Surrey Adult Care and Support Services Directory 2019/20

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Surrey Adult Care and Support Services Directory 2019/20 Surrey Adult Care and Support Services Directory 2019/20 The essential guide to choosing and paying for care and support In association with www.carechoices.co.uk Contents A message from Surrey County Council 4 Extra Care housing 53 Areas covered by this directory 5 Residential care 53 Connecting you to information and community Care homes checklist 57 support 5 Dementia care 60 Our starting point 5 Dementia services in Surrey 60 Access to wellbeing advisors 6 Residential dementia care 61 Five ways to wellbeing 6 Residential dementia care checklist 63 Staying healthy 7 Other specialist services 64 NHS Health Checks 7 Surrey Choices support for disabled people 64 Keeping active 7 Sensory Services by Sight for Surrey 64 Eating well 7 Mental health services 65 Alcohol: how much is too much? 9 Community Mental Health Recovery Services 65 Health advice for people with learning disabilities 9 End of life care 67 Leaving hospital 9 Paying for residential care 67 Reablement service 10 What will you have to pay for your care? 69 NHS Continuing Healthcare 10 Seeking financial advice 69 Staying at home 11 Support for people who are funding their own care 70 Support, information and advice 11 Running out of money 70 Community alarms and telecare 11 Essential information 71 Assistive technology checklist 13 Inspecting and regulating care services 71 Centres for the community 14 Safeguarding adults at risk 71 Meals services 14 Comments, compliments or complaints 72 Maintaining your home and caring for the Out of county care 73 environment 15 Equipment to make your life easier 16 Further help 73 Making life easier at home 17 How solicitors can help 73 Home care 21 Surrey Care Association Ltd 74 Home care agency checklist 25 Advocates can help 75 Home care providers 27 Tell Us Once 75 How we can help you meet your needs 48 Useful local contacts 75 Connecting you to the community 48 Care home listings 81 Short-term help 48 Index 108 Longer-term support 48 National eligibility criteria 49 Surrey County Council’s distribution of this publication does not constitute their support Planning your support 50 or recommendation of any of the products or Carers’ support 50 services advertised or listed within. All the listings in this publication are supplied by the Care Action for Carers Surrey 50 Quality Commission (CQC) and neither Surrey County Council nor Free digital resources for carers 51 Care Choices can be held responsible for any errors or omissions. Young carers 51 Respite care and short breaks 51 To obtain extra copies of this directory, free of Resource for those supporting disabled children 51 charge, call Surrey County Council’s Adult Social Care information and advice line on Housing options 53 0300 200 1005. Sheltered housing 53 Alternative formats This Directory is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 A message from Surrey County Council Welcome to the 2019/20 edition of Care and Support where you live Support Services in Surrey. This directory provides We are very fortunate in Surrey to have a huge essential information about the range of local care network of voluntary, community and faith and support available, how to access it and key organisations supporting residents in their local contacts for providers and other organisations that communities. This is alongside many independent can help you live well, safely and independently. care providers who can help residents who pay for their own care. You will find details in this Our ambition in Adult Social Care is to promote publication. Family members, friends, volunteers independence and wellbeing to enable residents to and informal groups and networks can often help live healthy, active and independent lives. We aim to people with practical support. do this by focusing on what is most important to the person, recognising their strengths and the networks Alongside this directory, the Surrey Information they have to help them stay connected to their Point website can help you to search online for communities. This is about enabling people to live local care and support options. Organisations and the lives they want and ensure they are at the centre networks can offer assistance with a wide range of decision making about their care and support. of services from transport to cooking, cleaning, shopping and leisure activities. Visit Our approach www.surreyinformationpoint.org.uk Our focus is upon helping people to build their independence and resilience. We are changing the Early help and prevention way we support people and are having more in- Within the council, we focus heavily on trying to depth conversations with residents when they first raise awareness of the way’s residents can manage contact us to understand more about them, their their physical and mental health and social care lives and their ambitions: needs before they are unable to do so. We will increasingly promote self-help and self-care, using • We will help residents to access information, a range of technologies and digital tools, as part advice and support in their community and family of our ‘prevention’ agenda. We will also promote to help themselves and each other. lifestyle behaviour services to improve people’s • We may provide some direct support for a short health, such as getting more active. period until a person’s independence grows. For example, regaining skills and confidence Paying for your own care after an illness or injury so they can do things for Residents paying for their own care and unlikely to themselves and stay independent. receive social care-funded support, can access our online information resources to help make informed • Some people may require longer term support choices. due to the complexity of their needs, but we will aim to reduce services over time with growing I would advise residents not to make decisions about independence. long-term care in a crisis or when a relative is in hospital. It is better to wait and assess what may be • We will ensure vulnerable people in our needed when someone is recovering, has regained communities feel safe. independence or has optimal mental capacity. • We want people to experience health, social care There are many options such as adaptations and community partners working together to and equipment to make support at home more meet their needs. affordable. Smart technology is also available to keep residents safe and independent. You can read more details about our approach in different sections of this publication. It is certainly recommended that you seek 4 Search for care at www.carechoices.co.uk to find support in your area independent financial advice before you make I encourage you to read through the publication to decisions on long-term care. understand more about the options available. To find out if you, or someone you are enquiring Simon White about, is likely to receive social care support, try our Executive Director of Health, online tools on the Surrey County Council website. Wellbeing and Adult Social Care For more details, see page 48. Surrey County Council Areas covered by this directory Home care providers 27 Buckinghamshire North West Surrey Care homes 81 Staines SPELTHORNE Greater London Care homes with nursing 85 Berkshire RUNNYMEDE Addlestone Esher EPSOM SURREY HEATH ELMBRIDGE & North East Surrey Camberley EWELL Woking Care homes 87 WOKING REIGATE & Care homes with nursing 91 BANSTEAD GUILDFORD Oxted Guildford Reigate TANDRIDGE Kent South West Surrey Dorking MOLE VALLEY Care homes 92 Care homes with nursing 95 Godalming WAVERLEY South East Surrey East Sussex Care homes 99 Hampshire West Sussex Care homes with nursing 105 Connecting you to information and community support Our starting point There are times when you may need extra support living in Surrey which provides you with to do everyday things. This could be due to age, information or puts you in touch with the best a health condition, disability or changing home organisation or service that can help you, or the circumstance, or you may be a carer in need of person you are enquiring on behalf of. some help or a break from caring. There are many local organisations who can provide help and often, Many residents are happy to seek options it is not Adult Social Care or the NHS who are best themselves and put arrangements in place, they placed to provide support. just need some tips or to be pointed in the right direction. We find that for a significant number of people who contact us, they simply want information or If you are online, you can complete an assessment advice. You can find help online immediately via on the Surrey County Council website and find out www.surreycc.gov.uk/adultsocialcare or if you quickly, at a time that suits you, if you are likely would prefer to speak to someone, you can call to qualify for Adult Social Care support and how our advice line on 0300 200 1005 or text much you might have to pay (see page 48 for more 07527 182861. This is a free service for everyone information). Visit www.carechoices.co.uk for further assistance with your search for care 5 You will also be signposted to their community with practical help such as keeping www.surreyinformationpoint.org.uk to access people company, helping with shopping, taking local groups and charities looking after members of them to the GP or hospital visits. Access to wellbeing advisors Social prescribing is a relatively new way of referring your GP when you visit.
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