Official Transcript of Proceedings

In the Matter of:

Postal Rate and Fee Changes Docket No. R2001-I

VOLUME 10-C

Designation of Institutional Responses filed In Response to P.O. Ruling R2001-1/23

DAT'E: February 8, 2002

PAGES: 3402 through 3803

HERITAGE REPORTING CORPORATION Official Reporters 1220 L Street, NW, Suite 600 Washington, DC 20005-4018 (202)628-4888 [email protected] INTERROGATORY RESPONSES OF UNITED STA~ESPOSTAL SERVICE DESIGNATED AS WRITTEN CROSS-EXAMINATION

Interroqatow Desiqnatinq Parties

Volume IO-A

ABA8NAPMIUSPS-T22-1 redirected to USPS ABA&NAPM ABA&NAPM/USPS-T22-4 redirected to USPS ABA&NAPM ABA&NAPMIUSPS-T22-I 1 redirected to USPS ABA&NAPM ABA&NAPM/USPS-T22-21 redirected to USPS ABA&NAPM ABA&NAPM/USPS-T22-33 redirected to USPS ABA&NAPM ABA&NAPM/USPS-T22-35 redirected to USPS ABA&NAPM ABA&NAPM/USPS-T29-l2c redirected to USPS OCA ABA&NAPM/USPS-T39-3 redirected to USPS OCA ABA&NAPMIUSPS-T39-5 redirected to USPS ABA&NAPM, OCA, UPS ABA&NAPMIUSPS-T39-6 redirected to USPS ABABNAPM, OCA, UPS ABM-MHIUSPS-I ABM-MH. MPA ABM-MHIUSPS-2 ABM-MH ABM-MH/USPS-3 ABM-MH ABM-MHIUSPS-4 ABM-MH ABM-MHIUSPS-5 ABM-MH ABM-MHIUSPS-6 ABM-MH ABM-MHIUSPS-7 ABM-MH ABM-MHIUSPS-8 ABM-MH ABM-MH/USPS-T34-13 redirected to USPS MPA. NAA AMZ/USPS-T2-7 redirected to USPS UPS AOL-TWIUSPS-I AOL-TW, UPS AOL-TWIUSPS-2 AOL-TW, UPS AOL-TWIUSPS-3 AOL-TW, UPS AOL-TWIUSPS-4 AOL-TW. UPS AOL-TWIUSPS-5 AOL-TW, UPS AOL-TWIUSPS-6 AOL-TW AOL-TWIUSPS-7 AOL-TW AOL-TWIUSPS-8 AOL-TW AOL-TWIUSPS-9 AOL-TW AOL-TWIUSPS-10 AOL-TW 3403

Interroqatory Desiqnatino Parties

AOL-TWIUSPS-I 1 AOL-TW. UPS AOL-TWIUSPS-12 AOL-TW. UPS AOL-TWIUSPS-I 3 AOL-TW AOL-TWIUSPS-14 AOL-TW AOL-TWIUSPS-15 AOL-TW AOL-TWIUSPS-16 AOL-TW AOL-TWIUSPS-17 UPS AOL-TWIUSPS-18 AOL-TW AOL-TWIUSPS-19 AOL-TW, UPS AOL-TWIUSPS-20 AOL-TW, UPS AOL-TWIUSPS-21 AOL-TW AOL-TWIUSPS-22 AOL-TW AOL-TWIUSPS-23 AOL-TW AOL-TWIUSPS-24 AOL-TW AOL-TWIUSPS-25 AOL-TW AOL-TWIUSPS-26 AOL-TW AOL-TWIUSPS-27 AOL-TW AOL-TW/USPS-28 AOL-TW AOL-TWIUSPS-29 AOL-TW. UPS AOL-TWIUSPS-30 AOL-TW AOL-TWIUSPS-31 AOL-TW AOL-TWIUSPS-32 AOL-TW AOL-TWIUSPS-33 AOL-TW AOL-TWIUSPS-34 AOL-TW AOL-TWIUSPS-TI3-la redirected to USPS AOL-TW AOL-TWIUSPS-TI 3-1b redirected to USPS AOL-TW AOL-TWIUSPS-T13-3 redirected to USPS AOL-TW. UPS AOL-TWIUSPS-TI 3-4a redirected to USPS AOL-TW, UPS AOL-TWIUSPS-TI 3-4c redirected to USPS AOL-TW, UPS AOL-TWIUSPS-TI 3-4d redirected to USPS AOL-TW, UPS AOL-TWIUSPS-T13-4f redirected to USPS AOL-TW. UPS AOL-TWIUSPS-TI3-4h redirected to USPS AOL-TW. UPS AOL-TWIUSPS-Tl3-4i redirected to USPS AOL-TW, UPS DBPIUSPS-IO OCA DBPIUSPS-I 1 OCA DBP/USPS-12 OCA DBPIUSPS-I3 OCA DBPIUSPS-14 OCA DBPIUSPS-15 OCA DBPIUSPS-16 OCA Interroqatorv Desiqnatinq Parties

DBPIUSPS-17 OCA, UPS DBPIUSPS-30 OCA DBPIUSPS-35 OCA DBPIUSPS-43 OCA DBPIUSPS-44 OCA DBPIUSPS-46 OCA DBPIUSPS-53 OCA DBPIUSPS-54 OCA DBPIUSPS-55 OCA, UPS DBPIUSPS-56 OCA DBPIUSPS-57 OCA DBPIUSPS-63 OCA DBPIUSPS-64 UPS DBPIUSPS-65 OCA DBPIUSPS-66 OCA DBPIUSPS-69 OCA DBPIUSPS-71 OCA DBPIUSPS-73 UPS DBPIUSPS-74 OCA DBPIUSPS-81 OCA DBPIUSPS-86 OCA DBPIUSPS-91 OCA DBPIUSPS-92 OCA DBPIUSPS-95 OCA DBPIUSPS-97 OCA DBPIUSPS-98 OCA DBPIUSPS-99 OCA DBPIUSPS-102 OCA DBPIUSPS-103 OCA DFCIUSPS-I OCA DFCIUSPS-2 OCA DFCIUSPS-3 OCA DFCIUSPS-4 OCA DFCIUSPS-5 NAA, OCA DFCIUSPS-6 NAA, OCA DFCIUSPS-7 OCA DFCIUSPS-8 NAA. OCA, UPS DFCIUSPS-9 OCA DFCIUSPS-IO OCA, UPS DFCIUSPS-I 1 OCA DFCIUSPS-12 OCA lnterrosatory Desianatinq Parties

DFCIUSPS-I3 OCA, UPS DFCIUSPS-15 OCA DFCIUSPS-I 7 OCA DFCIUSPS-18 OCA DFCIUSPS-19 OCA DFCIUSPS-128-2a redirected to USPS NAA, UPS DFCIUSPS-T28-2b redirected to USPS NAA, UPS DFC/USPS-T28-2c redirected to USPS NAA, UPS DFC/USPS-T28-2e redirected to USPS NAA. UPS DFCIUSPS-T28-2f redirected to USPS NAA, UPS DFC/USPS-T28-2g redirected to USPS NAA, UPS DFCIUSPS-T28-2h redirected to USPS NAA, UPS KEIUSPS-1 OCA MMNUSPS-3 OCA, UPS MMNUSPS-4 OCA MMNUSPS-6 OCA MMNUSPS-T22-3 redirected to USPS ABA&NAPM MMAJUSPS-T22-4b redirected to USPS OCA MMA/USPS-T22-4c redirected to USPS OCA MMNUSPS-T22-4d redirected to USPS OCA MMNUSPS-T22-6b redirected to USPS UPS MMNUSPS-T22-6c redirected to USPS UPS MMAJUSPS-T22-7dredirected to USPS ABA&NAPM MMNUSPS-T22-7e redirected to USPS ABAgNAPM MMNUSPS-T22-20b redirected to USPS OCA MMNUSPS-T22-20c redirected to USPS OCA MMNUSPS-T22-20d redirected to USPS OCA MMNUSPS-T22-20e redirected to USPS OCA MMNUSPS-T22-28c redirected to USPS ABA&NAPM MMNUSPS-T22-28d redirected to USPS ABAgNAPM MMNUSPS-T22-2& redirected to USPS ABA8NAPM MMNUSPS-T22-28f redirected to USPS ABA&NAPM MMNUSPS-T22-39c redirected to USPS OCA, PRC MMNUSPST22-39d redirected to USPS PRC MMNUSPST22-42 redirected to USPS OCA MMNUSPS-T22-48a redirected to USPS OCA MMNUSPS-T22-48b redirected to USPS OCA MMNUSPS-T22-48c redirected to USPS OCA MMNUSPS-T22-48e redirected to USPS OCA MMNUSPS-T22-76 redirected to USPS MMA MMNUSPST28-1 redirected to USPS NAA Interroqatory Desiqnatinq Parties

MPNUSPS-2 MPA MPNUSPS-3 M PA MPAJUSPS-4 MPA MPNUSPS-5 MPA MPAIUSPS-6 MPA MPAJUSPS-7 MPA MPAIUSPS-a MPA, UPS MPAJUSPS-9 MPA MPNUSPS-IO MPA MPAJUS PS-12 MPA MPNUSPS-13 MPA MPNUSPS-T34-35 redirected to USPS MPA, UPS MPNUSPS-T39-7 redirected to USPS MPA MPNUSPS-T43-1 redirected to USPS MPA MPAJUSPS-T43-5b redirected to USPS MPA NAA/USPS-T39-1 redirected to USPS NAA, UPS, Val-Pak NAA/USPS-T39-2 redirected to USPS NAA, Val-Pak NAA/USPS-T39-3 redirected to USPS NAA, Val-Pak NAA/USPS-T39-4 redirected to USPS NAA, Val-Pak NAA/USPS-T39-5 redirected to USPS NAA NAA/USPS-T39-6 redirected to USPS Advo, NAA NAA/USPS-T39-7 redirected to USPS NAA NWUSPS-T39-8 redirected to USPS NAA, Val-Pak NAA/USPS-T39-9 redirected to USPS NAA NAAfUSPS-T39-10 redirected to USPS NAA NAA/USPS-T39-11 redirected to USPS NAA NAA/USPS-T39-12 redirected to USPS Advo, NAA, UPS OCAJUSPS-1 NAA, OCA OCAJUSPS-2a OCA OCAJUSPS-2b OCA OCNUSPS-4 OCA, UPS OCAIUSPS-5 OCA OCAIUSPS-6 NAA, OCA OCAIUSPS-7 OCA OCAJUSPS-7b uPS ocmsps-a NAA. OCA OCAIUSPS-9 OCA 0cAJusPs-10 OCA OCAIUSPS-I 1 OCA 0cNusPs-12 OCA 0cAJusPs-13 OCA lnterroqatorv Desiqnatinq Parties

OCA/USPS-14 OCA OCNUSPS-15 NAA, OCA, UPS OCNUSPS-16 NAA, OCA, UPS OCNUSPS-17 OCA, UPS ocNusps-18 OCA OCNUSPS-19 OCA 0cNusPs-20 OCA OCNUSPS-21 OCA OCNUSPS-21A OCA, UPS OCNUSPS-22 OCA OCNUSPS-23 OCA OCNUSPS-24 OCA OCNUSPS-25 OCA OCNUSPS-26 OCA OCAJUSPS-27 OCA OCAJUSPS-28 OCA OCNUSPS-29 OCA OCA/USPS-30 OCA OCAJUSPS-31 OCA ocAJusPs-32 OCA OCAJUSPS-33 OCA OCAJUSPS-34 OCA, UPS OCAJUSPS-35 OCA OCAJUSPS-36 OCA OCAIUSPS-37 OCA octvusps-38 OCA OCAJUSPS-39 OCA 0cNusPs-40 OCA OCAJUSPS-41 OCA OCAIUSPS-42 NAA, OCA OCAJUSPS-43 OCA OCAJUSPS-44 OCA, Val-Pak OCAJUSPS-45 OCA OCPJUSPS-46 OCA OCAJUSPS-47 OCA, UPS OCAJUSPS-48 OCA, UPS OCAJUSPS-49 OCA. UPS 0cAIusPs-50 OCA 3406

Interroqatoy Desiqnatina Parties

Volume 10-B

OCNUSPS-52 OCA, UPS OCNUSPS-53 OCA OCNUSPS-54 OCA OCNUSPS-55 OCA OCNUSPS-56 OCA OCNUSPS-57 OCA OCNUSPS-58 OCA ocNusPs-59 OCA OCNUSPS-60 NAA OCNUSPS-6Oa OCA OCNUSPS-6Ob OCA OCNUSPS-6Oc OCA OCNUSPS-6Od OCA OCNUSPS-6Oe OCA OCNUSPS-601 OCA OCNUSPS-60s OCA OCNUSPS-61 OCA OCNUSPS-62 OCA OCNUSPS-63 OCA OCNUSPS-64 OCA, UPS OCNUSPS-65 OCA OCNUSPS-74 OCA OCAJUSPS-75 OCA OCNUSPS-76 OCA OCNUSPS-79 OCA 0cNusPs-80 OCA, UPS OCNUSPS-81 OCA OCNUSPS-83 OCA OCNUSPS-84 OCA OCNUSPS-85 OCA OCNUSPS-86a OCA OCAJUSPS-89 OCA 0cNusPs-90 OCA OCNUSPS-91h OCA OCNUSPS-91i OCA OCNUSPS-92 OCA, UPS OCNUSPS-93c OCA, UPS OCNUSPS-93d OCA. UPS 3403

lnterroaatory Desiqnatinq Parties

OCNUSPS-93e OCA, UPS OCNUSPS-93f OCA, UPS OCNUSPS-93s OCA, UPS OCNUSPS-93h OCA, UPS OCNUSPS-931 OCA, UPS OCNUSPS-93j OCA, UPS OCNUSPS-95 OCA OCNUSPS-96 OCA OCNUSPS-97 OCA OCNUSPS-98 OCA 0cNusPs-100 NAA, OCA 0cNusPs-101 OCA 0cNusPs-102 OCA OCNUSPS-I 03 NAA, OCA, UPS OCNUSPS-105 NAA, OCA, UPS OCNUSPS-106 OCA, UPS, Val-Pak OCNUSPS-107 OCA, UPS OCNUSPS-I08 OCA 0cNusPs-109 OCA, UPS 0cNusPs-110 OCA, UPS OCNUSPS-111 OCA, UPS OCNUSPS-112 OCA, UPS 0cAJusPs-113 OCA OCNUSPS-114 OCA OCAIUSPS-115 OCA OCNUSPS-116 OCA OCNUSPS-117 OCA OCNUSPS-I 18 OCA OCNUSPS-119b OCA 0cNusPs-120 OCA 0cNusPs-121 OCA, UPS OCAJUSPS-122 OCA OCNUSPS-123 OCA OCNUSPS-124 NAA,OCA 0cNusPs-125 OCA OCNUSPS-126 OCA OCNUSPS-127 OCA OCNUSPS-128 OCA OCNUSPS-129 OCA OCNUSPS-130 OCA OCNUSPS-131 OCA interroqatory Desiqnatina Parties

OCNUSPS-132 OCA OCNUSPS-133 OCA 0cNusPs-134 OCA OCNUSPS-I35 OCA OCNUSPS-I36 OCA OCNUSPS-137 OCA OCNUSPS-138 OCA OCNUSPS-I39 OCA OCNUSPS-I40 OCA OCNUSPS-141 OCA OCNUSPS-I42 OCA OCA/USPS-143 OCA OCNUSPS-I44 OCA OCNUSPS-145 OCA OCNUSPS-146 OCA OCNUSPS-147 OCA OCNUSPS-148 OCA OCNUSPS-I49 OCA, UPS OCNUSPS-150 OCA OCNUSPS-153 OCA OCNUSPS-154 OCA, UPS OCNUSPS-I56 OCA OCNUSPS-157 OCA OCNUSPS-158 OCA OCNUSPS-I59 OCA OCNUSPS-I60 OCA OCAIUSPS-161 OCA, Val-Pak OCNUSPS-162 OCA, Val-Pak OCAIUSPS-163 NAA, OCA OCNUSPS-164 OCA OCNUSPS-165 OCA OCNUSPS-166 OCA OCNUSPS-167 OCA OCAJUSPS-168 OCA OCNUSPS-I69 OCA OCNUSPS-I70 OCA OCNUSPS-171 OCA OCNUSPS-I 73 OCA OCNUSPS-I74 OCA OCNUSPS-I 75 OCA, Val-Pak OCNUSPS-I76 OCA Interroqatory Desiqnatinq Parties

OCAIUSPS-177 OCA OCAIUSPS-178 OCA, UPS OCAIUSPS-I 79 OCA, UPS OCAIUSPS-I 82 OCA OCAIUSPS-183 OCA OCAIUSPS-I 84 OCA OCAJUSPS-185 OCA OCAIUSPS-186 OCA OCAIUSPS-I~~ OCA oc~~usps-i8a OCA OCAIUSPS-189 OCA 0cAIUsPs-190 OCA OCAIUSPS-I 91 OCA OCAIUSPS-I 91A OCA OCAIUSPS-I92 OCA OCAIUSPS-193 OCA OCAIUSPS-I 94 OCA OCAIUSPS-195 OCA OCAJUSPS-I 96 OCA OCAIUSPS-I 97 OCA OCAIUSPS-198 OCA 0cAIusPs-199 OCA Interroqatory Desiqnatinq Parties

Volume IO-C

0cAJusPs-200 OCA 0cAJusPs-201 OCA 0cAIusPs-202 OCA 0cA/usPs-203 OCA 0cA/usPs-204 OCA 0cAJusPs-205 OCA OCNUSPS-206 OCA OCAJUSPS-207 OCA OCNUSPS-208 OCA OCAJUSPS-209 OCA 0cNusPs-210 OCA OCAIUSPS-211 OCA OCAJUSPS-2 12 OCA OCAJUSPS-213 OCA OCAJUSPS-214 OCA OCAJUSPS-215 OCA OCAJUSPS-216 OCA OCAIUSPS-217 OCA OCNUSPS-218 OCA OCAIUSPS-219 OCA 0cAIusPs-220 OCA, UPS OCAIUSPS-221 OCA, UPS OCAIUSPS-222 OCA OCAIUSPS-223 OCA, UPS ocAJusPs-224 OCA OCAJUSPS-225 OCA OCAJUSPS-226 OCA OCAJUSPS-227 OCA OCAJUSPS-~~~ OCA OCNUSPS-229 OCA 0cAIusPs-230 OCA OCAIUSPS-235 OCA OCAIUSPS-236 OCA OCNUSPS-237 OCA OCAJUSPS-~~~ OCA OCAJUSPS-241 OCA OCNUSPS-242 OCA OCNUSPS-244 OCA Interroqatory Desiqnatinq Parties

OCNUSPS-~~~ OCA OCNUSPS-249 OCA 0cAIusPs-250 OCA OCNUSPS-251 OCA OCNUSPS-252 OCA OCNUSPS-253 OCA OCNUSPS-254 OCA OCNUSPS-255 OCA OCNUSPS-256 OCA OCNUSPS-257 OCA OCNUSPS-258 OCA OCNUSPS-263 OCA OCNUSPS-264 OCA OCNUSPS-265 OCA, UPS OCNUSPS-266 OCA, UPS OCNUSPS-267 OCA, UPS OCAIUSPS-286 OCA, UPS OCNUSPS-287 OCA OCNUSPS-288 OCA OCNUSPS-289 OCA OCNUSPS-292 OCA OCNUSPS-293 OCA OCNUSPS-295 OCA, UPS OCNUSPS-296 OCA OCNUSPS-297 OCA OCNUSPS-298 OCA OCNUSPS-299 OCA 0cNusPs-300 OCA 0cNusPs-301 OCA 0cNusPs-302 OCA 0cNusPs-304 OCA, UPS OCNUSPS-306a OCA OCNUSPS-308 NAA, OCA 0cNusPs-309 OCA 0cNusPs-310 OCA OCNUSPS-312 OCA OCNUSPS-T28-la redirected to USPS NAA, OCA OCNUSPS-T28-1b redirected to USPS NAA. OCA OCNUSPS-128-2b redirected to USPS NAA. OCA OCNUSPS-T28-2c redirected to USPS NAA, OCA OCNUSPS-T30-I redirected to USPS OCA 3414

Interroqatory Designating Parties

OCNUSPS-T30-2 redirected to USPS OCA OCNUSPS-T30-17 redirected to USPS OCA OCNUSPS-T30-18 redirected to USPS OCA, UPS OCNUSPS-T30-1 9a redirected to USPS OCA OCNUSPS-T30-I9b redirected to USPS OCA OCNUSPS-T~O-I~Credirected to USPS OCA OCNUSPS-T30-20a redirected to USPS OCA, UPS OCNUSPS-T30-21 redirected to USPS OCA OCNUSPS-T35-1 redirected to USPS OCA OCNUSPS-T36-8 redirected to USPS OCA OCNUSPS-T40-1 redirected to USPS NAA, OCA, PRC, UPS PostCorn/USPS-T33-12d redirected to USPS PostCorn PostCorn/USPS-T39-4redirected to USPS MPA PSA/USPS-T40-3e redirected to USPS PSA PSNUSPS-T40-3h redirected to USPS PSA PSNUSPS-T40-5 redirected to USPS PSA PSNUSPS-T40-6 redirected to USPS PSA PSNUSPS-T40-7 redirected to USPS PSA UPSIUSPS-1 UPS UPSIUSPS-2a UPS UPSIUSPS-2b UPS UPSIUSPS-3 UPS UPSIUSPS-5 UPS UPSIUSPS-6 NAA, UPS UPSIUSPS-7 NAA, UPS UPSIUSPS-8 UPS UPSIUSPS-9 UPS UPSIUSPS-IO uPS UPSIUSPS-I3 NAA UPSIUSPS-I5 NAA UPSIUSPS-18 UPS UPSIUSPS-19 UPS UPSIUSPS-25 UPS UPSIUSPS-26 UPS UPSIUSPS-TI-le redirected to USPS NAA. UPS UPSIUSPS-T6-7 redirected to USPS PSA UPSIUSPS-TI 1-7 redirected to USPS UPS UPS/USPS-T11-10 redirected to USPS UPS UPS/USPS-T13-1 redirected to USPS UPS UPS/USPS-TI 3-2 redirected to USPS UPS UPS/USPS-T14-6a redirected to USPS UPS 3415

lnterroqatory Desiqnatinq Parties

UPSIUSPS-TI4-6b redirected to USPS UPS UPS/USPS-T21-1 redirected to USPS UPS UPSIUSPS-T21-2 redirected to USPS UPS UPS/USPS-T21-3 redirected to USPS UPS UPSIUSPS-T21-5 redirected to USPS UPS UPSIUSPS-T21-6 redirected to USPS NAA, UPS UPSIUSPS-T21-7 redirected to USPS NAA, UPS UPSIUSPS-T21-8 redirected to USPS NAA UPSIUSPS-T21-10 redirected to USPS UPS UPSIUSPS-T21-1I redirected to USPS UPS UPSIUSPS-T26-1 redirected to USPS UPS UPS/USPS-T28-14 redirected to USPS UPS UPSIUSPS-T28-32 redirected to USPS OCA UPSIUSPS-T28-34 redirected to USPS UPS UPSIUSPS-T28-35 redirected to USPS UPS UPSIUSPS-T28-42 redirected to USPS UPS UPSiUSPS-T28-44 redirected to USPS NAA, OCA. UPS UPS/USPS-T28-48 redirected to USPS OCA, UPS UPSIUSPS-T28-49 redirected to USPS OCA, UPS UPS/USPS-T30-1 redirected to USPS OCA, UPS UPS/USPS-T30-2 redirected to USPS UPS UPSIUSPS-T30-3 redirected to USPS OCA UPS/USPS-T30-8 redirected to USPS NAA, PRC, UPS UPS/USPS-T33-4 redirected to USPS PRC, UPS UPS/USPS-T33-11 redirected to USPS PRC UPS/USPS-T33-12 redirected to USPS PRC UPS/USPS-T33-25 redirected to USPS UPS UPS/USPS-T33-32 redirected to USPS UPS UPSIUSPS-T39-60 redirected to USPS UPS UPSIUSPS-T39-61 redirected to USPS UPS UPSIUSPST39-62 redirected to USPS UPS UPS:USPS-T39-63 redirected to USPS uPS UPS/USPS-T39-64 redirected to USPS UPS UPSIUSPS-T39-65 redirected to USPS UPS UPSIUSPS-T39-66 redirected to USPS UPS VPIUSPS-1 NAA, Val-Pak VPIUSPS-2 NAA, Val-Pak VPIUSPS-3 Val-Pak VPIUSPS-4 NAA, OCA, Val-Pak VP/USPS-5 Val-Pak VPIUSPS-6 Advo, Val-Pak 3415

lnterroqatory Desiqnatinq Parties

VPIUSPS-7 Val-Pak VPIUSPS-8 Val-Pak VP/USPS-9 NAA, OCA, Val-Pak VPIUSPS-IO NAA, OCA, Val-Pak VPIUSPS-I 1 NAA, OCA, Val-Pak VPIUSPS-12 NAA, Val-Pak VPIUSPS-I3 OCA, Val-Pak VPIUSPS-I4 Val-Pak VPIUSPS-T1-3 redirected to USPS NAA, Val-Pak VPIUSPS-T5-4 redirected to USPS NAA, Val-Pak VPIUSPS-T5-5 redirected to USPS NAA, Val-Pak VP/USPS-T5-6 redirected to USPS NAA, Val-Pak VP/USPS-T5-7b redirected to USPS NAA, Val-Pak VPIUSPS-T5-8e redirected to USPS Val-Pak VPIUSPS-T5-9d redirected to USPS Val-Pak VPIUSPS-TSIOb redirected to USPS Val-Pak VPIUSPS-T5-1Oc redirected to USPS Val-Pak VP/USPS-T5-I Od redirected to USPS Val-Pak VP/USPS-T5-11 redirected to USPS NAA, Val-Pak VP/USPS-T5-12 redirected to USPS NAA, Val-Pak VPIUSPS-T5-14a redirected to USPS NAA. Val-Pak VP/USPS-T5-15 redirected to USPS Val-Pak VP/USPS-T5-16 redirected to USPS NAA, Val-Pak VPIUSPS-T31-42a redirected to USPS Val-Pak VP/USPS-T31-42c redirected to USPS Val-Pak VPIUSPS-T39-4 redirected to USPS Advo. NAA, Val-Pak VPIUSPST39-5 redirected to USPS Advo. NAA, Val-Pak VP/USPS-T39-6 redirected to USPS Advo, NAA, Val-Pak VP/USPS-T39-7 redirected to USPS Advo, NAA, Val-Pak VPIUSPS-T39-8 redirected to USPS Advo, NAA, Val-Pak VP/USPS-T39-9 redirected to USPS Advo, NAA, Val-Pak VP/USPS-T39-10 redirected to USPS Advo, NAA. Val-Pak VP/USPS-T39- 11 redirected to USPS Advo, NAA. Val-Pak VP/USPS-T39-12 redirected to USPS Advo, NAA. Val-Pak VP/USPS-T39-13 redirected to USPS NAA, Val-Pak VP/USPS-T39-14 redirected to USPS NAA, Val-Pak VPIUSPS-T39-16 redirected to USPS Advo, NAA, Val-Pak VPIUSPST39-17 redirected to USPS NAA, Val-Pak VPIUSPS-T39-23 redirected to USPS Val-Pak VP/USPS-T39-24 redirected to USPS Advo, NAA, Val-Pak VPIUSPS-T39-26 redirected to USPS NAA, Val-Pak lnterrosatory Desianatina Parties

VP/USPS-T39-27 redirected to USPS Advo, NAA, Val-Pak VP/USPS-T39-28 redirected to USPS NAA. Val-Pak VP/USPS-T39-29 redirected to USPS Advo, NAA. Val-Pak VP/USPS-T39-30 redirected to USPS NAA, Val-Pak VP/USPS-T39-32 redirected to USPS Advo. NAA, Val-Pak VP/USPS-T39-33 redirected to USPS NAA, Val-Pak VP/USPS-T39-34 redirected to USPS Val-Pak VP/USPS-T39-35 redirected to USPS Advo, NAA. Val-Pak VP/USPS-T39-36 redirected to USPS NAA, Val-Pak VP/USPS-T39-37 redirected to USPS NAA, Val-Pak VP/USPS-T39-39 redirected to USPS NAA, Val-Pak VP/USPS-T39-40 redirected to USPS Advo, NAA, Val-Pak VP/USPS-T39-41 redirected to USPS NAA, Val-Pak VP/USPS-T39-42 redirected to USPS Advo, NAA, Val-Pak VP/USPS-T39-43 redirected to USPS Advo, Val-Pak VP/USPS-T39-44 redirected to USPS NAA, Val-Pak VP/USPS-T39-45 redirected to USPS Advo, Val-Pak VP/USPS-T39-54 redirected to USPS Advo, NAA, Val-Pak VP/USPS-T39-55 redirected to USPS Advo, NAA, Val-Pak VP/USPS-T39-56 redirected to USPS NAA, Val-Pak VP/USPS-T39-57 redirected to USPS NAA, Val-Pak VP/USPS-T39-58 redirected to USPS Advo, NAA, Val-Pak VP/USPS-T39-59 redirected to USPS Advo, NAA, Val-Pak VPiUSPS-T39-60 redirected to USPS NAA, Val-Pak VP/USPS-T39-61 redirected to USPS Advo, Val-Pak VP/USPS-T39-62 redirected to USPS Advo, Val-Pak VP/USPS-T39-64 redirected to USPS Val-Pak VP/USPS-T39-65 redirected to USPS NAA, Val-Pak VP/USPS-T39-66 redirected to USPS NAA. Val-Pak VP/USPS-T39-67 redirected to USPS NAA, Val-Pak VP/USPS-T39-68 redirected to USPS NAA, Val-Pak VP/USPS-T43-14a redirected to USPS NAA, Val-Pak VP/USPS-T43-14b redirected to USPS NAA, Val-Pak VP/USPS-T43-l4c redirected to USPS NAA, Val-Pak VP/IJSPS-T43-18 redirected to USPS Val-Pak VP/USPS-T43-25 redirected to USPS NAA. Val-Pak POlR No. 2, Questions 5. 12 PRC POIR No. 4, Questions 8, Sa PRC POlR No. 6, Question 4 UPS POlR No. 7, Questions 7 and 9 UPS 3418

RESPONSE OF UNITED STATES POSTAL SERVICE TO INTERROGATORIES OF THE OFFICE OF THE CONSUMER ADVOCATE

OCNUSPS-200. Please refer to interrogatory OCNUSPS-199.a. - b. above. a. Please describe all procedures and policies implemented by the Postal Service to rectify the complaints about Money Orders referenced in interrogatory OCNUSPS-199.a. - b. b. State the years that the procedures and policies were implemented. Provide copies of all documents distributed to managers and employees to inform them of such policies and procedures. c. Please describe all methods implemented by the Postal Service to measure the success or failure of the procedures and policies described in response to part a. of this interrogatory. Provide copies of all documents demonstrating any measures of success or failure of such policies and procedures.

RESPONSE:

By answering this interrogatory, the Postal Service does not waive objections related to

relevancy, burden, or other grounds and reserves the right to object in the future.

See response to OCNUSPS-189. RESPONSE OF UNITED STATES POSTAL SERVICE TO INTERROGATORIES OF THE OFFICE OF THE CONSUMER ADVOCATE

OCNUSPS-201. Provide the following tabulations from the Consumer Service Card program: a. Total number of complaints about Boxes in FY1993, FYl999, FY2000, and FY2001. b. Subjects of the top 10 complaints (by number of complaints) for Post Office Boxes for FY1993, FYl999, FY2000, and FY2001. Please give the number of complaints for each of the 10 subjects. c. Number of complaints on price of Post Office Boxes for FY1993, FY1999, FY2000. FY2001.

RESPONSE:

By answering this interrogatory, the Postal Service does not waive objections related to relevancy, burden, or other grounds and reserves the right to object in the future.

See response to DFC/USPS-3 and USPS-LR-J-139. The data from FY93 are not available. 3420

RESPONSE OF UNITED STATES POSTAL SERVICE TO INTERROGATORIES OF THE OFFICE OF THE CONSUMER ADVOCATE

OCNUSPS-202. Please refer to interrogatory OCNUSPS-201 .a. - b. above. a. Please describe all procedures and policies implemented by the Postal Service to rectify the complaints about Post Office Boxes referenced in interrogatory OCNUSPS-201.a. - b. b. State the years that the procedures and policies were implemented. Provide copies of all documents distributed to managers and employees to inform them of such policies and procedures. c. Please describe all methods implemented by the Postal Service to measure the success or failure of the procedures and policies described in response to part a. of this interrogatory. Provide copies of all documents demonstrating any measures of success or failure of such polic