Hardware Announcement May 31, 2001

New IBM IntelliStation Z Pro Models Feature Processor

Overview Get All the Facts At a Glance New models of the IntelliStation Z Technical advances and rigorous Pro deliver the reliability, scalability, testing combine to yield superior The new IntelliStation Z Pro and performance needed for the quality, reliability, and scalability. offers advanced expanding demands of your “Ask Engineering” and other technology, application e-business. These models feature e-services help ensure your compatibility, and system the new Intel Itanium processor to applications are performing reliability. Features include: tap into new opportunities as the first optimally. • Dual Intel Itanium 64-bit 64-bit processor in Intel Itanium 1 processor family. These models are Reliability processors at 800 MHz available as tower systems. • The highly reliable Intellistation Graphics subsystem: Feel the Power Z Pro 6894 systems feature a − Millennium G450 three-year limited warranty on parts − NVIDIA Quadro2 Pro • Dual Itanium processors at and labor. 800 MHz • High-performance 10K rpm Ultra 160 SCSI HDD • 133 MHz front side bus (2 x 1 MHz only measures microprocessor 133 MHz maximum data bus internal clock speed, not application • CD-RW drive speed) performance. Many factors affect application performance. • Integrated Ethernet • — 3 2 Copies of the IBM Statement of 100 MHz SDRAM 16 GB • capable Limited Warranty can be obtained by Tower models with eight slots, contacting your reseller or calling: nine bays, 800 W power supply, • AGP Pro slot (4x AGP) IBM. In the United States, call IBM and four fan zones at 800-772-2277. In Canada, call IBM • Choice of task-optimized 2D or 3D at 800-565-3344. • System hardware limited graphics adapters 3 Maximum memory may require warranty2 — three years, parts replacement of standard memory and on-site labor • Ultra 160 SCSI with optional maximum modules. Note: IBM may attempt to • CD-RW Key Prerequisites resolve the problem remotely Get the Big Picture before a technician is sent. Monitor and supported operating Your choice of graphics subsystem: system

• Performance 2D: Matrox G450 4x Planned Availability Date AGP dual output June 29, 2001 • Advanced 3D: NVIDIA Quadro2 Pro 4x AGP with 64 MB

This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.

IBM United States IBM is a registered trademark of International Business Machines Corporation. 101-160 Description System Software • No preloaded software The new IntelliStation Z Pro workstation delivers leadership technology, advanced industrial design, and • Device drivers and diagnostics CD-ROM that contains IBM quality, service, and support. PC-Doctor for IntelliStation Z Pro systems

General Product Attributes Refer to the Software Information section for a full list of software shipped with the IntelliStation Z Pro. • Intel Itanium microprocessor with 133 MHz front side Note: Applications and device drivers may vary from the bus speed (2 x 133 MHz maximum data bus speed) and retail version and may not include all functions and Explicitly Parallel Instruction Computing (EPIC) documentation. Not all applications are available technology separately; titles are subject to change. • 2 MB full-speed on-board L3 cache Compatibility, Service, and Support • Sixteen SDRAM DIMM sockets providing up to 16 GB of memory-addressing capability • Compatibility • AGP slot on system board that supports: − PCI − EIDE/SCSI − Matrox Millennium G450 Graphics Accelerator with − AGP 16 MB video memory − USB − NVIDIA Quadro2 Pro with 64 MB video memory − Serial port • Five 64-bit PCI/66 MHz slots, two 64-bit PCI/33 MHz For the latest information on software and hardware slots and one AGP 4x (Pro110) slot compatibility testing and certifications, visit: http://www4.pc.ibm.com/pwscompat • CD-RW drive • Manufactured to meet IBM high-quality standards • 18.2 or 36.4 GB 10K rpm Ultra 160 S.M.A.R.T. SCSI • Service and support: Three-year parts and labor, IBM HDD On-Site Repair • 800 W voltage-sensing power supply • Tower with eight slots, nine bays, and four fan zones Product Positioning • One 9-pin serial port, four USB ports, two 68-pin external U160 SCSI, RJ-45 (Ethernet) port The latest Intellistation Z Pro with dual Itanium processors • AC 97 audio, microphone in/out jacks represents a new level of reliability and scalability. The architecture and design, based on the 64-bit Intel Itanium • IBM 104-key keyboard and a three-button mouse processor, supports larger model and data manipulation to help you achieve the highest levels of productivity and Note: Refer to the Additional Product Attributes section creativity. The new Z Pro models offer more for more information. computational performance than the typical Pentium processors. Advanced Industrial Design The new Z Pro Itanium models support Linux and   6894 Minitower Model Microsoft Windows XP 64-bit Edition operating system (when available), providing a migration path for UNIX Expansion Bays: Nine expansion bays users. The price-to-performance ratio of the IntelliStation platform encourages more customers to migrate from • Three accessible 5.25-inch half-high bays (one with other UNIX platforms. CD-RW) • One accessible 3.5-inch slim bays The IntelliStation Z Pro Itanium offers a choice of graphics • Five internal 3.5-inch slim bays (one with HDD) to meet your specific needs. For 2D performance, the Matrox G450 4x AGP offers single or dual monitor support Expansion Slots: Eight expansion card slots at a cost-effective price. For those demanding applications that require advanced 3D graphics, the • One AGP 4x slot occupied with graphics adapter NVIDIA Quadro2 Pro 4x AGP with 64 MB is available. • Five PCI/66 MHz 64-bit slots of which one slot is used for Adaptec Ultra-3 160 SCSI adapter Its nine bays and eight slots provide plenty of room for • Two PCI/33 MHz 64-bit slots expansion. A powerful 800 W power supply provides • Six available slots power to spare for the most robust configurations. And with 100 MHz SDRAM ECC memory, expandable up to Fans: Four fan zones: 16 GB, you will not be short on memory. Trademarks • Zone 1 — Processor • Zone 2 — Memory IntelliStation is a registered trademark of International • Zone 3 — I/O Business Machines Corporation in the United States or other • Zone 4 — Exhaust countries or both. Pentium is a trademark of Intel Corporation. Refer to the Limitations section for slot availability and Microsoft is a trademark of Microsoft Corporation. card length restrictions. Windows is a registered trademark of Microsoft Corporation. UNIX is a registered trademark is a registered trademark of the Open Company in the United States and other countries. Other company, product, and service names may be trademarks or service marks of others.

101-160 -2- IBM US Announcement Supplemental Information

May 31, 2001

• 16 MB of 150 MHz DDR SDRAM Additional Product Attributes • Dual RAMDACs integrated into the video chip • Processor: Dual 800 MHz Itanium processors • Flash chip with the video POST and BIOS code • Memory: • Video port that supports various hardware multimedia − IntelliStation Z Pro 6894 systems support only PC upgrades 100 memory SDRAM • DDC2B monitor connector − The systems support up to 16 GB of memory The Matrox Condor chip is a 100% compatible superset − The IntelliStation Z Pro supports memory options of the VGA function, supports all VGA modes, and using 256 MB, 512 MB, or 1 GB SDRAMS RDIMS. contains all of the following advanced features. Memory must be added four at a time. Technical Capabilities Note: To achieve maximum memory capacities, standard memory replacement may be required • 64-bit, 150 MHz DDR SDRAM interface with the currently supported memory DIMMs • 300 MHz internal RAMDAC supporting up to 75 Hz available from IBM that offer the largest capacity. refresh rate at 1920 x 1440 • HDDs: • Second CRTC display output port capable of running − Maximum of five internally mounted Ultra 160 SCSI at 136 MHz (1280 x 1024 at 75 Hz) HDDs are supported. • Second port capable to drive a TV, second monitor, or − Maximum internal HDD capacities assume the flat-panel display replacement of any standard HDD and the population of all HDD bays with the largest • Integrated video subsystem on a chip including 2D, 3D, currently supported drives available from IBM. and video port − The maximum internal HDD capacities of 182 GB can be supported using five 36.4 GB 10,000 rpm • 66 MHz AGP 4x system bus interface with sideband Ultra 160 SCSI HDDs. address support and a request queue depth of 32 • • Graphics: Symmetrix rendering architecture implementation through AGP bus One AGP 4x slot supports only AGP-compliant graphics • AGP memory viewed as local video memory accelerators. These systems are shipped with AGP-compliant Matrox Millennium G450 or NVIDIA • Command list busmastering support for super-fast 2D Quadro2 Pro adapters. performance

• Operating system: • 256-bit DualBus internal data bus on the Condor chip • Systems are compatible with the Linux operating 3D engine that is OpenGL MCD and system and will be tested with Microsoft Windows Direct3D-optimized and contains the following XP 64-bit Edition (when available). Visit the IBM Web hardware features: site for additional details on compatibility. − 3D floating point setup engine − True alpha blending Hardware and Software Information − Specular highlighting − Vertex and table fogging Hardware Information − Double and triple buffer for smooth animations Monitors: IBM monitors supported by the IntelliStation − Optional 16- or 32-bit Z buffer for accurate depth Z Pro will be reflected in the compatibility report to be rendering made available to marketing and support channels when testing is complete. − Gouraud lighting for accurate lighting − Full scene antialiasing 2D Graphics − Texturing: capable of processing two textures in Matrox Millennium G450 AGP Video Adapter: This 2D/3D parallel, per-pixel trilinear filtered, perspective class video adapter is used in high-performance 2D corrected, video textures, compression (CLUT4, models. This adapter includes: CLUT8), and on-chip texture cache • Matrox Condor (MGA G450C) video chip − Color dither for crisp colors with a small amount of memory

This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.

IBM United States IBM is a registered trademark of International Business Machines Corporation. 101-160 − Zooming The NV15GL accelerates OpenGL geometry calculations • and complex raster drawing operations in hardware. The Video processor that includes the following hardware NV15GL can process over 30 million triangles per second features: and has a peak frame buffer bandwidth of nearly 6.4 GB − Vibrant color quality rendering using 32 bpp color per second. accuracy Technical Capabilities − Color space conversion (YUV to RGBxx) • Single short form factor AGP/ATX card − Hardware scaling with X and Y interpolation for high-quality video playback • AGP 4x Version 2.0-compliant − Chroma keying • NVIDIA NV15GL featuring: − Graphics overlay support for fast performance − Integrated geometry engine and raster engine in a single chip − Support for MPEG-1, video in/out, and TV tuner hardware upgrades − Microsoft Direct 3D hardware support • Very high resolution support up to 2048 x 1536 in single − OpenGL 3D hardware support monitor mode, 1280 x 1024 in dual monitor mode − 64 MB unified memory • Fastest 2D performance in the industry (WinBench99) − DVI-I and 15-pin d-shell monitor connector • Flashable video BIOS • 32-bit RGBa true color 2D and 3D acceleration • Multiple monitor and adapter support (up to four) in • OpenGL 1.2 ICD with extensions one system • OpenGL support • PC 99, AGP 2.0, VESA VBE V2.0, and DDC2B compliance • Compliant with Microsoft/Intel PC98 and PC99 recommendations • Advanced power management support (DPMS) • Video timings compliant with VESA DMT 1.0 and VESA • Complete plug-and-play support GTF 1.0 specifications • Multihead configurations are supported when either • DDC2B monitor support of the following Matrox Video adapters are installed in the system along with the Matrox Millennium G450 Display Modes: Analog Output AGP video adapter: − Matrox Millennium G200 SD PCI video adapter Maximum − Matrox Productiva G100 Multimonitor adapter Bit Refresh Resolution Refresh Rate (Hz) Depth Rate The Matrox Millennium G450 graphics adapter supports dual monitors. Analog monitors can be 320 x 200 60, 70, 72, 75 8, 16, 32 75 attached through the adapter′s 15-pin d-shell 320 x 200 60, 70, 72, 75 8, 16, 31 75 connectors. 400 x 300 60, 70, 72, 75 8, 16, 32 75 480 x 360 60, 70, 72, 75 8, 16, 32 75 Display Modes: The Matrox Millennium G450 supports the 512 x 384 60, 70, 72, 75 8, 16, 32 75 following screen resolutions and refresh rate. 640 x 400 70, 72, 75, 85 8, 16, 32 85 640 x 480 60, 72, 75, 85 8, 16, 32 85 Color Refresh Rate 800 x 600 60, 72, 75, 85 8, 16, 32 85 Resolution Bits (Hz) 1024 x 768 60, 72, 75, 85 8, 16, 32 85 1152 x 864 60, 72, 75, 85 8, 16, 32 85 640 x 480 32 60 to 120 1280 x 1024 60, 75, 85 8, 16, 32 85 800 x 600 32 60 to 120 1600 x 1200 60, 70, 75, 85 8, 16, 32 85 1024 x 768 32 60 to 120 1792 x 1344 60, 75 8, 16 75 1152 x 864 32 60 to 110 324 60 1280 x 1024 32 60 to 100 1856 x 1392 60, 75 8, 16 75 1600 x 1024 32 60 to 100 324 60 1600 x 1200 32 60 to 85 1920 x 1440 60, 75 8, 16 75 1920 x 1034 32 60I — HDTV 324 60 1600 x 1280 32 60 to 85 2048 x 1536 60, 75 8, 16 5 1920 x 1080 32 60 to 85 324 60

1920 x 1200 32 60 to 80 4 1792 x 1344 32 60 to 85 Requires a 16 MB frame buffer for the Windows desktop. 3D 1800 x 1440 32 60 to 80 applications generally require more than 16 MB. 1856 x 1392 32 60 to 75 1920 x 1440 32 60 to 75 Software Information 2048 x 1536 32 60 to 66 The new IntelliStation Z Pro models were tested for 2D/3D Graphics compatibility with the Linux operating system. These systems are not preloaded with an operating system. NVIDIA Quadro2 Pro (64 MB) Video Adapter: This 64 MB Microsoft Windows XP 64-bit Edition will be tested for graphics adapter is based on the NVIDIA NV15GL graphics compatibility when available. processing unit. The NV15GL is ideally suited for complex, graphically intense applications. Depending on the model, the following types of software are included with the system.

101-160 -2- • Microcode Mechanical Specifications: Dimensions/Weights Microcode is included in ROM on the system planar. • Width: 254.6 mm (10 in) Typically, this code cannot be changed without • Depth: 645.2 mm (25.4 in) changing the planar memory. However, some systems • Height: 457.2 mm (18 in) and microcode are designed to upgrade the code • Weight: through flash ROM. − 38.8 kg (84.0 lb) (minimum configuration) − 38.8 kg (84.0 lb) (maximum configuration) • Device drivers Electrical Power Specifications PC-Doctor Diagnostics (Watergate Software, Inc.): These • 800 W supply continuous diagnostic tools for isolating problems also provide • 110- or 220-V ac operation controlled by an auto sense information about your computer operating system design environment and installed features. Support • Built-in overload and surge protection documentation is built into the help system. • 100 to 127 (nominal) V ac; 50 to 60 Hz; 7.5 A (maximum) • 200 to 240 (nominal) V ac; 50 to 60 Hz; 4.0 A Education Support (maximum)

No self-study or classroom courses are available Ambient Air Temperature Specifications specifically for the IBM IntelliStation Z Pro. • System on: 10° to 35°C (50° to 95°F) at 0 to 2,134 m Call IBM Education and Training at 800-IBM-TEACH (0 to 7,000 ft) (426-8322) for education catalogs, schedules, and enrollments. • System off: 10.0° to 60.0°C (50° to 110°F) at 0 to 2,134 m (0 to 7,000 ft)

Publications Noise Level Specifications: Declared Acoustical Noise Emissions (idle mode): The following publications are shipped with the IntelliStation Z Pro. LWAd = 5.6 Bels

Part Note: The noise emission level stated is the declared Title Number (upper limit) A-weighted sound power level, in Bels, for a random sample of machines, typically configured and IntelliStation User′s Guide 24P2758 operating in idle mode (powered on, but no DASD IntelliStation Diagnostic CD 24P3025 read/write or other I/O activity). All measurements have Safety Information Publication 24P2989 been made in accordance with ANSI S12.10 and reported in conformance with ISO 9296. The IntelliStation Z Pro Installation Guide and Hardware Maintenance Manual, in U.S. English versions, are Equipment Approvals available from: • FCC — Certified to comply with Part 15 FCC Rules, http://www.pc.ibm.com/support Class A limits • ICES-003 — Canada Click , then the workstation family, and • NMB-003 — du Canada Online publications. • UL — UL 1950 Third Edition (U.S. legal — OSHA) • IEC 950 Second Edition with 1, 2, and 3 amendments • — — Technical Information CUL C22. No. 950 M93 Operating Environment Physical Specifications • Temperature: 10° to 35°C (50° to 95°F) • 18.2 GB4 36.4 GB Relative humidity: 20% to 80% • Ultra 160 SCSI Ultra 160 SCSI Wet bulb: calorific value: 700 Btu/hr (maximum configuration) • Formatted capacity 18.2 GB 36.4 GB Electrical power: 100 — 127 V ac, .51 kVA maximum • Average read seek 5.5 ms 5.5 ms Capacity of Exhaust: 35CFM (0.99 CMM) • time (typical) Noise level: 5.6 Bels Average latency 2.99 ms 2.99 ms Interface SCSI SCSI Hardware Requirements S.M.A.R.T. Enabled Enabled rpm 10,000 10,000 Monitors: IBM monitors supported by the IntelliStation Z Pro will be reflected in the compatibility report to be 4 GB equals one billion bytes when referring to HDD capacity; made available to marketing and support channels when accessible capacity may be less. testing is complete.

CD-ROM Specifications: CD-RW Software Requirements: The new IntelliStation Z Pro • Formatted capacity: 650 MB models were tested for compatibility with the Linux • Average access time: 110 ms operating system and will be tested with Microsoft • Data transfer rate: 2100-4800 KB/s (Mode 1) Windows XP 64-bit Edition (when available). A • Technology: Full constant angular velocity (CAV) documented compatibility report will be made available • Interface: EIDE to marketing and support channels when testing is • Buffer: 8 MB complete.

-3- 101-160 Systems Compatibility Report: The IntelliStation Z Pro − Power cord (U.S. and Canada — 110 V ac) has been tested for compatibility with the Linux operating − Keyboard, mouse system. These systems are not preloaded with any − IntelliStation User′s Guide operating system. Future operating systems will be − Safety Information Publication tested for compatibility when available. A documented compatibility report will be made available to marketing Security, Auditability, and Control and support channels when testing is completed. To view IntelliStation compatibility reports, visit: Improved Asset Protection: The IntelliStation Z Pro systems have two key focus areas: better system http://www4.pc.ibm.com/pwscompat security and better data protection. The IntelliStation Z Pro is equipped with a range of features that address For software not included in the compatibility test report, both of these focus areas. contact the manufacturer or place of purchase to validate compatibility. System security includes theft deterrence and detection of system tampering. Limitations The IntelliStation Z Pro supports the following security Memory: All memory DIMMs installed in a system must features: be of the same speed and installed in sets of four. • Cover key lock • Cover tamper detect switch Tower Systems • Secure fixed DASD • Power-on password Slot • Setup utility password (administrator password) • Boot sequence control 1 64-bit full PCI adapter Open slot (66 MHz) • Boot without keyboard or mouse 2 64-bit full PCI adapter Occupied with SCSI • Serial port I/O control adapter • Secure access openings (vents, louvers) 3 64-bit full PCI adapter Open slot (66 MHz) • Vital product data stored in on-board flash ROM 4 64-bit full PCI adapter Open slot (66 MHz) • Write protection control circuit for flash ROM 5 64-bit full PCI adapter Open slot (66 MHz) 6 64-bit full PCI adapter Open slot (33 MHz) To assist in security, system management, and asset 7 Full AGP Pro110 adapter Occupied with AGP management, the following system identifiers (vital graphics adapter product data) are provided: 8 64-bit full PCI adapter Open slot (33 MHz) • Machine type and model • Planning Information System serial number • Manufacturing identifier Customer Responsibilities: The IntelliStation Z Pro is Data protection helps ensure data integrity and prevents designated as customer setup (CSU). CSU allowance is its loss. The IntelliStation Z Pro has S.M.A.R.T. Analysis. one day. All models have S.M.A.R.T. HDDs to warn users and Cable Orders: Except for system power, keyboard, and network administrators when a hard drive failure may be mouse connections, there are no cabling requirements. imminent by measuring parameters such as rotation All cables are provided with the system unit, and the speed and head wear. In the case of predictable failures, instructions are provided as part of initial setup. you can avoid costly data loss by backing up data and replacing the HDDs. All SCSI models have an external Ultra 160 SCSI port to enable external Ultra 160 SCSI HDDs to be connected to The customer is responsible for evaluation, selection, and the system. implementation of security features, administrative procedures, and appropriate controls in application All SCSI models, including all SCSI AAP models, have systems and communications facilities. internal LVD cable to enable the installation of internal Wide Ultra 160 SCSI HDD. This is a 5-drop SCSI cable. Terms and Conditions Installability: The IntelliStation z Pro is designed to function in a vertical position. This product is available for purchase under the terms of the IBM Customer Agreement (ICA). Following the setup instructions, attach the keyboard and peripherals. Turn on the power. Setup is run after the IBM hardware products are manufactured from new parts, computer has successfully completed its initial self-tests. or new and used parts. In some cases, the hardware product may have been previously installed. The setup utility resides in ROM. In some instances, you will be prompted to run this utility, or you can invoke it Regardless, IBM warranty terms apply. by pressing the F1 key during memory POST. IBM Credit Corporation Financing: Yes The IntelliStation Z Pro has a universal power supply that operates with either 115 V or 230 V ac. The power supply To obtain copies of the IBM Statement of Limited has an auto sense design that automatically determines Warranty, contact your reseller or call IBM. In the United the correct operating voltage. All power supplies have States, call IBM at 800-772-2227. In Canada, call IBM at built-in overload protection and surge protection. 800-565-3344.

Packaging Warranty Period: System hardware — Three years on parts and labor • System unit (6894) • Hardware assembly package

101-160 -4- Warranty Service: IBM On-site Repair (IOR), 9 hours per provides convenient prepackaged offerings for warranty day, Monday through Friday, excluding holidays, service upgrades and maintenance services. next-business-day response. Refer to the Prices section for information on the Optional features initially installed with a professional availability of ServicePac offerings. workstation carry the same warranty as the system. If installed after the initial system installation, they carry For additional ServicePac information, visit: the balance of the system warranty or the optional feature http://www.ibm-svcpac.iws.ihost.com/sphome_r.htm warranty, whichever is greater.

International Warranty Service (IWS): IWS is available to Maintenance Service (ICA) customers who travel or need to move selected IBM products as identified by their four-digit IBM machine type Currently available maintenance services for existing ICA to countries where their product is sold and serviced by legacy contracts only. The preferred go-to-market IBM or an IBM authorized service provider. After you offerings are ServiceElect. However, ICA legacy register with the IWS office, IBM will issue an IWS contracts will still be available for current customers until certificate that will be honored wherever the specific IBM they are withdrawn. product is sold and serviced. During the original warranty period, customers will be provided service through the Alternative Service (Warranty Service Upgrades) service delivery methods available for their IBM product in the servicing country. Service procedures vary by IOR, 24 hours a day, 7 days a week, 4-hour average country, and some service and or parts may not be response5 available in all countries. Some countries have fees and restrictions that apply when service is provided. Maintenance Service For more information on IWS in the U.S. and Canada or • IOR, 9 hours a day, Monday through Friday, excluding to register your IBM product, contact IBM at 800-IWS-7426 holidays, next-business-day response (497-7426) or 248-740-1215. • IOR, 24 hours a day, 7 days a week, 4-hour average response objective5 Licensing: Programs included with this product are licensed under the terms and conditions of the IBM Mid-Range System Option: The 6894 is an eligible License Agreements that are shipped with the system. machine for the Mid-Range System Option of the ICA.

Maintenance Service — ServiceElect (ESA) Eligible Discount Type Three-Year Five-Year ServiceElect Statement of Work (SOW — Z125-5510) provides hardware warranty service upgrades, 6894 5% 5% maintenance, and selected annuity support services in one agreement. Corporate Service Option: The announced product is eligible for the Corporate Service Option of the ICA. Warranty Service Upgrade: During the warranty period, Warranty Service Upgrade provides an enhanced level Discount of service for an additional charge. This enhanced level Option Three-Year Five-Year of service provides a higher level of on-site service labor for all three years of the original warranty period. Parts Network 7% 7% are covered for three years by the original warranty. System 5% 5%

The following Warranty Service Upgrade options are Extended Maintenance Option: No available. • IOR/Exchange Services, 9 hours a day, 8:00 a.m. to Non-IBM Parts Support 5:00 p.m. (local time zone), Monday through Friday excluding holidays, 4-hour response objective5 Warranty Service: IBM is now shipping IBM machines with selected non-IBM parts that contain an IBM field • IOR, 24 hours a day, 7 days a week, 4-hour average 5 replaceable unit (FRU) part number label. These parts response objective are to be serviced during the IBM warranty period. IBM is covering the service on these selected non-IBM parts Maintenance Service as an accommodation to their customers, and normal • IOR, 9 hours a day, Monday through Friday, excluding warranty service procedures for the IBM machine apply. holidays, next-business-day response Warranty Service Upgrades and Maintenance Services: • IOR/Exchange Services, 9 hours a day, 8:00 a.m. to Under certain conditions, IBM Integrated Technology 5:00 p.m. (local time zone), Monday through Friday Services (ITS) services selected non-IBM parts at no excluding holidays, 4-hour response objective5 additional charge for machines that are covered under a warranty service upgrade or maintenance services. • IOR, 24 hours a day, 7 days a week, 4-hour average response objective5 IBM Service will provide hardware problem determination on non-IBM parts (adapter cards, PCMCIA cards, disk 5 Repair service includes a response objective and is not a guarantee. drives, memory. and so forth), installed within IBM systems covered under the IBM warranty service upgrade or maintenance services and provide the labor to replace  ServicePac for Warranty and Maintenance Options the failing parts at no additional charge. If IBM has Technical Service Agreements (TSA) with the The announced products may be eligible for ServicePac manufacturers of the failing part, or if the failing part is for warranty and maintenance options. ServicePac an accommodations part (a part with an IBM FRU label),

-5- 101-160 IBM may also source and replace the failing parts at no additional charge. For all other non-IBM parts, the customers are responsible for sourcing the parts, and installation labor will be provided at no additional charge, if the machine is covered under a warranty service upgrade or maintenance services.

IBM Hourly Service Rate Classification: One

Rental Offering: No

Field-Installable Features: Yes

Model Conversions: No

Customer Setup: Yes

Graduated Charges: No

Charges

Contact your IBM representative for charges information for this announcement.

Trademarks

IntelliStation and ServicePac are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Microsoft is a trademark of Microsoft Corporation. Windows is a registered trademark of Microsoft Corporation. Other company, product, and service names may be trademarks or service marks of others.

101-160 -6-