News Bulletin April June
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new mobile application would also make the filing and tracking of applications easier and hassle free. During the seminar, in his presentation, Senior NEWS BULLETIN Advisor Mr. Ejaz Ahmed Qureshi highlighted the fact that the role of Wafaqi Mohtasib was crucial amid challenges of governance and overburdened courts. He said that the Wafaqi Mohtasib accepts and investigates public complaints against any agency Issue 05 April - June 2019 with even one percent share of the government. This has widened the scope of its functioning. Furthermore, as per law, the Mohtasib disposes of a case within 60 days and an appeal within 45 days. Lately under Integrated Complaints Resolution Mechanism, public complaints pending with the agencies were automatically transferred to the Ombudsman’s Complaint Management Information System if these remain unresolved for 30 days or more. He also apprised the audience about the comprehensive reports compiled by the Mohtasib on various systemic issues of public interest including child abuse, state of prisoners besides setting up facilitation desks for overseas Pakistanis at international airports in Pakistan and release of Rs.44 million for destitute prisoners. Besides, a National Commissioner for Children has been appointed which serves to protect children’s rights until a Children Mohtasib office is instituted to address the complaints of children below 18 years. President of Pakistan Dr. Arif Alvi addressing a Public Awareness Seminar at Aiwan-e-Sadr, Islamabad and Inaugurating the The seminar was attended by a large number of New Website and Mobile App of Wafaqi Mohtasib Secretariat. participants from all walks of life. The Hon’ble President also presented shields to the two former PRESIDENT OF PAKISTAN DR. ARIF ALVI Federal Ombudsmen Mr. Justice (R) S. Usman Ali From Ombudsman ‘s Desk Shah and Mr. Imtiaz Ahmed Sahibzada. The Federal INAUGURATES NEW WEBSITE AND MOBILE APP Ombudsman Syed Tahir Shahbaz also presented a The provision of free of momento to the honourable President. cost justice at the very doorstep of the people President Urges Civil Society and Media to Highlight Positive has been one of the Image of Wafaqi Mohtasib foremost undertakings of the Wafaqi Mohtasib The Honourable President of Pakistan Dr He said that in the wake of rising yet Secretariat (WMS). Arif Alvi has said that historically only dangerous trend of misinformation, there However, despite the those nations have achieved glory which was a need for using the media for good work done over the stood against tyranny and injustices positive gains. The President went on to decades, a large portion prevalent in their societies. He was say that justice is a fundamental right of of the population is still addressing a gathering at a seminar and the people and advised the Ombudsman unaware about the role of launching ceremony of a revamped to use the tools of electronic, print and WMS in providing them website and new mobile application of social media to further his outreach and relief against Wafaqi Mohtasib secretariat. The highlight his decisions. maladministration of ceremony was held at Aiwan-e-Sadr on He pledged to lend his support towards hassle of travelling to the Mohtasib office to have federal government their voices heard. The users will also have the agencies and still does 2nd May 2019. liaising with Pakistan Electronic Media The President launched the interactive Regulatory Authority (PEMRA) and liberty and option of attending hearings at their not benefit from the home through video conferencing. The mobile app services offered by this Syed Tahir Shahbaz and mobile-friendly version of the encouraged television channels to also provides updates on the status of their institution.The The Federal Ombudsman Ombudsman’s website as well as Mobile dedicate their maximum airtime for complaints to users as well as allowing them to Honorable President of Application. The latter is especially social and public service messaging. view and download final decisions in their cases. Pakistan Dr. Arif Alvi also reiterated the importance of making designed to enhance the outreach of Earlier, in his welcome address, the To facilitate the public living in remote areas, the of general public knowledgeable about the jurisdiction and Federal Ombudsman in its bid to provide Wafaqi Mohtasib Syed Tahir Shahbaz, Outreach Complaint Resolution Program has also functions of Wafaqi Mohtasib and highlighting his role in public free and speedy justice against the announced that the current year would be been established through which complaints redressal. maladministration of federal government dedicated for public awareness. He said lodged by general public belonging to far-flung Accordingly, the Wafaqi Mohtasib Secretariat has embarked agencies. that the Wafaqi Mohtasib Secretariat had areas are heard closer to their towns and they do upon a media awareness campaign. This campaign especially not have to travel to major cities where the offices focuses on introducing modern technological tool for apprising While lauding the performance of received more than 70,000 complaints Wafaqi Mohtasib, the President said that against various federal government of Wafaqi Mohtasib are located. The complainants the public. A Facebook page and Youtube channels of Wafaqi are informed well in time by post as well as by Mohtasib Secretariat have been launched to create awareness the disposal of 99 percent cases within agencies during the year 2018 which SMS about the date and venue of hearings. amongest the general public through social media. In this 60 days and an implementation ratio of were collectively resolved by the head In this way, we are making all out efforts to make regard, the Honourable President has also inaugurated a Mobile 95 percent were remarkable office and 12 regional offices our presence felt for the poor and the voiceless. It App. The app gives the people the option of registering their achievements. He informed the audience functioning across the country. is hoped that our efforts will pave way for greater complaints while remaining in the comforts of their homes. In that less than one percent of the He informed the audience that a media awareness among the public about our institution future, new features will be added that will save them from the representations are made to the President strategy group had been formed to and ultimately lessen injustice in society. Cont...P/3 against the Mohtasib’s decisions which is highlight the achievements of Wafaqi testimony to his fair and just practices. Mohtasib. The revamped website and www.mohtasib.gov.pk Helpline: 1055 (General) & 1056 (Children) WAFAQI MOHTASIB SECRETARIAT’S NEWS BULLETIN April - June 2019 new mobile application would also make the filing and tracking of applications easier and hassle free. During the seminar, in his presentation, Senior Advisor Mr. Ejaz Ahmed Qureshi highlighted the fact that the role of Wafaqi Mohtasib was crucial amid challenges of governance and overburdened courts. He said that the Wafaqi Mohtasib accepts and investigates public complaints against any agency with even one percent share of the government. This has widened the scope of its functioning. Furthermore, as per law, the Mohtasib disposes of a case within 60 days and an appeal within 45 days. Lately under Integrated Complaints Resolution Mechanism, public complaints pending with the agencies were automatically transferred to the Ombudsman’s Complaint Management Information System if these remain unresolved for 30 days or more. He also apprised the audience about the The Hon’ble President Dr. Arif Alvi launching the revamped website & new comprehensive reports compiled by the Mohtasib on Mobile Application of Wafaqi Mohtasib Secretariat. various systemic issues of public interest including child abuse, state of prisoners besides setting up facilitation desks for overseas Pakistanis at international airports in Pakistan and release of Rs.44 million for destitute prisoners. Besides, a National Commissioner for Children has been appointed which serves to protect children’s rights until a Children Mohtasib office is instituted to address the complaints of children below 18 years. The seminar was attended by a large number of participants from all walks of life. The Hon’ble President also presented shields to the two former Federal Ombudsmen Mr. Justice (R) S. Usman Ali Shah and Mr. Imtiaz Ahmed Sahibzada. The Federal Ombudsman Syed Tahir Shahbaz also presented a The provision of free of momento to the honourable President. cost justice at the very doorstep of the people has been one of the foremost undertakings of the Wafaqi Mohtasib The Honourable President of Pakistan Dr He said that in the wake of rising yet Secretariat (WMS). Arif Alvi has said that historically only dangerous trend of misinformation, there However, despite the those nations have achieved glory which was a need for using the media for good work done over the stood against tyranny and injustices positive gains. The President went on to decades, a large portion prevalent in their societies. He was say that justice is a fundamental right of of the population is still addressing a gathering at a seminar and the people and advised the Ombudsman Syed Tahir Shahbaz, the Federal Ombudsman addressing the participants of unaware about the role of launching ceremony of a revamped to use the tools of electronic, print and Seminar at Aiwan-e-Sadr, Islamabad. WMS in providing them website and new mobile application of social media to further his outreach and relief against Wafaqi Mohtasib secretariat. The highlight his decisions. maladministration of ceremony was held at Aiwan-e-Sadr on He pledged to lend his support towards hassle of travelling to the Mohtasib office to have federal government their voices heard. The users will also have the agencies and still does 2nd May 2019. liaising with Pakistan Electronic Media The President launched the interactive Regulatory Authority (PEMRA) and The Federal Ombudsman Syed Tahir liberty and option of attending hearings at their not benefit from the home through video conferencing.