KOROS, Rosemary, PHD BA, 2017.Pdf
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EFFECT OF STRATEGIC MANAGEMENT DRIVERS ON PERFORMANCE OF AIRPORTS IN KENYA ROSEMARY CHEBET KOROS DOCTOR OF PHILOSOPHY (Business Administration) JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY 2017 Effect of Strategic Management Drivers on Performance of Airports in Kenya Rosemary Chebet Koros A Thesis Submitted in Partial Fulfillment for the Degree of Doctor of Philosophy in Business Administration (Strategic Management) in the Jomo Kenyatta University of Agriculture and Technology 2017 DECLARATION This thesis is my original work and has not been submitted for a degree in any other University. Signature………………………………………… Date…………………………… Rosemary Chebet Koros This thesis has been submitted for examination with our approval as the University Supervisors. Signature………………………………………… Date…………………………… Prof. G.S. Namusonge, (PhD) JKUAT, Kenya Signature………………………………………… Date…………………………… Prof. Maurice M. Sakwa, (PhD) JKUAT, Kenya ii DEDICATION To my children, Gloria, Sheila and Kiptoo, you mean the world to me. iii ACKNOWLEDGEMENT I take this opportunity to express profound gratitude to God for having made it possible for me to come this far academically, he has been truly faithful. I am deeply indebted to my supervisors Prof G.S Namusonge and Prof.Maurice M. Sakwa for their tireless effort and the professional guidance as I worked on this thesis. I would also like to thank my children Chelangat, Cherotich and Kiptoo for their patience, understanding and support during the period of my study. I salute my dear mother Leah C. Korir, the wind beneath my wings who strongly believes in education as a key to success. She has tirelessly supported and encouraged me and my siblings to excel in school. This encouragement has also been extended to her grandchildren. I am thankful to my siblings Jennifer, Wesley, Josephine, Florence, Mercy, my sister in-law, Lillian and my brothers in-law, Thomas and Martin for their moral support and encouragement during the period of my study. I also wish to mention my nieces and nephews especially Chelel and Kimutai for always asking me to give it my best shot. This thesis is also dedicated to the loving memory of the departed members of my family who impacted my life positively-my father, Rasto and my siblings, Peter and Everlyne. I wish to register my appreciation to Dr. Mugambi and all my other lecturers for their guidance, commitment and dedication. I appreciate my classmates for the good company and the support we had for one another during the period of our study. My special friends - Anne Kering and Betty Chepkwony have been extremely supportive to me in this journey. I salute my boss and mentor Mr. Yatich Kangugo for his patience, understanding, support and encouragement during my period of study. Iam grateful to the respondents for finding time to fill the questionnaires. A big thank you to Jaffer Foundation Trust for their financial support and my friends for their moral and financial support. iv TABLE OF CONTENTS DECLARATION ............................................................................................................. II DEDICATION ............................................................................................................... III ACKNOWLEDGEMENT ............................................................................................ IV TABLE OF CONTENTS ................................................................................................ V LIST OF TABLES ..................................................................................................... XIII LIST OF FIGURES .................................................................................................. XVII LIST OF APPENDICES ........................................................................................ XVIII ACRONYMS .............................................................................................................. XIX DEFINITION OF TERMS ........................................................................................ XXI ABSTRACT ............................................................................................................. XXIII CHAPTER ONE .............................................................................................................. 1 INTRODUCTION ............................................................................................................ 1 1.1 Background ............................................................................................................. 1 1.1.1 Global Perspective .......................................................................................... 10 1.1.2 National perspective ....................................................................................... 13 1.2 Statement of the problem ....................................................................................... 15 v 1.3 Research Objectives ............................................................................................... 18 1.3.1 General objective ............................................................................................. 18 1.3.2 Specific Objectives .......................................................................................... 18 1.4 Research Hypotheses .............................................................................................. 18 1.5 Significance of the study ........................................................................................ 19 1.5.1 Management..................................................................................................... 19 1.5.2 Scholars ............................................................................................................ 19 1.5.3 Policy makers ................................................................................................... 19 1.6 Justification of the study ......................................................................................... 20 1.7 Scope of the study .................................................................................................. 20 1.8 Limitations of the study .......................................................................................... 21 CHAPTER TWO ........................................................................................................... 22 LITERATURE REVIEW .............................................................................................. 22 2.1 Introduction ............................................................................................................ 22 2.2 Theoretical Framework .......................................................................................... 22 2.2.1 Overview of Strategic Management Theory .................................................... 22 2.2.2 The profit-maximizing and competition-based theory .................................... 23 vi 2.2.3 Resource-based theory ..................................................................................... 23 2.2.4 Contingency Theory ........................................................................................ 26 2.2.5 Stakeholder Theory .......................................................................................... 27 2.3 Conceptual Framework .......................................................................................... 29 2.3.1 Strategic Information and Communication Technology ................................. 31 2.3.2 Strategic Customer Focus ................................................................................ 35 2.3.3 Safety and Security strategy ............................................................................ 38 2.3.4 Strategic Human Capital .................................................................................. 42 2.3.5 Measurement of company’s performance........................................................ 49 2.4 Empirical Review of Literature .............................................................................. 51 2.5 Critique of existing Literature ................................................................................ 53 2.6 Summary and Gaps ................................................................................................ 54 CHAPTER THREE ....................................................................................................... 57 RESEARCH METHODOLOGY ................................................................................. 57 3.1 Introduction ............................................................................................................ 57 3.2 Research Design ..................................................................................................... 57 3.3 Target Population ................................................................................................... 58 vii 3.4 Sampling frame ...................................................................................................... 59 3.5 Sampling Technique ............................................................................................... 60 3.6 Sample Size ............................................................................................................ 60 3.7 Data collection methods ......................................................................................... 62 3.8 Pilot Study .............................................................................................................. 62 3.8.1 Reliability........................................................................................................