TRAVEL IN AN AGE OF PERMANXIETY

Skift Magazine / Issue: 07 40 WHAT’S WORRYING THE BUSINESS TRAVELER Table of Contents 44 TRY TO SOOTHE GUEST CONCERNS 48 ALTERNATIVE ACCOMMODATIONS AND TRAVELERS' FEARS

52 NAVIGATING IN A TIME OF PERMANXIETY

56 14 APPS TO CALM A TRAVEL MIND 6 A NOTE FROM THE CEO TRAVEL IN AN AGE OF PERMANXIETY 62 THE MEETINGS INDUSTRY ADJUSTS TO RISK

10 LOOKING AT THE WORLD THROUGH ANXIOUS EYES 64 TRANSPARENCY ALLEVIATES ANXIETY IN RESTAURANTS

14 A NEW REALITY Partner content by

16 HOW THE NEWS MAKES THINGS WORSE SKIFT GLOBAL FORUM 2017

20 FIRST-PERSON PERMANXIETY 69 SKIFT GLOBAL FORUM SPONSORS

32 GLOBAL WORRY MAP 70 SKIFT GLOBAL FORUM SPEAKERS

34 WHAT MAKES US ANXIOUS ABOUT FLYING NOW 77 SKIFT GLOBAL FORUM WORKSHOP

38 SOCIAL MEDIA SCARES US ABOUT AIRLINES 78 SKIFT GLOBAL FORUM SCHEDULE

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Daily news and insights Skift.com is the daily homepage of the SKIFT NEWSLETTERS travel industry. Through original reporting and analysis, it’s the leading source of intel- Inbox intelligence ligence for the industry and its watchers. Daily and weekly updates on the news the travel industry needs to do its job. In addition to daily emails, we also SKIFT RESEARCH have sector-specific weekly emails: • Business of Loyalty Deep industry dives • Corporate Travel Innovation Report • Meetings Innovation Report Skift's Research work is aimed at the • New Luxury Newsletter strategists, marketers and technologists in travel, providing the latest intelligence on travel trends. We deliver insights through multiple channels: SKIFT FORUM

• Twice monthly reports for individual Thought-leadership events and enterprise subscribers • Analyst Sessions for live broadcast and The Global Forum is an annual creative business download gathering in New York City, with carefully curated • Data Sheets for a closer look at numbers topics and speakers to inspire the professionals in behind stories travel about the business and creative promise of the sector. In 2018 you can attend the following events:

• Skift Forum Europe in Berlin, in April • Skift Tech Forum in San Francisco, CA in June SKIFT X • Skift Global Forum in New York, NY in September • Skift Forum Asia in Singapore in October Branded content studio

Skift’s in-house content studio redefining the way the travel industry approaches marketing through creative storytelling. SKIFT LENS Documentary reports

With Skift Lens, we continue our same in-depth coverage SKIFT PODCAST of the travel industry but now through the use of documentaries into this storytelling mix. Our first film "Barcelona and the Trials of 21st Century Overtourism" Conversations with leaders will be followed in 2018 by more. Our podcasts explore big events and devel- opments, as well as bring leaders and experts into our studio to discuss emerging trends and compelling industry developments.

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13510_1709_ADO_Skift_Ad_7x9.5_r3.indd 1 9/8/17 2:58 PM A Note From the CEO Every fall, to accompany Skift Global Forum, we countries, extreme weather disruptions, and publish a collector's magazine devoted to one more, travel has become the global crucible big topic. These have focused on larger issues for these Permanxieties. that have an outsized effect on the travel industry TRAVEL IN AN AGE and travelers. In 2015, our inaugural Skift Global As Michel Dugas, a psychologist at the Forum magazine revolved around the Faultlines University of Quebec said in the Times essay, of Disruption in the Global Travel Industry, and “[F]eelings of anxiety are closely connected OF PERMANXIETY covered the larger clashes in travel. The next year, to an inability to handle uncertainty. What our second magazine featured exclusive essays, might make human beings less anxious, it custom research, and an expert panel to better seems, is having a firmer sense of what in unde