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Sustainability Report 2013 Inside This Report SUSTAINABILITY REPORT 2013 INSIDE THIS REPORT... General Standard Disclosures • Report Profile 001 • Strategy & Analysis: Joint Address By Our Chairman And Managing Director 004 • Board of Directors 006 • Governance 007 • Management Team 008 Material Issues • Practicing Sensible Economics 010 • 2013 Inaugural Flights 013 • Environmental Consciousness 014 • Creating an Inspiring Workplace 018 • Community Friendly Organisation 024 • Memorable Airport Experiences 028 Performance Data 034 Glossary 038 GRI Content Index 039 cover rationale Malaysia Airports is Accelerating its Growth Momentum in tandem with the rise in the global economy. With Asia as the concentration point of global aviation growth, we are in a strong position to leverage on this as we have built up our capacity and capability to compete effectively over the years. Being a global airport company with a dynamic portfolio, we are optimistic of success as we have the fundamentals in place to operate as a world-class airport business. Critical components that support this include an efficient airport network and system, a good working relationship with all the stakeholders, an excellent service capability as well as an ample infrastructure capacity to compete with international industry players. These elements put us in good stead in a highly competitive global aviation market and ensure that millions of users and travellers continue to enjoy access to airport facilities and services that are efficient, convenient, comfortable, and safe. 2013 Sustainability report Vision Mission World-Class Airport Business Providing World-Class Aviation Gateways; Managing Cost-Effective Airport Network And Services; Exceeding The Expectations Of Customers, Shareholders And Other Stakeholders REPORT PROFILE This is the fifth Malaysia Airports Holdings This report reflects Malaysia Airports’ this report parallels our Annual Report for Berhad (henceforth Malaysia Airports) activities in relations to ISO9001, the corresponding year. Targets stated in Annual Sustainability Report. This report OHSAS18001 and EMS14001 standards this report are guided by milestones parallels and complements our 2013 where applicable. The Malaysian Ringgit stated in our Business Direction document Annual Report. (RM) is used as the standard currency in (‘Runway to Success,’ published in 2010). this report. This report is written in accordance to the Malaysia Airports is a signatory of the Global Reporting Initiative (GRI) G 3.1 and This report covers the airports within Aviation Industry Commitment to Action Airport Operators Sector Supplement Malaysia Airports’ corporate structure as on Climate Change (2008), a multi (AOSS) reporting guidelines with an reflected in the holding company’s stakeholder industry declaration to create Application Level of B+. This report also consolidated financial statements. Airports a pathway to carbon neutral growth and a contains some Standard Disclosures refer to stations whereby Malaysia Airports carbon free future. Malaysia Airports also which are in compliance with the GRI G4 holds a majority stake in and/or has direct holds memberships in the Airports Council Sustainability Reporting Guideline. managerial control over. Airports where International (ACI) World Environment Malaysia Airports has stakes in outside Standing Committee (WESC) and the ACI The content of this report has been Malaysia have been excluded from Asia Pacific Regional Environment assured by an independent external third discussion in this report. Coverage of the Committee (AP-REC). party agency to ensure accuracy and holding company’s subsidiaries is also not reliability of this report. In order to avoid exhaustive in this report. Malaysia Airport’s sixth Sustainability duplication of information, some Report will be due in parallel with our 2014 requirements of the GRI guidelines are This report covers Malaysia Airports’ Annual Report. This report and our reported in our 2013 Annual Report. performances throughout January to previous reports are available via PDF and These requirements are referenced in our October 2013 (and up to November and can be downloaded from Malaysia GRI Content Index on Page 39. December 2013 where data is available at Airports’ corporate website at time of assurance audit). All information in http://www.malaysiaairports.com.my MALAYSIA AIRPORTS HOLDINGS BERHAD 002 SUSTAINABILITY REPORT 2013 MALAYSIA AIRPORTS FIVE PILLARS OF SUSTAINABILITY Practicing Sensible Creating an Environmental Community Friendly Memorable Airport Economics Inspiring Workplace Consciousness Organisation Experiences MALAYSIA AIRPORTS HEAD OFFICE Malaysia Airports Holdings Berhad Malaysia Airports Corporate Office, Persiaran Korporat KLIA, 64000 KLIA, Sepang, Selangor OUR AIRPORTS KL International Airport (KLIA/KUL) Sultan Abdul Aziz Shah Airport (SZB) Mukah STOL port (MKM) Penang International Airport (PEN) Sultan Abdul Halim Airport (AOR) Kapit STOL port (KPI) Langkawi International Airport (LGK) Sultan Ahmad Shah Airport (KUA) Belaga STOL port (BLG) Kuching International Airport (KCH) Sultan Azlan Shah Airport (IPH) Bario STOL port (BBN) Kota Kinabalu International Airport (BKI) Sultan Ismail Petra Airport (KBR) Long Seridan STOL port (ODN) Bintulu Airport (BTU) Sultan Mahmud Airport (TGG) Long Lellang STOL port (LGL) Labuan Airport (LBU) Tawau Airport (TWU) Long Semado STOL port (LSM) LahadDatu Airport (LDU) Mulu Airport (MZV) Bakelalan STOL port (BKM) Limbang Airport (LMN) Pangkor STOL port (PKG) Long Akah STOL port (LKH) Melaka Airport (MKZ) Redang STOL port (RDN) Kudat STOL port (KUD) Miri Airport (MYY) Tioman STOL port (TOD) Long Pasia STOL port (GSA) Sandakan Airport (SDK) Lawas STOL port (LWY) Long Banga STOL port (LBP) Sibu Airport (SBW) Marudi STOL port (MUR) Semporna STOL port (SMM) Our previous sustainability reports Point of contact for queries and 2012 Connecting with U feedback: 2011 Clear Horizons Sustainability Department 2010 The Romance of Aviation Malaysia Airports Holdings Berhad Tel: 03-8777 7000 Fax: 03-8777 7210 2009 Licence to Grow 003 www.malaysiaairports.com.my ORGANISATIONAL PROFILE Malaysia Airports Holdings Berhad (Malaysia Airports) is a public listed Malaysia Airports (Sepang) Sdn Bhd company and has been trading on the This company manages, operates, provides maintenance and Main Board of Bursa Malaysia future development of Kuala Lumpur International Airport Securities Berhad since 1999. including KLIA’s Low Cost Carrier Terminal (LCCT) and provision of airport related services. We operate and manage 39 airports in Malaysia comprising of five international and 16 domestic airports, and 18 short Malaysia Airports Sdn Bhd (MASB) take-off and landing (STOL) ports. This company manages, operates and maintenance of Overseas, Malaysia Airports also designated airports and provision of airport related services in operates and manages Sabiha Gokcen Malaysia other than KLIA. The designated airports comprise of 4 International Airport in Turkey, and has international airports (PEN, LGK, KCH, BKI), 16 domestic airports shares in Indira Gandhi International and 18 STOL ports. Airport in New Delhi, and Rajiv Gandhi International Airport in Hyderabad, India. As an investment holdings company, Malaysia Airports did not have any Malaysia Airports has 100 percent significant changes in size, structure or ownership of the following subsidiaries ownership during the reporting period. directly related to the context of this For list of awards received, please refer report: to our 2013 Annual Report. LIVING THE MALAYSIA AIRPORTS BRAND Malaysia Airports embarked on its Our Brand Essence of ‘Friendly and Objectives of the brand transformation ‘Brand Culture Transformation’ journey Firm’, ‘Business Driven and journey are: in 2012, starting with various Responsible’, and ‘Progressive and workshops with the Management, Practical’ explains very simply the • To define a clear brand positioning employees, external stakeholders, and current and desired culture that we all and future direction union leaders to identify the root of our want to see in Malaysia Airports in order • Instil a sense of pride and a sense current culture, the perception towards for us to continuously improve and of belonging in our employees for our corporate brand and the brand’s move one step closer to our vision. Our the Malaysia Airports brand future state. The transformation journey shared values are embedded within the • Increase brand awareness and resulted in the discovery of Malaysia Brand Essence and have been used as positivity of stakeholders’ attitude Airports’ Brand Essence, which is guidelines in order for us to come up towards the Malaysia Airports brand founded on the root strength of our with actionable and measurable company while promoting the desired behaviours known as Individual A total of 36 workshops were held attributes in our people. It is based on Commitments. involving 976 participants from KLIA, the concept of connecting our business PEN, LGK, KCH and BKI. Feedback to the stakeholders, community and from these engagement sessions were environment in a balanced approach. analysed alongside the vision of our top management. MALAYSIA AIRPORTS HOLDINGS BERHAD 004 SUSTAINABILITY REPORT 2013 STRATEGY & ANALYSIS JOINT ADDRESS BY OUR CHAIRMAN AND MANAGING DIRECTOR Passenger and Baggage Customs Check Management Customs Shared responsibility Department Dear Stakeholders, with airlines Immigration It is our pleasure to present to you Malaysia Airports’ fifth Aircraft Check Movements Immigration annual
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