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NAVIGATOR the Show Goes Global

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NAVIGATOR the Show Goes Global Breathing Problem. Good Times. Never Forgotten. Academy looks at new Conference combines fun Monuments honor ways to triage and education victims of 9/11 The National Academies of Emergency Dispatch November/December 2009 THEJOURNALJOURNAL OF EMERGENCY DISPATCH NAVIGATOR The show goes global. THE JOURNAL | November/December 2009 1 UPDATED VERSION Fire Priority Dispatch System™ v.5 The most advanced Fire Dispatching System. Unleashed. Highlights of v.5 ProQA® & cardsets: • Incorporates the National Academies of Emergency Dispatch’s™ newest fi re protocols • Faster dispatch points • New Pre-Arrival Instructions • New protocols • More than 40 new determinant descriptors 800-811-2248 www.dispatchfaster.com Ask the right questions. Get the right answers. Send the right information. 2 THE JOURNAL | emergencydispatch.org INSIDETHEJOURNAL November/December 2009 | vol. 11 no. 6 18 | feature Annual Dose. Navigator turns up the heat to teach and entertain. 4 | Dear Reader 5 | President’s Message 6 | Ask Doc 7 | Contributors 46 | Retro Space Departments BestPractices IndustryInsider YourSpace 8 | Quality Assurance. You 14 | In The News. 42 | Dispatch Frontline. have it or you should Constant training gives EMD assurance at critical moment 10 | Navigator Rewind. Major incidents spark policy OnTrack 43 | Tributes. Dispatchers not changes soon forgotten 34 | Police CDE. Accurate 11 | Frequently Asked information puts response on 44 | Dispatch In Action. CPR Questions. top of situation revives toddler found face 38| Medical CDE. Academy down in pool miles away from 13 | Innovator. DLS to save emergency medical center choking baby convinces researchers wrestle with a center protocol is a hit better way to triage 45 | Real People. Writer lives ups and downs of spouse’s career The following U.S. patents may apply to portions of the MPDS depicted in this book: 5,857,966; 5,989,187; 6,004,266; 6,010,451; 6,053,864; 6,076,065; 6,078,894; 6,106,459; 6,607,481; 7,428,301. FPDS and PPDS patents pending. Protocol-related terminology in this text is additionally copyrighted within each of the NAED’s discipline-specific protocols. Original MPDS, FPDS, and PPDS copyrights established in September 1979, August 2000, and August 2001, respectively. Subsequent editions and supporting material copyrighted as issued. THE JOURNAL | November/December 2009 3 g DEARREADER THEJOURNAL OF EMERGENCY DISPATCH In the Name of NATIONAL NAED JOURNAL STAFF ACADEMIES OF COMMUNICATIONS/CREATIVE DIRECTOR Science. Swine flu EMERGENCY DISPATCH Kris Christensen Berg 139 East South Temple, Suite 200 MANAGING EDITOR Salt Lake City, UT 84111 USA Audrey Fraizer USA/Canada toll-free (800) 960-6236 protocol put to test Int’l/Local: (801) 359-6916 TECHNICAL EDITOR Fax: (801) 359-0996 Brett A. Patterson www.emergencydispatch.org ASSISTANT EDITORS [email protected] Heather Darata Cynthia Harmon Audrey Fraizer Benjamin H. Rose INTERNATIONAL GRAPHIC DESIGNERS ACADEMIES OF Jess Cook EMERGENCY DISPATCH Marialice Jones AUSTRALASIA OFFICE Mishael Ulibarri Perhaps you can blame Rich the office after spending 10 011-61-3-9806-1772 Lee Workman GERMAN OFFICE WEB DESIGNER Saalsaa’s case of the swine flu days quarantined at home. “I 011-43-5337-66248 Erwin Bernales ITALIAN OFFICE (H1N1) on chance, a mere twist had been traveling to a lot of 011-39-011-513-2588 of fate considering the amount countries on business, spending CANADA OFFICE ACADEMY STAFF 1-514-910-1301 of time he spends cooped up a lot of time with lots of people PRESIDENT U.K./EUROPE OFFICE Scott Freitag 011-44-0-117-934-9732 in airplanes. Or maybe, the real holed up on airplanes.” ASSOCIATE DIRECTORS-USA Carlynn Page problem has surfaced: Saalsaa A sore throat was Saalsaa’s Ross Rutschman BOARDS & COUNCILS puts too much of himself into first sign of trouble. From ASSOCIATE DIRECTOR-U.K. ACCREDITATION BOARD CHAIR Beverley Logan the job. there it was a fever he noticed Brian Dale ASSOCIATE DIRECTOR-AUSTRALASIA The former California- at the office while working ALLIANCE BOARD CHAIR Peter Hamilton Keith Griffiths ACADEMICS & STANDARDS ASSOCIATE based firefighter and para- among a skeletal staff during CERTIFICATION BOARD CHAIR Brett A. Patterson Jeff Clawson, MD medic joined Priority Dispatch the Utah-specific July 24th DIRECTOR OF CURRICULUM DESIGNER CURRICULUM COUNCIL CHAIRS Larry E. Latimer, M. Ed. Corp. (PDC) 20 years ago holiday (commemorating the Vicki Maguire (Medical/EMD Board) Mike Thompson (Fire/EFD Board) INTERNATIONAL LIAISON when it was known as Medi- arrival of Mormon pioneers Bill Kinch (Police/EPD Board) Tudy Benson Susi Marsan (ETC) MEMBERSHIP SERVICES MANAGER cal Priority Consultants Inc. to the Salt Lake Valley on July RESEARCH COUNCIL CHAIRS Arabella VanBeuge Brett A. Patterson, Medical/EMD He moved from Sacramento 24, 1847). His physician gave Mike Thompson, Fire/EFD (which averages 16 days below a diagnosis of influenza, later STANDARDS COUNCIL CHAIRS Marie Leroux, Vicki Maguire (Medical/EMD) freezing) to Salt Lake City confirmed through a culture Gary Galasso (Fire/EFD) (with an average of 122 days as the H1N1 virus. He prom- Eric Parry, Jaci Fox (Police/EPD) below freezing) for the chal- ised the doctor he would stay COLLEGE OF FELLOWS Thera Bradshaw (CA) (Emeritus) lenge to automate the medical indoors, away from the rest Geoff Cady (CA) CHAIR Steven M. Carlo (NY) priority cardset months prior of the world, for 10 days. His Marc Gay Jeff Clawson, MD (UT) AUSTRALASIA/SOUTH AMERICA Phil Coco (CT) to the establishment of the wife was out of town visiting Frank Archer, MD (Australia) Rex Comerford (IL) Andrew K. Bacon, MD (Australia) Brian Dale (UT) National Academies of Emer- family at the time. Peter Lockie (New Zealand) Chip Darius, MA (CT) Kate Dernocoeur (MI) ® Silvio Najt, MD (Argentina) gency Dispatch (NAED™). He “Neighbors came by drop- Peter Pilon (Australia) Norm Dinerman, MD (ME) Patricia J. Dukes, MICT (HI) was a fellow in concept before ping off pots of chicken soup,” CANADA James V. Dunford, MD (CA) Drew Burgwin (Br. Columbia) Marc Eckstein, MD (CA) there was an NAED College he said. “They’d ring the door- Nicole Cimon, MD (Québec) Gary Galasso (CA) Claude Desrosiers (Québec) Keith Griffiths (CA) of Fellows, designing proto- bell and I’d wave at them from Marty Friedberg, MD (Ontario) Jeffrey R. Grunow, MSN (UT) Marie Leroux, RN (Québec) Ed Jetter (OH) col, implementing protocol, the window.” Paul Morck (Alberta) Alexander Kuehl, MD, MPH (NY)(Emeritus) Wayne Smith, MD (Québec) Jim Lake (MA) and, basically, serving as pro- There is irony in all of this, Jim Lanier (FL) EUROPE Bill Leonard (AZ) tocol’s chief architect during noted Eric Parry, working then André Baumann (Germany) Stephen L’Heureux (NH) Gianluca Ghiselli, MD (Italy) Vicki A. Maguire (MI) two decades of tremendous as a Priority Dispatch Corp. Bernhard Segall, MD (Austria) Sheila Malone (IN) Gernot Vergeiner (Austria) Susi Marsan (GA) company growth. police consultant. “The 10 days UNITED KINGDOM/IRELAND Robert L. Martin (DC) Trevor Baldwin (England) Dave Massengale (CA) Saalsaa, PDC executive vice in quarantine allowed him to Chris Carney, MD (England) Jim Meeks, PA-C (UT) Michael Delaney (Ireland) Shawna Mistretta (CO) president and Priority Solutions work on fine-tuning the very Louise Ganley (England) Gene Moffitt (UT) Chris Hartley-Sharpe (England) Jerry L. Overton (VA) Inc. chief technology officer, Protocol that would be used Andy Heward (England) James O. Page, JD (Emeritus,1936–2004) Stuart Ide (England) Rick W. Patrick (PA) never looked back. He really internationally for diagnosing a Peter Keating (Ireland) Brett A. Patterson (FL) Ray Lunt (England) Paul E. Pepe, MD, MPH (TX) enjoys his work and the area pandemic situation.” Andy Newton (England) (Emeritus) Mikel A. Rothenberg, MD (OH) (1954–2006) Gwyn Pritchard (Wales) (Emeritus) Ross Rutschman (OR) (Emeritus) near downtown Salt Lake City Saalsaa was OK about lit- John D. Scott, MD (England) Doug Smith-Lee (WA) Janette K. Turner (England) Paul Stiegler, MD (WI) where he calls home. But a diag- erally testing his work first- Fred Thorp, MPA (KS) UNITED STATES Carl C. Van Cott (NC) nosis of swine flu while Saalsaa hand, making sure that the Bill Auchterlonie (KS) Sheila Q. Wheeler, MSN (CA) Bob Bass, MD (MD) Arthur H. Yancey, II, MD, MPH (GA) was working behind the scenes symptoms listed actually Christopher W. Bradford (FL) Tina Young (CO) as chief architect of Protocol matched the illness—at least The National Journal of Emergency Dispatch is the official bimonthly publication of the National Academies of Emer- gency Dispatch (NAED), a non-profit, standard-setting organization promoting safe and effective emergency dispatch 36 (Pandemic/Epidemic Out- this once. services worldwide. Comprised of three allied academies for medical, fire, and police dispatching, the NAED supports first-responder-related research, unified protocol application, legislation for emergency call-center regulation, and strength- breaks)? That’s just crazy. “I’m happy to test drive the flu ening the emergency dispatch community through education, certification, and accreditation. General NAED membership, which includes a Journal subscription, is available for $19 annually, $35 for two years, “I had it coming,” said Saal- protocol but I’m giving the other or $49 for three years. Non-member subscriptions are available for $25 annually. By meeting certain requirements, certi- g fied membership is provided for qualified individual applicants. Accredited Center of Excellence status is also available saa, on the day he returned to protocols a miss,” he said. to dispatch agencies that comply with academy standards. © 2009 NAED. All rights reserved. 4 THE JOURNAL | emergencydispatch.org g PRESIDent’sMESSAGE Forever Honored. Eastern U.S. resplendent in tributes to 9/11 victims same museum to sign the first, among many, The Flight 93 National Memorial, encom- Scott Freitag steel beams that will be used in building the passing the final resting place of the 40 pas- WTC Memorial and Museum.
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