Commissioner’s Report 30 January 2019 About Transport for London (TfL)

Part of the Greater London Authority We are moving ahead with many of family led by Mayor of London Sadiq London’s most significant infrastructure Khan, we are the integrated transport projects, using transport to unlock authority responsible for delivering the growth. We are working with partners Mayor’s aims for transport. on major projects like Crossrail 2 and the Bakerloo line extension that will deliver We have a key role in shaping what the new homes and jobs London and life is like in London, helping to realise the UK need. We are in the final phases the Mayor’s vision for a ‘City for All of completing the Elizabeth line which, Londoners’. We are committed to when it opens, will add 10 per cent to creating a fairer, greener, healthier and central London’s rail capacity. more prosperous city. The Mayor’s Transport Strategy sets a target for 80 Supporting the delivery of high-density, per cent of all journeys to be made on mixed-use developments that are foot, by cycle or using public transport planned around active and sustainable by 2041. To make this a reality, we travel will ensure that London’s growth is prioritise health and the quality of good growth. We also use our own land people’s experience in everything we do. to provide thousands of new affordable homes and our own supply chain We manage the city’s red route creates tens of thousands of jobs and strategic roads and, through apprenticeships across the country. collaboration with the London boroughs, can help shape the character of all We are committed to being an employer London’s streets. These are the places that is fully representative of the where Londoners travel, work, shop and community we serve, where everyone socialise. Making them places for people can realise their potential. Our aim is to to walk, cycle and spend time will reduce be a fully inclusive employer, valuing and car dependency and improve air quality, celebrating the diversity of our workforce revitalise town centres, boost businesses to improve services for all Londoners. and connect communities. We are constantly working to improve We run most of London’s public the city for everyone. This means transport services, including the freezing TfL fares so everyone can afford London Underground, London Buses, to use public transport, using data and the Docklands Light Railway, London technology to make services intuitive and Overground, TfL Rail, London Trams, easy to use, and doing all we can to make London River Services, London Dial-a- streets and transport services accessible Ride, Victoria Coach Station, Santander to all. We reinvest every penny of our Cycles and the Emirates Air Line. The income to continually improve transport quality and accessibility of these services networks for the people who use them is fundamental to Londoners’ quality every day. of life. By improving and expanding public transport, we can make people’s None of this would be possible without lives easier and increase the appeal of the support of boroughs, communities sustainable travel over private car use. and other partners who we work with to improve our services. We all need to pull together to deliver the Mayor’s Transport Strategy; by doing so we can create a better city as London grows.

2 Commissioner’s Report Contents

1. Introduction 5

2. TfL Scorecard 6

3. Safety and security 8

4. H ealthy Streets and healthy people 16

5. A good public transport experience 30

6. N ew homes and jobs 42

7. Our people 46

8. Securing value and generating income 50

Commissioner’s Report 3 4 Commissioner’s Report This paper will be considered in public 1 Introduction

This report provides a review of major issues and developments since the Board meeting of 21 November 2018.

Commissioner’s Report 5 2 TfL Scorecard Period 9

Breakdown of scorecard measures categories: Safety and Operations: 25% Customer: 25% People: 25% Financial: 25%

Long-term objectives 2018/19 scorecard Period 9 Year-to-date Outcome Measure Actual Target Actual Target

Healthy Streets and healthy people (18%)

London’s transport Reduction in people killed or system will be safe seriously injured on the roads 26.7 ▀ 44.3 34.0 ▀ 45.4 and secure from 2005-09 baseline (%)1 Reduction in people killed or seriously injured on roads 54.1 58.7 57.7 58.0 from 2005-09 baseline ▀ ▀ (incidents involving buses) (%)1 Injuries on the public 872 936 8,134 8,266 transport network ▀ ▀ London’s streets will be Safety and Operational improvements used more efficiently 2,007 1,395 14,389 11,016 operations to sustainable travel ▀ ▀ and have less traffic (25%)

London’s streets will Number of London buses n/a n/a 6,000 n/a be clean and green that are Euro VI compliant2 ▀ More people will travel Healthy Streets n/a n/a 12 10 actively in London scheme assessment

A good public transport experience (17%) Tube excess journey time Journeys by public 5.66 5.01 4.61 4.53 transport will be fast (minutes) ▀ ▀ and reliable Average bus speeds (mph) 9.0 ▀ 9.0 9.2 ▀ 9.2

Public transport will Additional time to make 9.2 9.6 9.2 9.6 be accessible to all step-free journeys (minutes) ▀ ▀ Journeys by public Customer satisfaction Customers (25%) transport will (percentage of Londoners 49 49 49 49 be pleasant who agree we care about ▀ ▀ our customers) (%)

1. Reduction in KSIs: Measured in calendar years (YTD is January to Sept 2018). These are provisional estimates and may be subject to change. 2. Number of London buses that are Euro VI compliant: The full year target for this measure is 6,050 buses. There are no quarterly targets due to the unpredictability of when operators will offer new buses. The retrofitting programme is on track. 1. Reduction in KSIs: Measured in calendar years (YTD is January to Sept 2018). These are provisional estimates and may be subject to change.

6 Commissioner’s Report ▀ Achieved ▀ Partially achieved ▀ Not achieved

Long-term objectives 2018/19 scorecard Period 9 Year-to-date Outcome Measure Actual Target Actual Target

New homes and jobs (2.5%)

Transport investment The percentage of affordable will unlock the delivery houses we take to market in 40 ▀ 50 40 ▀ 91 of new homes and jobs the year (%)

Mode share (5%) 80% of journeys will be Improve sustainable Customers made by sustainable 1 of 3 3 of 3 mode share3 ▀ 1 of 3 3 of 3 (continued) modes in 2041 ▀

All MTS themes (7.5%) Deliver key investment All MTS outcomes 75 90 76 90 milestones (%) ▀ ▀ Open Elizabeth line Delayed On Delayed On central section ▀ track ▀ track People (25%)

A capable and Workforce representativeness engaged workforce – all staff (%) 69.9 ▀ 70.5 69.9 ▀ 70.5 representative – director/band 5 (%) 40.6 ▀ 46.6 40.6 ▀ 46.6 People of London (25%) 4 Inclusion index (%) 43 46 43 ▀ 46

4 Total engagement (%) 56 ▀ 57 56 ▀ 57

Financial (25%) Financial We are prudent and Net operating surplus (£m) 84 ▀ 38 369 ▀ 150 (25%) cover our costs 5 Investment programme (£m) 105 ▀ 156 1,207 ▀ 1,495

3. Sustainable mode share improvement: The walking survey is scheduled to take place in Q4. 4. Inclusion index/total engagement: These are the final results from the Viewpoint survey. The inclusion index result, though below target, is just above the floor target and slightly above last year’s result, and so rated amber. 5. Investment programme: This measure is rated amber as spend is behind target owing to rephasing rather than value engineering or other cost reductions. 4. Inclusion index/total engagement: These are the final results from the Viewpoint survey. The inclusion index result, though below target, is just above the floor target and slightly above last year’s result, and so rated amber. Commissioner’s Report 7 3 Safety and security

Croydon tram overturning were travelling on our network at this We are working urgently to implement all time. We also launched new posters, of the recommendations from the Rail distributed Oyster card wallets, and used Accident Investigation Branch following station signage, train indicator boards the tragic tram overturning at Sandilands and social media to convey this key in November 2016. message of staying safe to our customers in November and December. We are In response to Recommendation 3, now analysing the statistics from the regarding measures to automatically period to determine how effective these reduce tram speeds, on 14 December initiatives were. 2018 we awarded the contract for such a system to Engineering Support Group Workforce safety Limited, with full implementation On 23 November, we rolled out a new expected by December of this year. This safety video to all our maintenance is a complex and safety-critical control teams and will be briefing each of system, which means it has required them over the coming year on our key extensive feasibility and scoping work safety message of getting home safely before a contract could be let. We have every day. We are actively encouraging shared this work with other tram owners our staff to report all injuries and near and operators around the country to misses, with a focus on reducing the help them develop programmes for most significant injuries to staff and installing similar suitable systems to their contractors. We had fewer major injuries networks as soon as possible. compared to the previous financial year (less than one per cent of all injuries are In response to Recommendation major injuries). 6 regarding improving passenger containment, this month saw the Keeping people safe at roadworks start of the installation of the selected Between 2005 and 2017, 99 people were glazing option. We expect this to be killed or seriously injured in the vicinity completed in Spring 2019. of roadworks on our road network. Even if the works may not have always been Customer safety – London Underground the direct cause of these tragedies, no Over the Christmas period, there is death or serious injury on London’s roads traditionally an increase in the number is acceptable or inevitable. and seriousness of alcohol-related customer accidents on the network. We We have created a Temporary Traffic increased messages to our customers Management Handbook to provide about the importance of looking after guidance for traffic management themselves and others when they designers and work promoters on how

8 Commissioner’s Report We continue to work with the Roads and Transport Policing Command on Vision Zero to tackle illegal, dangerous and careless road user behaviour on our roads

to make roadworks safer. Poorly planned presented. Other innovative roadworks and designed roadworks can cause solutions funded by our Lane Rental unnecessary delays and in some cases, Scheme were also showcased, including unsafe conditions. The handbook will a cycle lane bridge plate, a low-gradient make our roads safer, in particular for footway ramp for wheelchair users, and vulnerable road users and help to unlock a pothole and crack repair system. the barriers to active travel faced by people who are visually impaired or who Operation Vision Zero use wheelchairs and other mobility aids. As part of our joint commitment with the Roads and Transport Policing Command There is already existing regulation (RTPC) to eliminate death and serious and legislation setting standards for injury on London’s roads by 2041, we ran temporary traffic management, but two weeks of enhanced enforcement we know more can be done to deliver of Operation Vision Zero from 12-23 safer and more accessible provision for November. Operation Vision Zero everyone. We held a summit for industry targeted illegal, dangerous and careless works planners, traffic management road user behaviour. designers, assessors and inspectors, where an overview of the handbook was

Commissioner’s Report 9 Our Safer Travel at Night operation returned over the Christmas period to help Londoners using taxis and private hire vehicles get home safely

10 Commissioner’s Report During the operation, 700 officers Operation Safer Travel at Night were deployed to 132 of the Capital’s roads From 3-22 December, Operation Safer from the afternoon to early evening – the Travel at Night (STaN) returned to help peak period for collisions resulting in keep London safer over the Christmas serious injury or death. Officers enforced and New Year period, with a programme against offences such as speeding, mobile of integrated activities aimed at reducing phone use, drivers and passengers not the risk of sexual offences, especially for wearing seatbelts, close passing and Londoners using taxis and private inconsiderate driving. They also carried hire vehicles. out activities focused on cycle safety. Our Taxi and Private Hire Compliance Over the two weeks of action, 4,758 Officers were deployed to support the offences were dealt with by on-street STaN campaign by engaging with the officers. Some of the offences dealt public and taking enforcement action with were: against illegal and bogus drivers. Our policing partners in the MPS and City of • 176 drivers were arrested for offences London Police carried out intelligence-led including drink and/or drug driving, patrols, stopping and checking vehicles dangerous driving and driving while and drivers through the night to keep disqualified our customers safe. MPS officers were also mobilised to promote the campaign • 507 drivers were reported for mobile across all of London’s 32 boroughs. phone use Crime and antisocial behaviour • 654 drivers were speeding on public transport On 20 December, we published our • 559 were driving without insurance Q2 2018/19 crime and incident statistics which covered the period between • 1,394 offences were for vehicles with July and September 2018. While public mechanical defects transport in London continues to be a relatively safe and low-crime Officers also dealt with 519 cycling environment, overall the level of all offences such as running through red transport-related crime in Q2 2018/19 lights. Our enhanced approach with the increased by 0.9 per cent when compared Metropolitan Police Service (MPS) as with Q2 2017/18 (72 more offences), and part of Vision Zero includes persistent the rate of crime increased to eight targeting of high-harm drivers – those crimes per million passenger journeys. drivers with multiple offences who are a constant danger on the Capital’s roads.

Commissioner’s Report 11 Measures have been put in place to deal With the BTP, MPS and City of London with the increase in violence and serious Police, we are continuing with Project public order offences reported on Guardian, a partnership initiative to London Underground (LU), DLR and the increase confidence in reporting sexual London Overground networks. The rise offences on London’s public transport is largely due to an increase in passengers system, reduce the risk of becoming reporting offences such as pushing and a victim, challenge unwelcome sexual shoving, altercations and threats made, behaviour and target offenders. As particularly at busy commuter times expected, there has been an increase in when services are at peak capacity. the number of sexual offences reported The British Transport Police (BTP) has to the police on our transport network. reported that over the last 12 months it has seen a 60 per cent increase in Theft, primarily pickpocketing of the use of its texting service, with no wallets and smartphones, remains a reduction in other reporting channels challenge and we always experience a due in part to the success of the security spike in reported theft in the run-up campaign, ‘See it. Say it. Sorted’. We to the Christmas period. Most theft is remain determined to create a travelling organised by criminal gangs targeting our environment that is safe for our network. The BTP and MPS are working customers and staff. together to tackle this organised crime through the deployment of plain-clothes We are taking concerted action to officers and other undercover tactics, improve the visibility of policing, such while maintaining high levels of visibility as organising joint operations with the and engaging with the public on simple MPS and our operational staff, such as theft risk reduction measures in hotspots Operation Dustin, which is a revenue- such as Stratford and stations close to led operation. We are also taking part in Oxford Street. a Neighbourhood Plus trial, alongside the BTP based in 11 central London The BTP ran an enhanced programme stations at main rail terminals, to combat of activity from 12 November up until the issues such as antisocial behaviour. New Year to reduce alcohol-related We continue to manage travel demand problems on our network. A mixture and communicate with Londoners to of additional plain clothes and uniformed discourage such activities. armed officers were deployed at key stations including Oxford Circus, Marble Arch and Hyde Park. There were also a

12 Commissioner’s Report number of mobile operations underway, The BTP carried out seven operations with uniformed officers policing the on our network during November and Underground from Bond Street to Bank December, with 96 persons searched (Central line) and Oxford Circus to Green by the police, resulting in 11 arrests. Park to Holborn (Victoria and Piccadilly As a result of stop and search powers, lines). A number of announcements were a number of criminals with an extensive recorded to complement this BTP activity list of offences have been searched and to remind people not to travel with open subsequently charged. This important alcohol bottles and cans. work will continue this year.

Tackling knife crime in the Capital Direct Vision Standard Tackling knife crime and serious youth Work continues on delivering the Mayor’s violence is one of the Mayor’s highest commitment on road safety. In addition priorities. We are working with the to investing record sums in our main Mayor’s Office for Policing and Crime cycle ways and Quietway networks, we (MOPAC) to support the London-wide are also improving safety for cyclists campaigns to tackle violence, and we are by setting higher standards for heavy determined that public transport remains goods vehicles (HGVs) coming into safe for all, particularly young people, London through our ambitious Direct in the Capital. To support the Mayor’s Vision Standard (DVS). The European efforts, we have seconded 120 officers Union raised no objection to the from the RTPC to the MPS Violent scheme allowing us to continue with Crime Taskforce until March. Our police implementing the scheme. The DVS will partners in the MPS and BTP carry out allow for better detection of cyclists regular patrols and sweeps to keep knives on our road network and help continue and weapons off our network. the trend of reducing those killed or seriously injured in London. The RTPC ran Operation Winter Nights, a knife reduction operation from 3-13 We are also investing in technology December. During this period, officers to ensure that the road space permit conducted 295 stop and searches, and process is as straightforward as possible 441 weapons sweeps including seizure so we do not overburden our vital road of a loaded hand gun, and made 132 haulage industry. Although we have arrests. Officers from the RTPC are also consulted on these proposals in the continuing work on Operation Venice, past, as the scheme has developed we targeting moped-enabled crime. want to share more detail on how it will

Commissioner’s Report 13 work in practice. We are encouraging all Office of Rail and Road v. interested parties to visit our website and (1) London Underground Ltd and have their say before consultation ends (2) Balfour Beatty Rail Ltd on 18 February. The Office of Rail and Road (ORR) issued criminal proceedings in the Magistrates’ DLR ambassadors offer travel safe Court against London Underground Ltd training for mobility scooter and (LUL) and Balfour Beatty for a breach wheelchair users of section 3(1) of the Health and Safety On 28 November, we announced at Work etc. Act 1974. The prosecution that free advice and training is concerned an incident on 4 June 2016 being offered to mobility scooter when a crane controller (a third and wheelchair users as part of party contractor) working on track the Docklands Light Railway (DLR) improvements was crushed between Community Ambassador programme. a road-rail vehicle and the platform edge at Whitechapel station and suffered Run by KeolisAmey Docklands, which severe life-changing injuries. operates the DLR, the voluntary scheme will help mobility-impaired passengers LUL and Balfour Beatty pleaded guilty stay safe while travelling, as well as boost and the sentencing hearing took place their confidence and independence when on 29 November at Snaresbrook Crown out on the transport network. Court. The sentence was handed down on 3 December. Having taken The Community Ambassador into account the level of responsibility programme also includes liaising and mitigating factors, LUL was fined with the local community through £100,000 and Balfour Beatty was fined schools, community groups and local £333,000. Each company was also businesses to provide travel advice and ordered to pay £30,000 towards the assistance. Ambassadors have accredited costs of the prosecution. accessibility training and work closely with charity organisation Whizz-Kidz, The investigation into the incident at which supports wheelchair users aged Whitechapel recognised that there were 2-25 years to develop their skills. shortcomings in the planning of vehicle movements from their stabling point to the worksite. A revised procedure was implemented removing the need for anyone to walk with the road-rail vehicles. Since its implementation, there have been no further incidents.

14 Commissioner’s Report A new ‘travel safe’ voluntary scheme has been introduced to help mobility impaired passengers on the DLR to travel more safely

Commissioner’s Report 15 4 Healthy Streets and healthy people

Cycling action plan and off-putting – especially for those On 17 December, the Mayor launched the new to cycling. It is also in line with Cycling action plan in Enfield. The Mayor best practice from the world’s top was joined by Will Norman (Walking and cities for cycling. Cycling Commissioner), Heidi Alexander (Deputy Mayor of London for Transport), The plan also includes the world’s Gareth Powell (Managing Director – largest Cycling Infrastructure Database, Surface Transport) and Nesil Caliskan which we will launch this year. This is (Leader of Enfield Council) to launch a comprehensive digital record of all the plan, which sets out how we will cycling facilities on the streets of the work with boroughs, businesses and Capital, and will lead to an image change communities across London to enable for the accuracy and quality of cycling more Londoners to cycle everyday data in London. The data will have a range journeys in the next five years. The of applications including personalised actions in the plan are aimed at breaking journey planning and information about down the main, evidence-based barriers on-street cycle parking, and will be made to cycling in the Capital, and will help us available to everyone, free of charge, achieve our target of 1.3 million cycling through our open data platform. The journeys in London every day by 2024. plan also references our new Healthy Streets Activation Programme, which We will work with the boroughs to details how we are investing £5m each implement the most significant expansion year to encourage more Londoners of the London-wide cycle network in to use the growing cycle network for the city’s history, with more than 450km everyday journeys, along with further of new routes planned for delivery by investment in community grants and 2024. These routes will be delivered to cycle training. meet new quality criteria, which focus on addressing the factors that put people East-West Cycle Highway off cycling, such as volume and speed Work continues on the remaining of traffic, and interaction with HGVs. non-core parts of Cycle Highway The plan also sets out the evolution of East-West. Handover of West and South the branding of the London-wide cycle Carriage Drive to The Royal Parks is network into a single system. scheduled for late January 2019, whilst detailed design work for North Carriage This change comes after listening to Drive has begun with build due to feedback from Londoners on the current commence in January 2019, subject descriptions, which can be misleading to works licence and approvals. Handover

16 Commissioner’s Report Our Cycling action plan includes plans for the world’s largest cycling infrastructure database

to Westminster City Council is planned completed in December. The construction once final anti-skid works at Buckingham programme and traffic management Gate and Lancaster Gate are completed designs are also progressing well. in March. Main construction works at Trinity Square were completed on 30 Cycle Highway 9 October 2018. The final resurfacing works The concept design for Cycle Highway 9 were completed on 5 December. is progressing well. Following the public consultation held in late 2017, a number Cycle Highway 4 of amendments were made to designs Following the Cycle Highway 4 public for Kew Bridge, Duke’s Avenue and consultation in late 2017 and publication King Street. As a result of these changes of the Consultation Report in March 2018, a further localised public consultation the Response to Issues Raised Report is necessary on parts of the proposed was published on 12 December 2018, with route and will commence at the construction work planned to start this start of February 2019. Subject to the summer. The detailed design has been consultations, construction work progressing well, with draft detailed is planned to start on the route in designs for two out of the five sections summer 2019.

Commissioner’s Report 17 A record-breaking 10.5 million journeys were made in 2018 on Santander Cycles

Cycle Highway 11 Improvements to the scheme in 2018 Following a court hearing on include an expansion to Brixton in 6 September 2018, a judgement was given February, with seven new docking on 13 September and an order granted stations and 200 new bikes contributing preventing us from starting construction 43,500 hires to the scheme. The new works at Swiss Cottage. An application docking stations mean that the scheme for permission to appeal to the Court of now covers areas of London from Brixton Appeal was filed on 11 October 2018 and in the south to Camden in the north, consideration is being given to next steps and Hammersmith in the west to Queen for progressing the route. Elizabeth Olympic Park in the east.

Cycle Hire achieves record-breaking year Following an upgrade project in mid- Santander Cycles achieved a further November, customers using the cycle record-breaking calendar year with more hire scheme are able to use contactless than 10.5 million journeys made in 2018. payment cards to hire cycles for the first There was an average of 29,500 hires each time. The introduction of contactless day last year, the highest daily average payment means the hiring process at since the scheme started in July 2010. the scheme’s terminals is now much In total there have been more than more straightforward. 77 million journeys since the scheme was launched.

18 Commissioner’s Report Future cycling routes We have constructed 112km and have Good progress continues to be made a further seven kilometres under with the design of improvements construction of the proposed 250km between Acton and Notting Hill Gate network of Quietway routes through (formerly Cycle Highway 10). On the inner and outer London. outer section between Acton and Wood Lane, detailed design will be completed The Mini-Holland programme involves in January with construction planned, 98 infrastructure schemes and five subject to approvals, for spring 2019. On behaviour change schemes across three the inner section between Wood Lane outer London boroughs – Waltham and Notting Hill Gate, traffic modelling Forest, Enfield and Kingston. Thirty-two of the concept design when completed of the 103 Mini-Holland schemes are now prior to public consultation in the spring. complete, including the A105 Green Lanes scheme, a five-kilometre protected cycle Work continues on a number of major route linking Enfield Town to Palmers new routes, identified in the Strategic Green. Initial post implementation Cycling Analysis (2017) report. The first monitoring of the A105 Green Lanes two are planned to go to consultation scheme has shown a 52 per cent rise publicly in spring 2019 on proposals for in cycling along this route compared improvements between Camden and to surveys undertaken in 2016. Further Tottenham Hale and between Hackney schemes currently under construction and the Isle of Dogs. A number of include segregated cycle routes on subsequent routes will be consulted Wheatfield Way in Kingston, on the A1010 upon later in the year, including in Enfield, and on Lea Bridge Road in Dalston to Lea Bridge and Greenwich Waltham Forest. Additional schemes are to Woolwich. going through design and consultation, including a number of Quietway links and Mini-Hollands, Quietways and Enfield’s Quieter Neighbourhoods. Central London Grid We continue to make good progress Rapid electric vehicle charging on the Mini-Hollands, Quietways and To support the growing number of Zero Central London Grid programmes, with a Emission Capable (ZEC) taxis and the focus on completing and opening whole wider take-up of electric vehicles, we or significant sections of these routes. continue to build a network of rapid charge points across London. The total number of charge points across London

Commissioner’s Report 19 is now 153, which is a major step towards 2022, and offering support for a limited our target of 300 rapid charge points number of LPG conversions for Euro 5 by December 2020. At present, there taxis which, though younger, emit high are slightly more than 1,000 ZEC taxis levels of NOx. licensed in London. Of the 153 rapid charge points that have been installed, Low Emission Bus Zones go live 64 are currently dedicated to taxi use. We are more than half-way towards the We are also developing the designs for rollout of 12 Low Emission Bus Zones two hub sites; one in Greenwich and the in London following the launch of five other in the City of London. The hubs more clean corridors, bringing the total will consist of a cluster of rapid charge in place to seven. These busy roads are points to support both taxi and public now served only by the cleanest diesel electric vehicle users. buses which emit a fraction of the most harmful tailpipe emissions. The zones To enable the growth of the rapid charge have a positive effect on air quality even point network, we continue to work with before they have been fully completed the London boroughs to encourage and as each bus that is upgraded through support the delivery of charge points on the conversion process is put straight local roads. In October 2018, the London into service, reducing emissions on the Councils’ Transport & Environment corridor. The Mayor formally launched Committee endorsed a directive for all these five new zones in Camberwell on boroughs to identify 20 possible sites for 15 November. The zones run between: rapid charging points by January 2019. To date, 11 sites have been installed • High Road and Green Lanes through this process. • Camberwell and New Cross In order to help remove the most polluting vehicles from the taxi fleet, • Wandsworth and St John’s Hill we have reviewed and restructured the taxi delicensing scheme, with tiered • A12 Eastern Avenue and payments at twice the previous level Homerton Road and top payments of £10,000. The new payments have attracted a lot of interest • Edgware Road Kilburn and Maida Vale from individual cab drivers and we are confident that this will accelerate This follows the launch of the first zones the shift to the new ZEC taxis. We will in Putney High Street and the route also shortly be consulting on gradually between Brixton and Streatham and is reducing the taxi age limit to 12 years by part of a much larger upgrade of all buses

20 Commissioner’s Report Our Ultra Low Emission Zone is on track to be in place from 8 April this year

in the 9,000-strong fleet between now The core software build and the majority and 2020. More than 60 per cent of diesel of testing of the systems to allow us to buses are already at this ultra-clean operate the ULEZ is now completed. engine standard and the rest will follow We will be carrying out final system through a combination of retrofitting or performance checks and staff training by replacement with new vehicles over the 31 January. The installation of more than next couple of years. 300 warning signs at the zone boundary has begun and will help raise awareness Ultra Low Emission Zone of the scheme. We continue to advertise To help improve air quality, an Ultra Low the scheme via multiple communication Emission Zone (ULEZ) will be in place channels to help raise driver awareness. in central London from 8 April this year. Most vehicles including cars and vans The Mayor announced last month a £23m will need to meet new, tighter exhaust scrappage scheme funded by London’s emission standards (ULEZ standards) or business rates to help micro-businesses pay a daily charge to travel within the replace non-compliant vans ahead of the area of the ULEZ. The ULEZ will operate introduction of ULEZ in central London. 24 hours a day, seven days a week within We are aiming to launch the scheme early the same area as the current Congestion next month. Charging zone. The Mayor is also calling for government to match fund this so the scheme can be expanded.

Commissioner’s Report 21 Amendments to the Congestion and its associated problems, such as poor Charge and ULEZ schemes and air quality, and is expected to reduce tackling taxi emissions the number of private hire vehicles A package of measures have been circulating in the Congestion Charging introduced to reduce air pollution and Zone by up to 8,000 a day. The proposal congestion in central London. was supported by the majority of respondents to the consultation. Following a public consultation that received more than 10,000 responses, The new package of measures being the changes to the Congestion Charge proposed to tackle taxi emissions and include the replacement of the ULEZ support drivers switching to new ZEC discount with a new phased Cleaner taxis includes: Vehicle Discount (CVD) that will incentivise only the cleanest vehicles • An enhanced delicensing fund, to drive in central London. providing up to £10,000 for drivers who trade in their older, dirtier In the first phase, only ZEC vehicles vehicles early; will be exempt from the Congestion Charge from 8 April 2019. The restrictions • A £2.5 million fund to help drivers will tighten further in October 2021 to of newer Euro 5 taxis to convert to support the Mayor’s ambition for zero- much cleaner LPG fuel; emission road transport by 2050, with only pure electric vehicles qualifying for • A consultation early next year on the discount. The discount will expire in a phased reduction in maximum taxi December 2025. age limits for the dirtiest vehicles from 15 years to 12 years by 2022. Private hire vehicles that do not meet the CVD standard or are not wheelchair This will help ensure the Mayor is on accessible will also be discouraged track for reducing taxi emissions by from driving in central London with the 65 per cent in 2025 to protect the health removal of their exemption from the of Londoners and coincide with the Congestion Charge on 8 April 2019. delivery of 150 rapid-charge points and This change will help reduce congestion grants of £7,500 to help taxi drivers to and, combined with the start of ULEZ switch to electric as soon as possible. next April, will ensure further action is There are now slightly more than 1,000 taken to clean up the private hire fleet. ZEC taxis in the fleet. This change will help tackle congestion

22 Commissioner’s Report ULEZ expansion Safer Junctions The ULEZ expansion project involves In April 2017, the Safer Junctions list the expansion of the central London was produced highlighting the 73 most ULEZ to the North and South Circular dangerous junctions on our road network Roads. Following a public consultation, (defined as those with the highest the Mayor announced the expansion vulnerable road user collision rates scheme on 8 June for delivery in October between 2013 and 2015). We have now 2021. A feasibility study is in progress to completed work at 27 of these junctions understand the options for delivering and mitigation measures have been the systems and services. Work is well introduced to reduce road danger. We underway to support decisions on the are currently undertaking a review of delivery strategy in January, ahead of a the completed projects to ensure that recommendation to our Programmes and they have been successful in reducing Investment Committee in March 2019. collisions. We are taking the remaining 46 schemes through design, with 15 of Changes to the Congestion Charge these scheduled for full improvement On 17 December, the Mayor announced work by spring 2020. that we would proceed with proposed changes to the Congestion Charge, Old Street including removing the exemption The initial stages of construction works for private hire vehicles (PHVs), and started on 19 November as planned at introducing a new, phased Cleaner Old Street roundabout, with the main Vehicle Discount. Removing this works due to follow in May. As well exemption is expected to reduce the as improving safety at this critical and number of PHVs entering the Congestion busy junction, the project will transform Charging Zone during charging hours the area. Key features will include the from more than 18,000 a day to around removal of the gyratory system, the 10,000. Wheelchair-accessible PHVs will creation of a large public space, new retain the exemption. and improved pedestrian and cycling facilities, as well as new entrances to Meanwhile, the new Cleaner Vehicle Old Street Underground station. Discount will apply only to plug- in hybrids during the first phase, and to full electric vehicles in the second phase in 2021, before being discontinued in 2025. The changes to the Congestion Charge will take effect in April, alongside ULEZ.

Commissioner’s Report 23 Highbury Corner King’s Cross Construction is progressing well for Safety improvements at the junction the major reconfiguration of the road of Duke’s Road with Euston Road are network and removal of the gyratory at progressing well. By redirecting an Highbury Corner, with highway works out-of-service portion of bus route 18, due to be completed in summer 2019. The we have found a way to provide latest phase of construction has focused controlled pedestrian crossings on on completing gas works on Canonbury both side roads at this busy junction. Road, where we have been able to save Subject to consultation and securing time by working closely with Cadent Gas. the necessary consents, the scheme is The project has also secured significant planned to start construction in late savings through value engineering 2019. This is one of a number of phased activities, with £800,000 realised so far. improvements we plan to make in the King’s Cross area to make it safer and Vauxhall easier to walk or cycle. We are working to transform Vauxhall gyratory to make it safer for cyclists and Lambeth Bridge pedestrians, improve the bus station, and In December, we published the accommodate the increased number consultation report on our proposals of passengers as a result of the Vauxhall, for improvements to both the north Nine Elms, Battersea development. and south sides of Lambeth Bridge. The scheme proposals generated much The proposals are subject to a number discussion and more than 2,000 people of complex consents. The revised plans responded to the consultation. We will for the Vauxhall Cross Island site (located now consider the comments and make in the middle of the gyratory) were some amendments to the proposals approved by Lambeth Council Planning before releasing the response to the Committee in December and will now issues raised report. be referred to the Mayor with a decision expected in early 2019. This planning This scheme would provide important permission is the last external consent safety improvements for cyclists at required and, subject to a review by the these busy junctions, provide controlled Secretary of State for Transport, we crossings at both junctions and will progress with a mini-competition permanent protective measures on the through our civils project framework bridge. Subject to deciding to progress to appoint a design and build contractor. with the scheme and securing the necessary consents, construction would start in 2020.

24 Commissioner’s Report Our proposed changes for Lambeth Bridge will improve safety for cyclists and pedestrians

Westminster Bridge South Charlie Brown’s Roundabout The scheme was substantially completed On 26 November we completed and opened in December 2017. The important improvements for vulnerable remaining works around the Park Plaza road users at Charlie Brown’s Westminster Bridge hotel to provide Roundabout. The scheme includes a new footway were completed on five new signal-controlled pedestrian 11 January and the cycle track on and cycle crossings on all arms of Westminster Bridge Road between the the roundabout, wider footpaths and York Road slip road and Lambeth Palace measures to slow down traffic. The Road eastbound opened on 11 January. schemes are part of the Safer Junctions We have also installed new hostile programme. The roundabout had not vehicle mitigation bollards, as well as been updated since the 1970s making it a planting and granite paving. hostile environment for pedestrians and cyclists trying to cross the junction.

Commissioner’s Report 25 Waterloo City Hub of traffic in spring 2019 as scheduled. We are working on a transformational The final phase of the railway-side of scheme which provides a significant the bridge has been rescheduled to 2019 upgrade for the safety of pedestrians, following an issue in the supply chain. cyclists and public transport users, This has no impact on the highway works with surface level pedestrian crossings, but will delay completion of the works. segregated cycling facilities and improved All costs associated with this issue are to bus waiting and boarding. It also be borne by the principal contractor. provides a much better environment, connecting the Southbank area and At Power Road Bridge, following the public transport services. The scheme is successful re-opening of all four lanes progressing well and the initial concept to traffic, to schedule in November, the design has been prepared. This early final carriageway and footway works have design will aid engagement with key continued and are due to complete in stakeholders and the public. We are February 2019 followed by the removal now working with our supply chain to of the site compound. review risks and opportunities in our current design proposals. We hope to start construction in spring 2020, subject to securing the necessary consents. In December, we obtained a decision from Lambeth Council confirming that an Environmental Impact Assessment for the scheme was not required. Pre- application meetings and dialogue with the council will continue over the coming months, ahead of a planning application submission in the spring.

Power Road Bridge and Ardleigh Green Bridge upgrades On the Ardleigh Green Bridge replacement, project works are progressing well to complete the highway on the approaches to the new bridge, with a planned opening to four lanes

26 Commissioner’s Report High Speed 2 a new school, healthcare facilities and High Speed 2 (HS2) early works the construction of a new district centre construction is underway and we are with commercial and leisure facilities. As working closely with the HS2 team to much as 50 per cent of the new homes ensure minimum disruption to our could be affordable, helping to tackle customers during this time. At Euston, London’s housing shortage crisis. The a number of our assets will need to target date for entry into service is 2021. be temporarily closed or permanently moved to enable HS2 construction. On Rotherhithe to Canary Wharf crossing 6 January the taxi rank was relocated We are continuing work on the design (from the Euston station basement to and are preparing for the next phases. the front of the station in Euston Square The next steps involve further public Gardens) while two cycle hire docking consultation and engagement to develop stations have also been moved, with detailed proposals before applying for a replacement docking stations opening Transport and Works Act Order, currently at the end of January. planned for the end of 2019.

The main works contractors for delivery of Euston and Old Oak stations are due to be appointed by January. We will also work closely with them to mitigate the impact on our customers while construction is underway.

Barking Riverside extension We have now appointed Morgan Sindall Construction & Infrastructure and VolkerFitzpatrick for the main works on the Barking Riverside extension project to start in early 2019. This project will deliver a new station and line, extending the London Overground Gospel Oak to Barking services. It will also support the development of one of Europe’s largest brownfield sites, building up to 10,800 new homes and unlocking a wide range of benefits in the local area, including

Commissioner’s Report 27 Bus stop bypasses Healthy Streets at the core We are progressing with work to retrofit of network operations zebra crossings following a trial at a bus We are always working to review the stop bypass. We have completed sixty timing of traffic signals, to keep junctions per cent of the sites identified and the flowing efficiently and to improve the completed crossings are now in use. The experience for people using sustainable remaining sites are planned to be finished modes of travel. With passengers on by the end of March. buses experiencing faster journeys through junctions, there has been a focus Bus priority this year on bus routes that carry the This month we completed two bus greatest number of people. Londoners priority schemes on our road network, choosing to make journeys on foot are, at Brixton Hill and Streatham High this year, waiting less time for the green Road. A further six are programmed to man to appear and are waiting less time be delivered before the end of March, on central islands as staggered crossings including an extensive project on the are more effectively linked. This work Greenwich Peninsula serving North has been tested and endorsed by Living Greenwich station and the O2 Arena. Streets, which has conducted surveys Additionally, we are on target to deliver showing that pedestrians notice when 112 traffic signal technology projects signal cycle times are lower. Our target throughout London including ‘call cancel’, for 2018/19 has been to use these reviews a method by which the ‘green man’ to save 15,000 hours for people using request made by pedestrians is cancelled sustainable modes – and we passed that when sensors detect that pedestrians target on 21 December. have crossed the road. This helps maintain traffic flow by automatically These savings are largely accrued by cancelling the call request. We are also passengers on our bus network, as using other similar traffic efficiency buses carry the highest proportion of improvements across our network. people using sustainable modes through junctions. However, sizable benefits reported at Oxford Street (between Selfridges and New Bond Street) and Fulham Palace Road, for example, have contributed to an increase in the delay saved for pedestrians, which is now 12 per cent of the total.

28 Commissioner’s Report New Bridge Street collaborative works On 12 and 13 January, New Bridge Street was closed (southbound) to enable four separate set of works to take place. Installcom replaced two manhole covers for CenturyLink, Thames Water repaired a meter which monitors leakage levels; euNetworks installed a telecom chamber and ducts; and we carried out carriageway repair work.

This is one of many examples where we take the opportunity to work alongside others, negating the need for the same section of road to be closed again further down the line. This also mitigates the impacts these works have on cyclists, pedestrians and bus passengers. These works alone accounted for six days of disruption saved – the benefits of working this way are evident with more than 4,166 days of disruption saved for our customers as of the end of period 10 (5 January 2019).

Commissioner’s Report 29 Borough of Culture - Waltham Forest closing of five central London bridges for Waltham Forest has become London’s most of the day. The impact from these first Borough of Culture. We have worked closures was significant, but our close closely with the GLA and the borough of working partnership with the MPS helped Waltham Forest to provide support for to manage them. On 24 November, the year, and encouraged visitors to use Parliament Square was closed for the public transport, walk and cycle to make duration of the demonstration. the most of the fantastic events on offer. We also sit on its Partnerships Board and There were some other relatively give strategic advice on support to create small-scale Brexit demonstrations a legacy. throughout November and December from both pro- and anti-EU lobbies. We installed a specially commissioned, We are anticipating that these may GLA-designed ‘Welcome to the Forest’ increase as we get closer to March, and roundel at six London Underground and are working closely with partners and London Overground stations across stakeholders in our resilience planning the borough, and used the closed ticket and mitigation operations for any office at Walthamstow Central to disruption related to Brexit. promote the year. We have also created a cultural map for the borough of cultural The New Year’s Eve celebration saw events during the year, which we will be several hundred thousand spectators promoting across the network. coming into central London, including approximately 110,000 within the ticketed We promoted the launch events on our viewing area, to watch the firework social media channels, email and TfL display at the culmination of the event. blog, and will promote the events in the Wonderful World of Off-Peak TimeOut This marked the end of another year partnership content. This content will of successful events in London. The also make people aware of our low fares New Year began with the annual London and encourage travel in outer London. New Year’s Day Parade, with thousands of participants and tens of thousands Protests and events on our network of spectators, highlighting the city to a During November, we saw a high level of worldwide audience and supporting the climate change demonstrations action London is Open campaign. included stepping out at selected traffic junctions across central London. The weekend demonstrations were far larger and on 17 November culminated in the

30 Commissioner’s Report Commissioner’s Report 31 5 A good public transport experience

Elizabeth line Elizabeth line between Paddington and Since Crossrail Limited announced in Abbey Wood. The first is completing the August 2018 that the central section of installation of railway systems along the the Elizabeth line (Paddington through to route, start and finish dynamic testing Abbey Wood) will not open in December and carry out trial running and trial 2018 as originally planned, Crossrail, TfL, operations. The second is completing and the operator have been carrying out and integrating all works and associated a review to determine the priority tasks safety assurance documentation in the needed to open the central section as stations, shafts and portals. soon as possible. Following the review, Crossrail will provide a revised schedule The completion of the rail systems to open the central section and open infrastructure in the tunnels remains the full Elizabeth line, from Reading a key issue and productivity has been and Heathrow in the west to Shenfield disappointing. Any outstanding work and Abbey Wood in the east, as soon as remaining after the start of Main practicable after that. Dynamic Testing (MDT) will have to be undertaken around the testing All sites have continued with their programme and the plan for MDT ‘Finish Safe’ campaigns to ensure that all reserves some time for this. teams are reminded of the paramount importance of conducting all work Crossrail started MDT on 14 January 2019 safely. Sites also focused on safe shut- which allows for integrated systems down and start-up procedures over the tests with trains running at full speed Christmas and New Year period. There through the tunnels. The initial tests has been extensive programme-wide involve a single train completing a communications on key risk areas as number of planned tests. It is obviously the work transitions to system testing very early in the testing programme, and integration phase. A new planning but so far the train and rail systems authority has been established within have been stable and tests successfully Crossrail to manage and coordinate the completed. The forward programme complex access and electrical isolation of tests in the coming weeks includes requirements in the coming months. testing with multiple trains in the tunnel and also the transitions to the Network Crossrail has made progress on Rail infrastructure. developing a revised delivery plan and has identified two critical paths to opening the central section of the

32 Commissioner’s Report Crossrail’s focus for the completion while trains are running, with CCTV, of stations, shafts and portals has modern lighting and Help Points been on the dates for the substantial available across the network to assist demobilisation of Tier 1 contractors. It is customers as required. encouraging that these dates have been achieved for Custom House, Woolwich, London Underground’s Farringdon, Whitechapel platform areas record-breaking week and several shafts and portals. Achieving The first week of December was the the remaining dates in the next six busiest week in London Underground’s months is a key programme priority. history: for the first time ever, more than 30 million journeys were made during Crossrail has continued to develop a the week. From Tuesday 4 December reprioritisation of tasks and integration to Saturday 8 December, each day was activities across the programme that will the busiest on record – and on Friday provide the basis of a new schedule and 7 December, we had our busiest day ever, opening date. with 5.031 million journeys made.

First anniversary of Night Overground Northern line extension The Night Overground service on the The Northern line extension (NLE) will East London line had its first anniversary provide twin tunnels from Kennington on 15 December. The service has proven to a new terminus at Battersea Power to be a popular and safe way for many Station, via a new station at Nine Elms. Londoners wanting to enjoy vibrant east London and Islington nightlife at the The installation of platforms at weekend. In total, 250,000 journeys were Nine Elms station was completed on made along the Highbury & Islington 19 November. We put in almost 600 to New Cross Gate route during the precast platform units, weighing around first year of the Night Overground. six tonnes each. The casting of the The anniversary weekend also saw lining wall and column encasement Whitechapel station being served for is proceeding on schedule. The the first time. blockwork to create the internal walls for the rooms in the new station Customer safety and security remains and construction of the eastern a priority on the Night Overground superstructure continue. We have with only 10 (mainly low-level) reported installed the support for the escalators crimes in the first year. All stations to be installed at the station. along the route are staffed at all times

Commissioner’s Report 33 Track installation is now complete as the designs for both Battersea Power through the platforms and overrun Station’s oversite development and the tunnels at Battersea station. The civil Tube station underneath it have evolved. engineering work was completed with We are working collaboratively with the pouring of the western core concrete Battersea Power Station to ensure roof slabs. Construction work has started that the opening of both projects on the internal walls to form the rooms are closely aligned. in the new station. Installation of the ceiling in the ticket hall continues with Modernising the Circle, District, 88 out of the final 92 sections in place. Hammersmith & City and Metropolitan lines At Kennington Green, work continues to With only S-stock trains now running on join the shaft to the basement. We have the Circle, District, Hammersmith & City finished installing the cable management and Metropolitan lines, we are focusing system between the Kennington Park on installing the new lineside and in-cab shaft and Nine Elms station. signalling systems. We are also working on depot and sidings upgrades and At Oval, we installed the first 22kV cable building signalling equipment rooms through the southbound platform. This (SERs) around the network. We have represents a major milestone on the completed 24 out of 46 SERs. path to energising the LU high-voltage and direct current power distribution We expect the first sections of new systems on the extension. signalling to begin going live soon, and we continue testing and improving the Good progress has been made on software. We have also now tested the extension of the Northern line to trains running in automatic mode Battersea. Major tunnelling finished last between Hammersmith and Monument/ year and the new and existing Northern Stepney Green. line tunnels were connected for the first time. Track is being laid in both tunnels Lineside signalling installation progresses and the first engineering trains have been to schedule and we have completed 126 running through the extension since out of 192 in-cab installations, in addition October. Platforms at the new stations to 18 (out of 33) engineering vehicles. have been installed ahead of the further station fit-out next year. Piccadilly line On 19 November, we signed a contract The end of December 2020 opening with Siemens Mobility to design and date is under review as we have had build 94 new-generation Tube trains to to adapt the construction programme replace the existing 1970s Piccadilly line

34 Commissioner’s Report fleet. The current trains on the Piccadilly The contract will facilitate a multi- line are old, increasingly unreliable and million-pound investment in a new expensive to maintain. The new trains factory in Goole, East Yorkshire, creating will be more spacious, with wider doors, thousands of UK jobs. air-conditioning, walk-through carriages and improved accessibility. In-train Central and Waterloo & City line trains information systems will help customers We have completed our long-term plan their onward journey more easily. project to overhaul the Central and Overall, the trains will provide additional Waterloo & City lines’ fleet. We began capacity and improve the customer at the end of 2014, tackling the bigger experience for millions of passengers. maintenance jobs that cannot be done during the day. Trains were taken out of From 2023, the new spacious Inspiro service and lifted so teams could get London trains will be delivered for underneath and carry out heavy work, testing on the Piccadilly line. The such as replacing underframe equipment first trains are expected to be serving including wheels and brakes. customers in 2024. These will improve reliability and enable increased The project was completed by a team frequencies during peak times by the end of 74 people, including dozens of new of 2026 (up from 24 to 27 trains per hour). recruits hired especially for the job. This service will help to address crowding Each Sunday, a Central line train came on the line as London’s population out of service and the team worked continues to rise. round the clock to have it ready for service by the Monday of the following The initial order is for 94 Piccadilly week. The team working on the Waterloo line trains and covers spares and & City line fleet had an even quicker whole life technical support (a value turnaround, receiving the trains on a of approximately £1.5bn). The contract Thursday night and returning them to provides LU with options to place orders service on the Monday. with Siemens Mobility to build trains for the rest of the Deep Tube lines – the We worked on a total of 2,800 wheelsets Bakerloo, Central and Waterloo & City. and traction motors. The team turned By creating a single train design, we around three units per week (a full train will maximise cost savings through consists of four units) and overhauled standardising train operations, 95 trains, which equates to more than staff training, equipment, spares 700 carriages. and maintenance.

Commissioner’s Report 35 The new entrance at Bank station provides direct access to the Waterloo and City line with four escalators and two lifts

Bank platform and circulation spaces, and At Bank, we opened a new station creating another new station entrance entrance on Walbrook within the ground on Cannon Street. As well as the floor of Bloomberg’s European HQ on Waterloo & City line, we will be providing 30 November, ahead of its formal step-free access to the Northern line and opening on 12 December. Waterloo & City DLR platforms, and a moving walkway line customers now have quicker, easier between the Central and Northern lines access into the station. The Walbrook to reduce connection times. entrance, only three minutes’ walk from Cannon Street mainline station, provides Tunnelling works are progressing well, direct access to the Waterloo & City with 85 per cent of tunnelling now line and a connection to the existing complete, and the waterproofing of concourse. The project has provided a the new tunnels continues ahead of new gateline in a ticket hall dedicated to schedule. We have started the secondary the Waterloo & City line, together with lining along the new Central line moving four escalators and two lifts. walkway link. The remaining tunnel work is continuing on schedule with three new The opening of the new entrance cross passages constructed. is the first major milestone in the modernisation of Bank, which will At the Cannon Street site, we have see the station’s capacity increase by completed the final base slab concrete 40 per cent by 2022. This includes pour and started constructing the creating a new Northern line tunnel, lift shaft in the new station entrance.

36 Commissioner’s Report Preparatory works at the Northern line Newbury Park platform are complete and will ensure We completed the installation of two an efficient connection between the new lifts at Newbury Park station, existing and the new parts of the station providing step-free access to east in the future. and westbound platforms. The lifts, combined with manual boarding ramps, Bank is the third busiest station on mean that step-free access is available the Underground network, serving from street to train. Newbury Park saw more than 120 million customers each more than 5.5 million passenger journeys year. The new entrance has increased in 2017. It becomes our 76th station with the capacity of the existing station, step-free access. equipping it to meet increased demand and reducing the congestion of We finished the modernisation a year customers exiting from the Waterloo ahead of the original programme, with a & City line. 40 per cent saving on previous schemes. The step-free access programme has Paddington since identified even more opportunities At Paddington, we are creating a step- for cost saving on future schemes free link from the Bakerloo line to the through our low-cost lift specification. new Paddington Elizabeth line station. Two new escalators and a new lift Knightsbridge have been installed. We are continuing the modernisation of Knightsbridge station on the Piccadilly The supply of permanent power has line, working closely with the developer been achieved and customer safety of the building above the station. Our features such as CCTV and public improvements include two new station address system, together with lighting, entrances and lifts to provide complete are complete. Testing and commissioning step-free access from 2021. are now taking place for the new lift and two escalators. There will be a new modern entrance at 15 Brompton Road, opening to customers The project achieved its key milestone in 2020. Another new entrance at of having the link ready by the end Hooper’s Court will provide two new of November. lifts and will make the station step-free from street to train.

Commissioner’s Report 37 We are constructing a new lift shaft We will work with the developer of the between the Piccadilly line tunnels and adjacent site, and intend to submit a the station passageways which are 40 planning application to Barnet Council metres below surface level. We have for a new station building and up to 28 weeks to complete the work to fit in 350 new homes. The proposals include with the developer’s timetable. During improved access to the station through this short period, mining will continue 24 a new ticket hall, nine ticket gates to hours a day to complete in the allotted reduce crowding, a lift to provide step- time: we have communicated this to free access from street to platform level, local residents. new commercial space within the ticket hall, and new housing around the station Knightsbridge Tube station sees more – a car-free development with an aim of than 19 million journeys each year. 50 per cent affordable housing. Subject to planning permission we expect to Colindale start work in spring 2021 and deliver We have been seeking views on our step-free access by March 2022. Through proposals for significant improvements collaborative working with the London to Colindale station, including a Borough of Barnet we look forward to spacious new station entrance, a new securing significant third-party funding lift providing step-free access to the for these transport improvements. platforms, and new homes and street-level improvements around Finsbury Park the station. We held a well-received Two new lifts providing step-free exhibition for the proposals at the access at Finsbury Park station are RAF Museum in Colindale. due to be in use by early 2019. The new lifts will serve the northbound and Colindale station is currently used by southbound Victoria and Piccadilly line 7.1 million customers each year. It suffers platforms, making the station step-free from considerable congestion at street from street level to the trains. We have level because of the constrained ticket worked collaboratively with Network hall which contains only four standard Rail (NR) during the project and the LU gates plus one wide-aisle gate. The southbound lift will also serve platform local population is expected to increase 5, which is used by northbound significantly between now and 2032, NR services. meaning the station will continue to get busier. To meet the expected demand, Later this year, we will open a new larger we are proposing to modernise the entrance on the western side of the station significantly. station that will add a further step-free access route from street to train.

38 Commissioner’s Report These improvements to Finsbury Park Borough of Kensington and Chelsea in station to provide step-free access, January. The improvements will reduce reduce congestion and improve security congestion in the ticket hall and on and safety have been made possible the single staircase that serves both by working closely with the London eastbound and westbound District and Borough of Islington and the developer Circle line services. We will create a of the adjacent site, which is creating new dedicated platform for eastbound a mixed residential and commercial District and Circle line trains and a new development including more than emergency staircase leading out to 300 new homes and structure for the the street. new station entrance. At the same time, we will work with Sloane Square our development partner, Native Land, We have completed a refurbishment of to improve our commercial offerings Sloane Square station, making the station around the station. Step-free access cleaner and brighter for our customers. will feature within this design, which This included upgrades to the ticket will provide lifts from street to the hall, station entrance and stairwells, District and Circle line platforms and the with extensive wall and floor tiling. museums subway. Step-free access will New flooring has made customer be in operation by 2022. journeys safer by minimising trip hazards in wet weather. We will appoint our main contractor in early 2019, with the objective to deliver The project has also installed botanical the new capacity improvements by end art works that reflect the heritage of of 2019/20. the station. The station entrance has new blue tiling to make it more visible Southwark and new cladding has replaced the old At Southwark station, Art on the corrugated iron plates. Underground is presenting a major public commission by British artist This is the latest of several station Linder. The work, the first large-scale refurbishments to make our customers’ public commission by the artist in journeys more enjoyable and safer London, consists of an 85-metre-long every day. street-level billboard.

South Kensington The Bower of Bliss is a photomontage Our proposal to increase capacity at inspired by the histories, myths and South Kensington station received fables of the many women Linder listed building consent from the Royal has uncovered during her four-month

Commissioner’s Report 39 residency in Southwark. From the Marking 150 years of the traffic light women of Londinium in AD 43, to an The first traffic light was installed 1815 illustration of the Night Queen from on 10 December 1868, outside the Mozart’s opera The Magic Flute, to the Houses of Parliament. To celebrate this women who run the Tube today, the anniversary, we coordinated a series work maps and celebrates the women of events including our showcase who have passed through the area over event at our offices in Southwark on 14 the centuries. December. This event, pulled together by many teams across the organisation The centenary of the 1918 Representation and attended by the Department for of the People Act, which gave some Transport, provided a number of stalls, women the vote, was celebrated during interactive activities and Technology, 2018. To mark this occasion, Art on the Entertainment and Design (TED) talks Underground commissioned a year-long to educate, inform and generate debate programme of women artists. about traffic lights and the future of urban traffic control. Our TED talk The District line celebrates 150 years on audible Pedestrian Countdown The District line turned 150-years-old at Traffic Signals (PCaTS) (and also a on Christmas Eve. When it opened Customer Innovation Fund idea) raised in 1868, as the Metropolitan District huge interest, as well as sparking Railway, it started running services from interest from a third party who is keen South Kensington to Westminster, which on exploring funding opportunities to was then known as Westminster Bridge get this technology on to the street. station. Now the line is 40 miles long We also used our event to showcase and serves 60 stations. an immersive 360-degree video to take viewers through a history of the traffic In January, we began the celebrations light. This will become one of the tools at South Kensington station, and will be available for our science, technology, holding events at all stations on the line engineering and mathematics (STEM) throughout this year. There will also be ambassadors to use as part of our posters in stations celebrating the line’s school engagement work. heritage, and events later in the year in conjunction with the London Transport Christmas travel Museum and London Open House Every year, we collaborate with Network weekend, an architecture festival that Rail and Train Operating Companies gives free public access to more than through our Travel Demand Management 800 buildings. Board to coordinate works over the

40 Commissioner’s Report Christmas and New Year period and all other rail services in London ensure Londoners have the best possible where TfL fares apply, and all TfL fare service and information about changes. concessions are protected. Where fares are set by the Train Operating We also promoted what was open and Companies, such as on most rail services the least busy times to get around not devolved to the Mayor, pay as you (between 23 December and 1 January), go (PAYG) fares typically increased by to help spread demand and encourage 10p or 20p. Travelcard fares and the travel across our network. associated PAYG caps increased from January, by an average of 3.1 per cent, We also increased the scope of in line with the 3.2 per cent annual the project this year to incorporate increase in the Retail Prices Index initiatives to tackle longer-term in July 2018. These increases reflect behaviour change to tackle congestion, national government rail fares policy and produce a multi-faceted, over which the Mayor has no control. collaborative Christmas campaign. Weekly fare capping on Oyster Initiatives included publishing and On 10 December, ‘Monday to Sunday’ promoting an improved personal (weekly) capping on Oyster became deliveries toolkit in time for Black Friday available for adult bus and tram and ahead of the Christmas season, users. The cap is already available for helping businesses to reduce the contactless bank card users and is hugely number of parcels to their premises; beneficial as it ensures customers are and exploring ways we could work with never charged more than the cost of an shopping centres to decrease congestion equivalent 7 day Bus & Tram Pass, as their and increase public transport use for travel will be automatically capped when future Christmas shopping journeys. their fares reach this amount. Plans are also being finalised with the Train TfL fares Operating Companies to fully introduce On 27 November, the Mayor approved the cap across the Tube and rail network changes to some of our fares and issued by spring this year. a Direction to TfL to implement these changes on 2 January.

Further to the Mayor’s commitment to freeze TfL fares over the next two years, there is a freeze on all TfL bus and Tube fares, a freeze on fares for

Commissioner’s Report 41 6 New homes and jobs

Crossrail 2 Meanwhile it is imperative that we Since the submission of the Independent complete Crossrail and open the Affordability Review’s (IAR’s) Draft Elizabeth line safely and reliably as Interim Report to the Mayor and quickly as possible. Central government’s Secretary of State for Transport in the loan to the GLA to achieve this will be summer, we have met with the Chair paid back principally through MCIL2, of the IAR to brief him on our progress which forms part of London’s proposal and the recommendations put forward to fund 50 per cent of Crossrail 2. by the panel. However, the Mayor remains fully A meeting was held at the end of the committed to delivering Crossrail 2 year which discussed current progress, as quickly as possible, and ahead of the proposed timetable and key work the Spending Review later this year areas for updating the strategic outline will be making the case for continued business case and funding for 2019/20. Government support for this nationally significant infrastructure project. The We are continuing to develop and Crossrail package will have an impact refine the scheme as we prepare to on Crossrail 2’s funding assumptions provide the Government with an update and potentially its schedule. Further to our business case in anticipation discussions will be needed around of the next phase of work. We are the delivery options in advance of the also supporting the Greater London Government’s Spending Review this year. Authority (GLA) in its work with Homes England and the Ministry of Housing, East London line Housing Infrastructure Communities & Local Government to Fund bid deliver 200,000 homes across London We submitted a bid to the Housing and the South East. Additionally, we Infrastructure Fund (HIF) on 3 December will be engaging with boroughs along for various enhancements to the the route in anticipation of government transport network to support the go-ahead to refresh our safeguarding provision of around 14,000 new homes directions in 2019. by 2031. The enhancements included in the bid were as follows: Following last year’s Independent Affordability Review, we have been • An increase in service frequencies working with the Government to assess on the East London line to 20 trains a number of plans for the project’s per hour schedule, including possible phasing. We await agreement on these and the route with the Secretary of State.

42 Commissioner’s Report The development of our property portfolio continues to expand

• A second entrance at Surrey Blackhorse Point Quays station On 5 December we received planning permission to progress 350 homes, • A new station at Surrey Canal Road, 50 per cent affordable, for our between Queens Road Peckham 1.8-acre site at Blackhorse Road. The and Surrey Quays 350 new homes in the London Borough of Waltham Forest will be provided • Additional facilities at Canada Water across six new buildings, and will be bus station, to enable the provision a mixture of studio, one-, two- and of a new bus route serving the three-bedroom properties. We will Convoys Wharf development ensure that those living and working in the area continue to benefit from These enhancements will support the changes taking place by improving the major developments proposed at public amenities – including new public Canada Water, New Bermondsey and pedestrian links, new trees and new Convoys Wharf, delivering mixed-use children’s play areas. development that supports key Mayoral objectives. A decision on funding for the Blackhorse Point will also deliver 17,000 bid is expected from central government square feet of retail and commercial during 2019. space, which will include opportunities for small and independent businesses.

Commissioner’s Report 43 This includes a new co-working hub and homes on our four-acre site to be creative workspaces, which will further affordable, and there will be new public support the Blackhorse Lane Creative space and an improved bus interchange. Enterprise Zone. Build-to-rent Construction is expected to start in We have shortlisted three companies summer 2019, and will create up to 300 – Argent Related, Grainger and jobs and local apprenticeships. Greystar – to bid to be our investment partner in delivering our build-to- Harrow-on-the-Hill and rent proposals. Build-to-rent provides Colindale consultations us with an unrivalled opportunity to We have started consultations for two deliver affordable, high-quality homes major property development projects at pace while also generating significant in northwest London. We have been ongoing revenue to reinvest back into the asking the public for their views about transport network. Together the sites our proposals for the modernisation of have the potential to deliver in excess Colindale Tube station, as described in of 3,000 homes, with a minimum the previous section of this report, to of 40 per cent affordable on all new deliver a completely new station building planning consents. Our aim is to quickly with an enlarged ticket hall. Plans also become the largest build-to-rent improve the public realm outside the landlord in London. station to encourage walking and cycling, as well as delivering new housing. Small business policy As one of London’s largest landlords, we We also shared our plans to develop the know the huge value of small businesses area around Harrow-on-the-Hill Tube and in supporting the economy. With strong bus stations, which will provide around support from the Federation of Small 600 homes, 35 per cent of which will be Businesses, we published our Statement affordable. We also plan to provide of Support for Small Businesses which step-free access to the southern showcases our commitment to the small station entrance. or medium-sized enterprise community and underscores our belief that small Kidbrooke planning submission businesses are drivers of the Capital’s On 29 November we submitted a growth. We have more than 2,000 planning application for 619 homes at commercial units on our estate, of Kidbrooke, in the Royal Borough of which more than 90 per cent are Greenwich, with 50 per cent of the small businesses.

44 Commissioner’s Report Victoria Market Place is another exciting example of how we are using our estate to enable businesses to thrive, while generating vital revenue to reinvest in the transport network

Commissioner’s Report 45 7 Our people

Settled status applications protect the travelling public. He has been On 20 December, the Mayor announced commended for his role and enthusiasm that City Hall and all members of the when taking charge of the essential work GLA family, including TfL, have confirmed needed to maintain the A406 Staples that they will pay the fees for all their EU Corner Flyover in the summer of 2017. employees if the Government does not agree to scrap the settled status fees for I am also pleased to see that a number those living in Britain after Brexit. of previous employees at TfL have been recognised, including: Applications open on 30 March and cost £65 for adults and £32.50 for under-16s. • Richard Bristow has been recognised with a MBE for services to Transport Queen’s New Years Honours in London and to the community Sam Mullins, the Director of London in Hertfordshire. Transport Museum, was recognised with an OBE for services to the London • Leon Daniels has been recognised Transport Museum (LTM) and Alan with an OBE for services to Transport Johnson, Programme Manager at TfL, was for London also recognised with a BEM for services to transport and the community in London. • Cheryl Johnson has been recognised with a BEM for services Sam was appointed the Director to Bereaved Families of LTM in 1994 and since then, he has transformed the Museum into Northern line extension project the world’s premier urban transport The Northern line extension (NLE) museum. Under his leadership, LTM has project and GPS Marine have received engaged and delighted millions of visitors a prestigious Green Apple Champion as well as reaching out to young people Award for maximising the transport of in every London borough through its materials by river, and minimising lorry outreach programmes, encouraging them movements through central London. to travel safely and to pursue careers in the transport and cultural industries. The environmental benefits include reducing emissions of toxic pollutants Alan Johnson, a Programme Manager from the busy streets of London and at TfL, leads a team of project substantial carbon savings compared to managers with drive, determination HGVs. Minimising lorry trips also reduces and commitment every day, regularly congestion on the road and risks to going above and beyond to serve and vulnerable road users, such as cyclists.

46 Commissioner’s Report Our Supplier Awards recognise the contribution a wide range of companies across the UK make to improving transport in London

The Green Organisation’s annual Green Supplier Awards Apple Awards recognise environmental In partnership with London Transport best practice across the globe. This is Museum, we announced the winners the second Green Apple Award for the of the TfL Supplier Awards 2018 on NLE, which won its first award in 2015 for 5 December, recognising the contribution advanced environmental monitoring. that a wide range of companies from across the country make to running and Tunnelling Awards project improving transport in London. In December, the NLE project won in three categories at the New Civil In order to keep London moving, working Engineer’s ninth annual Tunnelling and growing, we work with a number Awards. The awards celebrate global of different suppliers across the UK. tunnelling expertise and project By working together, TfL and our supply excellence, recognising people, innovation, chain support economic growth in projects and company initiatives. London and across the country, from Rochdale to Basingstoke. This investment The NLE project won Tunnelling Project supports thousands of jobs inside and of the Year in the $100m to $1bn category. outside the Capital. It also builds on It also took Health, Safety & Wellbeing the work already taking place across Initiative of the Year for its mental health the supply chain to provide skills and programme. In addition, Young Tunneller employment opportunities, such as of the Year went to Alejandro Vazquez schemes to help those who often face of Ferrovial Agroman Laing O’Rourke JV barriers when trying to get a job. (FLO), the main NLE contractor.

Commissioner’s Report 47 At the TfL Supplier Awards, organisations • Best Efficiencies – telent in our supply chain are recognised for their efforts across a range of areas, • Best Innovation – Go-Ahead London such as how, by working collaboratively with us, they are helping to make the • Best SME – K&M McLoughlin transport network more innovative Decorating Ltd and delivering better value for money, while making a difference and improving We also announced that Taylor Woodrow transport in London. BAM Nuttall was recognised as TfL Supplier of the Year 2018 for its approach There were more than 100 submissions to collaborative working, enabling it to for nine different awards which were work with us in an honest and proactive shortlisted before the winners were way, as well as for its high safety ethos announced on 5 December. and performance. Taylor Woodrow BAM Nuttall was also commended for its The 2018 winners were: involvement in upgrading Bond Street and Victoria Tube stations, which are now • Collaboration – telent more spacious and offer step-free access, helping to ensure that the stations are • Best Health Initiative – Ferrovial accessible to all customers, including Agroman Laing O’Rourke JV disabled or older customers, parents or carers with buggies and people with • Best Safety Initiative – Dragados heavy luggage.

• Best Environmental Initiative – Bus driver toilets Mott MacDonald We are almost half way to implementing our £6m programme to ensure 42 • Best Apprenticeship Scheme – top-priority bus routes have a toilet at Morson International one end. We passed the 20 mark at the end of December and remain on course • Best Initiative for increasing those to introduce the rest by the end of underrepresented in the workplace this July. This is subject to successfully – Fujitsu (Winner), K&M McLoughlin agreeing locations with boroughs and Decorating Ltd (Special Recognition) stakeholders. While we have tried to ensure that we liaise with boroughs and

48 Commissioner’s Report stakeholders, we are aware that some The pay gap at TfL has increased have been missed. We have flagged this marginally due to more women applying with our project team to ensure this for and working in operational roles which does not happen again. These facilities tend to have lower rates of pay, compared support a safe and efficient bus network to roles such as train operators or by providing driver conveniences in the engineers, which are higher-paying roles. right locations. The sites and order of introduction has been jointly agreed Action to address the pay gap at by the principal drivers’ union Unite, TfL includes measures that address our operators and us to ensure we get bias within the recruitment cycle, the most out of the investment. We focused leadership and development have completed detailed surveys for programmes – such as the Mayor’s ‘Our the entire plan and continue to liaise Time: Supporting Future Leaders’ scheme with boroughs, private landowners and – as well as specific performance targets stakeholders to achieve this. Ultimately, and outreach programmes to encourage our aim is for any temporary facilities more girls into the transport industry. required in the initial programme to be made permanent by April 2020. Wrap up London Following last year’s campaign, a Gender pay gap phenomenal 16,835 coats were donated We are working hard to make our by our customers over a three day organisation more representative of the collection event on the LU network city that we serve, but we realise there is between the 12 - 14 November. In total, much more work to do. Wrap Up London reported that they received a total of 35,953 coats across We have made progress with an increase the campaign. With over 46 per cent of in the proportion of women within the total number collected on the LU our organisation, including in senior network, we are reminded once again of management roles. However, we know the generosity of our customers. we need to go much further and that’s why we are working hard to tackle the gender pay gap head-on by continuing to improve our recruitment and hiring processes as well as encouraging more women and girls to consider a career in the transport industry.

Commissioner’s Report 49 8 Securing value and generating income

2018 Business Plan Bosch collaboration On 13 December 2018, the TfL Finance We have signed an agreement with Bosch Committee approved our updated for an 18-month pilot, which will enable Business Plan, covering the five-year us to share our problem statements with period from 2019/20 to 2023/24. The plan the aim of developing new prototypes or sets out how, despite a range of financial solutions to solve some of London’s key pressures – from lower passenger challenges. The innovation lab consists numbers to delays to the Elizabeth line of Bosch staff and start-ups. – we will break even on our day-to-day operations in 2022/23, one year later than A key objective of the pilot is to evaluate set out in the previous business plan. how we could innovate with corporate We are also maintaining an average research and development teams and of £1.9 billion in capital investment establish whether we should rollout a every year. wider programme.

London RoadLab Bond Street During November, together with the We have signed a development utilities, we launched London RoadLab. agreement with the GHS Limited This is a programme of activity to Partnership to build above Bond identify new and innovative solutions Street station’s eastern entrance to reduce the adverse impact of at Hanover Square. roadworks. We are using a multi-stage Innovative Partnerships Procedure The site will be transformed into an procurement process which has been eight-storey mixed-use development, rarely applied in the UK. We are expecting which will include office space and to procure any final selected companies ground floor retail space. The agreement in April after the pitch day on enables GHS to acquire the site through 30 January and the incubation period the granting of two new 150-year leases, (to develop the product further) generating vital revenue that TfL will between February and April. reinvest back into the transport network.

50 Commissioner’s Report Plans are in place for 12 major developments above and around the new Elizabeth line stations and construction sites. In total, the development plans cover more than three million square feet of office, retail and residential space between Paddington in the west and Woolwich in the east.

Development agreements signed during 2018 include Bond Street station west, where Grosvenor Britain & Ireland will develop six floors of office accommodation above the station; Farringdon station east, where Helical will develop six storeys of office space; and Farringdon station west, where HB Reavis will develop a mix of retail and office space.

The site above Tottenham Court Road’s eastern ticket hall, on the corner of Oxford Street and Charing Cross Road, was handed over to Derwent London in early 2018. The mixed-use development will include the first new West End theatre in a generation.

Commissioner’s Report 51 adidas trainers Save the Children We continued our successful We have been working with Save the collaboration with adidas, and launched Children and Visa to celebrate Christmas another range of TfL-inspired trainers. Jumper Day. In addition to charity Ten new designs were launched, including collections across the network, Save four different styles of trainer celebrating the Children chose our network as the the identity of the new Elizabeth line and perfect canvas to raise the profile of six pairs paying tribute to the London Christmas Jumper Day. TV stars including Underground network. Each pair features Natasha Kaplinsky, Aston Merrygold, two of the 12 different Underground Mary Portas, Dom Joly, and from Love lines’ distinctive colour identities and Island fame Megan Barton-Hanson and roundels debossed in the heel tabs Josh Denzel, sold Christmas jumpers of the shoes. at King’s Cross station on 14 December, using Visa’s contactless technology at a pop-up jumper shop. This is another great example of how we collaborate with big brands to generate revenue to reinvest in the network, as well as raising funds for a good cause.

52 Commissioner’s Report We continue our collaboration with adidas, which saw the launch of another range of TfL-inspired trainers

Commissioner’s Report 53 © Transport for London January 2019

tfl.gov.uk PUB19_001