Journal of High Institute of Public Health 2018;48(1):50-57. O riginal Article A Comparative Study of Patients’ Satisfaction with Emergency Departments in Governmental General Hospitals, Kuwait ¥ Saadoun F. Alazmi Department of Medical Records, College of Health Sciences, Public Authority for Applied Education and Training, Kuwait Abstract Background: Patient satisfaction is commonly used as an indicator for evaluation of the quality of Available on line at: health care services provided in the Emergency Departments (EDs). www.jhiph.alexu.edu.eg Objective: The objective of this study was to evaluate and compare the level of patient satisfaction with the Emergency Departments in different governmental public hospitals in Kuwait. ¥Correspondence Methods: A comparative descriptive cross-sectional survey was conducted in five governmental general hospitals located in different governorates in Kuwait state from January to March 2016. A Email:
[email protected] random sample of 657 patients, who attended the emergency departments of these hospitals was asked to participate in the study. A 20-item satisfaction questionnaire was used in this study. The three domains of satisfaction were computed namely; ED courtesy, environment and care-providers. The Pearson’s chi square test (χ2) was used to compare between the satisfaction categories. The Suggested Citations: Alazmi SF. A Kruskal-Wallis test was used to compare between the median values of satisfaction scores of the five comparative study of patients’ hospitals. For intergroup comparisons, Mann-Whitney test was used. The 5% was considered as the satisfaction with emergency level of significance. departments in governmental general Results: A total of 657 patients were enrolled in this study.