UMA EXPO Heads to New Orleans Busline Transit Feature Houston Metro Harris County, TX

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UMA EXPO Heads To New Orleans Busline Transit Feature Houston Metro Harris County, TX

President/CEO Thomas Lambert 0115Busline.FINAL_Layout 1 12/19/14 3:09 PM Page 2

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Specifications are subject to change without notice. Freightliner Custom Chassis Corporation is registered to ISO 9001:2000 and ISO 14001:2004. Copyright © 2014 Daimler Trucks North America LLC. All rights reserved. Freightliner Custom Chassis Corporation is a subsidiary of Daimler Trucks North America LLC, a Daimler company.

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JANUARY/FEBRUARY 2015 Published by Rankin Publishing, Inc. www.buslinemag.com MAGAZINE IN THIS ISSUE Northwest Navigator Luxury Coaches Specializes In High-End Tour/Travel ...... 8 Houston Metro Serves 1,303 Square Miles With 1,250 Buses....24 UMA Expo Heads To New Orleans ...... 36

Busline Buyers Guide To Busline Buyers Guide To Visit Busline At UMA Expo Seating & Fabrics Vehicle Lifts Booth #1203 UMA Motorcoach Expo Booth Numbers Current As Of 12/18/14, 50 55 courtesy of www.motorcoachexpo.com.

RAPID RESPONSE ...... Page 6 Busline Vehicle Showcase INDUSTRY NEWS...... Page 40

MOTORCOACHES ON THE COVER: Roxanne and Joseph Gillis focus on high-end tour/travel and corporate 58 – 64 transportation as owners of Northwest Navigator Luxury Coaches, based in Portland, OR. See page 8. CONTENTS CALENDAR OF EVENTS EDITORIAL & CORPORATE OFFICES JANUARY 2015 MAY 2015 JULY 2015 January 10-13 May 3-6 July 18-22 Rankin Publishing Co., Inc. American Bus Association APTA Bus & National School Don Rankin and Linda Rankin, Publishers (ABA) Marketplace Paratransit Conference Transportation Association St. Louis, MO Fort Worth, TX (NSTA) Annual Meeting 204 E. Main Street • P.O. Box 130 Arcola, IL 61910-0130, USA Info: 202-842-1645 Info: 202-496-4800 & Convention Minneapolis, MN Email: [email protected] January 16-18 May 30 - June 3 Info: 703-684-3200 Website: www.rankinpublishing.com International Motorcoach Canadian Urban Transit (800) 598-8083 (U.S.) • (217) 268-4959 Group (IMG) Association (CUTA) SEPTEMBER 2015 Fax: (217) 268-4815 Maintenance & Safety Annual Conference September 28-30 Forum Winnipeg, MB BusCon 2015 Editorial: Harrell Kerkhoff, Editor New Orleans, LA Info: 416-365-9800 Indianapolis, IN Info: 888-447-3466 Info: 800-576-8788 Rick Mullen, Associate Editor May 31 - June 5 Design: David Opdyke January 18-22 Community OCTOBER 2015 Reception: Misty Douglas United Motorcoach Transportation October 4-7 Association (UMA) Association of America APTA Expo At Travel Exchange (CTAA) Expo 2015 Annual Meeting Advertising New Orleans, LA Tampa, FL San Francisco, CA Contact Kevin Kennedy @ 623-434-8959 Info: 800-424-8262 Info: 800-891-0590 Info: 202-496-4800 Email: [email protected] Or Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Don Rankin @ 800-598-8083 Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2015 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written con- Fax: 217-268-4815 sent of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Email: [email protected] Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

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INCREASED FUEL EFFICIENCY ISN’T MARKETING. IT’S AN UNDERSTANDING.

While other brands may tout increased fuel economy, only Prevost has the reputation to back it up. No gimmicks here, just the innovations that are known for making our motorcoaches run as efficiently as possible. These include features like the PRIME Energy Management System, which keeps operation costs down by using engine negative torque to generate “free” electricity, thus increasing fuel economy. And the Volvo D13 engine with 2014 engine technology gives improved fuel efficiency, even over last year’s engine. Pair that with the I-Shift transmission, and you have the formula for optimal operational efficiency. Safety features, such as AWARE Adaptive Cruise Braking and the Electronic Stability Program, also help you avoid costly downtime by avoiding incidents and keeping your vehicles where they belong—on the road.

www.prevostcar.com See us at UMA Expo Booth #401 0115Busline.FINAL_Layout 1 12/19/14 3:09 PM Page 6

JANUARY/FEBRUARY 2015 Published by Rankin Publishing, Inc. www.buslinemag.com MAGAZINE Busline Vehicle Showcase: MOTORCOACHESMOTORCOACHES

Prevost ...... 58 Motor Coach Industries...... 60 ABC Companies ...... 62

Visit Busline At UMA Expo Booth #1203 UMA Motorcoach Expo Booth Numbers Current As Of 12/18/14, courtesy of www.motorcoachexpo.com. Glaval Bus ...... 63 Temsa ...... 64

Company Website Page # Company Website Page #

5Star Specialty Programs www.5starsp.com 19 Lancer Insurance www.lancerinsurance.com 27 ABC Companies www.abc-companies.com 14 Lantal Textiles www.lantaltextiles.com 52 Alexander Dennis www.alexanderdennis.com 7 Marathon Brake Systems www.MarathonBrake.com 31 Amaya-Astron Seating www.amaya-astron.com.mx 37 Midwest Bus Corporation www.midwestbus.com 26 American Cooling Technology, Inc. www.actusa.us.com 43 Mile-X www.mile-x.com 46 ARBOC Specialty Vehicles www.arbocsv.com 29 Mohawk Lifts www.mohawklifts.com 55 Atlantic Detroit Diesel-Allison www.atlanticdda.com 28 Motor Coach Industries (MCI) www.mcicoach.com 2 Bauer’s Intelligent Transportation www.bauerscertifiedpreowned.com 30 National Interstate Insurance www.natl.com 15 Bergen Auto Upholstery Co., Inc. www.bergenseat.com 52 Onspot www.onspot.com 46 Bitimec www.bitimec.com 18 PEX German O.E. Parts LLC www.pexna.com 48 Bitzer www.bitzerus.com 33 Prevost Car www.prevostcar.com 5, 68 Bridgestone www.bridgestonefirestonemileagesales.com 20 Protective Insurance Company www.protectiveinsurance.com 17 Chestnut Ridge Foam www.chestnutridgefoam.com 51 Relational Bus Systems www.rbs2000.com 12 CMI Enterprises www.cmi-enterprises.com 22 RRL Insurance www.rrl-ins.com 45 De Leo Transportation Fabrics www.deleotf.com 50 Safety Step www.safetystep.net 49 Distinctive Systems www.distinctive-systems.com 38 Sardo Bus & Coach Upholstery www.sardobus.com 25, 47 Dixie Electric Ltd. www.dixie-electric.com 48 Service Insurance www.serviceins.com 49 Espar Climate Systems www.espar.com 39 Shriver Insurance Agency www.shriverinsurance.com 66 Euramtec www.euramtec.com 42 Sutrak www.sutrakusa.com 10 EverBank Commercial Finance www.everbank.com 40 TEMSA www.temsa.com 21 Freightliner www.freightlinerchassis.com 3 Transit Sales International www.transitsales.com 9 Glaval Bus www.glavalbus.com 23 Turtle Top www.turtletop.com 13 Handi-Hut, Inc. www.handi-hut.com 49 UMA Motorcoach Expo www.motorcoachexpo.com 41 idrive www.idriveglobal.com 11 Vanner Power www.vanner.com 16, 32 Kirks Automotive, Inc. www.kirksauto.com 47 Vehicle Inspection Systems www.VISCheck.net 34 LaFrance Industries www.mvmills.com/lafranceindustries 53 Willingham Inc. www.willinghaminc.com 44 Read or Download Complete Issues Of Busline Magazine Online At: www.buslinemag.com

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—Specializes In High-End Tour/Travel—

resh ideas, new equipment and a strong emphasis on old-fashioned customer service have paved the way for steady growth at Northwest Navigator Luxury Coaches, a Portland, OR-based transportation company where industry good will is also stressed. Although a young company that started in late 2008, Northwest Navigator has grown into a leading transportation provider in Oregon and other western states. The company specializes in high-end tour/travel and corporate transportation. It also provides bus shuttle and By Harrell Kerkhoff f Busline Magazine Editor executive car services. Owned and operated by Joseph and Roxanne Gillis, the married couple founded the company on the principles that the customer always comes first, and that active involvement in the bus/motorcoach community leads to an overall strong industry. “Joseph and I came from other industries. We operated different types of companies in the past, and have always been entrepreneurs,” Roxanne Gillis, who is president & CFO of Northwest Navigator, said. “Our parents also owned their own companies, so it was a great Gladys Gillis match when Joseph and I met. Coming from family members who were accustomed to being their own bosses, we never expected to work for anyone but ourselves.” Joseph Gillis Roxanne Prior to starting Northwest Navigator, the couple owned and operated several businesses Gillis including a jewelry store, a mortgage company and an advertising company. They were looking for a change, however, which led them to the transportation industry thanks to some guid- ance from a family member. “My sister is Gladys Gillis, owner and operator of Starline Luxury Coaches, in Seattle, WA. Gladys told Roxanne and I that a bus company in Portland was going out of business, and that it might provide a good opportunity for us,” Joseph Gillis, who is the CEO of Northwest Navigator, said. “I was not too sure about entering the bus industry, but Roxanne saw the possibilities. She worked at putting together a business plan and said, ‘It actually looks like a good option for us.’ I responded, ‘OK, you can be 51 percent owner.’” Roxanne Gillis soon visited the Portland business, interviewing personnel and learning about the operation. “I wanted to make a determination of whether there was anything there (at the company) that we were interested in, and how it compared to Gladys’ company in Seattle,” Roxanne Gillis said. “In the end, we felt that with great mentorship, and having a family member (Gladys Gillis) who is already successful in the industry, we could make it work with a lot of changes.” After purchasing some of the former company’s assets, Roxanne and Joseph Gillis decided to start from the ground level and open a completely new company, one that included a new name.

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See us at UMA Expo Booth #1224 0115Busline.FINAL_Layout 1 12/19/14 3:09 PM Page 10

The Birth Of Northwest Navigator clientele. This demands quality equipment and service. hat’s in a name? The answer from Roxanne and Joseph Gillis is “Today, our main business is providing high-end, over-the-road multi- “everything,” as the couple has spent a majority of their profes- day tour trips. Corporate work is also very popular at Northwest wsional careers involved in marketing. Navigator.” “We are branders. That is what we do. We had a great time naming our “Our business is seasonal due to Oregon’s whether,” Roxanne Gillis past companies, so we embraced the changing of this company’s name,” added. “Tourism travel is heavy from April through October. We work Roxanne Gillis said. with great companies that bring groups into Oregon and want to travel all Due to her strong history of being involved with boating, Roxanne over the Pacific Northwest, down to California and up into Canada. Gillis looked toward the water when thinking of new names for the cou- “For the winter months, a lot of our focus is centered on school-relat- ple’s motorcoach operation. ed travel such as transporting sports teams. This includes local univer- “I have enjoyed a long history with boats and being on the water. I love sities. Meanwhile, our corporate work is conducted throughout the cal- everything nautical, so we came up with the compass logo and the word endar year.” ‘navigator.’ Both can be seen on the side of our vehicles,” she said. Joseph Gillis added that a strong Christian family background also led Finding The Right Customers them to the name “navigator.” Being located in Oregon, the word “north- lthough new to the bus/motorcoach transportation industry them- west” was also seen as a good fit for the company. selves, Roxanne and Joseph Gillis had the advantage of starting “Roxanne and I both had legal pads full of names and then picked them aNorthwest Navigator with a strong business acumen. This was due apart until we narrowed it down to two or three. We eventually felt that to their past experiences as company owners. Above all else, the couple ‘Northwest Navigator’ conveyed the best connotation for our “We went to corporate professionals and said, ‘How would you like to take your company,” Joseph Gillis said. Another important step for top 50 customers and have a captive audience for three hours as we drive you to the couple was overseeing the a casino or some other attraction?’... We call this a ‘moto-meeting.’” — Joseph Gillis direction of the company as a shuttle, executive car and motorcoach provider. Although they didn’t knew the value of keeping expenses down, and to not be afraid to charge have a background in transportation, Roxanne and Joseph Gillis were vet- enough so that they could make money on a trip. eran business owners and knew the importance of customer service while “We saw how other bus companies were fighting over clients by low- keeping a close eye on finances. ering their prices, and said to ourselves, ‘We aren’t going to play that “At first, we felt the lack of a bus driving background was going to put game,’” Joseph Gillis said. “Instead, we wanted to create new business us at a disadvantage. Roxanne and I were not bus drivers. We now see that delivered a high-end experience.” this as one of the reasons for our success,” Joseph Gillis said. “We were This led the company to offer corporate transportation and coin the able to focus more on the customer experience and reach out to high-end phrase “moto-meetings.” EFFICIENCY RELIABILITYITY Air Conditioning Electric PERFORMANCEDiscover electricityNC

hermetic electric scroll compressor/s ʓ a.c. motors ʓ self-contained refrigerant loops ʓgenerator or hybrid bus power

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“We went to corporate professionals and “... we have traveled with some of our groups in the hope of experiencing said, ‘How would you like to take your top 50 customers and have a captive audience what it feels like to be on the motorcoach, see what our customers see for three hours as we drive you to a casino out the windows, and try to relate to the overall client perspective. Gaining or some other attraction? You can discuss what is new about your company while this perspective from the back seat has been huge.” — Roxanne Gillis treating these customers to a fun experience,’” Joseph Gillis said. “We call this a ‘moto-meeting.’ It can include “Roxanne and I decided, when we first started, that the only time we such trips as Christmas parties onboard our vehicles, where company rep- are willing to lose money is when a vehicle is setting in a bus yard,” resentatives hand out bonuses and talk about the past year while being Joseph Gillis said. “We will not provide an actual trip if it means losing driven to an attraction.” money.” Since its inception in 2008, having a strong program in place that pro- To help start Northwest Navigator in 2008, contact was made with vides high-end services and charges the right amount for these trips has existing customers of the bus company the couple had considered pur- paid off at Northwest Navigator. chasing. This was done with the help of a safety manager from the previous company who was hired by Roxanne and Joseph Gillis. “We made it a point to get in touch with every single one of those past clients and ask, ‘Do you need a transportation option? Can we help you?’” Roxanne Gillis said. “We were able to reach a lot of people who were part of this past client base. This led to a great launch for Northwest Navigator.” Roxanne and Joseph Gillis have sought to truly understand the Northwest Navigator customer experience. This includes actually taking part in some of their company’s trips. “Joseph and I came from multiple businesses that were customer-service centric. This has led us to focus heavily on the client experience and provide customer satisfaction with a high degree of professionalism,” Roxanne Gillis said. “Therefore, we have traveled with some of our groups in the hope of experiencing what it feels like to be on the motorcoach, see what our customers see out the windows, and try to relate to the overall client perspective. Gaining this perspective from the back seat has been huge.” Roxanne Gillis also meets with her staff on a weekly basis to further discuss “the customer experience.” “Many of our staff members have been with Northwest Navigator since its beginning. They are very loyal and take personal pride in the growth and success of the company,” Roxanne Gillis said. “They know they are essential to our company’s growth, and have helped us shape a vision for the company that has led to its current size. We have a great team.”

Employees Make The Difference orthwest Navigator employs approximately 54 people to fill a variety of positions nsuch as sales and marketing, mechanics, wash crews, and of course, drivers. “We created a position called ‘DOC,’ which stands for Dispatch, Operations and Compliance. This person is in charge of overseeing drivers, and making sure we are compliant with safety regulations, hours of service, etc.,” Roxanne Gillis said. “We also have a safety trainer who oversees driver logs and some compliance issues.” The company employs approximately 32 drivers who, Joseph Gillis said, fall into four distinct See us at UMA Expo Booth #820 Page 12 BUSLINE January/February 2015 0115Busline.FINAL_Layout 1 12/19/14 3:10 PM Page 13

See us at UMA Expo Booth #1100 0115Busline.FINAL_Layout 1 12/19/14 3:10 PM Page 14

groups: those involved in the com- years of driving experience. pany’s executive car service, shut- Unfortunately, this makes it a lot NATIONAL INTERSTATE: tle drivers, over-the-road tour and harder to find good drivers,” he charter motorcoach drivers, and said. “Lately, we have decided it’s motorcoach drivers who transport better to hire people with the right passengers on short runs. attitudes and personalities, and “Our core group of drivers has then train them to be a good driv- been critical to our success,” er. It’s all part of a new revision at IMPROVE Joseph Gillis said. “We preach to our company. OPERATIONS. IT’S WHAT OUR everybody in our company that we “After safety, we feel customer can be great marketers, and have service is the most important skill beautiful high-end equipment, but set to have as a driver. We can it all comes down to drivers at the train people to be safe and good PERSONAL RISK Shown, left to right, are Northwest Navigator Safety Trainer Milan Lawrence end of the day. drivers.” and DOC (Dispatch, Operations and Compliance) Officer Ron Douglas. “If a driver is not part of a great Another trait to being a good MANAGEMENT CONSULTANTS DO. experience, then we may never see that client again. Our drivers look like bus/motorcoach driver is following company policies. This includes pilots. They wear high-end pilot shirts, with logos and shoulder boards. the willingness to faithfully finish the required paper work that goes It’s out with the audit and compliance-based approach They also provide service in a professional manner.” with the job. One of the challenges Northwest Navigator, and many other “A driver must always complete driver logs correctly and be on time to risk management, and in with what you really need: bus/motorcoach transportation for clients,” Roxanne Gillis said. A proactive safety consultant. By focusing on three main companies, have faced over the “...our goal is to stop driving after eight hours. “They must be conscientious of competencies – reducing hazards, limiting risk exposure, years is finding quality driving the company’s policies. For exam- and modifying safety behaviors – our program goal is to candidates. There are plenty of So, we will use two drivers for a 10-hour trip. ple, we tell drivers that if they are help you cut down on the frequency and severity of losses. people who can drive a large vehi- Also, we make sure drivers have 10 hours off running out of hours to be on the cle, but not everybody is suited to road, then it’s important to inform We look beyond rules and regulations to find ways to transport human beings with cus- between their shifts.” — Joseph Gillis our dispatch immediately. Failure change dangerous, accident-causing behaviors. At National tomer service in mind. Because of to do so can result in termination.” Interstate, we’re proactive rather than reactive. That’s how this challenge, Joseph Gillis said his company has changed its focus in the Joseph Gillis added, “Federal regulations say you can drive for 10 recent past when it comes to finding good bus/motorcoach drivers. hours and then must take eight hours off between shifts. We feel this does we build an insurance experience around you. “In the past, we always looked for candidates who had at least two not go far enough. At Northwest Navigator, our goal is to stop driving

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“National Interstate works with us to develop a “I’ve been in National Interstate’s alternative risk DX X, CX & T Van Hool T safety conscious company. I am amazed with the program since its inception. And I am always access to staff at National Interstate. They are astounded by the safety programs Van Hool CX35 knowledgeable and extremely helpful, working they’ve conducted over the years. diligently to answer our questions and For example, we recently attended a tire and The new CX35 was created to meet the help us through whatever problems we safety session which demonstrated the incredibly diverse needs of our North American customers. may be experiencing. Their expertise destructive power of faulty tires. Educational This 35-foot bus features Van Hool’s proven design, engineering and reliability. Partners for nearly is extremely valuable as we direct the safety programs like that have helped minimize our 30 years, ABC and Van Hool continue to demonstrate a commitment to the North American market. culture of our company.” exposure to risks and better control costs.”

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NATIONAL INTERSTATE: IMPROVE OPERATIONS. IT’S WHAT OUR PERSONAL RISK MANAGEMENT CONSULTANTS DO. It’s out with the audit and compliance-based approach to risk management, and in with what you really need: A proactive safety consultant. By focusing on three main competencies – reducing hazards, limiting risk exposure, and modifying safety behaviors – our program goal is to help you cut down on the frequency and severity of losses. We look beyond rules and regulations to find ways to change dangerous, accident-causing behaviors. At National Interstate, we’re proactive rather than reactive. That’s how we build an insurance experience around you.

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“National Interstate works with us to develop a “I’ve been in National Interstate’s alternative risk safety conscious company. I am amazed with the program since its inception. And I am always access to staff at National Interstate. They are astounded by the safety programs knowledgeable and extremely helpful, working they’ve conducted over the years. diligently to answer our questions and For example, we recently attended a tire and help us through whatever problems we safety session which demonstrated the incredibly may be experiencing. Their expertise destructive power of faulty tires. Educational is extremely valuable as we direct the safety programs like that have helped minimize our culture of our company.” exposure to risks and better control costs.”

3250 Interstate Drive Richfield, Ohio 44286 800-929-1500 www.natl.com

See us at UMA Expo Booth #1300

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after eight hours. So, we will use two drivers for a The company has taken steps toward becoming a 10-hour trip. Also, we make sure drivers have 10 safer transportation provider in other ways as well. hours off between their shifts. It’s hard to drive back Employees at Northwest Navigator participated last to the yard after a trip, drive home, sleep and eat, take year in an emergency response simulation that was Success depends on strong partnerships, and Burlington a shower, drive back to work and then start another spearheaded by the company’s insurance provider. trip all in eight hours. They need the extra two hours “We spent the day staging a bus crash. It was very to get all of this done and still be safe.” realistic, so much so that I think our entire staff was Trailways has a strong relationship with Protective. It’s like The Northwest Navigator core team has also shaken by the experience,” Roxanne Gillis said. recently made the decision not to operate a vehicle for “However, it was such a value to our company that we we’ve added a new member to our family-owned company. overnight runs due to safety concerns. plan to soon conduct another simulation.” “There are clients who try to use a motorcoach like it’s a hotel room. They want us to leave some place at High Level Services The staff is always there to help. They have extensive experience 11 p.m. and drive all night to the destination. We have Require Quality Equipment done these types of runs in the past, but have recently ith 17 full-size motorcoaches, 3 minicoaches, in the bus industry and understand our needs and concerns. made the decision to stop due to safety,” Joseph Gillis 6 vans and 6 executive cars, Northwest said. “You keep hearing about accidents where the wNavigator has steadily grown its fleet since coach rolls over at 7 a.m. as the sun is coming up. We the company’s first bus purchase in January 2009. The just put out a statement, sent to all of our customers, fleet includes 5 Prevost H3-45 motorcoaches, 2 of — Ron Moore, President, Burlington Trailways that Northwest Navigator will no longer drive past 2 which are recently purchased 2015 models. a.m. and will not start trips before 5 a.m. “Northwest Navigator has experienced what I “Even if a driver has two or three days off from would call ‘explosive growth,’ which scares some work, it’s very hard for him/her to get acclimated to people. We sought several manufacturers and have night driving if he/she is not used to it on a regular found success working with Prevost,” Joseph Gillis basis. It changes a driver’s sleeping habits.” said. “Our Prevost representative, Ward Hicken, FOR COVERAGE THAT REVOLVES AROUND YOU, CONTACT STACY RENZ: Joseph Gillis said the reaction the company has Northwest Navigator Lead Mechanic looked at what we were doing as a company and (800) 644-5501 ext. 2570 | protectiveinsurance.com received from customers regarding the new hours has David Castellanos, top photo, and helped us purchase some new coaches. We have had been positive. Mobile Mechanic Allan Halvorson help a great relationship with Prevost.” “What we are telling customers through this policy maintain the company’s fleet. Roxanne Gillis added, “Prevost invited us into dis- change is that Northwest Navigator is not willing to put the safety of pas- cussions on design and planning. I think it’s really great that they care so sengers, drivers and equipment at risk for a trip,” he said. much about what their carriers need in a motorcoach.”

Matthew Moore Ron Moore Mark Moore See us at UMA Expo Booth #617 Executive Vice President President General Manager Page 16 BUSLINE January/February 2015 0115Busline.FINAL_Layout 1 12/19/14 3:10 PM Page 17

Success depends on strong partnerships, and Burlington Trailways has a strong relationship with Protective. It’s like we’ve added a new member to our family-owned company. The staff is always there to help. They have extensive experience in the bus industry and understand our needs and concerns.

— Ron Moore, President, Burlington Trailways

FOR COVERAGE THAT REVOLVES AROUND YOU, CONTACT STACY RENZ: (800) 644-5501 ext. 2570 | protectiveinsurance.com

Matthew Moore Ron Moore Mark Moore See us at UMA Expo Booth #1018 Executive Vice President President General Manager 0115Busline.FINAL_Layout 1 12/19/14 3:10 PM Page 18

The five Prevosts H3-45s are mostly used for Northwest Navigator’s tour and Over 25 Years. travel runs. “We have tour groups coming in from all over the world to see Oregon and other parts of the West Coast. We provide this service with the Pre - vosts. They feature WiFi, high-end seats with seat belts, and The Northwest Navigator fleet includes 17 full-size motorcoaches. Distinctive lettering and a compass logo give these coaches a custom look. many other amenities that satisfy our customers,” Joseph Gillis said. that vehicle is dirty, with black exhaust coming out the back, then passen- “Electrical outlets by each seat are particularly important to our cus- gers are not going to be very excited about starting a trip. tomers. It doesn’t matter if a passenger is 15 or 70 years old, chances are “Therefore, it’s critical to take into account what the customer is he/she has a cell phone and/or a computer pad that needs to be charged experiencing when entering a motorcoach. That vehicle has to look and running. They want to keep in touch with parents or the grandkids clean and smell good. We tell our drivers that every time a group leaves back home. a bus/motorcoach, they should go through the vehicle and clean it the “It’s important that the interiors of our Prevosts include all the creature best they can. If only 10 or so minutes are available, then start in the comforts that make a trip a good experience.” front and work toward the back. That front area of a bus can make or He added many first-time customers are amazed at how luxurious top- break a trip.” end motorcoaches have become. After a Northwest Navigator motorcoach has been cleaned by the com- “A big part of our sales process is to show these people what our vehi- pany’s wash crew, a checkoff list is placed on the driver’s seat. When see- cles look like. This helps sell the trip,” Joseph Gillis said. ing this list, the driver knows the vehicle is ready to go. Keeping the company’s equipment looking good before, during and “We have a triple-check system in place between the wash crew the after a trip is also an essential part of doing business for high-end clientele. driver and a company manager. This is done to make sure that our vehi- “When a motorcoach pulls up to the curb, the decision is already being cles are always super clean,” Joseph Gillis said. “There are times when a made by the client on how the day is going to go,” Joseph Gillis said. “If client needs a motorcoach in an emergency situation and there is not

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enough time to properly clean that vehicle. In these cases we make it a says, ‘That is the coolest bus I have ever seen.’ point to tell the customer in advance, ‘You are not going to get the true “We want people to remember us, which leads to customer retention. experience that we normally sell in a motorcoach, but we will provide this They know our coaches say ‘Navigator,’ and have a huge compass logo vehicle to you because it’s an emergency.’” on its sides.” He added that the team at Northwest Navigator also doesn’t like to Oregon The Beautiful send out vehicles with small dents and scratches. Every effort is made to hen it comes to nature, few places on earth are as diverse and sce- fix these things prior to service. nic as Oregon. It’s a state that includes a long Pacific coastline, When it comes to the exterior of the vehicles owned by Roxanne and wthe Cascade mountain range, abundant waterfalls, dense ever- Joseph Gillis, there is no confusion over which transportation provider is green forests and a high desert sprawling across much of its eastern front. operating the equipment. The word “Navigator” in big green cursive script It’s also a place where people love to visit and revisit. can be seen on the sides of each vehicle, along with a big compass logo. Perhaps Roxanne Gillis sums up the state’s appeal best, “This place is “Our look is a little unorthodox for the bus industry. That ‘N’ in really gorgeous.” Navigator is 15 feet tall. Again, we are a branding company, and the She added that tourism keeps growing in Oregon as people are attract- motorcoach is a billboard,” Joseph Gillis said. “You don’t see small ed to such famous places as Mount Hood, and world class skiing found graphics on a billboard. Our vehicles are no different.” on Mount Bachelor. Roxanne Gillis added, “We wanted our coaches to look different. “There are winter sports and endless outdoor summer activities avail- When Joseph and I first looked at this industry, we didn’t know if we able in the state as well as nearby places such as Mount St. Helens in wanted to be in the bus business. However, when we first started looking Washington. Many people enjoy exploring the rich history that can be at luxury motorcoaches, we liked what we saw. It reminded us, in a way, found along the Lewis & Clark Trail,” Roxanne Gillis said. of our jewelry business. We were used to working with clients who liked Another popular tourist destination is the annual Oregon Shakespeare nice things and wanted quality service. This resonated with us. We want- Festival in Ashland, which Joseph Gillis said draws a large following ed to provide a luxury motorcoach company that treated customers with from all over the country and world. a great time. Our branding had to follow suite.” “The Oregon coast is also amazing and includes many lighthouse tours. And it has worked. Both Roxanne and Joseph Gillis said their compa- We have it all: the snow, the coast line, cities and no sales tax,” Roxanne ny’s motorcoaches are getting noticed for all the right reasons. Gillis said. “People from all over like to travel to Oregon and shop “We want people to think that a rock band is picking them up when because they don’t have to pay a sales tax.” that coach arrives,” Joseph Gillis said. “Recently, one of our motor- The state is also becoming a popular wine producer, which brings coaches arrived at a big event in Spokane, WA, that included hundreds along with it more tourism dollars. of motorcoaches. As our coach entered the facility, a parking lot atten- “A lot of wine companies are moving to Oregon and buying smaller dant ran up to it waving his arms. The guy comes up to our driver and wineries. The growth of our state’s wine industry has been incredible,”

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Joseph Gillis said. Named the first green certified motorcoach company on the West ■ Roxanne Gillis added, “Oregon is at the same latitude as some of the Coast. best wineries in France. There are a lot of groups coming to our state for Being green and sustainable remains an important part of doing busi- multiple trips. We bring in a lot of people from Canada and California. We ness for Roxanne and Joseph Gillis. For example, the company took part also cater to many tourists from China.” in a University of Vermont pilot program that eventually led to the uni- Oregon, however, is not the only destination that Northwest Navigator versity’s eRating Vehicle Certification and driver training offering. services. The company is licensed to work in 11 western states and Canada. “One of our goals as a company is to find out what needs to be done to “Most of our business can be found in Oregon, California, Washington help set motorcoach transportation apart from other industries when it comes to being green,” Roxanne “When it comes to being green, a big motivator for a lot of our customers is Gillis said. “We get the word out that there is nothing greener in knowing that they can save money as well. Big corporations that we service transportation than a motorcoach, Big also want us to help them improve their own carbon footprint. Using a except a bicycle. A lot of people don’t think about this part of our bus/motorcoach helps them achieve their environmental goals.” — Joseph Gillis industry. Ninety percent of our vehicles at Northwest Navigator and Canada. We also take groups, such as sports teams, to such states as run on clean emissions. We also have a recycling program in place at the Idaho, Montana and Nevada,” Joseph Gillis said. Difference company. The whole culture of our company is based on being green and Northwest Navigator provides it various services from several loca- sustainable.” tions in Oregon. Two facilities for executive car and bus shuttle services Joseph Gillis said he also works hard at showing potential customers are located in Beaverton, while the main office of the business is located the savings in time, money and carbon footprint that can be achieved by in Portland. There is also another facility in Redmond. taking a motorcoach rather than flying short distances to various places in Among recent Northwest Navigator accolades and achievements the Pacific Northwest. include that of being named one of the top 100 fastest growing companies “When it comes to being green, a big motivator for a lot of our cus- in Oregon for three years in a row. Other achievements, according to the tomers is knowing that they can save money as well. Big corporations company, include: that we service also want us to help them improve their own carbon Green certified continuously since 2010; footprint,” Joseph Gillis said. “Using a bus/motorcoach helps them ■ Named a top private fastest growing company in Portland; achieve their environmental goals.” ■ Named a top woman-owned business in Portland; ■ Received certification for sustainable transportation; and Continued On Page 39 ■

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Serves 1,303 Houston Square Miles With Metro 1,250 Buses

By Rick Mullen, Busline Magazine Associate Editor System Reimagining

Serving the transportation needs of the greater Houston, he city of Houston anchors METRO’s vast service area. It is the most populous city in Texas, as well as the largest city in the TX, region, the Metropolitan Transit Authority of Harris TSouthern states. Houston is also the fourth largest city in the County (METRO), covers 1,303 square miles, operating an United States, with an estimated population of just under 2.2 million peo- extensive network of bus routes and park and ride facili- ple as of 2013 (behind New York, Los Angeles and Chicago), according ties. METRO also offers 13 miles of light rail service in the to quickfacts.census.gov. The Houston metro area has a population of 6.3 million, making it the fifth largest metro area in the United States, one downtown Houston area. place behind the Dallas-Fort Worth-Arlington metro area, according to “METRO is truly a multi-modal system,” said METRO www.houstonchronicle.com in a story published in March of this year. President/CEO Thomas Lambert, during a recent inter- “We have a very large service area with our principle city of Houston view with Busline Magazine at the 2014 American Public located in Harris County,” Lambert said. “However, we also have 14 smaller cities that we serve. It is a vast area that is going through tremen- Transportation Association (APTA) Annual Meeting & dous growth. We are seeing about 100,000 people a year move into this International Public Transportation EXPO in Houston. area. METRO hosted the APTA event at the George R. Brown While Houston and the surrounding region has experienced massive Convention Center. growth and significant change in recent times, the city’s public transportation network has not. “We opened an extension of the Main Street Line in “If you look at the existing METRO bus network, you are, essentially, December 2013 (the Main Street Red Line light rail service looking at the Houston streetcar system of about 1929,” Lambert said. began in 2004),” Lambert said, “but the bus will always be “We really haven’t changed it that much. We’ve added some extensions the backbone of our system. Ridership on our commuter to routes, and modified routes over the years, but we really haven’t done bus network is up about 4.8 percent. We have about 1,250 a real refocusing of the bus network. We are engaged in that right now and it is going to be one of the most transformational things we do in this buses and we expect that number to grow in the future. community.” “In addition, METRO has experienced a 12.1 percent hike METRO is calling this new effort to rework and refocus the bus net- in rail ridership the past year and we are hoping that trend work “System Reimagining.” According to a METRO news release dated will continue because trains have a direct correlation to Sept. 25, 2014, The METRO Board of Directors approved, in principle, the revamping of the local bus system that day. our bus service. We want to expand ridership as much as “The goal of System Reimagining is straightforward: make the system possible.” easier to use, easier to understand and easier to access,” the news release Page 24 BUSLINE January/February 2015 0115Busline.FINAL_Layout 1 12/19/14 3:10 PM Page 25

See us at UMA Expo Booth #841 0115Busline.FINAL_Layout 1 12/19/14 3:10 PM Page 26

said. “METRO took on the chal- According to METRO, the 5- lenge of rethinking its bus net- year plan will include color-coded work last summer. It was a multi- networks. The “Red Network” will step process that included defin- benefit customers who can do ing goals, drafting a plan based on without a schedule, with service the goals, and a public outreach running every 15 minutes or better. period that generated more than With the “Blue Network,” cus- Before you Get Lancer behind 1,100 comments that led to the tomers can expect a bus every 16- plan’s refinement.” 30 minutes, while the “Green your fleet! Lambert added: “Part of what Network” would provide service take a turn we are doing is looking at where ranging from 31-60 minutes. Since 1985, motor coach companies the population growth and job creation have occurred since 1929, as METRO President/CEO Thomas Lambert for the worst... have known that, when disaster well as other areas, such as educational and entertainment centers “It is really back to basics with me. strikes, no insurer has their back like — where people are living and You take care of the little things. traveling. You take care of the people and they Lancer. Today, more motorcoach “What we want to do is build a will take care of the organization.” high frequency, high quality bus companies rely on Lancer than any network. Houston is a 24/7 city Under the modified project plan, other insurer for on-site support from and people need access to high 94 percent of METRO’s current quality, frequent transit service 7 customers will still be able to our exclusive Catastrophic Response days a week, not 5 days a week access the same bus stop they use (METRO currently operates 7 today, according to METRO. (CAT) Team...and over 100 nationwide days a week, but only offers high “The end result of System frequency service for 5 days). Reimagining will be a network bus claims specialists whose only job “The board, in principle, that gets 1 million people close to approved this new network. We 1 million jobs,” Lambert said. “It is to get them back on the road to will be implementing the first establishes a 15-minute high fre- proﬁts fast! phase in June 2015. It is a five- quency network, 7 days a week year plan.” n More service, which will include high fre- during the peak of the peak. It allows people METRO breaks down the effort under three quency weekend service and improving trips to more travel choices to go where they need to general categories: key activity centers; and go. The plan is also network-based, meaning For a premium quote, call your agent n Customer service, which will include sim- n Better service, which includes developing the bus system and the rail system will connect plifying routes and better connections; a sustainable system as it grows into the future. and work together. As we continue to grow, we or 800-782-8902 x3264. Email: [email protected] PRICED TO SELL ² Attractive Lease Rates Learn more: lancerinsurance.com

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Before you Get Lancer behind take a turn your fleet! Since 1985, motor coach companies METRO President/CEO Thomas Lambert for the worst... have known that, when disaster “It is really back to basics with me. strikes, no insurer has their back like You take care of the little things. You take care of the people and they Lancer. Today, more motorcoach will take care of the organization.” companies rely on Lancer than any other insurer for on-site support from our exclusive Catastrophic Response (CAT) Team...and over 100 nationwide bus claims specialists whose only job is to get them back on the road to proﬁts fast!

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will continue to look at priority at www.ridemetro.org/metro360. capital projects to build upon It is designed to familiarize that network. people with the system, even “System Reimagining is really before a customer ever rides a transformational in nature. It will METRO bus. change the way people travel “People can go to METRO throughout this community. If 360 and learn how to board a you look at what we do today, our bus and see the amenities that system forces about 88 percent of exist at our stops,” Lambert our riders to come downtown. said. “A person can learn how Most of them don’t want to go to pay the fare and how to use downtown, but we are forcing ticket vending machines. If a them to travel downtown to customer is planning to be an transfer. The new network will be HOV (high occupancy vehi- more of a grid system that will Local METRO buses enter the Acres Homes cle) lane user, he or she can not require most customers to Transit Center in Houston. learn how to access the lane. transfer downtown. “All of our buses are GPS “Today’s route system will be changing in service is a quality service. Before we do equipped. We know where they are located June toward a system that will result in travel anything else, we need to make sure we from a fleet management standpoint, but now time savings, more travel choices and a higher are taking care of the daily details, we are getting that information out to cus- customer service experience. tomers. This means before a person leaves “The value we bring this community is an which is an awesome responsibility.” home, he or she can go online and see in real essential public service. We have an opportunity One such effort to enhance the quality of the time when the bus is going to arrive, within to make a positive impact or a negative impact passenger experience when riding METRO is three minutes. If it takes that person five min- on the quality of life of the people who use our up and running and called METRO 360. utes to go from home to the stop, he or she system. We have a very fundamental responsi- “It is a program that is very fascinating, and I can better pre-plan that trip because he or she bility that when people use our system they will want to compliment the METRO staff because will know when the bus is coming. receive very high quality service. We want our they came up with this out of our marketing “The more you can make the bus transit to be safe, clean, reliable and a service communications group and our IT group,” riders can count on. It is back to the basics. Lambert said. experience more comfortable, the more “It is making sure our day-to-day METRO 360 is a tutorial that can be accessed people will ride.”

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System Reimagining is ment within about a quar- also coming along at a ter of a mile of the line,” time when Houston is, not Lambert said. “More and only undergoing massive more people are develop- growth, but also is, and has ing transit-oriented com- been, changing in many munities, where people significant ways culturally. can live, walk, use transit, Houston is attracting Mill - cycle, etc., to get where ennials looking for a dif- they need to go and have a ferent quality of life than quality of life environ- older generations and ment whereby everything Baby Boomers, looking they need is proximate to for a good place to retire. their lives. We are seeing Lambert alluded to this take place in Houston remarks made by Stephen as well. L. Kline berg, Ph.D., who “As we continue with gave the keynote address METRO’s only garage is located at the Cypress Park & Ride, System Reimagining, we — “The Changing Face of which began operating in September 2007. project in the next couple Houston: The Prospects for Walkable Urbanism to be a stronger customer base among younger of years we are going to see about a 20 percent in a Car-Centered City” — during the APTA riders. In addition, we are aging as a population, increase in ridership. Houston today is not the annual meeting’s opening general session. and the older generation is also looking more for Houston of 46 years ago. This city is moving Klineberg is co-director of the Kinder Institute transit to meet their travel needs.” 24 hours a day, 7 days a week. People need for Urban Research, Dep artment of Sociology, Lambert said the more public transportation travel choices 24 hours a day, 7 days a week. Rice University, Houston. is developed and the more people are educated “When comparing travel time today to 15 “Dr. Klineberg gave a presentation on the atti- to view it as a viable travel choice, the more years ago, we would have peak travel coming tudinal and demographic changes that are hap- they will want to ride the bus and/or the train. into the city in the morning, but there would pening in the Houston region,” Lambert said. be free flow going out. That doesn’t exist “What we are seeing is more people are request- “A vibrant public transportation sys- anymore. It is just as congested coming in and ing more and more public transit. Attitudes are tem is an institution that much econom- going out. On the one hand, it is a blessing changing. For example, younger folks, 19 to 25 ic growth is often centered around.” because it means the economy is good. years old, are not getting drivers licenses as early People are making work trips, discretionary as previous generations. As a result, they are “For example, we built the Main Street trips, travel trips, etc., and we must be part of seeking more travel choices. (rail) line in 2004. Since then, we have seen the tool kit that helps move people in this “Therefore, we know there is going to continue about $9 billion of public and private invest- region.”

PATENT 7,802,801, PATENT 8,371,589 PATENT PENDING January/February 2015 BUSLINE Page 29 0115Busline.FINAL_Layout 1 12/19/14 3:10 PM Page 30

Hiring New Employees A Challenge empower employees to get engaged, then employees must be allowed to have some eeping the massive METRO network discretionary decision authority.” operating safely and efficiently, while Koffering high quality customer service, “At METRO, we make sure we set up param- falls to the system’s more than 3,700 employ- eters where if a person makes a mistake, ees. Lambert has some thoughts on how to nobody gets hurt. If a person is trying to get bet- motivate employees to buy into public trans- ter at doing things, then he or she is going to portation and the important changes the system make mistakes along the way. What we are try- is undertaking. ing to create is an environment and culture in “We have to foster commitment to the agency. the organization that says, ‘We want commit- I learned a long time ago, if people know you ment. We want people to have independent care about them, they are going to care about the thought within established parameters.’” organization,” Lambert said. “We want people While generally a booming economy is a to know we care about them and value what they good thing, Houston’s is making it tough for bring to the table. We tell employees we want METRO to bring new people into the organiza- their input to make a better system. tion, especially maintenance personnel such as “It will never be utopia, but we work very diesel mechanics. hard to let our employees know we value what “The economy in Houston right now is they bring to the organization. In turn, our peo- extremely good and there are a lot of job oppor- ple will then embody how we want to deliver tunities out there,” Lambert said. “Our challenge is to invest in training and career oppor- the service on the street.” METRO employee Rose Mary Mayfield acts as a volun- tunities, so when we bring in new people we Lambert and other METRO officials have teer METRO Ambassador during the recent American can retain them. attempted to create a corporate culture that Public Transportation Association (APTA) Annual “Diesel mechanics are a good example. The allows people to grow into a career at the Meeting and Expo in Houston, hosted by METRO. oil and gas industry in Texas is booming and it agency, even if it means making a mistake or Mayfield has been with the transit agency for 35 years. two along the way. is looking for good diesel mechanics. The com- “Let me put this in the proper context,” petition is the compensation they are paying in “Beyond pay and benefits, there is also value Lambert said. the private sector. Therefore, we must make in developing people to take on more responsi- sure we are paying a competitive wage and bility and more skill sets to allow them to “If an organization really wants to offering competitive benefits. progress in the organization.

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“Our maintenance staff has developed a ing college part time, he resigned and went become the chief administrative officer, exec- certification program to continue to train our back to school full time and completed his utive vice president, interim president, and mechanics in different skill sets. Each time a degree. then president in March (2014).” mechanic moves up, he or she receives appro- As a result, he was back in Houston in Lambert’s rise in leadership was not by priate compensation. This is career develop- September 1979 interviewing for risk man- accident. Early on during his METRO career, ment. It is enhancing people’s capabilities to agement jobs when, between interviews, he he made it a point to gain an in-depth under- see their jobs as a career in which they are decided to stop in a downtown department standing of the transit system. appropriately compensated, whether it is store’s coffee shop. “When I first started here, we only had one salary, health benefits and retirement — the “I went in to have a cup of coffee and the operating garage and the dispatching center whole package has to be part of the equation.” place was jam-packed,” Lambert remem- was on the second floor,” Lambert said. “I METRO also works closely with union bered. “There was a bus driver sitting at a knew nothing about transit and I felt like I leadership. The system’s workforce is union- table by himself and I asked for the opportuni- could better serve if I understood how it ized with the Transport Workers Union of ty to join him. His name was Willie Mitchell, works.” America. and he went on to operate a bus for about 31 A dispatcher Lambert had befriended told “We make sure the union is very much years.” him if he really wanted to learn, talk to the bus engaged in what we are doing,” Lambert said. Mitchell told Lambert if he was interested drivers. in joining an organization that was new, “The opportunity was to understand what In On The Ground Floor METRO might be a good choice. Mitchell bus drivers go through and to understand how said METRO was going to create its own to support them from a security standpoint,” n 1973, the Texas State Legislature police force, which would be the first of its Lambert said. “It is the same principle in run- authorized the creation of local transit kind in Texas. Lambert found this prospect ning an agency. It is really back to basics with Iauthorities. In 1978, Houston-area voters “fascinating” and applied for a job. me. You take care of the little things. You take created METRO and approved a 1-cent sales “I got an interview and was offered a posi- care of the people and they will take care of tax to support the system. METRO opened for tion and had the opportunity to come in initial- the organization. business in January 1979. About nine months ly as a security investigator,” Lambert said. “I “I would have never dreamed back then I later, Lambert was in Houston looking for a worked with internal security while we were would be the president/CEO, but opportunity job. developing the police program. I had the presented itself. The Board of Directors gave Lambert, a Houston native born and raised, opportunity to work with some very talented me the opportunity to do the job and I am had moved to Austin, TX, while in his junior people in this effort. going to do my best. I was the interim presi- year of high school. After spending some time “I was the METRO police chief for about dent/CEO for about 14 months and I have withTransitAd_BuslineMag_Layout the Austin Police Department 1 8/28/14 and attend- 10:21 AM28 Page 1/2 years1 and then had the opportunity to been permanent since March 1 (2014).”

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METRO Aids Motorists, regular METRO fixed-route bus, even if that “A lot of people talk about BRT these days, Helps Fight Traffic Congestion bus is equipped with a wheelchair ramp or lift. but we have been doing that for about 30 METROLift is a curb-to-curb service, with years,” Lambert said. “With our HOV service, ETRO’s total ridership for fiscal year assistance beyond the curb provided when we have a bus leaving a parking lot about every 2014 in all modes was 110 million needed. During FY 2014, the paratransit serv- 3 minutes. It then accesses a dedicated fixed Mand 81 million for fixed-route buses ice recorded 2 million trips for 16,500 riders. skyway through a T-ramp that feeds into a during the same time period. METRO operates The system has 151 METROLift vans and guideway. This is a very dependable operation with 29 park and ride lots, 20 transfer centers contractor-owned and operated accessible that serves about 33,000 people a day. and 9,805 bus stops. minivans. “We have recently expanded the HOV serv- The system’s 29 park and ride lots include “METRO is also very involved in coordinating ice to include HOT lanes as well to give single more than 33,000 parking spaces. Direct non- with partner agencies on managing issues and occupant car drivers the opportunity to travel on stop service to downtown, the Texas Medical traffic conditions on the roadways. In this effort, the enhanced system during certain hours.” Center and other major employment centers is we sponsor the Motorist Assistance Program The barrier-protected HOV lanes are available. The lots also serve as staging areas (M.A.P.), which helps stranded motorists on accessed via freeway or facility ramps and are for vanpools and carpools. Houston-area freeways,” Lambert said. reversible to accommodate commuters during METRO’s 20 sheltered Transit Centers are According to www.ridemetro.org, uniquely peak periods of traffic flow. Users must observe waiting areas where bus routes and/or marked M.A.P. trucks and vans are equipped to occupancy requirements, rules of the road and METRORail converge. The centers serve as handle minor automotive emergencies such as hours of operation, according to METRO. “hubs,” allowing bus and/or METRORail riders overheating, flat tires and jump-starts. Since People driving solo in cars have the option to from various locations to assemble and take 1989, M.A.P. operators from Harris County pay a toll to use the HOT lanes. advantage of express trips or other route-to- Sheriff’s Department and from METRO have “We are implementing a truly multi- route transfers. assisted more than 100,000 motorists. modal approach in this community. According to METRO, Transit Centers fea- As one of the major metro regions in the ture a mix of park and ride and local bus serv- United States, the Houston area is in an ongoing This involves transit working in cooper- ice, as well as limited METRORail service, battle to manage traffic congestion. One of the ation with freeways, managed lanes, toll with limited parking — about 2,400 spaces — ways public transit agencies have sought to roads, signal systems — anything we available at select locations. lessen traffic congestion is by establishing bus can do to move people where they need METRO’s ADA (Americans with rapid transit (BRT) or similar networks. to go because of the phenomenal growth Disabilities Act) paratransit service is called METRO has established HOV lanes in associa- METROLift. It serves people with disabilities tion with “HOT” lanes to help give some relief the Houston area is experiencing,” who cannot board, ride or disembark from a from traffic congestion. Lambert said.

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“How can we get people accessing our system? By cycling? By walking? It really must be a multi-modal approach. For example, we carry about 22,000 bicycle users on our system. “Many people in this community are saying, ‘We cannot continue building our way out of congestion.’ There are limits to how much more freeway expansion can be done. Right of way costs are getting more expensive, and there are air quality and other issues to be considered. Can METRO solve all the problems? No, it cannot. Can we have a very important role to play? Yes, we can, but we must have a public transportation network that is safe, reliable, dependable and gets people where they need to go.” Indeed, when considering Houston, there are as many as eight major activity centers where millions of people work and visit. According to Lambert, these areas include downtown Houston, Uptown District, the Texas Medical Center, sports complexes, the energy corridor, uptown Galleria, Greenspoint Mall and Greenway Plaza. “We have to see how we can maximize the movement on public transit in those areas similar to what happens in downtown Pictured is one of 70 METRO 60-foot articulated buses. Houston,” Lambert said. “About 38 percent of people coming to downtown Houston today get there by transit. We have to continue to “I’m also fascinated by some of the electric buses I am seeing right grow that travel choice for all these other options. That will be a chal- now. We don’t have any on order, but electric buses used in the right cor- lenge, but it is something we have to work to accomplish.” ridor and in the right operating environment seem to be something good Clean air issues are also associated with high traffic congestion and that we ought to look into. Therefore we are going to continue to look at METRO is doing its part in lowering carbon fuel emissions by running electric powered buses, particularly since I have been hearing about the alternative fueled vehicles in its fleet. fast-charging capabilities that are available.” “We have about 443 hybrid-diesel buses that we are using today,” Lambert said. “We also have 150 compressed natural gas (CNG) Contact: Metropolitan Transit Authority of Harris County, buses on order. We expect to have another 50 CNG buses delivered the 1900 Main St., Houston, TX 77002. Phone: 713-635-4000. next year, 2016, and 100 the following year. Website: www.ridemetro.org.

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he Big Easy, otherwise known as New Orleans, LA, is home to the Chairman’s Welcome Reception in the Acadia Room at the New Orleans United Motorcoach Association’s (UMA) Motorcoach Expo Marriott (third floor) from 5:30 to 6:30 p.m. T2015 at Travel Exchange. For the third year in a row, the UMA Sunday’s events will conclude with “The Big Party in the Big Easy,” Expo will coincide with the National Tour Association (NTA) Annual taking place at Mardi Gras World from 7 to 10 p.m. The night will include Convention. The two organizations will be co-locating their events on locally-themed music, food and drink, with views of the Mississippi January 18-22, 2015, at the River and an insider's look at the Ernest N. Morial Convention famous Mardi Gras parade props Center. UMA EXHIBIT HALL HOURS and floats — now located on the NTA’s education sessions and south end of the Convention the NTA Mall are open to all January 19 - January 21 Center. UMA Motorcoach Expo partici- Monday, January 19 starts pants at no additional cost. Monday, Sneak Preview, 6 - 9 p.m. with UMA registration scheduled Meanwhile, UMA’s education from 7:30 a.m. to 6:30 p.m. A sessions and Expo floor are also Tuesday, 10 a.m. - 5 p.m. joint UMA/NTA opening cere- open to all NTA convention par- mony and breakfast is scheduled ticipants at no additional cost. Wednesday, 9 a.m. - Noon from 8 to 9:15 a.m. on Monday at Joint events are open to all partic- the convention center’s Great ipants as well. NTA’s Exchange appointments on Wednesday, January 21, Hall. Anthony “Tony” Avery Simmons, president/CEO of McIlhenny and Thursday, January 22, are open to UMA Expo participants for an Company, maker of TABASCO brand products, will be the keynote additional fee. speaker. On Sunday, January 18, UMA Expo registration will be open from This will be followed by the UMA Active Member Meeting and 10:30 a.m. to 5 p.m. at the Hall D lobby. Additionally, the UMA State Legislative & Regulatory Update, scheduled from 9:30 to 10:45 a.m. Also Association Summit is scheduled from 1 to 5 p.m. on Sunday as well as starting at 9:30 a.m., and running until 4:30 p.m., is the UMA NTA Education Sessions during the same time period. Sightseeing tours Maintenance Interchange. Motorcoach owners, operators and mainte- will also take place from 8 a.m. to noon. nance personnel are invited to openly discuss maintenance issues at this From 3 to 4:45 p.m. on Sunday a “Speed Networking” event with NTA event. attendees is open to UMA participants. This will be followed by the UMA The first group of several UMA Concurrent Solution Sessions is sched- Page 36 BUSLINE January/February 2015 0115Busline.FINAL_Layout 1 12/19/14 3:14 PM Page 37

uled from 11 a.m. to noon on Monday. They are: Motorcoach Operators (Marketing); n Selecting the Right Electronic Logging Devices (Operations); n Alcohol - What is Your Liability? (Finance); and, n Choosing the Right Marketing Mix (Marketing); n How to Work Best with Tour Operators (Travel Exchange). n Evaluating Customer Profitability (Finance); A major event on Monday will be the UMA Expo Exhibit Hall Sneak n How All the Pieces Work Together - Part I (Travel Exchange); and, Preview, taking place from 6 to 9 p.m in Halls C & D. Exhibitors will n Session 1 - Business 101: How Much Should I Be Charging; give demonstrations and showcase their latest industry products and serv- Insurance (Small Fleet Operator). ices during the sneak preview. A Broadway Luncheon is set for 12:15 to 1:45 p.m. on Monday at the Also scheduled for 6 to 9 p.m. on Monday is the first day of the Great Hall, and will be followed by the second group of UMA Concurrent Motorcoach Marketing Council’s silent auction, along with a live auction Solution Sessions, scheduled from 2 to 3 p.m. They are: starting at 7:30 p.m. Go Riteway Transportation Group (Richfield, WI) n Increasing Your Revenue with Public Private Partnerships CEO Ronald Bast will serve as the auctioneer during the live auction. (Operations); Both events will take place at Booth No. 132. n Sports Marketing (Marketing); Immediately following the Sneak Preview Party will be the “Go n The Anatomy of High Performers (Finance); Motorcoach First Annual Fundraiser-Motorcoach Mardi Gras” at Razzoo n How All the Pieces Work Together - Part II (Travel Exchange); and, on Bourbon Street. Proceeds of this event will be used for the Go n Session 2 - Safety Management Cycle; ADA; Charter Service Rule Motorcoach Campaign, which helps increase public awareness on the (Small Fleet Operator). positive aspects of motorcoach travel. The third group of UMA Concurrent Solution Sessions on Monday is A number of NTA events will also take place on Monday. These slated for 3:15 to 4:15 p.m. They are: include the NTA Mall being open from 7:30 a.m. to 6:30 p.m. as well as n Fatigue Management (Operations); NTA education sessions and pavilion appointments. n Diversifying Services (Marketing); The UMA Motorcoach Expo at Travel Exchange on Tuesday, January n Impacting Results Through Leadership (Finance); 20, will begin at 7:30 a.m. with the UMA Maintenance Competition. This n Motorcoach Best Practices Part I - Mastering Your Online Presence event will last until 11 a.m. and provide participants with a chance to (Marketing); and, compete against each other to solve different maintenance-related issues. n Session 3 - Military Bus Agreement; Equipment Maintenance; Filing Tuesday’s UMA Expo registration is scheduled from 8 a.m. to 5 p.m. for Tire and Fuel Tax Refunds (Small Fleet Operator). A group of UMA Concurrent Solution Sessions on Tuesday is slated for The fourth group of UMA Concurrent Solution Sessions on Monday is 8:45 to 9:45 a.m. They are: slated for 4:30 to 5:30 p.m. They are: n Getting Involved in Local Politics and PAC (Operations); n Smart Driver Training (Operations); n Motorcoach Best Practices Part III - Mastering Analytics n Motorcoach Best Practices Part II - Social Media Mastery for (Marketing);

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n Tax Planning - Thinking of Selling? (Finance); and, Exhibit Hall. Topics include: n How All the Pieces Work Together - Wrap Up (Travel Exchange). n Reduce Downtime and Save Money with the Use of Nickel Carbon The UMA Expo Exhibit Hall will be open from 10 a.m. to 5 p.m. on Capacitors (from 9:15 to 9:45 a.m.); Tuesday, allowing attendees to visit a wide variety of vendors. Lunch n CVSA Inspection Demonstration (from 9:15 to 10:15 a.m.); will be served at the Exhibit Hall from 11:30 a.m. to 1:30 p.m. on this day. n How to Make the Most of Your UMA Membership - Part 1 (from 10 to Also taking place on Tuesday will be several UMA Education Sessions 10:45 a.m.); and, at the Exhibit Hall. Topics include: n How to Make the Most of Your UMA Membership - Part II (from 11 n The Critical Issues Related to Managing an Accident or Incident - to 11:45 a.m.). How Prepared Are You and Your Drivers? (from 10:15 to 11:15 a.m.); The UMA Member Bus Operations Site Visit is scheduled from 2 to n OSHA Violations Repeatedly Found in the Motorcoach Industry 3:30 p.m. at the nearby Hotard Coaches Inc., facility. Meanwhile, from 2 (from 1:30 to 2:30 p.m.); and, to 4 p.m. will be the UMA Pit Day/Vehicle Test Drive. Attendees can n Digital Media - Technology & the Motorcoach Experience (from drive vehicles as seen on the UMA Expo floor. 2:45 to 3:30 p.m.). Many NTA-sponsored events will also take place on Wednesday, The Motorcoach Marketing Council’s silent auction will take place for including education sessions and exchange appointments. The NTA Mall its second day, from 10 a.m. to 5 p.m. on Tuesday. Meanwhile, members will be open from 8 a.m. to 5:30 p.m. of the National Association of Motorcoach Operators (NAMO) will meet Wednesday will conclude with a joint UMA/NTA event “Tourism from 2 to 3 p.m. Rocks” from 9:30 p.m. to 12:30 a.m. at the Hard Rock Café New Orleans. Also on Tuesday will be several NTA events, including education ses- All motorcoach operators attending UMA Motorcoach EXPO are invited sions and pavilion appointments. The NTA Mall will be open from 8 a.m. to attend the event free as guests of the sponsors. to 5 p.m. The UMA 11th Annual Ray Dupuis Memorial Golf Tournament is Tuesday’s final event will be the UMA Leadership Awards Celebration, scheduled for Thursday, January 22. The event is scheduled for noon to 6 scheduled from 6:30 to 11 p.m. at the Great Hall. This will include a p.m. at the English Turn Golf & Country Club in New Orleans. reception, dinner, a presentation of awards and cigars/cordials. A number of NTA events will also take place on Thursday. These The final day that the Exhibit Hall will be open for the 2015 include the NTA Mall from 8 a.m. to 5:15 p.m., exchange appointments, UMA Motorcoach Expo at Travel Exchange is Wednesday, a luncheon and an evening event from 7 to 10 p.m. January 21. Show floor hours are 9 a.m. until noon, with registra- Visit www.motorcoachexpo.com for more information. Dates, times tion beginning at 8 a.m. A luncheon is scheduled to start at 12:15 p.m. and events are subject to change. A complimentary shuttle service will be at the Great Hall. available between the Louis Armstrong New Orleans International Also on Wednesday will be several UMA Education Sessions at the Airport (MSY) and Travel Exchange hotels.

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Northwest Navigator: Continued From Page 22 important in today’s motorcoach industry, according to Joseph Gillis. This includes the tough safety inspection practices being performed by We Are All In This Together the Federal Motor Carrier Safety Administration (FMCSA) and its state here is strength in numbers when it comes to operating a business. and local law enforcement partners. Both Joseph and Roxanne Gillis recognize the importance of being “I have been a proponent of being inspected regularly. We didn’t know t active in industry associations and working with other motorcoach the industry well enough when we got started, so we wanted to talk with operators whenever possible. the experts and have the experts instruct us,” Joseph Gillis said. “Through Joseph Gillis recently completed a term as president of the Northwest the process of working with the Oregon Department of Transportation Motorcoach Association. Meanwhile, both Roxanne and Joseph Gillis (ODOT) and FMCSA, we found out early about (the FMCSA) Safety have been active participants in a Spader Group, which consists of differ- Management Cycle. We started building systems and procedures to meet ent motorcoach company officials working together on best practices. what is required with this safety tool. “We look at the other operators in our group as mentors, because they “Therefore, Northwest Navigator now has a completely new mainte- have been in the business longer, and most of them run larger companies,” Roxanne Gillis said. “It’s great to have ongoing help as our com- “I believe it’s important operators are willing to help pany grows; to be with a group of other motorcoach operators who are each other for the benefit of the entire industry.” open to sharing their ideas. Joseph and I have been able to provide some ideas to the group as well. — Joseph Gillis “It’s good to be able to partner as we are not direct competitors in the group. We are all trying to build a better industry with healthy and safe nance program in place. We brought in people from Prevost and other car- carriers.” riers, along with the best mechanics in the area, and put together a com- Joseph Gillis also stressed the importance of participation in such prehensive preventative maintenance schedule based on specific vehicles, industry organizations as the American Bus Association and the United manufacturers and models that are part of our fleet.” Motorcoach Association. The safety team at Northwest Navigator has also put together a new “If you, as an operator, don’t pay attention to all that is going on in the comprehensive driver file system for the company, and has been working industry through different associations and publications, then you are in on a revised driver training program. trouble. It’s going to catch up with you sooner or later,” he said. “We are Joseph Gillis has been instrumental as well, along with ODOT and the constantly looking ahead as a company, moving and changing to make Northwest Motorcoach Association, in setting up quarterly inspections sure we meet and exceed customer expectations.” for the benefit of area bus and motorcoach operators. Keeping up with government regulations and other activities is also “Dates are scheduled every quarter to help operators get their vehicles

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inspected. This has helped reduce the inconvenience to traveling motorcoach passengers via illegal roadside inspections,” he said. From Lancer Insurance Company: Roxanne Gillis added that it’s important customers understand the value of riding with a safe bus/motorcoach operator, and of all the steps Loss Recovery Program that these operators have to take in order to remain safe and compliant. “Lancer Insurance Company offers a free policyholder benefit Another initiative Joseph Gillis launched, with the help of ODOT, is that allows insureds to keep 100 percent of monies recovered on the Trusted Carrier license plate program for bus/motorcoach operators. their behalf versus paying a vendor a 30-50 percent fee for recov- A special “license plate” on an approved vehicle serves as a visual cue to ering money. law enforcement personnel that the carrier is of good standing. “As a policyholder, the Lancer claims team will assist in recov- Previously, this program was only available to the trucking industry. ering monies from other insurance companies for out-of-pocket expenses and downtime expenses, including your deductible, when others are at fault for your loss,” said company spokespeople. The process begins when a claim is reported. A Lancer claims examiner will investigate the claim, identify the adverse party and set up a damage and downtime claim, on the insureds behalf, with the other insurance company. This step allows insureds to avoid a subrogation audit and provides the opportunity to give an early notice of "loss of use" of the affected vehicle. A Trusted Carrier plate, at right, indicates a company is of good standing. According to Lancer, “Our claims professional then documents the claim and guides the insured through the process including: “This is something that can help good carriers and make it a lot easier • Sending estimates and photographs for you, providing loss of to spot bad carriers,” Joseph Gillis said. use documentation; He added that these types of programs help the bus and motorcoach • Obtaining an agreed cost of repair; industry grow throughout the country with safe operators. • And, getting the vehicle back on the road.” “Our industry already provides the safest, greenest and cheapest way to Since 1985, Lancer Insurance Company has been a provider of travel,” Joseph Gillis said. “I believe it’s important operators are willing commercial automobile, physical damage and general liability cov- to help each other for the benefit of the entire industry.” erage to bus and motorcoach companies in all 50 states and the District of Columbia. Contact: Northwest Navigator Luxury Coaches, For more information about Lancer Insurance, 6309 NE Columbia Blvd., Portland, OR 97218. visit www.lancerinsurance.com. Phone: 503-285-3000. Website: www.nwnavigator.com.

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From Idrive: The New X2 Video Event Recorder

During the United Motorcoach Association’s (UMA) Motorcoach located below the lens, allows for bright night videos,” said the company. Expo 2015 at Travel Exchange, Idrive will present its Idrive X2, a com- New Serial and USB ports on the camera allow for external Idrive- pact video event recorder featuring new approved system integrations. It comes with available external Live GPS technology. tracking module and includes Visual Telematics® for 3 seconds of live It offers simultaneous recording of view of a vehicle in real time on demand (service agreement required). both triggered events and continuous Idrive said, “The Idrive X2 also has an optional Driver ID application. It’s recording events in two separate video connected to the camera to identify drivers with their own identifications. It streams. As well as triggered events, can identify drivers in events, reports with no effort from safety managers, users can now download additional time and allows for the individual DriveScore® driver safety ranking.” before and after an event as needed, uti- UMA will be the first time the Idrive X2 will be shown in the United lizing stream video. This can also be States. It will be available at the Idrive booth, No. 1200. Visit done remotely via Wi-Fi. [email protected] for more information. “Safety managers can select resolu- tions from .3 megapixels to full HD Eden Prairie, MN’s SouthWest Transit events. Another feature is the ability to Awarded Certificate Of Achievement select the memory size of the camera, For Excellence In Financial Reporting ranging from standard 8GB to 64GB optional memory cards. The memory For the eighth consecutive year, the Government Finance Officers sizing options allow customers to choose the amount of space they need Association of the United States and Canada (GFOA) has awarded the for capturing events, depending on how long their vehicles are on the Certificate of Achievement For Excellence In Financial Reporting to road,”said company representatives. SouthWest Transit, of Eden Prairie, MN, for its comprehensive annual To help with memory space, each brand new Idrive X2 event goes financial report (CAFR). through a new video compression routine, making the events smaller and It is recognition in the area of governmental accounting and financial faster to download without resolution compromise. reporting. “The Idrive X2 case was redesigned with new plastics and mounting SouthWest Transit provides transit services to the residents of brackets that provide a variety of movements for an optimal, yet sturdy, Chanhassen, Chaska and Eden Prairie as well as surrounding cities. hold. Utilizing glass, both inside and outside lenses were redesigned to SouthWest Transit motto is, “Quality Ride – Quality Time.” capture better light in videos and wide angle views. A combination of the new lenses and new proprietary Bright Night® infrared lighting system, Visit www.swtransit.org for more information.

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Prevost Now Has Second Mobile Service Truck In Montreal Area Prevost recently sent its second mobile service truck into operation in the Montreal area. The second service truck allows Prevost to offer more services to customers in Montreal, and for those traveling through or vis- iting Montreal, said company representatives.

Prevost Delivers 7 New Volvo 9700s To Stylus Transportation

Prevost recently delivered four new 2014 Volvo 9700s and three new 2015 9700s to Stylus Transportation Inc., an Orlando, FL- based company. All three 2015 coaches have GPS, cameras, E-logs, and IFTA tracking along with satellite TVs. Stylus has been operating in the Orlando area for 45 years. The Prevost also provides emergency roadside service or scheduled main- company provides charter and bus services across the country and tenance/repairs at a customer’s location. Each mobile service vehicle is a specializes in the South American, Canadian and domestic markets. fully-fitted mobile repair unit which allows for rapid response times, Stylus, with 23 employees, serves school, sporting, and corporate especially in the case of emergency roadside diagnosis and repair. clients as well as group planning and multi-day trips. The second mobile service truck is operated by a Prevost service tech- Glen Cook, general manager, said the company will use its nician who is certified for bumper-to-bumper maintenance and repair for newest 9700 coaches for a variety of clientele including student all Nova Bus, Prevost and Volvo vehicles, including engine and transmis- youth travel as well as school and university functions, casino char- sion. In addition, technicians can repair most brands of motorcoaches in ters, port transfers, leisure activities such as theme park transporta- a customer’s fleet, says the company. tion, and tours throughout major cities within the United States, The second service truck joins 33 other Prevost mobile service trucks Canada and South America. Visit www.prevostcar.com. within North America, located throughout the United States and Canada.

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State President and Owner Tony Fiorini. “Silverado is an employee- Silverado Stages And owned company; the ESOP (Employee Stock Ownership Plan) is a great Silver State Coach Announce Merger benefit and reward for our loyal employees. The combined companies provide breadth and depth in the California and Nevada markets, allow- Silverado Stages, Inc. and Silver State Coach, Inc. have entered into a ing us to better serve all of our clients.” merger agreement combining the two motorcoach companies into one Silver State Coach, Inc., a Nevada corporation, was founded in 1986. company within the transportation industry. With operating authorities in Nevada and California, Silver State main- Jim Galusha, Silverado CEO, said, “We are extremely pleased that tains a fleet of 40 motorcoaches from terminals in Placentia, CA, and Las Tony Fiorini and his motorcoach company have agreed to join Silverado Vegas, NV. and help grow our combined operations in the western region of the Silverado Stages, Inc., a California corporation, was founded in 1987 United States. Our plans are to consolidate operations where possible, and provides transportation across the western states from terminals in take advantage of best practices and efficiencies, and to extend Sacramento, San Luis Obispo, Bakersfield, Santa Barbara, Orange Silverado’s proven operational model.” County, Pomona, and Las Vegas. Services include charters, tours, sched- “I’m excited about the opportunity and challenges ahead,” said Silver uled fixed-route service, commuter and campus shuttles, and convention and event services aboard large motorcoaches, shuttles and vans. Visit www.SilveradoStages.com for more information.

Cincinnati Metro Names Dwight Ferrell As CEO & General Manager

The Southwest Ohio Regional Transit Your one stop shop for coach, rail, and ship interiors. Authority has appointed Dwight Ferrell as Metro’s chief executive officer and general man- Upholstery, New & Used passenger & Drivers ager, effective Jan. 5, 2015. seats, ooring, oor structural, foam, gas Ferrell most recently served as the County struts and upholstery cleaning machines. Manager of Fulton County, GA. For four years, he served as deputy general manager and chief operating officer of the Dealers for Isringhausin and National Seats, Metropolitan Atlanta Rapid Transit Authority we have a full stock of seats and parts for (MARTA), managing day-to-day operations. both brands. We also have parts for Ameri- Ferrell has held leadership positions at public can, Amaya, Vanhool and Wakeeld seats. transportation systems including Austin, Dallas, New Orleans, and Philadelphia. He has also been actively involved with the If we don't have it, we can get it. American Public Transportation Association, the Conference of Minority Transportation Officials, and the Transportation Research Board. Over 40 years of service to the He participated in the Eno Center for Transit motorcoach industry, all seat covers Leadership Executive Development Program and guaranteed for 4 years or 400,000 miles. is a graduate of Leadership Atlanta. Ferrell holds a Bachelor of Arts degree in Business Administration in Management from Any questions about your seats or other needs, please Huston-Tillotson University, in Austin, TX. call 425-432-9867 or visit us at www.willinghaminc.com. Metro is a non-profit, tax-funded public service of the Southwest Ohio Regional Transit Authority, providing about 17 million rides per year. Visit www.go-metro.com See us at UMA Expo Booth #1341 for more information. Page 44 BUSLINE January/February 2015 0115Busline.FINAL_Layout 1 12/19/14 3:14 PM Page 45

PEOPLE Mike Whittaker Joins ABC Companies warm, customer-centric manager who consistently makes a significant As Parts And Service Marketing Manager contribution to our company's growth and success." Visit www.stertil-koni.com for more information. ABC has hired Mike Whittaker to develop and execute all marketing for ABC’s Parts and Service brands. Laura Clark Joins Distinctive Systems With a background in the automotive supply industry, Whittaker has been a senior level mar- Distinctive Systems Inc., supplier of software to motorcoach, bus and keting professional for global brands, with duties tour companies in North America, has hired Laura Clark, as a support and including brand development, market analysis, implementation specialist. product development, communication and public She has worked with transportation companies such as Horizon Coach relations both in the United States and abroad. Lines, Coach America, Coach USA and Evergreen Stage Line/Gray Line “This is a new position specifically designed Portland. Her primary roles with these companies was support and imple- to support two key business areas within our mentation of software systems. service offering,” said Dan Leo, director of mar- “She has been directly involved with supporting executive team mem- keting, ABC Companies. Whittaker oversees bers in a role created to help analyze, identify, weigh and prioritize busi- day-to-day marketing activities from ABC’s ness metrics that advanced her employer’s missions, values and focus,” Florida location. said Distinctive Systems spokespeople. Whittaker has an MBA and a BBA in marketing, as well as numerous Clark said, “I have been supporting Distinctive Systems products for marketing and professional development certifications. my previous employers for the past 10 - plus years and have always been Contact ABC Companies at 800-222-2875 or visit www.abc-compa- impressed with the software, the support services and the integrity of the nies.com for more information. company. I am very excited to be joining an organization that shares my passion for outstanding customer service and am looking forward to Stertil-Koni Names Robyn Collier Warranty Coordinator interacting with a variety of companies; assisting them in maximizing the benefits of Distinctive Systems software functionality.” Stertil-Koni has named Robyn Collier war- Don Greenglass, president of Distinctive Systems Inc, said, “Laura ranty coordinator, in addition to her current role possesses an incredible ability to support the end-user, a skill we have as receiving manager. witnessed firsthand in her many years as a client of Distinctive Systems. Collier has been with the company for 9 years. We are confident, and very excited, that Laura will help to enhance all Previously, she was with Stanley Black & Distinctive Systems clients’ experiences with our software products.” Decker for more than 20 years, reaching a ware- Contact Clark at [email protected]. house management position on the Eastern Shore of Maryland. Stertil-Koni President Dr. Jean DellAmore said, "Robyn has an extensive depth of experience working with Stertil-Koni products, distributors and customers. She is a true get-it-done professional and a very

OBITUARY

MICHAEL ROCHETTE Prevost former Vice-President of Marketing & Sales Michael Rochette, age 71, passed away December 4, 2014, at the Laval Hospital in Quebec. He was the son of Mrs. Mary Christine Murphy and the late Raymond Rochette. Michael Rochette was with Prevost from 1983 until his retirement in 2005, and was instrumental in successful product introductions to the development of new markets in the conversion segment. He is survived by his wife Johanne, children Barbra (Charles Chartier), Susan (James Fequet), Laurie (Jonathan Burns); his grand- children Daphne, Maggie; and his sisters, Mary (Livio Paronuzzi), Leanne (Michael Jeffrey), Fire Marion Mercier and several nieces and nephews. Memorial contributions are suggested to the Canadian Cancer Society, website: www.cancer.ca. See us at UMA Expo Booth #1016 January/February 2015 BUSLINE Page 45 0115Busline.FINAL_Layout 1 12/19/14 3:14 PM Page 46

Companies Purchase MCI J4500s portation industry, with a career that started in 1962 when he moved from his native Indiana Onondaga Buys New MCI J4500 The Auburn, N.Y.-based tour and charter to Chicago to take a job with Delta Airlines. company was founded in 1953. Oster said, “We He learned the tour-and-charter business at a Mike Oster of Onondaga Coach said, “What rely on wheelchair lifts, which in the wrong small travel agency, and in 1992 he bought keeps me in the industry is the customers and coach, can create space problems. (The J4500) United Coaches from Vandalia in St. Louis. He is designed not to lose any baggage space while accommodating wheelchairs and that makes a big difference.” Visit www.onondagacoach.com for more information.

United Coach And Tours Has 6 New MCI J4500s

United Coach and Tours, Morgantown, KY, purchased his first new coach, an MCI D4500, has taken delivery of six new MCI J4500s. in 1994. D-Series coaches, E4500s and J4500s the knowledge that it’s a business you can take The coaches replace five, 2009 J4500s and followed. anywhere there’s business. With most business- represent the company’s entire fleet. UCT serves the Kentucky and Tennessee es, you can’t. With a bus industry, you can UCT’s newest coaches have chrome mirrors area with transportation to local events, con- always move to where the customers are.” and a black-and-white exterior motif. Inside, vention shuttle, and charters for schools and Oster’s family has been in the coach business the coaches offer 110-volt outlets and curtains universities. The company’s tour business, since his grandfather started a bus company in for passenger privacy; UCT added its own Wi- which includes wholesale and retail multi-day central New York. The family purchased Fi and satellite DirecTV system. trips across the United States and Canada is Onondaga Coach in the 1960s. The company’s Williams said that replacing all of his coach- growing. fleet includes 13 coaches and operates depar- es at once gives him a leg-up with customers- Kelli Phelps is United Coach’s tour operat- ture locations from Auburn, Syracuse and because it eliminates the potential for disap- ing manager. Cortland. pointment should a customer request the com- Visit www.unitedcoachandtour.com. Oster became the third generation in the busi- pany’s newest vehicles when those vehicles ness in 1981 and his son, James, joined the have already been allocated to another group. Visit www.mcicoach.com company in 2006. Williams has over 50-plus years in the trans- for more information.

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From The Mineta Transportation Institute (MTI): the short- and long-term effects of gasoline prices as well as the threshold effects of $3 and Effects Of Gas Prices On Transit Ridership $4 marks on transit ridership for bus, light rail, heavy rail, commuter rail and these modes com- Vary By Mode, In Combination With bined. The 125-page report, including 10 figures Price Ranges And Response Time and 25 tables, is available for free, no-registration download at http://transweb.sjsu.edu/pro- Transit agencies should prepare for ridership and demographics, the research team accounted ject/1106.html. increases when gasoline prices increase. for factors that were not comprehensively The Mineta Transportation Institute (MTI) However, the net effect varies depending on the included in previous studies, such as the effects conducts research, education, and information transit mode, the range of gasoline prices and of number of recent immigrants, highway miles, transfer programs regarding surface transporta- response time. That is the conclusion of the and unemployment rate. tion policy and management issues, especially Mineta Transportation Institute’s latest peer- This study also examines the endogeneity related to transit. Congress established MTI in reviewed research report, Net Effects Of problem in regression analysis that potentially 1991 as part of the Intermodal Surface Gasoline Price Changes On Transit Ridership arises from the simultaneity issue between tran- Transportation Efficiency Act. In U.S. Urban Areas. sit service supply and ridership, and estimates Visit www.transweb.sjsu.edu. The study focused on 10 U.S. census urban- ized areas from 2002-2011 and provided information that could help transit agencies prepare to accommodate higher transit travel needs through pricing strategies, general financing, capacity management, and operations planning of transit services during times of substantial gasoline price increases. Principal investigator was Hiroyuki Iseki, PhD, working with Rubaba Ali, both from the University of Maryland, College Park. The free report can be downloaded from http://transweb.sjsu.edu/project/1106.html. “While previous studies have been published, this report improved on the four specifications of panel data regression analysis and other factors to obtain more robust results that can be generalized,” Dr. Iseki said, “A ridership increase may be good news for transit agencies during the off-peak periods, but even a small percentage of ridership increase can require a substantial increase in service supply and facility capacity during the peak periods, when the service level is at or near the maxi- mum supply capacity. If transit agencies can See us at UMA Expo Booth #828 anticipate when and at what levels those ridership increases could reach, they can plan their services more accurately.” The results of this study suggest that transit agencies should prepare for a potential increase in ridership during peak periods that can be generated by substantial gasoline price increases over $3 per gallon for bus and commuter rail modes, and over $4 per gallon for light rail. The two main variables analyzed in this study are: (1) monthly average gasoline prices based on weekly prices of three different types of gasoline – regular, midgrade, and premium – collected from the U.S. Energy Information Administration, and (2) monthly unlinked passenger trips obtained from the Federal Transit Administration's National Transit Database from January 2002 to December 2011 for Boston, Chicago, Cleveland, Denver, Houston, Los Angeles, Miami, New York, San Francisco, and Seattle. In addition to several important variables related to transit service

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Sun Metro Opens Rapid Transit System In El Paso

Sun Metro, of El Paso, TX, recently cele- beginning of what’s to come for El Paso. Our stations every 10 minutes during peak period brated the grand opening of its 8.6-mile Rapid ongoing objective is provide a first-class trans- and 15 minutes during off peak period for 14 Transit System (RTS) along the Mesa Corridor portation system that moves our family, hours a day, Monday-Friday.‐ in El Paso. The new BRT system, which pro- friends and neighbors to get to work, to Passenger amenities include an integrated vides a high-capacity transit service to El Paso school, to visit each other and back. It is also a intelligent transportation system (allows buses to pass quickly through traffic lights), an audio/visual system to provide destination and next stop information inside and outside vehicles, bicycle racks, Wi-Fi connections and wheelchair accommoda- tions. The corridor also includes 22 BRT transit stations about a mile apart. The station areas include two bus shelters at each stop, street lighting, landscaping, bike racks, ADA accessible ramps and station platforms,‐ and reconstructed side- walk at all approaches. for the first time, begins at the Downtown system that supports our economic develop- The Mesa Corridor is the first of four RTS Transfer Center, travels along Santa Fe, ment, reduces our traffic congestion and helps corridors approved by the city of El Paso. The Franklin, Oregon, Glory Road and Mesa, end- improve our community’s air quality.” second corridor will be in Alameda. Con - ing at the Westside Transfer Center. Known as the Sun Metro Brio, the new BRT struction on Alameda is tentatively scheduled “We have dedicated nearly 6 years to ana- system uses modern, rubber-tire, high-capacity to begin in spring 2015 with completion in lyzing, designing and building what we vehicles, improved fare collection systems and 2016. Dyer and Montana, the third and fourth believe will revolutionize public transporta- controlled traffic signals. 60-foot articulated RTS corridors, are tentatively scheduled to be tion in our community,” said Sun Metro buses with low-floor boarding will transport operational in 2017 and 2019, respectively. Director Jay Banasiak. “Mesa Brio is just the more than 70 passengers between the terminal Visit www.sunmetro.net.

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Companies Purchase Van Hools Wisconsin Badger Purchases They're an awesome family-owned business 7 Van Hool CX45s and all of us at ABC are delighted to be part of their success.” Badger Bus recently purchased 7 Van Hool CX45s. Badger has facilities in Madison and 4 New Van Hool TX45s Milwaukee, WI, and runs scheduled service, For Roadrunner Charters charters and tours as well as a large school bus division. The fleet ranges from 81 passen- Irving, TX, based Roadrunner Charters rec - ger Van Hool TD925 double deck coaches ently took delivery of four Van Hool TX45 through mini-buses and vans. coaches. CEO Ron Wills said this purchase is

Bob Holloway, senior account manager for ABC Companies, said, “Ron is very knowledgeable about the charter industry and has an excellent staff headed by his son, Allen, in operations. He has an excellent sales team and Roadrunner is a pleasure to deal with. They've purchased 25 new Van Hool’s in the last 3 ABC Companies is Van Hool's exclusive part of the company's (www.roadrunnerchar- years. All of us at ABC are excited about being North American distributor and Account ters.com) expansion, which also includes a new part of their growth.” Manager John McFarlane said, “The Meier six-acre, 20,000 square-foot office and mainte- family is passionately committed to provid- nance facility in Ft. Worth, and the acquisition Contact ABC Companies at ing quality transportation and their cus- of HME Executive Coach. This is Roadrunner's 800-222-2875 or visit tomers recognize it. Badger's phenomenal fifth acquisition since 2008, and its fleet has www.abc-companies.com history and growth rests on that foundation. grown to 80 coaches. for more information.

SAFE, STURDY & DURABLE TRANSPORTATION Safety Step will meet all your transportation needs… INSURANCE SINCE 1952 SERVICE INSURANCE AGENCY, LLC #ATAWBA,ANEs2ICHMOND 6! s Safety Steps full line of transportation steps are designed specifically for the transportation industry s Anti-tip design makes it impossible to tip over with normal use s#HARTERs4RANSITs3CHOOLs,IMO s Transportation models provide a 6”, 8”, 10” or 12” boost s!UTO,IABILITYs0HYSICAL$AMAGE s The 10" and 12" steps have brackets for extra durability s7ORKERS#OMPENSATION s Rugged all-aluminum welded construction s%ASY0AYMENT0LANS s All models are lab tested to hold over 1,000 pounds, but weigh a mere 7 pounds ,OCAL s Non-slip angled rubber leg tips and gripper strips keep 4OLL&REE your passengers and your Safety Step securely in place &!8 s Durable powder coat finish available black, silver % -AILTOBRYAN SERVICEINSCOM or safety yellow Tim O’Bryan To view all our transportation %XT steps or to order online, visit our website: www.safetystep.net Visit our web site: or call (888) 448-4237 serviceins.com

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Amaya-Astron Seating with three-point seat belts. Seat models Torino G Website: www.americanseating.com See Ad On Page 37 Plus and A-2TEN offers the latest in three-point Company Officers: Dave McLaughlin, Vice Pirules 16E, Complejo Industrial Cuamatla seat belt technology for the North American mar- President of Sales; Deb McDermott, Vice Cuautitlán Izcalli, 54730 ket, plus well known ergonomic design and the President of Marketing MEXICO additional knee room provided in all Amaya- Products: American Seating has a long history of +52(55)5881-2007 Astron seats. 15 researching, designing, and manufacturing prod- E-Mail: [email protected] ucts that meet the ever changing needs of cus- Website: www.amaya-astron.com.mx American Seating tomers. The company manufactures passenger Company Officers: Donovan Albarran, Export 401 American Seating Center seating for city service bus, rail, motorcoach and Sales Director; Rosario Arellano, Sales and Grand Rapids, MI 49504 USA mobility aid securement. These products are on Customer Service 616-732-6600 the road and rail each day in every major North Products: Passenger seats for buses and coaches, E-Mail: [email protected] American city. 15

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Bergen Auto Upholstery Co., Inc. ignition sources. Provides the fire performance Products: De Leo Transportation Fabrics offers See Ad On Page 52 needed in today's environment. The use of F.T.A. high quality velvets for bus, motorcoach and 375 North Street fire performance criteria helps avoid the potential light rail fabrics to public and private transporta- Secaucus, NJ 07094 USA for individual and transit authority liability. This tion industries. Partnered with Epengle, a lead- 201-457-9100 fire-resistant cushioning is available to all seating ing European transportation fabric manufactur- FAX: 201-457-9103 manufacturers for O.E.M. vehicles. SAF- er, the combined companies have over 100 years E-Mail: [email protected] GUARD XL represents major advancements in of experience. De Leo offers polyester, acrylic Website: www.bergenseat.com seat cushioning durability and comfort. A DVD is and wool blends. Customers can expect short Products: Seat replacement and complete interior available showing comparative fire performance production lead times, excellent New Jersey- refurbishing, including seat covers, ceilings, side- tests of completed bus seats. This DVD is an edu- based customer service and on-time deliveries. walls, lav area, under racks, dash, entrance door. cational tool demonstrating how fire may impact 15 Parts distributor for American, National and bus interiors when seats are exposed to a minor Amaya seat parts with large inventory in stock. ignition source. CR SAFGUARD XL can easily Fabric Services Bergen offers a complete cleaning service, seat be added to new vehicle seating specifications. 15 103 Hinsdale Farms Road cover shampooing, seat frame cleaning, cleaning Bristol, IN 46507 USA of sidewalls and A/C ducts, and shampooing of CMI Enterprises 574-848-5100 any carpeted surface. Bergen road crew is avail- See Ad On Page 22 FAX: 574-848-1776 able to install on location. 14 13145 NW 45th Ave. Website: www.fabserv.com Miami, FL 33054 USA Products: Fabric Services is a provider of many Camira (Holdsworth Fabrics) 574-226-2977 fabrics, leather, coated fabrics and flat-woven 2476 Waldorf Court, NW E-Mail: [email protected] textiles for shuttle bus and motorcoach seating as Grand Rapids, MI 49544 USA Website: www.cmi-enterprises.com well as interior trim applications. Other value- 616-288-0655 Products: Bus/coach upholstery, fabric. 14 added services include custom cutting and lami- FAX: 616-288-0656 nation. 13 E-Mail: [email protected] De Leo Transportation Fabrics Website: www.camirafabrics.com See Ad On Page 50 Freedman Seating Company Company Officers: Steve Bullas, Chairman and 53 Dwight Place 4545 W. Augusta Blvd. CEO; Andrew Schofield, Group Sales and Fairfield, NJ 07004 USA Chicago, IL 60651 USA Marketing Director; Nick Brown, Finance 973-439-6801 773-524-2440 Director; Rune Akselberg, President, Camira FAX: 973-439-6815 FAX: 773-252-7450 Group Inc.; Terry Colbert, Director of Sales E-Mail: [email protected] E-Mail: [email protected] Products: Camira, formerly known as Website: www.deleotf.com Website: www.freedmanseating.com Holdsworth Fabrics, offers total fabric solutions Company Officers: Ismail Arslan and Craig DeLeo Products: Freedman Seating is a seat producer for passenger transport interiors. Camira’s manufacturing ex pertise covers not just the traditional plush wool moquettes, but also lighter weight pile fabrics with added design and texture, con- Think FMVSS 302 Protects temporary flat weave fabrics for seating, and a Think FMVSS 302 Protects wide range of ancillary interior trim fabrics for PassengersPassengers and Equipment?Equipment? other surfaces within motorcoaches. The Elements collection is a modern twist on traditional wool moquettes available to order with just a four week leadtime for a 55 yard minimum order quantity. Added fabric protection comes from Defender, Camira’s triple action long-lasting fabric treatment, an invisible protective shield making fabrics anti-bacterial, anti-fungal and anti-stain. Camira is represented by Wagner & Associates (tel 919-552-4466) and BusTex Corp (tel 303- 404-0890). 15

Chestnut Ridge Foam, Inc. See Ad At Right 443 Warehouse Drive, P.O. Box 781 Latrobe, PA 15650 USA F.R. Cushioning CR SAFGUARD™ XL 724-537-9000 (meets FMVSS 302) Fire-Resistant Cushioning FAX: 724-537-9003 Both seats above were subjected to BS 5852 Source 2 Ignition. E-Mail: [email protected] Website: www.chestnutridgefoam.com SAFGUARD™ XL Fire-Resistant Cushioning… Company Officers: Carl Ogburn, President; • Complies with advanced F.T.A. fire safety criteria. George Romanish, Vice President, OPS; Robert • Minimize risk and liability related to vehicle Bologna, CFO; Anthony Tomasello, Sales Manager Products: SAFGUARD XL fire-resistant seat fire safety. cushioning complies with F.T.A. fire safety crite- • O.E.M. and maintenance seat retrofit applications. Telephone: 800-234-2734 ria. SAFGUARD XL eliminates the profuse burn- Call for specifications. Easily added to seating ing and known fire hazards associated with Fax: 724-537-9003 requirements within vehicle bid packages. e-mail: [email protected] FMVSS 302 cushioning if exposed to open flame

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for all types of buses. It designs, tests and builds range of ancillary interior trim fabrics for other Products: Lantal Textiles is a Swiss company seats for every type of bus, coach, van and school surfaces within motorcoaches. specializing in the weaving of high-quality, well- bus. Freedman offers integrated 3-point seat belts The Elements collection is a modern twist on designed velvet pile fabrics for the bus industry. for buses and coaches. traditional wool moquettes available to order Though Lantal has been in business in Europe for The company offers the “GO” seat, a thinner, with just a four week leadtime for a 55 yard min- over 68 years, the company first introduced these customizable, modular seat; and Sanitized® imum order quantity. Added fabric protection velvet pile fabrics to North America in 1997. anti-microbial Grab Rails. Freedman Seating is comes from Defender, Camira’s triple action Lantal is a supplier of upholstery and companion also a partner with USSC/4One as a supplier of long-lasting fabric treatment, an invisible protec- fabrics to bus and seating manufacturers. 11 seats to the heavy-duty bus and BRT market. tive shield making fabrics anti-bacterial, anti- Within Freedman is the FSTL testing facility. fungal and anti-stain. National Seating Co./CVG FSTL is an A2LA accredited lab, capable of in- Camira is represented by Wagner & Associates 200 National Dr. vehicle testing and safety evaluations. 12 (tel 919-552-4466) and BusTex Corp (tel 303- Vonore, TN 37885 USA 404-0890). 15 800-222-7328 Holdsworth Fabrics (Camira) FAX: 423-884-4859 2476 Waldorf Court, NW LaFrance Industries Website: www.cvgrp.com Grand Rapids, MI 49544 USA See Ad On Page 53 Products: Motorcoach driver and passenger 616-288-0655 290 Old Anderson Road seats. New 4210 passenger seats feature all the FAX: 616-288-0656 LaFrance, SC 29656 USA comfort and durability long associated with E-Mail: [email protected] 864-646-3213 National Seating with the added safety of 3-point Website: www.camirafabrics.com FAX: 864-646-4235 seat belts. All National Seating products are pro- Company Officers: Steve Bullas, Chairman and E-Mail: [email protected] duced in the company’s Vonore, TN, facility. 13 CEO; Andrew Schofield, Group Sales and Company Officers: Judson Boehmer, President; Marketing Director; Nick Brown, Finance Jeff Goldwasser, Sales Executive RECARO North America Director; Rune Akselberg, President, Camira Products: U.S. made seating fabrics for all transit 4120 Luella Lane Group Inc.; Terry Colbert, Director of Sales and motorcoach requirements. 15 Auburn Hills, MI 48326 USA Products: Camira, formerly known as 248-484-3203 Holdsworth Fabrics, offers total fabric solutions Lantal Textiles, Inc. FAX: 248-364-3806 for passenger transport interiors. Camira’s manu- See Ad Bottom Right E-Mail: [email protected] facturing expertise covers not just the traditional P.O. Box 965 Website: www.recaro-automotive.com plush wool moquettes, but also lighter weight pile Rural Hall, NC 27045 USA Company Officers: Elmar Deegener, Vice fabrics with added design and texture, contempo- 905-823-9427 President of Seating; Markus Kussmaul, Vice rary flat weave fabrics for seating, and a wide Website: www.lantal.com President of Commercial Seating; Emil Kreycik,

If Your Seats Are Not Becoming To You, They Should Be Coming To BERGEN AUTO UPHOLSTERY

Quality Large Selection On Time Workmanship of Fabric Delivery A Guaranteed Fit Unsurpassed Customer Service

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Call, fax or e-mail us today for a quick quote, and see for yourself why Bergen Auto Upholstery is your seating headquarters. Bergen Auto Upholstery Co., Inc. 375 North Street, Suite U, Teterboro, NJ 07608 Toll Free: 800-732-8750 Phone: (201) 457-9100 Fax: (201)457-9103 e-mail: [email protected] website: www.bergenseat.com

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General Manager FAX: 352-242-9290 warranties and guarantees its workmanship for Products: RECARO has been manufacturing Website: www.sardobus.com as long as a customer owns its coach. 14 seating products for over 100 years. RECARO is Products: Sardo Bus & Coach Upholstery’s an industry leader in the manufacturing of high craftsmanship and customer service have Willingham Inc. quality, ergonomically correct seating that will made it an industry leader in motorcoach and See Ad On Page 44 support customers through the long demanding transit refurbishment. Sardo’s Professional 20008 244th Ave. S.E. hours of operation they perform. RECARO prod- Mobile Road Crew provides experienced, on- Maple Valley, WA 98038 USA ucts are designed to optimize comfort and reduce site installation service at customers’ facili- 425-432-9867 fatigue by offering superb support. 15 ties. This minimizes down time, and gives FAX: 425-432-3668 customers personal attention to every detail. Website: www.willinghaminc.com Sardo Bus & Coach Upholstery Sardo also manufactures custom fit seat cov- Products: Seatcovers, complete interiors, See Ads On Pages 25 and 47 ers for mail out service with instructions and floors, step tread kits, parcel rack door and bay 503 S. Main Avenue seat cover liners for installation. With seat door pistons, foam rubber replacement kits, net Minneola, FL 34715 USA covers, sidewalls, flooring and more, Sardo pockets, cup holders, grab handles and acces- 800-654-3824 helps with all interior objectives. Sardo offers sories. Seat parts for all models. 12

Cardinal Buses Adds Temsa TS 45

Cardinal Buses, Inc., located in Middlebury, IN, has been operating as a family-owned charter company since 1923. The company started with a five- passenger Model T touring car, but over the years has expanded service and grown its fleet to 45 vehicles.

The company now operates three facilities: Middle bury, IN, Mishawaka, IN, and Holland, MI. According to Dan Shoup, Cardinal Buses vice president, the company offers transportation services for company parties, group travel, airport shuttles, and university and school trips in a variety of seating capacities. In 2009, Cardinal took delivery of its first Temsa TS 35 mid-size coach. In November 2014, Cardinal took delivery of its first Temsa TS 45 full-size coach. The Temsa TS 45 is equipped with 110V plugs, USB ports, an auxiliary preheater, a cordless mic, an A/V system, side & driver shades, and wood- grain rubber flooring. For more information on Cardinal Buses, visit www.cardinalbuses.com. CH Bus Sales, Inc. is the exclusive distributor of Temsa motorcoaches in the United States and Canada. It is a privately owned corporation. Temsa is a fully owned subsidiary of Sabanci Holding, a financial and industrial group in Turkey. Visit www.chbussales.com for more information. See us at UMA Expo Booth #616 January/February 2015 BUSLINE Page 53 0115Busline.FINAL_Layout 1 12/19/14 3:14 PM Page 54

ADVERTORIAL Mohawk Lifts Offers Guidelines For Maintaining Safety Standards And Maintenance Requirements

By Steve Perlstein, Sales/Marketing Manager, Mohawk Lifts 2. NO LOCKS = LIABILITY You’ve heard the phrase, “Never use a jack The vehicle lifts that are supporting the tour, transit and specialty vehi- without a jack-stand.” The same is true for cles in your garage can represent one of the most productive tools in your vehicle lifts. Always raise the vehicle and then shop, or potentially one of the most dangerous pieces of equipment your lower it onto the lift’s mechanical locks as sug- techs use, if not used and maintained properly. Garage lifts are productive gested by the manufacturer and required by machines to help you to repair and diagnose vehicles faster, yet lifts, like ANSI. Refer to the ALI safety manual Lifting it your buses, have specific inspection and maintenance requirements. Right or the manufacturer’s operating instructions for detailed information. When you’re walking through the shop, make sure techs are using the proper procedure. An easy way to visually verify the locks are being used is to include a weight gauge on your lift. The weight gauge must be made by the same manufacturer so it will be properly calibrated to the lift cylinder size. When you walk by a lift and the weight gauge reads anything but “0”, the tech in that bay hasn’t lowered the lift onto the mechanical locks.

3. IT’S EASY TO OVERLOAD Manufacturers of the most common lift — two-post, side-by-side lifts — mandate that none of the four swing arms be overloaded. Unfortunately, overloading of lifts happens more than realized. For example, some may think that a 12,000 pound-rated lift that’s loaded with a 10,500 pound paratransit vehicle isn’t near capacity. They would be wrong. This paratransit vehicle has a front axle weight of 3,500 pounds and a back axle weight of 7,000 pounds. The per-arm capacity of a 12,000 pound-rated lift is 3,000 pounds. If the If there is an incident in your garage involving a vehicle lift, OSHA asks heavier rear end of a vehicle weighs 7,000 three questions: What did you know? When did you know it? What did pounds, each swing arm needs a minimum arm you do about it? No shop manager wants to be on the receiving end of capacity of 3,500 pounds for safe lifting. these questions; therefore, complying with the American National Multiply this example by four swing arms Standards Institute (ANSI), Occupational Safety and Health and the minimum capacity of your lift for this Administration (OSHA), and Public Employees Occupational Safety and vehicle should be 14,000 pounds. Health (PEOSH) requirements ensures vehicle lifts are kept at the highest It’s easy to see why two-post, side-by-side possible safety level, hefty noncompliance fines are avoided and techni- lifts are often overloaded, even though the total cians are kept safe. lift capacity hasn’t been exceeded. Look around your shop and determine if any lifts are 1. BUY CERTIFIED LIFTS & OPTIONS being overloaded based on the heavy rear ends of certain vehicles, and divid- There’s one and only one nationally recognized safety standard for vehicle ing total lift capacity by four swing arms. lifts: ANSI-ALI/ALCTV, administered by the Automotive Lift Institute (www.autolift.org). 4. INSPECT EQUIPMENT ANNUALLY The Automotive Lift Institute, working though ANSI/Automotive Lift Institute ALCTV Standard for Automotive Lifts ETL testing procedures, involves rigorous third- “Safety Requirements for Construction, Testing, and Validation” requires techni- party testing verifying lift manufacturers meet and cians perform a daily operational safety check. ANSI also requires an annual comply with current ANSI requirements for lifts inspection by a qualified individual. Failing to do so exposes your shop to liabil- as defined by the International Building Code, ities that could be associated with an injury, if an accident were to happen. Contact which mandates that lifts be third party tested to the manufacturer or garage equipment sales company to schedule an inspection. meet these safety requirements. Most every state has building code rules that shops have to follow. To verify equipment status, 5. TRAINING AND TESTING look for the gold ALI/ETL certification tag next to the lift’s controls. Like any product, lifts vary in style, type, capability, longevity, and warran- Beware that using an uncertified option voids the lift’s certification. It’s sim- ty. ANSI requires technicians to be trained annually in proper lift use. This may ple; if the optional accessory isn’t certified then the lift isn’t certified. seem unnecessary, yet think of everyone who drives a forklift in your facility ANSI/ALI standards for Operation, Inspection, and Maintenance (ALOIM 8. who is required to take and pass an annual safety test. The test results are added Replacement Parts) as well as Installation and Service (ALIS 6.2.6 Repair to each employee’s file in case of a forklift incident. Service Parts) require all accessories, such as rolling jacks, truck adaptors, The same applies to vehicle lifts. Contact the Automotive Lift Institute, your lighting for runway lifts, and special lifting pads, to be ALI/ETL certified. lift supplier or a local lift inspection company for a copy of the 20-minute Although certification is good for the life of the lift, older models may not Lifting it Right video hosted by legendary NASCAR driver Richard “The meet the most current standards, which typically change every five to seven King” Petty, and his son, Kyle Petty. Require technicians to watch the video years. Some lifts and options that were certified in 2000 wouldn’t pass the and pass a written test on lift operation and safety. 2011 standard. Visit www.mohawklifts.com for more information.

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ARI-HETRA Web Site: www.maha-usa.com 12775 Randolph Ridge Lane Company Officers: Wolfgang Raffler, Managing Manassas, VA 20109 USA Director 703-359-6265 Products: MAHA USA unites German engineer- FAX: 703-359-6405 ing with American craftsmanship to produce Web Site: www.ari-hetra.com heavy-duty mobile column lifts. MAHA USA man- Products: ARI-HETRA is a U.S. manufacturer of a ufactures vehicle lifting systems from its 90,000- full line of heavy-duty vehicle maintenance equip- square-foot production facility in Pinckard, AL. Its ment. Known for products including its mobile wireless mobile column lifts are powered by state- lifting system, exhaust extraction system and of-the-art ball-screw technology. MAHA USA also heavy-duty wheel service equipment. ARI-HETRA offers a full line of heavy-duty workshop equip- Mobile Lifting Systems are capable of servicing all ment consisting of pantograph and parallelogram types of heavy-duty vehicles and equipment. There lifts, wheel lifting systems, various floor, transmis- are no limitations regarding vehicle weight, wheel- sion and clutch jacks, wheel service equipment, base or configuration. 08 emission testers, and PBBT-certified brake testers. 15 Gray Manufacturing Company, Inc. 3501 S. Leonard Rd. Mohawk Lifts St. Joseph, MO 64503 USA See Ad At Right 816-233-6121 FAX: 816-233-7251 65 Vrooman Ave. \ P.O. Box 110 Web Site: www.grayusa.com Amsterdam, NY 12010 USA Products: Gray Manufacturing is a family-owned 518-842-1431 and operated company. It designs, manufactures, FAX: 518-842-1289 sells and services innovative, high-quality and reli- E-Mail: [email protected] able professional service equipment for the auto- Web Site: www.mohawklifts.com motive, truck, and service vehicle industries. Gray Company Officers: Steve Perlstein, Sales & offers a complete line of professional service Marketing Manager equipment including: mobile column lifts, wheel Products: Mohawk offers environmentally safe lift systems, transmission and component jacks, air above-ground lifts ranging from 6,000 to 240,000 jacks, floor jacks, vehicle support stands, shop pound capacities. Mohawk manufactures two post presses, wheel dollies, fluid handlers, forklift jacks, lifts, four post lifts, scissor lifts, turf lifts, mobile oil filter crushers, and truck tire changers. 09 column lifts, parallelogram lifts and many lift accessories. As a lift supplier for garages; inde- MAHA USA pendent shops; and government, state, utility and 2404 East Highway 134 fleet lifting requirements, Mohawk’s popularity is Pinckard, AL 36371 USA based on a combination of safety systems, design, 866-624-2872 construction, and an inclusive warranty. Mohawk FAX: 334-983-1094 Lifts are designed, welded and manufactured in the E-Mail: [email protected] U.S.A. 15 January/February 2015 BUSLINE Page 55 0115Busline.FINAL_Layout 1 12/19/14 3:14 PM Page 56

Omer North America Inc. Web Site: www.rotarylift.com Website: www.sefac.com 2300 Speers Rd. Products: Rotary Lift is a manufacturer of vehicle Products: SEFAC, Inc. is a manufacturer of Oakville, Ontario L6L 2X8 CANADA lifts designed to increase technician productivity heavy-duty mobile vehicle lifts, jack stands, 877-799-5438 FAX: 905-891-1214 and fleet uptime. Rotary Lift offers a full line of transmission jacks and accessories. It also servic- Web Site: www.karliftsolutions.com heavy-duty vehicle lifts for servicing the wide range es and refurbishes SEFAC brand lifts, as well as Products: Omer North America offers the KAR of buses on the road today. The line includes modu- supplying parts for all lifts. 14 LIFT Pantograph lift in capacities of 44,000, lar inground; mobile column; scissor; parallelo- 55,000, 66,000, 77,000, 88,000 and 99,000 lb. The gram; and four-post lifts.The new MOD35 is the Stertil-Koni KAR LIFT is available in runway lengths of 23’, next generation of Rotary Lift’s MOD30 modular, 200 Log Canoe Circle 26’, 30’, 33’, 36’, 48.5’ long powder coated or com- environmentally friendly heavy-duty inground lift. Stevensville, MD 21666 USA pletely hot-dipped galvanized. All of these models More than 1,100 MOD30 lifts have been installed 410-643-9001 FAX: 410-643-8901 have been ALI/ETL certified. Omer has built KAR since the product’s introduction in 2002. Rotary E-Mail: [email protected] LIFTS up to 57’ long and 121,000 lb. capacity. Lift’s patented universal style lifting saddles make Web Site: www.stertil-koni.com Omer holds several patented design features that inground lift set-up faster and easier. Rotary Lift’s Products: Stertil-Koni, based in Stevensville, MD, include a “Volumetric Control” that eliminates all Mach™ family of mobile column lifts can be used has an extensive inventory of lifts, and working electronics on the lift, and AOS energy absorbing virtually anywhere to service almost any vehicle. through an exclusive network of distributors, material that eliminates the need for the lift scissors Wired and wireless communication options are Stertil-Koni sells its complete line of heavy-duty to have “slide” to eliminate stress. For customers available. Rotary Lift is a Vehicle Service Group vehicle lifts throughout the United States and who prefer electronic synchronization, Omer offers (VSG) brand. VSG’s global headquarters and ISO Canada. Stertil-Koni has expanded manufacturing a four motor/pump control with industrial incli- 9001-certified North American manufacturing facil- of its broad range of mobile column lifts in the nometers mounted on each scissor. 13 ities are in Madison, IN. 15 United States with manufacturing facilities in Streator, IL. Rotary Lift Sefac, Inc. Stertil-Koni manufactures all types of heavy- 2700 Lanier Drive 23 Fontana Ln., Suite 109 duty lifts, including mobile column lifts, platform Madison, IN 47250 USA Baltimore, MD 21237 USA lifts, parallelogram lifts, in-ground axle engaging 800-640-5438 FAX: 800-578-5438 443-730-1023 lifts, and two-post lifts. Stertil is ISO 9001 certi- E-Mail: [email protected] E-Mail: [email protected] fied, and most lifts are ALI/ETL certified. 12

Indian Trails Honors 4 Bus Drivers For Safely Transporting 1.5 Million Passengers

Four bus drivers for Indian Trails, Inc., were recently honored with the company's Million Mile Award for driving more than 1 million miles without an avoidable accident — and one of the four was recognized for safely driving 2 million miles. Indian Trails operates 33 daily scheduled motorcoach routes throughout Michigan's upper and lower peninsulas and into Chicago, Duluth, and Milwaukee. Five routes are operated in partnership with the Michigan Department of Transportation. In addition, the company operates a large group charter business, as well as the Michigan Flyer-AirRide shuttle service, which makes 12 round trips a day between East Lansing, Ann Arbor and Detroit Metro Airport. "Reaching these milestones accident-free is a real testament to the professionalism and skills of our drivers, and our foremost goal of getting Million-mile safe drivers Luis Garcia, Carl Briggs, Al Kline, and Jerry VanDeusen Jr. were honored by passengers safely to their destinations," said Indian Trails bus company and the state of Michigan for collectively transporting 1.5 million passengers Indian Trails President Gordon Mackay. more than 5 million miles without an accident. (PRNewsFoto/Indian Trails, Inc.) This year's Million Mile Award recipients trips around the Earth, two trips to the moon "Our million-mile drivers are true profes- are Carl Briggs, Luis Garcia, and Jerry and back, or 180 round trips between New York sionals," said Daniel Tomlinson, Indian Trails' VanDeusen, Jr. The Two Million Mile Award and Los Angeles. For the motorcoach drivers, it director of safety and training, "and they also recipient is Phillip "Al" Kline. They join 24 means averaging 50,000 miles annually for 20 serve as instructors for new drivers coming into previous award winners since Indian Trails years. The number of miles driven by each the company. Among the skills they teach are established the recognition in 1989. The four motorcoach driver is tracked through Federal five keys to good driving. The first four involve drivers were honored at a luncheon where they Department of Transportation records main- really paying attention to what's going on received crystal awards and special jackets and tained by the company. around you on the road at all times. The fifth is name badges recognizing their million-mile Indian Trails Vice President Chad Cushman making sure other drivers see you." achievements. In addition, the drivers each estimates that each one-million-mile driver has Indian Trails, Inc., which has served as received a State of Michigan Special Tribute safely transported about 300,000 passengers to Michigan's premiere, family-owned, inter- signed by Gov. Rick Snyder, Sen. Joe Hune, their destinations, and made 6,500 trips. Kline, city motorcoach carrier for more than 100 and Rep. Ben Glardon. the two-million-mile driver, has safely carried years, and is based in Owosso, MI. Visit For perspective, 1 million miles equates to 40 some 600,000 passengers to their destinations. www.indiantrails.com for more information. Page 56 BUSLINE January/February 2015 0115Busline.FINAL_Layout 1 12/19/14 3:14 PM Page 57

Montreal MCI Sales And Service Center Moves To Expanded Location

MCI will move its Montreal MCI Sales and Service Center to an expanded location at 3500 St. Patrick St. The new downtown location, a few miles from the current site, is easily accessible from the expressway and allows MCI to expand its parts, service and repair capacity. The new location will also feature new MCI and Setra coaches; pre-owned coach inventory; parts for Home of the Best Full-Service MCI, Setra and other-make coaches and buses; and an MCI Mobile Maintenance unit. Travel Plaza in Northern Illinois The center will be open 24 hours a day, seven days a week. The Featuring… telephone number remains 1-800-663-3328. During the move, operators may continue to schedule appointments by calling Service Manager Marc-Andre Ouellet or by emailing servicecenterqc@mcicoach.com. MCI plans to retain and add to its present staff to accommodate recent sales growth.

Seating for 175, Homestyle Cooking, Daily Specials, Buffet, Soup & Salad Bar, Full Menu, Carry-Out (815) 562-5840

The new site will offers state-of-the-art equipment and diagnostics. Renovations to the new site, which have begun, will continue Seating for 40, Specialty Sandwiches, over several months. The new location includes on-site fueling; Stromboli, Fresh Salads & Pizza, complete repair and retrofit; quick-service oil change station and Hand-Dipped Ice Cream! lavatory services and parts pick up counter. MCI is adding a paint booth; an indoor bus wash station and a drivers’ area with lounge (815) 561-9595 chairs, television, Wi-Fi and refreshments; and a customer parts pick-up counter. Designated Bus Parking and The MCI Mobile Maintenance unit will be manned by a technician and will carry diagnostic tools, repair essentials and parts Pull-Thru Fueling Island required for the inspection, maintenance and repair of all motor coach makes and models. The MCI unit will travel to serve Montreal-area customers at their own facilities Monday through Bus Drivers & Tour Friday, with services including roadside diagnostics, brakes, air leaks, lights, belts, hose replacements and more. Guides Eat free! MCI also plans to implement Quality at the Source at the service center. QAS is a lean-principle program MCI has employed at its Mini-Mall — 2 Stores manufacturing plants. The new Montreal location follows last year’s Des Plaines, IL, with over 5,000 sq. ft. of shopping! service center move and is part of MCI’s plan to expand its service capabilities at existing sites. In addition to Montreal and Des Plaines, MCI operates service centers in Winter Garden, FL; Los ATM,Major Credit Cards accepted. Alamitos, CA; Blackwood, NJ; and Dallas, TX. All MCI Service Centers offer complete mechanical repair services, including chas- I-39 & Hwy 38, Exit 99 sis, suspension, brakes, air conditioning and steering; coach modifi- cations; paint and body repair; wheelchair lift installations; insur- Rochelle, IL ance estimating and appraisal services; and immediate access to replacement parts on-site. MCI service centers are also approved for Detroit Diesel, Allison Transmission, ZF ASTronic Transmission OPEN 24 HOURS and HVAC systems warranty service. Visit www.mcicoach.com for more information. Please call ahead!

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Busline Vehicle Showcase: Busline Vehicle Showcase: MOTORCOACHES MOTORCOACHES Prevost Prevost

Prevost X3-45 The X3-45 carries on the Prevost tradition of innovation, showcas- Prevost H3-45 ing advanced technologies. The Prevost Welded Rail System and Prevost Electronic Stability Program take safety to a new level. With its striking appearance, the H-Series illustrates Prevost’s pas- Volvo’s D13 engine has smooth, quiet operation and drastically low- sion for continuous improvement. Prevost AWARE Adaptive Cruise ers emission of air pollutants. The Volvo D13 with advanced SCR exceeds Braking, the Prevost Electronic Stab ility Program, and the Prevost EPA emissions standards. Welded Rail System take safety to a new level. Volvo’s D13 engine has smooth, quiet operation and drastically low- The Prevost X3-45 has the longest wheelbase in the touring coach ers emission of air pollutants. The Volvo D13 with advanced SCR exceeds market (334.5 in.), giving passengers a smooth ride, and features the EPA emissions standards to bypass the industry in terms of environ- largest under-floor surface area (139 sq. ft.) in the industry. At 134 inch- mental care. es, the Prevost X3-45 has the lowest overall height of all seated coach- Using its multiplexed architecture, Prevost moved controls for key es, providing easy access to virtually any pick-up or drop-off site. functions from the dashboard to the steering wheel, helping to Equipped with the Prevost Advanced Multiplex System, the Prevost increase safety for all on board. Prevost’s Cluster showcases an insight- X3-45 delivers dependability and maximizes operational efficiency. The ful Driver Information Display (DID), providing significant advantages to user-friendly system features a multitude of benefits, including easier drivers and operators. Important information is easily communicated, maintenance, faster troubleshooting and quick and accurate diagnosis offering several valuable tools such as fuel data management, data log- of problems with vital components. ging and clear text display messages. Visually, the H-Series grabs public attention and embodies the Prevost Prevost brand and its unique DNA in a highly recognizable and memo- 35 Gagnon Blvd., Ste-Claire, Quebec GOR 2VO CANADA rable way. Its elegance and prestige confirm a company’s status and Tel: 418-883-3391 Toll-Free: 877-773-8678 reputation. Fax: 418-883-4157 Website: www.prevostcar.com

Model...... Prevost H3-45 Model...... Prevost X3-45 Seating Capacity...... 56 Seating Capacity...... 55 Length...... 45’ Length...... 45’ Width ...... 102” Width ...... 102” Height...... 146.25” Height...... 134” Wheelbase...... 314” Wheelbase ...... 334.5” Overhang (front/rear)...... 75” - 107” Overhang (front/rear) ...... 72.30” - 86.60” Inside Height (min./max.)...... Floor to Ceiling - 77” Inside Height (min./max.)...... Floor to Ceiling - 80” Turning Radius ...... 45.6’ Turning Radius ...... 42.6’ Tire Size...... 315/80 R22.5 Tire Size...... 315/80 R22.5 Engine...... EPA Compliant Volvo D13 w/DPF and SCR, 435 HP, 13L Engine ...... EPA Compliant Volvo D13 w/DPF and SCR, 435 HP, 13L Transmission ...... Allison World, 5th Gen., 6-Speed Auto. Trans.; Transmission ...... Allison World, 5th Gen., 6-Speed Auto. Trans.; Volvo I-Shift, 12-Speed Automated Manual Volvo I-Shift, 12-Speed Automated Manual Brakes...... All-Wheel Disc Brakes with ABS Brakes...... All-Wheel Disc Brakes with ABS Fuel Tank Capacity...... 230 U.S. gal. Fuel Tank Capacity...... 192 U.S. gal. Air Conditioning...... Bitzer 4FNCY Air Conditioning...... Bitzer 4FNCY Baggage Capacity...... 580 cu. ft. Baggage Capacity ...... 513 cu. ft. Wheelchair Lift Option...... Interchangeable Swap & Plug Wheelchair Lift Option...... Interchangeable Swap & Plug Steering ...... Steering Wheel w/Integrated Controls, Steering ...... Steering Wheel w/Integrated Controls, Tilt & Telescopic, and Integral Power Steering, Tilt & Telescopic, and Integral Power Steering, Variable Assistance Power Steering Variable Assistance Power Steering Available Suspension...... Wide-Stance Tuned Suspension w/Liftable Tag Axle Suspension...... Wide-Stance Tuned Suspension w/Liftable Tag Axle

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Busline Vehicle Showcase: Busline Vehicle Showcase: MOTORCOACHES MOTORCOACHES Prevost Prevost

Volvo 9700 Prevost X3-45 Commuter Coach

The Volvo 9700 is a coach that makes an impression. A modern exte- The X3-45 Commuter Coach is designed from the Prevost platform rior with characteristic Volvo feel is matched by an elegant interior fea- known for durability, reliability, and lifetime value. The X3-45 coaches are turing soft, gentle shapes and well-designed trim. constructed to be used in a demanding commuter application which Exceptional comfort abounds throughout the Volvo 9700. requires reliable vehicle performance, and the coach has been 12-year Electronically controlled air suspension and a rigid frame design make Structural Integrity Tested. Developed with a focus on transit operation con- for a confident, reassuring ride. A low interior noise level and comfort- cerns such as passenger safety, accessibility, low operation costs and ease able seats also ensure an enjoyable journey, and large tinted windows of maintenance, the X3-45 Commuter features a very reliable structure. provide excellent visibility all around. The Prevost Electronic Stability Program is the first system with High-efficiency brakes, electronic stability program, three-point rollover and under/over-steer protection and electronically compen- seat belts and Volvo-unique impact protection for the driver and the sates for quick reactions in adverse conditions, according to Prevost. other road users are just some examples of its safety equipment. With The Prevost X3-45 includes three-point seat belts on a 20G rated weld- all its service points grouped together logically, the Volvo 9700 is easy ed rail system for an exceptionally secure passenger environment. to maintain. Highly integrated components – like the D13 engine and I- Passengers of the X3-45 Commuter immediately notice the large entry Shift Transmission – simplify service scheduling and make for conven- area through the bi-part doors with the lowest steps and shortest stair- ient “one-stop shopping” when vehicles require maintenance. way, making it easier on mobility challenged passengers. Another fea- The I-Shift is an intelligent transmission system that combines the ture noticed by passengers is the high interior space – a full 80-inches robustness and dependability of a manual gearbox with the comfort of space from floor to ceiling. Additionally, the commuter can be outfit- and convenience of an automatic transmission. Its latest generation ted with a Wi-Fi system, state-of-the-art sound and video, and electrical ensures substantially improved performance and fuel economy. outlets at each seat to keep passengers plugged in and in touch while Productivity, efficient design and safety define the Volvo 9700. commuting.

Model ...... Prevost X3-45 Commuter Coach Seating Capacity ...... 57 Length...... 45’ Model ...... Volvo 9700 Width ...... 102” Seating Capacity...... 54 Height...... 134” Length...... 45’ Wheelbase ...... 334.5” Width ...... 102” Overhang (front/rear)...... 72.30”; 86.60” Height...... 145” Inside Height (min./max.) ...... Floor to ceiling - 80” Wheelbase...... Between front and tag axle - 254.84” Turning Radius ...... 42.6’ Overhang (front/rear) ...... 112” - 109” Tire Size...... 315/80 R22.5 Inside Height (min./max.) ...... Front - 77.2”; Rear - 72.8” Engine...... EPA Compliant Volvo D13 w/DPF and SCR, 435 HP,13L Turning Radius...... 42.83’ Transmission ...... Allison World, 5th gen., 6-speed auto. trans. Tire Size...... 315/80 R22.5 Brakes...... All-Wheel disc. w/ ABS Engine ...... EPA Compliant Volvo D13 w/DPF and SCR, 435 HP, 13L Fuel Tank Capacity...... 192 U.S. gal. Transmission...... Volvo I-Shift, 12-Speed Automated Manual Air Conditioning...... Bitzer 4FNCY Brakes...... All-Wheel Disc Brakes w/ABS double circuitry Baggage Capacity ...... 513 cu. ft. Fuel Tank Capacity...... 210 U.S. gal. Wheelchair Lift Option...... Interchangeable swap & plug Air Conditioning...... Carrier - AC353 GenIV Steering...... Steering wheel w/integrated controls, Baggage Capacity...... 400 cu. ft. (under-floor capacity) Tilt & telescopic, and integral power steering, Wheelchair Lift Option ...... Built in (Variable Assistance Power Steering Available) Steering ...... Tilt and Telescopic, and Integral Power Steering Suspension...... Wide-stance tuned suspension Suspension...... Wide-Stance Tuned Suspension w/Liftable Tag Axle w/liftable tag axle

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Busline Vehicle Showcase: MMOTORCOACHESOTORCOACHES Motor Coach Industries Motor Coach Industries

MCI J4500

Reliability Driven: The MCI J4500 continues to win fans for its good looks, premium workhorse reliability, low total cost of oper- MCI D4505 ation, and significant fuel economy gains. Now, the MCI J4500 The workhorse. Reliable and economical, the 40- and 45-foot includes a new ZF independent front suspension and a Bendix MCI D-Series coaches consistently deliver low-cost, high-quaility braking system, to deliver an unbelievable ride, car-like control performance. Built with MCI quaility to deliver a unique combina- and ease of service. tion of dependability and passenger comfort. Motor Coach Industries; 200 East Oakton St., Motor Coach Industries; 200 East Oakton St., Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Fax: 847-285-2013 • Email: [email protected]; Fax: 847-285-2013 • Email: [email protected]; Website: www.mcicoach.com Website: www.mcicoach.com

Model ...... MCI J4500 Seating Capacity...... 56 Length ...... 45.58’ Height ...... 140.74” Headroom ...... 78.25” Model...... MCI D-Series Turning Radius...... 40 ft 11 in Seating Capacity ...... 55; 47 Wheelbase...... 315” Length...... 45’; 40’ Floor - Low or standard...... Standard Height...... 137” Engine Options...... Cummins ISX 12L, 425 HP engine Headroom...... 78.25” w/engine brake; Turning Radius ...... 47’; 44.70’ optional Detroit Diesel DD 13 Wheelbase (s)...... 318”; 279” Transmission...... Allison B500 6-speed Floor - Low or Standard...... Standard automatic transmission with prognostics Engine...... Cummins ISL, ISX capability with fuel saving Transmission...... Allison B500 (RELS-Reduced Engine Load at Stop) Chassis ...... Monocoque Chassis ...... Monocoque Fuel Tank Capacity...... 164 gal. Fuel Tank Capacity...... 183 gal. Fuel Options ...... ULSD Fuel Options ...... ULSD Brakes...... Air or Hydraulic: Meritor all-wheel EX-225 disc Brakes...... Bendix® ADB22X™ Air Disc Brakes GVWR...... 50,000 lbs.; 46,000 lbs. GVWR ...... 54,000 lbs.

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Busline Vehicle Showcase: MMOTORCOACHESOTORCOACHES Motor Coach Industries Motor Coach Industries

Setra S 417 TC MCI Commuter Coach With luxury plus personalized design, operators can differenti- Designed for the highway. The MCI Commuter Coach has ate their fleet with the Daimler-built Setra S 417, now with more earned its position as a leader in longer-distance express service choices including an optional second door; 2-1, reversiblie execu- for public transit by offering low cost of ownership; a lower per- tive or club-corner lounge seating; premium fabrics; galleys; and seat cost with 42 percent more seating capacity versus a typical the optional TopSky and rear window. The front collision guard, 40-foot transit bus; and an excellent MDBF rate, measured as the cornering lights and rain/light sensors are just a few of the fea- No. 1 performer with the fewest failures per vehicle among all bus tures contributing to the model’s safety standards. types.

Motor Coach Industries; 200 East Oakton St., Motor Coach Industries; 200 East Oakton St., Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Des Plaines, IL 60018; 847-285-2000; 800-428-7626; Fax: 847-285-2013 • Email: [email protected]; Fax: 847-285-2013 • Email: [email protected]; Website: www.mcicoach.com Website: www.mcicoach.com

Model...... MCI® Commuter Coach D4500/D4000 Model...... TopClass S 417 Available in CNG, Hybrid & Clean-Diesel Seating Capacity...... 56 Seating Capacity...... 57 Passengers; 49 Passengers Length...... 45’ Length...... 45’; 40’ Height...... 12’ Height...... 137” Headroom ...... 6.6’ Headroom ...... 78.25” Turning Radius ...... 481.7” Turning Radius ...... 47’; 44.70’ Wheelbase...... 280” Wheelbase...... 318”; 279” Floor - Low or Standard...... Standard Engine Options...... Cummins ISL, ISX or ISL G Engine ...... Mercedes-Benz OM 471 EPA 10 450 hp Transmission...... Allison B500, Allison EP 50, Hybrid drive Transmission...... Allison B 500R or, ZF Astronic 12-speed Chassis ...... Monocoque Chassis...... Monocoque Integral Fuel Tank Capacity ...... 164 gal. CNG 114.6 (DGE) Fuel Tank Capacity...... 180 gal. Diesel Gallon Equivalent Fuel Options...... Ultra low sulfur diesel Fuel Options...... Clean-diesel, hybrid, CNG Brakes - Air or Hydraulic...... Knorr disc brakes Brakes...... Air, disc with unitized hubs and preset GVWR...... 50,534 lbs. GVWR...... 50,000 lbs.; 46,000 lbs.

January/February 2015 BUSLINE Page 61 0115Busline.FINAL_Layout 1 12/19/14 3:14 PM Page 62

Busline Vehicle Showcase: Busline Vehicle Showcase: MOTORCOACHES MOTORCOACHES ABC Companies ABC Companies

Van Hool TX Van Hool CX

With its retooled chassis design, the TX motorcoach features Added style and enhanced features redefine the hard working, expanded baggage capacity and a host of luxury appointments. versatile Van Hool CX. Along with the introduction of sleek new Offering advanced technology and European design, the Van Hool body styling, the new CX model has evolved to offer operators TX class delivers high-style to American operators. more standard features including key safety improvements, For high-end tour operators, the TX 40’ and 45’ coach models added serviceability, interior cabin comforts and more. integrate Van Hool’s most advanced European technology and For operators focused on fleet versatility, the improved CX design, now offering many new standard features including these brings charters, tours, line hauls and more to the next level. The highlights: taller overall height (12’ 2 1/4”) expands underfloor new CX45 offers a significant style upgrade and includes a wide baggage capacity to 464.39 cu. ft.; baggage door seals mounted range of expanded passenger and driver-friendly features for on luggage doors for less maintenance; Detroit Diesel DD13 (450 tours, charters and commuter operators including: updated front HP) EPA 2013 engine; Goodyear Marathon LHS II 315/80 R22.5 + HL and rear bumpers featuring integrated light clusters at headlight tires; power driver’s toll-window, heated, with tinted tempered and taillight positions, and added daytime running lights; LED lug- glass; new passenger courtesy shelves in restroom back wall; gage compartment lighting; Detroit Diesel DD13 (EPA2013) engine; exterior lighting upgraded to include integrated light clusters and Goodyear Marathon LHS II 315/80 R22.5 + HL tires; Eberspacher daytime running lights and static aiming lights integrated in front hydronic L30 auxiliary heater; upgraded driver seat — ISRI bumper; interior LED lightstrips cover full length of ceiling left 6800/348 (US, self-leveling/adjustable air suspension, plus and right; standard back-up camera with in-dash display; 56 Van adjustable arm and headrest, 3-point automatic seat belt); 56 Hool Bodyline reclining passenger seats offer straighter back seats/Van Hool Bodyline reclining passenger seats w/straighter cushions and headrests, plus 2 up-folding armrests (fixed on wall back cushion and headrest, spring-loaded footrests, 2 up-folding side) and 3-point seat belts FMVSS 210 compliant; and new sliding armrests (fixed at wall side) and 3-point seat belts FMVSS 210 passenger multisets. compliant; and new sliding passenger multisets. Standard safety features include: daytime running lights; stat- Standard safety features include: daytime running lights; static aiming lights; Kidde fire suppression system; back-up camera; ic aiming lights; Kidde fire suppression; back-up camera; and 3- and 3-point seat belts FMVSS 210. point seat belts FMVSS 210.

Model...... Van Hool TX Model ...... Van Hool CX Seating Capacity...... 40’ - 48 Passengers; 45’ - 56 Passengers Seating Capacity...... 56 Passenger Length...... 40’; 45’ Length...... 45’ Width ...... 102” Width ...... 102” Height...... 12’ 2.25” Height...... 11’ 6” Inside Height (min./max.) ...... 77” Inside Height (min./max.)...... 75.75” Engine...... Detroit Diesel DD13 (450HP) EPA 2013 – Standard; Engine...... Detroit Diesel DD13 (450HP) EPA 2013 – Standard; Cummins ISX 12.9 (425 HP) EPA 2013 – Optional Cummins ISX 12.9 (425 HP) EPA 2013 Emission – Optional Transmission ...... Allison B500 Six-Speed Automatic (Gen5) Transmission...... Allison B500 Six-Speed Automatic (Gen 5) Chassis ...... Stainless Steel Chassis ...... Stainless Steel Air Conditioning ...... Integrated HVAC system / 134a Refrigerant Air Conditioning ...... Integrated HVAC system / 134a Refrigerant Wheelchair Lift Option ...... Braun NL-502 Wheelchair Lift Option...... Braun NL-501 or Ricon (BayLift®) Steering...... ZF Variable Ratio Steering Steering...... ZF Variable Ratio Steering Suspension...... Independent Front & Tag Axle Suspension Suspension...... Independent Front & Tag Axle Suspension

Page 62 BUSLINE January/February 2015 0115Busline.FINAL_Layout 1 12/19/14 3:14 PM Page 63

Busline Vehicle Showcase: Busline Vehicle Showcase: MOTORCOACHES MOTORCOACHES ABC Companies Glaval Bus

Glaval Legacy

Van Hool TD925 The Legacy is built on the heavy-duty Freightliner S2C chassis and powered by the proven Cummins 6.7L ISB diesel engine and Allison transmission. Built with rear air-ride suspension, the The highline Van Hool TD925 double deck coach makes a bold Legacy is sure to impress with stylish beauty, outstanding ride statement. With passenger seating up to 81, this coach is an quality and rugged durability. industry frontrunner in reduced carbon emissions and fuel con- Whether looking for first-class transportation or even public sumption — providing an additional 43 percent more passenger shuttle service, the Legacy is just the answer. The Legacy can seat capacity and up to 486 passenger miles per gallon. Featuring an up to 45 passengers and is available with a wide variety of ADA- upper deck sky view rooftop, centrally located restroom, ample compliant paratransit options. Also available with rear luggage, storage, front and rear stairs, dual-deck entertainment system overhead and under floor storage, the Legacy has the versatility and more, the TD925 offers one of the most innovative coach to fit all transportation needs. designs offered to the U.S. traveling public. The proportioned steps and wide doorways provide easy access and easy loading and unloading from both the front and Glaval Bus the rear staircases. The lowered aisle and increased interior 914 CR #1 North height enable every passenger to walk upright through the Elkhart, IN 46514 coach. Three point seat belts are standard on all seats. 800-445-2825 Individual lighting and ventilation, together with state-of-the- Website: www.glavalbus.com art, integrated heating and air conditioning systems with upper and lower controls at each level, provide a comfortable environment for all the passengers.

ABC Companies; 1506 30th Street, NW; Faribault, MN 55021 USA; 507-334-1871 Fax: 507-334-0246 E-mail: [email protected] Website: www.abc-companies.com

Model...... Van Hool TD925 Seating Capacity...... 59 Upper & 22 Lower Deck (81 Passengers); Restroom Deletion – Add 2 seats (83 Passengers) – Optional Model...... Glaval Legacy Length...... 44’ 4-9/32” Seating Capacity...... 45 Max Width ...... 102” Length...... 32’, 35’, 37’ and 40’ Height...... 13’ 1-1/16” Width...... 96” and 102” Engine ...... Cummins ISX 11.9L 2010 Emission Height...... 129” Transmission ...... Allison B500R (Gen IV) Engine...... Cummins 6.7L Diesel Chassis ...... Stainless Steel Transmission ...... Allison 2200 PTS w/Park Pawl 5-Speed Air Conditioning...... Eberspacher Integrated HVAC system Chassis...... Freightliner S2C Wheelchair Lift Option...... Foldable Wheelchair (ADA) Ramp Air Conditioning ...... Carrier/Mcc, ACC, Trans Air and ACT with two tie-down positions in lower deck Wheelchair Option...... Accommodates up to 14 Steering...... ZF Variable Ratio Steering...... Tilt/Telescopic Suspension...... Independent Front & Tag Axle Suspension ...... Front Spring, Rear Air Ride

January/February 2015 BUSLINE Page 63 0115Busline.FINAL_Layout 1 12/19/14 3:14 PM Page 64

Busline Vehicle Showcase: Busline Vehicle Showcase: MOTORCOACHES MOTORCOACHES Temsa Temsa

Temsa TS 30 Temsa TS 35

The Temsa TS 30 coach is manufactured in Turkey and is dis- The Temsa TS 35 coach is manufactured in Turkey and is distributed in the United States exclusively by CH Bus Sales, Inc. tributed in the United States and Canada exclusively by CH Bus The TS 30 is a fully integral designed mid-size coach that pro- Sales, Inc. The TS 35 is a fully integral designed mid-size coach vides the same level of comfort and amenities as a full size that provides the same level of comfort and amenities as a full coach. size coach. This mid-size coach offers a luxurious and spacious The TS 30 has independent front suspension and automatic interior for passengers and driver. transmission, contributing to a smooth, comfortable drive. With With an American driveline (Cummins/Allison), the TS 35 pro- an American driveline (Cummins/Allison), the TS 30 provides vides power and serviceability. These are combined with power and serviceability. These are combined with European European quality and craftsmanship to create a high quality quality and craftsmanship to create a high quality driving expe- driving experience. rience. It is stringently tested to ensure the highest standards. The TS 35 is constructed from stainless steel for extra dura- Despite its compact dimensions, the TS 30 has a tough, inte- bility and safety. It is stringently tested to ensure the highest gral stainless steel chassis for extra durability and safety. The standards. The TS 35 is appropriate for smaller groups, more luxury interior integrates a high quality heating and air condi- economical to purchase and operate than a larger coach, but tioning system, abundant luggage space, a restroom and reclin- with the same high-end features, according to the company. ing seats. The TS 30 is appropriate for smaller groups and is more economical to purchase and operate than a larger coach, according CH Bus Sales/TEMSA to the company. It is fuel efficient and kind to the environment 1645 Lyndale Avenue N., Suite 102, Faribault, MN 55021 as well as an operator’s finances. Phone: 507-331-7911; Fax: 507-331-1338 Website: www.chbussales.com CH Bus Sales/TEMSA 1645 Lyndale Avenue N., Suite 102, Faribault, MN 55021 Phone: 507-331-7911; Fax: 507-331-1338 Website: www.chbussales.com Model...... Temsa TS 35 Model...... Temsa TS 30 Seating Capacity...... 40 passengers with restroom Seating Capacity...... 34 passengers with restroom Length ...... 35’ Length ...... 30.64’ Width...... 100.4” Width...... 94.64” Height ...... 11.5’ Height...... 10.89’ (including air conditioner) Engine...... Cummins ISL 8.9 345 HP-EPA 13 Engine...... Cummins ISB 6.7 250 HP-EPA 13 Type of Fuel ...... Diesel Type of Fuel ...... Diesel Chassis ...... Frameless monocoque in stainless steel Chassis ...... Frameless monocoque in stainless steel Air Conditioning...... Full automatic convector system/ Air Conditioning ...... Full auto HVAC system/roof type unit Roof type air conditioning unit 32 KW/Carrier 05G (27 KW cooling, 39 KW heating) Wheelchair Lift Option...... Yes Wheelchair Lift Option...... Yes Steering ...... Power Steering Steering ...... ZF Suspension ...... Independent front suspension Suspension...... Independent front suspension w/shock absorber w/adjustable shock absorber

Page 64 BUSLINE January/February 2015 0115Busline.FINAL_Layout 1 12/19/14 3:14 PM Page 65

Busline Vehicle Showcase: Busline Vehicle Showcase: ADVERTORIAL MOTORCOACHES From Bitimec: MOTORCOACHES Fleet Washing Made Easy

Temsa Everyone knows a clean fleet is good business. The problem has always been how to achieve that goal affordably. Bitimec’s Speedy Wash machines are the sector's leading line for busy coach and bus operators needing to provide consistently good, fast washing in generally tight spaces. Bitimec has evolved the single brush wash sector with many “firsts.” The company’s new state-of-the-art battery 626-EZ has proven to be a workhorse of a machine, and as comfortable supporting very large transit bus depots (such as the MTA’s Eastchester depot in New York), as it is supporting detail-conscious high-end coach operators. Bitimec firsts, such as combination foam brill brushes or all- closed-pore-foam Bus-Lite brushes, have become the standard for washing high-end coaches, maintaining them clean with a light touch on the clear-coat. Temsa TS 45

The Temsa TS 45 is manufactured in Turkey and is distributed exclusively in the United States by CH Bus Sales, Inc. The TS 45 is a fully integral full size coach constructed from stainless steel offering strength and stability. This coach is tested to ensure the highest quality performance. With an American driveline (Cummins/Allison), the TS 45 provides power and serviceability. These are combined with European quality and craftsmanship to create a high quality driving experience. This 56 passenger coach ensures the safety of passengers by offering the highest safety features on every coach. Standard features include an engine fire suppression system, lane depar- ture warning system, tire pressure monitoring system, ABS, ATC, A single operator walks the machine around the vehicle while it ESC, RSC, brake pad wear monitoring and warning system, and 3- applies soap, power-brush-washes, and rinses, using minimal water point safety belts. Also installed on this coach is laminated + and detergent. Turning is easy on four heavy casters, and the tempered window glass that is an excellent safety feature. machine has two controls for working in two directions for better washing. Typically, a single operator can wash a full size coach in six to eight minutes and do so effortlessly. CH Bus Sales/TEMSA The Speedy Wash starter model 101-BB costs under $20,000, 1645 Lyndale Avenue N., Suite 102, Faribault, MN 55021 needs to be connected to electricity and water and is usually Phone: 507-331-7911; Fax: 507-331-1338 installed in a fixed wash bay with a trolley line (festoon) system that Website: www.chbussales.com keeps the cord and hose above the vehicle and out of the way. But the line’s forte are the market leading autonomous versions powered by battery, diesel or hybrid power. These are totally self- contained, mobile washers that take the wash to the vehicle, from Model...... Temsa TS 45 bay to bay and from indoors to outdoors. Seating Capacity...... 56 passengers with restroom They store 112 gallons of rinse-water and 13 gallons of deter- Length...... 45’ gent pre-soak. All functions are operated at the touch on a button, Width ...... 102” from either one of the two controls, including traction through a Height ...... 11.6’ spring mounted centrally located traction wheel for effortless self Engine...... Cummins ISX 425 HP-EPA 13 propulsion. Type of Fuel ...... Diesel The ability to operate the machine in both directions, and to turn the brush clockwise or counter-clockwise, allow the machine to per- Chassis ...... Frameless monocoque in stainless steel form a first rate wash consistently. Effortless washing leads to more Air Conditioning...... Full automatic HVAC system/ frequent washing and cleaner fleets. When this can be achieved 6 cylinder Bitzer A/C compressor affordably, in house, and have every vehicle leave the premises with brushless evaporator and condenser sparkling clean every day (even the day after a slushy snow storm), Wheelchair Lift Option ...... Yes then the job is well done. Steering...... ZF Servocom 8098 Bitimec’s high-quality products are made in Florence, Italy, Suspension...... Independent front suspension w/2 shock absorbers; where high-end craftsmanship is the norm. Market leading “produc- Rear suspension w/4 shock absorbers; tion mass” with exports to 30 countries on five continents allows Tag suspension w/2 shock absorbers Bitimec to offer affordable prices for the best features. Visit www.bitimec.com for more information. January/February 2015 BUSLINE Page 65 0115Busline.FINAL_Layout 1 12/19/14 3:14 PM Page 66

BOWMANSDALE 2112 Bumble Bee Hollow Rd. Off Rt. 15 • Mechanicsburg, PA HARRISBURG LEMOYNE NEWPORT 717-697-5383 2929 Paxton St. • 717-561-8050 Rts. 11 and 15 North across from Rt. 322 and Rt. 34, Newport Exit CAMP HILL 4605 Jonestown Rd. Radisson Hotel • 717-761-7992 717-567-9344 4230 Trindle Road • 717-737-3896 717-652-7035 LEBANON PALMYRA CARLISLE 7845 Linglestown Rd. 1202 W. Maple St. • 717-273-8691 901 E. Main St. • 717-838-6815 60 Noble Blvd. in Super Walmart 717-545-8580 757 E. Cumberland St. • 717-273-9023 PINE GROVE 717-960-9400 Rt. 83 and Union Deposit Rd. 1725 Quentin Rd., Lebanon, PA l-81 , Exit 31 • 717-345-6400 608 E. High St. • 717-249-7721 717-564-9320 717-306-6565 RED LION 1176 Harrisburg Pike • 717-243-7774 4403 N. Front St. • 717-238-1048 LEWISTOWN 897 West Broadway • 717-246-1802 905 Walnut Bottom Rd. • 717-249-0694 Harrisburg East Mall/Rt. 83 & Paxton St. US 522 & US 22 • 717-248-5255 655 Lombard St., Cape Horn Plaza CEDAR CLIFF 717-561-0703 121 Electric Avenue • 717-248-4447 717-246-7801 Exit 19 off I-83 • Camp Hill, PA Eisenhower Blvd. I-283, Exit 1 LITITZ SCOTLAND 717-737-6404 717 -939-6972 990 Lititz Pike, Rt. 501 N. 3347 Black Gap Rd. • 717-263-7507 CHAMBERSBURG 5590 Allentown Blvd., Rt. 22 717-627-4666 SHIPPENSBURG 1075 Lincoln Way East • 717-263-4601 Exit 26 off I-81 • 717-652-9123 LITTLESTOWN 333 East King St. • 717-532-7945 NORTH CHAMBERSBURG Kline Plaza, 101 S. 25th St. 430 North Queen St. • 717-359-8946 SHREWSBURY 2891 Philadelphia Avenue (US 11 N.) 717-232-0008 LYKENS VALLEY Exit 1 off I-83 • 717-235-4663 717-263-2970 Uptown Shopping Center 4660 Rt. 209 • 717-362-8416 SILVER SPRING CLEONA 720 Division St. • 717-236-6226 MANHEIM Rt. 114 and Shadow Oak Dr. 493 W. Penn Avenue • 717-272-5677 Harrisburg Airport • 717-948-3900 711 Lancaster Rd., Rt. 72 Mechanicsburg, PA • 717-697-3460 COLUMBIA 6535 Grayson Rd. in Wal-Mart 717-664-4944 SPRINGETTSBURY 1788 Columbia Ave., off Rt. 30 717 -561-0445 MECHANICSBURG Hallam Exit off Rt. 30, Rt. 462 717-684-7048 HERSHEY Wesley Dr. Exit, Rt. 15 717-757-9655 DILLSBURG Rts. 39 and 322 • 611 E. Main St., 717-761-7525 WAYNESBORO 898 North US Rt. 15 • 717-432-9500 Hummelstown • 717-566-6041 KMart Plaza, 5600 Carlisle Pike 302 East Main St. • 717-762-9201 EAST MANCHESTER JONESTOWN 717-766-9675 YOCUMTOWN 4245 North George St. • 717-266-3170 Rt 72 & I-81 • 610-562-8462 6250 Carlisle Pike in Wal-Mart Exit 14A off I-83 • 717-938-5705 ELIZABETHTOWN LANCASTER 717-591-9864 YORK 1284 S. Market St. • 717-367-6471 1880 Hempstead Rd. • 717-509-6988 MERCERSBURG 2125 York Crossing Dr & Rt 74 ENOLA Willow Valley Square • 717-464-5119 11924 Buchanan Trial West 717-767-1381 Enola Rd., Exit Rt. 11 1829 Oregon Pike • 717-569-7898 717-328-0111 Exit 4, I-83, 133 Leader Heights Road 15 S. off Rt. 81 • 717-732-4228 1434 Manheim Pike • 717-394-3417 MIDDLETOWN 717-747-9191 EPHRATA Rt. 30 and Centerville Rd. 2270 W. Harrisburg Pike • 717-944-9535 York Galleria Mall • 717-757-3026 140 N. Reading Rd.• 717-733-1660 Lancaster, PA • 717-393-9523 MIFFLINTOWN 60 Arsenal Rd. • 717-699-4600 GETTYSBURG 68 East Town Mall, Rt. 30E Rt. 322 and Rt. 35, Mifflintown Exit Exit 6W off I-83 • 717-845-9360 517 S. Steinwehr Ave., Bus. Rt. 15 Lancaster, PA • 717-394-8957 717-436-9779 3141 Carlisle Road, Dover 717-334-5920 1755 Columbia Ave. MYERSTOWN 717-767-2594 1090 York Rd.• 717-337-1030 Millersville Exit off Rt. 30, Rt. 462 295 West Lincoln Avenue (Rt. 422) 144-158 S. George St. • 717-846-1021 GREENCASTLE 717-397-5112 717-866-2278 Rts. 30 & 74 in Wal-Mart Rt. 16 and I-81 • 717-597-2589 575 N. Franklin St., next to McCuskey NEW CUMBERLAND 717-764-8923 HALIFAX High School • 717-394-7938 101 Limekiln Rd. • 717-774-1027 380 Memory Lane • 717-757-2912 3761 Peter's Moutain Rd.• 717-896-2535 2034 Lincoln Hwy East in Wal-Mart NEW HOLLAND Tell us you saw this ad in Busline Magazine, HANOVER 717-390-1099 828 W. Main St. • 717-354-9300 and 1 driver and 1 tour guide will receive a 991 Carlisle St., Rt. 94 • 717-632-7531 King & Water Streets • 717-299-6699 NEW OXFORD FREE MEAL! 350 Eisenhower Dr.• 717-632-0005 Manor Shopping Center 6040 York Rd., Rts. 30 and 94 Please call ahead to the phone number listed by 1448 Baltimore St. • 717-630-0337 1296 Millersville Pk. • 717-293-5706 717-624-4266 the McDonald’s of your choice. See us at UMA Expo Booth #1000 0115Busline.FINAL_Layout 1 12/19/14 3:14 PM Page 67

BOWMANSDALE 2112 Bumble Bee Hollow Rd. Off Rt. 15 • Mechanicsburg, PA HARRISBURG LEMOYNE NEWPORT 717-697-5383 2929 Paxton St. • 717-561-8050 Rts. 11 and 15 North across from Rt. 322 and Rt. 34, Newport Exit CAMP HILL 4605 Jonestown Rd. Radisson Hotel • 717-761-7992 717-567-9344 4230 Trindle Road • 717-737-3896 717-652-7035 LEBANON PALMYRA CARLISLE 7845 Linglestown Rd. 1202 W. Maple St. • 717-273-8691 901 E. Main St. • 717-838-6815 60 Noble Blvd. in Super Walmart 717-545-8580 757 E. Cumberland St. • 717-273-9023 PINE GROVE 717-960-9400 Rt. 83 and Union Deposit Rd. 1725 Quentin Rd., Lebanon, PA l-81 , Exit 31 • 717-345-6400 608 E. High St. • 717-249-7721 717-564-9320 717-306-6565 RED LION 1176 Harrisburg Pike • 717-243-7774 4403 N. Front St. • 717-238-1048 LEWISTOWN 897 West Broadway • 717-246-1802 905 Walnut Bottom Rd. • 717-249-0694 Harrisburg East Mall/Rt. 83 & Paxton St. US 522 & US 22 • 717-248-5255 655 Lombard St., Cape Horn Plaza CEDAR CLIFF 717-561-0703 121 Electric Avenue • 717-248-4447 717-246-7801 Exit 19 off I-83 • Camp Hill, PA Eisenhower Blvd. I-283, Exit 1 LITITZ SCOTLAND 717-737-6404 717 -939-6972 990 Lititz Pike, Rt. 501 N. 3347 Black Gap Rd. • 717-263-7507 CHAMBERSBURG 5590 Allentown Blvd., Rt. 22 717-627-4666 SHIPPENSBURG 1075 Lincoln Way East • 717-263-4601 Exit 26 off I-81 • 717-652-9123 LITTLESTOWN 333 East King St. • 717-532-7945 NORTH CHAMBERSBURG Kline Plaza, 101 S. 25th St. 430 North Queen St. • 717-359-8946 SHREWSBURY 2891 Philadelphia Avenue (US 11 N.) 717-232-0008 LYKENS VALLEY Exit 1 off I-83 • 717-235-4663 717-263-2970 Uptown Shopping Center 4660 Rt. 209 • 717-362-8416 SILVER SPRING CLEONA 720 Division St. • 717-236-6226 MANHEIM Rt. 114 and Shadow Oak Dr. 493 W. Penn Avenue • 717-272-5677 Harrisburg Airport • 717-948-3900 711 Lancaster Rd., Rt. 72 Mechanicsburg, PA • 717-697-3460 COLUMBIA 6535 Grayson Rd. in Wal-Mart 717-664-4944 SPRINGETTSBURY 1788 Columbia Ave., off Rt. 30 717 -561-0445 MECHANICSBURG Hallam Exit off Rt. 30, Rt. 462 717-684-7048 HERSHEY Wesley Dr. Exit, Rt. 15 717-757-9655 DILLSBURG Rts. 39 and 322 • 611 E. Main St., 717-761-7525 WAYNESBORO 898 North US Rt. 15 • 717-432-9500 Hummelstown • 717-566-6041 KMart Plaza, 5600 Carlisle Pike 302 East Main St. • 717-762-9201 EAST MANCHESTER JONESTOWN 717-766-9675 YOCUMTOWN 4245 North George St. • 717-266-3170 Rt 72 & I-81 • 610-562-8462 6250 Carlisle Pike in Wal-Mart Exit 14A off I-83 • 717-938-5705 ELIZABETHTOWN LANCASTER 717-591-9864 YORK 1284 S. Market St. • 717-367-6471 1880 Hempstead Rd. • 717-509-6988 MERCERSBURG 2125 York Crossing Dr & Rt 74 ENOLA Willow Valley Square • 717-464-5119 11924 Buchanan Trial West 717-767-1381 Enola Rd., Exit Rt. 11 1829 Oregon Pike • 717-569-7898 717-328-0111 Exit 4, I-83, 133 Leader Heights Road 15 S. off Rt. 81 • 717-732-4228 1434 Manheim Pike • 717-394-3417 MIDDLETOWN 717-747-9191 EPHRATA Rt. 30 and Centerville Rd. 2270 W. Harrisburg Pike • 717-944-9535 York Galleria Mall • 717-757-3026 140 N. Reading Rd.• 717-733-1660 Lancaster, PA • 717-393-9523 MIFFLINTOWN 60 Arsenal Rd. • 717-699-4600 GETTYSBURG 68 East Town Mall, Rt. 30E Rt. 322 and Rt. 35, Mifflintown Exit Exit 6W off I-83 • 717-845-9360 517 S. Steinwehr Ave., Bus. Rt. 15 Lancaster, PA • 717-394-8957 717-436-9779 3141 Carlisle Road, Dover 717-334-5920 1755 Columbia Ave. MYERSTOWN 717-767-2594 1090 York Rd.• 717-337-1030 Millersville Exit off Rt. 30, Rt. 462 295 West Lincoln Avenue (Rt. 422) 144-158 S. George St. • 717-846-1021 GREENCASTLE 717-397-5112 717-866-2278 Rts. 30 & 74 in Wal-Mart Rt. 16 and I-81 • 717-597-2589 575 N. Franklin St., next to McCuskey NEW CUMBERLAND 717-764-8923 HALIFAX High School • 717-394-7938 101 Limekiln Rd. • 717-774-1027 380 Memory Lane • 717-757-2912 3761 Peter's Moutain Rd.• 717-896-2535 2034 Lincoln Hwy East in Wal-Mart NEW HOLLAND Tell us you saw this ad in Busline Magazine, HANOVER 717-390-1099 828 W. Main St. • 717-354-9300 and 1 driver and 1 tour guide will receive a 991 Carlisle St., Rt. 94 • 717-632-7531 King & Water Streets • 717-299-6699 NEW OXFORD FREE MEAL! 350 Eisenhower Dr.• 717-632-0005 Manor Shopping Center 6040 York Rd., Rts. 30 and 94 Please call ahead to the phone number listed by 1448 Baltimore St. • 717-630-0337 1296 Millersville Pk. • 717-293-5706 717-624-4266 the McDonald’s of your choice. 0115Busline.FINAL_Layout 1 12/19/14 3:14 PM Page 68

ONE TEAM WITH ONE JOB: TO HELP YOU KEEP DOING YOURS.

A motorcoach is only as good as the people who stand behind it. Every Prevost is supported by a professional service team with over 500 years of bus and motorcoach service experience, knowledge, and integrity. Our ﬁeld service experts are dedicated to doing whatever is necessary to keep you on the road. What’s more, every Prevost motorcoach is backed by the Prevost Action Service System (PASS) 24-hour emergency assistance line, our eleven Prevost service centers across North America, and more than 150 Prevost-certiﬁed service providers who are experts in the Volvo Powertrain. While unforeseen downtime is inevitable, Prevost will have you up and running in no time at all.