SPOTLIGHT Optimizing Efficiency While Enhancing Customers’ E-ticketing Experience

Client Overview & Results HMS Ferries, Inc. RiverLink Ferry, operated by HMS Ferries, Project bridges the gap between , tickets.riverlinkferry.com and Camden, . Although the two cities are in different Industry states, they are only separated by the Travel & Transportation . The RiverLink Ferry provides developed the counterpart app for the ticket inspector and the account based Platform convenient travel between the two cities. With the busy concert season approaching, central system to which all elements of the HMS Ferries was looking to develop a system are connected. Customers can also ticketing solution for RiverLink Ferry that purchase tickets at the ticket booths would help it manage large crowds and equipped with Star Micronics printers and increase efficiency during hours of high cash registers, and Elo I-Series customer volume. HMS Ferries turned to tablet-based retail point of sale terminals. Americaneagle.com as we had previously This solution has streamlined RiverLink’s completed a ticketing project for Cross Bay ticketing process and we're discussing Ferry, also operated by HMS Ferries. future integrations with other local businesses to further enhance efficiency. For RiverLink, we developed iOS and Android mobile apps and a customer web “The new ticketing system has made ticket portal to enable customers to purchase 2D purchase and boarding streamlined, efficient barcode tickets to print or display on their and effortless for our passengers. devices, available for purchase on the go, at Transportation Technology Partners is a highly home, and on mobile devices. Customers professional and knowledgeable team, we are able to easily scan their credit card to would recommend them to anyone looking for a enter payment information. We also cutting edge ticketing solution.” RiverLink Ferry System / HMS-PHI

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