COMMUNITY ENGAGEMENT January 2019 quarterly check-in All content is © Wikimedia Foundation & available under CC BY-SA 3.0, unless noted otherwise. CE QUARTERLY COMMITMENTS & SCORECARDS January 2019 quarterly check-in All content is © Wikimedia Foundation & available under CC BY-SA 3.0, unless noted otherwise. Annual plan programs Evolve our systems & structures Periophthalmus modestus (Shonai River) CC-By SA 3.0 Alpsdake CHECK IN TEAM/DEPT PROGRAM WIKIMEDIA FOUNDATION Jan 2019 Community Resources/CE CE: 1 [LINK] ANNUAL PLAN GOAL: A new ecosystem of resource allocation within Wikimedia that increases equity and adheres to our movement values What is your objective / Who are you working What impact / deliverables are you expecting? workflow? with? Through working on the LAST QUARTER movement strategy, our ● objective is to have Full team Participate in the Resource Allocation Working group, e.g. in movement funds are group discussions, commissioning research, etc. ● invested in a way that is: Continue team-level projects: ○ ● Aligned with the new Assess status quo of resource allocation including issues strategic direction of equity and access ○ ● Aligned with values of Draft external research benchmarking project sharing power, being NEXT QUARTER transparent, and being accountable Full team ● Present research projects results to Working Group from 1) stewards of status quo assessment, and 2) regulatory barriers movement resources ● Launch external research project ● Create medium-term plans ● Use analysis to draft funding priorities STATUS: OBJECTIVE IN PROGRESS CHECK IN TEAM/DEPT PROGRAM WIKIMEDIA FOUNDATION Jan 2019 Community Resources/CE CE: 1 [LINK] ANNUAL PLAN GOAL: Understand the medium to long-term impact of grants to better inform grantmaking decisions. What is your objective / Who are you working What impact / deliverables are you expecting? workflow? with? We are conducting an LAST QUARTER inquiry into the medium to ● long-term impact of WMF’s Project leads: Develop case studies of impact around Building grants, awarded in FY 14-15, Sati Houston Community and Diversity & Inclusion. Info can be found 15-16, 16-17 at m:Grants:Impact NEXT QUARTER This project will define the top 3-6 outcomes reported Project leads: Complete the project: by grantees, and highlight Sati Houston ● Publish final case studies on Free Knowledge Ecosystem them via case studies. ● Write recommendations for CR team to improve evaluation STATUS: OBJECTIVE IN PROGRESS CHECK IN TEAM/DEPT PROGRAM WIKIMEDIA FOUNDATION Jan 2019 Trust and Safety Strategy ANNUAL PLAN GOAL: To more effectively and efficiently deal with T&S threats What is your objective? Who are you working with? What impact / deliverables are you expecting? Improving the team’s LAST QUARTER capabilities to deal with ● Rebuilt inbox backend infrastructure threats to community T&S, L&E ● Rebuilt T&S server access documentation health and emergencies ● Compiled case review stats and prepare quarterly T&S effectively and workflows for data to compare to 16/17-17/18 metrics efficiently. ● Built event organizer resources ● Overhauled investigation approval process NEXT QUARTER T&S, L&E ● Compile case review stats and prepare T&S workflows for data to compare to Q1&Q2 18/19 metrics (EOQ) ● Provide CHI with customer case for T&S services in the reporting system frontend and support CHI on the URS (EOQ) ● Develop and implement improved event ban list sharing practices (EOQ) STATUS: OBJECTIVE IN PROGRESS CHECK IN TEAM/DEPT PROGRAM WIKIMEDIA Jan 2019 FOUNDATION Trust and Safety Strategy ANNUAL PLAN GOAL: To more effectively and efficiently deal with T&S threats What is your objective Who are you working with? What impact / deliverables are you expecting? / workflow? Overhaul the LAST QUARTER Friendly Spaces Policy for Wikimania - (New Goal) NEXT QUARTER Christel, Karen * Design and host a meta-wiki consultation (tentatively March) * Summarize feedback, and document on-wiki (2 weeks after closure) STATUS: OBJECTIVE IN PROGRESS CHECK IN TEAM/DEPT PROGRAM WIKIMEDIA FOUNDATION Jan 2019 Community Relations CE #11 ANNUAL PLAN GOAL: Set up a Contributor Relationship Manager (CRM) to better inform community engagement activities of WMF teams What is your objective? Who are you working with? What impact / deliverables are you expecting? Improve WMF’s LAST QUARTER efficiency and consistency interacting Initial conversations were started with Advancement with contributors, with (owners of the biggest CiviCRM instance known), Legal, a focus on diversity and Security, SRE and several CE teams. A very initial plan was emerging communities, drafted for internal review. Project proposals were through the creation of requested to two CRM consultancy companies. a CRM that meets key NEXT QUARTER stakeholder needs. Community Relations Discuss and agree with stakeholders the vision, scope, user stories and requirements of the CRM. Start working Project lead: Quim Gil on the implementation with a specialized contractor. STATUS: OBJECTIVE IN PROGRESS CHECK IN TEAM/DEPT PROGRAM WIKIMEDIA FOUNDATION Jan 2019 Community Relations CE #12 ANNUAL PLAN GOAL: To ensure that time-consuming requests are properly prioritized and resourced. What is your objective? Who are you working with? What impact / deliverables are you expecting? A process to assess and LAST QUARTER process efficiently requests addressed to Community Relations A first communication about this new process was sent to the Foundation or its the internal Foundation mailing list, asking for volunteer executives. Project lead: Keegan Peterzell. to form the working group. The participation of the Legal and Communication department moving forward was confirmed. NEXT QUARTER Community Relations Create a working group to run the process. Promote the new process within the Wikimedia Foundation for Project lead: Elena Lappen. awareness. STATUS: OBJECTIVE IN PROGRESS CHECK IN TEAM/DEPT PROGRAM WIKIMEDIA CE Services Infrastructure & FOUNDATION Jan 2019 Programs: ANNUAL PLAN Education + GLAM Programs Infrastructure GOAL: External and internal stakeholders can easily find useful and up-to-date information about GLAM, Library, and Education initiatives in the Wikimedia movement, and experience easy access to relevant documentation and other support materials. What is your objective / Who are you What impact / deliverables are you expecting? workflow? working with? Support the community to LAST QUARTER collect data about programs and their Education team 1) new logo for education and outreach revision launched impact. 2) 300% increase in social media engagement 3) initial data map cleanup completed 4) consultations with CR to inform grant support Support an online space or spaces where NEXT QUARTER stakeholders can easily find the information they Education team 1)Update data map & share for community input 2) Revise education grant need . support rubric and documentation 3) project brief completed for new education materials development for New Readers 4) Increase social media engagement by 50% STATUS: OBJECTIVE IN PROGRESS CHECK IN TEAM/DEPT PROGRAM WIKIMEDIA CE Services FOUNDATION ANNUAL PLAN Jan 2019 Programs/CE Infrastructure GOAL: A functional Program & Events dashboard to enable movement organizers to coordinate programs and to measure and report their outcomes What is your objective / Who are you working with? What impact / deliverables are you expecting? workflow? Contract with Wiki Edu LAST QUARTER for maintenance. Transition user support to Project lead: Alex Stinson, 1) Initiated a new maintenance contract with Wiki Edu 2) Programs team and Sam Walton Respond to user feedback for the P&E Dashboard; enlist community admins. community admins; improve Meta documentation; identify Support Contributors high impact needs and bugs. 3) Advised Contributors team team in prototyping of on event metrics tool prototype from Community Wishlist. alternative tooling. Create a resourced NEXT QUARTER framework and roadmap for future development of Project leads: Alex Stinson, 1) Continue maintenance support for P&E Dashboard 2) organizer tools Sam Walton Support development of Event Metrics via Community Tech 3) Begin evaluating Programs team needs for long term measurement of program areas. STATUS: OBJECTIVE IN PROGRESS CHECK IN TEAM/DEPT PROGRAM WIKIMEDIA FOUNDATION Jan 2019 Community Relations CE #11 ANNUAL PLAN GOAL: Document and promote best practices in community engagement and Wikimedia resources for communities What is your objective? Who are you working with? What impact / deliverables are you expecting? Help Foundation teams LAST QUARTER understand our communities and The activity related to this objective was postponed to the communicate effectively next quarter. with them NEXT QUARTER Community Relations Discuss and agree with stakeholders the vision, scope, location and initial table of contents of this documentation Project lead: Nick Wilson in community engagement. (T202929) STATUS: NEW OBJECTIVE CHECK IN TEAM/DEPT PROGRAM WIKIMEDIA Jan 2019 FOUNDATION Community Engagement Strategy ANNUAL PLAN GOAL: Support Community Engagement goals by meeting staffing needs and build out in preparation for 3-5 year plans. What is your objective Who are you working with? What impact / deliverables are you expecting? / workflow? Locate, hire and LAST QUARTER onboard Maggie; Lauren Miranda, * Continue chief search. Launched search for Manager of appropriate others in CE Community Development. Explore other hiring needs and personnel to meet scoped roles to expand capacity in events