ISSUE 39

FILM MAKING MASTERCLASS AS SCHOOLS BATON ARRIVES

T’S not every day someone who has just tuk to transport the baton dancing with a Gay Gordons completed a movie with George Clooney visits to Chirnsyde Primary. before everyone waved IKeppoch Campus but that’s exactly what The Schools’ Baton off the Schools Baton on its happened when Danny McGrath called in. arrived at Keppoch next journey by Tuk Tuk to The film director was there to run a movie making Campus accompanied Chirnsyde. masterclass with the children using iPads provided by a piper, a loch ness Robert Tamburrini, CEO by ng homes and the Celtic Foundation. monster and a sea of of ng homes, thoroughly Danny was delighted to show the children how flags and faces. enjoyed the event and said: to shoot and then edit their movies. He gave them A message from “The children were all superb. some tips on how to film their big event later in the Lord Provost Sadie They sang their hearts out, the day, when Saracen Primary received the schools Docherty was read by dancers were excellent baton. Head Teacher Evelyn too. I’m really looking The Schools Baton Relay was launched just Gibson. forward to seeing the after the Queen’s Baton left Glasgow to tour the The Glasgow Song movies they made of Commonwealth countries before returning for the was sung by primary the day on their iPads.” opening of the Games next year. 4-7 children, followed Patricia Ferguson, At the same time, the Schools Baton will be by Sri Lankan dancing MSP for Springburn transferred around schools in Glasgow. and a fashion show thanks to and Maryhill, said: Glasgow Lord Provost Sadie Docherty started the the members of the Maryhill “I was delighted to relay by presenting the specially designed baton to Integration Network. see Saracen Primary pupils from Balornock Primary. All children on the Campus receive the School’s Over the next ten months it will travel over 200 sang The Sri Lankan Song with Baton at Keppoch miles and schools taking part devise their own ways musical accompaniment and Campus. The pupils of transporting the baton to its next stop. then nursery children gave a are all wonderfully They are also ‘twinned’ with the country the rousing rendition of “Donald talented and it was Queen’s Baton visits at the same time. Where’s Your Troosers”. quite an experience Saracen Primary was twinned with Sri Lanka for Saracen Primary 5/6 pupils to see a tuk tuk in the Baton Relay and organised a Sri Lankan style tuk demonstrated their Scottish Possilpark.”

Green Gala Mascot Clyde at Pictures Special Springburn Leisure Page 4 Centre Page 15 LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST ng homes complaints procedure How are we performing? ng homes aims to provide high well in and it also lets us see where quality housing and excellent there is room for improvement. ng homes aims to provide a first class service to It will also help us identify where and when our MAKING A COMPLAINT services to our customers. To make At the end of March this year all of our customers and we value your feedback. services aren’t meeting the needs of our customers. If you would like to make a complaint you can do sure we are doing this one of the ng homes remains the 7th largest We recognise that from time to time some things The way we handle complaints now is different so in the following ways: ways we measure our performance housing association in Scotland with can go wrong. When this happens we want to for a number of reasons: Email: [email protected] is against other housing 5,434 houses in ownership (2% of know about it so we can rectify matters and • You can make a complaint more easily – it Telephone: 0141 560 6000 associations. Scottish total). improve our service. By doing this we get a good Below are some key indicators on doesn’t have to be made in writing Online: www.nghomes.net/complaints We have a new Complaints Handling Procedure • There are only two stages and each stage indication of areas that we are doing how we are performing: Post/Visit: which was developed by the Scottish Public has a timescale so you know when your Ned Donaldson House, 50 Reidhouse Street, Services Ombudsman in partnership with the complaint will be resolved - 5 working days ng homes’ Performance for Last Year (2012/13) housing sector. You can pick up a copy of a guide for Stage 1 (front line resolution) complaints ; Springburn, Glasgow, G21 4LS Kenna Rossine House, 252 Saracen Street, Average for all to our complaints procedure at our offices or phone and 20 working days for Stage 2 (unresolved ng homes’ Scottish housing at Stage 1 or complex) Possilpark, Glasgow, G22 5LF performance AGM 2013 us and ask us to send you one out. associations The new procedure will help make it easier for • Complaints will be recorded and we will you to get your concerns resolved more quickly. report back to customers on our performance % rent increase last year 3.8% 4.8% and what we have learned % total rent lost due to properties 0.1% 1.0% QUICK GUIDE TO OUR CUSTOMER COMPLAINTS PROCEDURE should first report it to us. If you have told us HOW ARE WE DOING? being empty nother successful year was the main message from all about it but we have not resolved it, you can For the 6 month period April to September 2013 speakers at the Annual General Meeting, held in the Ron report it directly to the SHR. ng homes received 70 complaints of which 69 Average days to let a house 6 days 29 days A Davey Enterprise Centre, Springburn. You can ask us for more information about were upheld. John Fury, Chairperson, presided over a large attendance of significant performance failures by contacting Our Management Board receives Target timescale for completing 24 hours 9 hours members and highlighted some of the key achievements from a STAGE 1: emergency repairs COMPLAINTS one of our offices. The SHR also has more information about complaints performance, comprehensive report from the Board of Management. PROCEDURE FRONTLINE RESOLUTION information on their website: and monitors the actions that ng homes is % emergency repairs completed He said great pride and encouragement should be taken You can make your complaint in Complaints performance April to in target timescale 96.7% 93.8% person, by phone, by e-mail or in We will always try to resolve your www.scottishhousingregulator.gov.uk taking to improveSeptember our policies and 2013 services to from winning the Chartered Institute of Housing’s Excellence in writing. complaint quickly, within 5 working tenants, factored owners and other customers Average timescale for completing Regeneration award. days if we can. Complaints performance April to 3 days 7 days We have a two-stage complaints CARE COMPLAINTS in response to complaints received. non emergency repairs John said the establishment of ng2 had made a tremendous procedure. We will always try to deal If you are dissatisfied with our 27% with your complaint quickly. If it is clear If your complaint relates to a care service we Complaints September performance 2013 resolved April within to impact on the community and had created over 60 new jobs and response, you can ask us to Complaints performance % of houses meeting Scottish that the matter will need a detailed consider your complaint at Stage 2. provide, you can choose whether to complain target 4mescale 99.4% 86.4% set many young people on a career path. investigation, we will tell you and keep September 2013 Housing Quality Standard April to September 2013 resolvesd outwith you updated on our progress. to us or the Care Inspectorate direct. If you 27% resolved within The next item he highlighted was the Food for Thought project, target 4mescale target 4mescale complain to us and are dissatisfied after Stage 2 73% With so much going on again this year which recently was awarded funding from the Big Lottery. 27% resolved within you can ask the Care Inspectorate to look at it. resolvesd outwith at ng homes it would be easy to fill North It will provide family and community workshops with a focus on target 4mescale You can contact the Care Inspectorate: target 4mescale News with a review of the year. ‘meet and eat’ and ‘cook and share’. 73% resolvesd resolved outwith Telephone: 0845 600 9527 target 4mescale Instead, we’ve picked out two of the There will be community lunches and workshops on healthy Email: [email protected] 73% highlights that we are particularly proud of. eating on a budget and this will support people suffering severe Website: www.scswus.com Subject of complaints The first was when we received an hardship through the provision of a food bank plus enhanced STAGE 2: award for Excellence in Regeneration from starter packs to include clothes and furniture. INVESTIGATION WHAT IF YOU ARE STILL DISSATISFIED? 21% Subjects of complaints the Scottish Government and the Chartered The third focus was on tenants affected by Welfare Reform, We will look at your complaint at this Subject of 29% complaints repairs SCOTTISH PUBLIC stage if you are dissatisfied with our If you are a tenant and you are not satisfied with Institute of Housing. particularly those facing problems as a result of the ‘bedroom tax’. SERVICES OMBUDSMAN response at Stage 1. We also look at the outcome of our Stage 2 Investigation you can investment The award not only recognises the John Fury said: “Our staff identified that 733 of our tenants are 21% Subject of complaints If, after receiving our final decision some complaints immediately at this contact the Scottish Public Services Ombudsman 29% repairs housing service excellent work we are doing in providing affected by the bedroom tax and we have tried to help those who on your complaint, you remain stage, if it is clear that they are complex dissatisfied with our decision or or need detailed investigation. (SPSO) and ask them to look at your complaint. 21% investment factoring training and job opportunities through qualify to obtain Discretionary Housing Payments. I’m delighted to 33% 29% 17% repairs the way we have handled your We will acknowledge your complaint You can contact the SPSO: housing service ng2, but it is also great recognition for our say we have helped more than 300 tenants so far and our staff will complaint, you can ask the SPSO to within 3 working days. We will give you investment consider it. our decision as soon as possible. This Post: 4 Melville Street, Edinburgh, EH3 7NS factoring Regeneration Team, who offer fun, healthy, endeavour to assist with this where possible.” 33% 17% housing service We will tell you how to do this when will be after no more than 20 working Telephone: 0800 377 7330. educational, sporting and green activities to Finance Director Bob Hartness gave a summarised version of we send you our final decision. days unless there is clearly a good factoring reason for needing more time. Website: www.spso.org.uk 33% 17% all ages of our community completely free of the annual accounts. charge. He highlighted the continued investment to benefit tenants IF you are a home owner and you are not Types Types of of complaints complaints We also invested £4 Million in our properties this year which included including improvements to the local environment, replacement of REPORTING A SIGNIFICANT PERFORMANCE FAILURE TO THE satisfied by the outcome of our Stage 2 overcladding of the Carron Multi Storey Flats, internal wall insulation at Balgrayhill heating systems, kitchens and bathrooms and an upgrade of the SCOTTISH HOUSING REGULATOR Investigation you can ask the Home Owners 16% Types of complaints and Wellfield and the continuation of our mini modernisation programme. water supply in various blocks. The Scottish Housing Regulator (SHR) can consider issues raised Housing Panel (HOHP) to look at your complaint. Stage 1 complaints with them about ‘significant performance failures’. A significant You can contact the HOHP: 16% Types of complaints performance failure is defined by the SHR as something that a Post: Europa Building, Stage 2 complaints 16% landlord does or fails to do that puts the interests of its tenants at 450 Argyle Street, Glasgow, G2 8LH Stage 1 complaints improvements to your housing services risk, and which the landlord has not resolved. Telephone: 0141 242 0175 84% Stage 2 complaints Stage 1 complaints Improvements in the way we deliver your Housing This new structure is designed to: If you think you are affected by a problem like this, you Website: www.hohp.scotland.gov.uk Stage 2 complaints Services will take effect early in the New Year. • support ng homes and our tenants in preparing 84% There will be an increase in the number of for and addressing issues in relation to Welfare NEIGHBOURHOOD Housing Officers and a decrease in the number of property and unable to pay the UK government granddaughter’s toys and she84% loves coming to stay Reform and the introduction of Universal Credit MANAGER spare room subsidy or “bedroom tax” as it has with me here. homes each Housing Officer is responsible for. • support the on-going modernisation of the become known. “I would like to say a big thanks to Anne Sheeran Being responsible for less properties means Concierge Service Pat applied for a transfer to a one bedroom at ng homes and Linda Redmond at GEMAP who are Housing Officers will have more opportunities for • maximise the 24/7 Concierge Service closer contact with all of their customers. property and when she received a letter asking her two of the nicest people I have ever met – they have • Improve staff development opportunities by HOUSING HOUSING HOUSING PAT’S PERFECT to view a flat in Crichton Street her initial reaction was helped me so much. We are changing the way we are organised too creating new jobs and more individual & team OFFICER OFFICER OFFICER that she “couldn’t be bothered after everything that “This whole experience has just been perfect – with Housing Officers responsible for delivering and flexibility had happened to her this year”. even on the day I moved in I met a lady who lives arranging the full range of services to their tenants. PLACE Depute CEO Ann Marie Devlin said: “By reducing Pat is the youngest of 10 in her family and her here and she just gave me a big cuddle and said: Your Housing services will now be split into the number of properties a Housing Officer is Pat Scott felt 2013 wasn’t going to be her year brother convinced her to go and see the property. “I hope you’ll be happy here darling.” three dedicated staff teams covering Springburn responsible for it allows each Housing Officer to after a bereavement and a knee operation. But After viewing the flat she accepted it immediately. Pat’s Housing Officer Yvonne Kinnear said: “We & Balornock, Possilpark & Parkhouse and the Multi HOUSING HOUSING HOUSING engage more closely with their tenants and identify that changed when ng homes offered her a Pat said: “I haven’t stopped smiling ever since. are delighted that Pat is happy in her new home and Storey Flats. OFFICER OFFICER OFFICER and resolve any issues quickly and effectively.” property in Crichton Street in Springburn. Moving here has changed my life. My first night I has moved in just in time for Christmas.” Each area based team will consist of a All of our customers will be kept up to date Whilst Pat was recuperating after her operation thought I wouldn’t be able to sleep but I went out like If you would like more information about the Neighbourhood Manager and 6 Housing Officers. her daughter moved out of their home in Springburn a light and got a great sleep. bedroom tax please contact your Housing Officer at Teams will also have Housing Assistants and with the changes to the way Housing Services are Way and she found herself with a 2 bedroom “I have even set up a wee space for my your local office. Maintenance Assistants. delivered by ng homes. 2 NORTH news NORTH news 3 BBQ cooks – Robert Graham, Rose LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT SehakizinkaINVEST and Dominic LIVE Thoka-Cowie LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

taff from ng2 have put grit bins in key locations to help Oranges for vitamin C - Fiona Keddie combat the snow and freezing conditions we are likely to from the North Glasgow Food Community face during the winter. Initiative and volunteer Shulamite Ezechi. S They aim to react positively to ensure existing services (including close cleaning and bulk) are maintained as far as reasonably practical in any adverse weather. Balloon fun – Aiden, ng2 will also deliver alternative services to ensure that tenants left, and Liam Bonner Bouncy babes – Three-year-old Megan and residents are given every possible assistance in terms of snow Cassells and two-year-old Daryl Smith. clearing and gritting to minimise risk in particular to elderly, disabled and vulnerable people. The team will make sure that paths are clear around Sheltered Housing complexes and entrances to all ng homes buildings.

Blooming marvel – Youth gardener Marie McInnes with some pansies. snow bother for ng2 Family day out – Four-year-old twins Aiden and Morgan Cunningham with mum Housing Officers will also be working closely with ng2 to highlight Michelle, dad Peter and brother Jamie. Happy Faces specific areas in the community that need cleared and gritted. ng2 Ice cream trio – Ellie Brown with her will also work in partnership with Glasgow City Council to ensure that Balgrayhill Community Centre was the Food Initiative were hard at work cousins Lauren and Carlyn Tollan. all grit bins in the areas are replenished as and when required. venue for the first ever Springburn GREEN preparing fruit kebabs and also You can find grit bins at: Gala Day. giving visitors an opportunity to try • ng homes and ng2 buildings: Ned Donaldson House; The event was organised under the different fruits. Kenna Rossine House; Petershill Road Office and Lenzie terrace All set for snow, Gordon Christie and Scott Wilson Glasgow Commonwealth Games Legacy and The team was also involved in from ng2 fill up a grit bin. Concierge Station. featured lots of fun attractions. encouraging home grown herbs or • Springburn & Balornock: Hillkirk Street / Hillkirk Place; There were lots of stalls in different parts planting potatoes and vegetables in a 771-779 Springburn Road; 101 -131 Campsie Street; 195 Fernbank of the building providing a great variety for pot with experts providing handy tips. Street; Carron Place; and Broomfield Place. every age to enjoy. Another stall offered the chance to De-stressed – Angie Donohue from • Multi Storey Flats: Lenzie Terrace;151, 178 and 198 Balgrayhill Road. Face painting, ice cream and the bouncy be creative using recycled materials to Balgrayhill reckoned her ng2 stress ball could help her tennis elbow. Face painted smasher – Nine-year-old • Possilpark & Parkhouse: Walnut Crescent; Crowhill Street x2; Chestnut Street; castle were popular with the youngsters and produce arts and crafts. Gemma Gilday. Claddens Street; Claddens Quadrant; Balmore Square; and Hamiltonhill Road. the BBQ team were a big hit with everyone. There was also music, sports and All the above grit bins will be filled in severe weather conditions and the areas Upstairs the North Glasgow Community brain teasers. will be gritted. In the event of the temperature dropping below zero degrees, there will be no water used to clean closes. ng2 will maintain standards in closes GARDEN COMPETITION by brushing and cleaning banisters. Estate Operatives will be deployed into Sudoku WINNERS... gritting when they have finished their close cleaning duties. Keeping a tidy garden gives tenants something nice to Pat Bradley, ng2’s Enterprise and Employability Manager said: “Working AMAZING alongside our partners Glasgow City Council we will do everything we can to Our readers are having lots of fun with our brain teasing look at particularly in the summer months. sudoku games. But it can also pay dividends in the form of vouchers in ensure the safety of tenants, residents and the wider North Glasgow community In this edition, we’ve provided two 9 grid puzzles to try - the annual garden competition organised by ng homes to SAVINGS this winter”. easy, and medium. encourage tenants to keep things looking good. Love Food Hate Waste The game is played on a nine by nine grid that is sub- Three prizes have been awarded in each of four areas Cookery workshops have diversifying divided into 3x3 grids. Some of the squares already have - Springburn, Parkhouse, Balornock and Possilpark - with saved 6kg of food waste some numbers. The idea is to fill all the squares with numbers £50 for first, £30 for second and £20 for third. from going to landfill. 1 to 9 so that each number only appears once in each column This year’s winners are: and each row and also in each of the sub-divisions. That’s equivalent of and growing SPRINGBURN We introduced sudoko in response to a readers survey saving enough electricity 1st Ludovic Black, Stobhill Road Staff from ng2 have taken part in a Enterprise and Employability and so far we’ve had good feedback. to power an average 2nd Ray Sandford & Patricia Mackin, Hillkirk Street home for the entire day! performance plan review. Manager Pat Bradley gave a easy... (shared) Our Climate The event, at the Up on the Hill presentation on the present and the 3rd Charles Wilson, Springburn Road Challenge Officer, café, was attended by Ronnie Rodden, future of ng2. PARKHOUSE Sarah Robinson, Chairperson of ng2, John Fury, ng He spoke about ng2 winning 1st Hugh Williams, Crowhill Street brought local people homes Chairperson, and staff from the Surf Award and showed the 2nd Jacqueline Cunningham, Ashfield Street and families together to help them ng homes including CEO Robert presentation video. Pat then gave reduce their food waste. Tamburrini. details on the number of people cleaning up 3rd Andrew & Christine Traynor, Broadholm Street Participants have also enjoyed a tasty three BALORNOCK The aim was to review the now in full time jobs thanks to ng2’s course meal and have shared a variety of new 1st Mrs Rhodie, Wallacewell Road achievements of the past year and plan continued growth. He spoke in more recipes at the sessions in the Salvation Army for charity 2nd Mr Leach, Syriam Gardens for the future of ng2. Tributes were paid detail about the apprentices and also premises in Fernbank Street, Springburn. to the ng2 staff for their hard work. spoke about the company’s future 3rd Catherine & Alison Craney, Dykemuir Street There were clear money saving messages as Robert Tamburrini highlighted the going into next year. POSSILPARK the average family wastes £430 per year on food diverse range of jobs being carried Depute CEO for ng homes, Ann Matthew Duffy and his colleagues from ng2 have been sprucing 1st Kathleen McKenna, Balgair Gardens waste. out by ng2 staff and spoke about how Marie Devlin, spoke briefly on how the up lots of areas with their high powered jet cleaning equipment. 2nd Mary Findlay, Bilsland Drive European Week of Waste Reduction was the company has grown, what they service can be improved before giving Recently they got permission to use their time and ng2’s 3rd Andrew McWilliam, Killearn Street celebrated with a Stitch and Fix session at 9 Carron Crescent, Springburn when clothes, curtains are doing well and how they could staff a chance to put forward their equipment for a charity car wash session to raise money for medium... and netting was up-cycled to make Christmas improve in the future. ideas. Disability Community in Possilpark. RE-USE UNWANTED ITEMS decorations and wreaths. John Devine, Director of Investment There were many positive Unfortunately rainy conditions on the day meant most cars Furniture and household goods can be re-used Participants brought along lots of old and and Regeneration for ng homes suggestions including hiring a plumber had a free wash down from the sky but the team are planning to by local community organisations benefiting the unwanted textiles and were helped to transform reviewed the past 12 months. and tiler to bring more work in-house organise another event when with better conditions they’ll attract environment and helping local people. them into fantastic decorations for their homes. He highlighted key changes such and create more jobs for local people. more customers. Other Stich and Fix sessions have featured You can donate unwanted items, or get advice and as the growth of the jet washing Another suggestion was for better creative sewing, fabric broaches, tote bags, quilts information, by calling the National re-use phone line division, the new glazing division and co-ordination with concierge staff on or just fixing clothes. the appointment of three apprentices bulk uplifts and more communication on 0800 0665 820 As well as learning new skills or perfecting who had been ng2 members of staff with housing officers which has Bulky items that can be donated include beds, them with the help of mentors, there’s usually a since day one. already helped in areas such as voids mirrors, drawers, TVs and TV stands, wardrobes, cuppa and cake and lots of chat too. John then showed a video and close cleaning. tables, chairs, sofas and armchairs, white goods such If you’re interested in similar Love Food Hate Waste events then please contact Sarah Robinson, highlighting ng2’s partnership with the The informal occasion was rounded as washing machines and tumble dryers, fridges and Climate Challenge Officer, on0141-630-4281 or School of Hard Knocks charity and Sky off with a quiz and John Fury thanked freezers, cookers and bicycles. email [email protected] Sports. all who attended.

4 NORTH news NORTH news 5 LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

lasgow residents aged 80 Those who received it and over are being urged to last year will be sent a letter Gapply for their annual £100 from Councillor Matheson Affordable Warmth Dividend. advising them the dividend For a third year, Glasgow City Council is is available again. In offering older city residents money to help addition, heat their homes during the winter. anyone the council can ALL tenants of ng homes and other identify as eligible from their residents living locally will quality IF they are records will also receive a aged 80 and over but MUST apply. letter urging them to apply. Since the council introduced the dividend People can receive payment in November 2011, a total of 30,000 by cheque or directly into payments have been awarded to help older their bank. 25 years still alive kicking £100 Winter Warmer Glaswegians stay warm as temperatures Glasgow residents aged & plummet. 80 plus who have not received lasgow City Some of those who were instrumental in Councillor Gordon Matheson, Leader the dividend before can obtain an application FREE INSURANCE chambers setting up the project were VIP guests along with of Glasgow City Council and Chair of form from the council’s website www. DID you know that tenants of ng homes who are aged over 60 years or have a disability are entitled to receive FREE contents echoed the concert party and around 150 members of the Sustainable Glasgow, met 85-year-old May glasgow.gov.uk/affordablewarmth or by G insurance cover? with applause project. Dryden, who received the dividend. phoning 0141 287 7961. The free insurance is part of the ng homes’ tenants reward scheme, as members of Special tribute was made to the late Rose The great grandmother said: “I think this Dividend payments are not restricted to designed to acknowledge the part that responsible tenants play in paying The Red Road McCallum Walker, who was the founder member is a fabulous initiative and I would encourage one per household. If more than one person their rent on time and helping to sustain the investment in their homes. Young Uns of the project. other people to apply for it.” aged 80 or older lives in a house they can A number of other benefits of the insurance include Christmas and Wedding gift cover, pedal cycle cover, unspecified and specified valuables showed off their It was a superb evening with a buffet and Councillor Matheson said: “Older people apply separately. Elderly people living in cover outside the home. entertainment dancing to Moon Dance and best summed up by are particularly vulnerable during cold residential care or hospitals can also apply. Tenants will have free access to online legal advice plus a series of free talents. one of the guests who described it as “a rerr terr”. weather and many worry about how they Applications will be accepted until March 31, documents such as wills, complaint letters and help with identity theft. Their appearance Robert Tamburrini, ng homes CEO, said: “It was will pay their heating bills as energy prices 2014. Other key features include no excess, no minimum physical security requirements, fixtures and fittings cover up to £2,000 and £5,000 on stage was the highlight of a wonderful a wonderful evening, a great celebration for Alive continue to rise. People who take up the £100 dividend accidental death cover. celebration evening to commemorate 25 years of and Kicking with their tremendous achievements keep fit, line dancing, “I’m delighted that for the third year running, can also receive impartial energy tips from In order for tenants with a disability to receive the the Springburn Alive & Kicking Project. recognised in magnificent surroundings. carpet bowls, arts and crafts and a the city council can help residents over the age Glasgow Home Energy Advice Team (G-HEAT) free contents insurance they must contact ng homes and A delighted audience included Lord Martin, MP “It was clear that a great deal of effort had been walking group. of 80 keep warm during the winter.” on 0800 092 9002. provide details of their disability for our records. Willie Bain, MSPs Paul Martin and Patricia Ferguson put in to organise the event which was another There is a tea dance every Wednesday and and Glasgow City councillors including Bailies great milestone in their history.” group holidays are regularly organised with visits to Allan Stewart, Gerry Leonard and Phil Greene and Alive and Kicking was awarded the Queen’s Blackpool, Ireland and Spain. money on a monthly basis please Councillor Gilbert Davidson. Award for Voluntary Services in 2008 and members Patricia Ferguson, MSP for Glasgow Maryhill contact our Freephone number for Bailie Stewart welcomed everyone on behalf of the project met the Queen in the City Chambers and Springburn, put forward a motion in August A GUIDE TO BENEFIT CHANGES... advice 08000 46 38 12. of the Lord Provost before Project Manager during her Diamond Jubilee celebrations last year. calling on the Scottish Parliament to celebrate the The UK Government made changes or partial housing benefit the amount be invited to claim PIP. DWP will write to HOW CAN ng homes HELP? Anne Marie Robertson Dryburgh, her deputy The project’s HQ at 94 Red Road is a hive 25th anniversary and wishing the project continued to the benefit system through the that is paid could be reduced if you the remaining individuals at some point We work in partnership with key Eulalia Stewart, Lord Martin and Willie Bain made of activity providing lots of entertainment and success as “a dynamic and vital presence in the Welfare Reform Act 2012. have one or more bedrooms than you from October 2015 onwards to let them organisations who offer services to speeches covering the project’s foundations, community services every weekday. community”. Many of the changes have need, as set by the UK Government. know when their DLA is due to end, and our tenants who may need benefit successes and recognising the contributions made A three-course meal is provided, Monday to If you’d like to know more, join or get involved already happened and others are in The reduction is 14% for one ‘spare’ explain how they can make a claim to and money advice, especially those by many individuals and organisations. Friday, and there are various activities including contact the project on 0141 558 0329. the pipeline. The changes will affect bedroom and 25% for 2 or more PIP. All existing DLA claimants invited to who will have changes to their benefits almost everyone and we feel it is ‘spare’ bedrooms. claim PIP will be told what they need to based on the bedroom tax. important for our tenants to find out as do, and by when. The services are: much information as possible about DISABILITY LIVING ALLOWANCE the changes that may impact you. As part of the UK Government’s UNIVERSAL CREDIT GEMAP COMMONWEALTH TRAINEES PROGRESSING The information on our website and Welfare Reform Cuts, Disability Living From October 2013 the DWP GEMAP can offer free and confidential (left to right) Joy Henderson, Mark as provided by our staff is up to date Allowance (DLA) for working age introduced a new benefit called advice on all money matters including This time last year four young people from North Climate Challenge Officer. Shannon, Rod Hunter from SHARE, at the time of publishing. However, people is coming to an end. Universal Credit (UC). UC is intended consumer debt e.g. Rent, Council Tax, Caitlin Heaney and Jennifer Paton Glasgow joined ng homes as trainees on a two year Jennifer Paton said: we cannot rule out the possibility that Disability Living Allowance (DLA) eventually to replace all income Gas, Electricity and many more. We Commonwealth Youth programme. “Since I started at ng some of the Government’s plans may has been fully replaced by Personal related benefits and tax credits for have a dedicated GEMAP advisor In their first year Joy Henderson, Mark Shannon, homes I have worked change and we will try to keep tenants Independence Payment (PIP) for people of working age, including Child in each of our offices. To make an Caitlin Heaney and Jennifer Paton have gained a in Investment, logging and other service users updated with people aged 16 to 64 from 10 June tax credits, Housing Benefit, Income- appointment please call our receptions whole range of new skills and completed some repairs and in the rent any further important changes that 2013 for new claims only. related employment and support on 0141 560 6000 (Springburn) or notable accreditations along the way. team taking payments, may be announced. PIP includes an assessment of allowance, Income-based jobseekers 0141 336 1300 (Possilpark). They are pictured with Rod Hunter of SHARE (Scottish ordering rent cards and Please see the list below of details individual needs and aims to make allowance, Income support, Working SCOTCASH Housing Associations Resources in Education) where learning about housing of the expected changes to the sure financial support is targeted tax credits. Scotcash offers affordable finance they completed their Chartered Institute of Housing benefit. I am currently different benefits. Please read carefully at those who face the greatest We will continue to update you and money advice and can also set Level 2 in Housing Practices. working in the Finance to see which changes are likely to challenges to living independently. with new information on our website, up a bank account for you. Scotcash’s Through ng homes they have also completed a team where I am learning affect you. DLA remains for children up to the www.nghomes.net/welfare-reform. loan officer is working full time from ten week Activate course with Glasgow University all about spreadsheets, HOUSING BENEFIT ‘BEDROOM TAX’ age of 16. From October 2013, the html our offices. To make an appointment and recently received their certificates from Patricia processing invoices and The UK Government introduced Department for Work and Pensions Please note universal credits are please call 0141 276 0525. Ferguson MSP for Springburn and Maryhill. inputting data.” a new rule nicknamed the ‘bedroom (DWP) will contact them as they expected to be paid into a bank At ng homes the trainees have been spending Jennifer added: tax’. It is a penalty for an ‘under- approach 16 to explain what will account only. If you do not have a POLLOK CREDIT UNION time working in the different areas of the business “Learning about all the occupied’ household. It came into happen. bank account, then you should ask Pollok Credit Union provides a range from Housing Services and Investment to Finance and different areas of the for our organisation to be able to work with young effect on 1st April 2013 and means that Existing Claims -The DWP have for more information about this. There of loans and savings products for its Corporate Services. housing association has been great and it’s certainly people starting out on their career path. a number of our tenants will lose some stated ‘From October 2013, anyone are a large range of bank accounts members. The Pollok Credit Union now Other training has included how to operate the been interesting to see how all the teams work “The trainees are a credit to ng homes and of their Housing Benefit entitlement. with a DLA award coming up for available and some may not be have a branch beside our Possilpark housing I.T system and public Information screens, together. I am really looking forward to my second year are learning all of the time. They are certainly If you (or your partner) are of renewal, young people turning 16 or suitable for you. If you have been Office, 264 Saracen Street, G22 5HJ. customer service and complaints training. They have at ng homes.“ demonstrating their eagerness to learn and an working age (under pension credit DLA claimants reporting a change in refused a bank account or think that To join, visit the branch for more also had some environmental training from ng2’s Margaret McCann, HR Manager, said: “It’s fantastic aptitude for a successful career in housing”. age) and your rent method is either full their health condition or disability, will you will have difficulty managing your information or call 0141 880 7888.

6 NORTH news NORTH news 7 LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

MSP for Maryhill and Springburn Patricia Ferguson with Four Hills staff and residents. Staff and Residents at their Hallowe’en party. Four Hills for Thrills – Caring Hearts and Minds

care of the residents.” for each of our houses, an in-house As a registered nurse Pantomime; Carol Singing from the local and unit manager, Mary had primary school and nursery and of course ou only have to look at the smiles on the She continues: “When I first contemplated the Mary McCarthy is a worked in a number of places Christmas Day itself with an abundance of faces of the residents and staff at Four Hills idea of moving to Four Hills I must admit I didn’t Home Trainer and now before she was employed at good cooking, baking and games!” Y Care Home to know that it’s a great place want to go willingly but it’s turned out alright. in her 16th year at the Four Hills. Mary McKenzie has lived at Four Hills to live and work. I have come round very quickly. Four Hills is a very home. Mary, from nearby She said: “Four Hills for only 6 months but is already enjoying Four Hills is located in Ruchill in the North of good place to live. The staff are very helpful and if Possilpark, carries out all surpasses anywhere else I’ve the care and attention she receives from Glasgow, not far from the bustling west-end and they can do anything at all for you they will do it.” staff training within the the staff. Originally from the city centre and yet just a half hour drive from Jeanette added: “I have also met many other home including Moving and Broomhill, Mary had worked Loch Lomond. residents living here that I know from Springburn, Handling, Adult Support and “...Four Hills is a wonderful as a kilt maker and also as Four Hills is a purpose-built care home situated Barmulloch, Balgrayhill and Balornock. Sometimes Protection, Person Centred a cleaner at the Western in the middle of the housing area; where the home it’s the residents family members I know from years Dementia Training and community with amazing Infirmary. is at the heart of the community. gone by. Palliative Care. residents and staff” She said: “Although I miss It takes its name from the surrounding “The best thing about living in Four Hills is the Mary is a member of the many of my old pals I have communities of Maryhill, Firhill, Ruchill and Lambhill. safety and comfort you feel each day, knowing that senior team, she said: “My made lots of new ones here The Care Home has been in Hazlitt Street in Ruchill there are staff members here to look after you.” role here is to ensure the staff worked. The team spirit is at Four Hills. I enjoy the film nights they for 20 years. At Four Hills each resident is able to maintain receive professional training to excellent here, its all about put on for us and I love the concerts, I also General Manager Gillian McKnight has worked their independence with their own private living carry out their duties and take Mary McKenna with Activities caring hearts and minds.” take part in the bingo but my luck never at the care facility since 1996. She said: “Everything space but can join in with the many Co-ordinator Liz Carty. The team of highly- seems to be in. The food here is great too, we do is for the benefit of our residents and activities provided. qualified and attentive staff we have a brilliant chef.” through commitment and hard work I think we are Activities Co-ordinator Liz Carty, from really focus on the individual Care Homes like Four Hills play a in the main successful in our aims and objectives.” Colston, has worked at Four Hills for 20 needs of their residents crucial role as they allow people who are For many of our former tenants, Four Hills is years and makes sure residents don’t with a tailored care plan for getting on in years to retain as much or as now their home. Jeanette Wilson, 75, used to live get bored. each person. They provide little of their independence as they choose. in Balgrayhill and moved into the multi storey flats She said: “We have a mini bus first-class 24-hour nursing They make it possible for local people to when they were first built in 1967. She was a key which recently took us to Largs and we and personal care. remain local in their community, when member of the Balgrayhill community for over 40 often use it for trips to the local garden The dedication of the staff at Four they are no longer able to live in their own years until she moved to Four Hills in 2009. Hills can be seen across the board property. When Jeanette lived in Balgrayhill she was a - in their cooking, hospitality and General Manager Gillian McKnight member of various community groups and was “The best thing about living in the organising of activities for sums up what everyone feels about Chairperson of Balgrayhill Community Council for 10 residents. the place: ”Four Hills is a wonderful years. She was also involved in the North Glasgow in Four Hills is the safety and At their Halloween Party all the community with amazing residents and Information Group and the Balgrayhill Tenant comfort you feel each day...” staff dressed up including General staff.” Management Co-operative. Manager Gillian McKnight as In the Four Hills community she plays an active Cleopatra. centre or museum. The residents also role in the residents group and sits on the Staffing Gillian said: “We always join enjoy film nights, fish supper days, Review panel to give feedback on potential new in with the residents activities scrabble and dominoes matches. We staff members. and make sure they don’t miss always mark occasions such as Burns Jeanette said: “I was always one who would sit Jeanette Wilson is an active member out on the fun. Our next big Night or Halloween with events for all of the Four Hills community. down and try to resolve issues and I enjoy that role event is Christmas with parties the residents.” Staff and Residents were delighted when here too.” local MSP Patricia Ferguson paid a visit.

8 NORTH news NORTH news 9 LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

wo stalwarts of our housing association the country collecting some of the many awards CEO Robert Tamburrini said: “Pat and Frank who gave countless hours of voluntary ng homes achieved over the years. passed away on the same day, the 25th October. T service to the community died in October. Despite battling cancer, Frank continued in the “It is a devastating loss for their families but Pat Kenna was a tenant volunteer for over 25 role of Vice Chair up to his death. one that is also felt within ng homes and the years and served as Chairperson of the housing We pay tribute to these long serving and numerous friends and colleagues whom they association, stepping down last year under devoted board members who worked so hard served with for many years. Tributes to two our rules at the end of her five year term. She to improve the lives of tenants and staff of ng “Both Pat and Frank were outstanding citizens remained, however, a fully committed member of homes and whose passing leaves a huge void in who gave tirelessly of their time and talents. They the board. our community. were held in the highest esteem as was proved Frank Miller served as her Vice Chairperson To their families, we offer the sincere by the large attendances at their respective ng stalwarts and often filled in for Pat at events up and down condolences of all at ng homes. funeral services.”

Pat Kenna, the 3,000 properties and former chair 70 staff as a result of a of ng homes, stock transfer. died after a The successful ballot short illness, of tenants was the aged 74. climax of years of hard She was a work by local tenant tenant volunteer led committees. for over 25 years At the time, she and held various said: “We are bigger Management and also stronger Committee and that will benefit the positions culminating in a five year communities that we serve.” stint as chair which ended as per the Pat faced some personal heartache housing association’s rules in 2012. during her time as Chair with the death Pat, however, continued serving her of her husband of 48 years, Dominic. community as a member of the Board More recently there was further and her knowledge and experience sadness with the death of her son were valuable assets. Stephen. She was also mother to David, She was a remarkable woman Richard, Michael, Susan, Geraldine and who had to overcome huge mobility the late Peter and a much loved gran issues but with the aid of a scooter and and great-gran. dogged determination battled to fulfil She didn’t like being photographed her duties at regular local meetings but put up with it to make sure the and at events in various parts of the housing association she loved so much UK. maintained a high profile not only in The 37-year history of ng homes has Glasgow but also at a national level. many highlights but one stood out for She travelled to Derby to collect Pat, which she revealed in an interview the Government’s Customer Service before ending her term as Chair. Excellent Standard award not long In the article, she said: “The after it was introduced and ng homes Frank Miller, the Vice Chair of ng homes, died Green Space. members of the community an introduction to the completion of the 1,000th new home became among the first housing aged 71 on 25th October after a brave fight He was also treasurer of Possilpark world of computers. built by the Association is for me the association’s to achieve the status. against cancer. Community Council and held the same position It helped many gain confidence to progress to most outstanding achievement in our Pat died in Glasgow Royal Infirmary A very well known man in his home area of for the Possilpark Christmas Lights and the further training and education and for some led to history. on Friday 25th October after a short Possilpark, Frank trained as a draughtsman but Friends of Ruchill. employment opportunities after years of living on “We have received recognition and illness. spent much of his working time in the offshore oil Frank was also Vice Chair of the Sunnylaw benefits. awards from the highest authorities Robert Tamburrini, Chief Executive of industry in various countries around the world. He Advice Centre. Chief Executive of ng homes, Robert – even the Prime Minister – but good ng homes, said: “Pat’s death is a shock worked in safety training, as a fire team leader He was a very able deputy to Pat Kenna, Chair Tamburrini, said: “Our sympathies go to Frank’s housing for our tenants is the most to all of our team. She was a lovely and management of helicopter landings. of ng homes for five years who sadly died on the family. He played an enormous part in the important thing. lady, a vibrant character and gave so With the new millennium and early retirement, same day as Frank. further development of our housing association “A warm and dry home, a place of much of her time and talents to help Frank turned his attentions to helping the He was happy to represent ng homes and the and was always prepared to go that extra real quality to live in is for me the most her community.” community where he lived. He was a man people of North Glasgow at awards ceremonies mile to help his community. He was truly an important thing that you can provide. Last year the contribution of Pat and of action and willing to volunteer to help out throughout the length and breadth of the UK. inspirational figure and the manner in which he “When I started taking an interest in her fellow board member Bill Rossine wherever and whenever he could. This was quite remarkable against a tackled his illness in recent years was a great housing most people lived in tenement was recognised by ng homes when He already had skills in computing and IT and background in recent times when Frank was credit to him.” properties and the aspiration was to the refurbished and extended office in training in fire safety but he actively engaged diagnosed with cancer. He tackled his illness with Frank died in Glasgow Royal Infirmary on have a house with a front and back Possilpark was named Kenna Rossine in developing his command of how housing dignity but also with a determination to maintain Friday 25th October. door. “At that time you’d be looking at House. associations work. his privacy. A celebration of his life was held on Monday houses in places such as Parkhouse Pat’s funeral service and Mass was Frank successfully completed development He was proud to say he lived and worked with 4th November in Glasgow Crematorium, Maryhill, and you would wait 40 years to achieve conducted by Father Henry at Saint programmes for committee members and the members of the Possilpark community and was conducted by Rev. David Wostenholme and your aspiration. Teresa’s Chapel in Saracen Street on Housing Administration courses, parts 1 and an inspirational figure always happy to listen, attended by his family, many friends and staff “We have dramatically changed that Saturday 2nd November before her 2, run by SHARE, which provides training for fight any injustice and to offer advice and help from ng homes. with our building programme and have burial at the Western Necropolis. members of housing organisations. when asked for it. Frank’s son, also Frank said: “Since my father given many of our tenants homes they Her successor as chairperson, John His voluntary activities were widespread and He had a particular interest in developing passed away its been lovely to see how well could only dream of. Fury, gave a moving tribute as part of numerous. In addition to being a member of the talents of youngsters and was instrumental thought of and loved he was in the Possilpark “You cannot give everyone a job but the service. ng homes, and the Vice Chair at the time of his in setting up a number of further education community, North Glasgow and beyond. His if you can give them a decent home to Her family acknowledged with deep death, Frank was a board member of many other initiatives to help some in society he felt had legacy will certainly live on as he was involved in live in it changes their whole outlook.” appreciation the many expressions of organisations including the Glasgow CPP North slipped through the learning net. the good work of so many different community Pat’s time as Chair saw the love, concern and kindness shown to Area, Young Peoples Futures, North Glasgow Frank was particularly involved in setting organisations and what’s clear to me is that he Association double in size with nearly them during their time of bereavement. Healthy Living Community and North Glasgow up and developing a training course offering touched so many people’s lives.”

10 NORTH news NORTH news 11 LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

New usable communal space is part of two ground floor. refurbishment projects underway at 178 and Outside new sandstone cladding will GETTING 198 Balgrayhill Road costing over £300,000. transform the current look of the building, as can be seen from these artists impressions CONNECTED created by Murray Pupils from Springburn Academy are helping an Balgrayhill multi-makeover Russell Architecture older generation of residents in North Glasgow to and Arka Design. get connected to new technology. The sandstone Using the latest iPad technology they have taught The community space is part of the internal finish will also be added to the existing boundary them to skype, tweet, download apps, take photos Margaret Layden, ground floor overhaul at both multi-storey blocks. walls and there will be new paving and a new and put them into albums and even shop online. Regeneration Manager, said “We were aware of Externally there will be a new look too with entrance ramp. The young people took away some of the a gap in learning opportunities for older residents attractive sandstone cladding. The second refurbishment is to the water misconceptions around technology and firstly around technology and invested in some iPads. New external doors and screens will be system in both blocks. It will be overhauled with explained that iPads are not computers but they “We felt the natural teachers would be young installed at the rear entrance areas and the removal of existing waters tanks on the can open up communications at a variety of levels. people and contacted Springburn Academy who new windows providing natural light to the ground and top floors. Some of the older residents have their own were delighted to participate. The young people communal space, which will also have a Similar work was carried out on the Wellfield iPads and others used those provided during involved went for training to the Apple Shop and tea making area and toilet facilities. multis and as a result some technical changes workshops and really enjoyed the experience. went on to design the workshops leaving enough There will also be new doors and have been made including the provision of a One resident said: “The young people are flexibility for input of the residents. screens in the access lobbies and doors larger tank. fantastic, they are so patient and have shown us “The young people have been absolutely to the existing storage areas will also be Temporary storage tanks will be put in place so much. More and more these days we have to fantastic and we would commend their upgraded. to ensure tenants have a water supply while the use technology and I have learned that it can be organisational and presentation skills. This is the The entrance lobby will also have work is carried out. so much fun. I feel that I have got a new lease of first of many workshops where we hope to involve new lowered ceilings and wall tiling as The work on the two projects is being carried life and, who knows, I might even get an iPad for more older residents and pupils from a range of will the foyer, lift and stair vestibules and out by Morris and Spottiswood and should be Christmas!.” schools within the area.” AWARD FOR there will be new flooring throughout the completed in January 2014. The pupils also enjoyed inviting older residents If you would be interested in taking part in future to their school and taking away some of the fears workshops please contact Margaret Layden on ACTIVATE WORK around technology. he partnership work done by ng 0141 630 4288 or [email protected] FIGHT TO ERADICATE SECTARIAN homes in relation to the Activate BEHAVIOUR GOES DIGITAL T training programme has led to the presentation of The Bridges Award for A new anti-sectarian website has been launched that brings Supporting Client Progression into Further together resources and information from across Scotland. Education. YouthLink Scotland, the National Agency for Youth Work, has set up The award was made at the Bridges a new website www.actiononsectarianism.info Programme annual stakeholders meeting It aims to support the Scottish Government’s work to challenge activate update... and awards ceremony with Fiona Hyslop, sectarianism in Scotland. The new national web portal will act as a Scottish Government Cabinet Secretary for one stop shop to share the best resources, marketing and educational Culture and External Affairs, in attendance. initiatives from across Scotland. The Activate course is a Community Those involved include the Development programme delivered in Scottish Football Association, partnership with Glasgow University and Young Scot and Show Racism explores community development principles and Bigotry the Red Card. and practices, anti-discriminatory practice The website will provide ng sports legacy and local and global issues. separate channels for children, young people and adults Over the past year, five people from the team recruit as different age groups face Bridges Programme have undertaken the different challenges and Activate course in Community Development access information in different with two moving on to study at John Wheatley College and another at Glasgow former olympian ways. There will also be a nother 24 local people have successfully Partnership, North Glasgow Food Initiative, Depot University. secure section of the site where completed the community development Arts, Faith in Throughcare, Bridges programme community activists, academics and practitioners can share resources John Fury, Chairperson of ng homes - who Activate course supported by ng homes and ng homes itself. and best practice. A successfully completed the Activate course former Olympic athlete has linked up Both projects are aimed at supporting and delivered by Glasgow University. Among those pictured in Glasgow University’s Roseanna Cunningham MSP, Minister for Community Safety, - said: “We are delighted that the Bridges with the ng sports legacy team and young people in developing their confidence The main aim of Activate is to give local people Bute Hall with their certificates are ng homes pictured at the launch, said: “We are committed to the creation of a Programme has given us this award for will be working with young people in and promoting positive behaviour and image active in their communities an opportunity to Vice-Chairperson Bill Rossine and Fraser Porter, A modern, sectarian-free Scotland – A Scotland which is not weighed Excellence in Employability. We place a lot of Springburn and Possilpark communities in the including setting realistic goals. reflect on what they do and why they do it in order a young volunteer on the ng Sports Legacy down by the prejudices of the past. emphasis on education and employability. run up to the 2014 Commonwealth Games. He will also work with Robert Docherty, our for them to be more effective in working for the programme. Youthlink Scotland’s creative website provides another tool to “The Activate course is a great example Anthony Davis competed for Jamaica in Football Partnership Manager. communities where they live and work. Bill said: “I thoroughly enjoyed the Activate challenge outdated attitudes by providing information in an interesting of building community capacity. It is a very sprint events in the Moscow Olympics in 1980. Robert said: “We are delighted to have Activate strengthens local networks and people course and I was delighted to meet so many and accessible way.” worthwhile course and I congratulate all the He is Director of Sport at Jamaica’s Anthony on board. He has a fantastic track get a chance to listen to each other and see enthusiastic people from our community.” Anti-sectarian workshops targeting schools, local clubs and participants on successful completion and I University of Technology (UTech), whose record and brings a wealth of experience. different ways of working together. In particular, Fraser said: “I think it’s a great course and community groups is one of the new programmes that ng homes am delighted that for some it has provided programmes and facilities helped develop elite “We will use sport and workshop based having a group where there is a mixture of would encourage people to do it. You learn so Community Football Partnership plans to kick off in 2014. Others a stepping stone on to greater things. I athletes including Asafa Powell and Shelly Ann sessions to motivate and instigate positive ages, ethnic backgrounds and work or voluntary much not only from the excellent tutors but also include: commend Bridges for their continued work Fraser. changes in the young people we are working experiences enables participants to think more from your fellow students.” • School curricular based programmes in supporting the needs of refugees, asylum Anthony is currently in his second year with.” deeply about the work they are doing and to Helen Martin, Senior Lecturer at Glasgow • Afterschool clubs seekers and migrants.” of a PhD course at Glasgow University and Anthony said: “North Glasgow is very • Football Festivals and small-sided leagues challenge their own views and that of others. University said: “Activate also provides access to The Bridges Programmes is a specialist is interested in the legacy of major sporting similar to some Jamaican communities on the • Club Development The areas covered by the course include the further and higher education with some students agency, supporting the social, educational events. perimeter of the UTech campus. • Employability and training programmes values and principles of community development, moving on to study with John Wheatley College and economic integration of refugees, Through a series of workshops and “The ng homes community programme The ‘Community Football Partnership’ will also aim to consolidate, anti-discriminatory practice, power and (Working with Communities) and Glasgow asylum seekers, migrants, and anyone for activities within North Glasgow he will give an provides an excellent opportunity for me expand and strengthen the existing provision in the North. participation, local and global links, group work, University (BA Community Development). People whom English is a second language, living in insight into the benefits of sporting activity both to share my life experiences. My life was Positive discussions have already taken place with Glasgow City learning for change, monitoring and evaluation. progress into other areas of voluntary experience, Glasgow. at a community and international level. transformed through sport. Council, Glasgow Life, The Scottish Football Association, Scottish Youth Over the period of time that ng homes has further education or work.” Based in Springburn, they have been Anthony is currently supporting our Sports “Scotland has played a significant role in Football Association, local Junior Clubs, Winning Scotland Foundation, partnered with the delivery of Activate it has Activate is open to anyone over 16 years of age working in this sector for over 10 years Legacy Co-ordinator Greg Cann at Springburn Jamaica’s history far in excess of what the Partick Thistle FC, Celtic FC, Rangers FC, Glasgow City LFC and The brought together volunteers and staff from and there is no upper age limit. and have a dedicated and expert team Academy and he will soon be working with average Scot may be aware of and I hope my Prince’s Trust. a number of local community organisations. Anyone interested should contact Margaret supporting the needs and campaigning a group of young people in the Possilpoint studies in Glasgow will help establish links with Many others have also been contacted to ensure that the wider These include Phoenix Futures, Red Road Family Layden, Regeneration Manager on 0141 560 for the rights of refugees, asylum seekers, Community Centre. a Jamaican community.” community has the opportunity to get involved and is provided with Centre, Young Peoples Futures, Children Inclusion 6000 or email [email protected] the best environment to progress and succeed. migrants and non-native English speakers.

12 NORTH news NORTH news 13 LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

focus Sir Alex promotes Games mascot Clyde on HEALTH ‘extra time’ for a VIP guest cancer patients... Youngsters from nine local primary schools took part in the North East Games and were delighted Lung cancer kills more people He said: “This new advert encourages people to when Commonwealth Games Mascot Clyde than any other cancer and Scotland get checked early if they have a persistent cough or a arrived as a surprise visitor. is said to have one of the highest cough that has changed or if they have any concerns. The games were held over three days at rates of the disease in the world. “Lung cancer is much more treatable than it Springburn Leisure Centre and 270 children Manchester United were famed used to be. The earlier lung cancer is detected the participated. for getting added time equalisers easier it is to treat and the better the chance of a The schools involved were: St Martha’s, and winners during the time Sir Alex successful outcome.” St Catherine’s, St Roch’s, Royston, Balornock, was manager. The advert is part of a £30 million Detect Cancer Barmulloch, St Stephen’s, St Kevin’s and Elmvale. In a widely broadcast advert, he Early Plan, initially focussing on breast, bowel The activities included the Sports Hall Challenge tells how he lost both his parents and lung cancer and the aim is to increase early which involved relays, hurdles and other athletics to lung cancer and knows the detection by 25% by the end of 2015. events. There was also a swimming challenge devastating impact it can have on Dr James Cant, Head of the British Lung each day. families. Foundation in Scotland, said: “Lung cancer is a Both were in their sixties when disease which can develop slowly over a number The event was sponsored by social housing event to lend their support they died – his dad, Alexander, in of years. Often it causes no pain so it’s important to provider ng homes, Glasgow Life, the North But the star of the show was Commonwealth 1979 and his mum, Elizabeth, in 1986. be aware of other warning signs and act quickly to East Area Committee and the Springburn Area Games Mascot who certainly brightened up Sir Alex says: “Cancer’s not what it used to be have them checked. Committee. proceedings and, as you can see, was also put through Early detection of lung cancer can give people and there are now treatments that can save or “A persistent cough or coughing up blood Helping out each day were team leaders his paces much to the delight of the school pupils. ‘extra time’ to spend with their loves ones. extend your life. So rather than doing nothing about could be symptoms of lung cancer or another lung from each of the secondary schools in the ng homes Chairperson John Fury who, also That’s the message from a new Scottish it, I urge anyone who is worried to get checked as condition. If you experience any of these symptoms area - All Saints, Springburn Academy and St attended, said: “It is great to see so many young Government campaign and they have recruited early as they can.” contact your GP. Whatever you do, don’t ignore Roch’s. people getting involved in sport in the run up to football legend Sir Alex Ferguson to help them with The campaign was launched by Health them – Don’t Get Scared, Get Checked.” Elected members Bailie Phil Greene, Bailie the Commonwealth Games in 2014 and we were promotion. Secretary Alex Neil. www.getcheckedearly.org Gerald Leonard, Councillor Gilbert Davidson delighted to support the North East Games here in and Councillor Gerry Boyle also attended the Springburn.” ng homes chosen to partner Unltd ng homes has a strong track WARDENS SAY record of working in partnership still game with Firstport and Scotland Unltd to support and develop local FAREWELL & people as entrepreneurs. for more This partnership has supported Pat Clark with his Open Gates HELLO... social enterprise that supports prisoners and ex-prisoners through Three long serving sheltered housing an employment and training wardens have recently retired. programme. Barloch Street complex had a get Pat Clark and Sylvia Douglas with ng homes Chairperson John Fury and Another success story is Sylvia striving for together to mark the retiral of Margaret Regeneration Manager Margaret Layden Douglas who set up Miss, Ms, Mrs Brady and Ann McCormick. which promotes self-empowerment cleaner streets Between them they have over 30 and self-care for women. years service and the speeches brought Staff and residents have launched a campaign and are Sheltered Housing Manager Karen The SPL’s Still Game programme The Song, Shimmy and Sausage Sudoku We are happy to announce that ng homes was one of 14 a combination of tears and cheers. working together to tackle dog fouling in the community. Johnson presents retiring Wardens has been so successful it has been Roll monthly gathering is also proving Page 4 housing organisations in the UK chosen to partner with Unltd Lisbon Lion Bertie Auld was a surprise Ann McCormick and Margaret Answers The Cleaner Streets partnership consists of local extended into the New Year. extremely popular. It provides within their Building Futures programme. VIP visitor and had residents fascinated Brady with bouquets of flowers. schools, Glasgow Community Safety Services, GCC The pictures here show the most entertainment, bingo and, of course, a easy... This will help young people, aged 16 to 24, living in social with his football and other stories. Cleansing, ng2 and local elected members. recent visit of local residents in the over wee sausage roll. housing to start up and grow social ventures. They will be Sheltered Housing Manager Karen To begin with the group will identify hotspot areas, offer sixties bracket visiting Celtic Park and the If anyone is interested in taking part encouraged to come up with ideas and put them into action Johnson said: “Margaret and Ann have support and advice to dog owners and work with local New Warden club’s Academy training ground. please contact Margaret Layden on with support from ng homes and Unltd staff. There will be been great wardens and I know the schools to identify ways to tackle this issue. at Barloch The Still Game visits were part of a 0141 630 4288 or email three levels of cash awards to support this programme. residents at Barloch Street appreciate Street Karen The group’s clear message to the local community is variety of activities designed to bring [email protected] Louise Cannon, Award Manager, from Unltd said: “Social how much they have helped them over Govaerts that everyone in Possilpark and Parkhouse should “strive on duty on together North Glasgow residents who Similar programmes through the entrepreneurs are becoming ever more central to the social the years. It’s the end of an era.” Margaret for cleaner streets”. are still ‘young at heart’. partnership with Celtic FC Foundation and economic recovery in the UK, innovating for good and New warden Karen Govaerts Brady’s last At a gala day event in Parkhouse a competition was day. Film shows followed by a discussion, and ng homes are also available for enterprising for sustainability. managed to meet up with Margaret on launched to name the mascot for the dog fouling aspect of museum visits, talks from historians males and females aged 25 plus and “We recognise the value Housing Associations add to the her last day and get a few introductions the cleaner streets campaign. and creative artists are just some of the another for males and females over communities in which they work and the Building Futures to other staff and residents. medium... Entries were placed in a hat and the winner picked out events staged in the past. 18 who have English as a second programme is working with some of the most innovative The third retiring warden is Jean at random was Mrs Brannigan of Broadholm Street who language. These will begin in providers, such as ng homes. Bramham, who has spent 25 years has named the dog mascot Patch. January 2014 and are FREE of “We are really excited to support the organisation in at Kemp Street Sheltered Housing in ‘Patch’ is pictured with Mrs Brannigan as she receives charge. enabling young people to tackle the most pressing of social Springburn. her prize of shopping vouchers from Housing Officer Terri Transport is also available issues by investing their ideas and supporting them to make it Residents travelled from a number of McChesney. from G21 and G22 areas. If you a reality.” homes to wish Jean all the best and she If you want to find out more about the Cleaner Streets are interested please contact II any young person is interested in finding out more then was able to give her successor, Lochie campaign please contact: Gemma Lee, Housing Officer Margaret Layden or Greg Cann contact Robert Docherty or Margaret Layden on 0141 630 McLean, a full guided tour. on 0141 630 4301. You can report dog fouling anytime by using the details above. 4288 or [email protected] Lochie said: “Jean will be a hard act calling 0800 027 7027 On duty on Jean Bramham’s last to follow but I will do my best.” day was her successor at Kemp Street Lochie McLean 14 NORTH news NORTH news 15 LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST LIVE LEARN WORK VISIT INVEST

GRAND CONCIERGE GESTURE FOR YORKHILL

Concierge staff at ng homes raised £1,000 for Yorkhill Sick safer communities Children’s Hospital from gathering unwanted bulk items such as washing machines that had been left in the area. endy Wilkinson, Depute Director impressed with the work going on Over a four month period the concierge gathered the of the Scottish Government’s Safer in North Glasgow that she got in items and stored them before delivering them to a local Communities visited ng homes recently touch with Safer Communities and W business dealing in scrap metal. to hear about the range of projects taking place suggested they come along and see Neighbourhood Manager Paul Johnson said: “We always across North Glasgow. for themselves. aim to recycle unwanted bulky items that have been left in Wendy heard from Greg Cann, ng sports legacy Director of Investment and and around our communities and any funds we get for them co-ordinator, on how people of all ages are engaging Regeneration for ng homes John we like to put towards a worthwhile cause like Yorkhill.” in sports from swimming for nursery children up to Devine said: “We were delighted that Accepting the cheque on behalf of Yorkhill Sandra sports and wellbeing programmes for older people in Wendy and Morag came to visit us, it Graham said: “Its really wonderful that the concierge at ng the community. was a great opportunity to tell them homes went to all this trouble and effort. We would like to Robert Docherty, Football Development Partnership about everything we are working on in say a huge thank you to all of them. Manager, also spoke about ng homes’ aims and North Glasgow.” “Without the incredible support and fundraising efforts of aspirations to have a ‘Community Football Partnership’ Morag Arnot said: “We believe that people like Paul Johnson and his team, we simply would not that is innovative, reputable, professional and at by taking part in sport, young people be able to continue to provide the extra services and support the ‘Heart of the Community’ as well as increasing can learn that success is achieved that are offered at Yorkhill Hospital each and every day.” opportunities and structured provision that caters for through sustained effort and its great the wider community. Robert also spoke about the to see the range of sporting activities recent funding received from the Scottish Government that people can get involved in here in aimed at tackling sectarianism in communities. North Glasgow.” Wendy Wilkinson of Safer Communities said: “It The visit was setup by Morag Arnot who is the Safer Communities brings together people who was really fascinating to hear not just how much ng Executive Director of Winning Scotland Foundation, an are involved in community safety in Scotland to work homes are doing in the community but also how organisation who develop and implement initiatives towards its vision that people are safe from crime, effective and sustainable their projects are. With ng2 which bring about cultural change and influence disorder, danger and free from injury and harm; and ng sports legacy they are providing training and young people to adopt sport as a tool for life. and communities are socially cohesive and tolerant; jobs as well as recreation activities which can only The Winning Scotland foundation have been are resilient; and able to support individuals to take make the North Glasgow communities more resilient working with ng sports legacy and Morag was so responsibility for their wellbeing. and improve their health and wellbeing.”

ng homes will close for the festive season at 12.30pm on Friday 20th December 2013 and will reopen after the holiday period at 9am on Monday 6th January 2014

The Management Board and Staff of ng homes would like to wish everyone a Merry Christmas and a Happy New Year. emergency repairs during the holidays...

Tenants can report any emergency repairs during Calls made to the office numbers will automatically IF YOU HAVE A BURST PIPE PLEASE CARRY OUT the holidays by calling the emergency contact divert to the emergency call centre. THE FOLLOWING: number at 0800 595 595. During periods of extreme cold weather there is • Turn off water at stopcock or tap Problems with gas central heating should be reported a risk of pipes freezing and bursting. At such times it • Switch off your immersion heater or boiler direct to the Association’s gas maintenance contractor may be useful to follow these suggestions: • Turn on taps in sinks and baths City Building on 0800 595 595 or City Technical Services on 0141 646 5091 • Keep heat circulating in all rooms • Turn on as much heating as you can TV aerial faults should be reported direct to • Report any dripping taps and pipes to • If water comes into contact with any electrical City Building on 0800 595 595 City Building fittings turn off the electricity supply at the mains Lighting faults in your close or multi storey block • Find your main stopcock in case of leaks. • If your pipes do freeze or burst contact the can now be reported during working hours by calling If you are unsure of how to locate this, please emergency office number 0800 595 595 0141 560 6000 or Out of hours 0800 595 595 call the office for guidance.

How to get in touch with us: springburn of ce possilpark of ce email: [email protected] Ned Donaldson House, Kenna Rossine House, web: www.nghomes.net 50 Reidhouse Street, 252 Saracen Street, Twitter: @ng_homes Springburn, Glasgow G21 4LS Possilpark, Glasgow G22 5LF Facebook: ngsportslegacy

Tel: 0141 560 6000 Tel: 0141 336 1300 Design by media 2 k 226 3600 0141 When you have finished with This is a Carbon Balanced Publication this newsletter please recycle it