COVID-19 SAFETY & HYGIENE SAFETY & HYGIENE – long distance TOCs

TRANSPORT FOR https://tfwrail.wales/covid-19 WALES https://www.sleeper.scot/coronavirus-covid-19/ CROSSCOUNTRY https://www.crosscountrytrains.co.uk/coronavirus EMR https://www.eastmidlandsrailway.co.uk/covid-19 https://www.hulltrains.co.uk/travel-information/coronavirus https://www.avantiwestcoast.co.uk/help-and-support/coronavirus-travel-information LNER https://www.lner.co.uk/travel-information/coronavirus-travel-information/ GRAND CENTRAL https://www.grandcentralrail.com/coronavirus GWR https://www.gwr.com/safety SAFETY & HYGIENE – regional TOCs

MERSEYRAIL https://www.merseyrail.org/seasonal/keeping-well-and-keeping-on-the-move.aspx SCOTRAIL https://www.scotrail.co.uk/coronavirus-travel-information TRANSPENINE https://www.tpexpress.co.uk/travelling-with-us EXPRESS NORTHERN https://northerncovid-newsroom.prgloo.com/news/coronavirus-travel-information WEST MIDLANDS https://www.westmidlandsrailway.co.uk/coronavirus-travel-advice#collapseaccordion-in-content-3-panel-0 SAFETY & HYGIENE– & South East TOCs

ISLAND LINE https://www.southwesternrailway.com/destinations-and-offers/island-line LONDON NORTHWESTERN https://www.londonnorthwesternrailway.co.uk/coronavirus-travel-advice SOUTHEASTERN https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/coronavirus-travel-advice SOUTHERN https://www.southernrailway.com/travel-information/plan-your-journey/coronavirus-information SOUTH WESTERN https://www.southwesternrailway.com/travelling-with-us/coronavirus-travel-information TFL RAIL https://tfl.gov.uk/campaign/coronavirus-covid-?intcmp=62419 https://www.thameslinkrailway.com/travel-information/plan-your-journey/coronavirus-information CHILTERN https://www.chilternrailways.co.uk/coronavirus GREAT NORTHERN https://www.greatnorthernrail.com/travel-information/plan-your-journey/coronavirus-information https://www.c2c-online.co.uk/media-centre/latest-news/coronavirus/ GREATER ANGLIA https://www.greateranglia.co.uk/travel-information/service-disruptions/covid19-travel-advice https://www.gatwickexpress.com/travel-information/plan-your-journey/coronavirus-information https://www.heathrowexpress.com/news#/ CORONAVIRUS TRAVEL ADVICE If travelling by train bring a face covering to wear. However, please only travel by train it is really necessary. Find out more Only take the trains if you have to. Help us keep the railway clear for those who need it most. If you can, please cycle or walk.

Following the latest government advice, from Monday 15 June wearing face coverings when travelling by train or other public transport will be compulsory, and all customers will be asked to bring one on their journey.

To help stop the potential spread of coronavirus, the UK government has decided that from Monday 15 June the wearing of face coverings when travelling by train or other public transport will be compulsory in England. So, if you have to travel by train make sure you bring a face covering to wear. Demand Management

These slides provide an overview of the approaches adopted by TOCs for demand management during the COVID-19 recovery and return to full-service phase. This information should be read in conjunction with current industry advice urging people only to travel by rail if their journey is really necessary and asking those who need to travel to use alternatives or to go at quieter times if they can. The rail industry is advising people to: • Plan ahead: check before they travel, buy tickets online, on mobile or on Smartcard and avoid travelling at busy times. If travelling on a long-distance service, people are strongly advised to make a reservation beforehand as capacity will be limited and they may otherwise not be able to travel. It is important that employers and the public play their part in heeding these messaging and choosing to change their behaviour. Additionally, employers need to be flexible in start times of shifts or the working day, and customers need to be flexible in their choice of train if they must travel. There are two distinct type of operation that cater for differing customer demand and usage patterns: • Intercity / Long Distance. These operators predominately operate long-distance routes that already routinely offer reservations and • Metropolitan / Commuter. Operators that support shorter journeys, commuter routes into and out of major metropolitan areas. These operators do not normally offer reservations and rely on customer behaviours, customer information While the majority of the ‘Long Distance’ operators, including operators that offer some long-distance services as part of their service, offer the ability to reserve seats prior to travel, the majority of metropolitan / commuter operators are not able to provide this service for customers. The short journey length and higher volume of customers makes seat reservations impractical. Therefore, a mix of demand management approaches are required across operators and routes. Some operators have both long distance and metropolitan services and offer reservations for some elements of the service. In these cases, the operator may offer a mix of the approaches described below.

Demand Management Approaches There are a number of demand management approaches that may be used by the operators to control demand 1. Reservations – a pre-booked seat for travel, with specific seat allocation. This can be via mandatory reservations or by strongly recommending customers reserve seats. 2. Counted Places – Retail controls to limit the number of the seats sold on any service at any point to below the maximum safe capacity (given the need for social distancing on trains, not all seats can be used) 3. Reserved Capacity – additional seats held back from any reservation, or retail count to allow for ‘walk-up’ demand 4. Managed Capacity – The number of customers is limited at station at time of boarding at each calling point to ensure that trains are not over safe capacity and capacity is retained for later calling points. This only applies to stations where staff are available to control boarding 5. Customer Information – Capacity projections are provided by service and (where available) current loading information is provided at station to allow customers to better manage their journey time A summary of the approach taken by TOC is provided on the following slide.

Timing All operators have commenced activities to manage demand, with those using reservation or counted places, commencing these approaches from 18th May 2020. Summary of Demand Management by TOC