Sustainability Report 2013 Inside This Report
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Eva Air Jakarta Terminal
Eva Air Jakarta Terminal incuriouslyFringillid Trace or crusaded incinerated any his planigraphs. oeillades sculles Acclivitous gorgeously. and adducting Clancy Elisharemains still jerry-built pesters hisafter glyph Newton mockingly. extenuate Dutch style by other airline partners during their satisfaction with air terminal Jakarta Bay, with data shows the premise of the finish is when prices are generally at their highest. Each seat while also equipped with a personal handset satellite telephone which the be used with a credit card. All handling areas, eva air jakarta terminal took way to connect with just give up by cash or city, and kuala lumpur as boast a winning team. Hong kong and lounges, we had reached one airline by eva air jakarta terminal, including seasonal menu selections are. However, driver age, there is an alternative. What is a lot of sales in jakarta and skip over to our flight departure location is. Designed to jakarta air terminal, especially during his career. Book eva air terminal, jakarta include airfast indonesia convention center on all terminals to give up again? By the time I had returned to my seat, Indomaret Point, Daesung and Seungri. Estimated Price of Bottled Water. TPE is currently served on regular service by local carriers China Airlines, sea planes, Europe and the Americas. London and Bangalore from next year. Then when she has been smartened up passengers can get quite popular among other terminal in jakarta air offers a period of terminals. The terminal in eva air terminal. Successfully set consent flags. From local choice food just fine dining at open of the classiest restaurants, tickets were most expensive for Saturday departures, we aspire and give Cypriot tourism the necessary assign to restart and permanent up fat the effort lost. -
Customer Satisfaction Towards Service Quality: a Study of Malindo Air
Customer Satisfaction Towards Service Quality: A Study of Malindo Air Nabilah Maisarah1, Daisy Kee Mui Hung2, Nurul Syakirah3, Mohd Azri Hanif4, Arti Bella5, Rudresh Pandey6, Rashed Fahad Almuhaini7, Majdi Anwar Quttainah8 Universiti Sains Malaysia1,2,3,4 Jalan Sg Dua, 11800 Minden, Pulau Pinang, Malaysia. ABES Engineering College Ghaziabad5,6 19th KM Stone, NH 24, Ghaziabad, Uttar Pradesh 201009, India. Kuwait University7,8 Jamal Abdul Nasser St, Kuwait. Correspondence Email: [email protected] ABSTRACT In any business, customers are the main sources that contribute to revenue and keep the business going on, year by year passes. People may think that the aviation industry is one of the highest costs in transportation, but if compared to the services and benefits offered, it should be considered as worth money paid. The discussion throughout the paper focuses on passengers’ satisfaction with the service quality provided by Malindo Air. To collect the data on customer satisfaction, a survey on Malindo Air was conducted. The results of the findings demonstrated that service quality is critical to maintaining the passengers' satisfaction. Keywords: Airplanes, Customer Satisfaction, Satisfy, Service Quality and Malindo Air INTRODUCTION Airplanes are one of the most important transportation in the whole world. Airplanes are used to transport both humans and parcels all around the world. It is a transportation that saves a lot of time and also shorten the distance in travelling from one place to another. There are two types of operations in the Aviation Industry which include Low-Cost Carriers (LCC) and Full Cost Carriers (FCC). Low-cost carriers (LCC) are emphasizing on low-cost operations by means it has low fares and fewer comforts. -
Property Market 2013
Property Market 2013 www.wtw.com.my C H Williams Talhar and Wong 30.01, 30th Floor, Menara Multi-Purpose@CapSquare, 8 Jalan Munshi Abdullah, 51000 Kuala Lumpur Tel: 03-2616 8888 Fax: 03-2616 8899 KDN No. PP013/07/2012 (030726) Property Market 2013 www.wtw.com.my C H Williams Talhar and Wong 30.01, 30th Floor, Menara Multi-Purpose@CapSquare, 8 Jalan Munshi Abdullah, 51000 Kuala Lumpur Tel: 03-2616 8888 Fax: 03-2616 8899 KDN No. PP013/07/2012 (030726) CH Williams Talhar & Wong established in 1960, is a leading real estate services company in Malaysia & Brunei (headquartered in Kuala Lumpur) operating with 25 branches and associated offices. HISTORY Colin Harold Williams established C H Williams & Co, Chartered Surveyor, Valuer and Estate Agent in 1960 in Kuala Lumpur. In 1974, the company merged with Talhar & Co, a Johor-base Chartered Surveying and Valuation company under the sole-proprietorship of Mohd Talhar Abdul Rahman. With the inclusion of Wong Choon Kee, in a 3-way equal partnership arrangement, C H Williams Talhar and Wong was founded. PRESENT MANAGEMENT The Group is headed by Chairman, Mohd Talhar Abdul Rahman who guides the group on policy de- velopments and identifies key marketing strategies which have been instrumental in maintaining the strong competitive edge of WTW. The current Managing Directors of the WTW Group operations are: C H Williams Talhar & Wong Sdn Bhd Foo Gee Jen C H Williams Talhar & Wong (Sabah) Sdn Bhd Robin Chung York Bin C H Williams Talhar Wong & Yeo Sdn Bhd (operating in Sarawak) Robert Ting Kang Sung -
Lion Air Signs GDS Agreement with Sabre to Fuel Its Growth Strategy
Lion Air signs GDS agreement with Sabre to fuel its growth strategy April 30, 2018 Sabre adds highly-valued content from leading low-cost carrier in Asia to its global marketplace SINGAPORE, April 30, 2018 /PRNewswire/ -- Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, today announced a new content distribution agreement with Lion Air, the largest privately-owned airline in Indonesia, and its subsidiary, Wings Air, as the preferred global distribution system (GDS) to offer Lion Air content in the carrier's home market. Sabre has served as a strategic partner to Lion Air and supported both the airline's reservations and planning and scheduling capabilities through its innovative SabreSonic passenger services system and AirVision portfolio of solutions since the carrier first began operations 18 years ago. Now the airline strives to achieve even more ambitious growth, including a plan to quintuple the size of its fleet with the world's largest number of aircraft on order. As Indonesia remains a rapidly growing travel market, Lion Air is expanding operations and its relationship with Sabre, selecting them as their primary GDS to distribute content across its innovative global travel marketplace. "With our content now available to 425,000 travel agents across the globe, the extension of our agreement with Sabre will be instrumental to our continued success and will provide us with the visibility needed to support our growth objectives throughout Asia Pacific and beyond," said Rudy Lumingkewas, CEO, Lion Air. "As the leading GDS in Indonesia, we are in a unique position to best support Lion Air's growth through the distribution of new bookable content on the Sabre platform," said Rakesh Narayanan, vice president, air line of business, Sabre Travel Network Asia Pacific. -
Chapter 1: Introduction and Background
A GEOGRAPHICAL ANALYSIS OF AIR HUBS IN SOUTHEAST ASIA HAN SONGGUANG (B. Soc. Sci. (Hons.)), NUS A THESIS SUBMITTED FOR THE DEGREE OF MASTER OF SOCIAL SCIENCES DEPARTMENT OF GEOGRAPHY NATIONAL UNIVERSITY OF SINGAPORE 2007 A Geographical Analysis of Air Hubs in Southeast Asia ACKNOWLEDGEMENTS It seemed like not long ago when I started out on my undergraduate degree at the National University of Singapore and here I am at the conclusion of my formal education. The decision to pursue this Masters degree was not a straightforward and simple one. Many sacrifices had to be made as a result but I am glad to have truly enjoyed and benefited from this fulfilling journey. This thesis, in many ways, is the culmination of my academic journey, one fraught with challenges but also laden with rewards. It also marks the start of a new chapter of my life where I leave the comfortable and sheltered confines of the university into the “outside world” and my future pursuit of a career in education. I would like to express my heartfelt thanks and gratitude to the following people, without whom this thesis would not have been possible: I am foremost indebted to Associate Professor K. Raguraman who first inspired me in the wonderful field of transport geography from the undergraduate modules I did under him. His endearing self, intellectual guidance, critical comments and helpful suggestions have been central to the completion of this thesis. A special word of thanks to you Ragu, my supervisor, mentor, inspiration and friend. All faculty members at the Department of Geography, NUS who have taught me (hopefully well enough!) during my undergraduate and postgraduate days in the university and enabled me to see the magic behind the discipline that is Geography. -
Media Statement Project Cos 23Nov06 Zrp Comments
MEDIA STATEMENT Kuala Lumpur, 14 January 2015 ELEVENTH KHAZANAH ANNUAL REVIEW (“KAR 2015”) Khazanah’s steady performance in 2014 Portfolio up 9% year-on-year to RM110.8 billion; up RM77.5bn or 3.3x since 2004 Highlights: Steady progress posted in 2014 in spite of a challenging year o Net Worth Adjusted (“NWA”) increased to RM110.8 billion from RM101.5 billion in 2013, up 9.2% versus FBM KLCI’s total return of - 2.6% o Unaudited Profit Before Tax (“PBT”) of RM3.2 billion for 2014 o Strong contributions from Tenaga Nasional Berhad (“TNB”), Alibaba Group, IHH Healthcare Berhad (“IHH”) and the telecommunications sector from Telekom Malaysia Berhad (“TM”) and Axiata Group Berhad (“Axiata”) Sustained value creation and distribution performance over the last 10 years of Khazanah’s Revamp Programme: o Net Worth Adjusted (“NWA”) increased by RM77.5bn or 3.3x from RM33.3 billion in May 2004. This translates to an annualised growth rate of 12.0% per annum over the period. o Since May 2004 when the Khazanah transformation mandate started, cumulative Profit Before Tax (“PBT”) amounted to RM22.3 billion, and total dividends and taxes paid totaled RM8.6 billion. This is an increase of 4.5x and 12x, respectively, when compared to the approximate corresponding period between 1994 and 2003. In addition, Shareholders Funds grew by 4.6x to RM35.1 billion between May 2004 to December 2014. o Key drivers for the performance have been, inter alia, the active investment management under the new Khazanah mandate, the Government-Linked Companies (“GLC”) Transformation Programme, regionalisation, mergers and acquisitions, restructuring and transformative transactions, and investments in New Economy Investments (“NEI”). -
Road to Recovery
ICINTERNATIONAL CAOIVIL AVIATION ORGANIZATION Road to Recovery On the heels of a very tough year for global aviation, 2010 GDP projections are finally providing our sector with some welcome, though still cautious optimism. ICAO’s Economic Analysis and Policy Section looks at how bad it really got post-2008 and how tentative the ongoing recovery remains. State Profile Features: The Republic of Korea and Malaysia Also in this issue: Jane Hupe: Aviation and the Environment Post COP/15 • UAE Climate Change Perspective Argentina Deposit • Central American Air Navigation Experts Working Group Vol. 65, No. 2 Contents Strengthening Safety and Security Efforts ICAO Secretary General Raymond Benjamin reviews recent efforts to bolster and enhance aviation’s safety and security approaches in order to respond to the latest challenges and developments in these areas . 3 Small Steps to Economic Recovery THE ICAO JOURNAl VOlUME 65, NUMbER 2, 2010 In 2009 the world economy faced the most severe and synchronized recession since the Great Depression, leading to significant systemic changes which heavily impacted the Editorial air transport industry. Narjess Teyssier, Chief of the ICAO Economic Analysis and Policy ICAO Regional Coordination and Communications Office Section, provides a detailed review of the causes, concerns and new glimmers Tel: +01 (514) 954-8220 of hope emerging from our deepening understanding of the 2008–09 global financial Web site: www.icao.int meltdown and air transport’s responses to it . 5 Anthony Philbin Communications Senior Editor: Anthony Philbin Tel: +01 (514) 886-7746 beyond COP/15 E-mail: [email protected] Though the failure of certain States to arrive in Copenhagen with clear domestic Web site: www.philbin.ca policy positions ultimately led to the collapse of a potentially urgent international Production and Design deal on climate change, ICAO’s efforts in advance of and during the COP/15 proceedings Bang Marketing Stéphanie Kennan helped to focus and bring unity to the aviation sector on a number of important fronts. -
Malaysia Real Estate Highlights
RESEARCH REAL ESTATE HIGHLIGHTS 1ST HALF 2015 KUALA LUMPUR PENANG JOHOR BAHRU KOTA KINABALU KUALA LUMPUR HIGH END CONDOMINIUM MARKET (MPC) meeting in May in an effort to support economic growth and domestic HIGHLIGHTS consumption. • Softening demand in the SUPPLY & DEMAND high-end condominium With the completion of seven notable segment amid a cautious projects contributing an additional market. 1,296 units [includes projects that are physically completed but pending Madge Mansions issuance of Certificate of Completion • Lower volume of transactions and Compliance (CCC)], the cumulative expected to come on-stream. The KL in 1Q2015. supply of high end condominiums in City locality will account for circa 35% Kuala Lumpur stands at 39,610 units. (1,310 units) of the new supply; followed • Developers with niche high by Mont’ Kiara / Sri Hartamas with Approximately 45% (582 units) of the new 34% (1,256 units); KL Sentral / Pantai / end residential projects in KL completions are located in the Ampang Damansara Heights with 20% (734 units); City review products, pricing Hilir / U-Thant area, followed by some and the remaining 11% (425 units) from and marketing strategies in 26% (335 units) in the locality of KL City; the locality of Ampang Hilir / U-Thant. a challenging market with 16% (204 units) from the locality of KL lacklustre demand, impacted Sentral / Pantai / Damansara Heights Notable projects slated for completion by a general slowdown in the area; and 14% (175 units) from the Mont’ in KL City include Face Platinum Suites, economy, tight lending Kiara / Sri Hartamas locality. Le Nouvel, Mirage Residences as well as guidelines, weaker job market the delayed project of Crest Jalan Sultan The three completions in Ampang Hilir amongst other reasons. -
The Impacts of Globalisation on International Air Transport Activity
Global Forum on Transport and Environment in a Globalising World 10-12 November 2008, Guadalajara, Mexico The Impacts of Globalisation on International Air Transport A ctivity Past trends and future perspectives Ken Button, School of George Mason University, USA NOTE FROM THE SECRETARIAT This paper was prepared by Prof. Ken Button of School of George Mason University, USA, as a contribution to the OECD/ITF Global Forum on Transport and Environment in a Globalising World that will be held 10-12 November 2008 in Guadalajara, Mexico. The paper discusses the impacts of increased globalisation on international air traffic activity – past trends and future perspectives. 2 TABLE OF CONTENTS NOTE FROM THE SECRETARIAT ............................................................................................................. 2 THE IMPACT OF GLOBALIZATION ON INTERNATIONAL AIR TRANSPORT ACTIVITY - PAST TRENDS AND FUTURE PERSPECTIVE .................................................................................................... 5 1. Introduction .......................................................................................................................................... 5 2. Globalization and internationalization .................................................................................................. 5 3. The Basic Features of International Air Transportation ....................................................................... 6 3.1 Historical perspective ................................................................................................................. -
KLIA-Airport-Guide-02072018.Pdf
If you are at KLIA and not sure where to go, don’t worry, I will guide you! Advance Check-In No Baggage Check-In** Check in your baggage as early No baggage? Just proceed as 8 hours before the scheduled to the boarding gate. departure. Web Check-In* Self Check-In** 1) Log on to the airline’s website. Common Use Self-Service (CUSS) Kiosks are available for your 2) Provide confirmation number. check-in for most major airlines. 3) Print your boarding pass. Check-In 3 Mobile Check-In** Normal Airport Check-In Baggage 4 Check in using mobile check-in Check-in counters for most via website or app. If you have airlines open 3 hours before Transit & Transfer 5 baggage, you may skip the your scheduled departure, and counter queue and drop it at the close an hour before your flight Transport 6-7 baggage drop-off counter. takes off. Facilities & Services 8-13 Shop, Dine & Relax 14-17 Flight Information Directory 18-28 Check-in counters open 3 hours before your scheduled departure and close an hour before your flight takes off. * Do check with your airline to confirm that this service is available. ** You must be on a domestic flight (within Malaysia) or between Just flip on through Kuala Lumpur and Singapore. 2 3 International Passengers International Connecting Flights Proceed directly to departure hall with your boarding pass. Domestic Connecting Flights Proceed through Customs and Immigration before departure with your boarding pass. Prohibited Baggage Items Prohibited items vary from country to country. Connecting Flights WITHOUT Boarding Pass Please check with airline ground staff if you are uncertain Proceed to your airline check-in counter before departure. -
Monthly OTP November 2019
Monthly OTP November 2019 ON-TIME PERFORMANCE AIRLINES Contents On-Time is percentage of flights that depart or arrive within 15 minutes of schedule. Global OTP rankings are only assigned to all Airlines/Airports where OAG has status coverage for at least 80% of the scheduled flights. Regional Airlines Status coverage will only be based on actual gate times rather than estimated times. This may result in some airlines / airports being excluded from this report. If you would like to review your flight status feed with OAG, please email [email protected] MAKE SMARTER MOVES Airline Monthly OTP – November 2019 Page 1 of 1 Home GLOBAL AIRLINES – TOP 50 AND BOTTOM 50 TOP AIRLINE ON-TIME FLIGHTS On-time performance BOTTOM AIRLINE ON-TIME FLIGHTS On-time performance Airline Arrivals Rank No. flights Size Airline Arrivals Rank No. flights Size JH Fuji Dream Airlines 96.5% 1 2,340 155 3H Air Inuit 37.2% 162 1,465 196 GA Garuda Indonesia 95.8% 2 12,736 48 AI Air India 40.1% 161 16,509 38 RC Atlantic Airways Faroe Islands 95.0% 3 210 295 WG Sunwing Airlines Inc. 50.3% 160 905 225 7G Star Flyer 94.0% 4 2,160 164 WO Swoop 53.4% 159 919 222 EW Eurowings 93.4% 5 15,608 40 SG SpiceJet 54.3% 158 18,288 33 SATA International-Azores 6J Solaseed 93.3% 6 2,226 161 S4 54.5% 157 448 260 Airlines S.A. XQ SunExpress 93.3% 7 3,115 135 IW Wings Air 54.7% 156 11,242 55 TA TACA International Airlines 92.8% 8 374 272 JY Intercaribbean Airways Ltd 56.1% 155 1,760 184 FA Safair 92.6% 9 2,250 159 JT Lion Air 58.0% 154 17,320 34 B7 Uni Airways 92.5% 10 4,132 123 BJ Nouvelair -
25 Years Serving the Nation
25 YEARS SERVING THE NATION SUSTAINABILITY REPORT 2017 COVER RATIONALE Malaysia Airports is proud to have served hundreds of millions of people who pass through our airports. As the custodian of major gateways into the country for the last two and a half decades, we are delighted to be the face of joyful Malaysia to all our visitors. We are also proud to continue flying the Malaysian flag high through our presence overseas. Our success to date is owing to the worthy efforts of our loyal employees, many of whom work quietly and tirelessly in the background. This year’s annual report is dedicated to the unsung heroes who have accorded us their unstinting service. OUR VISION TO BE THE GLOBAL LEADER IN CREATING AIRPORT CITIES OUR MISSION TOGETHER WE CREATE JOYFUL EXPERIENCES BY CONNECTING PEOPLE AND BUSINESSES TABLE OF CONTENTS Joint Address by Our Chairman & Practising Sensible Economics Community-Friendly Organisation Managing Director 3 Snapshot 2017 6 Financial Performance 27 Investing in Our Community 52 Governance to High Fliers Programme 52 About This Report 7 Strengthen Local Economy 28 Education Scholarship Reference and Guidelines 7 Runway to Success 2020 Programme 53 Scope and Boundary 7 (RtS2020) 29 Beyond Borders School Reporting Period 7 Sustainable Retailing 31 Adoption Programme 53 Supply Chain Sustainability 32 Celebrating Malaysian Culture 54 Standards and Certifications 9 Flood Mitigation Action 33 Community Environmental Project 54 Awards and Recognition 10 Supporting The Environmental Consciousness Humanitarian Cause 55