OSB Participant List by Industry

Aerospace • M7 Aerospace • Amsted Industries • Dover Corporation

• Advanced Coating • Messier-Bugatti-Dowty • Anhui Jianghuai • Eaton Technologies Automobile • Mitsubishi • Faurecia SA • Airbus • ArvinMeritor • NASA • FAW Jiefang Automotive • Aircelle • ATC Logistics & • NGC Integrated Systems • Federal Signal Corporation • Alliant Techsystems • Audi • Precision Castparts Corp. • • AVIChina • AutoZone • Raytheon • Ford Motor Company • BAE Systems • Beck/Arnley Worldparts • Rolls-Royce • Freightliner • BE Aerospace • Automotive • Rotorcraft Enterprises • General Motors • Bell Helicopter • Beiqi • Saab Company • Georg Fischer • Bombardier • • Smith's Detection Benteler • Great Wall Motor • CAE • • Snecma BMW • Harley-Davidson • Cessna Aircraft Company • • Spirit Aerosystems BorgWarner • Motor • Cobham • • ST Aerospace Bosch Engineering • Hong Leong Asia • Comac Solutions • Sumitomo Corporation • Brembo • Hunan Changfeng • Danaher Automobile • Textron • • Dassault Aviation Brisa Bridgestone Sabanci • Thales • • Hyundai Motor Company • Eaton Caterpillar • The Boeing Company • • IBC Vehicles • Embraer FAW Group • United Launch Alliance • • Icahn Enterprises • European Aeronautic China International Defence and Space • United Technologies Marine Containers • Illinois Tool Works Company Corporation • • International Truck and • Finmeccanica • UTC Hamilton Sundstrand • Commercial Vehicle Engine • FLIR Systems • Volvo Group • Iran Khodro • Continental Airlines • Fuji • Xi'an Aircraft Industry • ITT Industries Group • Continental Automotive • General Dynamics • Iveco Agriculture • Cooper-Standard • General Electric • Iveco-Magirus • Agricola Fornace Automotive • Goodrich Corporation • Corning • JBE • Cargill • Gulfstream • CRP Industries • Johnson Controls • E. Ritter & Company • Hellenic Aerospace • Daihatsu Motor • Kanto Auto Works Industry • Exoplast • Daimler • Kautex • Hindustan Aeronautics • John Deere • Dana Holding Corporation • Kia Motors • IHI Corporation • Maui Pineapple Company • Delphi • Kongsberg • Kawasaki • USDA • DENSO Corporation • Lear Corporation • Keddeg Company Automotive • Denway Motors • Mack Trucks • Korean Airlines • AGCO • DGP Hinoday Industries • Magna • Lockheed Martin • Allied Specialty Vehicles • DHB • Mazda Motor Corporation

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Medtronic • Toyota • Astor Chocolate • CocaCola Hellenic Bottling

• Mitsubishi • Trayer Products • Aviko Rixona • Colgate Palmolive

• Motor Coach Industries • TRW Automotive • Avnet • Compagnie de Saint- International Gobain • UMW • Avon Products • Navistar International • ConAgra • VIP Parts, Tires & Service • BAT • New Flyer Industries • Cooper Industries • VISTEON • Beam • • Coors Brewing Company • Volkswagen • Beijing Enterprises • • Corning • Volvo • Bel Brands • Oshkosh Corporation • Coty Consumer Products/Packaged • Bergan • Paccar Goods • CQC • Berjaya Corporation • Pirelli Deutschland • 3M • Crocs • BioProducts • Porsche Automobil • Accenture • Dai Nippon Printing • Bissell Homecare • Porshe • Adidas • Darigold • Bolthouse Farms • Proeza • Advance Food Company • Diageo • Brasil Foods • Proton Holdings • Advertising Resources • Dole Food Company • Brightpoint • PSA • Aero Inventory • Dr Pepper Snapple Group • British American Tobacco • Affiliated Foods • PT Astra International Australia Services • DRS • Randon • Alberto-Culver • Brown-Forman • DuPont

• Rane Engine Valves • Alicorp • Bunge Limited • Eaton

• Alimentos Polar • Bush Brothers • Ecolab

• Robert Bosch • Altadis • Cadbury • Electrolux

• SAIC Motor • Alticor • Cargill • Electrolux Brazil

• Saipa • Altria • Carhartt • Embraco

• SG&G • AmBev • Carlsberg • Emerson Electric

Group Jinan • American Crystal Sugar • Casco • Energical Commercial Vehicle • American Sugar Refining • Centric Group • Energizer • Southco Manufacturing Company • China Guizhou Maotai • Enerpac • American Trading • Ssangyong Motor Group Company Company • Esprit Holdings • China Tobacco Hunan • • Anheuser-Busch Superior Industries Industrial • Esselte International • Apparel & Footwear • Citrovita • Motor • Estee Lauder • Applica Consummer • Clarke American • Ex-Cell Home Fashions • Syncro Products • Cliffstar • Tenedora Nemark • ARCOR • Fellowes • Clorox • Textron • Asahi Breweries • Findel • CMPC Tissue • Thor Industries • ASKUL • Fisher-Price • Coach • ThyssenKrupp • Associated British Foods • Fiskars Craft • CocaCola • Tower International • AstenJohnson • Fonterra

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Foremost Farms USA • International Flavors & • Masco • Palermo Villa Cooperative Fragrances • Masterfoods • Pelagio Oliveira • Fraser and Neave • Irvin & Johnson • Mattel • Pepsico • Frito-Lay • ITC • Maytag • Perdue Farms • Fuji • Japan Tobacco • McCormick & USIG • Pernod Ricard • G&J Greenall • Jarden • Medtronic • Philip Morris • Garlock Sealing • JFE Shoji Trade Technologies • Merck & Co. • Polo Ralph Lauren • Jilin Xinchao Stationery & • Genencor Office Equipment • MGP Ingredients • Primo Schincariol • General Mills • Johnson Electric Group Indústria de Cervejas e • MillerCoors Refrigerantes • • Glanbia Johnson Outdoors • Millipore • Procter & Gamble • • GlaxoSmithKline Jubilant Organosys • Mirza International • Progress Logistics • • Godrej Industries Kellogg Company • Molson Coors • PT Hanjaya Mandala • • Sampoerna Tbk. Golden Agri Kerry Ingredients • Monster Beverage • QMI Solutions • Groupe Danone • Khenkel Corporation • MWV PPO • Quaker Oats • Grupo Bimbo • Kimberly-Clark • National Beverage • Quality Ingredients • Grupo Modelo • Klass Time Corporation Corporation • Guangdong Midea Electric • Kraft Foods • Nationwide Auction • Quiksilver Applicances Systems • Kuala Lumpur Kepong • Radeberger Gruppe • Guangdong Shoe Industry • Natura Cosméticos • L'Oréal • Reckitt Benckiser • Gucci Logistica • Natuzzi • Levi Strauss • Red Bull • Guitar Center • NCL • LG Brazil • Reemtsma • Haier Group • New Balance Athletic • Libbey Shoe • Relay France • Hallmark - Crown • Financial Service • LifeWay Christian Newell Rubbermaid • Restek Resources • Hefei • Nike • Revlon • Liggett Vector Brands • Heineken • Nintendo • Ring Companies • Little Lady Foods • Heinz • Nippon • Ritter Sport • Louis Vuitton North • Henkel America • Nitta Casings • Robert Bosch

• Herdez • MacAndrews & Forbes • Norcros • Roche Holdings • Hindustan Unilever • Nu Skin Enterprises • Samsung China • Manutan International • Hitachi • Nutriscience Technology • Sanford • Marine Harvest Norway • HoMedics • Ocean Spray • Sanofi • Mars • Hooven-Dayton • Office Depot • Saralee • Marsoner • Hypermarcas • Officeworks Superstores • Sayga Flour Mills • Martek Biosciences • Imperial Tobacco Group • Olam International • Schott • Marubeni • Indesit Company • Organic Valley • Schreiber Foods • Mary Kay • Infineon Technologies • Pacifics Seafood Group

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Seiko Instruments • VF Corporation • Carnival Corporation • Genencor

• Senco Products • Vita-Mix • CESC • General Dynamics

• Shaw Industries • W.D. & H.O. Wills • China Resources Gas • GRDF Holdings Group • Sierra Nevada Brewing Co • Guangshen Railway • W.L. Gore & Associates • China Southern Airlines • SOLAE Company • Hainan Airlines • Walker International • • Souza Cruz Transportation CLP Power Honk Kong • Hapag-Lloyd • • • Springs Window Fashions Whirlpool Club Mediterrane • Hitachi • • • SRAM William Arthur Cognizant Tech • INTERTUG • • • Stanley Black & Decker Wilmar International Continental Airlines • Japan Airlines • • • Staples Wise Foods COSCO • Key Logistics Solutions • • • Sun-Rype Products Wrigley Company CSX Corporation • Khimji Ramdas P&G • • • Superb XanGo Defense Distribution • Kinder Morgan Depot San Joaquin • Zhejiang Tobacco • SYSCO • Delta Air Lines • LAN Argentina Distribution/Transportation • T.A. Field • Deutsche Lufthansa • Lee County Port Authority • Aerolíneas Argentina • TCS Corporate Services • Deutsche Post • LinkAmerica • Air Canada • Thai Beverage Public • Deutsche Post DHL • LUL Nominee BCV Company • Air China • • Maersk Group • Thai Union Frozen E.ON • Air France - KLM Products • Eagle Transport • Mammoet • The Hershey Company • Alaska Air Group • East Coast Mainline • Mar Ter Spedizioni • • The Schwan Food Alitalia Company • McLane Company Company • • ALTERGAZ East Japan Railway • The Tetley Group Company • Menlo Worldwide • American Airlines • • Thermo Fisher Scientific EasyJet • Nippon • American Hotel Register • • Tiffany and Co. El Paso Corporation • NMK Management Co. Services • • • Electrabel Timberland Company American Municipal • O. N. Sunde Power • • Tingley Rubber Emirates • AMR • ONEOK • • Tod's ENG • Anhui Electric Power • Pacific Gas and Electric • • Tommy Hilfiger Group Company Epes Transport System Company • • • Panalpina • Toshiba APL Expeditors • • • Panama Canal Authority • Toys R Us ARCOR ExpressJet Airlines • • • PKP Intercity • True Temper Sports Atlas Energy FedEx • BC Ferries • Ferrovie Nord • Plains All American • Tyson Foods Pipeline • • • Unilever Benchmark Logistics Future Focus • Port of Amsterdam • • • United Technologies BNSF Railway Gas Natural SDG • Port of Portland Corporation • • British Airways Gasunie • Port Of Singapore • Velcro • Buckeye Power • Gasverbund Mittelland Authority • VERTIS • Repsol

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Santa Catalina Island • Wilh. Wilhelmsen Holding • Benchmark Electronics • Foxconn Technology Company • Williams Companies • Bio Mediacal Research • Freescale Semiconductor • Satellite Logistics Group • World Kitchen • Bosch Solar Energy • Garmin • Shandong Electric Power • World Wide Technology • Bose Corporation • General Dynamics • Shanghai Natural Gas Pipeline Network • Yang Ming Marine • Brasilsat Harald • General Electric • Singapore Airlines • Yobel SCM • Broadcom • Graybar • Slovenske elektrarne • YourWay Transport • Brocade Communications • Guitai Electronic • Systems South Mississippi Electric Electronics • Halton Power Association • Canon • Southwest Airlines • ABB • Harman International • Celestica Industries • • Acer Southwestern Energy • Ciena • Harmonic Pipeline • Actaris • Spectra Energy • Cisco Systems • Hewlett-Packard • Adaptec • Stagecoach South • Compal Electronics • HGST Singapore • ADI Western Trains • Compal Information • Hitachi • Air Composites • Adobe Systems Technology • Hon Hai Precision Industry • • Texon • ADVA Optical Networking Comverse Technology • Hoya Corporation • • Thomas Cook Group • Corning • Huawei Technologies • • TNT Express • Advanced Semiconductor CTS Singapore Engineering • Huber+Suhner • TNT Post • Danaher • Agfa HealthCare • Hynix • Toho Gas • • Agfa-Gevaert • Infineon Technologies • Total Quality Logistics • Deloitte • Agilent Technologies • Ingersoll Rand • Totem Ocean Trailer • Detector Electronics • Alcatel Lucent • InnerWireless Express • Dexter Research Center • Trabajos Marítimos • Amphenol Corporation • • Diebold • UIS Airways Group • Andrew Corporation • Inter-Tel Integrated • Diehl Stiftung & Company Systems • United Air Lines • Anritsu • Digitro Technologia • International Resistive • United Continental • Apple Company Of Texas • Edo Corporation Holdings • • ARRIS Group Invensys • United Space Alliance • Elekta • • Corporation Inventec Hi-Tech • United States Postal • Elektrobit • Service • Audiovox Itron • ELMOS Semiconductor • • Universal Weather & • Avago Technologies ITT Industries Aviation • EMC • Jabil Circuit • • Avaya UPS • Emerson Electric • Jazz Technologies • • Avnet US Airways • Epcos Do Brasil • JDS Uniphase Corporation • • Avocent Virgin Atlantic Airways • Ericsson • JEOL • • AVX Corporation Virgin Group • Flextronics International • Johnson Controls • • Beckman Coulter Vopak • Fluke • Kimball Electronics Group • Westar Energy • Bell Aliant

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• The Berquist Company • Apex Equity Holdings

• KLA Tencor • ON Semiconductor • Thermo Fisher Scientific • ASC Holding

• L3 Communications • Oracle • Timex • Asian Development Bank

• Lenovo • Padtec • Titan Industries • AXA

• Lenvo Group • Panasonic • TomTom • Banco Bilbao Vizcaya Argentaria • Lexmark International • Philips • Toshiba • Banco Bradesco • LG Electronics • Pioneer Electronics • TPV Technology • Banco de Chile • • Plantronics • Tyco Electronics • Banco de la Nación • LSI Corporation • • Tyco Safety Product Argentina • • LSI Logic • Quanta • United Technologies Banco do Brasil Corporation • • Marvell Technology Group • Quantachrome Banco Santander • UTStarcom Instruments • • Maxim Integrated Banco Sofisa • Radio Shack • ViaSat Products • Bancolombia • McAfee • Raytheon • VOXX International • BancorpSouth • Medtronic • RedMed • VTech • Banesco • Mensor • Research In Motion • Waters Corporation • Bangkok Bank • Mettler Toledo • ResMed • Corporation • Bank of America • Micron Technology • Ricoh • Xerox • Bank of China • Microsemi • Robert Bosch • ZTE • Bank of East Asia • • Samsung Financial Services/Banking • Bank of Italy • Millipore • Schlumberger • Affiliates Management • Bank of Montreal • Mitsubishi • Schneider Electric Company • Bank Of Scotland • • Monster Cable Products • Agricultural Bank of China • Bank of Tokyo-Mitsubishi • • Solutions • Sharp Alliance & Leicester UFJ • • • Nanosys • Silfex Alliance Bancorp BankAtlantic • • • National Instruments • Skyworks Solutions Allianz Barclays Bank • • • • SMART Technologies Allied Irish Banks BB&T Corporation • • • Sony Allstate Insurance BNP Paribas • NCR Company • BonusCard • STMicroelectronics • • NEC Ally Financial • CaixaBank • StorageTek • • Network Appliance American Eagle Federal • • Sun Microsystems Credit Union California Bank & Trust • Nextel • American Express • • Taiwan Semiconductor Canara Bank • NMS Communications • Manufacturing Company American Home Mortgage • Capital • • TE Connectivity • American Tower • Capital City Bank Group • NovAtel • Teradyne Corporation • AmInvestment Bank • Capital Expertise • Novellus • • APAC • Capital One

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Caribbean Development • Eaton Vance • Home Services of America • Malayan Banking Bank • Elevations Credit Union • HSBC • Marina Bay Sands • Cartasi • Erste Bank der • HSBC Administradora De • Maybank Singapore • Cathay Financial Holding oesterreichischen Inversiones Sparkassen • Mellon Financial • Cement Exports • Hua Xia Bank • Export Development • Merrill Lynch • Central Bank Of The Canada • Iberia Bank Republic Of China • MetLife • Federal Reserve Bank of • Icahn Enterprises • Charles Schwab & Atlanta • MIAG Company • ICICI Bank • Federal Reserve Bank of • • Mitsubishi Chiba Bank Boston • Industrial and Commercial • Chicago Federal Home • Federal Reserve Bank of Bank of China • Mitsui Fudosan Cleveland • Loan Bank Industrial Bank of Korea • Mitsui Fudosan Realty • • Federal Reserve Bank of China Construction Bank • Industrial Development Kansas City • Mizuho Financial Group • Chinatrust Bank Bank • Federal Reserve Bank of • ING Bank • Morgan Stanley • CIT Minneapolis • Mutual Federal Savings • Federal Reserve Bank of • Inter-American • Citigroup Bank New York Development Bank • N M Rothschild & Sons • City Developments • Federal Reserve Bank of • International Personal Limited Richmond Finance • National Australia Bank • Clydesdale • Federation des Caisses • Intesa Sanpaolo • National Bank of Greece Desjardins • Co-Operative Group • INTL FCStone • Financière Accord • National City • Comerica • Japan Post Bank • First Entertainment Credit • Nationwide Building • Commerce Bancshares Union • John Deere Society • Commercial Federal • First Niagara Bank, • Jones Lang LaSalle • Natixis National Association • Commonwealth Bank of • JP Morgan Chase • Nelnet • First Potomac Realty Trust Australia • Kanagawa-Prefectural • NetBank • FirstService • Community First Credit Credit Federation Of Union • Nomos-Bank • Ford Motor Company Agricultural Cooperatives • Corporate Renaissance • Kanto Tsukuba Bank • Nomura Holdings Group • Fortis Banque • KB Financial Group • Northwestern Mutual • Credit Suisse • General Growth Properties • Korea Land & Housing • OMJ Ireland • Daegu Bank Corporation • Goldman Sachs • One Equity Partners • Daito Building • Kroger Management • Granite Properties • Oversea-Chinese Banking • • Kuyng Nam Bank DBS Bank • Grant Thornton • PNC Bank, National • Lazard Association • Deutsche Bundesbank • Grupo Financiero BBVA Bancomer • Lerum • Premier • Deutsche Post • Hancock Holding • Lloyds Banking Group • Prudential • Dexia Company • Long & Foster Companies • Rabobank • Diners Club of North • HBOS America • RBC Bank • HDFC Bank • Longfor Properties • DNB ASA • Realogy Holdings • Hilton • M&T Bank - Information • Technology Eagle Valley Bank • Regions Bank • Hiroshima Bank

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Resona Holdings • The PNC Financial Services • Armed Forces of the • CEA Group Netherlands • Resource America • Central Intelligence • The Royal Bank Of • Asfinag Service Agency • Robeco Scotland • Ashbourne Homes • Central Scotland Police • • Roospark The Siam Commercial Bank • Asian Development Bank • Centrelink • Royal Bank of Canada • The Vanguard Group • AusCheck • Cheshire Fire and Rescue • Russell Investments • Service The World Bank Group • Australia Department Of • City of Calgary • Sallie Mae • The Yamagata Bank Agriculture, Fisheries, and Forestry • • Samsung City of Dallas • TIAA-CREF • Australian Council of Auditors-General • City of Edmonton • Santander • Travelex Holdings • Australian Taxation Office • City Of Hamilton • Scotiabank • Trimont Real Estate • Autobahnen • • Shenzhen Development Advisors City of Montreal • Bank U.S. Bancorp • AWE • City of Nashua • Shinsei Bank • U.S. Bank National • Banco De Prevision Social • City of Winnipeg • Simon Property Group Association • Banco do Brasil • Ulster Bank • Corporation of the City of • Smart Financial Credit Toronto • • Bank of Italy Union UniCredit • Corrections Corporation • Birmingham City Council • Society Generale • Union National Bank of America • Brisbane City Council • County of Santa Barbara • Sonnhalde Immobilien • United Overseas Bank • British Columbia • Crown Prosecution • Starwood Hotels & • USA Credit Union Resorts Securities Commission Service • • • State Bank Of Bikaner and Valeurs Mobilieres • British Home Office Cuerpo Nacional de Jaipur Desjardins Policía • British Transport Police • Vancity Credit Union • Daqing Municipal Public • State Bank of India Authority Security Bureau • Visa • Broward County Florida • State Street • Defense Finance and • • Sterling Bank Vitol • Bundeswehr Accounting Service • • Defra • Sumimoto Vornado Realty Trust • Bureau of Alcohol, Tobacco, Firearms, and • • Washington Mutual Delhi Development • Sumitomo Mitsui Financial Explosives Authority Group • WebFinancial • Bureau of Prisons • Deloitte • SunTrust Banks • Webster Financial • California Department of • Department for Transport • Swedbank Corporation Corrections & • • Wells Fargo Rehabilitation Department Of Education • Swire Pacific And Early Childhood • California Department of • Westpac Banking Development • Targobank Forestry and Fire Protection • Department of Energy and • Woori Bank • Tesco Climate Change • California Department of Government/Military • TH Properties Sdn Bhd Housing and Community • Department of Health • Development • The Boeing Company Arcadia Housing • Department Of Premier • California Department of • And Cabinet • The Fifth Third Bank Argentine Federal Police Justice • Derbyshire Constabulary • • California Department of • The Link Real Estate Armada Española Water Resources • DFAS Investment Trust • Armada Nacional • California Franchise Tax Board

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Direction des • Georgia Department of • Korps Landelijke • National Police Agency Constructions Navales Transportation Politiediensten Services • National Rural Utilities • Gobierno del Estado de • KR&C Cooperative Finance • Employees Provident Campeche Corporation Fund • Labrador-Grenfell • Gobierno del Estado de Regional Health Authority • NC Wildlife Resources • Environment Agency Chiapas Commission • Legal Services • Environment Canada • Gobierno del Estado de • New Jersey Department Sinaloa • Lincolnshire Police of Environmental • Environmental Protection • Gobierno del Estado Libre Protection Agency • London Borough Of y Soberano de Quintana Southwark • New Mexico Department • Esvagt Roo of Children, Youth and • Manchester Police • Familes • FAB Gobierno Federal de Los Estados Unidos Mexicanos • Marine Nationale, the • New York State Attorney • FDIC • Hawaii Department of French Navy General • Federal Aviation Public Safety • Marinha do Brasil • New York State Police Administration • Helse Sør-øst Rhf • Maryland Department of • New York Taxation and • Federal Bureau of • Hereford and Worcester Transportation Finance Department Investigations Fire and Rescue Service • Maryland State Police • Ningbo Port Group • Federal Deposit Insurance • Highways Agency Corporation • Massachusetts State • NOAA • HM Prison Service Police • Federal Employment • Norfolk Police • Mecklenburg County Agency • Hong Kong Monetary • North Carolina • Federal Energy Regulatory Authority • Metropolitan Police Department of Crime Commission • Humberside Police Service Control and Public Safety • Federal Home Loan Bank • Ministerio de Hacienda y • IMF • Northern Ireland Polics of New York Credito • • Federal Home Loan • Indian Coast Guard • Ministry Of Agriculture, Northern Lighthouse Mortgage Corporation Fisheries, and Forestry Board • Instituto Federal Electoral • Northumbria Police • Federal Ministry Health • Ministry of Economy • Inter-American • Nuclear Decommissioning • Federal Ministry of Development Bank • Ministry of Enviroment Education and Research Authority • Internal Revenue Service • Ministry of Railway • Federal Reserve Bank of • Oberzolldirektion Chicago • Japan External Trade • Minnesota Department of • ODOT, District 12 • Federal Reserve Bank of Organization Transportation • New York • Jeonbunk Fire • Missouri Department of Office of Hawaiian Affairs Department • Financial Supervisory Transportation • Office of the Comptroller Service • Job Centre Plus • Municipio de Medellin of the Currency • Fire Service Department • Office of Waterworks • JPJ - Road Transport • N.V. Bank Nederlandse Seoul Metropolitan Department Gemeenten • Florida Department of Government Environmental Protection • K Water • Narodowy Fundusz • Oklahoma Department of • Zdrowia Florida Department of • Kansas Department of Corrections Juvenile Justice • National Development Transportation • Oklahoma Department of • Fund Florida Department of • Kanton Thurgau Human Services Revenue • National Gendarmerie • Ontario Management • Forsvaret • Kent Police • National Health Service Board Secretariat • Fuerza Aerea COna • Kentucky Transportation • Oslo Police Cabinet • National Institute of • Standards & Technology • Gauteng Shared Services • Korea Forest Service Pennsylvania Department Centre • National Labor Relations of Transportation Board • Pennsylvania State Police

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Pension Benefit Guaranty • Texas Department of • Virginia Department of • Berry Plastics Group Public Safety Corrections • People's Liberation Army • Bharat • The GEO Group • Virginia Housing • PLUS Expressways Berhad Development Authority • Bhilai Jaypee Cement • The Mosaic Company • Limited • Province of Ontario, Wisconsin Department of Canada • The Port Authority of New Transportation • BHP Billiton York and New Jersey • • Public Utilities Board Wyoming Department of • Bison Gear & Engineering Singapore • Therapeutic Goods Transportation Administration • • Black & Decker • Pueblo of Tesuque Xi'an Railway Bureau • Transport Trading Industrial Products • Blitz • Rio Grande Do Sul • Governo Do Estado Tribunal Regional do • Blount International Trabalho • 3M • Royal Thai Police • TW Railway • ABB • BlueScope Steel • Housing Administration • ACC Limited • Borealis Group Authority • U.S. Securities and • Sarasota County Exchange Commission • Accutek Packaging • Bridgestone Government • UK Border Agency Equipment • Briggs & Stratton • Saskatchewan • Afrisam Cement Government • United States Air Force • Brunswick Corporation • AGCO • Sedena • United States Coast Guard • BT Forklift France • Alstom • Sheffield City Council • US Army • Cannon Industries • American Gypsum • Singapore Armed Forces • US Department of • Canon Agriculture • AMG Engineering • Singapore Police • Carlisle Companies • US Department of • AMKO Service • Singapore Technologies Defense • Carpenter Technology Engineering • • AMSEC US Department of • Caterpillar • Social Security Education • Amsted Industries Administration • US Department of • Ceat India • • Anritsu Stadt Zurich Homeland Security • CEMEX • • State of Oregon US Department of • Applied Materials Housing and Urban • Central States • State Of Victoria Development • AptarGroup Manufacturing Department Of Justice • US Department of Justice • AstenJohnson • CGC • Superior Court of Orange • US Department of State • Champion Compressors County • Asyst Technologies • Sussex Police • US Department of the Air • Atlas Copco • Channell Commercial Force • Svensk Exportkredit • Aztec Plastic • Chart Ferox • US Department of the • Swissnex Boston State • Baker Hughes • Chart Industries • US Department of the • SWM Infrastruktur Region • Barnes Group • Chengshan Group Treasury • Chicago Rivet • Taiwan Railway • US Department of • Bauer Manufacturing Administration Transportation • BBT Thermotechnik • CIC • Technology • US Department of • Clariant Administration Veterans Affairs • Becton Dickinson • Texas Attorney General • US Fish and Wildlife • Behringer Group • Clondalkin Group • Service Texas Commission of • Belimo Customization • CM Lake Zurich Enviromental Quality • US Navy • CM Packaging Group • Texas Department of • Bemis Criminal Justice

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• CM PDI • Gambro Asia Pacific • Jcim, LLC • MSC

• CM Stone Plastics • Gascogne Laminates • JFC Holdings • Mueller Germany • CNH America • John Deere • MWV PPO • GD Midea Air- • Coats Thread Conditioning Equipement • Johns Manville • National Oilwell Varco • • Colgate Palmolive General Dynamics • Jotun Powder Coatings • NCI Building Systems • • Comercial Metals General Electric • Juno Lighting • Neapco Corporation • Georgia Pacific • Kimberly-Clark • Newell Rubbermaid • Cooper Industries • Gerber Scientific • KMEW • NGK Insulators • Corning • Gerdau Acos Longos Brasil • Kohler Company • Nissan • Crown Holdings • Gillette • Komatsu • Nordson • Cymao Holdings • Goodyear Tire & Rubber • Kruegger International • Noritz Corporation • Cymer • Graham Engineering • Kubota Tractor • Norsk Hydro • Daikin McQuay • Corporation Graham Packaging • Novellus • Dal-Tile Services • L.B. Foster Company • Gree Electric Appliances • Nucor Corporation • Danfoss • Lamosa • Griffon Corporation • Oceaneering International • Delmas • Larsen and Toubro • Guangdong Midea Electric • Ohio Gratings • Delphi Applicances • Leatherman Tool Group • • OI Europe Sarl • Design Communications Harley-Davidson • Lehigh Hanson • • Oldcastle • Diagraph Hastings Deering • Lincoln Electric • • OMRON • Dofasco Hi Essence Cable • Link-Belt Construction • Equipment • Orbit Irrigation Products • DuPont Hi-Tech Precision Plastic • Lion Industries • • OSRAM • Eaton Hindalco Industries Corporation Berhad • • • Otis Elevator Company • Embraco Huntington Ingalls Lockheed Martin Industries • Mabe Brazil • Packard North America • Emerson Electric • Husky Injection Molding • • Pactiv • Encore Wire Systems Madison-Kipp • Hydro Aluminium • • Pall Corporation • Entegris Mantaline • Ieh FM Holdings • • Panasonic • ERICO Masco • Ilim Group • • Park-Ohio Industries • Eurofase Material Sciences • Illinois Tool Works Corporation • Parker Hannifin • FIA • Materion • Indala • Payma Corporation • Flowserve • Metso Paper • Ingersoll Rand • Philips • Fluid Management • Mid-Continent • Integra-Cast • Plastipak Packaging • FMC Technologies Instruments • Intermatic • Mitsubishi • Plymouth Tube Company • Foamex International • Intralox • Mobility Works • Power-One • Formac • IPB • Moen • Precise Technology • Fuji • IUSA • Monitor • Precision Dynamics • Fujitsu

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Racchetti • do Brasil • Western Container • Caifor Corporation • Rapiscan Laboratories • Textron • California Casualty • Weyerhaeuser Management • Rayonier SE Wood • The Boeing Company Products • WGI Westman Group • Cardif Assurance VIE • The Warren • Recycled Paper Greetings • WNA American Plastic • Cathay Life Insurance • Thomas Steel Strip Industries • Regal Beloit • China Life Insurance • • ThyssenKrupp Xerox • REHAU • China Pacific Insurance • • Tianjin Tiantie Metallurgy Xiamen Yikongjian • Renco Group Advertising • China Property & Casualty • Timken Aerospace & • Reinsurance • RHI Yaksawa Electric Super Precision • Chubb • • Ricoh • Tokai Rubber Zamil Steel • CNP Assurances • • Rinnai Corporation • Trex Company Zumtobel Group • Conseco Services Insurance • Riverdale Mills • Trimo • Coventry Health Care • • Robbins & Myers • TruEconomy Access Insurance Holdings • Dai-ichi Mutual Life • • Robbins Manufacturing • TRW Automotive ACE Insurance Company • • • S&C Electric • Tupperware Brands Aegon Delta Dental of Illinois Corporation • • • Sany Aetna Domestic and General, • U.S. Steel Canada Learning & Development • AGF Brasil Insurance • SCA Tissue • • Ultratech Cement Dongbu Insurance • • Schaeffler Aioi Nissay Dowa Company • United Technologies Insurance • Ecclesiastical Insurance • Schneider Electric Corporation • Alianca Do Brazil • • University of Stuttgart Electric Insurance • Sealed Air Corporation • Allianz Company • UPM • • Shanghai Electric • Allstate Insurance Employee Benefit Services • Group • SIG Combibloc Russia US Axle Company • ERGO • • American Agricultural • Sigdo Koppers US Gypsum Insurance Company • Erie Insurance Group • • Silgan Plastics Corporation US Synthetic Corporation • American International • Evanston Insurance • Group • Snapware Vaillant • American National • Express Scripts • • Soler and Palau Valcon Insurance • Fidelity National Financial • • • Solo Cup Vallourec AMIL • First Canadian Title • • • Solutia Value Plastics Assicurazioni Generali • Fubon Life Insurance • • • Solvay Varian, Inc. Assurant • Genworth Financial • • • Speedline Technologies Voestalpine Aviva • Green Non-Life Insurance • • • SSI Technologies Watson-Marlow AXA • Group Health Cooperative • • • Sterlite Industries Wausaw Paper Banco del Ahorro Nacional y Servicios • Guy Carpenter • • Sumimoto WEB Industria Financieros • HDFC ERGO General • • Berkshire Hathaway • Sumitomo Corporation Wenger Insurance • • Blue Cross Blue Shield • • Talaris West Pharmaceutical Health Care Service Services Cornwall Corporation • BMO Compagnie D' • Tarkett Assurance-Vie • Health Net

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Highmark • National Farmers Union • State Farm Insurance • Workplace Safety and Property and Casualty Insurance Board • HSB Engineering Company • Sumimoto Life Insurance Insurance • Zurich Financial Services • Nationwide • Sumitomo Life Insurance Media and Entertainment • Humana Company • Nationwide Mutual • Infinity Insurance insurance Company • Swiss Medical • Accord Holdings Company • New China Life Insurance • Swiss Reinsurance • Advance Publications • ING Bank Company • New York Life Insurance • Alvafig • Irish Life Corporate • Swisscom Business • Nippon • AMC Entertainment • T&D Holdings • Japan Post Insurance • Northwestern Mutual • America Online • Taikang Life Insurance • Kumamoto Dairy Co- • OSDE - Organizacion De • Asahi Shimbun Company Operative Association Servicios Directos • Taiyo Life Insurance • Liberty Mutual Empresarios Company • Astral Media Radio • PEMCO • TD Life Insurance • Life Insurance Corporation • Australian Broadcasting Company Corporation Of India • Pennsylvania FAIR Plan • Texas Mutual Insurance • Lincoln Financial Group • Bertelsmann • Physicians Plus Insurance Company • Lincoln National • The British United • Bonnier • PICC Property and Corporation Provident Association Casualty • British Broadcasting • Lincoln National Life • The Canada Life Corporation • Ping An Insurance Insurance Assurance Company Company • British Sky Broadcasting • Lloyd & Partners • The Dai-Ichi Frontier Life Group • Pinnacol Assurance • Lloyds Banking Group • The Fuji Fire and Marine • Cablevision • Poste Vita Insurance • Loews • CBS • Preferred Professional • The Hartford • Manulife Financial Insurance Company • CC Media Holdings • The Mack Group • Profit Strategies • Mapfre Vera Cruz Vida • Channel Seven Adelaide • The Redwoods Group Insurance • Prudential • Charter Communications • Marsh Supermarkets • The Regence Group • QBE Management • Circulo de Lectores • Massachusetts Mutual Services • Tokio Marine • Clear Channel Life Insurance Company • Reassurance Management Communications • Medial Saúde • United Health Group • Reinsurance Group of • Comcast • Medica America • United Healthcare • Cox Communications • Royal & Sun Alliance • Medical Mutual • Unum Group Seguros • DIRECTV • Meiji Yasuda Life • RSA Insurance • USAA Insurance • Dish Network • Safcor Freight • USI • Meloche Monnex • DreamWorks Animation • SCOR • VSP • MetLife • Emmis Communications • Seguros Azteca • WellPoint • Milano Assicurazioni • Fox • Shin Kong Life Insurance • Wells Fargo • MiniCo • Fuji • Shinhan Financial Group • West Virginia Employers • Mutual of Omaha Mutual • General Television • Signal Iduna Poland • Nacional Provincial • Western & Southern • Granada International • Sitrof Australia Financial Group • Grupo Televisa • WG Benefits • Sompo Japan Insurance

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• HT Media • Yell Group • The Mosaic Company • BHP Billiton

• Hubbard Broadcasting Non-Profit • Vale • Bongaigaon Refinery

• Jeppesen • AARP • Vulcan Materials • Bonheur

• Jornal do Brasil • American Cancer Society Petroleum/Chemical • BP

• Journal Sentinel • Boy Scouts of America • 3M • Braskem

• Lagardsre • Carnegie Museums of • 3S Solvay • Buckman Laboratories Pittsburgh • Lerner Universal • Abu Dhabi National • Cabot • DevTech Solutions Energy Company • Liberty Capital Group • Cairn India • International Center of • ACTEGA Terra • NBC Photography • Calgon Carbon • Aera Energy • • News Corporation MHS • Caltex • Air Liquide • • Nippon Hoso Kyokai Newark YMCA • Calumet Specialty • Air Products and • Products Partners • NPR OCEG Chemicals • Canada Starch Operating • • • Positivo Group Pillars Albemarle Company • • • • Promotora de State of Georgia Alcoa Canadian Natural Resources Informaciones • Sykehuspartner • Alfa • • RCS Media Group Capro • The Winnipeg Art Gallery • Alon USA Energy • • Reed Elsevier Cargill • World Health • Alyeska Pipeline Service • • Scholastic Organization Company Centrica Other • • • SIRIUS XM Radio Anadarko Petroleum CF Industries Holdings • • • • Sky Aggregate Industries Apache Chalmette Refining • • • • Technicolor SA Alcoa Apache North Sea Champion Technologies • • • • Televisa Alpha Natural Resources ARC Resources Chemtura • • • • The Dispatch Printing BHP Billiton Archer-Daniels-Midland Chesapeake Energy Company Company • Coal India • Chevron • • The Hearst Corporation Arizona Chemical • DeBeers • Chevron Phillips • • The Walt Disney Company Arkema • Drummond Company • China Aviation Oil • • Thomson Learning Ashland Singapore Corporation • Exxaro Resources Iberoamerica • AVC Holdings • China National Aviation • Time Warner • Itochu Corporation Fuel Supply Co • Avery Dennison • • Tiscali • Japan Racing Association Corporation China National Petroleum Corporation • Baker Hughes • Toho Co. • Newmont Mining • China Petroleum & • • Tokyo Broadcasting • Noble Group Balayan Distillery Chemical System • • China Pingmei Shenma • Patriot Coal Ballance Agri-Nutrients • Verizon Energy & Chemical Group • • Potash BASF YPC • CHS • Viacom • • Richard Childress Racing Bayer • Citgo Petroleum • Warner Bros. • Entertainment • Sun Metals BG Group • Clariant • • Yahoo • Tennis Australia Bharat • CNOOC China

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• ConocoPhillips • Gulf Asian Petroleum • National Starch • Roche

• Coregas • Halliburton Company • Neste Oil • Rohm & Haas

• Cosmo Oil • HB Fuller • Nexen • Royal Dutch Shell

• CVR Energy • Hercules • Nigeria LNG • SABIC Innovative Plastics

• Cytec Industries • Hess Corporation • Nippon Oil & Energy • Sakata Inx India

• Datong Coal Mining Group • Holcim • Noble Energy • Sartomer

• Delek • Holly Corporation • NOVA Chemicals • Sasol

• Devon • Hovensa • Nufarm Americas • Saudi Arabian Oil

• Dow Chemical • Husky Energy • Occidental Petroleum • Schlumberger

• Dow Corning • ICI Paints • OMV Aktiengesellschaft • SICPA

• DSM Engineering Plastics • Illinois River Energy • OMV Petrom • Sime Darby India • Indian Oil Corporation • Pemex • Sinclair Group • Duke Energy • International Specialty • Pertamina • Sinclair Oil • DuPont Products • Petro-Canada • Singapore Petroleum • Eastman • Israel Chemicals Company • Petrobakken Energy • Eastman Chemical • Japan Oil Development • Sinochem Co. • Petrobras • Eastman Kodak • Sinopec Shanghai • • PetroChina Petrochemical • Ecopetrol • • Kluber Lubrication • Petróleo Brasileiro SK Energy • ENI Trading • • Koppers • Petróleos de Venezuela Sofix • Equistar • • Kuwait Oil Company • Petróleos Mexicanos Solvay • Ergon • • Kuwait Petroleum • Petroliam Nasional Statoil • Essar Oil • • Linde Group • Petroplus Holdings Suncor Energy • Esso Italiana • • Lubrizol • Petrotrin Targa Resources • Esso Nederland • • Lukoil • PKN Orlen Tetra Technologies • Evonik Industries • • Lyondell Basell • Plains Exploration & The Mosaic Company • ExxonMobil • Magellan Midstream Production • TOTAL • Fertilizantes Heringer • Potash • Malaysia Petronas • Total Raffinage Marketing • First Chemical • Praxair • Marathon Oil Company • TPC Group • FMC Technologies • Preem Petroleum • MarkWest Hydrocarbon • Vale • Formosa Petrochemical • QEP Resources • Methanex • Valero Energy • Frontier Oil • Queiroz Galvao Oleo e • Mitsubishi Gas • Western Refining • Galaxy Surfactants • Mitsui & Co. • Redliance Industries • Williams Companies • Galp Energia • Murphy Oil • Repsol • Wintershall • Gazprom • Nan Ya Plastics • Rimfire Minerals • Woodside Petroleum • General Electric Corporation • Rithwik Projects • XTO Energy • • GenTek National Grid

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Yara International • CareFusion • Hill-Rom Holdings • Procter & Gamble

• Ziff Energy Group • Carval de Colombia • Intuitive Surgical • Productos Medix

Pharmaceutical • Catalent Pharma Solutions • Invacare Corporation • Qiagen

• 3M • Cephalon • Ipsen • QT Instruments

• Abbott • China National • Janssen-Cilag • Ranbaxy Laboratories Pharmaceutical Group • Accenture • Johnson & Johnson • Recordati • Chiron • Akzo Nobel • Karl Otto Braun • ResMed • Cook Group • Alcon • Kimberly-Clark • Roche • Cordis Corporation • Align Technology, Inc. • Kinetic Concepts • Safetec of America • Covance • Alkermes • KT&G • Sanofi • Covidien • Allergan • Lilly France • SARSTEDT • CSL Behring • Amgen • Lonza Biologics • Schwarz Pharma • Cubist Pharmaceuticals • Aramark • Luxottica • Shanghai Pharmaceutical • Daiichi Sankyo Company • Arthrex • Mallinckrodt • Shenzen Huamingtai • Dainippon Sumimoto Experimental Equipment • Asahi Kasei Corporation Pharma • MediKomp • Sirona Dental Systems • • Astellas Pharma Dechra Pharmaceuticals • Medline Industries • Smiths Group • • Astra Zeneca Dentsply International • Medtronic • Solvay • • Avecia Biotechnology Digene • Merck & Co. • Sorin Group • • Aventis Pharmaceuticals Dow Pharmaceutical • Merial Sciences • St. Joseph Health • B. Braun Melsungen • • Mylan Dr. Reddy's Laboratories • STERIS • Bard • • Nagase & Co. Edwards Lifesciences • Stryker • Bausch and Lomb • • Nanjing Medicine Industry EisaiCo. • Sud-Chemie • Baxa • Elephant Dental • Nippon Shinyaku Aktiengesellschaft • Sun Pharmaceuticals • Baxter • Eli Lilly and Company • NIPRO • Synthes • Bayer • EMS • Novartis • Takeda Pharmaceutical • Becton Dickinson • Forest Laboratories • Novo Nordisk • Talecris Biotherapeutics • Biogen Idec • Genentech • Olympus Medical Systems • Teleflex • Biomet • General Electric • One Equity Partners • Terumo • Biovail • Genzyme • OSI Pharmaceuticals • Teva Neuroscience • Boehringer Ingelheim • Getinge • Otsuka Pharmaceutical • Therakos • Boston Scientific • Gilead Sciences • Parker Hannifin • Thermo Electron • Bristol-Myers Squibb • GlaxoSmithKline • Pfizer • Thermo Fisher Scientific • Canon • Guidant Sales Corporation • Pharmavite • Toray Industries • Capsugel Healthcare • Hanger • Philips • Tyco Healthcare • Cardinal Health • Highmark • PRIM

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• United Laboratories • AEON • BP • Daimaru Matsuzakaya Department Stores • Varian Medical Systems • AFH Stores • Brighton Collectibles • Dairy Queen • Watson Pharmaceuticals • Air Liquide • Brinker International • Darty • Wyeth • Alliance Boots • Broder Bros • Dashang Group • ZARS Pharma • Amazon • Bunnings Group • Delhaize America • Zimmer Holdings • AMCOL Health & Beauty • Burberry Italy Retail Solutions • DEMDACO Rental • Burlington Coat factory • American Drug Stores • Designtex • Aggreko International • Busch's • American Food Service • Deutsche Telekom • Arval Service Lease • C&S Wholesale Grocers • American Stores Company • Diamond Hill Plywood • Avis Budget • Canon • Anheuser-Busch • Dicipa • Cresa Partners • Cardinal Health • Apparel Group • Diesel • Culligan Water • Cargill • Aramark • Digital China Holdings • Enterprise Holdings • Carrefour • Arcadia Group • Direct Fulfilment • Hertz • Casino Guichard- • Arcos Dorados Holdings Perrachon • Dorma • Leaseplan • Argos • Cencosud • Dorman Products • NES Rentals • Arla Foods • Chalhoub Group • Drasuvious • Pitney Bowes • Arrow Electronics • Charming Shoppes • Dynalab • Rent-A-Center • ASDA Stores • China FAW Group • Eastman Kodak • Ryder • Ashland • CHS • Eaton • The Crawford Group • Auto Electric Service • Close To My Heart • Edeka Zentrale Research Organization • AutomationDirect.com • Club Mediterrane • EDION • Arianespace • AutoNation • Co-Operative Group • Emerson Electric • Exelis • Avnet • Comercial Metals • Esprit Holdings • General Dynamics Corporation • Axfood • Estee Lauder • • Kratos Defense & Security Compass Contract Solutions • B&Q Services • Europa Group • • NASA • Barnes Group Computacenter • Express Scripts • • NASA Johnson Space • Basic Chemical Solutions Consumer Impact • Fakta Center Marketing • Bellacor • • Fast Retailing • Raytheon Convenience Retail • Bernick's • • Finning International • SAIC Coop Norge • Best Buy • • FINSA • United Space Alliance Cooperativa Italiana di • BJ's Wholesale Club Ristorazione Societa • Flunch Retail and Wholesale • Coppel • Blevins • FORCE America • 7-Eleven • Costco • Bloomin' Brands • Foschini • Abercrombie & Fitch • CVS Caremark • Borders Group • Frandeli Group • Advanced Business • Dah Chong Hong Holdings Graphics • Bozzuto's • Gainholder Comercial

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Gap • JCPenney • Marsh Supermarkets • Organización Soriana

• Genuine Parts • JJ Taylor Distributing of • Maytag • Otto MN • George Weston Limited • McDonald's • Owens & Minor • John Lewis Partnership • Giant Eagle • MCI Service Parts • P.F. Chang's China Bistro • Johnson Outdoors • Giorgio Kauten Group • McKesson Corporation • P.M.I. Comercio • Johnsonville Sausage Internacional • Given Imaging • McLane Company • Johnstone Supply • Palmer & Harvey McLane • Globex Utilidades • Medtronic • Juffair Pharmacy • Pan Sarawak Company • Gloria Jeans • Meiji • JYSK • PartyLite • GMRI • Menard • Kato Sangyo • PC Mall • Gordon Food Service, • Mercadona Marketplace Division • Kennametal Distribution • Pelican Products • Metal One America • Greggs • Kesko • Petrobras • METRO • Groupe Auchan • Kingdee • Petronas Dagangan • METRO Cash & Carry • Grupo Famsa • Klein's All Sports Deutschland • PFG -Middendorf • GSI Commerce • Kmart Australia • Michaels Stores • Pizza Hut

• Gucci Group • Kohl's • Mid-City Supply • Premier

• H&M Hennes & Mauritz • Kokubu • MidwayUSA • President Chain Store

• Haagen-Dazs • L.L.Bean • MIRAPRO • Qui Group

• Halton • Leggett & Platt • Mitsui & Co. • R.E. Michel Company

• Havertys Furniture • Lianhua Supermarket • Mondelo Export • Radio Shack Company Holdings • Monsanto • Rallye • HD Supply • LifeScan • Monsoon Accessorize • Reckitt Benckiser • Healol Pharmaceuticals • Lifestyle International • Mos Food Services • Reebok • Helicopter Support • Liuzhou Yilushun Rental • N. B. Handy Company • Repco • Henry Schein • Loblaw Companies • Nash Finch Company • Retail Operators • Home Depot Limited • • Natuzzi Americas • REWE Group • Hyper Panda Logistica 3W • • Netto Marknad Sverige • Rite Aid • IKEA Lojas Americanas • • New Albertson's • Roche • INC Lojas Renner • • NEXT • Royal Ahold • Ingram Micro Lotte Shopping • • Nippon • Safeway • Integrated Supply Lubrizol Network • LUK Automotive Services • Noble Resources • Sainsbury's Supermarkets • iZone Group • M&S Group • Nordstrom • Samtronics Peru • Izumi Co. • Macintosh Retail Group • Northern Industrial Sales • Sasol • J Front Retailing • Macro Plastics • Nova Scotia Supply Chain • Seagate Singapore • Jardine Cycle & Carriage International • Macy's • Oneida Headquarters • Jardine Matheson • Oracle • Sears Holdings • Mainline Supply Company

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Selco Custom Time • The Seiyu • AARP • Arcos Dorados Holdings Corporation • Tim Hortons • ABB • Ardent Health Services • Sendas Distribuidora • Tokyu • Abengoa • Argon • Seven & I Holdings • Toshiba • Accenture • Armada HR Solutions I • Shaya Magazacilik • TWDC Strategic Sourcing • Accor • Ascension Health • Shinsegae Co • Tyremaster • Acxiom • Asklepios Kliniken • SHOPKO Hamburg • UAP • Adelaide Clinic Holdings • SmartBargains • Aspen Technology • Uni-President Enterprises • Adobe Systems • Smithsonian Enterprises • Astron Solutions • United Farmers of Alberta • ADP • Sobeys Cooperative • Atento Brasil • Adventist Health System • Sodexo • UNY • Augustinus Fonden • AEON • Sogo & Seibu • Valor Co. • Austin Radiological • AGL Torrens Island Association • Sounds True • Varian's Holdings • Austin Regional Clinic • Specsavers Optical Group • Vision Fitness • Alarm Automatika • AXA • Speedway SuperAmerica • W.W. Grainger • Alcatel Lucent • Bacon's Information • ST Motorsports Marketing • WAJAX • ALH Group • Bailian Group • Standard Auto Parts • Wal-Mart • ALK Abello • Baker & McKenzie • Standard Motor Products • Warehouse Stationery • Allegiance Properties • Baptist Health System • Starbucks • Wawa • Allegis Group • Barclays Technology • Steel & Pipe Supply • WESCO Distribution • ALOM Technologies Centre Company • • Wesfarmers • AlpTransit Gotthard Battelle Memorial • Sumicom Telemarketing Institute • Westinghouse Electric • Alstom • Batten & Company • Summit Electric Supply Company • Altran Technologies • • Suntory Foods • Whitbread Bayfront Medical Center • America Online • • Swavelle/Mill Creek • Whole Foods Market Baylor College of Fabrics • American Heart Medicine • Wilsons Leather • • SYNNEX Association BC HRMA • Wm Morrison • American Speech- • BC Institute of Technology • Taco Bell Supermarkets Language-Hearing Association • • Target • Woolworths BearingPoint • Amssi • • Tech Data Corporation • Worthington Industries Bechtel Group • Amtran Logistics • • Tesco • XanGo Bechtel National • Anschutz • • Texon • Xerox Bellwether Services • AON Hewitt • • The Bama Companies • Yamada Denki Benesse • AORN • • The Cato Corporation • Yamaha Berkshire Hathaway • Apollo Group • • The Merrill Company • YUM! Brands Bilcare • Apollo Hospitals • • The Parts House Services Black & Veatch • Applied Digital Imaging • • The Pictsweet Company • AAA BloodCenter of WI

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• BMI Healthcare • Community Health • Energes Engineering • Hewlett-Packard Systems Resource • Board of Education of City • Hilton of Chicago • Compass Contract • Epiderma Services • Home Inns & Hotels • Bond International • ExxonMobil Management Software • Conservation Services Group • Farmacias Ahumada • Hong Kong Jockey Club • Booz Allen Hamilton • Consorcio • Financiero Scotiabank • Horne International • Botswana Post • Inverlat • Host Hotels & Resorts • Braskem • First Data Commercial • Copper Trading Services • Hotel Shilla • Briant Associates • • Corning Fiserv • Howard Hughes Medical • Brisbane City Council • Corporate Network • FlashPoint Institute • Broadridge Financial Services • Huawei Investment • FMG Pilbara Solutions • Covance Holding • Brookfield Asset • Fujairah Women's College • Huawei Technologies Management • Creative Group • Fujitsu • Huntingdon Life Sciences • Brunel International • Crown • Fulfilled Executive • Hyatt • Building Knowledge • CSC • Galaxy Entertainment • Hyundai Motor Company • Burswood Resort • DaVita Group • Iasis Healthcare • Caesars Entertainment • DaVita HealthCare • Gehan Homes Corporation Partners • Icahn Enterprises • General Dynamics • • Canadian International Dell • Iceland America Energy Development Agency • General Electric • Deloitte • • Illinois CancerCare CareerBuilder.com • Genting • DELTA N.V. • • Independent Practitioner Carey Olsen • Genting Malaysia • Desigual Network • Carleton University • Georgia Tech • Index Holdings • Digimarc • Carlisle Companies • Gilbane Building • Indira Gandhi National • Digitas • Open University Carlson Holdings • • Dignity Health • Infosys • Catholic Health Initiatives • Graceland University • Dignity Health Payroll • Infotech • Celera • Grant Thornton • DirectEmployers • Inova Health Care Services • Cendant Association • Grupo Bal • INSPIRIS • • China Construction Fifth Diversified Maintenance • Grupo Posadas Engineering Division Corp Systems • Instituto Mexicano del • China National Nuclear • E.Colesgroup • GS Engineering & Seguro Social Corporation Construction • Intelligence • Early Warning Services • • Guidant China Travel International • InterContinental Hotels • Eastman Kodak • China United Network • Guy's and St. Thomas' Group Communications • ECS Holdings NHS Foundation Trust • International Truck and • • HCA Engine Cisa Trading • Edith Cowan University • Intertek Testing Services • • HCR ManorCare Cisco Systems • EDS • Intuit • • Health Evolutions CJ International • Education Bureau • IRIS Integrated Risk • • HealthCare Partners Clarian Health • Educational Testing Management Service • Hercules Holding • ISIS

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Itella • Leland Stanford Junior • Multicultural Women's • Peterson, Johnson & University Council Murray • Ito-Yokado • Letterkenny Institute of • NANA Development • Petrofac Limited • IUSA Technology Corporation • Phoenix Children's • • • Jackson Hewitt Licking Memorial Health National Hospital Hospital System Organization • Pinchevsky & Co • JAT Software • Lockheed Martin • National University of Córdoba • Pitney Bowes • Jenks Public Schools • Lone Star Aerospace • NationJob • Porter Hills Retirement • JGC • Loyola Press • NEISD Communities & Services • JMZ Architects and • Manchester Metropolitan • POSCO Engineering & Planners University • Neoris Constructio • Johnson & Johnson • Manpower • Net-Temps • PricewaterhouseCoopers

• Jubilant Organosys • Manpower UK • Newgen Software • PRTM Management Technologies Consultants • Kaiser Foundation • Mantis Partners Hospitals • Nexus Resort Karambunai • Q-Plan North Greece • Marketsphere Consulting • Kaiser Permanente • NH Hoteles • QPSI-Burlington • Marriott • Kanawha County Public • NHN Corporation • Quest Diagnostics Library • McKesson Corporation • • • Kellogg Brown & Root Nielsen Media Research Randstad • McKinsey & Company • • • Kelly Services Nippon Randstand North America • Medica • • • Keppel NorthgateArinso Raytheon • Medical College of • • • Kettering Health Network Wisconsin NSL Analytical Services Recruit Holdings • • • • Khazanah Nasional Berhad Medical System Network Octane RED Development • • • • Kimberly-Clark Mercer Ogilvy Group Renaissance Hotel Operating Company • Merck & Co. • Omnicom • Kindred Healthcare • Rezidor Hotel • MET Sundry Supplies • Onet Services • King's College Hospital • Robbins-Gioia • Methodus • Onex • Kittitas Valley Community • Royal Bank of Canada Hospital • MGM Resorts • Ontario Lottery and • • KPA International Gaming RTM & Associates • • • • KPMG MGW Hotels Ontario Service Safety Sage Alliance • • SAIC • Laboratory Corporation of • OptTek Systems America Holdings • Millennium & Copthorne • Saint Barnabas • • Lakeshore Community Hotels Oracle Corporation Hospital • MIT • Osmania University • Salesforce.com • Landrum Companies • Mitchells and Butlers • PA State Employees' • Samling Strategic • Lapiz Online Leisure Retail Retirement System Corporation • • • • Las Vegas Sands Mitsubishi Parana University Sandia National Labs • • • • Latham & Watkins Morson International Parkway Holdings SAS • • • • Laurens County Health Mott MacDonald Group Paychex Satyam-Venture Engineering Services Care System • MRI Executive Solutions • Penta-Ocean Construction • • Lavalin Group Company Scandic Hotels • MSS Technologies • SCANFuture Consulting

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• Scripps Health • Stillwater Supercomputing • Tokai • Whitney Information Network • Seattle Jobs Initiative • Strategic Knowledge • Transunion Solutions • Wilson Learning • Select Medical • Trovix Corporation • Stv Incorporated • Wipro • Trump Entertainment • Seoul National University • Sun International Resorts • Wisconsin Exposition Hospital Center • Sun Life Family Health • U. T. M. D. Anderson • ServiceMaster Center Cancer Center • WorkPlace Media • Shanghai Foreign Service • Sutherland Global • Umass Memorial Health • Wright State Physicians Care • Shanghai Media Group • T-Systems Nederland • WS Atkins • UMIST Manchester • Shanghai Open University • Taihei Kogyo • Wyndham Worldwide • Unilab • Sheraton Hotels & Resorts • Taikisha • Wynn Resorts • • SIDDC • TalentLine Executive Consortium • Xerox Search and Recruitment • • Signature University of Buenos Aires Telecom • Tao Bao Software • • Sinaer Maintenance University of California • Alternative Networks • Tata Division • University of Cambridge • Asia Pacific Telecom • Singapore General • Taverner Hotel • Hospital University Of North Texas • AT&T • TECHNIP FRANCE System Business Service • Singapore Technologies Center • Atlantic Tele-Network Engineering • Tej Media Networks • University of Oxford • • BCE Sinohydro Corporation • TEKsystems • University of Queensland Limited • Belgacom • Telsource Corporation • Sinopec Engineering • University of Rome • Bell Aliant • Tenix LADS • Six Continents Hotels • University of Texas, Austin • Bharti Airtel • Terminix • Slalom Consulting • University of Wollongong • Brasil Telecom • Tetra Technologies • SLCP Consulting • UpMyStreet.com • British Sky Broadcasting • Texas Lottery Commission • Sodexo • URS Corporation Group • Textron • Cable & Wireless • SolarCAP • US National Institute of Worldwide • • The Boeing Company Health Solvere • Cable Europe • US Oncology • • The Children's Hospital of Sonda • Cablevision Philadelphia • UT-Battelle • Sony • The First Construction • Carso Global Telecom • Vestre Viken • Engineering Sørlandet Sykehus • Cbeyond • The Joint Commission • Victoria University • Southern Cross • Celcom Healthcare Group • The Methodist Hospital • Vivaki Communications • • Cellco Partnership Southsea Tours • The ServiceMaster • Vurv Technology Company • Cendant • Spherion • Watson Wyatt • Thomson Reuters • CenturyTel • Starwood Hotels & • WellStar Health System • Resorts ThyssenKrupp • Charter Communications • West Monroe Partners • State University of New • Tianjin Metallurgy • China Mobile York • WestEd Communications • STERIS • Tieto Sweden • Westinghouse Electric • China Netcom • Sterling Commerce • Times Publishing Company

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• China Telecom • MetroPCS • Telefónica • Algonquin Power & Communications Utilities • China Unicom • Telemar Norte Leste • Mobile TeleSystems • Alliant Energy • China United Network • Telenor ASA Communications • NII Holdings • American Electric Power • Telenor Key Partner • Chunghwa Telecom • Nippon • American Water • Telephone and Data • Clearwire • Nortel Inversora Systems • Anglian Water Services • Com Hem • NTT DoCoMo • TeliSonera • Austin Energy

• Comcast • Opal Telecom • Telsource Corporation • Biwater

• Crossroads Wireless • Orange • Telstra • Bonneville Power Administration • Deutsche Telekom • P.T. Telekomunikasi • TELUS • Brookfield Power • Dish Network • Pegaso • Time Warner • Canadian Utilities • E-Plus Service • Polska Telefonia Cyfrowa • TNL PCS • Capital Power • Elektrobit • Portugal Telecom • Total Access Communications • CenterPoint Energy • Embarq • Primus Telecommunications • True Corporation • Centrica • EMC • Qwest Communications • TWTC • China Power International • EMCOR Development • Reef Networks • United States Cellular • • FASTWeb China Yangtze Power • SaskTel • Verizon • • France Telecom Chuden Kankyo Technos • SFR • VietNam Post and • • Frontier Communications Telecommunications Citizens Gas Corporation • Singapore Group Telecommunications • CLP Holdings • Huawei Technologies • Virgin Mobile • SK Telecom • Consolidated Edison • Hutchinson Whampoa • Vision Technologies • SmarTone • Constellation Energy • Hutchison Telecommunications • Vivendi Group Holdings • • Idea Cellular • Vodafone COPEL • Softbank • • Inmarsat • Wisconsin Bell Covanta Holding • Sprint Nextel • • KDDI • Xeta Technologies CPFL Energia • Sutherland Global • • Koninklijke KPN Unknown CPS Energy • Swisscom • • KT Corporation • Andersen Corporation Daesung Energy • T Systems • • Leap Wireless • Firestone Detroit Edison • T-Mobile International • Nordson • Direct Energy • Level 3 Communications • Taiwan Mobile • Sun Microsystems • Dominion Resources • Logica Nederland • TalkTalk Telecom Group • Toshiba • DONG Energy • M1 • Tele(TWO) • Whirlpool • Drax • Manitoba Telecom • Telecom Argentina Services Utility • DTE Energy • Telecom Corporation of • Maxis Communications New Zealand • Acea • Duke Energy • • Merchants and Farmers Telecom Italia • AES Eletropaulo • Duquesne Light Company Telephone • Telecom Malaysia • E.ON

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014 OSB Participant List by Industry

• EDP Renewables • Laclede Gas Company • Reliance Power • TXU

• Eletropaulo • Liaoning Electric Power • Reliant Energy • United Water Metropolitana Eletricidade de São Paulo • Louisville Water Company • RWE Aktiengesellschaft • Vattenfall Europe • Empresa Distribuidora y • Manila Electric Company • San Francisco Public • Vectren Comercializadora Norte Utility Commission • Mirant • Veolia Environment • Empresa Nacional de • Saskatchewan Power Electricidad • National Grid Corporation • Wesfarmers • Enbridge • • National Thermal Power Scottish and Southern • West Penn Power Energy • Enel Corporation Company • • NB Power Holding Sempra Energy • Westar Energy • Enel Green Power North • America • Nebraska Public Power Severn Trent • Xcel Energy • Enersis District • Shandong Electric Power • YTL Corporation • New York Power • ENMAX Authority • Shinko Kobe Power Waste Management/Environmental • Entergy • NextEra Energy • Sichuan Electric Power • Grupo Domos • EPCOR Utilities • NiSource • Southern Company • Sukleen • Essent • North China Grid • Southern Natural Gas Company • EVN • Northeast Utilities • SSE PLC • Exelon • NorthWestern Energy • State Grid Corporation of • FirstEnergy • NRG Energy China • • FirstEnergy Corp. • NSTAR Sunflower Electric Power • • FL OAO OGK-1 • OGE Energy SunWater • • Gamesa • Osaka Gas Taiwan Power Company • • Gas Natural SDG • Otter Tail Tanjong • • GDF Suez • OUC Tenaga Nasional • • GenOn Energy • Pacific Gas and Electric Tenaska Company • Georgia Power • Tennessee Valley • Pampa Energía Authority • Hawaiian Electric • TenneT Company • Panama Canal Authority • • Ho-Ping Power • Paranaense de Energia The AES Corporation • • Hong Kong and China Gas • Petróleo Brasileiro The Kansai Electric Power Company Company • PG&E • Hong Kong Electric • Toho Gas Holdings • Philadelphia Gas Works • Tohoku Electric Power • Huaneng Power • Powell Canada International • Tokyo Electric Power Company • Hyflux • Power South • Tokyo Gas • Jinhua Power Industry • PowerStream Bureau • Transalta Centralia • PPL Generation • Jusco • Progress Energy • TransCanada • Korea Electric Power • Puget Sound Energy • Transgrid

© 2014 APQC ALL RIGHTS RESERVED GENERATED ON 2/20/2014