CUSTOMER SERVICE Hawker 125 Technical Presentation TEAM 125 HOUSEKEEPING

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THANK YOU! AGENDA

• Support Overview • Upcoming Events • IA authorization Card • Sessions of Interest • System Topics • Service Directory App • Inspection extension form • Maintenance Tips • Aftermarket Service And Sales • Honeywell 900XP Engine Update • Questions

4 SUPPORT OVERVIEW

Russ Stuhr Rod Compton John Troxler CSE CSE CSE

Hawker Technical Support 1.800.429.5372 or 1.316.517.9330 [email protected]

5 UPCOMING EVENTS

• Customer European Conference – Q4 Location To Be Determined

6 INSPECTION AUTHORIZATION CARD

7 SESSIONS OF INTEREST

• Technical Publications Update 1 View. -Walnut Room Tuesday And Wednesday 1:00-5:00 • Honeywell / APU Update - Birch Room Tuesday 3:00-4:00 • ADS-B Out - Birch Room Tuesday 4:00-5:00 And Wednesday 11:00-12:00 • Rockwell Collins – Osage Room Wednesday 11:00-12:00

8 SYSTEM TOPICS

9 TKS ANTICE ANNUNCIATION

• Issue: Power Supply Incorrectly Stated In POM • Resolution: PCR’s Submitted To Correct Callouts – ANTICE LO QTY Is On PE – ANTICE LO PRESS Is On PS2 •Effects – 900XP – 850XP – 800XP – 750

10 AC GENERATOR QAD 900XP ONLY

• Issue: QAD Mount Found Damaged

• Resolution : Updated AFMS to Include Task 240031 Out of Phase Inspection Between 200 and 400 Hours

11 AC GENERATOR QAD- 900XPs ONLY CONTINUED

• Examples Of Cracks Found During An Inspection

12 AIR CONDITIONING DUCT SLEEVE & CLAMPS

• Issue: Air Conditioning Duct Separation • Resolutions : Hawker Communiqué 21-09 -MSB 21-3108 Inspects For Proper Bead Height On Ducts -MSB 21-3377 Installs Improved Duct Sleeves and Clamps

13 AIR CONDITIONING DUCT SLEEVE & CLAMPS CONTINUED

• Resolutions Continued: – MSB 21-3414 Removes Duct Bedding Strips To Allow Proper Torqueing – RSB 21-3443 Installs Reinforcing Bands to Prevent Damage – AFMS Task 210022 Provides Clamp Torque Check To Verify Proper Torqueing

14 RUDDER CABLE

• Issue: Potential For Primary Cable To Rub Against The Upper O2 Bottle. • Resolution: MSB 35-3989 – Inspects For Proper Clearance Between Oxygen Bottle And Upper Rudder Cable

15 FUEL PROBE CONDUIT

• Issue: Conduit Can Migrate Causing Erratic Indication Of Fuel Quantity

• Resolution : Communique’ HK-0028 Rev 1 Introduces New Padded Clamp To Reduce Migration Of Conduit

16 #1 FUEL PROBE

• Issue : #1 Fuel Probe May Be A Different P/N Which Will Have A Different Resistance Reading • Resolution: Verify Fuel Probe P/N’s And Resistance Readings Per The Updated AMM Note

17 Refuel Card Update

• Issue: Misleading Wording On Refuel Card • Resolution: Updated To Read Minimum Wing Tank fuel Load.

18 HYDRAULIC DRAIN LINE 900XP ONLY

• Issue: Hydraulic Line Cracking • Status: Analysis Of Removed Lines Indicated Cracks Due To High Cycle Fatigue – Possibly Resulted From The Use Of “Robo-Mule” – Recommend Use Of A Flexible Hose When Using A “Robo-Mule”

19 WINDSCREEN SEALANT

• Issue: Cure Time For Screen Sealant High

• Resolution: Introduction Of Alternate Sealant With A Lower Cure Time

• PR-1829 Class B – 24 Hour Cure Time • PR-1829 Class B ½ – 4 Hour Cure Time

20 FLIGHT READY STORAGE

• Issue: Operators Requested Alternate Method To Accomplish Taxi Check For Flight Ready Storage

• Resolution: Introduced Alternate Method To Comply With The Taxi Check Requirement

21 INSPECTION INTERVAL FOR GALLEY WATER

• Issue: Inspection of Galley Water Too Frequent

• Resolution: Intervals Changed Based On Operator Experience – AMM Chapter 38-10-00 – AMM 38-10-05 – AMM 38-20-05

22 ATA 26 CLARIFICATIONS

• Issue: Clarifications Requested To Chapter 26 For Ease of Maintenance • Resolution: AMM Chapter 26-10-00-001 Revised To Provide Corrected Temperatures And Electrical Checks

– AMM Chapter 26-10-00-001, B. Zone 2 Checks Added

– AMM Chapter 26-10-00-201, 3. B Revised To Test Any One Switch

23 ATA 26 CLARIFICATIONS CONTINUED

• Issue: Clarifications To Chapter 26 For Ease of Maintenance

• Resolution: AMM Chapter 26-10-00-001 Revised From Centigrade To Fahrenheit – Changes Did Not Reflect The Temperature Conversion From Centigrade To Fahrenheit – PCR Submitted To Corrected Fahrenheit Temperature Values • 212°F ± 25°F Overheat Switch Alarm Temperature • 554°F ± 40°F HP Air Duct Overheat Detector Switches

24 REPLACEMENT WIRING DIAGRAMS

• Issue: Customers Frequently Request Replacement Wiring Diagrams –Cost – Availability – Necessary For Adequate Troubleshooting

• Resolution: – Order Can Be Placed To Technical Publications – Most Diagrams Are Available In 1View Wiring Parts Catalog – Diagrams Not Available In 1View Are Placed On A Compact Disc • Examples: – Completion Prints – APU Wiring – Non ProLine 21 Avionics Prints

25 TECHNOLOGY BRIEFINGS

• Technology Briefings – Aviation Developed – Help With Questions From Operators – Compliance Options Of All Aircraft Models – Found On Textron Aviation Support Website (txtavsupport.com) • Topics Covered –ADS-B Out – Link 2000+ – FANS 1/A North Atlantic Region – SBAS GPS Receivers And ADS-B Out Capability – SBAS LPV –TCAS 7.1 – FDRs and International Operations

26 TECHNOLOGY BRIEFINGS CONTINUED

27 TECHNOLOGY BRIEFINGS CONTINUED

28 TECHNOLOGY BRIEFINGS CONTINUED

29 TECHNOLOGY BRIEFINGS CONTINUED

30 ADS-B OUT

• Issue: Regulatory Requirements Are Being Set For ADS – B Out – FAA Requirement • January 1, 2020 • If You Operate In Airspace That Requires A Mode C Or Mode S Transponder – European Airspace • June 8, 2016 For New Aircraft • June 7, 2020 For Existing Aircraft

• Resolution: – ProLine 21 Aircraft Only – Service Bulletin 34-4148 – Kits 149-3447-0001 and 149-3448-0001 – Both Kits Are Required – Equipment Prerequisites

31 TCAS 7.1

• Issue: Operators Have Requested Ability To Update Their TCAS to v7.1 Software – Currently No FAA Requirement – ICAO Annex 10 Requirement • January 1, 2014 For New Aircraft • January 1, 2017 For Existing Aircraft • Resolution: – Hawker 800XP/850XP/750/900XP Equipped With PL 21 • Hawker Kit 149-3013-0001(TCAS II 7.1 Upgrade) – Upgrades Collins TTR-4000 To Software v7.1 – Hawker 800XP Equipped With Collins Pre-ProLine 21 • Collins AML STC ST00881WI-D – Upgrades Collins TTR-921 To Software v7.1 – /800XP/1000 Equipped With Honeywell or ACSS TCAS 2000 • ACSS AML STC ST02406LA

32 MED SEQUENCING

• Issue: MED Can Become Out of Sequence

• Resolution : Addition of Re-Sequencing Procedures To AMM 52-11-00-501

33 WINGLET REMOVAL

• Issue: More Detailed Inspection Needed For Rib 16 Inspection -Tasks 570030 and 570031

• Resolution: Added Removal Of Winglet To Task For Greater Access And Allow For More Detailed Inspection SERVICE DIRECTORY APP

35 1CALL AOG Support Center

Textron Aviation 1CALL 1-316-517-2090

Tech Support immediately prioritized Dispatch ART Aircraft

AOG Team Responsibility

Parts MSU Schedule

AOG Tooling Team

Part Tracking # MSU Scheduled TDY CSC Spares sent ASAP on demand Support Scheduling

36 1View

37 INSPECTION EXTENSION FORM HOW TO VIDEOS

• Communiqué HK-0059

• www.Youtube.Com/User/Fly Hawkerbeechcraft

• Txtavsupport.com

• Visual Reference For Service Documents

• Feedback And Suggestions Welcome

39 BATTERY NUMBER SEVEN LOCATION

• Issue: Battery #7 Clarification – Discussed In The Aircraft Maintenance Manual Addenda 24-30-20 – Not Referred To As Battery #7 In The AMMA • Referred To As Forward 28 VDC Securaplane Battery – Installed On Those Aircraft With LED Cabin Lighting – Location Under LH Raised Floor Between Frames 10A And 11 Aft Of The Galley

40 BATTERY NUMBER SEVEN LOCATION CONTINUED

Forward

41 BATTERY NUMBER SEVEN LOCATION CONTINUED

42 CB INSPECTION AND REPLACEMENT

• Issue: Heat Distress Found On A-Screen Circuit Breakers

• Resolution: Task 240029 (E6) And 560007 (F6) Added to AFMS – Provides Visual Inspection Of Circuit Breakers

43 CB INSPECTION AND REPLACEMENT

44 WINDSCREEN HEAT OPERATION TROUBLESHOOTING TIPS

• Check For 115 VAC At The Windscreen Terminals P1, P2, P3 and P4.

• Check The Heating Elements And Temperature Sensors Per The AMM 56-10-11

• Complete The Functional Test Of System As Per AMM 30-41-00

45 WINDSCREEN HEAT OPERATION TROUBLESHOOTING TIPS CONTINUED

• Component Locations – Solid State Normal Relays – A Screen Controllers – B Screen Controllers

46 WINDSCREEN HEAT OPERATION TROUBLESHOOTING TIPS CONTINUED

– Overheat Relays

47 WINDSCREEN HEAT OPERATION TROUBLESHOOTING TIPS CONTINUED

– B Screen Relays • Normal and Overheat

48 WINDSCREEN HEAT OPERATION TROUBLESHOOTING TIPS CONTINUED

– Terminal Block PKA, PLA – LH And RH Screen Filters

49 WINDSCREEN HEAT OPERATION TROUBLESHOOTING TIPS CONTINUED

– Terminal Blocks PSA and PTA – LH and RH B Screen Filters

Forward

Forward

50 ELECTRIC PITCH TRIM TROUBLESHOOTING TIPS

• Issue: Electric Pitch Trim Inoperative – ProLine 21 Aircraft • Autopilot Operation – FGC In Control Of Speed And Arm Commands • Manual Operation Components – Arm Commands From Trim Switches In Control Wheels – Speed Control From Trim Servo Controller EP – Flap Switch BM In Pedestal – Pin M At Trim Servo Approx. 14 VDC With Flaps Up And Approx. 18 VDC With Flaps Not Zero • Resolution/Maintenance Considerations – Check For Operation With Flap Handle At 0 And 15. – Check For Power At Pin M At Trim Servo • Approx. 14 VDC With Flap Handle At 0 • Approx. 18 VDC With Flap Handle At 15 – Further Troubleshooting May Be Required

51 ELECTRIC PITCH TRIM TROUBLESHOOTING TIPS CONTINUED

• Component Location – EP Panel: • Located Under LH Raised Floor Approx. Frame 13-14 • Receives Flap Position Input From Micro Switch BM In Pedestal • Outputs To Pin M Of Trim Servo

52 ELECTRIC PITCH TRIM TROUBLESHOOTING TIPS CONTINUED

• Component Location – Micro Switch BM – Terminal Block RL

53 ELECTRIC PITCH TRIM TROUBLESHOOTING TIPS

• Issue: Electric Pitch Trim Inoperative

• Resolution/Maintenance Considerations – Check For Operation With Flap Handle At 0 And 15. – Check For Power At Pin M At Trim Servo • Approx. 14 VDC With Flap Handle At 0 • Approx. 18 VDC With Flap Handle At 15 – Further Troubleshooting May Be Required

54 STALL IDENT, FLAP, AND SSU ANNUNCIATION TROUBLESHOOTING

• Issue: Troubleshooting Stall Ident, Flap, And SSU Annunciations – Stall Ident Annunciator Will Illuminate With Either Of These – Resolving The Flap Or SSU Annunciator Will Typically Clear The Stall Ident Annunciator

• Resolution: – Flap Annunciator • Perform The Check In The AMM 27-33-23 – Use Locally Built Test Box, Test Lights, or Multi-meter – Correct Any Issues Found (Relays, Switch Adjustment) – SSU Annunciator • Flap Input • AOA Signal • Internal Power • AC Power

55 STALL IDENT, FLAP, AND SSU ANNUNCIATION TROUBLESHOOTING CONTINUED

• Flap Annunciator – Two Switches Per Side – 3 Relays Per Side – 2 Second Time Delay

56 STALL IDENT, FLAP, AND SSU ANNUNCIATION TROUBLESHOOTING CONTINUED

• SSU Fault – AC Power (Inverters On) – Flap Position Input (Only One) – Multiple Flap Inputs – Loss Of AOA Signal – Internal Power

57 STALL IDENT, FLAP, AND SSU ANNUNCIATION TROUBLESHOOTING CONTINUED

• Component Location – DA Panel Subpanel B • Relays HC, HD, HE • Relays KC, KD, KE

58 SUPPORT CONTACT INFORMATION

Russ Stuhr John Troxler Customer Service Engineer Customer Service Engineer Office: 316.517.4667 Office: 316.517.4171 [email protected] [email protected]

Rod Compton Customer Service Engineer Office: 316.517.4178 [email protected]

Hawker 125 Technical Support 1.800.429.5372 or 1.316.517.9330 or [email protected]

59 After Market Sales/Service

60 West USA Aftermarket Service Sales

James Dienberg North Central WI, IL, IA, MN, ND, SD, MB Canada Cell: +1 414-308-5515 [email protected]

MILWAUKEE SERVICE CENTER Steve Piraino Randy Miller Cell: +1 414-232-1531 Northwest [email protected] WA, OR, ID, MT, CA-North of LA, CO, BC, AB, SK Canada Cell: +1 970-670-7764 [email protected] MKE

SMF WICHITA SERVICE CENTER SACRAMENTO SERVICE CENTER Kaye Miller Craig Bommarito Cell: +1 316-761-3038 Cell: +1 916-286-4322 [email protected] [email protected] ICT Gary Genge Cell: +1 316-761-4607 [email protected]

IWA HAWKER WICHITA Damain Walker MESA SERVICE CENTER Cell: +1 316-285-3255 Surya Ramjali David McElroy [email protected] Southwest Cell: +1 316-761-4633 SAT NV, UT, AZ, CO, NM, [email protected] HOU CA - LA and South Cell: +1 316-213-1607 [email protected] SAN ANTONIO SERVICE CENTER HOUSTON SERVICE CENTER Mark Daniels Derek Moore Cell: +1 210-906-7737 Brian Beheler Cell: +1 316-570-0509 [email protected] [email protected] Texas and Louisiana Cell: +1 210-823-5946 [email protected] East USA Aftermarket Service Sales

Tara Deronda Northeast CT, DE, MA, MD, NH, NJ, NY, PA, RI, VT, NB, NL, NS, PE, QC Canada Cell: +1 845-476-9101 [email protected] SWF INDIANAPOLIS SERVICE CENTER NEW YORK SERVICE CENTER Mike Van Hart John Divito IND Cell: +1 317-954-7252 Cell: +1 845-206-6446 [email protected] Email:[email protected]

GSO Justin Brindle Mid-Atlantic NC, VA, TN, SC, GA Cell: +1 302-502-5478 [email protected]

ORLANDO SERVICE CENTER MCO TAMPA SERVICE CENTER TPA Tim Cain Graham Hoar Cell: +1 407-312-2793 Office: +1 412-874-7673 [email protected] [email protected]

JP Epps Southeast and Carribean GA, FL, MS, AL Cell: +1 407-704-0575 [email protected] International Aftermarket Service Sales

Simon Willis UK, Ireland, Scandinavia Cell: +447896200163 Haydee Sainz de la Maza [email protected] Germany, Austria, & The Netherlands Cell: +49 1607111781 [email protected]

Stephan Bednarz Germany, Austria, & The Netherlands Ivica Sukloski Cell: +491757217758 Eastern Europe, South Germany [email protected] Cell: +420725526594 [email protected]

Juan Carlos Salinas Spain, Portugal Cell: +3463839554 [email protected] Mauro Rosso Italy, Croatia, Yugos, Adratic, Switzerland, & Equatorial Africa Alexandre D'Andrea Cell: +41798176224 France, Belgium, Holland, Luxembourg [email protected] & North Africa Cell: +33615020999 [email protected]

All Other Territories – Please Contact:

HAWKER BEECHCRAFT WICHITA Damain Walker Cell: +1 316-285-3255 [email protected]

CESSNA WICHITA SERVICE CENTER Gary Genge Cell: +1 316-761-4607 [email protected] Honeywell Aerospace Honeywell Technical Presentation RICK WIDDEN April 2017 TEXTRON CUSTOMER CONFERENCE Honeywell Aerospace THE ENCLOSED TECHNICAL DATA IS EXPORT CLASSIFIED AS EAR99. ITS EXPORT IS BEING TRANSMITTED UNDER U.S. EXPORT ADMINISTRATION REGULATIONS DESIGNATION “NLR” (NO LICENSE REQUIRED) AND IS TO BE USED SOLELY BY THE INDIVIDUAL / ORGANIZATION TO WHOM IT IS ADDRESSED. DIVERSION CONTRARY TO U.S. EXPORT LAWS AND REGULATIONS IS PROHIBITED.

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© 2017 by Honeywell International Inc. All rights reserved. Agenda

1. About Honeywell & Support a. Business Aviation News Letter b. Aero Tech Support (ATS) 2. Online Resources a. Pilot Gateway APP b. MyAerospace Updates & Functionality c. Technical Publications Resources 3. APU Updates a. 36-150 4. Engine Updates a. TFE731 Gasket Material Change

© 2017 by Honeywell International Inc. All rights reserved.  MyAerospace.com

About Honeywell & Support

68 Document control number Use or Disclosure of information contained on this page is subject to restrictions on Page 2. Honeywell Proprietary Business Aviation Communications

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© 2017 by Honeywell International Inc. All rights reserved. AERO PHONE TREE

US/Canada (Toll Free) 1 (800) 601-3099

International +1 (602) 365-3099

Options: 1 – Spares and Rental Engines 2 – Services (GDC, NAV, MSP, HAPP) 3 – Repair & Overhaul 4 – Aircraft on Ground (AOG) 6 – Technical Publications 7 – Web Support 8 – Non-Aero 9 – Specific Extension & OEM’s

© 2017 by Honeywell International Inc. All rights reserved. ATS - AEROSPACE TECHNICAL SUPPORT

Vision To provide timely one call resolution of customer technical issues, enabling a 24x7 proactive service approach.

Contact Information: [email protected] US/Canada: 1 (855) 808‐6500 International: +1 (602) 365‐6500  Option 1 ‐ Avionics  Option 2 ‐ Mechanical

• Utilize ATS Remote Access – offering the ability to remote access some product and troubleshoot with operator in real time

https://myaerospace.honeywell.com/wps/portal/aero/support/techoperations

© 2017 by Honeywell International Inc. All rights reserved. Support Network

TSE CSM (Technical Support Engineer) (CUSTOMER SUPPORT EXPERT TECHNICAL SUPPORT MANAGER) OF HONEYWELL PRODUCTS ESCALATION OF CUSTOMER SUPPORT AND BUSINESS ISSUES ASM PILOT (AREA SALES MANAGER) PROVIDE EXPERT ADVICE ON ADVISOR HONEYWELL PRODUCTS, (HONEYWELL PILOT) SERVICES, EXPERT FLYING ADVICE AND SALES BULLETINS ON HONEYWELL PRODUCTS

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© 2017 by Honeywell International Inc. All rights reserved. Frequently Used Honeywell Resources

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© 2017 by Honeywell International Inc. All rights reserved. Online Resources: APPs, MyAerospace, & Tech Pubs

© 2017 by Honeywell International Inc. All rights reserved. Pilot Gateway APP

• The Pilot Gateway is a result of Global Customer Committee (GCC) member suggestions to improve access to: ‒ Publications & Service Information Letters (SIL) ‒ Familiarization presentations and other resources ‒ Honeywell program pilots and technical support • Mobile APP streamlines the material search and access process • Intended to be a “one-stop shop” with 12 different resource locations consolidated into one • Uses same id and password as other Honeywell websites

© 2017 by Honeywell International Inc. All rights reserved. MyAerospace Customer Portal

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© 2017 by Honeywell International Inc. All rights reserved. Technical Publications

. Customer can access Tech Pubs via myAerospace Portal . Access documents per the entitlement process ‒ For new aircraft – first year free of charge ‒ For in-service aircraft – annual paid subscription, initial & renewal fees apply . Contacts for Tech Pubs pricing and entitlement information: ‒ [email protected] for all general pub request and inquiries. ‒ [email protected] for billing and renewal subscriptions ‒ Technical publications department (800) 601-3099 option 6

© 2017 by Honeywell International Inc. All rights reserved. Technical Publications Search & Request

. Filter your results by: . Product . Aircraft . Publication Type . Date Range . Simplified Text Search . Email Notifications for New Documents . ‘Save Your Search’ For One-click Access to Common Inquiries . Publications are watermarked with contact name and code to help ensure proper end- user alignment . Tip: Tech Pubs site is optimized for Internet Explorer. Later versions of IE require workaround to emulate IE ver 9. Performance problems may be encountered with Firefox Mozilla, Google Chrome, and Safari.

© 2017 by Honeywell International Inc. All rights reserved. Technical Publications Search & Request

TECHNICAL PUBLICATION SEARCH AND REQUEST . Customers can search for a publication in the search field. . After you have performed your search you can save your search results. . You can also be notified when new technical publications are released that meet the search criteria. . Once the document is located, select request a copy that will then be sent to the tech pubs team for processing. . Quotes for publications require a phone, email, fax, or portal request to validate and confirm the customer per the entitlement process. . When access to publication is granted, customers will be able to view approved, non-export controlled documents via the portal.

© 2017 by Honeywell International Inc. All rights reserved. APU Updates

© 2017 by Honeywell International Inc. All rights reserved. 36-150 Series Carbon Seal Update

Description: ‒ Operators report oil smell in the cabin & high oil consumption

Background: ‒ Root cause has been identified - Insufficient seal air/oil delta pressure during start, steady state operation, and shutdown. This results from unbalances, oil churning and lack of a de-oil system

Status & Dates: Application APU Model SB Release Citation X 36-150 [CX] Oct 2016 Citation Longitude 36-150 [EMB] Sept 2016 Current Status: ‒ SB Released – 36-49-8195 – 14 36-150CX APUs have successfully completed the SB ‒ No SB required for EMB, incorporated on 1st production A/C

© 2017 by Honeywell International Inc. All rights reserved. Engine Updates

© 2017 by Honeywell International Inc. All rights reserved. 731-50 Gasket Material Improvement

• Description - Low Pressure (LP) Bleed Gasket found thin during TFE731-50 routine maintenance. Material change implemented to improve durability.

• Actions - Utilize gasket material from other engine models with proven field longevity. - Define a material thickness that allows the current parts to successfully be assembled.

• Status - Select alternate material – COMPLETE - Coordinate CID approval with Textron – COMPLETE - Produce final revised drawings – COMPLETE - Finalize primary supplier for new material – IN WORK . Model Communique # HK-0058

© 2017 by Honeywell International Inc. All rights reserved. TECHNICAL PANEL

• Manager - John Szelenyi • Engineering - Gary Long • Team Hawker – Russ Stuhr and Rod Compton • Honeywell – Rick Widden • TAPD- Barbara Sinnett

88 QUESTIONS

89 SUPPORT CONTACT INFORMATION

Russ Stuhr John Troxler Customer Service Engineer Customer Service Engineer Office: 316.517.4667 Office: 316.517.4171 [email protected] [email protected]

Rod Compton Customer Service Engineer Office: 316.517.4178 [email protected]

Hawker 125 Technical Support 1.800.429.5372 or 1.316.517.9330 or [email protected]

90