WSIS NATIONAL COMMITTEE 10 YEAR REPORT 2013 - 2014

National Committe SECTIONContents I EXECUTIVE SUMMARY

About the Telecommunication Regulatory Authority

TRA Chairman message 6 WSIS Chairman message 8

SECTION I EXECUTIVE SUMMARY • About the UAE 10 • eEmployment: PWD Employment • About the TRA 12 (El Kayt) 43 • The 2014 report 13 • eScience: Think Science Program 44 • Millennium Development Goals • eBusiness: eMart 44 implementation 14 • eBusiness: Tejuri 45 • ICT surveys in the UAE 16 • eEnvironment: Hadreen • Transparent decision making 24 Campaign- Green Bill 46 • Trends in ICT awards 25 • eHealth: Malaffi 47 • GCC E-Government award 26 • eHealth: Weqaya Disease • The UAE & international ICT events 27 Management Program 48 • EXPO 2020 28 • eHealth: Schools for Health 48 • eHealth: Sheryan 49 SECTION II REPORTING ON EACH • eLearning: e-Citizen Program 50 ACTION LINE • eLearning: Duroosi 50 • mGovernment 30 • Re Captcha 51 • Dubai Smart City 31 • Kalima Project for Translation 51 • WAAS 32 • IN5 Innovation Hub 52 • Ankabut 33 • Cloud Campus 52 • Semi-Autonomous Mobile Robotic • City Guard 53 System 33 • Child Protection Center 54 • Amakin 34 • Strengthen the collaboration on • UAE National Observatory 34 Telecommunications and ICT 55 • Ayaadi Electronic Library 35 • Smart Learning 36 SECTION III Profiles of Progress • Direct Alarm System 37 • MGovernment 56 • Smart Passenger 37 • Smart Learning 60 • Cyber C3 Program 38 • ICT Fund 62 • IPv6 Strategy Project 39 • UAEIX 63 • UAEIX 40 • Smart Investor 41 SECTION IV THE UAE FORWARD AND • eGovernment: My e-Identity 42 THE VISION BEYOND 2015 65 35

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES TRA Chairman message

In what will be the one of the world’s largest As a long and active Member State of ITU, the The creation of an ambitious and inspiring post- gathering of the ICT for development community, United Arab Emirates (UAE) has too experienced 2015 development agenda is the key priority as it the WSIS+10 High-Level Event represents a a remarkable ten years of ICT sector growth. The stands as we look to make further headway in the key milestone for us all. Ten years after the first UAE has continued to investigate and implement quest to utilize ICT for sustainable development Summit took place in Geneva, the importance of innovative ways to harness the transformative which is essentially, the overarching global challenge information and communication technologies power of ICTs in order to move both itself and the of our time. (ICT) has reached a level higher than ever before. world more generally, one step closer to the full implementation of the Information Society. WSIS has a track record of consistently delivering At each and every juncture the truth remains that on its objectives, targets and commitments and ICTs continue to occupy a position right at the top With that being said however, the UAE is also there is no reason to think that this event will be no of national agendas. With that in mind, it is the acutely aware of the need to not be content with the doubt follow suit. responsibility of all ITU Member States to ensure successes achieved to date. The UAE fully endorses that this continues to be the case up until and long the notion that it, alongside all everyone associated after 2015. with WSIS, must strive forward with a concerted and ambitious agenda of change through modern Casting our eyes back over the past decade, without technology. question a great deal of progress has been achieved. Targets have been met, considered commitments It is only by working collectively that we can solve have been made and perhaps above all, the spirit the ICT problems that persist, the digital divide of collective action which has come to characterize being a case in point. the World Summit on the Information Society (WSIS) has been evidenced throughout. Positively though, the digital revolution is still in full swing and continues to serve as an instrument to The amount of people using the Internet is rising promote equality and foster inclusion. The UAE is and thus access to vital information and knowledge committed to carrying this momentum forward. has been extended even more so. This is welcome progress of course yet, there is still much to be done. So too is it committed to working with all relevant stakeholders from government, civil society and the Before we take further steps forward, it is wise to private sector to ensure the maximum efficacy of review and conceptualize our journey to date. This is our combined efforts to achieve the Millennium precisely the purpose of WSIS+10 High-Level Event Development Goals by the fast approaching 2015 coupled with the intention of developing proposals deadline. H.E. Mohamad Ahmad Al-Qamzi for a new vision beyond 2015. 6 Chairman, TRA Board of Directors 7

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES WSIS Chairman message

It is remarkable to think that over ten years have by the Leadership to pursue the development of smooth one. Yet, with the unwavering support of passed since the first phase of World Summit ICT as a national priority. Coincidently so, 2013 also WSIS alongside the international cooperation and on the Information Society (WSIS) took place in represented a significant year for the UAE TRA as knowledge transfer of its member states, the future Geneva in 2003. Phase two followed two years later in June of that year, the Authority celebrated its ten of the UAE’s association with WSIS and in turn ITU, in Tunis and both events, were designed specifically year anniversary. Much of its achievements to date is very promising. to establish a clear, ambitious and inclusive plan to directly correspond to the measures mandated in enable a global information society in an increasingly the WSIS outcomes and this close alignment in Critically, the opinion that there is still a lot of work technology driven world. working streams has been mutually beneficial for to do in extending the benefits of ICT even further both the UAE and the international ICT community. is one shared by WSIS and its members. Promisingly By any measure this goal has been accomplished as so, the WSIS program looks beyond what has evidenced by the sheer number of promising case Contained within the pages of this ‘Country Report’ already been accomplished so far and with one studies and ICT success stories emerging from each is a wealth of information that outlines, in detail, foot firmly planted in today, has its eye cast on the and every ITU member state over the past decade. the activities that took place in the UAE over the possibilities of tomorrow. last ten years that not only meet but exceeds the Under the guidance of WSIS initiatives, technology requirements of WSIS action lines. The UAE National Committee will have the has developed at breakneck speed across the globe. responsibility to coordinate the work for the future Being named ‘Strategic Partner’ for the WSIS Forum full assessment in 2015 by ITU and is working Above all, the benefits associated to the organic 2011 and 2012 is one such example as this gave tirelessly towards that end. As the UAE continues creation of a fully-fledged information society the UAE a great opportunity to lead by example to participate in WSIS related activities, we look have been experienced by a greater number than and encourage the wider region to buy into this forward to other key events that will help us work ever before and this reality adds significance to our technology centered global vision. on advancing the information and communications ultimate mission as active ITU member states. technology sector in the country. The past ten years will prove to be a defining period And the United Arab Emirates (UAE) can proudly for the entire UAE ICT sector.. From increasing count itself within that number. Over the past ten competition in the market to launching the UAE years the nation has witnessed a sustained period national domain name (.ae), to preparing all of progressive industry growth which has seen government departments for Internet Protocol the nation’s ICT sector truly go from strength to version 6 (IPv6) to launching the UAE mGovernment strength. The resolute national commitment to Initiative, this time will truly be a defining period for realizing the vision of WSIS and striving towards the the entire UAE ICT sector. ultimate goal of extending the benefits of ICT has of course helped. However, so too has the strength of Of course, the road that leads to improved H.E Mohammed Nasir Al Ghanim the nation’s ICT regulator, the Telecommunications technology infrastructure and an enhanced level of 8 WSIS Committee Chairman Regulatory Authority and the national goals issued service for all who depend on ICT, is not always a 9

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTIONSECTION II EXECUTIVEEXECUTIVE SUMMARYSUMMARY

ABOUT THE UAE

During the past 42 years, the United Arab Emirates oil. The total land area of the UAE is 83,600 km2, Qaiwain In November 2004 and in accordance 91%. Currently there are thousands of nationals (UAE) has experienced growth in its vast sectors the largest emirate, Abu Dhabi, accounts for 87% with the constitution, the UAE’s Supreme Council pursuing formal learning at 86 adult education while attracting highly-skilled professionals from of the UAE’s total area. The UAE coast stretches of Rulers elected H.H Sheikh Khalifa Bin Zayed Al centers spread across the country. all around the world. Throughout the period, for more than 650 km along the southern shore of Nahyan President of the UAE. leadership in the UAE have focused on education the Arabian Gulf. The UAE has accomplished several milestones as the solid foundation of the nation. With time, Leaders of the UAE always shared a united a throughout year 2013 that aim at fulfilling this has materialized into attracting several The UAE gained its independence in December vision: develop the nation through knowledge the action lines set by the WSIS. Several educational institutes to the UAE that has ensured 2, 1971, allowing all seven emirates to unit in the and becoming an ideal example of development recommendations were implemented into that the country is a true international education nation’s formation. On that date, late president and growth. It consists of primary schools, middle policies, projects and new services that have hub. H.H Sheikh Zayed Bin Sultan Al Nahyan led schools and high schools. The public schools created an atmosphere of strategic development the treaty and the signing of the constitution are government-funded and the curriculum is in all sectors. Through the collaborative efforts The UAE is situated in Southwest Asia, bordering at the Dubai Guesthouse Palace. The UAE is a created to match the UAE’s development goals of government authorities, the launch of the Gulf of Oman and the Arabian Gulf, between federation of absolute hereditary monarchies. It is and values. The medium of instruction in the mobile government in the UAE in 2013 is set to Oman and Saudi Arabia; it is in a strategic governed by a made up public school is Arabic with emphasis on English sigbificantly impact ICT trends in the country. location along southern approaches to the Strait of the seven emirates Abu Dhabi, Dubai, Ajman, as a second language. The literacy rate in 2007 was of Hormuz, a vital transit point for world crude Fujairah, Sharjah, Ras al-Khaimah and Umm al-

10 11

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION I EXECUTIVE SUMMARY

About the TRA WSIS National Committee The 2014 report

The TRA was established according to the UAE The National WSIS Committee has been established The fourth edition of the report will provide a initiatives categorized as per the WSIS action lines Federal Law by Decree No. 3 of 2003- Telecom by Cabinet resolution number (28) of 2009 in order comprehensive look into several initiatives all and the second being the selected ‘Case Studies’ Law. The TRA aims to provide an optimal enabling to follow up on the implementation of the WSIS designed to accomplish the targets set by the WSIS. which provide comprehensive profiles on unique environment in which the UAE’s ICT sector will recommendations and action lines. The National . national initiatives. emerge as a leader in the global market place. This is WSIS Committee is chaired by the Director General This year’s major accomplishment is highlighted by accomplished through the support of the UAE ICT of the Telecommunication Regulatory Authority the role of government and its stakeholders that There are 18 action lines as a result of the WSIS sector by safeguarding competition, to protect the and has members from the Ministry of Foreign have collaborated under the vision of H.H Sheikh process. UAE initiatives were collected, analyzed interests of subscribers, to enhance the readiness Affairs and The UAE Competitiveness Council. Mohammad bin Rashid Al Maktoum, Ruler of and categorized according to the WSIS action of e-services, to encourage investment, innovation, www.wsis.ae is the official committee portal which Dubai and Vice President of the UAE, titled the action lines through a consistent dialect. development and education, to meet our corporate publishes the committee information and activities “UAE mGovernment”. This subject will be explored social responsibility and to implement best practices and reports. further in the case study section of the report. The categorized initiatives follow the listed in regulation and supervision. classification: QUICK TOUR ON THE REPORT The report outlines the UAE’s recent • The role of public governance authorities and accomplishments, both past and present, from all stakeholders in the promotion of ICTs for an ICT perspective.. The chapter on ‘MDG development Implementation’ summarizes the level of which each • Information and communication infrastructure target line has been met from a national level. The • Access to information and knowledge report will also cover the latest ICT survey results • Capacity building conducted at a national level while considering the • Building confidence and security in the use of targets set by the WSIS. ICTs • Enabling environment Trends in ICT Awards encompass the newest ICT • ICT Applications awards that encourage all sectors in UAE to develop - e-government their solutions to better serve public interest. - e-business Additionally, transparency in decision making - e-learning from the UAE perspective is discussed that enables - e-health everyone from an enterprise to an individual level to - e-employment share opinion and contribute to the enhancement - e-environment of government policies and procedures. The report - e-agriculture also features the most recent accomplishment of - e-science the UAE, that being, Dubai winning the host city • Cultural diversity and identity, linguistic diversity status of the six month Expo 2020 exhibiton which and local content will attract over 190 countries. • Media • Ethical dimensions of the Information Society The report provides insight into two major • International and regional cooperation 12 components, the first component being the various 13

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION I EXECUTIVE SUMMARY

Millennium Development Goals implementation

United Arab Emirates National Bureau of Statistics

The United Arab Emirates (UAE) accomplishments COMBAT HIV/AIDS, MALARIA AND OTHER during 2013 in the ICT developments have been CONTAGIOUS DISEASES consistent with the Millennium Development The UAE does not consider HIV/AIDS as a national Goals (MDGs) set by the United Nations. The problem due to the preventive measures that it below information is based on the 2011 MDG takes into containing the disease prior to its spread. Report conducted by the UAE National Bureau of This is accomplished through the laws that have Statistics in association with the United Nations been set through the immigration authorities Development Program. that provide residencies for foreigners whereas a health exam against the disease is checked prior to The UAE is well on its way to achieve the MDGs issuing a residency permit. As for tuberculosis (TB) by 2015. Enrolment rate in primary education MDGs whereas during the past couple of decades the mortality caused by the disease has decreased is 98 per cent and the literacy rate among 15- 24 primary education at the elementary level has from 0.60 cases per 100,000 people to 0.46 between year olds is 99 per cent. The number of females in increased from 95.5% in 1990 to approximately 1990 and 2005. Contagious diseases are maintained tertiary education is double the number of males. 99.5% in 2010. Due to the formation of policies, the because of the efforts placed by the health Child mortality is 10.6 per 1,000 births and HIV/ statistics also provides the growth of infrastructure, authorities and local municipalities that emphasize AIDS prevalence rate is less than 0.2 per cent. The education services, and numbers of students and the need of a hygienic community and provide the country is a WTO member and is engaged currently graduates, as well as enforcing mandatory education population with annual flu shots at very low costs. in bilateral trade negotiations with a number of till grade 9 of primary schooling. countries (USA, China and EU). The UAE, however, is ENSURE ENVIRONMENTAL SUSTAINABILITY under growing pressure to maintain its competitive PROMOTE GENDER EQUALITY AND EMPOWER The UAE National Environmental Strategy has position and achieve advanced international WOMEN outlined five main pillars that require addressing standards in areas such as public management, The unique case of the UAE is that the ratio of literate being potable water, pollution, marine environment, legislation, corporate governance, and social welfare. females to males is great than 1 at the ages of 15 to urban environment and earth resources and 24 year old age group. The sustainable and inclusive biodiversity. Even though the climate in the UAE ERADICATE EXTREME POVERTY AND HUNGER policies that aim at equal participation between all provides a challenge to cultivating lands the amount Citizens and residents of the UAE earn average members of society such as encouraging women of lands that have been cultivated increased from incomes above the world poverty line of $1.25 per education has enabled the government of the UAE 222,824 hectares in 2008, compared to 214,185 day. Throughout the past couple of decades the to allocate resources towards empowering women IMPROVE MATERNAL HEALTH hectares in 2007. UAE has experienced one of the highest growths and hence women’s accessibility to information in The aim of this target is to reduce maternal mortality and economic prosperity. Between 1990 and 2010 various educational fields. caused by pregnancy complications to zero. The DEVELOP A GLOBAL PARTNERSHIP FOR the year-on-year growth increase in income was UAE has experience no mortality cases ever since DEVELOPMENT 4.7% per year reaching AED 132,300 per capita REDUCE CHILD MORTALITY 2004 due to the supervision of medical specialists The UAE ranks in the top ten countries that provide in 2010 whereas similarly private consumption The government of the UAE has adopted programs in the field of delivering newborns. This was also global assistance to underdeveloped countries increased at an annual average growth of 10.1% to over the past years that have strengthened the due to the development of scientific programs by and countries in need of basic education, primary AED 78,000 in 2010. level of healthcare and its advocacy amongst health authorities that enhanced understanding healthcare, nutrition, safe water and sanitation. This the communities in the UAE whereas pediatric of techniques of maintaining pregnancies in all its has been proven through the several initiatives for UNIVERSAL PRIMARY EDUCATION healthcare is provided to all segments of the phases, henceforth, the UAE has one of the lowest global assistance such as the Dubai Cares program 14 The UAE has accomplished the targets set by the population at world-class healthcare facilities. maternal health in the world. and the Dubai Humanitarian City. 15

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION I EXECUTIVE SUMMARY

ICT surveys in the UAE

organizations. Face-to-face interviews were Target Description Date Source conducted with call backs to ensure the 1 To connect villages with ICTs The goal of this target is to measure As of 2012, data provided by authenticity of responses. A total of 1,350 and establish community the extent to which urban and rural the TRA households, 1,510 private sector establishments, 194 access points* areas are connected with ICT services. educational establishments, 44 higher educational 2 To connect all secondary This target focuses on the benefits As of 2013, data provided by establishments, 154 public sector establishments, schools and primary schools of ICT access in education sector. Ministry of Education 403 ICT sector establishments, and 144 public with ICTs. Internet and other ICT devices are Internet access centers participated in this study. considered to be an essential need for the students to acquire required skills During the period 2010 and 2013 the TRA carried and fulfill their educational objectives. out a further 4 ICT surveys, two of which focused 3 To connect scientific and This goal of this target is to mainly As of 2013, data provided by on households (conducted 2010 and 2012) and research centers with ICTs connect the scientific and research Ministry of Higher Education two focused on business users (conducted 2011 centers with ICT devices at affordable The National Network of and 2013) in order to assess the extent of access and and reliable high speed internet Education and Research usage of ICT services and levels of satisfaction about connections as this would ultimately the telecommunications services supplied to users. facilitate knowledge sharing among The goals of these surveys are to: these educational institutions and between their learners and researchers. • Inform about the UAE’s position compared to 4 To connect public libraries, This target recognizes the importance As of 2013, data provided by During 2008 and 2009, the TRA conducted the international standards museums, post offices and of equipping the public libraries, the UAE National Center for most intensive survey of ICT in the history of the • Provide recommendations to enhance the UAE national archives with ICTs. museums, post offices and Documentation & Research UAE. The survey focused primarily on ICT access (i.e. position national archives with a reliable ICT internet connections) and ICT use (i.e. utilization of • Provide a reliable and comprehensive source for infrastructure. internet). ICT information that can support the decision 5 To connect health centers This target discusses the use of ICT in As of 2013, data provided by The survey was executed over six months and making process in the UAE ICT sector and hospitals with ICTs the healthcare industry that enable the UAE Ministry of Health covered seven sectors: • Fill information gaps in order to meet complex and networked medical international ICT questionnaires requirements equipment and the Internet as a 1. Households In the below section, we introduce the targets of source of information about health. 2. Private Sector consequently the UAE’s indicator thereafter based 6 Connect all central This target reflects the importance of TRA National Survey 2009 3. Education Establishments on resources most of which were obtained through government departments and connecting government departments UN-e-Government Survey 4. Higher Education Establishments the TRA’s surveys. establish websites and equipping them with a web 2012 5. Government presence. 6. ICT Business Sector WSIS has set 10 targets to achieve the minimum 7 Adapt all primary and This target reflects the importance of As of 2012 data provided by 7. Public Internet Access Center (PIAC) required levels and each of which consists of a secondary school curricula enabling schools to benefit from ICT Ministry of Higher Education Establishments number of indicators. to meet the challenges of with Emphases on teacher training TRA National Survey 2009 the information society, and use of ICT. This target is linked The survey targeted both households and Categories & Data Sources: taking into account national to Target 2, which focuses on ICT 16 circumstances connectivity of schools. 17

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION I EXECUTIVE SUMMARY

Target Description Date Source Target Sub Target Population Stat 8 Ensure that all of the world’s This target reflects the importance TRA National ICT Survey 2.3 Proportion of schools with internet 100% population has access to of providing television and radio 2012 access for educational purposes television and radio services access to the whole population. While 3 To connect scientific and research 3.1 Proportion of public scientific and 100% TV and radio are older ICTs, they centers with ICTs research centers with broadband internet remain very important for providing access. information to people. 9 Encourage the development This target describes the importance TRA National ICT Survey 3.2 Proportion of presence of a national 10 mbit/s of content and put in place of cultural and linguistic diversity to 2012 Internet World Stats research and education network (NREN), by technical conditions in order information Society. 2010 Wikipedia’s Statistics bandwidth capacity (mbit/s). to facilitate the presence and use of all world languages on 3.3 Proportion of scientific and research 19.2% the Internet centers with internet access to NRENs. 10 Ensure that more than half This target reflects the importance of TRA National ICT Survey 4 To connect public libraries, 4.1 Proportion of public libraries with 100% the world’s inhabitants have providing access to, and encouraging 2012 museums, post offices and national broadband internet access access to ICT’s within their use of ICT. archives with ICTs. reach and make use of them 4.2 Proportion of public libraries providing 100% public internet access

Categories & Data Sources: 4.3 Proportion of public libraries with a 70% website Target Sub Target Population Stat 1 To connect villages with ICTs and 1.1 Proportion of rural population covered 100% 2G & 3G, 4.4 Proportion of museums with broadband 100% establish community access points* by a mobile cellular telephone network, one of first to internet access broken down by technology. deploy 4G LTE 4.5 Proportion of museums with a website 50% 1.2 Proportion of households with a fixed 50% fixed telephone telephone and mobile. 99.9% mobile 4.6 Proportion of post offices with 100% broadband Internet access (%) 1.3 Proportion of households with internet 72% access. 4.7 Proportion of post offices providing 100% public Internet access (%) 1.4 Proportion of Individuals using the 85% internet 4.8 National archives organizations with 100% 2 To connect all secondary schools 2.1 Proportion of schools with a television 100% broadband Internet access and primary schools with ICTs. and radio used for educational purposes 4.9 National archives organizations with a 100% 18 2.2 Learners to computer ratio 7:1 web presence. 19

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION I EXECUTIVE SUMMARY

Target Sub Target Population Stat Target Sub Target Population Stat 4.10: Proportion of items in the national 35% 6.7 Level of development of online service 28th rank in archives that have been digitized (%) delivery by national governments. world as per UN e-Government 4.11 Proportion of digitized items in the In process Survey 2012 national archives that are publicly available 7 Adapt all primary and secondary 7.1 Proportion of ICT-qualified teachers in 100% as per online (%) school curricula to meet the schools (%) UAE Ministry 5 To connect health centers and 5.1 Proportion of public hospitals with 100% challenges of the information of Higher hospitals with ICTs internet access, by type of access society, taking into account national Education 2012 circumstances 5.2 Proportion of public health centers with 58% 7.2 Proportion of teachers trained to teach 90% internet access, by type of access subjects using ICT (%)

5.3 Level of use of computers and the 100% 7.3 Proportion of schools with computer‐ 100% internet to manage individual patient assisted instruction (%) information 6 Connect all central government 6.1 Proportion of persons employed in 93% 7.4 Proportion of schools with Internet‐ 100% departments and establish websites central government organizations routinely assisted instruction (%) using computers (%). 8 Ensure that all of the world’s 8.1 Proportion of households with a radio (%) 53% population has access to television 6.2 Proportion of persons employed in 91% and radio services 8.2 Proportion of households with a TV (%) 96% central government organizations routinely using the Internet (%) 8.3 Proportion of households with 96% multichannel television service, by type of 6.3 Proportion of central government 81% service (%) organizations with a Local Area Network 9 Encourage the development of 9.1 Proportion of Internet users by language, Arabic 46% (LAN) (%) content and put in place technical country level (%) Indian 29% conditions in order to facilitate Philippines 7% 6.4 Proportion of central government 52% the presence and use of all world English 4% Other organizations with an intranet (%) languages on the Internet languages 14%

6.5 Proportion of central government 97% 9.2 Proportion of Internet users by language, 18.8% in 2010 organizations with Internet access, by type top ten languages, global level (%) as estimated by of access (%) Internet World Stats

6.6 Proportion of central government 94% 9.4 Number of domain name registrations 13.2 per 1000 .ae organizations with a web presence (%) for each country‐code top‐level domain, domains 20 weighted by population 21

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION I EXECUTIVE SUMMARY

Target Sub Target Population Stat 9.5 Number and share of Wikipedia articles 224,491 in by language. Arabic 10 Ensure that more than half the 10.1 Mobile cellular telephone subscriptions 180.7 world’s inhabitants have access to per 100 inhabitants. ICT’s within their reach and make use of them 10.2 Proportion of households with 50% telephone, by type of network.

10.3 Proportion of individuals using a 99.90% mobile cellular telephone.

10.4 Proportion of individuals using the 85% Internet.

10.5 Proportion of households with Internet 72% access, by type of access.

22 23

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION I EXECUTIVE SUMMARY

Transparent decision making Trends in ICT awards

The United Arab Emirates (UAE) has vastly developed its sectors through engaging into open discussions and The following highlights some of the key national brainstorming sessions with its stakeholders and most importantly the public. The outcome would lead to a and regional ICT awards events that the UAE higher level of enhancement to the sectors in concern. The UAE’s strong belief in transparent decision making participates in to aid development and encourage has recently been reflected through the recent UAE Cabinet ”National Brainstorming Session” on December the cycle of innovation and excellence within the 7th, 2013 at Sir Bani Yas Island in Abu Dhabi that was led by H.H Sheikh Mohammad bin Rashid Al Maktoum, UAE. Vice President and Ruler of Dubai. BEST M-GOVERNMENT SERVICE AWARD tagging #uaebrainstorm in posts. The award originates from the recent mGovernment initiative launched of May 2013 by H.H Sheikh Upon reviewing the thousands of ideas that were Mohammed bin Rashid Al Maktoum, Vice The award’s main category is recognizing the best brought to attention during the brainstorming President, Prime Minister and Ruler of Dubai. The government service award via mobile phone that session several conclusions were made onto how to award encourages government entities to provide originated from the similar criteria of “the best improve the UAE educational wherein ICT will play innovative and cutting-edge solutions through government service award via mobile phone” a vital role: smart phone applications and mobile phones. that was previously launched in May 2013 by Consistently, the award also aims at guaranteeing His Highness Sheikh Mohammed bin Rashid Al • Scrapping the preparatory year at university and accessibility to public services through a transparent Maktoum, UAE Vice President, Prime Minister and developing subjects at secondary school level to and cost effective platform. Ruler of Dubai.. The award includes the following match university requirements. set of categories, namely: • Making teaching a more attractive option, with The award has the following categories: UAE Federal career progression and incentives. government; local government; Arab region and • Best Service • A licensing system, similar to that in western the World and students category which is open • Best Partnership with the Private Sector countries, for those who want to become for all UAE university students to submit work that • Best Internal Cooperation for Improvement teachers. has been developed in cooperation with another • Best Shared Service • A new system for evaluating and ranking government entity. The m-Government award will • Best Partnership with The Public universities. focus on any government service delivery solution • Best Service Centre Several ideas, proposals and posts were received • Assessment of educational performance at provided via the mobile phone using smart phone • Best Improvement Leader through H.H Sheikh Mohammad’s portal and nurseries. applications, mobile web applications and SMS • Best Service Star through social networking channels that are • Ridding the need for students to choose solutions. The winners of this award are announced • Best Improvement Team captured by the Dubai Media and PR Office in between science and arts streams early in in the annual Government Summit. • Best Director of Service Centers which within three days 65,000 were collated. Such secondary school. an assembly of ideas and creative solutions aimed at SMART GOVERNMENT AWARD The evaluation and assessment will be in accordance the development of health and education sectors As for health session that took place on the ‘The Hamdan bin Mohammed Award for Smart with the internationally recognized standards of in the . second day of the National brainstorming Government’ aims at inspiring and honoring the Dubai Model for government services. The award session, the Cabinet discussed quality of service, Dubai government agencies that achieve milestones is extended to involve public voting by providing Through government portals, suggestions were developing specialized care, raising the efficiency and sustainable improvement in public services. In customers of Dubai, and expatriates the submitted at www.uaepm.ae. Video emails were and competency of healthcare staff and making addition to awarding the centers that provide the chance to vote for the best initiative of service sent to [email protected] while twitter the career more attractive while looked at matters service, the awards aims to highlight the work of all improvement, hence, relating government efforts and Instagram were an alternative method of including measures needed to limit the spread of public service providers and celebrate their active to the public opinion. 24 communicating with the government through disease. role in creating the changing yet positive trend. 25

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION I EXECUTIVE SUMMARY

GCC E-GOVERNMENT AWARD The UAE & international ICT events

THE FIRST UAE ECOMMERCE SUMMIT Several topics were discussed during the summit Hosting both high caliber international and such as mCommerce strategies, eCommerce domestic expert speakers, the first UAE eCommerce security, eCommerce competition, networking Summit took place in September 9th, 2013 in business opportunities, international business The UAE hosted the third GCC eGovernment in which eGovernments of participating members Dubai where the latest trends in eCommerce and expansion, market regulations, elimination of Award, Conference and Exhibition in December have emerged and enhanced their current activities. innovations were discussed.. eCommerce barriers and boosting eCommerce 2013. As a national expert in the field of ICT, the Categories of the award include: consumers’ confidence and online protection. Telecommunications Regulatory Authority (TRA) The annual event tackles the latest innovations encouraged all government entities to actively • Best Government eService for Citizens and in the eCommerce sector and promotes the The summit featured a digital showcase that participate and showcase UAE unique achievements Businesses digital economy in the UAE. Hosted by the brought together exhibitors that presented their in e-government services and applications. The • Best Government Interoperable eService for Telecommunication Regulatory Authority (TRA) creative ecommerce solutions under one umbrella. TRA hosted the award ceremony along with the Citizens and Businesses the event gathered government entities eBusiness, Delegates from all around the regional and conference and exhibition during the second week • Best Government-to-Government Shared eCommerce, eRetailers, eMarketers, SME and international arena attended the summit classified of December over a three day period. The three Service industry leaders, experts and entrepreneurs to as government officials, eMarketers, entrepreneurs, day event is consistent with the Gulf Cooperation • Best Government Portal discuss and highlight latest developments and business owners, professional, researches and Council’s vision aimed at promoting knowledge • Best Application for Smart Devices eInnovations drivers and enablers in the sector to experts. The digital showcase provided a five minute based economies and societies. • Best Government eParticipation Practice facilitate ebusiness and entrepreneurs challenges opportunity for each of eight leading eCommerce • Best e-Initiative and concerns. and eBusiness UAE-based entities to demonstrate 26 The event provided deep insights into the methods and display their latest innovations. 27

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION I EXECUTIVE SUMMARY

Dubai EXPO 2020

Dubai recently won its bid to host the Expo 2020 Dubai has always been well known for whereas a The World Expo in Dubai in 2020 would be the first unique platform for a global community to meet to be held in the MENASA (Middle East, North and explore their creativity and pioneering solutions Africa and South Asia) region and the exhibition will will be made available. Three subthemes will build create a platform for connectivity to help pioneer the overall portrait of the Dubai Expo 2020: new partnerships for growth and sustainability for the future. Sustainability - lasting sources of energy and water

THEME – Connecting Minds Creating the Future Mobility - smart systems of logistics and His Excellency Mohammed Ibrahim Al Shaibani, The theme that has been sought for the Expo 2020 transportation Director-General of His Highness the Ruler’s Court reflects the UAE and Dubai’s rapid development. of Dubai, who serves as Deputy Chairman; Her Similar will be the energy and positivity that the Opportunity - new paths to economic development Excellency Reem Al Hashimy, UAE Minister of Expo site will be built upon to host all members State and the Committee’s Managing Director; His that will participate during the 6 month exhibition. BID COMMITTEE Excellency Mattar Mohammed Al Tayer, Chairman Reporting to the UAE Vice President, Prime of the Roads and Transport Authority; His Moreover, the nation is logistically ready to host the Minister and Ruler of Dubai, His Highness Sheikh Excellency Hussain Nasser Lootah, Director General World Expo through its state-of-the-art and highly Mohammed bin Rashid Al Maktoum, the Higher of Dubai Municipality; His Excellency Helal Saeed advanced infrastructure, whereas two thirds of the Committee on Hosting the World Expo 2020 is Al Marri, CEO of Dubai World Trade Centre and world’s population lives within an eight hour flight working on the bid under the chairmanship of Director General of Dubai Tourism and Commerce from Dubai and eighty thousand hotel rooms will Dubai Civil Aviation Chairman and Chief Executive Marketing; and Major General Khamis Mutar Al be gracefully accommodate the Expo 2020 visitors. of Emirates Group His Highness Sheikh Ahmed bin Muzainah, Deputy Commander General of Dubai 28 The site will provide a connectivity theme that Saeed Al Maktoum. Police. 29

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION II REPORTING ON EACH ACTION LINE

mGovernment Dubai Smart City

Telecommunications Regulatory Authority (TRA) Dubai Government

Objective: Objective: The m-government project was initiated by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice Launched by His Highness Sheikh Mohammed President and Prime Minister of the UAE and Ruler of Dubai. The initiative aims at transforming the UAE bin Rashid Al Maktoum, Vice-President and Prime government into a mobile version within two years. The aim of the Mobile Government initiative is to provide Minister of the UAE and Ruler of Dubai, the Smart government services and information through mobile phones and other advanced technological means. City project aims to ensure that government services will be accessible, quick and efficient through the Description: use of hi-tech smart devices. MGovernment is part of his vision to offer convenience to people by facilitating access to services wherever they are and at any time without the need for queuing up at government offices. The TRA issued the Description: mGovernment guidelines which provide guidelines to the security of e-government applications; planning Smart City will transform Dubai into a smart city and setting priorities; usability; user experience; content and interactive features. This was also accompanied where education, healthcare and general security by the launch of the ‘Best mGovernment Service Award’ which aims to encourage government entities to will be managed via smart systems. The project provide innovative solutions in the form of smart phone applications. will enable the public to interact with public [Further detailed Information can be found in Section III] departments using smartphones any time, any day of the year. Dubai Smart City is collaboration between the emirate’s public and private sectors.

According to the project philosophy, the population would be core of the current project through the provision of advanced infrastructure and the fiber optic network and high-speed wireless internet. The new project will also provide new information His Excellency Mohammed Al Gergawi, head of the on weather, traffic, transport, health and education Sheikh Mohammed Executive Office, who serves smart services, as well as entertainment and tourist as Chairman of the Higher committee; including services such as aviation services, restaurants among Sami Dahen Al Qamzi, Director General of Dubai’s others. Department of Economic Development, Major General Khamis Mattar Al Mazeina, Acting Chief Reporting to the UAE Vice President, Prime of Dubai Police, Ahmad bin Humaidan, Director Minister and Ruler of Dubai, His Highness Sheikh General of Dubai eGovernment, Helal Saeed Al Mohammed bin Rashid Al Maktoum, the Higher Merri, Director General of Dubai’s Department of Committee on Hosting the World Expo 2020 is Tourism and Commerce Marketing, Abdullah Abdul working on the bid under the chairmanship of Rahman Al Sheibani, Secretary General of Dubai Dubai Civil Aviation Chairman and Chief Executive Executive Council, Ahmad bin Bayat, Chairman of of Emirates Group His Highness Sheikh Ahmed bin du, Awad bin Hader Al Muhairi, Ahmad Julfar, CEO Saeed Al Maktoum. of etisalat, and Dr Amina Al Rostamani, Group CEO 30 of Tecom Investments. 31

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION II REPORTING ON EACH ACTION LINE

WAAS Ankabut Semi-Autonomous Mobile Robotic System

Abu Dhabi Education Council Khalifa University ICT Fund

Objective: Objective: ADEC has rolled out, in association with a Network and System Service Provider, the Wide Area Application The Semi-autonomous Mobile Robotic System Services (WAAS) that will enable the growth of networks for educational purposes. project aims at developing a semi-autonomous mobile robotic system for urban search and rescue This cost effective approach will also enhance ICT connectivity for educational institutes as part of the wider (USAR) missions which are usually dangerous and national e-strategies. time consuming. USAR situations include buildings under fire, collapsed buildings and other urban The solution will provide 270 public schools in the with Wide Area Network Objective: disasters. (WAN) optimization solutions that will accelerate the use of applications over WAN, provide local hosting Ankabut is the United Arab Emirates (UAE) of branch-office IT services and reduce the bandwidth and latency problems. The project aims at improving National Research and Education Network (NREN) Description: the learning experience of students in educational institutions and allows staff to develop themselves hence offering academic institutions across the country Robots can act as substitutes where possible enhancing the overall performance of the educational sector. access to non-commercial, high-speed connectivity to access unreachable or unexplored areas and other education networks both locally as well and reduce the workforce requirements and This is accomplished through relevant solutions that will improve and provide connectivity to all educational as globally. unwanted collateral and fatigue. This project will institutions involved while enhancing the bandwidths that are currently available. also involve the development of robot system Currently, about 75,000 higher education students, that can collaborate autonomously to negotiate Description: faculty members and administrators are connected compromised and collapsed structures, find victims Three years ago, ADEC began an ambitious project to raise the entire Emirate’s standard of education by to the network out of about approximately 125,000 and determine their conditions, produce practical encouraging the design and production of ICT equipment and services so that everyone has easy and throughout the UAE. maps of their locations, identify hazards, process affordable access to them. This was conducted by investing in a next-generation education IP infrastructure sensors and communicate with the command and optimizing connectivity among major information networks whereas ADEC began furnishing computing Description: control base to allow human rescuers to quickly devices to teachers and administrative staff at every school, and supplying every classroom with a computer, Recently Ankabut signed an MoU with a leading locate and extract victims digital “smart board,” and projector. The Council finally decided to install the WAAS solution to deliver an value added distributor to deploy a service grade, optimal experience for administrators and teachers as they access HR and ERP business applications from managed unified communication service, based anywhere on the WAN, streamlining processes and enhancing productivity. on a latest Real-presence platform. The managed service is for the exclusive use by Ankabut and its members to connect within the network and with other institutions within the UAE and abroad. Phase 1 will enable up to 10,000 members from Ankabut and its partners, to reach and connect with anyone easily with a single click, from any platform, powering rich media communication and sharing content and programs to increase productivity. 32 33

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION II REPORTING ON EACH ACTION LINE

Amakin UAE National Observatory Ayaadi Electronic Library

Dubai Municipality ICT Fund Etisalat

Objective: Objective: In particular, the project provides a platform for: Amakin aims at facilitating the organization of Ayaadi Etisalat believes that knowledge is power. 1. Sharing knowledge real estate and districts in Dubai while support Sharing this knowledge with others will lead to 2. Intellectual development the growth of the real estate market through ICT deeper community participation and engagement. 3. Encourage reading and Knowledge building technologies. The project aims at developing the intellectual 4. Self-development capabilities of students via access to self- Description: development books and online education resources A reading competition, connected to the Ayaadi The Dubai Municipality, part of Dubai Government while establish sustainable multi-purpose access Electronic Library, organized by Ayaadi Etisalat has launched the New Amakin Viewer that points, digital libraries, that are free-of-charge for and in cooperation with the strategic partner, The is a comprehensive portal for all geographic users in order to share and spread knowledge using Ministry of Education aims at encouraging students information and data covering the Emirate of electronic means. to read and engage in self-learning, focusing of self- Dubai. It provides detailed data of lands, landlords Objective: development, language and other skills to utilize and geographic address information in addition The UAE National Observatory is to advance Description: their time for productive activities to expand their to the building regulations and mechanisms to and facilitate scientific research in astronomy The library will organize various interactive knowledge. inquire about all geographical data for the emirate. and astrophysics in the UAE, promote a solid competitions to encourage students to read more Moreover, Amakin aims to create an excellent city astronomical base in the UAE, encourage scientific and enhance their intellectual capabilities and Ayaadi Initiative focuses on programs that advocate that provides essence of success and comfort of literacy and boost UAE nationals’ interest in this broaden their mental horizon. The e-library portal the national CSR of Etisalat through education, sustainable living through its smart service. area. includes applications on smart phones and tablets health, and social projects. The programs are also aimed at developing the student’s intellectual skills affiliated with the development of the intellectual Description: by providing them mobile access to vital learning capabilities of the youth that would enable them The project will facilitate scientific research and resources such as books, newspapers, research and to assume future responsibilities. Intellectual promote a solid base of astronomy in the United academic papers. development & youth empowerment. Arab Emirates (UAE), as well as support regional and international common astronomical research projects in order to raise public awareness in astronomy and space sciences. The UAE national observatory will be the figure head astronomy facility in the Arabian peninsula. The project will nurture collaboration and advice on other observing structures, in Saudi Arabia, Southern Iraq, or Jordan.

The UAE National Observatory will also create a path for future projects that are currently in planning phase such as the Space and Astronomy Academy that will offer courses in astronomy and a Science Centre are expected to be constructed after 34 the national observatory is completed. 35

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION II REPORTING ON EACH ACTION LINE

Smart Learning Direct Alarm System Smart Passenger

Mohammaed Bin Rashid’s Smart Learnig Dubai Civil Defense General Directorate of Residency and Foreigners Program Affairs of Dubai

Objective: technology in innovative ways to have a positive Objective: Objective: The Smart Learning Program is a key element impact on affective factors of learning such as The Dubai Civil Defense has launched the 24x7 Direct General Directorate of Residency and Foreigners in achieving the UAE Vision 2021 which aims at student motivation and engagement. Alarm System in all public and private buildings and Affairs of Dubai is to launch a ‘smart’ service to ease ensuring First Rate Education in which all Emiratis establishments in Dubai while making it mandatory travelers’ entry and exit across the airports borders will have equal opportunity and access to first- Description: for implementation. The system will allow the DCD in Dubai. Smart Passenger will allow them to sign in rate education. The initiative aims to shape a new The project will be able to optimize the use of to actively monitor all buildings in real time for life through an eGate without the need to show their learning environment in public schools through technology in the universities and colleges to and safety alarms. E-Monitoring of this magnitude passport or ID. the launch of ‘smart classes’ that will provide every bring a qualitative leap in knowledge, enhancing will strengthen the safety infrastructure of the city student with an electronic tablet and access to the capabilities of students to address future to increase safety measures. Description: high-speed 4G networks by 2017. challenges. It will help them start a new career As part of the Dubai Smart City e-Transformation path in science and technology and open up new Description: initiatives it will meet requirements to increase the The Program’s main objective is to positively affect avenues for innovation and excellence and allow The systems will link buildings using remote number of tourists to Dubai by up to 20 million education outcomes by profoundly updating them contribute to building a knowledge-based communication technologies such as GPRS and GPS in 2020. A system upgrade will be installed into learning environments with respect to blended community. and provide real time information in regards to the the e-gate that would allow the identification of forms of teaching & learning, student-teacher buildings’ emergency statuses. The full integration passengers by getting their biometrical scan once interaction, management of teaching & learning, [Further detailed Information can be found in of this system also includes alarms to the nearest they walk in. The smart gate will work on e-passport, amongst other pedagogical features. It will also use Section III] operations centers that will provide an automated identity card, Emirates’ gate card or smart phone evacuation and alert plan and the easiest route to applications and take 20 seconds to proceed with the physical location of distress. the transaction.

36 37

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION II REPORTING ON EACH ACTION LINE

Cyber C3 Program IPv6 Strategy Project

Khalifa University Telecommunication Regulatory Authority

Objective: Objective: The Cyber C3 program is an initiative of knowledge security and encourages their use by all parties The UAE IPv6 Strategy and Action Plan have been its subscriber base; indeed, service providers locally point. The program consists of cyber safety awareness concerned through linking the topics & case studies defined to raise the awareness and promote the and globally are already experiencing the pressure of by preventing, detecting and responding to cyber- mentioned in the Cyber C3 curriculum with the adoption of IPv6 in the UAE to achieve an IPv6 the IPv4 depletion and are resorting to short term crime and misuse of ICT, Moreover, the program UAE cybercrimes laws that was announced in 2006. ready UAE ICT market landscape where ICT service workarounds such as more efficient IPv4 utilization contains a certification program and website portal This will provide a solid foundation for cybercrime providers provide their services over IPv6 and ICT practices while implementing IPv6 adoption plans that promotes user education and awareness about fighting at a national level. services users consume ICT services over IPv6. to ensure IPv6 readiness on the medium to long online privacy and the means of protecting privacy. terms. Private sector businesses will also have to The Cyber C3 program components focuses on the The Cyber C3 curriculum highlights the UAE Description: adopt IPv6 for similar business reasons such as UAE government initiatives in frightening Common initiative that was run by the Khalifa University to Internet Protocol version 4 (IPv4), a fundamental making their e-services available to IPv6-only users Forms of Digital Security Breach such as identity establish the Cyber Operations Center of Excellence. building block of the Internet, is considered a finite and ensuring the ability to perform e-transactions theft, phishing emails, hackers, crackers, cyber The aim is to help develop expertise in cyber- resource that has reached depletion levels. While with partners over IPv6. stalking and internet predators. operations, particularly in dealing with the security internet stakeholders worldwide have long started and risk issues increasingly faced by the Critical optimizing the use of IPv4 addresses, Internet In addition, During September 8 - 12th 2013 the Description: National Infrastructures (CNI), Industrial Control Protocol version 6 (IPv6) is considered the only TRA conducted the fourth IPv6 (internet protocol The Cyber C3 program provides good practices in Systems (SCADA) and the Critical Information foreseen and long-term sustainable solution for the version 6) Roadshow for UAE Government entities. the field of information security and network Infrastructures (CII). depletion of IPv4. As a result of the IPv4 depletion Hosted at the Authority’s Dubai office, the bespoke at RIPE NCC, UAE internet stakeholders with a high training program was provided by RIPE NCC, the need for IPv4 addresses (Enterprises and Businesses Regional Internet Registry (RIR) for Europe, the in particular) are expected to experience more Middle East and parts of Central Asia. The roadshow strict IPv4 allocation practices by Internet Service aimed at facilitating the UAE’s migration in internet Providers. Consequently, the Telecommunications usage from IPv4 to IPv6. Regulatory Authority (TRA) of the UAE, and in line with its mandate, has embarked on September The ultimate goal of the IPv6 training is to relay to 2012 on the UAE IPv6 Strategy Development participants the importance of adopting this latest project which aimed at defining a national IPv6 internet protocol in their networks and to help build Strategy and Action Plan to prepare the UAE for the technical capacities to accommodate the various looming IPv4 depletion and to secure the healthy applications and services. Enabling participants to levels of growth and development that have long gain practical expertise in handling IPv6, the TRA characterized the UAE’s ICT sector. also provided a virtual laboratory for the group allowing them to prepare networks and testing From a governmental perspective, the adoption of their settings as per the global scenarios. Covering IPv6 ensures future IPv6-only connected citizens and IPv6 transition mechanisms, routing, addressing and residents are able to access e-Government services security issues, the IPv6 training program includes over IPv6. From a service provider perspective, the important modules on IPv6 monitoring, security, 38 adoption of IPv6 ensures the progressive growth of access, servers and applications. 39

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION II REPORTING ON EACH ACTION LINE

UAEIX Smart Investor

Telecommunication Regulatory Authority Sharjah Economic Development Department

Objective: GCC region. It is built on a fully redundant switching Objective: The UAE-IX main goal is to promote keeping local platform located in a neutral secure datacenter in Smart Investor application facilitates investor based on their industry type to run any business traffic exchanged locally. The UAE-IX and other Dubai. relations and communication with the Sharjah inside Sharjah. SEDD is also responsible of regulating similar initiatives in the region plays a vital role in Economic Development Department. economic relations and providing maximum changing the traffic behavior from having 96% long- The new IX will reduce latency times by up to 80 support to customers by providing simplified hauled from Europe, U.S and Asia to 40% by 2016 Description: procedures and efficient services. and 20% by 2018. Sharjah Economic Development Department - SEDD is the first local economic department in the The Economic Development Department of Sharjah Description: per cent and costs by up to 70 per cent for GCC United Arab Emirates (UAE). SEDD is responsible for has launched the Smart Investor initiative that will UAE-IX was launched because more than 96% of providers. UAE-IX delivers a highly available local applying economic undertakings and to control all allow investors to access their e-services through the Internet traffic in the Middle East is being long alternative for regional traffic exchange, localizing economic practices in the . SEDD mobile devices and print their payment vouchers hauled from Europe, USA and Asia pacific and Internet content. It will dramatically improve prepares economic plans, conduct market research while renew business licenses and view details such mainly delivered through high latency sub-marine routing efficiency and the quality of the Internet in finding and implementing the latest investing as commitments and warehousing. The developed cables that are prone to cuts. UAE-IX project is a experience for end-users. techniques to facilitate investors. All individuals, solution will allow users to communicate with neutral Internet traffic exchange platform that companies or corporations have to get commercial, the SEDD through SMS and via email through the interconnects global networks and, above all, [Further detailed Information can be found in industrial or service licenses from SEDD application. network operators and content providers in the Section III]

40 41

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION II REPORTING ON EACH ACTION LINE eAgriculture: Sustain agriculture sector in Abu Dhabi eGovernment: My e-Identity through smart irrigation system eEmployment: PWD Employment (El Kayt)

Dubai Smart Government Abu Dhabi Food Control Authority Community Development Authority

Objective: Objective: Dubai eGovernment and the Emirates Identity Elkayt Employment Program is devised to include Authority launched the ‘My E-identity’ initiative People with Disabilities over 18 years old within the that will enable the public to avail the services of job market, in both the public and private Sectors. 20 government bodies through the mobile phone Objectives: This program aims at providing those individuals or the Internet by using their Emirates ID card from The objective was to introduce wireless soil with equal and fair opportunity to find jobs suited Q4 2013. moisture sensors in Abu Dhabi crop production to their particular skill level, academic qualifications after intensive evaluation of the system to be and physical abilities. El kayt also provides People Description: conducted with regard to accuracy; precision; with Disabilities with the appropriate training to Emirates Identity Authority (EIDA) is an inde and irrigation use efficiency as compared to the enhance their personal skill set. In addition to raising spendent federal authority that is responsible for common practices. The system showed consistent awareness about disabilities and related topics execution of the Population Register and the ID water saving, which will help to save millions of within the community. card program. EIDA’s activities reside within the cubic meters annually. The results declare these domains of the ministries, naturalization, passports tools are good tool for automatic smart irrigation Description: and entry and residence of expatriates, the scheduling which provides growers with practical El Kayt has been launched by the Community organization of births and deaths, the organization solutions for profitable and sustainable agriculture. Development Program part of Dubai Government. of labor affairs and the amending laws thereof, El Kayt provides the following services: in addition to decrees related to the General By combining sensor technology, internet and • Candidate assessment: To facilitate their Authority of Information and civil service at the scientific knowledge, growers can continuously transition into the workplace federal government. monitor and fine-tune their production process • Interviewing and Resume Writing Techniques: A throughout the growing season. dedicated team is appointed to help candidates The initiative is part of the attempt to move to prepare a detailed resume of their skills and smart government and aims to bring government Description: abilities, as well as their disabilities services round-the-clock through the mobile The smart irrigation system project contributes to • Personal Mentoring: Every candidate successfully phone within two years. The objective is to enable outcomes within the priorities of ADFCA in line hired will be appointed a Personal Mentor to businessmen to avail of all government e-services with the agenda and policy of the Government monitor his/her progress during the first six through the internet or a smart phone using a single of Abu Dhabi 2030 aimed at environmentally month of employment. username and password. Dubai eGovernment, in sustainable development for the farming sector and • Training: Based on the assessment and if deemed team conducts field visits to the candidates’ coordination with all agencies of the government of guaranteeing the safety and supply of food for the necessary, candidates are offered training prior workplaces to ensure they are accommodating Dubai, currently offers more than 1,500 electronic emirate and match with the national vision to meet to their employment. of their disabilities. services to customers in various sectors (health, the Sustainable agriculture. • Professional Consulting Services: The team • Raise Awareness about Disabilities to respective education, electricity, water, communications, provided professional consulting services employers licensing cars etc. ), through the websites of the Water conservation is a growing issue in UAE due to to candidates before and after they join the • Personal Mentor Training: The team offers government agencies. increased demands from a growing population. One workforce to further enhance their performance training services to personal mentors enabling of the areas with the largest potential for reducing and productivity. them to address the special needs of People 42 water consumption is the agriculture sector. • Ensure Candidates Welfare at Work: The with Disabilities. 43

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION II REPORTING ON EACH ACTION LINE

eScience: Think Science Program eBusiness: eMart

Emirates Foundation Dubai Land Department with a safe and secure channel to complete their transactions online. Buyers have the option to use Objective: Objective: their credit cards or bank transfer from any of the ‘Think Science’ focuses on encouraging young Dubai Real Estate Market (eMart) is an online portal; banks around the world to the partnered banks Emiratis, between the age of 15 and 24 years, to specially designed for real estate professionals to list with the payment gateway (Noqodi). choose science for their studies and career path. their properties for sale and rent in Dubai. The new system provides public with number of e-services Description: allowing them to search for properties listed for sale eBusiness: Tejuri Think Science Program is a multi-dimensional or rent, communicate with landlords, brokers and scientific themed project that allows students management companies and also complete sale Dubai World to expand their knowledge in sciences using transactions online without the need for multiple ICT solutions. Through the use of peer-to-peer visits to Dubai Land Department. Objective: technologies and efficient information collection TeJURI aims at facilitating retail through the and dissemination the project will allow the built Description: elimination of physical need of retail space while of scientific data that will be utilized knowledge The launch of the innovative initiative that ensure the security of trade using ICT solutions. production and educational purposes. guarantees transparency and credibility in all data in line with the vision of the Government of Dubai Description: The program is established to respond to the coincided with the LD winning a coveted World TeJURI, launched by Dubai World and supported nation’s demand for science talents. In addition, to Bank recognition in Oct 2013. by Dubai’s Department of Economic Development support creating a National Scientific Critical Mass (DED), aims are bringing Dubai’s retailers selling a capable of participating in science-based policy The portal also seeks to create a comprehensive large selection of products to one another in one making and utilizing Science and Technology in set of globally outstanding options to attract secure, convenient and 24/7 online portal in order to helping society to prosper. real estate investors; LD is offering a system with take smart decisions. The DED intends to promote complete transparency and full credibility while the benefits of trade and the use of e-business Think Science has three interrelating projects: giving tenants, owners and brokers full operational through its newly launched portal. TeJURI requires • “Think Science Competition” which aims at efficiency and reliability. all retailers to comply with consumer protection have an online retail presence with minimal capital launching nationwide competition to explore codes provided by the Ministry of Economy (MoE) expenditure. It provides a convenient and safe virtual scientific talents. eMart acts as a trusted single point of access and to be registered by the DED. shopping mall experience for consumers to buy • “Think Science Ambassadors” which will inspire, to properties information for owners, brokers, a product from a retail store of their choice. They encourage and recognise youth to further developers, investors and management companies. The portal will allow retailers to invest lower capital are able to compare prices, promotions, offers and develop their knowledge and analytical thinking It also allows users to interact directly with the and increase their customer bases in comparison shop their desired product, just as they would in a and participate in solving local and global portal and other users through sale and rent to bricks and mortar malls. This in turn will mall, but with a simple click of a button. Tejuri.com technological issues. channels. All interaction channels operate under a provide private sector stimulation while foster to currently has signed-up with over 100 international • “Think Science Connect” which will be a set of laws and regulations enforced by Dubai Land new applications to materialize into partnership and local retailers that represent over 150 brands. platform for youth interested in science and Department (DLD). between users. The site trades in line with global e-commerce best will also create a talent bank of science related practices, delivers the highest levels of security and professionals in support of local industrial All financial transactions will be processed through The online mall is not an e-store of various availability, and is powered to sell in more than 190 44 growth. the e-payment gateway (Noqodi), providing users products, but a platform for actual retail stores to countries. 45

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION II REPORTING ON EACH ACTION LINE

eEnvironment: Hadreen Campaign- Green Bill eHealth: Malaffi

Dubai Water and Electricity Authority (DEWA) Abu Dhabi Health Services Company (SEHA)

Objective: The initiative aims to protect natural resources and enhance efficiency, under the ‘Hadhreen’ campaign, announced by DEWA to highlight the services provided to its customers in accordance with the highest international standards. DEWA has set goals to achieve the highest levels of customer satisfaction. Hadhreen highlights the easy access for customers to DEWA’s customer service centers.

Description: The GreenBill is an electronic version of the regular paper bill, which customers receive monthly via email, reducing paper consumption and driving environmental awareness. DEWA is encouraging its customers to take advantage of the electronic services it offers, and familiarise themselves with the wide range of offerings, by including the GreenBill communication messages in a number Objective: patients’ safety. The system also ensures that the of campaigns that DEWA undertakes. Under The initiative aims to enhance the provision of time spent gathering information is cut down. Hadhreen, customers can access a range of options healthcare services to students through achieving a Apart from eliminating paper dependent manual for e-Services, Mobile services, Green Bills, easy ‘one patient, one comprehensive health record’ for processes for school nurses, the system eases the payment of bills, making suggestions and addressing 111 public schools in Al Ain and 31 in the Western generation of statistical reports, secures and backs- complaints, if any. This in turn is expected to reduce Region for the current academic year. up information, creates chronic disease alerts, allows time and effort for DEWA’s customers. Hadhreen for early intervention, while validating the role of is an overarching communications platform for Description: school nurses in facilitating communications with DEWA, whereby future products and services will & Night - At Your Service, As Always Been’ whereby Ambulatory Healthcare Services (AHS), a part of SEHA facilities. The Malaffi system, in addition to reflect focus on customer service excellence, which DEWA demonstrated its support to customers the Abu Dhabi Health Services Company (SEHA), being eco-friendly, provides convenient and quick are highlighted in this initiative. It is also in line with around-the-clock. The new strategic approach announced plans to roll out Malaffi, SEHA’s digital access for medical staff to the electronic medical the Government of Dubai’s efforts to strengthen takes it one step further by demonstrating DEWA’s health record system, across 142 public schools in registry documents that includes its sizeable data a culture of excellence across all organizations proven competencies and its commitment to Al Ain and the Western Region in the United Arab base of some 230,000 patients. The electronic and, as a utility provider similar to DEWA’s service enhancing them beyond customer expectations. Emirates (UAE). medical registry documents provide details of standards that are best demonstrated through patients’ symptoms and date or duration of illness. strong customer relations and customer service The initiative underlines DEWA’s commitment Malaffi, which adheres to the legal, regulatory excellence. Hadhreen - At Your Service builds on to the community, environment and sustainable and accreditation requirements of Abu Dhabi, is a Relevant details such as blood type and medicine DEWA’s earlier customer service initiative ’365 Day development. unified suite of digital solutions that help streamline prescribed, x-rays, and all other examinations related 46 processes, reduce administrative costs and improve to the patient are also recorded. 47

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION II REPORTING ON EACH ACTION LINE eHealth: Weqaya Disease Management Program eHealth: Schools for Health eHealth: Sheryan

Health Authority Abu Dhabi Abu Dhabi Health Authority

Objective: Objective: ‘Weqaya’ aims to tackle no communicable diseases The HAAD Schools for Health Program is dedicated with an initial focus on cardiovascular disease to the health and well-being of the school students (CVD, including diabetes) through the use of ICT in the Emirate of Abu Dhabi. The health program solutions. aims at promoting the health and well-being of children and adolescents improve access to Description: appropriate school health services and enable As the designated ‘Health Custodian’ for the Emirate, children and adolescents to develop healthy the Health Authority of Abu Dhabi (‘HAAD’) has behaviors to prepare them for all life stages. created a novel program called Weqaya (Arabic for “prevention”) comprises iterative screening, Description: evidence-based care plans, and coordinated actions HAAD foresees the links between health and across the health sector and other key sectors education are well established. Healthy children (nutrition, physical activity and tobacco control). are better able to learn, and strong health is highly associated with higher educational achievement. To date, around 95% of adult Emiratis have been We therefore work very closely with education and Dubai Health Authority medical experts is a serious challenge to achieve screened (n ~ 200,000) with much now receiving healthcare professionals to improve the health and this goal, particularly since Dubai is competing with quality care; a second round of screening begins learning outcomes for children and young people Objective: many other countries destinations for healthcare afterwards. Weqaya is IT-enabled with critical health and make schools a healthy place to learn, work and Sheryan is a system for issuing licenses to individuals professionals. data sitting in a comprehensive, unified HAAD play. to practice medicine in Dubai and for licensing database ; the use of technology helps enable both of medical establishments and investments in Sheryan system is an integrated online service appropriate standardization and scale-up. Moreover, The portal provides information that is disseminated the healthcare sector. The system allows those where an applicant submits an application through since HAAD has invested in the technology, DMPs by several physical and health care educators. The who practice medical professions to finalize all the DHA website for verification. The system also have a strong, unified platform for action which Schools for Health portal provides guidelines to procedures for obtaining the necessary licenses in allows professionals to apply for tests in the nearest HAAD makes available without charge. The data all age groups through its “Eat Right & Get Active” Dubai from anywhere in the world, thus sparing location affiliated to Prometric testing centres, platform also facilitates performance monitoring, series as well as “Oral Health” dentistry series. The them the headache and expenses of first coming considering that the Sheryan system is electronically enabling feedback and continuous improvement to Eat Rights 7 get Active campaigns provides students here. This also applies to investors interested in linked with the testing system. At a customer the program. As a unified health regulator, HAAD in schools with electronic evaluation tools, manuals, opening private hospitals and clinics as they can service level, the most important facilities include has been able to drive innovation in regulation and posters, activities for kids through electronic means, apply for the required license for their medical completing transactions speedily and sparing the incentives to help drive for measurable impact. In animated videos and the documentary film. establishments directly through this service. licence applicants’ efforts, travel costs and burdens. this context, HAAD seeks to create a novel market for disease management programs (‘DMPs’) in the Description: Emirate building on lessons from other markets. The Dubai Health Authority (DHA) has launched Since its release in October 2011, Sheryan has the Sheryan services as a comprehensive online executed more than 102,000 permits for individuals system for licensing professionals and medical and corporates. The average number of applications establishments in Dubai. This has come in light received daily is between 600 and 1000. 48 that the selection of qualified and professional 49

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION II REPORTING ON EACH ACTION LINE

eLearning: e-Citizen Program eLearning: Duroosi Re Captcha

Etisalat ICT Fund then printing, publishing and distributing them. • Marketing and distributing these translations to Objective: Objective: encourage reading. Duroosi provides an interactive educational tool for Re Captcha aims at preserving Arabic content and • Treating translators as professionals and trying high school students that accommodates to their enhancing linguistic presence on the internet. to enroll more talented translators. visual learning abilities and enhances their level of • Diffusing knowledge by creating bridges knowledge in several topics. Description: between Arabs and other cultures. The project “reCaptcha” aims to digitize Arabic Description: manuscripts and improve Arabic content on Description: Etisalat in partnership with the UAE Ministry of websites used by millions in the Arab region. It will Kalima’s mission is to revive translation in the Arab Education and Google have launched the Duroosi also enable search of Arabic text, including text of World by increasing the number and choice of tutorial videos that will enable students in the manuscripts and books, magazines and newspapers books available to the world’s 350 million Arabic grades 11 and 12 the tools to drive self-learning and any material of historic value. “reCaptcha” also readers. Kalima’s mission grows from the fact that across a wide range of subjects. Videos provided by aims to facilitate the digitization process through Arabic is a beautiful, expressive language, one that tutors handpicked by the Ministry of Education can the participation of Internet users in the Arab should be celebrated and enriched by giving readers Abu Dhabi Education Council and Family be accessed upon students logging in wherein more world, as well as protection of Arabic-language web access to more good-quality translated titles. The Development Foundation than 600 videos are currently available. As part of the sites from online threats. In addition, the project will idea of establishing a translation project arose at the Smart Education scope of Etisalat’s launches in 2013 cover the digitization of Arabic text from national Abu Dhabi International Book Fair in 2007, when the Objective: Duroosi will revolutionize conventional education libraries to preserve old Arabic manuscripts that small number and the poor quality of the translated The eCitizen Program is a free training program tools by providing instant and convenient portions can be searchable via the Internet. This will also books available (mainly focusing on commercial with convenient training sessions aimed at enabling for learning. serve as a guide for searching for specific Arabic subjects) were noted as causes for concern. people to learn how to use computers and the text or phrases within the scanned images of the The project’s key activities include: internet. The program is specifically developed for manuscripts as they become available online. • Translating books from different language into Arabic people with limited knowledge of computers and and opening up new subjects to attract readers. the internet. Kalima Project for Translation • Enlarging the distribution network and Abu Dhabi Authority for Tourism and Culture launching new mechanisms to improve access Description: and reach to all readers. The e-Citizen Program is a strategic initiative Objective: • Holding activities and events related to translation. adopted by the Government of Abu Dhabi that Kalima is a non-profit initiative dedicated to funding • Complete the updating and construction of aims to bridge the digital divide in the society and the translation and publication of high quality works a database for translation and the publishing enable the targeted segment that lacks basic skills to of classic and contemporary writing from other industry in the Arab world. use Internet on a daily basis in e-services to obtain languages into Arabic, in addition to organizing • Organizing campaigns to promote the reading information, products and services and support events and activities related to translation. of translated books. e-learning. Since there is still large proportion of the • Participating in international book fairs such as population that do not have the appropriate skills Kalima encourages the book industry in the Arab the Frankfurt Book Fair, London Book Fair and to access the Internet. The Government proposed World by establishing a platform for cooperation Bologna Book Fair. this program to achieve common goals to advance between Arab and international publishers and • Supporting and complying with intellectual the skills of usage level in computer and Internet in fostering a respect for intellectual property rights. property laws and encouraging respect for 50 the Emirate of Abu Dhabi. • Translating important books into Arabic and them within the Arab World. 51

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION II REPORTING ON EACH ACTION LINE

IN5 Innovation Hub Abu Dhabi City Guard

Dubai Internet City and Microsoft

Objective: Description: Providing support for entrepreneurs and small HBMeU is an institution with many opportunities businesses, Dubai Internet City and Microsoft on the horizon. Being one of the first movers in announced a partnership on the in5 Innovation e-learning in the Arab World, and having been the Hub, which will use Microsoft software solutions first accredited e-learning academic institution by in an environment that supports entrepreneurship the UAE Ministry of Higher Education and Scientific and cultivates the development of the ICT and Research have given the university a competitive digital media start-up ecosystem in Dubai. The in5 advantage. The University’s commitment to Innovation Hub supports entrepreneurs from early transform education in the Arab World remains stage idea creation, through implementation and strong. The university has a particular focus on areas commercial launch while focusing on developing of particular relevance to today’s Arab World. partnerships and networks in the media. Abu Dhabi Government within Abu Dhabi CityGuard or online on abudhabi. Its mission focuses on lifelong learning and the ae or by contacting the Abu Dhabi Government Description: technological dimensions of education that are Objective: Contact Centre on (800 555). The customer can Dubai Internet City and Microsoft’s partnership becoming increasingly important in an increasingly CityGuard is a mobile application offered for free call the Abu Dhabi Government Contact Centre will support the continuing development of the competitive educational market.. HBMeU has to all Abu Dhabi residents that allows the public to (800 555) to report any technical issue that is thriving ICT industry and entrepreneurship sector much to be proud of and a strong base on which report incidents and submit complaints related to encountered during the usage of CityGuard, or to in the UAE. The agreement highlights DIC ‘s support to communicate its many offerings to their target the Abu Dhabi Emirate directly to the government. provide any feedback regarding the application, its for Microsoft’s business partners as well as for start- audience and positively contribute to the social and With its slogan “Your City, Your Community, Your features and potential enhancements. ups and entrepreneurs. In5 companies will benefit economic development of the Arab World. App”, CityGuard aims to increase civic participation greatly from the partnership and from the innovative and collaboration between the public and the The aim of the app is to improve government technology provided by BizSparks. The in5 hub will Cloud Campus is the result of a strategic partnership government in order to improve the Emirate at all services and the city image with the help of allow entrepreneurs to set-up their frameworks with one of the Global Learning companies, levels. the public. Therefore, several incident types through Tecom licensing; provide mentorship that specialized in modern learning methods and such as public safety, consumer protection will offer expertise, training, networking and access techniques. Participants have access to over Description: and environmental issues have been identified. to funds. 1,600 interactive online lessons in the fields of Through Abu Dhabi CityGuard, the customer can Participating government entities are the three mathematics, sciences and IT for school students instantly report any incidents around the Emirate Municipalities of the Abu Dhabi Emirate, Abu from first to twelfth grade, as well as business skill by taking a photo, movie or audio of the reported Dhabi Police, Department of Transport, Abu Dhabi development for adults via 180 certified programs in Cloud Campus incident and use an embedded interactive map to Food Control Authority and Health Authority - Hamdan Bin Mohammed Smart University Leadership, Communication, Marketing and Islamic locate the exact geographic position of the incident. Abu Dhabi amongst others. Banking, among many others. Over 600 online Objective: lessons in the English language for all age groups The application automatically creates a case with CityGuard is another cornerstone in the Abu Dhabi Cloud Campus is a ground-breaking yet affordable are provided as well. Program benefits include the Abu Dhabi Government Contact Centre Government’s drive to engage with its customers social online learning program which delivers Academic Support, Certification, and Multi-Screen which promptly assigns the case to the appropriate across multiple channels in order to maximize their e-learning services to all segments of society via Access. government entity for resolution. From open to feedback and collaboration in the service delivery personal accounts on Google+, LinkedIn and closed, the case can be monitored by the customer enhancement process. 52 Facebook. 53

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION II REPORTING ON EACH ACTION LINE

Child Protection Center Strengthen the collaboration on Telecommunications and ICT

Ministry of Interior

Objective: Child Protection Centre (CPC) is operated by the United Arab Emirates (UAE) Ministry of Interior, with a mandate to protect children across the UAE. The CPC’s remit spans a broad range of responsibilities, including educating the public about and making policy/legislation recommendations related to children and transport safety, building safety, bullying, employment exploitation, offender monitoring, the internet and more.

Description: The UAE is the only country in the Middle East region to be a member of the Virtual Global Taskforce (VGT), collaboration between law enforcement agencies, NGOs and industry across the world in the fight to protect children against all your family members are and our Family Group online child abuse. feature allows everyone to communicate at once. If there is an emergency, a Panic Alert is sent and an The UAE MoI is proud to be hosting the 5th biennial email notification to every family member. MOU between the UAE TRA and IDA of and ICT through the signing of a Memorandum of VGT Conference in Abu Dhabi in December 2012, Singapore Understanding (MoU) at the ITU Telecom World which brought together key global figures in online Three Day Event: 2013 in Bangkok, Thailand. policing and technology to help make the internet Targeting teachers and some 250 supervisors of Objective: a safer place for our children. nurseries across the UAE, the initiative is aimed Telecommunications and Regulatory Authority of The MoU pledges both countries’ commitment at raising awareness of violence against children the UAE (TRA) and the Infocomm Development to promoting closer co-operation and knowledge The following lists campaigns conducted by the and will set a model for institutional partnerships, Authority of Singapore (IDA) have strengthened their exchange pertaining to various aspects of Child Protection Center: identify methods for identification of assaults, and collaboration in the field of telecommunications international and regional ICT in the public and CBC Mobile App Solution: set up a system for the reporting of violence against private sectors. CPC Mobile App is designed to help with the children at nurseries. family. The App provides instant communication Description: with family members along with their locations. The initiative will focus on training and explaining Key areas of co-operation include proactive exchange There are even family safety alerts for emergencies. the basic aspects of protecting children from of information relevant to eGovernment and ICT, Preparing for emergencies like earthquakes, floods, abuse and negligence, as well as the legal aspects of co-guidance and co-consultation on preliminary and fire should be an essential part of every family’s supporting victims of abuse and the trainees will be processes related to future enhancements, as well regimen. In event of an emergency, communicating responsible for coordination with the MoI on child as joint research and analysis of information on with families and locating family members can be protection and for reporting any risks to children at new and existing technologies and development of 54 critical. The CPC Mobile App map shows where nurseries. systems and tools. 55

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION III Profiles of Progress

MGovernment Roadmap & Tracks

The fast developments in the ICT and Mobile H.H Sheikh Mohammed stated that all federal and Mobile Government involves a strategic utilization of advanced Information and Communications technologies coupled with strong penetration of local government entities are entitled to implement Technologies (ICT) and mobile technologies for offering public services. The use of mobile technologies is mobile phones around the world has led a number innovative services of mGovernment effectively at the heart of any Mobile Government implementation. Developing a countrywide Smart Government is of countries to seriously consider and adopt this within 24 months and the government is equipped a challenging task for any government in the world. Such effort should first go through a more foundational new trend as a new channel of providing services to with sufficient sources to enable this success. and core set of actions in adopting mobile technologies in public services. citizens. This has resulted in a move from good-old- fashioned eGovernment, based on fixed networks, Mobile government involves adoption of mobile to mGovernment where the governments can business techniques and enterprise mobility in the utilize mobile technologies to enhance as well as public sector. It has three sets of stakeholders the CONCEPTUAL VIEW OF THE ROADMAP to improve eGovernment services. The UAE is industry, service providers and the users. In the no exception. Moreover, the UAE seems to have industry the stakeholders include all businesses in the a robust infrastructure already in place and great mobile value chain from Mobile Network Operators potential to convert mGovernment opportunities (MNOs) to solution and content producers to Attain User Happiness into a big success and create a global leadership in the device manufacturers (i.e. phones, tablet PCs, the area. and Laptops). The service providers include the government entities and other organizations Enable Shared Services This was recently made public when Vice President often supporting them. For example, banks may and Prime Minister of the UAE and Ruler of Dubai help government organizations to enable mobile H.H Sheikh Mohammed bin Rashid Al Maktoum payment services and a Trusted Services Manager Assess Capabilities of Government Entities announced the initiative for implementing support safe secure transactions and protection of mGovernment in order to improve the quality of data. All services are directed to certain groups of the residents and nationals. users, the largest of which are the citizens. Other government entities and their employees may also Establish the Environment for mGovernment Flourish “We are embracing the most modern concept in be users if mGovernment services were designed for innovative government by moving towards the the government employees to use. New May 2015 delivery of government services through mobile phones. We have one of the best communication infrastructures in the world today, with mobile phone subscribers in the UAE reaching 14 million, which represents an average of two mobile phones Establish the environment for mGovernment to flourish per individual.” This track contains milestones, which focus on creating necessary foundations for the mGovernment to exist and be sustained. This starts with establishing a strong and competent management group to plan At a forum, organized by the UAE Government with and implement the mGovernment transformation. Other milestones deal with understanding how the the participation of more than 1,000 government government at a national level operates and the government entities are connected to one another in terms officials, H.H Sheikh Mohammed launched the of information and work flows; what can be done in improving stakeholder involvement and partnerships; mGovernment initiative. UAE aims not only to in building capacity of the users and government entities; in creating a supportive mobile (ICT) industry and bring an innovative service to citizens but also reach a legal framework. All of these are essential for having mGovernment to take of a countrywide program and 56 a leading position within international practices. achieve the desired goals. 57

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION III Profiles of Progress

Assess capability and Implementation capacity of government entities

This track mainly deals with understanding and The existing infrastructure and ICT readiness in finding out the ways for improving current situation the United Arab Emirates (UAE), owing to the with respect to readiness of the government entities successful development in eGovernment, is at a Roll out to implement mGovernment. This track solely level that could support one of the world’s most mGovernment Build Capacity focuses on situation assessment with regards the advanced mGovernment implementation. The Milestones government entities capabilities so that the next essence of the mGovernment program involves tracks could be implemented in a more effective utilization of frontiers of mobile technologies and and directed manner. For example, understanding related know-how to offer services to citizens, Measure capabilities of government entities in terms of their where either the government organizations or the An mGovernment Road Create Enabling Impact abilities to share data and applications will help users are supported to be reasonably ready to take Map Implementaion Environment to develop more realistic approaches for shared up these services. services (Track 3). Similarly, understanding security needs will lead to development of better security The implementation of the mGovernment requires directives that is part of the next track. There may significant amount of preparations, planning and Launch Establish be strong dependencies between this track and the capacity building even before mGovernment mGovernment Partnerships other tracks. program starts. These will followed by adaptive Service monitoring, evaluation and impact measurement while services are gradually wide spreading in the Establish shared resources across country. government entities at the national level There are two critical and practical factors that are Challenges This is the core track for improving readiness of the in need of addressing should the implementation There is no doubt that a proper implementation of • The collaboration and cooperation required all government entities, especially from the point of the mGovernment program be a successful one: mGovernment in the UAE will set one of the best among the government entities and of technological view and sharing of a number of examples in the world with its strong resources, eGovernment authorities may fall short of what nationwide systems such as, Establishing Federal • Recognizing that the implementation of readiness and political support. Currently, there are is required from the nationwide implementation Network (FedNet) mobile payment (mPayment) mGovernment across the entire country (a a number of areas, which could potentially present of the mGovernment transformation. and creation of mobile ID (mID). nationwide program) represents a significant risk to this endeavor: contribution to the overall socio-economic • The shared services are at the core of the development of the country. • Data integration and interoperability among overall success of the mGovernment program Achieve citizen happiness government entities may not at a level of quality and they are interdependent. Failure or a This track contains milestones that support a citizen • Recognizing that implementing mGovernment that facilitates advanced mGovernment services, substandard implementation in one may lead centric mGovernment transformation especially as a nationwide project will be very challenging such as intelligent and interactive location based to a domino effect of failures in other parts of with regards to underserved communities, citizens in some ways, including existing management services. the mGovernment transformation. living in remote areas and those who form small structure and different levels of maturity among communities such as farmers, unemployed and existing eGovernment implementations, data students. It also deals with promotion of the integration, and required capacity building Note; The full detailed UAE mGovernment Roadmap and Guidelines are published for public on the official mGovernment services in order to speed up and efforts in government and among users. government website www.government.ae 58 assure adoption among the citizens. 59

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION III Profiles of Progress

Smart Learning

Introduction The United Arab Emirates (UAE) is one of many of teaching to an interactive one, and to create a nations who are continually seeking to reform and student-oriented educational system that identifies improve their education systems. The last decade students’ particular learning styles, intelligences, has witnessed an extraordinary level of international strength and weakness and enhances their skills education reform and a myriad of different according to their abilities.” The initiative aims approaches to educational provision. Whilst many to create new advanced learning environments of these reforms have proven to be transient in throughout the public schools by means of ‘smart nature, there has been a developing consensus that classes’ that will provide every student with an a paradigm shift is required in educational provision electronic device and access to high-speed 4G to successfully meet the present and future social, networks by 2017 with “the aim to improve the political and economic needs of nations and the educational system in the UAE and keep pace with aspirations of learners. the latest global developments in education”.

In the drive to improve the quality of education Timeframe provision and outcomes it has been reasonable to The MBRSLP programme began in 2012 with the assume that the transformation in working practices, roll-out in Phase One in eight schools for grade efficiency savings and creative developments that 7 students. This was followed by the roll-out were and are taking place in the private sector in April 2013 of Phase Two, which included an through the application of emerging technologies additional six schools and in September 2013 of a could be transferable into education systems. further 107 schools in Phase Three. Further phase developments will ultimately lead to ubiquitous • Informed by Evidence - The strategy will yet faces challenges as follows: The Mohammed bin Rashid Smart Learning use of technology for all students in all six Emirates be informed by lessons learnt from other Programme (MBRSLP) is a joint venture between which are participating in the programme. international contexts. • Very high aspirations and expectations the Ministry of Education (MOE) and the UAE • System Wide - The strategy will impact the • Large scope as it is national level deployment Telecommunications Regulatory Authority (TRA) Unique Approach entire education community from students to • Very Short time frame to deliver especially for in cooperation with the UAE Prime Minister’s office. Whilst the programme is similar to many teachers, from parents to principals. September roll-out The MBRSLP which is part of the UAE Vision international ICT developments in that it represents • Supportive of National Aspirations – The strategy • Lack of global past experience in national level 2021, was launched in 2012 by His Highness H.H a major technology roll-out of one-to-one devices will be developed in line with the broader social, deployments Sheikh Mohammad bin Rashid Al Maktoum, Vice- with some additional classroom technologies, the cultural and economic aspirations of the UAE. • Challenges in training and developing teachers President and Prime Minister of the UAE and Ruler intention is that the MBRSLP will differ in four and schools leadership on new technologies of Dubai. significant aspects from many of those previous Essentially the programme is viewed as a catalyst for and to embrace this transformation and change international rollouts. The programme will be: change within the education system to support the management process. Objective broader national vision for 2021. • Managing different set of stakeholders and The Programme’s main objectives are “to encourage • Educationally Led - The strategy will be focused partners to achieve the program objectives. the integration of teachers, students, parents and on the delivery of a set of educational objectives Challenges • Dealing with technological challenges and administrators within a unified electronic platform, rather than a prime emphasis on a technology The Smart Learning program has been able to adapting it to educational context and learning 60 to change the 20th century traditional methods implementation. continuously develop and place a roll-out plan but requirements. 61

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION III Profiles of Progress

ICT Fund UAEIX

Introduction Introduction The ICT Fund is an initiative of the the UAE ICT sector with their research, education UAE-IX is an Internet exchange in Dubai, United close proximity to a multitude of submarine Telecommunications Regulatory Authority that and entrepreneurship. Arab Emirates (UAE) and was founded on and terrestrial fiber-optic networks that traverse aims to spur the creation of a significant ICT October 1, 2012. UAE-IX is the first carrier-neutral the Arabian Gulf and the Indian Ocean, UAE-IX industry in the United Arab Emirates (UAE). To Objectives Internet exchange platform for the Middle East, enables reliable and secure connectivity between achieve this, ICT Fund provides targeted funding The ICT Fund’s key objective is to drive the strategic interconnecting global networks, Internet service the Middle East, Europe, Asia and Africa and can and support services to individuals, academic development of the UAE ICT sector in order to providers, content delivery networks, research and cover a wider population of about 2 billion people institutions and companies, and empowers them to strengthen the innovation and knowledge capital educational institutes and content providers in the within 80ms latency. Just one year after its launch, develop the innovation and knowledge capital of level of the market by providing research, education Middle East region. the UAE-IX customer base has grown substantially the UAE ICT sector through education, applied and and entrepreneurial opportunities. The ICT Fund and delivers connectivity to more than 55 percent basic research, and entrepreneurship. The ICT Fund will initially focus its funding and technical and UAE-IX is built on a fully redundant switching of all eyeballs in the GCC region. strives to promote a culture of entrepreneurship advisory services on supporting the following core platform located in two neutral, secure data centers in the UAE ICT sector and to develop linkages areas to create significant, sustainable innovation: in Dubai. Initiated by the UAE’s Telecommunication Goals & timeframe between industry and academia. Additionally, it Regulatory Authority (TRA) and operated by With more than 96% of the Internet traffic in the promotes the involvement of UAE nationals in the • Incubators: Nurturing business incubators in the DE-CIX, the world’s largest Internet exchange Middle East is being long hauled from Europe, USA realm of scientific and technology research in order UAE that support the development of new ideas based in Frankfurt, Germany, UAE-IX delivers a and Asia pacific and mainly delivered through high to foster technology creation and development in and provide early stage startups with financing, highly available local alternative for regional traffic latency sub-marine cables that are prone to cuts, the UAE. management expertise and infrastructure exchange. UAE-IX’s main goal is to promote keeping local support. traffic exchanged locally. Other goals of the UAE-IX The ICT Fund is driven by a strong vision to reinforce • R&D projects: Enabling research teams to Objectives are to: ICT as a leading sector in the UAE economy. The ICT carry out world class research, both basic and UAE-IX fills a need that had previously been unmet Fund believes that a global leadership position for applied, and advancing the level of theoretical in the Middle East region. Unlike developed markets, Establish regional peering to enhance content the UAE ICT sector can be attained by investing in understanding of ICT subjects as well as their there was no central Internet hub dedicated for the reachability innovative ideas that contribute to the intellectual real world applications. region. Until now, Internet Service Providers (ISPs) growth of the sector, yielding measurable results. • R&D institutions: Supporting the creation of in the region have had to exchange their traffic via • To deliver improved customer experience high-quality R&D institutions in the UAE that Europe, Asia or North America, leading to high through decreased latency The ICT Fund is driven by a strong vision to make focus on basic and applied research and that latency rates and lower-quality service. UAE-IX • To provide substantial cost saving for network the ICT sector the leading sector in the Middle contribute positively to the ICT sector of the addressed the wholesale service provider market’s operators East through enabling and fostering progressive country. need for advanced, reliable and robust peering and • To provide better resiliency and security innovation in the field. At ICT Fund, we believe that • Educational scholarships: Providing educational exchange infrastructure. The presence of an Internet • To provide diversity and alternative to peering a global leadership position for the UAE ICT sector scholarships to support the education of exchange in the region also allows for reduced in Europe and Asia can be attained by investing in innovative ideas that motivated and capable individuals who are keen traffic latency, better network security, reduced risk • To become the digital hub for Middle East, contribute to the intellectual growth of the sector, to work in and contribute to the UAE ICT sector. of network outages and a better experience for the Indian sub-continent and East Africa yielding measurable results. The Fund’s mission is to • Educational institutions: Strengthening and end-user. • To increase the average usage of Internet in GB provide targeted funding and advisory services to setting up educational institutions that offer by minim 80% by 2015 companies and individuals, empowering them to quality ICT related courses and that will groom Located in the heart of the Middle East, UAE-IX’s develop the innovation and knowledge capital of future talent for the country. Dubai location positions it well as a transit hub 62 between Europe, Africa and Asia. With its 63

10 Years Report 2013-2014 National Committe UNITED ARAB EMIRATES SECTION III Profiles of Progress SECTION IV

UAEIX THE UAE FORWARD AND THE VISION BEYOND 2015

The UAE-IX and other similar initiatives in the end-users. The new Internet exchange has reduced The United Arab Emirates (UAE) has been able region should play a vital role in changing the traffic latency times by up to 80% and costs by up to to prove its capabilities in advancing its ICT behavior from having 96% long-hauled from Europe, 70% for GCC providers. UAE-IX has also improved frontiers to run in parallel with leading nations in U.S and Asia to 40% by 2016 and 20% by 2018. IP network resiliency, enabling more reliable the field and coping with the standard set by the connectivity within the GCC and reducing the risk recommendations of the World Summit of the Relevance of network outages. Information Society. The Internet continues to grow substantially and rapidly. There were 2.4 billion global Internet users Challenges As the government encourages the development in 2012, and the number of Internet users continues Some of the challenges the UAE-IX is facing is of the sectors through the progression of research to grow each year. convincing the incumbents to play a role in this and development in ICT, this has created a shift in initiative which serves a good cause for the society industrial trends that possesses a great challenge In the Middle East, Internet traffic volumes grew a in general by participating and actively peering with for both the government and private sector. The substantial 92% between 2008-2012. Yet only 4% other peers to encourage drive of traffic locally. public sector is the strategic driver of the fast- of IP traffic in the Middle East is generated and paced learning curve causing a domino effect in the delivered within the region. In a part of the world Some other challenges like how operators reach the private sector to accommodate such technologies This allows us to recall the basics of ecommerce with more than 350 million people, traffic continues IX are equally important and can sometime be seen as realized through consumer demand. Accordingly, but the difference is that not only merchants enjoy to be primarily driven inter-regionally. Trends show as a show stopper to some due to the high cost of the future will prove an intersection between both that capability any longer but also people that share IP traffic moving via the Middle East to Europe, reaching the IX platform. these efforts in standardizing ICT derivatives to similar ideas, thoughts and beliefs. Asia and Africa, which makes the Middle East a provide the public with accessibility and knowledge good example of a region ripe for strong Internet Some of the operators have two different teams, in a blink. The 2014 results have reflected the Exchanges. one is looking to make sales and generate revenue recommendations set in the goals of the United and the other is responsible for reducing cost The collective achievements point towards one Nations Millennium Development Goals (MDGs) Internet Exchanges provide a regional peering and enhancing customer experience. It is quite direction. Henceforth, the mGovernment initiative that provided the UAE with the empowerment location to allow providers to deliver content locally challenging to get a quick decision made between is emphasized through all government entities as of continuously enhancing their ICT infrastructure at faster rates with lower latency and delay. A local the two teams to actually move forward with it aims at providing a unity in processing public and promote the funding of potentially leading Internet exchange in any region delivers substantial the connectivity to the UAE-IX even though the services through a consistent platform. This has core-ICT projects for the long run. The Ministry of cost savings for network operators. advantages are recognized. encouraged leaders in the UAE to consult with one Interior of the UAE through its Child Protection another through a multi-stakeholder approach. We Center has fully focused allocating its resources and Delivering content locally also increases network The UAE-IX with its partners is striving to make now see large conglomerates rushing in a similar efforts into the well-being of children as set by the infrastructure resiliency and security, with a reduced everything possible for networks to reach and manner to cope with the ICT directives of the MDGs via ICT means. risk of outages and sub-marine cable cuts. Since its connect to the exchange in the most efficient way government. launch, UAE-IX has improved routing efficiency and despite all the challenges faced. The UAE will thrive yet for another year to come in created an improved broadband experience for During 2014, the UAE has additionally seen the showcasing its ICT milestones as the 2015 full review dissemination of information into the dispersing approaches while address the arising issues with all of its outcomes through ICT driven portal for the decision makers to aim at the success idealized by 64 aim of bringing several users in a virtual playground. the WSIS. 65

10 Years Report 2013-2014