcester, Droitwich and surrounding areas could be a relative or friend. 01684 438501: Malvern, Upton and surrounding areas For us, nothing is more important than providing a convenient and reliable care solution that works for 01386 300801: Evesham, Pershore and surrounding areas everyone in your family. From just an hour or two a week, to Live-in care, our service is available 24 hours a day, and is tailored to www.homeinstead.co.uk your personal needs. *Worcestershire’s Only ‘Outstanding’ Home Care Agency rated by CQC at time of print of this publication. Home. There’s no place like it.

Find out more about our home and live in care

Contact the Bluebird Care teams: [email protected] or call us on 01527 916442 [email protected] or call us on 01386 764830 bluebirdcare.co.uk/bromsgrove-redditch bluebirdcare.co.uk/worcester-wychavon 26 Search for care at www.carechoices.co.uk to find support in your area Home care providers Advertisers are highlighted

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My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 27 Put your care in our Call Today... hands with Care Force 01527 870 879 The award winning team at Care Force provides friendly, flexible care that meets your individual needs. This includes personal care, support with medication, meal preparation, household tasks, Pulse8+ Ltd provide high quality care to both young and old across attending appointments, shopping and social activities. This allows Worcestershire. We have an excellent team of highly trained care you to remain in your home and enjoy a comfortable, independent life workers who provide effective, person centred care, which has the knowing your wellbeing is fully supported. We also provide: 24hour needs and requirements of each individual at the core of our Live in care and sleep in service. care/support. We pride ourselves on being sensitive and flexible to accommodate the needs of each individual. Please call us on 01527 577247 Contact us for further information by calling 01527 870 879 or [email protected] | www.care-force.co.uk emailing [email protected] Care Force Limited, 12A High Street, Bromsgrove B61 8HQ 365 Days a year Visits from 1/2hr 24 Hour Care Services ______Waking/Sleeping nights One or more visits per day Remain happy and well in www.pulse8care.co.uk - [email protected] your own home with help from Care & Support 24 CQC (Care Quality Commission) accredited services for older & vulnerable people in Wyre Forest: • Care • Support • Rapid response service • Respite accommodation • Extra care & independent living schemes

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www.eclipsehomecare.co.uk Home care provider listings continued Advertisers are highlighted

Civicare Central Ltd Ellarose Homecare Services Ltd Droitwich Birmingham Tel: 01905 770110 OP D PD LDA MH SI YA AD Tel: 0121 517 0006 OP D PD SI YA Commit2Care Services Ltd Everyday Living Care Redditch Evesham Tel: 03335 771040 OP D PD LDA SI YA Tel: 01386 765292 OP D PD LDA SI YA Evolving Care Ltd County House Redditch Worcester Tel: 01527 757140 OP D LDA MH YA Tel: 07714 469494 OP D PD MH Excalibur Serviced Offices Crossroads Caring for Carers Redditch Worcester Tel: 01527 909435 LDA YA Tel: 01905 729293 OP D PD LDA MH SI YA AD Full Care Solutions Ltd Deaf Direct Evesham Worcester Tel: 02477 050331 OP D PD SI YA Tel: 01905 746301 OP SI YA Gilbert Court Extra Care (Eclipse Homecare) Denny Care Services Ltd Bromsgrove Advert page 28 Kidderminster Tel: 01562 637665 OP D PD LDA MH SI YA AD Tel: 01562 754757 OP D PD LDA MH SI YA Happylife Care Dependable Home Care Services Worcester Worcester Tel: 07401 772572 OP D PD LDA MH SI YA Tel: 07514 447470 OP PD YA Head Office – Home Care That Matters Ltd Kidderminster Dimensions Worcester Tel: 01562 825236 – Domiciliary Care Office OP PD Worcester Helping Hands Redditch & Bromsgrove Tel: 0300 303 9037 LDA Bromsgrove Advert page 20 Tel: 0808 274 2935 OP D PD LDA MH SI YA AD Duo Homecare Worcester HF Trust – Worcestershire DCA Evesham Tel: 07905 822906 OP D PD SI YA Tel: 01386 442731 LDA Eclipse Homecare Hillview Independent Living Office Bromsgrove Advert page 28 Pershore Tel: 01527 831890 OP D PD LDA MH SI YA Tel: 07951 978083 OP D PD LDA MH SI YA Kidderminster Home Care Service Tel: 01562 535420 OP D PD LDA MH SI YA Worcester Malvern Tel: 01905 843341 OP D PD LDA MH SI YA AD Tel: 01684 869432 OP D PD LDA MH SI YA Home Instead Senior Care – Stourbridge Teme Valley Stourbridge Advert page 30 Tel: 01584 812594 OP D PD LDA MH SI YA AD Tel: 01562 885589 OP D PD LDA MH SI YA Worcester Redditch Tel: 01905 641070 OP D PD LDA MH SI YA Tel: 01527 810855 OP D PD LDA MH SI YA

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 29 House of Care Services ltd Caring for your loved ones with dignity and respect House of Care is a Home Care provider offering support to adults within their homes in the community with most aspects of day to day living, promoting independence and maintaining quality of life and providing a person centred approach to all our clients. Your privacy, respect and dignity is our priority. We continually train and develop our staff, who are supervised and DBS (Police) checked. Examples of support we can provide • Live In Care • Personal Care • Domestic Care • Meal preparation • Waking/sleeping nights • Supported Living • Palliative Care • Flexible breaks for Carers

Tel: 01527 579557 / 02476 637969 / 01527 574429 E: [email protected] www.Houseofcare.co.uk CQC Registered

We are the No 1. home care group Home. in the UK There’s no place like it

So, why are we different? • We are the only UK home care provider which has received City and Guilds accreditation for our Dementia training • We are very proud of our local reputation of providing an excellent service and will never compromise our standards • We turn up on time - every time • Strong relationships lead to better care. That’s why we carefully match CAREGivers to each client, our staff do not wear uniforms and we send the same CAREGivers each week • We do not provide ‘care’ in fifteen minute or half hour slots - with us it’s a minimum of an hour

Redditch, Bromsgrove, Stourbridge, Hagley, Halesowen, Brierley Hill, Alcester & Studley Belbroughton and Clent Telephone: 01527 810855 Telephone: 01562 885589 www.homeinstead.co.uk/rb www.homeinstead.co.uk/hagley Each Home Instead Senior Care© franchise office is independently owned and operated. Copyright © Home Instead 2017.

30 Search for care at www.carechoices.co.uk to find support in your area Home care provider listings continued Advertisers are highlighted

Home Instead Senior Care – Worcester Mencap – Malvern Gate Evesham Advert page 24 & 25 Worcester Tel: 01386 300801 OP D PD LDA MH SI YA Tel: 07951 905376 LDA YA Malvern Myriad Centre, The Tel: 01684 438501 OP D PD LDA MH SI YA Worcester Worcester Tel: 01905 729190 PD LDA YA Tel: 01905 420404 OP D PD LDA MH SI YA Nationwide Care Services Ltd (Worcester) Homecare Malvern Worcester Malvern Tel: 01905 458792 OP D PD SI YA Tel: 01684 897797 OP D PD MH SI YA North Star Foundation Homecare4u Kidderminster Droitwich Kidderminster Tel: 01905 772233 PD LDA MH SI YA AD Tel: 07960 271606 OP D PD LDA MH SI YA Norton Hall Homecare4u Worcestershire Worcester Redditch Tel: 01905 357766 OP D PD Tel: 01527 759142 OP D PD LDA MH SI YA Old Friends Care House of Care Services Ltd Redditch Bromsgrove Advert page 30 Tel: 01527 525583 OP D PD LDA MH SI Tel: 01527 579557 OP D PD LDA MH On Call Healthcare Services Ltd Ignite Health and Home Care Service Worcester Kidderminster Tel: 07989 408418 OP D PD LDA MH SI YA Tel: 01562 515073 OP D PD LDA MH SI YA AD Infinity Home Care Ltd Options Bredon House Kidderminster Worcester Tel: 01905 830234 Tel: 01562 720955 OP D PD LDA SI YA LDA YA KarePlus Worcestershire Orbital 4 Support Ltd Redditch Kidderminster Tel: 01562 748809 Tel: 01527 60092 OP D PD SI YA PD LDA SI YA Kemp Hospice People in Action Domiciliary Care – Worcester Kidderminster Worcester Tel: 01562 861217 OP PD Tel: 01905 755843 OP D PD LDA MH SI YA MacIntyre Worcestershire Supported Living Phemacare Ltd Bromsgrove Worcester Tel: 01527 435906 OP D LDA Tel: 01905 360105 OP D PD MH SI YA AD Management HQ, Headway Worcester Trust Priceless Care Services Ltd Worcester Evesham Tel: 01905 729729 PD Tel: 01386 764767 OP D PD SI YA Mayfair Care Agency Ltd Quality Health and Homecare Services Ltd Evesham Evesham Tel: 01386 41492 OP D PD MH SI YA Tel: 01386 424824 OP YA

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 31 Providing high quality home care services that enable people to live independently within their home.

We can assist you with: Your home, 3 Companionship 3 Clinical care needs such as ventilation, Your care, 3 Personal care PEG, continence care, Autonomic Your way 3 Social intervention Dysreflexia management, tracheostomy 3 Medication care 3 House work & Shopping And much more

Contact us now for more information. Exceptional home care that is as 0330 100 8199 individual as you are! [email protected] Could you do with some help around the house? Someone www.radis.co.uk to help you with getting ready in the morning or to pick up your prescriptions? Our team of well trained and compassionate staff are already helping people just like you across Malvern. We also offer night services. Tell us Please contact us for a chat about how we can help you too. 01684 897797 what you Please quote [email protected] CareChoice18 think www.triangle.care Complete our short questionnaire www.carechoices.co.uk/reader-survey

32 Search for care at www.carechoices.co.uk to find support in your area 90 X 130 FOTE advert.indd 1 23/08/2018 06:10 Home care provider listings continued Advertisers are highlighted

R&L Healthcare Ltd Spectrum Days Worcester Droitwich Tel: 01905 455669 OP D PD LDA MH SI YA AD Tel: 07972 704378 PD LDA SI YA Radfield Home Care Bromsgrove and Redditch Stars Adult Day Centre Worcester Advert page 32 Worcester Tel: 01905 24166 OP D MH SI YA Tel: 01905 355995 OP D PD LDA MH YA Radfield Home Care Ltd – Worcester Stoke Heath Homecare Ltd Worcester Advert page 32 Redditch Tel: 01905 28378 OP D PD LDA MH SI YA Tel: 02470 44495 OP D LDA YA Radis Community Care (Clarence Park Village) Stourport Nursing and Homecare Ltd Malvern Advert page 32 Bewdley Tel: 0330 100 8199 OP D YA Tel: 01299 403353 OP PD Radis Community Care (Meadow Court) Worcester Advert page 32 Supreme Home Care Redditch and Bromsgrove Tel: 0330 100 8199 OP D PD LDA MH SI AD Redditch Radis Community Care (Worcester) Tel: 01527 844444 OP D PD MH SI YA AD Malvern Advert page 32 Tel: 0330 100 8199 OP D PD LDA MH SI YA AD Surecare (Kidderminster, Stourport and Bewdley) Rainbow Care Solutions (Redditch) Bewdley Redditch Tel: 01299 406099 OP D PD LDA MH YA Tel: 01527 585700 OP D PD LDA MH SI YA Regal Swan Care Ltd, The Swallow Community Care Stourport On Severn Pershore Tel: 01386 553388 Tel: 07570 050892 OP D D PD SI Rely Care Agency Ltd T.L.C. Home Care Services Worcester Evesham Tel: 01905 339331 OP PD LDA MH SI YA Tel: 01386 478880 OP D PD LDA MH YA Riverside Home Care Talyor Made Care Ltd Stourport-on-Severn Bewdley Tel: 01299 823777 OP YA Tel: 07460 387155 PD LDA SI YA Sanctuary Home Care Ltd – Worcester Terryspring Court Worcester Redditch Tel: 01905 676950 OP D PD LDA MH SI YA AD Tel: 01527 66565 OP D PD YA Selborne Care Ltd Droitwich TLC Care At Home Ltd Bewdley Tel: 01905 779548 OP PD LDA MH SI YA Tel: 01299 272897 OP D PD LDA MH SI YA Shaw Community Services Ltd – West Midlands Branch Triangle Community Services Homecare Evesham Malvern Advert page 32 Tel: 07824 323709 OP D PD LDA MH SI YA AD Tel: 01684 897797 OP D PD MH SI YA

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 33 Home care provider listings continued See page 33 for the Service User Bands key

Tru Care (UK) Ltd – Worcester Wyndsor Home Care Ltd Worcester Worcester Tel: 01905 20495 OP D PD MH SI YA Tel: 01905 613725 OP D PD MH

Turning Point – Worcestershire Your Elysium Ltd Worcester Worcester Tel: 07815 174826 OP PD LDA YA AD Tel: 01905 739700 OP PD YA

United Response Your Life (Bromsgrove) – Central Area DCA Malvern Evesham Tel: 01527 872749 OP D PD SI Tel: 01386 849145 OP PD LDA MH YA Your Life (Malvern) West Midlands Supporting Living Service Malvern Kidderminster Tel: 01684 892076 OP SI Tel: 01562 745963 OP D PD LDA MH SI YA AD Yourlife (Droitwich) Windmill Hill Consultants Ltd Droitwich Birmingham Tel: 01905 770288 OP D PD SI Tel: 0121 448 3348 OP YA See the checklist on page 21 for a list of useful Worcestershire Domiciliary Care Branch questions to ask when speaking with home care Redditch agencies. Tel: 01527 541575 OP PD LDA MH SI YA

Are you or your loved one living with dementia, sensory impairment or disability? Are you becoming socially isolated? Would you like to meet others in the same situation? Come and join us for a whole range of fun activities including art and craft work, pool, beauty therapy, games, gardening, cooking, relaxation sessions and much more.

Meet others and make new friendships in our friendly and supportive award-winning centres. We are open six days a week, Monday to Friday, 9am-5pm. Ask your Social Worker about funding for this service or call 01527 758070

VIP Day Centre Redditch The Barn, The Craft Centre, Winyates Centre, Redditch, B98 0LA | Tel: 01527 758070 VIP Day Centre Bromsgrove Amphlett Hall, Crown Close, Bromsgrove, B61 8DW | Tel: 07733 749 531 Email [email protected] | Facebook: VIP Day Centre | Twitter: @VIPDayCentre | www.vipdaycentre.co.uk

34 Search for care at www.carechoices.co.uk to find support in your area Housing with care

Housing with care combines independent living voluntary organisations or private companies. in a home with security of tenure, along with care services arranged according to need. Schemes may Properties may be available for rent, mixed tenure be run by housing associations, the local authority, or to purchase.

Supported Living Supported Living is a term generally used to of self-contained flats on the same site, shared describe situations in which people (often disabled accommodation, and extra care housing. The adults) rent their home, and their personal care or individual, a private landlord, a housing association, support is arranged separately. This means they can a local authority or a charity may own the property. change their support without having to move or can move and take the same support with them. Supported Living refers to the way in which accommodation and support are organised, rather People have greater security of tenure and can claim than the amount of support. This will be tailored to a wider range of welfare benefits than in residential individual need and can include access to support care. 24-hours a day if assessed as necessary, although many people do not require this – particularly with Supported Living can be delivered in a range of the use of Assistive technology (discussed further settings, including individual flats or houses, clusters on page 12).

Shared Lives Shared Lives offers individuals with eligible needs If you are interested in the scheme, you can the opportunity to be supported in a family setting. download the Shared Lives booklet or watch Shared Lives Carers are care workers who open their videos about what it’s like to live in a Shared Lives homes to adults who may have learning difficulties, placement. learning disabilities, mental health conditions, physical disabilities or dementia. Care workers Tel: 01905 765622 (select option 3) provide long-term or replacement care, support and Email: [email protected] accommodation. Web: www.worcestershire.gov.uk/info/20563/ shared_lives_scheme Shared Lives Carers can support individuals with daily routines, for example helping with personal care, attending appointments and accessing the local community. They also provide friendship, support with gaining independence and help people to continue doing the things they enjoy.

Shared Lives can make a real difference to people by helping them to live as independently as possible, supporting new life experiences and social inclusion. Shared Lives is registered with the Care Quality Commission (CQC) and has a ‘Good’ rating. View the latest inspection ratings at www.cqc.org.uk/ location/1-982233179

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 35 Specialist services

Learning disability The Government has indicated that services what housing options are available to you, you for people with disabilities should promote the can download a helpful guide produced by the following key principles: Worcestershire Learning Disability Partnership Board. This guide has been written in easy • respect people’s rights; read, visit • actively promote people’s independence; www.worcestershire.gov.uk/info/20331/ • ensure that people have, and are able to make, housing_and_care_homes/1683/housing_ choices in all areas of their lives; and options_for_people_with_a_learning_disability

• create opportunities for people to be included If you have other accessibility requirements, rather than separated from society. please contact the Positive Living Options Team on positivelivingoptionsteam@worcestershire. If you are assessed as eligible for support, the local gov.uk authority may help you find the right support to meet your needs. Services can include help in the Community Learning Disability Teams (CLDTs) work home (explained on page 17), adaptations and with adults aged 18 and over who have a learning equipment (see page 12) and holidays. disability and are not able to manage without the right kind of support. For people looking to move out of their family home, there are a number of options that could be You can get help and advice on problems you explored. You may want to have your own home may be experiencing with being listened to or with support arranged as necessary or you may want understood; your education; keeping well; money to look into a supported living scheme, explained and work; somewhere to live; things to do and on page 35. These options can give greater helping others to care for you. independence and choice. Support can come from community nurses, A good-quality care home can also help to promote dieticians, occupational therapists, physiotherapists, independence and can be a step towards more psychiatrists and psychologists, speech and independent living for some people who may language therapists or your doctor. CLDTs will initially require more support. also help you get advice and support on advocacy benefits, housing and from the police if necessary. If you, or someone you care for, have a learning Contact the council on 01905 768053 for more disability and would like to know more about information.

SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start? www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests

www.carechoices.co.uk

36 Search for care at www.carechoices.co.uk to find support in your area Mental health It is important to look after your mental health and North Worcester, Droitwich & Ombersley CMHT wellbeing. Some mental health conditions, such as Tel: 01905 681715 depression and anxiety, are common. Looking after your state of mind is just as important as taking South Wychavon CMHT care of your body. If you do feel down, anxious or Tel: 01386 502405 distressed, you are not alone. If you have such an illness, it’s important to get the right treatment. Wyre Forest CMHT Tel: 01562 826307 Your GP should be your first point of contact if you need help with a mental health condition or you Other contacts are concerned about your mental health. They may refer you to your local Community Mental Health Worcestershire Healthy Minds Team (CMHT). These teams are made up of different Supports people, aged 16 and over, who are professionals who will, with your permission, assess experiencing problems such as stress, anxiety and your mental health needs. They will then work with low mood. It helps people improve their mental you to plan any support you may be assessed as wellbeing through, for example, short courses, needing. talking therapies, and self-help information. Web: Adult Mental Health teams www.hacw.nhs.uk/our-services/healthy-minds

Bromsgrove CMHT Wellbeing Hub Tel: 01527 488279 An information and signposting service for people over the age of 16 who are experiencing low Malvern CMHT mood, anxiety or stress, and feel that they would Tel: 01684 612763 benefit from support from local community providers. Redditch CMHT Tel: 01905 766124 Tel: 01527 488279 Web: www.hacw.nhs.uk/wellbeinghub

Physical disability If you have a physical disability or a long-term you live as independently as possible. condition, Adult Social Care and other organisations in the independent and not-for-profit sectors may There are also services available to support someone be able to connect you to a range of services to help who may be your carer.

Sensory service The service provides support to adults who are: social workers and deafblind service co-ordinators who provide specialist assessment, information • severely sight impaired or sight impaired with a and advice. They also provide rehabilitation diagnosed sight loss; training in mobility and daily living skills and may • deaf or hard of hearing having been assessed by provide equipment to help maintain or regain your an audiologist; or independence.

• deafblind or have a degree of dual sensory loss. The sensory service can also carry out carers’ assessments where the carer is supporting someone The sensory service includes rehabilitation workers, with a sensory impairment. 

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 37  Action on Hearing Loss Email: [email protected] Tel: 0808 808 0123 Web: www.rnib.org.uk Textphone: 0808 808 9000 SMS: 07800 000360 Sense Email: [email protected] Tel: 0300 330 9256 or 0207 520 0972 Web: www.actiononhearingloss.org.uk Textphone: 0300 330 9256 or 0207 520 0972 Fax: 0300 330 9251 RNIB Email: [email protected] Tel: 0303 123 9999 Web: www.sense.org.uk

Advocacy Advocates can give advice, support and information make decisions for you, but to help you express your to people of any age. They help you to voice views and make your own decisions. your concerns and guide you through difficult or challenging times. You should consider using Onside Independent Advocacy the services of an advocate if you feel unsure or Williamson House, 14 Charles Street, Worcester WR1 2AQ concerned when you are faced with making an Tel: 01905 27525 important decision about your care. Email: [email protected] Web: www.onside-advocacy.org.uk Advocates are not there to tell you what to do or to

Bereavement support The death of a loved one or close friend is one of Bereavement Support South Worcestershire is part the most difficult times in each of our lives. Whether of the Family Support Team at St Richard’s Hospice. this is following a long-term illness, or sudden and It offers a wide range of support to patients and their unexpected, the grieving process is deeply personal. families.

The Bereavement Support Worcestershire website Many of the meetings and group support sessions are provides information and links to organisations and held in the Snowdrop Centre at St Richard’s Hospice, services which may be able to offer support and which offers a comfortable, light and airy setting. assistance across a range of needs from practical activities to emotional support. Visit Visit www.strichards.org.uk/our-care/supporting- www.bereavementsupportworcestershire.org.uk the-family/bereavement-service

Palliative and end of life care Worcestershire Acute Hospitals NHS Trust has a threatening illnesses. Each year they give free care specialist palliative care team which provides advice and support to around 2,500 patients and family and support for patients with advanced life-limiting members, helping them towards the best quality of illnesses and their families and carers. Based at the life possible. Visit www.strichards.org.uk for more Alexandra Hospital, Redditch and Worcestershire information. Royal Hospital, the team also provides clinical advice and education to professional staff like doctors and KEMP Hospice provides a major support system for nurses. the Wyre Forest Community. Its primary goal is to provide palliative care and support, adding to the St. Richard’s Hospice cares for patients and quality of life for patients and their carers. Find out families in Worcestershire who are living with life- more at www.kemphospice.org.uk

38 Search for care at www.carechoices.co.uk to find support in your area Care homes

All care home providers in England must be home or from the CQC (www.cqc.org.uk). registered with the Care Quality Commission (CQC). All services are inspected by the CQC, which Before you decide whether to move into a care reports on its findings and rates each home. These home, you might like to contact the council for a inspection reports and ratings are available at the needs assessment (see page 7).

Types of care home Care homes (personal care only) assess what care you will need. This visit might be in If you need someone to look after you 24-hours your own home, or in hospital if you’ve been ill, or a day, but don’t need nursing care, a care home in a care home. You will be fully involved in planning offering only personal care may be an option. your care needs. Personal care includes bathing, feeding, dressing and help with moving but it must be paid for in full If, after a needs assessment, a care home providing if your capital/savings exceed £23,250. This figure nursing care is the best solution for you, a social may change during the lifetime of this Directory. worker will give you information to help you find See page 45 for more information on paying for a home which meets your care requirements. your care. The cost of the nursing care part of your fees is paid by the NHS to the home directly: the current Care homes with nursing amount is £158.16 per week, see page 46 for more A care home with nursing provides the same care information. This figure may change. and support as a care home offering personal care, For help with finding care homes and care homes but with 24-hour nursing staff on hand. If you think with nursing, visit www.carechoices.co.uk to you may need nursing care in a home, you will need search across the country. to be visited by a social worker or a care manager to

Activities in care homes The word ‘activity’ can imply many different things co-ordinator. What they do and how they do it varies but, in the context of a care home, it should mean from one home to another. Increasingly, they are everything a resident does from when they open fully integrated into the staff team, play a key part their eyes in the morning until they go to sleep in developing care plans and ensure that all staff at night. Activities should stimulate residents appreciate the part they play in delivering high- emotionally, physically and mentally and, in a good quality activity provision. care home, should encompass all aspects of daily life. They can range from choosing what to wear, Ensure you speak to any potential providers about to helping with tasks around the home or garden, the activities they provide in their care home. to listening to the radio or joining in with an art or exercise class. Above all, activities provide a point of interest, fun and challenge to each day. They should enable people to participate in daily life, be engaged and maintain hobbies or activities they have enjoyed throughout their life, as well as offering the opportunity to try something new, if they wish.

Lots of care homes now employ a dedicated activity

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 39 RICHMOND WOOD NORTON CARE HOME

Looking for more than just a care home?

Richmond Wood Norton is opening its Village Care Home in Spring 2019. Our fantastic facilities at Wood Norton will include: restaurant, wellness spa and salon, private cinema, landscaped gardens and terraces, social events and activities. Richmond Wood Norton also offers independent and assisted living properties to buy.

Speak to the village advisors to find out more Call: 01386 897475 www.richmond-villages.com/woodnorton Richmond Wood Norton Sales Suite, The South Lodge, Evesham Road, Wood Norton, Evesham, Worcestershire WR11 4TY RICHMOND WOOD NORTON CARE HOME Care homes checklist © 2018 Care Choices Ltd Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Can you get involved in activities you enjoy? Catering Is there an Activities Co-ordinator? Can the home cater for any dietary requirements you may have? Does the home organise any outings? Does the menu change regularly? Looking for more than just a care home? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Richmond Wood Norton is opening its Village Care Home in Spring 2019. Is alcohol available/allowed if you Our fantastic facilities at Wood Norton will include: restaurant, wellness spa and salon, Life in the home private cinema, landscaped gardens and terraces, social events and activities. want it? Is the home adapted to suit Can visitors join you for meals? Richmond Wood Norton also offers independent and assisted living properties to buy. your needs? Can you bring your own furniture? Fees Are there enough plug sockets in Do your fees cover all of the services the rooms? and activities? Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Is the notice period for cancellation of Does the home provide any transport? the contract reasonable? Can you make/receive calls privately? Could you have a trial period? Can you decide when to get up and Can you keep your room if you go Speak to the village advisors to find out more go to bed? into hospital? Call: 01386 897475 Does the home allow pets? Can you handle your own money? www.richmond-villages.com/woodnorton *See page 50. Richmond Wood Norton Sales Suite, The South Lodge, Evesham Road, Wood Norton, Evesham, Worcestershire WR11 4TY My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 41 Individual Quality Care Assured Evendine House Residential Home · Beautiful country house hotel · 'Fantastic' home cooked food style accommodation · 3 acres of gardens with superb · 'Simply brilliant' care team views of Malvern Hills · Relaxed, friendly and enjoyable · A privately run home with a real atmosphere difference T: 01684 540225 Offering residential & respite care

Evendine Lane, Colwall, Malvern WR13 6DT • Email: [email protected] • www.evendinehousecare.co.uk Tell us what you think Complete our short questionnaire www.carechoices.co.uk/reader-survey

RESIDENTIAL HOME Field House really is unique. Sitting in 10 acres of parkland with lovely easily accessible gardens for all residents that overlook the Clent Hills, Field House is a Grade 2* listed property built in the 1750's, benefiting from a recent extensive refurbishment, and offers great care with a real home from home feel in a small stately home. The care team has been described as 'incredible, 'extraordinary' and 'extremely loving'. Everyone strives to make living at Field House fun, fulfilling, relaxing and worry-free. There are a wide range of activities which are tailored to the interests of each individual resident. Catering and dining? Well please come and see the wonderful home cooked food prepared and even sample the fresh cakes that are always available. Field House is privately owned and operated and therefore has Tel: 01562 885211 a distinctive non-corporate way of caring. There is constant reinvestment into the building and staff strive to continually [email protected] improve how they provide care - it is quite unlike any care home www.fieldhousecarehome.com in the area.

Off Western Road, Hagley, Clent, Please visit the home at any time and see the Stourbridge DY9 0HL real difference that Field House offers.

42 Search for care at www.carechoices.co.uk to find support in your area Care homes and dementia A good care home will follow the concept of a person-centred approach to care for people with dementia. This means that the unique qualities and interests of each individual will be identified, understood and accounted for in any care planning.

The person with dementia will have an assessment and an ongoing personalised care plan, agreed across health and social care. This should identify a named care co-ordinator and address their individual needs.

They must also have the opportunity to discuss and make decisions, together with their carers, about the use of advance statements, advance decisions to refuse treatment, Lasting Powers of Attorney and Preferred Priorities for Care. needs to be based on small group living, preferably with accommodation on one level and with It is important that care and support options are opportunities to go in and out of the building within tailored to the needs of the individual. Make sure a safe environment. staff know the person you care for by providing life story books, telling staff about their likes and dislikes Plenty of natural light and an easy way of finding and providing belongings that bring comfort and one’s way around the building and grounds are have meaning for the person you care for. essential for minimising disorientation.

Within the home, much is down to the attitude Staff training and skills of the manager and the staff. Do Dementia-specific training is essential to ensure they provide an environment that enables a that care home staff have an understanding of how person with dementia to exercise choice and best to support and care for people with dementia. personal preferences even in the later stages of Ask to speak with the Dementia Champion and the condition? Who is the person in charge of question the placement if the home does not have a championing dementia care best practice in the specific Dementia Lead. home? Further questions to consider are included in the residential dementia care checklist on page 44. For help with finding a care home for someone with dementia, visit www.carechoices.co.uk to Design and technology search for care homes across the country. The design of a care home specialising in dementia

www.carechoices.co.uk

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 41. You can download and print this checklist at www.carechoices.co.uk/checklists

Design Health Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room?

Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care?

*See page 50.

44 Search for care at www.carechoices.co.uk to find support in your area Paying for residential care

When a local authority provides or arranges services cost of care at home or in a care home, depending for you, you may be asked to contribute towards the on your personal circumstances.

Financial assessment To determine whether or not you will need to have in capital and savings above the lower figure. contribute towards the cost of your support, the council will conduct a financial assessment. This If your capital and savings amount to more than will look at your capital, savings and income. Most £23,250, you will have to pay the full cost of your people are likely to have to contribute something care yourself. However, you are still entitled to an towards the cost of their care. The value of your assessment of your needs by the council and you home is included as part of your capital in this may be able to get some support with funding your assessment if you are moving into residential care, care, see page 46. except in limited circumstances. It is not included if you are receiving care in your own home. If you These figures may change during the lifetime of this choose not to have a financial assessment, you will Directory. be responsible for paying the full cost of your care and support. If you are eligible for a financial contribution towards your support from the council and you If you have capital and savings of less than £23,250, are moving into a care home or care home with you will be asked to contribute part of your income nursing, you will be given a choice of homes that and the local authority may meet the shortfall. accept the fee level the council would usually pay for someone with your needs. If the home If you have capital and savings between £14,250 and you choose charges a fee in excess of the local £23,250, you are likely to have to contribute towards authority’s funding limit, you will need to find the cost of your care. You may need to contribute someone else to meet the additional amount. This part of your income, and a sliding scale operates is often referred to as a ‘third party payment’ or whereby you also contribute £1 for each £250 you ‘top-up’ (explained further on page 47).

Running out of money If your capital and savings are likely to reduce to Understanding your rights before moving into care £23,250 through payment of care home fees, you is essential. There are a number of financial products must let the council know well in advance. It must and specialist companies that may be able to help. It undertake an assessment of your circumstances is important to seek independent financial and legal before deciding if it will make a contribution. advice before committing yourself to anything. See page 47 for more information. If you become eligible for the council’s support with funding your care, and the home you are living in charges more than the council’s fee levels, you must find someone to help pay the difference. This is known as a ‘top-up’ or ‘third party payment’, see page 47 for more information. If funds for a top-up are not available, you will need to find accommodation which can meet your needs at the local authority fee level.

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 45 Non-means-tested support Some non-means-tested support may be available before approaching the council for a financial to you; you may wish to explore these options assessment.

Benefits Attendance Allowance and Personal Independence your financial assessment. Payments are non-means-tested, non-taxable benefits from the Department for Work and You may also want to consider applying for Universal Pensions. There are different rates depending on Credit (if you are under pension age) or Pension the level of your needs. Everyone who needs care Credit (if you are over pension age). should consider claiming these benefits, however, they may not be paid if you are, or become, NHS Continuing Healthcare a permanent resident in a care home and are NHS Continuing Healthcare is fully-funded care and receiving financial support from Worcestershire support, provided and paid for by the NHS. To be County Council. eligible, your needs must be primarily health-related and are likely to be severe. If you are entitled to the mobility component of Disability Living Allowance or Personal If you are eligible for NHS Continuing Healthcare, Independence Payment, this payment will not stop you can receive the services in any setting, including once you are in a care home and is not included in your own home or in a care home.

Self-funding your care Paying for care can be an expensive and long-term a one-off fee to join the scheme which covers all commitment, so it is recommended that you seek legal and administrative costs for the lifetime of specialist information and advice before entering the loan. The council may limit the amount of the into any arrangements. It is important that you loan. seek specialist advice from appropriately qualified and regulated financial advisers, see page 47 for NHS Nursing Care Contribution suggested contacts. Whether you are a temporary or permanent resident, if you live in a care home that provides Twelve-week property disregard nursing care, you may be entitled to a non-means- If your former home is included in your financial tested Registered Nursing Care Contribution assessment but your other capital and savings are (sometimes referred to as Funded Nursing Care) less than £23,250, and your income is not enough towards the cost of your nursing care. This is paid to meet your care home fees, the council may share directly to the home. the cost of the first twelve weeks of permanent care, provided it agrees that care is needed.

Deferred Payment Agreements After the twelve-week property disregard period, you may be considered for a Deferred Payment Agreement. This will allow you to delay selling your former home during your lifetime. Any fees paid by the council will be charged against the value of your home and must be repaid once the house is sold or from your estate. Interest is payable throughout the period of the loan and there is also

46 Search for care at www.carechoices.co.uk to find support in your area Third party payments

If you are eligible for the council’s support, you If the additional payments stop being paid for should be offered a choice of homes that meet the any reason, then you should seek help and local authority’s funding rates. If you decide to live advice from your council. You may have to move in a more expensive home and someone is able to to a different home within the local authority’s make an additional payment for you, they will have funding levels. to pay the difference between the council’s rate and the amount the home charges. This additional If you are already resident in a care home, and no payment is called a ‘top-up’ or ‘third party payment’. top-up was required at the time you became a resident, the home may seek to introduce one at You are not allowed to make this additional payment a later date, which would need to be agreed first yourself, except in limited circumstances, so the with the local authority. responsibility usually falls to a family member, friend or charity. This may happen if a change to your arrangements is made at your request or with your agreement, Before anyone agrees to pay your top-up, they for example you move to a more expensive room. should be aware that the amount may increase, usually once a year, and they need to be confident It is important to note that councils have a duty that they can sustain the payments for as long as to offer you a place at a home that accepts their they are required. They will need to sign a contract funding rates. If no such place is available, a top- with the council to confirm that they can do this. up should not be charged.

Seeking financial advice Planning for your future care and support needs can These are a good place to start if you are looking for be complicated and funding care can be expensive. information and want to see what sort of options are Professional advice may be helpful in enabling you available. (and your family) to identify the most suitable and cost-effective solution. Age UK Tel: 0800 055 6112 Everyone is encouraged to seek unbiased, expert Web: www.ageuk.org.uk/moneymatters advice from independent financial advisers to help work out how to pay for long-term care. Citizens Advice Independent financial advisers are regulated by Web: www.citizensadvice.org.uk the Financial Conduct Authority (FCA) and must Money Advice Service take shared responsibility for the suitability of any Tel: 0800 138 7777 product they recommend. Web: www.moneyadviceservice.org.uk

Unlike advisers who are tied to particular providers, Paying for Care specialist care-fees advisers can offer advice on Web: www.payingforcare.org products from across the whole market.

A list of independent financial advisers who are accredited by the Society of Later Life Advisers can be found at www.societyoflaterlifeadvisers.co.uk or you can call 0333 202 0454.

There are also a number of organisations that will provide free advice about funding care and support.

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 47 Important information

Finding care in your area Looking for care in your area? Want to know the email. They can also be saved and emailed to others. quality rating of providers you’re considering? Care Choices, publisher of this Directory, has a website The website includes detailed information for each providing comprehensive details of care providers as care provider, including the address, phone number well as essential information. and the service’s latest CQC inspection report and rating (see page 50), indicating the quality of care You can search by postcode, county or region for provided. care homes, care homes with nursing and home care providers that meet your needs across the country. You can also view an electronic version of this Directory on the site and have it read to you Your search can be refined by the type of care you by using the ‘Browsealoud’ function. Visit are looking for and the results can be sent to you by www.carechoices.co.uk

How solicitors can help A solicitor can give you impartial advice about contribution to your fees. wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on Lasting Powers of Attorney (LPA) allow you to immediate and long-term care plans, ensuring appoint someone you trust to make decisions (if applicable) the NHS has made the correct about your personal welfare, including healthcare

48 Search for care at www.carechoices.co.uk to find support in your area and consent to medical treatment, and/or your decision’, setting out treatment that you do not property and financial affairs. A LPA is only valid want to receive in specified circumstances, which once registered with the Office of the Public would legally have to be followed even if you die as Guardian. It allows for a person of your choice to a result. make decisions on your behalf at a time when you may be unable to. Any proposed Gift out of your estate needs careful consideration of the benefits, risks and implications, The Court of Protection can issue Orders directing particularly on any future liability for care costs or the management of a person’s property and tax liability. financial affairs if they are incapable of managing their own affairs should they not have a LPA. The If you don’t have your own solicitor, ask family or Court procedure is presently very slow, and the fees friends for their recommendations. Contact several are quite expensive so preparing a LPA is always firms, explain your situation and ask for an estimate advisable, providing you have somebody sufficiently of cost and an idea of timescales involved. Many trustworthy to appoint as your attorney. firms will make home visits if necessary and will adapt their communications to meet your needs. An ‘advance directive’ allows you to communicate It’s important to find a solicitor who specialises in your wishes in respect of future medical treatment this area of the law. Citizens Advice offers an advice but it is not legally binding. You may instead wish to service and will be able to recommend solicitors in make a living will, properly known as an ‘advance your area.

Comments, compliments and complaints If you use a home care agency or move into a care If your complaint is about a breach of regulations, home or care home with nursing, you should feel contact your local office of the Care Quality able to comment on any aspect of your life which Commission (see page 50 for more information affects your happiness or comfort. This might be about the CQC). anything from the way you are treated by staff to the quality of the food you are served. You should If your local authority has arranged or contributed also feel free to make comments and suggestions to the cost of your care and support, another option about possible improvements to your surroundings is to raise your complaint with your social worker/ and the services provided. care manager or the department’s designated complaints manager. Making a comment, whether complimentary or a complaint, should not be made difficult for you Consumer Relations Officer and should not affect the standard of care that Adult Social Care Services, you receive whether in your own home or in a care Consumer Relations Office, Worcestershire home or care home with nursing. Care services County Council, County Hall, Spetchley Road, are required to have a simple and easy-to-use Worcester WR5 2NP complaints procedure. Tel: 01905 846365 Email: [email protected] If you are concerned about the care that you, a friend or a relative are receiving, it makes sense Further information can be found on the Your Life to speak to the manager of the service about your Your Choice website at www.worcestershire. concerns before you take any further action. The gov.uk/info/20326/care_and_support/928/ problem may be resolved quite easily once they are adult_social_care_-_complaints_procedure made aware of it. However, if you need to make a formal complaint, you should initially contact the If you have been unable to resolve your complaint registered owners of the service. They have a duty you can contact the Local Government Ombudsman to respond to any complaints made. on 0300 061 0614 and ask them to assist you. The

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 49 Local Government Ombudsman looks at complaints (such as care homes and home care providers). It is about councils and some other authorities and a free service. Its job is to investigate complaints in a organisations, including adult social care providers fair and independent way.

Inspecting and regulating care service Health and social easily see where a service is performing well, and care services must be where it needs to improve. registered to show that they meet a set of standards. The Care Quality It’s always a good idea to check inspection reports Commission (CQC) is the independent regulator of and ratings when choosing a care service. You can health and social care in England. It registers care find reports and ratings on the CQC’s website providers and inspects and rates services. When (www.cqc.org.uk). Care providers must also display things go wrong, the CQC can also take action to their latest rating at their premises and on their protect people who use services. website.

After an inspection of a care home or home care You can also tell the CQC about your experiences agency, the CQC publishes a report of what it found. of care – good or bad. It can use your information The report looks at how well the service meet to see where it should inspect next, and what to the CQC’s five key questions: Is the service safe? look out for when it does. If you want to share your Effective? Caring? Responsive to people’s needs? experience of care, visit www.cqc.org.uk/share Well-led? Tel: 03000 616161 Each care home and home care agency will get Email: [email protected] an overall rating of outstanding, good, requires Web: www.cqc.org.uk improvement or inadequate. It will also get ratings Write to: The Care Quality Commission, Citygate, for each key question. The ratings mean you can Gallowgate, Newcastle upon Tyne NE1 4PA

Who needs safeguarding? Safeguarding in Worcestershire applies to any adult • Domestic violence – including psychological, who: physical, sexual, financial, emotional abuse; so called ‘honour’ based violence. • requires care and support (whether or not the local authority is meeting any of those needs) • Sexual abuse – including rape, indecent and; exposure, sexual harassment, inappropriate looking or touching, sexual teasing or innuendo, • is experiencing, or at risk of, abuse or neglect; sexual photography, subjection to pornography and or witnessing sexual acts, indecent exposure • as a result of those care and support needs is and sexual assault or sexual acts to which the unable to protect themselves from either the risk adult has not consented or was pressured into of, or the experience of abuse or neglect. consenting. • Psychological abuse – including emotional Abuse is an action that harms another person. The abuse, threats of harm or abandonment, Care Act 2014 sets out the following areas which are deprivation of contact, humiliation, blaming, recognised forms of abuse: controlling, intimidation, coercion, harassment, • Physical abuse – including assault, hitting, verbal abuse, cyber bullying, isolation or slapping, pushing, misuse of medication, restraint unreasonable and unjustified withdrawal of or inappropriate physical sanctions. services or supportive networks.

50 Search for care at www.carechoices.co.uk to find support in your area • Financial or material abuse – including theft, • at work; fraud, internet scamming, coercion in relation • at college; or to an adult’s financial affairs or arrangements, including in connection with wills, property, • in a public place. inheritance or financial transactions, or the misuse or misappropriation of property, Who might be an abuser? possessions or benefits. An abuser is often a person who has a level of power over the person being abused and they can be well • Modern slavery – encompasses slavery, human known to the person being abused. They could be a: trafficking, forced labour and domestic servitude. Traffickers and slave masters use whatever • partner, relative or family member; means they have at their disposal to coerce, • neighbour; deceive and force individuals into a life of abuse, • friend and/or another service user; servitude and inhumane treatment. • carer; • Discriminatory abuse – including forms of harassment, slurs or similar treatment; because • staff member; of race, gender and gender identity, age, • volunteer; or disability, sexual orientation or religion. • stranger. • Organisational abuse – including neglect and poor care practice within an institution or specific What to do if you suspect abuse care setting such as a hospital or care home, for If you think someone is being abused and you have example, or in relation to care provided in one’s concerns, call Adult Social Care on 01905 768053. own home. This may range from one off incidents to ongoing ill-treatment. It can be through If you are concerned a crime has been committed, neglect or poor professional practice as a result call West Mercia Police on 101. In an emergency, call of the structure, policies, processes and practices 999. within an organisation. Your concerns will be taken seriously and will • Neglect and acts of omission – including ignoring receive prompt attention. If the police are involved, medical, emotional or physical care needs, failure Adult Social Care will work with them and the adult to provide access to appropriate health, care and involved. support or educational services, the withholding of the necessities of life, such as medication, If you are worried about contacting the police, you adequate nutrition and heating. can contact Adult Social Care to talk things over • Self-neglect – this covers a wide range of first. Contact details are on page 4. behaviour neglecting to care for one’s personal hygiene, health or surroundings and includes You can also contact the Care Quality Commission behaviour such as hoarding. (CQC) on 03000 616161 if the adult is living in a registered care home, care home with nursing or Where does abuse happen? receiving home care services and there are concerns Abuse is something that can happen at any time, regarding the service. anywhere, including; • in somebody’s own home; • in someone else’s home; • at a day centre; • in care homes; • in hospital;

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 51 The Disclosure and Barring Service (DBS) There is a barring system for all those intending to Care providers and suppliers of care workers are work, or working with children and adults care and also required to refer workers to the DBS where, support. This service combines the criminal records in their view, the individual has been guilty of checking and barring functions. For disclosure misconduct that harmed or placed at risk of harm information and services, visit www.gov.uk/dbs an adult with care and support needs. People who know they are confirmed on the list but seek Care home owners, home care agencies and employment in care positions will face criminal employment agencies that supply care workers charges, including possible imprisonment. It is are required to request checks as part of a range also an offence for an employer or voluntary of pre-employment checks, including disclosures organisation to knowingly employ a barred person from the DBS. in a regulated activity role.

What happens if I can’t make decisions for myself? Some adults are unable to make decisions for not – an authorisation should still be requested. themselves because they lack the mental capacity to do so. This may be due to dementia, a learning If they do not act, contact the DoLS Team. If there is disability, mental disorder or a severe brain injury. an authorisation in place but you think the level of These people may need more care and protection restriction exceeds that which is necessary, you can than others to ensure they do not suffer any harm. It also query this – ask the staff to contact the DoLS may be necessary to apply restrictions that deprive Team to request a review of the authorisation. them of their liberty in order to prevent harm. In either of the above circumstances, if you have Depriving someone of liberty can include ensuring a attempted to address your concerns with the staff person cannot leave, giving care or medication that concerned, but you remain uncertain about the care controls the person’s choices and actions, or going arrangements, please contact the DoLS Team and it against the wishes of family. This applies whether will be looked in to formally. They also offer advice. or not the restrictions are actively applied or only potential, and applies whether or not the person Worcestershire County Council DoLS Team objects themselves. Tel: 01905 822624

In these cases, the staff responsible must apply to the Learn more about the Mental Capacity Act 2005 local Deprivation of Liberty Safeguards (DoLS) Team and what it means for you and your family. Visit for an assessment. Failure to do so may be a breach www.gov.uk and search ‘mental capacity act’. of the law. The assessments check that restrictions within the care are necessary and in the person’s best The Social Care Institute for Excellence website interests, and lead to a DoLS Authorisation. No costs provides more information about DoLS, visit are involved to the person or family. www.scie.org.uk/publications/ataglance/ ataglance43.asp Are you concerned that someone you know is being deprived of their liberty? You can also see Alzheimer’s Society’s factsheet If you think someone you know is being deprived of on DoLS by searching ‘DoLS’ at their liberty and the deprivation is not authorised, the www.alzheimers.org.uk first step is to approach the staff who are looking after them to see if care could be given in a way that is less In certain circumstances, an application may need restrictive. If not, ask whether they have taken the to be made to the Court of Protection. Find out necessary steps to request a DoLS assessment. It does more about this at www.gov.uk/courts-tribunals/ not matter whether you think the care is necessary or court-of-protection

52 Search for care at www.carechoices.co.uk to find support in your area Residential care in Worcestershire

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Because we Care SEARCH FOR CARE quintonhouse.net | 01789 720247 Main Road, Lower Quinton, Stratford upon Avon CV37 8RY IN YOUR AREA www.carechoices.co.uk Quinton House Nursing home & Quinton Gardens specialist dementia unit offers a • Find care providers quickly and easily home from home experience, feel free to visit, • Search by location and care need our doors are always open and we’re happy to • Information on care quality answer any questions you might have. • Links to inspection reports • Additional information, photos WWW.QUINTONHOUSE.NET and web links As recommended on www.carehome.co.uk • Brochure requests

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 53 Bromsgrove care homes Advertisers are highlighted Blenheim House Kensington House Moundsley Hall Care Village, Walkers Heath Road, Moundsley Hall Care Village, Walkers Heath Road, Birmingham B38 0BL Birmingham B38 0BL Tel: 0121 433 3000 OP D PD LDA YA Tel: 0121 433 3000 OP D PD MH YA Bluebrooke Residential Care Home Lawns Residential Care, The 242 Stourbridge Road, Catshill, School Lane, Alvechurch, Birmingham B48 7SB Bromsgrove B61 9LE Tel: 0121 445 4098 OP D PD SI YA Tel: 01527 877152 OP D PD Leys Residential Home, The Breme Residential Care Home Old Birmingham Road, Alvechurch, 46 Providence Road, Birmingham B48 7TQ Bromsgrove B61 8EF Tel: 0121 445 5587 Advert below OP D PD MH Tel: 01527 571320 OP D PD LDA SI YA Merecroft Burcot Grange Seafields lane, Alvechurch, Birmingham B48 7HN 23 Greenhill, Burcot, Tel: 0121 706 9902 LDA MH YA Bromsgrove B60 1BJ Oaks Care Home, The Tel: 0121 445 5552 OP D PD YA 432 Birmingham Road, Marlbrook, Bromsgrove B61 0HL CTTM Elmfield Cottage Tel: 01527 876450 Alcester Road, Hollywood, OP D PD Birmingham B47 5NS Redwood House Residential Home Tel: 0121 430 4297 LDA MH SI YA Cherry Hill Road, Barnt Green B45 8LL Tel: 0121 447 7447 OP D PD Exmoor Drive 1-7 Exmoor Drive, Regents Court Care Home Bromsgrove B61 0TW 128 Stourbridge Road, Bromsgrove B61 0AN Tel: 01527 576591 LDA Tel: 01527 879119 OP Grosvenor House Care Home School Drive, 7 (Dimensions) Aqueduct Lane, Coopers Hill, Spadesbrook House, Bromsgrove B60 1AX Alvechurch B48 7BS Tel: 01225 335066 LDA Tel: 0121 447 7878 OP Wythall Residential Home 241 Station Road, Wythall, Birmingham B47 6ET Hillside Tel: 01564 823478 Alcester Road, Hollywood, OP Birmingham B47 5NS Tel: 0121 430 2126 OP LDA The Leys Old Birmingham Road, Hopwood Court Alvechurch B48 7TQ Birmingham Road, Hopwood, Contact: Jeanette Westwood Tel: 0121 445 5587 Alvechurch B48 7AQ Email: [email protected] Tel: 0121 445 4743 OP D PD At The Leys, we believe in providing a home for our residents, and the care we Housman Court would want for our own loved ones. School Drive, Bromsgrove B60 1AZ www.facebook.com/theleysresidentialhomealvechurch Tel: 01527 575440 OP D

54 Search for care at www.carechoices.co.uk to find support in your area Bromsgrove care homes with nursing Advertisers are highlighted Bluebrooke Residential Care Home Kensington House 242 Stourbridge Road, Catshill, Moundsley Hall Care Village, Walkers Heath Road, Bromsgrove B61 9LE Birmingham B38 0BL Tel: 01527 877152 OP D PD Tel: 0121 433 3000 OP D PD MH YA Buckingham House Meadows Nursing Home, The Moundsley Hall Care Village, Walkers Heath Road, 656 Birmingham Road, Spring Pools, Birmingham B38 0BL Bromsgrove B61 0QD Tel: 0121 433 3000 OP D Tel: 0121 453 5044 OP D PD Chandler Court Moundsley House Recreation Road, Bromsgrove B61 8DT Walkers Heath Road, Birmingham B38 0BL Tel: 0333 455 1156 OP D PD MH Tel: 0121 433 3000 OP D PD Grosvenor House Care Home Plymouth House Aqueduct Lane, Coopers Hill, Alcester Road, Tardebigge, Bromsgrove B60 1NE Alvechurch B48 7BS Tel: 01527 873131 OP D PD SI Tel: 0121 447 7878 OP St George’s Nursing Home Havencroft Nursing Home 100 Old Station Road, Bromsgrove B60 2AS Lea End Lane, Hopwood, Birmingham B48 7AS Tel: 01527 837750 OP D YA Tel: 0121 445 2154 OP St John’s Court Heathbrook House Care Home St Johns Street, Bromsgrove B61 8QT 223-229 Worcester Road, Stoke Heath, Tel: 01527 575070 OP D PD SI Bromsgrove B61 7JA Tutnall Hall Care Home Tel: 01527 908278 Advert page 60 OP D YA Tutnall Lane, Bromsgrove B60 1NA Kenilworth House Tel: 01527 875854 OP YA Moundsley Hall Care Village, Walkers Heath Road, Wayside Care Home Birmingham B38 0BL 25 New Road, Bromsgrove B60 2JQ Tel: 0121 433 3000 OP D Tel: 01527 837774 OP D PD

Malvern Hills care homes See page 54 for the Service User Bands key Avenue Care Home, The Dalvington / The Oaks 23 Avenue Road, Malvern WR14 3AY 146 Lower Howsell Road, Malvern WR14 1DL Tel: 01684 575922 OP LDA MH Tel: 01886 833424 PD LDA SI Beechwood Residential Care Home Eleri House The Beeches, Holly Green, 15 Laburnum Walk, Malvern WR14 1HD Upton-upon-Severn WR8 0RR Tel: 01684 899176 LDA SI YA Tel: 01684 595959 OP D PD SI YA Evendine House Residential Home Chace Care Home, The Evendine Lane, Colwall, Malvern WR13 6DT Chase Road, Upper Welland, Malvern WR14 4JY Tel: 01684 540225 Advert page 42 Tel: 01684 561813 OP OP D Cleeve House Friends of the Elderly Malvern 49 Hornyold Road, Malvern WR14 1QH 148 Graham Road, Malvern WR14 2HY Tel: 01684 564454 OP D Tel: 01684 574385 OP D College House Residential Home Gold Hill Residential Home Berrington Road, Tenbury Wells WR15 8EJ 5 Avenue Road, Malvern WR14 3AL Tel: 01584 810270 OP D Tel: 01684 574000 OP PD

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 55 Malvern Hills care homes continued Advertisers are highlighted Hamilton House Old Rectory, The Leigh Stinton, Malvern WR13 5DZ Church Street, Tenbury Wells WR15 8BP Tel: 01886 832456 LDA YA Tel: 01584 810249 OP D PD Hastings Residential Care Home Options Malvern View 130 Barnards Green Road, Malvern WR14 3NA The Rhydd, Hanley Castle WR8 0AD Tel: 01684 585000 OP D PD SI YA Tel: 01684 312610 LDA YA Howbury House Resource Centre Sense Tanglewood Pickersleigh Grove, Malvern WR14 2LU 72 Albert Road South, Malvern WR14 3AH Tel: 01684 571750 OP D PD Tel: 01684 576327 PD LDA SI Matrixcare Springfield House 369 Worcester Road, Malvern WR14 1AR 3-5 Ranelagh Road, Malvern WR14 1BQ Tel: 01684 565971 PD LDA SI YA Tel: 01684 574248 OP D Oaks, The Wishmoor Rest Home 165 Worcester Road, Malvern WR14 1ET 21 Avenue Road, Malvern WR14 3AY Tel: 01684 572079 LDA Tel: 01684 569162 OP D PD YA

Malvern Hills care homes with nursing See page 54 for the Service User Bands key

Boynes Care Centre, The Mowbray Nursing Home Upper Hook Road, Upton-upon-Severn, Victoria Road, Malvern WR14 2TF Worcester WR8 0SB Tel: 01684 572946 OP D PD Tel: 01684 594001 OP D YA Springs Care Home, The Cadmore Lodge Spring Lane, Malvern WR14 1AL St Michaels, Berrington Green WR15 8TQ Tel: 01684 879681 Advert page 60 D YA Tel: 01584 810044 OP YA Tewkesbury Fields Court House Care Home The Oxhey, Bushley, Tewkesbury GL20 6HP 3-5 Court Road, Malvern WR14 3BU Tel: 01684 882265 OP D PD YA Tel: 01684 572271 OP D PD Friends of the Elderly Malvern Waterside Care Centre 148 Graham Road, Malvern WR14 2HY Leigh Sinton, Malvern WR13 5EQ Tel: 01886 833706 Tel: 01684 574385 OP D OP D Haresbrook Park Care Home Welland House Care Centre Haresbrook Lane, Tenbury Wells WR15 8FD Lime Grove, Welland, Malvern WR13 6LY Tel: 01584 811786 OP D MH YA Tel: 01684 310840 OP D MH

We are a family run establishment and the care we provide is very Albion Lodge much based on the ethos that we look after people as if they are part Retirement Home of our own family. Offering individualised care, we aim to maintain independence whilst providing support. What we offer : • Village setting • Two acres of lawns • Respite rooms • Special baths • Disabled access vehicle available for families • Two lifts • Ensuite rooms • Hairdressing and activities For more information, contact us on: Tel: 01684 310626 Email: [email protected] Website: www.albionlodge.co.uk

56 Search for care at www.carechoices.co.uk to find support in your area Redditch care homes See page 54 for the Service User Bands key Advertisers are highlighted Abbeycroft Miles House 16 Crabbs Cross Lane, Crabbs Cross, Redditch B97 5LD – 4 Hentland Close Tel: 01527 540403 PD LDA MH Winyates West, Redditch B98 0LP Tel: 01527 455705 Bowood Court & Mews PD LDA Hewell Road, Batchley, Redditch B97 6AT Parklands Tel: 01527 65115 Advert page 58 OP D PD MH SI YA Callow Hill Lane, Callow Hill, Brambles Residential Care Home Redditch B97 5PU Birchfield Road, Redditch B97 4LX Tel: 01527 544581 OP D PD MH SI Tel: 01527 555800 OP D PD SI YA St Martins Care Home Ltd HF Trust – 1 Foxlydiate Mews 22 Feckenham Road, Headless Cross, Lock Close, Redditch B97 6LQ Redditch B97 5AR Tel: 01527 60482 LDA Tel: 01527 544592 OP D PD SI

Redditch care homes with nursing Cedars Nursing Home, The Southcrest Nursing Home Cedar Park Road, Batchley, Redditch B97 6HP 215 Mount Pleasant, Southcrest, Redditch B97 4JG Tel: 01527 63038 OP YA Tel: 01527 550720 OP D PD SI Glenfield House Nursing Home Stonebridge Nursing Home Middle Lane, Kings Norton, Birmingham B38 0DG 178-180 Birchfield Road, Tel: 01564 823795 OP D PD SI Headless Cross, Redditch B97 4NA Tel: 01527 542170 D MH YA Saltways – Care Home with Nursing Physical Disabilities If you are considering a care home with nursing, Church Road, Webheath, Redditch B97 5PD see the checklist on page 41. Tel: 01527 452800 OP PD

Worcester care homes Albion Lodge Retirement Home Cedar Gardens Hanley Swan, Robert End, Worcester WR8 0DN 122a Bromyard Road, St Johns, Worcester WR2 5DJ Tel: 01684 310626 Advert page 56 OP YA Tel: 01905 421358 LDA Bedwardine House Residential Care Home Constable House Upper Wick Lane, Rushwick, Worcester WR2 5SU 6-8 Howard Road, Dines Green, Worcester WR2 5RB Tel: 01905 425101 OP D PD Tel: 01905 422150 OP D PD LDA MH SI YA AD Bethany Lodge Firs Rest Home, The 222 Malvern Road, Worcester WR2 4PA 141 Malvern Road, St Johns, Worcester WR2 4LN Tel: 01905 420088 LDA Tel: 01905 426194 OP D PD MH SI Broad Group, The – 85 Bath Road Juniper House Residential Care Home Worcester WR5 3AE 2 Oak View Way, St Johns, Worcester WR2 5FJ Tel: 01905 360439 LDA SI YA Tel: 01905 676950 OP D PD Bromyard Road, 95 Northwick Grange St Johns, Worcester WR2 5BZ 19 Old Northwick Lane, Worcester WR3 7NB Tel: 01905 429527 MH Tel: 01905 453916 OP D PD

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 57 Bowood Court & Mews

For award-winning, affordable luxury residential & dementia care, call Karen on 01527 65115

adeptcarehomes SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start? www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests

F_BAR_18713www.carechoices.co.uk Worcestershire Care Choices advert – 185x108mm.qxp_Layout 1 14/09/2018 16:13 Page 1 Amazing people ...deserve amazing care Our care homes are wonderful places – filled with amazing residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Nursing Care • Residential Care • Dementia Care • Respite Breaks • Care for Under-65s

Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people, visit www.barchester.com or call us anytime to benefit from over 25 years' experience.

Hollyfields Care Home Latimer Court Care Home Habberley Road, Kidderminster, DY11 5RJ Darwin Avenue, Worcester, WR5 1SP Call: 01562 569 884 Call: 01905 401 630

58 Search for care at www.carechoices.co.uk to find support in your area Worcester care homes continued See page 61 for the Service User Bands key Advertisers are highlighted Options Bredon House Stuart House Hospital Lane, Powick, Worcester WR2 4SQ 147 London Road, Worcester WR5 2ED Tel: 01905 830234 LDA YA Tel: 01905 360140 LDA MH YA Pals Residential Care Temecare Ltd 79 Ombersley Road, Worcester WR3 7BT – Teme Court Residential Care Tel: 01905 612508 OP D PD Old Road, Lower Wick, Worcester WR2 4BU Phoenix House Tel: 01905 426991 OP D PD 122 Bromyard Road, St Johns, Worcester WR2 5DJ Willows Care Home, The Tel: 01905 426190 LDA 2 Tower Road, Barbourne, Regent Residential Care Home Worcester WR3 7AF School Road, St Johns, Worcester WR2 4HF Tel: 01905 20658 OP D PD SI Tel: 01905 337100 OP D PD LDA SI YA Woodbury View South Hayes Care Home Martley Road, Worcester WR2 6QG 101 London Road, Worcester WR5 2DZ Tel: 01905 641745 LDA Tel: 01905 357429 OP Worcestershire Step Down Unit, The St Stephen’s Care Home 229 London Road, St Stephens Terrace, Droitwich Road, Worcester WR5 2JG Advert outside back cover Worcester WR3 7HU Tel: 01905 763763 OP D PD MH SI YA Tel: 01905 29224 OP D

Worcester care homes with nursing Advertisers are highlighted Ablegrange Severn Heights Ltd Shrubbery Nursing Home, The Old Hills, Callow End, Worcester WR2 4TQ 23-31 Shrubbery Avenue, Tel: 01905 831199 OP D PD Worcester WR1 1QN Fernhill House Tel: 01905 28916 OP D Grange Lane, Fernhill Heath WR3 7UR Stanfield Nursing Home Ltd Tel: 01905 679500 OP D Upper Wick Lane, Rushwick, Worcester WR2 5SU Henwick Grange Tel: 01905 420459 OP D PD 68 Hallow Road, St Johns, Worcester WR2 6BY Yew Tree Nursing Home Tel: 01905 424705 OP D PD YA Yew Tree Place, Romsley, Halesowen B62 0NX Latimer Court Care Home Tel: 01562 710809 Advert below OP D PD YA Darwin Avenue, Worcester WR5 1SP Worcestershire Step Down Unit, The Tel: 01905 401630 Advert page 58 OP D PD SI YA 229 London Road, Lawns Nursing Home, The Worcester WR5 2JG Advert outside back cover 33 Main Road, Kempsey, Worcester WR5 3NF Tel: 01905 763763 OP D PD MH SI YA Tel: 01905 821388 OP D YA Norton Hall YEW TREE NURSING HOME Woodbury Park, Norton, Worcester WR5 2QU YEW TREE PLACE, ROMSLEY, HALESOWEN B62 0NX Tel: 01905 357766 OP D PD WE OFFER: • 24 hour Nursing Care Perry Manor in a warm and friendly Charles Hastings Way, Worcester WR5 1ET environment • Single and Double Tel: 01905 728410 OP D PD SI Bedrooms Shaw Red Hill Don’t take our word for it come and see • Most rooms are en-suite for yourselves. No appointment necessary • Specialist care for 229 London Road, Red Hill, Worcester WR5 2JG Dementia and Nursing T: 01562 710809 Tel: 01905 354000 OP D PD YA

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 59 Bupa care homes For a choice of elderly care options in Worcestershire

If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of care homes in Worcestershire could be something for you to think about. And, you don’t need to be a Bupa customer to stay with us.

To find out more, call our Customer Care Team on

0808 273 2766 Look in the listings Lines are open 8am to 6.30pm Monday to Friday, 9am to section for: House, 12.30pm Saturday. We may record or monitor our calls. HeathbrookSprings The For elderly care. For Living

Q117255 17725/OCT18 BPR 03891 2260_17725_Q117255_Worcestershire_185mmx108mm_BPR03891.indd 1 SEARCH FOR CARE 10/10/2018 16:28 Stonebow House Residential Home IN YOUR AREA www.carechoices.co.uk Offering: ooked espite • Find care providers quickly and easily and aycare u • Search by location and care need • Information on care quality Please call • Links to inspection reports • Additional information, photos or email: shadinaerroup.co.uk and web links to book your place • Brochure requests Tell us what you think Complete our short questionnaire www.carechoices.co.uk/reader-survey

60 Search for care at www.carechoices.co.uk to find support in your area Wychavon care homes Advertisers are highlighted Abbey House – Evesham HF Trust – 1 & 2 Clementi Court Houses 7 St Wulstans Close, Evesham WR11 2GB Off 8 Glencoe Road, Bengeworth, Tel: 01386 401401 LDA Evesham WR11 3QZ Tel: 01386 48547 Ash Grove LDA 56 Ash Grove, Evesham WR11 1XN Lime Street, 21 Tel: 01789 298709 LDA – Learning Disability and Autism Briarlea Care Home Evesham WR11 3AW Badsey Road, Evesham WR11 7PA Tel: 01386 422017 PD LDA MH SI YA Tel: 01386 830214 OP D Mill House Care Home, The Brooklands Kington, Flyford Flavell WR7 4DG 92 Northwick Road, Evesham WR11 3AL Tel: 01386 793110 OP D PD Tel: 01386 423178 PD LDA Newland Hurst Cedar Lodge Care Home Newland Lane, Newland, Droitwich Spa, Main Street, Offenham, Evesham WR11 8RL Droitwich WR9 7JH Tel: 01386 446871 OP D PD SI Tel: 01905 773156 OP LDA YA Cheltenham Road, 62 Pershore Short Term Breaks – Learning Disability and Autism 48 Station Road, Pershore WR10 1PD Evesham WR11 2LQ Tel: 01386 552978 LDA SI Tel: 01386 442783 PD LDA MH SI YA Priory Care Home, The Corran Dean at Smokey Farm Crutch Lane, Dodderhill, Droitwich WR9 0BE Smokey Lane, Cropthorne, Pershore WR10 3NF Tel: 01905 771595 OP D PD Tel: 01386 860231 LDA MH YA Crofters Close Safeharbour (Droitwich) 81-83 Crofters Close, Droitwich WR9 9HT 52 Corbett Avenue, Droitwich WR9 7BH Tel: 01905 796214 Tel: 01905 773993 LDA LDA Gloucester House – Learning Disability and Autism Stonebow House Residential Home 21 Cheltenham Road, Evesham WR11 1LA Worcester Road, Peopleton, Tel: 01386 761658 PD LDA MH SI YA Pershore WR10 2DY Tel: 01905 840245 Advert page 60 OP Greenhill Park Residential Care Home 24 Greenhill Park Road, Evesham WR11 4NL Upper Ford Lodge Tel: 01386 40836 OP D Ford Lane, Droitwich WR9 0BQ Tel: 01905 779949 Haven Rest Home, The LDA 218 Worcester Road, Droitwich WR9 8AY Westmead Residential Care Home Tel: 01905 772240 OP D Westmead Close, Westacre, Hawthorns Droitwich WR9 9LG Walkmill Drive, Wychbold WR9 7PB Tel: 01905 778353 OP D PD SI YA Tel: 01527 861755 LDA Willow Bank House Residential Home Heathlands Residential Care Home Willow Bank House, Tilesford Park, Throckmorton, Station Road, Pershore WR10 1NG Pershore WR10 2LA Tel: 01386 562220 OP D PD SI YA Tel: 01386 556844 OP D PD YA

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 61

Wychavon care homes with nursing See page 61 for the Service User Bands key Austen Court Care Home Hawthorns (Evesham), The Davies Road, Worcester WR11 2LE Church Street, Evesham WR11 1EP Tel: 01386 306570 OP D PD SI Tel: 01386 444330 OP D PD YA Bricklehampton Hall Pirton Grange Specialist Services Bricklehampton, Pershore WR10 3HQ Worcester Road, Pirton, Worcester WR8 9EF Tel: 01386 710573 OP PD Tel: 01905 821544 OP D PD LDA MH SI AD Brompton House Care Home Rashwood Station Road, Broadway WR12 7DE Wychbold, Droitwich WR9 0BP Tel: 01386 853473 OP D PD Tel: 01527 861258 OP PD Corbett House Nursing Home Ravenstone 40-42 Corbett Avenue, Droitwich WR9 7BE 7a St Andrews Road, Droitwich WR9 8DJ Tel: 01905 770572 OP D PD SI YA Tel: 01905 773265 OP D PD Dorset House St Johns Nursing Home Blackfriars Avenue, Droitwich WR9 8DR St Peters Walk, Droitwich WR9 8EU Tel: 01905 772710 OP D PD SI YA Tel: 01905 794506 OP D MH YA

Wyre Forest care homes Advertisers are highlighted Arden House Coppice Lodge 11 Roden Avenue, Kidderminster DY10 2RF 66-68 Walter Nash Road, Kidderminster DY11 7BY Tel: 01562 744056 OP D PD LDA MH SI YA Tel: 01562 637665 LDA MH YA Areley House Dunley Hall and Ryans Court Areley Lane, Stourport-on-Severn DY13 0AB Dunley, Stourport-on-Severn DY13 0TX Tel: 01299 877727 OP D Tel: 01299 822040 OP D PD MH SI AD Breach House Fairmont Residential Ltd Holy Cross Lane, Belbroughton, 144 Chester Road South, Kidderminster DY10 1XB Stourbridge DY9 9SP Tel: 01562 634324 LDA Tel: 01562 730021 OP D Favor House Brinton Care Home 38 Walter Nash Road, Kidderminster DY11 7BT 103-104 Stourport Road, Kidderminster DY11 7BQ Tel: 01562 637435 LDA MH YA Tel: 01562 825491 LDA Ferndale Close, 3 Bryden House 3 Ferndale Close, Hagley, Stourbridge, DY9 0QA Marlpool Lane, Kidderminster DY11 5DA Tel: 01527 576591 LDA YA Tel: 01562 755888 OP D PD Field House Cambrian House Rectory Lane, Stourport-on-Severn DY13 0TJ 294 Chester Road North, Kidderminster DY10 2RR Tel: 01299 828828 PD MH YA AD Tel: 01562 825537 OP D PD Field House Rest Home Casa Mia Care Home Thicknall Lane, off Western Road, Hagley, Clent, Cleobury Road, Far Forest, Kidderminster DY14 9EH Stourbridge DY9 0HL Tel: 01299 266317 OP D PD MH SI YA AD Tel: 01562 885211 Advert page 42 OP D PD SI YA Chandos Lodge Firs Care Home, The 77 Stourbridge Road, Hagley, Stourbridge DY9 0QS 105 Habberley Road, Kidderminster DY11 5PW Tel: 01562 885858 OP D PD Tel: 01562 741358 OP D PD SI

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 63 Cadmore Lodge The Unique Experience

Nursing Care THE available from September

ShrubberyNURSING HOME Cadmore Lodge, St. Michaels, Tenbury Wells, Worcestershire WR 15 8TQ T: 01584 810044 E: [email protected] www.cadmorelodge.co.uk THE SHRUBBERY NURSING HOME Birmingham Rd, Kidderminster, Worcestershire DY10 2JZ T: 01562 822787 F: 01562 68122 E: [email protected] www.shrubberynursing.co.uk

ALLENBROOK NURSING HOME ORIEL RESIDENTIAL CARE HOME 209, Spies Lane, Halesowen, West Midlands B62 9SJ 87, Hagley Rd, Oldswinford, West Midlands DY8 1QY T: 0121 422 5844 F: 0121 423 4584 T: 01384 375867 F: 0138444 3597 E:[email protected] om E: [email protected] owwwm NURSING.allenbro HOMEnuokrsinghome.co. uk ORIEL RESIDENTIALwww.orielc CAREare.co.uk HOME 209, Spies Lane, Halesowen, West Midlands B62 9SJ 87, Hagley Rd, Oldswinford, West Midlands DY8 1QY T: 0121 422 5844 F: 0121 423 4584 T: 01384 375867 F: 01384 443597 E: [email protected] www.allenbrooknursinghome.co.uk E: [email protected] www.orielcare.co.uk

SHRUBBERY NURSING HOME Birmingham Rd, Kidderminster, Worcestershire DY10 2JZ T: 01562 822787 F: 01562 68122 E: [email protected] www.shrubberynursing.co.uk

Wyre Forest care homes continued Advertisers are highlighted Gables Rest Home, The Nightingale Court 18 Broomfield Road, Kidderminster DY11 5PB 11-14 Comberton Road, Kidderminster DY10 1UA Cadmore Lodge Tel: 01562 745428 OP D PD MH SI Tel: 01562 824980 OP D The Unique Experience Grange Hill House Residential Home Nightingales Residential Home 516 Bromsgrove Road, Hunnington, Wolverley Court, Wolverley Road, Halesowen B62 0JJ Advert inside back cover Kidderminster DY10 3RP Tel: 0121 550 1312 OP D PD Tel: 01562 850201 OP PD SI Grange, The Offmore Farm Residential Home 162 Sutton Park Road, Kidderminster DY11 6LF Offmore Farm Close, Kidderminster DY10 3HB Tel: 01562 756820 OP D PD Tel: 01562 515189 OP D PD Grove, The Poppies, The 8 Blakebrook, Kidderminster DY11 6AP 17 Birmingham Road, Kidderminster DY10 2BX Tel: 01562 820728 PD MH Tel: 01562 743233 OP PD MH SI YA Hernes Nest House Nursing Care Ravenhurst Residential Care Home Herne’s Nest, off Park Lane, Bewdley DY12 2ET 21 Lickhill Road North, THE available from September Tel: 01299 402136 OP D PD SI Stourport-on-Severn DY13 8RU Honeybrook House Tel: 01299 825610 OP D PD SI YA Honeybrook Lane, Kidderminster DY11 5QS Rockny House Tel: 01562 748109 LDA ShrubberyNURSING HOME 25 Birmingham Road, Kidderminster DY10 2BX Cadmore Lodge, St. Michaels, Tenbury Wells, Worcestershire WR 15 8TQ Larches, The Tel: 01562 864067 OP D PD LDA MH YA T: 01584 810044 E: [email protected] www.cadmorelodge.co.uk 59 Larches Road, Kidderminster DY11 7AA THE SHRUBBERY NURSING HOME Rosedene Tel: 01562 829000 PD MH YA AD Birmingham Rd, Kidderminster, Worcestershire DY10 2JZ 128 Franche Road, Kidderminster DY11 5BE Lorne House T: 01562 822787 F: 01562 68122 E: [email protected] www.shrubberynursing.co.uk Tel: 01562 861917 LDA MH 14 Lorne Street, Kidderminster DY10 1SY Tel: 01562 630522 PD LDA MH YA Rutland Villa 62 Chesshire Avenue, Malvern View Stourport-on-Severn DY13 0EA 573 Birmingham Road, Lydiate Ash, Tel: 01299 879221 Bromsgrove B61 0HX LDA Tel: 0121 453 7727 OP D PD LDA MH SI YA Shenstone House Shenstone, Kidderminster DY10 4DH Maple Leaf Lodge Icknield Street, Forhill, Birmingham B38 9EG Tel: 01562 777454 OP Tel: 01564 824594 OP D PD LDA MH SI YA Sunnycroft ALLENBROOK NURSING HOME ORIEL RESIDENTIAL CARE HOME Mariantonia House Residential Care Home 39 Oldnall Road, Kidderminster DY10 3HW 209, Spies Lane, Halesowen, West Midlands B62 9SJ 87, Hagley Rd, Oldswinford, West Midlands DY8 1QY 17 Comberton Road, Kidderminster DY10 1UA Tel: 01562 829000 PD MH YA AD T: 0121 422 5844 F: 0121 423 4584 T: 01384 375867 F: 0138444 3597 E:[email protected] om E: [email protected] owwwm NURSING.allenbro HOMEnuokrsinghome.co. uk ORIEL RESIDENTIALwww.orielc CAREare.co.uk HOME Tel: 01562 69445 D LDA MH Three Roses Home 209, Spies Lane, Halesowen, West Midlands B62 9SJ 87, Hagley Rd, Oldswinford, West Midlands DY8 1QY Milldale Close Bromsgrove Road, Holy Cross, Clent, T: 0121 422 5844 F: 0121 423 4584 T: 01384 375867 F: 01384 443597 3 Milldale Close, Kidderminster DY10 2PX Stourbridge DY9 9QP E: [email protected] www.allenbrooknursinghome.co.uk E: [email protected] www.orielcare.co.uk Tel: 01562 63424 LDA Tel: 01562 730730 LDA Minster Grange Residential Home Worth Crescent Minster Road, Stourport-on-Severn DY13 8AT 35 Worth Crescent, Stourport-on-Severn DY13 8RR Tel: 01299 826636 OP D PD MH SI AD Tel: 01299 822515 LDA

SHRUBBERY NURSING HOME My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 65 Birmingham Rd, Kidderminster, Worcestershire DY10 2JZ T: 01562 822787 F: 01562 68122 E: [email protected] www.shrubberynursing.co.uk

Wyre Forest care homes with nursing Advertisers are highlighted Astley Hall Nursing Home Hollyfields Care Home Church Lane, Astley, Stourport-on-Severn DY13 0RW Habberley Road, Habberley, Kidderminster DY11 5RJ Tel: 01299 827020 OP D PD MH SI Tel: 01562 569884 Advert page 58 OP D Brook Court Holmwood Care Centre 37-39 Oldnall Road, Kidderminster DY10 4HN 30 Chaddesley Road, Tel: 0333 321 0920 OP D PD LDA MH Kidderminster DY10 3DJ Brookdale Nursing Home Tel: 01562 824496 OP PD YA 16 Blakebrook, Kidderminster DY11 6AP Rose Orchard Tel: 01562 823063 OP D PD 7 Baxter Avenue, Bryden House Kidderminster DY10 2EU Marlpool Lane, Kidderminster DY11 5DA Tel: 01562 750375 LDA Tel: 01562 755888 OP D PD Shrubbery Nursing Home, The Coach House Nursing Home Birmingham Road, Broome, Clent, Stourbridge DY9 0HB Kidderminster DY10 2JZ Tel: 01562 700417 OP PD Tel: 01562 822787 Advert page 64 OP D PD SI Coombe House Summerdyne Nursing Home 54 Broomfield Road, Kidderminster DY11 5PH Cleobury Road, Bewdley DY12 2QQ Tel: 01562 824770 LDA Tel: 01299 403260 OP D Foresters Nursing Home Westley Court Nursing Home Walton Pool, Clent, Stourbridge DY9 9RP Austcliffe Lane, Cookley, Kidderminster DY10 3RT Tel: 01562 883068 OP D PD Tel: 01793 821200 Advert outside back cover OP D PD Herons Park Nursing Home Wharf Care Centre, The Heronswood Road, Spennells, Kidderminster DY10 4EX 76 Minster Road, Stourport-on-Severn DY13 8AP Tel: 01562 825814 Advert page 62 OP PD YA Tel: 01299 879056 OP D PD MH SI

Age UK Herefordshire and Worcestershire Working for all older people in Worcestershire. Tel: (Freephone) 0800 008 6077 or 01905 740950

Bromsgrove, Redditch and Malvern and District Wyre Forest Tel: 01684 560666 Tel: 01527 871840 Worcester and District Tel: 01905 724294 Droitwich Spa and District Tel: 01905 772126 Alzheimer’s Society Coach House, Old Rectory, Main Road, Evesham Ombersley WR9 0EW • Tel: 01905 621887 Tel: 01386 422700 Email: [email protected]

66 Search for care at www.carechoices.co.uk to find support in your area British Red Cross Worcestershire Evesham Bradbury Court, Berkeley Business Park, Tel: 01386 45035 Wainwright Road, Worcester WR4 9GY Tel: 01905 450400 Journeys to Health Tel: 0300 330 1246 Citizens Advice Please note there is a phone charge of 5p a minute. Leigh and Bransford Tel: 03444 111444 Tel: 01886 832990 Web: www.citizensadvice.org.uk Malvern Dial-a-Ride Community Transport Tel: 01684 891121 Operated by not-for-profit organisations throughout Worcestershire, providing journeys to a Pershore Volunteer Centre variety of locations for those who cannot use local Tel: 01386 554299 bus services or for whom no alternative transport is available. Journeys can be offered in minibuses, Redditch Dial-a-Ride accessible cars and volunteers’ own vehicles and Tel: 01527 64910 all drivers and assistants are DBS checked and registered with their local scheme. Trips can be Suckley provided to hospitals, GP surgeries, shops, opticians, Tel: 01886 884221 dentists, day centres, clubs, the library etc. and a fare is payable. Please contact in advance as Tenbury Transport Trust operating times may vary. Tel: 01584 810491 • Email: [email protected] Web: www.communitytravel.org.uk Web: www.tttrust.org.uk

Alfrick and Lulsley Upton Community Care (Car Scheme) Tel: 01886 884234 Tel: 01684 593633

Broadwas and Knightwick Upton Shuttle (Bus) Tel: 01905 333288 Tel: 01684 592273

Bromsgrove Rural Rides Worcester Wheels Tel: 01299 405820 Tel: 01905 450654 Email: [email protected] Bromsgrove Urban and Rural Transport (BURT) Tel: 01527 585893 • Email: [email protected] Wyre Forest Dial-a-Ride Web: www.burtrides.org.uk Tel: 01562 755084 • Email: [email protected]

Community Action Malvern and District Wythall Dial-a-Ride Tel: 01684 892381 Tel: 0121 453 9682 to register and 03332 406223 to book as a registered user. Community Transport Connections Tel: 0300 323 9965 Deaf Direct Email: [email protected] Aims to promote independence and equality of opportunity for deaf and hard of hearing people Community Transport Wyre Forest living in the communities of Herefordshire, Tel: 01299 405820 Oxfordshire and Worcestershire. Tel: 01905 746301 • Text: 07725 244129 Droitwich Spa Community Transport Scheme Email: [email protected] Tel: 01905 779778 Web: www.deafdirect.org.uk

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 67 Disability Information Line (DIAL) Penderels Trust An independent charity providing information and Opening the door to independent living. advice services to disabled people and others on all Tel: 01299 253225 aspects of living with a disability. Email: [email protected] Web: www.penderelstrust.org.uk North Worcestershire Tel: 0845 200 1072 Sight Concern – Worcestershire Email: [email protected] An independent charity that supports blind Web: www.nwdial.org.uk and partially sighted people throughout Worcestershire. South Worcestershire Tel: 01905 723245 Tel: 01905 27790 Email: [email protected] Email: [email protected] Web: www.sightconcern.co.uk Web: www.dialsworcs.org.uk Worcestershire Association of Carers Headway A new countywide information, advice and support Provides information, activities, support and services service for carers. to people with brain injuries, their families and carers. Tel: 0300 012 4272 Tel: 01905 729729 • Email: [email protected] Web: www.carersworcs.org.uk Web: www.headwayworcestershire.org.uk Worcestershire Directorate of Adult Services and Onside Advocacy Health Providing practical and proactive support to Worcestershire County Council, County Hall, ensure fairness and equality for adults who may be Spetchley Road, Worcester WR5 2NP vulnerable or disadvantaged. • Tel: 01905 27525 Tel: 01905 768053 Email: [email protected] Email: [email protected] Web: www.onside-advocacy.org.uk Web: www.worcestershire.gov.uk Useful national contacts

AskSARA Association of Charitable Organisations Part of the Disabled Living Foundation, AskSARA A national umbrella body for benevolent charities. is an easy-to-use, award-winning online self-help Tel: 0207 255 4480 guide that is particularly useful if you are not sure Email: [email protected] what practical items might help you. Web: www.aco.uk.net Web: www.asksara.org.uk Care Choices Action on Elder Abuse (AEA) Publisher of this Directory, Care Choices has a Works to protect and prevent the abuse of website providing comprehensive details of care vulnerable older adults. providers as well as essential information. Helpline: 0808 808 8141 Web: www.carechoices.co.uk Email: [email protected] Web: www.elderabuse.org.uk Carers UK Advice and information to carers and the Age UK professionals who support them. Inspires, supports and enables older people. Tel: 0808 808 7777 Tel: 0800 055 6112 Email: [email protected] Web: www.ageuk.org.uk Web: www.carersuk.org

68 Search for care at www.carechoices.co.uk to find support in your area Disabled Living Foundation, (DLF) NHS Choices A national charity providing impartial advice, NHS Choices is the UK’s biggest health website and information and training on independent living. provides information on conditions, treatments, local services and healthy living. Simple electronic aids can be borrowed from them Web: www.nhs.uk for free for up to two weeks including: gadgets which remind you of things you need to do; safety Pensions Advisory Service, The alarms and sensors; magnifiers and telephones with Provides information about pensions and other big buttons. A small deposit is required. There are pensioner benefits. also helpful factsheets on their website. Tel: 0300 123 1047 Tel: 0300 999 0004 Web: www.pensionsadvisoryservice.org.uk Email: [email protected] Web: www.dlf.org.uk Relatives and Residents Association, The Exists for older people needing, or living in, Elderly Accommodation Counsel (EAC) residential care and their families and friends. Helps older people make informed choices about Tel: 0207 359 8136 • Email: [email protected] meeting their housing and care needs. Web: www.relres.org Tel: 0800 377 7070/0203 519 6002 Email: [email protected] United Kingdom Home Care Association (UKHCA) Web: www.eac.org.uk Professional association of home care providers from the independent, voluntary, not-for-profit and Friends of the Elderly statutory sectors. A charity that supports older people who have a Tel: 0208 661 8188 range of practical needs. Email: [email protected] Tel: 0207 730 8263 Web: www.ukhca.co.uk Email: [email protected] Web: www.fote.org.uk

Independent Age A national charity that champions independence for older people by providing lifelong support, information and advice, practical help and emergency financial aid to older people on very low incomes. Tel: 0800 319 6789 The lifestyle site for parents and Email: [email protected] carers of children with additional Web: www.independentage.org needs and those who support them.

My Family, Our Needs • Birth to Adulthood • Directory The lifestyle site for families, carers and practitioners • Guidance • Real Life • Ask the Experts supporting children and young adults with additional needs. Web: www.myfamilyourneeds.co.uk www.myfamilyourneeds.co.uk

National Activity Providers Association To join the family call 01223 207770 Promotes the importance of activities for older or email [email protected] people. Tel: 0207 078 9375 @WeAreMFON Email: [email protected] Web: www.napa-activities.co.uk

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 69 Index Advertisers in bold

Bluebird Care Caremark A (Worcester & Wychavon) 27 (Redditch and Bromsgrove) 27 A & M Bewdley Care Services 27 Bluebrooke Residential Care Caremark Abbey House – Evesham 61 Home 54, 55 (Worcester & Malvern Hills) 27 Abbeycroft 57 Bowood Court & Mews 57 Caremark Boynes Care Centre, The 56 (Wychavon and Wyre Ablegrange Severn Heights Forest) 27 Ltd 59 Brambles Residential Care Carewatch Wyre Forest 27 Acer Care 27 Home 57 Caring People 27 Agincare 27 Breach House 63 Casa Mia Care Home 63 Albion Lodge Retirement Breme Residential Care Home 57 Home 54 Cedar Gardens 57 Alina Homecare Bromsgrove 27 Briarlea Care Home 61 Cedar Lodge Care Home 61 All For You Home Care Ltd 27 Bricklehampton Hall 63 Cedars Nursing Home, The 57 Allied Healthcare 27 Brinton Care Home 63 Chace Care Home, The 55 Amber Support Services 27 Broad Group, The 27 Chandler Court 55 Arden House 63 Broad Group, The Chandos Lodge 63 – 85 Bath Road 57 Areley House 63 Cheltenham Road, 62 Brompton House Care – Learning Disability Ash Grove 61 Home 63 and Autism 61 Astley Hall Nursing Home 66 Bromyard Road, 95 57 Civicare Central Ltd 29 Audley Care Ltd Brook Court 66 Cleeve House 55 – Audley Care Ellerslie 27 Brookdale Nursing Home 66 Coach House Nursing Home 66 Austen Court Care Home 63 Brooklands 61 College House Residential Autonomy Care Ltd 27 Broomhill Care Ltd Home 55 Avenue Care Home, The 55 and Broomhill24 Ltd 27 Commit2Care Services Ltd 29 B Bryden House 63, 66 Constable House 57 Buckingham House 55 Coombe House 66 Beavers (Worcester) Ltd 27 Burcot Grange 54 Coppice Lodge 63 Bedwardine House Residential Corbett House Nursing Care Home 57 C Home 63 Beechwood Residential Care Home 55 Cadmore Lodge 56 Corran Dean at Smokey Farm 61 Bethany Lodge 57 Cambrian House 63 County House 29 Bewdley Care Ltd 27 Care 4 Me Ltd 27 Court House Care Home 56 Blenheim House 54 Care Force Ltd 27 Crofters Close 61 Bluebird Care Care Group (Malvern) Ltd, The 27 Crossroads Caring for Carers 29 (Bromsgrove & Redditch) 27 Carefour 27 CTTM Elmfield Cottage 54

70 Search for care at www.carechoices.co.uk to find support in your area Index continued Advertisers in bold HF Trust – 1 & 2 Clementi Court D G Houses 61 Dalvington / The Oaks 55 Gables Rest Home, The 65 HF Trust – 1 Foxlydiate Mews 57 Gilbert Court Extra Care Deaf Direct 29 HF Trust – Worcestershire DCA 29 (Eclipse Homecare) 29 Denny Care Services Ltd 29 Hillside 54 Glenfield House Nursing Home 57 Dependable Home Care Hillview Independent Living Services 29 Gloucester House Office 29 – Learning Disability Dimensions Worcester and Autism 61 Hollyfields Care Home 66 – Domiciliary Care Office 29 Gold Hill Residential Home 55 Holmwood Care Centre 66 Dorset House 63 Grange Hill House Residential Home Care Service 29 Dunley Hall and Ryans Court 63 Home 65 Home Instead Senior Care Duo Homecare 29 Grange, The 65 – Stourbridge 29 Greenhill Park Residential Care Home Instead Senior Care E Home 61 – Worcester 31 Eclipse Homecare 29 Grosvenor House Care Homecare Malvern 31 Eleri House 55 Home 54, 55 Homecare4u Kidderminster 31 Ellarose Homecare Services Grove, The 65 Homecare4u Worcestershire 31 Ltd 29 Honeybrook House 65 Everyday Living Care 29 H Hopwood Court 54 Evendine House Residential Hamilton House 56 Home 55 House of Care Services Ltd 31 Happylife Care 29 Evolving Care Ltd 29 Housman Court 54 Haresbrook Park Care Home 56 Excalibur Serviced Offices 29 Howbury House Resource Hastings Residential Care Centre 56 Exmoor Drive 54 Home 56 Havencroft Nursing Home 55 I F Haven Rest Home, The 61 Ignite Health and Home Care Fairmont Residential Ltd 63 Hawthorns 61 Service 31 Favor House 63 Hawthorns (Evesham), The 63 Infinity Home Care Ltd 31 Ferndale Close, 3 63 Head Office – Home Care That Fernhill House 59 Matters Ltd 29 J Heathbrook House Care Field House 63 Juniper House Residential Care Home 55 Field House Rest Home 63 Home 57 Heathlands Residential Care Firs Care Home, The 63 Home 61 Firs Rest Home, The 57 Helping Hands Redditch & K Foresters Nursing Home 66 Bromsgrove 29 KarePlus Worcestershire 31 Friends of the Elderly Henwick Grange 59 Kemp Hospice 31 Malvern 55 Hernes Nest House 65 Kenilworth House 55 Full Care Solutions Ltd 29 Herons Park Nursing Home 66 Kensington House 54, 55

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 71 Index continued Advertisers in bold L Nightingale Court 65 R Nightingales Residential Larches, The 65 Home 65 R&L Healthcare Ltd 33 Latimer Court Care Home 59 North Star Foundation 31 Radfield Home Care Bromsgrove and Redditch 33 Lawns Nursing Home, The 59 Northwick Grange 57 Radfield Home Care Ltd Lawns Residential Care, The 54 Norton Hall 31, 59 – Worcester 33 Leys Residential Home, The 54 Radis Community Care Lime Street, 21 O (Clarence Park Village) 33 – Learning Disability Oaks, The 56 and Autism 61 Radis Community Care Oaks Care Home, The 54 (Meadow Court) 33 Lorne House 65 Offmore Farm Residential Radis Community Care M Home 65 (Worcester) 33 Old Friends Care 31 Rainbow Care Solutions MacIntyre Worcestershire Old Rectory, The 56 (Redditch) 33 Supported Living 31 On Call Healthcare Services Rashwood 63 Malvern View 65 Ltd 31 Ravenhurst Residential Care Management HQ, Options Bredon House 31, 59 Home 65 Headway Worcester Trust 31 Options Malvern View 56 Ravenstone 63 Maple Leaf Lodge 65 Orbital 4 Support Ltd 31 Redwood House Residential Mariantonia House Residential Home 54 Care Home 65 P Regal Swan Care Ltd, The 33 Matrixcare 56 Pals Residential Care 59 Regent Residential Care Mayfair Care Agency Ltd 31 Parklands 57 Home 59 Meadows Nursing Home, The 55 People in Action Domiciliary Regents Court Care Home 54 Mencap – Malvern Gate 31 Care – Worcester 31 Rely Care Agency Ltd 33 Merecroft 54 Perry Manor 59 Riverside Home Care 33 Miles House – 4 Hentland Close 57 Pershore Short Term Breaks 61 Rockny House 65 Mill House Care Home, The 61 Phemacare Ltd 31 Rose Orchard 66 Milldale Close 65 Phoenix House 59 Rosedene 65 Minster Grange Residential Pirton Grange Specialist Rutland Villa 65 Home 65 Services 63 Moundsley House 55 Plymouth House 55 S Mowbray Nursing Home 56 Poppies, The 65 Safeharbour Myriad Centre, The 31 Priceless Care Services Ltd 31 (Droitwich) 61 Priory Care Home, The 61 Saltways N – Care Home with Nursing Nationwide Care Services Ltd Q Physical Disabilities 57 (Worcester) 31 Quality Health and Homecare Sanctuary Home Care Ltd Newland Hurst 61 Services Ltd 31 – Worcester 33

72 Search for care at www.carechoices.co.uk to find support in your area Index continued Advertisers in bold School Drive, 7 (Dimensions) 54 Stuart House 59 W Selborne Care Ltd 33 Summerdyne Nursing Home 66 Waterside Care Centre 56 Sense Tanglewood 56 Sunnycroft 65 Wayside Care Home 55 Shaw Community Services Ltd Supreme Home Care Redditch Welland House Care Centre 56 – West Midlands Branch 33 and Bromsgrove 33 Westley Court Nursing Home 66 Shaw Red Hill 59 Surecare Westmead Residential Care (Kidderminster, Stourport Shenstone House 65 Home 61 and Bewdley) 33 Shrubbery Nursing Home, West Midlands Supporting The (Worcester) 59 Swallow Community Care 33 Living Service 34 Shrubbery Nursing Home, Wharf Care Centre, The 66 The (Wyre Forest) 66 T Willow Bank House Residential Southcrest Nursing Home 57 T.L.C. Home Care Services 33 Home 61 South Hayes Care Home 59 Talyor Made Care Ltd 33 Willows Care Home, The 59 Spectrum Days 33 Temecare Ltd – Teme Court Windmill Hill Consultants Ltd 34 Springfield House 56 Residential Care 59 Wishmoor Rest Home 56 Springs Care Home, The 56 Terryspring Court 33 Woodbury View 59 Worcestershire Domiciliary St George’s Nursing Home 55 Tewkesbury Fields 56 Care Branch 34 St John’s Court 55 Three Roses Home 65 Worcestershire Step Down St Johns Nursing Home 63 TLC Care At Home Ltd 33 Unit, The 59 St Martins Care Home Ltd 57 Triangle Community Services Worth Crescent 65 Homecare 33 Stanfield Nursing Home Ltd 59 Wyndsor Home Care Ltd 34 Stars Adult Day Centre 33 Tru Care (UK) Ltd – Worcester 34 Wythall Residential Home 54 Stoke Heath Homecare Ltd 33 Turning Point – Worcestershire 34 Stonebow House Residential Tutnall Hall Care Home 55 Y Home 61 Yew Tree Nursing Home 59 Stonebridge Nursing Home 57 U Your Elysium Ltd 34 Stourport Nursing and United Response Your Life (Bromsgrove) 34 Homecare Ltd 33 – Central Area DCA 34 Your Life (Malvern) 34 St Stephen’s Care Home 59 Upper Ford Lodge 61 Yourlife (Droitwich) 34 Tell us what you think What have you found useful and what could we do better? Let us know. www.carechoices.co.uk/reader-survey

My Care Selection FREE Advice Line For Worcestershire Phone 01905 382 283 73 Other advertiser Adept Care Homes 58 Caremark 16 My Family, Our Needs 15, 69 Agincare 28 Carlton Care Group Oriel Residential Care Allenbrook Nursing Home 64 Inside back cover Home 64 Amber Care 60 Coate Water Care Pulse 8 Care 28 Outside back cover Care & Support 24 28 Quinton House 53 Ephraims Care Group Ltd, The 64 Barchester 58 Radfield Homecare 32 Beechcroft Residential Home Habito 16 Radis Community Care 32 Inside back cover Helping Hands 20 Richmond Care Villages 40 Bluebird 26 Home Instead 24, 25, 30 Bupa 60 How To Find a Care Home Richmond Wood Norton Care Home 40 Care & Support 24 28 Inside front cover Care Choices Ltd 5, 18, 20, 32, Lapal House Inside back cover Royal Bay Care Homes Group 62 36, 42, 43, 53, 58, 60, 73, 74 MFG Solicitors 48 Triangle Community Services 32 Care Force Ltd 28 My Care 22 VIP Day Centre 34

www.carechoices.co.uk SEARCH FOR CARE IN YOUR AREA With so many providers to choose from, where do you start? • Find care providers quickly and easily • Additional information, photos • Search by location and care need and web links • Information on care quality • Brochure requests • Links to inspection reports www.carechoices.co.uk

Care Choices Limited has taken every care Publisher: Robert Chamberlain. to ensure that the information contained Director of Sales: David Werthmann. in this Directory is accurate at the time Editor: Angharad Jenkins. Content Editor: Emma Cooper. of print. The company cannot accept responsibility for any errors or omissions Junior Editor: Henry Thornton. in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited Regional Team Manager: Russell Marsh. does not endorse or support any particular organisation included in the Sales Manager: Paul O’Callaghan. Directory. ©2018 Care Choices Limited. Care Choices Limited reserves all rights Regional Sales Supervisor: Vanessa Ryder. in the titles Care Choices and HOMES Directories and their design. Senior Sales Executives: Mark Dalton, Mustafa Kanuni, Care Choices™ is a trademark of Care Choices Limited. Printed in England. Shannon Walford. Ref. No: 4001/Worcestershire12/1018. Reproduction of any part of this Sales Executive: Claire Cornish. publication in any form without the written permission of Care Choices Limited Director of Creative Operations: Lisa Werthmann. is prohibited. This publication is available free of charge from Worcestershire Studio Manager: Jamie Harvey. Council. Assistant Studio Manager: Holly Cornell. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Creative Artworkers: Kieran Bitten, Ruth Clarry. Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Distribution: Gemma Hunter.

74 Search for care at www.carechoices.co.uk to find support in your area CARLTON CARE GROUP

The Carlton Care Group has been providing professional, high quality care services for over 30 Lapal House years through its award-winning residential care Lapal Lane South, Halesowen homes across the West Midlands. West Midlands B62 0ES T: 0121 503 0326 Each Care Home comprises a team of qualified, caring professionals who understand that each resident’s individual dignity and welfare is paramount. Our Care Homes provide a variety of first class facilities Beechcroft Residential Home and services and all comply with stringent conditions set by the Care Salop Drive, Oldbury Quality Commission, the independent body that regularly inspects West Midlands, B68 9AG all care homes in England. T: 0121 429 2993 Lapal House boasts a licensed bar in a separate room with a cinema style area and a classic car collection for residents to view. Grange Hill House 516 Bromsgrove Road, Hunnington We tailor our care around each resident’s needs from the meals they like to activities they enjoy and even their preferred bedtime. Our Halesowen, West Midlands B62 0JJ Carers and support staff form a professional, compassionate team, T: 0121 550 1312 ensuring life in a Carlton Care Home is fulfilling and full of laughter.

For more information on any of our homes please call us on 0121 550 1312 [email protected] | www.carltoncaregroup.co.uk Coate Water Care is a family run business that provides a high quality care service in all our Nursing, Residential and Dementia care homes. —

We provide 24 hour nursing, residential Organised entertainment and outings and specialist dementia care Engaging and appropriate activities Specialist care for clients with end of life, and hobbies palliative care needs Secure courtyard gardens Respite care available Hair and beauty treatments Qualiﬁ ed and experienced personal care sta Visiting chiropodist All food is freshly prepared on premises to Far reaching scenic views of the restaurant standards local countryside Our bedrooms are spacious and all have We care because you care en-suite facilities —

Westley Court Rated Good by the CQC 2017

To order your copy of the home brochure or for further info call: Westley Court Nursing Home Austcli e Lane, Cookley, t: 01793 821200 Kidderminster DY10 3RT e: [email protected]