FUA-AUF STUDENT MANUAL Student life & academics

Index

4 FUA-AUF Florence University of the Arts The American University of Florence 12 STUDENT LIFE Development Department LIVING IN 18 Florence 28 Health AND WELLBEING 36 Cultural Differences & Adjustment IN ITALY Academic STANDARDS 44 & REGULATIONS

Emergency 62 PROCEDURES FUA-AUF Florence University of the Arts - The American University of Florence 5

ISB ABOUT International School of Business Florence University of the Arts - The American - Entreprelearn Lab University of Florence, is an Italian institute of J SCHOOL Higher Education accredited (Accreditation nu. School of Journalism, Communication and OF0110 - DGR1407/16 e ss.mm.ii) and authorized Publishing by the Region of Tuscany to conduct approved - Ingorda formative educational courses (Art. 117 of the SAS Italian Constitution assigns to the Italian Regions School of Arts and Sciences the competence regarding formative education). - F_AIR FUA-AUF is also reviewed yearly for European SQUOLA quality certification (Certified by IMQ S.p.A. UNI Center for Cultural and Italian Studies ENI ISO 9001:2008 Cert. N. 9175.FLRU). - CCIS Furthermore, FUA-AUF collaborates with many institutions internationally for the direct SCHOOL OF GRADUATE STUDIES acceptance of credits, as indicated in the list of affiliates (see affiliates list). For students from non-affiliated institutions, US credit can be PALAZZI & issued through FUA-AUF’s School of Record, the COMMUNITY University of South Florida (USF). ENGAGEMENT Given the range of academic study, FUA-AUF MEMBER is organized since its inception along the lines of a US-style higher education institution with INSTITUTIONS The term “PALAZZI” means palaces and is used instruction in the English language, processes, within the FUA-AUF academic community in and structure comprised of multiple colleges Florence to identify the innovative bridge or schools of study as typically implemented in between classroom learning and the opportunity the United States. for the student to express learned competencies in a real, community based enterprise. The The University is comprised of nine schools and Fondazione di Partecipazione Palazzi - Florence their respective community projects: Association for International Education is a Schools - Community Engagement Member non-profit foundation dedicated to cultural Institutions integration that manages the projects and activities of the CEMI Community Engagement APICIUS Member Institutions associated with each of the International School of Hospitality University’s schools. Palazzi is a reminder of how - Dimora, Ganzo, Fedora, Sorgiva both FUA-AUF CEMI and campus facilities are DIVA located in beautifully renovated historic palaces School of Digital Imaging and Visual Arts well known to the Florentine community and - Corridoio Fiorentino represent unique urban campus environment. FAST School of Fashion and Accessory Studies and CEMI Technology An important aspect of FUA-AUF education - FLY Fashion Loves You is the collaboration and exchange between IDEAS academic departments and Palazzi’s projects for School of Interior Design, Environmental cultural integration – spaces connected to the Architecture, and Sustainability institution that are open to the local community - Corridoio Fiorentino

FUA-AUF | Florence University of the Arts - The American University of Florence FUA-AUF STUDENT MANUAL and operate in cooperation with the faculty community and offers fine dining, art shows, and student body as a part of the academic and special events. It is operated by the culinary, experience at FUA-AUF. The educational aim of wine, and hospitality students and faculty of involved courses is aligned with these spaces in Apicius. order for students to directly apply Experiential THE ENTREPRELEARN LAB Learning in a training ground that fosters the at ISB is dedicated to business and entrepreneurial intermingling of communities and cultures. operations with a specific aim of fostering new ideas and inventions for startup companies. The lab CCIS collaborates with the local industrial association the Center for Cultural and Italian Studies is of the province of Florence – Confindustria located at sQuola. Its efforts are focused on (confindustriafirenze.it). promoting cultural Italian studies through cultural activities, projects, and an annual INGORDA interdisciplinary conference in conjunction with for Florence Campus Publishing at the J School SUNY Stony Brook. operates the publishing projects and products of FUA-AUF. It is specialized in volumes on CORRIDOIO FIORENTINO gastronomy, travel, culture, and textbooks, as is the photography and design gallery located well as the Blending newsletter and magazine at DIVA and IDEAS that features the works of officially registered as a product of journalism in international photographers as well as of the Italy. Ingorda is involved in FUA-AUF’s publishing faculty/student body. projects involving students. DIMORA is the FUA-AUF guest apartments experience SORGIVA is the school spa open to the community and operated by students and faculty of the Apicius operated by students and faculty of the Apicius Hospitality and Hotel and Lodging Management Hospitality and Spa Management departments. departments. F_AIR MISSION FLORENCE ARTIST IN RESIDENCE • Enriching Students through Cultural at FUA-AUF’s School of Fine Arts, is a space Integration, Community Engagement, and for contemporary art in Florence. The facility Experiential Learning features a public art gallery and the artist in • FUA-AUF was founded to: residence program. The resident artist is directly • Promote and renew creative disciplines in involved in instruction at the School of Fine Arts. a city renowned for its history-changing FEDORA innovations. is the school pastry shop open to the community • Offer challenging academic programs that and operated by the students and faculty of the shape inquisitive minds capable of: Apicius Baking and Pastry department. • Approaching academic disciplines with the mindset to deeply understand the FLY principles of the past and how they are FASHION LOVES YOU present in today’s context. is the school retail store operated by FAST, • Transforming learning, knowledge and which features emerging designers, high quality cultural experiences into instruments that vintage, consignment, and student-produced shape tomorrow’s future. designs. • Contributing to the local culture with GANZO the findings, research, and creations is the Apicius school restaurant open to the developed over the course of study.

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• Provide excellent professional and FUA-AUF and their specific departments academic facilities at each campus, which and courses. not only offer learning spaces but also • An academic structure based on lectures, enhance and inspire learning potential. workshops, seminars, and laboratories that • Go beyond classroom learning by promote student learning and creation. promoting student interaction with the • Quality, state of the art facilities located in convergence of the multicultural societies historic palaces throughout the Florence and creative presences in the city of city center. Florence. This is accomplished through • Opportunities for student exposure and the presence of Palazzi Community interaction with the local culture through Engagement Member Institutions (CEMI) civic engagement and service learning on whose facilities and services are open to both academic and extracurricular levels the public. and cultural integration projects including the on-going involvement available VISION through Palazzi CEMI. American-style, community-oriented education in Florence that transcends disciplines and ALUMNI cultural traditions. ASSOCIATION • FUA-AUF is a multidisciplinary institution Whether you are a student at FUA-AUF for a that seeks to offer dynamic possibilities of short-term program, a semester abroad, or study through a rich selection of academic for a Career program, you will always be a institutions and departments. part of the FUA-AUF community. The FUA-AUF • FUA-AUF unites communities, nationalities, Alumni Association is committed to keeping compelling projects, and studies capable of and strengthening a successful long-term shaping the cultural landscape of Florence. relationship with its alumni. The Association • FUA-AUF encourages students to be promotes and coordinates alumni support challenged by both classroom and service with the aim of strengthening the high-quality learning for civic engagement, and to academic and public service programs of the challenge the weight of Florence’s glorious University. The goal of this group is to involve heritage in order to contribute to its future and inform the FUA-AUF alumni community in with a fresh mind and open eyes. order to build powerful networks and create • FUA-AUF strives to provide its students initiatives, which connect us to all the students with an experience that goes beyond (both alumni and current students), our the Renaissance façade of Florence by communities and faculty members. Alumni are communicating to them that who we are representatives of the heritage and achievement and what they experience go beyond of the University. The Alumni Association cultural stereotypes. FUA-AUF believes that celebrates student achievements and looks through critical analysis and evaluation forward to being on your side as you experience of one’s own cultural norms and values in the exciting opportunities and challenges that relation to those held by others, FUA-AUF await you. program graduates will develop a profound cross-cultural, global perspective. The Alumni Service maintains contact with FUA-AUF’s current and past students who VALUES are living and working around the world and • A rich, stimulating course offering taught representing the viewpoints, languages, and by an international faculty, spanning all cultures of the global network university. The areas of the institutions grouped under objectives of the service: establish and maintain

FUA-AUF | Florence University of the Arts - The American University of Florence FUA-AUF STUDENT MANUAL a network of contacts with Alumni who interact points. and communicate with each other and who are To log on to campus computers, you will be increasingly moving around the world; promote asked for a username and password. When you University development; create and encourage first log in, use your Student ID number (without networking among our students, companies and the trailing zeros), found on the left side of your institutions; be the high-quality intermediary of FUA-AUF student ID card, as both your username integrated, and comprehensive communications and password. You will be asked to change your and administrative support services between password with after your first log in to guarantee our students and the job market. privacy. The service manages the alumni database, monitors on a yearly basis the career of FUA-AUF’s students and organizes events for the alumni. PRINTING SERVICES Furthermore, it takes care of the development of Printing services are available at the Apicius and a Career Service offered to FUA-AUF graduates FUA-AUF locations. Internet-wired computers and organizes themed meetings, keeps alumni can be used to print materials, including class up to date with FUA-AUF’s news and current notes and travel itineraries, at the cost of 10 events (congresses, conferences, and more). cents per page. The printer for all Internet points For further information on the Alumni is located at the front desk of the above building Association, please contact: [email protected] locations and students are requested to pay for their copies upon retrieval. Printing is not SERVICES ON available from the media lab computers. CAMPUS WIRELESS ACCESS FUA-AUF offers a variety of services to our Our campus facilities also offer a free wireless students in order to make their stay in Florence connection to students. Two WIFI vouchers are a truly memorable experience. Services include: included in the orientation packet to access the • Campus Internet points and wireless access campus WIFI on two separate devices, such as • Printing, Scanning and Fax Services a computer and a smart phone. Each voucher • Lockers can only be used for a single device. If you have • Incoming Mail Services additional devices that require wireless access, • La Palestra Mini-Gym extra vouchers can be requested from the Front • Meal Plans at Ganzo and Fedora Desk of our buildings. • Library Please see the following sections for further Due to antispam policies, FUA-AUF’s network information on each of these services. does not allow users to send emails from certain applications such as Mail (Apple) or Outlook BUILDING ACCESS (Microsoft). You will still be able to receive emails, All FUA-AUF facilities have a controlled access but you will not be able to send mail via these point. Please make sure you have your FUA-AUF clients apps while on campus. ID card with you at all times while on campus. For technical assistance or general questions, please stop by the Computer World at DIVA or CAMPUS INTERNET ACCESS POINTS email ICT at [email protected] All students may use the Internet points at the following campus locations: SCANNER AND FAX SERVICES ISB: Via dell’Oriuolo 43 A scanner is available in the library for SAS: Via Guelfa 85 students to scan materials and send by email or save flash drive. Fax services are available to Media Lab terminals are not Internet access

8 9 students through the front desk in any of our Usually the same medication can be prescribed facilities. Costs for fax services are as follows: and purchased in Italy directly. Please also note Italy, 1€ a page; within Europe, 3€ a page; all that certain prescription drugs, such as Adderall, other countries 5€ a page. Photocopying is are illegal in Italy and will not be allowed through not available on campus. If you need to make customs. For further information on customs photocopies or color copies, please refer to copy regulations, please refer to the official Customs services on page 19. website: http://www.agenziadogane.it/

If there is a customs fee to pay, the front desk INCOMING MAIL SERVICES will not pay these fees upfront, but will facilitate Students are advised to have any mail sent to the transaction for the student, according to the FUA-AUF as there is always someone to accept procedure of the courier. Oftentimes, the express it and most apartments do not include mailbox courier will make arrangements for a second drop keys. Please have your friends and family send off; in this case, you will receive an email from any letters/ packages to: the FUA-AUF front desk with the new delivery Your Name date and the custom fee to be paid. You will be c/o FUA-AUF Corso Tintori, 21 responsible to bring the customs fees in cash 50122 Firenze, Italia to the front desk before the new delivery date, otherwise, your package will not be accepted. Letters generally take 8-10 days to arrive, both Please also note that packages that arrive in to and from the U.S. As for sending packages Italy through government postal services, such internationally, this can be a longer process. as USPS, are delivered in Italy through the Poste Depending on the country of departure, Italiane, and this service does not foresee a packages may take longer than 20-30 days to second delivery date in the case of customs fees. arrive in Italy if sent via Airmail, or 60-90 days if Therefore, packages must be retrieved directly by sent via Surface rate; therefore, packages should the student from the postal deposit. In this case, be sent as soon as possible through an express you will also receive an email from the FUA-AUF mail courier (UPS, DHL, FedEX etc.) to guarantee front desk to inform you that your package has arrival before the end of your studies in Florence. arrived and instructions on where to pay the fees FUA-AUF can only assist you with tracking to retrieve your package. packages if you have a tracking number. LOCKERS CUSTOMS REGULATIONS Lockers are available to students on a first-come, If you are expecting a package, please note that first-service basis. There is no charge for locker customs regulations are becoming increasingly rental and a €10 key deposit is required, to be stricter and you may be required to pay a fee returned at the end of the semester. Lockers to receive them. Please note that FUA-AUF has are available in most buildings and each locker no jurisdiction over what may or may not be requires a deposit; please ask at the front desk accepted and, as a general rule, very costly for further information. items and electronics will incur a customs fee. Medications, food items and some toiletries, LA PALESTRA MINI-GYM such as deodorant, may also require special FUA-AUF provides fitness services for all currently verification to pass through customs. We strongly enrolled students at La Palestra mini-gym. suggest to ensure you bring enough medication Access to the gym and fitness classes are free of with you to meet your needs, or the package charge for FUA-AUF students and are available will likely get blocked at Customs and require on a first-come, first-served basis. import documentation and a fee for releas. Please take note of a few important rules:

FUA-AUF | Florence University of the Arts - The American University of Florence FUA-AUF STUDENT MANUAL

• No street clothes or shoes are allowed in the documents electronically to your email account workout room or dance studio. as a PDF file at no cost, though we ask you to be • There is a 20 minute time limit on all machines, mindful of fair use copyright laws. The applicable if there is a line. rules can be found in the library. Students are • Please be respectful of the facilities and fellow welcome to consult the online library catalogue members. for information on available texts. The link to the The gym also offers a variety of weekly classes, library catalogue can be found on MyFUA. such as Hip-Hop, Abs&Legs, Yoga and more. FUA- Please note the following rules for the library: AUF also welcomes students to lead classes at Students must scan their ID card upon entering the gym. Contact the gym coordinators to find the library and leave their ID at the librarian’s desk. about how you can contribute your talents! For No handbags, backpacks, or bags are allowed in more information, questions, or to propose a the library. Lockers are available to check items class please contact: [email protected] while in the library – please ask the librarian. All books must be checked in and out by the GANZO AND FEDORA MEAL PLANS librarian. Therefore, all library patrons are Ganzo and Fedora are CEMI (Cultural to request books directly from the librarian Engagement Member Institutions). They are and are asked to not remove the books from cultural entities not only created for, but also the stacks on their own. Books are to be run by our students, a project meant to promote returned to the librarian before leaving the integration in Florence, and to encourage and library. Food or drinks are not allowed in the facilitate the communication between students library. For assistance in finding books or and the city. Students who have a meal plan may questions about library procedures, please use their units at Ganzo and Fedora during their consult the librarian or contact [email protected] operating hours. To use your meal plan all you need is your student ID card. Your server will scan your card and the meal units will automatically MYFUA STUDENT be deducted from your account. Afterwards, you will receive an email with the number of units AREA ONLINE you have used. Extra meal plan units can be MyFUA is a pesonal area where students can purchased directly at Ganzo during all sessions. access online services at FUA-AUF such as course For further information on meal plans, please materials. contact [email protected] or come by the For further information, please see the website: Ganzo and Fedora info point at Student Life http://myfua.fua.it the first week of each session. Loss of ID card: please stop by the Student Life Office to request Here you will find: a duplicate card. Please note that the cost of the • Wifi vouchers new card is 10€, to be paid at the time of request. • Official registration LIBRARY • Orientation materials • Course syllabi & assignments The library is available to all students, faculty, • Activity sign-up and staff for study, assignments and research. • Housing maintenance forms (FUA-AUF The library at FUA-AUF is a reference library and housing only) any of the books can be borrowed with no time • Travel Log (Students are required limits, to be used exclusively within the reading to submit all travel plans for any room. A document scanner is also available in the trips outside of Florence at anytime library to reproduce text extracts for later referral. during their studies at FUA-AUF). You may copy to an external drive or send the

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STUDENT LIFE & development DEPARTMENT 13

WELCOME EXTRA CURRICULAR ACTIVITIES TO FLORENCE The Student Life Department offers a rich and varied calendar of activities, in order to offer an AND FUA-AUF array of experiences that will suit the diverse needs and interests of our student body. Please FUA-AUF and the Student Life & Development consult the FUA-AUF Extracurricular Activities Department (SLD) are happy to welcome calendar for current dates and activities offered you to the city of Florence. The time you will during your session. Students can sign up for spend studying with us will be one of the most activities through the MyFUA portal, in the memorable experiences of your university career. personal area. Please note that some activities FUA-AUF is committed and open to diversity and may have a limit to the number of participants the exchange of ideas and cultural experiences and that sign-up is required for participation between students and staff, and we welcome in all activities. For further information please students and faculty from across the world to contact student services: sld-studentservices@ facilitate this interchange. In this booklet you fua.it; will find information about our services, housing Tel. +39 055 244664 information, cultural tips about life in Florence, ORIENTATION ACTIVITIES information on how to become involved with The Student Life and Development Department the community, opportunities to expand your offers a series of activities during orientation in academic and personal growth through our order to make the transition to life in Florence unique programs, and much more. Please as easy as possible, such as the Explore Your take the time to familiarize yourself with the Neighborhood and Living in Florence seminars. useful information provided by SLD; being well The Explore Your Neighborhood tour helps you prepared for your experience in Florence will learn about your neighborhood and how to start your studies off on the right track! shop for your basic needs in Florence, as well as discover malls, supermarkets and other stores Our Student Life Department is open to students near the city center and make Florence your new on a walk-in basis to assist with the transition cozy home! to life in Florence, from organizing activities The Living in Florence Seminars help you learn for students, information on cultural activities all about your new home and covers topics such and tips on living abroad, as well as assistance as ways to explore the city, leisure-time activities with medical issues and information on how to and how to adapt to life in your host country. cope with culture shock. Our advisors are always available during office hours, and also available WEEKLY ACTIVITIES after hours, in case of emergencies, through MONDAYS: CONNECTING CULTURES our Health and Safety Emergency phone. Our Connecting Cultures is designed to both enhance housing department is also available to assist cultural awareness and to guide students students with any housing issues that may arise through the study abroad experience in order during their stay in Florence, in order to make for to maximize their educational outcome and a comfortable and pleasant stay abroad. personal growth during their time in Florence.

Connecting Cultures City Walks: This series of activities allows students to maximize their Visit the SLD website at: experience in Florence through guided walks Studentlifeflorence.it through the most significant neighborhoods

STUDENT LIFE & Development Department FUA-AUF STUDENT MANUAL in the city. Through this activity, students discovering and observing their unique habits gain an understanding between the past and and customs up close. Students and families will contemporary Florence, while exploring new be “matched” according to the characteristics neighborhoods they might not venture into on and requirements of both parties. The family their own, in order to connect with both the and their adopted member will build a two-way urban territory and the community. relationship that will develop over the semester through mutual and productive exchanges, with Community Outreach: This program is designed a minimum number of weekly and weekend for the student who wants to step outside of the visits. Please note that the number of host box during their studies abroad. More than a families is limited, therefore, not all applicants classroom experience, Community Outreach is will be accepted in the program. a life experience that will enrich your academic career and contribute to your emotional growth TUESDAYS: SPORTS NIGHT and cultural consciousness. The program offers Sports Night is a great way to keep in shape a wide variety of volunteer opportunities to suit while expanding your knowledge of Italian different interests: host organizations range fitness culture. Soccer is the mainstay of Italian athletics as well as the focus of our Sports Night from local museums, canteens, and churches of activity. Even if you are not an athlete, everyone various denominations, to international NGOs. is welcome; come have fun on the field, or just Each of our partner associations is unique, and cheer on your classmates from the stands. volunteers are often the fundamental element that keeps these organizations in operation! WEDNESDAYS: MUSING CLUB Most of the organizations do not require The Musing Club offers the opportunity to particular skills or the ability to speak Italian, discover more about the Florentine scene. but they all require a serious commitment from Organized activities include music events such volunteers in order to accomplish their goals. as Opera Nights and visits to performances Please note: Volunteer opportunities may take according to the schedule of events happening place at the Palazzi Foundation Community during your stay in Florence. The Musing Club is Engagement Member Institutions (CEMI), which an excellent way for both music and performance are actively linked to FUA-AUF’s campuses and enthusiasts and novices to explore new venues academic divisions. while they learn more about how the modern and traditional aspects of entertainment come Chat Pal: This language exchange activity together in Italy. connects Italians with FUA-AUF students in order to facilitate a meaningful connection with a FRIDAYS: MIND & BODY member of the community and, at the same time, “Mens sana in corpore sano”, or “a healthy mind improve your Italian language skills. The Chat Pal in a healthy body”, is the philosophy behind the program requires conversation partners to meet Mind & Body series. This series includes fitness at least once a week (one hour). Partners should and wellness opportunities meant to inspire and speak in Italian for 30 minutes and 30 minutes in empower students. Activities include guided the student’s native language. Specific time and runs/power walks through new neighborhoods, locations are arranged between the partners. motivational classes and self-defense training. Italian Family Club: This unique program gives students a more in-depth, hands-on opportunity to get personally involved with an “adoptive” Florentine family. Through the Italian Family Club, the students will closely interact with their family members, while

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with a strong didactic structure, but still provides leisure activities and fun. EFL aims to provide the best quality trips, in which students have the possibility to live, taste and feel the places, thus not only enriching their knowledge, but also ACTIVITIES understanding and assimilating a different way of life. WITH THE CEMI As a non-profit association, EFL is capable of MONDAYS: GANZO WINE CLUB offering trips that are compatible with student budgets, while providing very comfortable The Wine Club is an opportunity to explore accommodations and travel arrangements Italian wine culture through meetings with (3 star hotels, private charter buses), as well producers, tastings and informal discussions on as entrance to all the museums and guided winegrowing (viticultura). tours. Syllabi containing complete itineraries, history, suggested websites, and local recipes WEDNESDAYS: APERIGANZO/APERIART are available upon request. Please visit the Every Wednesday, Ganzo is dedicated to art and SLD website for the trips available during your culture, and art openings and presentations are session. For further information, please contact an important part of these AperiGazno events. [email protected] This is a great opportunity to meet artists, authors and mingle with fellow classmates, FUA-AUF professors and members of the Italian HOUSING AND CIVIL community. COHABITATION THURSDAYS: BLENDING IN FLORENCE BLENDING is a journalistic collaboration that In order to make for a pleasant stay in Florence, offers students the opportunity to express ideas the FUA-AUF Student Life department provides through inquisitive, investigative and creative the following information to facilitate your writing and photography, printed on a dynamic, transition. For futher information on housing in easy-to-read format. Writers, photographers, Florence, please see the housing booklet on the copy editors, and graphic designers who are SLD website. excited about publishing their experiences and perspectives gained in Florence, as well as ELECTRICITY AND UTILITIES novice writers looking for a format to document In Italy a large share of electricity is imported, so their experience in Florence are all welcome. utilities can be very expensive and the amount Each semester we publish three newsletters and of energy available is limited. Most apartments one magazine written by the students, alumni, have a maximum amount of kilowatts that can and FUA-AUF faculty. be used at one time, and too many electric appliances working simultaneously can result in a circuit failure. Should this happen, please EDUCATIONAL refer to your apartment brochure included in EFL your housing packet for the location of circuit FIELD LEARNING breakers. Power can be restored by unplugging EFL (Educational Field Learning) offers one of the devices and then flipping up the international students studying in Florence the switch in the circuit breaker. Often there is a opportunity to discover Italy and all the aspects second circuit breaker inside the apartment of its culture through field trips throughout Italy that may need to be flipped up as well before

STUDENT LIFE & Development Department FUA-AUF STUDENT MANUAL electricity is restored. and be careful to prevent slamming and breakage.

As a general rule, please remember to: TAP WATER • Turn off all lights when you leave the The tap water in Florence is perfectly safe to apartment or a room for a long time. Make drink and is subject to strict quality controls, sure to also turn off the heat when you (as mandated by legislative decree n. 31/2001 leave in the morning and when leaving for under the categories of microbiology, chemical the weekend. indicators and accessories; the quality of the • Always close and lock all the windows when water distributed by Publiacqua continuously you leave the apartment. Close shutters/ and fully satisfies the requirements set forth by drapes during the hottest part of the day to this law). The city offers free high quality purified keep rooms cool in summer and to keep in water heat in the winter. fountains where you can fill up your own clean • Keep showers short (max 15 min) as a bottles with water, and in some cases, even common courtesy to your roommates, or sparkling water. For a list of fountains please you may use up all the hot water. visit: http://www.publiacqua.it/fontanelli/dove-sono/ HEATING comune-di-firenze In Italy the official heating season and temperatures are regulated by environmental PLUMBING SYSTEM laws; in Florence no heating is permitted from Buildings in Florence are very old! Do not flush April 15th to November 1st, and the maximum anything down the toilet except toilet paper. allowed temperature for the thermostat during Any other materials, such as feminine hygiene the rest of the year is 20 C°= 68F°, for a maximum products, razor blades, wipes or paper towels of 8 hours per day. When the heating is off, wear will clog the toilet. This also applies to all school extra layers to keep warm. and public buildings, as well as to your kitchen AIR CONDITIONING and bathroom sink: garbage disposals are not used in Italy so remember to remove any food All FUA-AUF apartments have air conditioning before you wash your dishes, or you will clog the during the summer months. In any case, due pipes and will be responsible for any damages. to the above-mentioned conservation laws and utility limits, you may not be able to cool the QUIET HOURS apartment as you may be used to, so please keep Narrow streets and courtyards are charming, but your apartment cool the Italian way by closing noise passes easily between walls and floors. all windows, curtains and shutters during the It is vital for peaceful neighborly relations that day to prevent the sunlight from heating your you always observe the legally mandated “quiet apartment. After sunset you can open the hours”, i.e. make no noise between 11pm and windows and let in the evening breeze. You 7am. Remember to also be conscientious when must turn off the AC when you leave your room/ in the stairwells late at night by taking off your apartment and after 6 hours shoes when inside the apartment. Be a good of continued use. neighbor and your new neighbors will be good to you! PLEASE NOTE: Regardless of the season, remember to always open all windows at least 10 minutes every day to ROOFTOPS let in fresh air. In particular, it is important to remember Florence is famous for its beautiful red-tile to let air steam out of the bathroom or kitchen. Make rooftops. However, they cannot be stepped on sure to only leave the windows open when you are home as the tiles will break and you may fall off the

16 17 building or into someone’s apartment! Under no matter. No plastic in these bins! circumstance may you go onto the roofs - ever! For further information please contact the Student Life and Development Department. GARBAGE DISPOSAL AND RECYCLING In Florence you will find common garbage bins located every few blocks. Take a walk around your neighborhood to locate the bins closest to your building. Never leave any garbage in the apartment stairwell or on the sidewalks, as this is a severe violation and can result in a fine! The city of Florence recycles paper, plastic, aluminum, glass and organic waste.

Most areas in the historical city center now have underground garbage bins, and some have labels in English. Follow the recycling instructions below to carefully separate your items and select the correct bin. Improper waste disposal can result in a fine for the student: • Generic waste or materiale non differenziato, i.e. for garbage that cannot be recycled. • Paper and cardboard, or carta e cartone, for paper, cardboard boxes, newspaper, office paper, etc. Soiled paper and paper with plastic layers cannot be recycled and should be placed with non-recyclable waste. Within the city center, paper recycling is collected door to door on a given day of the week. To find out the day of your street’s paper collection, please visit http://www.quadrifoglio.org. Above ground, look for yellow-lid dumpsters. • Plastic and glass, or multimateriale for glass bottles, plastic bottles, plastic bags, Styrofoam, nylon, aluminum and tin cans, Tetra-pak (milk/juice cartons), etc. Above ground, look for blue or dark green, bell- shaped containers. • Organic, or materiale organico, food waste of animal or vegetable origin, garden waste, etc. Above ground, look for brown- lid dumpsters. IMPORTANT: Please use biodegradable bags, such as supermarket shopping bags, to dispose of organic

STUDENT LIFE & Development Department Living IN FLOR ENCE 19

No matter how much pre-departure research you do before your trip, life in Florence will likely not DAILY LIFE IN be exactly what you expect. The following section includes a selection of topics and information to FLORENCE assist you with the transition to life in Florence. If you need further information or assistance with SHOPPING FOR FOOD a specific location or service, please feel free to Most Florentines in the historic center shop in stop by the Student Life Department or send us the an email at [email protected] smaller specialty stores which include: Forno/Panetteria - Bread and baked goods TOP FACTS ABOUT FLORENCE Latteria - Dairy products • Size: 102.276 square kilometers (63 mi) Pasticceria - Bakery and pastry shop • Population: 367,062 Macelleria - Butcher shop • Time Zone: Central European Time Ortofrutta/Primizie - Fruit and vegetables (CET) Pizzicheria/Gastronomia - Delicatessen • Climate: the highest temperatures can reach up to more than 35°C (95°F) and MARKETS MERCATO the lowest temperatures can go below Florence has several open air markets known 0°C (below freezing) for their local produce, meats, cheeses, and fish. • The historic center of Florence has These been classified as a UNESCO World inexpensive markets contain some of the staples Heritage Site for everyday life in Florence with fresh and • Florence’s Cathedral (Duomo) is the classic Italian flair. The three main markets are: fourth largest Christian Church in the world, after St. Peter in Rome, St. Paul Mercato Centrale San Lorenzo in London, and the Duomo of Milan. Piazza San Lorenzo (Monday to Saturday: 7:00am- 2:00pm) A portion of the market is housed in an enormous Liberty- Style art nouveau building and is filled with fresh fruits and vegetables, meat, fish, cheeses, dry goods, and more.

Mercato di Sant’Ambrogio in Piazza Ghiberti, near Piazza Sant’Ambrogio (Monday to Saturday: 7:00am-2:00pm). There are a few excellent and inexpensive places for lunch located inside as well.

Mercatone delle Cascine Viale A. Lincoln to Viale Lecci, Tuesdays - Winter hours 8:00am-2:00pm; Summer Hours 7:00am- 2:00pm. Numerous stalls that extend throughout Viale A. Lincoln that include fruits, vegetables, clothing, leather, food, flowers, antiques, and local crafts among other things.

Living IN FLORENCE FUA-AUF STUDENT MANUAL

Mercato di Santo Spirito • Pegna, Via dello Studio, 8 - Gourmet Deli In Piazza Santo Spirito, Monday-Friday 9:30am • Alessi, Via delle Oche 27 red - Gourmet Deli -2:30pm. Saturdays and Sundays 9:30am-5:00pm • Vivi Market, Via del Giglio, 20r - Ethnic SUPERMARKETS SUPERMERCATI foods In the city center there are many grocery stores with a selection of fruits, vegetables, meats, SPECIAL DIETARY NEEDS and other essentials. In the outskirts there For gluten-free diets there are several options are also several supermarkets with a larger available in Florence. Gluten-free food may selection of packaged and frozen foods and be purchased both in supermarkets as well household supplies. Although hours vary, most as pharmacies. Important: look for the words supermarkets close around 8:00 or 9:00pm. For “Senza Glutine” and/or the green gluten-free those of you who wish to venture out of the symbol (wheat sprig with an anti symbol). center by public transportation, there are also supermarkets located inside the local malls just VEGETARIAN/VEGAN OPTIONS outside of Florence. There are also a few specialty stores that have a well-stocked selection of vegetarian and vegan In the city center, you will find the following options. When in doubt, look for products that grocery stores: are labeled “vegetariano” or “100% vegetale” for Carrefour Express: meatless products, or “vegano” for vegan foods. • Via Dante Alighieri, 20-26 • Borgo degli Albizi, 57 OTHER SHOPPING NEEDS • Via Giosuè Carducci, 8/r CLOTHING ABBIGLIAMENTO • Via Il Prato, 72/r In the city center you can find everything from • Via delle Ruote, 44/r high-end designer clothing in the area of Via • Via Romana, 113/r. dei Tornabuoni and Via della Vigna Nuova, to Conad: less expensive boutiques and chain stores in the • Corso Tintori, 18/2 area between the Duomo and the Ponte Vecchio. • Via Pietrapiana, 42 If you are looking for artisan leather goods, • Largo Alinari, 6/7 the open markets and the area around Santa • Via dei Bardi, 45/47 Croce and San Lorenzo are great places to start • Via Alamanni, 2/10r your search. There are also three department • Via dei Servi, 56r stores in downtown Florence where you can • Via Santa Monaca, 6/8r. find housewares and beauty supplies, as well as clothing to fit different budget needs. LARGER SUPERMARKETS • COOP: Via Cimabue, 47r • Coin: Via dei Calzaiuoli, 56r • Esselunga: Via Masaccio, 274-276; Via • La Rinascente: Piazza della Repubblica, 3-5 Pisana, 130-132 • OVS: Via Panzani, 31. • Panorama: inside the mall “I Gigli” • COOP and Mediaworld: Viuzzo delle Just outside of the center, Via Gioberti is a very Case Nuove 9 *Just a few tramway stops popular shopping area among Florentines. A from the train station (Nenni Torregalli short bus ride from the center you can also find stop) a large shopping mall called “I Gigli” in via San Quirico 165, Campi Bisenzio (FI), with clothing SPECIALTY STORES stores, electronic stores and a large supermarket. These stores include foods not ordinarily stocked To reach I Gigli, bus tickets may be purchased at at basic supermarkets or open air markets the CAP bus station, however please note that

20 21 they typically do not run on Sundays. Please pants and shoes at the following shops: consult the ticket office for bus schedules, and • Non Solo Chef - Via Ghibellina, 117r - Discount see page 23 for bus information. cards are available for Apicius Career Program students. Ask for your card at Apicius front ELECTRONICS ELETTRODOMESTICI desk For small items such as hairdryers, radios • Alba - Via dei Servi, 27r - discount for all or coffeemakers, you will find shops selling students household appliances, or elettrodomestici, within the city center. Converters and plugs PAINTING AND DRAWING SUPPLIES can also be purchased in these stores. Some PITTURA E DISEGNO electronic devices can also be found in the larger Look for shops that sell articoli per belle arti. supermarkets and department stores around the There are several locations that sell art supplies center. in Florence in the areas around the Accademia and the Duomo. LAUNDRY LAVARAPIDO/TINTORIA/LAVANDERIA In various points throughout the city center you will PHOTOGRAPHY SUPPLIES FOTOGRAFIA find coin operated laundry mats. These points are While there are several electronics shops in the called some variation of “Wash & Dry Lavarapido”, city center that sell basic digital cameras, there and are typically open for the majority of the day. are also two shops that are specialized and sell For a list of locations see www.washedry.it equipment. • Ottica Fontani: Viale Strozzi, 18/20/A For dry cleaning service, bring your clothing to a • Bongi: Srl Via Por Santa Maria, 82r “tintoria” or a “lavanderia”. Some lavanderie also offer full-service wash and fold as well as dry BOOKSTORES LIBRERIA cleaning. There are several located throughout the Most bookstores in Florence also have an city center. international section: • Feltrinelli: Via dei Cerretani, 30r HOME/CLEANING SUPPLIES PULIZIA DELLA CASA • Fetrinelli: Inside SMN Station General home and cleaning supplies can be • Feltrinelli RED: Piazza della Repubblica, 26 purchased in both small and large markets as well • Libreria Salvemini: Piazza G. Salvemini 18 as in casalinghi and mesticheria stores located • IBS: Via dei Cerretani, 16 throughout the city center. • Paperback Exchange: Via delle Oche, 4r

STATIONERY STORES CARTOLERIA COPY CENTERS COPISTERIA Although you can usually find a basic supply of Copy centers are scattered around the city center. notebooks, pens and pencils in larger supermarkets, If you need color copies for a class or large the best place to shop for school supplies is a quantities of photocopies, it is best to have these cartoleria, a stationery store. Here you can also done at one of the local copy shops. Please note find souvenirs, such as postcards and traditional that the FUA-AUF Internet points do not offer Florentine paper. For inexpensive school essentials color printing options. and small items, check out the “99 cent” stores For printing options on campus see page 8. located throughout the city.

CHEF SUPPLIES LIBRARIES IN FLORENCE BIBLIOTECA Following is a list of local libraries where Students can find professional chefware, such as students can study and consult reference books.

Living IN FLORENCE FUA-AUF STUDENT MANUAL

Please check the libraries’ website for current Most international debit and credit cards are hours and further information. accepted in Italy, but some smaller shops may not accept credit or debit cards for transactions • Biblioteca delle Oblate under 10 euro, and places like tobacconist shops Via dell’Oriuolo, 26 Firenze rarely http://www.bibliotecadelleoblate.it accept debit or credit cards. On your first visit you will be asked to show your passport and fill out an application form. The In the unfortunate event that your cards are lost online catalog is available through the website. or (Mon. 2pm-10pm, Tue.-Sat. 9am to Midnight. stolen please see page 32, Credit Card Loss or Summer hours may vary.) Theft.

• British Institute Library: Palazzo Lanfredini Lungarno Guicciardini, 15 www. britishinstitute.it BANK MACHINES BANCOMAT (Mon-Fri, 10am-6pm). The student fee is 25 Withdrawing funds using an ATM machine is the euro per semester to use the library. It hosts simplest way to access money while abroad. over 60,000 volumes, most of them in English, Before you leave, make sure that you can use with specialty sections in art history, Italian your card to withdraw funds abroad and that you history and travel, and English literature. have communicated to your bank that you will be making overseas transactions so that your • Biblioteca Nazionale Centrale di Firenze card is not blocked. Piazza dei Cavalleggeri, 1 www.bncf.firenze. sbn.it ATM machines, or Bancomat, can be found This is one of the largest libraries in Italy. Most outside most banks. Some locations may require of its catalogue can be accessed through the you to enter by swiping your card through web address above. Most books are available a reader as a safety precaution. Most bank for reference in the reading room only and machines have an option for instructions in can be reserved in advance online. To do this, English, and allow a maximum withdrawal of 250 students must first request an admission pass EUR/day. Please check with your home banking upon entrance to the library. Please note that a institution for specific information on service passport is required for a pass and that it is not charges, maximum daily withdrawal amounts, possible to request a pass online. and an updated list of associated bank ATMs. Generally speaking, cash machines in storefronts MONEY MATTERS will charge higher fees. Electronic payment methods are widely accepted in Italy, but cash transactions are EXCHANGE SERVICES AND WIRE TRANSFERS CAMBIO still commonplace. You should always have a There are several exchange offices in the center small amount of euro with you for small daily of Florence. Most are open 7 days a week and transactions. However, we strongly suggest that offer both currency exchange and cash advance. you do not carry large amounts of cash with you If you need to have money wired to you while while in Florence, elsewhere in Italy or abroad. in Florence, the best way to do this is through Only take with you what you need according to services such as Western Union or Moneygram. your plans for the day, and make sure the rest of You will need to use your full legal name as it your cash is kept somewhere safe. appears on your passport.

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SENDING MAIL Stamps, or francobolli, can be purchased at either CELL PHONE SERVICE the post office or at a tabacchi (tobacconist AND CALLING TO/FROM ITALY shops/ cafés). It is much easier to purchase CELLULAR SERVICE PROVIDERS stamps at a Tabacchi; just show them your letter To ensure better communication and safety while or postcard and they will give you the correct studying in Florence, we strongly recommend postage. If they do not have the exact postage obtaining a local Italian number. We are aware for you, please refer to the post office. Once that many international plans are available in stamped, you can mail letters and postcards in your home country, but international plans public mailboxes; look for a red mailbox, usually are not always fully functional and can be very attached to building walls around the city or at costly. It is extremely important for health and any post office. The two post offices closest to safety reasons to be able to make a phone call to the school are: an Italian number, in particular to the 24/7 FUA- AUF Emergency Line, in a time of need. If you • Poste Centrali, Via Pellicceria 3 plan to use your personal phone abroad, make • Via Pietrapiana, 53 on the corner with via sure to contact your carrier before departure to Verdi get your phone unlocked so it can be used with Alternatively, postcards and letters can be sent international SIM cards. through the private postal service GPS Global Postal Services. Many Tabacchi now sell these Italian telecommunications providers stamps instead of traditional Italian stamps The main phone companies operating in Italy are This service allows you to track the progress of Vodafone, TIM, Wind/3, and PosteMobile. Most your post when sent through GPS mailboxes, monthly plans vary between 15–20 EUR for a which are often located in Tabacchi that sell combination of minutes, SMS, and data, PLUS the the stamps. For more information on GPS and one-time cost of the SIM card (approximately 10- for locations where they can be purchased and 15 EUR). Although websites are mostly in Italian, mailed in Florence please visit: http://www. staff on site will be able to help you in English. globepostalservice.com Important note about roaming: as of 2018, cell MAILING PACKAGES AND EXPRESS MAIL SERVICES phone plans purchased in one EU country can To send packages either via ground or airmail, be used in any European Union country without your packages must respect certain regulations. incurring additional roaming charges. This You can get packaging materials at a cartoleria measure enables students who wish to travel or at most Mail Boxes Etc. locations. Packages in Europe to remain connected at no additional can be mailed through Poste Italiane, the Italian cost. International extensions of your home postal service, or internation private couriers country plan may incur additional costs, so please such as UPS and Fedex. . check with your provider. Interested students should plan to go a store location in person LUGGAGE STORAGE with their original passport. FUA-AUF staff can FUA-AUF does not offer luggage storage services also indicate store locations during orientation. and students cannot leave their luggage in FUA-AUF is not in a position to recommend a their apartments or at school between sessions provider over another, however students can ask for any reason. Please contact the Student Life our Student Life Department for more detailed Department for a current list of locations that instructions, directions, and tips upon arrival or provide a storage service. by email ([email protected]).

Living IN FLORENCE FUA-AUF STUDENT MANUAL

agreed upon by the city and the guild. Using your personal Smartphone abroad: 4. Luggage is charged at 1,00 EUR/piece (up to Changing SIMs does not affect your Apps, 5 pieces) contacts or other settings on the phone, such 5. Most drivers will take credit cards, but please as I-Messaging, WhatsApp, etc., nor do you lose check before getting in the car. any of your stored information (such as contacts, 6. Women needing a taxi during the night may pictures, settings). Apple-store purchased, and also use the Taxi Rosa (Pink Taxi). Just send Verizon iPhones 5-7 series and recent Android a WhatsApp or a normal message with the word models are already unlocked automatically. “rosa” to this phone number: +39 334 662 2550. INTERNATIONAL CALLS AND COUNTRY CODES 7. Need a car on the go? Stop by one of the many To make an international call from an Italian taxi ranks located throughout the city. Taxi ranks number dial: +(country code)(area code) are convenient, and you don’t need to pay the (number)To receive calls on an Italian number, preliminary fixed charge which is about € 3.20 or make sure your caller dials their country’s €6.40 for night hours (from 10:00 pm to 6:00 am) international access code, followed by 39 and 8. Tipping is included in the fare your phone number. 9. Drivers may refuse to take you somewhere if Examples of international codes to call Italy: you are under the influence. From USA & Canada: 01139 10. We recommend downloading AppTaxi: From most other countries: 0039 https://www.apptaxi.it/firenze/ To find your country’s access code, please check 11. Late at night, always take a taxi, especially if www.countrycallingcodes.com you are unfamiliar with the neighborhood or TRANSPORTATION AND TRAVEL if you are alone. The best way to get around the center of BUSES Florence is by foot, although there are The Florence bus system, ATAF, has a broad times when you may want to use public network throughout the city, and buses run transportation. If you are planning a trip quite frequently. ATAF buses are the large gray outside of the city center, regional buses and buses as well as the smaller electric buses (C1, trains are a great, inexpensive way to travel. C2, C3, D) that run only in the city center. Most buses TAXIS pass by the SMN train station at regular intervals. In Florence, taxi rules are pretty simple: taxis Single ride bus tickets cost: 1.50€ (90 minutes), may not be hailed on the street, and there are no 5.00€ (24 hours) and can be purchased at unregistered taxis/black cabs. In fact, there are Tabacchi shops, newsstands, or ticket machines only two taxi companies, known by their phone before boarding. You can also purchase a bus numbers: 4390 and 4242. Their full numbers are: ticket with your cell phone at the cost of 1.80€, +39 055 4390, www.4390.it just text the message ATAF to 488 0101 and you +39 055 4242, www.4242.it Some things to keep will receive an automated message with a pre- in mind: stamped ticket valid for 90 minutes from the 1. Taxis may only be reserved up to 24 hours in time of receipt. You can also purchase your ticket advance. Once the car is booked, you must be on board for 2 euros (exact change), but please outside your front door 5 minutes before the ask the driver before getting on the bus. reservation time. 2. Taxis can typically hold 3 adults plus Once on board, validate your ticket in the luggage. You may request a larger vehicle upon machine. The ticket is valid for 90 minutes from reservation. the time it is stamped, which will appear on the 3. Prices are the same all over because they are top of your validated ticket. You can change and

24 25 transfer buses as many times as necessary within booking fees will be included in the cost of the the 90 minute time limit. ticket. For more info and schedules, please see the following websites: TrenItalia http://www. IMPORTANT: Tickets must be validated the trenitalia.com ItaloTreno http://www.italotreno. first time you use them and must always be it Important: if you buy a paper ticket, you must carried with you, along with a form of ID (copy validate your ticket before boarding the train! of passport). Instructions for validation are Ticket-stamping machines are located at the also posted in English aboard the buses. Fines beginning of each track to validate your ticket, are very expensive if you are caught without a and if you forget to do so before you board, validated ticket. It is the conductor will make you pay a fine, in cash also possible to buy a ticket directly from on the spot. Online tickets are not subject to the driver, paying a surcharge and preferably validation requirements. with small bills or coins. However, it is highly recommended that you purchase your tickets in SITA AND CAP BUS LINES advance as there is SITA and CAP bus companies have routes outside no guarantee bus drivers will always have tickets of the Florence city limits. Both bus terminals are available to sell or have appropriate change. Bus located near the train station. schedules and routes are available at the ATAF SITA is located in Via Santa Caterina da Siena, office or at the website www.ataf.net 17 and has buses that depart for Siena, San A few useful bus routes are: Gimignano, Volterra, the Chianti region, etc. • Bus 7: Fiesole (from Piazza SMN) Cap is located on Largo Fratelli Alinari and serves • Bus 12, 13: Piazzale Michelangelo (From the Prato, Calenzano, Poggio a Caiano and SMN train station) Impruneta. • La linea/Volainbus: Florence Airport Shuttle, (From the SMN train station) AIRPORTS TRAMWAY The easiest way to get to Florence airport is the ATAF Bus Volainbus from the central station, with The tramway line runs from Via Alamanni (SMN a taxi (see page 22 for further information), or train station) to the nearby town of Scandicci. with the tram from the central train station. For You can purchase regular ATAF bus tickets to use Pisa airport, the best way is by shuttle bus or by on the tramway. Line 2 runs from the Florence regional train, both of which leave from the central Peretola Airport to piazza dell’Unità (very close station. to the SMN central train station). Line 3.1 runs from the SMN central train station to Careggi For Bologna airport, you may take a taxi or bus Hospital. from the airport to the central train station, and then board either a fast train or a regional train to TRAINS Florence Central Station Santa Maria Novella. For Trains are an excellent way of traveling Rome Fiumicino, the main airport in Rome, the throughout Italy and Europe. Various discount best way is by high-speed train from Florence to tickets exist, which are worth consideration Roma Termini and then the Leonardo Express train if you plan on traveling extensively, but may to the airport. FUA-AUF offices are only a short require purchase from your home country taxi ride away from the Santa Maria Novella train before coming abroad. In Florence, tickets can station. be purchased directly from the SMN train station and from most travel agencies. We recommend ALWAYS write on your luggage your name, that you check first with the agency if any destination, and address where you can be

Living IN FLORENCE FUA-AUF STUDENT MANUAL contacted or where you need your luggage the Odeon Theater is an excellent choice for shipped to in case of lost or delayed luggage. a relaxing night out. This beautiful theater, regularly hosts new releases in original language If your luggage is lost or delayed, always give the versions, as well as international film festivals airline the school address to deliver your luggage and events with high profile actors and directors. to when it arrives: For their monthly program of films, please visit: http:// www.odeonfirenze.com/ Your Name C/O FUA-AUF Corso Tintori, 21 OUTDOOR ACTIVITIES There are many opportunities to stay active 50122 Firenze and enjoy nature while abroad. The following Italia interactive map displays many places and TRAVEL AGENCIES facilities in Florence for physical activity, Although the Student Life Department is not a whether it be nature trails, public swimming travel agency, our advisors are always available pools, sporting facilities for tennis, rugby, to assist with travel suggestions and directions baseball, or even canoeing! Ask at the Student on how to purchase tickets. For information on Life and Development office for sporting options travel and to purchase tickets (train, airplane), available in Florence. please stop by the Student Life Department for information on the best agency to contact for your RELIGIOUS SERVICES AND HOLIDAYS specific travel needs. Although Italy is predominantly a Catholic country, religious services of various denominations may LEISURE IN FLORENCE be found in the city center. • Duomo Cathedral - Mass in English every Florence is a lively city and on any given day Saturday at 5:00pm. of the year it is possible to find a variety of • Santa Croce - Mass every Saturday at 6:00pm; entertaining events. Whether you are looking for Sunday at 11:00am; 12:00pm; 6:00pm. cultural events, unique restaurants or fun places • Santa Maria Novella - Mass every Saturday to hang out with locals, there is always an array at 6:00pm; Sunday at 10:30am; 12:00pm; of happenings within the city center. Please 6:00pm. refer to this guide below to help plan your free • St. James Episcopal Church - Via Rucellai, 9 time in Florence, and don’t hesitate to stop by tel. 055 294 417. Mass in English on Sundays Student Life for detailed information and advice at 11:00am. for leisure time activities. • Anglican Church of St. Mark’s (Church of MUSEUMS, EXHIBITS, England) Via Maggio 16 tel. 055 2952764. PERFORMANCES AND MORE • Comunità Israelitica/Synagogue - Via Farini, For an up to date calendar of exhibitions, fairs, 4 tel. 055 245 252. Please call for service and other entertainment, including museums, art times, for lunar calendar info: http://moked. galleries, gardens, parks, villas and monuments, it/jewishflorence/. please consult firenzeturismo.it. • Centro Islamico Culturale - Vicolo Gherardacci, 14 Prato - tel. 0574 30495. Information about theater performances, cinema • Centro Buddismo Tibetano - Via R. Giuliani, and musical events within the city can be found 505 - tel. 055 454308 www.ewam.it in Firenze Spettacolo. • Istituto Buddista Italiano - Via di Bellagio, 2/E Località Castello, Firenze - tel. 055 If you like to view a film in its original language, 426971 www.sgi-italia.org

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• Masjid Al-Taqwa - Borgo Allegri, 62-64r, 50122 Firenze

Living IN FLORENCE

Health & WELLBEING FUA-AUF STUDENT MANUAL

SAFETY TIPS: while in Florence. Florence is considered a safe place, however you should take the same precautions to protect IN CASE OF EMERGENCY yourself and your property that you would take For urgent medical in emergencies, dial 118 any large city. See the safety tips to keep in mind: to call an ambulance. • Always carry your phone, apartment keys This service is available and some cash on you. 24 hours a day and this • Avoid carrying large amounts of cash on number is valid from any you. If you do need to carry a larger amount, location in Italy. divide it in different wallets and pockets. • Never keep your home address together with your keys. • Keep credit cards in a separate wallet from IDs and cash. • Don’t leave your personal belongings unattended and be aware of your belongings at all times, especially in crowded spaces. EMERGENCY ROOM • Don’t leave your apartment unsecured: Alternatively head to the Pronto Soccorso dead bolt your door before leaving the (Emergency Room) which is located at the front apartment and when you are at home for of all major hospitals. The hospital in the center the night. of Florence is: • Avoid walking alone at night. • Never invite a stranger to your apartment Ospedale di Santa Maria Nuova or enter a stranger’s apartment. Piazza S. Maria Nuova 1 - tel. +39 055 69381 • Do not accept drinks or rides from strangers. In Italy, as in most European countries, healthcare • Do not be lulled into a false sense of security. is available to all citizens and permanent Be safety conscious but not fearful! residents. in need of medical treatment, though • Excessive drinking impairs your ability the latter may be charged a nominal fee for this to evaluate situations and make sound service. Foreigners are welcome to use public decisions, making you more vulnerable and health facilities for urgent care but fees will be a possible target for crime. required, depending on the services and exams rendered. For non-resident foreigners, there HEALTH & SAFETY IN FLORENCE is always a charge to be paid up front for an emergency room visit, which may or may not The goal of the Student Life Department is be reimbursed by your international health care to make sure students are safe. Italy’s health provider, depending on your plan. care system and overall hygienic standards are excellent. No specific health issues are to FOR LESS URGENT CARE be expected and no special immunizations or The following services and practitioners are inoculations are required to enter Italy from available to assist students. These medical most countries. However, colds and flu bugs professionals are not part of FUA-AUF staff and are common, as they probably are in your home therefore FUA-AUF is not responsible for the country. Please take note of the following outcome of any contact with them. Most of information in case you need medical assistance these medical professionals accept GeoBlue and

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CISI insurance plans. If you have international Fever: febbre insurance through a different provider, you Sore throat: mal di gola should contact your health care consultant for an Headache: mal di testa updated list of participating physicians, medical facilities and public health facilities may have Foreign prescriptions are not accepted in administrative policies and payment procedures Italian pharmacies under any circumstance, that different from your specific private health and unless the medication is sold over the care plan from your country. counter in Italy, a prescription from a physician licensed in Italy is required. However, if you have PHARMACIES a prescription from your home doctor, it may Please also note that there are two phamacies be a helpful reference for the doctor in Italy to operating on extended hours in the center of transcribe the appropriate medication for an Florence. In case of illness that does not require Italian pharmacy. immediate medical treatment, a pharmacist can often assist with over the counter medications. It is advisable for students to purchase any Look for the green cross for a nearby pharmacy. medication directly in Italy and never have For after-hours service, please ring the bell for medicine shipped from their home country, assistance. as the package will very likely get blocked at • Farmacia All’Insegna del Moro, Piazza customs (see page 8, Incoming Mail Services). San Giovanni 20/r tel. +39 055 211343 Please also note that certain prescription drugs (open from 8 AM to 12 AM) that may be commonly prescribed in your • Farmacia Comunale, Inside Santa Maria home country, such as Adderall, are considered Novella train station tel. +39 055 216761 narcotics in Italy and will not be allowed through (open 24h) customs if shipped nor are they obtainable by prescription. Medication with the same active ingredients used in your home country can often be purchased over the counter. The medication’s name may change, but the active ingredients are standard, but not all medication that is typically sold over the counter in your home country will be available without a prescription in Italy.

DESCRIBING YOUR SYMPTOMS Below are a few useful terms and active ingredient equivalents in Italian, as well as a translation of symptoms, to assist you with: Ibuprofen: Ibuprofene Paracetamol: paracetamolo Antihistamine: antistaminico Antacid: antiacido Aspirin/acetylsalicylic acid: aspirina/acido acetilsalicilico Decongestant: decongestionante Cough: tosse Runny nose: naso che cola Cold: raffreddore

Health & WELLBEING FUA-AUF STUDENT MANUAL

GENERAL PRACTITIONERS Studio Medico, Borgo Pinti, 58r Medical Service Cell phone: +39 333 6175904 Via Roma, 4 - tel. +39 055 475411 (no charge for office visit with GeoBlue Medical Service offers visits by a variety of insurance) English and French-speaking practitioners and medical specialists by appointment. A doctor is on call 24 hours a day for a fee. House calls are Dr. Anna Choub (psychiatrist) also available for an additional fee, according to Piazza del Mercato Nuovo, 1 your insurance plan (no charge for office visit Cell phone: +39 339 5687775 achoub@yahoo. with GeoBlue or CISI insurance). Walk-in clinic com hours: Weekdays 11:00am-12:00pm; 1:00pm-3:00pm; AA FLORENCE (IN ENGLISH) 5:00pm-6:00pm; Sat.11:00am-12:00pm; 1:00pm- Tuesday from 1:30 to 2:30 pm at St. James’ Church, Via B. Rucellai, Florence. No need to call ahead, 3:00pm. www.medicalservice.firenze.it the meeting is never canceled. Ring MEETING [email protected]. ROOM bell on the left-hand gate of the church. Contact - Norman: tel. +39 347 698 5340 Dr. Stephen Kerr, General Practitioner Piazza del Mercato Nuovo, 1 - tel. +39 055 288055 DENTISTS Cell phone: +39 335 8361682 Please note that international insurance typically For clinic visits, please call for a weekday morning covers dental care caused by accidental injury appointment. Walk-in hours weekdays from and does not cover any dental work caused 3:00pm-5:00pm (no charge for office visit with by illness or infection. Please check with the GeoBlue or CISI insurance). dentist’s office for coverage details before making an appointment. PSYCHOTHERAPY & COUNSELING FUA-AUF offers cultural adjustment counseling Dr. Filieri on V. Ricasoli, 33 - tel. +39 055 287323 campus to assist students to life in Florence. For further information or to make an Dr. A. Cosi appointment Via Quintino Sella, 4 - tel. +39 055 214238 Please contact [email protected]. Email [email protected]

The following professionals are also available Dr. Marja-Leena Peltonen-Portman in Florence. Please confirm insurance coverage Via Cherubini, 20 - tel. +39 055 218594 and payment details when you make the Works with GeoBlue, before making an appointment. appointment confirm payment details.

Dr. Mary Ann Bellini Dr. L. Mineo e Dr. P. Collini Lungarno Cellini, 25 - tel. +39 055 680721 Piazza Stazione n.1 - 50123 Firenze American Psychotherapist and Counselor tel. +39 055 2302723 offering International Counseling Services. Works with GeoBlue. Please confirm payment details when making an appointment.

Dr. Silia Passeri

32 3333

China: Via della Robbia, 89 tel. +39 055 573889 fax 055 5520698

France: Piazza Ognissanti, 2 tel. +39 055 2302556 - fax 055 2302551

Germany: Corso dei Tintori, 3 tel. +39 055 234 3543 - fax 055 247 6208 Mexico: Via Arte della Lana, 4 EMERGENCY NUMBERS tel. +39 055 2656187 AND IMPORTANT CONTACTS Police emergency: 113 Spain: Via dei Servi, 13 Carabinieri emergency: 112 tel. +39 055 212207 Medical emergencies and ambulance: 118 Sweden: Via Bonifacio Lupi, 14 Fire Department: 115 tel. +39 055 499536 Police Headquarters (Questura) Embassies in Rome Via Zara, 2 tel. +39 055 49771 United States: Via Vittorio Veneto, 119/A Rome Carabinieri Headquarters tel. +39 06 46741 - fax +39 06 46742356 Borgo Ognissanti, 48 tel. +39 055 27661 Japan: Via Quintino Sella, 60 - Rome Tourist Aid Police: tel. +39 055 203911 tel. +39 06 487991 - fax +39 06 4873316 Night Medical Service: tel. +39 055 475411 South Korea: Via B. Oriani, 30 - Rome City Police - Polizia Municipale Firenze tel. +39 06 8088769 tel. +39 055 2616057 Police Report Hospitals A report regarding robbery, bagsnatching, theft, General Hospital of Santa Maria Nuova lost property may be presented at the following Piazza Santa Maria Nuova, 1 offices: tel. +39 055 69381 Comando Provinciale Carabinieri General Hospital of Careggi Via Borgognissanti, 48 Viale Morgagni, 85 (24 hrs/day) - tel. +39 055 27661. tel. +39 055 794111 Questura Ufficio denunce Ospedale Nuovo San Giovanni di Dio Via Zara, 2 (translator on duty most mornings) Via Torregalli, 3 tel. +39 055 4977268 tel. +39 055 69321 Commissariato di Polizia Ospedale Santa Maria Annunziata Via Pietrapiana, 50r Via dell’Antella, 58 tel. +39 055 203911 tel. +39 055 69361 Lost Property (includes all property handed in Consulates in Florence at United States: Lungarno Vespucci, 38 the police stations): Via Francesco Veracini, 5 tel. +39 055 266951 tel. +39 055 334802 Brazil: Piazza Pitti, 5 GENERAL WELLNESS ABROAD tel. +39 055 222336 - fax 055 229345 Personal safety is a concern for anyone in any

Health & WELLBEING FUA-AUF STUDENT MANUAL part of the world, including at home, but while and internal drive for sleep and wakefulness you are away from the security of familiar can be out of synch. Each individual responds surroundings, it is especially important to differently to the time change depending on have a personal safety plan while abroad. This age, physical fitness, and one’s ability to adapt to may include a strategy to cope with illness a new environment. Duration and intensity of jet and culture shock, as well as for emergency lag are dependent on the number of time zones situations. Awareness of health and safety issues crossed, direction of travel, and personal ability that may come up during your stay abroad will to sleep while traveling. help you to adjust in moments of need. Symptoms include: SETTLING IN • Increased fatigue While abroad, you will find yourself in an • Poor sleep, early awakening, or fretful sleep unfamiliar environment away from some of • Poor performance in physical and mental the people you usually rely on for support and tasks during the daytime accompanied by guidance when your plans go awry. For this headaches and difficulty concentrating reason, you need to be personally responsible • Mild depression and aware of your surroundings. It’s important to • Increased irritability prevent the unexpected when you can. Most of us • Gastrointestinal disturbances and overestimate the danger of rare events which we decreased have little or no control over, yet underestimate • interest in the enjoyment of meals the danger of common events which we can have control over. Take steps to prevent situations Remedies: such as theft, pedestrian safety, and getting lost. • Adapt to the local time schedule as soon as It is good to be prepared with prevention tips to possible ensure your own personal safety. • Optimize exposure to sunlight after arrival • Eat meals at appropriate, new local time Keep these tips in mind • Drink plenty of water • Don’t carry around too much cash. Monitor • Avoid excess caffeine or alcohol your belongings are at all times, and keep • Take short naps (20-30 minutes) to increase bags zipped with personal items out of easy energy without undermining nighttime reach. Keep personal belongings close. sleep • Interact respectfully and blend in with the • For severe cases of jet lag, don’t hesitate to locals. seek medical assistance • Stay sober, as more incidents occur when alcohol is involved. Culture Shock • Keep copies of important documents in a Culture shock is defined as the disorientation safe place. experienced when a person is exposed to an • Check safety and reliability of public unfamiliar culture or way of life. When you transportation, manage your belongings visit a new country everything is unfamiliar while in route, and when possible, do not – weather, landscape, language, food, dress, travel alone. social norms, values, and customs among other things. This will likely disrupt your daily patterns Jet Lag and possibly trigger some type of reaction, Jet lag is a temporary condition that occurs when which is completely normal. See page 36 for a person travels across three or more time zones more tips on adjustment. You may find yourself in a short period of time. As your body clock feeling sadness or loneliness and idealizing adjusts to the new time zone, your daily rhythms the culture that you just left behind. Feeling an overwhelming sense of homesickness,

34 3535 confusion, or insecurity may seem to override many people who feel the same way as your emotions. To help counteract and cope with you do and your mutual support can help these changes, it is important to keep in mind during peaks of homesickness. the following: • Photos of family, friends, and places that are dear to you can help you feel better in your • Keep an open mind. Do not automatically new environment. Talking with loved ones perceive that things that are different as and friends from home may help combat ‘wrong’ or ‘bad.’ Withholding judgment will your homesickness as they may be able to will facilitate cross-cultural understanding. provide you with some soothing words of If you find yourself in or going to a country comfort, jokes, and encouragement to get that you know little or nothing about, do you through the day. If you are able to, set some research to prepare yourself. up weekly times to call your loved ones. • Make an effort to pick up local customs Set time aside to message or send e-mails and language, even just a few key phrases. to stay in contact with them and give Increasing your communication skills helps you something to look forward to. Write you to integrate with the local community weekly or bi-weekly letters to family and and demonstrates your interest in the new friends back home and ask them to send country. When locals see you make an effort you letters in return! Remember, however, to communicate in their language, they are not to spend all of your time consumed more willing to help you. When all else fails, with talking to people from home – make keep in mind a smile is universal. sure you are interacting with your new • Follow what is going on in the community, surroundings too. especially in Florence. The city is teeming • Do things that you enjoy doing at home with festivals, events, and cultural in your new surroundings. There are so activities; read the local newspapers and many activities and opportunities in your ask questions to integrate yourself with new community, it will be easy to find your new surroundings. somewhere to carry out your favorite • Try to achieve a sense of stability in your activities. Check out local restaurants to life. Creating a routine will give you a find foods that remind you of home. Do feeling of safety and comfort. some research to find local sports leagues • It is completely normal to feel a little to join or fields to play on. Talk to other disoriented and uncomfortable upon students to see if they would like to join in arrival! Don’t be too hard on yourself, as as well. living abroad is a challenge; it takes a • Make friends with your fellow peers. Don’t little while to orient oneself and become be afraid to branch out and ask others comfortable. Also keep in mind that you to grab a cup of coffee or lunch. Think are not alone and that there are plenty of of group activities to do or join in the others in your shoes and plenty of people activities provided through the campus. It around to help. is a great way to meet new people and stay engaged in your new environment. Homesickness • Make the best of your situation. You have Homesickness can affect people of all ages the chance to experience something that in almost any situation. This longing for many students never will, so take advantage home is common, especially while studying of this once in a lifetime opportunity. See abroad. Being away from the comforts of home page 12 for activities that may help you and from the people you usually surround stay engaged while in Florence. yourself with may cause overwhelming distress at times. Here are some helpful DURING THE SEMESTER tips to help combat some of these feelings: Common Illness • Create a network of friends in your new During your stay you might catch a common cold surroundings. You will find that there are or flu. Although harmless, when you are far from

Health & WELLBEING FUA-AUF STUDENT MANUAL home it sometimes may not feel that way. overwhelming feelings. Symptoms may include: • Change the situation you are in. Some • Runny or stuffy nose things to help you relax can include • Itchy or sore throat stepping back from your situation and • Cough going for a walk or taking part in physical • Congestion activity, deep breathing exercises, or • Slight body aches or a mild headache seeking other healthy distractions. Writing • Sneezing down what is bothering you can also give • Watery eyes you some insight into what is on your mind • Low-grade fever and from there you can reflect on effective • Mild fatigue solutions. Be willing to compromise in • Mild fever certain situations to find a happy medium Pharmacies in Italy may be able to help you and make sure to look at things in terms of with over the counter medication. However, do the bigger picture. Try not to control the seek medical attention if you have a spike in uncontrollable - this will only lead to more fever which can be accompanied by sweating, stress. Instead try your best to look at the chills, and a severe cough. Swollen glands and upside to the situation. increased sinus pain are also signs that one • Among the techniques to reduce stress, should seek medical attention. If you feel at make time for fun and relaxation. Taking all uncomfortable with your symptoms, seek care of yourself and maintaining a healthy medical attention early before your health lifestyle both physically and mentally will becomes worse. For information on doctors in help you to handle the challenges and Florence see page 31 . stressors life sends your way.

Stress management TIPS FOR GOOD STUDYING HABITS Stress is a normal psychological and physical Study abroad is an important opportunity to reaction to the ever changing and increasing experience new cultures, to travel and explore demands of life. During stressful times, stress new horizons. Studying is also a fundamental management is important. Do not wait until component of this experience. Due to all of the stress has a negative impact on your health, new experiences that surround you while abroad relationships, or experience to take care of the your usual approach to your studies may need to situation. adapt to the new environment. Being in the right Steps to combat your stress include: mindset is an important factor that will assist • Identifying your stress triggers, whether you to study in a more functional manner. Make it is culture shock, a feeling of being sure you enter the situation with your mind overwhelmed, challenging schoolwork, or focused on the task at hand. Some helpful tips to just general discomfort. keep in mind are: • Once you’ve identified your triggers, it is • Eliminate distractions as much as possible: easier to start thinking about strategies for pick a quiet study area away from the coping with them. Try to avoid the stressful hustle and bustle of daily life so you can situation and if that isn’t possible, find concentrate on your assignment. distractions, limit your time in the stressful • Bring all the materials you need and leave environment, or seek help and support. It behind what you don’t need. Bringing can be very helpful to talk through your extra materials may act as a stressor or situation so you do not feel as if you need distraction from your task at hand. to figure things out all on your own. • Recognize what type of learner you are. • Examine how you currently cope with Visual? Auditory? Kinesthetic? This will help stress: Is it appropriate for your situation? you tailor your study habits to your specific Is it a healthy and helpful activity? needs. If you work better in a group, set up • Avoid unnecessary stress. Limiting your a group study session with your peers. level of stress by not worrying about trivial • Make a study schedule you can stick to. things can be a first step in reducing your Especially in a new environment, a set study

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schedule may help to ground you and best focus on your studies. By blocking off time specifically for studying, you are setting a goal and making a promise to yourself. If you meet your goal, reward yourself by taking a break or having some fun! • Most importantly don’t forget to learn! It is important to pass the exam and get through the task, but it is more beneficial to keep in mind you are learning something in order to better yourself. If you take the time to really learn the information, the effort you put into your work will be more worthwihile and you will appreciate the study experience all the more.

Health & WELLBEING FUA-AUF STUDENT MANUAL

CULTURAL Differences & ADJUSTMENT IN ITALY

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CULTURAL SENSITIVITY The following information will help you through the adjustment process to get the most out of Osteria your study abroad experience. Some of this may An osteria was originally a place serving wine and be common sense, some may not make any sense, simple food, and sometimes a place to sleep, to but your ability to comprehend the following wanderers. Nowadays an osteria sells mainly food, information will make the transition into life in and often a selection of wines to accompany the Florence easier and help you live as a local during dishes. The food is often served at shared tables your stay! in an informal setting.

Being abroad and exposed to a new culture is a Trattoria challenge to anyone, so if you are experiencing A trattoria is usually less formal than a ristorante, culture shock, see page 32, and reach out to our and a good choice for an inexpensive meal. Some Student Life Department staff: we understand may not have printed menus, and the food served adapting can be a challenge. No matter how hard is usually regional or home cooking. Sometimes, you try you will sometimes inadvertently break trattoria food may be bought in containers to take some social norm you were unaware of. This is not home, although this is not common usage among a failure, it is part of the learning process! locals.

If you are interested in merging with the Italian Ristorante community please join our Connecting Cultures A ristorante is simply a restaurant. However, the Program (conversation partners, volunteering concept that Italians have of a restaurant might opportunities, Italian families). For further be different from that of other countries. Usually information see page 12. For further information a ristorante is a more formal establishment and also see the section “Health and Wellbeing” page the more expensive of the three categories. 27. Please note that it is always a good idea to check EATING OUT, ITALIAN STYLE the prices before entering a ristorante, trattoria or osteria; although most of them are reasonably Italians, as a general rule, do not eat out for priced, some of them are historical establishments, convenience. Eating out in the Italian culture and their traditional food and rustic environment is a treat and is usually done to celebrate some can be very pricey. An osteria or trattoria may particular event. This is why the dishes in a have humble origins, but there are also some very restaurant are generally richer or more elaborate fashionable, trendy locations that may outdo the than average home cooking. Also for this reason, prices of your usual ristorante. Please also note customers are usually expected to order more that to ask for a doggie bag to bring home any than one course. The restaurant owner will not leftovers is not a common practice in Italy. rush you out, as the Italian customer is not only paying for food and service, but also for the Pizzeria relaxed time and environment that one finds An establishment selling pizza and sometimes when eating out. Dinner out is a moment to chat other food. Look for one with an actual wood- and be convivial, this is why in a restaurant the atmosphere and pace is so relaxed. In general, burning oven (rather than an electric one). You you will have to ask for the bill in order to receive might see it in the middle or the back of the it, as a good waiter in Italy would never rush you restaurant). Pizzas are served as individual dishes, out of the restaurant. not “family style”, and everyone is expected to In Italy, there are three basic categories for dining order their own. If you just want a slice of pizza, establishments: osteria, trattoria, and ristorante. look for an establishment that sells pizza “al

Cultural Differences & Adjustment IN ITALY FUA-AUF STUDENT MANUAL taglio”. an anti-social behavior in Italian culture.

Bar The Italian “bar” is actually a “café”, where people RESTAURANT ETIQUETTE often stop by for a quick espresso with friends or Below are a few simple facts which might come colleagues. Most bars nowadays in Florence will in handy when dining in Italy: serve you coffee to go, but walking around with • In italian culture food plays a very prominent a cup or a mug is not how Italians drink coffee. role and strict social norms are applied Most bars also sell pastries, sandwiches and when it comes to eating. For instance, if sometimes even offer a traditional aperitivo in a condiment (e.g. Parmesan) didn’t come the late afternoon/early evening. with your dish, then chances are it was not PLEASE NOTE: many bars require that you pay meant to go with your meal. In fact, adding beforehand and show the receipt to receive unforeseen condiments to your dish when it service. arrives at the table may be interpreted as a dislike of your meal and could be taken as an Panini-Light Lunch offense! Panini in Italy is not a specific type of sandwich • Similarly, you might find that in restaurants or even necessarily a toasted sandwich, it is the waiter/chef may refuse to make any simply the plural form of the word sandwich, changes to the recipe by removing/adding i.e. “sandwiches”. To order a sandwich ask for a ingredients. Try not to see this as a lack panino, singular, not a panini, which is the plural of respect or bad customer service. It is form. Avoid touristy places and go for the lesser- intended to be exactly the opposite: Italians known establishments and bakeries that will value their culinary tradition above anything prepare a fabulous sandwich on the spot for you! else and are therefore trying to give you the best possible eating experience! Eating “to go” and “take-out” in Italy • For some reason Italians never order a Although it is not common for Italians to eat cappuccino at the end of their meal or past while walking on the street, it is still possible 11 am. for you to order a meal “to go” in some trattorie • Bread and olive oil is not something that is and restaurants. More commonly you can served in restaurants as an appetizer. The purchase food to go at a pizzicheria, alimentari olive oil bottle and vinegar on the table are or gastronomia (delicatessen) where hot meals, meant to be used only as a condiment for pastas, meat and side dishes are sold by weight. your meal. • The check (il conto) won’t be automatically Aperitivo delivered to your table after a meal. You are Aperitivo or aperitif (from latin word aperire, not being ignored: Italian customers take to open) traditionally opens a meal, and it is their time at the restaurant, not only to enjoy similar to an appetizer. In recent times aperitivo good food but also to enjoy conversation and or apericena has become a way to have a quick quality time amongst friends or family! informal dinner with friends: you can anjoy a • Restaurants are usually closed outside of beverage and a buffet (cold and hot meals) traditional meal hours (12:00pm-2:30pm and 7:30pm to 11:00pm). Remember: wine is part of a meal in Italian culture • Bologna/Baloney meat is called mortadella and to enjoy one glass with friends is a social • Try the original “mac&cheese”: pasta (usually activity. However, excessive drinking is of course pici) cacio e pepe!

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• “Bolognaise” sauce is called ragù on most mornings. Some shops close between menus (ragù alla Bolognese). 1:00pm and 3:30pm. Others might be closed • “Chicken parmesan” is called pollo alla on weekends. In Italian this afternoon pizzaiola, and is not usually served in closing is referred to as a pausa o chiusura, restaurants, being a very simple home meal. not siesta, which is actually a Spanish word meaning “nap” (Florentines do not generally THE MYTH OF DRINKING IN PUBLIC sleep in the afternoon after age 5!). The The Florentine nightlife may differ from what average working day in Italy is around 8 you are used to experiencing at home. The heart hours. of social life is often found in piazzas located • Not all businesses will accept credit cards or throughout the various quarters of the city. For break a large bill for a small purchase. this reason, it is not uncommon to find Italians • Shopkeepers will help one person at a time. consuming drinks in the vicinity of the pub or Be patient! They are not ignoring you: your restaurant in which it was purchased if there is not turn will come and others will have to wait a table available at the establishment. However, while you receive exclusive attention! this is a far cry from the misconception that walking around the city with open containers of Tipping in Italy alcohol is socially acceptable. In fact, it is quite Although it may be a nice gesture for exceptional the opposite. In Florence, as well as in the rest of service, tipping is generally not required nor Italy, consuming alcohol and/or being drunk in expected for any services in Italy. This includes public is perceived as extremely disrespectful and restaurants, taxi, and hairdressers. Employees in it is never, under any circumstance, acceptable to these businesses earn a regular salary and do not wander the streets with an open bottle of wine or work for tips. Furthermore, in restaurants, there is any other alcoholic beverage. always a service charge automatically included in your bill, called coperto, and usually between 2 to STORES/WORK HABITS 5 euro. If you did have an exceptional experience General norms and tips while shopping: and you would like to show your gratitude, • Saying buongiorno (good morning) or usually a euro or two is more than enough to say buona sera (good afternoon/evening) when thank you to your server. entering a store, office or restaurant is a way for you to integrate into the Italian ITALIAN HOLIDAYS culture through common courtesy. Courtesy Following is a calendar of our National holidays. is much valued in Italy and people will Since Italy is a predominantly Catholic country, appreciate being acknowledged before these holidays are principally in accordance starting a conversation. with such customs. Most government and local • Returning or exchanging an item is businesses also acknowledge these holidays. uncommon in Italian stores and usually only Absence from school for other religious holidays possible if you return the item new, with that are not recognized by the Italian calendar a receipt and a tag within 14 days. In that will not be excused. This decision does not case, you might still not receive a refund but represent the beliefs of FUA-AUF or its staff, a coupon (buono). It is impossible to return but rather reflects cultural customs. For current items without a receipt or a tag, items that school holidays, please check the Academic Dates have been used, or if packaging is open. for your session which can be found in your • Bargaining is NOT practiced in regular orientation packet: stores. January 1 - New Year’s Day • Many small shops are closed on Monday January 6 - Epiphany

Cultural Differences & Adjustment IN ITALY FUA-AUF STUDENT MANUAL

Easter Sunday - Easter Monday not appreciate people being loud. (date varies according to lunar calendar) April 25 - Liberation Day EVERYDAY INTERACTIONS AND MAKING May 1 - Labor Day ITALIAN FRIENDS June 2 - Day of the Republic A few suggestions and tips that will help you June 24 - Saint James’ Day (Patron Saint of navigate smoothly in Italy! Florence) • Find an Italian friend, teach them your native August 15 - Assumption Day language and share your culture while you November 1 - All Saints’ Day learn more about your host culture - cultural December 8 - Immaculate Conception Day integration is never one-directional! Take December 25 - Christmas Day part in the Connecting Cultures program, to December 26 - Saint Stephen’s Day learn more about how to do this (see page FORMALITY/INFORMALITY 12). Italians can be very informal and friendly in • Italians spend a great amount of time situations that would require more formality in talking about food. A meal you tried or the your home country. That said, Italian culture, cuisine from your home country is a great despite the stereotype, respects a lot of formalities, conversation starter! for instance: • Learn about current Italian pop-culture! Try • Never sit on the ground or put your feet or to watch Italian tv shows, talent shows, and shoes on a table or a chair/sofa anywhere, listen to current Italian music. This way not including on trains, buses or waiting areas. only will you improve your Italian language This is considered very rude! skills: you’ll also increase your understanding • Eating or drinking while walking or while of the current trends and lifestyle. This will having a conversation with someone can give you great conversation topics, Italians be perceived as disrespectful. It is not really will be flattered that you actually took the common or socially accepted to eat or time to learn about their country and you’ll drink while walking on the street or enter be an instant best friend! a store or building with food or open drink • Try the local food. In italian culture rejecting containers. a dish or ingredient that has been offered • Keep your shoes and shirt on at all times could be taken as an offense. At least try the while in public. food, or, if you can not, politely explain why • Italians do not usually wear sports gear rather than just saying “no”. outside of the gym or sport sessions. • Keep in mind that Italians, and especially • “Ciao” is a very infomal greeting, not Florentines, despite the stereotype, are very appropriate in every circumstance, reserved and do not commonly talk to especially for the elderly. If you are unsure strangers. People might feel uncomfortable “salve” works every time! or misinterpret your intentions as in Italy it • Keep cultural dress norms in mind. Wear is preferable to be introduced to someone sensible clothes and respect the dress code through a third party, like a common friend that Italians observe in different occasions. before starting a conversation. If a stranger What could be considered casual in your approaches you on the street that person culture could be regarded as inappropriate is not behaving in accordance to Italian • Cover your shoulders and avoid short customs and social norms. Do the Italian skirts/shorts when visiting churches. thing and politely ignore them! • Try not to be loud in your native • Participate in activities that you already language, despite the cliché, Italians do enjoy at home and reach out to those

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who enjoy them as well. There’s no lack of of our comfort zone! Leaping out of your opportunities in Florence! linguistic and cultural comfort zone can be • Personal space can be smaller in Italy than hugely rewarding! other countries. • Italian laws might not resemble those in EVERYDAY COMMUNICATION your home country. Be aware of this! AND BASIC ITALIAN LANGUAGE • Hang out with people from different cultures Communicating with locals will be one of your and backgrounds! main challenges. At times, it seems like no one • Be aware of cultural sensitivities. The mafia, can understand your language, and other times, Italian politics, World War II, or Italian it feels like the locals will not allow you to practice stereoptypes can be a sensitive spot for Italian. The best way to overcome this is to just many Italians and a painful subject. If you put yourself out there and try to speak in Italian, do approach these subjects, try to be tactful no matter how difficult or embarrassing it may and not too assertive, as people may feel feel. Even if you just learn to correctly use a few uncomfortable. simple words and phrases, this will help you to • Take advantage of public fountains! You assimilate into the Italian culture. will be able to refill your bottle at water Pronunciation fountains located in the main piazzas, or Italian is considered a musical language because at the “fontanelli” (http://www.publiacqua. each sound is pronounced clearly and precisely it/node/194). Some of them even offer but also softly, rather than with hard sounds. carbonated water! On the other hand, since Even syllables and words that are linked together in italian culture it is not very common to eat never lose their fundamental sound value. Italian or drink outside of meal hours, you will not is also a phonetic language, which means that find water fountains inside buildings. words are pronounced in the same way they are • In Italy it’s forbidden to smoke inside spelled. public spaces but it is permitted to smoke Italian pronunciation is very consistent: “a” everywhere outside. This can be very sounds like a in father; “e” has two sounds: short inconvenient but please keep in mind that vowel like e in pen or long vowel, similar to ai an Italian will not perceive smoking next to in fair; “i” sounds like ea in tea or i in marine; “o” you in the street as something that might has two sounds: like o in cozy or similar to o in bother you. If you smoke, don’t throw cost; “u” sounds like u in rude. The “c” and the “g” cigarette butts on the street as you may be are two consonants that can make a world of fined for littering! difference to learn: both are hard when they are • Maintain your cultural identity and hold on followed by an a, o or u (as in ‘cat’ and ‘got’, and to your values, but withhold judgment when soft when followed by an e or an i (as in ‘child’ or exposed to a new environment. ‘gem’). Vowels are always distinctly pronounced • People in Italy can be fascinated by other in a sharp, clear manner, no matter where the countries, but presenting your way as the accent is stressed. best or only way will kill the conversation and the cultural exchange. Italians are Useful Words and Phrases generally very critical of their home country Good morning Buongiorno but will proudly defend it if feeling judged. Good afternoon/evening Buona sera • Be an ambassador for your school back Good night Buona notte home and for your home country at all Hello Ciao/Salve times, on or off campus! Goodbye Ciao/Arrivederci • Try unfamiliar things. Life begins outside Please Per favore

Cultural Differences & Adjustment IN ITALY FUA-AUF STUDENT MANUAL

Thank you Grazie • Prosciutto can also refer to cooked ham You’re welcome Prego (prosciutto cotto), not only the famous How are you? Come stai?/Come sta? cured meat (prosciutto crudo). I’m fine Sto bene • Macaroni is actually spelled maccheroni. I’m sorry Mi dispiace/Scusa • Panini and salami are plural forms. if you I don’t understand Non capisco want just one item use the singular form, How much is it? Quanto costa? i.e. panino or salame. • Arugula, or rocket salad, is spelled rucola in Basic Vocabulary Italian. Left Sinistra • Latte simply means “milk” in Italian. If you Right Destra want to order the drink known as latte Entrance Entrata in the English-speaking world, ask for a Exit Uscita caffellatte. Open Aperto • Stiletto heels are actually called tacchi a Closed Chiuso spillo in Italian. Good Buono • Fresco painting tecnique in Italian is called Bad Cattivo affresco. Fresco means “fresh” in Italian. Big Grande • Bravo is the masculine form of the adjective Small Piccolo meaning good, skilled, or obedient. If you More Più are praising someone you should decline Less Meno the adjective according to gender and Hot Caldo number: bravo, brava, bravi, brave. Cold Freddo • Casino in Italian actually means “brothel”. Today Oggi Tomorrow Domani MEASUREMENT DIFFERENCES Yesterday Ieri Temperature When? Quando? In Europe temperature is measured in degrees Celsius (or Centigrade). Thus, when Florentines Emergencies complain about 40°c weather, they don’t mean There has been an accident C’è stato un incidente it’s cold! Call the police Chiama/Chiamate la Polizia Fahrenheit to Celsius: subtract 32 from the Call a doctor/an ambulance Chiama/Chiamate un Fahrenheit figure, multiply by 5, then divide by dottore/ un’ambulanza. 9 to get the Celsius figure. Celsius to Fahrenheit: First Aid or Emergency room Pronto Soccorso multiply the Celsius figure by 9, divide by 5, then Where is the nearest hospital? Dovè l’ospedale add 32 to get the Fahrenheit figure. piu vicino? Help! Aiuto! Weight You will discover that all things in Italy are weighed False friends according to grams (grammi) and kilograms Learning these few words will immediately make (chilogrammi). Another unit of measure you should you feel like a pro: become familiar with is the etto (100 grams). • Peperoni (with one p) means bell peppers, Ounces to grams: multiply the ounce figure by 28.3 not spicy salami. to get the number of grams. • Confetti are sugared almonds. used in Grams to ounces: multiply the gram figure by 0.35 ceremonies. to get the number of ounces. • Biscotti is the generic word for cookies. Pounds to kilograms: multiply the pound figure by • Crema is custard, not cream.

44 4545

0.45 to get the number of kilograms. Kilograms to pounds: multiply the kilogram figure by 2.21 to get the number of pounds.

Distance All distances in Italy are measured using the metric system (millimeters, centimeters, meters and kilometers). Inches to centimeters: multiply the inch figure by 2.54 to get the number of centimeters. Centimeters to inches: multiply the centimeter figure by 0.39 to get the number of inches. Miles to kilometers: multiply the mile figure by 1.61 to get the number of kilometers. Kilometers to miles: multiply the kilometer figure by 0.62 to get the number of miles.

Cultural Differences & Adjustment IN ITALY

47

Academic STANDARDS & REGULATIONS

Academic STANDARDS & REGULATIONS FUA-AUF STUDENT MANUAL

A student’s selection of a program of study is REGISTRATION CHANGES usually based upon academic interests, vocational Upon the submission of a student enrollment, objectives and personal growth objectives. students may make registration changes during Individual course selection and registration is a the pre-arrival course registration period before function of the program of study. arrival in Florence. The final registration phase takes place upon arrival in Florence: Course selection and registration procedures have been established for each student’s status Fall and Spring semesters: a final registration and additional details pertaining to the course period takes place during the first week of the selection are communicated as part of the semester. The last day to drop is the first Friday applicable acceptance process. of the first week of the semester. All changes after that date will be recorded as a W on a student’s Class offerings, dates, times and deadlines and transcript (from the 9th week of courses any other important registration details specific to changes are recorded as a WF on a student’s each session are published in that semester’s transcript). Students are entitled to one course class schedule which is available online. add and/or drop for the entire semester.

Not every course listed in the catalog is offered Intensive sessions: The final registration period each session, please consult the website to takes place on orientation day prior to the first view the updated list of courses offered for all day of class. No changes are permitted during the academic sessions. January Intersession. http://fua.it/Academics/academic-schedule.html All courses are taught in English unless otherwise Note: No registration change requests will be indicated. processed after the aforementioned deadlines. All requests must be submitted through the MyFUA COURSES WITH ITALIAN LANGUAGE portal and require approval from the student’s COMPONENT AND ITALIAN home institution or provider. At the end of each LANGUAGE COURSES day of the final registration period in Florence, it is All semester (Fall and Spring) Students are the student’s responsibility to check if the request encouraged to enroll in one course with an Italian is approved. Requests are not finalized until the Language Component Course. Italian language student receives an updated official registration. intensive courses are offered in each short Students are solely responsible for ensuring that session. Please refer to the individual program any changes made to their official registration descriptions for full details. If the student is a non- will transfer to their home institution, as all beginning level language learner, a placement processed requests are final. Only ONE course add test must be taken upon arrival in Florence for the and/or drop request is permitted per student (this appropriate section placement. means that all requests to change the Official Registration must be made simultaneously). COURSE FEES Certain courses require additional course fees. If a class change is accepted during final Course fees cover course-related activities and registration: support the instructor’s teaching methodologies. - Students will receive an updated Official In addition, students enrolled in career programs Registration by email and find an updated copy must pay a school kit fee in order to participate in on the MyFUA portal. the program. Information regarding course fees and school kits is communicated prior to student arrival in Florence.

48 49

If a class change is not accepted during final Any voluntary withdrawal after classes have registration: begun must be officially registered. Students - The student will receive an email from the must fill out the required form and return it Registrar’s Office stating as such. to the Admissions Office. Once this procedure - Students may complete another request has been completed, the student forfeits his/ (only during the final registration period, as her course credits as well as his/her tuition and mentioned above). fees. Transcripts will be issued with a W next to each dropped course (any course dropped after General Rules and Regulations: the 8th lesson will be marked at a WF). Students - Students enrolled through home institutions are eligible for withdrawal only if the number of and providers are responsible for requesting absences does not exceed the limit for automatic courses for which the home institution will failure (please see attendance policy). Students grant credits. who drop their courses without going through - Students may not drop the following courses: the procedure outlined above will receive a failing Independent Studies (or courses that will run grade and will receive an F on their transcripts. as Independent Studies) or Internships. Students are requested to become familiar with - Semester (Fall/Spring) course loads may not FUA-AUF policies, procedures and deadlines. drop below 12 credits. If a student wishes to Please refer to the Academic Calendar published increase the credit load beyond 15 semester each semester in the Course Schedule for specific credits, approval must be obtained from the deadlines. home institution. FUA-AUF reserves the right to cancel or combine - Switching from one section to another section classes; to change the time, dates, or locations; of the same course, including Italian language or to make other necessary revisions in class courses, is considered a course change. offerings. FUA-AUF may discontinue courses and - Switching levels of the same course does make changes to the courses offering. not constitute a change (changes in Italian Language course level DO NOT count as a Late Withdrawal/Incomplete registration change request). Generally, students may withdraw from a course - For any courses dropped upon arrival in any time before the ninth lesson as per the Florence, refunds are not granted for any withdrawal policy stated above. Withdrawals after reason whatsoever. that timeframe generally result in a grade of “WF” - Once in Florence, students may not switch - late withdrawal – which can negatively impact a programs (i.e. from Certificate Career Program students academic records or GPA. to Study Abroad). An “Incomplete” may be issued for extenuating non-academic circumstances (serious illness, Requests Made After the Final Registration hospitalization, death in the immediate family) Period: arising after the deadline for course withdrawal - Courses dropped after the Final Registration has passed. An “Incomplete” status cannot be Period will result in a “W” (0 credits) for that granted for requests made during lessons 1-8 of course on the transcript. the course; if requested from lesson 9 onwards - Courses dropped after the withdrawal the student must have successfully attended deadlines outlined in the subsequent section 50% of the course hours (for 1/3-week and will result in a “WF” (0 credits) for that course Survey of Italian Art Field Learning courses, on the transcript. 50% of both course and FL hours) and be in satisfactory academic standing of C- or better. WITHDRAWAL Once the Incomplete status request is approved

Academic STANDARDS & REGULATIONS FUA-AUF STUDENT MANUAL for extenuating circumstances by the Academic students and faculty. Students are responsible for Senate, the student may continue to follow obtaining the syllabus and understanding the coursework through the MyFUA course site(s) and course policies in the syllabus. Any questions take the exam(s) proctored* by his or her home regarding information in the syllabus should university on the same day the exam is scheduled be directed to the instructor for clarification. in Florence. In some cases, such as laboratory and Students are responsible to be aware of any language courses, as well as with visits and classes required site visits, or extra course activities comprised of on-site instruction, attendance may which may occur on days or at times other than be compulsory and therefore incompatible with the scheduled class meeting times. To access all off-campus course completion. course materials students are asked to log into In the case of non-extenuating circumstances the MyFUA platform using their Student ID card. presented to the Academic Senate, FUA-AUF will release a transcript of coursework completed in FUA-AUF POLICY FOR CONTACT / Florence. The document will indicate a transcript CREDIT HOURS release due to a late withdrawal. FUA-AUF Unit of Credit The unit of credit used at FUA-AUF is the semester Lesson 1 2 3 4 5 6 7 8 credit hour. Students may request a Withdrawal (W). 1 Credit approximately corresponds to 2 ECTS An Incomplete status may not be request- credits. ed. Contact hour relationship: Lesson 9 10 11 12 13 14 15 An academic hour consists of 50 clock minutes of Any withdrawal request results in a Withdrawal/ contact time. Failure (WF). The Incomplete status may be requested if at 1. Lecture least 50% of coursework has been completed. A semester credit hour is earned for fifteen Please note: For Field Learning courses, the 50% of 50-minute sessions of classroom instruction with course hours referenced above for the Incomplete an expectation of two academic hours outside of request applies to the completion of both lecture the classroom for each session. A semester credit and FL hours. hour is thus earned for 15 academic contact hours of lecture.

MYFUA ONLINE PORTAL FOR STUDENTS 2. Field Learning, Service Learning, Laboratory FUA-AUF has a paper-free policy and is committed A semester credit hour is earned for fifteen to environmentally friendly and sustainable 100-minute sessions with an expectation of one initiatives. All course documentation is digital academic hour outside of the classroom for each and can be found at MyFUA, the online portal for session. A semester credit hour is thus earned for all FUA-AUF students and faculty members. 30 academic contact hours of FL/SL/Laboratory.

SYLLABUS 3. Experiential Learning The course syllabus is the student’s guide to the A semester credit hour is earned for fifteen course. Students should receive a syllabus at sessions, each session represents a minimum of the beginning of each course that describes the 150 minutes. Due to the unique learning model at course, policies within the course, and procedures FUA-AUF, EL hours are dedicated to community- that govern the delivery of the course. Syllabi are geared projects that are guided by faculty within available on MyFUA, the online portal for FUA-AUF FUA-AUF facilities (CEMI). Hours represent a

50 51 combination of project-oriented learning and faculty supervision. A semester credit hour is thus RELIGIOUS HOLIDAYS earned for 50 academic contact hours of EL. Only official Italian state holidays are recognized.

4. Internships TEXTBOOKS A semester credit hour is earned for a minimum Information (price and location) on your of 40 clock hours of supervised academic activity textbooks is in your course syllabus. that takes place outside of the institution. A semester credit hour is thus earned for 40 clock MUSEUM/SITE VISITS AND FIELD hours of internship activities. LEARNING Certain classes may have site and museum visits 5. Independent study (and/or overnight field learning activities) as a A semester credit hour for independent study is mandatory part of the course. Students will be earned for the equivalent of forty-five 50-minute informed during the first lesson on details (when, sessions of academic activity fulfilled by the how) and if there are any additional costs. Course student. Independent study is defined as study fees are not refundable. In the case of an absence, given initial guidance, criticism, review, and final no refunds are granted. evaluation of student performance by a faculty member. GRADING AND EVALUATION SYSTEM The grading scale below is used in establishing Please note: Credit hours may be earned in the final course grade. intensive sessions proportionately to those A 93-100%; A- 90-92%; B+ 87-89%; B 83-86%; B- earned for the same activity during a semester 80-82%; C+ 77-79%; C 73-76%; C- 70-72%; D 60- term. 69% (minimum passing credit); F 0-59% F / Failure: In the case of failure due to excessive ATTENDANCE absences the procedure outlined under Academic integrity and mutual respect between attendance policy will apply. the instructor and student are the foundation of W / Official Withdrawal: Students whose absences any academic institution. This is reflected in the do not exceed the limit for automatic failure (see attendance policy. Class attendance is mandatory attendance policy) may withdraw from a course and counts towards the final grade. The number until the deadlines specified in the withdrawal of absences is based on the number of class procedure (see Withdrawal and Late Withdrawal/ meetings missed. Students who arrive late or Incomplete sections in previous pages). depart early from class may be counted as absent. WF / Late Withdrawal: Is assigned to students who do not withdraw by the final withdrawal date as Standard Attendance Policy established by the withdrawal procedure. Absences are based on academic hours - 1 I: Incomplete absence equals 3 academic hours. Please note: For W / Official Withdrawal, WF / Late On the second absence the attendance and Withdrawal, and Incomplete, please read their participation grade will be impacted. pertinent sections in the academic policy for full On the third absence the instructor may lower the details and procedures. final grade by one letter grade. Auditing is not permitted. The fourth absence constitutes automatic failure Pass/Fail is not permitted. of the course, regardless of when absences are Extensions: During the summer sessions NO made. extensions are conceded for any reason.

Academic STANDARDS & REGULATIONS FUA-AUF STUDENT MANUAL

Grade Point Average: FUA-AUF uses the 4-point under any circumstance be able to reschedule this system as a measure of scholastic success. date. Faculty will work with the student and the Academic letter grades carry the following values: Academic Senate in order to provide conditions A = 4.00; B = 3.00; C = 2.00; D = 1.00; F = 0.00 for a comparable exam to be given to the student. The syllabus of each course outlines how Testing fees are applicable. submitted coursework and student performance are evaluated according to the above grading PROCTORED EXAMS system. Proctored exams are authorized only in the case Grading as per FUA-AUF policy exclusively occurs of severe emergencies and courses deemed on the MyFUA and are submitted by faculty “Incomplete.” In both cases, the authorization members on the academic portal for each course must be formally granted by the Academic scheduled at FUA-AUF. Senate. For incomplete courses, please see Late Please note that in addition to grading evaluation Withdrawal. for academic courses, evaluation methods are also conducted as a part of the FUA-AUF assessment system for improving the overall learning and TRANSCRIPTS teaching process for students and faculty as well Final transcripts are released by the Admissions as for staff development. Office within 6 weeks of the conclusion of each semester or intensive session. The transcripts of students who have registered through a US EXAMS university/college or provider study abroad All students must take quizzes, midterm and program will be mailed directly to each program. final exams at the established exam time and Transcripts will be withheld from students who date indicated in the course syllabus. The date have not satisfied their financial obligations with and time cannot be changed for any reason. the institution. Not attending during the designated Exam or Quiz day, will result in a zero and no credit School of Record for the exam; the final grade will be adjusted For students from non-affiliated institutions, US accordingly. This institution does not offer Pass/ credit can be issued through FUA-AUF’s School of Fail grades, Incomplete, or Audits; but only letter Record. grades for exams. All courses registered for and grades received for those courses will be shown on a student’s transcripts. RUSH TRANSCRIPTS Permission will be given to reschedule exams FUA-AUF transcripts are usually issued within in case of a student being hospitalized or with 4-6 weeks upon the conclusion of the academic a significant health or mental health issue or session. Two official copies are sent via express for urgent family-related issues; each case will delivery to the students’ home institution or be individually reviewed and decided upon provider, or directly to the student in the case of by the Academic Senate. Requests should be independent enrollment. made in writing and directly to the Academic FUA-AUF’s timetable for issuing formal official Senate through a petition. Each request must be transcripts is consistent with the practices of provided in writing and provide details regarding most US universities. the request and be accompanied by any necessary In the event a rush transcript is needed to meet documentation. Requests must be filed prior to graduation deadlines, FUA-AUF can issue an FUA- the date of the scheduled exam. AUF Unofficial Transcript (PDF copy) shortly after Should the request be accepted the exam, date all final grades are turned in. Typically this is and time will be rescheduled. The student will not within two weeks after a semesters close.

52 53 To facilitate this service to our students, GRADE DISPUTES the following procedure is intended to help FUA-AUF is dedicated to fair and accurate streamline and standardize the process: appraisal of students’ coursework. When disagreements arise over final grades assigned for I. Unofficial Rush Transcript Request a course, students and faculty are to follow the All requests for FUA-AUF Rush Transcripts must procedures below for resolving the dispute. No be made by sending the official form to the FUA- formal grade dispute procedure will be invoked AUF Admissions Office. In the case of students when the magnitude of disagreement is less enrolled through a home institution or provider, than one full letter grade. A student who wishes requests must be made directly by an academic to file a grade dispute must contact their home advisor or an appropriate administrator. The university or provider as soon as possible and request should outline the need for an unofficial by no means later than six months after the end transcript along with an indication of the home of the session. Students should never contact, institution’s respective deadlines in terms of the for matters of grade disputes, the professors student need for priority processing. directly. The request must be in writing and must Any request that arrives directly from the student identify the course, session, grade received and will not be considered. the reason for the appeal. The students shall The Admissions Office will scan and email a copy of assemble all relevant class material (syllabus, the FUA-AUF Unofficial Transcript to the student’s returned assignments, tests, papers) distributed home institute or provider. There will be a 25 euro or returned by the instructor to the student. These Rush Transcript Fee for this service. Students will materials must be provided within two weeks receive an Official FUA-AUF transcript at a later of the date of the written appeal. If the student date according to our standard procedure. cannot produce all such documents, the grade Students who are independently enrolled at dispute ends at this stage with no grade change. FUA-AUF must contact the Admissions Office and Concurrently, the instructor will assemble all provide documentation outlining the need for relevant material retained for the student (final the unofficial transcript. exam, midterm) within two weeks of the date of the written appeal. A copy of these documents II. Rush FUA-AUF Official Transcript Requests along with the syllabus, grade report, and the Upon request, the Admissions Office can issue instructor’s written response to the student and send an Official Transcript in hard copy to the appeal, are to be forwarded by the instructor to student’s home university, provider, or provided the Academic Office. The Academic Office will address. refer a blind copy of the relevant material to a For students who request a FUA-AUF Rush nominated Academic Senate. After reviewing Transcript (paper copy) there will be a 60 euro all relevant material, the Academic Senate shall Rush Transcript Fee (includes cost of shipping via make the final decision of grade assignment. The express courier). decision is not subject to appeal. The Academic Office will notify all involved parties and, in the III. School of Record Transcripts case of a grade change, the Admissions Office. Please note that our School of Record has independent procedures for the processing of LEARNING AND PHYSICAL DISABILITIES transcripts that cannot be changed or influenced. FUA-AUF is committed to providing all students It is therefore not possible to provide a rush with a comfortable, productive and non- School of Records Transcript. discriminatory academic environment. Assistance is offered to students who have demonstrable and/or documented learning disabilities upon

Academic STANDARDS & REGULATIONS FUA-AUF STUDENT MANUAL request submitted before arrival in Florence. Students should note that they may not have the HONESTY same level of services and facilities available to them at their home institution. AND SCHOOL FUA-AUF offers separate exam rooms, extra time for exams, and computer use for written exams. BEHAVIOR All other accommodations must be negotiated POLICY on a case-by-case basis prior to student arrival in Italy and may require additional fees. During the first MyFUA portal login, students are Students must notify the Admissions and required to sign an agreement regarding the FUA- Academic Offices prior to the start of the AUF Academic Honesty and Rules of Behavior. session of any learning disability should they wish to request accommodation. Notification or Students are expected to maintain the highest documentation of a learning or physical disability standards of academic conduct. Violations of may not be submitted once the term has started. the Academic Honesty Policy include: cheating, FUA-AUF will process the request and inform the plagiarism, fabrication, falsification, or physical student of accommodations if authorized. theft. All forms of Academic Dishonesty are Every effort will be made to accommodate at odds with our mission and the educational students with physical disabilities. Students with experience, and are amongst the gravest offenses mobility difficulties may find the city of Florence a student can commit. to be an uncomfortable environment with its ancient, cobblestone streets, narrow and uneven Cheating: pavements, steep steps, and lack of elevators. Intentionally using or attempting to use unauthorized materials, information, or study materials in any academic assignment (homework, NON-DISCRIMINATION POLICY paper, quiz, presentation or examination). Institutional policy prohibits discrimination against current or prospective students and Plagiarism: employees on the basis of race, color, sex, religion, Accidentally, knowingly, or intentionally national origin, age, disability, sexual orientation representing the words or ideas of another or any other legally protected category. as one’s own in any academic assignment (homework, research paper, presentation, quiz or STUDENT RECORD POLICY examination). Student records and personal data are kept in accordance with the EU Regulation 2016/679 of Dishonesty Conduct: the European Parliament and of the Council of 27 Academic dishonesty includes, but is not limited April 2016 on the protection of natural persons to, the following: with regard to the processing of personal data 1. Theft of a quiz or examination. and on the free movement of such data (GDPR, 2. Submission of a paper purchased from a paper General Data Protection Regulation). mill or written by another. This includes swapping FUA-AUF’s adherence to these regulations papers in on-line forums with other students. makes every effort to comply with FERPA privacy 3. Alteration, theft, or forgery of university requirements in the USA. documentation. 4. Intentionally delaying submitting work or the delaying of an examination to gain an unfair ACADEMIC advantage.

54 55 DRUG ABUSE Procedures and Penalties for Violation of The unlawful possession, use or distribution Academic Honesty: of illegal drugs or prescription medication by An instructor who has evidence of a violation students is in violation of both school policy of the Academic Honesty policy may avail and Italian Law. Violators are subject to both themselves of the following options: disciplinary action by FUA-AUF and prosecution Discuss and assess the situation, in terms of by Italian authorities. Possession or use of illegal gravity of the offense and motivation, with the drug will result in suspension or dismissal. Please student. Note: the drug Adderall, commonly used for Issue an oral/written reprimand to the student. treatment of ADD or ADHD, is not available in Italy Request that the student repeat the assignment and is, in fact, considered a narcotic. The sharing or retake the quiz or examination. In such cases, of Adderall, or similar drugs among students is the assignment or exam may be significantly considered a crime according to Italian Law and different from the original. will be viewed as such by the school. Students who Lower the grade of the assignment in question. are prescribed this drug must inform FUA-AUF Assign the student a grade for the assignment in staff before departure for their records. Students question. must have a prescription for the medicine from Assign the student a grade for the entire course in their doctor. Plus, as well as a letter stating that the case of a serious or repeated offense. the said party must take the medication on a daily basis for health purposes, for the duration of the program. It is advised to consult a doctor STUDENT for possible alternative medication. CONDUCT ALCOHOL ABUSE Drunkenness and intoxication are unacceptable, POLICY regardless of age. The abuse of alcohol by students, on or off campus, is a violation of FUA-AUF’s mission is to create a stimulating school policy. Violation of this policy may lead cultural environment that fosters both creative to mandatory rehabilitation or counseling, and and intellectual growth. In order to provide may affect academic standing or possibly result such an environment, we have established rules in expulsion. of conduct consistent with this goal. When you enroll, you agree to abide by the established rules of conduct, both while on and off campus. ASSAULT AND FIGHTING Assault, defined as a physical attack or immediate threat of force against another person with BEHAVIOR WITHIN THE COMMUNITY intent to cause harm, is a violation of school Each student is expected to act as a responsible policy and is deemed a serious offense and will member of the school and residential community result in immediate suspension or dismissal. while attending. Reckless or dangerous behavior Fighting, defined as two or more people engaged within the school, residence or community is in physical attempts to harm each other, is a prohibited. Damage to or destruction of school, violation of school policy. A student will be found residence or fellow student property is against in violation of this policy if he or she uses any school policy. Violation of these policies may violence that exceeds the force necessary for self- affect academic standing and may result in protection. Violation of this policy may result in probation and/or expulsion. suspension or dismissal. The use of threats of physical violence is

Academic STANDARDS & REGULATIONS FUA-AUF STUDENT MANUAL prohibited. Violation of this policy may result in In the case of a violation of the code of conduct, suspension or dismissal. the following process will be followed: 1. After a report is filed, the student will be SEXUAL HARRASSMENT POLICY required to meet with the Dean of Students, the Academic Office or a designated delegate. We seek to maintain a learning environment free 2. This meeting will provide an opportunity for from sexual harassment, including sexism in the the student and the designed delegate to discuss classroom, unprofessional conduct in faculty- student relationships and inappropriate conduct the charge of policy violation. between fellow students. 3. If the student does not admit to the charge, it These kinds of behavior are barriers to the is the responsibility of the designated delegate educational purposes of the school. Sexual to decide whether the evidence demonstrates a harassment is a violation of school policy and violation of policy. is deemed a serious offense by the school. The determination of what constitutes CONFLICT RESOLUTION sexual harassment varies with the particular FUA-AUF is committed to fulfilling its mission circumstances; however, it may be described and meeting its obligations as an institute of generally as unwanted sexual behavior, such higher education. However, it recognizes that as physical contact or verbal comments or members of its community may encounter issues suggestions that adversely affects the working or occasionally be dissatisfied with the service or learning environment of an individual. Any they receive. FUA-AUF is therefore committed student who believes that he or she has been to maintaining an effective procedure to allow sexually harassed is encouraged to bring the members of its community to voice grievances, matter to the attention of the Dean of Students or and to investigating complaints and rectifying a Student Advisor. There are specific procedures any errors. for the resolution of sexual harassment and inappropriate or unprofessional conduct, ranging FUA-AUF encourages and endeavors to resolve from informal counseling and mediation to formal grievances informally at the earliest opportunity procedures for disciplinary action. before the formal procedure is required. Problems, complaints and/or grievances may involve other Separation students, staff, faculty or university policies or FUA-AUF reserves the right to administratively procedures. separate a student for health or psychological reasons whenever there is concern for the safety Academic Issues or well-being of the student or others. Academic issues must be brought to the attention Every student must know the policies and of the Academic Office. Some issues may require procedures. Accordingly, each student will an evaluation of the FUA-AUF Academic Senate. receive a copy of these policies at the beginning In such cases, students are asked to file a formal of the academic term. FUA-AUF reserves the right petition. The Senate meets once a month and to change or modify policies and procedures at will evaluate the documentation, including a any time. Should changes occur, students will personal statement, submitted by the student to be notified through either printed material or determine the petition outcome. The Academic electronic communication. It is the student’s Senate has the authority to decide upon all responsibility to read these notifications. academic matters.

ENFORCEMENT OF POLICIES Non-Academic Issues Determination of Violation Students should first contact the parties or

56 57 offices directly involved (i.e. fellow student, immediately expelled without a probationary staff member) in a frank, respectful way. Any period or may be immediately separated pending communication should describe clearly the the outcome of the adjudication process. nature of the issue, the names of any parties In the case of expulsion, the student will receive involved and a description of any efforts made no refund of tuition or housing payments. FUA- to resolve the problem. If this does not resolve or AUF reserves the right to contact student’s clarify the situation, the student should then seek provider, or home university and the student’s an appointment with a Student Advisor. In the family to inform them of the violation. event this does not resolve any dispute or provide a satisfactory understanding of the situation, the Appeals student should write to the Dean of Students to A student has the right to appeal a sanction request an appointment. pursuant to the Student Code of Conduct. Generally an appeal is only heard if there is Please note that grievances related to services significant new information that has been or policies of a third party (i.e. study abroad discovered which alters the facts of the matter provider) should be submitted directly to these and may alter the outcome. The severity of a persons/parties, and not to FUA-AUF. Persons sanction is not a legitimate ground for an appeal. not enrolled in the institution may submit formal The student’s exercise of appeal must be made complaints in writing to [email protected] or Florence to the Dean of Students in writing and must be University of the Arts - The American University of received within five (5) business days of the date Florence, Corso Tintori 21, 50122 Florence. Formal of the sanction. complaints will be referred to the relevant staff If the Chief Academic Officer decides that the member. appeal has merit, a panel of three impartial university personnel will be appointed to an Sanctions Appeal Committee. Faculty members may serve In the case of policy violation, the Dean of as Appeal Committee members. The Committee may choose to let the sanction stand, void or Students, the Academic Office, or a designated alter it. The sanction severity may be increased or FUA-AUF officer will choose from following decreased. If the Dean of Students decides that sanctions: written reprimand, restitution of the appeal does not have merit, the sanctions are damages, academic probation, suspension, or immediately effective. During the appeal process, expulsion. the Dean of Students will determine which, if If a student behavior in the school, community, any, sanctions will be imposed awaiting a final or housing is considered inappropriate, the decision. student will be put in probation. Students placed on academic and /or behavioral probation will be required to complete service hours within FUA-AUF. The details concerning the amount of CLASSROOM hours and activities will be communicated to REGULATIONS the student following the initial probationary meeting. Please note that some courses and departments A second violation will result in expulsion. have specific regulation regarding uniforms, In the case of serious offenses, students may be equipment usage, and materials. Examples include expelled immediately, without a probationary courses related to culinary arts, photography, period. In instances where a student demonstrates and fine arts. Regulations are provided by each a threat to the physical or emotional safety of department through course syllabi. him or herself or others, the student may be

Academic STANDARDS & REGULATIONS FUA-AUF STUDENT MANUAL

APICIUS KITCHEN RULES • DO NOT leave the kitchen/lab when waiting for FOR ALL STUDENTS food to be ready. Students must remember that cooking classes • Cell phones are not allowed in kitchens/labs and computers or tablets are off limits during will include various tasks which all students class time. must carry out. Students are also required to • Bags, backpacks, and jackets are to be left participate in a polite and responsible way, outside of the kitchens, in lockers or on the abiding by the following: coat racks. Please, do not leave bags or jackets • Cooking classes will include all different types anywhere else. of recipes and students are expected to actively participate in all lessons regardless of personal FOOD & CULTURE COURSES likes or dislikes. Depending on seasonal • Students will be provided an apron that must be availability, some ingredients and/or recipes worn during every cooking lab. The apron must might be subject to change. always be clean and pressed. Students will not • Apicius is not a restaurant: by law, meals cannot be allowed to attend class without the apron or be served, though small tastings are allowed. with a dirty, unsanitary apron. The school will Therefore, students should not expect to eat not provide a substitute apron. a meal at the end of each class. The portions • Students are requested to wear long pants (no prepared in class are designed to teach various skirts or shorts) and closed shoes. Students techniques and recipes, and to be tasted cannot enter the labs with sandals or flip flops. under the supervision of the chef in order to critique the student’s work and maximize the PROFESSIONAL COOKING COURSES comprehension of the day’s lesson. • Each student enrolled in a Professional Culinary • Food is not to be taken out of the kitchen/lab Arts Career Program will be provided with under any circumstance. In accordance with two chef’s jackets, a chef’s hat, two aprons, a Italian health codes, it is strictly forbidden dishrag, and a culinary kit at the beginning of to take any leftover food out of the school, the program. including any fully cooked food products and • Each student enrolled in a Baking & Pastry baked goods. Therefore, DO NOT take any food Career Program will be provided with two chef out of the kitchen at the end of class. ’s jackets, a chef’s hat, two aprons, and a pastry • Students are not allowed to bring friends into kit. kitchens for tasting after class nor enter in • Each student is required to acquire chef other classrooms to taste leftovers. pants and safety kitchen shoes (according • Refrigerators are not to be used by students to European safety laws) and come to class to store personal food during class time. Any dressed in an appropriate manner. personal use of the kitchens by students is • Students can purchase additional Chef Jackets strictly forbidden. only at the authorized dealer: these jackets • All kitchens are off limits while class is not in must be the exact same ones as those provided session. Students are not allowed to enter the by the school (model, color, and presence of kitchens more than 15 minutes before their logos). scheduled class begins, in order for the Apicius • No student will be allowed in class without the staff to properly clean and prepare for the authorized outfit. For further information on lesson. where to purchase Chef wear, please see page • It is strictly forbidden to sit on kitchen stations. 20. • Keep the station neat and orderly. • Wash all kitchen utensils and working stations. In accordance with most countries’ health codes, Students are responsible for kitchen utensils. all students must: The cost of any missing utensil will be shared • Wear a white chef’s jacket. The jacket must by all students. always be clean and pressed. Students will not

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be allowed to attend class with only an apron must always be kept outside of the sinks. Plumbing or a dirty, unsanitary jacket. The school will not in the facilities must be well-monitored. If the provide a substitute jacket. sinks back up for example, students must notify • Wear a white chef’s hat and have all hair tied the instructor/lab assistant immediately. Solvents back in an appropriate manner. The school and oil must not be thrown into the sink. These will not provide a substitute hat and students materials pollute the environment and need to be will not be allowed to attend class with properly disposed. Heavy items must be taken to inappropriate head-wear. appropriate garbage bins outside of the school • Wear appropriate black pants to class. Students facilities. Paper, glass, plastic, and metals must be will not be allowed to attend class in shorts or disposed of in appropriate bins. All studio utensils skirts. and work stations are to be properly cleaned after • Wear appropriate footwear to class. Students each use. Brushes must be cleaned after each use will not be allowed in class wearing sandals and placed their proper storage areas. The loss of or inappropriate shoes. It is recommended any personal items is the students’ responsibility. that students purchase a pair of safety kitchen Students must respect the work of other classes shoes. and individuals at all times. Students are • Have all hair tied back in an appropriate responsible for any damage occurring to produced manner. works, as well as for studio tools and the cost of • Wash hands before class and keep fingernails any missing items. Students may be asked to pay short. a deposit to borrow equipment and materials. Cell • Bring their own clean dishrags to class in order phones are not allowed in class. Computers are to keep their station neat and orderly. off limits during class time unless necessary for a • Bring their set of knives to each cooking class, lecture or project. Hands-on coursework requires unless otherwise specified by the chef. The clean, washed hands, and short fingernails are school will not provide knives to students who recommended. Students are invited to use the neglect to bring their knife kit to class. It is studios when other classes are in session only recommended that students purchase a case to when authorized by the instructor. Students are transport knives to and from school. allowed to paint and draw in the gallery space, but • Apicius promotes a responsible use of kitchen they will be responsible for any possible damage paper towels occurred to the space and works of art. Students are not allowed to move, take, or damage any part STUDIO ARTS CLASS RULES of an ongoing exhibition. Any damages must be Students enrolled in Studio Arts courses are reported immediately to the instructor and/or lab required to abide by the following rules. assistant. Students are required to come to class dressed in an appropriate manner. Studio classes can Ceramics (all levels) dirty clothes, students are encouraged to dress Sculpture (all levels): Students must wear an accordingly. apron or an loose fitting shirt and appropriate footwear to attend classes; closed-toe shoes are General rules for all Studio Arts classes required at all time in the ceramic studio. The Students must be aware that some tools (saws, school will not provide aprons. It is recommended hammers, cutters, drills) and materials (glues, that students purchase their own aprons or glazes, sprays, etc.) may be hazardous. Students bring and old loose fitting shirt. Stations must must obtain the instructor’s approval before be kept neat, orderly, and clean during studio utilizing these materials. Once instructed on and lab hours. Clay cannot be kept unwrapped proper use of such materials, students must always or left in pieces on the floor. Water and clay be careful and responsible for their use. Equipment bits are a slippery combination, any spilt water cannot be used or operated by students who have must be dried immediately. Precautions, such not been trained to do so. Clay, plaster, and cement as sweeping carefully, should be kept during

Academic STANDARDS & REGULATIONS FUA-AUF STUDENT MANUAL clay use as it creates unnecessary dust that can Only students who are taking DIVA classes and be hazardous. It is highly recommended and have printing assignments may use the printers. suggested to clean areas with a damp sponge Students may start to use the printers once they or cloth, which is a safe and convenient way to have been approved by their class instructor or clean. Plaster and cement are to be kept away TA. from the clay supply. Such substances cause Students may utilize beginning, intermediate, and the clay to explode during the firing process. advanced printers according to their approved Glaze area and use requires a cleanly space levels. Cartridges will be changed only by DIVA management. Brushes must be kept clean after staff. Only class assignments are allowed to be each use. Work cannot be left unattended when printed. not in production. Unknown clays or glazes PLEASE NOTE: additional requirements by DIVA for cannot be mixed together and most importantly, Studio equipment can be found in course syllabi. any materials added to clay projects must be approved by the instructor. Students intending to use enamels or experimental glaze techniques HOUSING POLICY must be trained under the supervision of an General Policy instructor. Masks must be work when working Students in FUA-AUF accommodations are with techniques such as spray painting or expected to behave appropriately with sanding materials. Students are required to roommates, neighbors and the community at have a general awareness of kilns and ceramic large, in all respects. Violence or threats, sexual production. Kilns represent important machinery harassment, inappropriate behavior and loud and all students working with them must use the noise are not tolerated, as per FUA-AUF’s Code necessary caution before and after firing. of Conduct, and will result in a warning or immediate eviction. Excess noise may result in a MEDIA LAB RULES fine or immediate eviction. Media Labs Tenants are expected to treat their Florence Media Lab computers are only for coursework. apartment with respect and to leave it as they Personal email and social media may be viewed found it when they depart. at the Internet point. Students are not permitted Tenants found in violation of this agreement may to download programs onto the computers. No be asked to vacate the property without a refund food or drinks are allowed inside the classrooms. and may be responsible for administrative and legal penalties/subject to a fine. Photo Studio Only authorized and instructor-approved Health and Safety Policy students may use the photo studio. No food or It is against Florence University of the Arts’ drinks are allowed inside the classroom. Students regulations to: must checkout and return all equipment at the 1. Tamper with fire or other safety equipment. front desk. 2. Possess flammable items, appliances or other items that may be considered a fire Darkroom hazard in any way, in your apartment. Only authorized and instructor-approved 3. Smoke in any part of a Florence University students may use the photo studio. No food or of the Arts apartment or building including drinks are allowed inside the classroom. Students balconies or terraces and common areas must check-out and return all equipment at the such as hallways and elevators. front desk. 4. Bring illegal substances into the apartment or building. Printing Lab 5. Start or cause a fire in any FUA-AUF

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apartment or building. This includes roommates. fireplaces, which are forbidden to use and 2. Occupy a housing space assigned to extremely dangerous. another resident. 6. Cause a false fire or safety alarm in any 3. Sublet a FUA-AUF room, suite or apartment, FUA-AUF housing or building. or allowing an individual to reside in FUA- AUF housing without authorization. 7. Possess weapons or items that resemble 4. Fail to properly complete and comply with weapons. the check-in/out procedure. 8. Throw objects or any substance from, into, 5. Modify or paint any room in your apartment. or onto FUA-AUF housing windows, doors, 6. Hang posters or other photographs using terraces, ledges, roofs or other areas. tape, nails and/or tacks that can damage 9. Bring unauthorized furniture into your walls. FUA-AUF apartment or building or move home furniture like beds and armchairs. Loss of Keys will result in a 50 euro administrative 10. Tamper with devices and furnishings, such fee, plus the actual cost of the replacement as windows, shutters, cranks, stops, locks, key. Please note that the final cost is subject to and door closing devices. change. 11. Install an unauthorized lock on a bedroom, bathroom, or front door. Replacing Locks: In the case of a lock-out or any 12. Leave apartment windows and entry doors other situation that you have caused, requiring open when not present in the apartment the use of a locksmith (such as inserting objects and/or failure to lock apartment door. into locks, breaking doors or locks), you will be 13. Enter without authorization, or contribute charged a) the full cost of the locksmith (this can to unauthorized entry of another individual, be very expensive if a new lock is needed), plus into FUA-AUF housing. This includes b) all costs of replacement items (locks, doors, fraudulent attempts (misrepresentation, keys). Florentine locksmiths are notoriously using false identification, etc.), to enter or expensive, so please do not call one on your own. to allow another individual to enter any FUA-AUF housing. After Hours Lock-outs: For lock-out calls that 14. Failure to present a valid passport or come in after 6:00 pm, students will be charged properly identify oneself within 12 hours a 200 euro administrative fee to open/unlock when entering an apartment or when doors plus any costs incurred for opening their requested to do so by any authorized door (locksmith and all related costs). Payment University staff member. must be made within two working days (48 15. Call the FUA-AUF Emergency number +39 hours). 347 376 9632 for anything other than an In the event you are locked out after 6:00pm, actual emergency. we suggest, in the first instance, contacting your roommates. Should that not be an option, Guest Policy contact FUA-AUF at the Emergency number No guests are allowed overnight or after 11PM in +39 347 376 9632, and FUA-AUF staff will either any FUA-AUF apartment. Hosting or attempting assist you in booking you alternative hotel to host overnight guests in any apartment is a accommodation for the night at your own violation of Italian anti-terrorism laws, as well expense, or call the housing agency which will as of FUA-AUF housing rules. We are happy trigger the administrative fee plus additional to provide recommendations for inexpensive expenses as outlined above. nearby hotels and/or hostels for visiting friends and family members. Key Return at Check-out: If you do not return your key at check-out the penalty is 100 euro Administrative Policy plus the costs of the replacement key (and of the You may not: electronic key, if applicable). Please note that 1. Move to another apartment or housing the final cost is subject to change. facility without authorization, or change

Academic STANDARDS & REGULATIONS FUA-AUF STUDENT MANUAL

Damages: Students are responsible for any 2. Behaving in a way that causes annoyance damages in their apartments. In case the to neighbors. Particularly due to the responsible party is not identified, all apartment Italian law, noisy behavior is absolutely to residents will be charged in equal amounts for be avoided during the day from 2:00pm the total damage. Be sure to carefully fill out to 4:00pm and from 11:00pm to 7:00am. the housing check-in form upon your arrival, In many apartments noises can be heard indicating any damages you see. This form clearly in adjacent apartments including can be found in your personal area on MyFUA. those above and below your own. Students Always immediately notify FUA-AUF office of are specifically cautioned against slamming damages that occur during your stay. doors and wearing high-heel and other hard-soled shoes while at home. Utilities: Act in a responsible manner with regard 3. Hanging, displaying or leaving personal to the use of water, electricity and gas in your items such as clothes or food items outside apartment. Excessive utilities bills may result in of your apartment, on balconies, or any additional cost to the residents of an apartment. other place that may be visually disturbing Students are provided a utilities allowance of 50 to your neighbors. euro per student, per month, which is generally 4. Use of illegal drugs and/or excessive use of adequate for normal living conditions. alcohol. Utilities in Italy are very expensive, and 50 5. Harassment or abusive behavior toward euro presumes you will use electricity, hot another individual or group by any means water and gas much more sparingly than you (including electronic), for any reason. would normally in your home country. All 6. Physical violence (actual or threatened) apartment meters will be read after one month against any individual or group. for information purposes. Students will be 7. Engaging in, or threatening to engage in, responsible for utility charges (divided equally any other behavior that endangers the amongst apartment occupants) for charges health or safety of another person, group exceeding 50 euro/month/student. or oneself. Turn off all lights/fans/ac when leaving your 8. Vandalism or damage to personal or apartment. apartment property. Tenant configuration in an apartment: FUA-AUF 9. Theft or unauthorized use of FUA-AUF reserves the right, for necessary maintenance, property or property belonging to others. interpersonal relations or other reasons, to 10. Excessive noise as defined by Florence city change the tenant configuration of an apartment ordinances or FUA-AUF policy. during the course of the academic year. Students 11. Failure to maintain acceptable standards of may be assigned to bedrooms with empty spots personal hygiene or cleanliness of living to assigned to other students attending shorter the extent that such failure interferes with sessions. Students can not occupy the extra bed the general comfort, safety, security, health for any reasons. or welfare of a member or members of the Late payments: Failure to make timely payments FUA-AUF community. may result in administrative action by FUA-AUF, 12. Keeping or caring for pets or animals in which may include legal collections procedures, FUA-AUF housing. and/or the delayed release of academic records, 13. Unauthorized solicitation, recruitment for or other sanctions. membership, subscription, polling, posting, canvassing or commercial sale of products, Community Standards Policy services or tickets in FUA-AUF housing. The following behavior is in violation of FUA- 14. Smoking in any part of an FUA-AUF AUF’S Code of Conduct: apartment or building, including balconies 1. Disorderly, disruptive, or aggressive and terraces. behavior that interferes with the general 15. Conducting any business for profit in FUA- comfort, safety, security, health and/or AUF housing. welfare of the FUA-AUF community. 16. Exhibiting or affixing any unauthorized

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sign, advertisement, notice or other 4. If students find bed bugs in their apartment lettering, flags or banners, that are more than ONE WEEK after their arrival, they inscribed, painted or affixed to any part of will be held responsible for any fumigation/ the outside or inside of a building. extermination fees (beginning at 300 – 400 17. Attaching or hanging any projectors euros per student). FUA-AUF inspects every (including television dishes or antennas, apartment and makes certain they are free awnings, etc.) to the outside walls or of bedbugs before your arrival. Therefore if windows of FUA-AUF housing. bedbugs are found in the apartment after 18. Gambling in FUA-AUF housing. one week of check-in, it will be because 19. Using internet connectivity in an illegal students have brought them into the manner. Downloading and/or torrenting apartment. For a list of tips on how to avoid protected, copy written material in Italy is a bedbugs, please consult with our Student criminal offense, and your internet provider Life Office. may terminate your apartment’s internet service as a result. We will not be able to Maintenance Policy restart this service in the event of such a FUA-AUF provides maintenance service for your violation, thus affecting the ability of you apartment and is responsible for repairing the and your roommates to access the internet. things that go wrong. If your apartment requires repairs, we’ll fix them as soon as possible. Cleanliness and Hygiene Policy However, you’re living independently in an All FUA-AUF apartments have been cleaned and apartment, and as such you’re responsible for a checked before you move in. If there are any number of items. Here’s a list of things that we’re inadequacies you must inform us within 48 hours not responsible for (and that you’ll need to do of check-in using the Housing Check-in Form. on your own): You are responsible for keeping your apartment hygienic and clean during the term. 1. Changing light bulbs (unless the bulb is a halogen type and/or not a simple screw-in 1. Do not leave any kind of garbage or food socket) inside or outside the apartment. Garbage 2. Purchasing garbage bags and other routine must be collected and regularly thrown cleaning supplies into the appropriate garbage collection 3. Removing garbage bags and spoiled food bins, usually located within your building’s on a regular basis courtyard or on a nearby street. 4. Cleaning your dirty pots, pans and dishes 2. Once a month FUA-AUF may inspect 5. Keeping your apartment clean and tidy. your apartment for cleanliness, as well 6. Purchasing toilet paper and other personal as to ensure that excess electricity is items. not being consumed. We will inform you 7. Airing out your apartment frequently, while of such inspection at least 24 hours in you are at home. advance. If we determine your apartment 8. Cleaning your kitchen and drains to prevent is being maintained in a non-hygienic or blockage (there are no garbage disposals in substandard manner, FUA-AUF may opt to Italy). a) warn the residents or b) provide cleaning 9. Monitoring what goes down your toilets, at its own initiative (for which it will bill the never disposing of anything other than students the cost of the extra cleaning and toilet paper. a fine). 3. Specifically, be sure to dispose of all food in To report a standard maintenance request, YOU your apartment and clean your oven, stove MUST USE THE TROUBLESHOOTING FORM in your and stove-top after use. Leaving the oven MyFUA account. and stove dirty will ruin them and you will receive a fine and/or lose a portion or even We review all maintenance requests daily during all of your security deposit. our office hours, and we will respond within

Academic STANDARDS & REGULATIONS FUA-AUF STUDENT MANUAL

48 working hours of receiving yours. We can disciplinary action. generally take care of most maintenance issues within one or two working days. We’ll keep you Penalties for Housing Policy Violations informed as to the progress we’re making. Should a student violate any of the housing NOTE: We are not responsible for maintenance policies established by FUA-AUF, the student reports that do not come through our online will be notified via their email account of the request form. You are not required to be in violation and a process will ensue to warn and/ the apartment during maintenance visits. The or sanction the student. If a student violates any agencies keep keys to all apartments. FUA-AUF of the aforementioned rules and regulations the reserves the right to enter any apartment with or following penalties will apply: without notice (for serious/emergency issues), • Should this violation fall in the category of though we do attempt to set-up visits and maintenance of the apartment, its furniture, repairs with adequate notice. or other physical objects related to the rental of the apartment, the violation will Contacting us and Emergencies: be handled by the FUA-AUF Administrative You can contact FUA-AUF 24 hours a day via our Staff and may result in a warning and/or a troubleshooting form. If you have an emergency FINE. during office hours 8:30am–8:30pm please • Should the violation fall in the category contact our Student Life and Development Office of student conduct and behavior towards at +39 055 244664. If you have an emergency other students, violence, harassment, or outside of office hours please contact our ER other such issues, the violation will be number +39 347 376 9632. handled by the FUA-AUF Student Life Keep in mind that we work daily from 8:30 am – and Development Office and the Dean of 8:30pm and cannot respond to email outside of Students. these times. In both cases, Student Life and Development personnel at FUA-AUF will inform the other party EMERGENCIES of the violation and the sanction associated. We are available 24 hours a day for serious FUA-AUF’s administrative sanction procedure is housing emergencies. as follows: 1. For a first violation, an assessment of the The following are considered housing violation and solutions will be discussed emergencies: and documented. A warning may be - Fire issued, which can lead to the removal of - Flood partial or total housing privileges, FINES, - Gas Leak or, in extreme cases, permanent eviction. - Break-in (or any time that the police are in Fines and/or damage repair amounts to your apartment). apartments must be paid immediately. 2. In the case of additional violations, If you have a housing emergency, TAKE THE student(s) will receive a second warning. FOLLOWING STEPS: The severity of the violation will be discussed and documented. The penalty 1. Call the police, fire department or other will be determined by the severity of the relevant authority (DO THIS FIRST) by violation, up to removal from the apartment dialing 113 from an Italian phone for the without refund of fees. Any damage, repair, police or 115 for the fire department. or fine must be paid immediately by those 2. Call the FUA-AUF Emergency Number: responsible. +39 347 376 9632 3. A third violation is grounds for immediate removal from FUA-AUF housing. The PLEASE NOTE: If you call and it is NOT an actual student(s) will be notified that any emergency, we will treat it as an INFRACTION additional violations will result in their OF THESE REGULATIONS that will be subject to removal from FUA-AUF housing. Any

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damage, repair or fine must be paid will be billed for the excess amounts. Unpaid immediately by those responsible. fees will result in account holds and delay the 4. Please note: Physical or verbal abuse is release of official transcripts. never tolerated in FUA-AUF housing and All fine notices, for fines to be levied during the can lead to FUA-AUF disciplinary action term, will be sent to the individual student via in accordance with FUA-AUF’s Code their personal email. Fees must be paid directly of Conduct. Any such act will result in at the Student Life Office within 48 hours of immediate removal from housing. receiving the fine notice. For fines levied after 5. There will be no refunds for loss of housing/ check-out, students will receive notice via email eviction due to violations. The student will and fines will then be charged to the credit card be given 48 hours to evacuate their housing. submitted upon check in. Unpaid fees will result There are no exceptions. All expenses in account holds and delay the release of official related to dismissal and/or forfeiture of transcripts. housing are the sole responsibility of the student. Check-out Policy: Your apartment must be left clean and as you Financial Policies found it. The following measures must be taken All required payments under this agreement are before you leave your apartment. due by the date specified and communicated • Clean your apartment prior to departure: by FUA-AUF. Students are responsible for remove trash, clean bathroom, kitchen understanding these deadlines, and FUA-AUF and common areas (if you would like to will not necessarily issue reminders. schedule a pre-departure cleaning please Failure to make payments may result in contact us). combined administrative action by FUA-AUF, • Empty cupboards and refrigerator, clearing which may include legal collections procedures, of all personal items and food, and remove and/or the delayed release of academic records, them from your apartment. or other sanctions. • All sheets and linens should be stripped All FUA-AUF students are obligated to leave from beds and left on beds. Towels should a credit card number as a security deposit for be left on beds as well. their apartment. FUA-AUF does not pre-charge • All personal belongings must be removed any deposit but will proceed to do so in case from the apartment. of damages and/or other violations per this • All furniture must be left as you found it. document. • All keys must be left in apartment on your As noted above, students are responsible for dining room table in an envelope with your living within their utilities’ allowance. Unless name on it. At check out extra fines for lost otherwise agreed, any overages will be divided keys or failure to return keys will apply; amongst all apartment residents equally. Please • If there are broken items or damages to the be aware of your use of electricity and gas, and apartment, these must be reported to FUA- always turn off lights when you leave a room or AUF. the apartment. • Failure to follow check-out procedures is All damages, including to walls, floors, considered a check-out violation and will furnishings and equipment, are also the result in a fine. residents’ responsibility and will be assessed independently of any fines levied. To the Check-in/Check-out extent possible we’ll assess these damages Check-in and check-out dates can be consulted with you during our checkout. If we are unable at the academic calendar: https://fua.it/Utility/ to determine which student is responsible for academic-calendar-detail.html specific damage, the damage charges will be Check-out for all students is by 10:00am on the shared by all apartment (or bedroom, as the designated check-out date. case may be) residents, equally. In the event that damages exceed the security deposit, students Housing Deposit/Damages Form

Academic STANDARDS & REGULATIONS FUA-AUF STUDENT MANUAL

All students will be required to complete a Housing Deposit/Damages Form during Orientation. You will need to complete a housing deposit/damages authorization form upon arrival. You will need to provide your credit/debit card information giving Florence University of the Arts authorization to charge the card for any damages that you cause to your apartment. Your deposit will be 250 euro. Please note: your information will be kept on file and will only be charged if there are damages. Inspections will be conducted throughout the session. The final inspection will take place the last week of the session. If any excessive damages (beyond normal wear and tear) are found, your credit/debit card will be charged. You will be notified by the Housing Department of any damages. If the damages exceed the initial 250 euro you will be informed and charged. It is important that you always report any problems through the MyFUA maintenance form immediately to eliminate any future disputes or issues.

Remember to treat your apartment and roommates with respect. If you have further questions, please contact [email protected].

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Emergency PROCEDURES 69

At FUA-AUF, the wellbeing of our students is All changes or updates to the Emergency our first priority. In the event of an emergency, Response plan will be communicated to experienced FUA-AUF staff is prepared to assist students via email. students in any way possible in order to ensure their safety. For this reason, FUA has put in place CONTACTING FUA-AUF a detailed plan which contains the response In the event of a major emergency, a Student protocols for various emergency situations, Life ranging from health and safety matters to Advisor remains available for assistance via our natural disasters. 24/7 emergency line.

In case of a minor emergency, the ER staff can When planning for emergency response be reached by email at: sld-studentservices@ procedures, FUA-AUF staff takes into fua.it consideration information from multiple sources, including FUA-AUF partner providers, FUA-AUF monitors and receives updated local law enforcement agencies, consulates and notifications regarding official travel advisories. embassies, and international travel advisories, If a Travel Warning is issued by local or home as well as from their own experience and authorities, FUA-AUF will alert students and expertise. The Student Life and Development home institutions via email within 48 hours. A Department and FUA-AUF governance will be message will also be posted to our Facebook in charge of implementing the Emergency Plan. site: Student Life at FUA-AUF.

In this handbook, students will find information HEALTH AND SAFETY GUIDELINES/TIPS regarding: The Student Life Department’s goal is to ensure that all students stay safe in all situations that 1. Emergency contact information and may arise during their stay abroad. The following communication procedures are some general guidelines. These should not 2. General study abroad health and safety discourage you from studying abroad, but serve guidelines/tips as to help you be smart and savvy travelers. 3. Emergency procedures and Facility Evacuation plans Pre-departure and Orientation 4. Emergency procedures and Academic All students will receive pre-departure Actions in Case of Terrorism Alarm - City information from their home institutions or Evacuation Plan providers. After arrival in Florence, all students 5. First Aid will attend a mandatory detailed Orientation in 6. Tips for following FUA-AUF instructions which specific Health and Safety information more effectively in an emergency will be provided. Further information can be found in this Student Manual, including specific For their own safety, students should carefully information regarding health, medical care and read and familiarize themselves with the general safety advice for living in Florence. information contained here. In the event of an emergency, it is important to be aware of all Student Contact Information safety procedures and protocols so as to be In the event of an emergency, it is imperative able to act in a prompt and safe manner. For that FUA-AUF staff be able to contact you. For any questions of clarifications regarding the this reason, students must provide accurate information contained in this handbook, please and up-todate contact information, including contact emergency contact information. A local phone [email protected] number: FUA-AUF requires students to have

Emergency PROCEDURES FUA-AUF STUDENT MANUAL either a local phone number or an international stations and poorly-lit areas after dark, and plan which allows them to make and receive make sure to always walk in groups. calls while abroad. Students should not count • Keep a close eye on your belongings, on using WiFi for communication as WiFi is not especially in crowded places. NEVER leave always available or reliable. Please remember your bags and belongings unattended. Not to keep your phone charged and with you at all only is there the risk of losing or having times. your personal items stolen, but someone may place illegal items in your luggage for Local Embassy/Consulate and authorities which you may be held responsible. A list of embassies and consulates in Florence is • Before going to a place for the first time, provided in the Student Manual. always make sure to study a map and the When traveling outside of Italy, always know route you would like to take. Looking where the nearest embassy or consulate is confused or lost may make you a target. and how to contact them. Always keep this information with you. Make Smart Choices • Be aware that many countries have strict Important Documents laws regarding the use and/or possession of • Make a photo or digital copy of all illegal substances and you may face serious important documents (passport and visa, consequences for breaking these laws. driver’s license/ID card, health insurance • Excessive drinking will impair your ability information, immigration documents, etc.) to judge situations and make decisions, in case you lose or misplace the originals. making you more vulnerable and a possible Kee these copies in a safe place, separate target for crime. from the originals. Do not take originals • For more safety tips and advice for living with you unless traveling outside of and studying abroad, as well as specific Florence. information on hospitals, doctors, and • It is also a good idea to leave a copy at home health care in Florence, please see the with your family or emergency contacts. Health and Safety in Florence Chapter of • Email important information (such as your this manual. passport number and expiration date, etc.) to yourself so that is always accessible. EMERGENCY PROCEDURES AND EVACUATION PLANS Safety in Numbers In the unlikely event of a major emergency which • Make every effort to avoid traveling alone affects the health and/or safety of our students, when possible. FUA-AUF has put into place the following • Always let someone know of your travel Emergency Response general procedures: plans, even just for day trips. • The FUA-AUF Emergency Response team • When traveling outside of Florence will reach out to all students via email overnight, FUA-AUF requires all students to and/or phone to ensure they are safe fill out the Travel Log on the MyFua portal and to share important information and and to follow their specific provider’s instructions regarding the situation. instructions for travel plans. FUA-AUF will also contact our partner providers to coordinate efforts in ascertaining student Be Aware of Your Surroundings whereabouts and handling emergency response. • Always be aware of your surroundings, • The FUA-AUF Emergency Response especially at night. Avoid bus and train team will contact all relevant Embassies

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and Consulates and local authorities. streetlights or electric lines as they could Information regarding the event, including fall and cause injuries range of influence, level of emergency, • Find a place where there is nothing above and the practicality of continuing classes you, if possible, otherwise seek shelter will be gathered from various appropriate under something safe like a bench. Do not sources and communicated as necessary approach scared animals. with students, staff, and home institutions. • If deemed necessary, the Emergency PROCEDURE IN CASE OF FIRE Response team may decide to convene • Keep calm and try to avoid any actions that FUA-AUF students and/or relocate them to may cause panic. another location. • Call for outside help only on request of an • A written log of all emergency events FUA-AUF staff member. and the actions taken by the FUA- • Do not put yourself at risk in any way. AUF Emergency Response team will be • Do not hesitate to leave the area if the fire maintained and updated as necessary. threatens to block the passage toward the • Below you will find specific Evacuation exit. and Emergency Procedures for various • Promptly inform FUA-AUF staff of the fire, types of emergency situations. Please read including the size and location. If the fire the following information carefully and is not large enough to set off the alarm, familiarize yourself with the steps you will do not manually set off the alarm unless need to take to ensure your safety. requested by an FUA-AUF staff member to do so. If possible, remove any flammable FACILITY/SCHOOL EVACUATION PLANS materials that may fuel the fire. If it is not possible for the FUA-AUF staff to extinguish Meeting Points: the flames, leave the area without blocking In case of minor or major emergencies which the passage of others. require the evacuation of the school buildings • If evacuation is required, follow all please refer to the following meeting points instructions given by FUA-AUF staff. according to your location at the moment of the • Do not collect any personal belongings that emergency: may create obstacles for yourself or others and calmly proceed toward the exit without PROCEDURE IN CASE OF EARTHQUAKE running or pushing. Help anyone who is in • Remain calm need of assistance to leave the building. • Do not rush/go outside • Follow the green exit signs to the door. Do • Remain in a classroom and sheltered under not change direction as to not block the a desk, under a door frame or close to the exit of others. main walls, away from windows, glass doors • Before opening any doors, first touch the and cabinets as these could fall and cause upper part of the door to check that it is injuries. cool. If necessary, open with caution to • If you are in the hallway or in the stairwell avoid finding a wall of flames in front of go back to your/the nearest classroom you. To open sliding doors or doors that • After the earthquake, upon order of open toward you, crouch down on the floor, evacuation, leave the building without move as far away along the wall as possible using the elevator and go to the assigned and slowly open the door. To open doors that meeting point. open away from you, crouch down on the floor If you are outside: and slowly open, using the door as a shield. • Move away from buildings, trees,

Emergency PROCEDURES FUA-AUF STUDENT MANUAL

If you are in Corso Tintori, 21 If you are in Via San Gallo 45r

If you are in Via Dell’Oriuolo 43 If you are in Via Ricasoli, 21

If you are in B.go Pinti 20r If you are in Via De’ Macci 45r

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• If you are immersed in smoke, cover your • Turn off ventilation (if applicable). nose and mouth with a rag, wet if possible, • The teacher with the class list will call roll. and crawl on the floor, where the air is not as hot or smoky, and head towards the PROCEDURE IN CASE OF FLOOD exit. • Stay calm. • If your clothes catch fire, try to smother • Cease all activity. the flames with non-synthetic cloth and • Leave any equipment or belongings (do keep the flames away from your head. not worry about books or other items). • Take a piece of clothing to protect yourself If you If you are in Via Guelfa 85/114/116 from the cold and rain. • Remember to NOT push, yell or run.

• Calmly head to upper floors of the building that are indicated as safe. • Wait for instructions from the emergency personnel in charge. • Upon arrival at a secure area, the teacher with the class list will call roll.

PROCEDURE IN CASE OF ELECTRICAL EMERGENCY In case of power failure, the administrator gives a pre-alarm. This entails: • Checking the status of the EE generators, and if they are overloaded, shut them down Leave the premises and proceed to the meeting • Operating subsidiary generator, if present point indicated by an FUA staff member. • Calling the electric company • Once at the designated meeting point, • Notifying the person responsible for wait calmly for FUA-AUF staff to call roll relations with the teachers present in the and provide you with further instructions. classes • Turning off all machines that may have PROCEDURE IN CASE OF CONTAMINATION been running before the power outage. • Seal off doors and windows to the outside • Checking if there are people trapped as much as possible. inside the elevators (if present) and if • Leave any equipment or belongings (do necessary call Fire Dept. not worry about books or other items). • Take a piece of clothing to protect yourself PROCEDURE IN CASE OF REPORTING THE from the cold and rain. PRESENCE OF A SUSPECTED BOMB • Line up with your classmates, holding Anyone who notices a suspicious object or hands with the persons in front of and receives a call reporting one: behind you. • Must not approach the object but attempt • Remember to NOT push, yell or run. to identify it without risking the safety of • Move to the more internal classrooms or themselves or others, and absolutely must locations. NOT attempt to touch or remove it under • Do not open, for any reason, doors, any circumstances; windows or external ventilation systems. • Alert FUA-AUF staff who will activate the

Emergency PROCEDURES FUA-AUF STUDENT MANUAL

state of alarm. This consists of: In these cases and in other similar where • Evacuating the students and the the event directly affects areas outside the surrounding suspected area facilities, the emergency plan provides for a • Immediately calling the police “non-evacuation”. Follow the following behavior • Calling fire dept. guidelines: • Freeing the phone lines • Do not leave your the classroom or area you • Informing teachers in charge of the plan are in. so that they are ready to organize the • Do not look out the windows to observe. evacuation • Move from the areas of the building with • Calling emergency medical services exterior windows with doors or hanging (ambulance) objects (chandeliers, paintings, speakers, • Activating the alarm for the evacuation etc.) and go to safer areas (for example • Coordinating all related operations. walls between windows or on the walls of the room opposite the external ones). • Stay calm and do not influence the behavior In the event of armed threat and/or the of others with hysteria and screaming. presence of deranged individuals • Soothe and assist individuals in a state of In these and in other similar cases where greater agitation. the event directly affects areas outside the • Wait for further instructions which will be facilities, the emergency plan provides for a provided by FUA-AUF staff. “non-evacuation”. Follow the following behavior guidelines: EMERGENCY PROCEDURES & ACADEMIC • Do not leave your the classroom or area you ACTIONS IN CASE OF TERRORISM ALERT are in. The following information summarizes the • Do not look out the windows to observe. terrorism alert levels from secure sources and • Remain in place and with your head down if the procedural measures to be taken by Florence the threat is direct. University of the Arts as a consequence of each • Do not expose yourself to actions of physical level. injury. In particular, the international levels also used in • Do not contradict or oppose the behavior Italy are established by the Ministry of the Interior and actions of the aggressor(s)/deranged and issued on a local level by the Prefecture and individual(s). communicated to the mass media. • Stay calm and in control of your actions in FUA-AUF levels and consequential actions will response to any offense received and do be determined semesterly by the Academic not insult or ridicule the irrational behavior Senate for implementation at Florence University of the individual(s). of the Arts. • Any action and/or movement must be executed calmly and with ease. Do not act Alpha: describes a situation where there is a in a way that may seem furtive, or make any small and general terrorist threat that is not movement that may seem like an escape predictable. However, agencies will inform attempt or a defensive reaction. personnel that there is a possible threat and • If the threat is not direct and you are certain standard security procedure review is conducted that law enforcement has taken action, sit and revised where needed. or lay on the ground and wait for further Corresponding level: LOW instructions The Emergency Response Team meets to assess the ALPHA level of emergency and instruct In the event of a terrorist acts (Non- students accordingly. Evacuation) The Academic Senate meets to assess the

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ALPHA level of emergency, and confirms that academic activities are held regularly. No special Delta: describes a situation where a terrorist procedures are in place, exceptions are not attack is taking place or has just occurred in the allowed. immediate area. Corresponding level: SEVERE Bravo: describes a situation with a somewhat The Emergency Response Team meets to assess predictable terrorist threat. Security measures the DELTA level of emergency and instructs may affect the activities of local law enforcement students accordingly. and the general public. The Academic Senate meets to assess the DELTA Corresponding level: GUARDED level of emergency and follows the Ministry of The Emergency Response Team meets to assess the Interior and Prefecture instructions for daily the BRAVO level of emergency and instruct activities. In compliance with local authorities’ students accordingly. prescriptions, FUA-AUF Academic Senate The Academic Senate meets to assess the may decide to interrupt academic activities. BRAVO level of emergency, and confirms that Academic Senate will allow special academic academic activities are held regularly. Students’ arrangements including proctoring exams requests for special academic arrangements in consideration of the academic calendar. will be collected by the Academic Senate but Students incur the regular cancellation policy. no exceptions will be made. It is the students’ individual choice to withdraw from FUA-AUF program. FUA-AUF will not allow any special procedures to complete courses and students incur the regular cancellation policy. Students are granted an incomplete grade (I). Academic CITY EVACUATION PLAN: • In case of level DELTA=SEVERE emergency, Senate meets after the end of the semester and if deemed necessary and only if authorized reviews special requests. by the local authorities, the decision to terminate a program or evacuate the Charlie: describes a situation where a global students will be made by the FUA-AUF terrorist attack has occurred or when intelligence governance and ER staff in accordance with reports that there is local terrorist activity local authorities. imminent. • The emergency evacuation in place held by Corresponding level: ELEVATED:HIGH, according FUA-AUF will provide for the support of all to whether Florence is involved. covered students, regardless of citizenship. The Emergency Response Team meets to assess Students enrolled at FUA-AUF through a the CHARLIE level of emergency and instructs provider will be handled by the provider. students accordingly. • The emergency evacuation plan includes The Academic Senate meets to assess the CHARLIE alternative sites that will accommodate level of emergency and follows the Ministry of housing for the group. the Interior and Prefecture instructions for daily • Students are made aware of a meeting activities. Regularly activities are held if not point during on-site orientation, so that otherwise instructed by local authorities. In case they know immediately where to go during of Charlie high level the Academic Senate may an emergency. The Emergency Response allow special academic arrangements including Team decides the best course of action and proctoring exams in consideration of the makes a decision about evacuation. FUA- academic calendar. Students incur the regular AUF cannot be responsible for the safety cancellation policy. of any student or staff member who does

Emergency PROCEDURES FUA-AUF STUDENT MANUAL

not sign the plan of action or who refuses him/her while s/he tries to get into a to comply with FUA-AUF evacuation comfortable position. Call for outside help procedures. FUA-AUF cannot be held only if requested to do so by an FUA-AUF responsible for the safety of any student staff member. whose whereabouts cannot be ascertained. • If necessary, first aid will be administered by an FUA-AUF staff member, using the first Students housed through FUA-AUF or enrolled aid kit. independently at FUA-AUF (not through a provider) are informed of the respective STEPS TO HELP YOU STAY CALM AND Emergency meeting point during housing FOLLOW FUA-AUF INSTRUCTIONS check-in. The meeting point is indicated on the MORE EFFECTIVELY IN AN EMERGENCY apartment information sheet. • Remain calm. Take a deep breath. You will need a clear head in order to focus on your The three meeting points are (Please see map on next move. page 70-71): • Check for information from FUA-AUF (e-mails, Facebook, phone) 1) Piazza Della Libertà • Take action. Follow FUA-AUF instructions 2) Piazza Beccaria to help remove you from the emergency 3) Porta Romana and get you to a safer location where you can get help. Remember the alternate • At each meeting point, one or multiple transportation options you have available. FUA-AUF staff members will be present and • Get in touch. Make sure to check in with will hold an FUA-AUF sign and students’ list FUA-AUF staff at designated location. to call roll. • Take care of yourself. While you are waiting • Students will be instructed step by step for your contacts to assist you, or in case by the FUA-AUF staff who will coordinate you cannot reach anyone to assist you, use their transfer to the selected alternative your emergency kit, if necessary. locations outside Florence. • Keep Trying. If you cannot get a hold • In order to protect the safety of our of anyone to help you (because phone students, FUA-AUF does not disclose the lines are down, you are trapped, etc.) address of the above mentioned locations don’t give up. Try alternate methods of outside Florence. Partner Universities, communication until you are able to reach Providers and Family will be informed by someone. If you need to move to another FUA-AUF staff at that time. The specific location, let others know and leave a address and other information regarding written description of where you are going. the FUA-AUF off-site emergency evacuation • Move to a more permanent location. After location is found in the FUA-AUF Emergency you have removed yourself and your group Response team manual only. from any immediate threat, regroup at a safer location, and communicate with FIRST AID your emergency contacts. Consider your • Keep calm and try to avoid any actions that transportation options and get yourself to may cause panic. Inform FUA-AUF staff of the appropriate location (hospital, police the situation. Unless the injured person station, embassy/consulate, contact’s is in immediate danger do not move the home, counseling center, etc.) victim or offer water. • Stay in touch. Maintain contact and update • Try to keep the victim calm, supporting FUA-AUF.

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Piazzale di Porta Romana Piazza della Libertà

Piazza Beccaria NOTES

NOTES

DIVA | IDEAS | JSCHOOL PALAZZO BOMBICCI PONTELLI GUICCIARDINI STROZZI LA PALESTRA | STUDENT LIFE OFFICE | CORRIDOIO FIORENTINO | INGORDA Corso Tintori, 21 - 50122 Florence, Italy Ph. +39 055 2469016 APICIUS PALAZZO DELL’OSPITALITÀ DIMORA | FEDORA | SORGIVA Via Ricasoli, 21 - 50129 Florence, Italy Apicius Ph. +39 055 2658135 Fedora Ph.+39 055 2633164 GANZO QUARTIERE SANT’AMBROGIO Via De’ Macci, 85/r - 50122 Florence, Italy Ph. +39 055 241076 FAST PALAZZO DELLA GIOSTRA FLY FASHION LOVES YOU Borgo Pinti, 20/r - 50121 Florence, Italy Ph. +39 055 2633190 SAS PALAZZO DELLE ARTI F_AIR Via Guelfa, 85, 114, 116 - 50129 Florence, Italy Ph. +39 055 2469016 SQUOLA EX-TEATRO SAN GALLO CCIS CENTER FOR CULTURAL AND ITALIAN STUDIES Via San Gallo, 45/r - 50129 Florence, Italy Ph. +39 055 2633170 ISB PALAZZO RAMIREZ DE MONTALVO ENTREPRELEARN LAB Via Dell’Oriuolo, 43 - 50122 Florence, Italy Ph. +39 055 2469016

Photo credit: Photo courtesy of FUA-AUF faculty member Andrea Mancini