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Nuestra Cultura American International Group, Inc. Reporte de Responsabilidad Social Corporativa 2015 Nuestra cultura La cultura de AIG, arraigada en nuestra visión, misión y valores, actúa como brújula que guía nuestras acciones como empresa comercial global y socialmente responsable. Aspiramos a ser la aseguradora más valiosa para nuestros clientes. Reducimos el miedo al futuro y empoderamos a nuestros clientes mediante nuestra experiencia en riesgos y nuestra solidez financiera. • Tenemos el valor de hacer promesas difíciles, y la integridad para cumplirlas. • Valoramos la diversidad de perspectivas que proceden de todas partes y personas. • Aprendemos y colaboramos para resolver los problemas de nuestros clientes. Portada: WindMW, un parque eólico de 288 megavatios en el Mar del Norte (Alemania). (Ver la página 6 para más información sobre las inversiones sostenibles de AIG). Nuestra misión –empoderar a los clientes mediante nuestra experiencia en riesgos y nuestra solidez financiera para reducir el miedo al futuro– es un punto clave para nuestras responsabilidades sociales corporativas y con el cliente. Peter D. Hancock Presidente y CEO Estimados colegas: El año pasado ha sido un año de enfoque y cambio para AIG. Hemos acerca de cómo seguimos avanzando en la sostenibilidad, ya sea dado pasos hacia la transformación de la compañía, pasos que nos harán mejorando nuestra propia eficiencia energética o invirtiendo en energías una empresa más esbelta, más rentable y más capaz de ayudar a nuestros renovables. Nuestra participación en los microseguros y como miembros clientes a manejar los complejos riesgos que enfrentan en un mundo de fundadores de la coalición Together for Safer Roads (Trabajando Juntos trastornos tecnológicos, convulsión económica y volatilidad política. por la Seguridad Vial), son también ejemplos de las diferentes maneras en que AIG contribuye al bienestar social más amplio. Sin embargo, incluso en medio de la adaptación y los cambios, hay algo que permanece intacto: el compromiso de AIG de ser una empresa Por último, ser un buen ciudadano corporativo significa cuidar de las excepcional y socialmente responsable. Esa razón de ser da fuerza a personas que trabajan para AIG en más de 80 países alrededor del nuestra visión, misión y valores como compañía, y refleja todo lo que mundo. En las siguientes páginas, conocerá los esfuerzos que hacemos hacemos día a día. para fomentar dentro de AIG una cultura diversa e incluyente, así como los diferentes programas que tenemos para promover el bienestar y el Estar a la altura de nuestra responsabilidad como buen ciudadano equilibrio entre el trabajo y la vida privada de los empleados. El reporte corporativo significa hacer un aporte positivo a las comunidades destaca el impresionante trabajo de nuestros diferentes Grupos de donde AIG tiene presencia comercial. Este reporte demuestra el Recursos de Empleados, que representan la vigorosa diversidad cultural poderoso impacto que ejercimos en el 2015 mediante la filantropía y de AIG. Esa cultura no solo hace que AIG sea un lugar verdaderamente los programas de trabajo voluntario de nuestros empleados. A lo largo participativo para trabajar, sino que nos acerca más a nuestros clientes en del año, 5,200 colegas de AIG de cerca de 40 países trabajaron más el mercado mundial. de 57,000 horas voluntarias en más de 330 proyectos comunitarios. Esa energía y ese compromiso se hicieron evidentes en el increíble trabajo que Durante nuestros más de 95 años de historia, AIG ha aspirado a ser hicieron los equipos de AIG para apoyar a las comunidades devastadas tanto un líder en el sector de seguros como una empresa socialmente por desastres naturales. Del mismo modo que nuestros clientes de seguros responsable. Tal como demuestra este reporte, hoy esa aspiración sigue pueden contar con nosotros cuando nos necesitan –con un pago de siendo esencial para nuestra visión, misión y valores como compañía, y USD 130 millones en siniestros cada día– nuestras comunidades también para el trabajo que desempeñamos cada día. pueden contar con nosotros cuando lo necesitan. Atentamente, Ser un buen ciudadano corporativo también significa conducir nuestro negocio con esmero y de manera ética, preocupados por nuestro impacto en la sociedad en general. AIG fue la primera compañía de seguros con sede en EE. UU. en hacer una declaración Peter D. Hancock pública acerca del cambio climático. En este reporte, se puede leer Presidente y CEO VISIÓN 1 Reducir el miedo al futuro El progreso ocurre cuando la gente se siente preparada para el futuro. Nuestras soluciones y experiencia en riesgos ayudan a mantener funcionando los engranajes de negocios y de la sociedad. Especialista de Mitigación contra Incendios Forestales de AIG, en el área de Montecito de Santa Bárbara, California. Preparación y respuesta frente a desastres AIG ayuda a los clientes a mitigar el riesgo antes de que ocurra La Unidad de Protección contra Incendios Forestales de AIG, un desastre, y apoya los esfuerzos de alivio y recuperación. cumplió el año pasado su décimo aniversario. El primer servicio de este tipo, esta unidad tuvo un éxito tal que condujo a que AIG creara AIG Travel las Unidades de Protección contra Huracanes y Protección contra AIG Travel ofrece soluciones de seguros de viaje y servicios Terremotos. de asistencia global tanto para viajeros turísticos como para personas en viajes de negocios. AIG celebró el aniversario de la siguiente manera: • Integrándose a la Asociación Internacional de Jefes de Respuesta a siniestros Bomberos para ayudar a los departamentos locales contra Manejar aproximadamente 600,000 siniestros nuevos al mes le da a incendios a implementar el programa “Ready, Set, Go!” AIG un profundo dominio en cuanto a riesgos. La compañía aprende [Preparados, Listos, Acción]. Haga clic aquí para conocer más. algo con cada siniestro pagado, tanto grande como pequeño, para • Ofreciéndose como voluntarios para rociar agentes ignífugos, un total de alrededor de USD 130 millones cada día laboral. Ninguna sin costo alguno, en los alrededores de espacios públicos compañía iguala el nivel de diversidad de siniestros que maneja AIG. vulnerables, tal como hacen especialistas de mitigación cada Seguros para clientes privados temporada. Los productos de Protección contra Incendios Forestales, • Patrocinando la Wildland Firefighter Foundation [Fundación de Protección contra Huracanes y Protección contra Terremotos, Bomberos Combatientes de Incendios Forestales], que ayuda a ayudan a los clientes al maximizar el nivel de preparación y las familias de los bomberos fallecidos en el cumplimiento del agilidad antes de que ocurra un desastre natural. deber, así como a bomberos heridos y sus familias. Respuesta frente a desastres Cuando un terremoto de una magnitud de 7.8 estremeció a Nepal en abril del 2015, AIG Travel y Seguridad Global de AIG formaron un equipo de respuesta ante crisis para ayudar a aproximadamente 100 clientes, y evacuaron a muchos de ellos desde lugares remotos, incluyendo el Monte Everest. “En una situación muy difícil”, expresó un asegurado, “el equipo de AIG tomó la iniciativa e hizo lo necesario para garantizar que nosotros regresáramos a casa sanos y salvos. No tengo cómo agradecerles lo suficiente por la increíble labor que hicieron". MISIÓN 2 Reducir el miedo al futuro Robert S. Miller, miembro de la Junta Directiva y ex presidente de la Junta Directiva de AIG (segundo de izq. a der.), se reúne con representantes de otras organizaciones del sector de seguros para lanzar una Incubadora de Empresas de Microseguros. "Los microseguros no solo son un negocio viable, sino que presentan una oportunidad única de atender a personas y pequeñas empresas que normalmente no tienen acceso a nuestros productos y servicios de categoría mundial". Kevin Hogan CEO de Seguros Personales Microseguros "En mi pueblo, todos vivimos de la caña de azúcar. AIG ofrece productos relevantes a la población de bajos ingresos Mi padre ha cultivado caña de azúcar toda su vida. cuyo medio de vida y pequeños negocios son más vulnerables a Lo que más temo es que mi cosecha sufra por un riesgos. La disponibilidad de microseguros es una contribución a las incendio o un deslizamiento de tierra. Es un seguro comunidades al respaldar el crecimiento de las pequeñas empresas excelente”, dijo un cliente de Yali, en el estado y la estabilidad financiera de las personas. colombiano de Antioquia, contando su historia sobre cómo él y su familia se han beneficiado con Blue Marble (Incubadora de Empresas de Microseguros) los microseguros de AIG Colombia. Durante el Foro Económico Mundial en Davos, Suiza, en enero del 2015, AIG se unió a otras siete organizaciones de seguros para lanzar una Incubadora de Empresas de Microseguros. Esta organización colaborativa con fines de lucro es la primera en su clase. El objetivo es aportar la experiencia y los conocimientos profesionales colectivos para ayudar a desarrollar el mercado de microseguros. Esta empresa está ahora registrada como Blue Marble y tiene un enfoque empresarial singular para encontrar maneras efectivas y eficaces de proporcionar soluciones de mitigación de riesgos a segmentos de la población faltos de servicios en todas partes del mundo. Cliente de Colombia habla sobre los microseguros de AIG. Productos de microseguros PERSONAS FÍSICAS ACTIVOS CANALES DE DISTRIBUCIÓN • Accidente personal •Hogar • Gobiernos • Cooperativas locales rurales • Dinero en efectivo por •Negocio día de hospitalización • Organizaciones • Instituciones •Ganadería no microfinancieras
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